Ventra App Support

Ventra App User Reviews

What do you think about Ventra app? Ask the appsupports.co community a question about Ventra!

Ventra Pros

✓ Shockingly UsefulCame to Chicago for two days, and haven’t dealt with CTA in probably a decade. Downloaded the app, was prepared for some bureaucratic nightmare hellscape, but all we needed was a one-day CTA pass and it was so easy to get it and then use it. I quite enjoy the “Help plan a trip” feature, as I’m not from Chicago and need lots of help being Timmy the Touristo. I didn’t get lost, and given enough time and battery life, I think I could get around thanks to this system. Thank you..BluedepthVersion: 2.2.6

✓ 3 day bus/“L” passThis app made taking public transportation so easy and cost effective. We bought a 3 day pass for $15 (it’s good for 72 hours from first ride, so we actually used it over 4 different days). It worked on all city buses and elevated trains (blue line to O’Hare). After purchasing your pass, simply add to your Wallet. Then, click on the card to “pay” until you see the “hold near reader” icon. I will definitely use this again when visiting Chicago.Scottd410Version: 2.2.4

Ventra Cons

✗ Horrible customer service and will take your moneyJust recently got back on the Ventra app and purchased a ticket for a one day cta. The payment did go through but for someone reason something glitched on their end and my payment was stuck in pending yet reflected that my purchase was made. The money was taken from my account. I had no ticket and customer service couldn’t do anything for me. I asked to speak to a manager and I’m sure we all know they were busy. Then I was gonna go down to the office and guess what else l, they aren’t open supposedly because of Covid. How convenient right?? Definitely not a fan of the app basically can take your money and you get no ticket, no help, no refund, nothing. The most you get is a sorry. I feel bad for their customer service reps but I also don’t understand how they can get paid and not be able to help? This is the world we live in. Thanks.Cel147Version: 2.2.0

✗ UnreliableThis app is so unreliable! It has days were the server is unable connect and you cannot purchase tickets from the app. Which is super inconvenient. By the time you can get a hold of a customer service representative your train ride is over! I would recommend purchasing tickets days in advance or carry cash in case the app is down. I’ve experienced the aforementioned several times with no cash and it’s annoying to continuously have to explain to conductors that app is down. & they’re response is to restart your phone. Please do better..Nae__0609Version: 2.2.5

Is Ventra legit?

⚠ No. Ventra does not seem legit based on our analysis. This conclusion was arrived at by running over 2,032 Ventra user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Ventra is 32.2/100.

Is Ventra safe?

⚠ No. Ventra not seem very safe to us. This is based on our NLP analysis of over 2,032 user reviews sourced from the IOS appstore and the appstore cumulative rating of 1.6/5. AppSupports Safety Score for Ventra is 32.7/100.

Should I download Ventra?

⚠ We are not sure!