Volta Charging Negative Reviews

Volta Charging App Complaints & User Negative Comments 2024

Volta Charging app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using Volta Charging? Can you share your negative thoughts about volta charging?

Volta Charging for Negative User Reviews

✓ App never correct or updatedI’ll check if there are open chargers at the local shopping center near me, and the Volta app always says their open/available, even though they never are. Even when I pull up to the chargers and their occupied, the app still shows that their open. Volta needs to take better care of servicing their chargers, I’ve seen a couple of them with out of service signs near me for actual months, and it took about 4 months for those signs to even go up. Looking at 7 months of one being out of service. Love that Volta offers these for free, but it’d honestly rather have to pay for a better service..CbirdyVersion: 5.23

✓ App does not work frequentlyThis is the second time the app has been logged out and when I attempt to log in it just pulses the logo and eventually reverts to the login screen, and the outages persist for over an hour. The map also shows no chargers. I verified my internet connection. It’s clear that their APIs are spotty and lack any fault tolerance. It’s hard to consider driving to a Volta charger if the system is frequently down and I have simply driver elsewhere..SadMealVersion: 5.23

✓ Needs workI have submitted countless revisions only to have nothing changed. It is annoying when I drive 5 miles out of my way to an “available” charger only to find out when I get there, there is one plugged in even though the app says it is free. I even refresh it on my way there to make sure I don’t need to turn around. Also it is misleading to say up 2 hours free charging when there is a clear sign on some stations that says 45min parking ONLY. Why not be more transparent and update these issues?.RosylemonVersion: 5.20

✓ 5 Stars When Their Machines Actually WorkThese things are so inconsistent. The app will show available and you drive there and the space already has someone charging in it. You reload the app and is still says the same thing. ……… OH and these things are “OUT OF ORDER FOR MONTHS AT A TIME”. This company has gone way down hill since they sold it..Tell your friendsVersion: 5.23

✓ App is bad/company shadyI like Volta chargers, however the company does not return phone messages or emails. Recently I wanted to search for chargers in an unfamiliar area and the app had signed me out and a bright orange bar appeared with message that I needed to reset my password. I tried to do it thru the app. It did not send me email or give me any way to do that so I could not use the app. When I got home I attempted to reset on my home computer and could not. I tried to get help and they only have email support and they did not get back to me. I also looked up their corporate phone number and got the answering machine. They did not return my call. Volta is also doing public private collaborations, putting stations in the public commons and then the station being off limits to the public. Letterman digital arts building in San Francisco is the one I got kicked out of. Next time maybe I should just drive over to their headquarters on De Haro st so I can talk to someone in person. D- grade for customer support and starting to so shady practices like building chargers accessible by the public but they end up being privately owned..Puggirl415Version: 3.3.1

✓ Charging stations don’t even appear on their mapVolta made a charging station near my workplace cease functioning because it does not appear on their map. It worked just fine before Volta put their name on it. Now it makes you use this app before you can charge. That would be fine if the station actually appeared on the map, but it does not. Customer service has done nothing to fix this issue..WebbsterrrrVersion: 5.22

✓ Too slowI would prefer to pay for a charge than suffer through this incredibly slow charging process. We had dinner and did a little shopping over the course of about 2 hours. In that time, it added 30 miles of range to our Tesla..SGLVersion: 5.23

✓ Only 50% accurateMost of the time, none of the available spots are really available. Maybe it’s a time lag issue but don’t count on this if you really need a charge and definitely don’t go out of your way to go there..DmcjtVersion: 5.23

✓ Needs some work.The app needs to list the type of plug. J1772 is not at every station, but is turning into the level 2 universal plug. Many of the Tesla to J1772 adapters don’t work with a lot of Tesla style plugs. It’s nice that the charging is free, but you should have to use the app to start charging and impose a daily limit per user, per charge station. The only Volta charging station that is near me is always occupied by the same few Teslas. I assume they work in the area and just come out, unplug, and then plug right back in. I’m new to the electric community, and so far I’ve not been impressed by the people in it. It feels more like the Smug South Park episode..Nick name NOT taken!Version: 5.23

✓ Poor maintenance and supportTried contacting Volta through email several times over a year ago about issues at several of their locations, (Feb2024) still no response. Some of their chargers are still left inoperable or without proper voltages to support a good level 2 charging experience. I’m seeing other reviews about “burnt” connectors after charging at a Volta causing serious electrical damage to their cars charge port or the adapter they are using. I have yet to see Volta reply to anyone’s concerns here or in any other forum (like PlugShare) to start addressing these issues. It’s like they’re asleep at the wheel..CCG - ManhattanVersion: 5.23

✓ Location Hours.I LOVE that you and your partners are helping the environment with free charges to the public. I only ask of one think. That in the app you also implement the time they are in service. I need a emergency charge because we just traveled a little to far in our new car. Logged on to the app found a location and when we arrived at the Homegoods the units were cut off. The sign stated on during business hours. We were stranded until AAA towed the car back home. There were other locations that were not accurate in location using google maps. I hope you fix the issues, your doing a great service..Chuck_1510Version: 4.9.72

✓ Lost timers on stationsRecent update removed the timers on charging stations. This was useful to have an idea when a station might be free. The developer response that they rolled back based on learnings is ridiculous. What did you learn? That people are abusing the 2 hour limit and you don’t want to be accountable? Lots of non EV cars parking at the District in Tustin locations and no one seems to care. Pretty irritating when it shows several spots open only..RageenaVersion: 4.11.15

✓ UnhelpfulThe point of the app should be that it tells you if a charging station is available. It does not do that. It only tells you if a car is actively charging. In other words, a car could be plugged in, taking up the station, but not charging. The app tells you that the station is available, when in reality it is not. They need a system to notify users when the station is actually free and available for use. It should be simple to do that..FMD31Version: 4.10.1

✓ Use To Be UsefulI don’t get why the Volta app will not retain the user’s login and vehicle information. It is a real pain to have to log in every time you open the app—especially if driving and in need of a charging location nearby. I have set my vehicle during login and in the settings and if continues to ask for your vehicle before it will display locations. It didn’t always behave like this, I don’t know they’ve taken their app backwards. Some huge improvements would be to allow the app to know which station you are using, and communicate with users that their charge is complete so that chargers can be available to other users. It is helpful to have their chargers available, but their app is lacking in every way..KeitharrisVersion: 3.1.4

✓ Won’t load with cellular data!I love the idea of Volta, but recently, the app won’t load with my data. It works perfectly fine on WiFi, but when I switch it over to data, it doesn’t load. I’ve checked that data is turned on for the app, and I can load other pages, so it’s not a problem with the data..Suzzzieee'sVersion: 4.13.7

Volta Charging works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Volta Charging.