Applebee’s Negative Reviews

Applebee’s App Complaints & User Negative Comments 2024

Applebee’s app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Applebee’s? Can you share your negative thoughts about applebee’s?

Applebee’s for Negative User Reviews

✓ Half baked still needs to improveI am constantly logged in to the app. Went to a local restaurant, wanted to use the app to pay the bill. While it caught the bill, once I entered the payment method information, I got charged and brought back to the main screen, no receipt whatsoever. Nothing in my recent orders even when I paid them 2 minutes prior. I had to ask the waiter for a copy of paid receipt, which defeats the purpose of using the app to pay. Also my prior orders do not show up (while being logged in). Cannot access the menu unless you start the order. Once you start the order in order to see the menu and then order at the table you cannot access the pay from the table option as the app is forcing you to continue your previous order..MeWhoElseBroVersion: 3.32.0

✓ Not for Gift card payment ordersI wasted time filling out an order on the app and to pay I tediously entered my Gift Card number and PIN THREE TIMES before giving up calling! Only to be told you cannot pay on the app with a Gift card 😡😡. Worse, after calling to order for pickup like I wanted, you get a text message saying “ Let's save you some time! To have your Applebee's order ready right as you arrive, click the link below: https://pickup…” which only opens up the app again! Plus the text does not say WHEN to click the link, as in when you leave home or when arriving at pickup? Please add RED BANNER saying “will not work with gift cards” and “ignore text alert about pickups”. PS: the phone message advises ordering on their website, so maybe gift cards will work that way instead, hello mention that too?.JeffotosVersion: 3.51.0

✓ Ordering issueWhen using the app and choosing the ASAP option when you get to the point where you have to enter your information if it takes too long for you to enter your information and get to payment it won’t let you check out because the time you chose no longer available. If you then go back and choose a different time you then have to enter all of your information again to check out. this is frustrating and dangerous when trying to order while traveling, even when and go traffic.LexluvstwilightOMGVersion: 4.1.0

✓ Great but no use to overseas touristsThe app looks really good with good images of the menu items. It’s easy to use, select side dishes and personalise your order etc. The major issue for tourists is that a US addressed method of payment is required so it’s impossible to pay for an order unless you have a gift card.PaulantonyVersion: 2.0.0

✓ Doesnt work In CanadaDoesnt show any places in Canada. Fix that up..Pablo ReesterVersion: 3.28.0

✓ No restaurant locationsThe app doesn’t display any restaurant locations. Very frustrating when all you’re trying to do is view a menu....Karri868Version: 2.11.0

✓ Had to give up trying to use itI tried to use it but couldn’t complete the transaction. First problem is the app opens fine on two different iPad models but does not allow me to login on my iPhone. When logging in there I always get a message about try again later. I tried for a couple of hours and finally 6 hours later after ordering by telephone the app finally let me login on the iPhone at 12:07 a.m. Even on the iPad I was unable to pay using my credit card. I entered all of the information then it wants to take a pic of your credit card. But my card is dark gray with dark brown numbers and letters and the app would never (no matter how much light) take the pic of the credit card. When an app is too much trouble it’s easier to order from a different restaurant..Texas90210Version: 3.10.0

✓ Buggy appLocation I chose is open till 1 a.m. Placed order, but app said it was after hours and would not be processed. I tried again and app told me the order would be ready the next day at 11 AM. I called the restaurant and they said they could have the order ready in 20 minutes so I placed the order using the app. When it asked me for my vehicle I didn’t see the make and model input area was cut off (see below) and I hit submit. The app got hung up saying I needed to enter the info. Fine - but when I did, it wouldn’t accept it. I had to start over again to get past the error message. Also, the display was too large for my rather new phone and parts were cut off and barely showing (car info line, submit button etc). I was lucky I could hit them at all. These are stupid bugs that should be fixed..MKC403Version: 3.33.0

✓ App needs workApplebee’s is great, but they need to do something about their car side to go feature on their app. If you use it when you arrive at the store you have to call the restaurant by phone, rather than what most places that have a car side system have, which is a feature in the app to let them know you’ve arrived, or are going to arrive soon. It seem like an unnecessary interruption to make a phone call to the hard-working people inside the restaurant. The app itself is pretty functional with some minor issues scattered throughout it..Aka_stazmanVersion: 3.51.0

✓ Step up your game, devsAesthetically, this app is great. Functionality wise? Awful. This app doesn’t acknowledge what hours all locations are open, so if I ever select to place an order, it always says “Closed” and doesn’t let me place an order, no matter what location. I’ve deleted and re-downloaded the app multiple times, and I’ve had to resort to using the actual Applebee's website on my browser to place orders to-go, which is very inconvenient considering that has the tendency to mess up as well. Not to mention the menus are inaccurate... Look, this app has great potential and people obviously seem to be working on it considering the patch notes (despite their vagueness), but as of right now, I recommend the developers to stop focusing on looks and actually get the thing to work... I get that y’all are trying, but you guys are working for a chain that boasts a big name. Please try to back it up and prove that it’s actually worthy to be downloaded. 🤷‍♀️.YourGirlTeesh1006Version: 2.2.2

✓ Terrible appI work in the app development arena…This app is atrocious. I just had to enter my credit card 19 times…19!…to get the app to accept my CC expiration date. Apparently, the first 18 times, 2026 is in the past. Applebees obviously isn’t a great restaurant to begin with, but sometimes on a cheap, we order for delivery. We always have an issue with that app. No…no, it’s not user error Mr. Applebee…your app is unfortunately junk. This is the first time I’ve ever written an app review (I am very old at 48 years of age). I could go on and on about how bad this app is, but…why? I am regretting taking the time to write this one!.GoPre400Version: 3.58.0

✓ Can't find my locationDownloaded the app while I was in the Applebee's restaurant and it couldn't find a location in my area. Also tried to enter my city and province. Still no luck..Prenj1Version: 1.3

✓ New Version Needs Fixed ASAPThe latest version (late June 2022) is not ready to be released! Buttons are missing to navigate through an order (this issue existed in the previous version as well) and the user has to guess what blank area of the screen to press. The newest version also lost my credit card info so I had to enter the info again and there is no button to save the card info after entering. It’s there, but you can’t see it, so again you have to click blank areas of the screen until it works. This is very poor app development and Applebee’s should do better. Do the executives not try a new version before it’s released? (Hint: they should!) We use the app one or two times each week but it’s almost becoming unusable. Please fix the errors and test the app thoroughly before releasing..DpintheburgVersion: 3.40.0

✓ Cannot place orderA while back this app worked. Now I cannot place an order. The newest update won’t allow you to choose a salad dressing when you add a salad to a meal.. and at checkout it says “no payment necessary, this one is on the house” But it doesn’t let you checkout In the last I would enter a credit card and it came back with a different last 4 digits and say that it wasn’t working. The other day their website certificate was expired and I couldn’t even go to their site on a desktop computer. Get it together..Racer83LVersion: 2.1.0

✓ Useless in CanadaThought issue was with VoiceOver, but it appears it is Canada! Remove app from App Store.NoaylsVersion: 3.44.0

✓ CanadaFix this app please.Apocalypse2024Version: 3.50.0

✓ Massive waste of timeTried to order as guest, used “5off25” for a first time order, and at the very end after entering credit card information and then tapping “checkout,” I’m told I need an account to use the offer. So I have to back all the way out, sign up, and then redo my entire order. Finally get to the end, tap checkout and get told “the sum of your selected payment methods must equal the order total.” Nobody has an idea what that means or what to do about it. We wasted 20 minutes trying to order through the app before giving up and ordering inside..Greg435434Version: 2.5.0

✓ Great Except Delivery OptionsThe actual app and being able to customize and add or subtract ingredients is very nice, easy to use, and very user-friendly. I wish there was an additional note option though. However, on the delivery option, they use multiple delivery services like DoorDash or GrubHub which I don’t mind except there are hidden and additional fees that aren’t shown when adding up the total. I would have rather gone with 5 extra minutes using GrubHub than adding another $6 by using DoorDash because the app deemed that one a better option for the timeframe. I would rather choose price over time if that was the case..LindseyloserVersion: 3.0.3

✓ My Least Favorite Restaurant AppI really dislike this app. Last time I placed an order, the app kept resetting my cart and then finally the app crashed as I was finishing my checkout. Had to call the store, just to make sure they received the order. Also, there is no way to add special instructions to your order... I’d just like to add a side of barbecue sauce with my order, and there’s no way to accomplish that through the app. So I have to call the location every time I place my app order. Overall, not my fave restaurant app. It’s definitely easier to order through Chili’s or BWW.Just Jessica.Version: 3.10.0

✓ Works okayThe app does what it is suppose to do but there should be a spot to add notes to your order in case of allergies concerns or preferences.CubbyGamerVersion: 1.11

✓ Awful App and ServiceI literally wouldn’t be surprised if they paid for half of these reviews. The app is slow and buggy, there’s no rewards for using it, it is not user friendly and it just looks bad. Not to mention I ordered at 12:13am for 12:40am TODAY (on Saturday at midnight that is) and it placed the order for 12:40am Sunday after literally confirming pickup. I have been trying to get a refund but keep getting a go around and I’m not willing to lose $50 for food I never received. There was not even a way to cancel the order in the app..BluealaricVersion: 3.51.0

✓ Update the chicken tenders platter pleaseThe chicken tenders platter is the only thing I ever get here. When I use the app it gives the option asking if I want coleslaw and fries with it, because I guess that’s the default sides with the platter. I never ever want coleslaw, I literally throw it away. PLEASE make an option so you can choose another side instead only coleslaw!!! I have to call my Applebees every time to tell them I hate the coleslaw and that I just want something else instead, but the app doesn’t allow me to change my side..Tom_pettyVersion: 3.51.0

✓ Dishonest waitressToday my husband and went to Applebees for dinner. Our waitress Lea F was trying to add items to our bill. She always seemed as if she was in a rush with our table and not stopping to answer any questions. She got our order wrong a couple of times after I told her I needed dairy free food. When it came time to give us our bill she quickly dropped it at the table and left thinking I was going to pay online. However our bill came out to be almost 25 dollars more than it should have been. We looked over the bill and saw that she added another full item and an extra ala cart salad. On the mobile bill, when I scanned it, i noticed she added two specialty drinks which then made our bill $90 and listed our table as having 3 guests. I don’t like to be deceived like this. I called her over and told her there were errors on our bill. Luckily I also took a picture of the bill she originally left at our table after running off and avoiding us. This bill also showed that she listed our table as having three guests. She knew exactly what she was doing. This was no mistake. I can only imagine how many other ppl she has done this to. I hope management will look into this. I have pictures of the bills for proof..ComolakeVersion: 3.51.0

✓ Make sure before you order!I don’t like this app because I placed an order on a Saturday night for Sunday at noon. I could find no way to edit my order online Sunday morning at 8:00. All I could come up with was the phone number for the restaurant. When I spoke to the manager at 8:00 she said the order could not be cancelled or altered. That seems really dumb to me. Plus, there is no incentive to use the app. It’s not like you are collecting points for a free coffee or dollars off a future meal or anything. If i decide to use Applebee’s car side in the future I will just phone an order in. I’m taking a this app off my devices!.Mcdonalds app userVersion: 3.17.0

✓ Love Applebee’s but not happy with appFirst off, I live Applebee’s. Decided to order a curbside order on my way home so downloaded the app. I finished my order and paid and the app just closed 🤷🏻‍♀️ so I didn’t know if my order went through. No email, no text, nothing on the app showed that my order went through. So, I’m thinking it crashed before it had submitted it. I should have called first, but I just went through order again...it happened again!!! So called the store and sure enough I have 2 orders and they can’t cancel one because I ordered online and it’s already paid for!!! I’m ok with that because I’ll eat it tomorrow. BUT...there should be some type of confirmation to let you know your order was processed...period!!! A text, an email, something on the app...anything! I give it 2 stars because I love Applebee’s and just can’t rate it a 1, but the app definitely needs work!!!.CryssigVersion: 3.10.0

✓ DeletedIt can’t even find our local Applebee’s!.Pjw52Version: 2.8.1

✓ Every Applebees allows different substitutions?We order from Applebees via the app once or twice a month. We recently moved 30 minutes from our last home. At the last Applebees, we could request “no croutons” on our salads (have to because of allergy), but at the new place the app doesn’t offer a way to request no croutons. There are other issues with not being able to customize food at one store versus another. After calling the stores in question, they both say the app is a different entity and controls what can be requested at each store - not them. Basically no wants to fix the problem, but it causes us to place the order on the app and then have to follow up with calling he restaurant to request our simple change - and it is a time waste and a frustration. One of the biggest reasons why is because the restaurant is always loud, so it’s always frustrating to try to explain this EVERY TIME and only about half the time is our order correct. I already know Applebees does not care about its customers with food allergies or special diets, but this is kind of ridiculous. Just be consistent. It’s a simple request. You allow all kinds of other removals or additions - why not croutons?.Gluten freeVersion: 3.56.0

✓ CanadaUseless, it doesnt show Canadian locations. Also Cad websites are broken and usless..HhfffkjhuuteffVersion: 3.39.0

✓ Several problems with appI like Applebees but have several problems with the app. Some are because of VPN, but not all. I had trouble logging in, kept getting “cannot be completed, try again later”. Cannot complete profile, same error. I eventually logged in by trying again and again with different VPN connections. Still unable to fill in birthdate and phone number. Cannot find restaurant locations. The app shows my location but not nearby restaurants. Error is can’t find my location. Turning off VPN fixes this, but I’m not going to turn of VPN just for this. I would be happy to give app five stars if it were not for these issues. This is an update: I have been checking profile in the app every so often. Most of the time phone number and birth date are empty and I get the error “cannot be completed”. Sometimes one or the other is populated, and rarely both fields are populated. So the data is there, somewhere, but most of the time not communicated to the app..AihpcflVersion: 3.58.0

✓ Does not workLoaded and unloaded the app a few times. Could not find any restaurants locally although I was sitting in the parking lot of an Applebee’s..EugenefgVersion: 3.31.0

✓ Can’t find locationThe app can’t find local restaurant.Sid888888Version: 3.8.0

✓ Terrible update!So today is my first time using app since update. It literally kept going in a loop/circles making me update my password but wouldn’t let me log in, after 5 tries I logged in as a guest. Got my order ready for car side pickup and it won’t let me adjust the Tip amount ! It is forcing a 12% tip - I changed it to 10% and at checkout it went back to 12%, 3x! I even tried to put in a custom amount - and it changed to 12% . There was no way to checkout without paying the tip they make you contribute. Fix your App Applebees!! This is crap..StacystickedoffVersion: 4.0.0

✓ Applebees app Review…Do I have to “Tap a Star to Rate “ your app??? I love going to and eating at my local Applebees restaurant…but your app gets a big fat ZERO!!! It’s absolutely useless for other than perhaps getting to look at the menu!!!…if you’re able to get that far into the app!!! Totally unacceptable…unable to create an account of any kind with any of my emails and/or passwords!!! You’ve got a lot of work to do on your app to “catch up with the competition ”!!!…as they’re leaving you on their dust!!! You’re your own worst enemy right now!!!.You're done for😢Version: 3.35.1

✓ App quits the second you click to open it. Unusable.I downloaded this app to put in a very large order of apps for a group of 20 during a big football game, and also because my local Applebee’s wasn’t answering their phone. After downloading the app, every time I clicked on the icon to open it the app would immediately quit while the splash screen was up. Tried again after restarting phone multiple times and quitting all other running apps to no avail. Their website didn’t even allow me to order online. Sadly, I have to rate this app very poorly as it was unusable. My local Applebee’s also missed out on an $800 takeout dining bill that went to TGI Friday’s instead because Applebees was completely unreachable via phone, app, or internet..The MJPVersion: 2.6.0

✓ Please fix this!This app is the most frustrating thing I have ever dealt with. With the last change, it would not let me sign in and then I ask for a password reset, the email never shows up, but yet it won’t let me create a new account because it says the phone number is already in use. I decide to call the store to try and order from there and there’s an automated system that does not let you make any changes or modifications to the order. You asked to talk to a team member and it takes you right back to the automated system. If it wasn’t my elderly father that needed me to order for him, I promise I would never give a cent to Applebee’s..AddjskxjsshyhVersion: 4.1.0

✓ The restaurant doesn't acknowledge the appTLDR- do not use the Applebees app. I ordered food, and when I arrived they claimed to have not received it. I showed them the confirmation email, they still said I didn't order. I was then pretty frustrated, I tried to get my money refunded, they refused, said that I needed to contact the app, but that they will put of my order if I want. As I had no choice because I Didn't want to absorb a $50 bill, I gave in. I then had to set there , this was taking well over an hour. They offered no drink while I waited, I received no apology because they think it's the apps fault. This is bad news, I like Applebees alot, I am a techy person, I know I did everything correctly. Honestly I do not plan on going back to Applebees again, but I do plan on sharing this experience.EddiethreatVersion: 2.2.0

✓ Not worth the timeI’ve spent the last 50 minutes trying to place an order for 2 items using the app. The app would be a 5 star based off of looks, but everything I try to do using it fails. I have seen the “The operation could not be completed. Please try again later” pop up more times than I can count. I have excellent signal and I’ve tried with and without WiFi. I just can’t get the app to work. I finally got to the placing the order screen but it will not process the payment. I am at a loss. I would not recommend using the app..UserTM1234Version: 3.51.0

✓ Could Not Place Order With AppThis review is for the Applebee’s app, not the restaurant itself. I could not place my order through the app, I have used it before but it would not work today when I tried to order. The whole purpose of the app is the convenience & it failed on that! It should not be a problem for a company of this size to have a workable, user friendly app. Also, there needs to be a place to add special instructions on each separate item you order for a variety of different reasons. I’m sure adding the app has increased Applebee’s business at every location they have, put some of the increased revenue back into creating & maintaining a user friendly, workable app! If this is not done, that revenue is going to disappear plus more because of customer’s increasing annoyance & frustration with the entire Applebee’s chain!.JodiP1977Version: 2.2.0

✓ Good, but...I like the app and I like the food for the most part, but they should allow one to customize dishes. For instance I love the fiesta chicken but if I want the tortilla strips that go with it, I can’t order it on the side or by the time I get home (a short distance) the tortilla strips are soggy. So I have the choice of soggy (yuck!) tortilla strips or none at all - but they really “make” the meal. The meal was designed to be eaten with them but the quality is greatly diminished with soggy tortilla strips. There needs to be more customization options or let you add requests like other places do. Would be perfect if not for that..Granny DocVersion: 3.8.0

✓ No restaurants?It says there are no restaurants near me...even if I’m in their parking lot!.BikerGrandmaVersion: 3.19.0

✓ Who programmed thisIts unusable. You go to use a gift card. It keeps removing it. I have input the same gift card countless times now. Why cant i do credit card and gift card? Im .70 cents above the 25 dollar gift card. Cant i pay .70 cents when i get there? Whys paying upon arrival not an option if the app itself wont do combined payment. Why does the app keep removing my gift card from the screen when i go to add my credit card? Shouldn't it just have your stuff there. Even when i hit remember credit card it still removes it The app is slow. Buggy. Reminds me of the app store when the iPhone 1 came out.AugumomVersion: 3.49.1

✓ Spent 50 Minutes Trying To OrderJeez! It’s a good thing I didn’t want the food for several hours. I was trying to use the Free Delivery function and had a great deal of problems with the app not adding order correctly, then it said I didn’t have a valid phone number (which I double checked and it was correct). I tried ordering from several locations and encountered the same problem. So I called one location (closest to my house) and the employee there knew nothing about the app and wasn’t helpful at all. I hung up and tried one more time to place order. It went thru so quick that I didn’t realize at first that it was for pickup. So we will go get it but if you are offering free delivery in this time when people are supposed to stay in (and we are seniors who want to help the restaurants by ordering when we can) then you better make sure your app works right..Jazzylady999Version: 3.3.0

Applebee’s works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Applebee’s.