- 93.9LEGITIMACY SCORE
- 94.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Eero wifi system App Complaints & User Negative Comments 2024
Eero wifi system app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using Eero wifi system? Can you share your negative thoughts about eero wifi system?
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Eero wifi system for Negative User Reviews
✓ Great device, terrible appApp network settings don’t stick or save. Rubbish app.Version: 6.35.0
✓ Some problemsThere is currently no way to transfer ownership as the ‘Transfer network’ option no longer exists on there Settings page..Version: 6.25.2
✓ Another update and more features now removedIt seems whenever the app is updated features which used to be free are now behind a pay wall I’ve tried out the additional ‘paid for’ features such as threat scans etc but they aren’t that functional and don’t give you much information as to the actual threat, just numbers and ‘scans’. The ad blocking is also temperamental restricting normal sites so requires some fiddly set up. They also offer a password tool and VPN, but I have other providers for those so I’m not interested I’m fine, not paying for the additional benefits offered , but to have functionality such as basic traffic history also being moved behind a pay wall, despite many purchasing the product based on the functionality it offered at the time, to have this functionality removed post-purchase without warning is unacceptable..Version: 6.36.0
✓ The people have spokenI looked at the 2.9 reviews and thought to myself, surely not I will give it a shot. This must be a good device and setup. 2 hours later I told myself I should have just trusted the reviews. No need for me to write you 15 paragraphs. Either you trust the reviews or you can try it yourself. The setup is horrible, the intructions are horrible, the troubleshooting is horrible and there are no information or documents to tell you what does what. Does my wife have to install the app to get on the WiFi now? Do my other devices all have to be added to this network from the app to access my modem? Or does it scan it through my modem? A 100 other unanswered questions. But you bet they will do a great job getting your email and phone number then spam you with junk. That is the one thing they do really well!!.Version: 6.15.0
✓ Notifications are brokenThe eero app will show a (1) badge over it’s icon, but when you open the app there’s nothing highlighted and no explanation of why the badge showed 1 notification … and after opening the app and doing nothing, that badge disappears for some reason. I really hope your router firmware has less sketchy logic than your iOS app..Version: 6.23.0
✓ OK appSo I almost spent an unnecessary $200 for another beacon due to the inaccuracy of the app in which it lead me to be annoyed and convinced this product is hyped. I finally decided to play around with the beacon placement because i was still getting subpar speeds and finally realized that the app isn’t updated/refreshed which is stupid even when you force close the app. It keeps saying my PC was connected to the furthest eero rather then the one plugged into the same wall but when I ran a speed test, it was obvious it is connected to the one on the same wall (blatantly obvious when one beacon gives 15 down and the other gives 46 down 🤦🏻♀️). I can confirm with turning wifi off my phone but eero still saying phone is connected smh. I have a 1200 sq foot home, so glad I decided to trial and error before wasting more money..Version: 2.16.0
✓ Great network, setup needs workI’d love to give this a perfect rating. Our network is massively better than what it was. We even have coverage at the back of the yard now. But there is a glaring oversight in the set up app that is the kind of thing that really bugs me when developers don’t think of possible scenarios. As you go through set up, there are two instances where the app requires an internet connection. The new network isn’t set up at this point in the process yet, so that means the app developers have assumed everyone has cell coverage in their homes: I don’t. So the app just keeps spinning with ‘this should only take a couple minutes’ as it tries to register your account. Why do developers not put in contingencies for this sort of thing? Why does the app not recognize there is no internet connection and prompt you with a ‘We detected no network, so we’ll register your new account after your set up is complete” message? I had to unplug the Ethernet cable in the middle of setup, and set up my old router, just to register my new eero system, then unplug it and replug in the eero, which coincidentally confused the heck out of the app, so i had to restart the whole process. This happened twice before i got it set up. I realize it’s probably a small amount of users who dont have cell coverage at home, but this sort of oversight for a product of this caliber (and it is great once it’s working) is frustrating..Version: 3.9.1
✓ GREAT Routers but …The ONE and ONLY reason I chose this router was because of its HomeKit support! And, it will be the last one because they no longer support HomeKit with their newer models (mine is eero 6 pro and will be the last ever purchased by eero)! I also chose to register with a different mobile number and email address than the one with my Amazon Primer account! I don’t trust Amazon / eero firmware - if you know what I mean! Last but not least - eero’s founder/s always remind me of some spoiled kids who think they own the universe! When you buy their routers, you don’t actually own your router! NOPE! It will be always theirs unless you register it with them! As soon as you try to unregister or even log-off, then that’s it! It will become useless! No connection what-so-ever! It is also not a likeable product that hackers would want to waste their time and hack it with some special firmware!.Version: 6.38.0
✓ 2.4ghz network option??It’s disappointing that these routers are so good signal and speed wise but so limited software wise. I’d love to see an option for creating a temporary 2.4ghz network so that at least my devices have a chance to get on if they can’t differentiate between the combined 2.4/5ghz network. Also, it’s ridiculous to see that the new software supports &)@;ing emoji in network names but doesn’t allow for basic SNMP monitoring or the aforementioned 2.4ghz problems. I guess Eero developers have determined that Emoji are more important than modern devices being able to connect to the network..Version: 2.28.0
✓ Worst device I’ve ever usedRecently purchased two eero 6 devices and a new wired router. I assumed since the router doesn’t have Wi-Fi I would need something like eero to not only have Wi-Fi, but to extend it throughout my apartment. Eero does what I needed it to do. It has given me A much larger Wi-Fi signal with a faster speed. Unfortunately eero goes off of the WAN IP address. So it has completely taken over the functionality of the router. I tried wiring a connection to my computer, only to be told it can’t identify the network and there is no connection. I tried wiring to my Xbox and it says it can’t connect to the DNS server. Ok? So I tried connecting my Xbox through the Wi-Fi and it says it can’t connect to a static ip. My phone connects just fine to eero Wi-Fi and so does my pc, but my Xbox won’t. This product has a flawed design. I want to try and assign a static ip to eero (which they allow you to do) but I have a feeling it’s going to be an absolute head ache! As they set it up to where you can’t make changes to the eero while you’re offline, and my phone isn’t working without Wi-Fi. If I could give this product less than 1 star I would. Convoluted problem that has taken me over two days of my life to identify! GARBAGE PRODUCT.Version: 6.20.0
✓ Eero is a subscription serviceUpdate Nov '23: New 7.0 software doesn't address any of the issues, simply adds support for the new range of expensive hardware. Now I know eero devices only function with an additional £100 subscription, I won't be purchasing again. Update Oct '23: Unfortunately, eero has once again restricted more app features with their latest update, further diminishing its usefulness without a premium subscription. Historical network activity is now limited to just the past week unless you pay extra (£100/yr). This continues an alarming trend of eero removing previously free functions and holding them hostage behind a subscription paywall. Considering the high cost of their hardware itself, it's very disappointing they are nickel-and-diming customers just to get full functionality from the app. With each update, they take away a little more unless you fork over more money. Most of the premium features aren't even useful for the average user anyway. I've been a loyal eero user for years but these constant money grabs have ruined the experience. The latest app update has also introduced more problems and instability than before. I used to enthusiastically recommend eero mesh routers, but can no longer do so in good faith with the way they are restricting the app's capabilities to squeeze more subscription fees out of their existing user base. I am now actively looking at alternative mesh systems from companies that don't employ these forced subscription gimmicks. Eero's deteriorating app and new subscription-based business model is costing them previously happy customers..Version: 6.36.0
✓ Buggy AppThe network and devices are great, but this app is rough. No way to search for devices by assigned names. No way to delete devices that you no longer own, so I’ve got many old iPhones still assigned to my profile. The daily activity section and live data are locked behind the eero secure paywall, which is ridiculous. And to top it off, the Show Live Data section is terribly unreliable. It often shows no activity at all, no matter how many times you restart the app. And when it is working, it’s slow, and sometimes just stops working. You can’t tap the device and view it’s profile from that live data list either, meaning if you find the problem device and want to go pause it, you have to close the live data list, risking the chance of it not working when you go back to check. This should not be behind a paywall. It’s kind of insane that such a basic router feature is locked away like that. And since I have to pay for such a basic feature, I expect it to work. Haven’t I paid enough for these devices already? Edit for March 2022. Show Live Data is still as unreliable as it’s always been..Version: 6.15.0
✓ Can't remove old devicesWe have a revolving door of people coming in and out of our home. We host students. I have several devices connected to our internet and now a huge list of devices that I can't remove from my app. When I Google how to remove them, it seems easy, except my app doesn't give me the options that Google says are available. I'm up to date on the software and when k called my internet provider tech support, they were clueless. I previously used Circle to control the internet in my home. It's similar to eero but allowed me to delete previously connected devices from my app and internet network..Version: 6.25.2
✓ Blocked AccessThe Wifi coverage is overall better than what it was with my Airport Extreme, so that’s a plus. The setup was also fairly painless. I had some trouble getting it to talk with my Surfboard modem, but my experience has taught me that these modems don’t always like it when you change their LAN device connection. What I don’t like the most about the Eero; 1) I can only access the router settings from my phone/tablet. That’s annoying, actually. Why not have a desktop app or web app? 2) The setup was fairly painless, but it’s because it was automated. I’ve learned that when things are automated, there are fewer options. The advanced tab doesn’t have any options, it’s just basic info like MAC addresses, SN, and other general info, not an advanced tab for configuration. 3) Previously, I used both password and MAC address filtering to connect to my WiFi. The Eero doesn’t have both options. For all the security being offered (mostly for pay), I’d think MAC address filtering would also be offered. 4) I also didn’t know that my own router functionality is under the management of the cloud. If Eero’s network goes down, will my router still work? Will I be able to make config changes? We know what happens to Tesla cars when the Tesla network goes down. They stop working. Is the same true for Eero?.Version: 6.25.1
✓ Eerro plus settings missingApp’s really is flaky. Now cannot set any apps to be blocked on a profile. Just says learn or dismiss. Trying to see what subscription also missing..Version: 6.25.2
✓ No PPPoE supportGood looking router but it doesn’t support PPPoE which means it doesn’t work with my ISP. Darn!.Version: 6.14.1
✓ Parental controls doesn’t work most of the timeParental controls doesn’t work most of the time It’s terrible to setup parental control.Version: 6.33.0
✓ Pay for pro features which don't workAd-blocker at the network is a hit or miss feature. Works intermittently. Not sure why pay for pro features which don't work..Version: 6.31.0
✓ It worksIt would be nice to know what the malware software actually blocks which is on alot of peoples mind . Another router seperate from eero actually tells you the details.Version: 6.14.1
✓ Getting worseCharging for features that should be free, constant nagging to log in again, poor diagnostics. Honestly not sure I’d recommend Eero any more..Version: 6.11.0
✓ Remarkably poor appAs others have written, the hardware, (when you can get it to work) is great. But the app is a disaster. Nearly everything in it failed to work as soon as problems were encountered and simple, last-resort items like deleting nodes or remove the network don’t work. I wanted to see how smart the system was at reconfiguring itself, so first I tried changing which node had the connection to the gateway. Didn’t work and had to start everything again and wait, just do get it back to working at all. Then I wanted to move nodes around as the first place I put a node said it couldn’t receive a signal at all. This is despite my house being half the size eero Pro claims to support, and also despite putting the node on a hard surface off the ground with no electronics nearby. Then I wanted to remove a node so I could put it somewhere else. Wouldn’t do that either. Finally I tried (while right by the connected gateway) to delete the entire network. Nope. And it doesn’t give any useful feedback either. Not any kind of acknowledgment there’s a problem and what to do about this. Then I saw there was a new version of software I could download into the devices. “Fair enough, it’s a very new product”, I thought. So although it warned that would take 15 mins, and there would be further howls of anguish from the family, I thought I’d try that. But no, that didn’t work either. Again, no explanation as to why. So far this is garbage..Version: 6.0.0
✓ Add Australian dial code plsI can’t sign back into my account.Version: 6.25.2
✓ Total rip-offThey charge you 400 bucks for the hardware and then want to charge you 99 bucks a year just to check the status and connection of the eero's on this app. Totally Dishonest, if i knew about this i would have bought a different product altogether. Shame as the product is good....Version: 2.7.0
✓ New 3.0 app is terribleBring back original app. Main page showed everything online as will as current traffic..Version: 3.0.1
✓ App doesn't load on iPadThis review is for the app only, not the WiFi system, which is excellent. Sometime relatively recently the app stopped working on my iPad (2018 11" Pro). It just hangs on startup. Given that the app is required in order to manage the WiFi system, this is really very concerning and forces me to give it the lowest possible rating. I'll happily revise the rating when (if?) the app is fixed..Version: 6.14.1
✓ Bad ui specially sign inWhy would you use in-app browser to signin when it doesnt have saved passwords? This is common sense!.Version: 6.31.0
✓ The WORST productWill not connect over wifi / wired / 10 ft away / 1 ft away / with a serial number. Click contact support? That button doesn’t actually function. It literally doesn’t do anything. This is a scam product and I don’t know how they have contracts with major providers.Version: 6.22.0
✓ Good Product, Terrible AppI am a longtime NETGEAR Nighthawk user. With the advent of mesh technology, I wanted to extend coverage & improve reliability. Considered both Orbi & EERO. Chose EERO on the advice of Apple. Purchased EERO Pro 3-pack a week ago & installed this week. There are zero installation instructions outside of the app, which is “one size fits all”. The app is designed as a “decision tree” with no explanation re what the terms mean. Nor is it particularly intuitive & I’m a graduate engineer, who is comfortable with technology. To date I’ve had 4 phone calls with Eero Tech Support. The system is now set up & is functioning reliably. However, the app still won’t let me register using my mobile number & Tech Support says EERO’s troubleshooting guide doesn’t cover this situation. The app is barely in beta test format & should never have been released. I made a mistake in buying EERO. Cannot recommend the product, until the app is fixed..Version: 3.1.1
✓ Unexplained App BadgesThe presents badges on the iOS Home Screen with no explanation. After opening the app, they disappear. The developer acknowledges the behavior but will not fix it despite several requests over more than a year. This used to be a unique product but others are now out there and support is better..Version: 6.17.1
✓ Eero needs to allow selection of podI like the concept of Eero. And use it in my home. The main issue is not being able to seamlessly switch from pod to pod as you move around ur home. Sometimes there is a drastic decline in signal strength when moving from one location to another. And “restarting” the pod the device is attached to in order to clear all the devices in order to bump my device to the closer pod isn’t always doable.Version: 6.37.1
✓ What’s the pointYou have an app but when you download it… it just hang on opening screen and well that’s about it. So worthless… fix asap please.Version: 6.14.1
✓ New skin, same lacking appI love the core product (Eero networking and Secure+) but it’s unfortunately frontended by an overly simplified app. It’s all fine to lead with a clean, simple design, but I would like to be able to dive into detail when needed. As an example, Secure+ provides a nice, clean dashboard telling you how many scans and threat blocks it’s done, but there’s no way to determine which sites you or a user on your network have been visiting that have been causing those threats. Great 5hat you blocked 52 attempts to install malware, but which pieces of malware? Which site tried to install it? No way to know. Similarly, performance tuning on the network side is left to a “just trust us” model. I would just like to be able to see how everything is configured and to have an “expert” mode should I need to make a fine adjustment..Version: 3.0.0
✓ Amazon buys Eero!Amazon buys Eero. That’s just flipping great. Time to shop for another router, maybe Ubiquiti. I tell you greed is so terrible for consumers..Version: 2.23.4
✓ Glitch from the start“Easy set up”. “Ten minutes” Download the eero app for free. Enter details - “please enter a valid mobile number” “please enter a valid email address” so you cannot progress registration. Help centre no help. Contact by email - that was 4 hours ago and still nothing. Expensive kit - seems without the app it becomes useless. Very disappointed so far..Version: 3.5.1
✓ Cannot Detect to EERO with APPDevices cannot be connected to with APP. Service provider cannot help either..Version: 6.38.0
✓ Ads!? Seriously!?Ok, it’s for their own service. But still. Stop nagging me to buy your monthly subscription. I only wanted the router. Now I’m not sure I even want that..Version: 2.28.0
✓ It's definitely NOT Orbi‼️I just got new fiber optic internet and is the first time I've ever had fiber anything. I had Spectrum WiFi up till a day ago and although it wasnt fiber it was blazing fast and it was hooked up to my Orbi Mesh System which improved it dramatically!!!! While it was on just the Spectrum channels meaning the 2.4g and the 5g it registered only at around 200mbps but as soon as I hooked up Orbi that was a wrap!! It registered 460Mbps download speed and 35 upload speed all the time and all over the house and yard I even have bars 2 doors down from my house! It also runs my security wireless cameras flawlessly as well! Now, I just had VexusFiber install their fiber WiFi and I tell you what its super blazing fast! It came with the eero mesh system and I left it for a few hours to test it out and it was ok but the range wasn't satisfactory to me so I hooked Ole Orbi back up and it's freakn phenomenal! It consistently tops out at 420mbps download and get this the upload comes in at the same 420mbps! I don't know if that has to do with fiber or what but the installation guy said he thought it would throttle down but that's not the case the upload stays on par with the download which is crazy but great! The Orbi is hands down without a doubt the more superb package but eero can do the job for most!.Version: 6.10.0
✓ Update is terrible!The UI in the updated app is terrible. There was nothing wrong with the previous UI, this was a rewrite for the sake of a rewrite. On top of that, if the information that Eero is now owned by Amazon is true, I will be deleting my services and looking for new hardware. This puts Amazon at a core level on my network, something that I am not comfortable with..Version: 3.0.2
✓ Latest upgrade made it worse!The latest “all new” Eero app is a downgrade. The old app allowed you to see connected devices and see how much bandwidth each is using. The new one discarded this functionality - now you need to drill into each device to see. So if your network is slow and you don’t know why, you can’t tell any more which device is the issue unless you click on ALL of them. That’s just stupid. It wasn’t great before, since you couldn’t sort by usage or anything like that, but the new version is even worse. Also, for the love of god, please allow us to change what time of day you run the speed test. Mine runs at 5:57pm every night, right as my kids are pounding the internet playing video games. I can’t change it though... Eero - time to pick up your game on the app!.Version: 3.0.0
✓ Must pay a monthly subscription to use all featuresThey charge you $500+ for their WiFi system and then after expect you to pay for a monthly subscription to unlock all its features. This is a huge scam. I understand charging for third party integrations but for simple things like checking the devices usage and daily activity is something that I’ve had with all my WiFi modems for more than 10 years and never had to pay extra for. These are things that the device can do without an external service, the device that you paid for can do this but they block you from using that feature. I wish that I head read the reviews here before buying the system. Don’t waste your money and buy this system, it is a huge scam. Spend your hundreds of dollars elsewhere..Version: 6.12.0
✓ Night LightBeacon Night Light settings no longer visible since last update..Version: 6.11.0
✓ So far, not impressedI have had this app for about 2 hours now and I am not impressed. Setup was quick and easy. The network worked great for about 10 minutes but then it decided to stop working. I was connected to the WiFi but there was no internet. I clicked on the restart eero button on the app, nothing happened. Tried a few more times and mixed in force closing the app - nothing. I clicked on the speed test in the app, nothing. Tried a few more times and mixed in force closing the app - nothing. I clicked on the remove eero button in the app to go through initial setup again - nothing happened. I waited a bit then tried a few more times and mixed in force closing the app - nothing. I then did a hard reset with the physical button on the gateway. After that, I opened the app and it said my eero was still online, which it wasn't. This app must be a joke..Version: 3.5.1
✓ Security available - via subscriptionBasic stuff that comes as standard on other routers at this price range - blocking an IP for instance- is only available through their ‚secure+‘ service, and of course, you can‘t configure it yourself because the software prevents you. If you‘re buying this router for the wireless range, it‘s certainly okay, but there‘s plenty of other good options out there without the subscription model..Version: 6.15.0
✓ Available to download but not use?Why is this App available in Australia but you can’t use it without an American phone number? Get it off the Australian App Store. Apps like these flood the store so we can’t find services that actually work here..Version: 2.23.3
✓ SecurityI have spoken with the Eero team and they have assured me that the Eero is blocking all the phishing and malware hits my router is taking. Sometimes its quite a lot. It is rather bothersome. What is troubling to me is that there is no other information that you get with this data screen outside of, the number of hits that have been blocked. What websites? What prompted the triggers, is there a place or open network we should avoid? For paying in advanced for such a secure product to inform you, we seem to get little back. One the flip side, the Custer service against have been fantastic in talking to us at length about how the units work, process data and how the system does block these sites from out network. Still, it is a bit unnerving to see all these hits. More information guys. Please..Version: 6.21.0
✓ Installation hellLike many others using latest iOS, struggled with the install as it wouldn’t go past Bluetooth connection part. I think got lucky after resetting and switching modem off for the Bluetooth part and then turning it on. My colleague tried and failed..Version: 3.10.0
✓ Not goodThe setup process is over simplified. I needed to set up PPPoE credentials in order for my router to work. The app didn’t ‘unlock’ these configurations until I had completed the set up wizard. The wizard was reporting an issue connecting to the internet and the only available option was to try again. If I followed the apps advice I would have never got it working. Also… there is an option to select the device type so you can categorise the devices on your network. It doesn’t work. When you select a type it basically just ignores your selection and reverts back to the automatically assigned device type (which in my case is wrong). My Nintendo Switch falls under the ‘other’ category and not ‘entertainment’. Feels a bit rubbish and something that would be easy to fix. So yea. Amazing hardware. Disappointed with this app..Version: 6.25.2
✓ Poor at bestI own an original Eero system purchased directly from Nick in San Francisco. It works very well in a wooden house that is 2 stories and 3500 square feet. I have a base and 5 more units. Coverage is excellent on a 100 meg cable system. This system is five stars I recently completed the renovation of a structure that I will call a guest house and a studio. All of the ceilings floors and 80% of the walls are pine wood. The guest house in 1400 sq feet and the Studio is 750 Sq feet. In preparation for this installation I purchased a pro pack and a house installation with two beacons. The Base station in the Pro came up with no issues. Standing on its own in the 1400 sq feet it has dead spots and drops. I tried to install the two units from the pro kit and the base could not find them even placed next to each other. Same thing with the two beacons. I tried to enter the units with serial numbers and some luck but poor placement and no luck finding them after that. I started with the original unit from the cable company and have since purchased a NetGear X45. It reads the 200+ megs from the cable company but can not get past the Eero issues. The Nighthawk cable router modem gives good coverage in and around the guest house but barely twenty feet away in the Studio the coverage is spotty. I have just purchased two range extenders that are compatible with the Nighthawk X45 C7800. They will arrive next week and I will give an update then..Version: 2.25.0
✓ So much for rangeStates that my second erro is out range in the next room. At this rate I will need 8 dotted around the house and it won’t let me continue setup. Not good as a first impression!.Version: 6.32.0
✓ App is buggy when you need it and feature poorWhen the network is working, the app shows you this clearly. When the network is not working well, the app cannot be trusted. For example, it says “Internet down” on the main screen, but when you click through t says the internet is up and speed test is fast. The reboot status of eero units lags reality (eg lights on base unit goes white for connected status minutes before the app will reflect this). When the network is slow through some satellite eero units, the app provides no information to help narrow down the problem. For example, it would be simple and helpful for the app to give a network speed from each satellite unit to the main eero unit. Almost as simple would be to give a speed test that reports speed from phone to nearest eero unit, though each eero unit in the mesh to the main eero unit and then the internet. This would help to diagnose where slow speeds are occurring. Network topology would be even better for many users. All these are needed because the eero mesh is not sufficiently reliable. It is common for speeds to a satellite unit to be 260 Mbps one day and 100 the next. Calling eero support shows that they can see more info. But they don’t often have the time to solve problems completely. Given the cost of this system I would give the system overall 2.5 stars. We have 5 eero units and can’t cover 2400 sq ft with reasonable speeds..Version: 6.11.0
✓ Poor reachOld TALKTALk router reached every part of house, this one has blank spots and so looks like I’ll have to order an extender.Version: 6.32.0
✓ Not logging inApp is glitched.Version: 6.31.0
✓ Must pay to access basic featuresConsidering the price of these devices, you would expect basic functionality would be available to the user, but the greed of this company has locked some features like ddns behind the top tier paywall. I wouldn’t recommend eero to anyone. Nor will I be considering this brand when upgrading..Version: 6.22.0
✓ Needs a serious updateI bought this hoping it would solve my Wifi issues i had with virgin medias hub 3 but this router is worse! Im having constant connection issues with most of my devices..Version: 6.14.1
✓ Very buggyLogs you out of the app about once per day which is a pain as the login process is laborious already..Version: 6.11.0
✓ What exactly are they doing?On iPad, this app just starts up and freezes. been like this for weeks. wake up Eero..Version: 6.14.1
✓ Subscription Pay WallFeatures are being moved behind the Eero Secure subscription pay wall. Half the iOS app is now hidden behind an upgrade modal screen, and it’s seems like within a year, more and more of it will be surgically extracted and priced away. Expectations not well set out at point of purchase..Version: 6.7.0
✓ BuggySince a recent update the app doesn’t login to my eero properly. I get a login page that errors out. But if I force close the app and relaunch it the app does login correctly. Very annoying..Version: 6.14.1
✓ ?On here it says available in the USA but I have it and I’m not in the USA. Should I set up or return? Looks like it’s been previously returned.Version: 6.15.0
✓ Needs a rethink!The app doesn’t work correctly on my iPhone 14 pro. A lot of features do not work correctly. The Eero box and full fibre seem to slow down and speed up!! My old Fibre 65 Talktalk router seemed a lot better at times. My phone seems to be slower!! Maybe it will come good!.Version: 6.34.0
✓ UI Update is horribleNew UI is horrible, rollback the change!.Version: 3.1.1
✓ Annoying notificationsI’d like to be able to shape traffic by user/device type Throttle some apps I’d also like to either see no notification icon, or an icon that works. Having a notification icon displayed for no notification is annoying..Version: 6.25.2
✓ DisappointedNo LAN control No PPPoE No advanced settings - not even the ability to have a space at the start of my SSID No HomeKit No way this is even comparable to even the most basic of routers out there. Really wish I’d bought something else.Version: 6.5.0
✓ Day 2 and already a disappointmentPurchased two eero pro 6 units as a replacement for the latest Apple AirPort Extreme + Express(as extender) setup in hopes of getting better signal in my backyard. Set up was easy and I placed new units in the same exact location as the old ones. Now I did get better signal in my backyard but I also ended up with worse signal inside my house with some devices like my work laptop in the office which keeps switching to slower 2.4Ghz network with no way to pin it to 5Ghz. Same story with my phone when I am in my office. My kid’s old iPhone 4 will not connect at all - says unable to connect every time I try. And then there is the flaky app - 2nd day I check the app and it shows no devices on my network and prompts me to add a new device. I tried restarting the app, toggling WiFi on/off, going next to the main eero unit but to no avail - I finally gave up and walked away. Eventually devices came back in the app just to disappear again later and now I don’t know what I will find when I open the app. And now I’m sitting here and already dreading the next forced software update whenever eero chooses to impose it on me. At this point it feels like a total let down and I am seriously thinking of going back to my super stable Apple network..Version: 6.12.0
✓ Doesn’t workAfter paying almost 400 dollars for this product it not only doesn’t work, it made my wifi slower.Version: 6.20.0
✓ Stopped workingThis App has stopped working - iPad Pro (2017). Not worked for weeks. Please fix..Version: 6.14.1
✓ Eastlink & EeroEastlink technician decided my router was getting tired so I should replace it. A new Eastlink tech arrived a few days layer, replaced the router, and had 2 Eero wi-fi extenders?? installed. As I was not home at the time, I have no clue what these Eero do, or why I should register them? No clue what benefits they are supposed to provide. Why should I download this app? haven't got a clue...Version: 6.38.0
✓ So badSo bad.Version: 6.21.0
✓ Good networking, poor appWiFi signals are strong and speed is good. Setup is easy, but troubleshooting is difficult because the devices don’t offer any user configuration. You can’t tell if an Eero is working unless you unplug all other Eeros on the network. Content filtering (i.e. restricting internet content) is assigned to individual devices, which is great for flexibility but is difficult to administer. Each time a new device connects, you receive a notification. That’s good, but by default the new device receives unfiltered internet access. So when your kid’s friend comes over and connects their phone to WiFi, they have unfiltered access until you open the app, identify their device (which is more difficult than it sounds) and assign it to a profile with certain restrictions. Our family of four has about twenty devices connected at a given time, and each child has about 10 friends who connect occasionally. That’s 40 devices to keep track of, and many of them have identical names such as “iPhone”. Eero could substantially improve the content filtering process if they would let users sort the list of connected devices by how recently the devices connected. That would make it much easier to identify the new device after receiving a notification. With the app as it exists today, content filtering is a frustrating experience..Version: 2.25.0
✓ Equipment is good, butEero charge you for basic stuff like parental control/content filtering, know your internet usage which are free for almost all other wifi routers. Kinda greedy. Now in 2022 they removed the basic level subscription, you have to pay over $10 a month to get them. I don’t want one password, no thanks.Version: 6.24.0
✓ Update nightmareAnd here we go again, another update and again no connection, can’t login can’t use wi-fi. Totally rubbish. I want my old router back!!.Version: 6.18.1
✓ Utter garbageCan’t fault the hardware but the mere fact you are at the mercy of this software kicking you off your network when IT wants to update, makes the whole system complete junk. Avoid.Version: 6.25.2
✓ Lacking in details and “eero built in”While I’m a huge fan of the eero system in general (especially vs using garbage like any version of the Virgin Media Hub) there are few annoyances. First up is the lack of “eero built-in” functionality. It’s been available in the US for a while now, still sign of it here in the UK. Second is the lack of details when it comes to what it’s blocking. It’s happy to report on how many threats and adverts it blocked along with how much content it’s blocked, but ot doesn’t tell you WHAT it’s blocked nor which device it’s blocked it on. Makes it really difficult to troubleshoot connection issues or figure out who in the house is trying to access certain content (e.g. if a particular member of the household is trying to access suicide sites etc). Both should be really easy to resolve and would make a HUGH difference to the usability of the app, so it baffles me why they don’t..Version: 6.25.2
✓ Can’t rename network for 2.4 / 5gConnecting 2.4G devices (wifi plugs / lights/ . . .) would be easier / efficient if we could rename vs turn off for only 10 minutes..Version: 6.35.1
✓ TerribleNo connection whatsoever after being fitted 4 days ago definitely wouldn’t recommend.Version: 6.31.0
✓ Do not buy this productWe have all had terrible networking gear provided to us for free by our cheap ISP - I know I have. Since my first internet contract back in 1996 there have been some utterly useless infuriating pieces of junk I’ve had to suffer - this is by far the worst. Whatever you do, do not believe the hype about this product, it’s horrendous! Literally NOTHING works, and it just gleefully tries to get you to pay extra for new things whilst completely failing at everything it promised to be when you mistakenly agreed to buy it..Version: 6.32.0
✓ Network status is inaccurate or confusingI would expect "online" status to reflect whether internet connectivity is up or not. However app displays "online" even when the red light is on. This doesn't change even when I kill and restart the phone app. If this is meant to reflect "device status" then I think there should be another one for "connectivity status"..Version: 6.11.0
✓ GarbageStop. Just stop now and get anything else. This eero system is garbage. The router is completely useless if trying to connect a network switch to hardwire anything! It simply fails. Even without a switch attached, it goes offline 100 times a day and constantly needs to be “reset” by unplugging. Customer support is useless and they believe it’s normal to have to follow 20 troubleshooting steps every 30 minutes to keep your network up and running. Complete trash straight out of the box. I had a replacement system sent direct from eero, and SAME GARBAGE. Can’t support Ethernet connection at all and backhaul is a complete lie. This is lemon. False advertising. Product does not function as advertised. Demand a refund and keep all your emails from customer service to use as proof when arguing your case. Save yourself the time and hassle…just get a new router and get some tp link or netgear access points. The eero system is weak.Version: 6.23.0
✓ We are being played!Eero's pay subscription service is not doing what it says it does. Please explain to me how it shows it blocked 234 ads on Apple TV when I have premium streaming services with no ads (except for their own promotional material) and when NO ads are blocked on live streaming content like Peacock's channels. Then there is the supposed Guardian VPN that I engaged for only several hours today and was email spammed 5 times as well as had Apps drop out plus my speed access decreased. Try to look up this company and there is virtually no information on them. As for this new VPN, it isn't even rated as a top 20 viable option. 1Password has had several vulnerabilities over the years and malwarebytes is a tinker toy compared to Bitdefender, Macafee or Norton. Other top routers do not charge for security or password protection. Don't fall for the pretty graphics as there is no substance behind them..Version: 6.32.0
✓ Vague and uselessInstructions create a fair less than ‘easy’ set up, terrible app, stick with a well known better brand.Version: 6.21.0
✓ Doesn’t work on iPadIt doesn’t even launch on the iPad, doesn’t open from the start screen..Version: 6.14.0
✓ Was great… now eero plus stopped reporting.Was great, connectivity for devices everywhere in the house with good speeds. Profile functionality works well in a family household. However, recently paid for eero+ for greater control of the kids mostly, but with good ad blocking etc features. That appears to have stopped working a week ago, nothing shows on the data screen for scans, ad blocking, content filters. Have reset, reloaded app, reset eero devices, and nothing. Shame, will have to cancel eero+ and look elsewhere..Version: 6.32.0
✓ Ghost devicesI’ve had it multiple times where a device is online, connected but showing as offline in the app..Version: 3.7.1
✓ UI Update removed key featuresWhy remove valuable features in an update? I was pleasantly surprised by the old UI when I got this router. With no rhyme or reason the UI was overhauled and I can no longer rename devices to tell what is what. Now there are a dozen devices with arbitrary names and no way to tell if I recognize the device when it connects again. Bring back renaming wifi devices, or just roll back the update that nobody wants. If you want to “improve”, maybe automatically suggest manufacturer name based on MAC addresses so customer can identify what device is what..Version: 3.1.1
✓ Device does not work - out of rangeInstructions do not work - device not fit fit purpose.Version: 6.36.1
✓ Too basic, too uselessNo LAN No PPPoe No dual network No Channel options.Version: 6.30.0
✓ Not for tech personSeriously a good router when you don’t know how to manage it, but for people who know and see a feature like changing the radio frequency behind a paywall, it’s disgusting.Version: 6.36.0
✓ Wifi is great and everything but……Where are my Ethernet ports? I had no idea I would be getting this daft Eero system with YouFibre as that wasn’t explained to me and now I’ve went down from having 4 useable ports to 1..Version: 6.29.1
✓ The routers are great. App could use some help.Things I’m not a fan of: - Seeing “new” next to a device that has connected to my network thousands of times before. I’m getting notifications and am thinking that my next door neighbor has hacked my network and is leaching off of me, but no. It’s just my iPhone connecting for the thousandth time. - Not working with device-specific features. Have “private Wi-Fi address” or “private relay” enabled on your Apple devices? Then content wont load on random websites, and none of eero’s knowledge base articles discuss this. Do they know about it? Yes. They just want you to contact them rather than freely providing this info. - VPN overrides profiles. Have a child that you want to keep safe from adult or nefarious sites, just use profiles. Oh, and that VPN that you got from subscribing to our premium tier (or any VPN)… that prevents profiles from working, so no doubt your kid is online past their bed time, or watching copious amounts of porn. I’m not a dev, but I was hoping that since this is at the MAC address level that a VPN would have no affect, but I was wrong. Oh, and there’s nothing on the eero support site that tells you this (that I’ve found)..Version: 6.22.0
✓ Subscribed eero plus but nothing’s happeningThe app still asks for subscription. Ridiculous.Version: 6.36.0
✓ Missing very basic functionIt is lagging the basic functionality of two separate IDs for 2.4 and 5 GHz. Please provide an update and allow us to make two separate wifi user names for each of the band..Version: 6.36.0
✓ App wont open on iPadHave deleted and reinstalled three times and app wont open!.Version: 6.14.1
✓ Keeps logging me out!Since 6.10.1 update, the app keeps logging me out which was not happening before. The worst part is it was supposed to fix this for others and caused my app to started logging out. It has happened numerous times. Come on get it right people!!! Update. It has been a month and not fixed. A amazon lemon!.Version: 6.12.0
✓ Mesh network is good, app not so muchWe’ve had our Eero mesh network running for a couple of years. It is stable, provides good coverage (we have 4 pucks for our 2500 sq Ft house and the network is avail a good 60-80 feet from the house in all directions) and gets updated fairly regularly. No real complaints about the WiFi. The app on the other hand, is pretty bad. When I need it most (to help me understand a network outage), it doesn’t work. It needs an internet connection to function. It also doesn’t track downtime. The first screen ALWAYS reports the internet as “offline” and the next screen ALWAYS reports the internet as “online”. The app is basically worthless. Fortunately you don’t need it for your WiFi network to function..Version: 6.16.2
✓ HopefulIt works great especially when I remember not to unplug it when I’m cleaning my house 😂😂.Version: 6.25.2
✓ No options to change settings in appInstalled this expecting big things.. it’s nice to see who’s online but no options to change wifi frequency / channels, so usual problems of ineffective wifi in the house. Switched it off after 2 days.Version: 6.22.0
✓ Expensive router with toddler featuresThis router has no advanced networking features. It doesn’t even support vpn. For the prices they charge, the features set is extremely underwhelming..Version: 6.25.2
✓ Can’t connectI can’t connect to internet and it won’t allow me to contact support no matter how many times I press the “contact support” option..Version: 3.9.1
✓ Used to work greatNow needs constant reboots. Unreliable and takes forever to boot. Crap..Version: 6.14.1
✓ Great network, App needs workI just updated our network hardware to the Pro version and I think it’s great. I am able to stick on the 5g across the whole house with concrete walls and all. The app is where I have frustrations as some others have said. A single hub to see all usage by devices is a major need. Having to drill down to each device is frustrating when you have over 20+ connected. Also the ad blocker and other features don’t seem to have an actual details other than a count. So I can’t see what was determined as a issue. Maybe it sees it as an issue but it’s not or maybe it’s just a data point to make you think it’s doing something. Please provide more ability to drill down to what the system is identifying and a main page with system overview of all usages! On a positive note, I like the profiles to lock out the kids when their time is up..Version: 3.9.1
✓ No response in registering processIt’s good if it can give some information in the registering process. Don’t know if it’s stuck or working..Version: 6.35.1
✓ I’d give 0 star if possibleThis thing doesn’t even work?, can’t even get it set up iv been trying for a solid 45 minutes now unplugging my router 3 times and doing everything correctly as asked. Waste of time and money if you ask me! I Do not recommend.Version: 6.25.2
✓ Mixed feelingsI’ll start out with how it’s cool to be able to access your router through a app and it’s nicely streamlined for less techy people, but the minute you want to mess with the settings your options diminish. It feels like you don’t have enough control over the router and locked down. Also when the internet/router dies the app can be slow to realize it happened and it’s hard to figure out what’s wrong. I would use the pc I have plugged in via Ethernet to mess with the settings more quickly to figure out the problem, but they’ve been stubborn on not allowing support for that. Overall I think they need to allow more control to the user and integrate something like a priority list. As well as make it more responsive..Version: 3.2.1
✓ New Update is AtrociousOne of the recent updates (not sure which, as there have been two in the past couple weeks), has made it impossible for me to reconnect my Eeros to my network. As happens approximately once per month, my Eeros needed to be completely reset. A tedious task under the best of conditions. However, with the new update, although my Eeros are able to be detected (they stop blinking blue and hold a steady blue after a minute or so), my phone will not recognize that the device has been found. It will literally search for the Eero for hours if I allow it to do so. The effect is that my entire Eero system is down and cannot be reconnected, no matter what I do. I’ve tried on two separate phones and an iPad. I’ve tried creating a new account. It’s clear the problem is the app. What a clunky system for such highly priced equipment..Version: 3.9.1
✓ App is broken on iPad in v6.14.1The app is great and easy to ise. However, it won't get past the splash screen after updating to v6.14.1..Version: 6.14.1
✓ Basic functionality missingI like the app but it is missing the most basic functionality, i.e. the option to simply delete a device. In this day and age households have dozens of wifi devices and keep changing them. The list of “obsolete” devices is ever growing, clogging up the app and making “maintenance” virtually impossible. It’s such a basic admin tool that I cannot understand how this has still not been added. Do existing users’ needs not count?.Version: 6.25.2
✓ Wish they had better band steeringThey force everything to use 5ghz wherever they can. Some of my devices support it.. but don’t play nice. Have to use troubleshoot mode at least once a month to get devices to connect on 2.4ghz instead. Have asked eero to look into it but they aren’t interested. Fine for wifi.. but I won’t buy them again.Version: 6.31.0
✓ No eero app in Windows store!!Why there is no eero application in Windows store, so we can download the eero app on the laptop??!!!.Version: 6.22.0
✓ Nice wifi but horrible useless appWhile its nice to have a wifi router that’s supposedly so secure and safe the app leaves a lot to be desired. You already pay a fortune for the router then have to pay for secure+ so it will warn you of possible threats to the network but it will flag things as possible malicious or phishing but doesnt tell you what those things are so how are you supposed to remove them or stay away from them. In the past i had warnings in both categories and through process of elimination found that it was flagging verizon digital secure, Disney + and netlfix all apps that got from app store and millions of people use every day. Was there something wrong or a false positive? No way to know. Also it does its scans once an hour at random times so cant tell if the block came from the previous hour or that hour and why cant you send a warning immediately when flagging something so maybe i can figure out what caused it. If apple is to secretive for you to make this app work properly you shouldnt be charging people. Very dishonest..Version: 6.25.2
🙂 Eero wifi system Positive Reviews
Eero wifi system works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Eero wifi system.
⛔ Eero wifi system Problems
