- 93.5LEGITIMACY SCORE
- 94.0SAFETY SCORE
- 4+CONTENT RATING
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Disneyland® App User Positive Comments 2024
Disneyland® app received 54 positive comments and reviews by users. Can you share your positive thoughts about disneyland®?
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Disneyland® for Positive User Reviews
✓ RatingA tad laggy, but the information is super helpful.Version: 5.8.1
✓ Amazing, but needs workThis app is incredible at what it does. Being able to book a FastPass on the fly if you have the MaxPass option is almost a necessity with the park so busy. The app just needs to have better stability & less connection issues during busy times. Trying to redeem a FastPass in front of a surge of people & your app freezing is very frustrating. Also I couldn’t use the order food menu at all as it just never loaded. I would also recommend being able to redeem a FastPass directly from the map when you click on an attraction. Many times I had to use the map to locate a ride, only then to have to click back to the main menu & click through to the FastPass I was trying to use. Oh, and the amount of time it takes for you to get your linked photos just takes away the excitement of it. You want to be able to share them then & there with your friends...not 4 hours later!.Version: 4.15.0
✓ Cast membersWe were witness to and on the receiving end of very rude and unacceptable behavior from various cast members. I will give two examples but there were more. One family ahead of us on Star Wars sat in the wrong seats by an absolute mistake because the guard in the seat made it look like they shouldn’t go past. A cast member actually yelled at them and acted as if they couldn’t believe that their instructions weren’t clear. It was appalling. The new protocols are just that new and many people are going to make mistakes. We got scolded because one of us in a party of four wasn’t standing enough on the line even though there was a good 8 feet between us and the next group. I understand having to enforce the rules but there are better ways to do it especially when they are not broken intentionally..Version: 6.17
✓ Great AppLove that you can get Max Pass. Wish there were more wifi coverage through out the park so that international visitors can make full use of this wonderful App & Max Pass.Version: 4.9
✓ Update system to allow more than one gift card for ticket purchasesI have been saving up over time purchasing Disney gift cards to be able to buy our theme park tickets for next month. Now it is taking me several phone calls and a lot of time online to merge them into three gift cards because there’s a maximum of $1000 on each gift card and I am trying to purchase nine theme park tickets with the Genie pass and parking and now I am having to do this in three separate transactions after just speaking to two different cast members on the phone. It would be awesome to be able to use more than one gift card on a transaction to purchase theme park tickets. I was working on it late last night and now and I’m spending my entire lunchtime on the phone and trying to figure it out with separate transactions through the Disneyland app. I know how much y’all are for customer service and user experience, this is just one frustration I thought you should be aware of. Thanks for your time. Deanna Ragsdale.Version: 7.17
✓ DisneyGreat app, stopped me getting lost, great info to plan a stress free trip..Version: 4.3.2
✓ Loved itHad a great time. Nice, helpful and friendly staff. Lots of interesting things to see and do. Best vaca ever. Will definitely return someday..Version: 7.16
✓ User FriendlyThe Disneyland App is very user friendly. It’s easy to check times, order food and access your tickets. The only problems I wish that were solved is the amount of steps to access the reservation calendar. I’ve counted a total of 5 steps before I can make a reservation. Before this new reservation system, you were able to make a reservation in as little as 2 clicks under the previous Flex Pass system. You weren’t removed out of the Disneyland App either. This was super easy to do and made making reservations a BREEZE! Automatically signed in, make a reservation, confirm and done. This new system forces you exit out of the app, resign in, forced to answer (again) about making a reservation, which passes, make your reservation, approve reservation and if you’re still here, don’t forget to ALSO approve your reservation by agreeing to COVID safety protocol as well. This is incredibly frustrating. I would much prefer to not be removed out of the app, automatically choose which passes I want to make a reservation with and confirm the reservation and COVID protocol all together on the exact same page. 7-8 steps cut down to about 3-4 steps..Version: 6.23
✓ A great additionThe Disneyland App offers now what was missing from Disneyland Explorer. The waits are very accurate and character finder too. My favorite thing is a quick link to a specific dining option to book! Overall having this app in the park helps.Version: 1.0
✓ It’s so good and funWhat is yourself off? Off off off.Version: 7.21
✓ Informative and easy to useI went to Disneyland for the first time in about 16 years recently and this app proves that technology is indeed a beautiful thing. The app provides wait times for all attractions, which are accurate. The app also lets you know when an attraction is temporarily closed for maintenance or for some other reason. The app also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and the app will show you which dining spots within the park have those items. You can also now order your food through the app and pick it up at whatever restaurant you have chosen. The app also stores your Disneyland ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any. This app has never bugged out or crashed on me and I’ve been using it for about 3 weeks. This app is a must have for your Disneyland visit..Version: 5.3.1
✓ What an amazing adventureWe came with our daughter and her partner and our two granddaughters. Our granddaughters did not know our destination until Saturday 30th December but their faces were a delight when we told them. Three days in Disneyland bringing in the New Year we have all had the most wonderful time. Disney certainly put the magic in our Christmas break..Version: 7.32.0
✓ AwesomeIt’s awesome how there is free wifi at Disney so you can use the app.Version: 7.28
✓ Can’t buy tickets from this siteI was trying to purchase tickets, put in credit card information as soon as I was complete my Amex showed a 1.00 pending charge that was used to see if card can go through , then when I tried to buy ticket it didn’t work and a red box came up with phone number to call because there are issues with app. When I spoke to that person they insisted I did not put my card in correctly, I tried to explain that the card works and your app did a test run for $1, so it’s not the card it’s the app. Well I gave up because she had no clue, for one of the largest companies in the world you figure there would be a better understanding. My son has some challenges psychiatrically, I was only trying to avoid waiting in line so I can take him to Disneyland for New Years today. But challenge accepted, I will not let this ruin my day, just disappointed at the customer support.Version: 4.17.0
✓ Love Disneyland!Only problem is the long lines. Need to help by shortening rides like Radiator Springs..Version: 7.26.1
✓ Great but I have suggestionsI love the Disneyland app! I find it really easy to go to both parks because i can pull up my pass on my phone instead of having to find it every time. I don’t really use it for navigation because I know the park very well but it seems accurate. I use it all the time in the park and use the lists of rides to plan trips. But, I thought it would be cool if you had a feature especially to plan trips. Like if you could name different trips and select what rides you want to go on,where to eat,etc. I think it would be helpful because there’s a huge difference in going to Disney with my best friend and with little kids. For instance if I was going on a trip with kids I wouldn’t go on space mountain I’d go on Peter Pan. And I think it would be really helpful to be able to plan with whoever your going with and get the most out of your Disney Day!!.Version: 4.14.1
✓ Good appI good easy app.Version: 7.28
✓ About having to payI think it all should be free but besides that everything is so helpful like the times of the rides and how long we have to wait.Version: 4.16.1
✓ FantasticGreat app that really helps manage your visit with wait times in near real time. I also loved that you can book dining both in advance and on the day through the app - saving time in queues and letting you grab extra time on rides or with the characters. Recommend this to first time or frequent visitors and download in advance (as new features are being added regularly) to learn all the little hints and tips it provides. Been 4 times with this app and never been let down. Wish other visitor attractions had such a great app as this..Version: 7.33
✓ It definitely saves me timeDefinitely save me a time and let me know how long the ride is and I can get fast passes and it feels so good knowing what time it is like Dumbo tea cups anyone to be honest like Casey Junior splash Mountain all those rides big thunder like all those right it makes me feel good because I can know where all them are and makes me like feel really good because my gets too used to it because she asked me with something else she asked me what dumb how long – 40 minutes OK let’s go and like it’s amazing because you have time to see what things they are like Casey Junior 40 minutes really good splash Mountain an hour The Spider-Man one can be an hour and 70 minutes but it can be two hours and 10 minutes but we love it because it’s a full-size me time and knowing that it’s OK though we love the grizzly River one because it’s only five months most of the time and we love love love love in iredit coaster.Version: 6.23
✓ DisneylandTo busy poor food selection hard to find toilets.Version: 7.32.0
✓ Disneyland ExperienceWe are annual passport holders and make sure to budget it so we can renew every year We have been members since 2002 With growth comes change and we understand that but our experience today to getting to the parking to getting into the park was such a challenge We exited the freeway at 930am and we are now finally in at enchanted tiki 12:07pm first before we stopped here we wanted to eat at carnations They are not seating anyone without reservations which is crazy cause that’s what the Blue Bayou does so we didn’t eat We wanted to get a dole whip and they are only taking mobile orders The whole point of being at Disneyland is to enjoy your family and be off your phones NOT A GOOD START AT ALL!! But who cares right cause nobody is gonna read this cause so many people come to Disneyland a day that complaints won’t make a difference Just needed to vent My family will reconsider renewing our passes this year Very sad but it isn’t worth coming here when everywhere you turn you have a bad experience!! Thank you for your time Sincerely Paulette Ysais Annual passport holder since 2002.Version: 5.5.1
✓ Amazing practical AppWe could look for rides, very practical and very helpful..Version: 4.14.1
✓ Max passIt takes a while for the max pass to load up on your phone..Version: 4.8
✓ Pretty much a necessityThis app is nice and easy to navigate, and is pretty much essential for a day at Disneyland. I love how it shows you the ride wait times, places to eat and attractions nearby. It does use battery quickly, which isn’t ideal for being at the park all day. Overall a good app..Version: 5.8
✓ Horrible experience!First time I’ve had an experience this bad in 37 years of being a disney enthusiast. First the disney site froze while trying to purchase tickets . The site is not friendly with purchasing tickets. And super confusing with tiered pricing . Anyway after a 90 minute hold the cast member hung up on me before completing the requests . I had wanted to do tier 2 Disneyland tickets at 114$ , but there was nothing available unless you buy a park hopper at Around 175$ . Total scam! I never felt scanned by disney , prices are high but this is rediculous! I asked christina, the cast member to find a date when just Disneyland was available. She told me the only day before July was June 2nd, I said great can you walk me through and hold that day for 2, then she hung up . I’m so frustrated and upset ! I bought the tickets and now there’s no day available to reserve . Hopefully I can use these tickets in the future or just get a refund . They are successfully linked to my disney account . But this was a birthday gift for a friend and it’ll be a month after her birthday , ugh.Version: 6.16.1
✓ Very easy!First off I’d like to say I’m a Disneyland goer of about 20 years now and the app intergration with the park is very easy and seamless, those who have issues with mobile orders or genie or mobile check out are simply not reading the instructions (shocker you have to read) now being on your phone at the parks is less than ideal it also saves you some time in line for checkout and most importantly mobile check out, it allows you to bypass the line and get your food much quicker which I am most appreciative of. Along with the multiple ways they integrated my DAS (Disability Access Pass) and not have to constantly go to a tent to book my rides is such a timesaver and makes my visit all that more enjoyable. I love the app and hope they do more with it!.Version: 7.26.1
✓ Employee ServiceI can’t speak highly enough of your ticket seller named Anita and how she assisted us to enable My daughter, grandchildren and her husband plus myself to attend Disneyland today. Her patience, friendly manner and her willingness to look at a situation without saying “nothing can be done’ turned our holiday into a triumph. Our thanks The Kovacevic and McGrath families.Version: 7.15
✓ Has some issuesHas locked up several times. Otherwise good..Version: 5.7.0
✓ This is a fantastic appThis app is so helpful for when in the park and it’s so easy to use! I’m very happy with if!! It’s also even fun to look at when you are not in the park!.Version: 7.14
✓ I love DisneylandFirst of all, the app is not useless. It's reasonable to not be able to purchase PARK TICKETS on an app. I love the new FastPass Max Pass system, and also it's fantastic to be able to see where the characters are at at all times. The ride wait times are constantly updated, and I love being able to see what FastPasses are available for when. If you're going to Disneyland anytime soon, this app is a gift from the heavens, and a new necessity for any Disneyland trip. ♥️♥️♥️♥️♥️.Version: 4.8
✓ Best day everDisney land app is so helpful and tells you every before you go, Disney land itself was amazing I loved it, def will go again and will use this app more ❤️.Version: 4.16.1
✓ Great AppI have used the Disneyland App and it is very easy to use. The photos and max pass are great what a break through. Compared to years ago it is so easy. I would recommend it to everyone..Version: 4.14.1
✓ GREAT APPThis app game changer.Version: 7.27.0
✓ 👌Best App to enjoy with your family while touring at Disneyland👌.Version: 6.21
✓ My angelI want someone to find Angelita in the Main Street restaurant where they serve the chicken dinners. I was at Disney for the first time alone (my wife went to heaven 5 months ago ) I walked in the entrance and asked her if someone could help me get my plate because I am handicap. She said she could help me so I told her I wanted the chicken dinner that I have had for years. She told me to go wait at the cashier station. She proceeded to get my entire meal I paid for it and then she carried it to my table for me. I later tried to tip her a mere $5 she said they aren't allowed to take a direct tip from a customer. Since that is the case I want her manager to reward her in some way for her caring and excellent service maybe employee of the month with some kind of promotion or $$$$. She made my day ! If you can somehow let me know what you did for her I would appreciate it. Again her name I think was Angelita my Angel for the day !.Version: 4.8
✓ Great time. Highly recommended.We took our daughter, who has an intellectual disability. We were wonderfully accommodated so we all had a fabulous experience..Version: 5.5.0
✓ Your plus one companionIt’s as good as having Mickey himself give you a hand around both parks. Heaps of perks (maps, event/character picture times, fast pass purchases etc) and definitely makes it easier to plan out your day 🙌🏽.Version: 4.17.0
✓ Just one minor issue.I’ve had this app for 2 years now and I love it in an inexplicable way! However, recently when trying to zoom out to look out at the hotels near the park, it zooms right back in to the entrance of Disneyland. It makes it extremely hard to figure out where my family and I are going to stay when we can’t even look at the hotels near our destination. I’m asking you to fix that. Other than that issue, I have no bad things to say about this app! It’s very precise on the wait of the ride’s lines. I love how you can filter what you’re looking for. For example, if you are looking for a restroom near you, you can filter it to that and it gives you a map of every restroom in the park. I find this app very useful! I definitely recommend if you are going to the park!.Version: 6.20
✓ Brilliant!Making things so easy! Would love to be able to “find my friends” on the app!! Would be perfect if you could connect with them..Version: 5.3.1
✓ Simply the best!Just day one of our 10 day pass! Everything is simply outstanding and soooooo fun!.Version: 4.15.0
✓ Disneyland appSo good at the park, I found everything that we needed, for example, Restaurants, rides, and more. You can also give the phone to your kids to explore the map on the app so they know exactly what the are going to do when you get to Disneyland!.Version: 7.31.0
✓ Australian Birthday at DisneylandIt has taken me until my 60th Birthday to make it to Disneyland but I couldn't have wished for a better experience. The attractions were everything I could have hoped for, the staff were friendly and the facilities spotless, and I got to meet Mickey! Having been a member of the Mickey Mouse Club prior to being school age I have always wished to come to Disneyland, so as Mickey said Dreams Really Do Come True 😘 Thank you, all staff were amazing and very quick to notice I was wearing a Birthday badge. I was even presented with a Mickey Mouse Birthday Cake after my meal. Kind Regards Debra Sumner.Version: 4.8
✓ Best APP ever!I absolutely love this app! It’s so easy to use and easy to book reservations :).Version: 5.1.1
✓ Long startup and drains phone batteryPluses: Linking tickets and photos went smoothly. Using fastpasses went smoothly. Minuses: Drains the battery almost as fast as Waze, which seems a bit odd because it is not doing much. Even if you quit out of app, it still drains the battery until you reboot your phone. It must leave processes running on your phone even if you set it not to track you when not using app, etc., etc. I got into the mode of only using it to link and redeem things and then quit out of it. But it takes a long time to start the app, which is inconvenient when you just want to redeem a fastpass. I found the paper park maps to be more convenient than booting up this slow app and navigating around the digital map. When I examined what processes were draining my battery, Disneyland and Facebook had about the same high percentage, and I was not using Facebook at all. Hopefully Disneyland does not have a deal to sell data to Facebook and vice versa without consent of user. It’s annoying that corporate sleaze is so ubiquitous. This could be a great app if it had fast performance and didn’t require you to reboot your phone to kill off all its hidden bloat..Version: 5.3.0
✓ Great ap. some improvements would make it betterAp is awesome. Wait times sometimes delayed to update as queues ebb an flow - some 25mim wait times are actually 10 min. When a ride breaks, it doesnt show on the ap for at least 10min. It would be good if it showed the fast pass return times on the ap..Version: 1.0.1
✓ Love the featuresThis app has good features, especially the up-to-date show and parade times etc. However, the app keeps crashing when I try to show my passes. Disappointing in that respect..Version: 4.4.1
✓ Best experience once more !As always; Our vacation will be at Disney parks and resorts ; For the last 20+ years and now even more since 11 years ago we share the experience with our son Diego making every vacation even better. We keep coming back to Disney because it is always a pleasure and we are sure that we will be treated like family. For instance last night a I needed help booking my park reservations and Mr. Scotty took care of everything, helping me decide and giving me all the information needed in order to make the most out of vacation at Disney. He took the time to explain everything I needed to know so our family can have the best vacation experience. Mr. Scotty was well-versed on everything about the parks and the reservation process he was also super friendly and courteous. Mr. Scotty it’s a true reflection of the great enterprise Disney is ! Regards, Lester Sotelo..Version: 7.26.1
✓ Really good appThis app was perfect, it told us (my family) where all the things were, the rides, restrooms,restaurants, wait times and where the stalls were. This app is essential if you attend the park, it helped so incredibly much and assisted us to not get lost. Highly recommended to download if your with family..Version: 7.10
✓ Great functionality but keeps freezingGreat app but just a bit slow (keeps freezing on my iPhone 6s), but comes to life again after a minute or so..Version: 4.14.1
✓ First timerSo far so good.. we were a little nervous in doing the wrong thing - but honestly we have found just by asking anyone who works at the park anything - they are only too willing to help. So it’s been amazingly wonderful 💖.Version: 5.0.0
✓ Map AdjustmentsI would like the option to download the map which may make the app a little larger in size, but it wouldn’t force users to have to load the map constantly. Whether it be by moving around or simply zooming in and out, the user can always see the map forcing itself to load and trying to keep up with the user. It’s not easy on the eyes, and I think it’s worth the sacrifice of downloading it just to make everything easier and quicker. Completely unrelated: I have maxpass on my annual pass and I was told that it includes photo pass, but it has never allowed me to receive the photos without paying. Another individual purchased the pass for me as a gift so it’s purchased under their name, so I’m not sure if this is an issue with the app or simply a rule of Disney. Regardless, these are the only issues I have found within this app, and I highly recommend it..Version: 6.0
✓ Disney appGreat way to navigate around the park. It would be great if the app aligned to the numbers on the physical map..Version: 5.6.0
✓ Updated review- fixed mobile ordering!You made me wait two weeks, but you fixed the mobile food ordering discount bug, so back to 5 stars! This app is great! Tickets, fastpasses, wait times, current fastpass distribution times, menus, reservations, map, show times, it has everything. I used MouseWait for years but this is now my preferred app. It’s cleaner and more user friendly. The mobile food ordering is my absolute favorite thing they have come up with in recent memory. Whether you’re an AP or just visiting you need this app. Couple things that would make it better- be able to have a favorites list. I don’t like having to scroll through every ride just to find the one or two I want to see wait times for. A favorites list would be awesome. Also- could we filter by meal when searching for food? Going through 20+ restaurant menus to find just a few that serve breakfast is annoying. Or filter by hours open. At 11 pm I want to be able to quickly find who is still serving. Only other thing is full performance times list. Street performer times are still only listed on the paper brochure at the entrances. Disneyland Band and the smaller groups, green army men, piano at coke corner etc. Overall, fantastic app!.Version: 4.14
😕 Disneyland® Negative Reviews
