- 92.6LEGITIMACY SCORE
- 93.1SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Scan Hero: PDF Scanner App Complaints & User Negative Comments 2024
Scan Hero: PDF Scanner app received 112 complaints, negative comments and reviews by users. Have you ever had a bad experience using Scan Hero: PDF Scanner? Can you share your negative thoughts about scan hero: pdf scanner?
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Scan Hero: PDF Scanner for Negative User Reviews
✓ What a jokeThis app is ridiculous, charged for a year after using it for 3 days $56 dollars, why doesn’t this come up as a notification in the app asking if you want to continue with payment instead of automatically taking my money? I hope people read this before downloading your app because This is a joke.Version: 1.14
✓ Do not downloadThis app is a scam. I accidentally downloaded this app and it said it was free. I have to use my finger print when downloading an app. I immediately deleted the app after getting it, because I did not need it. A few days later I get a notification in my bank statement saying I was charged for the subscription. I tried contacting support but said that I could of canceled the subscription before the trial ended. When I downloaded the app my finger print must of been “agreeing” to the subscription and I had no idea. Now I’m out $40 I’m so upset with this company. I only had the app downloaded for minutes before deleting it..Version: 1.12
✓ Not advised of in App purchaseDown loaded app only to discover that use was free for 3 days & then an annual fee. I immediately deleted the app from my device as I have no wish to pay so much for an app that will be used only very occasionally. I trust I will not be billed after 3 days of non use as nowhere have I authorised this basis of use & as stated have in fact not used at all..Version: 1.12
✓ MisleadingIt’s a free three day trial and costs $60 a year to continue using. Not worth it if you don’t use this app daily! Looks helpful but not something you use for a once or twice time project..Version: 2.6.0
✓ Free for 3 days ain’t free13$ for this is theft… Not worth the clickbait hassle.. Don’t bother downloading this app.Version: 4.19.0
✓ Fake and just want people’s moneyI used this app because it was free for three days and then suddenly I got charged after three days. I was shocked because I didn’t have enough money in my account but this most idiot, poor and faulty app chat charged me. My balance is negative now which affects my credit history. They don’t say we don’t have access to people’s account for refund then how come you have access them to charge. Never ever buy their subscription. I hope there would be a negative rating for this app. I would like authorities to take notices about these fakes apps who just want people’s money..Version: 1.16
✓ Problème avec l’abonnementImpossible d’annuler l’abonnement dans les réglages!!!.Version: 4.3.0
✓ You can take pictures with your phone just as easilyI got the app in order to take pictures of documents (of course) for enrollment for my benefits at work. I’ve used a docuscan through the Dropbox app and fell in love with the scanner. Unfortunately I can’t use the Dropbox to email docs from my phone so I searched for an app that I can just save documents to my phone. I was disappointed when realizing these apps require paid subscriptions but I downloaded this one anyway. I couldn’t believe the lack of quality for this app despite the requirement to pay a subscription for it. The document sensor is off and clips non document backgrounds and the quality of the image is lack luster. I was just as well off taking pictures of my documents with my camera phone with no app and sending them. Very unprofessional looking, I hope my HR department even accepts them..Version: 1.31
✓ Do not do a trial!I read the terms which are clear unless u wish to cancel a trial in ITunes. Issues with 3 day trial were 1. Can’t cancel as indicated by app description. Terms are it must be cancelled 24 hrs before trial period expires …. But since it us not a subscription yet … no way to cancel!! 2. Can’t select the subscription u want … terms are it will go onto a 1 ur subscription. Wanted a month so I could use & try it more . This has made me wary of doing a trial period with any app from now on..Version: 4.1.0
✓ Scam software, be awareBe aware! This is a scam software,it changes your card without any notice. Search apple nz gcs sydney, you will find tons of victims like me. . Scam.Version: 1.20
✓ SCAM! SCAM! SCAM!DO NOT DOWNLOAD THE 3 DAYS FREE TRAIL! When you download the 3 days free trail, they will automatically charge you monthly subscription free after 3 days without your consent. I contacted the customer support two times and requested do not charge me the monthly subscription fee. But the customer support just ignored my request. Finally, I have to solve the payment problem with Apple directly. It is absolutely a Scam!! Very bad experience!!!.Version: 3.13.0
✓ I want refundHow shame you! Didn’t allow cancel trial purchases, and charge me highest price 63.99. I want refund! Since I ask refund from the first day of this Just tell me whether I can get refund, or not.Version: 1.12
✓ System FailureI downloaded this app last past summer. There wasn’t much I needed to send, and it ended up not working well for me, even when I added the free trail to try for better usage. Once that proved ineffective along with the poor organization of the app, the ambiguous layout of features, and the layers of fine print, I terminated my subscription and deleted the app. It was worthless. This last month, I noticed an odd charge on my bank statement. In spite of going into iTunes, canceling the subscription, and deleting the app months ago, I’d been charged for almost eight months!!! I reached out for help to end my subscription and seek restitution for this misuse of mutual trust and ethical dealing. This is unacceptable, and I see in the reviews that I’m not the only unfortunate drained by your parasitic app and its fine print..Version: 1.18
✓ This is a scam!DO NOT DOWNLOAD THIS APP. NOT EVEN THE FREE VERSION AS YOU WILL MOST LIKELY STILL HAVE TO PAY FOR IT. Yes the app works but it will automatically charge you after the 3 day free trial. If you do not want to be charged (for an app that other developers provide for free) you must log into you iTunes account and deselect the auto upgrade by day 2. So for those people who didn’t read the fine print and pick up on the scam these guys are pulling, the free trial is not free. Now for a app developer to have to trick people into purchasing their app, you need to question whether they really believe their app is something people will want to purchase. If you develop a quality app, people will buy it. If your app is not so good then you will need to trick people into buying it. Only gave one star as I couldn’t give zero stars! DO NOT DOWNLOAD THIS APP. NOT EVEN THE FREE VERSION AS YOU WILL MOST LIKELY STILL HAVE TO PAY FOR IT..Version: 1.14
✓ Very averageNeeded this to scan in 140 pages from a notebook. Paid for the full version. Was able to scan the pages relatively quickly with only 2-3 blurred scans which required rescanning. The scans included much of the surroundings and I needed to hand edit each page. Unfortunately every 5-10 pages I cropped the app crashed. Very frustrating! The OCR is terrible! For a page of text it didn’t recognise one word correctly despite my writing being very good..Version: 1.8
✓ Great App! Just way more $$$ for best functionsEven with just its basic functions, this is a good scan app, but comparable to others. The best functions requires subscription to unlock, and that’s about $85 a year, or $6.99 a month. It’s way out of step with pricing for similar apps and functions. I tried about five Scan apps that had OCR or text recognition capabilities, or could be used together for same end result. Again great app. I’d give it 5 stars with its Premium features, but took two off for radical pricing..Version: 2.13.0
✓ SubscriptionI cancelled the subscription right away when I downloaded it and they still charged me 14$ after two weeks..Version: 4.0
✓ Over charged me and this scan app is rubbish!Selected premium at half price but they have charge nearly £40 if I knew this I would not of aloud it to go over the trial period. Very expensive for what it can do. The quality of the scans is rubbish and I wish you could get my money back as I have been charge more than I agreed plus the app is not worth a penny. Not happy!.Version: 2.1.2
✓ Bad News — HORRIBLE AppSince you updated this app it’s been very difficult to manage. Please put it back the way it was and I will give you five stars again. But, leave it this way and I will drop it down to a -5 if I could. It’s difficult to know where to go to scan. After I hit everything a pull down menu shows up with scan at the very, very bottom. It’s a SCANNER to scan something should be placed at the top of the app not at the bottom of a pull down menu. I don’t like this app anymore. The scan button goes round and round about ten times before it clicks. I finally found the scan button but this whole app needs to be put back the way it was eight months or so ago before the update. It wasn’t broken — now it is — FIX IT, please!!.Version: 2.0.9
✓ Good but could be even betterThe app scans the documents as soon as it is in view in the screen. Perhaps with some development changes to allow the user to centrally place the document on screen and allow them to press a button to capture the image would be far better. I’ve scanned documents which have had the bottoms cut off or looking tilted before and had to re do them..Version: 1.25
✓ How do I unsubscribeWas a good app however I uninstalled it and still getting charged every month how do I unsubscribe I can’t seem to figure it out.Version: 1.14
✓ Maybe it’s just me...I like that I can do unlimited pages for a document. That feature is great. The negative aspects that are just driving me crazy, the auto detect doesn’t work well. I find I have to keep going back into the document and cropping it. Then the cropping tools, you have to scan, go back a page, then click threw a couple times to reach the cropping tool. VERY ANNOYING. I am doing massive scanning for my business and to have to go through this is rather tedious and I may just cancel even though I just purchased the membership today..Version: 1.17
✓ App failureI have had used this app as premium membership and suddenly stop working with option to fix the problem , suddenly go blank page and option to fix . I would use more reputable app ..Version: 2.15.0
✓ Confused?I purchased this yesterday on the basis I am on a free trial for 3 days however I had cancelled within 24 hours but it still says I have an active subscription and that I will be billed on the 6th January with £9.99 taken out of account although I cancelled the membership Please help me out.Version: 4.19.0
✓ Charged for year subscription; did not want!!!I was charged for the years subscription when I only intended to use the app one time. I assumed the app would do the monthly subscription and I would cancel. I have contacted apple and they will not refund my money. App works fine, but a shady way of doing business. I was glad to pay for my usage, but I do NOT want nor do I NEED this for a year. It’s a shame no one is willing to help. Great app, but lousy support!!! I do not recommend. I take responsibility for assuming the app would only renew at the smallest subscription, but it only renewed 2 days ago and for a year. I don’t understand why this can’t be changed to one month and my additional money refunded..Version: 1.14
✓ AwfulAbsolute rubbish, just use your camera. I scanned one document and the quality was so bad I just deleted it. Unfortunately was then charged £36 as I didn’t notice it was a trial, so I now feel royally ripped off. The developers will be happy though. They put zero effort into a crap product, people who are in a hurry download and hey presto! - they get paid. Apple should really exercise due diligence on shysters like this..Version: 1.13
✓ Very poorEvery time I tried to email a pdf it wouldn’t work so tried to cancel my subscription- the manage subscription tab in the menu does not let you manage your subscription at all. Just tells you you’re subscribed- I have emailed them to cancel instead and will update as to whether they do or not..Version: 4.19.0
✓ Charged for the full version when I deleted the app after trialI was desperate for a scanning app for work and had to sign up for the full version to use the 3 day trial. I used the app, which wasn’t great quality but did the job, and deleted it thinking that would stop the subscription happening. Then 3 days later I’m charged for the yearly subscription with no reminder! Please can I get a refund as I haven’t used the app since the first day and it’s still day 3?.Version: 1.14
✓ No Way to Unsubscribe.Great app, works wonderfully. Can’t unsubscribe and it auto bills..Version: 4.19.0
✓ Be warned! They auto convert trial to paid and in 48 hoursSaw this app in store from ad and said it was free to try. I downloaded and installed and didn’t get to try it and was auto subscribed for almost 50 bucks. Only after that did I see that there was a no refund policy. Deceptive policy to say the least. They should give at least a week or two or limited trial before opting to buy. I may have like this app but had to give it one star due to taking my money without adequate notice there was no way to back out. Dev response is typical and inadequate. Don’t download this app unless you want to get charged after 72 hours, barely enough time to even look at the app. Total rip off!.Version: 1.12
✓ I took a free download as trial and have been charged premiumHi, please can you refund back to my credit card what has been charged. I used your app as a trial and was wondering why I have been charged a premium in Dec 2019 for another year I did not optin for this please confirm. Hear from you soon. Melinda.Version: 2.0.1
✓ You Scammed MeI looked into this app knowing that it was free and because I need this for a school project. The first thing this app asked me was a subscription with a free trial followed by monthly payments. Knowing that I can unsubscribe anytime, I subscribed to the app only to find out that the app didn’t suit my needs. I immediately uninstalled the app from my phone and went to the App Store to remove the subscription. Somehow, this app still had access to my account and took money from me, which I was notified of today because I didn’t have enough money in my account. This is not ethical, and I want to get my money back. As proof, I can send the photo of my downloads. This app was downloaded on May 1, 2018 and deleted May 1, 2018. Please address this concern. Thank you. EDIT: To whom it may concern, I did go to the App Store and remove my subscription. I don’t understand how it my removal did not work. Again, I downloaded the app and found out it doesn’t work well on my phone. I then deleted the app from my phone and went to the App Store. I made sure that I removed my subscription the day I registered for the subscription. Somehow my cancellation did not work. I know how to unsubscribe from apps from previous experiences on my personal device and other devices. I just don’t understand how the I couldn’t unsubscribe this one time. Thanks for your response..Version: 1.10
✓ Unknowingly accepted a full membership?I personally found the marketing strategy very sly. Somebody not very good with technology can very easily sign up for a year without knowing it. Looking at other reviews, I wasn’t the only one who accidentally signed up for a year. I immediately canceled the subscription. Quite disappointing :-).Version: 1.14
✓ ScannerNot free to use. Misleading.Version: 2.2.1
✓ Unable to cancel subscriptionI cant find option to turn off auto-renewal ! In this apps help menu it say “subscription MAY BE managed by customer, auto renewal MAY BE managed by customer”. Why saying may be! I have not registered to this app therefore there is no user in the app to turn off auto renewals. If the app is charging me to my App Store account It should provide easy access to control auto renewal with in the application..Version: 2.9.0
✓ Buyer beware! Defaulted into $119 subscriptionI downloaded this app in April 2017. I paid a one-time fee of $4.99 for unlimited use. Initially it worked as advertised, and I was generally happy with it from a functional standpoint. However, I just realized that starting in December 2020–over THREE YEARS after what SUPPOSED to be a ONE-TIME purchase—that I began being charged a premium subscription for $9.99 a month! Perhaps I was “informed” through some updated user agreement or other notification in 2020, and if that’s the case then missing it is on me. But I didn’t even know that apps could suddenly change from one-time purchases to subscriptions, and I would certainly have hoped that a dramatic price change would have been communicated in such a way as to be obvious to the consumers what was happening. Instead, I was DEFAULTED into one of their most expense subscription options. So if you are the same way—and you don’t CLOSELY track changes in your subscriptions or user agreements/notices year over year —you should probably avoid this app so you don’t risk ending up in situation like mine, where I have incurred more than $200 in UNANTICIPATED CHARGES from when I first purchased the app..Version: 3.17.1
✓ Hard to use! Time consuming! Should be easier!I set up a folder for the scans. But they don’t go in it! After moving each page one at a time as cannot move a group, I selected them all to merge to make one pdf but only 4 of the 27 pages merged. Did it again and 9 merged but in different page order! So had manually rearrange the page order on the laptop as not possible to move them within the app as cannot see the real page order… taken a long time when it should be easier!.Version: 4.19.0
✓ Good idea but clunky to useIt’s a good idea but very clunky. Nine times out of ten it won’t automatically scan or if it does the quality isn’t high. I have hardly had a scan that hasn’t shown the background..Version: 1.13
✓ SCAM!This app does not inform you that your 3days free trial leads you into an automatic yearly payment of £33 pounds. After downloading the app and deleting it within 20 minutes due to the poor quality, I now receive an invoice with the bill? This is not acceptable. Many others have commented on this app with the same problem - this shows you have an issue with the clarification of your terms and conditions and needs to be changed. I will not be paying for an app which first of all I deleted after 20 minutes due to its poor quality. Finally, agreeing to a 3day free trial - not an automatic enrolment to a yearly subscription. Refunds need to be put in process along side a change into your policy and your wording as this app clearly does not offer a 3day free trail..Version: 1.18
✓ Rubbish appThis app charged me for a monthly subscription that cost more per month than for a year subscription It is v very very dodgy and hard to cancel. I do not recommend anyone download it. It gets a 0/10 review from me.. I want a refund for all the fraudulent charges to my credit card that did not appear for a few months until I logged into my Mac account and found them in there..Version: 4.18.0
✓ ScamDo not use this app! I downloaded it for free because I needed to scan a few things. I then deleted the app from my phone and thought I was done. This morning I got hit with a $40 charge out of the blue. This app relies on the fact that subscription cancelation is a separate process from deleting the app; it’s deceptive, unfair, and disappointing. The app is looking to swindle anybody who doesn’t spend their entire day reading the thousands of pages of user agreements we’re all subject to just for existing in a technologically sophisticated world. So much for good faith and fair dealing! My refund request through Apple was denied, and $40 is a lot of money for a grad student with no income. Bottom line: don’t bother with this app because it preys upon people who assume that the company is acting in good faith..Version: 1.12
✓ Do not try free trialThis is the first time I ever write a review for an app on the app store. That in itself should tell you a lot. I tried the “free trial” because i wanted to upload some documents. The free trial clearly states you won’t be charged until it ends, which is 3 days. The instant I started it i was charged, I tried to cancel the subscription through the app but all they do is send you to their contact support. I canceled the subscription from my apple id and i am hoping it canceled as you can see from other reviews, people still got charged after canceling. I do not recommend this app..Version: 4.4.0
✓ Not for the beginnerHow do I delete this not what I want.Version: 4.19.0
✓ DO NOT USEThis app is awful and it gives you the impression of a free trial which is not true I have just had £38 taken from my account for an apparent three year subscription. Something which I was not made aware of. I simply downloaded what I thought would be a helpful app to scan in the documents required for me to start at my new job. Given the situation we find ourselves in I was unable to do this at the office. I used the app once and then deleted it without realising I had signed up to a subscription. This is a awful app looking to make money out of people in the desperate times. You should be ashamed of yourselves..Version: 2.0.6
✓ Junk appDoesn’t do what it says it does. Crashes. Picks only some of the text. Don’t buy..Version: 1.32
✓ Hard workIt used to fast and easy now it’s slow and frustrating to attach to email.Version: 2.0.9
✓ Changes have decreased qualityThe changes give a decreased quality of scan. I am looking for another and better scanning app..Version: 2.0.9
✓ How do I cancel it?Accidentally downloaded it today and realized it was a trial and just found out I will be automatically charged after 3 days. I went to Settings-iTunes&App Store - Apple ID - view Apple ID - but there are no tab to click for “subscriptions”. In that case, does it mean that it is cancelled or will the subscription tab automatically appear 3 days later?? I don’t want to pay for something I haven’t even used. Please solve this matter as soon as possible..Version: 1.35
✓ A trapFree version doesn’t do anything - except persuading to buy a full one; must be sued for a blunt lie.Version: 1.7
✓ BEWARE: AvoidFigured there would be a free version like with some other scanner apps, but user is auto-enrolled to a subscription. Developer response here will be that it can and should be cancelled on my end. Here’s the thing. The app (already deleted) will show up in your “purchased” but if you go to cancel the subscription, as I have, during the trial period through apple settings, the app is not listed and no cancellation is possible within the trial period from what I can see. Instead, I froze my Apple Pay and payment information before this bait and switch operation takes $40 bucks. Run. I’ll deal with the adds from other scanning apps (which I was also already bombarded with in the 10 minutes of figuring out how to get rid of this app)..Version: 1.14
✓ Buggy and Infuriating but Works If You Have No Other ChoiceI do not recommend this app to anyone trying to get something done quickly, easily, and/or effectively. It’s full of bugs, crashes often, takes forever to apply edits and randomly reverts images back to their original form, and won’t let you send anything to yourself unless you buy their premium subscription which is ridiculously overpriced and used to be free. Even after you break down and buy the subscription because you have no time to do anything else, it takes two or three app restarts to get it to recognize that you’re a premium member and let you send anything. This app is a recipe for frustration and again I do not recommend it, but if you have no other way to get something scanned, I will admit that it EVENTUALLY produced a legitimate copy of a document I needed and so will probably do the same for you. Or you could just go find a different app that works correctly..Version: 2.0.3
✓ No free featuresIf you are not actually offering a free portion of your product, you should say so in the description. It’s a waste of time to download the app just to find out you NEED to pay. Just make it a paid app and don’t waste people’s time with a hidden 3 day trial!.Version: 2.3.0
✓ Short and simpleThis is a horrible app, displayed as free then once opened it requires a payment to use... that’s ludicrous in my opinion. Not once does your app state before downloading that it’s a payment required app for further use. It may be a useful app but il never know as of the payment it requires of I recommend nobody even bother with this app wether or not money isn’t an issue. If I could I’d give the app minus stars.Version: 1.32
✓ Free! TrialTook my money after a I cancelled during the free trial. No response and trying to cancel again before the next payment is withdrawn. I’d like my money back please..Version: 2.17.0
✓ Unnecessary and going downhillThis app used to be really great. it was very useful and convenient, and great for organizing business like documents. However it is greatly gone downhill by adding advertising much of the time when you try to perform an action. and now that the iPhone has allowed the feature of scanning it has made this application unnecessary. if they want to improve this app that need to bring back the one time purchase option. when this up first began you paid for it once and that was that. Now even though I’ve already paid for the app before, I am now being bombarded with advertising again. It’s like being sold a product of them being robbed of that product just because they feel like it. So take away the advertising. Some of us got actual business things to do..Version: 3.1.0
✓ AvoidVery annoying to use, mediocre at finding edges. Tried to get you to upgrade every second click. Tried to get you to install ‘beautiful weather app’ every 10 clicks. Will only let you send 5 pages in the free version if they send at all as there seems to be some issue when you attempt to send a scanned document by mail.. Avoid..Version: 1.14
✓ App Works Really Well, but waaaayyy too expensiveHonestly if the free version was the same but just let me email my whole document at a time, this would be a five-star rating. I would even pay like a one-time $5 to get that feature. But instead it only lets me share 5 pages a day and it’s incredibly frustrating. I rarely need a scanner on my phone. I certainly don’t need it $40/year bad. It functions beautifully but it’s crazy over-priced and the free version limits it to near uselessness..Version: 1.32
✓ Won’t let me cancelI want to cancel my subscription but it won’t let me without an email address…but there is no way to sign up for one. The email address I try to enter won’t work and they won’t let me reset a password…I try to reset but they don’t send anything to my email. I can’t make an account. It’s so frustrating. I just want to cancel my subscription..Version: 4.19.0
✓ AVOIDI used the Scanner for Me app for years when it was a free app. Without warning that app wouldn’t open and a new, paid version appeared. I could no longer access any of my saved files. Which includes a lot of my musical work which I can’t replace. I contacted customer services to try and get all my files back and was told that wasn’t possible even if I paid for the app now. I can’t believe a company would basically delete years of saved data without warning and be totally disinterested in helping me. I suggest you avoid this company at all costs if you value your documents. :(.Version: 2.0.9
✓ Charged $43 for free trial that I cancelled BEFORE free trial ended.I am very disappointed with the developers of this app. I temporarily needed this app to scan some paperwork for school, so upon opening the apps, after it gave subscription options, I chose the 3-day FREE trial. After I scanned the documents that I needed to scan, I promptly went into my App Store profile and went ahead and cancelled my subscription to be sure I didn’t get charged once the free-trial ended. All was well. A couple of hours later, I checked my bank account and noticed that my there was an apple store transaction for $43... mind you that it was a 3-day FREE trial and I was charged for a 1-year subscription to the app within hours. I never authorized this purchase and never provided and password, fingerprint or anything to verify or authorize the purchase. Overall, the app itself is fine, but because of this “scam” I would not suggest this app to anyone, nor will I ever purchase it again. I am not one to write reviews, but I am very upset and disappointed with this situation..Version: 1.14
✓ Was great not nowThis was a great app but now with the ads you can’t edit a document because the ads are in the way. Very frustrating!.Version: 2.7.1
✓ Good image quality, but horrible cropping toolIf you are going to use this app to scan from camera or photos app, it will give you good image quality compared to other apps I’ve used not compared to a 600+ dpi scanner, of course. The downside of this app is it’s cropping tool. It takes me too long to crop an image nicely with their current cropping tool. It’s so imprecise you could only guess you are cropping the edges. I’ve mainly use this app to combine pages I scan with my desk scanner and to split pages into separate files. The app is awesome to combine files from different sources, not optimized to split files though, because you can only do it with one or two extra steps. Once they fix the cropping tool I will give one extra star..Version: 2.0.5
✓ Get rid of the message about upgradeI’ve been using this app the upgraded version not pro for years and love it but today it is failing for me as there is a message bar at bottom of the screen covering all the functions about a free upgrade to pro! I can’t dismiss it and now I can’t send the documents I need to - please fix!! Or I’ll need to download a competitors app!.Version: 2.1.1
✓ The most annoying and inconvenient app everI downloaded this app to take a picture and scan just one document. I deleted it right after and had my automatic renewals setting turned off on my iTunes account but still got charged. After being charged I went and double checked that I wasn't subscribed for another week and it seemed like I wasn't. I got charged again. I checked AGAIN and there is no "unsubscribe" or "cancel subscription" button. I contacted the support team and they responded with: A successfully cancelled subscription should have its expiration date specified, have no subscription option selected and no "cancel subscription" button available. --to my knowledge all this was and still is true and yet if I get charged for another week I will be so much more furious than I already am! This app is not worth the hassle of using once unless you don't mind it eating slowly eating your money..Version: 1.10
✓ Waaaaay too many in-app purchasesApp pesters the user to upgrade to full version after every individual operation is done on your document..Version: 1.7
✓ They lie - you cannot cancel subscription in app!You guys are just wasting my time! You offer a 3 day trial and say you can cancel the subscription in settings! There is no option to do this. If you go to “manage subscription” it just says subscription will remain active until you turn it off - but this is not an option! I’m not even going to try your app! This underhand approach speaks volumes about your company. Now I’ll probably have to raise a dispute!.Version: 1.35
✓ Simple and the results are just that. nothing specialMy mistake.Version: 1.5
✓ UnclearOnly needed to use the free trial period to scan one document, after seeing a message saying that the trial period could be cancelled from within the settings to avoid being charged. This option does not exist anywhere on the app. I am on day 1 of 3 of my trial period and have emailed to inform you that I would like to cancel this trial and would not like to continue with any subscription or fees. Please remove my account and do not charge me, the app has now been deleted. Thank you.Version: 1.12
✓ Poor replacement for tiny scannerI had tiny scanner (free vs) for several years that worked very well. Drawback was u could only save 2 docs at a time. It stopped working and only pro is available- but at least its only a one time five dollar purchase. This app instead charges five dollars a week if you want the pro version. Absurd. The free version has convinced me he pro is deinotely NOT worth it. Ok so it would eliminate the constant annoying ads that pop up constantly. But the real killer is it iust doesnt do well at scanning. It often cant tell where a legal size doc ends- cuts it short half the time. And he worst part is even when u play eith b/w or greyscale and the filters to try to get it as clean as possible for printing, it fails. Tiny scanner did a much better job. So when u actually need to print out a scanned doc, it looks terrible. A ditto mahine would be 1000xs better. Probsbly more like 1MM TIMES better. Will be deleting this crappyapp.Version: 1.29
✓ ScamI literally just needed to scan one document, but the app made me agree to the *optional* 3-day free trial and the $40 charge before I could even see the rest of the app. I was desperate, so I wrote down how it said to cancel and scanned my document. To be fair, it did scan pretty well, especially for an app. Once I was happy with my scan, I followed the instructions to cancel my subscription, but there was no “cancel subscription” in the app as was stated when I agreed to the trial. There is no way to cancel by computer either. I had to log into iTunes and go to “manage subscriptions” in order to finally cancel and avoid the $40 charge. Next time I’m just going to buy a printer..Version: 1.13
✓ Like being relentlessly bombarded by ads?I couldn't make a single move with this app without being dragged to the App Store and having some random app thrown in my face. I've never had to fight through so much crap to execute a simple function before. You hold it above a document and once it's got it in focus, it automatically takes the picture and cues itself for the next page, and this function seemed to work very well, actually. Then, I selected three of the six pages (the limit of the free version of the app) of the document to email to myself. What arrived was the first page, followed by some blankness which it called "pages 2 and 3". So, the violent onslaught of ads, combined with its failure to include the three scanned pages that it claimed it would send in the email attachment earns it zero stars! I will admit that it was good at the scanning part. Maybe everything functions properly when you buy the full version, but the free version doesn't even do what it claims it will do, and that makes me sad..Version: 1.6
✓ All My Documents For Years Refuse to OpenI wrote about 7 times to this owner but at last he refused to reply. I bought the app thinking its safe but now i am going to loose all my documents which i was keeping for years. Please i need my documents.Version: 2.18.0
✓ Better apps out thereI downloaded this app to scan 12”x18” documents for work. It helped me get the job done, so for that: 2 stars. However, the UI is not super friendly, there were some glitches when I tried to upload photos to my library, and the app processes photos with a high contrast filter. My documents were white and I took the photos on a black table as recommended. Still, the resolution came out not great. Why anyone would pay $40/year for a subscription is beyond me. I originally signed up for the 3-day free trial (which automatically enrolls into a year subscription if you don’t end it within 48 hours of downloading the app!!) It took me about 30 minutes to figure out how to end the subscription in my iTunes account. This could be a problem with iTunes itself, so I won’t blame Scanner. Anyways, would not recommend!.Version: 1.14
✓ Hard to cancelVery difficult to cancel membership. FYI!.Version: 4.4.0
✓ Not too bad but could improveThe scanner was fairly useful to copy multiple printed documents but I had to edit a lot of the text as it couldn’t read it fully. Overall, I would give it 6/10 for the usage, but 3/10 for customer service and the ability to be able to cancel the subscription with ease as there is no ‘button’ to to do on the app, in the account setting nor in my iPhone subscription lists.... and as all my other subscriptions offer this control, I find it frustrating and a tad underhand..Version: 2.0.3
✓ RipoffI’ve never used it and can’t remove this subscription..Version: 4.8.0
✓ How this situation can happenHey I just used this app for trial, and I removed it. However, money was paying contiuosly for 2years and now I realized it. Wow I really want to get refund. Is this the way you guys take money??? So terrible. I can see a lot of bad comment about making people pay for this app. I feel This is almost smart rober. Please refund my money..Version: 1.39.0
✓ App Works Fine, Charged Me a Yearly Subscription after 3 DaysApp works decent for what it is: a way to take pictures and automatically convert to PDFs. I downloaded this app and agreed to the free trial period. When I read it, I thought it was a 7 day trial. It’s my fault for misreading, but there was no notification from my phone like other subscriptions that it was about to renew/convert to a $40 charge. Again, I misread, BUT all of my other subscriptions have alerted me and this one did not. It wouldn’t have been a big issue if it had been $5, but $40 is a MUCH different issue. Pretty unhappy overall with this issue..Version: 1.14
✓ Scan HeroL’orque vous vous abonnez, il devient impossible de résilier l’abonnement. Le paiement se fait à tous les mois et ça ne se cacelle pas! Je recommande de ne jamais s’abonner à cette applis..Version: 4.2.0
✓ GrrrrrrrNot happy with this app as it is not userfriendly with atrocious popups to Upgrade making it very difficult to use the app for which I had already paid a decent amount.No disclosures when buying the app that you will have to upgrade to get the features mentioned on the App Store A rip off👎👎👎👎.Version: 1.5
✓ Very disappointed.When I initially got this app, it was great however I I had to cancel my free trial as I could not afford it. I reinstalled it and paid for the app and the function and quality of the app is now terrible & has closed in the middle of using it many times. Very disappointed..Version: 2.1.4
✓ Tricked into subscriptionThis is app works great, albeit a little fidgety at first (especially when on auto function). The reason I give it 3 stars is because they did not allow me to cancel subscription after the 3 day trial, even though I did not find the app useful to me - the images are not as clear for small writing etc, so not great for my English lessons. No customer service either. However, I will try to use it now and see if my opinion changes. If it does improve, I will update my review..Version: 2.1.1
✓ Jack SmithHi, I got this app as a free trial, I didn’t realise that the free trial automatically went into a Years subscription being billed to myself. I feel as though the app is basically trying to blind side people and is almost a scam. I’ve been billed £40 after signing up to a free trial and I’m not sure how to get a refund, but I’m completely unhappy and think that the way in which this app works is disgusting..Version: 2.0.1
✓ Horrible Service/Stay Away!!I downloaded this app for the 3 days free trial to scan and email a 1 page document. I don’t know if it got there as the app does not send a confirmation message. Nonetheless, I decided to cancel the free trial, surprise there is no option to cancel subscription or membership on the app’s platform. I sent an email requesting the cancellation to avoid being charged. You guessed right, I received no response. Now, my Apple wallet card has been charged 9.99 + taxes. I am using my precious time to send a 2nd email request to be refunded the charge and have the subscription cancelled. We’ll see if I get a revolution by end of 5 business days. Otherwise, I will dispute the charge with my bank..Version: 3.2.1
✓ Read the fine print - cancel the trialThe developers will charge for a full years subscription if you don’t actively cancel the 3 day free trial period. As they will point out in their response to this review they haven’t done anything wrong and the onus is on the consumer to read the fine print however there isn’t a lot of effort put into warning of a full 12 month subscription about to start. A notification would be nice but then you’d make way less money so I get it. Not a good app..Version: 1.14
✓ DésolantLe capteur automatique tire partout. Le mode multi prend n’importe quoi. Le transfert par AirDrop plante une fois sur quatre. Et les fonctionnalités avancées dans le preview ne sont même pas offertes avec l’abonnement plus. Disons que j’aurais préféré ne pas avoir eu un renouvellement d’abonnement automatique. Quand prendre des photos devient plus simple que ton scanner, ce n’est pas bon signe..Version: 4.13.0
✓ Can’t email?App keeps telling me that I need to set up an email to send scans but does not give any place (that I could find) to set up an email address??? I need these files emailed to me so what am I supposed to do? Update: you need to go into your phone and actually change your settings for your whole phone which I personally think is not something I want to do. There’s a reason I didn’t have an email address connected to my phone. Also the app should have those instructions somewhere instead of leaving the user hanging. Just saying “you need to set up and email address” does nothing to help me. Especially since most functioning apps allow you to set up an email address within them. I think it’s poorly designed but whatever..Version: 2.1.8
✓ Options not completeIts very difficult to contact the help service. Its look like this apps is scamming you ..Version: 4.19.0
✓ Awful app. Doesn’t scan properly and free trial tips you offI signed up for the three day free trial. I tested out a number of documents on different surfaces in different lighting conditions. The app is useless. I had to resort to manually cropping each individual photo. Would rather use built in camera function than this clunky app. Worse yet, when I went to cancel, I had already been charged 40 dollars. The company has refused to refund me. Charging customers a full years’ worth of subscription for a product they dislike after a trial period is bad business and disingenuous to your own product. Thanks for reading, everyone..Version: 1.35
✓ Used to be good now I hate it.I’ve emailed multiple times to explain my complaints but every time the app gets updated it becomes worse and worse. The crop tool is much smaller now and it’s very hard to get a decent looking scanned image that doesn’t look like a photo. It used to look scanned and now it looks like a poor photo that is hard to crop. Also, I mentioned that you couldn’t rearrange separate scanned images within the folder the way you’d like as it takes you out of the folder any time you try to move it which is something I brought to your attention almost a year ago and it’s only gotten worse. And now whenever in a folder I will try to scan an image so it will automatically will save there (a function that it previously had) and it again saves outside the folder which is very inconvenient as I then have to pick it up and find the folder I wanted to put it in which is very time consuming because I have a lot of folders. I’m not sure why the updates are making it harder to use but can it go back to normal as it’s not providing anything better than using a normal camera, the scans are a much poorer quality and the cropping is very difficult to do as you can’t close up. The automatic scan function also flashes too quickly and doesn’t focus well enough to get a good image. If this doesn’t get fixed I will have to cancel my subscription which is such a shame because it used to be so easy and good when I first got it..Version: 2.8.1
✓ CancelationHow can I cancel it, there is nothing on the app settings.Version: 1.14
✓ Can only unsubscribe from iTunesI just wanted to try this app out for a few days. You can’t cancel your subscription from the app. I think this sort of thing should always be made simple and obvious. App probably works fine but I’m put off by the extra layers they built in to disincentivize unsubscribing..Version: 2.1.2
✓ Too pushy with the trialWay too pushy with the trial, great app, however over priced and way too pushy, even if I was considering buying it I’m too put off now. I think they should let you like it first, it works very well, maybe if they offered/shoved the 3 day trial in my face after I had actually had the chance to scan a few things it could be 5..Version: 1.29
✓ Does not recognize textbook pages consistentlyI downloaded this app so I could scan my textbook so I do not have to carry it with me everywhere. Whenever I use the manual or automatic setting for recognizing pages, it ALWAYS zooms in on a small section of the page and not the entire page. There have been a few times it will focus on the entire page, but a majority of the time it’s a hassle to deal with. If you value your time, DO NOT DOWNLOAD THIS APP. I should not have to spend several minutes taking a picture and then correcting the size for a single page when I need to scan 80 other pages. I also paid for the pro package to use the OCR, but the OCR failed to recognize more than a few words on my documents. Wish I could get a refund because if I had known this was how the app would function, I would not have bought it. The quality of scans is ok, which is why I give it two stars instead of one..Version: 2.0.9
✓ SCAM - DO NOT DOWNLOADIt’s so sad that scams like this still exist. They tout everywhere that they are a free app, but sneakily sign you up for a subscription that doesn’t get charged for a while— they hope you’ve forgotten about it. Like many other reviewers, I downloaded and deleted this app in 1 day. They are relying on people who aren’t aware of how to cancel subscriptions (which is most people) to make money, which is very deceitful. I’ve disputed the charge on PayPal, reported suspicious activity on the App Store, and contacted them directly. Oh and of course I’ve canceled my “subscription.” I hope to get a full refund as it is not cheap!.Version: 2.0.6
✓ Not freeI’m sure it’s a good app, but why is it advertised as free when it’s not? Free trial then you pay for it..Version: 4.18.0
✓ Scam appThis is very bad app . I installed it by mistake and they charged me with 60 dollars. This app is scam , i did not give my Card information, then also they cut my money. Please don’t install this app ..Version: 4.11.0
✓ Too early to rateHi I just sent a trial scanned PCD and am waiting for a response from the recipients of the clarity of the document before I give a higher rating..Version: 1.12
✓ Rip off appThis app offers 3 day free trial but signs you up monthly and there is no where to unsubscribe Not impressed.Version: 1.9
✓ Unexpectedly stung for £33 after trying free appDownloaded a few days ago just to try , then got debited £33 without my knowledge. I didn’t want to buy/continue using it as I wouldn’t pay £33 for something I could just as easily do using the phone camera for free. £33 seriously? For a limited subscription? This is insanely expensive I think it’s wrong to generate money by effectively duping ‘hapless users’ who inadvertently end up getting auto-debited for something they neither wanted or consider remotely worth the extortionate price.Version: 1.11
✓ If I could 0 I would. OCR is uselessI specifically wanted to use this app for OCR text recognition. It doesn’t work and is not shareable. You should be able to share the pdf, and have the text be saved as text not images. Waste of money and time..Version: 3.16.1
✓ Waste of MoneyTerrible app that doesn’t scan properly, get scannable instead if you want something free and worthwhile. It doesn’t detect the documents in most lighting and when it does it just takes a picture of them. On top of that, it made me opt in for a subscription that said could be cancelled yet there was no way to cancel it so I was charged £48. I have tried unsubscribing from Apple ID settings yet it still says on the app that the subscription will refresh in a year. The restore purchases button doesn’t work either even if I haven’t used the scanner since being charged, I am owed the £48 I wasted on this app. I have also tried to contact the app makers via the app yet it wants me to set up an email, even though there is no option to do so in the app..Version: 1.39.0
✓ Would be a really great app but...Would be a really great app but you can only do the bare minimum on the free version and the upgrades are ridiculously expensive especially for something that I need but do not use everyday was extremely disappointed..Version: 1.15
✓ Trying to railroad into a subscriptionI used this app to scan notes taken in class and forward them to others. Until today, this worked fine. However, now, when I try and share documents, it will not let me. I’m no longer allowed to save them to my iCloud, and when I try and attach them to an email, it sends the email without the document attached. I’ve tried restarting my phone, I’ve tried resetting the internet, none have worked. And now that I have sent multiple empty emails to myself, it says I’ve reached my free limit. Avoid this app.Version: 3.9.0
✓ ScannerIt isn’t always totally obvious how to use it, particularly when forwarding the scans also sometimes when you take a scan it only takes half the page. This was better last time I did it so maybe they’ve fixed something. When it works it is great.Version: 1.37.0
✓ Be careful with the 3 day free trialI subscribed to the “3 days free trial” but this app set the default upgrade, ie after the trialing period to $56 (!?). This is ridiculous. I wished I checked the reviews before I use this as many people have reported the same issue. The developer just copy and paste their responses (ie cancel subscription under your Apple ID. I did it!) Good luck for those subscribed to the free version..Version: 1.14
✓ Scanner appI downloaded this and it is the most difficult apps to work with. Every time u try and scan a auto selection box come up even if you select the manual option. The auto select does not even capture the whole page and uses it own brain!! Very annoying.Version: 2.0.7
✓ Free trial but asking me to pay?This app is a scam. It is said that we have 3 days trial before it becomes a paying app. So why on earth do I receive mail and text telling me that I owe 33,99£? I deleted the app before the end of my 3 days trial. I won’t pay since I was still in 3 days trial period when I used the app and deleted it. This app didn’t even do a go job for my scanning. Don’t download it!!!.Version: 1.11
✓ Absolutely terribleI downloaded the free trial to use once and after that was over they automatically charged me for a years subscription without my consent $60!!! Now they are giving my the complete run around when I am trying to get my money back. Such bad business...I am horrified that they can get away with stuff like this!!! If i could give less rhat one star I would..Version: 1.39.0
✓ MehI downloaded this app for the free trial, intending to only use once as a convenient option to a scanner. Upon using for the first time, I found that it would not focus in on the documents I was scanning and would not allow for manual capture of documents. It would try to crop out bits and could hardly capture the full document. I had to end up finding a scanner to make the scans come out correctly, so this was useless for what I needed. Also, the app will automatically subscribe for you to begin paying a yearly subscription ($39) without mention. So be sure to either change that option or delete your subscription on your account after a few days before it charges you!.Version: 1.14
✓ DISAPPOINTEDI tried to cancel my subscription straight away after I realised that the apps quality of scanning was poor as the documents I scanned and sent away the university I sent them too rejected the documents for not being high enough quality and I cancelled the subscription yesterday but they have just taken the money out of my account today!!!!! I would like to know who to speak to about how to get my refund..Version: 2.0.3
✓ Cancelled free trial within minutes of download as doesn’t work wellSadly the app did not extract text from my photos. They sent advice for how to get best results (so increased rating from 1 to 3, but if you don’t have original docs then can’t follow advice and have to use the quality of photos you have. After this app not being fit fo purpose, I downloaded and used ‘Text Capture’ which actually works well and was a one off payment of £2.99. It might work for large text on crystal clear pages, but expensive when alternative actually work better for other less clear photos too..Version: 2.4.0
🙂 Scan Hero: PDF Scanner Positive Reviews
Scan Hero: PDF Scanner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Scan Hero: PDF Scanner.
⛔ Scan Hero: PDF Scanner Problems
