- 96.5LEGITIMACY SCORE
- 97.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Square Appointments App Complaints & User Negative Comments 2024
Square Appointments app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using Square Appointments? Can you share your negative thoughts about square appointments?
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Square Appointments for Negative User Reviews
✓ Far too difficult to set upCan’t add to your personal website, wants to direct you to weebly Can’t add multiple locations Can’t delete pre-loaded services that I didn’t even load No tech support to guide you Thanks for nothing.Version: 6.2
✓ Need to switch between locations more easilyJust set this up yesterday. I’m a massage therapist and work in 2 locations. I hate that I have to sign out and then back in to change locations. Very inefficient. On the computer I just use the drop down to easily switch but not on my phone. Might be a deal breaker for me. And once people start scheduling themselves maybe it would not be as big of deal but I have a good amount of elderly clients that won’t book themselves but appreciate the text reminders. Or a lot of people just schedule again at their appointment so I want to just put it in quickly. The client part where they book gives them an option to change locations. Why shouldn’t I be able to as well? Also-why can’t I see all of my appointments regardless of the location? Maybe with a different color or something but I want those calendars to be able to merge. Otherwise it seems simple and I like it. But if I can’t toggle back and forth or quickly glance at my week with ALL appointments then it is just another unnecessary step that makes use unlikely. Please change this! I really like it otherwise!.Version: 5.3
✓ Become expensiveI wrote that before and unfortunately as this software become paid its far behind competitors. If you small business you can still easily use free version as you not gonna much need anything from paid options except… google calendar-what a simple move to push you pay $40/month. And as square appointments are just sea of the blue appointments without any option of notification on mobile or widgets for quick orientation you decide to pay. It missing also categorised treatments for customers as now it’s basically just list of services without even option to highlight your best seller on top of others. It’s still can’t work with prepaid services as lost of Beaty salons selling packages for treatments. and many others Fees are quite high as well 1.9% and 2.2% for manual payment is almost double to competitors.Version: 5.92.1
✓ Expensive, limited features and not even built for the Australian marketMy biggest complaint is that there is not Australia post shipping option to create a label. Or not even a plug-in that will allow it The other issue is that when customers fill out their address, they often do it in the wrong format. There needs to be an address plug-in which automatically completes a customers address.Version: 5.58
✓ Good app, could use some small touches to be more user friendlyWorks well for the most part . Find it frustrating you can’t drag and drop to move appointments around . Also after the last update , when clicking on a booking notification , it just opens calendar but not to the date of the notification that was booked so you now have to manually find where the person is in your schedule . When editing the schedule for time off etc it has also changed to be less user friendly with choosing from a scrolling list rather than having a visible calendar view to select dates. I think these could easily be tweeked so overall a reliable app..Version: 6.18.1
✓ Its decentThe app is alright for business but i feel like it should remind you ahead of time just as it does to your clients. You can send out automatic reminders to them for their appointments but it dont remind you to keep you on schedule if it did id rate the app 5 stars and also you cant checkout with an item you have to add a service before you charge. Another thing Quick Deposit doesnt work with every bank i have a Bank of America Business Debit Account and it won't work i called in to customer service and they said unfortunately its not compatible with all cards so if you ever want to quick deposit it would be good to ask first if you can recieve quick deposits other tgan that your going to have to wait 2 days and longer because they don't deposit your money into your bank account on the weekend..Version: 4.88.1
✓ So soHaving difficulty making the appointments app work with different locations. My customer reminders don’t give the appropriate location and some have gone to the wrong place. I have tried to contact square about this and the issue was still not corrected. My intention for getting this service was having some of the communication taken off my hands. But since I still have to verify location with a lot of folks I am disappointed. I don’t like that I cannot use APPOINTMENTS & POINT OF SALE for my other locations. Everything is listed under Om Shanti which isn’t accurate and also effects square capital. Ive tried logging out of the app and logging back in under those locations but the app tells me I’m not authorized. Frustrating that this is an issue. If I discover that it’s an addl fee to include my other location features I will be even more disappointed. Otherwise the app is fine. Checkout, discounts & ease of use is good. I wish I could add a picture I customer profile tho. For massage and spa services some people only come once a year. It would be nice to have a way to remember them..Version: 4.89
✓ Worst Customer Service EverI’m not sure if this is the only way I’ll get an email back or a call back. Yes I know it’s a pandemic and I’ve been really patient for a month but I haven’t received help in OVER a month. All I want to do is get into my account but I can because it’s connected to an old number. I can’t even get in touch with anyone. I’ve put in 4 requests that said they’ll be in contact within 24 hours. Well that was weeks ago. The only company that’s been answering me is Squarespace! I’ll definitely delete my account and every single time someone asks me about using this company or app I will demand that they try another company because obviously they do NOT care about their customers or their business. The fact I have to use a whole different system now is beyond me. The app even changed my days off permanently. I use to be off on sundays but it switched it to Monday’s now that’s what everyone sees when they book. Only person that helped me was a Twitter help center agent. But even then they told me to go somewhere else for help. I’m truly livid and never been so disappointed with customer service my entire life because it’s something I take SERIOUSLY ! Never again. And don’t waste your money..Version: 5.49
✓ High expectations not deliveredI was using the Booksy app for a while but had no end of trouble with it so decided to look for another platform to use for my business bookings. Square has the highest out of everything I looked at so I decided to use it. I added my email and made a password but then on accepting it the app throws at you that it needs updating from the App Store although there is no update so renders it completely useless. I’ve tried to delete the app, turned off then on using my phone and iPad but no luck on either. I’m still on the hunt for a new booking platform to use as it’s needed within the next few weeks. If this issue can be resolved I’ll be happy to try it out as it seems simple to use. Until that issue is sorted though the rating gets the lowest option sadly.Version: 5.61
✓ I hate to give it less then 5!I have used square for booking my hair appointments for several years now. I have loved it every minute. Easy simple to use. However this last update I am not cool with! Square use to be free for individuals. Now they have divided it into 3 groups; free, not free, and not free extra! Now I get it I totally understand square has to make money. What I’m bummed out about is the two feature I use and rely on the most have been taken away and they now want to charge me 30$ a month for it! Two features are not worth 30$ a month! You are already taking a surcharge from every client that walks through the door of my small business. Because let’s be honest most of use who use square are small business owners. I think to do this to your solo individuals is wrong! If you want to charger for features they should be individual and customizable for your individuals..Version: 5.94
✓ All services don’t post on the online sight making it hard to charge customers correctlyThe app was great in the beginning it was easy to input my information as a new business owner but when it came time to link my Facebook with Instagram that’s when the trouble started. I wanted to add the “book” button on my Instagram and when I tried to link the square support to the button it gave a message saying that a new Facebook manager had to be created in order for the “book” button to work. I did that, linked my accounts, put the square appointment URL in my bio on Instagram and still nothing happened. Also, going back to all services not being listed on square appointments website, I’m not understanding. On my app it lets me put services into categories and make it really easy to navigate, but when it comes to the customers reviewing my services online, they’re not able to see everything I offer and modify their services to attach to the original style. This makes it difficult for me to run a successful business. Can you please offer some help and please fix the issue!.Version: 5.46
✓ Another Data CollectorFree, yeah! But wants your email, to create an account. Its a job to collect data and that chap does just that. AVOID, or get your mailbox destroyed and your personal data all over the ether..Version: 6.20
✓ The card on file/ no show protection is a joke.This no show cancellation policy Square has is absolutely useless due to the customers are given the option by square, to take off the card that was put on file at any given time after they have made the appointment. This in no way protects us from no show clients. Placing the card on file, when the seller/ business owner request for it, shouldn’t be optional. There are two boxes that you can OPTIONALLY check off when trying to book. The client can still book the appointment without saving their card on file within this feature. Does that make sense? I pay hundreds to thousands paying your fee so that I could have this one feature. I’m researching more options now, because why should I keep paying your fees when you offer me no protection. This needs to be changed! Once you put your card on file, you should not be allowed to take it off unless you cancel that appointment under the cancellation policy provided by that business, they agreed to..Version: 5.64.1
✓ Important features now only in paid versionsI have been using Square for my solo practitioner business for a couple years now. They just made many of the important features only available under the paid subscriptions. Simple things like calendar syncing. Ridiculous. They already take 2.65% of most transactions. Time to find a new software..Version: 5.82
✓ .7% on interact paymentsI have to say it's a convenient platform but they raised interact fees to .7% when every other payment processing company charges a flat fee of 5-10 cents! With high volume of sales, this small percentage, is a high monthly fee.Version: 6.20
✓ Would be 5 stars except you got greedy$35 a month for self employed people is too much to ask for features that you have provided for free up until now. There are many more free apps that still offer confirmations..Version: 5.82
✓ Good but still need improvementI use square appointement for 2 months now Soo far pretty easy to use ! but the text messaging system has a bug and after 7 days it’s still not fixed and we don’t know when it will be fixed. There’s not alot of different colors for the staff and most of the different shade look’s the same. I would also make it faster for computer use. And being able to report an appointement with all the note information and services.Version: 6.5
✓ Not bad but does need work.One feature I really wish it has was the ability to book group session/classes. In so many businesses this is a vital feature in a schudule management application. To be honest I’m quite shocked it’s not in this. Other than the few issue here and there it’s sort of ok. I’m still deciding if the lack of these features is a deal breaker. Edit: one issue is fixed but I now have a new problem. My business operating hours are not updating in the calendar. I originally had it set to start at 9:00am but changed it to 7:00am but in my calendar it’s still shaded out until 9:00am and on my client booking portal it shows up available hours at 7:00am but if you click on a service to make a booking I can only book after 9:00am. Please send me a link so I can report these bugs and send screenshots..Version: 5.50.1
✓ ZEROI hate square and everything about them. I signed up three years ago and things seemed ok. You could actually speak to someone. Now they make it nearly impossible. example: Press nine for next menu, press nine for next menu, press nine for next menu, press two for next menu. Like why two?!? They are mean, condescending, unfocused, unhelpful, not knowledgeable, and they will gaslight you. They just raised their fees by like infinity for debit cards where it was 10cents is now 75 cents plus two percent. EACH TRANSACTION. The banks are actually cheaper and they actually know what they are doing. Square was good. Now they are the absolutely worst. I hate them so so so so so so much..Version: 6.27.1
✓ AnnoyingFor whatever reason it never lets me rebook an appointment, doesn’t ever let me save.. it’s becoming a huge problem now and thinking going to have to change booking systems as I’m unable to add appointments.Version: 6.3
✓ Good but a a couple more features would be goodI used Vagaro before for about 4 years. The couple I wish square had would be the ability to jump forward or back weeks. For instance I was able to hit a button that said jump and then it would have -1 through -8 wks or +1 through +8 weeks so if I had a slow week I could hit on 6wks prior and see if that week was slow also or to see if there were clients I needed to reach out to to remind them it’s been 6 wks since their last appointment. I would also like to put my finger on an existing appointment and move it up or down or to a different day during that week without having to go into the appointment and change the date and time. My clients do say that square appointments is way more user friendly on their end though so that’s a plus!.Version: 4.92
✓ Not working well for booking multiple daysTrying to use this for booking cottage rentals and I find it’s not meant to do multiple day rentals, just appointments. Should make it user friendly for all types of businesses.Version: 6.6
✓ Selected Services Blocks More TimeI have several locations. I have to log out of one and into another. I understand this, but need to know how to combine both calendars for scheduling purposes. When a client book online, and add several services, more time than needed is blocked for an appointment. Appointments are only for viewing or discussing options, ( which is usually takes 1 hour). Clients are asked to select at least 1 service. That makes it easy if they pay right away, but for my wedding venues they want to view the facility first. I guess I could add “Appointment View Only,” as a service but I have to put a price, and this would cause them to pass me up for charging for appointments. Some services are 4 hours, and this blocks my calendar. I have to go back and adjust the time. I only need 1 hour intervals with no charge. Did I miss this in the set up? I thoroughly enjoy using Square, and love this app. Thanks for helping me, and saving me time in appointment reminders..Version: 5.33.1
✓ It’s OKI was so excited after I began building my website through Square for my business, but it looks like I’m going to have to use an entirely different app for what I need! Square appointments is NOT made for a group class system. I can’t figure out how to double book any of my students and it’s really frustrating for them, and myself, to not have a simple solution for this. I may be switching over to PocketSuite or even Zenplanner because I can’t seem to understand why this is so difficult, along with the fact that Square has about three different apps you have to download in order to get all the basic features of what most other apps have in one for small businesses. Ridiculous. You’re losing me, Square. If I didn’t need the group class/double booking feature, you might have kept me around, but this is madness! Maybe I’m just overlooking something, but every other app is making this a seamless process whereas yours seems more convoluted the deeper in dive in- oh, and there are features you can’t get when in your mobile apps versus your desktop. We are in ancient times..Version: 5.26.2
✓ Down for over 24 hours and still not backCan't speak to anyone and app has been off line for over 24 hours we can't take bookings or manage our calendars.Version: 6.25.2
✓ Need more featuresSquare Appointments would be amazing if they gave us an option to accept prepayment in full and deposits for appointments. The issue I’ve been having lately is when a client doesn’t show or cancels their appointment the card they put on file declines and I don’t receive my No Show Cancellation Protection Fee. If they paid a deposit it would guarantee that my time is not wasted if they don’t show. Also a texting featured into square would be great to communicate with customers. Also I’m a small business owner with a team of employees. I would like to hide my customers phone number and email address from my employees because if they happened to quit or get fired I don’t want them stealing my customers information. I just need them to see the customers name, service, and time of appointment. I work to hard on my business for my employees to steal my customers when they leave..Version: 5.1
✓ AwfulI’ve never used such a horrible app. I can barely use it for work it doesn’t load anything. The app crashes. It’s never an updated schedule. Looking at a picture I’ve taken of my schedule from my iPhone saves me more time than trying to open Square..Version: 6.22
✓ It was perfect, until todaySquareup paywalled the google sync feature. Now to have my appointments appear in my normal calendar it’s £29 per month. App is fantastic, works brilliantly and once used to is easy to use but as a sole trader who is recovering from two years of lockdown £29 per month for one of the most useful features is too much when I don’t need the vast majority of other ‘plus’ features.Version: 5.81
✓ Need to more featuresThere are lots of missing features with the app. Et works okay but here are some missing features that could help: - deposits/partial prepayment to prevent no show no call - weekly and monthly sale preview (so far you have to manually count the amount of services and their prices to get a estimate - push notifications for all staff and notifications tap for appointments in the app version - no pictures for clients to choose services before booking Some other apps have the options to these features so I’m no very impressed coming from a big company such as Square. Hopefully they update soon.Version: 6.5
✓ No way to take deposits and no way to add policy info to website !I’m super frustrated at the moment. I cannot change the settings to allow me to collect the $25 non refundable deposit that is part of my business policy. (I am a lash tech) there is the option to put a card on file or have them pay upfront- but anyone can put a card they don’t use or a cashapp card on file with no money on it and when I go to charge it- it declines. This is weird to me that there’s those options but not one to collect the deposit beforehand because asking for a deposit on cashapp or PayPal just sounds unprofessional and not put together 🤦🏼♀️😒 please add this feature because that’s literally all you are missing to make this app perfect! Oh and also I would like to be able to put my policies in FULL on my website. There is a character limit for the bio so it won’t let me and I am frustrated to the MAX!.Version: 5.79
✓ Stops taking appointmentsIt sometimes just stops working and won’t let me create appointments? Can anyone help with this? Turning off and on does. Not help. Can’t make any new appointments? Also, if you work on zoom, set location to Customers otherwise your personal home address will be sent out to clients..Version: 6.2
✓ Too Many Fees, Not Worth itI love the concept of this app, but geez! They charge endless fees. I literally had to refund a client $800 because square would only let me instantly transfer $771… almost $30 from my profit. Once I issued the refund within the same hour of getting paid, Square charged me $28 to issue the refund! This app is definitely robbing you with all of these fees, I promise you it’s not worth it. Not to mention, my client hadn’t gotten their refund until 7 days from when I issued the refund... I know the app says it’ll take “2-7” business days, but it’s definitely 7. My client waited a little over a week to get their money back. Like I said it’s just not worth it, and I couldn’t imagine paying for the app and being charged all those fees on top of everything else… I’d rather use quickbooks! At least it’s free to make instant transfers and the only fees I’m charged are monthly business fees..Version: 6.21
✓ Group booking feature neededNeeds a group booking feature. I am in the fitness industry and until this app introduces this feature, my clients cannot book in for group sessions..Version: 6.25.2
✓ GREEDY!It’s sickens me to know that I’m paying hundreds of dollars a week in service fees and this company can’t even keep it service up and running, a huge inconvenience to the development of my business. I’m sick and tired of the money grab this company is doing… all they wanna do is take take take! It’s time to visit a competitor to bring down the service charges on debit, credit cards and other ridiculous fees. ENOUGH IS ENOUGH!!!.Version: 6.25.2
✓ Choose a different booking softwareAlways seems to be crashing. There is a problem every 3-6 months and it is super painful trying to get someone to help you. Just get past from one rep to the next. Get ready for the Headaches!.Version: 6.21
✓ It’s a great app but…I wish I could set a specific date to open my availability for the upcoming month. Please get this changed because I don’t want to have to find another booking app.Version: 5.94
✓ It was good when everything was free for usersIt was good when everything was free for individual users now there’s a subscription if you want to use the app with some of its “premium features” available. One of the biggest complaints I have is if the system is going to charge for “premium features” like for example cancelation fee, if a client were not to show up you would think you would be able to charge the card as a cancelation fee if the user had one. If there is a cancelation fee taking place then sometimes the cancelation fee would go through and sometimes it wouldn’t, which is a big problem for self employed people that get payed by appointment typically. that’s a big no no, and for square to be charging a membership fee and the system not fully working for what we are paying for I think that’s a rip off. save the troubles and find something better than this system. I’ve contacted them numerous times about this issue and they can’t find a way to relief this situation. TRUST ME look for something else! They should have some sort of Pre-Authorization we’re they check the cards to make sure when a client is going to do a no show you can still charge them worry free!.Version: 6.6
✓ Feel conned after price changesAdopted this from square as it complemented the square payments. This was offered free of charge with no mention that this would be a short term deal. Now all of a sudden they want to charge and boy do they want to charge. There plan goes from a basic free to $40 being the next level!! All I need is integration with my Google Calendar, but they want $40pm for this! I probably only get 5 to 10 appointments per month using this system so $40 is just ridiculous. Looked at SimplyBook and their next level plan is only $10pm a much more acceptable figure. Can’t believe that as an existing Sqaure user and as an early adopter that they didn’t offer the ability to stay Free of charge or at least at a discounted rate. Poor form Square very poor form :(.Version: 5.84
✓ Edit appointment before acceptingSuch a great app but why is it not possible to edit an appointment before accepting it??? Always have to use the web version for that….Version: 6.9.1
✓ DisappointedI have been using Square before square appointments for at least 7 or more years. But as a business owner I don’t feel Square really protect business owners. Especially hairstylist and such it’s a shame you can have policy’s in place and disclaimers on your page and combine with square policy’s. But the min someone dispute you it’s really like you on your own. Cause Square isn’t or doesn’t really have a say so when you are using their platform to run your business. I don’t feel protective by this company anymore. I even have got scammed out of money using CashApp and couldn’t be reimbursed which is crazy to me. When I have documentation of the situation. As a business owner to another do better with not just protecting clients, customers but especially the business owners that are using your platform to make you money..Version: 6.3
✓ Great app, easy to navigate through. ThanksGreat.Version: 6.16.1
✓ Love! Love Square!!! If you have a small business, do it!!!Great for a small business!! Very business friendly features! I would love to see more features that would help one man bands though. Some of my services aren’t offered on certain days. Would love to be able to limit services by times and days of the week! Also would love to be able to customize the text of the confirmation requests, a lot of my clients don’t check their email so they don’t see the customized detailed email I’ve made through the communications setting. Also a feature to change the service type not just the time after they have booked online. Alot of my clients want to upgrade or downgrade their service, it confuses them when I have to cancel it and send them a whole new appointment. Hopefully these features can be taken into consideration and applied somehow. Definitely going to keep recommending!.Version: 5.34
✓ Square assistantUnable to message customers in square assistant. It says they have unsubscribed which they have not..Version: 6.7
✓ UghhhhhhhhI REALLY want to like this app. Up until a couple days ago I was using Gloss Genius, but I would like a few more options for the price. I thought Square was my answer. Everything was all good until I added “modifiers.” At first, I LOVED them! Until they weren’t there to love anymore! About 24 hours after I added them, they were either not visible to the customer, not visible to me, or (my favorite part 😩) gone completely! If I view Square Appointments from my laptop, I can see all the modifiers, but still can’t use them. They seem to only disappear from my cell phone app. Customer service isn’t as available as I would like it to be. Call me old fashioned but if I click contact support and a text box comes up, I like to speak/text with a human, not an automated system that can’t answer my questions but is pretty efficient in giving me the runaround.🤷♀️ If I could get this problem fixed (which by the way didn’t start happening until after they did an update today 🤔) I wouldn’t be reconsidering going back to Gloss Genius. Only other super small downside, it doesn’t allow you to upload your own contracts. But you can upload a file to your clients existing profile which I think is pretty awesome..Version: 5.41
✓ App doesn’t open on iPhoneI love this app but however is not opening at all since 2 days on my iPhone. I tried everything they said and it still not working :(.Version: 5.39
✓ Used to be goodI don’t know what’s happening but for the past couple months, they have been slacking on customer service, every time I call with a new issue they can’t figure it out, as if I’m the only one who’s been having these issues. Still behind on many features for years now. False waitlist notifications being sent & many other issues..Version: 6.28.3
✓ SQUARE IS TRYING TO STEAL YOUR CUSTOMERSI am a Professional Barber with a Private Barber Shop and I and furious that Square is promoting “SQUARE GO” to my customers. Square is just supposed to be a calendar booking app for me and my customers. I pay monthly 30 dollars so I can use their booking service… not so they can go around telling my customers to download their “SQUARE GO” app and then suggest to My Customers that they can go to another Barber Shop to get their hair cut. I would never in a million years invite someone to my Barber Shop so they can tell my customers where else to go get their haircut… so why would I keep SQUARE as a service to do that against my will. These online booking services are bullies. They will steal your clients data… they will then tell your customers to go shop somewhere else. I am dropping this service. They did the same thing that “ BOOKSY “ did. They pretend to be just a booking app for a professional and then turn around and promote other businesses to your customers. Do not trust SQUARE with any information about your customers or your business. -Truman’s Barber Shop Style Las Vegas.Version: 6.17
✓ Lost of timeThe app don’t connect with facebook and instagram, hard to configure, big lost of time.Version: 6.25.2
✓ Utterly uselessNot very good. Downloaded and registered an account, had to immediately delete the app because it wouldn’t let me use it, kept saying that i needed to open the App Store to update, quite disappointed.Version: 5.61
✓ Hard to set upToo complicated removed and went back to old app.Version: 5.97
✓ Needs WorkI want to switch to square Appointments but this app needs work.....why can’t I view in month mode? Only day, week and list available. Why do I have to go to the actual website in order to fix or change different things? And it gives a very long url for me to give to clients so they can access my scheduling site!! Why can’t I change the link to what I want? Please update these things: 1. Ability to make link what I want 2. How I am able to view(month, day, list, ect) 3. Add more functions to the app 4. Make it easy to change my schedule day by day if I want. 5. Make it more client friendly, allow me to post pics to client accounts 6. In calendar mode i should be able to tap the time and day and relate an appointment 7. There needs to be a notification tab in the app 8. Color coding for different services 9. The sellers community IS NOT HELPFUL please make more buyer and seller friendly 10. Collect Deposits for services.Version: 5.75
✓ Over complicated and not user friendlyThe days work doesn’t just show up full screen you have to scroll through, so if you have a whole night of work a first glance looks like the day is free as you can only see the morning and it’s blank. It’s not possible to block time out so you can’t double book your self. It shows all your items on the card machine as available to buy online instead of selecting sone or starting a different set for customers view. It’s really complicated to set up online booking from a mobile app. It’s not easy to read/view or easy to use, which is a shame as the card payment app is clear and straightforward, I hoped the appointment one would be too..Version: 6.21
✓ Not very flexibleIt doesn’t give you the option to input the dates and times your available. I wanted to change from acuity scheduling as I use square technology for payments but me not being able to put in my availability monthly is long. I would prefer if we could input dates and times on our calendar like acuity. Not everyone works Monday-Sunday and I certainly done have the time to be changing my open and close times every week.Version: 5.63
✓ WORST EXPERIENCEMy business has been growing quiet a bit and I have been kick to open my own small shop . I been in the process of getting it together and working when I go to pay for an item I need for my shop I find out my card declines ( there are funds on my card ) I got to look for help and guess what . You get sent to all these options that are OF NO HELP !!! YOU CANT CALL, There is no strait email . Finally I found a chat and it’s run by an automated answering computer that again was NO HELP !!. It did “ understand “ my questions . Once I got into my account from a computer it said they have frozen my account because of two big ticket items . I’m a seamstress who specialized in custom wedding gowns ALL MY ITEMS ARE BIG TICKETS!! I also do alterations so I have a lot of big items their . Now I have to show “ proof of what I do exactly “ as to why I have big tickets . This is crazy . I’m now put on hold for the most part of getting my shop together . And can’t wait for this to be done. I’m so disappointed, and furious!!.Version: 5.69
✓ Great app but I need moreThis is great that square has a free booking app for single stylist!! My problem is that I used Vagaro for 3 years prior and got used to the convenience of certain things that I wish square had like... -Jumping forward or backward by weeks. That allowed me to quickly book the next appointment for my client, and look back in a quick manner to see who has not been back. -customizing colors for the app and for different appointments. This made glancing at the app so much easier to see what was happening that day. -moving appointments by sliding from place to place as a option rather than having to go in and edit the appointments. -very IMPORTANT for me personally, is on vagaro when a appointment reminder is sent, the client CONFIRMS it by pressing a button and the color changes in my app so I know they received there reminder and they have confirmed. That way I am able to check if somebody has not confirmed they might not have seen their text and I can shoot them a text myself. -also on square I had appointment request that I did not see until later because I did not receive a notification. I’m guessing there isn’t one and you have to look for the request. I’ve been using square processing for a long time and was super excited when appointments came out! I gave the app a three month try before going back to my other system. I really hope it gets better so I can give it another try!!.Version: 5.22.3
✓ Very handy all in one appIt’s great that this app includes payment options with the appointment calendar. I have been using this app now for about a year and have had very little trouble. Over this time they have changed the way that you pick dates for appointments which was annoying at first but I have adjusted to the new system. Still could be a bit quicker and more efficient. But overall works well and is reliable..Version: 5.89
✓ Could be perfect but....You cannot check out multiple service providers on one ticket!!! This app is in need of a serious upgrade!!! I was using it as an individual stylist and it’s great for that, but if you have more than 1 employee, be prepared to ring up your customers ALOT! So ridiculous. I now have an apprentice who works with me. I was looking forward to a smooth transition by bringing her along but I literally had no choice but to change my entire booking system because square is incapable of having 2 stylist tickets at once! You see, if she helps me with a client, I have to ring up my client twice because there is no option to check out both services or add 2 tips under one transaction! Very very annoying. I really hope they correct this! I’ve read so many forums and salon owners have no choice but to go to other programs! Cmon square!.Version: 5.28
✓ More basic expected functionality missing why?It’s a great wee app online booking page is good. I hope I’m correct in assuming ( as I’ve just started using this) booking recurring appointments are 100% automated and the biggie is the client has to approve their appointment in e.g in 12 months time say 4 days prior to the date I’ve set ? Hope that’s the case cause that’s priceless But here’s the let down, when adding the clients address it’s not predictable e.g. you have to type in the full address, even the state etc now that’s just a given on any other app I’ve tried that you type eg 2 Jones Street and the full address comes up this app is way behind It’s a shame I’d love an explanation? Not all small businesses have a fixed address! Tradies would love this but it lacks functionality.Version: 5.63
✓ Incredibly slow to load the calendarThe app takes approx 90 seconds to load the calendar, also the same for all of my colleagues. Frustrating and embarrassing when the customer is in front of you. This problem has always existed in the 3 years I’ve worked here but it is slowly getting worse as the company expands.Version: 6.19
✓ Almost thereSquare appointments has the potential to completely save SO much time for me and my business but there are a few obvious features I am shocked it does not have. 1. A notifications center on the backend. I would like to have a place where I can see new activity (New requested appointments waiting my approval, New messages, etc.) 2. Making the "appointment notes" section in the form clients fill out to have the ability to change from "optional" to "required". We are limited in the types of appointments we can hold and we have to have our clients tell us what their rental entails. 3. Being able to add tax onto services and not just items. 4. Allowing clients to add on items to their selected service so that they can be charged all at once when they book. (We are a photography studio and have hourly rentals as our "services", we need to be able to have clients add on additional equipment rental "items" such as paper rolls upon booking and have it pre paid because sending a separate invoice for a paper roll after they have already paid is frustrating. 5. If there was a "recently declined" page or something. If we decline an appointment by accident, It doesn't archive that appointment/customers info so that we can bring it back up and fix it. The design and so many of the features are so amazing and would be close to perfect if these super simple changes were made!.Version: 5.6.1
✓ Amazing bookingNew update messed up square reader. continually says it needs update and no option to do so. even support does not know. ridiculous and stuck unable to take payments. where is the QA?.Version: 6.8
🙂 Square Appointments Positive Reviews
Square Appointments works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Square Appointments.
⛔ Square Appointments Problems
