4.6
4.6063 star

Total 73 Negative Reviews

Carla Car Rental - Rent a Car App Complaints & User Negative Comments 2024

Carla Car Rental - Rent a Car app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carla Car Rental - Rent a Car? Can you share your negative thoughts about carla car rental - rent a car?

Please wait! Carla Car Rental - Rent a Car Facebook comments loading...



Carla Car Rental - Rent a Car for Negative User Reviews

Just use Avis or EnterpriseBooked through Carla, paid $120 aud all up only on the app got charged rental cover twice, supposed to pick the car up from ool airport instead got into a mini bus taken over the qld nsw boarder waited 45 mins all up just to get to the car company place, then were told there was no payment on their system from Carla! Then paid another $150 for the car and insurance, car company said they’d put a note on the booking as Carla hadn’t paid them at all for our booking. Also if your in Australia there’s no way of contacting them over the phone to actually speak to someone. Fraudulent company I would never recommend anyone to use this app. So all up we paid $120 for literally a booking fee and another $150 for the actual car. $270 all up. Save your time money and the stress from using Carla and book somewhere else not through a third party!!!! Worst experience I’ve ever had!.Version: 2.8

Would not recommendI used this app to book a car rental the other day. I entered my credit card and paid the fee to reserve the car and all was accepted and confirmed. I take an Uber to the facility where the car is, when I get there, I’m told they can’t accept my credit card because they just aren’t accepting chase or chime credit credit cards at the moment. Carla would not refund the initial $60 I put out, which the car rental company informed me I had to get back from the third party booking company (Carla). I was completely inconvenienced. I ended up try to book again with them and chose enterprise instead, I booked in a town near me and made sure in the app. Confirmation email informs me the rental caf is in Michigan even though I booked a car in cherry hill, which is definitely what the app said. Another unrefundable amount. I now have credits sitting in the Carla app that I’m not using because I don’t trust this company to ever give it another shot..Version: 4.3.2

False & None of information advertised is TrueYou find what you are looking for , you book and feel great that you have save a bit specially within these unfortunate times. Arrive at final destination What You booked as advertised on their booking page doesn’t exist , You end up paying More as per all the other Car rental companies when you go direct to them. However they are very happy to take your Money on false pretences by selling you a 3rd part insurance ?? Which has nothing to do with the actual car rental insurance company you went for! Stay as far as you can if you want peace of mind..Version: 4.3.1

They made my reservation for a car in the wrong countryI made a reservation for a car in Midtown Manhattan in New York City. Carla confirmed the correct location via email and in app. I later received an email from the rental place Carla booked (Avis) and the reservation was for Nova Scotia Canada. I contacted Carla to get the reservation fixed and they emailed me later that day and offered another reservation for the same date/time but at $10-$12 more expensive. Unfortunately, at this point, I was had already booked a reservation with another service because I needed the rental car for the following morning. So I asked Carla for a refund which they issued. I would trust this app more if: - Mistakes like this didn't happen. - If they caught the mistake on their own and fixed it days before the reservation date. - Or if they had an easier way for you to contact them like phone or live chat. Email support isn’t the most effective or reassuring method for communication when you’re trying to get mistakes like these fixed in a timely manner..Version: 4.3.2

Do EVER BOOK 3rd PartyNothing but broken promises with this application if I can give it zero stars I would give it that I made a reservation and I canceled within the designated time and I’m back-and-forth it’s almost bee three weeks I’m getting no help with my refund and nobody’s been able to help me. My issue is this why was I able to make a reservation at a pick up time of 10 PM at the location when clearly I arrive there at the counter and that place is closed right there should’ve been a stop if the business hours and they close at 9 PM or so and I’m allowed to make a reservation at 10 there should be somebody at that counter to attend me and now I’m asking for a refund and I cannot get a hold of anybody with this waste of time application don’t make reservations there beware.Version: 3.6.2

Can’t cancel reservationIt’s extremely weird that I can't cancel my reservation after payment and the app’s cancel reservation link does not work at all!.Version: 2.6.1

UnhumanTheir prices are very good, once you get to the conter you’re either obliged to pay the same price for additional insurances or they tell you at the counter that the airport fees and all types of other fees are not included with a third-party rental! If you want a good price, do not use this app!.Version: 5.2.1

Do not use if you are a US citizen!!I am a US citizen with a US driver’s license. Last week, I purchased the surprise reservation with the Peace of Mind Protection plan because I am under 25 and I wanted the under 25 fee to be waived from whatever car company I was renting from. When I got to the counter of Hertz at Tampa Airport on Tuesday to show them my reservation through Carla, they were not able to process my rental because I have a US driver’s license and am a US citizen. When I contacted Carla about what specifically happened and asked for a refund to my bank account they took the fee out of, they proceeded to say sorry and that they could only give me a $40 credit to the Carla account I made the reservation through. I told them this is not a viable solution because I legit cannot even use that as a US citizen. I had to remind them that I purchased the peace of mind protection plan with my reservation and that they legally have to give me a full refund to the bank account I purchased the reservation with according to this plan. After I mentioned the legality of the situation, they immediately gave me a refund. All I can say is that do not use this company if you are a US citizen!! Also their customer service needs improvement..Version: 4.3.2

Fraud - Easirent is a complete fraud - Don't BOOK!!Complete rip off!!! Hidden charges - grrr!!! We booked a small car for £50+£18. Once we reached to their office, we had asked to pay another £90 for the insurance and £80 something deposit for fuel. What easirent shows, do not serve. Unreliable, Untrustworthy and waste of time 😤.Version: 2.2.2

Bad experienceFirst of all, the car I booked at Sydney Australia was done as Sydney in Canada. How? I reached the car rental and they did not even have received a reservation (after 2 hours of reservation. No phone number to call and explain what happened. I want a full refund, not just credits. I paid real money..Version: 4.2.8

Absolute scam. Was almost out $140 until I threatened to get my lawyer involved.The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app..Version: 4.2.8

Information wrongHired a 5+2 car. Arrived at airport and collected car but only 5 seats . Went back to desk and ended up having to hire a second car . There’s no way of phoning when these problems arise and I’ve asked Carla to refund . They offered me my deposit back 59 euros but it’s cost me 340 plus fuel. Won’t use them again..Version: 2.2.1

This company has the worst customer service I’ve ever experiencedI was excited to try Carla because I need to rent cars frequently for work. I am extremely disappointed because they apparently think it’s okay to charge you twice for insurance. The rental company did not recognize the app, and charged me for the insurance on the car after I had already purchased it through Carla. I was never told that I had bought the insurance twice, and when I tried appealing to Carla with proof that I had already purchased it, they were very rude. They wouldn’t refund me for the insurance and have lost a regular customer of their service which is worth a lot more. Don’t waste your time on them and just book with the car company directly. I have never experienced such rude and dismissive treatment from a company when the mistake wasn’t even on my end..Version: 4.0.2

Watch out for extra ChargesPrice quoted by Carla was 1/2 the actual price on confirmation with rental company. Tried to cancel booking 3 weeks out from pick up date. Was refused a refund from Carla even though Car Rental company advised me canceling incurred no cost..Version: 4.4.9

I advise you stay away from this appDidn’t use the rental and they won’t refund the the deposit and added insurance if you have the extra money use enterprise to problems.Version: 3.4

FRAUDThis app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau..Version: 4.2.8

Avoid avoid avoid!Booked a car and paid an initial 90euro for the reservation and insurance. Went to collect the car I had booked and the app had reserved a completely different vehicle! The hire company was not able to change the booking so it was absolutely useless. Carla support disappeared once I asked for a refund as I was not able to proceed with the booking made through their app! Just terrible. There are other apps available, don’t be fooled by the prices..Version: 2.7.1

Simple appApp has some technical issues. For example, I select “Yes” for 25 or over, but an error message comes up: Driver must be over 18..Version: 3.1

Total SCAM!!They took more than half of the rental cost for just being on the waiting list, and that is not even refundable regardless whether they find a car for you or not. It’s past the day I needed the rental and still haven’t held anything from them since the day I reserved the car. I would not suggest you to even try this app, you are better off with other options!.Version: 4.9.1

Hidden chargesTurn up at airport to collect agreed hire car. Hidden costs of nearly 1500 euro on a five day hire. Avoid as it takes a day to get support reply and you get it’s in the terms somewhere.Version: 3.0.2

Um...I don’t know how this app got 4.6 stars. I swear if I could give negative stars, I would. I booked a reservation for a car that costed over $400 but it came up to over $500 because of fees. When I went to pick up the car, I was told I needed to pay an additional $500 for the deposit. Um... I wasn’t paying that because I wasn’t aware that I had to pay an extra $500 + fees to get the car. If I knew this beforehand, I would’ve NEVER paid the money to reserve the car. And when I contacted frauda car — I mean “Carla car,” firstly, they told me since I paid online, I shouldn’t have to pay additional money but then when I explained to them what happened, they proceeded to say I have to pay additional money... like excuse me?! I wish I did my full research before downloading the app, but it’s okay... they’re gonna get what’s coming to them for scamming people (: I hope they feel good about themselves! I’m definitely not letting this slide either. DO NOT GIVE YOUR MONEY TO THEM!!!! 🚫🚫🚫 because you will be scammed!.Version: 4.5.0

Mr Hewitt 45Shocking customer service.Version: 2.2.4

Not trustworthyHey guys I booked a car using the app for a certain date and once i had reviewed and payed for it the date had miraculously changed and skipped a month..... so 1 star from me until i get my refund..Version: 2.5.1

Please be careful.......!Please anyone booking “ car true this app I’m advising you to go big companies rent cars ‘ this company it’s big rib off ‘ as soon I but my card details my bank constantly call me and sending text message ‘ and I have block it and still they run away from my bank account £30 for no reason.. be wise and report there behaviour to customers consumer as is already did ‘ i send email to them ‘ waiting the respond to come back ..! Your sincerely. Dr Asad 10000 time this App it’s not safe don’t but your account details ..! Is this normal request if you are genuine company...! Can you explain to me that “ shame on you big rip off Fake company . Look people what they wrote to me .. Hi, We can assure you that we put it in a high priority. Please send us a screenshot when you delete or edit the review and in this e-mail thread and we will refund the prepayment immediately and send the refund receipt so that you can follow with your bank. Please advise. Best,.Version: 4.2.8

Notifications spamAllowed notifications for this app for obvious reasons, only to let it push advertisements my way.Version: 2.2.4

A Nice App That Will Steal Your Money with Terrible Customer ServiceI used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use the app again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service..Version: 3.6.2

EyewashHey guys I recently booked a car from this app trust me they show car super cheap from different companies but when you actually book it . You will regret.Version: 4.1.1

Very bad,rip offI didnt recieve the confirmation mail until 8 hours after my pick up time,and there is no way to contact with the app provider!!! But it need the mail to rent the car,so i have to rent another car for more higher price,and waste the 60 dollars paid to this app,what a rubbish app!!!.Version: 2.1.3

Cancelled car hire not my fault NO REFUNDThey took my £15.11 initial payment and never refunded when Europcar cancelled my Booking. Negative stars. Avoid.Version: 3.6.2

BuggyDoesn't accept your details when trying to book a car and I even filled the optimal fields. Quick delete..Version: 1.10

Kind of extortionThe app allows to easy book super cheap cars, but look like this cars do not exist at all in real world. Because I booked twice for tomorrow and in both cases they did not confirm my booking but I spent my money for some non-returnable commission. Regarding booking cancellation they do not have such functionality at all you need to ping support service for that could be not so fast as you want. Do not recommend to use this app at all. Keep your money safe..Version: 5.0.1

Don’t use if you don’t have a credit card or good creditThis was my first time renting a car. I was looking to rent a car for a good price not to expensive, the advertised prices on the app looked pretty good. Because this is my first time renting I didn’t know that some car rental places only except credit cards only so I was unable to pick up the car. I tried again a second time with my friends credit card but her credit card limit was $500 dollars. The app charged her card so it was at $433 and the car price on the app said I only needs to pay $304 so we should have been good but once we were checking the price jumped to $480. So we couldn’t get the car both times. So emailed customer service and they said they were not held reliable if you can’t pick up the car do to low credit score or invalid credit card. But as I’m reading the terms and conditions it says must have a valid ID and a valid CREDIT OR DEBIT CARD. It not say some locations only except credit cards. I also as why the prices did not match up with the app and at the actual location. So now I’m waiting for a response because I’m fed up with this organization. They should put as a disclaimer must do your on research before purchasing a car on our app.Version: 4.3.1

Complete SCAM AVOIDLeft stranded at Palma airport due to Carla selling the wrong insurance, 10pm at night, children under 2 after a 3 hour queue at the airport I got to the front of the desk to be told they didn’t accept the insurance Carla sold me, had to spot hire 1 car for 24 hours at a cost of €100, then hire another for the duration of the stay at €400, so all in all I’m nearly €600 Euro out of pocket at the beginning of my holiday. With no compensation forthcoming. Stay away from these cowboys.Version: 2.2.4

Affordable notVert high quotes for car rental not worth the time I’ll go on other sites thanks.Version: 4.8.6

Very disappointedNot sure why this app has such high stars I spent a fee and I still don’t have a vehicle, no customer service reply or number..Version: 4.5.5

TerribleAllowed me to book a car being 21 but once I had called the place they said you had to be 25 years of age. Terrible refund and cancellation system..Version: 2.4.3

TerribleJust a waste of time, avoid for your own sanity.Version: 1.9

They like to take your moneyDo not use the service read some of the reviews wish I can rate them a negative 10 I would. They are only interested in taking your deposit and don't provide a service.Version: 2.2.4

Terrible app and you can’t talk to anyone!!I set up for a rental car on the app for hertz rental car! They charged my card $125 dollars yet when I arrived at the rental place they had no reservation at the rent a car pick up counter, and they had nothing that said me or my boyfriends name on it. I messaged him he app and never got a response. We never got a renta a car through them , they still charged us $125, and I can not get a hold of them. I wrote them more than once and have never heard back! Put I get emails telling me what great deals they have! I am hoping to maybe here back on my review. What a terrible service and a terrible why to start our vacation trying to find another car. Plus we were at the Niagara Falls airport. There is not many options or extra cars! Worst experience ever! Worst app!!!!.Version: 4.6.1

Shady businessI have had issues with Carla claiming inaccurate details about what is included in the rental cost: insurance, mileage, conditions of the rental, etc. I paid double the price on the end! So expect bad surprises at the time of pickup and do not count on their customer service: they do not have a phone number! E-mails are left unanswered! Avoid, for your own sake..Version: 2.3.1

Just rent a car from an actual car rental companyI rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man..Version: 3.4.1

CancellationNot easy to make a cancellation Ça fait deux jours que j’essaie de canceled ma location. Rien ne va. Après 4 jours, Carla n,a pas encore versé l’argent sur m@ carte de crédit.Version: 2.1.3

ScamThis is a scam. Will spread the words out. No confirmation from the rental company received after more than 2 weeks..Version: 4.5.5

Scam. EditedMy original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people..Version: 4.2.6

Thief, Unprofessional, Full of carp, and BIG SCAMMERSSo I made a reservation begin of August three weeks later two days before my vacation I was told that my reservation was cancelled “due to the rental company didn’t respond back to them” it was odd at first so I called up the rental company that I was supposed to pick up the from, they told me that my reservation was from Carla not from them. I was upset, so I made another reservation the same day whatcha the next day I was told it was cancelled with the same bs excuses. I called up the same rental company and they told me my “ reservation” was active. This is when it got more odd and bs email Carla and they gave me more BS excuses of my reservations being cancelled and not refunding my money from both reservations with more bs excuses that didn’t really made no sense saying it was their policy?? But I haven’t even receive the vehicle in the first place because I was told both reservation was canceled. Overall don’t use this app everyone..Version: 3.7

Not the lowest priceYou offering a car for 254, while on their own site you can get it for 168..Version: 4.2.8

Poor informationCars are not available from terminal 1 in paris charles de gaul it is terminal 2E for collection. I had 2 booking numbers for some reason and eurocar did not recognise either of them nor did they recognise the comprehensive insurance..Version: 4.8.3

Don’t waste Your time.In the app there is an option to click... the under 25 option so of course I clicked it because I’m only 24. The issue is that when I went to pick up my rental that was advertised as $260 with my “age option” in mind is was actually going cost me over $600 for the rental because....well I’m not 25. This option should display some sort of indication of having to pay such a substantial amount of money if you are under the age of 25 and instead of notifying their customer of that I got charged the stupid $2.59 reservation fee plus I drove over there to not get a rental car. This is a very misleading app what’s the under 25 button there For anyway? It didn’t help me or notify me of any additional costs exceeding the actual price of the rental!.Version: 2.1.4

Wasting timesBeen searching a car for a week and never get any cars show up on this app.Version: 2.1.7

Expensive car rentalNever judge a book from the cover, I saw 4* on google, but sorry, this is no 4 stars..Version: 4.8.4

UnhappyHad looked for cars in some other company’s own app. Found cheaper prices on there. Carla is not a one stop app to find the cheapest deals. Not worth your time..Version: 2.4

If you could give negative stars I would !!! Scam do not useI tried to rent a car with Carla over four days ago I have not heard from anyone regarding my car reservation they finally someone contacted me via email and saying that I was placed on a waitlist for a rental car nowhere does it says the use a waiting list. I tried to cancel my reservation online but now the cancellation feature is magically not working and they’ve already taken funds for a car that was not even reserved and the rental company doesn’t even have the reservation info !! do not use this app it is a scam i’m still trying to get in contact with them to get a refund back for insurance for a car that was never even reserved and they have to phone number when you call it goes to a google subscriber voicemail..Version: 4.5.4

DO NOT USE! FRAUDULENTI booked a rental through them at Hertz and I got the peace of mind protection. Hertz increased their security deposit to $500 and I decided not to use the rental. I immediately sent a message to Carla letting them know I didn’t rent the car and to refund me. I didn’t hear anything for 2 days. I sent a service ticket and was told not to worry I’d get a refund since I had the peace of mind coverage. I didn’t receive a refund and contacted them again. I was then told I rented the car so I can’t receive a refund. I advised them I never rented the car and forwarded the original email advising I’d receive a refund and the rep apologized and asked if I wanted a credit or a refund. I advised I wanted a refund and when I said refund I received a message saying they’re INVESTIGATING my claim and forwarded to the correct department. WTAF! It’s now been 3 weeks and they’re no longer responding to my emails (although they’re reading them). Do not use this app it’s absolutely fraudulent and I’m being forced to file fraud charges with my cc because they refused do what’s right. SHAME ON YOU CARLA!.Version: 4.4.5

Open the app, get asked for a reviewSay no to the review because you haven’t used the app at all, and guess what? It asks you for a review. My review is that an app shouldn’t demand reviews, and especially shouldn’t repeatedly demand them as soon as it’s opened. Consider a timer which lets people try the app for 53 seconds before demanding a review..Version: 5.2.4

They do not fully refund the charge if they fail to find you the car they offered.They do not fully refund the charge if they fail to find you the car they offered..Version: 4.9.1

This app scammed me for 200$!After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!.Version: 3.5.4

No supportPoor customer service charged me more than when I booked it—also no response for weeks. I had to email five times and without any solutions. I will never use them again..Version: 4.4.4

WasteBooked a car on this app, company couldn’t find my booking 🙄waste of money.Version: 3.5.4

Stay awayMy last reservation through Carla was a disaster. I reserved through Hertz and when I got to the counter I was told it was an international only rate and it would therefore be canceled. They were already low on cars and so the rate was nearly 4 times what I had reserved. Because we were in a hurry and also because other car rental companies appeared to have the same problem of overbooking we had to take that reservation. The time before that we reserved with a company called green motion which does not accept Pure insurance among many other kinds. It is a complete rip off as two other people in the office had the exact same problem with popular commercially available insurances. They then sell you their product which was more expensive than the rental itself. After these two experiences with Carla I will not be using again..Version: 4.4

Fraudulent company! Don't book!After renting a car rental from this company I turned up with my reservation to collect and they tell you to pay 3 times more money! They say the price doesn't included a lot of things you need before you can take the car. End up been 4 times more then any other company! Stay away complete fraud! They have been reported..Version: 1.10

No confirmation number at allAfter I make the payment No confirmation number No nothing sent to my mail How can I even get a refund?.Version: 2.2

Don’t use this appThis car rental app has the worst customer service. Or say, they don’t have customer service at all! You can’t contact them, it’s up to them when they want to reply your email. Plus they have this no fund policy, you can’t get your money back once you paid. And you don’t even have a place to argue with them! This was my worst car rental experience. This is not a legit business, don’t use it..Version: 2.1.7

Terrible terrible service. Auto booked something w/o asking & won’t refund w/ 3 day noticeI’m not hard to please, this is my first time reviewing anything but I had a terrible experience with them and their customer “service” response team. Somehow something got booked without me doing anything on the other side of the country, when I saw the email for this the next day I reached out to support to get a refund for this (still 3 days to go before the rental time). I explained that nothing was even showing up in the app to cancel, but the customer service person responded with “sorry you can only cancel in the app” even though I had just told them it’s not showing up in the app. Now the customer service is being unresponsive. Took $100 from me that I never even booked, just from signing up. Would rate zero stars if I could 👎👎👎. Will advise anyone I know looking to rent to stay away from Carla.Version: 4.5.0

Took my money and no carI booked a car through Carla before my vacation. As I’m sitting in the plan I get a call I can’t pick up and they leave me a voicemail. It’s Hertz rent a car saying they can’t give me the car I booked two weeks ago tomorrow. No refund from Carla yet. So after my plane lands I try booking another car, I get to enterprise the next day to pick it up and they say “looks like you wanted the car reserved but it’s not payed for”?!?!?? At this point I still need a car, so I pay the $700 they charge me, why did I even use Carla if I ended up paying $1500 total for a car that was supposed to cost $400 on the Carla app? I need a refund for both the cars I booked through Carla, since neither of them actually got me a car to drive and I had to pay enterprise for a car. Don’t use this app, book directly through the car rental agency if you don’t want to be scammed.Version: 4.7.0

Beware! Terrible experience, hidden charges, frustrating!Booking through Carla was a terrible experience - when I went to pick up the car, mysterious additional charges appeared left right and centre - one way fees, having to pay a 1400 euro insurance deposit unless I paid for extra insurance, fuel deposits etc etc etc! I complained to Carla because none of these appeared on the confirmation email/voucher and they took no responsibility whatsoever, passing the issue to the car company "Your concerns relate to GoldCar not us. It will be much better to contact their customer support to clarify. " There's no point booking through this app as they don't tell you what it actually costs then take no responsibility! Awful..Version: 1.9

This app is a scam! Do not useUsed the app to book a car, they charged my credit card and there was no car provided. Emailed them at least 10 times And they do not reply nor they have a phone number you call. I applied for a fraudulent transaction to my bank and waiting for their prompts. DO NOT USE THIS APP:.Version: 1.7.2

Rip off!!Stay well clear of this organisation they essentially charge you for insurance you don’t need and you end up paying for it twice which resulted in my car rental costing me £40 more than it should have done.Version: 4.7.6

Booked and paid for a hire car onlineAnd then 3 hours later they cancelled!! Thanks.Version: 5.1.0

DO NOT USE!!!Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!.Version: 4.2.3

Complete and Total rip-off. Avoid this App like the plague!I attempted to rent a car through the App. Received no confirmation email. I could not verify the reservation either through the app or wit the rental car company itself. A week before my scheduled trip, I checked the reservation through the app, and I find not only has the vendor changed (from National to Hertz) but the confirmation number has changed and the rental location is no where near the airport. In attempting to cancel the reservation using the app's own function, I repeatedly get the message that the confirmation number is not valid. And, of course, no customer service phone number and no response to emails. I'm going to make it my mission in life to put these scam artists out of business. Beware Carla. She will take your money and leave you heartbroken! UPDATE I received an email explaining that they had manually cancelled my reservation. Providing no charges appear in my bill, I'll accept their attempt to mollify me and appreciate the service..Version: 2.0

The booking was good one price when I picked up the car I paid different priceDon’t trust this company I booked with a car I paid €30 when I want to Connect the car I paid €60 they forced me to pay that €150.Version: 4.7.3

Don’t do it!!!!!I am officially out almost $300 for a rental I never used. Both the app and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion.Version: 4.2.3

Customer service was awfulI used Carla for the first and last time last week. Long story short, I paid my deposit to the app AFTER making sure I had all required documents to pick up the car from enterprise. Upon my arrival, I was told that I couldn’t pick up my car because at the time I had a paper id from the MVA awaiting my real id in the mail. Unbeknownst to me, enterprise has upgraded their system (thanks to covid) and now uses an id scanner. Because of this, they could not receive my paper id as valid because it could not go into the machine and there was no way to input it manually. I reached out to Carla with this information in full detail and they continue to deny me a refund and furthermore was not kind nor did they offer me some other sort of accommodation. I would leave zero stars if I could. Worst app ever. Stick to turo and Zipcar..Version: 3.7


🙂 Carla Car Rental - Rent a Car Positive Reviews
Is Carla Car Rental - Rent a Car not working?

Carla Car Rental - Rent a Car works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carla Car Rental - Rent a Car.

⛔   Carla Car Rental - Rent a Car Problems
Applications with negative comments similar to Carla Car Rental - Rent a Car
GOFIT: Body Selfie Photo Edit negative reviews, comments
GOFIT: Body Selfie Photo Edit Negative Reviews

Motivate yourself for bodybuilding. Reshape your body and see results. Look slim, fit and muscular on your photos. Use G...

Siyaraty - Booking Car Rental negative reviews, comments
Siyaraty - Booking Car Rental Negative Reviews

Siyaraty is your go-to car rental app, comparing offerings from 900 companies, including renowned names like Lumi, Sixt,...

BrAIn - Group Chat with AI Bot negative reviews, comments
BrAIn - Group Chat with AI Bot Negative Reviews

Search Less, Do More. Ask Anything. Get help on your daily tasks. Not feeling to type? You can talk to BrAIn. Easily cop...

GoSexy - Face and Body Editor negative reviews, comments
GoSexy - Face and Body Editor Negative Reviews

Make your face and body look slim on videos. Upload your videos of any length and GoSexy will slim your face and body. T...