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- 94.0SAFETY SCORE
- 4+CONTENT RATING
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Disneyland® App Complaints & User Negative Comments 2024
Disneyland® app received 177 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disneyland®? Can you share your negative thoughts about disneyland®?
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Disneyland® for Negative User Reviews
✓ Can’t sign in to mobile appCan sign in via browser fine but I need the app to change my restaurant reservations. Over the last couple of months it takes 30 seconds just to show the login screen and then goes back to the app but does not log in. My internet is 800 down. As a Java developer I’m usually pretty tolerant with buggy apps but the imagineers need a serious slapping for this..Version: 7.21
✓ Disappointing AppI used the app to place a food order at Red Rose Tavern. I was given a time window between noon and 12:30 to pick up my food. Upon speaking with the greeter at the door, we looked for my order queue and it said I had nothing in the queue. I had taken a screen shot which included my order number, and she was able to see that I did, in fact, have an order in the queue even though it wasn’t showing in the app. At the same time, I used the app to get in the virtual line for Rise of the Resistance. After scanning the 10 tickets in my group, I got a message back saying our number was 360, and that we wouldn’t be able to enter the queue again for the day. When I went back to check the status, the app said I did not have anything in the queue, again!! Unfortunately, I did not have a screen shot this time saying I was in the virtual line, and after spending the money for a group of ten to come to Disneyland, and following the requirements to go on this ride, we are unable to do so because the app is not functioning properly. In addition, the app says the Indiana Jones ride is temporarily closed, yet I’m standing in front of it right now and it’s open with a 65 minute wait. How will I be compensated for the app’s failure to properly function and allow my group to go on Rise of the Resistance?.Version: 6.21
✓ Issues with both food mobile order and merchandise mobile check outBefore I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you.Version: 7.22
✓ Unhappy StaffVery unfriendly staff. All Staff seems to be very angry !!! Does not feel like a happy place. What a shame!.Version: 7.19
✓ TicketsThis app has always been somewhat confusing to use, particularly with the passes. The reservations listed in your "Future Plans" section are even more confusing now since it seems that the last four digits of the ticket that used to be listed has disappeared. If we have multiple tickets linked to our account and multiple upcoming reservations, it's very difficult to determine which tickets have and have not been used for reservations. It'd be nice if tickets could list "reserved on (date)" once it becomes a reserved ticket in your list of linked passes. Bringing back the last four digits or some indication of which ticket is reserved in the "Future Plans" list would help as well. Please also implement a way to change the name on the ticket, too! People's plans change. For example, there have been instances where I've needed to give a ticket to someone else, but the name originally entered for it is now clearly a man's name, etc., and it's caused added confusion when entering the park as an obvious woman. This has been very frustrating..Version: 7.5
✓ Stress!Pay extra for the app. figure out how to use it, rush the family around, wait for hours for 4 min rides. find out radiator springs is ao busy at 8 am you have to pay an extra 19US to even get on. So much fun!.Version: 7.30.1
✓ Genie + a waste of time.You should charge another $100+ for the service so people can get on at least one ride every hour without queing..Version: 7.14
✓ Update/Genie + service TERRIBLEThe latest app update and Genie + integration is absolutely terrible. It’s so hard to navigate and find how to schedule rides. My husband works at an app company and he was dying laughing at the backward way I had to use to even find the Lightning Lane selections. I also agree with many other recent reviews that the price to enjoyment ratio in the parks has flipped over the scale for us. Everything is an upcharge and the experience is disappointing. Tons of rides were down yesterday- we had 4 different occasions of walking across the entire park to get to a ride to use the Lightning Lane pass we paid $80 extra for, only to be told the ride was broken, which resulted in a lot of wasted time. I overheard an employee say they’re having trouble getting the parts for the rides and that’s why they’re breaking so much. I also agree with other reviewers that everything is too phone integrated now, so you’re staring at your screen all day instead of interacting with your family. I told my husband I’m done with Disney..Version: 7.7
✓ Customers on a once in a lifetime tripAfter battling cancer and surviving i Managed to save enough money to take my family on a trip from Australia to Disney we paid good money to access the lighting lane only to be told once we got here here that you have to book the lighting lane times in advance, by 10 am all lighting lanes were booked up until 4pm, in my opinion that is false advertising. Very disappointing for a once a life time trip..Version: 7.27.0
✓ App doesn’t workTrying to book tortilla joe restaurant on the app and on the website and I just get a ‘cant book, refresh page’ message with a phone number - not good enough!.Version: 5.3.1
✓ Not usefulI had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!.Version: 4.12.1
✓ Not the greatest place on EarthIf waiting in extremely long queues for everything is your idea of fun then you’re in for a real treat. From the rides to the fast pass (every time booked out so no value there either) to waiting even in the food line where you are meant to skip the queue. Eventually got something to eat but wow was it bad. I saw a family sharing their own food from home and boy was I envious. And to top it off the DL app is pretty average and the wifi is 3rd world. Can’t wait to be out of here..Version: 5.6.0
✓ Terrible AppPages don’t load, frustrating to use.Version: 7.28
✓ Food order not loadingFood order doesn’t load properly. Rest is great.Version: 7.13
✓ Everything is brokenAlmost everything is broken They recommended going from a temporarily closed ride to another temporarily closed ride. Thank Friends!.Version: 7.26.1
✓ Review of Disney App.This app often does not work when you open it. It requires you to log in each time and then the wheel spins and spins, but doesn’t launch..Version: 7.28
✓ Fast pass not workingWhat happens when fast pass stops working???? Not good for the family on a once in a lifetime trip with 2 days to see the park and go on rides.Version: 4.15.0
✓ QueuesGreat for Disney. You have to queue for hours and hours. People will have to come back again..Version: 7.26.1
✓ Too much down timeNot enough staff... over priced monopoly on food & beverages... low productivity and poor processes hurt overall experience. Wait times on everything:essential (rides, food, shows) but of course NOT on selling merchandise or over priced souvenirs. Also a lot of the merchandise is of poor quality for its price range (e.g. $20 t-shirts are $5 quality) or just 100% higher mark up than it should be (Mickey ears at $26 are likely still containing 100% mark up at $13). Time to give management a shake up and processes/systems a decent rework. UNIVERSAL SMAHES DISNEY WITH LESS ON OFFER IN LESS SPACE..Version: 4.9
✓ Big let down, Waste of a dayWe flew from New Zealand to come to Disneyland with our three young children. Was my wife’s childhood dream. They woke up super excited, within the 2 hours of waiting to get near a ride after trying to download a app which we couldn’t due not having data on our phones, they wanted to leave. Told to move away from our seat when buzz light year turned up was also not nice after spending 20 mins walking around to find a seat only to be asked to move..Version: 4.19.1
✓ Slow Loading, Confusing IconsHonestly love having everything for my trip to DL in one place, but this needs some serious polishing, specifically around optimizing urgent loads, like fast passes, and surfacing useful information at a glance. I have two recommendations. First, make ticket and fast pass loads the first loads. I usually need those the moment I pull out my phone and open the app in line to enter the park or get on a ride. It’s imperative that those are available immediately when they’re requested. Secondly, there needs to be a different icon for rides that are closed than the “bundle” icon that holds multiple pieces of information. The map would be twice as useful with that. If that bundle icon could be improved as well it would be nice. For example trying to find a charging swap station is next to impossible. I have to touch almost every bundle icon, which includes closed rides. These two things would make the app almost impeccable for me..Version: 4.17.0
✓ TrashFor a company that pulls in billions a year you’d think they’d be able to develop a half decent app that does what you need. 0/10 would recommend Disney. Support Knotts Berry amd universal and stay away from Disneys trash..Version: 7.29.2
✓ DisappointingCan’t link ticket and nobody answers helpline number.Version: 7.23
✓ Crashes a lot, Magicband linking is finickyThis app crashes a lot. Sometimes you go to your profile and it crashes. It can happen at any time but most often when you go to a different section. It even sometimes crashes on startup or when you switch back to the app from the home screen or another app. Magicband+ linking is also hit or miss especially if the band has been previously used at Disney World. Chat support in the app is helpful and will link the magicband for you..Version: 7.26.1
✓ Bad soIt’s hard to use, not intuitive and too much information …. Literally the worst ap I’ve ever used.Version: 7.26.1
✓ Awful customer service at entranceThe security check line to get into Downtown Disney was poorly managed. They had a line for people that had no bags but there were no signs anywhere that said so. We stood in line for quite some time only to be pulled from it by a Disneyland staff member and he had us go all the way to the back of the other line after we had waited. He wasn’t nice about it nor apologetic for not letting us know in advance. There were no signs and quite a number of people were also very upset and they did nothing to remedy the situation. The line for people with no bags was empty and time was wasted. There’s another security line just as long and slow to enter the park and we think it’s useless. There should be a direct access for people that want to go straight to the park. Bad management in my opinion and as a Customer Service specialist it is senseless bad customer service, it could be solved by doing very little. I expect a lot more from “The Happiest Place on Earth” that also charges a ridiculous fee of $145. Please have more respect for people that invest in your company..Version: 4.17.0
✓ App navigationYou should be able to select all the activities you want to do in a ‘legend’ type thing (checklist) then they all appear on the map so you can better navigate your way around and make an itinerary based on where things are..Version: 5.2.0
✓ App needs workApp is good for fast track tickets. Also has waiting times for rides which is handy. That’s it. Booking a table at any restaurant was impossible - pages never loaded - I was told the only way to book was via the app - ended up going via mobile site. Couldn’t order food in advance - the page never loaded. The map is temperamental- can’t zoom in too much. And every time I open the app it adjusts my screen brightness - weird and annoying..Version: 4.13
✓ AppTerrible. Freezes. Unable to complete payment as won’t accept phone number. Booked lightning lane and make it there in time, then time changes, would have been better to stand in line. Nightmare day..Version: 7.15
✓ Needs a lot of development/ sad for DisneyCant reserve park tickets in the app even tho theres a button to do so on the app. Ask Customer Support questions in the app chat feature takes many hrs to get answers. I call the customer service phone number and they tell me to go the website - cant help me over the phone (whats the point??). The app only shows me my hotel reservation but nothing else. No 2D barcode to scan to link my tickets to the app. I enter in the confirmation number for the ticket reservations and it says number invalid. I am worried my reservations arent valid but I have no way of confirming with anyone. Ive tried several times different forma of communication and this is a terrible experience and a worthless app. Im such a frustrated customer for spending $2000 for 3 people, two days at the park hopper with a night at the grand californian and the app makes everything worse. There are several ways to buy things on the app though, Disney just wants your money and then deal with you later..Version: 7.11
✓ Dated app and genie + doesn’t work as park too busyThis app is poorly designed and implemented. It’s like an app from 2005. The map is impossible to read and use effectively and the genie and lightening functionality doesn’t really work. The park is simply too busy for the genie to work in the day so you will queue for 8 hours to potentially only see 2 rides. They just let in too many people so even with genie +, where you can only book one at a time, the next opportunity may be hours later. It’s a terrible system made worse by the massive corporate greed of letting 5 x too many people into the park at any one time. The app will also crash and lose settings frequently. By 6pm we’d managed to do 2 main rides and wasted 1.5 hours queuing for one ride that we didn’t get on to because we had to leave for another booking. The only way we managed to do the rides we wanted before leaving was running around randomly between 7pm and midnight and queuing in the standby line as no genie or lightening was available. In short we eventually had fun despite the app and despite the horrendous overcrowding. App and numbers need to be addressed..Version: 7.11
✓ Cannot link to a reservationApp will not link to our reservation..Version: 7.21
✓ PaymentWouldn’t accept payment for tickets using app.Version: 5.7.0
✓ The app is terribleI can’t believe how terrible the app is. They could literally accomplish so much more with so much less. Review and redo..Version: 7.29.2
✓ Cannot purchase ticketsI have been trying for days to purchase tickets and keep getting the same message. Cannot process try another card. I have tried 3 separate cards multiple times and all get the same message, yet the charges go thru on the credit cards end. Chat line is useless as they cannot remedy. It would be much better if there was a phone number to call and actually be able to talk and buy passes..Version: 7.30.1
✓ Hard to navigate and park wifi doesn’t work!App is hard to navigate.Version: 7.13
✓ CrashesCrashes when adding a payment card to order food.Version: 5.2.0
✓ The worstHonestly the worst UI I’ve ever seen. Can’t believe this is a Disney product. Sucks battery life like crazy on a new iPhone. Slow to load. Super complex to do basic things like book a Lighting Lane. Takes 10 clicks to do one thing. Frankly the Disney team should be embarrassed. The Legoland app (and their fast pass experience) blows this app out of the water..Version: 7.21
✓ FaultsFace id does not log you in, and it is very annoying having to login with password everytime yoo open the app.Version: 4.15.0
✓ Whole parkBig let down and waste of money.Version: 7.28
✓ GBgigsRides shut when booked on fastpass for 3 rides in a row then unable to book other fast passes as saying already booked. Had help from someone at a kiosk but everyone else we asked was miserable.Version: 5.4.1
✓ Why botherWhy bother with an app where certain features are only available to US or Japanese residents only. Not only is that somewhat racist; you want to be a global company; you want global money into your pocket but you only offer certain services to certain countries. Riiiiight.Version: 5.7.0
✓ It used to be 5 starsSo I loved this app but the last two trips to Disneyland it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in the app until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that the app thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating..Version: 5.8.1
✓ Oogie boogie tickets prob15 hr waiting online I’ve 3 weeks and when I finally got on. Denied 2 well funded credit cards. And no reason why and how to fix it. My first and only trip to dl to be screwed Up by DL can not process a CC make me mad and not want to go..Version: 7.26.1
✓ Ride closuresRides throughout the day were closing due to rain and lightning thus only able to ride 6 rides from 9am to 10.Version: 7.30.1
✓ I just got the app and within a 20 secs keeps asking to rateAnnoying! As it keeps asking to rate when I haven’t had the proper time to functionally use it..Version: 4.9.1
✓ Lines, lines and more.Got the boarding pass for Star Wars. Group 16. Got my fast pass... at 8am the earliest space mountain time was 11:00. Tried to do Peterpan but the ride was closed as it was broken. Star Wars ride was broken too but then started working again. We chose to go to to Star Wars when our group 16 was called. While in line for Star Wars it broke again... been waiting for almost an hour now. 2 kids... 4 and 5 years old. Can’t get out of line or we won’t be given a return pass. Even to pee? It will be well after 130 pm before we get to go... and that’s a big if. From 8 am to 2 pm we will have got to ride space mnt and teacups. My son and I were in line to ride the mattahorn while waiting for our space mnt time, and this too broke. For as much as this day cost us, this shouldn’t be happening. But unfortunately did. Celebrating 2 kids birthdays nonetheless. Should of done Chucky cheese pizza or something. Driving 500 miles for this was not the best choice given the circumstance. It’s the risk you run coming to a place like this. Don’t get your hopes up. Even in a place where “dreams come true”..Version: 5.8.1
✓ No workingNot sure why this app sucks so bad.Version: 7.29.2
✓ AppallingYou can only book one ride every two hours and for this money is daylight robbery . You have taken the magic out of our visit . Incredibly sad for families and most of all the children of the world.Version: 7.19
✓ NOT User FriendlyHotel and park passes were purchased through Costco. We never received actual tickets, just QR codes. When trying to link 5 tickets to the app, it required the e-ticket barcode (which we did not have.) After multiple Google searches, we found that this was a very common issue, and the only advice from Disneyland was “if you purchased them on the Disneyland app, they will be pre-loaded!” Not helpful! No time to sit on the phone on hold to remedy this as we all live very busy lives. We had spent several hours for two months being redirected in circles and were about ready to pile our phones on the check-in desk at the hotel once we arrived. After two more intense hours, clicking around in the app, more google searches, etc, we literally stumbled on the e-tickets! The were in “My Hotel Reservations” and there was a link for vacation package or something. BLOODY H3LL! Do better Disney! The instructions are not clear and our next challenge is going to be figuring out the Genie Service for 3/5 guests. May the force be with us I guess…. We have earned this vacation, but could do without this final stressor..Version: 7.3
✓ Incredibly slowEven on the WiFi this app is so slow. It wasn’t till the end of our time in the parks did we find a time guide. You need an app that’s quick and stable and doesn’t require the internet the entire time. I get that most of the features would require internet but maybe have a time guide that updates once for the week? I didn’t get to do half the stuff as it kept crashing!! Please sort out as this has the potential to be really good.Version: 4.15.0
✓ Bad wifi and fast passThe wifi and fast pass is pathetic. I’ve wasted so much time with a three day ticket while people walk past and are going to rides and enjoying your park... this trip of a life time is ruined by wifi and fast pass. Your IT tram should be shot! Not the happiest place on earth for the Summers family from Australia!!! I alone went to Knotts Berry farm and the crowds were less, and fast pass a wrist band. I could go on any ride when I liked, as many times as I liked!.Version: 5.3.1
✓ Hanging UpI am only trying to buy tickets and the app is failing to respond. Not good at all..Version: 7.32.0
✓ Overseas tourists can’t buy ticketsSo for several days I have tried again and again to buy tickets on this app. It refuses every time. Several different credit cards and one gift card always gets rejected and says invalid. It is extremely frustrating. I really just rather have my tickets ready for the day but I am told I have to go buy them at the gate. What’s the point of having the ability to buy tickets when overseas tourists have extreme difficulty doing so without needing to hire a travel agent..Version: 7.20
✓ Signing upIt wont let me sign up as I am unable to click on my city..Version: 5.6.0
✓ Shocking waste of timeMost clunky app I’ve used from a major player. It’s of no practical use at all - only thing the Disney want is your hard earned dollar. Very poor!.Version: 7.16
✓ Almost uselessThe app is pretty much useless. For a huge company, this app feels like high school project. It doesn’t make sense to have to be redirected into the Disney website and sign in EVERY TIME just to make a park reservation. If my account and pass is already linked into the app, I should be allowed to make reservations right in the app. I’m no tech guru but I know my way around electronics. But this is so complicated to navigate. The amount of times I’ve had to thoroughly explain to others how to use the app is ridiculous. I cut some slack in the early months because they had just reopened and were probably still trying to sort out their bugs. But the WDW app seems to have it more together. How can’t they bring us the same functions? If the developers actually read these, please fix that. It would make the most sense for the app to actually do what it’s meant for. Another feature id like to see would be the ability to add my pass to my apple wallet..Version: 7.0
✓ Entry restriction unclearVery disappointed with confusing entry restrictions that lead to a long wait on the second day. Feels like a total rip off for a family with an excited young child..Version: 4.19.1
✓ Fast passGot maxipass it is not great universal studios had better system where you either pay extra extra for faspass and wait times were much better as had one line for fastpass and one for regular I know Disney extremely busy this time of year but also app wasn’t the greatest to use.Version: 4.13
✓ Not easy to navigateThere is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!.Version: 6.23
✓ ImpossibleReally hard to navigate and find information - not what I’d expect from Disney.Version: 7.20
✓ Lacking charactersLots to see but very surprising there’s almost no Star Wars characters let alone any other Disney characters around. We saw two stormtroopers. No Darth Vader, no chewbacca etc. Nothing. With so many memorable characters in Star Wars it would’ve been easy to have numerous franchise characters mingling with crowds..Version: 7.22
✓ Locked out for no reasonBest advice I can give you with this app. DO NOT TRUST IT. I’ve spent nearly $1500 on tickets that because of my location had to be bought through the app. I attempted to sign in, on a known device that had signed in before. It said it was “suspicious” and locked my account for no reason. It then sent me a link to unlock it. Put in a new password. The password didn’t save. I’m now permanently locked out of my account. I have no access to my Disney tickets costing a months and a half’s wages and am petrified that that $4000 international holiday I have paid for will now be worthless. Thanks like it isn’t hard and frightening enough going on holiday with loads of stupid Covid restrictions as it is. Exactly what I didn’t need..Version: 7.0
✓ Bummer you have to pay a lot of money for fast pass:(.Version: 5.5.1
✓ 2 queuesHow to get quick queue.Version: 7.8
✓ Fast pass not worth itFast pass is not worth it! You can’t book rides around the same time. You still have to wait. Not worth the extra money! Doesn’t include all rides no point in it. You spend all your day waiting around anyway.Version: 5.6.0
✓ Cannot buy tickets on the day at the parkBeen trying all week to buy tickets online and through the app. the park has limitations on how many people they allow in. Sadly they are turning away revenue. Obviously they don’t need the $$ after a pandemic… try another theme park.Version: 7.3
✓ So many rides down ALL day longWaited in line for thunder mountain an hour, shut down so escorted out. Same at pirates and haunted mansion. Worst ride day at Disney we have experience d..Version: 7.29.2
✓ App doesn’t work - bring back fast passTerrible.Version: 7.21
✓ Poor appReally annoying app to use. Saps your battery, constantly tries to log you in, crashes for no apparent reason, to check times for rides or get context on where you are in the park is almost impossible because icons are too large and take up too much map space, very little information about rides, really annoying FASTPASS system - great you can do it in your phone but very cumbersome and limiting. The app only barely made it better than the alternative... barely....Version: 4.14.1
✓ Can only work for USA addressCould not enter my UK address so could not use app. Not clear why I should provide my address detail to be able to use an app.Version: 4.15.0
✓ Issue at entranceTwice already at the entrance our tickets have said they are invalid and we have had to wait for a supervisor so we can enter. I hope this is not the case every time we go in..Version: 5.7.0
✓ AMCrashes quite a lot on opening. But otherwise good.Version: 4.14.1
✓ Showtime info ??Showtimes not available for the shows on the landing page . You need to know which the show or the attraction for you to then search and get the relevant details ..Version: 7.27.0
✓ Not up to Disney standards IMOPurchased tickets to Disneyland prior to downloading this app. While the app recognized we had park reservations, the Genie function kept asking me to make a park reservation. Was told by online help that once we were in the park it would work. We wanted to plan ahead of time, so waiting till we were in the park wasn’t great for us. Once in the park the genie app still asked me to make a reservation so it didn’t recognize we had already entered. Found a link not within the genie ui, but the Disney app to “link tickets” that finally allowed us to start planning our day. Selected our rides, and upgraded to Lightening Lane passes. Got a list of rides with times but didn’t realize you can only select one at a time. Had to ask for help from a person in the park, who was very helpful and explained it to me. The times for our first selection changed by 30 minutes between the posted time and the real check in time so we just went standby. Writing this review in a very long line for Space Mountain..Version: 7.4
✓ App is a nightmare and almost unusableI will be complaining and asking for a refund. My trip to Disney LA from the UK has been ruined by the fact that fast pass System relies on this app which crashes and is buggy! So most rides are 1-2 hours plus wait! This is a disgrace!.Version: 4.17.0
✓ DisappointedExtremely disheartening and disappointing. We paid $150 each per ticket because of our conversation rate ( Australian) only to find out we have to wait in lines over 2 hours long and then we have to wait in MORE just to order our food. Way too many people in the park. Should be a maximum number allowed in, is t that why I had to reserve a day? For spending nearly $1000 here for tickets and food I’m so sad I actually wasted all that money to come here..Version: 7.20
✓ AnnoyingClu.Version: 7.9
✓ Heavily restricted line bypass - so frustratingThe money you pay for Genie+ and they still put so many refractions around using it… discouraged from doing that again. You’re out the money and also prevented from using the benefits fully..Version: 7.21
✓ Tickets don’t communicate restrictions!We received comp’d paper tickets a couple years back (had felt sick and left early, also was insanely crowded and not worth it). We had added them to the app to not worry about losing them and didn’t think twice. After years we’d been back a bunch with other tickets and didn’t realize that apparently these tickets had an only after 4pm restriction. For comp’d tickets that is fine, we would not have cared, except only the app didn’t mention this. It just showed a standard 1-day ticket. So, we show up for a leisurely day at 10am and couldn’t get in. Instead had to kill 5-6 hours wandering around the plaza and spending money at Disney’s own restaurants before we could get in. And no help from guest relations either. Even offered to happily pay to upgrade the ticket…no dice. All around really disappointed. If you ever get a paper ticket of any kind, hang onto it! The Disneyland app fails to capture the info you’ll need. Huge bummer day for us. Mostly sad Disney didn’t care to understand or help us out. For someone who grew up going to Disneyland 10-20 times a year in Orange County, this hit extra hard..Version: 6.22
✓ Poor appWon’t even let me save my address details. Been trying for 2 days.Version: 4.13
✓ Disappointed Radiator Springs RacersBroke down when we were right at front of Fast Pass queue..Version: 5.4.1
✓ Useless!!I’m trying to link tickets, to book park days and it won’t recognise the barcode! It gives me a US number to ring, which will cost me a fortune to call! Not helpful at all! It wouldn’t be so bad if I hadn’t been trying to do this for days!! Not happy, and it’s definitely taking away the magic of my trip!.Version: 7.31.0
✓ Not workingTried many many times to buy passes. Transaction would not complete. also don’t try to use the chat option, it opens a pop up that will not go away. Had to login on a computer to make the pop up stop. Disney prices keep climbing while the park and service declines. 4th trip to Disney and have seen it decline. Sad times..Version: 7.26.1
✓ Useful but atrocious UXThe way the app is laid out makes it harder than necessary to find things. The main page is a wall of text for example. The map requires you to zoom in to see basic info like wait times and you can only see 1 or 2 at a time. Tickets and lightning lane passes are buried in sub menus. There’s no way to check menus at restaurants without “starting an order”. You can’t search for food. There’s so much room for improvement..Version: 7.29.2
✓ Food is terribleHopeless food options.Version: 7.20
✓ PoorNot intuitive difficult to navigate.Version: 7.14
✓ Firs not workWhen i first downloaded app it worked but since cant get it to work properly..Version: 7.29.2
✓ The times quoted for rides are a complete lieThe sign for dumbos ride said 25 mins. We have been in the queue for well over an hour. My daughter has nearly passed out. Very poor crowd management. All they have to do is tell the truth. Why lie?.Version: 4.16.1
✓ Need improvementsNeed to be able to bookmark rides and plan/sent u notifications when u near the rides or when the time is low!.Version: 5.2.0
✓ Just an awful mess of an appFirstly the map has to load off a server so whenever you zoom it needs to fetch data from the server for it to redraw. This should be cached on the device or at least etag/cache your server so you only need to do it once a day. Secondly it is so convoluted you can never tell what’s going on. Select your ride interests but then you can’t tell if the genie pass is showing you all the rides or just your interested ones. It requires so much domain knowledge of how the system works to navigate the screens what is the difference from a genie lightening lane and an individual lightening lane or virtual queue. Front page always has “Summon My Genie” even though you already registered for the day, you can find your previous session by two nested menus. Why spend the first 3 tiles of valuable home page realestate selling me products I already have purchased, why not show me the rides and what my day plan is. Also bring a spare battery, I have a iPhone 12pro and it burnt through the entire battery by 4pm..Version: 7.22
✓ Nearly unusableThis is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney..Version: 4.17.0
✓ Payment cannot be verifiedThere’s a known bug that prevents some people from entering their cc as payment on the app. It happens enough that a quick Google search shows it as a problem since at least 2018 but doesn’t happen enough for Disney to care about fixing it. Of course it happened to me. I tried reinstalling the app, using the website, using different browsers, using a laptop instead of my phone, creating a new account, etc. Nothing works. I tried to chat with someone whose only suggestion was to add my phone number and wait 30 minutes…utterly unhelpful. When those two things predictably didn’t work, she told me she’d let tech support know and hopefully they would look at it. But she wouldn’t give me a support ticket or give me any idea of when they might look at it or even tell me they would contact me. So I’m stuck in the park unable to buy lightning passes or do mobile food orders. I hate when companies move everything to an app but won’t support the app. I expected more from Disney..Version: 7.21
✓ #the-most-stressful-place-on-earthOpening this app for the first time is information overwhelm/overload. App asks you to watch training videos - training is now needed to have fun?!? This app gives the immediate impression that visiting is WORK and induces a stressed state. I’ve been to Disneyland, California, and Disney World (even Disneyland Japan) many, many times over 40 years. It once really was the happiest place on earth. Beyond having to train to be a guest, I and the family need a smartphone and app (so much for disconnecting and being fully present and in the moment), I need to make reservations for the specific days I want to go (so much for “hey, let’s take today off and come back on Xday”), I have to know exactly which park on which day, I have to learn Genie+ and Lightning LAME (and come up with a strategy), I have to make virtual reservations for the night show. Oh and Disney gets all this free information about its guests habits while jacking up the price of admission. This is insanity and not fun sounding at all. Unless I’m over reacting, it will sadly be my last visit to these once enchanting and magical experiences..Version: 7.26.1
✓ Great if it worked!Love the idea of the app. Only issue is I’m unable to book anything through it..Version: 7.23
✓ Save your moneyHave been here for 4 hours and have seen 3 princesses and eaten overpriced hotdogs! Waited for 30 mins to get on it’s a small world w the kids and the ride broke so didn’t even get to go on it. Staff make no effort to make up for disappointment for the kids. Disneyland is where your money and soul go to die.Version: 7.25
✓ Lightning LineEven when you pay for it still have to wait or book, booking , if you go right away you still have to wait for booking time more then 60 m’⛔️⛔️⛔️⛔️.Version: 7.21
✓ Too many steps…Honestly, it takes too many steps to book hotels, theme park, reserve dates… and the. There is the question about “linking”… What does that mean? I don’t think it’s me…. I don’t really trust how this works. I booked hotel, tickets, and selected a date. But what is this thing about Linking reservation…. The selection process should be complete on one page. What hotel, what days am I staying, what park, checkout..Version: 7.26.1
✓ The Magic of Disney Is Gone, Just a Way To UpsellThis just makes you spend your time at Disney looking at a phone. The app shows wait times, which sounds good but just means the masses swarm to any ride with a lower time, so lines jump from 20 to 45 or 60 minutes, in just a couple of minutes. You are better off just going on ones near you than trying to race everyone all the time. Genie+ doesn’t help - we got it to help with a family member with limited ability to stand, and we’re only able to use it for two rides, because the time blocks were so far out. Huge waste of money. The app also is another money grab, advertising paid lightning lanes and restaurants, etc., etc. every time you open it to do anything. Used to go fairly regularly to Disney but won’t be going back again..Version: 7.21
✓ Good app but stability is awful!The app appeared to function ok up until recent update and now unusable! App will not load and requires deleting and reinstalling, then after one of two uses same issue reoccurs. I’m not due to travel to Disneyland until 40 days time and can only hope this is sorted out as this will ruin the MaxPass experience!.Version: 5.4.1
✓ Feel ComplicatedFeels like it’s going to be all to hard to visit Disneyland. Feels to Complicated.Version: 7.22
✓ They soak you for every Penney they can get.Family of four, 1000 $ day still spend whole day waiting in line..Version: 7.21
✓ Needs explanationAny app that needs a 20 minute tutorial needs to be redesigned.Version: 7.27.0
✓ Designed to confuse?App still has a long way to go in my opinion. Some sort of Google Maps type live directions would be a huge advantage. also something that helps you take him to consideration the significant travel time between the various attractions to allow for intelligent planning. Definitely needs to improve for those who need a more accessible option, too.Version: 7.14
✓ Rude Matterhorn Bobsleds attendantsLast night at 11:45 pm, we used our lightening lane access for Matterhorn. We were hoping to be able to make our lightening pass at Indiana Jones ride before midnight. They were currently letting in standby lane and single riders so we explained our situation and that we came from Toronto to get on these rides. Not only was our request denied. Once we were on the ride another attendant at the seatbelt check stopped entire ride to scold and reprimand us until my daughter cried. She said I don’t do tears!.Version: 7.27.0
✓ Too complicated for choose the purchase permitToo bad than other Disneyland.Version: 7.28
✓ SlowApp would be great if it worked. Either the internet is slow (wifi &4g) or the app needs fixing. I found booking the FASTPASS ok but we had to use our park tickets to redeem FASTPASS..Version: 4.15.0
✓ Very disappointedVery disappointed in our Disneyland experience ride wait was anything from 1.30 mins to 2 hours the Disneyland app is quit hard to use. We were very excited to explore Disneyland and Disney California but all our experience was very underwhelming..Version: 5.0.0
✓ AwfulYou have packed too many people into the park. The app is difficult to navigate and the LL is a waste of time so the chances of getting on many rides is slim. So we’re effectively left with wandering around your shops. This is an endurance. There are too few water fountains, and the final straw is only providing shade in restaurant areas forcing families to spend more to keep the kids cool. Awful..Version: 7.9
✓ Too slowThis app has good features but is too slow to start up. Also crashes all the time.Version: 4.17.0
✓ Overpriced, overcrowded and overrated!Many attractions closed for various faux reasons during the day. Matterhorn bobsled ride closed altogether. Told it’s the heat but it appears more to do with lack of staff. Fireworks only on Friday and Saturday nights! Compared with 15 to 20 years ago staff not all that friendly or helpful. Most don’t even know when the Main Street Parades are on. Staff seem ill-informed about what activities are happening on a particular day. The concept of two classes of entry for the most popular rides - standby (for regular ticket holders) and lightening lane (for those prepared to pay more for tickets) is hardly in keeping with the spirit of Walt Disney. Overall a deeply disappointing experience from previous years. Unless you enjoy standing in long queues in searing heat, I could not in good consciousness recommend a visit..Version: 7.15
✓ The worst experience!With a baby you still have to wait in a 7 hour lineup. Been on 1 ride in 4 hours. 1000$ not worth it. Worst experience of my life..Version: 7.27.0
✓ Works well for wait times, genie needs workThe Genie suggestions for someone who has been to the park even a few times, are not helpful and just make it cumbersome to navigate the app. Genie+ is great but they still have bugs to work out. Chat support isn’t very helpful easy since the answer is the typical Disney answer, I can’t help you, but maybe this other person can. But unfortunately the other person can’t help either. We unfortunately had Haunted Mansion close when we were returning for the Lightning Lane. They made verbal announcements that we would be issued an open ended LL pass good for any attraction excluding a few busy ones. This worked for us the day before when the monsters inc ride closed and we were able to go on Soarin instead. Not the case this time. The app says we have a pass, but when we try Haunted Mansion it says we exceeded our uses for the day. We tried going to the gate and they said we had to speak to guest services. I also tried the chat option on the app and was told it was not a glitch in the app (but clearly is since we never scanned the LL pass, but it somehow registered we had). Chat said to see guest relations. Guest relations line was too long and not worth the time. Maybe the technical support could have just added a pass or removed the malfunction..Version: 7.0
✓ New features are buggyThe app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience..Version: 5.6.0
✓ App made a member of my family ineligibleWe were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, the app kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. The app didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at Disneyland anymore..Version: 6.22
✓ Can’t make a paymentSince updating the app, you can no longer make a payment on your account. It constantly just circles back to the account log in pages..Version: 7.28
✓ Buggiest app I have used in a long timeDisappointing experience - even contacted support and no response yet..Version: 4.17.0
✓ Disneyland and app...What a jokePaid for every option available on the absolutely terrible UI disney ticket website. What a huge charlie foxtrot that website is. Buy a maxpass so you can buy a fastpass (ridiculous), but in reality you paid for nothing because you still have to “check in” to rides (ONE ride every 1.5hrs you can “check into”), and you still have to wait several hours for most rides. 20 people standing in a line at every info booth to ask the same exact question...”how to use maxpass and fastpass” because the website and calling ANY disney number is useless with vague information. The app itself is unintuitive. Everything is the lowest quality at the highest prices. Including the entertainment, rides, and definitely food. Pizza slice? $10 and it tastes like middleschool pizza. Wish they'd have a costco inside Disney. Ive paid 3k so far. Terrible investment for the family. I would have paid THOUSANDS extra to avoid the crowds and ALL lines/wait entirely. Paid thousands and still have to wait. Oh and reception is terrible within the park so the app is extremely spotty..Version: 4.19.1
✓ Can’t buy passesI’ve been trying all morning to buy passes and it keeps loading when it gets to my emailGushouse.Version: 7.28
✓ HORRIBLE CROWD CONTROL STYLECars - Radiator Soring Racers….. Poorly excuted, Tina & James (leads) were absolutely horrible - heard James tell the members on the headphones that the crowd wasn’t cleared yet, not to open!!!! WTH IS THAT??? Anthony (one of the cast members) at the cars ride was amazing at controlling the angry racers and diffusing the situation. You could do better than this DISNEY / IMAGINEERS!!!! Horrible, too much money spent for this mess..Version: 7.26.1
✓ Very unclear how everything worksNot user friendly at all.Version: 7.29.2
✓ It won’t loadIt won’t load.Version: 7.29
✓ Performance abysmal, functionality greatEats battery, takes ages to load and often crashes in the process. Using it is painful due to abysmal performance. Despite the above it is very useful and has great functionality. Could easily be 5-star with some work..Version: 4.14.1
✓ No consideration for older or old patronsI am 70 trying to make this work is a no go.But you guys should charge me enough work..Version: 7.21
✓ TicketingCould be improvements to link tickets brought on the website with the Disneyland app. We had to call the helpline twice to get the tickets on to the app..Version: 4.15.0
✓ Hard to navigateHard to plan a day. Find the map and add favourites. Not intuitive..Version: 7.11
✓ Not impressedEverytime I try to purchase tickets it just keeps thinking and won’t let me do it.Version: 7.24
✓ Difficult to navigateI found it hard to find my Lightning Lane reservation on Genie+. The whole interface is not very intuitive. I just want to find maps and lists showing the wait times for the attractions and the ability to reserve a Lightning Lane when it’s available and I am permitted. The app could be so much better at this..Version: 7.11
✓ Need dataKept getting signed out. Difficult if you don’t have enough data because WiFi’s doesn’t go to every part of the park. Fast pass was awesome we got to enjoy so much more for our time here..Version: 4.14
✓ WesThe genie app is ‘not working’ properly and a joke! Asked for information in the park how to use and was told it’s not working atm. The whole Disney experience is over hyped rubbish. If you’re got spare days and thousands of dollars to throw down the drain I suggest you visit both or either of these parks that is just a money grabbing juggernaut..Version: 7.25
✓ App stinksApps stinks Can’t order a aloha float… just spins.Version: 7.25
✓ Poor connection qualityCan’t get on most of the time 1/10 success.Version: 4.15.0
✓ Buy ticketWebsite is terrible impossible to buy a ticket Extremely unsatisfied.Version: 7.20
✓ Not a magical appUnintuitive to use. Overwhelming home screen. Difficult to search for items unless you know exactly what you are looking for. No advice or tips for planning a day unless you have done A LOT of research on independent websites beforehand..Version: 7.30.0
✓ Wait time estimates are based on FASTPASS timeWait time estimates are based on FASTPASS times NOT ACTUAL LINE TIMES. The app is nice & integrates well with the parks Wi-Fi. The consistent line time inaccuracy for the Disneyland side of the park makes giving this app a good score impossible as planning your fastpass times to integrate with regular/general admission ride wait times is extremely challenging if not impossible. - We quickly discovered why this sneaky time advertisement was occurring; multiple times throughout the day we were handed the time card lanyard that Disney employees send down the line at entrance of each ride to gauge the line wait times. We watched in every line and NEVER did we see it the hand of anyone we passed in the general admission lineup. Sitting outside of line entrances we watched and still no timecard lanyards were handed to anyone entering regular line (general admission) but instead we’re always handed to a fastpass rider. This false time keeping meant that EVERY line we entered into at the Disneyland side of the park was nearly DOUBLE the wait of what was advertised on the app..Version: 5.7.0
✓ Painfully slowKeeps crashing. Painfully slow, unusable.Version: 5.1.1
✓ True north would be nice.The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating. The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms..Version: 4.9
✓ Really badThis app is confusing and isn’t user-friendly :(.Version: 7.19
✓ Almost Impossible to Find Food/DrinkLove going cashless, but the amount of friction and frustration that went into trying to find which location had what we needed was almost unbearable. The app requires you to know the special restaurant names and by virtue, their menus. I gave up trying to find Dole Whip until I asked a cast member for the name of the location that would have it. I had to ask a Cast Member where the closest location where I could buy bottled water. I had to spend 8-10 min on the app going from map view and my location to restaurant on map to restaurant menu and then back out and again just to find food who sells chicken sticks. PLEASE add a capability to search for what you want to buy food/beverage wise specifically and have the app recommend the nearest location and earliest available time. Also, scanning the QR near a location is great, but if the app is already installed it should take me to the app instead of having to click buttons on a page to then open the app..Version: 6.16.1
✓ Too slowWhilst the app in principle is good unfortunately it is just too slow to react making it unreliable. Still need the paper copies until it speeds up!.Version: 4.15.0
✓ App is a convenient when it worksThe app is definitely a handy tool while in the park. I did have a few glitches with the app. I ordered food 2 different times. When I went to pay, the app would not recognize and I would have to log out of the app and log back into my order. It would then accept my payment. Just inconvenient. The wait time’s were not very accurate. Webslingers said 30 minutes. We waited 90. I noticed the Genie + and huge groups of single riders would fill up the room .. while stand by would only allow 5 at a time. The genie+ would reserve rides 5 to 8 hours out. So that’s another downfall. I thought genie+ was to save time. Instead you just reserve a ride 5 hours out. You can only have 1 reservation at a time. And can’t use it twice for the same ride. Wasn’t really worth it. The best thing is to get there early…and if you can leave and come back later..Version: 7.27.0
✓ Major DisappointmentWe flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!.Version: 7.10
✓ Frustrating design and borderline functionlessThis app needs an overhaul to be more intuitive and functional. It shouldn’t take multiple steps to access my room key, my park passes, or the map. These should be single icon, top of the main page things. Genie+ ride reservations don’t actually happen through the “Genie+ button” on the main page, which just takes you to the different Genie+ plan options, and when you find the right place (scrolling down past a bunch of other stuff) there’s a good chance you’ll discover that you forgot to press “confirm reservation” three times and don’t actually have a booking. I had to reload the app twice because it unlinked my bookings, stopped working on the E-ticket Lounge door, and deleted my park tickets. It became absurd..Version: 7.30.1
✓ Speaking with with an On-Line Representative to ask a questionI’m very disappointed at the happiest place on earth. I’m not so happy and neither are my children, who were very excited about our upcoming trip to Disney Land. I called today around 11am and decided to speak to an online representative after spending about an hour searching the downloaded Disneyland app looking for information on how to register my 3 children to make light saber’s during our Disneyland visit. At 11, the person asked how they could help me. I told them why I was there. They asked if I was at the resort already. I said no. So then they told me a representative would be with me when one was available and that I could navigate away because it might take some time. I came back at 5:00pm and they still hadn’t come back to answer my question. It is now currently 6:49pm and they still haven’t responded. First of all, This question doesn’t seem that difficult to answer. And Secondly, This just makes me realize that if you are not at the resort they do t take you seriously or don’t think you are a important customer. That is really bad..Version: 7.10
✓ Too needyI was at Disneyland for two days. The first time I got off HyperSpace Mountain, I wanted to link my on-ride photo to my MaxPass because I was genuinely blown away by the attraction. But when I opened the app to do so, a “Please rate us” pop up that took a while to pop up (but prevented me from doing anything else) interrupted me and by the time I could close it, my photo was gone from the display at the ride exit so I couldn’t link it. The same happened wheyI rode HyperSpace Mountain again later, when I rode Splash Mountain, and many other times. The app it’s iOS good and helpful, but the constant nagging to rate the a app ruined several experiences for me. Just let us use the app without robbing us of what we paid for by your slow-loading needy pop ups. I can rate you at the end of the day, or when I get home. But your rating is bad because your desire for a rating took precedence over my ability to actually use the app and made me feel like I had wasted my $15/day. Oh, and I made reservations for Oga’s Cantina through the app. The reservation was there for a day and a half. When I showed up, though, the reservation vanished, and I had to convince the cast member that I really did have one. The app made me reset my password twice because even with Touch ID enabled it forgot who I was. The app would be great if it worked. But between the app hiccups and all the times in Disneyland where there was no connection, it was not a good experience..Version: 5.5.1
✓ Payment options limited for internationalContinuous error messages on using international payment cards, encouraged use of the app to pay for everything but no ability to do so. Needs a fix..Version: 7.18
✓ Terrible experience at Disney Adventure Park right now!Many of the main rides are closed and the app is either not updated or updated with inaccurate information. Worst experience I have ever had at a Disney Park, frankly at any park. We just walk around wasting time trying to get on rides that are closed or the wait time is inaccurate. We drove 3000 miles from PA to come here for my son, he has one day here that we spent hundreds of dollars on for a miserable and disappointing time. I asked for some kind of refund or compensation, even a waiver of the fee to use the lightning lane on the radioactive springs race track ride that has been closed the whole day and was told “I’m sorry we can’t do that” what a joke, so much for being avid Disney fans are whole life. This is the ride we wanted to do most together. I don’t want to hear about the “magic”. Fix the rides, the app, update with accurate information and partially compensate us for failing to operate the park in the manor promised and expected by your customers. I’m sure Disney Land will be extremely profitable today regardless of their customers lousy experience.Version: 7.25
✓ Very bad appThe app doesn’t work.Version: 7.27.0
✓ Freeze, crash, slow, freezeUsed this in the park for 5 days on my iPhone 6S. At best the app was really slow but it froze regularly (multiple times I had to leave the FastPass line because i couldn’t call up the tickets because it froze). Performance was slightly better at my hotel with fast WiFi but this app really needs a big performance overhaul to be performant on slightly older phones and be designed with an assumption that internet connectivity is slow in the park. I’d be happy to provide diagnostic information or remote access to my phone to the developers if this would be helpful to diagnose and improve the app because when it’s actually working the functionality is great..Version: 4.16.1
✓ Don’t come here right now WAIST OF YOUR HARD EARNED MONEYYou’re going to pay full price to be told that the line to get into avengers land where the guardians of the galaxy ride is 5 hours long… Every line is at least 90 min wait with a “reduced capacity park attendance” I’ve been coming here for decades and have never had a worse experience. The park workers are reduced to being mask police and if you’re eating or drinking they tell you to put on your mask and move to a designated eating area… meanwhile your ice cream is melting as you try to find a special area to eat in. We’ve been vaccinated since February and are shaking our heads at the militancy. Unless you want to bear wearing your mask the entire day, wait in the longest lines ever, and not get in the special “queue” lines for Star Wars. Avengers, or Indians Jones, have militant park workers constantly monitoring your mask wearing, most food options closed and no transportation to the park from the parking garage a mile away…. Come here when things calm down at the happiest place on earth because right now it’s not so much..Version: 6.18.1
✓ Locked out of my accountThere was an issue where I wasn’t able to buy my ticket online and I tried multiple times to fix it and was unable so I called customer service to fix this issue and they told me that I got locked out of my account for trying so many times- which I understand- but she told me that now I had to pick my tickets up at willcall there was no way for me to unlock my account to buy my ticket for the next day. So instead of using verification like any other business does I will now have to wait in line instead of the ease of this app. Very very frustrated especially since there was nothing telling me what the issue was with buying my ticket in the first place so I could fix it without locking myself out, let alone no way to unlock myself out- Disney is supposed to be known for good customer service and after working in customer service my entire working life I can say for certain this was terrible and frustrating to say the least..Version: 4.10
✓ Can’t buy tickets with Canadian credit cards onlineTried multiple cards, all with ample availability. Nothing works. Googled the issue and appears to be a very common problem. Sort this out Disney! You have added major stress to our vacation!.Version: 7.25
✓ Can’t find what I want. Tickets and how to change them exampleTrying to find how to change tickets. I’m told it’s there but I can’t find it.Version: 7.9
✓ Sukhwinder singhFirst and probably the last time here at disneyland, paid extra for genie pass (man do I feel stupid now for doing so) so far only been able to reserve one ride, app locks you out for 2 hours before you can make another reservation, had to walk a distance just to refil my water bottle, waited 30 minutes for the Pinocchio ride only for it to break down, my daughter who was so excited this morning now just wants to sit down somewhere because she’s fed up with the experience, I want to write so much more but I am too angry to do so , thanks for a shocking bad experience.Version: 7.27.0
✓ Not happy Mate!!!Most of the attraction we want to see was either temporarily closed or closed!!! Take note we paid US$315 for 1 day entrance for 2 adults and a toddler. Honestly, if my daughter wasn't really looking forward in coming to the wonderful place in Earth, we wouldn't be here!!! Customer guest relations named Lauren from Eastvale wasn't a big help at all. On top of it all the Disneyland website showed that the Fantasmic is available until the 31 August 2017, we only found it out when we were seated at a pre-booked restaurant that's it's not actually running except Friday to Sunday what a load of BS!!! Anyway, hopefully our day will get a lot better after I find that City Hall as Lauren from Eatsvale said to raise it to them!!! Oh just in the queue with Winnie the Poo --- paid the Max Pass for photographer. They don't frickin' have one here!!!.Version: 4.8
✓ Hopeless booking systemAbsolutely hopeless system you have I’ve spent hours trying to buy tickets and given up after using three cards and many attempts to pay with all rejected. I’ve just given up..Version: 7.28
✓ Could not complete registrationWould not allow me to enter a city. No matter what we did..Version: 5.1.1
✓ SucksVery slow.Version: 7.28
✓ HorribleHorrible experience so far. First ride was cars. Broke down had to be evacuated. Next ride Luigi’s broke down. Now into 11/2 haven’t gotten on anything and park is only open till 6. For the amount of money I paid we are not happy.Version: 7.29.2
✓ Photo passI bought the photo pass for the day and places like The Mickey Mouse house where it was indicating there was photo pass, no photographers were there. I remember when photo pass was so much more expensive they were everywhere, now with max pass you can't find even if the app indicates otherwise. Waste of time and money..Version: 4.8
✓ Needs workThe biggest issue is the constant request to enter the password for your account. I don't understand the point of having this app and all these features if I'm having to constantly log in while walking the park. Also, the app needs to switch to more of a push model. Having to constantly refresh to see the latest wait times, genie availability, etc. is frustrating at best. Most of the time it's infuriating. And get rid of the splash screen and remember where the app was when it switched away. Having it go back to the beginning when I had it where I wanted reduces the usability and increases the frustration. This applies when using the Tip Board too. If you go back to the main screen, if forgets that you selected the Disney California Adventure Park. Between the two behaviors, its incredibly frustrating to use the app in that park. Finally, trying to purchase Genie+ from the My Genie Day page doesn't work--you cannot actually click the button to purchase. I know Disney can do better--they have some of the best developers in the world. Let them do their magic..Version: 7.5
✓ Worst app 🙁One of the worst apps I’ve ever experienced! And we haven’t even been able to book our day tickets yet, let alone plan our day!.Version: 7.9
✓ Lack of flexibility and not intuitiveLacking the basics from a user centred experience - choose dates, enter location, enter number of of visitors, pay!.Version: 7.10
✓ DinglesApp is useless, doesn’t work. Need the app to book food etc. you geniuses make it super hard to spend money.Version: 7.30.0
✓ No tech support & can’t buy ticketsBoth my wife and I downloaded the app and have been unable to buy tickets. Tried to get tech support but it does not exist.Version: 7.29
✓ Not as good as disneyworld app (why separate?)Wish I could favorite rides I want to go on so I can navigate easily in map Wish “my day” / “tip board was a tab at bottom Wish I could filter deeper on rides and attractions (by height requirement/suggested for preschool etc).Version: 7.25
✓ PatchyPatchy and keeps crashing when pulling it back up during the day. Have to re-run it from scratch quite often..Version: 4.17.0
✓ Website not allowing reservationsWould appreciate it if your technical team put up all the reservations 60 days before like they are supposed to!.Version: 5.4.1
✓ Never works!Left stranded outside the park because my paper ticket was in the park with the rest of my party and the app would not work. In the 2 days I have been in the park so far I have not yet been able to make it work so can’t utilize the Max pass I paid extra for..Version: 5.5.1
✓ Clunky Navigation, Buggy Genie+Just got back from Disneyland and a both useful and frustrating day using this app. On the one hand, all the estimated standby times are super handy and pretty reliable. On the other, navigation is clunky. There are multiple ways to see a list of all attractions and they all seem slightly different. You can only add a max number of attractions to your Genie day (seems arbitrary). The map doesn’t show you any routing info, so figuring out which direction to walk in to go from point A to B requires trial and error. Logged me out 2-3 times while at the park. Most frustrating - my genie+ reservations were a mess. First time, it only booked 4 of 7 people in our party. It initially showed that it booked all 7 but by the time we arrived for our reservation, only 4 remained. The second Genie+ reservation was similar, except this time it only booked 3 of 7. And it kept switching time. First we booked a ride for 5:45. Then it switched to 3:45. Then back to 5:45. A mess..Version: 7.23
✓ ConfusingFastPass vs MaxPass is everything the marketing department could possibly do to make the experience very annoying and confusing. The app doesn't help with the confusion, it just makes things worse..Version: 4.8
✓ Mediocre day at DisneyQueues too long and not managed well. Ratio of “fast pass” to normal not managed well. Standing still for almost half an hour and then rapid movement doesn’t give a good feeling. A number of breakdowns also detracts from the day.Version: 7.22
✓ Crashes when opening ticketsApp crashes when opening tickets.Version: 5.4.1
✓ Go to WDW instead - Orlando is way betterBroken rides, slow loading, wrong standby times on app.Version: 7.30.0
✓ Paid twice!!Paid for a photo while at Disneyland. Wouldn’t register it on the app so paid again for it on the app and I still can’t download it! Not happy!.Version: 4.16.0
✓ Selfie sticksWas very disappointed when I had to hand in my monopod + selfie stick costing $80+ just because I didn't study disney website. Are we really supposed to read it before we get here in a cab and get asked to drop it back in your car. And the lady at the ticket counter seemed so unhappy to seek a ticket. May be it was her first day. She had to make sure my prepaid MasterCard (which i use to avoid credit card fraud) was acceptable ( how dumb considering the amount of tourists that come here). All my excitement about coming to Disneyland all the way from Sydney was shattered in 15 mins. Guess Disney didn't care. Matt be selling all the confiscated selfie sticks. Some clever idea to increase revenge..Version: 4.9
✓ SlowThe app is very slow. Times are not up to date. When arriving the times are completely different..Version: 4.8
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