Brightspace Pulse App Negative ReviewsD2L Corporation

Brightspace Pulse Negative Reviews

4.7
4.76328 star

Total 136 Negative Reviews

Brightspace Pulse App Complaints & User Negative Comments 2023

Brightspace Pulse app received 136 complaints, negative comments and reviews by users. Have you ever had a bad experience using Brightspace Pulse? Can you share your negative thoughts about brightspace pulse?

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Brightspace Pulse for Negative User Reviews

Good job!I am not a fan of school, but this app is very helpful for when I forgot my textbook. 🤦🏻‍♀️😂.Version: 1.2002.2291

No longer working adequatelyI have been using the Pulse app for three years and it has been tremendously helpful. However, last week the platform started to malfunction. I am now logged out of my account and the app is pointless because when signing in, it creates a Safari or Google extension and continues via internet browser. I might as well just delete the app and strictly use my laptop. — many peers at my institution (Dalton State College) are experiencing the same issue. It’s not fair for YOU developers to respond to everyone with the same spill. That is very unprofessional and quite surprising considering this is meant for better education. It appeared this issue [which occurred after the recent update] is being experienced by many individuals, not just ones at my school. Instead of telling everyone to “contact the IT department”, consider taking initiative and resolving the problems through direct contact. We [the students] should not be responsible nor expected to be the “middle man” in acknowledging these inconveniences. I am certain the majority of us are preoccupied and busy enough dealing with assignments. — please get this issue fixed promptly. I will update my review once it is resolved..Version: 1.2208.8

Not greatMost of the time the recorded Zoom Classes won’t even load for me to watch and when they do I can’t blink or I’ll miss something because God forbid I try to scroll using the tiny time bar. If I touch it to go 15 seconds backwards it jumps 10 minutes because there’s no room for accuracy when scrolling through..Version: 1.2207.0

Won’t load my coursesI used to be able to see my different courses (I’m studying with Kaplan) on this app. But one day they disappeared and now whenever I log in it just says “Your courses aren’t ready yet”. Was a great tool for studying on the go but now just takes up space on my phone..Version: 1.1901.949

App doesn’t workI’ve tried restarting my phone, reinstalling the app multiple times but nothing works. Every time I log into brightspace using the app on my phone, it says “something went wrong, awkward. We weren’t able to fetch the latest information” I’ve got the latest version of the app installed and use a compatible model of the iPhone. I also don’t have any storage issues whatsoever..Version: 1.2010.3071

Buggy & doesn’t let me log-in!Could be a very useful app, that could be really useful for students if it actually worked efficiently and correctly. The app on my iPhone refuses to log me in even when I have checked and double checked my credentials. Personally for a app to not even allow you to log in (as a bug) is pretty useless. Definitely should of been something that developers picked up on instantly. Shame....Version: 1.2001.2182

HmmBuggy, doesn’t load content..Version: 1.2304.0

Unable to even log in!I keep getting a message that says ‘your session has expired’ My details have been entered correctly but I can’t access the app at all! Deleting the app, I’ll stick to using my laptop!.Version: 1.1905.1375

Bright space vs. InstructureIn high school I used canvas for all of my school assignments. Canvas was great because it had a stellar mobile app for the iPad and it was very clean and easy to use. It had the same features as the the website version. Canvas is super powerful, it puts all your due dates in a calendar so you never miss an assignment. It also has a todo list with the highest priority assignments first. In addition, each course homepage was so easy and simple. Couldn’t say the same for D2L. D2L is not a good course manager platform. The app does not use useful Data from other courses to make a list of assignments to do all in one place. The was the most important feature with canvas. If brightspace had a calendar and a to do list for your classes, it would make my assignment planning so much easier. I just need one that has all of my assignments! The app would be perfect then! Other than that, it is very disorganized. Especially with someone who has adhd..Version: 1.2204.0

Do not use, also false practices against standards of apple store.Deleting this app now and just using browser on my phone. What the hell is the point of the “stay signed in option” or “don’t show me again” if you sign out everyone I go to a different app (not even close this one, it’s still running in the background and still kicks you out) They bought reviews!! Do not trust the 4.3 rating it currently has!! Do not use, much less rely on this app! They will constantly sign you out (don’t know why you even have the “keep me signed in” option if it never works). To the point where the college here has a joke anytime something electronic goes wrong or signs you out that it “oh, mustve pulled a pulse”. I have missed two quizzes expecting this app to notify me for “upcoming assignments” but it’s a 50/50 chance that it will, otherwise it is really good to let you know you’ve missed the assignment it didn’t want to register until after the due date. Oh, and half the time it just won’t open and go some weird page with dots flashing across the screen. Usually when it pops up saying “you got a grade back on this or that” on your phones notifications and you click to see it. I’m assuming that it’s probably fighting with itself because it wants to show you the grade but it also wants to ignore that you are signed in and wants to pull its “sign in again” crap. Love when I get notifications on an app that kicks me off but still sends/receives my data/information!! Maybe whoever works on this app should go back to school….Version: 1.2302.0

Not working like it used toI have no idea what is going on but this app is just being so disappointing this year, it never failed me during my previous semesters except now, and turns out I’m not even the only person in my institution that faces the SAME EXACT PROBLEM with this app. For some reason, I was randomly logged out of this app, and when trying to go back on it, it now acts like some sort of safari extension, which is stupid considering that I won’t even need to use the app anymore. I don’t know if this is some sort of weird update or maybe a bug, but there are multiple people within these reviews from DIFFERENT INSTITUTIONS that are complaining as well. I really hope this gets fixed, because this app was one of the most important factors to my grade and class works, and it also reminded me of when works were due, so to whoever works with pulse that knows how to fix this, please do so immediately, for the sake of multiple college students who just want to pass their courses..Version: 1.2209.2

Help please - Something went wrong !Notifications won’t update and I continually receive this message - Something went wrong. Awkward, we weren’t able to fetch the latest information. This has been happening for more than 3 weeks now and is rubbish..Version: 1.2009.2983

Can’t loginAs other users have stated, I am with Kaplan and I cannot log in. Credentials are correct but it just keeps asking me to enter them over and over again. Is this an iPhone X problem as a few other people in my class have been able to access the app? Also... if access does work, why isn’t there an iPad app available?!!!!!!!!.Version: 1.16.0

PoorUse for a Kaplan course, the app isn’t optimised for iPhones. The study manuals won’t scroll through pages and half of the video tutorials don’t work. Pointless most of the time :(.Version: 1.2008.2870

Logging outVery slow and keeps signing out my account. Very annoying when reading content on the app during class.Version: 1.14.1

Does not work wellThis app does not have the same functions as the website. I do not receive all notifications and school emails like I do on the website. It’s like comparing word online to the actual app.Version: 1.2004.2494

Some aspects great some not!This is the first I have used this app for my studies. It’s been a bit frustrating as some things work on the phone but some are better on the laptop. It would be good if you have the choice to tick whether or not you have completed a section. I had a read through some areas to look at content and then automatically ticks as if I have fully read. The chat function isn’t great as it is hard to follow the threads. I would look to use again and encourage other students but could improve!.Version: 1.2112.3

Does not let me access the website anymoreThe app itself gives me access to literally no features, including content, grades, assignments, or due dates. Instead I have to go to the actual website from the app, but I can’t anymore because it just says it’s a failure to connect. This app is garbage..Version: 1.2303.0

Pulse m’ehApp is ok-ish, with 2 significant issues I experienced: 1. No way to bookmark or annotate the course material in an iOS device, would be much simpler to display files as pdf and allow normal functions, 2. Off-line mode is full of glitches. I wasn’t able to get into any of the material that I had downloaded on to my device during an 8.5 hour flight, which I had allocated for study! All worked ok when on wifi, but really not good enough when a simple file download would work. Still much work to do to get this app right..Version: 1.2301.0

Fix the logging in issueIt’s a great app for general checking if I’m not near my laptop. However the constant needing to log in is getting on my nerves..Version: 1.2303.0

A new day, time to log in AGAINEveryday the app prompts me “would you like to reduce the number of times you have to log in” and I say yes and by 24 hours the app has logged me out again, who designed this app with this level of security it manages push notifications for studying it’s not a hard app the code this is a joke of an app..Version: 1.2304.0

Missing Access to FeaturesThe app works smoothly, but it is a “bare bones” app. Many features are simply links to the content on their website. It is not a true mobile version where students can work on assignments through their tablets or phones (a supposed advantage in using D2L). Additionally, there are features and content areas missing from the app that I can only access through a roundabout way once the app directs me to the website. These features include access to the Announcements (which seems like a significant oversight) and any discussions forums that are not incorporated into learning modules. I must access the website to see the content within these areas..Version: 1.13.1

Does less than web version, better off using mobile browser to access web based versionThis app doesn't even have features of its own website version, such as messages, bookmarks, forward and back buttons, pinned course list, responsive text size, text size+-, discussion board, etc. It is app for the sake of having an app. Lift your game guys. Cheers!.Version: 1.1909.1637

“Something went wrong”99% of the time this app is unusable & I get a error saying “something went wrong (1)” Wish my college would go with another provider.Version: 1.2210.0

Iphone not IpadVery hard to study a financial qualification on an iPhone interface on my ipad. Very often the display is quite frankly wrong. Menus are half hidden, the screen is difficult to scroll. It also is hard to keep track of what you have been working on. Disappointing. You can’t click next either.Version: 1.1906.1444

C.WI keep receiving notifications about other teachers content in classes that I am not enrolled in. I don’t find this app helpful.Version: 1.2004.2494

Inferior to the Desktop SiteI downloaded the app solely so I could write this review. I have been getting periodic complaints from students saying they can’t submit additional files to Mycourses assignments to add to or update homework submissions, only to find it’s because this app is not permitting more than one submission per assignment. I have been telling my students to use the browser version of Mycourses for all submissions, but some forget, and I have to explain again not to use the app. File submission is a basic and fundamental function of Mycourses, and the fact that the app is restricting students’ use in this way makes it an inferior product. I wish a bad review could just wipe this app from all my students’ phones.Version: 1.2210.0

Google Classroom is betterI already said it, Google Classroom is better.Version: 1.2009.2966

Overall a great appThis app is amazing for keeping track of assignments and your grades, especially because it has its own calendar so you don’t have to clog up your personal calendar with your homework due dates. However if you have to add work to the calendar (professors that use 3rd party homework providers and don’t import the due dates into your schools system) the second you take your finger away from setting the date or time that menu goes away. Why?! It used to stay up until you clicked done or save, now if you misclick or anything you have to reselect the menu to fix it. I should not need to click 3 separate times to add an extra assignments due date and time. I wish they would change it back to the way it was before..Version: 1.2203.1

Functional but needs work.Using this full-time for grad school and use the app for checking grades/occasionally replying to discussion posts. The notification tab needs work most of all. I’ve had the red dot stuck on mine for days now with no actual new updates. When there are new notifications, it’s not obvious what classes from this tab. It is messy and not an optimal design for the feature. The discussion posts on this program, both desktop and mobile app, are not ideal. The formatting especially is nearly useless to do in-app, and almost always requires a separate word doc program to format before copy/paste to Pulse. This is a serious program in grad school that requires a strict adherence to formatting and citation guidelines. With some UI/UX work, this could be a 5 star app..Version: 1.2104.3256

Crashes at sign inError at sign in..Version: 1.2002.2291

FIX NOTIFICATIONSFix the the app please! Notification error message below has been showing for over a month now. I can’t access any uni notifications unless I go on to my computer. What is the point of an app that does not work?! Fix the darned notifications, so you’re doing the job you’re supposed to 😤 Something Went Wrong Awkward. We weren’t able to fetch the latest information. (4991).Version: 1.2205.1

Can’t use appNot able to use the app, when it makes you sign in to your account it just stays in the browser. Useless.Version: 1.2209.2

Needs an iPad VersionThis would have a higher rating if it was available for iPad..Version: 1.1906.1444

Can’t get into the appI cannot enter the application, when I try to connect to my account an error window is displayed and it’s impossible to use the application..Version: 1.2002.2291

Does not load content!95% of the time the content does not load and it shows an error message saying there’s been a hiccup and it’s not working right now. Very frustrating. Tried to contact customer services but they did not help at all..Version: 1.1906.1444

Not working anymoreNot sure what updates you did 4 weeks ago and just recently 6 days ago, but the app no longer works for some reason. It keeps printing me to log into my account every time I try to go in and check my grades which this has never been an issue for me before so I am not completely sure as to what to do about this issue. And also most of my classmates have been having this issue recently or since the school year started and we have not idea what else we could do to make this app working again like it used to.Version: 1.2209.2

Never workedSimilar to previous reviews, I have never been able to get it to work. Every time I open it an error appears stating “something went wrong”. I have tried uninstalling and reinstalling several times over the last few months and haven’t got anywhere..Version: 1.2104.3256

Irritating notificationsThere doesn’t seem a way to personalise notifications, so I keep getting updates that I really don’t want, about people I haven’t heard of, talking in a city I don’t live in, about a condition (COVID) I’m not studying... it’s about to get culled..Version: 1.2006.2744

It’s an alright app, but...I’m a student at Loyola Marymount University and we use BrightSpace for all of our courses. I was thrilled to hear that there was an app for my phone or iPad that I could use to keep up with my assignments. Now, having used this app for TWO AND A HALF YEARS, I can say that it is a decent app and does most of what it should do, but it’s basically just a portal for Safari in a different app. To view any course announcements or to be able to download any files while on the app, you have to open the course homepage which opens a pop-up safari window. This just makes the app messy, and every time I open the homepage within the app, I just wonder why I don’t use the normal webpage on Safari instead because it’s the same thing. It’d be AMAZING if the app was all in one and didn’t have to open safari to show half of the course’s content and the announcements. Schoology, which I used all throughout high school, does this very well in their mobile apps and their webpage and I would love for the developers to take a look at that and see how far behind their app is in terms of usability and other productivity apps out there in 2020. If your professors make a lot of announcements and require you to check on them daily, just use BrightSpace in a web browser and don’t even bother with this app until it gets updated to be all inclusive..Version: 1.2010.3048

MehApp crashes as soon as I start using it. Cool how I can access all my units on an app but if it doesn’t work there’s no point.Version: 1.2208.5

Not the bestConstantly logs you off for no reason while you’re on the app! It’s very tedious having to constantly log back in every other minute.Version: 1.2210.0

App is unusablePeriodically stops updating and displays error message, “Something went wrong”. Have to reinstall to get it working.Version: 1.2211.1

I want to love it…Using pulse for D2L should be an amazing experience but it couldn’t be further from that. The app logs you out of your school profile so you miss notifications because of it. Having to log back in nearly every day is ridiculous and makes the app extremely unreliable. There should be more abilities built into the app so that you don’t have to launch the course homepage to look at anything posted, including grades. This is an extremely flawed platform and I hate to say it, but Canvas and even blackboard have better apps for their platforms. I hope that a complete overhaul would take place by the developers so that Pulse can become what it should be….Version: 1.2211.1

Only useful as a basic referenceThings it does well: 1. organizes due dates of all courses in one page. 2.Visually represents workload due that day. 3.Easy to access syllabus and grades. Things it doesn’t do well or at all: 1. discussion replies. Will tell you if someone responded but from there your better off closing the app and checking things from your laptop or browser outside the app. If not you’ll hit snags constantly. 2. Assignments. If you want to access an assignment it’s best to do it out of the app, as the in app function just takes you right to your browser but with added limitations from still being in-app. 3. Tests. Follows the same above issues, may be less awkward but I wouldn’t risk testing it out. Maybe it’s because of D2L and not the app, but for example, blackboard is 5* app for LMS. This is definitely useful, just only to check your grades and due dates. Of which both could be improved upon. Not all due dates on assignments seem to transfer in app, and grades are only per assignment. To calculate the overall grade you have to do it yourself or using D2L. So in all honesty 3* is generous..Version: 1.2007.2769

Very buggyAlways logs me out and often has issues connection to classes..Version: 1.2303.0

Not greatNot a bad app but doesn’t update properly and constantly glitches. Would also be more useful if it could have a tab to see my timetable too..Version: 1.2209.2

Lacking some very important functions…Where is the functionality in this app? I’m actually shocked at so many positive reviews. Surely I can’t be the only person who who notices the lack of certain important functions that are provided by other “course hubs”. My institution made the switch from Blackboard. Yeah, it’s fancier to look at and it’s nicely organized. But I can’t download PDFs or any Microsoft Office documents to my phone and I can’t print anything directly from the app??? There is no “share” button in sight to allow me to export files to my OneDrive or GoogleDrive??? “Make available offline” — I don’t need to access it offline! I need to be able to share documents and files, export them to where I need them, and be able to print them! What is the point of this app if I just have to use the mobile site to accomplish what I need to? Like I said, it’s clean and organized, but please consider functionality over form for future updates..Version: 1.2301.0

Decent but missing essential things...It’s good for viewing any Content posted by the professor but not much else. No way to print or download files. No way to view grades, class list, or anything else. BUT the app seems to be very stable, just limited in capability. The notifications are borderline useless. Just generic messages that are essentially just a glorified app notification badge (# of new things to view). Things that NEED to be added are better notification (which are essentially useless at the moment) and the ability to download files to my phone/other apps/cloud, not just an offline cache. This app has limited functionality but does what it does pretty well..Version: 1.14.2

Logging InMy college just transferred over from Blackboard to Brightspace (Pulse) this semester. I am having so many issues with loading content and staying logged in. I am currently enrolled in 7 classes this semester and having instant access to material, assignments, due dates, and important content was why my college made the decision to switch to Brightspace. This is extremely time consuming for me as a medical student, and it’s not even like I have the option to switch platforms since it is tied directly to my institution and a required resource for all students enrolled. There are bugs and log in issues for both SUNY Farmingdale & SUNY Upstate Medical University. Please fix this as soon as possible as it’s negatively affecting many students and staff as well..Version: 1.2302.0

CRASHBeen using it from a while but it’s as same as before full of bugs. They updated it recently but after few weeks it started bugging again..Version: 1.2004.2615

It’s recently horribleThey’ve made it so it’s not the app itself that allows you to access you school information but instead a link. I talked to some random peers on campus and they’ve said they've had similar issues. We now no longer get notifications about announcements or anything because of this new update. I really relied on this app, amongst many other students, and this update/new way has been detrimental to our organization. We depended on the app for being our easy access for icollege and a way to stay in the know. Now, it’s a constant log in to check. For those of us who have work and 3 college classes a day and are sometimes at school for over 5 hours, the updates were crucial..Version: 1.2209.2

GlitchyAlso so slow when clicking on the content and the page always seems to glitch out.Version: 1.2002.2291

Never workedEverytime I open the app it says “something went wrong. Awkward. We weren’t able to fetch the latest information (1)” Had this problem for 5 months!! I keep checking to see if it changes because other people on my course has it and it works fine! I have tried removing and downloading again and again, logging out then in. But nothing works!! Even contacted institutions IT, and they can do nothing apparently. 🤷‍♂️.Version: 1.2101.3149

IPad issuesWorks well on my mobile but that is too small for me. iPad - it refuses to load anything and just keeps saying oops with a (1) so I have never been able to load anything, no courses, nothing. Not impressed..Version: 1.2004.2615

WAS amazingThis app was an absolute lifesaver throughout my time in school. Upon recently starting again, this app was mentioned to the student body as an “amazing source” to help keep track of assignments, and I was so happy that other students and even staff were now able to experience it too. Here’s where it starts to get disappointing. It was recently updated which lead to the app closing out as soon as it is opened, gives notifications of “sorry something went wrong…awkward..we weren’t able to fetch the latest information”, not allowing me to read the notifications or even open them. Very disappointed..Version: 1.2208.7

Not workingThis is the 3rd time I’m uninstalling and downloading it. Works for few days and stops working. Repeatedly showing “something went wrong” To overcome this, need to uninstall and download it again..Version: 1.2210.0

Permanently logged out and met with errors.Pulse is more convenient for me than launching Safari or another web browser since I hate having to log in and deal with two-factor authentication every single time more than 5 minutes passes by or I’ve changed wifi networks with my phone. That being said. I have deleted and re-downloaded the app trying to log in because every log-in I make it through only to be told that “Your session has expired” after answering my 2-factor phone call and pressing any button. Takes less than five seconds but I still somehow time out. And I’m tired of seeing those corporate caricatures about “what pulse can do” because it means I’ve been logged out AGAIN even though there’s no reason too. Initially it started out as a glitch where I could remove the app from my recents, and reopening it would clear the log-in prompt. Now I’m just locked out, missing quizzes because mobile is the only way I can currently take them. I’m also no longer getting a lot of my due date reminders. What’s the point of this app if I can’t even do that? It’s a good shortcut app to open your university’s brightspace website if you actually can log in..Version: 1.2210.0

Login not supported since updateLogging in to pulse opens safari in-app prompting you to sign in. after signing in, safari remains open and pulse does not recognize the login. if i cannot login the app is useless. please rectify this issue..Version: 1.2209.2

It looks goodTo the eyes it seems like this would be the one to take over Blackboard. However, there are too many ways to get lost while trying to find the right page or title of the course. Also there should be a list of the previous chapters, pages etc. when you enter a specific page or subject. Trying to get back to a starting point, say the beginning of a chapter module, becomes tricky because you have nothing guiding you back to a previous page or subject. Furthermore, the calendar should state what’s due in the future and not the day of the date. Too many times I have used that calendar to see up coming assignment only to find nothing is due. Yet, the next day there are tons of work that is due. The point of the calendar is to see into the future..Version: 1.2302.0

Terrible appTerrible app. Every time I try to use it it says awkward something went wrong. Even when I try deleting and re down loading it. This becomes a struggle when needing it for uni work. Deserves no stars.Version: 1.2109.1

Bright space pulseFantastic to have this system at Tafe Students are all comfortable using this app.Version: 1.2101.3149

Awesome But BuggyI think I found a little bug issue. I had to uninstall and reinstall the app because I can’t scroll down to read the rest of the lectures in learning material. I emailed Classroom Support at my school and they emailed me back saying they have the same problem they just zoom in then zoom out and it starts to work. So I tried that but when I zoom in all the text except for the heading disappears and direct come back. I have to force close the app and go back in to the lesson to get the text to come back - but I still can’t scroll down. After I reinstalled the app I went back in to the learning material but still couldn’t scroll down to read the rest of the text. I tried the zoom-in trick and it actually worked this time but I have to do that for every single page. I’m using an Apple Xs and the iOs is the most current release..Version: 1.2101.3149

ErrorsEverytime I try and use the app it comes up with an error. It doesn’t load or refresh. Tried deleting and Downloading again doesn’t change anything. Which just makes the app unusable and pointless..Version: 1.2112.3

Needs iPad version!I would rate this 5 star, only if it had an iPad version. I do so much of my studying through my iPad. Please release an iPad version!.Version: 1.1905.1375

Good but needs improve tooThe app is good to check on a few things, but some type of files are harder or not able to be downloaded, even if you have the program to run them. For instance, my books run through McGraw hill while I can get through with my e-books with app. I am unable to get to the rest of the program unless I look it up on the desktop or in my browser via phone. Simnet is the same but that I understand since you need thefunction of the computer. Another thing is you have to be careful if you press the done button even if you only meant to go backwards, you will get pushed out of the program..Version: 1.2209.2

Won't log inLike to have something positive to say but unfortunately I can't even get past the log in screen. Keep saying "for security reasons can you please renter your credentials" over and over and over again! (Sometimes even before I've entered them in! - and yes- password is correct - no problem logging into Kaplan's website!) Please fix!.Version: 1.13.1

IPad optimizationThis app misses the point that on-the-go learning is not limited to learning content on smart phones but it should also include learning content on tablets. Your app would hit full marks to a great number of people, myself included, if it had been optimized for iPads. I am studying CIMA with Kaplan UK and learning content viewed on an iPhone is quite good but serious and quite demanding learning content deserves support on larger mobiles such as iPads. Come on you can do it. Give us an even greater learning experience. Make iPad optimisation your next fix please. Kind regards.Version: 1.1812.856

Issues1. iPad app is just a blown up iPhone app, not optimised for iPad screen dimensions 2. App frequently need to launch safari for basic functionality. Functionality on the app doesn’t mirror 1:1 a web view, which is fine, but sometimes it’s not clear what you are not being shown unless you log in on a web browser If these were solved we’d be looking at a 5 star rating.Version: 1.1903.1262

Logging in all the time is annoyingLast year it was working fine but for some reason now I have to keep logging in again every time that I open the app, or even when I try to access to a different content (in the same session). It is very annoying..Version: 1.2302.0

MalfunctionI’ve used the app since August and it has been very helpful up until last month. Anytime I try to refresh my class assignments for the week I get a “something went wrong. Awkward. We weren’t able to fetch the latest information. (4991)” error message. It is difficult having to remember what assignments are due when in each class and my school promotes this app to use for reminders. It has actually messed me up a few times making me late for assignments or turning wrong assignments in for different classes due to error messages. Or it’ll say I have at least 8 assignments due per day. This app needs to be updated and looked over again considering the constant mess up over different platforms..Version: 1.2211.1

Same problemThe same issue as other users, can’t get passed the log in screen although all my log in details for Kaplan are correct, keep asking to enter my log in details. Please can you fix it, this has been going on since May this year!.Version: 1.13.1

Awkward- issue keeps coming upEvery time I try to click on anything it comes up with a message saying “awkward- something went wrong”. I’ve tried updating the app, deleting and redownloading, and nothing helps.Version: 1.2109.1

BadHorrible user interface and is pretty hard to find where I need to submit and where a bunch of my projects are, google classroom is better.Version: 1.2003.2388

D2L sucksWhen i see a teacher say they use D2L i genuinely start considering dropping the course because it sucks.Version: 1.2009.2983

AtrociousThis app takes away my will to live. Even my teacher has voiced their hatred for it. It’s very hard and annoying to use and makes me want to drop out of school. Every time I click on a document my teacher has posted, it takes me to the web browser and I have to sign into my google account to view it. With google classroom, I don’t have to go through this trouble and it’s much easier to view my documents quickly. I’m very confused as to how this has a 4.6 rating since everyone I know dislikes the app. Brightspace is ok but the pulse app is horrendous..Version: 1.2203.1

Almost pointlessBarely works, won’t show content most of the time. I only use it for notifications so I know when to login to brightspace..Version: 1.2003.2388

I guess worstDeadlines showing in this app are not CORRECT ! I missed my 15% assignment because of this app. I don’t trust this app.Version: 1.17.9

Login issuesOverall the layout of the app is nice but ever since my school switched to this instead of blackboard I’m constantly getting logged out of brightspace on my phone. I have to sign in multiple times a day because the app keeps logging me out and I have no idea why, I thought maybe it’s cause of my browser on my computer that I’m logged into but that wasn’t the issue either. It would be nice to see them fix this problem cause it’s very irritating and when it logs me out I don’t get notifications. Another feature they should add is showing you the running total of your grades from all your classes like blackboard does. I want to be able to see my grade progress for my classes on one page instead of having to individually go into them..Version: 1.2212.1

Won’t workAsks me to select my learning provider. It then takes me to their website where it asks me to log in, after that nothing happens with the app. I’m just left on the desktop site. So why do I need the app???.Version: 1.2208.7

Not ConvenientIt doesn’t allow you to access everything from the app and takes you to the website anyways. Some information doesn’t load on the app but loads on the website via computer. Additionally, the various bugs and glitches can prevent you from answering discussion posts on your phone (it doesn’t let you type anything) which could be a huge issue for a lot of people..Version: 1.2303.0

Works fine when it doesn’t sign you out 12 times a daySigns you out constantly and now won’t update to any new announcements for week now.Version: 1.2303.0

Pointless, except for obtaining notificationsLet me just start off by saying that this application does one thing well, and that is to deliver notifications about grades and assignments posted: however, everything else is crappy. For one thing, you have to use Safari if you want to see the entire course content. You’re barely getting any course content via The application. If I wanted to use Safari, I would go on safari and not use an app which is more convenient. Also, this application doesn’t allow the dictation feature to work on the discussion boards. I find it extremely irksome that I have to type my discussion posts. I should be able to dictate things, we’re in the 21st-century, after all… Not being able to download assignment files, not seeing the weeks readings in their entirety also makes this app not really be worth much, which is why I gave it two stars. Canvas is much better.Version: 1.2105.0

Never loads lecturesAlmost always says “sorry something went wrong. we couldnt fetch the latest information” so i can never access my lectures on my phone. ive deleted the app and reinstalled it and logged in several times but still has the same issue. ive also updated it every time for the latest version bur still has the same issue. it also never loads the latest notifications and says the above message again. app has a lot of bugs so isnt worth it for now but it does have a lot of potential.Version: 1.2009.2966

Constantly not workingAt first I thought this was an amazing idea but I unfortunately it will not work! Showing an oven for days and days… then nothing loads… and now I’m having something come up saying or couldn’t load? I’m so gutted because I desperately wanted this app to work.Version: 1.2203.1

Glitches so oftenYeah sure the app is nice, but it constantly will sign you out, be unable to show pages etc..Version: 1.2303.0

Poor delivery - downgrade from KF PracticeWas 'upgraded' to this after Kaplan relaunched their study materials. Video tutorials and interactive slides do not load correctly, and any PDF documents will only display page 1. It's good idea, but in the current state is not fit for purpose. The original KF Practice app (while flawed) was much better for ad hoc question practice and supplementary revision support..Version: 1.13.1

RubbishI’ve logged in multiple times on various occasions and have updated the app to it’s newest version. I’m still getting “Oops something went wrong” or “awkward we cannot fetch your latest information”. Would really like to use this app for its full potential but unfortunately I’m unable to..Version: 1.2005.2645

Overall it’s great, apart from display issuesIt’s great for doing Knowledge Checks, lessons etc. on the go but the screen doesn’t fit the window (too large) and although you can zoom out, it still won’t snap to the window size and resets to default (way too large) every time you select a drop down menu or progress to the next question. Functionally, it’s a great app though!.Version: 1.16.0

Always logs me offNearly every time I open the app I have to resign in and it’s super annoying ?.Version: 1.14.0

Inconvenient and Unhelpful for studentsI use Pulse as a university student and I have several issues with this app: - the course colour coding is inconsistent with the website version of brightspace. If I changed a course colour on the website it doesn’t change on Pulse, which makes it confusing for someone who relies on colour coding for organizing (especially since 3 of the 6 courses I have are all light beige). - most of the course tabs are not listed. You lose 90% of the functionality of brightspace through this app, as you can’t access the Content tab, the Tools tab, or anything other than the modules and your grades through the app (which is inefficient for iPad users). - the app gets clogged with previous courses. I have summer courses and online modules that were never officially closed that stay in my course list permanently on the app, but I am able to filter by term on the website. - when launching a course page, you aren’t able to download any PDF links as a file to your device. You have to open your own browser in order to download any PDFs available via website. This could be a great and effective tool for students, especially since brightspace itself is relatively easy to use. But Pulse attempts to oversimplify what brightspace does well, and it results in an app that is more annoying to use than anything else..Version: 1.2209.2

Lacks Messaging Feature, D2L is Better via BrowserThe D2L app is very bad, the website is also not so great but the app sufferers from a variety of problems. App frequently logs users out and does not retain the institution information, so you need to search for your institution and re-login very frequently. The app is completely missing the ‘messaging’ feature, which many instructors use to communicate instructions and deadlines. Viewing content in the app is sometimes difficult because links, files, and videos live within a web frame and occasionally don’t load at all or easily lose place within the content structure. Finally, navigating course content hierarchies is cumbersome and at times obscure in the app (also a weakness of D2L generally, that the nested hierarchies can become difficult to navigate and easy to miss sections or lose place when navigating). It would be much nicer to use if they adopted a stack exchange, Wikipedia or Reddit style structure that was more flexible and viewable at a glance from a variety of levels, as D2L exists today the hierarchy is often convoluted and difficult to navigate..Version: 1.2303.0

Good in theory...It would be good if it worked. I got it to work once or twice and it was great. However, in total, I haven’t just used it once or twice; I’ve used it many more times and I’ve consistently had the “A Little Hiccup... The Internet is being fussy right now. Let’s try again?” error message pop up and despite refreshing and reconnecting to my network (even going to cellular data instead of Wi-Fi) I keep getting that message. Maybe it’s just my school’s security or something... but then this app should verify be able to bypass that security via a sign-in or other means. In conclusion, if the app worked, it would be great since I wouldn’t have to go to my school’s website page every time and sign in. But it doesn’t work. Don’t get me wrong I was hoping it would work—work like everyone else’s reviews, it seems—but alas. No such luck. My experience: 1/5. Because that’s about how many times it seems to work. UPDATE: Even after updating, this “hiccup”/“fetch” problem still persists..Version: 1.2004.2494

Recent updates make the app nearly uselessPlease, PLEASE allow us to open links in browser. This was a very helpful feature as it allowed me to save documents from my classes on my phone. This semester I have not been able to access files outside of the pulse app. It really does cripple the practical use of the app and I think it was a mistake to remove this ability. I loved this app and it was extremely helpful for me to stay organized and get things done on my phone when in a rush. Now, I just don’t bother with it. There isn’t much of a point. Additionally, I have had to reconnect my school account three times in two weeks. The recent changes are counterintuitive for an app that is intended to make things easier and more efficient for students using mobile. You’ve taken the core benefits away from the program and I am so hoping that you guys can fix this. Thanks for the hard work..Version: 1.2209.2

Can’t use the knowledge checks or test yourselfUsing my iPhone 8 whenever I try to launch a knowledge check or test yourself screen it says it’s the first time using. I open the page and close the page as instructed but the process just starts again. How do you get passed this screen and open the test?.Version: 1.2006.2744

HelpThe app crashes immediately when opened on my phone. How do you fix it?.Version: 1.2303.0

Only good when it worksThis app is starting to get on my nerves. either it gives me notifications which don’t show up when i load the app or it signs me out completely. it’s entirely faster to log on to brightspace using google to find my school work than on this app..Version: 1.2303.0

Stopped working completelySince the new update 4 days ago, I can no longer sign in. I have tried everything. I see many others are saying the same thing. It’s unfortunate, I used to rely on this app so much for my university information..Version: 1.2209.2

Refuses to log inI keep getting an error message saying ‘oops something went wrong’ and takes me back to the start. I know my credentials are correct, and the app logged in fine on my old Samsung phone but for some reason refuses to log in on my new apple phone. As a final year student this is really frustrating, and stress that I really don’t need on top of everything..Version: 1.1911.1921

Notifications icon issuesBright space is convenient for completing class work, but an ongoing issue (>1 year anyways) is that the notifications icon in the bottom menu tray does not signal when a new notification is available. You have to manually access it and look for new notifications published to your account. Further, once you find a category containing a red dot (indicating a new notification), there are times where the notification will never clear. Highly inconvenient for students trying to keep tabs on their coursework, and I wish the app developers would fix this rather simple and annoying issue..Version: 1.2007.2769

Great app and definitely can do betterI love the calendar section, it helps you keep track. But the course section could use an option to hide the subject that the students don’t want to see... Another thing I would recommend is the compatibility of the course content with other apps like word or excel or printing etc.. it would really help..Version: 1.17.4

Poor use for iPadsI haven’t used the app on a mobile so can’t comment, but find the iPad quality poor. For the majority of the app you can only use it portrait style which isn’t useful for most iPad cases/stands. Also it doesn’t fit the screen in portrait view. Feels like a poor quality app for the content that it provides. Saying that, I haven’t had any actual problems with the app; the content is always available and accurate..Version: 1.1902.1180

The app never works for meEvery time I try to check announcements or an assignment on my phone I get “something went wrong.” I’ve tried restarting my phone, deleting and reinstalling and it will work for a few minutes then it will crash again..Version: 1.2211.1

Not always accessibleSome resources are not shown on the app but are available via the web page.Version: 1.2103.3216

The developers should really pay attentionThey should pay attention to the recent bad ratings. The app for iOS users is a complete hassle and it’s unfortunate because before the update it was an useful app. What are they waiting for to fix this update? Or at least let us know that they are working on it?.Version: 1.2209.2

Just use the web browserApp has very limited functionality, really the only use i can see for it is it gives you notifications about assignments. But you cannot view those assignments in the app. Essentially you have access to content and grades, Albiet if those grades are blank or greyed out on the website then it will not even show that it exists when using the app. My school also makes us use Microsoft Authenticator, so if you ever do try and use the web browser through the app it will not update automatically after you have verified it was you logging in to the apps web based browser..Version: 1.2302.0

Constant issuesThis app was good up until recently. I keep getting a 4991 error "Awkward. We weren't able to fetch the latest information". This issue was briefly resolved after the new update for about a week but has now gone back to its faulty ways..Version: 1.2209.2

PoooIt is crap It sucks Its a but.Version: 1.2010.3071

PoorCannot use to print work off which means you still have to log in on the laptop to download and print..Version: 1.2009.2983

No iPad app versionIt would be great if this is available in iPad also. Thanks.Version: 1.14.0

Calendar IssuesThe calendar would be the most useful part of the app, but unfortunately, it is constantly loading a bunch of random stuff that isn’t relevant to the courses I’m taking. It seems to be adding tasks from prior semesters for the courses. I have to tap around to get them to go away and for appropriate filtering (I guess) to be applied. Also, for those of us who use dark mode, the checkmarks next to the calendar tasks are indistinguishable between complete and incomplete. I went to switch to light mode for the app since the dark mode wasn’t really helpful and found that I can’t. I have to change the mode for my entire phone to change the app display mode. Lame..Version: 1.2301.0

Extremely slowThe app is extremely slow at loading up pages and documents. Takes about 5 mins to open up a subject page on extremely fast WiFi. Would not recommend using the app and stick to the website.Version: 1.1904.1314

WhyWhy didnt we just use google classroom which is an app that everyone already knows how to use? + it doesn’t even work on my sister iPad..? Now how will she do her online classes..Version: 1.2009.2983

Usability Bugs/ IssuesI am a current TAFE Qld student using the app on my iPhone XR, unfortunately ‘content learning’ menus only navigate to the first page of reading material. I’m yet to find a way to continue the next page… I’ve tried to click/ swipe/ arrow/ scroll and nothing happens. The app requires further application testing for functionality, usability and consistency..Version: 1.2304.0

IssuesCan’t open the content that I click on and when I get to the log in page. It won’t allow me to sign in.Version: 1.2304.0

Horrible AppEvery once in a while I need to delete and reinstall the app because it just won’t work. I’ll get notifications but can’t open them in app. I cant access any of my courses and it randomly signs me out every couple of days!!.Version: 1.2303.0

Wish to put ZERO STARSThis does not work at all no matter how many times I log in or my university giving me permission to use it, it always keeps saying ‘something went wrong please log in again’ How ami suppose to do my work!!!!!?!?!.Version: 1.2002.2291

CrashesLikes to crash every time I click on the icon. So it’s essentially unusable.Version: 1.2211.1

Logs outUsed to be great, really appreciated being able to check in with my grades and assignments on the go. It’s just that now it logs me out every single time I exit the app. Before I used to stay logged in but not anymore which is highly annoying. It takes over a minute to log in and when I’m just trying to check things quickly this makes no sense as it would take the same time to boot up and log in on my PC as it would to try and log in on this app (even less time on the PC if it’s already booted up). Please fix it or make it an option to stay logged in..Version: 1.2302.0

App doesn’t work with Supply Chain CanadaLogs me into portal and nothing happens.Version: 1.2002.2291

Whatever update was done needs to be undonePulse was working amazingly since I’ve started school. I’ve recently noticed that I am unable to share send my class lectures to notability as I previously could and i thought it was just me until I asked several of my classmates who use the app. Whatever update that was done to remove that option needs to be undone. And then, today, I had a quiz to take through lockdown browser. I pulled up the class d2l through pulse and went through the normal path of getting to the quiz until it was time to “start quiz” through lockdown browser. For some reason or another , pulse would not initiate the opening of the lockdown browser. I spent so much of my quiz time removing/reinstalling lockdown browser only to end up being super frustrated and frazzled. I had to take my quiz using a classmate’s laptop. Once I got home, I took the time to try to figure out why lockdown would not open. I tried going through safari and it worked perfectly - which leads me to wholeheartedly believe that it’s something going on with the pulse app. PLEASE fix this issue, i loved the ease of being able to handle everything on the app without having to constantly log back into d2l/lms.Version: 1.2208.5

Not UsefulThe past two years of college I’ve used blackboard and even canvas. However, this course management system is by far my least favorite. The app will not let you export/transfer any files to another app. Instead you have to just go straight to the brightspace browser on your mobile device if you want to export (and that’s IF you can, depending on the file type). It then takes a long process just to move it to your desired notes app, only for it to look discombobulated. It’s very frustrating knowing how easily it was to export files (to notability, good notes, etc.) on other mobile course applications. Therefere, this app is useless to me personally. As someone who learns best by having professor’s notes in front of them on an iPad, I pray to God y’all can fix this issue..Version: 1.2208.8

Doesn’t check off completed assignmentsThis is a really great app. It’s super convenient and keeps everything really organized. My only concern that’s kind of a big concern is that it doesn’t check off completed assignments. Which makes me think twice about things I’ve already completed. So I have to keep logging back on my laptop and confirming that I did complete the assignment but it still doesn’t reflect that on the app. So this takes away the convenience component when the info on it needs to be double checked from a different and actually accurate source. It’s kind of a big deal. It could really throw somebody off as the reminders of it being due still show up and even say overdo on assignments that have already been sent in and even graded. I really hope that they fix this. It’s extremely annoying! I’m on an iPhone..Version: 1.2209.2

GlitchesI’m a student at American military university and for the last two months I’ve been having endless problems with this app. It has continuously had me insert my school login Information. Ontop of that, idk how many times I’ve had to delete the app and reinstall it because that is the only fix for when it won’t load any of my class information and just says “something went wrong awkward. We weren’t able to fetch the latest Information (1)”. It’s starting to get old. Edit 27 oct: hello developers? Anybody home to see all the bug issues in the reviews? (Knock knock) hello?! Edit 7 nov: another delete and reinstall due to same issue I’ve been having for months. Still no fix Edit 23 December: still being logged out constantly Edit 25 January: still being logged out often.Version: 1.2301.0

Basic features still missing!I can’t imagine that basic feature is missing. how come I am not getting notified when the instructor upload a new documents ???.Version: 1.2002.2291

Needs better featuresI downloaded this app so I wouldn’t have to use the website on my phone because the website doesn’t fit well on my phone screen and is very confusing, so I figured the app would be better, especially since I’ll be using it for my calculus because of Corona. Turns out the app isn’t easier to use as it is even harder to find things than the website, and any time you want to access the class home page or even just view an assignment in greater detail it simply brings you to the website. I don’t recommend downloading this until they have set it up PROPERLY..Version: 1.2004.2494

BadWebsite is much better.Version: 1.2009.2983

Can’t even loginI can’t login anymore because when i click login, it automatically takes me to safari. But logging in on safari doesn’t not allow me to log in on the app.Version: 1.2208.8

App doesn’t workThe app is broken once I’ve logged in it says ‘Something went wrong’ so the app is completely unusable for me..Version: 1.2204.6

Broken and DisorganizedThis app’s a mess. The format is weird and doesn’t seem organized or neat. There’s also many occasions where I can’t open documents even though I’m either connected to the Internet or have downloaded the file. It’s really annoying..Version: 1.2302.0

Terrible iPad viewingI think the iPhone version of this app is great, but the point of the app is to access classes and assignments on a mobile device, however the best device I have found to go paperless, use my ebooks, access class information is the iPad. With the amazing updates to the the iPad and the duel screen functionality, the only aspect of my class that has not coughs up to this tech is the pulse app. There is no iPad version . This is how I will be accessing classes and this view is bad to say the least. Screen is not screen sized and buttons and font are extremely large and pixilated, and the keyboard functionality doesn’t work in the assignments/ discussions. The phone app works great but need iPad version to reasonable take class and use split screen mode to see txt book and class work or class and take notes. The whole reason I got iPad to use for college. This app is not suited to use on iPad and we can not use phones in class!.Version: 1.1910.1745

Very unpolishedNo audio in videos. Videos marked as completed when closing the video even if you are only 5 seconds into it..Version: 1.2101.3149

Was working fine until last updateEvery time I try to open the app it says “Awkward. We weren’t able to fetch the latest information”. It hasn’t worked in 24 hours..Version: 1.2208.7

Very HandyGreat app for on the go reading of course content has made studying a lot easier. The app is easy to use, nice looking & improving all the time. A few things need improving though: -Doesn’t retain your spot from last opening making you go into the course & search in and out of content -Needs a ‘next’ button like desktop to go through content -Needs a ‘tick’ or ‘read’ function since you need to go in and out of each content category -Compatibility of images & activities to mobile needs adjusting -IPad/Tablet version would be good so reading was easier than phone size -Notifications don’t appear to work?.Version: 1.17.6

Not an iPad appThis is an iPhone only app. On an iPad it displays an iPhone sized screen, which is useless for elearning..Version: 1.1906.1444

BrokenThis app does not work.Version: 1.2303.0


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