MyBSWHealth Negative Reviews

MyBSWHealth App Complaints & User Negative Comments 2024

MyBSWHealth app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyBSWHealth? Can you share your negative thoughts about mybswhealth?

MyBSWHealth for Negative User Reviews

✓ Awful experienceWe went to clinic. Dr referred us to hospital to give blood test. 5 days passed and one of the result was not ready yet. They told us that they forgot to examine blood samples for ESR. We tried to talk to doctor but we were asked to pay again for the visit. We wanted to see the test results and recommendation about the health problem. But they didn’t send us as an email. We went to clinic one more time and saw a nurse, discussed about test result, she did not know anything what the test results were about and the abbreviations stand for. She told us to wait and went back to ask to the doctor, than secretary told us that we can go now because nurse was not gonna say anything. We really disappointed. Overall we felt that they tried to get rid of us..AseeeeelllllVersion: 4.7.0

✓ TerribleReceived a text that I had a bill. For 8+ hours every time I tried to look it said sever not available. Then today I want to remove a payment option visible in the app and that option does not exist in the app. I called tech support who could not do it and he transferred me to billing who could not even see it! This is impossible. Totally incompetent. ADDED I read your reply and it is inadequate. I did not add that information into your system, and not did I agree that you could keep it in your system. It must have been entered by a receptionist when she took my payment in person. As consumer I should be allowed to remove it immediately and not when a bill is due. But when you have a data breech I will surely include you, the crappy developer, in the lawsuit for not allowing consumers to protect themselves..TxGameGrl18Version: 7.0.4

✓ Features that I used to rely on are now gone.I have used this application for most of the time that I have been treated. I used to be able to view my medical data and also my current medication list from the app. I also used to be able to go into each upcoming appointment and add them to my calendar so that I could schedule rides and appointments with my family now you can only add the first one on the main page. These features were great time and hassle savers because they kept mistakes from being made when transcribing them to my calendar or for filling out paperwork..Nfin81Version: 7.0.6

✓ Dr Clifford great doctor wrong number/ should get better supportI used the Baylor app to find Dr Clifford’s phone number. I had a very hard time reaching Dr Clifford. I reached mammography. Who after I begged for help told be to Google his number. They said they had no way to connect me. They offered me no numbers, not even a main number. Google has the wrong number for Dr. Clifford as well. After speaking with a Geriatric clinic I contacted my insurance company and they got me a good number for Dr. Clifford. I am sure Dr Clifford is losing patience who lose patience with trying to contact him. I don’t know why I stuck it out, but I’m so glad I did. He is so worth it. He is a great doctor. He deserves better support from the Baylor app..Joanna ScottVersion: 6.7.2

✓ New App Impossible!!!The new “updates’ have print so small they are impossible to read. And my doctors did not import from MyChart & you have no link to add doctors! Plus it only displays one appt instead of all upcoming. MyChart design is far superior to new app. Please stop letting Millennials design your websites! Their small print infatuation is ridiculous, unwieldly, & totally useless! If one expands the print then you can’t see the whole line. Plus BSW’s billing system is still a mess because it doesn’t display your total balance, just for each individual procedure. So you end up waiting for insurance to decide whether to pay & then it’s past due. BSW could collect a lot quicker if they would give a running balance like every other billing system!.Coco2800Version: 4.3.0

✓ Inaccurate for employeesMy husband works for Baylor Health so he has employee insurance. We are both signed in with the app and when we view our claims it shows us under the employee insurance EQA. That’s where that ends. When we try to search for an in network doctor it doesn’t always pull up tier 1 doctors for our EQA. Today I was informed that the only doctor I could pull up under cardiology is not tier 1 and I need to get referred to another doctor who is. I’ve already waited over a month for this appointment and now I’m starting over again. My heart health has been getting worse. I’m facing another long length of time due to the app not pulling up the doctors under our plan. I don’t know if I can wait that long. This is a very inconvenient situation. EQA needs to be set up in this. I also don’t like that we can’t link our children with our account. THR has the ability to do this and Baylor doesn’t. It would be nice to have this feature..PsvillVersion: 5.1.4

✓ Security is NOT a Priority for BSWMyBSWHealth (built on Epic’s MyChart) is the only patient portal of 9 Healthcare Systems that I use (also built on Epic’s MyChart) that does not support Two Factor Authentication / Multifactor Authentication. This is not remotely acceptable considering the size of Baylor Scott and White and that MyChart offers a native solution for one-time passcode via email or SMS that is easy to implement out of the box. Given that patients link their MyCharts across multiple healthcare organizations, this makes BSW the weak link for exposing large amounts of patient data in the event of a compromised password. It is RARE that a healthcare organization using Epic does not offer this feature in MyChart. It is crucial that you enable this feature to secure patient data. Given the large amounts of money that have been spent on marketing for the application and the beautiful UI/UX, I’m very disappointed that security is not considered mission critical for the portal! :(.Cole180Version: 7.0.3

✓ Hip graphics in the way of detailAnything looking like a Instagram screen is an automatic sign of a lack of seriousness. Critically, I can’t print or make digital copies for email attachments of test results in a business document format. Jpeg pictures of several pages of what should be a two page business style document is a serious limitation. Why? I have non-Baylor physicians who need to see the professional medical level documents, my chart effectively, in order to avoid duplicated tests and keep my treatment plans with them current. I am own medical care coordinator. I need help on this not hip graphic hubris. Speaking of: use the entire screen. Present my information in the largest, boldest and highest contrast form possible. Many of us use the puny screens on phones or tablets (don’t even think of responding with device accessibility settings) and need your best graphic presentation in the original form. Medical stuff is serious business and should look like it. Forget flash, bling and style. It is, after all, my information and I pay you to present it as well as create it. It’s time for you to meet this requirement with business and scientific clarity..Grecci5Version: 6.4.3

✓ JunkSet this up once when I first got set up with my doctor. Login was saved in phone. A year later I saw the doctor again and my account was gone and had to get set up again. Went a long time not seeing doctor. Saw him recently and got a notice that my labs were ready and I could view them. Again I couldn’t log in. Im so wiped out I can’t even use “Forgot Password” or “Forgot Login” although I didn’t forget them. If you’re a hypochondriac and constantly log it it might be good but if you see a doc once a year or so forget it. I work with computers as my job maintaining employee accounts for a large hospital network so I’m pretty computer savvy but even I hate this system. Expecting employees to maintain accounts is one thing but expecting patients to maintain logins for the rare times they see their doctor is a pain. I say just put my labs in the snail mail!.ChippinslagVersion: 5.0.2

✓ Issue seeing other patient (dependent) infoI love this app, but recently I am having trouble viewing my sons’ information. For example, when I click on messages and try to switch to see messages for one of my son’s the messages for me are still appearing. This is for the appointment category as well. I have to actually use the website link to check their information instead of the app. Hopefully this can be resolved soon. I restarted my phone multiple times just in case there was an error on my end, but that doesn’t help. I used to be able to view our information with ease, until a couple of weeks ago.JazjasjarVersion: 4.6.0

✓ FrustratingI’ve been using this app for a few years now but recently I linked my children's profiles to my main profile and it’s not working well at all. When I go to view their stuff it brings up my information most of the time. When I try to message one of my children’s doctors it says the message is for me and it will not let me change it to their name so I can message their doctors. At first it wasn’t too bad and it wasn’t happening too often but now it’s happening every time I get on the app and it’s frustrating. I receive a message from one of my kids doctors on the app and then I go to the app and I can’t view it even though I’m selecting one of my children's names. Again it keeps bringing up my information after I select the profile that I want to view. This app is great for just one person. I would not suggest this app if you are planning on keeping up with any of your other family members profile..Corypro1100Version: 6.6.0

✓ Worst run hospital - Pete McCannaAs a patient since 2009, the new centralized answering service to contact any of the BSW doctors and their staff to get any information is an awful inconvenience. I can appreciate the savings you are seeking as one who participated in the creation of a Shared Services for accounting, but the quality of communication for the patients to their medical staff within BSW has nose dived. The individuals answering the phones have no idea what’s going on or how to answer any questions specific to which Dr’s office you’re trying to reach. Returned calls from those offices are spotty and the time delay’s create an extensive inconvenience. On multiple occasions I was given a lengthy website address to TYPE IN to get to a form; it’s almost like BSW doesn’t want to help or answer any questions. Like you, I’m a business professional that is very computer savvy, and it’s still near impossible to get all the backslashes and dashes correctly typed while someone is barking it at you. To me, it seems like you have set the clock back on the use of technology to centralize information and made for a horrible customer service experiment that will make me think twice about where my family and I go next for treatment. This consistently happens, all the time! Do better!.NbcarrollVersion: 6.7.4

✓ FrustratingHalf the time the app can only open partial features and of course messages are one of them. I get a notification there is a message from a physician and I can't get it until the app is fixed. Sometimes the next day. This needs remedying bc messages are sometimes crucial to contact labs, radiology or get results depending on the situation. I also don't need notifications for messages that say I have an appointment. I know I do, I just made it. Just log it in the app and I'll refer to it later. Test results are nice to have notifications, I like that feature..TexasNessVersion: 7.0.2

✓ Too complicated for med refillsSince upgrading the medication refill is too complicated. I think whomever develops them do not understand that it should remain at a 5th grade level and simple to operate. To get refills now it takes too long to search for meds and find your pharmacy. The last two times I requested refills I was not even sure I requested to the correct pharmacy. This should as few steps as possible. Right now it is not very simple to order refills and disappointed in BSW and the app. Also struggling with getting refills thru the refill center as they never get the correct pharmacy attached as I use two different ones for different meds depending on what is covered by insurance..The GallimoresVersion: 7.0.2

✓ Add to Calendar gone?I can’t seem to add to my calendar my appointments individually at all now, much less sync them as I would have liked to have done without me the patient having onerously having to track all this myself without the app helping me. Just ask us permission to sync and then add everything to our calendars please. Also your servers are so slow - both for sign in and just checking messages. Also when I check an appointment message and go to check another the drop down falls back to the first step so multiple taps are required to do anything - and experience the slowness for minutes at a time of attempted use..An apple fanboyVersion: 7.0.3

✓ No you can’tThe app is next to useless except for marketing. It says you can send messages but it’s misleading. It’s only good for finding more business/keeping you coming back to them. If you need to send a message forget it. Like if you need a copy of your medical records, for example, you have to find a recipient to send to send the request to. The only good thing this app provides is a phone number. All this wonderful technology blah blah comes down to having to call someone on the phone and you know how that goes. You call, hold, ask a question, hold, find out you need to call yet another number, hold, oh wait they’re out to lunch, call back and hold later. You’re better off to delete this app and Google the phone number. Oh well, it does show a few test results but what good are they? What am I going to do with that? It just encourages another friggin appointment which is all they are after. It’s ridiculous in this day and age that we have to to call someone live for a simple question. Two people have to stop whatever they are doing at a certain time and connect over the phone. How archaic is that? And why would I want to go back there when they spilled debris in my gi tract during a gallbladder op requiring a second operation the next day? Or was it the excellent diagnosis of “You’re stressed out, go home and relax” only to be doubled over days later? Or not getting any pain relief because doctors are terrified and 100% submitted to ignorant politicians..PoopyterdcacaVersion: 6.7.0

✓ Profit over patient careThat’s correct they care more about their profit than they care about their patients care. Recently I had to call in a refill for a prescription the doctor refuses to refill it unless I see him because it’s a controlled substance. Of course they never called me and told me that I needed to make an appointment to come see him they just refused to do the refill. Then when I do make the appointment they call me up for a co-pay and when I tell them I’ve been out of work for 14 days because of Covid they don’t care. But these are the same doctors that play politics with your Health refusing unique treatments that will work for Covid. Don’t trust any doctor at Scott and White they’re profiteers nothing more.ThorntonaterVersion: 6.7.1

✓ App no longer worksIt’s been awhile since I’ve used this app, and I wanted to try and see where my blood lab results were versus where they are now (recently started to eat better and exercise and I’ve lost almost 30 lbs). I can’t see anything at all. When I log in, it gives me an ‘Error: 50’ message but continues through to the app. I can’t see anything. No messages, no due balance, nothing. The only things I see are ways to add pharmacies, and the nearest pharmacy to me. When I tried to Find Care, it let me search only to show me a glimpse of the search results, then glitch and make me have to restart the app to try again only for it not to work again. I even tried deleting the app and reinstalling, yet I get the same problem. I’m not sure what happened between the span I wasn't using this app, but it’s useless now. I really wish they would’ve left this app as it was. It was a great app that had a lot of information at your fingertips before and now it gives you absolutely nothing. I won’t be using this app anymore until I can actually use it again. For now, I’m deleting it from my phone. Very disappointed..TheMidnightInYourEyesVersion: 5.0.2

MyBSWHealth works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyBSWHealth.