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Blaze Pizza App Complaints & User Negative Comments 2024
Blaze Pizza app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Blaze Pizza? Can you share your negative thoughts about blaze pizza?
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Blaze Pizza for Negative User Reviews
✓ :/ broken appI referred a friend and didn’t receive my 30 points wow.Version: 3.0.2
✓ MASS SPAMMERS.If you leave notifications enabled, they spam you with marketing gimmicks geared towards impulse buyers like “hungry? Order now and…” If you disable notifications, you don’t know when your order is ready, so it’s a catch 22, you might as well just delete the app and call in your order. I wish there was a setting for “essential notifications.” I don’t know about you, but I eat breakfast, lunch and dinner at the SAME TIME every single day, not when some company sends me provocative offers..Version: 4.5.2
✓ Very disappointedIn very disappointed in the help they offer with the app. I can’t seem to find a phone number or proper email address to help with my issue. No one in store seems to have any information. There FAQ’s don’t help at all. I no longer have access to an email address that I originally logged in on the app with. I try to set up a new account and it says an account is already set up with that phone number. It wasn’t me to fix everything through an email address that no longer exists. And cannot find help anywhere else. Very frustrating. But hey the food is great..Version: 4.3.4
✓ Terrible App ServicePie day required downloading the app, which I did and signed up using Apple as it offered. It did not offer me the pie day reward. I tried to then change my password since I thought it may be a “sign in with Apple” issue. Once I did that I tried again, no 3.14 pie reward. Cancelled my order and re did the order, then it wouldn’t let me pick it up until 2:15 pm. My coworkers will now enjoy their pizza and I will find somewhere else to order, thanks! I have removed the app and refuse to eat here, simply on principal..Version: 4.1.3
✓ Terrible!!!If I could give zero stars I would. They advertised rewards incentives for switching from the old app to the new one a few weeks ago. Which I thought was great because we love the food! However, I switched to the new app and tried to place my online order and use the reward advertised but the damn app keeps crashing. It’s been almost a month of trying every few days and it’s the same. I Guess Blaze just lost my family’s business!.Version: 3.0.1
✓ App never works with promosEvery time I try to use the app to order for pickup, I end up giving up and going somewhere else. As I go to check out and pick my promo, whether a current offer or using my accumulated points, it glitches at checkout. Of course it will allow me to checkout without any kind of promo, but that adds $10 or more to the cost. My kids keep asking for blaze pizza because they like it, but the app is too frustrating to use. And like others have noted, customer service is non-existent since you cannot reach anyone that could possibly help. That’s the last time I try to order from Blaze..Version: 4.5.1
✓ Login issuesI can login fine through a browser but I can never log in on the app. It says I have had too many login attempts even though I get this message on the first attempt and I know my username and password is correct because I use a password manager. Do better..Version: 4.5.1
✓ Useless.This app is supposed to get your rewards so you can earn free pizzas etc. Every time I get to blaze pizza and open my app to scan it requires anotherrrrr update. Ridiculous. I don’t have time in a busy lineup to update an app..Version: 3.0.1
✓ App stopped workingWe used to use the app to order our usual pizzas, but the app all of a sudden stopped working. These companies that have apps for food ordering really need to hire better testers to fully test the apps before releasing updates to the App Store to prevent this kind of things from happening..Version: 3.0.1
✓ UhIt was my first time ordering delivery from Blaze Pizza and I was so mad. They use third-party deliverer and put a wrong address. The correct address is not even printed on the receipt on the pizza box. There was no "something wrong with the order" button or customer service in the app. There was no way to find the store's phone number. There was no way to track the order either since the link they sent me opened up to blank page. It only showed that my order was "delivered" while it was actually not. The deliverer called me but he said it was against the rule to change the wrong address to my address. I had to go back to the store once. After going through so much trouble I finally got my order. Thanks for ruining my day Blaze Pizza..Version: 4.1.3
✓ No barcode on receipts to scanWhat’s the point of the scan barcode feature if there is no barcode given on the receipts? No way to redeem points after purchase 👎🏼.Version: 3.0.2
✓ Concept=Great. Execution=BADGreat pizza. Awesome concept. Love the keto crust option. But this app… needs so much work. Logs me out multiple times during order processing. My saved card and info will populate during checkout and immediately disappear. Bugs and glitches galore. Can’t earn my rewards if I can’t use my account to order. Also adding a receipt after the fact to earn points is impossible. App gives me an error every time. Please work on this so I can order my pizza and get my points without pulling my hair out..Version: 4.1.3
✓ Stepped working. Can’t place an ordersWhen I finished my order. The check out button is in light orange and not responding at all. I turned off the app and restart it nothing happens.Version: 4.0.0
✓ Different Problem Every TimeThe website and/or app have a problem every time I try to use them. Usually it’s some problem with React JS and since this app is just a wrapper around the website the same problems occur here. My prior review: Can’t use this app on two different iPhones as it stalls on “fetching cards.” I really wish it would just use Apple Pay and bypass the entire card craziness. I end up having to use the website (which is great!) instead..Version: 4.3.2
✓ App is inconsistent and unreliableI love Blaze pizzas so I was so stoked to find out they had an app to streamline the process. However, the toppings are regularly outdated (for example, I've known broccoli was an available topping for some time now from going to the store location in-person, but it still hasn't appeared as an option when customizing a BYO 11-inch pizza), the rewards or promotions that I keep getting emails about never show up in the rewards section of the app, and there's no way to give feedback for issues with either the order or the app. Update: Recently, I've noticed that most of these issues are fixed but I keep getting a pop-up on the app that says that delivery is unavailable to my area, even though I've gotten delivery from the app multiple times before, and I can still get delivery from DoorDash (which I know for a fact is who this app partners with for deliveries). I don't know if this is a bug or a change in policy but I'm deleting this app and never downloading it again, the rewards are not even close to being worth all this trouble, I would rather just use DoorDash..Version: 4.4.1
✓ It sucksI cant do ****!!!! You cant add anything!! Save yourself and go to the store instead of usibg the app 👎👎👎.Version: 3.2
✓ App is too buggy to useApp is super buggy, not able to view the menu without putting in your location info. If you manually search for your location the app zooms in suddenly and you aren’t able to zoom out. App also suddenly zooms in when trying to enter in awards and won’t zoom out. Unuseable..Version: 4.5.2
✓ Pizza is great. App is brokenDeclined every credit card I tried. Alright I thought, I’ll go to my computer. Nope, got to the end and the field for entering your card number is greyed out and there is no way to enter it. Alright I thought, maybe its because I used firefox, Chrome will work. Nope chrome has same issue. I had to buy a giftcard, wait for it to be emailed to me, and finally I was able to order. It’s kind of hilarious how bad their site/app are. (Also, the link that says gift cards takes you somewhere completely different on the site). Someone designed this app in 2017 then quit.Version: 4.4.1
✓ Not Available in Canada?If your app cannot even show your Canadian locations, perhaps it shouldn’t be downloadable from the App Store in Canada. Might save complete and absolute frustration in trying to make something work that never will!!!!!!!!!!!!!! Going elsewhere to eat as you can’t even look at your menu without “finding a location” first. Sitting in front of your restaurant that doesn’t exist in your app!!!.Version: 4.2.1
✓ “So Close!” Error message needs a resolutionI tried placing an order on the app as well as the mobile browser and my PC browser and I kept getting the same message: So Close! A few more things while we heat up the oven: Except nothing happens. There’s no resolution to this message. The colon implies that there’s something else the user needs to address but it doesn’t say what. As a test, I attempted to order a simple cheese pizza and it worked. No “So Close!” message. This tells me that one or more of the toppings or choices I made in my original order wasn’t available. But the message doesn’t tell me that. If you’re going to use an algorithm that ties inventory to the ordering process, at least include a notification of what isn’t available. Don’t make the user check and uncheck a dozen options to figure out which ingredient is out of stock..Version: 4.3.4
✓ Better interface but has limited optionsWhen my partner and I go to Blaze, we always order half the pizza with different ingredients because we like different things. We also like the vegan chorizo. The app doesn’t have either options 👎, so I’ll only be using it for rewards..Version: 4.0.1
✓ Why do my flames expire?There is no good reason for this. Im not a regular at blaze but I'm still collecting flames as i visit. Out of nowhere i get an email saying that my flames will expire in a week!?!??!??? I haven't even earned enough for a free pizza and now i gotta restart the process from the beginning. Some loyalty program this is. Smh.Version: 3.2
✓ Good pizza, app needs workPlease add “quantities” for toppings!.Version: 3.4
✓ If you are in Canada this app is uselessI purchased a gift card on the app to pay for my order only to find out that I can only redeem it in the us. Canadians used to be able to order online but can no longer because we can no longer order to pay in store and we can not input a credit card because the app requires a number only zip code. Canadians have postal codes with letters not zip codes..Version: 3.8
✓ Fail!Opened app to update rewards and is stuck on home page can not do anything. please address and fixthis issue! do not want to delete and reload app as will lose my rewards..Version: 4.0.1
✓ Ok but limited and sometimes frustratingWhen it works and have what you want, the app works great. I’m giving it lower stars, however, because: 1- you can’t order a half pizza 2- when you take the time to add everyone to your cart, and try to checkout, THEN it tells you the location is too busy to pick ‘a later time’, which you can’t do - so you give up and go somewhere else. I love blaze - and would love to use the app. I’d love it if you would consider these enhancements..Version: 4.0.1
✓ No menu availableThis app used to be very useful, but recently it was been getting worse. Although Blaze near our house seems to be perpetually unable to accept online orders, which is probably more of a technical issue and not an app issue, the lack of being able to see a menu anywhere is mind numbing. Even if I can’t order online there should at least be a menu that I can see. Having a party with Blaze Pizza and taking orders before I head out and the question always comes up: “What do they have?” Who knows!?!?.Version: 4.1.3
✓ Not optimized for curbsideWhen you opt for curbside pick up, there is a notice that says what number to call upon arrival. That’s it. There is nowhere to retrieve that info, no button to click to let them know you are there. No phone numbers to click on… I looked it up and called- phones were down at the store apparently. So I’m at curbside with toddlers in the car and have no way to let them know I’ve been there calling. Frustrating yes.Version: 4.1.1
✓ Used to love the appThere was a recent update and I haven’t been able to get into my account on the app. I’ve had issues with the captcha, and now the captcha pic doesn't even load anymore. I have deleted and re-installed the app to no avail. I can get into my account online, thankfully, but minus the convenience of the app, especially when you are on the go and want to place an order. Please FIX THE ISSUE! I see I’m not the only one having this issue by reading other reviews..Version: 4.0.1
✓ Tentative blazerThe last two times I ordered pizzas with the app, I had some problems. In general, the pizzas are good, though it depends on who makes them. It would be nice if the prep was consistent because some workers don’t care about making a pizza that’s good with evenly spread out toppings and made with care. I would go more often if it was consistently good. One other time, the workers hadn’t even started my online order and four workers were doing other tasks and no other customers were in the restaurant - I had arrived when the order was supposed to be ready. I am hopeful that this order I just sent is good..Version: 4.5.1
✓ Frustrating to useThis app constantly signs me out and won’t even recognize that I have an account through Facebook. Try to reset password but a reset link is never sent. Eventually singing in through Facebook just works even thought for the past 15 minutes it says that I don’t have a Facebook account. So I manage to log in. Ready to place my order and the field to place your credit card info isn’t even able to be selected. So I leave my card to try to checkout again and hopefully I can place my payment info. Nope I get logged out all of a sudden. 10/10 app I’m sure it’s used somewhere out there as a torture device..Version: 4.1.3
✓ Terrible appI have been going to blaze for over 2 years and love their pizza. I used to use the app all the time. Recently I went to use it and told there was an update and I was signed out. I couldn’t get back into my old account and lost all my rewards. I made a new account and tried to order twice and was signed out again and was not given any confirmation that my order had gone threw. I called the store to place a phone order finally because I was so frustrated. Only to get to the store to find out one of my online orders did actually come threw and I was charged for both. I wish I was kidding when I tell you this app charged me 5 times for the same pizza and when I asked the store to refund me I was told I needed to call my bank. To add to it all once I finally got my pizza the middle was not fully cooked a issue I have never had before with blaze. Overall terrible app and experience and my favorite pizza place just turned into a place I’ll never visit again..Version: 4.0.0
✓ Broken and unfunctioningThis app is as useless as a NASCAR driver with claw machine hands and potatoes for feet. The UI for the most part works as intended, but the real issues lies when you go to check out pizza. When you reach the page where you input your personal information and card details, the app literally crashes and boots you back into the main menu. I have tried updating IOS, updating the app, reinstalling it, and even tried ON ANOTHER PHONE. And it has ceased to function whenever it got to that point in the order. This app is the equivalent to ED in the food services app world. I’m going to dominos..Version: 4.5.2
✓ Unclear delaysNot sure what happens but I have ordered pick up orders and clicked on the ASAP button on the app. Went to pick up and the blaze was nearly empty but my order took 25 minutes to come through to the restaurant. the staff said that the order printed out 25 minutes after I submitted my order so it wasn’t like I was behind a ton of other online orders. I would have gotten my order faster by going to the store. This is only twice that it’s happened and when the app works it can be a big time saver. But I’m totally confused why sometimes the orders don’t submit and print immediately. Pay attention to your projected pick up times when you complete your order..Version: 4.0.1
✓ Potential disaster if using App for deliveryHave eaten in-person in the store without issue. And have used their app for delivery several times without incident. But tonight ordered two pizzas from them using their own app, the app said it was delivered yet my pizza was not here. That’s when I realized what bad customer service they had if using delivery via their app. Actually bad customer service doesn’t describe it because it’s actually no customer service. There is no way to reach the local restaurant because it goes straight to voicemail, and when you call the corporate number they tell you you have to go on the website to the help section. When you go there your only option is to send them a message of why your experience was bad. There is no way to actually get ahold of anyone and ask if they can re-deliver your order or give you a refund. So you would sit hungry wondering what’s going on trying to contact the store for an hour before finally just giving up. Their app has no option to click if a problem with your order or your delivery. If I had ordered through Uber eats (or doordash) I could’ve messaged someone through the app and gotten it re-delivered, but using the blaze app there is no way for anyone to help you, and no way to reach the store. This was such a bad experience, I’ll never patronize Blaze again. Hopefully I’ll somehow get my $30 refunded.Version: 4.2.1
✓ Love blaze hate the appI don’t know why I always have trouble using this app whenever there is a promotion going on. App never recognizes what’s in my car never gives me credit for the promotion. I like to order my food ahead of time just like anybody else for the convenience but if the app doesn’t give me the promotion, which is the only reason why I’m going to the place to begin with. I’m not getting it..Version: 4.5.2
✓ My location not availableMissing lots of locations near me.Version: 3.9
✓ Can't sign in or sign up with AppleThis app used to work just fine. I chose to use the Apple sign in option and that worked until several months ago when it randomly signed me out. Now when I go to sign in with Apple, it brings up the iOS "Continue" prompt, I tap continue, Face ID activates, says it's "done" then just dumps me back to the login screen. If I try to create a new account using the Apple option, it literally does nothing (Yes, I checked the box to accept the T&C). What's more, the same thing happens on the website! I have tried several times in the past 6+ months, and it's the same every time. It persists after multiple iOS and app updates. Blaze, if I can't sign in, your online services are useless to me, and I'm more likely to choose to eat somewhere else..Version: 4.4.1
✓ An app is good if you can’t use itEvery time the app has forced me to do an update it logs me out and then my password doesn’t work and when I reset the password it still doesn’t work. So I have to create a whole news account and lose any points/rewards I’ve built up or I just don’t get any because I decide not to use the app. The fact that this that this has happened several times after different updates is ridiculous. Just horrible..Version: 4.0.1
✓ Can’t log in or reset my passwordI loved this app in the beginning but I don’t know what happened. It won’t let me login, or reset my password. Try to create at new account nothing. I think it’s broken.Version: 4.3.0
✓ App could not launchDownloaded twice and both times the app will try to open and a message will come up that says “app could not launch” and a button to press OK then the app closes..Version: 3.0.1
✓ Awful AppUsing a promotion like Pi Day that can only be used on your app is just highlighting how useless your app is..Version: 3.0.1
✓ App sucks pick up ur phoneApp sucks pick up ur phone..Version: 3.0.2
✓ App is garbageCouldn’t sign up with Facebook, my wife signed up and never got the $3 March 14 offer. On top of all of that the terrible Sunridge calgary location closed the doors at 9:30 when the location closes at 10, so I wasted my time with this piece of crap app and franchise..Version: 3.0.1
✓ App is trashDon’t waste your time with this app the online ordering doesn’t acknowledge the reward system that they use. Staff won’t know how to credit you the correct rewards. Customer service is also lacking via email..Version: 2.2
✓ Broken useless appBought a pizza, got the receipt, immediately scanned the barcode to get flamed, and it said oops the code was already claimed. Tried to enter manually, saw thing. Restarted app, same thing, no flames earned. Totally useless app..Version: 3.0.2
✓ Bad changes to appNewest app update changed the order format. Those of us who have to order the gluten free crust don’t even have a place now to indicate that’s the crust. No options or notes to put in so cannot order. Then when you call they want you to use the app which as I clearly pointed out doesn’t work!.Version: 3.0.1
✓ No optionsThis app sucks. I can’t even choose the option to place a GF pizza. Or make any changes to toppings. It’s better to use skip or just go in yourself. But then you don’t get the rewards..Version: 3.0.1
✓ App doesn’t openApp does not work. Picture of App, even after version updated, and it still shows same picture w no ability to log in. 12 max. Updated IOS Just an overall, uninspired, sloppy experience. I’ve removed / deleted the App. Now I’ve reloaded it. Now the login isn’t working. So I go thru ur password reset process and KNOW u know me because u have pestered me w unwanted emails so much in the past. Now I find ur servers are not sending the password reset email. Could be user error but sure doesn’t feel that way w so many things going wrong. Think I’ll go try something else for dinner! Just feels sloppy..Version: 4.2.1
✓ New app buggyNew app is terrible. You can’t even login. It’s very buggy. It’s almost like a web browser when you go to open it and it’s trying to load ads - and every time you try to goto the login screen it changes as your typing to a splash ad for cheesy bread, and it won’t let you login — and it turns like a solid white screen and then Back to more advertisements..Version: 4.0.0
✓ Literally th worst curbside pickupImagine waiting for an 4 min automated message to let the store know that you're there for pickup. There's no other way besides a call in which you have to wait 5 mins extra listening to automated messages asking you if "you're sure you want to call the store as they get busy"... But there's no other way to pick up curbside. Trash app, @ blaze pizza.. you're paying these developers for UI changes... FIX FUNCTIONALITY FIRST.Version: 4.5.2
✓ Glitches to make your hair pull outI tried to order on the app and got to the point where I was ready to apply my rewards for a free pizza. I got a message saying "Rewards Applied" and... no discount in the actual price. I tried pressing checkout and it wouldn't allow me to checkout, even with the non-discounted price! I tried everything in the book to reset the app, log out and log in again, reset my password, tried the browser version, even turned my phone on and off. I tried changing the pick-up location to the next closest store (3 miles farther away from my store) and the rewards worked for THAT store! When I switched back to my store again, the rewards don't work! Along the way I ran into an insane number of ancillary issues and glitches with my account password not being recognized, my saved credit card info being deleted from my account randomly?? The list goes on! Its always been a crappy app, but they lost a sale and possibly a customer with how frustrating this thing was to use..Version: 4.5.1
✓ Rewards don’t workI’ve gone in twice now to use a reward and it won’t register at the till. The staff cannot do anything to override this, and if you order ahead of time you’re basically out of luck and have to pay the full price..Version: 3.0.1
✓ Placed order, got time estimate, no pizza when I arrivedThe app let me place an order through every step including using rewards I’ve been saving for a long time. It even said when the order would be ready. I showed up to Blaze and they had no record of the order. And now the app says that location isn’t taking online orders. Not a great app experience. And… no record of the order in the app now. All I got was an email trying to make sure my sign in was legitimate. :(.Version: 4.1.0
✓ Unable to order via appEver since I got the app update I have not been able to order online. My husband has had to go in each time to place an order. I’ve removed the app and downloaded it again and still having same issues. Receiving message that a location doesn’t offer online ordering. Huh? I’ve ordered online there before. It shows on the app map & there’s a big & button the says “Start Order”? I used to be able to order online at least once a week no problem. Now not so much or should I say not at all? Please fix it..Version: 4.0.1
✓ Must download app for pizza dealWhy would I want to download a 2 star rating app? Because apparently I can’t get the ‘Pi deal’ without the app. Silly.Version: 3.3
✓ This app is hot garbage, pizza is fire thoughYou go to redeem an offer, the app crashes and you lose the offer. Thanks. good pizza though.Version: 3.8
✓ App does not work and no supportThe app is suppose to allow for you to scan your barcode at the till and log your account to get Blaze points. The barcode scan does not work at all. Found out you need to type a code in manually from the bottom of your receipt is only way it will register points. Contacted app support about the points not registering, it’s been 2 weeks and counting without any reply. Haven’t eaten and blaze since and wouldn’t advise anyone else to until they provide customer service.Version: 3.0.1
✓ Not responsible for missing item?I placed an order using this app tonight. 3 pizzas and a cheese bread were delivered without a drink, 2 sauces for the bread, red pepper flakes, parmesan cheese, napkins and utensils ordered together. I called the store asking for a refund at least for the paid drink, but they refused to do so, blaming “Uber Eats or Doordash”. I told them that I did not use either of those apps but used the Blaze Pizza app to order them directly. But all they told me was to contact the delivery 3rd party because they ‘completed’ the order. I had to look for the receipt to find out it was Doordash. I installed the app to het a help with an order but I was not able to, because my order does NOT appear there. If Blaze Pizza is not taking responsibilities on the order taken on this app, I will never use this app again. Poor customer service….Version: 4.3.2
✓ Worst appAfter you order you don’t see status of the order or the person delivering or get to mark your location on map. It said my order was delivered when it wasn’t I didn’t even get a call from delivery guy. App doesn’t give information on delivery guy so I had no way to find out. Call the restaurant they said they will send a new order but that I never received. Wasted my money. No way to contact customer service. Now I have to starve cause that was my dinner and I actually trusted them to deliver. Thanks blaze pizza this was my transaction with you..Version: 4.0.1
✓ Disappointing Loyalty ProgramLove it when a company encourages you to sign up for points - you earn them - then they delete them when they update their app. 🤔 Just got an email noting my points were expiring soon - to go onto the app and they are already deleted. 😠.Version: 4.0.0
✓ Terrible AppGarbage app..Version: 3.9
✓ Good pizza, terrible appMy family loves Blaze, but I hate ordering with the app sooooo much that it pains me to spend money here. Simple suggestions that would *vastly* improve things: 1. Validate delivery and chosen address before anything else in the order process. Don't let users complete a full order only to find that they can't add their address for delivery, forcing them to potentially choose a different location and lose the entire order. Brutal. 2. Allow for entry of special instructions for every item in the order. You are all about custom when in the restaurant, and that experience needs to extend to the app. Can't ask for more or less of certain ingredients, glove changes, etc. 3. Allow for naming of each item in the order. Allows your customers to avoid having to read the ingredient lists of every pie to ensure everyone gets what they ordered. Overall, flip the experience on its head. If the in restaurant experience had the same conditions and limitations as the app, would that be the experience you want to build a successful brand on? No way it would, and there's really no excuse for allowing the online experience to lag so far behind. I'm sure no one will read or act on this, but I feel better now. 🙄.Version: 3.2
✓ App Crashes!!!Used to work awesome and now before you can check out it blacks out the screen!! Please fix!!.Version: 3.0.1
✓ The App has changed for the worseI’m not sure what happened in the past two years, but I don’t like the changes to the app. In the past, I could open the app easily with no problems, use the barcode feature to get points from receipts, and I would still be logged in. Now, every time I try to open the app it takes forever to load to the main page. It could be loading for over 2-4 minutes, and by that time I just give up and close the app. On top of that, it makes me login again each time. The ordering function is fine; I like that I can make comments on my order. But overall, this new update is unsatisfactory and needs to be improved. What’s the point of having an app that you can’t use when you need it..Version: 4.4.0
🙂 Blaze Pizza Positive Reviews
Blaze Pizza works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Blaze Pizza.
⛔ Blaze Pizza Problems
