FedEx Mobile Negative Reviews

FedEx Mobile App Complaints & User Negative Comments 2024

FedEx Mobile app received 167 complaints, negative comments and reviews by users. Have you ever had a bad experience using FedEx Mobile? Can you share your negative thoughts about fedex mobile?

FedEx Mobile for Negative User Reviews

✓ Fedex, we have beef now.My packages keep arriving in my city on their scheduled delivery day and then immediately switching to “pending”. after that i can’t get the current status or any status updates and my packages are just floating around in my city for a week. this has happened multiple times. what are they doing??? going on a cute little road trip???? i could deal with waiting a ridiculously long amount of time for my packages, my issue is the false hope you give me. why give me a scheduled delivery date and tracking updates at all if this happens every time? just to mock me? to give me a false sense of hope? to hold my packages under my nose just so you can cause excruciating emotional pain and uncertainty?? to be fair the actual app works great, no bugs or anything but FedEx as a whole? we have beef now. send your CEO with my taylor swift merch so i can challenge them in hand to hand combat. pull up. i hate you. (actual FedEx workers and customer service reps you have done nothing wrong. i know this isn’t your fault and i love you. i hope you’re doing well and that good things come your way. <3).ShldrlengthwavymidpartplsVersion: 6.14.0

✓ Does not support CanadaWhy is this on the Canada App Store.DarkNite3000Version: 7.9.1

✓ DreadfulReceiver country crashes constantly.GM fgjdfVersion: 6.21.0

✓ UselessFedEx is useless. Why track a package from FedEx? You would think so you could prepare for your delivery but yet again FedEx has “Delayed” another delivery. In fact this is the 4th delivery out of 5 that has not arrived on time. I took off work AGAIN today because I have a lawn mower coming that I have to be home to accept but again after waiting all day the package updates to say “Delayed” wouldn’t care if it came the next day as long as I know it will arrive. Now I have wasted another day off from work for nothing. FedEx is the most unreliable delivery company out there. I wish vendors would stop using them. I will be calling both companies I ordered from to voice my concerns about their choice of shippers. I think I’ll deny the order when it comes and make FedEx ship it back. Guess I will call companies before I order to ensure they DON’T use FedEx. I hope someone at FedEx reads this not that it will do any good except maybe a “standard” response such as “We are sorry your expectations were not met, blah, blah, blah” sad to say but even USPS is better, WOW!.Billweb143Version: 6.16.0

✓ UselessCard left in mailbox directs you to website to arrange a different delivery time. Website directs you to create account or download app. Both only give you the ability to track not re-schedule..WilldavfoxVersion: 4.8.2

✓ AppallingCreating an account involved battling an address form that changed line 1 on changing the postcode and on reediting line 1 blanks the postcode. I pushed through with an incorrect address thinking i’ll correct in app. No profile screens. I just want to track a parcel and want to give alternative address. Can’t find any such functionality. Ajax spinners turn indefinately when verifying things. Msny try again later messages. One hour later i have achieved nothing. Truly awful. And for a company the size of Fedex - shameful.Phillip in WeymouthVersion: 7.3.0

✓ App crashesIf i ask the virtual support the app crashes when asked questions like parcel delayed or my parcel is delay.Unrulymusic1560Version: 6.17.1

✓ Invalid phone numberStupid apps- kept output error message invalid phone number when trying to register an account. Why I should use Fedex when you can’t create a simple apps..Adrian Lee wznpbgVersion: 5.7.2

✓ CanadianWon’t allow a Canadian province only US states.MiltduquetteVersion: 6.14.0

✓ Outdated and UnhelpfulDownloading the Fedex App was a waste of my time and so Is writing this review. However, I believe this app is outdated and unhelpful. My reason for it being outdated is because newer shipping apps such as ‘Shop’ have a gps and I can see where my package is at on a map rather than just the name of the location. My reason for the Fedex App being unhelpful is because when my package is delayed it doesn’t tell me why. The least you can do for a delayed package is tell me why it is delayed. Another reason for it being unhelpful is because the virtual assistant does virtually nothing. I asked the assistant why my package is delayed and all it responds with is the date my package arrives. I am highly disappointed with this app and Fedex as a entity. If I pay an extra $12 for a package to arrive a few days to a week sooner then it should arrive on its first estimated date. And if a delay occurs I believe they should at minimum tell me why it is delayed rather than giving me the same response of when it should arrive. Please update your app Fedex..K999828Version: 7.4.0

✓ PatheticSo useless. I add items to track, give them a name, and then the name disappears. So frustrating. I never I’d say be more like Canada Post, but jesus just copy their tracking tab. Who designs and actually okays this? How does a company as massive as FedEx create an application that cannot even save tracking information..77257629166Version: 7.8.0

✓ HorribleI will never use fedex everrrrrr again!!!! Their app is trash, never keeps you updated and they are always late to deliver packages. The delivery guy was literally 2 minutes from my house and I had been waiting all day yesterday and all day today I checked the app before I left my home to go mail out my customers packages at ups and the app said unable to determine drop off! Literally 2 minutes after I left I get a text saying unable to deliver bc I wasn’t home!!!! I called the fedex to tell them to hold my package so I can come tomorrow and get it bc it’s Friday and it was supposed to be delivered yesterday and now it’s saying will try again at the end of day Monday!!!! The guy was completely incompetent on the phone! Had no idea what so ever!!! So now my customer will have to wait until after Monday!!!! I’m done with this company! Please use any other delivery service!! This company is the most expensive and for what!!!??? Train your employees! Fix your app! Stop being incompetent!!! Thank you!! And btw my neighbor would have never received her Christmas package if it weren’t for me, fedex gave me her package after I realized it wasn’t mine I went and delivered it to her! Complete incompetence!.10101nVersion: 6.5.0

✓ Will delete the app afterwardsI’ve downloaded this app to keep track of one parcel, instead of using the confusing and badly displayed web page. The app is not much better. Many of the functions don’t work, signing up was a bit bizarre and to be honest the service I’m receiving from FedEx is extremely poor, for one parcel! My advice to others would be to not bother downloading the app as it’s proving to be a waste of storage space. When I eventually receive my parcel I will be deleting the app and cancelling my account..Mark_B42Version: 6.18.1

✓ Doesn’t workNot possible to create the shipment, the app throws errors. Addresses get “fixed” and you can’t correct them, even though the “fix” changes the town to an incorrect value. The navigation is extremely confusing, one wrong click and you’re back to having to fill in five pages of details from the start (and in the end, it throws an error anyway). I don’t understand why this exists at all as it’s 100% useless..New to BAVersion: 6.14.0

✓ It’s just SO bad…Doing basic things in the app, like, well…SHIPPING A PARCEL, you know, the thing you’d most likely want to do with an app for a courier service, you can’t do. You sign up, which is an arduous process in and of itself, and then go to “ship a parcel”, and it tells you “you need a shipping account to do this - continue in browser”. Look, if I wanted to do this through a browser I wouldn’t have downloaded the app. What did I just sign up for if it’s not to ship a parcel? Absolutely atrocious. Don’t bother..WorkingclassgeniusVersion: 6.19.0

✓ Nominations for worst app in 2020 are in....For a company of Fedex’s stature, you expect a decent app. Sadly, this doesn’t meet those expectations. It is astonishingly, jawdroppingly poor. I downloaded the app onto an ipad pro. It crashed three times in the signup process alone. It looks like it was designed eight years ago and has never been updated. It appears to prioritise additional features over getting the basics right. It is the least stable app i’ve used in years. I’m frightened to hit Continue for fear of losing all of my data. It has no capability for graceful degradation. Thank god it doesn’t ask for any credit card details as i wouldn’t trust this app to take care of my child’s pencil case. Surely someone in fedex must realise the impact this app has on their reputation in 2020..MartinsoVersion: 6.0.1

✓ Packages aren’t showing in appI had a package being shipped but it didn’t show in the app. I could search on the number and it would show up, but next time I looked it was gone again. Notifications worked, but opening the notification brought me to an empty screen in the app. Deleted the app, functionally useless. Using iPhone version..Bicycle.boyVersion: 7.10.0

✓ Delivery when not at homeNothing works. Your delivery service is pants compared to others. Normally one gets a text and says if you’re not going to be in, provide a safe place to leave your parcel well you don’t get that from you. I have the app, there’s nowhere on there to give instructions. I was away I watched on my Ring camera twice with the delivery driver walk away with my parcel and each time he left a paper note in my letterbox, which was useless as I wasn’t there. I get home tonight I try the scan it doesn’t work. What’s going on I ask all deliveries to be put into the parcel box which is by my front door and is very safe but with Federal Express you can’t even do that. Why when you text me can’t I choose when my parcel should go to. All the time it says it’s just not working. Live up. This is terrible service..MrsiMorrisVersion: 7.8.0

✓ Personal & Business UseI have had to downgrade my rating of this app due to a decline in service. Fed X is now routinely collecting high fees for “priority overnight” next day (by noon) service while on a good day, getting it to us by late afternoon. More often, there are delays of days and now weeks. As service has deteriorated, the app has become useless. Once informative and reliable, the tracking report available through this app now merely confirms that a package is in the system. The details regarding travel, passage through check points- gone. No estimated delivery date and time can be found and when I tried to use the virtual assistant, the page crashed instantly. A once great company is unraveling- just like so many others. Our local driver is still fantastic and for his sake, I hope things improve. Finally, do not waste time calling customer service for help. You are likely get someone who barely speaks English and knows nothing about local geography. I live in Virginia and was once told by a customer service rep that the fed x box on “peach tree” (as in Peach Tree street, Atlanta, GA) was the closest drop box in my area with a late pickup time (would take me about 8 hours by car to get there)..PecobooVersion: 6.6.0

✓ Why does this ap not work in Canada?Pretty disappointing. UPS has figured it out that Canada exists. Despite a FedEx truck passing my house every day, apparently FedEx has not..Zdwilli3Version: 7.10.0

✓ Just doesn't workNone of tracked parcels appear when opening app. Try refreshing and still nothing. But if you do track a particular parcel and then click home, everything is there or if you do refresh and let your phone screen turn off, then when you access your phone - everything there. So no idea what stops it working from get-go as clearly all info is there but until they sort out these basics, the point of the app is not useable! Zero stars if that was possible.Surprised yesVersion: 6.20.0

✓ Delivered to the WRONG Address Again!This is the second time my package from Fedex has been delivered to the wrong address. You all are the ONLY carrier that does this! Even after calling in to verify my address with your call center you all still deliver it to the wrong place. My package was ripped open and left on the ground next to the mail box. If it wasn’t for our mail carrier I would have never received my package. You must pay attention to the street address. I live on Piney Branch Dr NOT Piney Branch Lane, which is were you continue to deliver my packages. The second time I went to the wrong address just to retrieve my package that you all once again left. I have a business account with Fedex that I will most likely cancel in the New Year because of the careless your company continues to display. These were Christmas gifts of which I would have had NO time to replace if actually lost. Even after speaking with your call center and filing two complaints you have continued to deliver to the wrong address! And even when you try and blame the driver for possibly being new, still it is your responsibility to ensure they read and have accuracy before they even drive a delivery truck. Attention to detail is key to any position, of which your drivers seem to lack!!!.Wrong Address LadyVersion: 6.5.0

✓ ShockingLucky to get one star this is the worst app.Had a guts fullVersion: 6.16.0

✓ May I give 0 stars? Bad services as well.Never on time and don’t even bother to ring the door bill..MercGVersion: 4.4.0

✓ Would have been poor in 1990Horrific company to deal with. Leave a slip asking you to “please call Blue Door. Package will be returned to sender if we don’t receive further delivery instructions”. Only option is to download an app that is absolute garbage and doesn’t let you choose delivery options without phishing for all of your details for marketing then not letting you amend the details you want to. Dug out the phone number....20 mins on hold with no answer. Embarrassing company, can’t believe they are a big brand - their app is as bad as they are.BeanykamozeVersion: 6.6.0

✓ Don’t waste your time.Downloaded the app, tried to create an account - everything I try to do says “Sorry requested action can’t be completed right now”, tried again, same outcome, deleted app. Embarrassing for a company of this magnitude..ZacagayVersion: 5.7.0

✓ Used to workLoved this app so I could easily track my shipments! Most recent upgrade ruined that for me! No longer works!! Won’t accept tracking numbers so thinking something is broken!.2012NillaVersion: 4.7.0

✓ The Service is bad as the AppI ordered a part from a online phone repair company who just happened to be based in Germany unknown to me. But. The part was posted the next day by priority Mail for delivery the following day. That was two weeks ago and I’ve still not received my delivery so I downloaded this app in the hope it could help find why it has been sitting in the same place for more than a week. After entering my details into the app suddenly I now have duplicate tracking details and soon as I leave the app the details Of the parcel disappear & I need to re enter them every time I check back. All in All the App is just as bad as the service FedEx provide.R32oolVersion: 7.0.0

✓ Poor delivery serviceI’m to the point that I will not purchase anything or from anyone whom using FedEx delivery! My deliveries are continuously delayed and pushed for days. I also am continually having deliveries dropped at the wrong location AND today I can not even located a package that was delivered yesterday! The service of photographing a picture of a package on a porch is completely useless. I can not even come close to figuring out what porch it was dropped of on. This is absolutely ridiculous. At the least they could drop it across from my mailbox, on a porch that is directly across the street from the mailboxes. At least I would have located it there. I’ve also had numerous packages dropped AT the mailbox along the road. And at the most bizarre locations, out in snow rain etc. This is totally unacceptable and unprofessional. I myself have been employed by a delivery service for 24 years and they most definitely frown upon this sort of work practice and ethic! You are suppose to provide a safe and secure service. I would have been fired and this lousy service still continues! Where is the accountability and repercussions for this. I’m thoroughly disgusted and now will call yet another company to tell them to change delivery service or lose customers!!.5kittlesVersion: 7.3.0

✓ Canada??On the settings, it doesn’t allow me to enter the country and doesn’t have a location detection future, which is imperative for delivery services. Also only shows US States instead of Canada. I think this happened after the update.. hope it’ll be fixed soon. Another suggestion: it would be great to have a “directions for delivery/driver” space so we can write notes for the drivers (such as “please leave it behind the gate” or “main entrance is on the other side of the house” etc… So they don’t just dump the package (without even knocking the door🙄) in front of the house which is right on the street, to be stolen!! Thanks!.Starfish-33Version: 6.14.0

✓ Terrible app from terrible companyCame home to a ‘sorry we missed you’ card through the door after the driver decided not to bother with delivery the day before. The card says to use the Fedex app but TNT consignment numbers don’t work with it. Frankly the fact that the TNT systems are still not integrated after however many years from the takeover is embarrassing and just shows how little they care..WistwallVersion: 6.21.0

✓ Use the website insteadThere’s a fundamental issue with the systems behind the app. Your previously tracked parcels never show on the main page without refreshing (and this takes approximately 30 seconds each time, usually accompanied by multiple “update failed” messages. When you manage to track a parcel and return to the home screen, the same thing happens (all your tracked parcels disappear). Tracking updates are usually hours or days behind their time stamp. A recent update allows you to enable FaceID on iPhone. Guess what? It doesn’t - no evidence of it even after quitting and reopening the app or deleting and reinstalling it. Do yourself a favour, delete this terrible app and use the website instead. There are hundreds of negative reviews but it appears FedEx is taking no notice, presumably because most of their customers are business and don’t use it anyway..XB26354Version: 7.9.0

✓ Can’t fix typosI typed in a tracking number and my guess is that I made a typo. When I entered the number a second time I was able to track the shipment. But every time I open the app now I get “Update was unsuccessful. Please try again later.” I assume that is the typo I put in. THERE IS NO WAY THAT I CAN SEE TO REMOVE THAT TYPO!!!! Looks like that typo will cause me issues for the rest of my life! There has to be a way to remove a bad tracking number..Someone else in CanadaVersion: 6.21.0

✓ Rated zero if I couldYou can update delivery information on a package and this app makes you feel you did so. You did not. FedEx is in the business of making money NOT delivering packages. With this app you may track a package but counting neighborhood dog barks and believing that to be the time is more accurate. When updating information as package recipient, the app accepts the info but what it never indicates whatsoever is that unless you are the sender, updates made on your end do absolutely nothing. You merely FEEL you have made a correction. FedEx, you see, makes $ on sending it back as addressed I correctly so that the sender must now spend again to get it to you. All of this despite your effort with the FedEx app to assure you receive what you ordered. FedEx and this app that updates nothing while giving you the ILLUSION it did, you see, want money and not delivery. I keep wondering how an app can be 4.7 yet have thousands of 1 star reviews. Well, this is my third write up. It would seem FedEx also has an active system challenging those of us relaying the truth by striking down reviews..WadesterkVersion: 6.15.0

✓ Full of issuesWill not let me sign up, keeps saying need valid phone number , cannot track properly. Waste time.AndreshoppemVersion: 5.7.2

✓ App not working as advertisedThis app was supposed to enable users to schedule a pickup, print airway bills from a smart phone, etc. but it does not do that at all!! Only allows tracking, which is useless for an app. Such a disappointment!.Amely29Version: 4.6.0

✓ I’ve never reviewed an appBut I felt compelled to as this is is such a poor, buggy app. I saw the 2 stars and thought, nah surely it’s simple enough. Oh you’d think! The ‘sorry we missed you’ cards through the door say ‘to choose the most appropriate delivery for your needs simply download the app.’ SIMPLY. If only. this app does f all, it’ll scan your barcode sure but won’t let you manage your delivery even after verifying your contact info. Absolutely useless, sort it out fed ex. No wonder companies like DPD are the preferred choice..RobertdjclarkVersion: 6.7.1

✓ So bad it’s funnyIf half the effort of making the thing work that they put into forcing you to needlessly sign away all your human and data rights then one might actually be able to find where a parcel is. I didn’t even want to use an app but the website is even worse. Give us a delivery card with a number on it and a website where we can put the number in and find out where our parcel is and where it is going to be. In this app scanning the missed delivery note results in errors. FedEx; You don’t need to force the customer to download an app. That app definitely dose not need geolocation tracking, and if more data going from the search to the server than the parcel tracking number, unique to that parcel you are doing it wrong. You need to stop and try again. Your T&Cs are needlessly complex and your Privacy statement is a breach of European data handling laws..M HooperVersion: 6.21.0

✓ Poor AppVery little say positive about it. You can see your parcel but don’t expect much useful information regarding the delivery in the day it is out. Compared to most other providers there is no real useful information other than you will receive it. Circle of death is very there frequently and parcel sometimes appears and sometimes is missing..BattyheathVersion: 6.12.0

✓ Canada unsupportedIt used to work OK-ish, but after the recent update the app hangs with the message “Your country/territory is unsupported by the application”. If indeed so, it should not be available for download in the Canadian AppStore..Strathcona2300Version: 7.10.0

✓ Not goodFirst app review having used Apple apps for many years primarily to express this is not a good app. Did not detect my parcel so had to search for it then status was still tracking as on time even though they knew that morning my package would not be delivered. In fact it still said it was on time that evening beyond the time expected. You’d expect more from a company like this. Their international shipping service is good. Let down by bad a bad app..RossUK77Version: 6.18.1

✓ Terrible deliveryI ordered next day delivery because I knew I wouldn’t be in the just didn’t show up then they came 3 days later I wasn’t in, he left a bit of paper this happened again but he put 2 pieces of paper at the same time so he didn’t have to come back again even though someone would be in the day he’d come back for the third paper, and also I can’t manage my Order because it’s 21kg and I don’t know how I’m post to get it and if I’m aloud to pick it up myself since they don’t want to do what they’re post to and come back 3 times.BfskkshdvdVersion: 6.20.0

✓ PoorList page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system. When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up. Overall it just solidified my preference for USPS and UPS..Redcore85Version: 5.9.3

✓ PointlessNot even worth having never left a review on an app in my life but this one is absolutely shocking no functions work. All the other postage apps are far superior allowing you to rearrange deliveries or leave in the safe place. This has none of that. A big company like FedEx, you would think would be top of the list, this isn’t the case it is terrible I’m going to delete the app as it has no use.GhufbjVersion: 7.9.1

✓ Push Notifications Do Not WorkUpdating my review. As below my packages even those that are out for delivery to me do not appear in the app. Only if I can find the actual tracking number and enter it can I see any information. But that entry does not get retained. I can get a text message update if I enter my phone number but no update from the app. Fortunately I have a 3rd party app that does send push updates once a tracking number is entered. This app is virtually useless to me. Previous review : Unless I log in to the app and select the package that is being shipped to me I get no notifications even though I had previously set a general push notification for all such packages. I have to manually add the settings for each package. I do get text notifications once I manually add my number but no app push notifications. Also once notifications were set for the shipment there used to be a bell icon next to the package, now no such indication is shown so you really never know whether the notification status was actually set for that package. Prior to a recent update this worked much better but not as good as other comparable apps..PappasbikeVersion: 7.10.0

✓ Does not work for personal deliveries only businessFedex Delivery Manager for personal home deliveries does not work on this app. See website fedex.com/fdmca/login.8Kat8833Version: 6.14.0

✓ Doesn’t keep tracking numbers in memoryNo matter if you add your tracking number to your favourites or if you create an account, you will have to copy and paste your tracking number every time because this app won’t retain ANY information. Not even “recently tracked items”.Vincent514Version: 7.10.0

✓ Barely workingIn case no-one at FedEx is using their app, heads up that it’s broken. The shipment progress indicator is always in the wrong place (showing ‘out for delivery’ irrespective of the actual status), and the travel history for a shipment never loads any entries. It’s particularly odd because the UI is very similar to the website and yet it can’t render the same data for a given shipment. To make it worse, the app periodically sends useless notifications saying “Check out the latest app updates!”. Bro, people are either actively tracking stuff and have already seen the updates, or they’re not currently using any FedEx services (which I would guess is 99% of the userbase at any given time) and consequently they have no use for the app until they next send/receive a package. If someone is fanatical enough to want those notifications anyway, let them opt in, but stop pestering everyone else, please..AdamocatVersion: 7.10.0

✓ Absolute garbageIt will not save any info each time have to copy and paste what a waste I use other apps as I just can’t get this one to work..Air mail unhappyVersion: 7.10.0

✓ Poor ImplementationAfter copying my tracking number from their email it is impossible to past that number into the tracking field. No way to give feedback in App or website, no way to make complaint in App or website. Completely useless! Additionally given three different delivery dates, one even two months in future, poor..MacBelletteVersion: 7.10.0

✓ Not showing/tracking any incoming packagesThere hasn’t been any incoming packages showing up via the FedEx app in many weeks even though I receive a weekly package and only receive a email notifying me of the package. Sometimes it would randomly show an incoming package one time in a week, but then after it refreshed; it would disappear. This has become very annoying especially with how long it’s been going on. This should’ve been fixed by now and funny enough, there was a new update in the app that now lets you filter out what packages you want to see whether it’s ones “to me, from me, on the way, delivered, etc.” However, it still doesn’t show any packages at all even if you have one that applies to any of the filters. I’m not sure why they would add a new feature when they didn’t even fix a major problem especially one that makes that new feature useless. They added a new feature to better show you the packages you want to see, yet they didn’t fix the problem that has been not allowing people to see any packages. Major incompetence and they didn’t mention anything about this bug in their notes of the new update even though so many people have been expressing this same issue. FedEx, please fix the problem!.IAmKDKVersion: 7.10.0

✓ DisappointedToo many times I had to change my password constantly because I can not get into the app either this a problem with the app or with the website not really sure and to top it off I do not understand why the dates that they are sending your package said Sunday when it actually means Monday. This FedEx app is a joke and there customer service you can say they already misplaced 2 of my packages on 2 different occasions. When I call to ask about my package let just say it’s a joke. FedEx customer service representative tells me to call the company that I order from to report the issue and that they will open a case for that the package is lost. And I have to wait to see what happens next. I understand they misplace packages but come on. The customer service representative are not very nice everyone over the phone when you speak to them think is a joke. Have fun dealing with FedEx. I rate them to get there act together. There people who need jobs that want to work and you have the ones who don’t want to do there jobs. Hope this helps..Mj06!Version: 6.13.0

✓ Waste of timeI have tried repeatedly to sign up but the form just says there is an error every time I try and submit. No indication of what’s the issue. Wasted loads of time retrying to fill out but to no avail. I build web platforms so I know how to use them. There is clearly an issue with this app..Mr D-ManVersion: 6.14.0

✓ Worst delivery app everI user over a dozen shipping and delivery apps in UK but FedEx managed to get the least useful one. You cannot even add delivery details, or contact FedEx support from app, they only provide a phone number. When opening tracking details using external link, it gives and error and takes like 20s to load. Probably they should look at what Elon Musk did with Twitter and fire everyone working on software side and hire competent people..Boris 79Version: 7.0.0

✓ Still won't keep trackingAfter all these years, it still won’t keep the tracking number upon relaunch. Why would I use this POS over a browser bookmark?.HdunkanVersion: 7.8.0

✓ Absolutely shocking AppWell I started on live chat to see if I could get an update on my package that was meant to be delivered yesterday and started to sound like Adele with the hello’s, then after 2hrs of typing hello I started to think I must be on a chat with Tom hanks character on Cast away and won’t be getting a response for 4 year when he get off the island. FedEx you need to pull your finger out and get with the times. App is out dated with no section on your delivery options or where the driver can leave your item, no real ETA on you items ie out for delivery and will be delivered before 6pm🤦‍♂️ people in you’re tech department hang you head in shame if you had anything to do with this app.Billow26Version: 6.16.1

✓ Bad serviceWe don’t know about the sheer awful quality of this app, but FedEx itself is hands down the worst courier company. Waiting for a package out for delivery; App says before 8am, then revised to before 12, then to before end of the day, and finally not delivered at all that day. No delivery options available in the app, no delivery window, meaning that a whole day of work is lost, probably equivalent to about 50 times in time cost compared to the value of the item being delivered. if you miss a delivery, you have to scan the barcode on the note that they leave through the door, but this assumes that you are at home. Trying to rearrange deliveries from abroad is not possible on the app, an outrageous and maddening omission. Awful..OmnipaddyVersion: 7.5.0

✓ Doesn’t workTracking number does not stay in the app, it will disappear and you will have to enter it again…..FaysuenVersion: 7.9.0

✓ Utterly useless.I’ve had a lot of things delivered to me from overseas via FedEx so I thought this app would be helpful. Instead it just adds to the already confusing way FedEx delivers information. I thought the sketchy looking sms messages were bad, but this app is about as bare bones as it can get and gives contradictory information to the email updates I receive. A note to the developers. If you want an app that works and is actually useful, take a look at the dpd app and use that as a benchmark..David Flower77Version: 7.8.0

✓ Terrible appTracking my number doesn’t stay in the list once the app it closes on iPhone It very frustrating having to enter it every time you open the spp.Kalite58Version: 7.10.0

✓ Disgusting service - avoid FedEx by all meansSo here I am trying to create an order. My postcode populates incorrectly, my shipment order gets stuck. whatever I do, I just can’t change my address. Website it incredibly buggy and fails to load. Yet it wants my everything including full credit card details before I can even register for an account. I call client services but can’t get past machine without an account number that I can’t find anywhere and didn’t receive over email when registering… 40 minutes later and much digging I find it ang finally get to a person. There is lots of background noise. He is unable to help, and at some point he clearly hangs up. I continue to try to do something, I download an app and there is no such option as updating my own address there! The app is incredibly limited. I call the client services again and being told that my postcode can only be updated over email. It takes up to 48hours and they can’t do anything. At this point I give up and turn to UPS. This service is as far from client centric as it can possibly be. Simply disgusting..AangfjVersion: 7.4.0

✓ The WORSTDo yourself a favour and do not use fedex EVER, worst company..Sam3104729Version: 6.21.0

✓ Not sure why this isn’t fixedThe app does not retain flagged packages or recent tracking. Every time I want to track a package I need to re enter the number.Audio QueenVersion: 7.10.0

✓ Doesn’t even trackI’m not sure how they managed to break the one thing that this app is supposed to do which is track your packages! I put in a tracking number and the next time I go into the app it’s gone. Even though I’m still signed in and I starred the delivery as a favorite..SamuraiSunVersion: 7.9.0

✓ Pretty bad appPainful process to register only to find out it won’t work in Canada, (“Your country/territory is not supported by the FedEx application”) even though it’s in the App Store under FedEx Canada. I give up..Pikabill2012Version: 6.14.0

✓ Not just the FedEx has lost it completelySo I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time..HeidinKentVersion: 7.10.0

✓ Can’t track my deliveryAlways say there is an error. Worse than usps at least he can track parcels. If there is zero star option definitely gave..EshitlinkVersion: 7.8.0

✓ Worst shipping company by farHave proof of them scamming, with screenshots. Half my FedEx packages open arrived. And no it’s not on the sender, FedEx opens it..Josay123Version: 7.11.0

✓ Pathetic app, and calls are automatedUseless, if I could score this app minus 100 I would. It’s absolutely shocking. It may aswell be deleted or reinvented because a single instruction they tell you to do does work, nothing is recognised and the codes they give you are invalid every time. They don’t sell delivery time slots so you’ll never know when your item or items or arriving. It’s a guessing game. I think they just expect you to wait in until whenever they decide to turn up. Pathetic.Kurtis FarlowVersion: 7.7.1

✓ Very slow - takes 5 minutes to old main screenTakes 5 minutes to old main screen, and finally when you are able to see your parcels, and click on one to check tracking, it’s fine. But as soon as you click back to go to main screen it again takes another 3-5 minutes to load up the screen terrible app has been the case in nearly 2 years.Fedexer-786Version: 6.21.0

✓ AppThis app is totally useless ,keeps telling me my phone #is invalid.really did someone change my number and didn’t inform me!!!!!!!.Geraldine 1Version: 5.7.2

✓ Clunky third rate ap for fourth rate company!FedEx as a company is horrible! Period ! The fact that these “currier’s” can just pitch packages wherever they wish or blow the horn and dump our items on the curb that WE PAID THEM TO DELIVER TO US SAFELY is criminal! The company has chosen to close US call centers apparently using recent events as an excuse to save money apparently. No way to communicate a problem or issue. They refer you to this clunky ap that does NOTHING that they say it does and you have to back door your way into features like adding addresses etc. there is no way to add names even though it says you can. So commercial or family accounts out or a farm account. This company has become a mismanaged joke. Ship with another option. This ap is horrible for any sort of practical application and just creates bandwidth traffic and tracking clicks. But as a whole is MORE than the company as a whole deserves. I’m through with fed ex will pay more to use alternative suggest all other businesses do the same till board is replaced and they restructure and go back to their original foundation.SWB1973Version: 6.18.1

✓ Ring delivery like Russian doll❗️No eta Precious tiny item packed in huge cardboard box and multiple miscellaneous packaging...Just left behind front gate & deffo NOT signed for by me despite online delivery note stating I did sign 😳😠 & absolutely no physical note or card posted in adjoining secure letter box just digital SMS stating would be delivered by 6pm 21/12 no delivery confirmation SMS or voicemail⁉️ Specific instructions from myself to FedEx customer Bonhams auctioneers that MUST be signed for albeit under Covid19 restrictions....RuperthareVersion: 6.5.0

✓ WorthlessI was waiting for a package delivery that needed an indirect signature. I downloaded the app, set up an account. There wasn’t anywhere on the app to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a fedex door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that fedex is at the door given all the other text notifications I receive. Having the app was totally worthless. It didn’t notify me of the updates. I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do. Overall, very disappointing..DisappointingserviceVersion: 5.2.0

✓ Shockingly BadCannot believe that this is actually a courier service. Sent me 6 or 8 emails supposedly tracking my parcel and promising delivery on a definite date. All nonsense. Seems the computer sends the emails, but the actual procedure bears no relation to them. In the end my item did not arrive at all, and with a struggle I traced it myself (the app was useless, is useless) and picked it up. Cannot understand why anyone uses FedEx, after reading these poor reviews..OudtshoornifyVersion: 7.4.0

✓ So badApp is super bad, can't even track packages, shows errors when start up, and they never attempt deliveries.CcyedwardVersion: 7.8.0

✓ Late deliveryEnormously disappointed in yet another late delivery. FedEx informs us of a delivery time. We ensure someone is standing by to receive ... and then we wait, and wait. No show. New delivery time ... another no show. Very disappointing.Jasoer879Version: 6.8.0

✓ FedEx - premium brand - terrible appI’ve always had in my head that if a company is using FedEx then it’s taking delivery seriously. Sadly this app is the single worst delivery app I’ve ever used. That’s compared to DPD, Hermes, Royal Mail, DHL and some others. The app doesn’t recognise parcels to my email address where the delivery address and email address match. Once I had added it to my list, the app takes minutes (and sometimes never finishes its spinning wheel thing) to *maybe* provide a status. Status updates are hopeless. ‘By 6pm’ is so outdated now in parcel tracking. And often it’s not actually telling the truth as despite being next day and saying it’s due by 6pm all of that next day the app is never updated with the fact that clearly by 11pm it isn’t arriving. If this is the future of FedEx delivery services then (for residential customers at least) I don’t think it has a future. Would love to see them at least up to Royal Mail standards … but if it could choose DPD instead I would..Me and allVersion: 6.21.0

✓ Not available in the U.S.I downloaded because the site wasn’t functioning either. Door tag search told me that I didn’t have a door tag (like the one in my hand that I had just scanned), so I should go to the app. The App failed to open with a pop up that said “This app does is not available for use in your territory or country.” I live in the far flung territory of the midwestern United States. In a city with several FedEx depots … How does one communicate with these people. The driver also failed to leave. Message or indication of anything — least of all a tracking number — on my door tag. I signed it and stuck it back on the door, but I am sorry to report this experience is prettty typical of my FedEx “journeys” since 2022. Everything from a malfunctioning site to drivers who lie and say I wasn’t home when I was home. I know there are some good folks working there, but someone on top needs to redirect funds into customer experience and give the drivers a raise who do good work so that the crappy ones will either do better or look for something new. People still matter, even individuals. But you would never guess that FedEx knows that. I am pretty sure they don’t..EastofkansasVersion: 7.10.0

✓ Poor app from a poor service companyI ordered several items from a retailer for next day delivery. Received an email telling me my 2 packages were shipped on Friday for delivery on Monday by 6 pm. The Fedex app confirmed the packages in transit. No helpful updates provided throughout Monday. No real time tracking or updates. On Monday evening, one hour before the final due date and only 1 package arrived. The driver didn’t know where the other package is. His depot manager doesn’t answer his phone. Fedex online chat agent doesn’t know where the second package is. I’m asked to contact the retailer and get them to file a missing item claim. In my view Fedex have a contract and obligation with the retailer so why should I be the one to contact the retailer? I later receive notification that my two items have been delivered at noon! Next day I contact the retailer and they advise the second package is showing as out for delivery today. No notification received from Fedex. The app and website tracking are updated suggesting the same. Again the app provides no real time tracking or updates and in fact I don’t see any indication of a delivery time..Give-Me-FiveVersion: 4.3.0

✓ So badI will not shop with businesses that use fedex. This app is almost as poor as the service (package is 2 weeks late and counting). Offers nothing more than web..TheCoffVersion: 6.5.0

✓ WasteDeleted this app one day after loading.LesRC666Version: 6.21.0

✓ “Can’t create label” dead endSpent 20 minutes putting in lots of details only to get to the very end and got a “can’t create label” message! Total waste of time. Why would the create an app that doesn’t work!!!.XxjjzzVersion: 7.1.0

✓ UselessThis useless app puts me off using FedEx ever again. It’s incredibly hard to create an account because the app struggles to work with a mobile phone keyboard when creating a password. But when you do eventually create an account, the app takes you to the option of linking it to your Gmail or Outlook email. If you don’t have Gmail or Outlook, it’s impossible to use the app. That’s because the ‘no’ option is off-screen. Words fail me. Presumably, the app developers did no user experience testing. It makes FedEx look useless..Chess ParentyVersion: 7.2.0

✓ GARBAGEThis App is a joke! Track a package... Save it to the watch list.... and it just disappears... This app deserves 0 stars until they actually make it work!.Sir Master JVersion: 4.7.0

✓ App is meh, I hate FedExMy family and I have had some problems with FedEx, from using my phone number as the delivery address and then saying they can only start a investigation after I had to contact the company that send my package and sit on hold for over a hour, to not letting my family now that they delivered a food box from a food service and just not bother to update that they delivered it a day and a half ago so all the food went bad. Sorry this is more of a rant about FedEx. Anyway about the app... it’s meh, it doesn’t like finding tracking numbers if you try to open them in the FedEx app from safari or gmail and such. Also I created a account to give further delivery driver further details and you have to sign up for the FedEx delivery manager, you have to put your phone number to verify your account and my number “could not be reached” so the only other option is you have to go to the FedEx website and vaguely find the second option which is to send the registration form by mail to you which will take over a week. Anyway, don’t use FedEx. Use UPS or USPS or some other shipping service..DeathsticktankVersion: 6.5.0

✓ The worst courier app everI’ve used many many courier/delivery apps with no problems and found them to be useful and informative bits of kit that help me plan my day around deliveries. HOWEVER, the FedEx app must be the worst app ever to have been launched - I resist saying ‘invented’ because it’s been thrown together and is woefully incomplete; my IT students could do better. You have to load the tracking details EVERY time you want to check your parcel. The app frequently freezes, links can’t be followed because 9 times out of 10, the page is not found or the app just switched itself off. I have never sent anything by FedEx and I don’t intend to because it is impossible to track goods using the app (research shows that approx 85% of UK teenagers and 20+ use their phones as their key resource, not a laptop or desktop machine so good mobile apps are essential). It is just awful. I suggest the app developers take a look at the DPD app, which is just so much better art providing customer support whether sending or receiving goods..Stressed but fabulousVersion: 7.1.0

✓ No live tracking in 2020??!It’s 2020 and there’s no live tracking. I work exactly 7 mins from my home. If there was live tracking or at the very least a system where i can ask the driver to call 15-30 mins before arriving then I’d be able to jump in an uber and make sure I’m home. I work for the NHS and I can’t miss work repeatedly for deliveries. Because there’s no live I missed my parcel twice and now with this third attempt FedEx is unsure if the driver has my parcel for delivery today or if it’s still at the depot because there has been no recent scanning of the item. To add, I’m late for work now just for this with no clue if my item will even come today. Not impressed..NicolAppVersion: 6.3.0

✓ LOCAL PICKUP IS SLOWER?!?!?THEY DONT TELL YOU THIS!!!! BUT LOCAL PICKUP IS SLOWER AND A WASTE OF TIME. IT TAKES 24-48 JUST TO CHANGE THE SHIPPING TITLE. (NO UPDATES, NO CUSTOMER SERVICE, NO TRACKING, NO HELP!!!) I signed up for message and call updates on my package and I receive nothing. Once my package arrived, I was not there to sign for it since I had no notification from FedEx. I decided to call and see if there was a faster way such as picking it up from the shipping center. After I changed it to local pickup, I was told it would take 24 hours to process and I could get it that day or the next. Multiple calls later and I’m told I will get it by the end of the second day which does not happen. I was specifically told that I would be able to get it at the end of the day before close. So there I was, at the store expecting to get it and then they had to tell me it wasn’t there. They did nothing for me except tell me there’s nothing they could do and no one they could call but connect me to customer service which I had already called 8 times. Honestly don’t call customer service, they just repeat what the tracking website says or lie to your face. I WASTED 2 days trying to get this package and they’ve just left it sitting in a warehouse. Disappointed. Dissatisfied. Zero stars..Don’t use FedExVersion: 7.8.0

✓ No informationThey did not gave us any information about the delivery delayed. I was expecting the delivery and checked for updates Don’t even no what happened . If you unable to deliver with promise time then better not to promise the delivery date and time Can trust fed x..Dinesh 0910Version: 6.20.0

✓ Avoid the company is my suggestionBought a few things online and it’s always stressful if the shipper ship through FedEx! The delivery person delivered to wrong address and caused delayed, then they don’t call me the next day when they need my buzzer to come inside my apartment, then on the tracking, the expected delivery date is just showing PENDING forever. when you call the customer service, it is just AI automatic machine, then after chose your options to change your package, it told you that you can’t do anything till you call the shipper. What’s waste my time. A week later still hasn’t received item. Then my shipper had to ship me replacement through different currier company. Very frustrated to deal with this company. I would avoid this company if I could in the future..Chi8999999Version: 7.8.0

✓ GarbageIt’s 2023. Why release an app that literally forces you to the website for anything of any importance regarding your shipment? On top of that, the website is atrocious. I spent an entire hour trying to figure out how to schedule a delivery for a different date. Let me save you the trouble, not possible. Every click just recycles you to put in an address you already have associated with the account, and then you wind up on a page that has nothing to do with what you’re attempting. I finally opted to just have the package held at an affiliate location (all of this was because they continue to deliver a package mid day when no one’s home, it requires a signature and there’s no way to have me waive the signature and just have them leave it). That was 12 hours ago. I still don’t have any confirmation that A) it’s being sent somewhere to be held on my behalf and, B) if so, where that location is, because they never sent any form of confirmation. Trash. The whole service is complete trash. We’re here in the apparent emergence of AI and FedEx can’t figure out how to operate a website or an app. Bravo..Frank BellizziVersion: 7.4.0

✓ Terrible updates*update* none of the five packages that we’re suppose to arrive today (or sooner) have arrived. I did get one from UPS (who had 7updates in three days and delivered a day early). Zero updates from FedEx. I downloaded this app to track packages (yanno, the intent of it and such); fedex is horrific at updating location of packages. It’s the 5th and a package due on the 2nd has had zero updates and nowhere to be found. I am currently waiting on seven packages… none of them have updated locations in four days. An item shipped the same day with UPS has had an average of 1.5 updates a day! Also, I believe I was given wrong tracking knee because another package was posted as delivered, in a state 14 hr drive away, a day early. The reason they get 2 stars is the setup of the app is easy/good. Unfortunately their additional stuff is useless due to lack of actual updates. In general, I try to avoid any distributor that uses FedEx… I’ve had these issues for years with no solutions..G.RucksVersion: 6.19.0

✓ Worst app ever…. Typical fedex.Its more annoying hen an app. With this installed everytime I receive and email that I have a package coming with a tracking number, when I click on the tracking number, this app opens and says the action requested cannot be performed. I always end up having to open the tracking number in safari to see its status. Worst app ever. Clearly never tested..ThiermanVersion: 7.10.0

✓ The worst courier serviceThe worst courier service in the total world I never saw such ah worst service my parents had send me food items from India to Australia it Took 25 days to reach me they have no customer satisfaction they only need money from customer the food had reached me with fungus this is how fedex people be please any one don’t use this service for sending anything to abroad.Burri kiran reddyVersion: 6.2.0

✓ XWhy do couriers deliver during the day when no one is home, everyone works during the day. And he doesn’t leave a package near the door, he just leaves and didn’t even call or leave a sticker saying he came?.Steshka1111Version: 7.6.0

✓ No more fedexI am so tired of sellers using fedex. Out of several items I have purchased, only 1 has been delivered on time and at my address. I get text shipping updates and they are never correct. And once again I received a text update from fedex that another package is delayed. That package was supposedly 20 miles from my home in Georgia, now my package is in the state of Illinois. Fedex is a joke. I’m not sure if there is anyone at any of your fedex locations that can read and comprehend the English language. Revised 9/3/23: Yet another item I purchased (this time from Home Depot) is delayed. Supposedly because my apartment number is missing. I don’t know, maybe it’s because no one there can read. My apartment number is as clear as the street address. But it too consists of letters and numbers, maybe that’s the problem! I stopped online shopping at the other two sites because they used fedex, now it will be one more. Does anyone ever actually read these?! I guess customers are really not that important to you..DawntranthamVersion: 7.5.0

✓ App now completely uselessNothing saves in the watch list without logging in. Why do i need to register for an account just for tracking updates as a receiver only? No thanks..KM Tech AustraliaVersion: 6.9.0

✓ Login after login after loginThe app used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch the app or actually honor Touch ID preferences previously selected. Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because this app is frustrating..AMGrailVersion: 5.1.1

✓ Utterly utterly sh**eContinually tells me stuff has been successfully delivered to a random address miles away despite having the slip saying ‘sorry we missed you’ no obvious way to do anything about this mistake their end. Already on a second delivery (after the first had no we missed you note) having rearranged delivery for tomorrow it then randomly came today. Utter shambles, worse than Hermes which is saying something..SmidgeisalwaysrightVersion: 6.18.1

✓ Just as bad as the reviews - two star at bestI signed up for this because the FedEx desktop PC tracker wasn’t working properly. I hoped the App would be better. Not so. Yesterday it was telling me my delivery would be arriving “before 6pm”. So I waited in all day. Nothing. Then it changed its tune to “by the end of the day”. Nothing. This morning it says delivery “before 6pm”. I’m going to be out. Nowhere to leave instructions for the driver. Utter shambles..Hamish PVersion: 7.4.0

✓ Useless in CanadaThere's no way to leave driver instructions for packages sent to you. The "to me" section is always empty, even after creating an account with FedEx online. UPS is way ahead in this..Stingray7826Version: 4.4.0

✓ Doesn’t achieve anythingDownloaded the app as I had a missed package letter that stated I could manage my delivery through the app. Which I tried and all you can do is see the status of the delivery, but can’t redirect it or ask for it to be left in a safe place. Tried using the website which apparently has technical issues and can’t retrieve my order. Now I have a parcel that I desperately needed 4 days ago, but it’s stuck with FedEx who won’t deliver it..Markx33Version: 7.7.1

✓ PointlessWant my credit card so I can see view my order via tracking number.Honest guy 07Version: 7.1.0

✓ Sat in my window waiting for my package all daySaw a ground truck drive by without stopping, saw zero attempt by anybody else to come up and knock on the door. “Customer Not Available or Business Closed” Where’s my new phone Fed Ex? Never willingly using this company again..Adrien_pro_gamerVersion: 7.11.0

✓ We need a 0 star optionTommy Hanks being a Fed ex guy in Cast Away is pretty close to real life. Only differences are he tried to deliver packages fast and efficiently. And you guys don't. I mean not even an effort. I took work off to wait on a package that was marked as on the truck. Then I get a notification that delivery wasn't made because nobody was home to receive it. First of all, you ALWAYS drop off stuff with no person or signature in sight. And my door bell camera shows not one FedEx truck came at all. That alone is so unprofessional. So then I try to use the app or what they call an app, until I realized "Oh wow this app doesn't work at aallllllll". So I missed work, waited all day, got lied to after a half hour on the phone with FedEx and now I'm wasting more time writing my first ever review all because how badly these people conduct business. If you need your things delivered efficiently and properly. FedEx ain't for you. Tom Hanks would have been a step up from this nonsense. Even after a plane crash and being stranded, Tom and Wilson would have delivered it faster and for sure better customer service... The End #WhatCanBrownDoForYou.Big CizzalVersion: 6.5.0

✓ App doesnt remember tracking numberWhy do I have to manually re-enter the tracking number every time I open the app? “Recent searches wiil show up here” does not work..666gec666Version: 7.10.0

✓ Disappointed is an understatementI really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that..JoulequeenVersion: 5.5.0

✓ App doesn’t work stillDoesn’t send notifications when requested despite permissions being correct. Also doesn’t save your shipment you are tracking even if you favourite it. Pretty useless. Better just use the website.TiginAusVersion: 7.10.0

✓ Report missing package function doesn’t workTrying to use report missing package function but unable to proceed as it’s stating my phone number is invalid. I’ve tried re-entering it and also my land line number but get same message. My guess is the app is not recognising UK numbers. I had thought FedEx where on of the best and most reliable delivery companies but are nightmare to deal with. I appreciate thing don’t always go to plan, but the lack of communication and updates is totally in acceptable.Co3tvVersion: 7.8.0

✓ TrackingAbsolutely a waste of resources using this app, and FedEx has not delivered on their projected delivery, I cannot in my experience recommend using their services.BryancliffVersion: 6.16.0

✓ Lame and datedMy biggest complaint about this app as it doesn’t retain the tracking numbers that you have previously entered. And then it prompt you for your notification preferences which I have said about 20 times now that keeps coming back with an air saying you know it can’t complete the process or whatever. Another big complaint about the app is you can’t really see where the driver is like you can’t on the UPS app today’s world we should be able to track that package driver down to the meter.. The other issue isn’t necessarily with the app but it’s with my driver. He left a big package on the side of our house instead of bringing it to the front door didn’t ring the doorbell. If I wouldn’t of stepped outside, I wouldn’t even known the package was here. We have package staffs in our area quite often. You think that the driver would use some common sense. He does leave the packages up on our patio. He leaves them right in front right in the way so I can see him there’s plenty of places up on our patio. They can just slide it over 1 foot and it would be out of sight. The other thing is when he does package the door he doesn’t ring the doorbell isn’t that part of the process you dropped the package off and you ring the doorbell to let the person know they’ve got a package out front honestly, some training is in order..WeevieLSVersion: 7.10.0

✓ Abysmal AppShockingly poor app from a huge multinational company. Obviously their Developers are third rate amateurs. App will not save your tracker numbers so keep them handy. Live Chat cuts you off as you get closer to being able to message a human being if that’s what they have at FedEx, I suspect they use poorly trained chimpanzees. All in all, this app isn’t even worthy of a single star, but… I might as well be telling the trees because FedEx don’t give a single toss about their customers..Dougie The BearVersion: 6.20.0

✓ Apps brokenNew version is broken just stuck on the load up Screen.Robert ChojnowskiVersion: 7.4.0

✓ No way to change missed delivery instructionGot ‘Sorry we missed you card’ with printed label showing time of delivery attempt and various tracking codes and IDS. None of these were recognised by the app so have no way to check/advise re-delivery. Tried bypassing the app by going to the web address on the card. That was useless as well as it asked for a waybill ID which I don’t have. Tried all the codes on the card but none worked. Now just hoping they’ll try to deliver again tomorrow. Unbelievable how a company with only one thing to do (get packages from A to B) can f it up so much..ChrisglosVersion: 6.16.1

✓ Needs many improvementsHow do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no FedEx drop centers on this side of town at all. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. Trying to reroute a package is another nightmare because even after you give the app access to your location it will ONLY show you locations near the original delivery address. Considering I live all the way across town from where I used to - you can see the problem with this. Even moving the map - it does not update with addresses in the map area view. Dialing in to try to reroute is even worse. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. For a company FedEx’s size and with their seniority in the industry this app is an utter embarrassment..Mytw0b1tsVersion: 6.16.0

✓ Wow, just wow.I can open my browser, and sign in and find my package before the fedex mobile app is even loaded. That’s ridiculous. Find a faster way, or stop using 18 layers of mobile app development garbage to make such a simple app..PinchiesVersion: 7.7.0

✓ Tracking Numbers not retained…The tracking number is not retained when I close the app. I have packages that are coming via FedEx. However, they are delayed and so being able to track. The package is a bit frustrating as I have to go find the tracking number and paste it in each time. Please do some user experience testing next time and ensure this experience is fixed in the next release. Very frustrating….TallTreeManVersion: 7.9.0

✓ Tracking issuesThe tracking number doesn’t stay in the list once the app is exited on the iPhone for some reason, it’s fine on the iPad tho.Akita19822010Version: 4.7.0

✓ FedEx needs workTheir app. Not bad but sometimes delivery dates are a bit off. For the most part it’s easy to use. Their drivers, for the most part pretty good guys, today however our driver decided to leave our box being delivered, which had frozen and refrigerated food inside and it’s April in Arizona, behind a wall near our front door. They then decided not to knock on our door or ring the bell. They did not even go near our front door because they didn’t activate the camera and we were not aware our box had been delivered. All our neighbors were quite aware I bet because you could see the box from the street, you just could not see it from our front door camera. Our box with perishable food was delivered at 11:15 am and sat outside in the sun until about 6:00 pm when my roommate got home and saw the box sitting outside. I’m surprise no porch pirate took our box to be honest. And all of this could have been avoided if only our lazy FedEx driver would have just KNOCKED! Then I go try and make a complaint on the app about just the one delivery and it’s pretty much impossible, I get redirected to call FedEx directly so spend a long time on wait probably. Maybe the app needs more work than I thought..Ro•ozVersion: 6.8.0

✓ Where’s my expedited package???It’s only 6 days late from your delivery guarantee delivery date and it’s been 20 kn away in Cambridge very poor delivery service!.Ace of reviewsVersion: 7.10.0

✓ No notifications and no communication at allThis isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment..SkypanpanVersion: 7.1.0

✓ Waste of timeApp does not work for Canadians..NotforcanadaVersion: 7.4.0

✓ Absolutely awful appI would have put zero, unfortunately I can’t this app is a waste of time and money. My package is lost, the app apparently is a third party app and not official according to fedex helpline, yh also you can phone customer help line and this app doesn’t have one or it’s not useful at all, app very glitchy also wants to use the web interface. Just don’t use fedex or don’t download the app use the web if you desperate..CelallbabaVersion: 7.7.1

✓ Terrible app and company as a whole.Scheduled Thursday delivery is delayed, Thursday night delivery is pending, still pending Friday, received an alert a delivery was attempted Saturday afternoon (which is a lie because I was here), I requested a hold at a local store after the fake delivery attempt, received an alert early Sunday morning it will be delivered by end of day, received another alert Sunday later morning saying I will be notified when it reaches the hold location, Sunday night the delivery is still pending. Speaking to a customer representative is impossible. And I mean it might actually be impossible and they have no customer service representatives because it’s an automated menu of unhelpful information no matter what you do. This app and company are horrible. There are perishable goods in this package and I can’t get a straight answer about where it is or when I will get it. I will be selecting UPS for shipment if given the option from now on because this is ridiculous. Especially the driver that lied about attempting a delivery. I hope the seller understands the problem with the horrible shipping and I can get a replacement sent UPS. Thanks, FedEx..OmgnicknamepleaseworkVersion: 6.17.1

✓ DisappointedNo words.ShhkkydsasygVersion: 6.5.0

✓ Poor customer serviceThis is ridiculous, my package needed a signature to be released and because I have a life, I can’t sit around all day waiting for it to show up. Oh wait, they have a digital signature release… wrong, attempted to do that so I wouldn’t have to be there to sign for it, didn’t work. Lets try calling them, pointless, said they would make an attempt before 8pm again, didn’t happen. FedEx is behind when compared to other shipping companies since they can’t tell you a direct time. They just say what day it is coming but not what time. Like wow, thanks FedEx for narrowing it down to a 1/720 chance of me being there to sign for it. (Open for 12 hours and only appears for a minute 12•60=720). The least they could do is tell me what hour of the day still only being a 1/60 chance. I guess Ill just grab it myself… of course thats not available for whatever reason. Maybe I should be more proactive in trying to receive it; ill sign up for all of the alerts… Nope, only thing they alerted me about was the fact that I missed it again and didn’t tell me until 20min after it happened. Just ridiculous..Consumer1483Version: 6.18.1

✓ Bad. But just about works.It’s like the developers are going through a checklist of things undesirable in an app. So; I’ll do a list of my own from the short time since installing: - Bloat. Does a parcel tracker really need to be almost 150MB? - Stability. Already crashed twice and I’ve only tracked one item… - Insane licence agreements. Oh yeah. That’s probably a portion of the bloat. - Interface design. It’s not what’s tappable, while the arrangement can lead to mis-selection, and then just throws in something completely different to what would logically be expected anyway. - Sometimes interface elements forget to work. Probably just buggy, but who knows. - The registration process. It ended up saying ‘cannot perform that action’, and then I find it’s sent a retest ration email anyway. - So; I log in. But it can’t do that either. Web works though, so I fiddle around there and somehow get the app to like me. - Links and pages don’t work. For example; press info/help, and you get a ‘page not found’. Remind me why I downloaded this, rather than just open the website of these technophobes?.GooglyheadVersion: 6.16.1

✓ They Do not right their Wrongs‼️I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a fedex Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care ….KiarstinVersion: 6.14.0

✓ DisappointedThis “great” app that this company say’s is a joke. I waited for a week for this package to come in. They delivered one set package that I order with no signature required but when it came to my other one they needed a signature. I had to download this app so I can plan ahead on when the package can be here so I can sign it. But unfortunately every time when I ask for a update or a certain time they give me that date but then say at the end of that day. Unfortunately the app kept on saying package is pending but then says its in transit then says the other package is in one of their stores so now I have no clue which one is the right information. I call customer service to ask to hold my package there so I can have the ability to pick then up. He tells me that he put a hold on them and that you can pick it up. I go over to the location and they tell me that the packages have been sent so I go home and I get hit with that sorry we missed you sticker so I feel that I am in a wild goose chase. I call them the next day and one I could barley get a connection with the representative and two in order for me to hold them I would have to call the next day so they can call the location to hold it for me. Its already been 4 days for me not getting this package and this is truly unacceptable for a shipping company..FacebamVersion: 6.21.0

✓ This app sucks !!You can’t send or talk to customer service , No contact info or send a message to them about your parcel . They need to update this information that’s why I gave a 1 star.Wolfman7474Version: 7.7.1

✓ Terrible companyTwo failed deliveries in 1 week. One delivery was of a fresh seafood dinner bundle for my birthday, stayed home all day waiting for it. Never showed up, came the following morning and I was informed it was not refrigerated all night. No apologies from fedex. Few days later another order due on Friday before 6pm has now been pushed back to Monday. I ordered an item on eBay at 12 midday, and parcelforce delivered it at 8am the following day. Not even 24 hours turn around time, amazing speed and service. Time fedex went bust and let the other delivery services such as parcelforce and dpd show them how to do it properly..BellySpoonVersion: 6.16.1

✓ TransparencyThey give you as little info as possible when ur product is delayed leaving you confused and breaks ur anticipation that product arriving any time soon..HugyliaVersion: 6.16.1

✓ How have they still not fixed it after all this time?!You’ve seen the reviews. This is a pretty universally bad app. I’ve only just downloaded it yesterday, but already I’ve noticed quite a few faults with it. When I try to track a parcel, it doesn’t then save the parcel to the ‘Watch’ page for convenience like it would do with the Hermes or Royal Mail app. Even if you try ‘starring’ it. You have to go to your email to find the tracking number and copy and paste the tracking number into the app because it loses all the data every time you close and reopen the app. Also, it doesn’t give me a time window of when it’s coming (it should by now as it’s coming today) it just says ‘by 6pm’.Yolo or so it goesVersion: 6.4.0

✓ Tracking disappearsIn the app the tracking numbers won’t stay in the list. This has been happening now for weeks. Please fix this..AnnamadeitVersion: 7.10.0

✓ Useless appWorst service ever..ElennnndVersion: 7.10.0

✓ Forces You Download an App just to Book a Redelivery?What a pile of horse dung this app is. First off, don’t force customers to download an app just to book a redelivery (very cynical). Secondly, if you are going to force customers to download an app make sure it’s a really good one! The barcode scanner didn’t work properly and the rest of the functionality is very very poor. I get many parcels delivered by DPD who are a dream to deal with compared to you. Thank god more retailers aren’t using your service! Sort yourselves out!.MixedupkidVersion: 6.3.0

✓ Great for knowing how many days late your package isI wish I wasn’t accountable for my job too. Maybe I should work for you..Japhy82Version: 7.11.0

✓ Latest version doesn’t work!My fedex app works fine but after updated to the latest version, now tracking no. won’t save! Have to keep adding it again & again! What’s the point!.Tk in QLDVersion: 6.9.0

✓ Tracking numbers not stayingPlease fix… Ever since the latest update, the tracking numbers will not stay on the app and you have to input your tracking number each time you open the app… Even when you apply the filters, I’m tracking number is not there.SugarStar2012Version: 7.10.0

✓ Does not work in CanadaThe app doesn’t allow you to login with your delivery manager credentials if you reside in Canada. This seems like a missed opportunity for those who use FedEx outside of Canada..AndrewGaVersion: 7.10.0

✓ Nearly Unusable AppI can see tracking info on this app when I enter a tracking number. But that is as far as it goes. Any attempt to add or get further information (i.e., delivery instructions) is impossible. Attempts at logging in inevitably fail and so do attempts to reset my password. Using the email method, where I am supposed to be sent a link to reset the password are never received. I have tried this multiple time and different times of day. I have never received the expected email. No, it is not in my spam folder. The virtual assistant they offer is useless. Very frustrating. Update: I have been contact with an apology that there was a system problem which caused my issue. However, I have tried again to log in and change my password only to be disappointed again. As before, I never received the necessary email from them with a link to update my password. Another update: Months after writing the above review and then the first update, I am now writing another update. I have seen no improvement whatsoever to any part of my complaint. This app is useless to me. And even attempts to login directly via the web site has also failed and no texts, emails, or phone calls have reached me to update my login. Terrible..ImaginalVersion: 6.20.0

✓ App is Good, Service is less than helpful.I live in the country. I was notified several times my 3 packages would arrive today. I took the day off from work to patiently wait. About 7pm the status went from “Out for delivery” to “Delivery pending”. I tried the chat bot, as usual with bots, it was useless. Then struggled with the automated phone response system for 5 minutes until it routed me to the que. Waited 27 minutes to speak to a LIVE representative. This person’s system told her the packages were still out for delivery. My app knew more than she did. She said, “Call back tomorrow”. I will say that I was happy to be able to understand the person on the phone when I finally reached her and she was polite but not able to help with accurate information. I also had a package delivered by UPS today. Their app was so much better. It gave me a live map to follow along with to track the location of my driver. I could see his truck location and this helped me plan my day. I even brought the dog in when he was near..Chells64Version: 5.9.3

✓ Doesn’t work in AustraliaThe app doesn’t work in Australia.Goldorak64Version: 7.3.0

✓ Useless appHave you even tested your app? Was an elementary kid designed your app? How low and cheap can you go. Completely useless app..CredviewVersion: 7.9.0

✓ Worse delivery app and constantly crashesI’ve got several delivery apps but this is truly the worse app I have ever come across. Adding shipments fails to save often once eventually added in, they vanish most of the time and you have to keep refreshing for them to appear. Clicking on any shipment to see details instantly crashes the app every time. I’ve not managed a single shipment to do anything even viewing basic tracking. Constant crashing can’t see anything..Ac223434Version: 7.2.0

✓ FedEx refuses to do their jobThis app failed to provide pertinent information regarding my delivery. Was slow to update and I experienced the following issue from the company. My Package was out for delivery today and I waited at home. At 1pm I received a notification online stating “Operational delay” and delivery updated to tomorrow. I contacted customer service who told me it was due to the volume of packages they were processing which is understandable except it was already on a truck out for delivery and it was only 1pm. No attempt at delivery was made. They outright refused to provide me a case number and refused to escalate me to a supervisor. They also refused to change delivery option to a FedEx location I could pick up from and refused to prep my package for pick up at their distribution center. I told them I will go where ever I needed to to get my package since they were unwilling to deliver it to me. They told me that was impossible… they refused to deliver my package, refused to allow me to retrieve it, refused to acknowledge the absurdity of the excuses they were giving me and then refused to allow me to speak to a supervisor. I’ll be filing anything I can against this company and I suggest everyone else do the same. Good luck..Salty69Version: 6.16.1

✓ Terrible appFedEx ought to be embarrassed. I didn’t want to believe the terrible rating, but wow they are totally right. This app is slow and buggy - it’s been poorly written and executed. Even though I’ve registered in the UK with the iPad version of the app, the iPhone version of the app will only allow me to enter a US address and phone number. Both take ages to load any tracking information and neither can reliably retain shipments marked as favorites. That they haven’t managed to fix these basic issues after repeated awful ratings speaks volumes - either they don’t care, or they’ve got an incompetent development team which they haven’t yet addressed. Whatever the reason, this app is damaging their reputation amongst customers..Kelvin_FLVersion: 6.18.1

✓ No pointFor casual users looking to track a package, this isn’t the app for you. It doesn’t save tracking numbers anymore so unless you like reentering data every time, just keep a tab open in your browser..Ip0d 1234Version: 6.11.0

✓ EVERY YEARI cannot describe how deeply I hate FedEx. Every single year during this time of the year, I have to investigate like I’m a detective to find my packages. This morning, I started receiving “out for delivery” text messages from FedEx at 5:28 am. So I sat at home ALL DAY waiting for the delivery so that I could get on the road and travel for the Thanksgiving holiday without leaving my valuables on my doorstep. Finally, around 2:30 pm, I checked the application to see what was happening because FedEx typically delivers in my neighborhood around 10:30 am. There’s a “delivery exception” with a note that stated that they “attempted delivery at 1:56 pm”. I called the customer service line and had to fight with the automated system to get to a human on the line. The guy tells me that no, nobody actually attempted delivery. He said your packages were actually loaded onto a truck that nobody drove today 😂. I said but wait! The application said they attempted delivery’ he says yeeeah that’s not true. I said bruh! I got to get on the highway and travel for the holiday and you’re telling me I have wasted hours and hours waiting for a package that won’t be delivered until Friday?! He said yes, please go on your trip. I haaaaaaaate FedEx! 14 hours of travel time wasted.Nickname 1 Nickname 2Version: 7.1.0

✓ Pathetic excuse for a courier companySave yourself the trouble and headache and use another courier company. FedEx’s standards have dropped so low third world countries postal services rank better then FedEx. Forget about customer service there no help they cannot even contact the local depot’s to find out why a delivery never went out or is running late. Can you believe that!!! It’s gotten so bad after my package sat at the local depot for over a week which is only 20 mins away from my home I went to the depot in person to pick up my package only to be told after 1 hour off waiting they couldn’t find it even though it was scanned in the morning. Delivered 2 days later 18 days late. FedEx you are a joke..Kopek itVersion: 6.14.0

✓ FedEx Terrible ExperiencesI’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service..DonaldlopezVersion: 5.7.2

✓ Not WorkingThe App was ok, but of recent both the App and website have major issues, the App just keeps crashing with the message “session expired “ this is when you try to login and is almost instant, I have deleted and reinstalled the App, but still the same. The Website is basically the same. At this moment in time I would not recommend using the app, you would be better off using a universal app instead..Patch 1400Version: 7.10.0

✓ No better than a text messageIt knows you have a delivery, but, cannot load any details - it just shows a spinner It’s the only delivery app I have that could not find my address - for some reason, the developer has chosen to take the opposite approach to every address search in the universe and start with the first line of your address, the search failed immediately. Useless… How do people get away with writing garbage like this?.BingitybingitybongVersion: 6.17.1

✓ Very terrible servicePlease beware of FedEx, they hurt me very much. On Monday, June 7, 2021, I sent a certified check from Halifax, Nova Scotia to Red Deer Alberta. At the counter, I told them this for a car I want to buy, and the check must arrive tomorrow so I wouldn't lose the Deposit. They told me if I pay an extra, the check will arrive tomorrow" and made it indirect so that any adult at the address could receive it. On the second and third day, the check did not arrive, I called FedEx customer service, and their answer was that the delay was due to Covid??? (It's not a washing machine, for example, it requires three men meeting to carry it....one person can deliver the check) So I told them FedEx must reimburse me for the amount of Deposit I lost. After hours they called me from FedEx to say we will return your shipment to Halifax because the recipient says there is money In the envelope, I said OK if you give me the recorded call that proves your words because your calls are recorded, the customer service employee hung up the phone in a rude manner. The next day they called the recipient to say we came and didn't find you, so he went to the FedEx office and showed them the security camera recording at his house and no one from FedEx appear, they said, in fact, the driver did not ring the bell, but he called your mobile and you did not answer it, so he did not get out of the car. So the recipient said no one called me, and the evidence is that I answered your call a while ago. The next day they went to his house, but they refused to give the check to his wife (although any adult can the receipt because it is indirect) and they said because of covid we want to scan your ID??? Here I knew that they wanted to return the check on the pretext that it was our fault so that FedEx would not pay the amount that I lost as a deposit to buy the car. The first time they said that there is money and this is illegal, And when we asked for a recorded call, they said we came to the house and did not find anyone. When they knew that we had security cameras on the door, they said that the ID must be scan .... Finally, they returned the check to Halifax after 11 days, Thursday 17 June. And I lost the Deposit and I paid an extra amount on the first day for express delivery... I lost the car I was going to buy... I lost time and spent ten days with stress and I don't know a way to hold FedEx accountable. I.ll share this miserable and terrible experience on Google, Facebook, Insta, Twitter, Apple Store, and Google Play if FedEx does not find a solution to compensate for my loss..DivobarcaVersion: 6.11.0

✓ Pathetic and reflective of FedEx’s approach to customer serviceAbsolutely terrible app. Nearly every function gives a response of ‘the action that you requested couldn’t be completed’ , even on the rare occasion when it does complete the request. Tracking information suddenly disappears. But by far the worst thing - and this is more the fault of FedEx’s whole tracking software system - is that you are given the earliest possible date where your parcel could arrive. But it is made to look like a definite delivery time, even saying ‘before 12pm’ as well as the date. My parcel was supposed to arrive before 12pm today, to London, and yet the same tracking page a few lines of text later said that it was in Saxony, Germany and ‘on time’. Obviously it didn’t turn up, it’s still saying it will be arriving on what is now yesterday. Utterly pathetic and shows a total disregard for wasting the time of the people that keep them in business - their customers. As for the app, hardly a surprise given they can’t even get their tracking infrastructure working so it is useful for customers..PeegthomasVersion: 6.16.1

✓ UselessI have to re-enter my tracking number every time I open the app. It doesn’t keep the number, even if I mark it as a favourite..BlselsVersion: 7.9.1

✓ FedEx is worse than the Pony ExpressThis company is hands down the worst shipping service ever conceptualized by man. Continues false delivery estimates even for time sensitive items or paying for expedited shipment. Don’t give me an estimate 4 days before you even come close to getting the package to the destination facility. The app doesn’t allow registration and neither does their website. This company requires signature on EVERYTHING. Do you expect people to sit at their front door from 8am-8pm for a package that never shows to sign for something?? Then when you try to release them from liability and pressing , or hold at a facility, this app and website craps out and is unable to confirm. To top it all off if you want to register to enable a feature which is ridiculous and no other shipping service requires, they have the audacity to MAIL you a parcel that will show in 3-5 days, which is already past the “3 attempts then return to sender rule” This company should be embarrassed that a start up book company was able to develop a shipping service that outmatches your entire business practice in a matter of years. I cannot believe companies still use this company to ship things they are asking for a customer service nightmare everytime they use it..Z3Z38Version: 6.19.0

✓ SuiviLe numéro de tacking ne reste pas en mémoire dans l’application.Bolo NicolasVersion: 7.9.1

✓ APP IS USELESSFedEx should allow users to manage their deliveries, reroute the package, reschedule deliveries, add special instructions, etc. especially in these chaotic times today where people are stealing packages regardless of what the contents are. I DREAD receiving a door tag from “DeadEx.” UPS has upped their game but providing a myriad of options when it comes to managing 1 or 1001 packages. it’s easy, it’s cheap and with frequent promotion, it can also be free. FedEx offer tracking only, which can be accomplished simply by clicking on the tracking number ANYWHERE and the tracking information is going to pop up in any browser and any search engine/app. I see that screenshots provided with the app show options like signing for the package or holding it, but out of 3 FedEx packages I am tracking for delivery (one today and the other 2 by the end of the week) NONE has an option to do anything except to nickname the shipment. That’s it. I hate to say it but I wish the merchant I purchased two pairs of sneakers and a pair of black Doc Martens boots used UPS for their delivery instead of FedEx. I’m expecting the packages to be stolen as it always happens with FedEx..DjmalenicaVersion: 6.2.0

✓ Not one but two spinning wheelsBig achievement for a process that should be simple and streamlined. It gives error messages, you have to hunt for your delivery, when you find it it lists a single delivery as two separate deliveries. Please could senders in or into the uk use Royal Mail. I’ve simply never had a problem either sending or delivering. As it is it’s going to be a major logistical exercise to get my parcel..Ran3uiidomtyu5nameVersion: 6.16.1

✓ FlawedCan’t sign up. Keep asking for “valid phone number”.... and I know my own number. Very frustrating..Yojimbo-yoVersion: 5.7.2

✓ Not very helpful!Does not work at all using iPhone iOS 17.3. Workaround fix is to delete/uninstall earlier apps and reinstall latest available version. Moreover, the real-time in transit tracking update has at least half hour delay compared to FedEx website..Fortune 8968Version: 7.9.1

✓ Problem with favouritesThe app doesn't seem to remember something you saved as a favourite. Kind of useless having to re add tracking numbers even though you’re logged in..Sadman 3000Version: 7.10.0

✓ App that Fedex don’t take advantage ofThe app itself works well enough but I have not been able to locate my commercial account information from it for example. It’s main use is for tracking shipments although you can place shipments etc. Ultimately the real issue is that Fedex themselves never ensure that deliveries displayed in the app are updated in sufficient real time. Kinda makes it somewhat pointless..Franco WildVersion: 6.7.1

✓ There’s a World out thereDownloaded this. Apparently my country (Australia) is not significant enough to be supported by this app..SoundAdvice4UVersion: 6.6.0

✓ Poor ServiceOrdered an item from USA in February; was informed a couple days lat my parcel was shipped and on its way. I continuously filled out my details to receive continuous updates on its delivery status daily and got Bugger all. Kept being ignored, trouble connecting with a real person, couldn’t find a Uk FedEx number to speak to anyone and kept receiving an automated message stating my parcel kept being delayed in many different places. Was informed delivery would be on 26th Feb; then informed it was delayed AGAIN and AGAIN .. Never received nor could get any updates for 3 Day’s. Today I finally managed to talk to someone Via online chat; Who stated my parcel has now been released and shall be delivered today “Well; according to their online tracking .. My parcel is Still Stuck in Dartford since early this morning and tracking shows absolutely No movement since and I Still can not find out just exactly where my parcel is 😠 I seriously can not believe the unprofessional, irresponsible and incompetent management of such a world wide organisation to treat the millions of customers in such a Rude and disrespectful manner !.God1*Version: 7.10.0

FedEx Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FedEx Mobile.