Planoly: Social Media Planner App Negative ReviewsPlanogram, Inc

Planoly: Social Media Planner Negative Reviews

4.7
4.723 star

Total 75 Negative Reviews

Planoly: Social Media Planner App Complaints & User Negative Comments 2024

Planoly: Social Media Planner app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Planoly: Social Media Planner? Can you share your negative thoughts about planoly: social media planner?

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Planoly: Social Media Planner for Negative User Reviews

Upgrade for used-to-be-free featuresI love the ability to plan my grid and schedule posts that automatically publish. As a content creator this is a key strategy. BUT features that were once FREE are now only accessible with an UPGRADE. I mean basic things like just cropping your photo to a 1:1 ratio (you cannot schedule an auto post without it), or using hashtag groups you saved. The app is not saving me time if I have to edit the photo in another program before uploading to Planoly. I understand some features need to be in the paid packages, but the examples I mentioned are BASICS and I feel like I’m being penalized for not upgrading! Used to be a great app for free features, now you need to upgrade to use “almost” everything. Ion know what happened but the developers need to set back some of those free features. 😩.Version: 4.12

Not worth buyingAbsolute rip off. App crashes a lot and the features you “gain” don’t work or are “not available at this time”, so in comparison to the free version you’re getting the same thing. I want a full refund as it is so annoying every time I use it. They charge soooo much and they don’t even deliver. Interface is flaky, desktop interface for the app seems like an afterthought and extremely buggy..Version: 3.53

STOP! NODo not get it! I repeat… DO NOT GET IT. I have been trying for hours to integrate Canva with my account and it’s not letting me do it. It’s such a WASTE of time and your money. Just use another alternative instead. It also won’t help you to your growth since you can’t really edit/add trendy audios before posting… Really bad app.Version: 4.08

Constant issues but good customer service.I have been using Planoly for over 2 years and have been paying for the app. When it works it’s great. However ,on multiple occasions the app says that my payment is not up to date when it is. I have a subscription through apple. Customer service is always great willing to help and says that this happens when purchasing Thor it the Apple store . However it’s always multiple days of me going back and forth to try and fix the app and hook it back to my account. It’s turning more into a head ace than a help.🤦🏽‍♀️ Rating two stars as customer service is good..Version: 3.33.4

Needs improvementIt’s a great concept and allows organized content prior to posting. However, there are certain features that need to be updated. It is restricted from tagging & adding location when you have multiple images in one posting which can disrupt the post all together. Another issue I encountered is the photo/videos must be square sized otherwise it won’t post at all. The whole reason I purchased this $8.99/month app is to make my job easier when it comes to advertising my business but it’s really annoying when it doesn’t do what it’s supposed to do. I actually cancelled it a couple months ago and thought maybe I’d give it another try. But $8.99/month is quite pricey for features not working right. I’ll probably end up canceling it again..Version: 3.22.2

Planoly is the Mean Girl of social media “planners”.Planoly cares more about reeling you in (pun unintended ha, you def can’t post good reels with it) with a soft appealing “we care about small businesses” interface BUT then it feels like bait and switch. It costs a LOT, for limited functionality. You don’t find all those limits out until it’s charging you while you’re still doing all the work you were doing before. Worst of all, if things go wrong, this app does NOT care about its customers. Even ones who spend a lot of time patiently trying to work it out with curt, fake friendly customer service. Ask yourself: would you offer credit instead of a refund to a customer with an issue - or tell them no thanks, we got your money so, we don’t need you any more?! Reader, they did not throw me a single bone. This is a world in which retaining customers you’ve worked hard to obtain would seem key, since you know, that’s what this app is trying to help YOU do. TLDR: Buyer beware. There are several really great alternatives that cost less and do more- please to save your time and money, check out the suggested similar ones below instead..Version: 4.09

Customer service - HORRIBLE.I have had Planoly for a good 6-8 months... i LOVED the platform + the visual aspect of planning. it made my life as a SMM seamless! THEN, i went to add 7 more IG accounts into my account (i had 3) AND the Planoly experience DECREASED. i could NOT get my accounts authenticated. i emailed more than 30 times, sent facebook messages, and COUNTLESS screenshots trying to “resolve the issue”. SADLY, their customer service is limited to email support ONLY. after ONE week of nonstop emails, i am canceling my services with Planoly. their empathy towards the situation, the ineffective customer service options, and the unwillingness to go above and beyond to assist was ridiculous. AND, when trying to leave a comment on a Facebook post regarding the issue, they DELETED it. for someone in the social media world AND a platform in the social media world i am EXTREMELY disappointed. while the platform is good the customer service is LACKING. the amount of wasted time i have spent working to resolve these issues is sickening. AND, when switching my accounts that i couldn’t get to “work” with Planoly i had NO issues with Later. sincerely, an extremely disappoint social media manager and marketing consultant..Version: 3.37.7

Ruined by last iPad updateThis app used to be absolutely excellent, but seems the last iPad update has rendered the app functionally unusable on iPad. It now asks you to log in all over again every time you open the app, the components on the home screen overlap and you can't click things properly. The layout of the homepage now includes the calander rather than just your posts and it's super visually messy and cramped (and no landscape mode so you can't even rotate to spread things out/fix overlap). It won't load photos properly and if they do load, you can't type anything because the elements overlap. And to top it off, the app now crashes continually. Wish I had auto app updates turned off. So annoying, loved your app the way it was, developers please fix/restore to its former glory!.Version: 3.37

App No Longer WorksThe app is useless now that I cannot reauthorize my account, and the desktop version is the same (and the one I use 98% of the time so i can see everything). I love the simplicity of the desktop version, but it’s just a pretty white page right now, taunting me with my inability to do my job effectively. I deleted the IG out of my account, possibly screwing up everything I’ve already done, in hopes it would reconnect, but no dice. What’s up with this app? When will it be fixed? WILL it be fixed? Help!.Version: 3.33.4

BrokenError pops up telling you you aren’t signed in at any accounts when you are. Error pops up when you try to upload any photo. It’s literally unusable..Version: 3.35

😕😕U can only plan pics for free and u only can plan 30 pics and everything else (vids, more content, etc) is premium and u gotta pay for.Version: 3.69

FailThis app looks gorgeous on paper, and when it works, it’s nice. But I’ve had the app glitch multiple times after spending ages writing a post, and as soon as I go to post it, the image and the text disappears. It also doesn’t “Discover” that you’ve deleted a photo from IG but keeps it in your feed, with no way of manually deleting it. They also won’t refund you. I stupidly paid for a whole year for this app, and I’m going to call Apple about it because it’s outrageous to have paid for a broken product! Try using Preview App instead. It was stable, and I found it much better to use for my purpose. I’m going back to that!.Version: 3.22.2

App crashes after update :(Was great before!.Version: 3.37.3

IPad specific with Landscape Orientation, pleasePlanoly is great. I like it. I just started working on it (on the recommendation of a friend)for one account, and have been considering upgrading so I can use it for all the accounts I manage. But wait...on the iPad Pro, unfortunately, it’s nearly worthless to me. With the advent of the iPad Pro, designed to sit on a keyboard, it’s really unhelpful to have to use an app like Planoly in Portrait mode. Why would I want to hold a tablet upright in one hand and type with one finger on the virtual keyboard (or lay it flat on the table and still have to type on the virtual keyboard) when everything else I do on my iPad Pro is done with my Smart Keyboard (and the whole point of the iPad Pro is to be a bridge between a mobile and a desktop device)?? The Smart Keyboard doesn’t work as a general easel and won’t connect to the device in portrait mode, and typing with the screen on its side is annoying and not workable. Why, just use the web interface in your browser, you say? Nope. Planoly in my mobile browser won’t load the planner module—it wants me to use the app. In portrait orientation. The app version doesn’t fit my workflow, which means I may have to abandon Planoly altogether and continue with Buffer, which will let me work in the mobile browser..Version: 3.24.1

Read carefullyYou have to pay for this. It's not free..Version: 3.27.4

0 grid post after 2 posts…..Had 2 posts and after that told me I had 0 grid posts and to upgrade…..I thought I have 30 as a free user per month…...Version: 4.11

Shocked anyone likes this appAfter reading a lot of reviews, I decided to purchase a year’s subscription to Planoly. My first post to Instagram was a manual post, the post didn’t show up for a couple of minutes on IG so I reposted only to discover there’s a delay. I have to say, the free version of Mosaic and Preview were way better. Perhaps it’s due to the fact that I post manually, but if you offer that option on a paid subscription shouldn’t it work? I messaged Planoly support, they instructed me to refresh the app which I did, the same thing happened again only this time the grid on Planoly didn’t match the grid on my IG account. I messaged them again, same curt response followed by a “closed ticket” email. Closed ticket the same day I received a response before I had a chance to implement their suggestions or respond? By the 4th ticket, i asked for a refund. Crickets. Zero response. I persisted, they offered a prorated refund as if it were a favor. Not sure why people like this scheduler. They don’t even offer hashtag suggestions or counts like other free schedulers do..Version: 3.46

2/5Keeps breaking and have to log in..Version: 3.59

NopePlanoly must be spending a ton of money of affiliate marketing, because to not be able to even post carousels when the same instagram influencers who market this app also tell you to post carousels, seems completely pointless. It’s rare to post 1 photo simple content so this app really does nothing for me. If someone had a meme page this app would be great, but for those who posts content, theres no way the app will upload multiple photos. Instead planoly downloads the photos you already have downloaded to your phone in the first place. Guys be sure to mention that you cant perform the most basic functions. No matter if it’s Instagram’s rules but it’s a waste of my time to find out the app is not useful l. Not fair to me, so just be transparent about what your app can do..Version: 3.59

Keeps CrashingI like the app and it’s been working fine except it keeps crashing now every time I try to log on. Can you fix it please?.Version: 3.33.1

App auto post doesn’t work & customer service is painfulHad planoly before (free version with hashtag organizer) and loved it. Now the hashtag organizer is no longer free so I paid for the app but auto post doesn’t work and customer service just said “we are aware of this issue” but cannot give timeline. Understandable to a certain extend that bugs can’t be fixed within a day or two, but considering the bug is about the MAIN feature of the app, I’m really shocked the amount of “care” customer service put in. Requested a discount was told no and requested a refund. Customer service ignored my refund request twice until I mentioned I will do a charge back, they eventually agreed to the refund. Most painful experience ever had. For something you pay hundreds of dollars a year for, the least I was hoping is for it to work..Version: 4.11

Expensive, glitchyI was with Planoly for a really long time. I depended on it to run my business but it always seemed to glitch out when I needed it and customer care is horrible. It didn’t work at all over the holidays and customer care was rude and smug. Save your money, so many cheaper options available..Version: 4.11

They just want your money.Okay so I first tried the free version which worked okay. Then I upgraded to the solo plan for a few months just to try it and I decided it wasn’t for me. I log back into the app after my plan is expired and it’s literally IMPOSSIBLE to get to the free plan now! I try to upload it still says I need to renew and I click on the free version. I scroll and select the free version, and it STILL doesn’t let me upload or use the app without subscribing again! It’s a joke! Written several times to support and no answer whatsoever. Don’t bother!.Version: 3.43.1

Doesn’t post when you schedule and posts when you don’t scheduleThis app is messy , I upgraded my account to trial the premium features but might as well have stuck to the free version because this app is useless , since getting it it hasn’t done anything it states, when I schedule a post but put auto post off it doesn’t post , but when I auto post and schedule it posts it straight away!! So not sure how this app works but its very frustrating staying up all night to schedule my posts for none of them to post or it just posts whenever it likes..Version: 3.63

$10 a month just for automatic postings?This app has a lot of good selling points. However it has just as many bad options. The first thing is the price and the limit as to how many photos can be uploaded into the app just to map out how you want your layout to be. You only get 30 a month which means ideally you should only post once a day from this app so you can continue to have a flow of content to your page. The second big down fall is the price to upgrade your account to have unlimited uploads. It’s basically $10 a month. That’s insane. While it offers things such as being able to search for IG hashtags within the app, create a hashtag catalog that’s easily accessible and a gorgeous design. Another thing that reaaaal irritates me is how the photos has to be moved when mapping feed. Photos as basically just pushed around so it bumps the whole feed and messes everything up. You aren’t able to simply just switch one photo with a different one without every single photo moving. Definitely not worth $10. There are way better apps such as UNUM and BUFFER that can complete this service and cost a fraction of the price..Version: 3.20

MehThere’s one thing Planoly has mastered and that is design and formatting. Both the app and the desktop version are sleek, minimal and easy to navigate. Other than that, it’s just like any other Instagram scheduler only much more expensive than most (especially if you have 2 usernames). I recommend Later or Tailwind for Pinterest scheduling. Planoly’s customer service is also subpar. I’ve had to contact them numerous times which led to apathetic responses. Lastly, I don’t admire their own Instagram feed. The company obviously has a liberal bias having posted quotes from Barak and Michelle Obama multiple times as well as other left-leaning celebrities. Not once have I seen a quote from a conservative social figure like Melania, Ivanka, Trump, or any of the other conservative First Ladies from before. Does Planoly only want a liberal follower and subscriber base? There are so many great quotes from people on the other side, but I guess Planoly isn’t into featuring diversity of thought..Version: 3.33

Fake reviews?I’m convinced every review above 3 stars for this app must be fake. First, there’s an upload limit if you don’t want to pay. Second, you can’t tag people. Third, unlike other instagram scheduling apps, you can’t save captions or hashtags for more efficient and time saving posting. Fourth, they make scheduling bulk posts such a drawn out process. You have to individually go into one of your selected posts, come up with a caption, select a time, etc etc, then repeat the process. you might as well just post on instagram normally. I like Apphi a lot better because they have designed their app to be a lot more efficient, time saving, they don’t have any of the above issues, and they even have bonus features which allow you to change the font of your captions and access text symbols. The only reason why I tried this app is because Apphi has a 10 post maximum, and this one has 30 but it’s still just not worth it..Version: 3.28.2

Terrible customer serviceI have been with Planoly for over a year now and I have several business accounts with them. I have encountered a few issues with the software and anytime I have emailed them. It takes them almost a week to reply and several months to resolve the issue. I am not sure if they are understaffed or they are disorganized or what the issue is. It is a product with a lit if potential; yet they need to be able to resolve bugs in the software, and to do so they need to have more staff in my opinion..Version: 4.12

Easy to useVery easy to use and connect with social media platforms! My only issue is that it is not accessible for a low-vision person such as my myself. Having the option to make the text bigger in the mobile app would be greatly appreciated..Version: 3.61

Used to be AMAZING! Now I want my annual fee back.This app WAS a God-send when I got it over a year ago. After paying a few months I purchased the year to save since we were new BFFs but since this second annual purchase in October this app has been complete trash. It no longer imports multiple pics from a Instagram Sharable Link (aka carousel). It doesn’t copy the caption. It uploads videos as images. The calendar is now seemingly useless to schedule now that they’ve began to add THEIR events into the calendar without giving us the option to even delete it. And the WORST part? I used this for a personal and business Instagram account with my paid plan that offered two accounts and AFTER they got another year out of me, it updated to where I can now only have ONE Instagram and ONE Pinterest. I didn’t buy this for Pinterest! I’ve updated it three or four times since then, same issues. Way to ruin a great app, 👏🏼🙄.Version: 3.47

Great App! Wish it had more features for analyticsThis is a great content planner especially if using Pinterest, however for those who want more analytics this content planner isn’t the best for it. I wish it analyzed your usage of hashtags more to see if your hashtags are working well..Version: 3.59

Bug on mobile version (iphone and ipad)After adding photos, there is always a bug with the notification « tap &hold to drag and drop ». Everything gets stuck at this notification screen. I have to close the app and reopen for it to work again. Happens EVERY single time after image upload...... please fix. Thanks..Version: 3.30

Super glitchy on iPhone 11Terrible.Version: 3.38

Do not use if your Instagram is ‘creator’This boasts about publishing your posts automatically and organising your feed. I spent two hours last night editing and uploading photos, paid for the premium version only to have a notification pop up saying because my account is ‘creator’ it can’t auto post and i have to do them manually. Not sure what I paid for then?? Cancelling immediately and asking for a refund. Great to see what your feed will look like but all blogger that have a ‘creator’ not ‘business’ account are screwed..Version: 3.45.1

First impression didn’t go so well.The concept is great, but the interface isn’t user friendly. However, I figured it was a learning curve so I decided to make a post to schedule to Instagram. So I did. I made sure my accounts were linked. And I created a post and scheduled it for this same day, just two hours ahead of the time I created it. Two hours goes by and I get a notification stating that my scheduled post was posted to my Instagram. I go to my Instagram and it is not there. I came back to Planoly to see my post, so I clicked” post now” at the bottom of the screen and it deleted my post entirely. There is actually not even a folder that it is residing in. Unfortunately, this is not the best first time use of this app, but I really don’t want to invest my time in future posts just to have them not post as scheduled or disappear entirely..Version: 3.37.2

Glitchy, tricks you into payment options that are difficult to removeApp has been down for weeks now without being able to see the Propper grid without reels distorting it all. Auto publishing is similarly down and hasn’t been rectified. They also trick users into subscribing to their paid options which barely differ from the free one and the worst thing is that the subscription is a private one that isn’t through iTunes, that they then auto renew every year without your permission, as it’s in the fine print. And it’s not as simple as just deactivating through iTunes but instead you have to contact them manually to disconnect via email which usually occurs once they sneakily charge you for a second time for an overpriced product that never worked properly to begin with. Not cool. Do not recommend..Version: 4.02

Used to love it!Planoly used to be the best, I used to recommend it to everyone but now a lot of features that used to be free are in the subscription now and only paid for features :( Something good turned into something only made for those who can afford added costs like everything else and not for the small business trying to make it. Disappointed.Version: 4.02

Good app but sadly stopped working for me. App lost connection to Instagram and doesn’t fix it :(I've been using Planoly for a while now and it's been a great app. It's been really helpful in managing my Instagram account. However, recently I've been having trouble connecting to my account and the "fix it" option doesn't seem to be resolving the problem. The app is trying to connect to Instagram but only produces an irrelevant error message. I hope the developers can fix this issue as soon as possible, as the connection to Instagram is the key feature of this app. Additionally, the customer service is not available on holidays and some of the links to customer service in the app are not working..Version: 4.11

Decent but limited postsThe app is decent enough in terms of planning the grid, but it’s a bit limited as the free version only lets you add a certain number of potential posts, which is especially annoying if you uploaded the wrong image by mistake and have therefore wasted one of your free posts. The delete button is inside each image, which is a bit annoying as you can’t batch delete. Please add the delete button to the main page and give us more free posts..Version: 3.40

Why restrict this app to portrait mode???So it works fine most of the time on my phone but as soon as I want to use it on my iPad I’m restricted to an unhelpful portrait mode. That doesn’t work too well for using a physical keyboard. Cool, I’ll just go to safari and use it. Nope. It won’t let you use the website version unless you are on a desktop. Urgh. So this app is great if you are at home or you enjoy using a tiny keyboard on your phone. Neither of those options work for a mobile office trying to plan instagram in bulk; the very reason I choose to use Planoly.....Version: 3.26.1

Shocking customer serviceLiterally some of the worst customer service I have ever received. For a company that is trying to take your money, their service is shocking. Having used the app for several years I was stunned when they removed a key feature with no warning or notification, which resulted in the app performing much worse. But even more shocked at how bad their customer service is. Message after message after message goes unanswered. Information when it is finally given is most often not correct. Absolutely terrible customer service. I will not be signing up again once my subscription expires. There are plenty of companies that provide the same service and I have to think there are some out there with much better customer service than this shocking experience!.Version: 4.12

HorribleThis is the worst app I have ever used in my life, not user friendly in the least bit, glitchy as ever. It’s so frustrating I deleted it within ten minutes of downloading. A lot of better options out there than this..Version: 3.33.3

Not perfect experienceDownloaded because of influencer. Something went wrong in the sign in process, I nearly quit and deleted the app. Tried on a different day, it worked. Another thing. I am not sure it is legal to bribe people to write you comments with promises to be in a draw to win prizes..Version: 3.27.1

Unable to connect IGUnable to connect IG to Planoly now. When I log in it gives me an error code with a bunch of codes. Doesnt work.Version: 3.38

Watch out for the upload count!!Its great how you can see your whole feed laid out and drag and drop to shift things around. My only negative feedback is once you use your uploads thats it, you cant change your mind or delete or replace anything! So watch out for that. Also, mine glitched out and added multiples of a few photos which used up some of my uploads as well which is very lame. Other then that good so far…..Version: 4.01

Great—when it worksI subscribe to the premium plan because I schedule and auto-post my IG content. For the most part, Planoly works; however, sometimes the auto-posts won’t post as scheduled. They’ll be delayed by a few minutes to even a few hours (which happened twice yesterday and which prompted me to post this review). Planoly will also post duplicates sometimes. It’s happened enough that I try to check after a post goes through, which defeats the purpose of scheduling my content, since I’ll be double-checking that it wasn’t posted twice (or didn’t post at all). Overall, a good experience, but it can be frustrating at times. For this amount of money, it should be flawless. Edit: removed a star because the scheduled auto-posting issue continues..Version: 4.11

Day one & already having issuesSo I just downloaded the app today. At first, I thought it was like a godsend because I can do it from my desktop instead of my phone & everything looked so simple, clean, & user friendly but unfortunately, I ran into more than one issue on the first day of using it. First. As I was planning my posts on a desktop, I had several planned posts that had just a short sentence or two for a caption & I usually add about 7-10 hashtags but as soon as I began the first hashtag on several of the images, I would get a prompt saying that I’ve already reached my hashtag maximum & to try again in an hour (?!?!) except I hadn’t even added one yet... so there was that. Second. I’m not sure if I understand the whole “30 uploads a month” thing correctly or not but I’ve uploaded a couple pictures that I didn’t feel quite fit my feed right so I deleted them & tried to upload different images but was told I was unable to do so unless I upgraded to a paid plan because I had reached my 30 photo limit already even though I only have 25 in queue to be posted.....so what, do even deleted images still count towards my upload limit?? Do I have to actually plan my posts somewhere else to test out certain images I want to use so I have everything nicely curated to my liking without exceeding my 30 photo upload limit?? Because that seems like it defeats the point of your app........might just go back to using Preview honestly..Version: 3.22

Constant issues and slow repliesI had continuous issue a few years ago and it always took days for the support team to get back to me. The fact that I kept facing issues are the reason I stopped using Planoly a few years ago, but obviously I didn’t learn my lesson because I stupidly signed up again and now have issues all over again. It just randomly changes me back to a free account every few days (in the middle of a payment cycle so I loose days just waiting for their support team to reply to me!). When I try to restore my subscription it says it can’t validate it with my iTunes accounts..Version: 3.37.7

App has annoying bugsWhen selecting a scheduling time, the hours and minutes dropdowns keep spinning back to other times. I select a future date first, then the hour, then the minutes. There is no excuse for the app’s annoying behaviour. I have had to reselect hours, minutes or both repeatedly before it will ‘take’. Patience may be a virtue but it’s not one of mine. I dislike having my time wasted by badly coded software. Another annoyance is being allowed to set a geotag after setting a scheduled time, then only on saving to be told that if you use the geotag you must post now and can’t include a geotag in a scheduled post. So why not pop up the message on tapping the geotag icon if a scheduled time has already been set? Instead of letting the user waste time searching and selecting their location? This is frankly lazy developing and wouldn’t get past dedicated software testers..Version: 3.37

Customer service is -100000/10Planoly makes it hard to change subscriptions, they’ve charged me the past couple months even though I have asked multiple times for my subscription to be cancelled. Terrible service.Version: 4.08

Used to be goodI used to really like this app for planning my Instagram feed but now they’re basically forcing you to pay for a subscription plan. You used to be able to create hashtag groups and now that’s a premium feature. You used to be able to crop photos in the app and again, now a premium feature. Basically, the only thing you can do in this app now is plan your feed and auto post (for now, I wouldn’t be surprised if they made that a premium feature soon too) also you only get 30 free uploads a month and you can’t change or swap out photos after that as well. Not to mention the multiple times that it’s posted my post on Instagram twice or not posted them at all..Version: 4.10

Not worth itI had high hopes for Planoly but ran into a number of problems. For starters, information about their plans is poorly written and ambiguous about crucial details. For example, if you hope to manage even two Instagram accounts, expect to pay a much higher tier. Also, in order to access their widely advertised benefits, you have to have a business account, NOT a creator account, which took me far too long to figure out because, again, their plan information is ambiguous and poorly worded. Customer service and tech support are cumbersome to reach. Additionally, I ran into much difficulty linking my Instagram account, even when I followed all instructions repeatedly and to the letter. I really wanted this to work, but I found myself throwing up my hands in utter frustration. Don’t even waste your time with this app..Version: 3.64

Instagram blocks posts made from this appAs soon as I upgraded to the paid version and started posting directly through planoly, instagram would shadowban my posts so that only my followers could see my posts but it wouldn’t show up under any of the hashtags I used for nonfollowers to see. I experimented with posting from planoly and I would get 0 likes in fifteen minutes and would delete and then post the same picture with the same hashtags from my phone and would get 20 likes in ten minutes. Instagram must have some information about the paid version that allows them to block posts made with it. I tried it multiple times over multiple days. Response to response: I don’t understand your response. I am trying to tell you that Instagram blocks the visibility of posts under the post’s hashtags if a person posts via your app with the paid version. Maybe that’s something you want to look into rather than just dismiss. “Official Partner” or not, that is what happens..Version: 3.9.1

App not workingI’ve had this app since Dec of last year and for the most part it has been fine. I like how you can see your scheduled & unscheduled posts. It’s great being able to plan ahead and move images around and creat hashtag groups. Definitely saves on time. What has been frustrating for me is that there are several instances where I have tried sharing a post with let’s say more than 5 images and it will bomb out on Pinterest on me and not let me post. Super annoying after you have tagged 20 people and have set everything up. To get around this, I would have to post without adding all the tags, location etc. and add them all back in after my post was shared. Most recently what has really annoyed me is that I changed my IG name slightly and now I am getting a re-authenticate message, which is not letting me re-authenticate. I can’t do it by my IG info or Facebook. I have reached out and have received no response. I am paid in full through Dec of this year and would like to get this fixed. I do not want to have to “unlink” my entire account and re-add all photos and prep work because of a slight name adjustment. There has to be a better way. If not, I would like a refund for my remaining months as I am not getting the service that I have paid for..Version: 3.37.8

Rarely worksApp rarely works (less then 10% of planned posts actually post without errors). When you reach out regarding these issues they are unwilling to help..Version: 3.67.1

IGTV doesn’t show up in planning feedI love the app but IGTV doesn’t show in the planning section even after I’ve connected my Instagram account. It messes up my planning and I need to know if I need to use another app that can accommodate igtv.Version: 3.37

50%Instagram’s algorithm works better with reels and carousels. I try to post those mostly. With Planoly not supporting these types of posts, it defeats the purpose of have posts scheduled for times during my working hours. (When my audience is online) For this reason, I don’t feel it’s really worth what I’m paying..Version: 3.68

Really badWell you asked for review it’s really bad there is not help support and I am not hearing back from any help I am getting so frustrated almost going to give up.Version: 3.62.1

Kind of pointless free appUnless you upgrade there really isn’t much Planoly helps with or enhances for social media managers. I sung Planoly’s praises in 2020 when I used it religiously. I got away from it and just redownloaded it, so disappointed with the offerings and don’t see the value for the monthly subscription price..Version: 4.09

Inconsistent between app and web versionsMy consistent complaint with plan only is that there are features that can only be accessed via the web version (uploading more than 10 photos at a time, merging posts into a carousel, etc.) so I am often forced to use the web version. But I edit my photos on my iPad and upload them from the iPad app. It takes the web version sometimes several hours to display all of the content and I sit there and stare at blue boxes with question marks in them waiting to schedule my content. It wouldn’t be as frustrating if I didn’t pay for Planoly, but I do. And I have reached out to support about this and none of the advice they’ve given me has been able to help.Version: 3.45.1

The hardest app I ever used.So frustrating. I reauthorized my planoly account to Facebook over a hundred times and it still isn’t working. For every single post I add to the grid it says it’s ineligible for auto post - then I’ve to go through all the steps and reauthorize and it still doesn’t work in the end. the auto post option is the only reason I got the account. like why even bother with the app if I can’t use the auto post. I’m going to give it one more try and if it doesn’t work - that’s it. I’m cancelling my subscription..Version: 3.34.1

A few broken thingsThere's no way to report bugs or privately send feedback for this app so having to resort to public review. 1) There's a bug where when I try viewing my schedule history, all other actions are disabled and I'm stuck on this screen. 2) FAQ screen is appearing blank. 3) The URL for app support via App Store is broken..Version: 2.3.4

I hate this song 😂I hate this I hate this I hate this I hate this I hate hate hate hate hate this I hate this I hate this and on my way I hate this I told my mommy to say : and on my way I hate this. I hate this I hate.Version: 4.06

Fix This!!Cannot connect my instagram. I open the app, created an account with planoly, log into my instagram account, accept the terms & conditions, click allow, then it tells me to connect my instagram again. Fix this loop!!!!.Version: 4.03.1

Don’t pay for it!I went on the free version and though it was good that you could see how your page would look with new posts and order them so they were visually appealing but as it said I needed the paid version for videos etc I decided I would give it a go. Found that even with the paid version I still had problems so couldn’t post videos or carousel posts from the app and tags also didn’t work through the app so wanted to go back to the free version so I could just see how it would look and post myself manually as normal. You can’t! Once you have paid you can’t go back to the free version! It’s a shame you can neither go back to the free version or pay a minimal amount for it, £1-2 a month I would pay but not worth £7+ a month when still having to post manually!.Version: 3.24.1

Meh 🤷🏽‍♂️Planoly in essence sounds good but doesn’t real enhance the social media planning experience more than just posting directly to the platform itself. This is for a few reason. 1- Even though you set up and schedule your posting in Planoly all it does is remind you to post at the designated time. 2- Planoly as few if any useable features that are actually on the social media platform so yo use the editing features for example you have to go thru the social media app any way. It seems like it wastes more time 3- If your goal is a o set up a system that stream lines your posting allowing you to focus on more important things it doesn’t exactly do that because you have to stop what your doing or be available at the time that the post needs to be posted to copy paste and save on the actual social media app. What they are charging for the convenience they really are not providing is not worth it..Version: 4.11

Impossible to useI downloaded the app in order to post to a business instagram account and this app and service just don't work, at least on the free plan. I found the app and their website impossible to use. In order to post you need to have instagram on your phone with the business profile installed which makes this app pointless... after three days of going round in circles from the app to the browser and from the browser to facebook to authenticate I deleted the profile altogether, no quick access to their support either..Version: 3.23.1

BEWARE - waste of $$$Previously used Planoly successfully for a small retail business years ago and when it came time to manage my own business’ social media, I came back to utilize the many “features” of this app. After signing up for a ONE YEAR $135 subscription. I was given 60 uploads per month. After uploading and editing ONE single post, I noticed the app had “charged” me 4 of my 60 uploads…After finally hearing back from customer service, I was told that not only does each upload count against you (obviously) BUT EACH TIME YOU CROP a photo you are charged for one upload. Keep in mind the app will force you to crop each photo (if uploaded directly from your camera roll) in order to schedule a post. So in essence, unless you upload the images in the correct “postable” size, they’ll make you crop it before posting. BUYER BEWARE - READ THE FINE PRINT..Version: 3.72

App crashesThe app is good when it works and I’ve been using this app for a month now and every so often it will crash. Tried reaching out to the company via IG and no response. I want to purchase the full version but with the lack of communication and constant crashing I will definitely rethink my options.Version: 3.66

Quel dommage!Impossible de voir les photos de mon fil instagram, malgré le fait que mon compte soit bien connecté. Désolant. Cette application, je l’aimais tant!.Version: 3.29.2

Very annoying bugs!This app suppose to help saving time for people with their social media, but instead you get random bugs. Many times it just doesn’t upload your videos for no reason for example, and it does it randomly so there is no pattern in it that helps you find, why it does it. IF it let you upload you posts, and IF the app does it’s job you might find yourself like i did, that it suddenly delete all your planned posts so you can do it again. This suppose to save me time, instead i spent 5x more time figuring out why it doesn’t do it’s job and replanning the posts. (And i paid for the duo package) On the other hand.. they say it doesn’t reduce the quality of the images, well, it does and not even by a little, so if the quality of your photos and videos is important to you, definitly don’t use the app. I’m not here to blame the app, it’s a nice concept, when it works...Version: 3.62.1

Good a first but now problematicI loved planoly at first because de design is well made and it was working well, but now it bugs like crazy. It doesn't post so many of my content. I got to go post it manually... it's starting to be a huge pain and I am going to change soon..Version: 4.11

Don’t subscribe via appsThe free version worked so well so I went ahead to pay for the subscription only to be disappointed. I paid for 3 months of subscription via iphone apps but every time I log into Planoly it couldn’t recognize my subscription. Contacted customer service and they just said it will take 24 hours. Then after 24 hours I contacted again and that’s when customer advice me of purchasing via Planoly directly. I asked about my paid subscription via my iPhone and never heard back. Really disappointed consider it was one of the best ones I’ve used. Will try other apps instead. Can’t afford to keep paying for something that won’t work..Version: 3.41

It’s Awesome Except for FormattingI thought Planoly was going to be my answer. I love the look of it and it’s super user friendly. I love that I can upload photos and move them around and put in my text and schedule my posts. I also like that it gives the character count so you know where you’re at as far as planning out text. I’ve also been excited to use the Story part of it once that app is develops a bit more. I’m bummed that the formatting doesn’t work with Instagram, though. It doesn’t keep all of my paragraph breaks when it posts. It works in Buffer, so I may have to switch back to Buffer solely for that purpose. I’ve also not had luck getting the posts to actually work when I schedule them. It’s fine when I post immediately, but if I schedule them, I only get a notification that something went wrong and my post was unable to post..Version: 3.26

BUSINESS OWNERS - BE AWARE!I’ve never been so baffled by the lack of support, ignorance and overall a product that should NOT be used if you run a business..Version: 4.07


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