My CenturyLink App Positive ReviewsCenturyLink, Inc

My CenturyLink Positive Reviews

4.4
4.42239 star

Total 4 Positive Reviews

My CenturyLink App User Positive Comments 2024

My CenturyLink app received 4 positive comments and reviews by users. Can you share your positive thoughts about my centurylink?

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My CenturyLink for Positive User Reviews

Finally FreedomToday is a wonderful day. I’ve been attempting to get connected to my account, register it, so I can use the modem and get WiFi in my home. I had a technician here and he got the modem working but I still couldn’t get connected to it. Well, today my life has changed. If I knew the woman and man’s name that helped my today I’d give them a gold star for knowledge and customer service. Excellent!!! I’ve talked to other people at Brightspeed but no one was able to understand what I needed but these two (2) people. I cannot say enough for their service. I am 77 years young so you know I’m not tech savvy. I sincerely hope I didn’t disturb their day too much with all my questions. They blessed me with patience and courteous service. Thank you..Version: 5.0.5

Great service!On Tuesday, my Internet went down after weeks of bad service. I called the technician, Carol, who worked for 30 minutes to fix it remotely. She scheduled a technician for the next day with a time frame of 8-5. I complained and said that as I was teaching college both online and on campus this was poor service , but I could make it work. She was sympathetic as she also worked from home. 30 minutes later the technician was at my door and fixed in another 30 minutes. So in 2 hours from the initial complaint I was all fixed and ready to go . Thank you Carol and century link..Version: 4.2.0

Excellent ServiceWe were struggling with a number of issues and felt like we needed in home help. Our internet kept dropping out we ordered an extender and still were having issues. My husband requested in home assistance after over the phone assistance was pretty much no help to us. That said tech issues are not our strong point. Our tech arrived and went through everything worked on our modem, re-checked our extender device, helped us get back to our devices not talking to the printer and over all solved our issues. We were extremely pleased. Century Link checked in several times to make sure we still needed assistance and kept in touch with arrival time. We wore masks, our technician wore a mask and boot covers. He was knowledgeable, polite and informative. All of our questions were answered and we feel comfortable that our service is up to speed..Version: 4.3.7

Good service...suggestion for AppContrary to the first few reviews I read, I have had nothing but good responses to problems when I had them. Yes, I had an outage. They immediately set up a service call during the high point of the Covid crackdown, then emailed me that they had found a problem not at my location but affecting it, and that they would have it repaired in a matter of hours. And they did! My speed is rock solid and as advertised. So I rate the company excellent, especially compared to my previous provider...the local cable company. The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use the App..Version: 4.2.0


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