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MyBSWHealth App User Positive Comments 2024
MyBSWHealth app received 31 positive comments and reviews by users. Can you share your positive thoughts about mybswhealth?
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MyBSWHealth for Positive User Reviews
✓ AwesomeI’m diabetic and apple health/fitness user. This app connection with Apple Health has made keeping all my data in one place much easier. All my labs, medications, and other varieties of health data all automatically update and change within the Health app where a lot of my other data is also stored from other sources. I’m looking forward to the medication update in iOS 16 so I can ditch the 3rd party tracker. My only small issue is that it doesn’t currently have the ability to share my Health data back to my physician. Hoping that’ll be in an update at some point. This really does make health and fitness much more convenient by allowing me to see all my differently sourced data in one place..Version: 6.7.4
✓ ReviewI have been extremely happy with MYBSW experience. I would have given five stars except for the problems I had getting set up with your MYBSW app. It was not user friendly for seniors. It was a bit frustrating at times, and after all, I am in the ‘over 65’ 1B slot. I will mention that this would be especially hard for ‘seniors’ without a cell phone or computer. But once past that, everything went extremely smooth from the time we drove in the lineup to get signed in, to the actual time we received our shot, everything went extremely smooth. Thank you BSW for an easy experience. Well done..Version: 6.4.5
✓ Just ok, but a pain if you have major medical workMost apps should be intuitive, right? Now I am going to have to call user support or get to an online manual. This app was okay for onesie-twosie medical care. After a major heart surgery and rehab, it became ridiculous. A ton of test results hit my app (4 days’ worth of blood results, readings, summaries from ICU, regular hospital floor, anesthesiologist, surgeon, daily nurses) and offices kept scheduling appointments with me. I couldn’t keep up. Results and appointments are not sortable or readily identified, so I had to click on dozens of test results and appointments. So easy to lose track of where you are on the app. Developers need to keep this situation in mind..Version: 6.5.1
✓ Great App!It is hard to remember how we lived before we started using this app. Never worry about losing a scheduling card as it adds them right to my calendar. Test results available as soon as lab has them completed so I have time to think about what I want to ask the doctor about them. After appointment comments so you are reminded what my doctor requested or told me to do. Always have my list of medications with me. Whoever developed this app should get a pay raise..Version: 6.5.1
✓ Johnetta PolkEnough cannot be said about the super quality of service you will experience at any of the Baylor Scott White clinics or Hospitals Their physicians, nurses, staff and volunteers are there with one purpose and that’s to make sure You receive the best medical, personal assistance,and relationship necessary to make your needs met with the utmost respect and care necessary; so when go home you have the satisfaction that Baylor Scott White knows you! A patient and not a Number You have a Doctor or PA and Nurse who genuinely cares. And, with My Chart, where ever you travel you have your records at your fingertips. Hassle free. I almost forgot short on cash , inquire about how they can help in that time of need. We never know when we that unexpected can happen. So Ask! I am sure your needs are important to Baylor Scott White. I am proud to be a patient of 4 their finest physicians..Version: 4.6.1
✓ New MyCart is horrible: NEED TUTORIALWe can not email our doctors, can’t get access to my payment information, drug list, previous visits, upcoming visits, etc. Today that information was Not accessible. This is terrible doctor/patient communication. The previous MyChart was extremely easy to use. Please bring it back. If the executives did not like it, I’m sure you like even less losing patients to other facilities. MyChart, the way it was, made us enjoy BSW because of easy access to our information. So if emails were not to a doctors performance, hire more doctors. You can not operate a successful business like this “new and improved” system. Bring back the older version, it worked. EDIT: IT TOOK A NURSE TO SHOW US HOW YOUR NEW MESS WORKS. YOU SHOULD HAVE HAD SOME KIND OF TUTORIAL TO HELP EVERYONE MANEUVER THIS SITE. !!!!!! SHAME ON YOU FOR NEGLECTING THAT. I HATE THAT TYPE OF SHOPPING AND HUNTING. NOW I HAVE BEEN DEPRIVED OF INFORMATION THAT I NEEDED EARLIER..Version: 4.6.0
✓ Faithful App userI like the features of the old app as it was easier to attach the appointment to your smart phone calendar. I am not sure how to attach the appointments now since the app changed. Also on appointments I see the providers are having issues navigating just as well the changes. If the system is not broke then don’t mess with it. It helps the doctors to give the patient their undivided attention without them spending appointment time looking for where they need to notate. I’m not sure of the new changes I am still navigating the changes..Version: 7.0.3
✓ My careI have been very happy with my care @ BSW Starting with the front desk have to say they are polite conscientious and caring.. Dr Patel was wonderful! Intelligent With good communication skills which is so important as a patient seeking care so completely comfortable even when discussing a problem. Showed respect to all others she worked with .. if I had a concern she listened and used common sense … I recommended her to others .. her staff worked as a team even when I preferred Another person to administer an injection that I was more comfortable with from previous shots.. I trusted that if that was not possible she would have not obliged.. Very professional behavior even when busy I will miss her !! Hoping Dr Kim is all these things too.. last but certainly not least I Really appreciate the organization skills of BSW as well as even the people that set up Your follow up procedures and appointments .. one last thing a few issues that did come up were handled professional nobody blamed others or passed the buck they just seamlessly seemed to handle it like adults and solved the problem and communicated with problem Solving skills …you don’t see much of that in other health care organizations… Clinic and hospital staff thumbs up..Version: 6.7.5
✓ Awesome—equivalent to a virtual personal assistant!This is my first time visiting and using the BSW clinic in Temple,TX and using their app. All appointments are visible from the dashboard and any updates or additions are immediately reflected within the app. Location and telephone number for the various services as required by appointments is provided within the appointment details. Communication with BSW facility personnel is facilitated with a direct messaging option. Appointment modifications are facilitated through the app as well. Awesome time saver—download the app and track all appointments, past history and communicate via messaging all in one place..Version: 6.7.3
✓ Establishing a preventative Cardiac DoctorMy wait time in the lobby was short and very pleasant receptionist LaShaunda (not sure of the spelling) was so welcoming and knew her job well. She was cheery and a pleasure to be the first I met on my first time here at Baylor Scott and White. I wanted to establish a rapport with a heart physician and Dr. Chhana was all I was looking for and then some. He was professional on time and thorough. His communication skills is EXCELLENT and I am so grateful to have him as my new Cardiac Physician even though my heart health report was very good and hope to only come back for a follow up and annually, I am so happy to have such a good doctor on my team. His nurses and staff mirrored the same exact professionalism and EXCELLENCE as the last nurse during my recent visit. I am very excited to have been introduced to Dr. Chhana and his staff and the staff of Baylor Scott and White, GREAT JOB AND THANK YOU, Angelia Mugavero.Version: 7.0.4
✓ Very difficult to maneuverThe old app was very user friendly and everything was at your fingertips. You could access your medical records, make an appointment, get test results and talk to your doctor and everything was laid out very clearly. This app is THE most complicated and confusing my chart app I have ever used. I have been using it for awhile and I still have not gotten used to it. Nothing flows or makes sense to me. You get into one section and it pops you out completely, the sections as where to access information is not logical and when I think information should be in a particular place it is not. I absolutely am totally frustrated with this app. It is very time consuming and difficult and I do not like the way it is laid out..Version: 4.5.0
✓ I actually stay on top of my healthIt’s a valuable tool in many ways. It shows me the appointments I have coming up. It lets me send and receive messages to my providers whose response rate is phenomenally prompt. It reminds me which key health tasks have been done or need to be done in a quick visual. I’m able to add my flex card and make payments. I was with another practice for eight years which used Healow. Healow was not as easy to use nor as comprehensive. There were messages that my provider sometimes missed. I was almost going to return to that practice because familiarity, ya know? Their appointment availability was usually quicker to see my provider but this app was a key factor in deciding to stay with the BSW Health system. Every provider I see can access all my records and I can easily, too. I can see the after visit summary. The doctors follow up with me in ways and I feel in control of that information in ways that I did not feel with the other practice..Version: 6.7.1
✓ Park Lane Endocrinology —Dr. Emilia Popa & Thao Nguyen, PAWOW! How blessed am I having such an amazing, experienced medical team guiding my diabetes care plan for years. I am always greeted warmly from reception, to checking in with the nurse. It is often that I get to speak to both doctors, if only in passing, not just the one I have an appointment with. I have been coming here for two decades. Here I’ve been guided in best practices for managing my type 2 diabetes—from nutrition to a progression of medication that helped me manage my diabetes and maintain blood sugar control. As new medicines have become available on the market, these informed doctors converse with me about them and possible logical next steps, such as the Ozempic semiglutide I began in June of 2022, and I’m now taking with great results. I’ve seen success personally in maintaining my overall health and well being after having diabetes for 27 years. Thank you Baylor for finding such exceptional doctors to be part of your system and making the conditions right for retaining them on your team. Kind regards, Dr. Lynda Carter.Version: 7.0.6
✓ COMPLAINTWHY…… if you send me a text message telling me there is a message regarding my severely handicapped daughter whose account I manage, then why can’t it go directly to that message, or at least go to Allegra‘s account, rather than make me hunt through my own account to find a portal into Allegra‘s account?? Under normal circumstances, if i’ll access my account, then in the upper right corner, I can directly access Allegra‘s account. But when you send me a darn message that has nothing to do with me, then why must I hunt through my own account to find a single, hidden portal into Allegra‘s account!?!?!?.Version: 6.7.4
✓ You can’t complete care companion for your kidsOr honestly do anything for your kids because the ap won’t let you switch to their main page. You can only see your care companion. Which fine whatever but then I get constant texts and notifications to complete something I can’t even access for my children. I miss the old days when the app was first started when there was an option at the top to switch between you and your dependents. Now you have a billion more options and not a single one of them is patient friendly not to mention as soon as you get used to the app it will change. It has changed almost every update.Version: 6.7.4
✓ Office personal and RN supportKathy in the reception at Dr Gill’s Frisco office is exceptional handling issues we have had over the past weeks. She has helped both my wife and I with billing questions and she got them sorted out for us very efficiently and patiently. Kudos to her for her pleasant demeanor and friendly attitude. Cypress has been a very helpful RN to support Dr Gill with good interpretations of the different meds we have and following up up to make sure we understand the instructions re taking the meds. Thank you to the whole team in Dr Gills practice, Kind regards, Jan and Gary Basham.Version: 7.0.4
✓ In the knowI’ve been a fan off the app since learning to message my doc when it isn’t important to get an answer right away, but something is bugging me. Many other docs have begun using apps, but the patient portals and attendant messaging options are not NEARLY as user-friendly as the BSW app. For the past year, I’ve been dealing with three giant kidney stones (all over 1.3 cm). Multiple surgeries. Boo-hiss. But this app kept me updated on when a procedure was scheduled (when at a BSW hospital) who was doing the procedure(s) etc. sometimes the app even clued me in before the doc office updated me. The one option I’ve stumbled with was in my treasured messaging section of the app. There are actually multiple types of messages, so if it says a new message is in, it might not be a personal message; it might be more of a notification. And you have to change the option to see it..Version: 6.7.3
✓ CommentI like having my app for my husband so I can always keep his appointment organized, plus the address & phone if I had them with the Dr.s name . I love all his Dr. S that he has . He has had surgery twice down there & we live a 3 hour drive away. I like it when we can have a video visit for a check up. So we do have to drive 3 hours down there & 3 hours back if he’s not having a problem or the Dr. needs to check. Thank you .God Bless You All Rowena.Version: 7.0.4
✓ Quality Of Life Answers At Your FingertipsDirect connection to your physician’s and their staff. Reminders for your appointments. All your test results go directly onto your page, most with enough information to understand the complex. Open your app and you get answers with the ability to communicate directly with someone able to help. Fast, easy, and complete, I’m proud to be a part of the Baylor team who designed this valuable communication experience..Version: 6.7.0
✓ Can’t remember life before this app!Honestly I don’t know how I managed my five daughters’ medical needs before this app was available for full clinical services ranging from refills, appointments, records and more! Now with the recent update it seems that we can start e-visits which means we’ll make the 2.5 hour commute from San Antonio much less frequently, saving even more time and increasing the expanding conveniences offered by the app to the general public! I have maintained my childrens’ medical care with Scott & White for 17 years now and considering their excellent staff of pediatricians, and their optimal performance of medical services, it’s been worth the extra time and effort needed for the past five years since we relocated out of the area to keep them under the S&W family medical care program! So not only do I recommend S&W but it’s app also deserves a hands down, five star, two thumbs up review imo!.Version: 6.0.0
✓ ConcernI am concerned regarding the vague message regarding obtaining the Covid vaccine. I would like to know the process for obtaining the Covid vaccine . I have called the number and unfortunately taken up the time of staff that tells me i will be contacted. I am in the 1B group and most if my friends have been contacted. I check my BSW portal daily and the message is the same. I would hope that there is some protocol but your information is vague? Are you going by age? For example 80 plus then 75 plus then 70 etc. or by alphabetical order or by physician? I really don’t care nor want special treatment but would like to know how the”list” is made. Thus i have contacted my county, other cities, and gotten on other lists too..Version: 6.4.4
✓ BSW Patient PotralThis BSW app is so convenient, reliable and stress free. I love the way in which I can view all of my labs & test! Then without making an appointment I can ask or voice my concerns with my doctors without making appointments. This saves time & saves money. But also, it is comforting to have doctors reply without going through a third party. And the doctors reply in a very reasonable time frame. This is the best experience I have had in my ongoing medical care! 👍👍👍for BaylorScott&White who truly care about their patients!.Version: 6.0.0
✓ App Needs Some ImprovementsI access this app to view documents, appointments, test results and communicate with drs offices for my 77yo father. I’m able to navigate things myself but it’s not very user friendly for older patients. This should be streamlined in a way that makes it much easier for older patients to navigate and access their information. For example accessing test results takes extra clicks to links within messages to access when they could be simplified by clicking on “test results” and viewing a list of results by date with a comprehensive naming for the result so that I know what type of test it was before opening them. Instead I have to click “test results” and then click a link in a message to view them not knowing what results I’m viewing until they open. Also, I would suggest adding a feature for archiving messages in bulk or at least having an option to slide left or right to mark messages as “read”. There are multiple other improvements like these that could improve the user experience for this app and more importantly make this easier to navigate for elder patients. Overall I’m able to get the information I need for my dad and give it 4 stars. However, I doubt that the elder community currently utilizes this much due to the difficulty they likely have with navigation and overall user experience..Version: 7.1.0
✓ BSW App Meets the need!The BSW app is one of the things I like best about BSW Medicare Advantage because everything is in one place, especially appointments, timely feedback on labs, managing paperwork and communicating with doctors and others. I can also manage my copays with a card on file and get estimates on any upcoming procedures. My history is all there when I need to refer to it. All in all, my interaction with the paperwork details of healthcare is easier and I can concentrate more on getting the care I need. It’s a blessing!.Version: 7.0.6
✓ I Appreciate the BSW portal so very muchBaylor Scott White staff and doctors are so attentive to their patients, by always responding to patient health questions via the BSW portal. I have to tell you how comforting it is to get quick responses from my PCP and my other doctors when I use the BSW portal. It’s helps me decide my health decisions by giving me professional guidance. Other doctors outside BSW I have found do not always use their portals. In fact I was told once to stop using the portal by another doctor’s office that was not BSW. BSW - they care for their patients by always responding within the BSW portal which is user friendly, and easy to use. Thank you BSW. I stay with BSW mainly because they help me both in the office and on their communication via their portal..Version: 7.0.3
✓ Convenient when needed.When I am busy with our children, family and career, this app keeps me organized with my doctors appointments. I like that doctors and nurses can send me messages and I can reply at a later time. Do not misunderstand me, I truly like face to face communication. Often texts create miscommunication. There is none better than face to face communication and feedback. However, when life throws us curve balls as it often does, this app truly makes life a little more simple..Version: 7.1.0
✓ AMAZING FACILITY AND STAFFThere are not enough words to say everything I want to say about the staff and facility of BSWH in Temple, Texas!!! First off is the staff, everyone who I had contact with during my stay was the upmost example of people who truly have a passion for caring for people in their bad times. Everyone was professional, knowledgeable, compassionate in every since of the words. No questions was too much. If my family or I had a question they made a means to get us the answer quickly. They are simply the best in the business. The facility is simply a reflection of the caring staff who operates it. Thank you all for everything!!!!!.Version: 6.7.5
✓ Giving a reviewI just want to compliment Scott & White hospital for everything they have done for me since I moved down to Texas in 2016. I had open heart surgery in 2017 to replace my aortic valve with a mechanical one and I did have a stroke in 2020 and it wasn't a major stroke where it could've paralyzed me but I couldn't speak normal and my wife called 911. Anyways I'm grateful this good hospital. Scott and White I give them a 5 star to say they are the best. I'm originally from Michigan. Born and raised in Michigan.Version: 7.0.5
✓ FrustratingI have an iPhone- I was told by the tech dept that this app and iPhones don’t ‘get along’- from day to day I never know if I will be able to sign on. I miss important, time sensitive messages on a regular basis. I cannot schedule appointments, in fact, I cannot use the app at all most days. Frustrating is an understatement! I’m sure there’s a few iPhone users besides myself!! It seems that it would behoove BSW to get this situation resolved..Version: 7.0.4
✓ Dr. MakdumiI had my first appointment yesterday. I am so very pleased with this appointment. Dr. Makdumi was extremely easy to talk to and concerned about my issues. She was very invested in assuring my health needs were heard. I was very apprehensive about seeing a Rheumatologist after prior experiences, but Dr. Makdumi made me very comfortable. Her follow up was just as impressive. I am 58 years old and I have seen many doctors in my time. I am very pleased to write this review for such an awesome doctor. The staff was very friendly and professional! Best first appointment ever!! Thank you Dr.!!!.Version: 6.4.5
✓ Jo Nell MorrisSite is confusing. When you get a alert that you have a message on My Chart, there is no information about what the message is - a test result, a message from the dr. or an appointment reminder? You have to look around MyChart to try and find what the alert is. More information should be given when the alert is sent. Why shouldn’t My Chart open up directly to the information being sent. Not user friendly..Version: 7.0.1
😕 MyBSWHealth Negative Reviews
