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Boohoo - Shopping & Clothing App Complaints & User Negative Comments 2024
Boohoo - Shopping & Clothing app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using Boohoo - Shopping & Clothing? Can you share your negative thoughts about boohoo - shopping & clothing?
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Boohoo - Shopping & Clothing for Negative User Reviews
✓ Poor IT and customer serviceMy password has expired, the email sent to reset a new password does not work it just sends you to the home page of the website. I have explained this until I am blue in the face via WhatsApp to customer service representatives. I have been sent new passwords which when you type them in tell you to change your password, the whole thing as explained above then happens again. I spent 3 days going through this with various people via the what’s app service and still I can’t log in. I then decided to check out as a guest, once I actually got to pay for the items ordered it appeared that my money had been taken but no, it went though the process but didn’t place the order. The items went up in price whilst all the above was taking place so I got sent a £5 voucher, I tried using it but can’t as everytime I put my email address in it wants me to change my expired password which the site will not allow me to do. So tedious and a waste of 3 days, it appears noone communicates with each other. I’ve given up, and have bored myself even writing this review..Version: 8.2.4
✓ Retur an itemThis is the worst, most stressful I’ve ever been, whilst shopping on line, I’m trying to return items, through the so called simple boohoo returns portal, this as proved impossible to, I’ve entered , re-entered the order number and the last 4digits of my phone number, email address, full phone number, been in touch with the virtual assistant, where you end up going round in circles getting the same answer over and over, tried to email, to no avail, this is not working apparently, tried apple message, also not working, surprise surprise I will not be purchasing anything from boohoo again and strongly recommend against it.Version: 9.5.6
✓ Scam SiteI heard a lot of good things about Boohoo only to find out they are a scam. I was excited to order things from this site and paid express shipping. I was told and expected I would receive my package is 6 business days. It has been 4 weeks since purchase date. For the last 3 weeks my package has been sitting in Memphis TN, I spoke to Boohoo Support and they told me to sit tight and wait for it to deliver. I wanted a refund for my express shipping they ignored the request and told me to continue waiting. I call FedEX to ask about the package they tell me my package is now being held undeliverable because it arrived in Memphis EMPTY.... Boohoo support refuses to refund me for my scam so I have cases with FedEx support and my bank. So disappointed! DON NOT PUT YOUR FAITH IN BOOHOO!!.Version: 8.2.4
✓ Horrible experienceI tried to place an order for multiple items and the website limits you to get only 20 items not only that actually I had a horrible experience placing an order every time I try to place an order it says change the payment method I change payment method I change devices it did not let me do it ! I messaged Customer Service they just told me to do everything that I did and they couldn’t figure out why I couldn’t place an order ! the last thing i thought about I just tried To place an order with only couple items with $200 however I wanted like 20 items the payment was about $600 and there’s a charge for shipping fee every time. So I deleted most of my items from my cart I placed an order for only like four items which I wanted way more that’s where it accepted my payment and my order went through because the website forces you to do small orders so they can charge you fees ,this is horrible customer experience!.Version: 9.1.0
✓ Needs to step upThey have some nice clothes but be prepared to buy whatever you put in your cart when you put it there, because if you exit the app it will delete everything that was in it when you decide to go back later on. Or it will glitch and exit the app, and again delete all of the content you had in your cart🙄 Never been so frustrated! looking for clothes for agggges, an then for no reason it exits and deletes all my stuff!!! Grr!.Version: 7.0.14
✓ Love Boohoo, but the app 🤦♀️I love shopping with boohoo, never had a fault in an order. And the clothes are great for their price. The apps pretty easy when it comes to navigating and using it. But it continuously crashes, for a couple months now. When ever I’m browsing and scrolling through, the app will completely crash and lose where I was scrolling, which means I have to re-scroll alllll the way down again. This is too much of a pain. I love boohoo but when it crashes every 5 minutes, it’s enough for me not to shop on it at all. Hoping it can be fixed soon..Version: 8.1.3
✓ These reviews must be paid sponsorships bc…I was so excited to be shopping w/ Boohoo again. I loved their clothes before they started gaining their popularity. I was happy to see that they started offering clothes for plus sized women! I bought two or three pairs of jeans but only one of them fit. I stopped after that bc I was so frustrated w/ paying $20+ for jeans then them not fitting and having to pay for returns! I decided to give them another try and even got the same jeans that I absolutely love! Once again, bought three pairs (all size US 12, my usual size) and two of them barely fits… they’re all suppose to be the same thing and I’m seeing that Boohoo not only has a problem w/ consistency in sizing but also plus sizing in general. They cater to the skinny group of women (size 8/10 and under). I honestly felt so terrible after trying on jeans that are suppose to be personally for me and my size. Hopefully they and others will get on board w/ creating realistic plus size clothing that does not only fit like 3XL+ or size 8/10 and under..Version: 9.1.1
✓ App keeps crashingThe app is very unpredictable; sometimes it works and sometimes it doesn’t. It constantly closes down and takes me back to my home screen and then my shopping bag is empty and I have to start all over again. But it crashes again after that unfortunately. When the app is working, if I go to use a different app and then come back to the boohoo app, my bag is empty again. Other shopping apps allow you to go out of the app and back in again. I would like for this function to be available to the boohoo app. I also do not like how the bar at the top is so wide and affects my scrolling up and down so much. I really think the creators of this app need to have a look at other shopping apps and see why they are appealing and apply it to their app. I will go to Boohoo’s website and shop through there for now until the app is updated and working better..Version: 7.0.13
✓ 👎I'm never one to EVER leave a review, but omg. The newest update on the app is so bad. Every time I add to cart, and continue shopping everything gets removed and I have to start fresh. Also when I'm scrolling threw the pages it crashes and shuts down the app completely. Today I tried to place a order worth over $400 (first time committing to a big spend) I got very excited but every time I tried to add my Paypal or credit card details a note up the top of my screen kept saying "product items are required" not letting me check out and finalise my order. I tried this about 30 times. A couple hours later I thought I would give it one more shot but the app had logged me out and wasn't letting me back in. I even had to try resetting my password and it still would not let me in. I'm really not impressed. I've never had a problem with the old app but me and all my friends are really hating shopping on boohoo now that the app just doesn't like to work..Version: 7.0.4
✓ Not happy at allOrdered lots of clothes last Thursday 22nd sept for my holiday this Wednesday. I paid for next day delivery to ensure I had time to send some back and order more if necessary, well it’s been 5 days now and according to evri delivery company they have not even recieved my order yet and it is still at boohoo warehouse. Contacted boohoo through various routes and have been told if u don’t recieve them by the 3rd October then I can recontact them again!!! I can’t even get a refund as I haven’t recieved them to return them! What a absolute joke!! Thanks boohoo for completely stressing me out and leaving me with no clothes 4 my holiday… I will be sure to never shop with u again.Version: 9.3.0
✓ Hm..The app is fantastic easy and everything but I used the size charts I’m usually a size 10 and the size chart was right but When I got my new body suit I felt like I was trying to fit into a size 6 i couldn’t button it up the turtle neck bit was so difficult felt like I was being strangled and the sleeves didn’t even reach my wrists 🙁 I order two body con dresses (same dress just in two different colours) and one was way shorter than the other and one dresses sleeves were so short and tight it was uncomfortable 😣.Version: 8.2.0
✓ Frustrated...I recently downloaded the app, but always used to use the website through safari on my phone. Which didn’t have the information about what size the model wore. Now they do on the app. In September I purchased some beautiful denim in a size 4 petite because I am 5’1 and 89 llbs. But even a size 4 which is a 0 in US was way too small and there is no way to review the product on the app. Like the jeans are literally suffocating and I didn’t receive my receipt in my package therefore will never be able to return them or exchange them. Please make a way to review what we purchase in the app. AND show our previous orders. Thank you..Version: 7.0.8
✓ Afterpay on appI just found out boohoo now have Afterpay which is great! But I tried to complete my order on the app with the intention of using Afterpay but unfortunately it wasn’t available. I was however able to Afterpay my items on the website, I think the app should be updated with the option also..Version: 7.0.13
✓ Bugs needed to be fixedMy app has not been working properly for the past two weeks, in the sense that the same error “The operation couldn’t be completed. (Failed to fetch Favourites error 0.). I was hoping this would work itself out but to no avail. I think it is quite obvious that basically, I cannot save clothes to my Wishlist or look into past clothes that were on my Wishlist. One other issue I have is with the login where, when my details are entered the login button remains blank and I will have to click ‘Create Account’ then exit the pop up which will allow the login button to pop up. Otherwise, I enjoy the clothes and prices. When these annoyances are fixed up, I have no issue with a 5 star rating because the general performance is good..Version: 7.0.8
✓ Don’t order shoes and double check sizesFrustrated!! Every pair of shoes I have ordered from this website, I have had to send them back! I have never ever received the size I ordered. I wear a size 10 shoe in U.S size which is a size 8 on from boohoo, but they always send me a size 6. It wouldn’t be so bad if this happened maybe once or even twice, but this happens every time I order shoes from this site. Sooo yes boohoo I feel like crying because my heart be set on receiving the perfect pair of shoes for my outfit, but that never happens. When it comes to the clothing, they have nice clothing, but it’s a hit and miss with the clothing. I wear a U. S size 14 which is a size 18 from the boohoo online retailer. The last order I returned everything accept for 1 dress. All items were a size 22 which is a U.S size 18. This has happened to me 3 times out of the 6 times that I’ve placed orders with boohoo. I think they do this because I live in another country, and they don’t they don’t care if you send stuff back heck it’s not like I can walk in a store and make a return or even file a complaint..Version: 9.5.4
✓ CsAbsolutely rubbish service! Ordered a dress from here 25th Nov on the free delivery Black Friday offer takes 9days roughly thought that’s fine..get an email two days ago 2nd Dec to say it’s still on the way just a little slow due to black Friday sales but not to worry it will come in time... to then get a follow up email a day later telling me my item is out of stock and a refund has been sent to then see it back on the website!! So emailed asking for it to be sent tomorrow as it should have been here originally by now to then be told I have to re order and pay for next day postage if I want it now as someone could order it seconds before me on next day delivery and the same might happen again! Why would I pay for delivery? When they have the free delivery option but then wait another 9days to see if they are going to say it’s out of stock again?! Ridiculous!!!!!! No apology crappy customer service if that’s what you can call it! Will never use again!.Version: 7.0.14
✓ The Worst App - The Worst ShopIf I could give this app negative 5 stars I would. I have never had a worse experience with a shopping app and that’s saying something. Pick up your game BooHoo. You’ve lost a customer in me and my advice to others is to shop elsewhere. Plenty of cute, inexpensive clothes online. You can’t afford to be so backward in your trading practices and you need to get a little more tech savvy with the app in general. Two thumbs down!.Version: 8.1.3
✓ It’s okayIf there’s one thing that truly made me not want to continue shopping on the app, I would have to say that it was the models and how they were posing in every photo that annoyed me most!! It seemed as though every shot was in an angle with the models posing in a way that did not even show what they were wearing! I had to scroll through 2-3 views just to see what the entire front of a dress looked like on some occasions. I started to feel my eyes straining after 5 min on the app. So I would suggest for the photographer to change up the shoot style and perhaps choose better models. Please forward this to the appropriate person in charge if anything. Other than that the app was great! Thank you for your time! Best, Maggie D..Version: 8.3.4
✓ Wish list problemI love boohoo, the prices are amazing but the one thing that is very annoying is the wish list. I have quite a full wish list so I’m not sure if that’s the reason, but when I click on ‘wish list’ it says everything is £0.00, no picture or anything and if I add some thing else to my wish list it won’t show up. Now I have to delete everything off one by one, as there is no way to take it all of at once. I tried deleting the app and getting it, logging back in, but it didn’t take of my wish list. I don’t think when I delete an item it even comes off, because it says error. Other then this really annoying wish list problem everything else is amazing.Version: 7.0.14
✓ Bugs need to be fixed.I’m not one to ever write a review about an app, game etc. but I refuse to use the boohoo app. I’ve shopped with boohoo a fair few times and I’ve never had a problem before, but for a few months now, it is completely IMPOSSIBLE to use the app. My Wishlist won’t ever load and says I have 0 things saved. Every time I choose an item to view and then try to return to shopping, it just crashes. If I scroll “too fast”, the app then crashes. Honestly, will not be shopping with boohoo until these issues can be fixed. I know could easily find a computer to use but I don’t know why I should have to. The convenience of having the app was what I liked the most about using boohoo..Version: 7.0.14
✓ App crashes & freezesApp quality isn’t the greatest. Logged in and saved a bunch of items to my shopping cart only for it to freeze; so I refreshed the page...all items were gone...30 mins spent shopping were gone. Honestly with the quality of apps coming out for cheaper websites/products it’s a great contrast to the quality of the app used for boohoo even with the volume of ‘goods’ they sell.Version: 7.0.14
✓ PricesJust wondering what happened? I’ve been looking for varsity jackets find it last months and today I’ve checked again and u put the prices up on the same product which was last months at least &10-15 cheaper!! Wow! U guys really know how to lose costumer in just one click. Disgrace. I’ve been happy for some time with your stuff few orders was or 2 big or 2 small. Get men’s small and it’s like large. Not happy. Anyway all the best to those who will fall for your super expensive winter stuff. Never mind last months was all cheaper then today. Business right?!.Version: 9.0.6
✓ StunnedOrdered a small teddy coat, a pair of trousers in a size 8, another pair of trousers and a t-shirt. The t-shirt was fine and so was the coat but I am outraged at the trousers. The 1st pair were a size 8 and they were really long and I kept falling over when I tried them on. The crotch area was too small. I couldn’t even get the waist band over my waist and the other pair of trousers had the ability to see through them. If u put them on you can see your knickers, thongs ext basically your underwear and of your tucking a top in them you can see I brought a tan colour so you couldn’t see my skin but you could see everything else. Just refunded them but I’m fed up because I brought premium so they would arrive as soon as possible but it wasn’t good. £50 gone wasted in the bin.Version: 9.0.11
✓ Store great app not so muchI love boohoo and their clothes, sizing is a little off sometimes but no biggy. However their app isn’t the best, like the previous review it’s hit and miss. The app tends to crash ALOT and I find even being on it my phone gets hot aswell. Sometimes there’s no problem and other times my phone will overheat and just exit out of it and crash. It never loads my wishlist and I find I have to go onto safari and use their website rather than the app. Having said that boohoo is a good clothing store and I’ll continue to buy from there..Version: 7.0.13
✓ I would give zero stars if I couldI ordered a super cute jumpsuit that “shipped” on April 14 for my birthday which is May 21. It is now May 23 and I still have not received the jumpsuit. There is no way to get in contact with customer service. When you go on the website it just takes you to FAQ and an order tracker. The tracker tells me my packages has been in the US since April 29th and should be arriving in 7-8 business days, that’s it. No further information. No way to get a refund without sending the item back (which is impossible since I never received it). Overall really frustrating experience and I had to scramble to get an outfit for my birthday after waiting for that package for over a month. Complete waste of $16.Version: 8.3.5
✓ READ THIS! SO YOU WONT WASTE MONEY!It was some bull from the time I submitted the order. First off, the tracking number was provided and had the package getting there the next day, which is impossible coming from another country. So here’s when it gets crazy, so due to the Covid 19 I had the mindset that it wouldn’t arrive on time. So after 2 weeks of my package sitting at its first US location (Memphis, TN) I decided to contact the shipper (FedEx) and Booboo. So upon speaking with FedEx they followed up the tracking and configured that the reason that the package stopped was because it arrived in Memphis EMPTY! So they have to start an investigation in order to change the status of the package which is understandable so they won’t be held accountable. (The customer service rep relayed to me that they have a lot of issue from this company!) Ok so I reached back out to Boohoo via Whatzapp convo I was told by Booboo customer service to get the shipper to update the tracking status in order to process a refund. So now I’m in the middle of a whole investigation just to change the status in order to get back to BooBOO. I just feel like I’m not gonna get my bread back, so I’ve already accepted the loss. Nothing about this gives me customer first vibes! So unless you got it to throw way. Spend your hard on dollars with more efficient companies ppl! Because this is some unnecessary BS! *** I wish I could’ve rated this app with 0 Stars!!!!.Version: 8.1.3
✓ Love the clothes , WHEN the app isn’t crashing!!So frustrating , the app always crashes and takes me back to home screen , never saves what I have in my cart so I have to start all over again. I’m currently trying to put in an order but don’t know if I will as I keep getting cut of after a couple of minutes!! It’s really frustrating constantly starting over and at this rate I will not be able to put my order through.. please fix this issue as I love the clothing and prices are always great but I will be forced to shop elsewhere if I can’t place my order!.Version: 7.0.13
✓ Use to Love, but customer service is extremely poorI have shopped with BooHoo for a long time and their items are gorgeous, but when it comes to customer service they are terrible. Theirs automated system can send you an email everyday about the deals they have, but I have been having an issue for 3 months. I’ve sent several emails and have only received one half response every month from a different rep that doesn’t help me. I hate to make bad reviews and complain, but I have been more than understanding. I have even contacted the customer service team on FB several times and each time a different rep gave me a different response that never answered the questions I asked. Because of this, I have decided to no longer purchase from Boohoo. It’s too much trouble to fix small issues..Version: 9.4.1
✓ FrustratingOne reviewer asked ‘how has this app got 4+ stars’, well because people keep clicking 4/5 stars but writing negative things - negative views should equate to low star rating, no? App crashes, picture of item just says loading loading loading - I imagine this would go on until the device dies, but frustration sets in before be able to test this theory. Oh yeah and then there’s the times when you try to go on the app and it just flicks off. Bottom line boohoo sells cheap clothes, but they’re not feee, we are still paying for them so that doesn’t mean you can get away with being consistent well below par. The customer service is a joke. Any company that does not offer the option to speak to an actual human, does it because they can’t handle the fall out from the level of dissatisfied customers, so just do it all by email, that way they can respond when they feel like. And when they mess up and they will, they will offer you a trusty £5 voucher - because £5 makes everything better. Boohoo save all those vouchers and provide a decent service, get rid of Hermes (can’t even go there, we’ve all seen the secret camera footage) install some phones, get some tape measures - no-one likes to think their bigger than they are and get an IT wiz that knows how to create an app..Version: 8.2.2
✓ Get your money worth booI ordered my stuff and everything came and was SUPER cute I love it & my tanning stuff I order spilled but it didn’t get on any of the clothes because they took extra precaution so I do appreciate that. The only thing is I went to buy one of the cardigans I had bought that I got for 12$ since they had 60% off I went to go buy another one since I loved it so much! They up’d the price to 20$ and their site was still 60% off... so they had taken the original price from 30 and made it 50 so dissatisfied with that I understand it’s 8 dollars more but their shipping is 10$ by its self .... and sis I was over half way to buy another cardigan with that 8 dollars.Version: 8.1.3
✓ Terrible, lots of glitchesSo I get a lot of system errors that won’t let me purchase when I try, and I was trying for 12 hours….. I have constant issues with addresses not being accepted. “Uh-oh system error” . Hey boohoo you need better developers!!!!!! I got an iPhone 12 Pro, and it’s completely updated. The app is glitchy and doesn’t update my personal info , your website is slow and still doesn’t update addresses correctly. I had to delete all the addresses and leave only one. You would think with a crappy website that they would have better Customer service but noooooo…. NOOOO help at all. You gotta jump through hoops and answer a million questions just for them to say “oh well, your gonna have to just deal with our system errors , and we do NOTHING to help fix the issues or make our loyal customers happy” Who wants to be on the phone with customer service at 1am? After work? When you have to be out the door by 8 again? My event is in a week. I don’t have the patience for crappy service like this. I won’t be purchasing from here again. Everyone should just go to pretty little thing or missguided. They have way better service.Version: 8.3.6
✓ Plus size opinionHonestly their sizes are way off I’m a plus size (11) and I had order four pair of jeans, only one pair fit me and the rest fit me so big and two of the jeans I order looked exactly the same but with different sku on them. So I was kinda confused about that! I also order a few black blouses and none them fit! And I had order a size 12! The shirts didn’t even fit my sister and she’s a size XS in the US. So I was bumped. I don’t like to return items so I’m going to keep them & hopefully I can give it away to someone that can actually fit into them.. so sad though none of my items worked out 😭😭😭.Version: 8.2.4
✓ Not again!I’ve ordered from boohoo before once a year ago and it didn’t go well I had to take back ALL of the clothes I ordered as none fit, I thought I would try again see if the clothes/sizing would be better, ITS NOT I am always in every store and online a size 6, I checked all the details on what the model was wearing (was wearing a size 10) so I thought I’d order my size as the models figure is like mine, ive just got the jeans now and the buttons are broken and I forgotten all about how difficult it is to actually return the items too, so if you have no clue how to print/don’t have a printer like me PLEASE don’t order from here I have no clue how it’s nearly 5 stars, yes the clothes r cheap but omg they don’t do sizing right and returns are so awkward todo!!!.Version: 8.1.0
✓ App is ok, but mobile site is easierThis app is ok, but at present the mobile site has more features and is slightly easier to use. For instance, when I’m checking on my order tracking the app requests I get my order number from the confirmation email. However, on the mobile site it already has my order number (which I believe is a fairly vital feature)..Version: 7.0.12
✓ Hit and missThe Boohoo app is hit and miss! Sometimes it works for you and the process is easy......and other times it crashes, exits without warning or decides not to show you what you want to see. With regards to the clothes, sometimes they aren't what they seem on the website ie. I once bought a bunch of tops - all size 10 and one of them was easily a children's size. It was so tiny didn't even fit my head! Despite that the clothes are cheap and Boohoo is generally really reliable with shipping and the overall quality of the clothes. Even with the bad eggs that come up now and then, you can always return and get your money back. I keep shopping there and out of average 15 times shopping with Boohoo I have had 3 clothing mishaps which isn't too bad in my opinion. My suggestion to Boohoo is having each piece of clothing having their individual blurb about the type of clothing, fabric, whether it runs tight, small, big etc like most online clothing stores do..Version: 7.0.6
✓ Alright but basic errors make it harder than it should be to use.While I do really like the new look of the app, it does have glitches. For example, even when I try to stay logged in and save my details, it never dies either. It also keeps trying to revert me back to my UK location( I live in Australia now). Small grievances I know, but they do make it harder than necessary to work the app. Having said that, Boohoo is still a grea place to get wardrobe staples for a good price. Quality is usually alright, I'm never expecting it to be too high for the price. Good value most of the time..Version: 7.0.6
✓ Very hit and miss (more on the miss side)The app always crashes and I can never add or view my Wishlist due to errors on their site/app which basically stops me from shopping and tend to just hop over to ASOS which is so up to date and offers Videos on all their clothes! Value for clothes is very hit and miss and a lot of their stock is very tacky not trendy at all..Version: 7.0.8
✓ Never againSoooo. I made the mistake of using boohoo. I was shocked when I saw how cheap their sale items were so decided to order my holiday wardrobe and take advantage of the years delivery for £6.99 I managed to get over 14 outfits for £27 . I got next day delivery as I was going away the following weekend. Well my stuff never arrived. You can’t speak to a real person and they take days to get back to you. As it took so long to tell me they lost my parcel I found out the day before my planned birthday break I had no time or money to replace my items. To add insult to injury they point blank refuse to refund my postage! I cancelled my holiday, I’m so upset. The customer services support is useless and they use the equally used Hermes too. Avoid like the plague is my advice . If I could have given them negative stars I would have. I was told to wait for my items for four days with a loss of earnings as a result and THEY WOULDN'T REFUND THE POSTAGE!!! Bad for boohoo bad form.Version: 7.0.8
✓ SCAM CLOTHING COMPANYI bought clothes from this company because I saw the everything half off promo sale. The clothes arrived with no problems but I returned several items ($130+) because the clothes didn’t fit me well. They sent me an email stating they received it & my refund was on its way. Well, 2 months later & several emails between myself & their customer service rep(s) & STILL NO REFUND from them. They don’t have a contact number so everything is via email & it takes days to get a response from them. I’ve contacted my bank & they requested a tracking number from Boohoo for the refund that was supposedly deposited back to me. I’ve been requesting them via email for the tracking number and no one seems to know what the tracking number is, nor will the give it to me. The last email I received from a “Diane” stated that the refund was supposedly deposited already & she can’t help me any further, not to mention she still won’t give me the tracking number so I can give to my bank to confirm/find the deposit was ever made. I don’t suggest buying clothes from this company. The customer service is beyond terrible. I’ve never been so frustrated, angry, and disappointed!!! They won’t return my emails & i still haven’t received a refund. STAY AWAY from this clothing company!!! They’re a SCAM!!!!!😡😡😡😡😡😡.Version: 8.0.2
✓ The app its selfThis app could be so much better. 1- make it easy for your customers by having suggested items under the selected item. So i can easily add other half of matching set . 2. Why do you not have a space for item reviews ? You should enable that with pictures so people can make better decisions about the purchase. But you would rather have people PAY for returns I'm sure. 3. This is a big one. STOP DELETING MY CART. Idk if anyone else can relate but i will build a cart for weeks before i purchase. And if something goes out of stock boohoo deletes entire cart instead of marking item sold out. I had to restart my cart so many times before i could buy it. That’s horrible. Hopefully thats a bug that has been fixed in the update i just did. 4. Search engine is kind of weak, if you dont search exact name its hard to find it. Must add everything to wish list ladies!! K thats all. Clothes are pretty good. I order here alot. Size22/24 rn.Version: 9.4.5
✓ Love Boohoo but the app... rubbish.The benefit of having an app for all of your favourite stores, is that it’s easier to see offers, store all of your favourites or things you like in one area and easy to pay etc. I rarely go onto the website to order, so when it comes to ordering on an app Boohoo gets left behind because it’s slow, crashes and shuts down randomly. Alongside that, it doesn’t show my items in my wish list which I intentionally save so I can go back and buy! Instead, it just shows a list of £0.00 items with no photos etc. Really frustrating when you’re trying to shop. Feel like the app really needs work to catch up with others on the market....Version: 7.0.12
✓ Absolute con - do not installAbsolute con, they advertise order through the app get 10% off only to find the app don’t work - contact customer services who say they’ll refund the 10% … only to find that you get it in the form of a gift voucher … I should never have had to pay the 10% to start with! Following the comment from the developer, I would like to confirm that I did in fact contact the customer service team before I placed the order and it was customer services who advised me to purchase it without using the app and told me I’d be refunded but didn’t mention it would be a gift voucher. After days of arguing, I will be transferred MY money back that I should never have had to pay to start with!.Version: 9.2.10
✓ Disappointed af 😐😐Really i should give this a lower rating, but i managed to make this work some how. For starters, the shipping info they give you is false. They told me the order would arrive in 8 days when in reality its more like 3 weeks. But thats not the kicker. The packaging is ABSOLUTE GARBAGE! I order some chains from the website and received pure dissatisfaction. Im pretty sure whoever packaged those necklaces had a crappy pay because they literally just threw them in the bare bag as a tangled mess. They package the shirts in individual bags but not the things that would actually get tangled together. The pictures are pretty deceiving also. I would recommend getting jewelry in person..Version: 8.3.4
✓ Terrible clothingA few months ago I ordered a moto jacket because I liked that it had a belt. When it arrived the belt wasn’t even on the jacket. I told customer service and they were 0 help. Bought my mom a few dresses during the summer, she HAND-WASHED a few of them and they still shrunk! I don’t know what compelled me to order from this place again but I made another purchase for a few jeans & bodysuit. All the pants fit TERRIBLE and the material is so cheap, rough... just feels like poor quality. The clothes looks good on the models but once you get it, it’s a whole different story. Don’t waste your money buying cheap fast fashion clothing. Save your coin for quality garments that lasts long no matter how many times you wear it..Version: 7.0.14
✓ DONT BUY FROM HERESo I’m actually a brand new shopper and while I was in florida for vacation I decided to quickly browse for some back to school clothes. I got a huge haul and was ready to check out. I got an email saying my order was being processed and that it’s “in the bag” then about 10 minutes later I get an email saying that they are canceling my order because “it was out of stock” which it actually wasn’t, everything was in stock so I spoke with support and they told me to wait for an email. I was disappointed and frustrated because school starts very soon so I just wait for my dang refund and decide to give it a second shot which was yesterday and surprise surprise it gets canceled again, I get an email saying they processed my order at the wrong site since I live in us, so now I missed out on two articles of clothing because they’re sold out and I have to wait for my refund. 1/5 stars easily, hopefully I get my SECOND refund soon I’ll be sure to steer all my friends away from shopping here.Version: 9.0.4
✓ ScammersI ordered items from boohoo that were split in 3 packages because of the quantity. I noticed that 4 items were missing from the bags but didn’t think much of it as I thought the last bag would be delivered later. But it never came, so I email these people about it, and they have the audacity to tell me that everything was packed and delivered. I know that I don’t have this four items, so I argue my case, but the customer services asserts that they will go no further with the investigation. Well, I will not rest until I get these things or get a refund. To help you guys, please video yourselves unpacking the bags, that’s the only way you will cover your backs!.Version: 9.5.4
✓ Disappointed! Will never suggest this oneCompletely disappointed I order few items from boohoo for the first time it mentioned that it ships in 6-8 days it’s been more than 18days but i dint receive my parcel yet when i contacted customer care through chat instead of solving my issue they told me to wait for another 10days to know wether i will receive my parcel or not. Now i have no idea wether i will get my parcel or not and about refund also.Version: 9.4.0
✓ Worst online shops everI have ordered from many places before and had seen one person wearing boohoo before and it didn’t look bad so decided to order a few things from there on Saturday of last week I ordered them on next day delivery to the correct address (which I have checked and double checked and triple checked) boohoo and I have been emailing back and forth as the package has not yet been delivered but it is meant to be ‘in a secure place on my porch’ I would like them refunding soon however I cannot see this happening as most of the emails from them look like they have been copied and pasted and are the same not answering any of my further questions or taking any further actions and I have done everything they have said in the emails e.g. looked around my property checked no one else had it in my household,checked the address however nothing further has happened would advise not ordering from here if this mistake is common :).Version: 7.0.8
✓ Horrible Customer Service ExperienceThis weekend I will be the first in my family to graduate from college. It’s a huge milestone for us. Due to the current situation I started looking for e-commerce stores and came across boohoo. Although they had bad reviews I decided to give the company a chance. My first two orders came in great and proceeded to order the dress I would be wearing this weekend. However, after making the order and tracking the information I noticed that it was sent to the home where I lived 3 years ago and have since moved twice. I don’t know how that happened as I don’t even use that address for my debit card and hadn’t changed the address at the time of check out. I contacted customer service telling them about the issue at hand they were very unhelpful. The address is all the way in Berkeley and I live in Pomona. They decided to not give any solutions and rather told me to “collect the dress from the address”. I said I really think it was a glitch in the app as I haven’t used the address in years and got a new phone that doesn’t have the address automatically saved. It’s a huge disappointment they provided no tangible solutions given the special occasion even if it would have required an additional cost. I recommend people to look at other online stores..Version: 8.1.4
✓ Shocking!I’ve used the boohoo app for probably 3 years now and it used to be fantastic! Great deals, cheap and quality clothing, up to date with all the trends, etc etc. I used to save items onto my wish list all of the time and wait for payday to treat myself, but now I can’t access my wish list without going through my web browser. Contacted boohoo on several occasions regarding their wish list issues only to hear “we’re working on it”. Clearly your app developers aren’t very experienced because every other clothing store manages perfectly. Also absolutely impossible to purchase through the app, never allows you to alter your order (delete items/change quantities) what’s the point in the app? Can’t add to your list.. can’t purchase.. Get it sorted, you’re losing customers daily....Version: 7.0.14
✓ DisappointedSo in the past, I rated the app as 1 star because it wasn’t usable. I now give it 2 stars because I can at least browse, which is an improvement from the past. The reason it doesn’t get more is because when I log in to my Wishlist online, the things I have saved from the app are out of stock or don’t exist. So I can be looking at the same shirt on the app and online, online says my size/colour is out of stock, the app will say it is in stock. Also Wishlist doesn’t load it says there’s an internal server. So I won’t be using the app anymore, I’ll continue to use the browser..Version: 7.0.14
✓ Why aren’t things just easier.??I’ve been buying from boo hoo for years now no problems at all really but then, I need to give new card details and now it seems, the site won’t allow me to use this card or, PayPal no legit reason why. So, the only way I can buy from boo hoo now is afterpay. Ridiculous! Not happy about that at all..Version: 9.2.11
✓ Awful customer serviceI have had an awful experience with this brand. There customer service is the worst where they do not listen and is extremely difficult to communicate with. I’d definitely not recommend bothering with this brand, you can definitely get better quality items elsewhere where you get treated as a customer. Where you get great customer service which is unfortunately extremely disappointing with this brand. Save yourself the hassle and don’t bother downloading the app..Version: 9.1.0
✓ Problem with shipping and trackingUsually I don’t have issues with my order but this last order there is an issue with my package and it is frustrating to not be about to contact the company and not speak to a representative. That’s unprofessional in my opinion and makes me reevaluate purchasing items from them because they don’t have a effective and efficient way to contact their company. I had to find out through fedex that there was and issue. I’m still trying to contact Boohoo. Hopefully, they still send the item. And credit me something for the inconvenience..Version: 8.2.0
✓ Makes shopping extremely agitatingI love boohoo and have ordered hundreds of dollars worth of clothes from here. The only thing I hate about it is that the app is retardedly annoying to use. If you scroll too long it crashes, and half of the images on the page don’t even load while you’re scrolling. ALSO, the most annoying thing is if you’ve had something in your shopping cart for a while, when you go to check out, it only tells you if one or more of your items are unavailable AFTER you’ve entered your shipping address and credit card information!! SO ANNOYING!!! Please fix these bugs!!! The app is so slow and agitating to use!.Version: 7.0.13
✓ App keeps deleting saved items and shopping cartThe app in general is pretty good for its layout and easy use. HOWEVER there always seems to be some type glitch that in some ways makes it unusable. Currently every time I add items to my favourites or shopping bag to go back and look at, they either aren’t there or it just says $0.00 with no item picture? And therefore I cannot use the app, I am a regular shopper with boohoo and HATE their online website, but I can’t use the app. A little bit disappointed..Version: 7.0.12
✓ Not functioning properlyThe app used to be great but for a while now (several months) it has not been registering the wish list. So anything I’ve saved in the past is gone and I can’t add anything new to it. I also have repeated problems placing orders through the app and have to start all over again on the website (have lost out on sale items before because of this too) Plus it keeps logging me out of my account. Oh and there doesn’t seem to be a way to look back at old orders which would be good, and a pretty standard feature on other apps. My phone software and app updates are all in check so I know it’s not my phone playing up. If they could fix some basic but very annoying bugs it would be great. But I rarely use the app these days and head to the website instead as it doesn’t really seem usable..Version: 7.0.8
✓ App is so crashy and returns are impossible along with help featureThis app crashes all the time especially if you’re trying to do a return or need “help”. I have a faulty item and wanted “help” because that’s where they instruct you to go if you receive a faulty item. I typed out all of the details and clicked on send and it doesn’t give me a confirmation of it was sent or anything. It just takes me back to the blank screen to start over again. So I don’t know if it sent or not. It’s so incredibly frustrating that such a huge company doesn’t invest in bettering their website and app. 🤯 If you’re clothes don’t fit right you have to pay to ship it back to them and then have to pay to get the new size or replacement product shipped to you. This company is such a scam company and if regular stores sold similar clothes I would never deal with these online scam stores again. 😱.Version: 8.3.3
✓ Need to improve on delivery serviceAccidentally put 5 stars on one of my reviews, that was meant to be 2. Initially I was saying how it took three weeks for my delivery to come. I ordered it around the first week of December, to give it to my mum as a Christmas gift. But delayed and I was very annoyed. Then I contact Boohoo through WhatsApp, to claim my refund yesterday. But today the parcel came and now I’m very confused what to do. Overall, the company needs to work on the delivery service as it’s very poorly when it comes to tracking. Most of the time it was saying it was ‘in transit’ and I couldn’t do anything more. I have to email Royal mail about my delivery and announced it was lost. So conclude my point how inaccurate the tracking service is..Version: 9.1.0
✓ Not satisfiedWhat bothers me the most is that I can’t find an email or number to talk to somebody about what is going on. I’m giving two stars because I’m hoping that maybe my package will come through within the next day or two. I paid for EXPRESS shipping and I’ve never had this issue before with boohoo but I figured it’s due to covid 19. I ordered on the 27th, was told that it’d be here on or before the 29th and I knew that it would not get here in one day (USA) from the UK. So I at least wanted to track the shipping to see if my order was sent out or being processed at the least. Mind you it’s been three days. When I go on the app it says it’s dispatched, meaning my order was sent to fedex and should be processed for shipment. When I check fedex, nothing has been put out. All fed ex has is a shipping label and the date of delivery has changed. I’m giving this review because it’s about the principle of telling a customer one thing and it turning complete left. It’s disappointing. If I were told that it would get here by May 1-4 then okay, I’d understand. If I were told something reasonable then, I’d understand. But to allow the company to let people think that everything is fine during these times, when it’s not is annoying. Especially if your expecting it for a gift. Pro tip: people ACTUALLY want to hear the truth..Version: 8.1.3
✓ Horrible communicationI have been waiting on a refund to come through for over a month now as they received the items back on the 3rd of January but still I have not seen my money this has been a very disappointing experience, and trying to get back in contact with them about it has been nearly impossible as the app just redirects you to questions with no way to contact them other then writing a review, horrible customer service.Version: 8.3.2
✓ Never shopping here again.While looking at dresses for a school dance I kept the ones I liked in my cart. I had previously saved my billing information so it would all be easier for me in the end. I wake up the next day to find that an order was placed and charged to my account. I cancelled it once which I assumed would be successful, yet the next day the order was pending again. I cancel it a second time, outcome is the same. I thought it stopped there. Although I was already bummed about being out money and up a product I didn’t even want, i soon became even more bummed. The item I didn’t even order was supposed to arrive yesterday so that I could return it for my money back, yet nothing. Today I noticed that I was charged the whole 50 twice resulting in me not only paying once, but twice for an order I did not place. I have never had a situation like this occur on any other website. I have spoken to 7+ representatives and not one has been able to help me. Never shopping with them again..Version: 9.3.6
✓ Wish list doesn’t workI like boohoo for the clothes & price but the app is horrendous. You cannot use the wish list it just shows everything you’ve added as no picture no price & you cant delete it or it just says error! it’s so frustrating. I wouldn’t bother getting this app. The worst thing is that it hasn’t been fixed Despite 100’s of reviews exactly the same as mine so they are obviously aware of the wish list problem & have been for a while. But still haven’t bothered to fix it! So until they can be bothered to fix a problem that so many customers have told them is ruining their shopping experience I won’t be bothered ordering from them again..Version: 7.0.14
✓ GreedyBoohoo women’s is ok quality nothing great sizing is a hit and miss however I would not recommend shopping the men’s section, the image and product descriptions don’t even come close to what you’ll receive. They offer your selection for shoes as Aus but it gets converted to US so that just makes it a horrible process. I’ve had to return multiple shoe orders back and they don’t even honour their arrangements. Promised they’d reimburse me by paying me back for the postage boxes I had to buy only to retract their word. They do not care about customer service and they’re nothing but greedy especially during a pandemic. Oh and don’t be fooled by their bs sales , half the time they actually up their prices and slap a “sale” on an item that is more expensive than days prior ago. Boohoo has gone down hill and I won’t be buying off them again , defiantly recommend Fashion Nova instead their prices and quality is bomb as..Version: 8.2.2
✓ Why offer NEXT DAY DELIVERY when you can’t provide the service??I paid for NEXT DAY DELIVERY on last 2 orders. Orders were not even dispatched next day. Royal mail took another 48 hours on the 1st order and the same with my 2 nd order placed on 26th for next day delivery. Royal mail not delivering today or SUNDAY. So why offer a paid for service you are unable to provide? Also 3 customer advisors responses are wait another 48 hours then come back to us? So next day orders need to be 92 hours late before you do anything to assist customer? I also asked if order could be resent for next day delivery 3 times and each time they ignored my request. Such poor customer service and delivery service..Version: 9.5.3
✓ Worst customer serviceThis is really disappointing from a company that runs a business like this. I’ve ordered a dress from them since 30th of April for an event this week and I still don’t have it. I do understand and I get it with COVID and all that delivery issues. But the worst part about this my tracking says it’s been delivered into the country and our postal facility says there is nothing they can do unless the sender chases this with their postal facility. And they are telling me to wait till a certain time so they refund me or let me know? How hard is it for you to track a parcel?? If it hasn’t been shipped you need to be honest and let you’re customers know so they an be organised with things. Very very very bad customer services and I rate you guys very low with dealing with your clients..Version: 8.3.5
✓ Crap!Glitchy,finicky app! My basket kept emptying its self and kept logging me out randomly! Prices are all over the place and vary from the website you can view the same item on the app and website and the prices will differ You don’t get the 20% discount as advertised by the way it only applies to full price items so false advertising! You can add items to basket but it wont tell you if out of stock until you go to Check out which is really really frustrating especially when you’ve spent 4+ hours looking at items to buy asap! Due to this I’ve attempted to put an order through via klarna who took the money out of my account but the order failed! I now will have to Chase this up with klarna and explain to them the order failed to to inaccuracies of stock on the website! Very disappointing! I Have always had problems with boohoo in terms of stock availability and accuracies delivery in the past and now this! Once this is rectified I’m done! Pfffft! Shop elsewhere! Wouldn’t recommend unless you want stress!.Version: 9.3.4
✓ One of the worst costumer servicesGreat clothing for great prices, bad app system with bad costumer service! Company need to change their policy when it comes to their communication with their costumers! I recently purchased $330 worth of products and my parcel was split into two packages. I only received one tracking number and one package. Due to address issue the other package went back to the UK. I wouldve been able to claim it at the post office if i have known it EXISTED! I freaked out upon opening my package thinking boohoo employees forgot 9 of my items and i was worried they would think i was lying when i disputed the order! I mean who forgets to ship NINE ITEMS right? So until i opened i dispute with them, they informed me they sent two packages because the order was large! If they have given me two tracking numbers none of this wouldve happened! Mind you now, i have to wait 28 days for my refund, because they policy "refuses to simply reship the package once it returns". Now i have to reorder my items after i receive my refund within a month! And yes it does take a month, because this is not the first time they messed up my order!.Version: 7.0.4
✓ Reason this is not a 5 starI absolutely love Boohoo. They have a large variety of clothes in almost any size. There is also a good curvé selection and just because it goes up in size, does mean that the clothing gets frumpy as with some other online shopping options. Their pricing is also quite reasonable. However my one gripe, and the only reason I haven’t given this 5 stars, is the way the picture is taken to showcase what the back of the dress looks like on the model. Why oh why. do they not get the model to move her hair out the way when showcasing what the back of a dress or top looks like? I’m not trying to see how nice or how long the models hair is. I’m trying to see the details. Is the dress cut out at the back, is it lace, mesh or halter neck. It has become so frustrating that I have looked for the same dress on other websites that showcases the full picture of the back of all their products, and unfortunately I have bought it there, instead of Boohoo. Surely this is an easy option to fix that will welcome me back to Boohoo..Version: 9.4.3
✓ Could not log inI cannot really provide a review about using the app, as I was unable to log in. I made my account on the website using Facebook. The app has no provision for logging in using Facebook. Trying to log in using my Facebook email and password also did not work. I contacted customer support and was told to make a new account in the app to be able to use it. This was a hassle as I already had made orders on the website that I was waiting for, and I didn’t want two different accounts just to use the app. Also, part of the reason why I wanted to use the app was to track the orders I had already made. I think I will continue to use the website instead..Version: 8.2.5
✓ THIS COMPANY IS A SCAMSo I order some clothing items from boohoo on April 4,2020 and I was suppose to receive it by April 9,2020 (that’s a red flag right there) so I waited and waited and never received my order or any type of message saying that something with wrong with my order. They said my order was is Memphis TN and it never said anything after that. So I downloaded whats app and decided to contact them. They said I’m sorry to hear that and we’ll give you a refund on 5-7 business days. So I waited again for another week and still no refund so I contacted them again and ask them Is there anyway to get another form of refund and they said no we’ll contact you if there is anything wrong with ur refund I still haven’t received my refund or anything. PLEASE DONT GIVE YOUR MONEY TO THIS COMPANY. ITS FOR SURE A SCAM ..Version: 8.2.2
✓ Boohoo!Ok so I love their clothes and the quality isn’t bad either for the prices you’re paying. My only flaw and it’s serious enough for me to shop elsewhere..I ordered my things and paid extra for them to come rushed! I ordered size 14 for my bottoms and a large or extra large tops depending how I want them to fit. I was overall pleased with the clothes by far and love all my items BUT it took over two weeks to come and half the time I didn’t have a schedule date for pickup and drop offs! Ugh! Then to really annoy me after waiting so eagerly to get the items I did purchase, they send me size 18!!! Now I can’t return these items bcuz one it will take two weeks for them to show up as I already waited for these items after paying more for faster shipping! Then to send me sizes way too large for me? I want to scream bcuz I love the pieces I ordered but I will not be buying from boohoo again! More like booboo! It would take a month for me to see either the money back or to return the items and buy new! They do not do exchange! So personally the clothes are great but the whole not sending the size ordered for one and waiting two weeks for my package after paying for fast service, I still didn’t get that money back for the rushed order either. Just to forewarn you! Good quality and style is amazing! Just go to the actual store if you can period. Avoiding many headaches and unanswered questions.Version: 8.3.4
✓ HmmI’m not one to be negative, so I’ll start with the positives of this app: The clothes are reasonably priced, and there isn’t anything you won’t be able to find on this app! Shipping is accurate and comes at the right time (please note that I only ever use standard shipping). However, the clothes are a little small so go a size up if what you’re buying looks like it may be tight. I’ve been using this app for over a year and no troubles other than the clothes are typically quite thin, sheer and small. The material may not be what you expected it to be either. Apart from that, the colours are how they appear on the model and there’s always a sale on making the clothes a reasonably cheap price. They do look really great if you buy the right things! A recent problem I’ve experienced on this app however is that it has not been able to register my card. My card works fine on other apps, but this problem has prevented me from purchasing any clothes on here. I hope this is fixed soon, I’m looking forward to shopping on here when this has been solved!.Version: 7.0.14
✓ Not happy1. First the app kindly decided to keep crashing when I was mid way through a very long list of a specific item (e.g. I’d typed in black leather skirt, selected my size and what I wanted it sorted into) and it crashed, leaving me having to do the whole process again (this happened numerous times. 2. Secondly, boohoo decided to stop adding things to my wishlist without me knowing so as I went through the WHOLE of EACH INDIVIDUAL list that I’d once again tailored to each size etc, unbeknown to me it hadn’t added loads of things to my list, leaving me unknown to which lists I needed to re-tailor to my needs and once again have to go back and redo and once again very annoyed 3. The app has now took the last straw. MY WHOLE WISHLIST IS GONE, all of it! And it won’t even let me add anything to it! I had over 100 items on this list and I’m not prepared to go through all the tailored lists of both men’s and women’s once again! All my Xmas presents for my sister and boyfriend and of course many for myself...GONE. Although on a positive note, which I suppose makes this a tad worse, I do love the clothes and most are reasonably priced but I shall not be purchasing from boohoo again unfortunately as I’m too annoyed and have no patience left for the app or the shop..Version: 7.0.8
✓ A total scamConclusion: Overpriced cheap looking clothes with a fake "tall" section. Then they have the audacity to charge you to return their misleading junk. I was so excited to find a place selling cute stuff for tall women. I SPECIFICALLY placed an order because they had tall women blouses. (otherwise they're just like crop tops) so I get my order in and there's NO WAY it's for a tall woman! They completely misled me because on the model on the tall listing it looks just right and cute. The material irl is cheap costume store looking. There's no way there's any difference between their tall and reg sizes. So I go to return it and find out Ill be charged a return fee. So angry I've just wasted my money on cheap looking clothes..Version: 9.3.1
✓ Very averageFirst time using this app and it crashed within first 10mins of browsing products, not exactly convenient for the customer... but more importantly for boohoo, we (wannabe buyers of ur products) gotta be able to purchase them for u guys to make the $$$... can't imagine how many potential sales u have lost simply by ppl not being bothered enough to reload the app a second time after it glitches, come on guys.....🗣 !!.Version: 7.0.14
✓ Buggiest App on my phone by farThe amount of times I’ve given this app a go and it constantly fails me. Constantly crashing when I want to heart something, login, add something else to my cart? Come on guys, I’m a customer WANTING TO SPEND MY MONEY WITH YOU but you can’t get the app basics right. The constant crashing alone causes enough frustration by the time I refill my cart a third or fourth time I just give up and go to ASOS or Fashion Nova. If you fixed this app I’d 100% be a regular customer..Version: 7.0.14
✓ MehRecently the quality of clothing has been awful, not sure if it’s because of the pandemic but what they give you looks nothing like the pictures, I used to use boohoo all the time but I recently made a big order and had to send 9/10 items back due to the quality, they are really fast at giving you a refund though but I’ve been so put off that I’ve actually now deleted the app and gone to ASOS instead. I had an entire package (all which were blouses and coats) that all had the buttons ripped off as if someone carelessly shoved them in my package maybe this was a one off but nothing seemed sewn on right either and the sizes are a bit off now? The customer service is amazing though and they respond very quickly so that’s an extra star..Version: 8.3.3
✓ App Makes Me Boohoo! 😔It's a problem when you're pleased with the clothing from a company but their app is so buggy and difficult to use that it makes you not want to shop there, bargain or not. It doesn't feel secure and thus far it's gotten worse instead of better with each update. I really cannot stand spending my valuable time filling a shopping cart, then putting my phone down for a moment, and returning to find an empty cart. That combined with a favorites list that shows an error message each time I try to use it, as well as random error messages while just flicking through the app. The item descriptions don't tell anything about the item you're looking at and at least knowing the fabric type and percentages would've kept me from purchasing 3 dresses made of metallic sink "scrubbie" material! True story! Boohoo, I do love most of your clothing but I'm sooooo frustrated with your app! In fact, I'm only writing this review tonight because your app either won't open or closes every few moments I go to use it. The bottom line, I could've been spending money with your company but your app is a problem. Fix it..Version: 7.0.4
✓ Worst service!I bought $550+ worth of clothes, after three days of confirmed receipt they cancelled the whole order saying there was unavailable items and the second mail says that there has been an over weight issue !!! Seriously! They could have shipped it in two different packages instead of cancelling the whole order and now I have to wait for my refund. Anyhow I couldn’t wait any longer so I tried to purchase in small quantity. First order went through perfectly but the second order when I clicked through payment process button I got a pop up message saying there has been a transaction issue try again. So I was about to try it again but then I received the text message from bank saying the transaction has gone through, I checked my account online and it shows the transaction payment so to make sure I called the bank and they confirmed it too. I don’t know how many emails I have sent them. There was no reply... Iam still waiting !!!! I would say this site would have been the best online retail store if there wasn’t issues like this. Cancelling the whole order. Cmon we can only add 20 pieces per cart! I can’t trust this site boohooo.Version: 8.0.8
✓ Plus size?Scrolling through looking through the plus size and curved. It saddens me that I haven’t been able to find much that would suit my body type. Not one of those models are to me classed as “plus size” woman. Sure they are curvy in some aspect but if I have a few bumps, thick legs.. it doesn’t show that. It doesn’t show what plus size really looks like. How are we to compare what would look good on us if we can’t physically see it. Are you worried you will loose money? Are you worried to put real plus size models on your website that promotes what plus sized woman can really wear instead of having to skip half of the clothing because it wouldn’t look right majority of the time? I want to wear all these things but how do I know what it really looks like if I can’t see it physically with an actual plus size woman?.Version: 8.2.4
✓ Wish list?After adding lots of clothes I wanted to my wish list, I went to check it to see what I’d order, the wish list was completely blank. I try wish list a few items just to see if maybe the items are out of stock, nope, still no wish list. Ordered my clothes on the Sunday, having to add all my items directly into my basket then edit them out, before the next day delivery cut off time. Monday I get an email, saying my delivery can’t be done today and my clothes will come tomorrow, now on Tuesday 5pm and my clothes still haven’t come, so I guess that’s Wednesday delivery? I hope so. The redeeming thing about this app is the cute clothes and cheap prices, I’ve used it many times before but this is the first time I’ve used it in a few months, disappointing especially with competition like PLT which is also inexpensive and cute. 😡.Version: 7.0.12
✓ No more stackable promo codesBefore the whole update, customers were able to stack on coupons and that was my personal reason that boohoo was worthwhile to shop at since u can mitigate paying less for the super expensive shipping ($9) that was worth more than some of the clothes there. Now, there are 60% discounts on clothes but it’s basically still reg price with tax and the shipping costs-buying just one piece of clothing is $25+ which is ridiculous 😪. If you even try to stack on other promo codes it just gets subtracted from the 60% promo going on and if ur not careful u might actually pay more. Please bring back the stackable coupon feature. I’m sure that many customers loved shopping at boohoo because of this and would agree that they’ve turned to other shopping outlets instead of boohoo now..Version: 8.1.3
✓ Paid for service I didn’t getRecently I purchased 2 items and paid for express shipping. Items never came and when I inquired about them I was told that after the fact that there where delays in shipping. I was also told I would not receive any money back and or credit. So in other words this business allowed me to pay for a service that they knew where delays in. And This business should not offer a service such as express shipping when they know there are delays. They seem to not care about the customer experience and easily put all blame on you reciting notifications on delayed shipping and policies that are not really noticeable in the first place. They don’t take into account the hundreds of dollars you already spent on previous orders .. Not a good way to treat a customer let alone A veteran..Version: 8.1.3
✓ Please fix the app!I love boohoo and place an order regularly but PLEASE work on the app. Every time I go to put something in my wish list it crashes. This has been going on for more than 6 months! I would rather use the app than the website (as a lot of people do) but without this feature it’s impossible! Please update it!.Version: 7.0.14
✓ No reviewsWhen buying clothes online, I rely on reviews to get the right size. I am a 6 sometimes 4 depending on the clothing. I ordered size 6 petite pants and they were too tight and they were too long. It was like they threw in regular sized pants. I wish they had reviews because I am seeing their sizes are not consistent. So you have to pay for shipping and to pay to return the items. That is terrible. They need to add reviews and work on their shipping. I really feel like I was duped. The clothes that did fit me varied is size. The dresses I ordered were a little big. I love the material though. The romper was really nice though. Will update when they get reviews in the app. UPDATE: I didn’t get all my items in my order..Version: 9.4.7
✓ 1 problemI love boohoo! I always get what I want, pictures are normally exact and beside from the limited tall stock it’s great ! However the delivery service they use (my Hermes) is terrible! I paid £5.99 for next day delivery at about 4pm two days ago and still nothing I need it for tonight and it’s really annoyed me! Boohoo in and of its self is my favourite clothing app but they need a better delivery service it’s ridiculous!! I’ve tried contacting Hermes and it’s £6 PER CALL! I really wish boohoo wasn’t associated with them! Let’s the whole experience down. Think if they just used Royal Mail or ANY OTHER delivery service it would be a 10/10 experience..Version: 8.0.7
✓ I like this APP, But it still has annoying errors!BooHoo, online website is wayyyyy better. I can click the different color icons under a item and it would change colors on the website. On the app I have to constantly open up the item (and then get a weird error message which freezes the page). Then they have the nerve to do a 80% sale on the first of the month like normal people don't have to pay rent. 🙄 Throw the whole store away, At this point! Make your extreme sales in the middle of the month. (Clothes money going to the rental office right now😡) This company geeking for real, smh..Version: 7.0.8
✓ DONT SHOP BOOHOOI have yet to receive my money and this is an update. I’ve been trying to get my money since March & they can’t find packages that they sent confirmation emails saying it was received by them. I made sure to screen shot all of our WhatsApp messages for proof. Afterpay is considering dropping them after all the bs customers are going through. I can’t wait to see it, shipping is NOT ACCURATE. Won’t come expedited, you pay to return items. They let you pay for items and then send emails saying it’s not in stock minutes later. Well why is it on the website then? They didn’t refund any items that they never sent but sent emails saying it’s not in stock. They are fraud and they advised me to wait 30 days before reaching back out about my money. They think it will be indisputable with my bank. Jokes on them I’ve started the dispute. I’m out of $857 because of them. I wouldn’t support the fraud life..Version: 8.2.2
✓ Awful! Dont download the appNot only do they force you to buy things once it’s in your basket on the web version, but on the app happens the same thing lol if you add things to your basket and change your mind, you cannot empty the basket…sort it out for real. I added some stuff to my basket and later changed my mind because i found better things on the app and wanted to remove certain items and add the new ones that caught my attention and i was unable to do it. I had to buy the whole basket lol may i also add that sizing charts and the sizes models wears are false? Yeah…happens every time…i need to return things, like a lot of things and it’s such a hassle..Version: 9.5.5
✓ Great but not the bestIts a great app that has great quality, yet cheap clothes but the quality needs improving. The pictures aren't very clear without clicking on them and opening them up and the writing is so tiny. Whenever you add an item to your favourites it then takes you there and you have to go back. A lot of the times i click on an item only for it to say its sold out. Also there needs to be more photos of the items in the other available colours too. But i love it. Wish shipping was cheaper..Version: 7.0.4
🙂 Boohoo - Shopping & Clothing Positive Reviews
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