Empower® Positive Reviews

Empower® App User Positive Comments 2024

Empower® app received 9 positive comments and reviews by users. Can you share your positive thoughts about empower®?

Empower® for Positive User Reviews

✓ LoansTake a loan out and fight with with that it’s been paid for months on end. Even after you send them proof that it’s been paid they still want to argue with you over it. It’s all done directly thru payroll. Come on people get it together if one person is going to tell you yes she sees that paper that it been paid then why have I been on the phone for over an hour still arguing the point with 4 different people? REALLY.Binder2005Version: 2.1.6

✓ Difficult to navigate contributionsExtremely difficult to navigate/edit contribution amounts. Tried changing it multiple Times over long period but same amount comes out of paycheck. I’ve tried calling in during business hours but message says unusually high amount of callers. I will Be doing rollover to fidelity to avoid future Problems. Wouldn’t take my review at one star but when changed to 4 stars it worked.TschladVersion: 2.2.0

✓ Thankful for appI work for a state government that offers a voluntary IRA along with it's mandatory 401k. The IRA is through Empower and being able to access it with an app is amazing given my states 401k isn't accessible by most third party apps.. Quicken, Personal Capital, etc.. None of them sync with my 401k, only Mint does, however Mint doesn't provide forecasting, returns, etc.. So basically it will only tell me my balance. I'm thankful because most government retirement accounts other than federal aren't really "tech friendly," as state and municipal governments aren't looking to spend money on things like mobile apps. Now, I would like to more information. Projected returns, historical, fee schedules, etc. It's a good app, built well, but it could use some depth..SrgatyVersion: 1.3.6

✓ Widget doesn’t workOverall, I find the app to be user friendly and easily navigated. The widget, despite numerous tries and taking several different approaches, doesn't work consistently. The information talks about the token and the need to sign in, but regardless of whether I sign in or not, it doesn’t continue to bring the information into the widget. I’ve tried deleting and reinstalling the app as well as restarting both my iPad and iPhone, but it still doesn’t function properly. If this is addressed, I will update to a five star review..GateGuruFanAgainVersion: 1.8.2

✓ Resource libraryThe plan participant my husband works - we wanted to understand the Roth salary deferral component of the plan - the rep tameka said she would go to the resource library & read the explanation to us - my husband had to get off the line due to work & tameka refused to read it to me ! That IS NOT specific to my husbands plan - it’s generic - & I am VERY CONCERNED that she can’t read that to me - ! There should be a way you can add someone to discuss your plan - I highly recommend you incorporate that option ! It’s frustrating!.Farrell54Version: 2.1.9

✓ Great jobI was a state employee for 30 years and have been enrolled with you guys since you came on board with the Commonwealth of Pennsylvania I retired almost 20 years ago and have been very happy with my account management. I used to be able to call and check my balances but that has stopped since I enrolled online I still would like to be able to call but otherwise I am totally happy with your service Since I am retired and only have a pension and Social Security for an income I thought I should talk to someone about reassigning my investments. I appreciate your knowledge and help in this matter thank you for all you do in protecting us retirees..Sure shot review number oneVersion: 1.8.2

✓ Definitely not the caliber of Mass MutalI am sad my retirement company mass mutual sold out to empower. After getting an invitation to their app I quickly noticed that much of my info that I thought would have migrated over is either not there like beneficiary information or the fact they have a 6 year old email address that is not even in use, although they used my correct email address to contact me???? This app is sad and not what I would have expected for the hype we received. After 30 minutes on hold to just speak with a person I am not impressed. As I am the manger over planned benefits I will be contacting our local broker to determine what other options their are versus empower. Never stay with a company just because they are big. I cannot recommend Empower at all at this time..Jnw588Version: 2.0.0

✓ Required Update to new application not smoothI was required to update to new application but I have not been able to transition easily. I was unable to locate my account as it was not done automatically. I was then prompted to create a new log in. The application then sits on the new login screen and never completes the task. I am currently unable to access the retirement plan. I’m sure the app is great once you get in it. I’m eager to use it but was immediately locked out despite routinely using the older version and having passwords/data/etc saved..Shark Bait Hoo Haa HaaVersion: 2.1.7

✓ App is good but for the Face ID bugThe latest update is even more horrible. It did not fix the Face ID problem. Now after logging in the app simply says cannot load information. Problem occurred. Call support... Disappointed!! App is neat and great. Simple to use. However I have noticed a bug with the iPhone Face ID. Every time I login I go and enable my Face ID. It asks me for my login and password to enable it. But once I close the app, my Face ID setting is gone. Next time I open the app, it says Face ID is disabled. Very irritating to use it since I have to redo all the steps again only to lose it all when I login next time. Please fix it..MadRadRickMadVersion: 1.4.1