Scanner App: iScanner PDF App Negative ReviewsBPMobile

Scanner App: IScanner PDF Negative Reviews

4.7
4.75935 star

Total 126 Negative Reviews

Scanner App: iScanner PDF App Complaints & User Negative Comments 2024

Scanner App: iScanner PDF app received 126 complaints, negative comments and reviews by users. Have you ever had a bad experience using Scanner App: iScanner PDF? Can you share your negative thoughts about scanner app: iscanner pdf?

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Scanner App: iScanner PDF for Negative User Reviews

No button for Cancel SubscriptionI am trying to cancel my Subscription but does not allow me. There are no button. I have tried so many ways, and you guys just keep taking my money. Can't even cancel. You guys need to fix it..Version: 4.1

ITS NOW A SCAM.Don’t get it. It tricks you into a monthly subscription of over $13.00 a month. For scanning?! Such a rip off..Version: 3.17

I’m thinking scammerBe careful! Purchase seems to default to 4.99 per WEEK; but there are several different options available... including 4.99/month; 6.49/month; 14.99/year... and more. I cannot find ANYWHERE any description of differences in what are all titled “Premium”.Version: 3.8

Shady Subscription PracticesI needed to quickly scan a single sheet of paper. The app showed the option to enable a trial of their subscription services, which i deselected. when i continued it enabled a subscription anyways. i do not think that the payment screen showed up, because i also received a call at the same time, but when i went back to the app, everything seemed fine. i DID NOT double click the power button and allow face ID to scan my face. this may be partially the fault of apple, but either way, i did not want to pay $10/m and i would not have continued if i knew that was what i was getting. i cancelled my subscription in my settings, but for some reason i cannot get my money back. i only even noticed a subscription because apple emailed me. this is gross business practice. there is a transparent X in the top left of the screen that allows you to not subscribe, but the toggle to enable the free trail looks like you’re selecting no subscription. i understand why developers need subscriptions, that’s not the issue. the issue is them making it look as though you’re not subscribing even though you are. either way, if i see the charge come through i will dispute it..Version: 3.39

LimitedWhy is there only one font to type with? And why is that font not just a basic one instead of in cursive. Really unnecessary.Version: 3.34

Sneaky BillersThis app is a total sneak. They advertise as being a free app/download, but once you install the app onto your phone, a second pop up window appears asking for your permission once again to download. What you don’t realize is that during this second time around request, they are actually asking for you to authorize their permission to charge you $3.99 per week after the first three days of use. I find this completely outrageous and entirely misleading to the general consumer. The use of technology/pop window technology that mimics the guest experience from just moments before is entirely misleading and might as well be labeled theft or unauthorized use of my funds. My advise: do not download this app under the assumption that it is “fee” and be vigilant when reading their fine print..Version: 3.6

What a thief. Give me my $44 back!!!!!!!!!!!This app is such a swindler! I downloaded this app on Nov 1st 2018 because it was for free. However while I was using it, I accidently touched subscribe button which was just a pop up window during scanning! It was meant to make the users accidently touch the subscribe button like me. It is just popping up without any context and notice. So, I accidently paid $3.99 at that time for the first time. I even couldn't read what the 3.99 for because it was an ACCIDENT. I wanted to find unsubscribe menu but there is no menu in this app! I felt something was going wrong. I eventually found an email address at the bottom and sent an email saying I want to unsubscribe. But they sent me an auto reply saying that they can't do anything. So I deleted this app expecting if I delete it it will be automatically unsubscribed. However what I found today was What I subscribed(even without noticing) was a weekly plan which charge me $3.99 weekly. It was paid even I deleted this app and sent email saying I want to unsubscribe it. Till yesterday it was charged for 11 times!!! Are you kidding me? Almost $44?? I can buy a printer and a scanner with $44!!!!!!!!!!!! Give me my money back!!!!! I will take action whatever I can to get the money back!!!!!!!!!!!!!!!!! Shame on you who published this app!!!!.Version: 3.10

Enough already!Constant browbeating to get you to sign up to pro account! I understand trying to shop your wares, however, as a first time user I just wanted to say how well the app worked but at every turn and given opportunity my screen glazed over with yet another request for me to sign up for a trial of the pro account. I would at least like to try before I buy! Very frustrating!.Version: 3.8

Feel like I’m being scammedScanning function is great but sending that scan to an email just never worked! Not only does it commit you to a measly 3 day trial it prompts you instantly to try Pro version before you’ve even tried the “Trial” version that will then charge you $5.49 PER WEEK!!! That’s steep!!!! Now I’m trying to cancel the “Trial” version and it’s proving quite the challenge and I can’t help but feel it’s deliberate..Version: 3.7

Not sure why the 4.8 rating!Between the non-stop ads and the developer’s relentless pursuit of premium subscriptions, I couldn’t get anything done. I’m no tech genius, but that’s why we have apps to help, right? I also understand the need for revenue. However, if you offer it for free, then let us use it. I didn’t ask you to give me something free, you offered it. I had 9 documents to scan and convert to a PDF format to send as an email on my iPad. I tried to keep them in one folder, but after 4 or 5 pages, it wouldn’t let me continue without upgrading. I then did them one at a time and individually converted them to PDF format. Again, it stopped me after 5. While attempting all this, I had to go through two ads after every three clicks navigating the app. The pages that I was able to convert were sent to my iPages app. When I went to there to view the pages, all the scanned pages were faded gray and unable to be opened. Also, be advised, the free 3 day trial requires you to cancel 24 hours previous to the expiration. So, that’s really a 2 day free trial. Read the fine print. I’ve deleted the scanned pages and the app as well. Reviews looked good, but the app didn’t come close to expectations..Version: 4.4

Free trial?I was under the impression there was a free trial. I instantly deleted the app after downloading as it was not what I was after and have been charged for it weeks later anyway? How do u make sure you won’t charge me for an app I don’t actually have again??.Version: 3.5

Feeling cheatedI’ve had this app for years. Because I found it useful, I did pay a one-time upgrade fee several years ago. I loved that I could shift files easily to my Google drive or email files quickly such as when I refinanced my mortgage. I recently updated a number of apps, including this one. I tried to open it this afternoon but it kept crashing, so I deleted and redownloaded the app. Imagine my surprise when I discovered that not only were all my previous scans deleted but so was evidence of my previous upgrade! Suddenly I’m being asked for a monthly (or yearly) membership fee?!? A one time payment of $5 or $6 to make my phone into a portable scanner almost as reliable as my HP All-in-One made sense. Paying $50 per year for the same service does NOT. I only had to pay for the printer once; a membership for this app will cost more than a scanner/printer in little more than a year. I don’t see that the membership offers me any more functionality than I had before and it certainly costs far more. This seems like a money-grab, not a genuine effort to improve service. I’m feeling cheated and wishing I hadn’t bothered to update the app a few days ago..Version: 3.25

Great app but premium features are way over priced.The app itself is pretty good, but £9/month is way over priced and you don’t have a lifetime purchase option. This move from one time purchase to subscription based models (by software developers in general) only works in favour of developers. The lifetime cost of using the system ends up being astronomical. If I want to use this scanner for four years (not long in the grand scheme of things) it’s effective price is £432 which is ridiculous. Update: Thanks for your response dev, but the free trial is irrelevant — if I want to use the paid features I have to pay, regardless of a brief trial so my comment still stands, I think it’s very expensive for a scanning app..Version: 4.13

ScammedBought the pro version. Did a couple multi page scans, opened the app again a week later and blasted with Ads, tried restoring and it just told me to take it up with Apple, as it’s their fault..Version: 4.43

Nagging diminishes the functionalityThe app does a very good job of scanning documents. No question there, but right off the bat the app is very spammy and constantly nags the user to subscribe. Even if I wanted to use this app regularly I would not subscribe because I wouldn’t want to reward the user-hostile pestering. And to be honest, you want to be doing an awful lot of scanning to justify an ongoing subscription. In which case you’d be better off with a dedicated scanner..Version: 3.10

ShockingDon’t normally review things, but this was a pain in my backside. Just wanted it for a one-time use, and after being prompted several times to get premium, I gave in to the free trial. Then, when I went to email it to myself, I never got the email. Okay, maybe I’ll close and reopen the app. Try it again, now it wants me to get premium and start a trial, when I already have the trial, even according to my iPhone subscription settings. Absolute shocker, go with Adobe instead..Version: 5.14

The ratings don’t make any sense…How do you have so much 1 star ratings and you claim a 4.6? Something is not adding up.Version: 4.31

Charging me monthly for my YEARLY subscriptionDO NOT BUY THIS APP. They will change your subscription with no notice and begin charging you monthly for the yearly price, and then say that they can’t issue refunds. I’ve subscribed to this app for over three years. In May, I got an email reminder stating: “Starting Jun 22, 2021, your subscription automatically renews for $9.99/year.” No problem. On June 11, same email. I was then charged in June, as I should have been. Then I was charged in July. I didn’t notice it until today, as we were on vacation when it went through and had bought a couple of other apps through the App Store. I was charged again today. I checked and my yearly subscription was changed to monthly, without my approval and and directly contradicting the emails I received prior to my renewal. This is dishonest, and I am not at all pleased..Version: 4.19

Absolute con DO NOT GET THIS APPI realised after the free trial the app would cost £3.49. However the charges were not made clear how often this cost would be or when the free trial ended, and so after the free trial the app has taken £3.49 out of my account every couple of days without warning or me subscribing to this! Even after deleting the app and ending the subscription, the next day they still took another £3.49 out of my account. Charges are not clear at all and £3.49 every couple of days is an absolute rip off..Version: 3.6

Worst scanner everTook 5 -6 photos continuously and not one document could be shared. Not even once. Cannot even do the job properly and is demanding $34! Won’t even let you save the document on your phone. Disgusting app!.Version: 4.29

Used the app onceUsed app once tried deleting. I’ve been charged 5 times and can’t seem to stop it. I would not use this app..Version: 3.8

Unauthorized charges WEEKLY for what purports to be a free appBeware this scam app. See previous review from someone who struggled to end the subscription - i am now in the same boat, having never given consent to be charged $5 on a weekly basis for an app which i downloaded for free. The small print puts the developer in the clear - so i hope they feel great about making all their money by cheating their customers. I hope to hear back very soon and receive a full refund..Version: 3.9

Please do not try the free trialPlease do not try the free trial. I tried to delete the “free” app and was charged a one year premium subscription fee ($29.99+ Tax). I tried contacting the company and was directed to Apple iTunes. I contacted Apple iTunes and they were not able to refund the money..Version: 4.28

Not a great app .. waste of moneyNot a great app .. waste of money.Version: 3.8

IScanner cloudIScanner cloud quiet working.Version: 5.32

Good app, but beware of automatic subscription!I used this app once in early July and I’m certain I didn’t ask for auto renewal or a subscription, yet was charged 3 times for this service. I only just received an email dated 5th August from Apple about my charges and noticed I had a weekly subscription for $5.50! (Note a monthly subscription is the same price?!) So just beware of your subscription for this service and make sure you know you’re being charged - double check in the App Store!.Version: 3.6

Still being charged after deleting appSame as reviewer above. I am still being charged weeks/months after deleting app. Can’t find an easy link to stop being charged as it’s through my iTunes account. Wouldn’t go for the free trial as I think they are clever in the way they have done it, £3.99 doesn’t seem like a lot of hassle to cancel immediately if it’s proving difficult to do so, but in a month easily adds up to £16 pounds, that’s about 8 cups of really good coffee, for an app I needed to use once or twice. Not worth it, for the amount of energy needed to figure out how to unsubscribe - And also review taking way longer to post as apparently every nickname I have chosen is taken 👀.Version: 3.15

Why should I use your Scanner App - New version is a step backwardsImagine a Scanner App with no ability to export or email your scan without purchasing the Pro-Upgrade version?? In this age of digital advancement, it is terribly disappointing when a App goes backwards and forever loses its market. The new version is not only too complicated with its tool symbols and extra menus, but even worse many of its standard features now require an upgrade to the “Pro” version to have access to standard features. Thanks but no thanks. Your new version of your iScanner gets the thumbs down from me. I am looking elsewhere for a Pro product. Furthermore when I tried to contact you thru your “Contact Us” menu, your message is that I don’t have internet access - what hogwash. If you don’t want feedback, then just don’t have a “Contact Us” menu - don’t lie about my internet access. You have gone continuously downhill since the free version with pop-ups..Version: 3.22

Doesn’t workTried many times using the Count function but always gives wrong results!.Version: 4.6

Horrible ApplicationThis App only deserves 1 star because it took me over an hour to scan a few documents. I have an iPhone 11 and while using the App it would exit out to the main screen for no reason or with any warning. When I came back to look for the document it was completely gone and had to start all over again 😡 this was a 20 page document so you can imagine the frustration this was when I had already scanned 10+ pages. The App crashes in any part or during any time that you are using it. The quality of the pages are good but the detection of boarders is not good and to crop the image is difficult because the image is showed very small once crop button is selected. I’m glad I got 3 days for free because this app is not even worth $1.00 per month yet they change $9.99 per month!!.Version: 3.28

Charged without authorizationI downloaded the app to try it, didn’t like it or use it and i was charged $4.99 as a monthly fee without my consent..Version: 3.8

AvoidI downloaded this app thinking it was free. I only used it once, but somehow I ended up subscribing without realising. These people took £3.49 out of my account THREE TIMES A MONTH for 7 MONTHS. The business model is clear: trick people into subscribing and then frequently remove a small amount of money from their account in the hope that they won’t notice. I am absolutely LIVID. I have only just realised that this happened (while doing my end of year accounts). I called Apple support but they refused to refund me. I have spent nearly £70 on this app!!! I could have bought a decent scanner for that amount of money. Beware..Version: 3.22

Beware of fine print!!!!When you download the app, it says it has a 3-free-day trial. You might think, cool I’ll have 3 FULL days until I cancel it before it renews. Well fine print in my email confirmation just confirmed you only have ONE full day and then you are CHARGED for a renewal (1-month subscription at $9.99). I thought it was strange I was charged, so I did an investigation. They say in the fine print you “won’t be charged for the 3-day trial”— but technically you are if you don’t cancel within 24 hours. Who cancels a subscription BEFORE their FREE TRIAL ENDS? That makes no sense, and if so, then it is MISLEADING. I emailed developer through iTunes app and they just responded with “how to unsubscribe” and didn’t read my email or look at my screenshots, to see that I had already unsubscribed and then deleted the application. How does it make any sense to promote a free 3-day trial, say you won’t charge for it, but then say you have to cancel it within 24 hours to avoid renewal??? CHANGE THE RENEWAL DATE TO WHEN THE 3-day trial ENDS, because either way you look at it you’re trying to trick the users into renewing. I downloaded the app on Aug 23, cancelled sometime on the 25th, was still charged. Thanks for nothing!!!.Version: 3.19

ShiitayI don’t like how every seven days I have to may 5.64, that’s not right to pay the subscription once a week..Version: 3.8

Evil Business Practices BEWARE.UNREAL. The app offers an option to download and scan up to 10 docs for free until subscription, then when you enter into the first screen it gives an option to elect NOT to do the free trial, which i selected, and then yet when the very next screen loads it enacts a monthly trial membership that now the app developers are repeatedly on this thread claiming to NOT BE LIABLE FOR which I'm sure is a true legal loophole of business that they can get away with but SHAME on them for taking people's money and acting like it's not their problem. You can only cancel the subscription through your app subscriptions and the app developers specify that they need 1 days notice to cancel a subscription renewal, yet the "free trial's" subscription renewal is listed as today, the same day I started the free trial. Does this make sense to everyone reading yet? There's no free trial. There's never a point of ability for the user to cancel at any point in time before being charged. This is essentially a pay app that is misleading users into downloading and enacting as if it is a free app. Common and evil business these days. Beware. I just want my $10 back..Version: 4.12

Unapproved DeductionI am extremely disappointed in this app, I have noticed that in 3weeks this app has deducted $12 out of my account. I have never agreed to an ongoing term for this app in fact their are free apps available that do exactly the same thing. This is pretty much stealing, the app said a once off payment of around $6 but I got notified that it deducted it twice already and this week it notified me that I blocked payment for the app, which I have done. I deleted this app and encourage people not to download this app at all.Version: 3.6

Freezes when trying to access PhotosJust started to enjoy this app, using the Camera to photograph pictures, which it did rather well. However, when I selected Photos as the Input source the app froze. I tried several times, including resetting the iPad from scratch, with the same result. Definitely not worth the high monthly fee with this error. Have contacted the developer immediately and sent a crash log. No response since then. Have cancelled my subscription..Version: 3.34

Ridiculous don’t bother with this rubbish!It converts words to documents but the words are jumbled around the page and misspelt! I scanned a handwritten note and asked for them to be converted to word document, I was so excited when I saw it had done it until I opens the document fully and saw the words were all over the place and not together anymore and all were incorrectly spelled. So, it would have been easier to simply type the notes myself rather than waste time with this App. I also tried the measure option to measure my bedroom which is around 25 foot ( it’s a big room£ this App measures my bedroom at just over 3 foot long. Need I say anymore about this App being useless..Version: 5.18

Charged fir cancelled subscriptionI cancelled my subscription, and they still charge me. Scam.Version: 5.30

Free huh?Free app that won’t let you do anything until you choose your payment options. I can’t tell you if it’s any good, I insta deleted that garbage..Version: 4.44

Do not downloadI deleted this app the day I downloaded it and I've still been charged. If there is another charge I will be complaining directly.Version: 3.8

Tricks you into payingShould have read the reviews warning about this. Downloaded the app, and MOST apps on the iPhone ask if you want to do a free trial of a paid subscription. Tick or untick. I assumed unticking meant no thanks not interested, just want to see what the app is like first. Majority of the time even when you download free apps you get asked for your thumbprint so I didn’t think twice when this appeared. Next thing I know almost £20 deducted from my bank for a yearly subscription!!! I have reported this and expect a refund. Even if I wanted to subscribe, it should have AT THE VERY LEAST given me a drop down box of the options- weekly/monthly/yearly? Why are u tricking accidental payments out of people?? Completely unfair, unreasonable, and unethical. I hope everyone reports to Apple and that this company has to rephrase or restructure its pop ups upon installation..Version: 4.16

Can’t activate subscriptionI bought a lifetime subscription to this and cannot activate it. I emailed the supplier who passed my email on to the developers. I followed their i strictions, to no effect. Tried the three day trail, cancelled the subscription option. It worked for the three days, now I’m back to trying to figure out why my ‘lifetime’ subscription doesn’t work. Will probably ask for a refund as I can’t afford to waste any more of my time on this..Version: 4.19

Terrible should be called ScammersI just needed this for one quick use and only wanted to use the free trial... did that and then they took just under 16$ out of my F’in my account ... when I seen the very detailed page on how to cancel subscription I realized that they must make an awful pile of money from all the people who didn’t realize what they were downloading. Very disappointed... I’m sure their app works great but their marketing and ethics is messed up.....Version: 3.27

ChargesThis app is a great scanner app: it auto detects borders, creates readable images, and exports them in any format you might wan. However, the free version only lets you scan one page. My biggest complaint with this app is that they are very sneaky about getting you to pay their subscription fee. I understand how apps work; I am pretty good at this point at turning down the “pro” versions of apps when I don’t want to pay for them. With the scanner app, I attempted to do the “free trial” of their pro services so that I could scan a multi-page document. I did his when I first downloaded the app, but they charged me $10. I submitted a complaint because I did not need the full app; I felt like I had been tricked; and I wanted my money back. But that’s not a thing that apps generally do, so I obviously didn’t get a refund. I canceled my subscription and deleted the app out of frustration. I recently re-downloaded it because i needed to scan something, and—silly me—totally forgot that this was the same app that duped me before. Thus, the exact same thing happened. I used the free version until I wanted to scan a multi-page document. Clicked on that “free trial” button. And boom, got a $10 charge. This app now has gotten $20 out of me. I think $10/month is too steep for this app, especially considering how infrequently people need to scan things. I must admit that although it has great functions, I am very disappointed..Version: 4.21

A bit too much the pop upWhile the scanning functions were pretty good and sufficiently minimalistic. The pop up screen for people to sign up to pro is way to much. For the few minutes I downloaded it for, it popped up the first time when open the screen. Which I accidentally clicked for pro. Then the app died on a loading screen. When I reopened it, it is another pop up for pro. Then almost every time when I flicked through the interface. Another pop up came up. I almost thought I had a virus at this point and deleted this app. 😂😂. After I deleted the app, the subscription box for the app came up. ¯\_(ツ)_/¯..Version: 3.6

Scanner ScammersI downloaded to try the free trial and it charged me for a month without my approval. Scanner scammers!.Version: 3.21

Has become totally uselessPlease see update below to get actually FREE scans if you’re an iPhone user! This is no longer a free app if it’s not possible to email or share a pdf without upgrading to a paid version. Not only are there adds every two seconds but now a screen opens up asking you to upgrade every time you try to copy or share the scanned image. Closing that window down forces does not work. It is NO LONGER a free app. What is the point of being able to scan a document if you can’t do anything with it but have it using space on your phone?!! Update: developer response saying that you have 5 free scans per day is frustrating as the app doesn’t tell you that anywhere so you end up laboriously scanning lots of documents and THEN finding out that you can’t do anything with them to push you into paying! However, thanks to a review on a rival app have just discovered that you can scan for free on iPhones. To do this you just need to create a new note in notes, then click on scan and save. It doesn’t auto detect edges but not bad for a completely free feature- which this app is not..Version: 5.36

FraudulentThese guys are a total scam! Thought was a good idea, used it once - it was useful but I cancelled the subscription by emailing within the time allocated and deleting the app! We were answered with an email to say it will take 2 weeks to cancel, hence 6 weeks later and still being charged - had to contact Apple to help in which I believe they have - tonight! Buyer - BEWARE!!.Version: 3.6

Automatically charged for a subscriptionI am not very happy with this. I downloaded it and haven’t even used it and I was charged a subscription fee. Not once was I notified that the charge would be put through, it just was. This kind of stuff is a scam, because you can’t get any refunds with Apple play. That’s pretty sketchy that they sneak up and charge you without authorization. In addition the app isn’t user friendly. If you don’t save the scans you lose them. I thought it was saving to my files, and it wasn’t. The scanning I’ve done has to be redone..Version: 4.34

GlitchesI've had this app for a few years, the free version that is. It has worked great aside from the ridiculous amount of advertisements up until now. Lately it won't pull up all my pictures, sometimes I'll upload pictures and delete them and they'll be deleted in the app and then I'll go to email it and sure enough the pictures I deleted in the app are on the emailed pdf but if you look in the app it will not show that it is there, then other times it will duplicate some pages in the pdf in its own, to correct it I'll re download it and delete what I need deleted and email it again and it will still be there. The most recent issue I had is that I uploaded pictures from my camera roll and I went in order when I downloaded them; I started at page 1 and went to page 30. When I was done I was scrolling through the pages in my app to make sure I got everything and all the pages were mixed like it would go in the following sequence 3,8,5,1,10,2,30,15etc... when u tried to fix it and move it to the correct spots it would automatically rearrange everything and not move certain pages. Like I said this was the best and easiest scanner app I have used but now I am thinking because I've had it for so long there are now "glitches" messing everything up trying to prompt me to upgrade maybe or maybe the app has just gone down hill; I'm not really sure..Version: 3.14

Rip off, tricks you into subscriptionRead the numerous complaints all saying same thing: this app effectively misleads you through underhand techniques to get a subscription. Read further the app developer’s responses to all the complaints. Explaining coldly that it is impossible to do so and blaming the error on the user. Any app developer worth their weight would be horrified that customers have without wishing to do so mistakenly obtained a subscription. The proper response from the developer should be “we are so sorry to hear you mistakenly clicked on a subscription - we will refund you straight away’” It shows you how unprofessional and insecure they are. Gaining subscriptions from customers clicking by mistake is a disgrace. And I for one are warning you the potential buyer to avoid this app like the plague ! And message to the company - don’t bother writing a response to this. I have read all your others and they tell me and everyone else all they need to know. There are much better free apps and ethical ones that take customers more seriously than this company..Version: 5.18

Don’t try the free trailerWhen you first download the app they will say try the 3 days trailer for free but they charge you right away and no refund. So don’t go in this trap..Version: 3.21

ChargesI signed up to the free subscription as needed a specific thing scanned (which worked fine) and then cancelled before the first payment as knew I wouldn’t use it again. However I’ve just realised it has been taking payments of £3.99 from my account twice a month for probably over a year. Having had a child in that time and been totally preoccupied with motherhood I hadn’t realised. But that’s a lot of money to have been taken over the course of time. Really disappointed and don’t understand especially why it has been taken twice a month?.Version: 3.36

Hate this appWorks great when it does but very unreliable. I take classes online and have found this to be the one of the only ones that i can send a pdf straight to google drive (which is my preference). Sometimes this app works seamlessly and i love it. However, there are many instances where the app glitches out when i am trying to convert photos to pdfs and I get stuck on the “importing” screen and I have to close out the app completely and reopen it. Each time I reopen it and try to convert the pdf it progresses by 20% sometimes by 14% which forces me to keep opening and closing out the app multiple times. This happened to me on an exam once and I had to contact my professor to verify the integrity of my answers. I paid for the 1 year subscription but I’ve had this issue happen to me more often than not. Would totally give the app 5 stars if it worked..Version: 4.13

Disappointing application, trying to force you to buy the paid versionIt says it’s free but you can only take 3 pictures and if you try to save them or send them to your email the app cuts off/forces you out unless you click on the 3 day trial version or the monthly prescription one. So annoying and horrible to work with. I’ve been trying to send the picture of a document for ever now: it’s blatantly refusing it unless I pay for it. So much for the free, advert full, version...You get the adverts, but not the service...Unless you pay!!!.Version: 3.22

A scamThis app starts charging subscription without authorization..Version: 3.8

Do not download this app for a trialI downloaded this app to try it out for the FREE 3 DAY trial. It wasn’t quite what I was looking for so I deleted it instantly. Even though I deleted this app, it continued to take money out of my account for 3 months without any notification at all. So dodgy. All apps should notify you once a free trial has finished and then you can agree whether you want to continue using it and paying the monthly fee.. how is this legal? I should be refunded for the money that was stolen..Version: 3.14

DisappointedDoes not say in app purchases or subscription. It is a 3 day trial and then will be a monthly charge. Just use notes in iPad to achieve the same. Dissa pointed. If its a subscription then say its a subscription tha costs more than Netflix....Version: 3.15

Works wonky sometimes, wants to recharge me for the app too!I paid $10, two years ago, to purchase this app after the free trial version was over. Now, reinstalling the app on my phone after getting a new phone, the app asks me if I want to go "Pro," and pay either $3.99 per week or something else per month, etc. Why do I not have full access to any of the features such as "E-mail to myself, Save to Google Drive, etc." So you guys just took my $10, let me use the app for a while, and now want to charge me a subscription on a WEEKLY basis? You're joking...then why would I recommend this app to anyone else because you can use Microsoft One Cloud drive or something and make PDF's as well, and there are alternative sources to make FREE PDF's as well, rather than using this app... Additionally, sometimes when trying to take a photo of the document, the AUTO border detection feature freaks out and is shaky and can't focus on the edges and takes pictures prematurely, cutting off edges of the intended document. Lame...again, what did I pay $10 for?? Not impressed with this app at all. Disappointed to say the least :( PLEASE FIX YOUR APP and stop trying to double charge me!.Version: 3.5

Reminder pop upThe scanner and the possibility of choosing from albums pictures is very good, also the pictures scanned are top notch. The only problem is that the developer let you use the app with some restrictions, and every time you touch the screen a reminder to buy the pro pops up which is annoying, also for some reason choosing from email to save into you album cause some problems with the email not recognized, at least in the free version you can not print or save the second page, in order to print or save the second document you have to delete the first one. In order to do this you have to click on the no thanks pop up purchase reminder, then choose the first document you want to delete. As soon as you delete the document another pop up reminder and the no thanks click to proceed is needed again. Do I mention pop up reminder? Two stars for the app functionality, taking in account the delete of the first page to print the second one and the email issues, with out mentioning the annoying pop up reminder..Version: 3.6

Useless productUseless.Version: 3.1

Took my money!I love the app, I love to be able to just port things over using my phone when I’m in a pinch. However, and this is a big one- I didn’t even get asked if I wanted to subscribe. Just straight up took my money and thanks for (not) asking if I wanted that service. I don’t use it that often to warrant needing to pay for the app. I have a scanner at home that I payed good money for. This is my backup and the only warning I had about a pro service was upon downloading. I NEVER got anything else..Version: 3.5

Works great...then roped into a contactGet a 3 day free trial, does the job good but then have to select a monthly or yearly payment option.Version: 3.5

Too expensive for non commercial useOnly need it once and I while not going to pay that much..Version: 5.33

Not happy and can’t find how to cancel the subscription service never wanted.I am so upset. Downloaded the app without realising it costs an outrageous amount PER WEEK. Soon after downloading I started trying to cancel it and I just can’t find how. This is so frustrating that they are purposely making it very difficult to cancel..Version: 3.6

Refund???This app, though functions great is such a trap. A huge page pops up and asks you to join its ‘free trial’ to which you can’t visibly see any exit without clicking to accept the trail. However, this trial swiftly upgraded me to its ridiculous $30 premium and charged me immediately. I thought I would just have to set it up, click my payment option and cancel once my trial ended but there was no trial !! Such a waste..Version: 4.21

NOT FREE3 day free trial doesn’t make your app free - Honesty goes a long way..Version: 5.32

Not for free!People who are looking to use a mobile scanner to do some important work when your scanner isn’t working, then this isn’t for you! I scanned only 3 pages. And when I wanted to scan the third one it wouldn’t let me and take me to get the pro version. I understand I’ll have extra options for scanning and editing, but only 3 pages? Are you for real? Anyways you guys should clearly mention it that you’ll only allow how many pages to scan before you make people subscribe for the pro version. That would be helpful. Thank you..Version: 3.11

Scared me awayI just downloaded this but the amount of horrible reviews, coupled with the disappointing responses by the owner, had me delete the app before I even opened it. Be careful using something where everyone complains about being automatically charged and all the company can say is “we offer free and paid subscriptions.” Personally, I’m not using this app until someone can explain why all these people seem to be getting charged automatically, especially after deliberately not trying to be charged. Its time Apple looked into their business practices - they should not be allowed to advertise their app because it’s the only reason why it comes up first. No way this app comes up anywhere near the top of they don’t pay for the advertising. It’s like they’re just skirting the system and this needs to be fixed by Apple so apps like this don’t continue to scam people..Version: 5.26

Misleading !!When downloaded It says you your 24 free trial is enabled and that they is also a free 3 day trial and then subscription kicks in or sign up subscription straight away but there is NO way to use the free 24 hour trial as the next screen requires you to enable and authorise the 3 day trial/subscription straight away. Sorry but I am not authorising anyone to take money until I have seen the app functionality and effectiveness. However good the app may be(and I have no idea) it’s just another greedy business that wants your money ! I have been ripped off by apps too many times to do this again. If you say free trial for 24 hours then DO a free trial without having to subscribe first.Version: 5.8

ScamThis app is a scam , nothing is free unless you pay.Version: 4.30

Works but shady privacy permissions and tries to sneak in a subscription3rd try’s the charm. I finally found a half-decent scanning app for iPad. However, I don’t like that it tries to track me (why would a PDF scanning app try to track someone? Oh wait, sheer greed). And watch out, because it tried to get me to click continue a bunch of times to sneak in a subscription with a free trial enabled. The fact that this is the best app I found tells you something about how dog-poop these apps are, awashed with greed and laziness down the wazoo. The only reason that I’m giving it a paltry 3 stars is that it actually works without crazy orientation issues on iPad. This app is actually probably worth 2 stars..Version: 4.47

More of an inconvenience that it is convenient.I got this app when it was free, and I would have gladly paid for it, I was very happy with it. Then it updated, and, all my scans....gone. Ok, fine, mistakes happen. Started using again with ads (again fine, app developers need their money), then after another update..... all the scans I’d done, magically disappeared again. I used to recommend this app to friends & people I work with. Now I tell them to avoid it at all costs, if you actually want to keep anything you’ve scanned, go elsewhere. I would have paid for this, but there is absolutely no way I’m supporting developers that just delete your documents without notice. There are more reliable options around..Version: 3.5

IscannerThought I could scan my foot size but it doesn’t show me how to or if it’s even a feature... very disappointed as the ad that got me interested in this app showed that the app could scan your foot and show all the measurements of your foot but it hasn’t lived up to the hype. Would not recommend..Version: 3.31

Liars and not free, bewareThis is a scam app. It’s not free. Beware of hidden subscription scheme..Version: 4.43

Incorrectly ChargedI saw the three-day free trial advertisement and decided it wouldn’t hurt to try it. Upon subscribing I immediately received a bill from Apple services explaining that i had been charged $10. I was shocked, of course, because I had only activated the subscription minutes before, and because I had already cancelled the renewal of the subscription. I did some research to see if there was a cause for this, and a lot of credible sources said that this only occurs if you have applied for the subscription prior. Before downloading it on that day, I had never come in contact with this app. I’m sure it’s a great app, but I do not have need for it, nor have I used it since downloading. I tried finding a way to contact Apple about this, but it just ended up becoming frustrating. All I ask for is to be connected with one of your associates who could possibly give me a refund for my purchase, which I did not intend to make. Please get back to me..Version: 3.39

Lifetime subscription…I bought the lifetime subscription and now the app want me to pay more again… another crap company taking money from people without remorse. One star. Good bye!.Version: 5.33

App’s a scamTotal scam. Just an app that makes you pay to use the camera already integrated into your phone. Trying to cancel the subscription through the App Store leads you to an error page. There are options to change your subscription to other values but no option to cancel altogether. Guess I’m out that money..Version: 4.30

TerribleAvoid this app you can't do anything unless u pay.Version: 3.1

Don’t be fooled into thinking once you have “upgraded” you’re set.I upgraded from the free version to the paid version in 2016 and can now only use the free features. It tells me there are no purchases to restore but allows me to pay more than double the original cost (of $6.20CAD) for only a short term upgrade & then even more $ for a longer period of time simply in order to upgrade and use services I’ve already paid for. This is very deceitful, extremely maddening and inconvenient for so those of us who don’t own or have regular access to services provided via this app. With no computer or laptop I was planning on using it more often now due to COVID and medical document exchange post & prior to medically related appointments. I currently do not recommend the app unless it’s just the free version you are wanting. I have deleted both (free & purchased) apps from my device & will looking for an alternative that’s not looking to keep it’s hands, so to speak, digging through my pockets at whim when they decide to increase the price and change their subscription fees at whim..Version: 4.28

New update is bad!!!Contacted support after original review letting them know that completely broke the efficiency of the app. Received canned responses on how they assumed their app worked. Obviously they pushed the update without testing. Here are the list of things that I personally have noticed that should be fixed: Saving scans and editing: When scanning a document if you don’t change the edits the document will be saved as the original photo scan, not what the app shows in the editing screen. Workaround: every time I scan something I have to play with the contrast or brightness to make the image save as the smoothed out pdf. Dropbox upload: When uploading to dropbox I now have to “Share” with an email address. This should not be a required field and should be optional. I understand the convenience of being able to share the document, but not the requirement. This is also a security risk because users could share with emails they don’t intend to just to get through the required process. Workaround: made up a nonsense email address that requires 2 extra clicks for every document I upload. This adds up because I can only upload one document to dropbox at a time. (See below). Dropbox upload of multiple files: When I try to upload more than one file to dropbox it only uploads the “first file” selected and no others..Version: 3.22

Buyer Beware - Sneaky Weekly Auto RenewlThe app itself works okay. Nothing spectacular, but gets the job done as far as a PDF scanner goes. Having said that, I am a pretty detailed person, and usually don’t “subscribe” to services on accident. Matter of fact, I’m not sure I ever have mistakenly subscribed to a service I didn’t want. As other reviewers have suggested, the button placement combined with Face ID make it VERY easy to agree to a “weekly” subscription for $3.99 per week. I never check my personal email, and randomly I went in and saw a purchase for $8.XX. I started looking into it further - I have been billed weekly since I downloaded the app on Sept 5th for $3.99 per week until today, when I finally cancelled it on Jan 24th. Near $80 in total that I didn’t knowingly authorize. Very, very sneaky. Shame on me for not checking my bank account or emails. But, shame on these developers for the “sneaky” button placement and ease of access to a subscription based model of income. Buyer beware - this service is nowhere near worth $3.99 per week, even if you are aware of it or not. This developer should be banned from the app store for the sneaky trick they pulled..Version: 3.11

Not for photos -be careful of in app purchasesDownloaded this for scanning photos but it only works with documents - turns photos into grayscale contour maps. This would be fine ... except it also tricked me into buying the paid version. As soon as the app opened, the ‘confirm purchase with touch ID’ box appeared and my finger happened to be resting on the home button. Before i knew it, I had paid £3.49 for the pro version with consenting. Looked for a way to get it refunded instead of writing a negative review but couldn’t find one..Version: 3.8

AverageDoesn’t disclose up front the extremely high ongoing costs after 3 days. Clunky and fails to easily interface with commonplace apps like gmail. Was extremely finicky when trying to scan a document. Ended up being easier to take a photo and convert it from gallery to a PDF, but then couldn’t send by gmail but could upload to g drive to them separately access via gmail... I’m tired just typing this....Version: 3.6

Third classVery poor! Free version does not even allow to send one email. You can scan and just save it to your phone in this free version. Then what is the use, my camera can do that.Version: 3.1

Not happyThis app says that it gives a 3 day free trial. HOWEVER, I downloaded the app a couple of hours ago, to trial it, and see if it gave what I wanted and was user friendly etc. I logged back in again after 2 hours and it has taken a full month’s payment from me! I am not happy at all. It says 3 days free trial, yet has taken money after a couple of hours. I should be given the free trial stated, to ensure that it meets my needs and I am able to use it correctly, without them taking money immediately. I will now be deleting this app after a couple of weeks (in order to try and gain some usage for the money that has been taken from me) and will not be using it again..Version: 3.13

Used to be goodI really liked this app, and felt smug last year when everyone was trying to figure out how to upload school work when we went on lockdown. I’d gotten the paid version and used this to upload work for my own students for years, easily dropping stuff into Google docs, classroom, emails, etc. But lately—for months and months now—when I try to scan anything, it WILL NOT LOAD. I have to close the app and try again every time. Incredibly frustrating, especially when I need to upload 20 assignments. Each time I try, close, wait as the app takes forever to open, try again. It takes FOREVER. It’ll just spin and say loading but it never does, I have to shut it down and start over. Same kind of thing happens other times, the photo album won’t load at all, etc. I’m not excited to see that they’ve moved to a subscription model now. I’m glad I never tried deleting and reinstalling I guess. I cannot recommend anyone this app..Version: 4.13

Scam app do not download - NO FREE TRIALI downloaded this app to test it as it offered a “FREE 3 day trial” or so they said . I owned the app for half an hour as I cancelled my subscription after half an hour of downloading it . I was charged £8.99 ! I contacted the app owner and was sent what seemed like a generated email back telling me how I could cancel my subscription. I then emailed back saying I had cancelled my subscription after only having the app for half an hour and queried the 3 day “FREE” trial . I’ve heard nothing back at all. I have received no refund at all ! Do not download this app . You will not get a FREE 3 day trial at all. Absolute scam and the owner nor Apple won’t do anything about it . Considering we are going through difficult times at the moment £8.99 is a lot of money to steal !.Version: 4.2

Beware - this should be called SCAM APPI had no idea this was a subscription app when I bought - I needed for a quick one time scam of some documents to do with a house move - and I needed to get done directly. So I used the app once... then I find out that they are seemingly randomly charging my account 3.49 whenever they like... I have been refunded but buyers beware - you may not be getting the one time purchase you would assume for a relatively simple app that even comes built into camera function on some phones..Version: 3.9

Highway robberyI purchased the full version a few years ago, and it worked well. Recently started crashing on opening, went to update. Found they have switched to a subscription only plan, and it’s a rip off!!!! About the same cost per month as what I paid for the full version outright. $80 a year for a basic app is laughable by any stretch of imagination. I’m not sure how legal it is to sell a product then intentionally render it useless when you change to a subscription model. By the way, apple’s free notes app does document scanning now. Just delete the old version and re-download. Hi fives to the board of directors that decided that trying to shaft loyal customers is a good strategy in the long term..Version: 3.30

Hidden costs not disclosedThis app costs a lot per month or year and these costs are not obvious before downloading. Waste of my time..Version: 4.22

Charged after trying to cancel!I needed to scan a single document and thought I would give this a go. If it worked well and I had a future use for it then I would have paid and kept it. However, I tried to cancel my subscription following the correct process written in the terms and conditions. I received an email stating that they cannot reply within 2 weeks....meaning I have now been charged, despite following their rules for cancellation. I also wrote directly to them to ask what can be done, haven't heard back yet...other than this hiccup the app worked ok..Version: 3.5

Free Trial TrapI was using this app in a free trial as I only need to use it a couple of times. The last time I used it, I had the option of upgrading to a paid subscription or continuing the free trial. Although I chose to continue free trial, it kept taking me back to the upgrade screen. This happened several times until I inadvertently chose the upgrade option and was subsequently charged against my wishes. I find this highly unethical and have since deleted the app and cancelled my subscription..Version: 3.17

The worstI’ve had it for less than an hour so far but I already know that I hate it. Basically I tried to do the count thing shown on the ad. And guess what happened even though I did not see anything about it being premium it took me to a thing were it said that I had to go premium. So I said ok then I trued to do math and the same thing happened except that instead of it being counting a all the other stuff and math it was the other stuff and JUST math. Over all I think that if I try another thing it will do the same thing. I DO NOT LIKE THIS APP. And that is final and I hope this review helps you. Also a bother thing because my email is not set up on this phone (it’s on the computer) and I can’t pay on this phone I am wondering if I am getting charged even though I can’t pay so please someone answer my question..Version: 4.20

IScannerI paid for a useless thing I fear. Having worked very hard on 20 years of historical Documents I was about to send them to a memory stick and they all disappeared. I then was faced with an app suggesting I scan my first document and now a blank screen. I asked for help but no reply. I have wasted weeks if I can’t recover my work. I have emailed for help as ‘no question is unanswered’ don’t waste your money. … having finally had a reply and sending a copy of the receipt as they requested, I am still awaiting help. I believe my work is lost on or by the app and I still pray that the app developers can find them. This app is showing 123.8 MG of data which I cannot access. It is according to experts still on the app but the developers say they have no access to the app and have given me no clue as to how to find it. Perhaps a little bit more effort on their part? It has stopped my phone from working properly. No question is left unanswered ???? I have off loaded and reloaded and all to no avail. This should be easy..Version: 4.52

Rip off!Wow $14 a month, what a rip it used to be free now this little app is more than Netflix..Version: 4.3

MoneyIt’s free in the appstore but makes you pay once you open the app.Version: 4.30

Difficult and non-smartTried for 10 min and I don't know why would anyone use it... Apple photo can adjust the contrast and brightness and it's even easier to use. This app automatically distorted the flat pics and evem cropped out important contents. Horrible algorithm there must be at the back end. Wouldn't use it even if it's free. Not even worth the storage space..Version: 4.18

Don’t count on this app to countSaw an ad for this app where it is used to count similar objects. I was excited since I occasionally have to do just that. I tried testing it four times. First test was 3 slices of American cheese on a counter top. The app’s answer 10. Second test were 6 cylindrical shaped dog treats (similar to pipes like in the ad). I took the picture looking end on just like the pipe example in the ad. The result -8. To be fair there were items in the background that had a similar color but no where near the same shape. Tests 3 and 4 were counting books on shelves. The first time I got close enough to get 3 shelves. There were 64 books on the shelves. The app counted 36. I could see undercounting if all the books looked the same, like encyclopedias, but these books are different colors and widths. The fourth test was a different book shelf with 5 shelves. The app counted 40 books. There are 27 books on the top shelf itself. There are 106 books. I didn’t check out the app for other features. These may work flawlessly, but for the counting capabilities don’t count on me to purchase until it works better..Version: 5.28

I-half-like itFailed to email send as stuck in email app with server failed to send. Server is ok after check for those know it all’s. If anyone has same issue try WiFi transfer it. Makes it easier to move larger files. Great feel and document mark up. Very Practical with some bugs. I am not disappointed at all as overcame issue with work around. Could say 4 maybe overall, depends on if improvements will happen. This is now rubbish, paid one off fee for pro. Now it’s updated & is a £45 or £8 a month after free 3 day trial. What ever happened to pay once? I don’t use it enough & it’s still glitchy to hell with the app. Not worth the money. No support either. Do not recommend..Version: 3.17

Ridiculous reoccurring storage feeAfter installing the iScan app I can no longer scan barcodes. This app causes more problems than it solves. Somehow I missed the the disclosure notification that there’s an ongoing weekly subscription fee for cloud storage I don’t want or need. Had I seen any notification of a weekly subscription fee for cloud storage associated with this App I wouldn’t have installed it . Apple makes it ridiculously difficult if not cumbersome to quickly identify what services, subscriptions, or products you’re being charged. When you discover that you’ve been duped into paying for a subscription service you don’t want or need, be sure to address the problem directly with Apple Support, if you can reach them, or risk being locked out of your account and subsequently threatened to have your iCloud account and Apple User ID permanently disabled for disputing charges on your credit card account for services you didn’t use, didn’t know you had subscribed to, and didn’t want in the first place..Version: 5.27

Don’t click trial. Don’t give these guys any money.It’s a shame because they’ve actually got a good app here which I found very useful. They’re about to cut and paste their standard unintelligible, dare I say it arrogant, response below I’m sure but these are the facts for your benefit: 1. I clicked for a free 3 day trial, cancellable at anytime. 2. I used the app. 3. One hour later I logged into iTunes and cancelled my subscription. 4. Shortly after I received notification from Apple about an 8.99 invoice. 5. Queried this with developer as I was supposed to according to Apple’s rules. 6. Received response as per under other reviews here about subscription renewal dates etc... which completely ignored any mention of free trials etc 7. Replied, pushing free trial point 8. Response from developer: “not our problem, contact Apple”. 9. After navigating Apple’s confusing and less than helpful refund/subscription/invoicing area, I eventually found success by cancelling the purchase based on 14 day cooling off period. What a ball-ache. I’ve never had this issue with any other free trial I’ve come across and rarely write reviews on here but felt compelled. Tells you all you need to know that the developer has to start each response with “this is not a trick/scam”. It’s a shame; they’ve got a good app and if they followed the rules I’m sure it would succeed. Buyer (or free trialler) Beware..Version: 3.15

Fake appThis app is a scam. Trying to trick you into subscribing to monthly payments.Version: 3.21

Unwanted AdsThis has officially become my favorite app... very easy to use and it’s been perfect for remote learning. I’m able to store my kids assignments in one place that’s easy to get to and I can upload their work/email to their teachers. However, I recently updated my phone and all of a sudden there are ads popping up in the middle of me taking pictures of a document or trying to email a document and this NEVER happened before and I’m paying monthly for the scanner pro.... usually when you are paying that helps avoid any unwanted ads and like I said I never had this issue before. I don’t know what the heck is going on but please find a way to stop this ish because I don’t want to download no word puzzle games etc. if I want to do that I already know how to go to the App Store I don’t need an ad to direct me there. Thanks!! From your happy customer with a frown (yes a frown stop the ads)..Version: 4.1

DONT GET THIS APPI used this for a while and realized that at some point they started charging me $3.99/week, and I only use it occasionally. I would never recommend this to anyone. I am currently trying to figure out how to entirely uninstall it. DO NOT GET THIS APP. Also - to the App Developer... you need to take a business ethics class. Just because you note something somewhere does not make it ok to charge people so much for something. I used this app a handful of times back in August and have now paid you $100. And I get that you’re saying it’s all legal, between the App Store auto subscription and you providing the information that it is a free trial that will change to a subscription. But how can you possibly justify charging $208/year on a weekly subscription? Shane on you. You may not be legally at risk on this, but you should be ashamed. You can’t control how the App Store works, but you control your prices. You should me ashamed of extorting so many people and trying to justify with that scripted legal response. It was a well functioning app, but maybe fix the major billing complaints instead of just giving us one of these —> 🤷‍♀️🤷‍♂️.Version: 3.13

Not FREEThe app is only free for like a week and like charges you afterwards. The scanning is not great as it creates a lot of fuzziness and like blurry scans.... literally taking a photo with my phone camera is better than this app. Best advice for me and everyone is to get a scanner or like just take a photo. This app is a waste of time..Version: 3.8

Scans a good photo, has issuesHad to edit the PDF in an external program to fix the page order. App would show correct order but every export would have the pages messed up. Also it uses the dark pattern of free trial (3 days) but automatically charging your credit card. Tries to justify the price with loads of fancy but ultimately useless features. Would be better if it stuck to the one task..Version: 3.11

ScannerThis is too puzzling for me!.Version: 5.33

Not free - paid auto subscription you can’t cancelAs I’ve downloaded the “free” version it tells me by continuing I agree to a weekly $$ ($5.49 per week) auto subscription after my 3 day free trial, however it doesn’t give me the option of canceling!!!. Cant find out how to unsubscribe (not via the app, apple or company website), also attempted to contact them via the app with NO response. Total scam, don’t understand all the positive feedback? Did the happen in a recent update?.Version: 3.5

Scam that never stops billingWas looking for something to turn pictures into PDFs and email. Downloaded this thinking it was free and now getting billed $11 a month for storage! Can’t seem to stop the billing, think twice before downloading this scam. I reported it to Apple and I removed it from my phone but still getting billed!! Update 1: After complaining about being billed for something I didn't want or use they refuse to cancel my subscription and are threatening to continue billing even though I deleted the App I never used. I am furious, can’t even find a way to stop payment without deleting my Apple account. Update2: I made a second attempt at allowing this company to correct my situation. I got a canned response from an auto-bot. They don’t care about an unhappy customer they just want more money. I was very clear in my message: Stop billing me and refund my money that they billed me for an app that I already deleted because it didn’t work. I did find a way to stop the subscription (DELETING THE APP DOESN'T STOP THE AUTOMATIC MONTHLY PAYMENT!! I offered a simple and straightforward resolution but zero action taken by iscanner. You have been warned. There is no customer service, they just take your money. good luck getting to a human being..Version: 5.17

BewarePlease beware, I downloaded this app thinking that it had a one off price like previous ones I’d used. I used for scanning an important document then deleted as not needed. I have been repeatedly charged for a subscription (£3.49 a month) despite contacting the app owners to advise and you can’t simply cancel on iTunes, I have spent money unnecessarily on an app used once. Check all subscription with this app as if it’s in the small print it’s certainly not publicised and you may well get caught out too. Also it doesn’t like you leaving a negative review I’ve tried twice to warn others and it won’t let you add your name!.Version: 3.9

Absolute LIARS, misleading “free”trialWhen I downloaded the app, I was met with a pop up that told me to I had to sign up for a free trial in order to use the app. I signed up for the free trial, but was charged over four dollars the minute I signed up! Apparently, when I signed up for the “free” trial they decided to charge me the minute I did! So, I immediately sent a message to the customer service asking for them to resolve the issue, and refund me, but I was instead met with a generic email that told me they couldn’t “control” refunds. They then handed me off to Apple and I filled out my report, clicked the button, and immediately was met with an automated response that proclaimed “item not eligible for refund”. Be warned, the free trial that required to use the app immediately charges you the weekly subscription fee of over four dollars! And that four dollars only gives you a week’s worth of use! I am extremely dissatisfied with the service and the absolute SCAM I have encountered. BEWARE OF SCAM!!!.Version: 3.8

Doesn’t let you scan more than one pageI urgently had to download a scanner app to scan pages of an exam I was doing at home. But it wouldn’t let me scan more than one page without paying, and I didn’t want to keep my teacher waiting so I just took photos without a scanner. I’ve never had a worse experience with an app, this really shouldn’t be the top result on the App Store.Version: 4.19

More languages availableI would have rated 5 star if only my language was in it. Can you please add Samoan language in this app please? The app is amaizing but it needs more languages.Version: 4.36

TonyCharged me 15$ even though I had the app deleted. They should say it’s 15$ a month to use.Version: 3.21

Good looking app but ease up?Checking out the free app to see what it's like before buying, seriously need to ease up on the interruptions? Fair enough you need to encourage people to pay for it but 1. You have advertising. 2. You ask people to buy the paid app immediately as the free app opens? I've scanned one document and been asked several times to buy the free app? I can't even tell what one button does because it's only available on pro? Can I import directly to I-books? Or do I have to continue to email myself and then work it out, I don't know because it's blocked? Let your customers get immersed in the product first! Then suggest away. Otherwise, the app itself looks good. Please don't answer the questions above this is for guidance in your next version. Good luck!.Version: 3.1

Extra features needed, but overall a good appI’m currently reviewing this app with a view to purchasing full version as I’m currently using a competitors app, however it is a very expensive for what it does and doesn’t have any additional features which would convince me to move from my other scanning app. I would like to see the ability of adding meta data to scans and the ability to add sub folders. If this app had the additional features it would be a worthy purchase and I’d buy it outright! One major irritation I found with this app is it clips approx 2.5cm (1 inch) from each edge of the paper when auto scanning, as a result it misses or clips off important graphics such as letterheads or company logos. Pity..Version: 3.19

Non ending pop upsGood app but pop ups are way too much frequent and annoying..Version: 3.8

Scan qualityHovers over documents and cuts off half of the document to be scanned. Tales several tries to have good quality scan..Version: 3.8

ConfusingTo confusing to understand.Version: 3.27

First time used and was upgraded trying to use itI tried to use this for the first time. It was difficult to work out to begin with and whilst I was navigating I was upgraded without my permission. Needs to be made very clear if the app upgrades you As a response to the developers reply the upgrade appears right in the front where the use button should be, the app keeps popping in the upgrade button here - continue without being totally clear what you are doing. The option to continue without upgrading is in minuscule writing at the very bottom of the page. I have inadvertently upgraded twice without intention whilst using the scanner. Needless to say I have changed to one more easily used without falling into spending £8.99 per month ........ for a scanner !.Version: 3.17

This is insane. Dirty businessThey are cunning like a snake. I am usually good with auto subscription and they made me subscribe to this without letting me know. Their subscription is 6 dollars for a week which is ridiculous amount of money that you can pay for scanning. For the last 4 weeks, they have been taking almost 30 dollars from my bank account. You are disgusting..Version: 3.10

Waste of timeI spent more than 20 minutes taking pictures of pages to be scan only to have it not work in the end. I tried countless times to send the PDF to an email but everytime I clicked the email button it tells me to enter the email. But there's no keyboard. Waste of my time and the pictures aren't even that great quality. It only looks like the 90s black and white filter in a bad way. My friend recommended it to me and I trusted her words and it turned out to be a failure. Thanks for wasting my time IScanner. I really appreciate it.Version: 3.1

Trial Period is a Scam - AVOIDDownloaded this app as I can’t go into office and needed to scan some items. I signed up for the free trial period which would have led to a monthly charge of £9.49 per month is not cancelled timely. Unfortunately the app wasn’t suitable for me and I deleted it within an hour of downloading, cancelling my subscription at the same time. Checking my bank statement now I see the company charged me £9.49 straight away. I think I will get this back through Apple but in the meantime I strongly suggest everyone to avoid this app because of this - It’s the first time it’s ever happened to me and looking through the reviews on here I see it’s not a lone incident..Version: 4.4

Subscription requiredI haven’t had a chance to get my head around it yet, but I think it should be stated at the very top that this requires a subscription in order to get the most out of it. Not telling you until you’ve wasted data is sneaky, if you ask me..Version: 3.14


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