Outback Steakhouse App Negative ReviewsOutback Steakhouse

Outback Steakhouse Negative Reviews

4.7
4.77862 star

Total 29 Negative Reviews

Outback Steakhouse App Complaints & User Negative Comments 2024

Outback Steakhouse app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Outback Steakhouse? Can you share your negative thoughts about outback steakhouse?

Please wait! Outback Steakhouse Facebook comments loading...



Outback Steakhouse for Negative User Reviews

Outback app not recommended for making early reservationsOf course this was Mother’s Day, but when you use the app to make reservations at at 3:15 for 5 o’clock reservations and then you show up at 5 you still have an hour and a half wait to be seated; something is not right. Walk in customers were getting seated before our party of 6. So we just went to the bar to eat. Check-in hostess said they would text us when our table was ready so we stayed on list.... Got the text at 7:45 on App... no text... we had finished eating and were sitting at home 😳. No use in having the App if there is no consideration by the local restaurant (Rome, GA.) for booking early. You can get up to 20$ off bill once you complete three trips to restaurant if you remember to give the waitress/waiter your phone number..Version: 3.12.5

Do not use. Gets stuck in loopI can’t give zero stars, sadly. The app simply doesn’t work for ordering food. You add an item and it tells you ‘you need to change your delivery time’ (despite the field saying 45-mins to an hour by default) and when you click ‘ok’ it takes you to a time selection screen when the time selections are only for exactly one week from the current day. Figuring that’s a bug you can select your time, and click ok, and it tells you ‘you can only pick times for the current day’. So you can’t place orders cause you can’t select the current day. Avoid wasting your time and order with the website or calling.Version: 4.0.1

App could be betterApp never works for me while on outback wifi. It won’t finish the transaction. The app also won’t allow you to use gift card and credit card at same time. First you pay with gift card and submit. Then pay remainder with credit card except your tip is limited by the amount you selected for the credit card and doesn’t allow you to add more. i.e. if i put $80 on gift card and $20 on credit card, it won’t allow me to add more than $10..Version: 3.15.0

Poor updateI don’t know who redesigned their website and app but you can no longer join a wait list in the app. I emailed the support team to ask if the feature had been removed and after nearly two weeks of waiting got a reply suggesting I call their support line. If you click around on the web site you can eventually find a place to join a wait list, but no longer in the app. This was not a positive improvement over prior versions of the app. More focus was put on getting you to join the dining rewards program than delivering a great Outback experience..Version: 4.0.1

Waiting for the next UpdateIt’s nice that you can now order in the app, but the number one thing I always did previously was pay thru the app. Apparently that has been removed if you are a dine in customer. I hope it gets added back in the near future. Second thing that needs improvement is the rewards held. It shows all the visits and I guess expired rewards but it doesn’t easily show rewards held and their expiration. I am hoping for these two improvements to rate the app higher..Version: 4.1.0

*just now* updated and still not fixedI’m a regular. I like delivery. I have to use the stupid app because it’s the only way you will accept your own gift cards as payment and still deliver. I’ve now been attempting to order for over 2 weeks, unsuccessfully, because the option to select a temperature on meats of any kind, even a burger, has disappeared! I literally updated the app 5 minutes ago, thinking it surely was fixed but STILL CAN’T ORDER A FREAKING BURGER OR STEAK! Won’t let you add to cart until you select a temp, but there is NO OPTION FOR THAT! How hard is this?!?! It used to work!! GAHHH!!!!.Version: 4.7.0

Earn rewards quick but can’t use themYoul easily rack up $5 rewards if you order regularly and if you order large orders like my family and I do… Which I’m gonna spend about $100 or more… Which is 500 points and good for five dollar reward certificate and more than halfway to a second reward… On my last order I purposely didn’t use the five dollar certificate I had because it wasn’t a large order but I knew it was going to bring us to having at least one more if not two more rewards because I was only five points away from earning another reward… I ended up earning two rewards with that order… I know I have 35 dollar rewards so I have $15 to use right?… Wrong… They will only apply one to my order… So I told my wife to go crazy and get whatever she wanted… We placed a large order and when I went to use my coupons it would only let me use oneReward… I know it’s only 10 extra dollars that I’m paying… But it really rubbed me the wrong way and is definitely going to reduce how often I order outback… I find it difficult to frequent companies that show themselves to be cheap and or stingy. The policy shows a lack of loyalty to your loyal customers and well it did not stop me from ordering today because it is what my wife is in the mood for… Especially after spending 10 minutes putting an order together… It will definitely affect my business in the future..Version: 4.6.1

Why Can’t I Order “Take Away” In The AppThe app looks great… if you’re doing “dine in”. But I’m currently only doing take out orders from restaurants for obvious reasons. When I specify take away, the app sends you to their website. The website doesn’t work properly. It won’t let me log in. I can’t create an account because it says my email already exists. It won’t send me an email link to reset the password. Basically I’m dead in the water with ordering take away online. In my frustration, I wondered why is not doing this in the app in the first place. So, I have place take away orders in person and wait 15-20 mins. Please fix this mess! Put it all in the app and be done with this mess. I want to support Outback, but have to wait for every take away order is wearing out!.Version: 3.15.0

Server was great not the foodThis is the second time I have issues with the food at the location (82nd ave Flagler st miami) the first time I came in an hour and a half before closing time and the rice I received felt it was old and I really couldn’t eat it. Today I decided to give it another try but unfortunately it didn’t went good at all. I had to sent back my steak twice and my son’s once because it was cooked incorrectly, by the second time I sent my steak back I decided to tell the server to just leave the side and not to bring me another steak since I had already lost my appetite. Server told me he was advising the manager about the situation but the manager never even came to the table. This is definitely the last time I come to this location..Version: 3.14.0

App won't link rewardsI signed up on the Dine-Rewards website, downloaded the Outback app, and attempted to link my Dine-Rewards account. When I click "LINK," and enter my account info, the app informs me that I already have an account. Yes. I know this. I was trying to LINK my existing account, NOT sign up a new account. You know, because I clicked LINK, and not SIGN-UP. I'm seriously at a loss as to how you expect me to LINK my account when I keep getting prompted as if I was attempting to sign-up. This is straight up ridiculous. First impression of this system is not good at all. I'd give this app 0 stars if I could, because basically at this point it's supremely useless to me..Version: 2.3.1

Extremely slow and the app is terribleThe services as always been painfully slow but we went in tonight and there was a table with a sign that said for us to seat ourselves. We sat down and ordered drinks from the bar tender that was also waiting tables. Dinner was good but took a while. After dinner receipt said we can pay with their app. I logged into the app and it gave us a total of $118 even though the receipt in front of me said $57! For some reason it added two filet steaks to our bill(ironically what the next table ordered)! I had them fix this but the pay on app wasn’t very good. I had to click “Pay now” about six times. Hope I wasn’t charged each time!!.Version: 3.15.0

Lost Dine Reward & Visit - No ReaponseI accidentally added a reward I didn't want to use yet. The app wouldn't let me delete it. It said the server had to. She had the manager remove the reward so I could use it next time but it didn't get credited back to my account. Then it wouldn't let me pay the bill through the app. The server said she'd run my card and phone number and I'd get credit for the visit but I didn't. I have sent 3 emails but have not been contacted yet and my reward and visit have not been credited to my account. If you don't screw up it works great. We just had lunch at Outback and I used my other reward and paid with the app and we saved $20!.Version: 2.3.1

Disappointing. Of Limited UseEven if you use the app to put your name on the list at a restaurant, when you get there you still have to check in with the host or hostess, for them to look up your name and "activate" it. App description and menus imply that you have only to await your text. Speaking of text, even after checking in with the host, I still never received a notification or text. The host just called my name out to the waiting crowd. "Yeah, the app is glitchy sometimes," was the only explanation. So we have to check in with the host/hostess upon arrival anyway, and no notification was sent to the phone. What was point of this app again?.Version: 2.3.1

App changed and it is the worstThe app has changed so you can’t pay through the app. Carrabba’s is still working like it should. Please fix this ASAP. So I got an email to use the web site and we visited again but we had 2 families and as I was told to use it and it said that there are more than one check use the app. Again I would give this app a ZERO NOW BUT IT WILL NOT TAKE IT. THIS APP NEEDS TO BE FIXED BEFORE MAKING ANY CHANCES. I CAN BELIEVE THAT THE PARTNER APPS HAVEN’T CHANGE. PLEASE PUT BACK THE APPS AS IT WAS AND MAKE AN UPDATE LIKE THE REST OF THE APP WORLD. WHO EVER MADE THIS CHANGE HAS NO COMMAND SENSE AND SHOULD BE FIRED. I HOPE THEY DON’T MANAGE THE SAME WAY YOU WOULD LOSE GOOD WORKER. This is a complete inconvenience to your customers. Please don’t blame COVID for this dumb change. This is a major inconvenience for me and others..Version: 4.0.1

Server was nice nastyServer Melana comped an item because she assumed I was unhappy w an undercooked steak. No convo. When I asked about it, she said it was because my steak was undercooked. I told her that I would be pleased to pay for my entire meal. She took ten mins to bring me back an unedited ticket. She came back in 5 mins and asked if I was “ready to pay, but she didn’t want to rush me.” She was so fake. She’d stopped checking on me after I sent the steak back. I told her that I noticed, but would tip her 20% anyway. I did, but Melana put a little rain on my meal. Glad my favorite Outback with awesome and genuine servers are in my hometown -where they don’t serve a side of racism lite w your steak, lol. #MinnesotaNice #GeorgeFloyd.Version: 4.1.0

Good for dine in, bad for online orderingThe app tends to work well for diamond customers but here is my review for the online experience. This is second time I’ve had problems with the mobile app. The application (app) takes the customer online to place an order. After taking the time to click everything you want and hit the place order button, an error appears telling me to call the restaurant. The problem here is the wasted time. If the application is not working, than don’t let me order. I thought the point of having an app was to make ordering fast and easy. Not having to navigate through the steps only to be told there was an error. Please fix or improve the experience. I would also like to point out that the mobile app IS online ordering. The mobile app actually takes you to the internet to place the order rather than allowing you to use it. It’s basically a waste of everyone’s time to make it seem as if the app does anything more than send you to the internet to do anything in the first place..Version: 3.11.1

Online wait list function is totally worthlessDon’t trust the app for making dinner plans! I checked the wait time for my local OB and it showed 5-15 minutes, so I proceeded to add my party to the wait list. Got everything confirmed and the app directed me to show up at 6:45. Arrived at restaurant at 6:45 and was told we’re all checked in now so go wait in the car... it should only be another 15-20 minutes. Wait!?!? The app said wait time was 5-15 and it confirmed my arrival for 6:45. It’s now going up towards 7:30 as I write this and we’re still waiting. The app clearly conveys the message that you have a preselected reservation time, but that’s definitely not the case. I’m not sure how the app helped at all actually. Seems I’d be in the same spot if i had just walked in. I’ll be deleting the app now and dining elsewhere next time. It’s honestly more frustrating for me to be lied to about wait times in the app than if I had just walked in and they told me it would be an hour wait!!.Version: 3.15.0

App went from great to worthlessThis app used to be AWESOME!!! I actually ate at Outback much much more under the old app because I could “join the waiting list”. It made eating here a lot easier. But since the new “updated” app, they removed that feature. It’s pretty worthless now. All I use it for is to check my rewards which aren’t as many because I don’t eat here as much since they removed the waiting list feature. Just tonight my kids and I thought we would try Outback. I had to call ahead and said I was on my way and was told there was no wait so they wouldn’t put me down. 10 min later we arrived to a 20 min wait. That never happened with the old app. I will just not be eating here as much. And I hate that because we liked eating at Outback. Oh and while I am leaving my comments, they removed the Wedge Salad which was really good. But that’s another thing they took away that made Outback great!.Version: 4.2.0

App Update is a downgradeOutback’s app update removed the stupid useless waitlist , which really was of no benefit at all anyway - as none of the waitstaff ever acknowledged its use. I always got seated after the party who walked in, in front of me. At least it gave an idea of the wait time- now, NOTHING! The app is now only made for mobile ordering, which has became popular since the China Virus outbreak. It’s so popular that basically the restaurant no linger seems to care about their customers in the actual restaurant. If I don’t have an app to check wait times, then I won’t even bother with Outback as a choice of where to go eat. Frankly, this restaurant used to be popular during the 90’s and seemed to have survived unlike a lot of other ones from the 90’s. Seems like just another legacy restaurant - sorta like iHop..Version: 4.0.2

Mostly uselessThe app lets you pay in the restaurant, but that’s about it — and that’s IF it’s working. The Outback staff are just as frustrated with it most of the time. And forget about getting any rewards. I always pay through the app — again, when it works — but it never credits me for the visit. And I never notice in time to manually (why do I have to do it manually???) enter the visit. So I’ve paid with the app every time for 5 visits in a row, and none of them were credited to my account in the app. You would think Outback would do something about it, as this can cause people not to go to the restaurant anymore just because of the irritation of dealing with this stupidity..Version: 4.5.0

Doesn’t Track app PaymentsI thought using the app to pay my bill would be a great way of keeping track of my rewards. It doesn’t. I have paid for over $1000 bills using the app and was wondering why my reward number was not increasing. Worse yet in order to get the credit know I have to actually have the receipt in order to get the credit. I would’ve kept the receipt for all the visits if I knew I wouldn’t be able to recover the information from the app. Now I have to go through my card statements to pull the dates and then call the store to have them pull the receipt. Not worth the trouble for $20. What a waste.Version: 3.12.1

Food and service are great app needs some TLCI had a great experience with all ways and food was perfect. Tried paying with the app and after a few attempts finally got it to go through. Tried to order online, but was told to call the restaurant. Not a major issue, but I had not intended to eat at the restaurant, but since I had to go inside anyway decided to eat in. I don’t go to outback for the app or I probably wouldn’t be back. Again food was great and so was Service..Version: 3.15.0

So so experienceI called ahead of time and the told me they weren’t taking reservations but there was no wait. So i get here and had to wait about 35 minutes but that was not my issue, they we’re doing call ahead a and didn’t tell me that over the phone although I pressed the option for call aheads. Then a guy at the door started feeding me BS which I didn’t appreciate and would not address the issue I presented to him, just kept avoiding it by saying we are doing the beat we can. Don’t appreciate being patronized but the dinner part was not bad, good waiter, good food..Version: 3.15.0

IssuesThe server was great so was the food! Then we go to use the app and then the evening went right into the rapper!! It wouldn’t work for my husband on his phone. So this was a royal pain for me because he is an IT guy that knows what he’s doing, unlike me who has no idea of what’s going on 95% of the time. I get to sit here with the ap not working ( and that’s frustrating as it is). He is explaining that - 1 it’s slow, 2 2 it’s can’t scan the card , 3 would not complete the payment, 4 kept flashing an error so fast you can’t read it, By this time I am remembering the pre dinner issue that should have tipped me off- they ALWAYS say you have no wait even when it’s 25 to 30 minutes. If you can get the app to be more efficient then I will not have to worry about the last item- after it tried to process the transaction several times- I now get to wait until Monday to see if it went thru on his phone 4 times or not. I do know it was paid on mine and is ok on my end. Let’s see if you can get your crap together...thank you for your attention and future correction of these issues..Version: 3.13.0

Not able to order through the appI was on a phone call and my daughter offered to pick up Outback to bring home while she was on that side of town so I tried using the app to order take out but it wouldn’t work. It leaves the app to connect to the web but it would never load. I tried 3 times, gave up, ended my call to call Outback and my daughter arrived before the order was even placed- oh brother. It wasn’t simple ordering but I have used it for rewards before so I know that works..Version: 3.12.5

Very DisappointingAfter a long day of travel from Illinois, we stopped at this particular Outback because we have had several good experiences there in the past. Our server was very congenial, but the service was abysmal. We asked three times for a few basic items - salt & pepper, steak sauce, and dressing - and we never received one of them at all. By the time she brought the others, our meals were cold. It was always someone else’s fault - the kitchen staff, the manager, etc. The manager stopped by our table to ask how our meal was, and we told her we were still waiting on several items. She wandered off and never checked back. We finally gave up and left half of our food on the table. Truly pathetic service!.Version: 3.15.0

The app does not workTrying to use this app is near impossible. I’m not one to write reviews, but they have left me no choice. We asked the waitress for help and she stated that she had no idea how to use it. That’s great! The app stated you could enter your visits after the fact, so we decided to not waste our time in the restaurant and we would enter it at home. Once we got home and logged on it asked us to wait 24 hours… I don’t know about you, but a lot happens in that amount of time around here, one can easily forget or just lose the receipt. Well, I waited 2 weeks because it said you have 30 days. Now I tried entering and it won’t recognize my visit! We love their food, just not the app!!.Version: 4.0.1

Great App, but STILL has incorrect phone #This is a Great App, but it STILL has incorrect phone number for me (the number app uses to text me that my table is ready). I change # on App each time I make a reservation, but it always goes back to incorrect phone number the next day. When I arrive, it's a bit of a pain to have to log into the App to check in. Since I have LOCATION turned on for this App in phone's Settings, shouldn't the App already know when I pull into the Outback parking lot (so I won't have to check-in via the App)? Otherwise, App is a great tool..Version: 2.3.1

Does not work wellI immediately received a message that my info has been removed from my phone but that all my rewards were still safe. I tried to determine what my current reward status was, but could not determine if my email was logged in. When I tried to link my account rewards with my email, it said there was already an account with my email address which I knew already. I could never get my visit recorded in order to earn rewards. When I paid my bill with the app, it would not let me email my receipt. When checking the email receipt option, I put my email address in. The PayNow button would not activate until I unchecked the email option. Strange behavior. I guess the Dine Rewards will never be a reality for me..Version: 3.12.5


🙂 Outback Steakhouse Positive Reviews
Is Outback Steakhouse not working?

Outback Steakhouse works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Outback Steakhouse.

⛔   Outback Steakhouse Problems
Applications with negative comments similar to Outback Steakhouse
AR Fourier Optics Lab negative reviews, comments
AR Fourier Optics Lab Negative ReviewsKIDS interactive GmbHEducation2023-12-13
Amaze Academy negative reviews, comments
Amaze Academy Negative ReviewsAmaze AcademyEducation2023-12-13
BS w Cycowie EBO Mobile Junior negative reviews, comments
BS w Cycowie EBO Mobile Junior Negative ReviewsBank Spółdzielczy w CycowieFinance2023-12-13