- 67.4LEGITIMACY SCORE
- 67.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Moe’s Southwest Grill App Complaints & User Negative Comments 2024
Moe’s Southwest Grill app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Moe’s Southwest Grill? Can you share your negative thoughts about moe’s southwest grill?
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Moe’s Southwest Grill for Negative User Reviews
✓ This app is an embarrassmentBurn it. Burn it with fire and start over. Whatever the previous major version was before this was better (though not by much). This app should be the textbook example for bad web view apps. Moe's deserves so much better (and if it had a better app, I would definitely eat there more – if, for example, I could actually access my "favorites" that the app supposedly lets me create in order to place the same order over and over without having to traverse all the options every time… that would be fantastic. Or if trying the next best thing – just re-ordering from my order history – ever actually worked. Or if basic interactions with the UI didn't frequently fail in bizarre ways.).Version: 1.4.3
✓ Awful App UpdateNo longer can you see how many lifetime visits you have, nor can you see the reward tier system, if there even is one anymore. First Moe’s disappoints us on Cinco de Mayo, and now they destroy a once great app that made eating at this franchise more pleasant than others. I use to say Moe's had the best reward system app for any restaurant or fast food place. although it had some flaws with the unattainable final tier that gave you a free shirt, it was still nice to have some sort of goal in mind when acquiring all these points. I will admit that I do like how they changed the point scale to 100 rather than 1000. So $1=1 point rather than $1=10 points. But other than that I am greatly dissatisfied with the new app changes..Version: 3.1.1
✓ Keeps getting worseThe worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option! The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there. The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world. Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states. There are much better apps out there for food ordering and carry out . Try copying one..Version: 2.0.2
✓ New AppMoes. I love you guys. My favorite burrito chain by far. But sadly, this new app just feels like you threw a new coat of paint onto the old app. Suggestion - improve customization by allowing users to “swipe” on items to add extra, or ask for just a little of something... or make it some other function if not a “swipe”. At this point, from what I can tell, the only option for “extra” is meat. Also, consider adding salsa options. You have an entire salsa bar, which is huge selling point that differentiates you from your competitors. But if I can’t request any when I order for delivery, it’s no different than anyone else. Hopefully these are considerations for any other updates to come..Version: 3.1
✓ Great restaurant, bad appI love Moe’s, my wife and I go once every week or two. I also generally like the Moe’s app. I like earning points and getting coupons and rewards and things like that in the app, but there are some serious issues when it comes to ordering. My go-to order at Moe’s is: a half chicken/half carnitas burrito on a wheat tortilla with a little extra brown rice thrown in. I’m unable to do all three of those things in the app. I can’t ask for half and half meats, I can’t ask for extra rice, and I can’t ask for a wheat tortilla. There isn’t even a section for special instructions before submitting where I could say “please put in some more rice” or “put the hot sauce on he side instead of on the burrito” or anything. I know this functionality is available in Moe’s’ competitors’ apps so it feels like a big misstep to have it absent from this app..Version: 1.5.2
✓ Was a happy user until I got home from my trip.For some reason after traveling over seas, it appears the Moes App had forgotten my login. No problem, I’ll just log back in... but the app is super buggy. I tried logging in through Facebook, and it had me enter my phone number etc. Once I clicked continue... the app asks for my information again... so I retype it, and hit continue. And then it asks me again... Even when I close out the app, it is just an endless cycle, and I can’t access anything in the app at all because it keeps re-asking me for information I have already given it. I’ve tried uninstalling and re-installing the app multiple times, tried logging in with my email instead, and nothing seems to work. It’s a tease to be getting emails about my points and deals but not being able to actually use them because the app is so broken. This is a serious problem that, as I read the other reviews, seems to have been going on for months now. I don’t understand how it hasn’t been addressed yet..Version: 2.0
✓ Kids drink option error!! Cannot even order kids meals!Downloaded the app so I could redeem my kids’ star student awards and it won’t even let me proceed. I input the meal and once I get to the drink there isn’t an option and it says error input drink which I cannot do because there isn’t even an option. Went in to our restaurant to see if it was my error and I was doing something wrong but they said it’s apparently an in app issue. They said they could input it in there restaurant but I have to put in the codes but when I asked how to do it they couldn’t tell me. So I stood at the front for 15 minutes letting others go in front of me before I just walked out. Fix your bugs please!!!.Version: 3.6
✓ Limited customizationOverall I’ve been happy with the Moe’s app. In the last couple of months I noticed that the hard rock & roll sauce has been removed from options to customize your meal. Which is frustrating for when you order a burrito or even a quesadilla and want the sauce already inside vs having to pour it with each bite. In addition, the restaurants offer wheat tortillas so it would be nice if that was an option on the app. I commend the app for recently adding a curbside pickup option, I think that’s great. But the fact that those two minor things can’t be included in the app would prevent me from utilizing it, and has prevented me from simply doing mobile orders in general..Version: 3.1
✓ Missing food itemsI have been using this app at least a year or more. I found it very handy to preorder what I wanted and just pick up. However, since the last update I noticed I can’t choose an option besides black beans. Pinto used to be there and now it isn’t. They still have it at the location I go to. I am sure this isn’t the only item missing but that is what I noticed. Please fix this. I miss online ordering and just stopping in to grab my food. There isn’t even a way to make note on the order and specify that you want something different. It’s also just “buggy” and keeps prompting to “pick a protein” after I’ve already done that..Version: 2.0.2
✓ Careless errorsWe’ve used the app multiple times to order, but we have issues each time. First, the only options are black beans or no beans... I thought the location was out of pintos, but clicking multiple locations showed no pinto options for any of them. Some fresh ingredients aren’t listed as well. We’ve also had issues where we chose a location and we show up to them telling us they didn’t get our order (but the app shows order placed at correct location and card charged). I also wish you could add to reorders in your cart. I like the rewards system and the app isn’t bad... it just has some minor thinks that should be fixed..Version: 2.0.2
✓ Won’t let me sign inI clicked sign in with Facebook and was asked to update my information, okay, but then when I enter my phone number it says I can’t be logged in because that number is already taken but now the update information screen is stuck on my app no matter how many times I close it out and open it again. To try another email I have to completely delete the app and re-download. I really want the reward I was emailed so I do this, then log in with just email. The screen flashes for a second and I finally thought I was in but then the update information screen pops up again, still telling me I can’t enter my own phone number because it’s already been used. If I do not receive a free burrito for my birthday in two days I’m going to be very upset..Version: 2.0.1
✓ DisappointedDear Moes, I absolutely love coming in and eating the delicious food that you have! Sometimes I don’t have time to come in and eat and the app has saved the day! But I have been disappointed at the finished product. Most things that have been messed up have just been side orders and I can look pass that. Even sometimes not getting chips with my order. But this last time I ordered the exact same thing that I always order and once I got home found that rice was missing from my earmuffs. I thought that I might have forgotten to click on that in the app so I went back to look at my previous orders and saw that I had put seasoned rice but sadly no rice. Hoping that the miscommunication gets fixed. Sincerely a sad Ally..Version: 1.5.2
✓ Don’t order delivery via the Moe’s appThe process is clunky and there’s no tracking information. I ordered a stack and I received two tacos for whatever reason. I waived my delivery driver down before he pulled away because my bag was so light I knew to check it immediately. Stacks are much heavier than a couple tacos. He told me to contact DoorDash because that’s who he delivered it through. My order is not in the DoorDash app, and moes has no way easy way to contact their support in the app. The app has always been crappy, but it worked for ordering ahead for the most part (when the employees decide to actually make my order before I get there). So now I have to leave my house and go up to the store because I can’t contact DoorDash for an order they don’t have. Terrible experience overall, and the Moe’s app needs an overhaul because your UI should not be that terrible..Version: 3.6
✓ Missing available itemsEvery time I update the app, one or more of the available items is not listed as an option. For example, when I first downloaded the app about half a year ago, I had no option to put any rice on the bowls. Now, I only have the option for seasoned rice, not cilantro lime rice, on all the items... The rice options have been finicky throughout my use of the app and disappear and reappear with each “update.” So Moe's in my area (Opelika, AL) loses money every time the app takes away the cilantro lime rice option because I don’t like the seasoned rice and I only order in the app, not in store, so I can have the food ready to pick up on my way to work in the evenings. 🤷♀️.Version: 3.1.1
✓ Dear Moe’sDear Moe’s, Over the past years we’ve become great friends. We hang out a lot and I REALLY like your company. The intimacy of our relationship only increased when you introduced your app. Access to you was so much easier and rewarding even. I just paid a visit to you via your new app and I gotta say, I think I may want to break up, my friend. It’s not the repeated need to click “add to item” which was confusing but tolerable. It’s not that you became kinda passive aggressive when I tried to choose a pick up time (first you said I couldn’t pick up until 6:40 but when I chose 6:40 you said I could pick up until 6:41. This continued for way too long to be funny). It’s not even because there’s no way to add notes to my order like “extra chips please” (if you read this before 6:53, please do add in some extra chips). All of those things were frustrating but the final straw was not being able to edit the order. You know me, Moe’s. I have flaws. I make mistakes. Sometimes I’m impulsive. Sometimes I click chicken when I really meant ground beef. Sometimes I’m fickle. Sometimes after I think I’ve made up my mind, I decide, corn pico would taste mighty good on that Joey. In the past you’ve accepted me for who I am. And I, for who you are. But you’ve changed. You’ve really changed. And I just want my old Moe’s app back. With sadness, Elizabeth P.S. I’m serious about those extra chips..Version: 1.5
✓ Wasted time & space on my phone! 👎We ordered dinner (for 4) through the app tonight, paid, got an email confirmation, etc. My husband went in to pickup our order and the employees were like, “Uhh... what order?” They didn’t get our order at all despite confirming that we submitted the order to the correct location. My husband had to go through the line and order everything via the screenshots I texted to him. It looks like we got our reward points, so at least that part of the app works, but it’s hard to trust an app that’s going to take your credit card number and not actually send your order to the restaurant. If it’s not going to save time then what’s the point? I think they need to rethink their wireframes too because it’s not very user friendly. There’s got to be a way to eliminate so many “add to item” and “add to order” buttons..Version: 2.0
✓ Updated App? Try again!!!This app is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on the app anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on the app and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when this app had a great star rating, but what did you expect would happen when you make drastic changes to the app that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with this app is realize you made too many mistakes and just need to start back at square one!.Version: 3.1.1
✓ App Not Worth ItI used to love Moe’s and I have supported my local Moe’s throughout quarantine but I’m done. The app doesn’t always keep track of your rewards points (this happens pretty frequently) and if you want them you’ll have to go through the trouble of calling customer service. The last straw for me however was the app charging me $20 for burritos that I ordered at 7:19 pm that didn’t get delivered until 11:30 am the next day. I called the store and apparently the app has a cut off time that they don’t tell you about even though it was an hour before the store closed. There’s no notice of this either and you can’t cancel your order for a refund when this happens. If you want Moe’s just go in store. This app will steal your money..Version: 3.1.1
✓ Still room for improvementI thought the upgrade to the app would be different but it seems like the only thing different is the layout. There is still no way to really customize something you want (ie: adding notes) for example if I want a little of something or extra of something. Also, they only let you choose between 4 types of drink but my child doesn’t drink soda so I’d like the option of lemonade or another drink besides soda. Also, if I don’t want free salsa but still want the chips I can’t take the salsa option off - and I hate wasting it as I feel it’s a waste of food. There are lots of other places I’ve used apps that are much more customizable and user friendly. I was excited for the new app but felt let down with the lack of change!.Version: 3.1
✓ Doesn’t provide accurate timesApp functionality is okay. You can place an order simple enough, though it doesn’t let you use PayPal or Apple Pay to pay. Also doesn’t seem to look at the current store operations when factoring in pickup times, just how long it takes to make the item. I’ve placed an online order, arrived two minutes after the quoted time, and waited longer for my food than anyone in the standard wait line, as did all of the rest of the online orders. The app should have been able to see how many online orders were coming in, traffic in store, and staffing in order to provide an accurate estimate on pickup time. Instead we are all stuck waiting in a small space during a pandemic with no ability to cancel the order through the app..Version: 2.0.2
✓ Unable to reset passwordI haven’t been able to use this app for YEARS. I finally tried to reset my password and could not get the reset email. Tried to just rejoin but my number is in use. Yeah I know that! Tried calling the customer service number and of course no answer, leave your number, seriously?! Went on line to leave feedback and finally got an email that because I had used Facebook to log in way back whenever I can only log in using that? This is ridiculous. Then why have the email password reset option? Why not have it say gee you need to log in using Facebook it better yet get rid of that option.Version: 3.10
✓ App can be frustrating at timesThe app is well designed from a usability and aesthetic standpoint, but there is a few issues with how the app operates. For the longest time, onions were not an available option to put on select burritos. The toppings are in completely different orders from item to item. And the most recent and frustrating issue is that when I try to apply the Moe’s Monday deal to my burrito, it says the deal cannot be applied to the item. The deal applies to the burritos and only the burritos, so I’m not sure why it would say that..Version: 3.9
✓ Most Difficult to App to Order From Award goes to...It never gets better. There app has always ranked last for me and somehow it gets worse every time with each “update”. The biggest and my most consistent complain is logging in. With each update it wipes the saved password. I try to use the Apple ID because THAT will be once and for all finally easier. The cell phone number is already in use so it won’t let me create an account there. I only have one phone number. So I guess I can never register with my Apple ID which is the same email address I used for my account anyway? Maybe it’s my fault for not ordering enough from there? Then again even if I did, it’d save my password only to lose it to not have me or the app remember after each update. I’m tired of what seems like every time I open the app that my password is gone, the ones I use never seem to work and I have to reset it. It adds too much time to the order with hungry kids. Then yeah, I couldn’t get in this time - I just gave up and changed our place - but previous times ordering wasn’t easy enough to make notes on or about, if it wasn’t stock it was difficult. Kids always want custom stuff like they’re in line..Version: 3.3
✓ NEEDS updating NOWThis APP used to be somewhat functional, but the last mobile order I placed didn’t allow me to add jalepenos or black olives to my burrito, and also wouldn’t allow any customization on the chicken club quesadilla I ordered. I then received a call from the Moe’s store (luckily) and was able to tell them what I wanted...but how inconvenient for everybody involved. The workers have to take the time out of their busyness to call me, and then after I place my order to save time, I have to basically place my order again with the store over the phone to confirm. Please fix the burrito and other item customization issues now. The mobile apps are supposed to make things easier, not more difficult..Version: 2.0.2
✓ What happened?I love the look of the new app, it looks amazing!! Everything is well organized and it works! The only problem I noticed is when the app switched over to the new look, I can’t order delivery on the app anymore. I used to be able to no problem with the old format, but now they “can’t deliver” to my address, which is only 2 or so towns over. I just don’t understand why it was possible before but not now. I love Moe’s so much, but it’s become a hassle to try an order, which made me start ordering from other brands that are easier to drive to or deliver..Version: 3.2
✓ What a RipoffI downloaded the app 5 days ago after seeing someone else use it for rewards. After the meal I was given 2 promos 1 for free queso and 1 for $5 off. Me and my wife came back to the restaurant today expecting to use the promos toward my next meal. For some reason even though it was only day 5 and I was supposed to have 7 days. The app said the promo for free queso was expired and would only bring up a blank screen. Me and my wife decided to get in line to order and had our items made then when it came time too checkout. I brought up the app to get the $5 off promo reward but instead was greeted with a blank screen. Needless to say You have lost 2 customers today thanks to the crappy programming of this app. Do everyone a favor and take it to behind the barn and put it out of its misery! Once you do we may consider returning to Moe’s.Version: 3.9
✓ Where are the customizations???They’re touting this update as a way to endlessly customize the orders but as far as I can tell it’s literally all of the same options. They don’t allow you to get both types of rice, pinto beans are still not an option, there is still no way to request extra of anything, and I still don’t see the hot sauce (I believe they call it rocket sauce or something?). The only reason I do not order from the app is because I can’t actually get it the way I would when I go to the restaurant (which of course I am currently not doing because of COVID). Please address these issues and give us real options for customizing our orders. Chipotle recently lifted their restrictions on mobile/online orders. It’s about time Moe’s does as well..Version: 3.1
✓ Horribly rude!!!First girl so rude I gave my order she barked back 1 at a time ... hit through the first girl ... who had no black beans ... second girl was new and could not wrap a stack then left to use the bathroom ... 3rd girl took over I told her I need 2 bowls of queso that request was ignored ... finally got to the register now this girl was so pleasant and nice I had to go over my order so she could ring it in as the others ignored her request... I told her I needed 2 bowls apparently the 3rd girl ignored my request ... cashier left the register and filled my request returning with 1 bag of chips I asked for another she asked girl #3 who continued to ignore her girl #3 filled a bag of chips the cashier reached for it girl #3 snatched it back and said don’t take things if you don’t know what you are doing ... just rude ... I love Moe’s but this was an awful experience!!! Bravo to the girl on register the others!!! Yikes you’ll be losing customers because of their unprofessional way they took care of customers before and after me.Version: 2.0.2
✓ App is an unmitigated disasterIf the company’s worst competitors had bribed Moe’s programmers to deliberately mess up the app, THIS is what they’d deliver. This is not a restaurant app, it’s a “denial of service” program. Most of the time it comes up and freezes. The “Contact Us” link, meant to provide help, is frozen, too. When it does actually work, the barcode it provides for collecting your loyalty points cannot be read by the scanner at the register. The backup method, the app scanning the barcode printed on the receipt, fails as well (“transaction not found”). When the app actually does come up while you’re checking out, a rare occurrence(cause it normally freezes) it insists on first finding a nearby store(I am standing in one, for heaven’s sake). While the cashier is rolling her eyes and the other people in the queue start mumbling, the app crashes before getting to the “Rewards” section. We haven’t been able to collect our loyalty points for 4 visits now. Which moron designed this app?.Version: 1.5.2
✓ Feels Like Every Necessary Feature is MissingMy wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent..Version: 3.1.1
✓ Horrible appT-mobile offered $4 burritos, so my family decided to use them for dinner. Took 40 min of going back and forth with the Moe’s app to get everyone’s order working. Not user friendly and very glitchy. Coupon wouldn’t show up at checkout even though it was in the my rewards tab. The location next to us said not accepting online orders even though they said they were when we called. They offered a free queso. Never could get that to go through and had to give up. Overall, wasn’t worth it. I used to use it all the time years ago. Looks like it’s gone downhill since then..Version: 3.6
✓ Horrible Development DecisionsWhoever is developing this app makes changes every couple of weeks it seems and completely drops or screwed up features of items in the stores. Even if you specifically set your location, if you hit reorder it automatically changes back to the previous location that order was made (meaning you have no recourse but to drive across town if/when you notice that the address is completely wrong). They can’t ever decide on their drinks menu in the app so half the time there’s options like sweet tea, then the other half there’s not (but if you reorder an old meal from when it was listed it will order sweet tea still so it still has to be in there system somewhere even if you randomly can’t select it as an option)..Version: 3.4.1
✓ Space for chips on the side PLEASEFor the most part, the app is fine. However, there needs to be a separate space for instructions. For instance - when I order nachos, I do NOT want them with the ingredients - it makes them soggy and gross. The chips need to be on the side. Nowhere on the app has a place for me to tell them that. I’ve put it on the space where is says “Who’s it for” (that’s not a correct space for instructions, anyway) but they don’t pay attention and still the chips are in the mix. So, please put in a separate space for instructions so people like myself will actually use the app and not get frustrated when their order isn’t how it should be..Version: 2.0.2
✓ WhyyyyAt first I was ok with this app but it progressively keeps getting worse. When I first got the app I was able to put “extra” or “light” of what I wanted on my burrito. Then that was taken away. No worries I was able to type my instructions. JUST KIDDING. It was also taken away. I’m a vegetarian so I like to add both beans on my burrito. Today when I went to reorder my food my app notified me I no longer could do that. I had to choose between black and pinto. It gets better...I started reordering my burrito since I guess I’ll have to redo it so I don’t have to waste time to reorder my order again in the future. I thought it can’t get worse. But it does. Now I am only allowed to get SIX ingredients on my burrito. Which you think sounds like a lot but apparently my picture perfect burrito needs about 10 ingredients. I’m so disappointed in this app and in Moe’s. I literally live for Moe Monday but it seems I will have to find another burrito place..Version: 1.5.2
✓ It’s easier to order in store than on the app!Used to love the Moe’s app. It was very convenient to just order through the app and pick up when I got there. But lately there have been many ingredients missing, some of which we like on our items, so we’re forced to either go and order in person, or order online and then call up the store before leaving in the hopes of catching them before they make it and ask them to add those toppings. What’s the point of ordering online, then? I had been holding out hope that the new app would fix this problem, but it’s still there!! It’s very annoying and has caused us to start eating there less due to the hassle. Would really appreciate an update to the app that fixes this issue..Version: 3.1
✓ Missing IngredientsOverall the app is ok - very repetitive and I feel like you need to click a lot of buttons just to add an item to your order. ****App developers - please fix this glitch!!!—-> If you select a veggie stack on the app you don’t get the same topping options as you do for the other types of stacks. For example, I don’t have the option for grilled pepper, grilled onion, fresh jalapeño, fresh onion, or cucumber, whereas those are all options if you select a chicken stack or other stack with meat/tofu. The “special instructions” box only allows 32 characters which isn’t enough to type in all of the extras that are standard options for everyone else. Signed, a sad vegetarian that just wants to order ahead.Version: 3.6.1
✓ Extremely limited ordering options.This app has extremely few items you can choose from, and none of them can be customized. If you want to order a bowl, for instance, you get two choices of which bowl you can order and that’s it. When I go into a Moe’s location I always order a custom made bowl, I choose exactly which ingredients I want in it… there is no feature that allows you to do so on this app. It’s very easy for the app to be made with a customizable ordering option, not to mention that most fast food places (such as Chipotle Grill) have an app that allows you to choose exactly what you want. It’s honestly confusing why Moe’s would create an app that lacks over 90% of their menu’s ordering actions..Version: 1.5.2
✓ Kind of useless if you need to customizeThere are not a lot of ways to customize your oder with the app—which seems odd as the setup of Moe’s is so you can customize with toppings and whatnot in line. You can only add extra meat but there’s no way to tell them light on this or heavier on that. Additionally, there’s no way to tell them to leave off something if it comes with—for example I order the Earmuffs without gauc because I am allergic but the app won’t allow you to tell anyone this. Also, some of their add on items like olives and chopped onions aren’t even a choice to add to your order. There’s not even a notes section to add additional info. And finally, the back or cancel button disappears sometimes and you can’t go back a page and have to close the app and start over. I’ve used a lot of food ordering apps and this one is the worst..Version: 2.0.2
✓ Something missing..?To whom it may concern although this might fall on deaf ears every time I go to Moe’s there’s always something missing, cilantro rice, pinto beans, green peppers etc. etc. etc. everybody there is nice sometimes the salsa is missing sometimes the salsa dips on the side bar are missing but it’s never perfect all the time and you are a Mexican restaurant that runs out of Mexican items very disappointing . I really hope somebody takes all these words and encouragement as feedback in a way to train and make your product better I will continue to go there but the prognosis is not looking good for long-term usage of your product thank you.Version: 2.0.2
✓ The app keeps deleting my points and rewardsI’ve been a loyal Moe’s customer for years and have spent thousands of dollars eating there. I’ve used the app for the rewards since it first came out, and had it connected to my Facebook account. I accumulated about points to get to the rock idol status and regularly redeemed my $10 rewards. Whenever Moe’s revamped the look of the app a while back (maybe 6 months ago?), I got logged out of my account. When I logged back in with my Facebook account, everything was wiped clean. I was back to fan status with only 50 points for signing up. The $12 in rewards I had available was also gone. I have emailed Moe’s support looking for my account and rewards to be restored. I will provide an updated review when that happens. In the meantime, 1 star because I love their food..Version: 2.0.1
✓ What’s the point of an update???The app is missing both types of jalapeños and raw onions. I’ve been waiting since January for an update with their app.... they said March it would be fixed... finally beginning of June they announce the update HOWEVER there is STILL SO MANY missing ingredients... it’s crazy that they would reprogram and release a terrible unfinished application with so many ingredients not available. I give up, I’m never ordering moes again there’s no point if you can’t order online, especially during a pandemic. So many people are refraining from ordering due to the fact the ingredients are not all listed and you can’t order ahead. Really a shame, feel bad for my local moes since they’re not getting the same flow of people due to this major inconvenience..Version: 3.1.1
✓ Not impressedThe notification badges don’t clear from my iPhone even after interacting with all sub menus on app. It has been stuck at 3 badges for awhile now. This is annoying since I do like to use the badges for notifications, and they work fine with all my other apps. One other issue which I really hate, is it takes forever to scan a receipt barcode in the rewards app. The older version of this app used to scan them almost immediately, even before it was centered in the viewscreen. Now I have to get it lined up just right to even start scanning. . Lastly Moe’s quality outside this app, has really gone downhill. On my last burrito all of the chicken was completely charred..Version: 3.3
✓ Pesky NotificationsI turned on notifications to get lunch specials and deals at Moe’s. Frequency was fine. However, I HATE having active notifications on any app. After looking at the ones from Moe’s they don’t self-delete if not used, only when redeemed or expired. Should really add the feature of self-removing notifications once they’ve been read. If I see the offer and choose to eat at Moe’s I’ll come by and pull up the app to redeem the offer. If I’m not going to use your offer, I’m not coming by. Having your notification stay active won’t annoy/pester me into coming; it will just annoy me to the point that I turn off notification completely. As a result, I miss your offers and specials and only see what’s going on when I think of you and check your app. Out of sight out of mind often happens and you’re out of my restaurant rotation...all because your notifications won’t go away after they’ve been reviewed....Version: 1.5.2
✓ Welcome to Moe’s poor appDownloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes). Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead..Version: 2.0.2
🙂 Moe’s Southwest Grill Positive Reviews
Moe’s Southwest Grill works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Moe’s Southwest Grill.
⛔ Moe’s Southwest Grill Problems
