Disneyland® App Negative ReviewsDisney

Disneyland® Negative Reviews

4.72192 star

Total 140 Negative Reviews

Disneyland® App Complaints & User Negative Comments 2022

Disneyland® app received 140 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disneyland®? Can you share your negative thoughts about disneyland®?

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Disneyland® for Negative User Reviews

Paid twice!!Paid for a photo while at Disneyland. Wouldn’t register it on the app so paid again for it on the app and I still can’t download it! Not happy!.Version: 4.16.0

Fast passGot maxipass it is not great universal studios had better system where you either pay extra extra for faspass and wait times were much better as had one line for fastpass and one for regular I know Disney extremely busy this time of year but also app wasn’t the greatest to use.Version: 4.13

Wait time not accurateWas saying 40min for a ride, we waiting 100! What. Waste.Version: 5.7.0

Crashes when opening ticketsApp crashes when opening tickets.Version: 5.4.1

Sometimes it’s hardTo get tickets on this app.Version: 5.0.0

Can not login to the accountThanks.Version: 5.4.1

UselessDon’t waste you data & battery power.Version: 5.9.0

DisappointingGlorified map. Wait times not accurate, tickets won't load, fast pass not possible..Version: 4.3.1

Big let down, Waste of a dayWe flew from New Zealand to come to Disneyland with our three young children. Was my wife’s childhood dream. They woke up super excited, within the 2 hours of waiting to get near a ride after trying to download a app which we couldn’t due not having data on our phones, they wanted to leave. Told to move away from our seat when buzz light year turned up was also not nice after spending 20 mins walking around to find a seat only to be asked to move..Version: 4.19.1

Kinda useful - Maxipass pointlessApp is ok and an electronic map. Good for knowing wait times. Maxipass is pretty useless, you’ll maybe book 2-3 rides and thats about as much as you’ll get out of a day. Won’t bother with that again..Version: 5.5.0

It used to be 5 starsSo I loved this app but the last two trips to Disneyland it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in the app until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that the app thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating..Version: 5.8.1

CrashesCrashes when adding a payment card to order food.Version: 5.2.0

App malfunctions, Disney deniesHey Disney! I made an in-app purchase for some tickets for Disneyland, but the Disneyland app malfunctioned on me and selected the wrong tickets, park hopper rather than the standard tickets. I called your support team twice, one time within an hour and the other the next day, and no one seemed to be able to change or cancel the transaction. I was transfer to a supervisor and no luck. It is as if administration has them set to deny, deny, deny. I mentioned I have two separate videos on different occasions of the app malfunctioning if needed, but the support team seemed to be set on not changing or refunding the difference. All I wanted was to go to Disneyland, but it seems I’ll be spending my week dealing with this and going elsewhere. I’ve had to call my credit card company and dispute the charge, but what a headache Disney. Why? I don’t have this hard of a time with other theme parks; you have a beautiful face, but ugly interior..Version: 5.4.1

Poor log in qualityKeep on having trouble to log in when I need my fast pass!!!!.Version: 4.19.1

Pretty decentAllowed us to use our max pass which is amazing we got in many more rides then we would’ve..Version: 5.6.0

App caused a giant problemI upgraded to an annual pass mid-day through the app. First of all it failed a few times and didn’t save my data for the annual pass but finally I made the purchase. Even though I purchased the MaxPass in the annual pass, it wouldn’t let me fastpass from the app. I went to guest services and spent 20 minutes before being sent back to the ticket kiosk outside of the park. There I stood in line for 25 minutes only to be told “unfortunately, it takes 24 hours for the annual pass to be active with fastpass.” Wow, spend $1600 and then that? They finally issued me a new ticket for the day with maxpass and gave me a fastpass voucher for any ride. Wow, thanks for that. I only spent 1+ hour standing in line and talking to solve this problem that all started when I upgraded to an Annual Pass through this app. Don’t do it. I am a lifelong fan of Disney, Disney Vacation Club member and have bought several annual passes. This was my worst Disney experience and has affected my loyalty..Version: 4.17.0

Selfie sticksWas very disappointed when I had to hand in my monopod + selfie stick costing $80+ just because I didn't study disney website. Are we really supposed to read it before we get here in a cab and get asked to drop it back in your car. And the lady at the ticket counter seemed so unhappy to seek a ticket. May be it was her first day. She had to make sure my prepaid MasterCard (which i use to avoid credit card fraud) was acceptable ( how dumb considering the amount of tourists that come here). All my excitement about coming to Disneyland all the way from Sydney was shattered in 15 mins. Guess Disney didn't care. Matt be selling all the confiscated selfie sticks. Some clever idea to increase revenge..Version: 4.9

Too much down timeNot enough staff... over priced monopoly on food & beverages... low productivity and poor processes hurt overall experience. Wait times on everything:essential (rides, food, shows) but of course NOT on selling merchandise or over priced souvenirs. Also a lot of the merchandise is of poor quality for its price range (e.g. $20 t-shirts are $5 quality) or just 100% higher mark up than it should be (Mickey ears at $26 are likely still containing 100% mark up at $13). Time to give management a shake up and processes/systems a decent rework. UNIVERSAL SMAHES DISNEY WITH LESS ON OFFER IN LESS SPACE..Version: 4.9

Mobile food ordering is not reliableI ordered two pork ramen in a restaurant called Lucky Fortune Cookery. It costs me $31 USD. It takes like forever to prepare and at the end. After I asked the staff . It seems like they totally lost my order within the system. It’s ridiculous why your system have no problem charging my money? They cooked two Ramen for me within just 5 mins that I already wait for more than 30 mins at that time. If I ordered onsite I will be already finished my dinner long long time ago! I will never use their mobile order again! And their Email feedback is not working in the latest version. Buggy app....Version: 5.6.0

App is clunky, unreliableAs much as I love Disney, I am stymied by the app that only works part of the time. Whether it is to buy tickets, mobile order door or make reservations, I am inevitably dealing with a failure of the app..Version: 5.6.0

Performance abysmal, functionality greatEats battery, takes ages to load and often crashes in the process. Using it is painful due to abysmal performance. Despite the above it is very useful and has great functionality. Could easily be 5-star with some work..Version: 4.14.1

What a ripoffIf you enjoy paying lots of money to stand in a dark line, listening to the same recorded message over and over and over again, then this is the place for you..Version: 4.17.0

Poor appReally annoying app to use. Saps your battery, constantly tries to log you in, crashes for no apparent reason, to check times for rides or get context on where you are in the park is almost impossible because icons are too large and take up too much map space, very little information about rides, really annoying FASTPASS system - great you can do it in your phone but very cumbersome and limiting. The app only barely made it better than the alternative... barely....Version: 4.14.1

Max Pass rip offI am extremely outraged and disappointed for selling me a Max pass at the both ticket and not being able to use it for more than one ride. I paid $90 extra for nothing. The lady at the both said it would be a good idea to purchase it and I trusted her recommendation and we were able to use it only once and when we wanted to use it for second ride, we were told that fast passes ran out for all the rides. I am extremely upset for this huge rip off. I have been saving for one year to make this trip to Disney land and bring our kids. I worked hard for this money and Disney land took $90 unlawfully from us and your employee deceived us and sold us a max pass which we could not use more than once..Version: 5.7.0

Haunted CastleStood in the queue for an hour and a half for the haunted Castle only to be told it has been temporarily closed. No announcement or any notification to everyone waiting. It has been closed for half an hour and we’ve only just realised..Version: 5.7.0

LocationIt would be good to track your location in the park.Version: 4.15.0

Great features, almost impossible to useThis app is so promising with its ability to utilize MaxPass and PhotoPass, check attraction wait times, mobile order food, and purchase tickets. The app's layout is incredibly user-friendly, however it does not do so well at actually letting the users...use it. The app is incredibly laggy, which is upsetting because it's features are so great! Some pages with refresh while I'm in the middle of scrolling. It often freezes and has prevented me from adding on MaxPasses to my park tickets but not allowing my payment method to go through. A Cast Member I asked for help with this stated that it's due to some security-related reason and I was only able to successfully add MaxPass by visiting guest relations in-person. This same issue exists with other users of this app as well, three other people in my party were having trouble as well. Disney needs an update for this app to fix the bugs!.Version: 4.15.0

Max PassInstruction on how to maximise the app, was very poor. Ticket sales person had little knowledge of the actual way to use the app..Version: 5.7.0

Terrible appSlow, poorly designed, unintuitive..Version: 5.4.1

New features are buggyThe app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience..Version: 5.6.0

Rip offWe booked a fast pass, and waited one hour to be able to use it, when we went to use it the road was closed, so we waited around for another hour until we could use it again..Version: 5.0.0

Not pleasedI keep trying to create an account but it tells me there is already an account associated with my email. So I try to log in and request to change password but I never get that email.....Version: 5.0.0

Not happy Mate!!!Most of the attraction we want to see was either temporarily closed or closed!!! Take note we paid US$315 for 1 day entrance for 2 adults and a toddler. Honestly, if my daughter wasn't really looking forward in coming to the wonderful place in Earth, we wouldn't be here!!! Customer guest relations named Lauren from Eastvale wasn't a big help at all. On top of it all the Disneyland website showed that the Fantasmic is available until the 31 August 2017, we only found it out when we were seated at a pre-booked restaurant that's it's not actually running except Friday to Sunday what a load of BS!!! Anyway, hopefully our day will get a lot better after I find that City Hall as Lauren from Eatsvale said to raise it to them!!! Oh just in the queue with Winnie the Poo --- paid the Max Pass for photographer. They don't frickin' have one here!!!.Version: 4.8

Malpass not workingPaid extra to have the benefit of Maxpass access using the app. The app won’t allow me to make any reservations. What a waste of money. The cast member shrugged her shoulders and basically said “too bad “..Version: 5.9.0

Poor appWon’t even let me save my address details. Been trying for 2 days.Version: 4.13

Indiana Jones WaitWaited in line for 45 minutes and then they stopped letting people in due to a transport problem. Waited another 15 minutes for it to be fixed. Decided to leave - we were fifth in line! Would expect Disney to offer to get us to front of another line as now we have to line up somewhere else..Version: 5.6.0

Internet accessTerrible internet access throughout the park makes using this AP very difficult and inconsistent. Seems like minimum 30 minutes plus delays for uploads to translate to tickets. Might as well wait in line!.Version: 4.9

Need improvementsNeed to be able to bookmark rides and plan/sent u notifications when u near the rides or when the time is low!.Version: 5.2.0

Could not complete registrationWould not allow me to enter a city. No matter what we did..Version: 5.1.1

Not the greatest place on EarthIf waiting in extremely long queues for everything is your idea of fun then you’re in for a real treat. From the rides to the fast pass (every time booked out so no value there either) to waiting even in the food line where you are meant to skip the queue. Eventually got something to eat but wow was it bad. I saw a family sharing their own food from home and boy was I envious. And to top it off the DL app is pretty average and the wifi is 3rd world. Can’t wait to be out of here..Version: 5.6.0

GBgigsRides shut when booked on fastpass for 3 rides in a row then unable to book other fast passes as saying already booked. Had help from someone at a kiosk but everyone else we asked was miserable.Version: 5.4.1

Entertainment Schedule AccuracyI’ve been thrilled to have the app on this 4-day trip to Disneyland. It’s really made it easy to plan and make the most of our trip. I would have given it 4-5 stars except for one somewhat significant frustration. While the overall trip is planned for my two girls, my personal goal was to attend one live musical performance for each of the groups at Disneyland. We’re on our third day now, and I’ve seen 8 of them so far. Unfortunately, I’ve had 3 where I’ve shown up, waited for 15-30 minutes, but the band didn’t show up to perform. I was told by a cast member that this may happen on Main Street when there are conflicting performances with a marching band. It makes sense, but it would seem that the schedulers would know that for the app timings. Anyhow, it’s been a great trip, and I have one more day to try to track down a few more performances..Version: 4.13

Useless...absolutely useless garbageFirst let’s get the important things out of the way: wait times don’t update, the park reception is spotty at best and the only good thing about this is when you already know the park and you just want to order ahead or use your AP MaxPass... Back to business, why I am LIVID with this app... I tried to download the app for my first day of my 3 day so cal park hopper that I bought for my daughter and I. Then I thought I would upgrade to the AP. Problems from the get-go. I had been unable to successfully upgrade my 3 day park hopper to an annual pass from the start with the app (Where you can only upgrade...not your Disney acct, or even on the phone...unless you want to wait in line at the ticket booth) 1st day I could not download the app to my phone, 2nd it wouldn’t let me finish inputting CC info and submitting, it kept clearing out or backpedaling to the last screen and 3rd time it would not do anything at all. Says my submission is invalid. My ticket is good until the 15th. Now because of all the app failures I am in blockout dates and have even more issues, have been on the phone for an hour and have to drive OVER an hour to Disney to wait to park, wait to get on the tram, wait to be seen at the ticket booth, and try to get this resolved. All to give Disney 200 a month of my hard earned money?! Honestly why do I bother....they sure know how to give it to you..Version: 5.0.0

Never works!Left stranded outside the park because my paper ticket was in the park with the rest of my party and the app would not work. In the 2 days I have been in the park so far I have not yet been able to make it work so can’t utilize the Max pass I paid extra for..Version: 5.5.1

Make iPad and Watch companion appsWhile the ability to mobile pay for food, make reservations, and see ride-times/FastPass + find characters in the park is awesome, the app is too sporadic on a day-to-day basis to truly embrace, or even recommend purchasing MaxPass which also has been great on some days, and extremely lackluster on others. Our main gripe is please make an iPad version of the app as we use the pad for it’s battery life as opposed to the draining our iPhones, which is made easier if you’re playing the fun queue games that geolocate you. I also would really appreciate an Apple companion app perhaps similar to Starbucks where you could make reservations for restaurants or fast pass. This is absolutely doable. Being how the watch is waterproof and always available on your wrist, I feel this is a missed opportunity..Version: 5.9.0

Use website instead of the appI assumed the app would offer me the best experience. Their website encourages use of this app. Even if the interface was good I wouldn’t use it for purchases again. After spending thousands of dollars buying tickets inside the app for a family of 7, I learned I was eligible for a much lower price online. 35% lower. So far, they have told me there is nothing they can do to help bridge that gap. I feel taken advantage of. I hope that changes and will be sure to change my review if it does..Version: 5.0.0

Incredibly slowEven on the WiFi this app is so slow. It wasn’t till the end of our time in the parks did we find a time guide. You need an app that’s quick and stable and doesn’t require the internet the entire time. I get that most of the features would require internet but maybe have a time guide that updates once for the week? I didn’t get to do half the stuff as it kept crashing!! Please sort out as this has the potential to be really good.Version: 4.15.0

Can only work for USA addressCould not enter my UK address so could not use app. Not clear why I should provide my address detail to be able to use an app.Version: 4.15.0

Absolutely uselessI was really excited to have this handy app to get around the Park on a busy day. I am from the UK so I downloaded the app and checked it out the night before our visit. It was working well. On the day, I switched on my data roaming and the app worked for about 10 minutes and then the connectivity was so bad across the Park that I was no longer able to use it. There is better reception in remote places I have visited in India. How can Disney get it so wrong? Then I didn't have a paper map to get around and paid lots of charges for the data roaming for nothing... frustrating and useless so be warned!.Version: 4.4

Very disappointedVery disappointed in our Disneyland experience ride wait was anything from 1.30 mins to 2 hours the Disneyland app is quit hard to use. We were very excited to explore Disneyland and Disney California but all our experience was very underwhelming..Version: 5.0.0

Long startup and drains phone batteryPluses: Linking tickets and photos went smoothly. Using fastpasses went smoothly. Minuses: Drains the battery almost as fast as Waze, which seems a bit odd because it is not doing much. Even if you quit out of app, it still drains the battery until you reboot your phone. It must leave processes running on your phone even if you set it not to track you when not using app, etc., etc. I got into the mode of only using it to link and redeem things and then quit out of it. But it takes a long time to start the app, which is inconvenient when you just want to redeem a fastpass. I found the paper park maps to be more convenient than booting up this slow app and navigating around the digital map. When I examined what processes were draining my battery, Disneyland and Facebook had about the same high percentage, and I was not using Facebook at all. Hopefully Disneyland does not have a deal to sell data to Facebook and vice versa without consent of user. It’s annoying that corporate sleaze is so ubiquitous. This could be a great app if it had fast performance and didn’t require you to reboot your phone to kill off all its hidden bloat..Version: 5.3.0

PancyThe app doesn’t provide highlights of each ride and wait time and only on the map and it’s hard to load through the map.Version: 5.4.1

Very slowThe wi-for is DCA is very slow and sketchy, the Disneyland app is very slow and temporarily freezes.Version: 4.15.0

PatchyPatchy and keeps crashing when pulling it back up during the day. Have to re-run it from scratch quite often..Version: 4.17.0

SlowApp would be great if it worked. Either the internet is slow (wifi &4g) or the app needs fixing. I found booking the FASTPASS ok but we had to use our park tickets to redeem FASTPASS..Version: 4.15.0

Réservation ok mais pas la carteLa carte interactive prend beaucoup de temps à loader Ça ne montre pas le chemin à prendre pour se rendre à une activité. Cest le seul bémol.Version: 5.4.1

Has some issuesHas locked up several times. Otherwise good..Version: 5.7.0

Fast passFor 2 days impossible online.Version: 5.6.0

BrutalConstantly having to reconnect and re-log on. Battery killer..Version: 5.4.1

I just got the app and within a 20 secs keeps asking to rateAnnoying! As it keeps asking to rate when I haven’t had the proper time to functionally use it..Version: 4.9.1

Won’t work with international cardsAs I said, wasting time we should be in the park.Version: 4.16.1

UX was horrible - I expected so much more from DisneyApp took forever to load or refresh - often when I was trying to figure out where I was on the map or accessing my Maxpasses. It’s like they completely overlooked User Testing or what park patrons need from an App. What’s the point of having an App with Maxpass times when you can’t plan out a route with a plan around the park? All this App did was prompt me to buy more - so if you want to be sold to, this is the app for you..Version: 4.17.0

Awful buggy appSpent an hour trying to purchase tickets and the app refused to recognize my credit card. Tried 4 different credit cards and was still unable to purchase a ticket due to “incomplete or missing information” just like Disney itself, overhyped and not worth it.Version: 5.3.1

Nearly unusableThis is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney..Version: 4.17.0

Bad wifi and fast passThe wifi and fast pass is pathetic. I’ve wasted so much time with a three day ticket while people walk past and are going to rides and enjoying your park... this trip of a life time is ruined by wifi and fast pass. Your IT tram should be shot! Not the happiest place on earth for the Summers family from Australia!!! I alone went to Knotts Berry farm and the crowds were less, and fast pass a wrist band. I could go on any ride when I liked, as many times as I liked!.Version: 5.3.1

Locked out for no reasonBest advice I can give you with this app. DO NOT TRUST IT. I’ve spent nearly $1500 on tickets that because of my location had to be bought through the app. I attempted to sign in, on a known device that had signed in before. It said it was “suspicious” and locked my account for no reason. It then sent me a link to unlock it. Put in a new password. The password didn’t save. I’m now permanently locked out of my account. I have no access to my Disney tickets costing a months and a half’s wages and am petrified that that $4000 international holiday I have paid for will now be worthless. Thanks like it isn’t hard and frightening enough going on holiday with loads of stupid Covid restrictions as it is. Exactly what I didn’t need..Version: 7.0

Can't loginNo matter how many times I try; app doesn't allow me to login..Version: 5.0.0

SlowThe app is very slow. Times are not up to date. When arriving the times are completely different..Version: 4.8

Maxpass Buyer Beware - Buggy, Slow, FrustratingSpent two hours this afternoon trying to book my next fastpass and by the time I got it to work, everything was blacked out for the rest of the day. Even when it did work in the morning, it always took multiple tries and refreshes to get our names to show up. Called customer service and they can't do anything about it. I consider the money paid towards the maxpass to be mostly wasted / stolen. The map is slow, jittery, and difficult to interact with. The location dot jumps around and may be confusing when you are trying to navigate. When the app was active my phone was warmer than usual and the battery drains quickly. That happened on two separate phones. Bad phone reception in the park, especially in the New Orleans and Adventureland areas makes it a challenge to use there. (Tried Verizon and Sprint). When I did have good reception it felt like the app was overloaded. Always slow, thinking, waiting. From my perspective after using this today, it feels like no one involved with this maxpass / app experience has ever actually tried to use it in a real world setting. It felt like what I would expect if United Airlines or Time Warner Cable ran a theme park. Bad, not cared for, almost adversarial. Not a top tier, expensive theme park. This is on an iPhone 6+ with Verizon. And an iPhone 7 with Sprint..Version: 4.8

Not usefulI had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!.Version: 4.12.1

MeltdownDisney servers crapped out, charged my credit card twice and then told me that “the system could not process my request.” At the happiest place on Earth - but I was very unhappy that I had to drag my kids and family to guest relations and figure this mess out. Oh, and did I mention I called the number I was given and was on hold for 25 minutes. Finally my wife said forget it - we can’t spend our entire day trying to fix Disney’s mess. Let’s just deal with it later. Thanks Disney App!!! Supplemental review - after visiting guest relations, the crew were very gracious, apologized for the server meltdown, which they admitted to, and credited my account. Yes, I had to wait 15 minutes in line for guest relations at the end of the day (kids and wife went back to hotel). I understand computer error, though failsafes should be in place. And I agree that the the app should let you purchase tickets same day! Why does it say you can if no go?.Version: 4.9

Fast pass not workingWhat happens when fast pass stops working???? Not good for the family on a once in a lifetime trip with 2 days to see the park and go on rides.Version: 4.15.0

PaymentWouldn’t accept payment for tickets using app.Version: 5.7.0

Doesn’t workBasic functionality is fine. Maxpass has crashed and has essentially put a dent in how many rides we go on and the length of lines we are in. This is garbage..Version: 5.1.0

Locked out of my accountThere was an issue where I wasn’t able to buy my ticket online and I tried multiple times to fix it and was unable so I called customer service to fix this issue and they told me that I got locked out of my account for trying so many times- which I understand- but she told me that now I had to pick my tickets up at willcall there was no way for me to unlock my account to buy my ticket for the next day. So instead of using verification like any other business does I will now have to wait in line instead of the ease of this app. Very very frustrated especially since there was nothing telling me what the issue was with buying my ticket in the first place so I could fix it without locking myself out, let alone no way to unlock myself out- Disney is supposed to be known for good customer service and after working in customer service my entire working life I can say for certain this was terrible and frustrating to say the least..Version: 4.10

Should rate ride intensityAs abv.Version: 5.7.0

Would be better if....Great app as far as I can see - but it won't accept my credit card details so not can't take advantage of many of the features - please fix soon!.Version: 4.5.1

No Response to emails about ordering off shopdisney.I miss I’.Version: 5.8.1

WiFi ticketWireless is just horrible.Version: 4.14.1

Good idea app - network issues hamper performanceDisney should look at a park wide Wi-Fi specifically to run this app off of; similar to the system used on the Disney Cruise..Version: 5.0.0

Good app but stability is awful!The app appeared to function ok up until recent update and now unusable! App will not load and requires deleting and reinstalling, then after one of two uses same issue reoccurs. I’m not due to travel to Disneyland until 40 days time and can only hope this is sorted out as this will ruin the MaxPass experience!.Version: 5.4.1

Fast passShould not have the restrictions. Should be like universal studios. We have been here for an hour and a half and can not get close to anything. It’s our first time here.Version: 5.5.1

TerriblePaid 30US - didn’t work - something about an IT problem - total waste of time. Bad showing Disney. And 2 rides broke down while in standby - this place isn’t what it once was. Heading to Universal Studios - thank God!.Version: 5.0.0

Horrible connectionThe WiFi is horrible and the app won’t use our data when the WiFi isn’t working. The app is useless in the park 85% of the time..Version: 5.6.0

SlowThe app is extremely slow and wait times are usually off by 10-20 minutes.Version: 5.6.0

The right timeIt would appear that the waiting times in the app, don’t reflect reality at the ride..Version: 5.5.1

Suggestions-the app should be more user friendly. It should be easy to understand for people who don’t speak English -overall the fast pass section, the photo section, and the menu ordering sections were fantastic. I fell like these parts were well done but the rest of the functionality of the app seems like it was just thrown together sloppily instead of being thought out. There are duplicates of multiple sections and pages all over the place that display the same information in a different way and they don’t sincronize togehter. There are lots of dead end pages that don’t actually get you what your looking for. -It should be an option to click on the restaurants and have what they are pull up -Seeing when you can next schedule a fast pass should be more avalible -Being able to move you fast pass time to the next hour mark a certain amount of time before your time comes should be an option. Sometimes your schedule changes and you know an hour or two or more in advance, but you cannot postpone.... -You should be able to serve on the map things. For example, restaurants, rides, kids activities. -Information about Disney events should be easier to access and more details should be given -All menues should have photos of the food on all different pages of the app.Version: 5.5.0

Too needyI was at Disneyland for two days. The first time I got off HyperSpace Mountain, I wanted to link my on-ride photo to my MaxPass because I was genuinely blown away by the attraction. But when I opened the app to do so, a “Please rate us” pop up that took a while to pop up (but prevented me from doing anything else) interrupted me and by the time I could close it, my photo was gone from the display at the ride exit so I couldn’t link it. The same happened wheyI rode HyperSpace Mountain again later, when I rode Splash Mountain, and many other times. The app it’s iOS good and helpful, but the constant nagging to rate the a app ruined several experiences for me. Just let us use the app without robbing us of what we paid for by your slow-loading needy pop ups. I can rate you at the end of the day, or when I get home. But your rating is bad because your desire for a rating took precedence over my ability to actually use the app and made me feel like I had wasted my $15/day. Oh, and I made reservations for Oga’s Cantina through the app. The reservation was there for a day and a half. When I showed up, though, the reservation vanished, and I had to convince the cast member that I really did have one. The app made me reset my password twice because even with Touch ID enabled it forgot who I was. The app would be great if it worked. But between the app hiccups and all the times in Disneyland where there was no connection, it was not a good experience..Version: 5.5.1

I’m stuck in the verifying screenThe app might be broken because I can’t get past the verifying stage..Version: 5.0.0

Character appearanceI am very disappointed that I traveled here from Philadelphia, on the east coast with my husband and 4 kids. I paid $750 just to enter the park and that don’t include all the money I spent on food and souvenirs. I was pushed around, stepped on, ran over with electric wheelchairs (I know this is out of your control). Then I asked several(at least 10) employees where Mickey and Minnie will be at the end of the night so my family can get a picture with them. They all told me in the middle near the flag pole as that is what was on the Disneyland app! After waiting 35 min we found out the location was inside a building and by the time we got inside the security with Mickey and Minnie would not let my family take a photo with them. I am highly disappointed as I traveled across the country and spent a ton of money and I am now traveling back to the east coast with NO picture with Mickey or Minnie! Very sad!.Version: 5.4.1

It use to be Disney now it’s Di$neyHello I’m going to give you a nice lengthy review of how bad this app honestly is. I come from Canada so to have a data package in the states already costs a fortune, this is for emergencies at home and not to waste data sitting on my phone. This company makes billions of dollars daily I'm sure and their entire park isn’t covered in wifi so to get fast passes or get advantage of it is near impossible! This app is riddled with bugs and glitches constantly signing me out, never loading, the only things that worked like a charm were of course booking reservation or canceling them which makes sense because that’s them getting money. In Disney world the parks are covered in wifi that this issue never happened on my iPod touch when I was much younger and couldn’t afford to pay for my data plans. Hell even universal California has wifi in its entire park right outside the gate, I had wifi in the park the entire day and even in city walk so no issues at all in that park at least for wifi for the rest of the park thats a different review. If you plan to go to California adventure don’t even bother. trying to get fast passes with no wifi on that side of the park you’ll be so mad that you spent extra money for this crap that you won’t use! It makes it tough when you also try to load up your tickets to redeem fast passes. On our second last day a cast member finally told us that our physical tickets can be redeemed to use fast passes if we got them through the mobile app, would of been nice to know about that way in advanced after a few members saw us struggle to get the app to load before. We were also suggested to screenshot our photo linker to scan a barcode to add photos if we got shots done by the Disney photographers, while its an alright suggestion riddle me this one batman when I’ve got 500 pictures to scroll through to find it, I’d rather the bloody internet be covered in the park so I can just load the barcode, universal California had wifi in the entire park everywhere! The park is honestly too crammed to enjoy anything anymore star wars is a big joke with one ride that isn’t all that spectacular especially if you get stuck with people who do nothing during the ride. Cantina at this time is 2 limit drink and 45 mins max staying in there, drinks range 17+ and up. All meet and greets seem to last about 10 mins before they peace out and return sometime later. They also now close rides while parades are going either they have been doing it since the dawn of time and I’ve been lucky to avoid going on the rides they shut down during those times or it’s just a stupid new rule to make me not want to come back. The company went from being all about the magic and the guest to straight lets get the max amount of money from a guest and screw them. Di$ney! This trip has impacted our ways of loving this park we have vowed we’d never return to California now and I’d honestly suggest to anyone who reads this take my advice and go to Orlando. Save a little bit extra and just go there you’ll have such a better time plus they have much better rides, the exclusive ones in California couldn’t bring me back ever again I’d rather drink bleach. Would give an easily 0/5 stars I’m sure Walt Disney himself is rolling in his grave in mad disgust this place has become. Happiest place my bum..Version: 5.7.0

Very confusing, not intuitiveHad a lot of trouble finding show times. Haven’t found this any more useful then a paper map..Version: 5.1.0

Painfully slowKeeps crashing. Painfully slow, unusable.Version: 5.1.1

Rubbish appReally slow and keeps freezing.Version: 4.16.1

Good, but could be improvedReally nice, helpful, visually appealing app. However with no free WiFi at Disneyland I am worried about it's usefulness while there. It would be so much better if dining menus & reservations could be integrated into the app - like they are on the Disney World 'My Disney Experience' app. And if,like MDE, there was a planner/itinerary section to plan your day & current reservations..Version: 1.1

Issue at entranceTwice already at the entrance our tickets have said they are invalid and we have had to wait for a supervisor so we can enter. I hope this is not the case every time we go in..Version: 5.7.0

TicketingCould be improvements to link tickets brought on the website with the Disneyland app. We had to call the helpline twice to get the tickets on to the app..Version: 4.15.0

Lines, lines and more.Got the boarding pass for Star Wars. Group 16. Got my fast pass... at 8am the earliest space mountain time was 11:00. Tried to do Peterpan but the ride was closed as it was broken. Star Wars ride was broken too but then started working again. We chose to go to to Star Wars when our group 16 was called. While in line for Star Wars it broke again... been waiting for almost an hour now. 2 kids... 4 and 5 years old. Can’t get out of line or we won’t be given a return pass. Even to pee? It will be well after 130 pm before we get to go... and that’s a big if. From 8 am to 2 pm we will have got to ride space mnt and teacups. My son and I were in line to ride the mattahorn while waiting for our space mnt time, and this too broke. For as much as this day cost us, this shouldn’t be happening. But unfortunately did. Celebrating 2 kids birthdays nonetheless. Should of done Chucky cheese pizza or something. Driving 500 miles for this was not the best choice given the circumstance. It’s the risk you run coming to a place like this. Don’t get your hopes up. Even in a place where “dreams come true”..Version: 5.8.1

Signing upIt wont let me sign up as I am unable to click on my city..Version: 5.6.0

AMCrashes quite a lot on opening. But otherwise good.Version: 4.14.1

System DownIt took me 1 hour to successfully link tickets to Max Pass and the entire system shut down..Version: 5.1.1

True north would be nice.The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating. The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms..Version: 4.9

Wi-fi not greatWi-fi usually not working well, so app for wait times isn’t that helpful..Version: 5.0.0

Entry restriction unclearVery disappointed with confusing entry restrictions that lead to a long wait on the second day. Feels like a total rip off for a family with an excited young child..Version: 4.19.1

Why can't they make it as good as Disney WorldWarning no free WiFi at Disneyland. App hard to use and many rides lack wait time info. Odd for the company that gives us a superb app for Disney World.Version: 1.0.1

Forced logouts annoyingGood app. Too many forced logins. Even with Face Recognition, requires me to go all the way back to password 4C1, so far in 4 hours..Version: 5.6.0

Need dataKept getting signed out. Difficult if you don’t have enough data because WiFi’s doesn’t go to every part of the park. Fast pass was awesome we got to enjoy so much more for our time here..Version: 4.14

Do yourselves a favor, get a map insideWorst ever app. Shows rides and events that don’t exist or under maintenance, or doesn’t show the ones that are active. Doesn’t scan your ticket so that you can link to fastpass. Hey developers, pull your fingers out and fix the app..Version: 5.7.0

App needs workApp is good for fast track tickets. Also has waiting times for rides which is handy. That’s it. Booking a table at any restaurant was impossible - pages never loaded - I was told the only way to book was via the app - ended up going via mobile site. Couldn’t order food in advance - the page never loaded. The map is temperamental- can’t zoom in too much. And every time I open the app it adjusts my screen brightness - weird and annoying..Version: 4.13

All the rides are fake!!The rides don't even exist - scary Snow White ride? Donald's boat? Chip & Dale's treehouse. Useless. Don't download.Version: 4.6.1

Fast pass not worth itFast pass is not worth it! You can’t book rides around the same time. You still have to wait. Not worth the extra money! Doesn’t include all rides no point in it. You spend all your day waiting around anyway.Version: 5.6.0

ADA IssuesWe love visiting Disneyland and Disney World, and we normally visit a couple times a year. My biggest problem with Disneyland is the requirement for a visible disability, in order to get an extra fast past. I’m not going to carry a cane. I probably need one, but it’s a personal issue, and I choose not too. I have an ADA card and license for my vehicle. For as busy as it is in Disneyland, I feel like I need more fast passes in order to not have to go back and forth from Tomorrow Land to the New Orleans area/Frontier/Adventure Land. I want to walk on my own, and I strongly take issue with Disney telling me otherwise. I would very much like it if Disney would ask me what I feel like I need help with, instead of requiring ridiculous things. Anyone can buy a cane...I choose to stop and rest when I need to, because I’m an adult. Not everyone with a mobility issue wants everyone else to know about it..Version: 4.9

Buggiest app I have used in a long timeDisappointing experience - even contacted support and no response yet..Version: 4.17.0

Too slowThis app has good features but is too slow to start up. Also crashes all the time.Version: 4.17.0

Disappointed Radiator Springs RacersBroke down when we were right at front of Fast Pass queue..Version: 5.4.1

App is a nightmare and almost unusableI will be complaining and asking for a refund. My trip to Disney LA from the UK has been ruined by the fact that fast pass System relies on this app which crashes and is buggy! So most rides are 1-2 hours plus wait! This is a disgrace!.Version: 4.17.0

Radiator springs down again last time we were here same thingNo good.Version: 5.6.0

Mrs RiggThe app is too slow and keeps freezing.Version: 4.16.1

Too slowWhilst the app in principle is good unfortunately it is just too slow to react making it unreliable. Still need the paper copies until it speeds up!.Version: 4.15.0

WifiNo wifi in certain places.Version: 4.14.1

Poor connection qualityCan’t get on most of the time 1/10 success.Version: 4.15.0

ConfusingFastPass vs MaxPass is everything the marketing department could possibly do to make the experience very annoying and confusing. The app doesn't help with the confusion, it just makes things worse..Version: 4.8

Disney digital consumer nightmareEverything from the website to app is a digital disaster. They should scrap the whole lot and start again from scratch . Far too complex, and more external links and additional downloads than Microsoft!.Version: 4.19.1

App navigationYou should be able to select all the activities you want to do in a ‘legend’ type thing (checklist) then they all appear on the map so you can better navigate your way around and make an itinerary based on where things are..Version: 5.2.0

Long wait times without entertainment.People pay hundreds of dollars to come here and line wait times are ridiculous. There should be a cap. We have been here for 5 hours and only been able to get on one ride. There isn’t anything to entertain children and not many places to sit for older adults along the lines. My father got a disability pass and we are still waiting hours. He can’t stand in a line that is that long. What is the point? I LOVE Disneyland but it has really got away from you guys. I miss the early 2000 Disneyland. 30 min wait Max for any ride. You make millions on people buying food and toys and clothes. You don’t need to allow over crowded lines to stay open. It’s really sad that a place I have found so magical in the past, has become a boring place for my 2 and 5 year old daughters that basically love Disney. I was hoping to make it magical for them and I was severely let down..Version: 4.17.0

Slow Loading, Confusing IconsHonestly love having everything for my trip to DL in one place, but this needs some serious polishing, specifically around optimizing urgent loads, like fast passes, and surfacing useful information at a glance. I have two recommendations. First, make ticket and fast pass loads the first loads. I usually need those the moment I pull out my phone and open the app in line to enter the park or get on a ride. It’s imperative that those are available immediately when they’re requested. Secondly, there needs to be a different icon for rides that are closed than the “bundle” icon that holds multiple pieces of information. The map would be twice as useful with that. If that bundle icon could be improved as well it would be nice. For example trying to find a charging swap station is next to impossible. I have to touch almost every bundle icon, which includes closed rides. These two things would make the app almost impeccable for me..Version: 4.17.0

Why botherWhy bother with an app where certain features are only available to US or Japanese residents only. Not only is that somewhat racist; you want to be a global company; you want global money into your pocket but you only offer certain services to certain countries. Riiiiight.Version: 5.7.0

Next to uselessOk if you want to see waiting times but these are advertised around the park. We had a party of 10 and used the friends and family option to link accounts but only the lead person can book fast passes, view photos etc. It promises loads but delivers little. Also hard to navigate..Version: 4.5.1

Website not allowing reservationsWould appreciate it if your technical team put up all the reservations 60 days before like they are supposed to!.Version: 5.4.1

Wait time estimates are based on FASTPASS timeWait time estimates are based on FASTPASS times NOT ACTUAL LINE TIMES. The app is nice & integrates well with the parks Wi-Fi. The consistent line time inaccuracy for the Disneyland side of the park makes giving this app a good score impossible as planning your fastpass times to integrate with regular/general admission ride wait times is extremely challenging if not impossible. - We quickly discovered why this sneaky time advertisement was occurring; multiple times throughout the day we were handed the time card lanyard that Disney employees send down the line at entrance of each ride to gauge the line wait times. We watched in every line and NEVER did we see it the hand of anyone we passed in the general admission lineup. Sitting outside of line entrances we watched and still no timecard lanyards were handed to anyone entering regular line (general admission) but instead we’re always handed to a fastpass rider. This false time keeping meant that EVERY line we entered into at the Disneyland side of the park was nearly DOUBLE the wait of what was advertised on the app..Version: 5.7.0

Bummer you have to pay a lot of money for fast pass:(.Version: 5.5.1

HorrendousPiss poor.Version: 7.5

Disneyland and app...What a jokePaid for every option available on the absolutely terrible UI disney ticket website. What a huge charlie foxtrot that website is. Buy a maxpass so you can buy a fastpass (ridiculous), but in reality you paid for nothing because you still have to “check in” to rides (ONE ride every 1.5hrs you can “check into”), and you still have to wait several hours for most rides. 20 people standing in a line at every info booth to ask the same exact question...”how to use maxpass and fastpass” because the website and calling ANY disney number is useless with vague information. The app itself is unintuitive. Everything is the lowest quality at the highest prices. Including the entertainment, rides, and definitely food. Pizza slice? $10 and it tastes like middleschool pizza. Wish they'd have a costco inside Disney. Ive paid 3k so far. Terrible investment for the family. I would have paid THOUSANDS extra to avoid the crowds and ALL lines/wait entirely. Paid thousands and still have to wait. Oh and reception is terrible within the park so the app is extremely spotty..Version: 4.19.1

Awful customer service at entranceThe security check line to get into Downtown Disney was poorly managed. They had a line for people that had no bags but there were no signs anywhere that said so. We stood in line for quite some time only to be pulled from it by a Disneyland staff member and he had us go all the way to the back of the other line after we had waited. He wasn’t nice about it nor apologetic for not letting us know in advance. There were no signs and quite a number of people were also very upset and they did nothing to remedy the situation. The line for people with no bags was empty and time was wasted. There’s another security line just as long and slow to enter the park and we think it’s useless. There should be a direct access for people that want to go straight to the park. Bad management in my opinion and as a Customer Service specialist it is senseless bad customer service, it could be solved by doing very little. I expect a lot more from “The Happiest Place on Earth” that also charges a ridiculous fee of $145. Please have more respect for people that invest in your company..Version: 4.17.0

App doesn’t workTrying to book tortilla joe restaurant on the app and on the website and I just get a ‘cant book, refresh page’ message with a phone number - not good enough!.Version: 5.3.1

FaultsFace id does not log you in, and it is very annoying having to login with password everytime yoo open the app.Version: 4.15.0

Freeze, crash, slow, freezeUsed this in the park for 5 days on my iPhone 6S. At best the app was really slow but it froze regularly (multiple times I had to leave the FastPass line because i couldn’t call up the tickets because it froze). Performance was slightly better at my hotel with fast WiFi but this app really needs a big performance overhaul to be performant on slightly older phones and be designed with an assumption that internet connectivity is slow in the park. I’d be happy to provide diagnostic information or remote access to my phone to the developers if this would be helpful to diagnose and improve the app because when it’s actually working the functionality is great..Version: 4.16.1

Horrible app, terrible place. Giant money trap.Total confusion and no organization. Never coming back. Take your money and push you on your way. Very disappointing..Version: 5.6.0

Very rude!The photographer at Goofy photo shoot was very rude and unnecessarily aggressive! Definitely should NOT be working at a Disney resort!.Version: 4.11

The times quoted for rides are a complete lieThe sign for dumbos ride said 25 mins. We have been in the queue for well over an hour. My daughter has nearly passed out. Very poor crowd management. All they have to do is tell the truth. Why lie?.Version: 4.16.1

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