4.73955 star

Total 10 Positive Reviews

Empower® App User Positive Comments 2023

Empower® app received 10 positive comments and reviews by users. Can you share your positive thoughts about empower®?

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Empower® for Positive User Reviews

Difficult to navigate contributionsExtremely difficult to navigate/edit contribution amounts. Tried changing it multiple Times over long period but same amount comes out of paycheck. I’ve tried calling in during business hours but message says unusually high amount of callers. I will Be doing rollover to fidelity to avoid future Problems. Wouldn’t take my review at one star but when changed to 4 stars it worked.Version: 2.2.0

Great app, for a while.As far as financial based apps goes, they did a great job with this. Very easy to view current balances as well as make adjustments to contributions. Unfortunately with the latest update, they saw fit to not support anything prior to iOS 13, so anyone still using a phone that can’t update to iOS 13 can no longer use the app. Perhaps they will fix this in the near future, but I doubt it..Version: 1.8.0

Nice but it needs a lot of workI love that you can do a lot with the phone, but the fingerprint scanner gives me an error every time and I have to log in manually. Also, it used to tie into my apple watch for a lot of cool information at a glance, not that does not work at all. If these features worked as they are supposed to, I would have given the app a 5 star..Version: 1.6.3

Required Update to new application not smoothI was required to update to new application but I have not been able to transition easily. I was unable to locate my account as it was not done automatically. I was then prompted to create a new log in. The application then sits on the new login screen and never completes the task. I am currently unable to access the retirement plan. I’m sure the app is great once you get in it. I’m eager to use it but was immediately locked out despite routinely using the older version and having passwords/data/etc saved..Version: 2.1.7

App is good but for the Face ID bugThe latest update is even more horrible. It did not fix the Face ID problem. Now after logging in the app simply says cannot load information. Problem occurred. Call support... Disappointed!! App is neat and great. Simple to use. However I have noticed a bug with the iPhone Face ID. Every time I login I go and enable my Face ID. It asks me for my login and password to enable it. But once I close the app, my Face ID setting is gone. Next time I open the app, it says Face ID is disabled. Very irritating to use it since I have to redo all the steps again only to lose it all when I login next time. Please fix it..Version: 1.4.1

Widget doesn’t workOverall, I find the app to be user friendly and easily navigated. The widget, despite numerous tries and taking several different approaches, doesn't work consistently. The information talks about the token and the need to sign in, but regardless of whether I sign in or not, it doesn’t continue to bring the information into the widget. I’ve tried deleting and reinstalling the app as well as restarting both my iPad and iPhone, but it still doesn’t function properly. If this is addressed, I will update to a five star review..Version: 1.8.2

Great app so farMy company had a representative come in and talk about 401k. He mentioned the app they have I wanted to increase my contribution so I downloaded the app. Less than 10 minutes later I had it set up, knew how much was in there, made changes to my contribution and got a few others to download the app during the presentation. Everything I can do with my 401k is right here.Version: 1.4.1

Resource libraryThe plan participant my husband works - we wanted to understand the Roth salary deferral component of the plan - the rep tameka said she would go to the resource library & read the explanation to us - my husband had to get off the line due to work & tameka refused to read it to me ! That IS NOT specific to my husbands plan - it’s generic - & I am VERY CONCERNED that she can’t read that to me - ! There should be a way you can add someone to discuss your plan - I highly recommend you incorporate that option ! It’s frustrating!.Version: 2.1.9

Thankful for appI work for a state government that offers a voluntary IRA along with it's mandatory 401k. The IRA is through Empower and being able to access it with an app is amazing given my states 401k isn't accessible by most third party apps.. Quicken, Personal Capital, etc.. None of them sync with my 401k, only Mint does, however Mint doesn't provide forecasting, returns, etc.. So basically it will only tell me my balance. I'm thankful because most government retirement accounts other than federal aren't really "tech friendly," as state and municipal governments aren't looking to spend money on things like mobile apps. Now, I would like to more information. Projected returns, historical, fee schedules, etc. It's a good app, built well, but it could use some depth..Version: 1.3.6

Excellent App, Frustrating Internal AdvertisingThe app works very well and has a lot of useful features, probably almost as many as you would have logging in to the Empower website. I appreciate the sturdy functionality of this app. I have had zero glitches or problems with this app. My only frustration with this app (and Empower) is the “front-and-center” internal advertising for financial advisory/management services—Not only do I personally not need these services, but it would be too easy to sign up for them accidentally. IMO this advertising should be off to the side somewhere and definitely not on the landing page of the app and website. But functionally this is a great app for managing my Empower investments. I would recommend it for any current Empower customers..Version: 1.4.2

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