Keepsake Frames Negative Reviews

Keepsake Frames App Complaints & User Negative Comments 2024

Keepsake Frames app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using Keepsake Frames? Can you share your negative thoughts about keepsake frames?

Keepsake Frames for Negative User Reviews

✓ Objects are darker (and browner) than they appear!The FAQs instruct you to “lower the brightness setting on your device to about half to have a better idea of how the image will appear in print” but that doesn’t really explain how my kids became caramel colored through the magic of Keep Sake’s process (they are not caramel colored, but it’s OK if yours are). The FAQs also indicate they will “do their best to make it right”, but when I showed them a comparison of the image I uploaded vs. a photo of their product (tough to do since taking a picture of a picture puts light back in it), they refused to accommodate my request for a brighter replacement. Maybe it’s just me, but it seems unreasonable to expect customers to “overexpose” their images in hopes that the finished product comes back at the level of brightness they expected. Instead, the framing studio should be capable of adjusting the image so it looks like what the customer put in their shopping cart, but that won’t happen here. Buyer beware!.YafmanVersion: 6.9.1

✓ Not GreatIt was a bit expensive, the frame is plastic and the mat was cut and installed crooked. If it was cheap I wouldn’t have complained..O'BinglesteinVersion: 5.8.3

✓ Keepsake Australia thumbs down - 3weeks+ and still waitingThe app is easy to use and quality of print has been good however I have used their service two times with below average results. First time they printed one of my 4 prints the wrong way around (though once I let them know of issue they handled it professionally and sent me out a correct version very quickly). My main issue is with my next order however as it has been a dismal experience... it has been over three weeks since ordered and I have yet to get a notice it has been printed despite faq saying this happens within 4 business days. I have followed up twice and have been told it is holiday season and their employees are on break... I can understand but where is the notification or communication? Really poor and won’t be using them again and won’t be recommending them after this bad experience..Pjaus82Version: 4.1.0

✓ Absolutely Liars, poor designers and scam artistI went to order new frames for our pictures and when I checked out, I noticed that there were several pictures that we didn’t want in the in the choices that we wanted to frame. I immediately contacted support. It’s only a few minutes after I placed an order to let them know that these pictures were not to be included in my order. They wrote back and said that it’s impossible to remove those photos from the order because the custom frames already being built, which is a lie how can you strains be built only a few minutes after I order the frames. The pictures that we didn’t want in frames came out terrible they have very small pictures and all of the background white of the frames that looks stupid. These pictures are way too small for the background that they chose to put them in and they refuse to give me a refund I would not use this company again if my life depended upon it and they are 100% liars and it should be removed from Apple because they are terrible liar and Rick.Nicofsu98Version: 6.9.1

✓ Don’t waste your money!I was excited to use their product. I sent in two pictures as a test run. I’m glad I did. Of the two pictures, one came back as my photo in a frame that anyone could find in a local discount store for $1.99 and this was the better of the two. The second picture looked great in the email they sent me of what the finished product would look like, but that is certainly not what I received. What came in the mail was a picture that looked like it had been enlarged to fit the side of a house. Then placed on that house. Then they took a picture of that to frame, and before you ask, it was for a 5x7 picture taken with an I-phone 11 so there would have been no issue with pixels. It was blurry and out of focused and to top it off, the picture that was eventually framed cut off half of the head of one of the two subjects in the picture as well as being framed in the $1.99 special, hand crafted frame..Wrangler12Version: 5.8.5

✓ Bad Customer ServiceUpdate at bottom: I ordered a port frame. It arrived and I loved it so much, I ordered the same photo to be printed in the ballast frame. When the ballast frame arrived there were gaps in the corners of the frame, marring from the tools they used, and the cork on the back was protruding to where you could see it from the front. I sent pictures and they immediately sent me a replacement that was also damaged. There was a dent in the frame, and there was a bubble in the paint of the frame. They said it was not significant enough that they would replace it, because they said I would be unhappy with it as well. If you sent me good product to begin with I wouldn’t be unhappy. How was I completely happy with the port frame and not the ballast frames? It was bad product, bad craftsmanship, and bad quality control. Not to mention bad customer service. I loved my port frame, and looked forward to buying many more framed photos from this company, but the bad customer service, and somehow making it my fault that I’m unhappy with the terrible quality of both ballast frames...you have lost my business. I did received a refund for the ballast frame, only after I asked for it..Kimly87mVersion: 3.6

✓ Go Elsewhere!I saw commercials for keepsake and figured I’d give it a shot—big mistake. First, the picture quality was extremely poor. I wanted to get a medium sized frame but was essentially told that in order to get good picture quality I would need to order a small. Okay, no big deal, right? Wrong! The picture quality on the small sized canvas was atrocious. The photo was blurry and splotchy. If keepsake just informed that my photo could not be produced at a good quality, I would have had no qualms. However, they gave the impression that my photo (on a small canvas) would be high quality. Unfortunately, it was not. Second, I ordered a walnut frame. Well, upon delivery the frame had a sliver wood half hanging off on one of the edges. Additionally, the wood felt hollow and very cheap. For $50 and a very small frame, this was very disappointing as well. Will not be using this app again. If your standards are remotely high, I suggest finding an alternative place..ChelseaFC10Version: 6.8.2

Keepsake Frames works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Keepsake Frames.