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Enterprise Rent-A-Car App Complaints & User Negative Comments 2024
Enterprise Rent-A-Car app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Enterprise Rent-A-Car? Can you share your negative thoughts about enterprise rent-a-car?
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Enterprise Rent-A-Car for Negative User Reviews
✓ Overcharged and no fixI am getting overcharged for a rental at Vegas Airport and was overcharged even the staff said that should be fixed. But no one has contacted me still and when I showed up the rental wasn’t ready till the next day and no compensation for my taxi I had to take to the hotel. Very disappointing..Version: 6.1
✓ Bad developmentPoor development on this app is limiting customer experience. Add the ability to save and utilize account codes and billing details s for directing billing..Version: 7.0
✓ Company stole my belongings after I was in accidentI was in a car accident, the next day I had tried to grab my personal belongings out, they said they had to hear from head office about a month and a half later they finally get back to me saying there was nothing left in the rental. They didn’t take the pictures till 14 days after the accident ( which means anyone could of gone in and grabbed it at any given time) so you can imagine how frustrated I was. I then get a call later on this evening saying oh uh sorry we found your supplies the auctioneers have your belongings out in London (I’m from Hamilton) they said they have to do all this paper work just to send me my belongings. So do as you please, just know you were warned! Still waiting for my belongings!.Version: 4.0
✓ Yukon ReservationsI am sick and tired of your screwed up app. And making and having reservations CONDIRMED on the pp only to have them close me the next stab and say no car re bailable. The availability of cars to rent at this location is abysmal. They have a horrible record. You set up a reservation on the app only to have them inevitably call you the next day to say they have no cars to rent. This happens with such high frequency that there is a problem. In my experience, it doesn’t happen at other locations. Just here in Yukon. Why no cars to rent??? This happens way too often. This is a problem of long standing and because it’s a problem of long standing one must wonder why hasn’t corrective action taken place. Why don’t they get in other cars to rent like other locations. This is a car rental place that chronically has no cars to rent..Version: 3.3
✓ All lies to get over!I’m a “Rewards” member and on the app was promised a free rental after my 6th rental. I reached that level and sure enough the option vanishes soon after. Even before my 6th rental I asked the guy at the location about it and he said I would have to call corporate office to schedule with a free ride. That play the app, the physical location and phone reps against each other all pretending not to be knowledgeable about the other to screw YOU the customer. And just for a cherry on top I moved up a tier in my rewards program and now I’m Being charger MORE for rentals! It doesn’t pay to be in their “LOYALTY” program. Try to use a mom and pop who’d appreciate your business more instead of these greedy corporate blood suckers, nickel and dime’n to catch up from the Pandemic!.Version: 4.10
✓ Good app but currency selection is messed upInstead of showing in CAD it is showing GBP and symbols of INR. I AM TOTALLY CONFUSED.Version: 7.1
✓ Started out great, lately disappointing heavilyIn the beginning, I was impressed. Then I realized that the central app and company are not really integrated when it comes to availability and even pricing. First, corporate coupons were great, then my spouse noticed that prices were the same. And today they called me to say my rental is actually going to cost double - as if any code would have ever given me 50%. And still they weren’t able to send me an email update. Also, I cannot change the discount code in the reservation as it would mean I am letting my car go and trying my luck from the beginning. I wonder why I have booked so many trips for the entire year already, as there never is a car close to the weekends, and they only come with this hassle 2 days before CANADA DAY. Also, I can never redeem my points. The staff is nice, thou. It’s just their pretending to be an agile digital company that gives a very different expectation. They should know there is competition..Version: 7.6
✓ HorribleI had a miserable experience with the enterprise in Sanford / Orlando airport they literally tried to say I put a dent in the car I had gotten insurance through them and always have in case something like this happened!! It was barely visible and I was in a town home the spots were so small I know someone hit me while pulling in or out of the space beside me on the passenger side and they tried to say it was my fault anyway and that he was going to get ahold of his supervisors to note the damage and this guy was just a complete punk kid I told him “I’ve been driving longer than you have been alive” and I’m 100% covered my fault or not when I get insurance through enterprise but the customer service was horrible I was so upset I left a $300 pair of sunglasses in the pop down holder and my wife left her rosary (which was given to her by her great grandmother and can not ever be replaced!) I have never had issues with any other establishment but ORL/SANFORD AIRPORT IS THE WORST!!!!!!!!!.Version: 7.14
✓ UselessI managed to rent a car after 2 attempts, I’ve paid the rental twice (they send me the money back for one of them, after I complained) . After one week the app stopped working, I cannot sign in, I called at IT support, after one day they send me an email saying that it was a problem with the account ( I don’t know what problem!) they reset the password...and still doesn’t work, I tried to reset again but without success...so I give up....Version: 2.9.1
✓ Charged an extra $300 for changing a time 5 minutes after receiving confirmation emailI have been trying to get in contact with ANYONE for the last 1.5 hours. I understand that it is “after hours,” but for a company that charges by time.... it’s astonishing that you don’t have a 24/7 customer service line. 5 minutes after receiving my confirmation email, I went to go change the time (from noon to 6 PM). The price then jumped by $300. A Facebook “representative” told me that you get charged extra for reserving a pick up time closer to the actual pick up date. I’m not sure how 5 minutes warrants $300 extra dollars... or even 6 hours. That’s nearly 1/3 of the price we were already going to pay. Regardless of the reason, this is completely unacceptable. I am absolutely disgusted and will be sure to share this experience with everyone I know..Version: 4.7
✓ BEWARE!This App lets you book cars that don’t exist! Booked a basic automatic about 10 days in advance, App was easy to use & sent me confirmation. Pick-up booked for early on a Monday morning, on the Saturday afternoon prior the branch called me to say they never had an automatic for me to book, the App looks at the fleet not the branch & just lets you book. Sunday the App sent me another confirmation of the booking, Monday morning on pick-up there was no car as booked & they could only offer a manual. The branch told me this happens every day. I’ve started a new job, need to go to the office once a week rather than work at home - was planning to use Enterprise as they’re local but now going somewhere else if this is how they operate..Version: 7.12.1
✓ Unavailable carsOn two separate occasions I have had to make a booking at short notice due to circumstances at the time. This involves going through several screens etc and finally reserving the car. Then I have to plan the journey getting to the rental station, which on the first occasion was via a not at all cheap bus journey. It is at this stage that I get a phone call from Enterprise to say they have no cars at all. Why does the app not recognise the lack of available cars at this site? I am not at all impressed with the service I get from this app which I have to say does no justice to the superb quality of customer care which I have experienced from Enterprise staff at several locations..Version: 2.2.1
✓ Bad receptionistI had a very bad experience trying to rent a car . I always rent a car with enterprise but last Friday ( I landed on Saturday at 12:30 am from the airport to the office at lax I got to the rental office at 1:30 am the shuttle took forever to pick me up and my nightmare began there. The line was very long it was the Labor Day weekend which I understand, but I did my reservation 3 days before and I thought everything would be ok but the girl who was helping me , she spend 2 minutes just to let me know that I couldn’t rent the car at this point it was 2:45 am, I was waiting for my turn to be called for nothing . I always rent a card with my Visa card never was a problem at the airport office and now I switched to a different rental car , people who work at enterprise should be nice and helpful, managers too..Version: 3.1.1
✓ Left high and dry without a vehicleI’m very unhappy with enterprise. Our flight was canceled on two separate occasions and our third flight had us landing in Philadelphia rather than Allentown (about an hour away). I tried to rent a car for the Philadelphia airport to get us back to our car an hour way at the other air port and turns out they don’t have a single car that can be returned at a different location. Ive never heard of a rental car company that doesn’t let you return a car an hour away in the same state. Keep in mind they have plenty of cars for rent but they just can’t go anywhere outside the area. This was the first time I tried to use enterprise after the pandemic and it’s clear the company is a shell of its former self. The app did not clearly indicate that rentals were only one way and we could have made arrangements if things were organized well and the company was managed appropriately. Stay far away from this unreliable company..Version: 5.0.2
✓ Doesn’t work...Constant error messages when opening the app. Apparently I’m offline, which is odd given that I used the internet to download the app, that safari continues to work and for that matter, that I’m uploading this review online. If it ever works, I may be able to write another review raising this apparently marvellous app. Until then, I’ll just have to record my thoughts that this is a heap of ****..Version: 2.1
✓ Bad tasteBooked and paid on app for van hire only to pick it up and manager saying you have not paid. Had to pay again in shop and manager said he would look into refund from app booking which didn’t happen. 3 months later still no refund and nobody from enterprise accounts or head office will return my emails. £500 out of pocket and no end in sight.Version: 7.4
✓ Why am I not getting the final invoice sent to my email address?I noticed quite a while back that I no longer get my reservation number sent to my email account. Nor do I get a final invoice emailed to me. I have now been requesting the worker print me a final invoice although I am constantly confirming my email address. Please put it back so email is sent to the email address provided..Version: 7.11
✓ No history log in the app is disappointing!It would be good if the app shows a history or log of all the past reservations that I made on the app. There is absolutely no way to check that!.Version: 7.6
✓ Language issueSO BAD Every time I got on the application, I can read English for a short time and then it changed to Spanish!!! I can’t even change back! I have to redownload thousands of times!!!!!! So inconvenient!!!!.Version: 7.12.1
✓ Simply does not work!Can’t get past the first screen. Deleted the app download it again - same thing..Version: 7.6
✓ Always something…I don’t usually get the vehicle I book even when its booked well in advance… there’s a vehicle waiting when I do book though so that’s alright I guess… A few family trips have been ruined due to Enterprise not being able to provide the right vehicle wanted for my needs….Version: 7.12.1
✓ Prices too high. Ridiculous.Prices too high. Terrible..Version: 7.1
✓ App doesn’t allow EnterprisePlus member offersEven when booking via the Enterprise Plus website login, specifically selecting upgrade offers or ‘dashboard’ offers, they never work. Dare I call this bait & switch? Very disappointing to long time Enterprise customers. Please update your app to reliably include offers received via email to actually be APPLIED in app bookings! It shouldn’t be difficult. I suppose their ‘off the hook’ is including “ Offer valid at participating locations, if available. disclaimer in their offers? Buyer beware..Version: 5.1
✓ Shehde AbumayyalehI had bad experience with Enterprise specially in Düsseldorf airport. First time I rented a car they changed it twice, they gave me KIA first then they change it to ford then the ford needed maintenance then they change it to other ford, and I made it clear to them that I’m not going to take KIA again.. Second time I had very good experience with the people in Frankfurt airport, no problem with the car at all and I explained what happened with me to the manager, she said that they are sorry and she gave me free upgrade for the next time.. Then in Düsseldorf airport again, they gave me KIA and the employee was very rude, when I told him about the upgrade and showed he that the manager wrote it on his business card he said go back to the manager and let him give you this upgrade, then he said sorry we don’t have cars, then I found out that they have a lot of cars, they said it’s all taken, so I had to take the KIA and change it after a few days...Version: 2.5.2
✓ Horrible app and serviceApp booking system is not in sync with actual availabilities. You can book, and go to location only to find out there are no availabilities. Sync accuracy in a booking system is table stakes for companies in this business..Version: 7.12.1
✓ Unsatisfied CustomerI have rented 3 times from Enterprise in the past 3 months. My 4th time up at the office, they tell me I can’t rent because I can’t prove my address is mine. The same address that they pick me up and drop me off at. The same address that was on a stack of mail (some of which was from the government itself) with my name on it. The same address that’s on my insurance and my license. I was able to rent 3 times before, and suddenly my address won’t verify??!?! My family will now be missing valuable time with my father in law, who was diagnosed with stage 2 stomach cancer this year, because I don’t have a way to get to him without this rental. I reached out to Enterprise Corporate the day of the issue, and have received no response- it has been 4 days now. Thanks, Enterprise for choosing the worst possible time to be rude and decide I’m not worthy of a rental..Version: 3.7
✓ DisappointedHow is it I’m not able to rent a vehicle for two days but you do let me rent for two weeks?.Version: 5.0.5
✓ Data not refreshed in latest versionJust updated the app and found all rentals are now missing, both past and upcoming. Checked online and everything looks fine, so this is definitely a background dataset refresh issue. Normally the app works fine..Version: 7.4
✓ I believe the registration to use this APP is against the Privacy ActTo use this app you have to enter your drivers license number expiry, date of drivers license, date of birth, and that was just the first screen of the registration process. I strongly believe that this is in violation of the privacy act in Canada. They also offer the convenience of scanning your drivers license electronically into their system so not only will they have your personal information date of birth address, but also a photo ID which is pretty shocking! I will try to make time to report this to Paul as I do not believe this application belongs on the App Store! Give it one star I did not complete the registration. What makes this even more frustrating is I was able to go to the Enterprise website make a reservation I did not have to provide my drivers license number or expiry date or my date of birth just my email address and phone number and I was able to get a quote make a reservation and receive a confirmation via email. Why would anyone provide such confidential information just to make a reservation for a car is ridiculous and as I said, previously, I believe it is against the law. I feel strongly that you are risking your identity just to use this app. I am deleting the app and recommend if you want to rent a car from these people just go to their website where you do not have to disclose confidential information..Version: 7.0
✓ Doesn’t support Enterprise ReadyPassReally surprised that the Enterprise App doesn’t support Enterprise ReadyPass…which is their own feature. Uninstalled..Version: 5.0.4
✓ Very bad , not honestBery bad service and not honest . lies and you better check hidden fees after you bring back vehicles !.Version: 5.2
✓ Terrible AppThis app is not working for me at a time when we are planning a 2-week vacation to another city. Every time I try to log in, it gives me this error “invalid locale,” and when I retry, it gives me another error. This time it says,” sorry, we are having some network trouble.” It keeps giving me this error, and I'm not able login on to my iPhone 13 Pro Max and book my car for this vacation. This has been going on for God knows how long now, and it has been very frustrating, to say the least. I am shocked at the incompetence of the developers of such a big company in fixing a bug like this. How come other smaller car rentals such as Budget will have excellent working apps, and a big company like Enterprise can not? It will be a shame if your developers can fix this for another week..Version: 5.1
✓ Used to be 5 starI love this office so smooth every time and has great prices so I’m willing to rent Tesla or more exotic cars sadly my last rental had a hiccup and miscommunication due to cell number mixups and lost communication during the rental my debit card canceled due to possible fraud from the rental even though it was me renting the car with my account then enterprise showed up at my house stating they tried to contact me which I believe them but then they stated they were about to put a police report on me for not bringing the car back. Everytime I have rented with them I always end up keeping cars longer if they are fun to drive and I’ve always paid in full day I do bring it in also fully washed inside and out full tank. But this one time my bank closed on me without my knowledge enterprise tried to bully me and now I haven’t paid my bill I want to cause I need to rent a car but feel they won’t let me now due to this incident.Version: 3.7.3
✓ Enterprise AppI travel a lot. Very convenient app. App is lacking in the billing/past invoices abilities. Usually have to call to get a copy for expense reports. Needs improvements but overall ok. Sorry guys. I have to retract the statement above. I went this evening to pick up the confirmed reservation made earlier. But to my dismay there was no vehicle available for the reservation. I left that pickup location & called 800 service number. They rebooked reservation @ new enterprise location. When I got there there was once again no vehicle available. Called 800 number again waited on hold for a supervisor. She said I should call after the specific location after confirmation number was received from app. She says this can happen from time to time @ enterprise. This tells me the app is useless. Good Luck..Version: 5.1
✓ Low grade appWhy does the app show the prices only in GBP?Where do I change the currency type from?.Version: 2.9.1
✓ Wrong currencyThe app is showing the wrong currency and can't change it..Version: 6.0
✓ Not committed (Think twice before booking)I often hire van from them but last time I booked a extra large van but it wasn’t available on time on site. So, they apologise and offered me a 50% discount for the following day booking. I was a bit ok though I had to re-arrange everything. But it is sad that I never get that 50% back from them. I realise, this is actually there technic to calm down the customer and get out of their mismanagement quickly. Really, not acceptable..Version: 2.3
✓ HORRIFIC SERVICE! WHAT In the WORLD!I was on hold for 16 mins before anyone picked up. I then spoke to rep about picking up my car to tow and bringing me another one. Tow company called me right after hanging up with rep and said he was coming to pick up car, but didn’t have one to bring to me which was a waste of my time and the Tow guys time. I’ve now been on hold again for 13 mins waiting for another rep to pick up. This is absolutely horrible service. To top it off the rental I was given had a bad tire and the the tire pressure light kept coming on. I took it to one location and he over filled tire to 40. I took it to a second location and they told me the pressure light comes on sometimes due to weather which didn’t sound right, but I went along with it since she is supposed to be the Enterprise expert. This has been a terrible experience. I am now at 20 mins on hold without anyone anyone answering. This is absolutely horrific.. Now I’m back on hold for additional 40 mins and still counting and for some reason I don’t think my rental is being sent to my location like the associate told me 3 hours ago.. I’m calling to follow up, but I’m still on hold.. The service is so bad that it seems as though you’re going out of business...Version: 3.6
✓ Security deposit not returned backI rented a vehicle from them and I didn’t have a credit card to put for the security deposit so i used debit card and it charged $150 for it so i followed all the terms and conditions and returned the vehicle on the day that i was supposed to bring back and didn’t get the refunds back they said that it will be send as a cheque through the mail and it has been over 2 months and no refunds.I accidentally fill the tank up to full because i filled the gas tank once for $20 before i drop it off and it wasn’t at the 3/4 mark so i topped it up another $20 and it went to the full. And the worker there said that i will get a refund of $15 but. I didn’t even receive anything. So just to inform everyone that if you rent a car you need a credit card so they will refund you back right away or else you won’t get your refund from the security deposit.Version: 6.3
✓ Crap service! Beware of “hidden extras”I paid the full insurance so I won’t have to worry about anything! Turns out they have a 0% tolerance on tyres, which was not stated or written anywhere when I rented the car, besides the renter saying I had full coverage! Lady receiving me took 2 seconds to find a 0.01 millimetre scratch on the tyre! Saying she had to take £100 pounds to fix it! Absolutely crap service and thieves trying to make a buck out of nowhere!.Version: 3.8
✓ Too much timeTook me 30 minutes to book car rental. The site very slow!!.Version: 7.12.1
✓ App has errorInstead of CAD showing GBP and final prise in INR. No options to update same ..Version: 7.1
✓ Premium membersThis app is a little frustrating as it has no selection on how to use your free car upgrade when booking..Version: 6.1
✓ Can’t input reservations already madeAs part of a the sign up process for a recent reservation, it was suggested that I downloaded this app, which I did. However, the reservation can’t now be imported into the app which would have been so much more convenient when I have to pick up my hire car in France. Also, although Enterprise Plus gives you the opportunity to gain points for each hire, I am not able to gain points for my forthcoming rental until after the rental has been completed, when I will then have to make another call to the company to get the points added. With other apps, for example hotel booking, flights etc., I have been able to add the reservation to the apps by adding a reservation number. Not a great start. 😐😏.Version: 2.4
✓ Lots of problemsGreat app when it works properly. I used it to rent vehicles twice in June and July 2020 and worked a treat. Two weeks later it wouldn’t let me rent again kept telling me everywhere was closed or had no cars available but when I rang I could hire without a problem. Just tried again after 4 weeks and yet again telling me rental choice is closed for the next few months. Shame that as I currently have one of their cars, do I just keep it lol!!!!! Get it sorted Enterprise please!.Version: 4.0
✓ Very bad Service and Useless appOkei so This is the 3rd time I tried to rent cars here! I’m From Anchorage Alaska I tried to rent here because they are cheap prices but everytime I book a car here it says available on the app but when it’s time for pick up they don’t have it on their lot!! This is useless better off going to their branch in person so you can see but there you go there you don’t have much selection there is literally nothing much to choose from! Especially at 510 E International Arpt Road!! Shouldn’t Advertise or start a rental place if not enough options and every time always nothing available for something that you want or you need and in every location got different prices? And security deposit. I am sorry but I tried to work with this so called Enterprise Rent-A-Center but everytime nothing available..Version: 4.4
✓ Ok for booking. Not functional for checking inThe Enterprise system isn’t good for online checkins. When you try on a browser it won’t take any credit card and you can’t check in without one. The app will let you add the very same credit cards that were declined on the browser but the app doesn’t have an online checkin option which seems a bit barmy to me. If you try and checkin online with one of your registered cards that doesn’t work either. Finally, the app seems to think that local councils issue driving licences in the uk. You can’t register your licence without selecting one of them, all of which are wrong because the authority which does issue them, the DVLA isn’t an option. I think that Enterprise should engage the services of a good UX developer ASAP..Version: 4.7
✓ A lot of improvement is still needed1 - currency is only in USD. I live in Canada. Why won’t it show in CAD. It’s so confusing. I look at the price. It has no info about the actual cost. ie tax. + the exchange rate. Because the price on my credit card is in CAD. So with 42usd, I would ended up paying close to 80CAD even without insurance. I was unpleasantly surprised by the cost. 2. 1-2 day Weekday rental. No warning that the reason which doesn’t work is because it only takes min 3 day rental on weekends. You can’t use the points unless the booking is online. So the app doesn’t tell you this. It just says no cars are available.Version: 5.4
✓ Beyond irritating.For literal weeks I have been on the phone for hours a day with customer service or waiting on emails because I cannot login to the app no matter what is recommended I do or how many times I try changing my password (but can’t even get past the submit button) or when the Support Team, who are able to change my password successfully, but when I go in to login with the new information, it still says unsuccessful. I can login on the website, but that does not help when you’re trying to redeem your points for a free rental because you have to do it on the app. For some reason Customer Service won’t make the reservation to use your points either. With my situation right now, it would be an incredible blessing to be able to utilize the points I have earned to redeem the free rental. Just like it would’ve helped the couple weeks ago I was trying to get it. I never had any issues before when I was paying out of pocket for the rentals, but as soon as I want and actually need a rental and tried to redeem with my points now the app doesn’t want to work and I keep having to do the same things over and over and over again and continue to have the same result of it not working because it keeps saying unsuccessful login..Version: 7.9
🙂 Enterprise Rent-A-Car Positive Reviews
Enterprise Rent-A-Car works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Enterprise Rent-A-Car.
⛔ Enterprise Rent-A-Car Problems
