- 32.2LEGITIMACY SCORE
- 32.7SAFETY SCORE
- 4+CONTENT RATING
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Ventra App Complaints & User Negative Comments 2024
Ventra app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ventra? Can you share your negative thoughts about ventra?
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Ventra for Negative User Reviews
✓ This app is still broken and no one wants to fix it.Once again, Ventra has a new issue that needs to be fixed. I haven't been able to reload my Ventra card via the app for the last two days despite updating the app in between tries yesterday. What makes it worse is every time I tried to load it, my cards were charged without a single cent being loaded onto my card. What makes it even worse is the app is NECESSARY to have because there is no alternative for loading your Ventra card outside of a station or store. This app needs a major overhaul before I rate it anything over one star, and I don't even want to give it that. FIX THE APP!.Version: 2.2.8
✓ So much worse than it used to beI don’t understand why Ventra created an app from the ground up rather than using the old app as a model. This new app is impossible to use. The bus times are no longer accurate, trying to establish a favorite stop is virtually impossible, and needing to go to a train stop just to reload my card. For someone that uses the bus, this is EXTREMELY inconvenient. So I have to walk 10 blocks to the train station and 7 blocks back just to use a bus that is only 3 blocks away? I wanna be patient and supportive but it appears as though the designers of the app are in over their heads, never use public transportation, and never used the the old app outside of sitting in an office so have no “real world” understanding on how people use the app..Version: 2.1.1
✓ Great when it works…Helpful when the app works and the tracking is actually accurate. I appreciate being able to reload my fare via Apple Pay. That said, the “Favorites” seem to be reset anytime there’s an update or something…they never stay for longer than a few weeks. There’s also seems to be connectivity issues where the app can’t reach the server (even tho I have service and/or Wi-Fi). Decent app for a public organization but plenty of room for improvement.Version: 2.2.5
✓ Impossible to buy Metra ticketApp keeps hanging, making it impossible to buy a ticket. Glad I wasn’t in a rush to buy it!.Version: 1.3.4890
✓ It technically works, I guessMy favorite thing about this app - aside from it showing me the times of busses that don’t exist - is that I will mark a particular stop as a favorite, then at some point that stop that I bookmarked will no longer show any date (it’s essentially a dead link), so then I have to find the stop again and re-add it to my favorites. However, because the old stop “no longer exists,” I can’t remove it. I have 14 stops in my favorites tab. I want about 3 of them, but I can’t remove stops after they’ve been glitched into not existing. The UI on this app is a disgrace….Version: 2.2.4
✓ Can’t register without a US addressNot very useful for tourists?.Version: 1.3.5032
✓ UnreliableThis app is so unreliable! It has days were the server is unable connect and you cannot purchase tickets from the app. Which is super inconvenient. By the time you can get a hold of a customer service representative your train ride is over! I would recommend purchasing tickets days in advance or carry cash in case the app is down. I’ve experienced the aforementioned several times with no cash and it’s annoying to continuously have to explain to conductors that app is down. & they’re response is to restart your phone. Please do better..Version: 2.2.5
✓ U.S. billing addresses onlyDisappointed that only U.S. residents can create accounts and only credit cards with U.S. billing addresses can be used for payment in this version. Would definitely use when visiting Chicago if/when this changes..Version: 1.3.1
✓ Crappy app for international travellersCan't buy tickets through app because I don't have a US address. This is stupid in this day and age! I travel to Chicago frequently and can't buy through the app but can easily do this with New York and New Jersey apps. It's time for Chicago to join the modern age..Version: 1.3.1
✓ UnacceptableIt’s unacceptable that you can’t use the app if there’s an update. So if I’m in a rush and can’t use it until I update, I just miss my train because I can’t get in until update is done? I have never seen that with any other app ever in the 12ish years that I’ve been using an iPhone. *update* I received this reply from the developer: “Sorry for this unavoidable inconvenience—we definitely don’t like to force an update to occur, but it has been necessary both in retiring the old app (which is no longer supported by its makers after several weeks of transition), and sometimes in updating to a new version for security and/or stability reasons. Though we, like others, do plan to keep this very rare, it’s occasionally necessary require an update sometimes in apps like this or a banking app, where you can manage money stored in an account, to ensure stability and/or account security." I did not have the old app, I had already upgraded to the new app and this still happened. I also don’t believe I have ever been forced to update to use an app. An email or notification should have proceeded this forced update so we users/customers could have updated when convenient instead of being surprised and caught off guard. This reply does not convince me to change my review..Version: 2.1.1
✓ Arrival information completely unreliableThe ventra app is incapable of accurately reflecting arrival times and accurately tracking bus/train progress. Buses often disappear with the next one in 20 minutes. This makes it completely impossible to schedule when I should leave. Using the app is no better than randomly arriving at the bus station. Would encourage the PM to prioritize this fix because really the only value prop of this app over Google maps is the ability to more accurately schedule routes..Version: 2.2.0
✓ HeadacheThis app, while very promising, is an utter failure of the developers. The proof that failing to regularly update apps leads to disaster. There have been several times over the last couple of months where I was nearly out of luck being on the metra and not being able to purchase or display a ticket because the app was crashing and attempts to reset my phone and redownload the app were seeming futile. I am currently fighting with this “updated” app to buy tickets now. Luckily I purchased a bulk order last week or I would have had a hard time getting to work today as I don’t carry cash because the app is supposed to be the one stop shop for my transit needs. This app needs a large overhaul and not just cosmetically. It’s useless if functionality isn’t working!.Version: 2.2.6
✓ No point if you’re not from the USYou need a US phone number and address to register. Which excludes pretty much all Tourists visiting the city. You don’t get this issue with Clipper, TAP or most of the other metro cards around the world. Having to unlock my device to tap in is also a pain. What’s the point of Apple, Google and other manufacturers making a secure easy payment system if the US is so far behind most other countries?.Version: 2.2.7
✓ Better than yesterday, hopefully worse than tomorrowUpdates to include the transit card in apple pay are great.... that’s about where the helpfulness of this app end. the favorite stops section is buggy showing an “no information” for some stops… this would be the fault of the CTA if it were a breakdown between ventra and CTA however a simple search of a stop outside of the favorite section yields accurate arrival times. why the discrepancy? the use of two different “favorite location” and a “favorite stops” section is.... pointless adding to the confusion of the app. eliminate the “favorite location” section..Version: 2.1.1
✓ Horrible, frustrating appI’d give it zero stars if I could. Wanted to take advantage of the daily pass rate so tried to set up my account. Won’t let me add payment, so Ventra rep had to manually add and it still wouldn’t let me purchase a ticket. Tried making purchases, but didn’t go through - however my credit card was charged each time with pending charges and thankfully reversed. Ventra said it was my credit card, but it wasn’t. All on their end. Rep wiped my account, started over and same issue persisted. Was supposed to escalate my issue and guess what, I never heard back. Absolutely ridiculous that this can’t be fixed and function properly..Version: 2.2.4
✓ Not Reliable for Arrival Times, etcThe CTA webpage has reliable arrival times but this app doesn’t. Some stations (I’m looking at you Sheridan Red) don’t show live arrival times at all on the app. Favorite bus stop moved or doesn’t show arrival times anymore? Good luck deleting it without uninstalling/reinstalling the app. Want to split payments with transit benefit account and credits already on your account? Too bad, it doesn’t work (it does work with transit benefit money and card payment). Interface is okay but arrival times and other features need fixes/improvements..Version: 2.2.0
✓ IrritatedI don’t know who else is going through the same problem I’m going through, but I just got a new iPhone 13 Pro Max couple days ago coming from a iPhone 8 Plus, did what I had to with everything and soon I get to the wallet and start adding my cards and stuff in there and I get to my Ventra card, I get to a turnstile and try by tap on like 15 times and it act like it couldn’t ready the card on my phone, I had to be tapped on countless times from the people In the kiosks or they let me through the handicap gate and it feels like I wasted money on getting a 30 day pass I can’t use if I hogwash of a app don’t let me tap on.Version: 2.2.4
✓ Can't use card after connecting to Apple Pay...This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!.Version: 2.2.0
✓ UnclearPurchasing the tickets was confusing because when I bought the cta day pass it was not clearly stated what the difference is between cta and the pace buses. I was charged an additional $2 because I didn’t understand that pace buses were different for some reason. Purchasing a pace pass was nonsensical because I was only in the city for 2 days and you can only buy pace passes for 30 days at a time. At one point there was a huge delay with the buses but I was not notified through the app. Other cities seem to have these kinds of features figured out. It makes me hesitant to use this city’s public transportation again..Version: 2.2.0
✓ Bad Design and Unreliable InformationIn my “favorites,” on my Home Screen, I have two Metra routes, the inbound and outbound for my daily commute. The visual design fails to make it clear which one is which. It should be as simple as: Rogers Park >>> Chicago OTC (and the inverse Chicago OTC >>> Roger Park). I have also found that the schedule sometimes lies. A delayed train will sometimes list as “departed.” Perhaps, if the delay is long enough to overlap with the next train, they think they can save face by pretending the earlier one didn’t exist. I just can’t help thinking how genuinely valuable this app could be, which only makes me more disappointed with how bad it is..Version: 2.2.0
✓ Three usability issues with password reset1. On iPhone XS (ie not the smallest mobile breakpoint), the security question about street cuts off at the end instead of wrapping, so users must guess which street is referenced 2. Email with temporary password doesn’t highlight or make the pw a larger font. If it’s hard for digital natives to copy out of the email in order to paste into the app, it’s hard for everyone. 3. Creating a new password requires duplicated entry into two fields. That’s normal but the error that displays when special characters are missing is that the pw don’t match..Version: 2.2.7
✓ No helpCustomer service will not help you if you email them. They will give you a number even though the phone service is automated and in a loop. They said online to email them because phone service was down and I did that again. I have mention that my phone for some reason don't accept their calls and it end up being missed and I had to use the email but no they keep telling me that they cannot help me and keep giving me same numbers to call. I wish I can give 1 star. Simple just switch my expired balance to new card like they was suppose to do. Its been months dealing with them because their too slow to respond and not doing their jobs. Keep sending automated emails. Im sick of it. There should be a in app or online for customers to do this themselves since ventra can’t and won’t keep up and do what they suppose to. I never got a new card once older one expired I had to buy a new one and getting run around about switching funds to new card. 😤😡😑👎 CTA ventra is a waste of time. Wish I could complain to department thats in charge of this..Version: 2.2.4
✓ Logged me out of guest account mid train rideThis dumb app logged me out mid train ride in the city and caused me to miss my stop. I had a guest account and was automatically logged in before I got on the train ride. I didn’t have a password because it was a guest account and I didn’t realize I had been logged out until the conductor was at my neck yelling at me for my ticket. I went to retrieve my weekend pass and all of a sudden it told me to buy a new ticket and logged me out of my guest account. I went to find my password but realized I never created one. The conductor waited on me for about 10 minutes to create a whole new password and reset my app and log back into my guest account, and didn’t let me off the train so I missed my stop. THIS APP IS GARBAGE DO NOT USE..Version: 2.2.4
✓ Poor customer service and supportWhy digitize the public transport system if you’re going to have terrible customer service. Because of my digital bus card not working I’ve been spending money from my debit card which I should not have to do when this ventra card is supposed to link to a benefit card. It’s so frustrating to deal with looping. The digital version of the card has all of a sudden stopped registering at train stops or on busses… it’s definitely from an update just not sure what?! Tried to download again and still same issue… back to the hard copy of the card!.Version: 2.2.5
✓ Impossible to useIf I could give no stars I would. Can’t register my card as the app keeps hanging. It can’t even find where I am. It keeps crashing citing that it can’t connect to the server. I visiting Chicago and surely your transport system can do better?.Version: 2.2.6
✓ 0/5 just terribleThis app is so trash it charged me an hour after i tried paying and it had initially said payment failed. Ended up paying once on the app and once in person. Wish i could give 0/5.Version: 2.2.0
✓ No simultaneous Watch & Phone?!This app has generally worked well ONLY failing about 1/10 tries on the bus. Tried to add to Apple Watch today for a workout and it says once I add to Watch i automatically remove from phone?! I use apple wallet for lots of things (store loyalty cards, airline passes, in addition to credit and debit cards) and have never heard such a thing! Started to read the comments and Nie I’m hoping I can get it back on my phone later without losing the initial card as others have experienced. Ugh, please fix.Version: 2.1.2
✓ Developers need to hear out Users 😒Horrible customer service and bugs for this app never get fixed . If commuters didn’t have to use it to travel and need it for the convenience it serves this would’ve been a washed app . Still many upset users . This app will sign you in and out as it pleases . Has crazy freezes and then again customer service is slower than dying from obesity. It’s millions using this why are we being told to email it need to be a number always available with agents . The CTA and metra are always making profits round the clock so why should are our questions /problems not always resolved in a timely fashion.Version: 2.2.8
✓ App won’t accept any payment methodOccasionally the app won’t let me purchase fare or passes. It will say every card I have is declined even though they all have money on them. And it also takes the money out of my account despite claiming the card is declined. And STILL DOESNT GIVE ME THE PASS. Monthly passes cost $105. This last time it charge me for two monthly passes after saying it was declined and never gave me the passes. It hasn’t let me load fare in a week now so i keep having to walk all the way to the nearest station to just load money… That on top of my money floating around in no man’s land...Version: 2.2.0
✓ Bad communicationI normally wouldn’t write a review like this but just had an awful experience. We just wanted to go across town before our flight in the evening after checking out of our hotel. Instead we have to wait at the airport for 5 hours more than needed because bus service was canceled and we had to stand at a stop for almost an hour before we gave up. Poor communication of service and actual bus times. I’m used to taking public transit across the USA and this is the worst experience I’ve ever had with traveling..Version: 2.2.0
✓ TerribleThis app has never been great, but the updates are making it even worse. I can’t even get into the app now because it says there’s an update but it won’t let me update it. Last time I was on the app I hadn’t used my card in a while and they closed my account. I was able to use my card a couple of times after but it was hit or miss. I had money on my card and when I scanned to get on the bus it kept saying insufficient fare. So not only is the app terrible and not working, but apparently now I need a whole new card and account and I’m out $10 from the money still in the closed account..Version: 2.1.0
✓ I would rate it 0 stars if I couldI wished this app was design much better when I first got the app it allowed me to put $15 on a new card because I couldn’t get a physical due to the blue line being closed for reconstruction and when I tried to re-add money onto the app it kept glitching so now I can $1.50 on a card that I can’t use and I went to the green line to try and tap so I can add money that way but it was also saying error which means that the card doesn’t even exist anymore I want my $1.50 back I can buy some chips from 7-11 with that!!!!.Version: 2.2.7
✓ Better than nothing, I guessUnfortunately this app is the only way to add a Ventra card to your Apple Wallet. And that’s about all it’s good for. Can you purchase a new Ventra card in the app? Nooooo. Can you transfer a balance from one physical card to another? No, that would be too convenient. Are there broken links in the help section? Absolutely. Additionally, many of the buttons are so close to the edge of the screen that they don’t respond on the first few taps, or are obscured by other iOS components..Version: 2.2.0
✓ Tickets get lost10-ride tickets expire or are not found. This has happened twice. Most recently today. I have a 10-tide purchased a month ago that should have 6 rides to use the app updated overnight and my tickets are gone. The link “what happened to my tickets” states the tickets should upload immediately or after a few minutes. I’m 20 minutes into my commute and they still haven’t refreshed. Last time tickets disappeared the app had a server error. When it came back online two tickets were used. Customer support is worthless and they do not provide refunds!.Version: 2.2.4
✓ App failed to load a 3-day CTA pass and Ventra refuses to refund.Downloaded the VENTRA app and should have noticed the 2 stars that the app had. Great concept if it worked. Poor execution as they charged me for the CTA pass but didn’t load it onto the Ventra account. The pass is shown in the app as “In Queue” and has remained in this state for almost a week! I was forced to purchase a paper CTA pass to travel during my stay in Chicago. Called Ventra Customer Service twice and was looped into the endless phone loop. Finally got a person to answer the phone and was told they will NOT refund the pass fare and would only transfer it to a physical Ventra card. I explained that I did not live in Chicago and would have no need for a Ventra Card. She told me that they WILL NOT issue refunds to NON-ILLINOIS residents. What?! When I told her that the CTA agent told me to purchase and paper pass and ask for a refund from Ventra, she replied “Don’t ever listen to a CTA agent.” She refused to escalate the call and basically did nothing to help even though the problem was with the Ventra App. Beware..Version: 2.2.4
✓ Works almost as often as the Ventra cardIf you've ever used Ventra to get around Chicago you'll know exactly what I mean when I say this app is the perfect companion to the Ventra card..Version: 1.1.1
✓ Payment Issues and consistencyApp is outdated, needs a refresh and overall is in dire need of a do over. I’ve been using the same payment option for months and out of know where it’s telling me I have to use an alternative payment option. Clearly my card is not expired and has something to do with this buggy app. It was frustrating because I had to get cash near a store to hop on the bus. I commend others for dealing with this buggy inconsistent app. Seriously It would be a miracle if this app ever gets a rework. Wishing you all godspeed.Version: 2.2.6
✓ Got more unexpected twists then a movie.Okay I am a regular consumer of the bus and train. I commute every day. And this app is almost ALWAYS ,like 99%, wrong about the arrival times. I can not trust it for anything. The time is always off. I will miss my bud or wait for 20 extra min. It is just a hot mess. Not to mention I had a card on my account. It logged me out after an update. I was unable to recover my card or account because every time I sent the reset password info out to my email it never arrived. For all the money that moves threw your company I would figure a app wouldn’t be a issue..Version: 2.2.4
✓ As bad as the CTA itselfThe CTA can’t run their buses or trains, why would I have thought their app would work. Actually, I’ve been using the app for years & it’s super inconsistent on when it decides to accept my credit card for reloading. Then it will randomly reset & lose all of my saved lines & stops. Why, oh why did I transfer my plastic card to Apple Pay?! Doesn’t work. Plastic card is no longer functional. Customer service is useless. CTA expects me to pony up for a new card. So now they’re holding my money hostage because they’re tech doesn’t work. Awesome..Version: 2.2.4
✓ Inefficient and poorly designedSo, what follows is my original review, from 5+ years ago, and despite a redesign, little has changed. Although they did add the ability to favorite some purchases, it doesn’t apply to everything, so I’m still stuck with going through the same process of purchasing a Metra ticket. Also, Metra recently released a tracker site so you can see where your train is, and if it is late. Why isn’t this part of the app now? Removing a star as things aren’t improving Two stars, and only because it does work to purchase and display tickets so is better than paper. But getting there is slow and painful. Too many taps to activate a purchased ticket after launch. Purchasing a Metra ticket requires selecting the line, beginning and ending stations, ticket type and method of payment EVERY TIME. No option to save these choices as a 'favorite' to speed up purchase. Sliding menu interface is clunky and intrusive, why not just use a simple drop down menu like everyone else?.Version: 2.2.6
✓ I don’t usually write reviews but….This app is a mess. While it is nice to have train passes on your phone, I have had times where the app charges my account for a day pass and then when i try to use the day pass at a terminal it charges the money on my account instead of the day pass I just purchased. My advice, don’t put any money onto your account unless it is for one specific ride, instead, buy day passes and pay for it directly via your credit card or Apple Pay… or honestly, just use a physical ticket, it works better anyways.Version: 2.2.0
✓ BrokenThis app is completely useless now. Chicago is too big of a city for this to be a problem and someone needs to revamp the entire app. Can’t load money onto your card through the app. Payment fails every time no matter what. Use Apple Pay? Fail. Use debit card? Fail. Uninstall and reinstall app? Fail. Autoreload? Fail. Remove card and try to put it back on? Wont even connect my card again. Something so prevalent in a lot of peoples LITERAL everyday life shouldn’t be this bad. I need to get to work and back home and I can’t even load money on my card. It take a few minutes to do it from the website but save yourself the headache and use the website until you see people making better recent reviews for this app..Version: 2.2.5
✓ PII Nightmare!Can someone please explain why do I need to enter things like last name, address, phone number etc to essentially buy a digital Ventra card? Do you guys know what a PII hack is? If you don’t, I assure you, you’re going to in a matter of months. Apart from the fact that I do not know why you need all that personal information, there is also no way I’m trusting your systems to secure it. You should only ask for first name (at best) and then let me pay with Apple Pay. Done! Oh and maybe an email address so that you can bombard me with Marketing material (I guess)....Version: 2.1.0
✓ Awful app, doesn’t work and deceitfulThis app works maybe 50% of the time. For something as critical as a commuting tool, that percentage is abysmal. You bring it up and the app just doesn’t load. Or you try to buy a ticket and the app hangs. Also, the layout of this app is made to dupe you out of money. One example is that you can’t re-buy a day pass, which is a discount to a single way ticket. You have to navigate through a very deep set of screens to buy another day pass, rather than a single tap, which is how a single ride ticket works. Another example is that it defaults you to your credit card, even when you have a transit benefit. I’ve had multiple instances where I used the default payment of a credit card when I NEVER want to use that. You can’t change a setting to make this happen, though. Questionable scruples from the creator of this app..Version: 2.2.6
✓ Awful since the beginningI have to resave my favorite stops every couple weeks, because they disappear from the app. Trackers are often inaccurate and buses and trains suddenly disappear from the trackers, only to appear again after several minutes with random arrival time. Every few weeks, the payment system is off and shows some kind of random errors, saying that they cannot process my payment, only to find out that they later on processed of the same payment multiple times. Sometimes the payment simply won’t go through, even though everything is fine with my credit card, etc. their customer service personnel is often unprofessional and careless..Version: 2.2.5
✓ Horrible customer service and will take your moneyJust recently got back on the Ventra app and purchased a ticket for a one day cta. The payment did go through but for someone reason something glitched on their end and my payment was stuck in pending yet reflected that my purchase was made. The money was taken from my account. I had no ticket and customer service couldn’t do anything for me. I asked to speak to a manager and I’m sure we all know they were busy. Then I was gonna go down to the office and guess what else l, they aren’t open supposedly because of Covid. How convenient right?? Definitely not a fan of the app basically can take your money and you get no ticket, no help, no refund, nothing. The most you get is a sorry. I feel bad for their customer service reps but I also don’t understand how they can get paid and not be able to help? This is the world we live in. Thanks.Version: 2.2.0
✓ Functional, but should be a lot betterGiven this app is used by the CTA, Metra, and Pace you would think it would be a lot better. The UI is decent, the real-time info is very handy, and is functional. However, it still is lacking some general polish. One obvious complaint is how poorly the Metra ticket “X” button is placed. Why is it all the way in the top right of the screen where the notch cut out exists on the iPhone? Every update I hope they address such an obvious issue and it isn’t. I can barley get the ticket to close unless I spam my finger multiple times there or just give up and force close the app. The app is passable, but as soon as you compare it to an app like Transit (which I pretty much use all the time in place of this, unless I need to display my Metra ticket) you realize how much better this app can and should be..Version: 2.2.6
✓ Almost missed my trainI use this app every day. It hasn’t logged me out in a year- I didn’t recently update it, I did not restart my phone - all I did was buy a Metra ticket and as I went to show my ticket to the person outside, before the tracks, it decided to log me out. Now, we all know that we have multiple log ins over the years, endless passwords and being logged out as I’m trying to catch a train is infuriating. Tried 3 different usernames and passwords only to have my phone rescue me because the info was saved elsewhere. Ventra doesn’t have a “save log in” function so it would’ve missed my train if not for my phone OS. Please fix it and if you need the name of a good programmer, I know several..Version: 2.1.2
✓ Might be the worstWhomever built this app should be fired. It’s not intuitive and not easily accessible. I have been trying to get new password for two months because all of the sudden they require a security question. This would normally be totally fine (added security is appreciated as I’d be glad to simply assign a question and change my password) - but no. They literally won’t let me in to the system online and when I call, they have an influx of calls so I request a call back that sometimes/sometimes does not come..Version: 2.2.0
✓ Unable to close ticketsIf the app actually followed guidelines and was tested on anything modern they would realize that they are using too much of the screen. The bottom bar is under the action bar on any modern iPhone without a home button. The metra ticket overflows into the clock and battery status area. Once you use a ticket it’s basically impossible to close it unless you tap the 1 pixel out of 4 million that lets you by pure luck. I appreciate modernizing everything and using an app like this for tickets but at some point the bare minimum isn’t cutting it..Version: 2.2.0
✓ Decent, could be betterI only use this app to buy tickets and show them to Metra conductors. The train times in the app are inconsistent, QoL is not great, and customer support is hard to get ahold of. I’ve never had issues using Apple Pay to get tickets but I know some people have. I recommend just going off arrival times from Metra website using their real-time station tool or looking at their downloadable PDF schedule. If I only use this app to buy/show tickets, it works great. If I try using it for something more than that, the cracks really start showing….Version: 2.2.7
✓ Must have US credit cardOmg this is America Even the vending machine requires me to enter credit card zip while I of course don't have.Version: 2.2.4
✓ Pretty useless-stars This had to be developed by a team that never used public transportation. It’s not convenient and trying to navigate quickly is impossible. I liked the past app had the drop down menus, and I could see all the stops the train was going to make so I could also decide which was express. That also allowed me to see which stop I might use if I was walking in the city. I also don’t like that it automatically gives me the metro I’m closest to at that point. That makes me have to navigate around to the stop or line I actually want to use. There’s a lot of unnecessary information presented to me that I have to process and that’s not what I need to be doing when I’m trying to not miss transportation. I don’t want to have to add favorites because I don’t always know where I’ll be. So trying to find a metro line on the fly is not intuitive. I can’t help but think this development was created by some company owed a favor or vs versa in typical Chicago corruption style..Version: 2.2.0
🙂 Ventra Positive Reviews
Ventra works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ventra.
⛔ Ventra Problems
