Walmart MoneyCard App Negative ReviewsGreen Dot Corporation

Walmart MoneyCard Negative Reviews

4.0
4.01908 star

Total 36 Negative Reviews

Walmart MoneyCard App Complaints & User Negative Comments 2023

Walmart MoneyCard app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Walmart MoneyCard? Can you share your negative thoughts about walmart moneycard?

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Walmart MoneyCard for Negative User Reviews

Decent for a prepaid cardI use the Walmart instead of an actual bank. The app has had some issues. Sometimes it doesn’t give me the option to login, just the option to register a card. I’ve signed up for text notifications for transactions and sometimes those texts come hours or a day later. I’ve had my account info stolen once and my account was charged almost $200. I opened a dispute and it took about 2 weeks for an investigation and for me to get my money back. Customer service was clueless when it came to giving me info on the case. I like the “stash” feature. It’s similar to a savings account. I also like that by using my card I receive cash back on my Walmart purchases..Version: 1.14.2

Use to be satisfiedI use to be happy with this app. This past week, every time I would log into the app, it would send me an error message and I can’t get in. This is very frustrating as I very much rely on that app to stay up to date on my money... I would use it 2-6 times a day. Oh and my husband got one after me and he gets 2-3% cash back on his purchases. I don’t where I got my card before this “promotion”. That’s totally not fare!!! Green Dot/Walmart, if you fix these issues and stay on top of the maintenance, I will gladly remove this review and give you five stars!!! Now is the time to do this more than ever with the pandemic going on... There’s a whole lot of people that depend on you!... Please, don’t disappoint us to the point that you lose our business. Like I said, please fix and I will give five stars and leave you a wonderful review!.Version: 1.25.1

Worst experience with any “bank”I strongly recommend you do not get this card. For starters, you can’t link it to any money app. So you need to wire Some money? Too bad. All those money apps know how unreliable the wal mart money network is. Oh, and you better hope that you don’t have your card stolen. I recently had that happen, my entire wallet actually. I replaced my card over the app, but see, you have to talk to someone over the phone to change your address. Good luck getting anyone to answer. Every day for 8 days I left the phone on hold for 4 hours sometimes... never answer until the 9th day and by this time I am more than frustrated. I am struggling financially because I don’t have access to my money and I am getting boxed food from the local church at their food pantry, just to make sure my children survive. I voiced this to them on that 9th day and stressed how important this was, ya know, for me to get MY MONEY that I trusted GREEN DOT BANK with, and there’s just nothing they can do. “They’re terribly sorry but my replacement card is on the way” oh and it gets better, even though I have waited 9 days.... my address was changed so now the process starts all over. Still waiting on my card, everyone. I SURE HOPE MY KIDS SURVIVE ANOTHER 15 DAYS WITHOUT FINANCIAL SUPPORT. After I get my money, I’m taking everything out & making sure everyone knows my experience. My children are hungry, and I am disgusted..Version: 1.24.0

Less than one starI got the card to be able to pay my bills and hopefully us it for our business. I loaded the card and when I got on the app. I followed all directions at no point it this registration was I prompted to choose a PIN number. I used the card for a couple of weeks by changing the debit to credit. Yesterday I purchased my groceries then scanned the second order for the business that transaction was declined! I tried it again declined! I took my items to customer service. They helped me call the number on the back of the card, the lady I talked to said she would approve the purchase but I had to wait one hour! I but the groceries back I couldn’t wait. Today I tried to purchase my groceries, declined again! I took the items to customer service I called the number again and the lady hung up on me when I asked for a supervisor. I called back again, the customer service associate then tried to help me with the call, she finally got with a supervisor he was talking us through the application and the application had no place to choose a PIN number, he said to try the purchase again and when it again was declined he hung up! I just want my money back! Do not buy this card! Very dissatisfied customer Lisa Wessel.Version: 1.20.2

Almost perfect.. minus transactions page..Everything about this app is great, I read about issues with deposits by photo is an issue on it but I don’t get live checks just direct deposits. I get it two days in advance usually and hardly any issues. About 2 maybe 3 months ago the transactions page when clicked just started to continually load, and lock up the app causing a forced close to get anywhere. I think it may be just an iOS issue since it does it on all my apple devices. It doesn’t bother me all THAT much cause the notifications at the top contain all my purchases so I can still review or go on a pc to look at transactions from the past..Version: 1.14.1

Check deposits.The feature of taking a picture of your check to deposit it is nice, However, every other time I do it, it gets declined for some reason. So I have to go to the bank it was drawn on, cash it, and go to a store to reload it. Then that feature vanished from my app altogether. I was told by customer service that it was still there but I was looking at it and the option was gone. A few days later the option appeared again. Been trying to use it every day for 2 weeks and it says that feature is not available and try again later. No convenience here at all. Having to go to the bank, cash it, and having to go to a store to reload it is not convenient at all. They advertise to go to any checkout lane and hand the cashier your card and check and they will reload it. Yesterday I was told by a cashier that they don’t do that and haven’t for over two years. I am about ready to pull the plug on this. It has turned out Ronnie more of a headache then a convenience..Version: 1.12.0

Good for getting your direct deposit early.I’ve had the Walmart money card for about 6 years. I get my direct deposit usually a day before payday. I’ve had only a few times when it wasn’t early. However, as of late I am not liking the way the Green Dot Bank works. I recently had to make a withdrawal from an investment account and use mobile deposit to deposit my check from this account. I had deposited the check as per the instructions. I Do everything right and the check isn’t in my account 5 days later. This is a check from a bank, going to a bank, into my account. I called my investment company and the check is cleared on their end. But Walmart money card isn’t putting the funds into my account until 10 days later after the deposit. It says 5 days on the website. And before I deposit the check I called and spoke with someone (who I couldn’t understand)…that person said 2 days to clear and deposit the funds. I am totally, 100% unhappy with the misinformation and inconsistent answers I get from the representatives. I think they have a dartboard and they throw the dart at the answer they give you to certain questions..Version: 1.42.0

This customer service is worse than AT&TI’ve been using this service since last December and was told during sign up that I would not be charged an atm fee. Started tracking my transactions and figured out I was being charged that fee. I called customer service to address the issue and the representative was super unhelpful. She kept directing me to the app and even caught an attitude with me. Asked to speak to her manager to ACTUALLY address the issue, and was told they would call me back at their earliest convenience. It took them 6 DAYS to reach out to me and when they did the phone rang twice. I watched it. I was working so could immediately get to the call but stopped everything I was doing for this call and ended after 2 rings. A voicemail was left saying that that was management and since I missed the call I would have to start the process again. I’m seconds away from deactivating the card and deleting the app. Customer service is KEY..Version: 1.19.0

I have lost my cards and I’m still getting charged.Okay, so here’s the thing I got my cards as a gift and I’ve put them both somewhere safe and now my stupid self lost them. So I have TWO inactive cards that are being charged a monthly fee of $5. I’m pretty sure that another monthly fee is going to be added tomorrow and each card will have -$15 balance. That’s a total of $30 I’ll have to pay before I can cancel my cards. Not really sure if I have myself to blame for forgetting the cards existed or you for charging me $5 a month? In my opinion if the cards are not active why charge them?! I can understand if a person was to use the card at least once a week. It’d be understandable to continue to charge them a monthly fee. With that said, I’m done complaining. :) HAVE A NICE DAY!.Version: 1.14.2

WORST BANKING EXPERIENCE EVERGreen Dot bank is the WORST bank and I will make sure to never use my Walmart Card Again! Last week I had a huge purchase online for Walmart that totaled to $450. They then took a security hold out of my account for $450! So it’s basically as if I was double charged!!! The money was supposed to go back on my card 3-5 days after my purchase but it has now been 8 BUSINESS DAYS. I am BEYOND fed up and so angry. I have called customer service everyday, but all the agents have been so rude, condescending, and UNHELPFUL. One agent said she was going to transfer me and then HUNG UP!!?? I would have been more patient, but I am moving into an apartment and the money they STOLE from my account is part of my security deposit, and my money to LIVE OFF OF. I will NEVER trust this bank with my money again, and as soon as the money that they wrongfully took from my account is put back on I am immediately closing the account and never using their services again. I am so dissatisfied and disgusted with the service I have received from the agents. I would understand if it was $20, but we’re taking about close to $500. NEVER AGAIN. DO NOT USE THIS APP. WOULD RATE THIS APP ZERO STARS IF I COULD..Version: 1.14.1

Frustrating.This card is a rip off don’t purchase it! Loading fee is $3 and monthly fee is $5 so basically I spend $8 almost every month to have this stupid thing on top of that if you do not have the funds in your account when the monthly fee comes around - you still pay it and potentially go into negative even though they promote protection from overdrafting... LOL. Plus. One day I was having issues with my card and called customer service support (the number on the card) and they were so rude and very unhelpful, I was having a hard time understanding this women on the phone and she hung up on me!! So I had to start the whole process over again! I spend a lot of money at our towns Walmart, I shop online with Walmart’s apps and yet over and over Walmart’s “representatives” or employees have a hard time showing me any sort of kindness when I’m nothing but that! It’s just frustrating and belittling to have to be subjected to this behavior! Even the shopping at our local store is unpleasant most time! I don’t know but maybe Walmart should promote better customer service with all they’re departments a little more!! I.Version: 1.19.0

ZERO STARSI have had two new cards since I saw an unauthorized Uber Pass on my account for $9.99. It have been going on for 10 months. I called them and said I didn’t need another new card I need this merchant blocked. They did not do that. Instead they sent me ANOTHER card and accepted the dispute. Now today this merchant charged me again! I called and told them that I wanted to speak to someone that could help me figure this problem out. The foreign woman just kept reading the exact same script over and over to the point where it felt like I was talking to a computer. I eventually had to hang up and see if I could speak to someone else. I got the EXACT SAME RESPONSE VERBATIM. They do not do any customer support what-so-ever. All they do is say your card has been compromised and send me a new one. That didn’t solve the issue the first 2 times around yet they thought a third time was going to solve my grievances. I kept telling them I do not want this “solution” they eventually gave me the merchant information to get in contact with them but after I hung up they blocked my account, took off my withdrawal protection and now I can’t login until I submit my aid like that’s going to solve my problems. This is the worst company I have EVER dealt with in my life. I would only recommend this company to people that I absolutely do not like but never to a friend.Version: 1.37.0

Held my check for a week and would let me have it backI deposited the check on line so it would be free, but they held it for a dang week. I needed it the next business day like I was told it would clear. I would have preferences to cash it at the bank and deposit the cash because I need it now, but now I’m forced to wait and week. Customer service promised it will never be more than 1-5 business days, but 7 days is a week guys. Customer service want rude, but could do nothing more than apologize over and over. They couldn’t even get me through to talk to a supervisor. The deposits gets denied all the time and they won’t tell you why. This is terrible banking. My 10 year old daughter can do better than this. I’ve been depositing checks online with Chase for the past few years. I’m going back to fast deposits and reliable banking. It also not accepted at Uber, online, renters insurance, and can’t be connected to Paypal. I’ve called about all of these issues and there was nothing anyone could do..Version: 1.16.0

Walmart moneyCardI advise people not to get this card at all. This card is very very bad. You only can have a certain amount given to you they dictate what you take out if you’re stranded like I am with my kids and UK get home and you can’t touch your own money that is a big problem. What happens if you your kids or something happens to y’all while Marcus and they don’t care they just want to issue out your money. I’ll let you know now leave this card along. Do not use this card. This card is not any good for your money to be put on there for no reason at all if you put a large amount on there you cannot get it off you cannot you have to wait months to get your money off of there so I’m asking and I’m letting you guys know please do not again do not use this card for any reason, I hate this card with a passion money Walmart do not care about their customers at all they make you get $500 a day and you only can pull out 200 and 300 that’s how they get their money they make you split 500 and payments so you can pay them.Version: 1.43.0

0 stars, awful app.I’d complain a lot more about the app itself but I don’t even have the luxury of being able to log into my own account more than half the time. All I get is an error message basically stating something went wrong and I can’t log in. The card also cannot seem to remember my login info EVER so what’s the point of even making it an option. It’s a gamble when your money is actually going to be deposited, it could be 2 days early, it could be a week late who knows. Anyways I’d go on with a lot more detail as to why both Walmart and green dot are awful companies for hosting such a service with almost 0 customer support and 0 knowledge of how to make a functioning app but I literally can’t log in as you read this. Ps, Greendot, if you’re going to reply to this review. Do not tell me to call the number on the back of the card. It gets me nowhere and is useless. Considering you use the same couple reply templates just shows the amount of care you have for customers trusting you of all companies with their money. If you aren’t going to directly help me when you reply, do not reply at all. I cannot wait to cancel this account..Version: 1.18.0

False advertisingI chose this card for its check deposit by smart phone feature. I couldn’t make it work so went to chat feature. After being force choices into categories that didn’t work so they could chose the right agent here was my experience First two times No one ever came. Third time I dud get an agent who informed me about the very complicated process you must go through before you can put a check on your card that really seemed designed to make sure no one ever gets to use the feature I chose this card for. Even though others have said it’s not a bank-true and apparently neither is green dot. But in order to put a check into your account you basically have to give over all your banking functions for little in return. Steer clear people these are high level scammers whose lower level people are trained not to give you information to lodge a complaint..Version: 1.31.1

Biggest mistake I’ve ever made...I have had nothing but issues since the purchase of this card. Not being able to speak to a representative in person is beyond frustrating because the automated help crap doesn’t even have an option to handle the issues I am having. I loaded a weeks pay onto this card only to have my money locked away never to be touched again! This card gets declined just about everywhere I go. I cannot use it at atms or purchase gas with it. I downloaded the app to try and rectify the problem but it keeps giving me an error saying I need to go on your website on a web browser to access my account info. The app will not accept my login information which was entered correctly because I got access to my info on a web browser using my login info. I have reached out to Walmart twice with emails regarding my issue and have never gotten a response and it’s been over 2 weeks for both attempts. As soon as this gets handled I will never be dealing with this card again or Walmart as a company. Figure this out ASAP. I am extremely dissatisfied..Version: 1.19.0

Don’t Do It!I have my regular Wells Fargo checking and savings accounts. I also have PayPal debit, Money Lion Roar account, Dave app debit, Bridget & even Float Me for a really rainy day. I have got to honestly say that this has been the worst money debit card experience I have ever had. I direct deposit my entire paycheck twice a month to Walmart money card, thinking that they were an old company with a new Avenue and would provide many benefits. We cannot transfer money in or out to other linked debit cards! The only way money is getting in is if it is direct deposited. If it is coming out, through an ATM, they tell you that you won’t pay a service fee at their listed ATMs, but this is not true. We pay at least three dollars every single time no matter where we are. If we want more money we must go to the store, make a purchase and ask for cash back we can only receive $100 or $200. getting money-My own money has been a juggling exercise ever started up with them, and I will be closing soon. Money Lion is so much more smooth, provides so many knowledgeable benefits, allows transfer of funds without charge instantaneously and so much more..Version: 1.44.0

Not satisfiedPlease explain to me how I can have a direct drop go in say today 7/12 (being notified by text at 7 am that the $ was deposited) and go to an ATM at 5 pm to withdraw money and when I check my balance a day later it shows my ATM withdrawal before the deposit which actually makes my account negative. This makes no sense. If I were to go to an ATM and deposit hadn’t gone in yet I would not have been given the $ requested. But yet every time I get paid this is what happens. It just makes me wonder how this works exactly and think that my balance they show is not right. There’s no way I would have been given say $60 at 4 pm if my deposit hadn’t gone in yet and I didn’t have $60 in the account. I called about this and was given the run around about it. It really upsets me that they are so casual about it when this is all the money I have. How can I have -$162 or whatever but yet my deposit went in at 7 am!!!! I feel like they move transactions around the way they want them not really the way they happened. How does that work?? I don’t like this one bit and cannot hey someone who speaks clear enough English to explain my issue to and get the help I need for this. Very frustrating!!!! I think I’m being ripped off constantly by this account. No ATM would dispense money if you don’t have it in the account. Am I right???.Version: 1.14.2

Wonderful but didn’t update to new card automaticallyI downloaded app when I purchased my temporary Walmart card. Every time I log into app it asks if I had received my personalized chip-enabled card. Once I received my personalized card, the app did not switch over to the new card. I put new card info into app to activate it. My understanding was that it would deactivate temp card and switch all info over but it didn’t. App still reflects temp card. It still asks me if I received new card. So I can’t use full functions of app because it reflects temp card. Walmart contacted me to ask why I wasn’t using new card. So putting money on new card isn’t free via app. I was just on call with Walmart money card for about 18 minutes just now regarding this issue. She didn’t know answer so she hung up as I was writing this..Version: 1.44.0

Only a fool uses one basket.After losing my job due to corona, I decided to use this card for my UC benefits. The card was stolen, my fault I admit that. But two weeks for a replacement card? The fact I can walk into any bank and have a card printed on the spot shows me a card can be printed and mailed in two days. If they would let me use the machine I could drive anywhere in the country and print the card myself faster then their failed system they have in place. I worked hard everyday my entire life, I can’t even imagine the failure of business practices that must be going on at Walmart and Green Dot. Something so simple as printing and mailing a card. I am ashamed that I in anyway support these obvious failures with money I pay in fees. In America you show support with your dollars, you choose the winners and losersdo not support companies that obviously do not have the supply chain to provide a service. Their service is terrible and they should fail. Give your money to a company that can provide the service in a timely matter..Version: 1.28.1

Please beware!!!This card and app used to be amazing. No hidden fees that couldn’t be waived, early direct deposits, it was perfect for me. Suddenly, I’m having nothing but problems. I get a notification text about my paycheck being deposited but the app doesn’t reflect it, the website won’t let me log on and the number keeps telling me it can’t be reached from my area after the call dropped the first time that I called it. I don’t understand how it went from being so right to so wrong at the drop of a hat. They kept sending out emails saying that customers wouldn’t be affected during this pandemic but I guess that’s changed? The worst part is, I can’t even get in touch with customer service to fix whatever issues keep coming up. Hopefully when things get back to normal everything will get smoothed out but until then I would give zero stars at this time if I could..Version: 1.25.1

Struggling single FatherDo not get this card. I have been without funds for 5 days waiting for a new card that was expedited. If you don’t have your card physically you CANNOT get your own money out. My card was stolen a few days ago and it’s frustrating seeing money in my account but not being able to pull out money or transfer money to another account or transfer it to cash app,Venmo etc. I will be dissolving this account as soon as I get my card if it ever shows up. This is leaving my family without food, gas entertainment, bill paying. I’m highly stressed but disappointed that a banking system like this would drop the ball on something as simple as getting your own money out without having tour card..Version: 1.37.0

No more early despot I guess?Me and my husband have NEVER had a problem with this card until one month ago. We have already received direct deposit on Thursday , with his check being always having Friday on it. Well last month we woke up no money on Thursday , he couldn’t even go to work. It went on that Thursday at 1:20pm, okay that was fine what ever he lost a day of work but at least we got the money. The following Thursday no money when he woke up, didn’t come till Friday , we were like it’s just the holiday, NO IT WASN'T ! okay well this is the third Thursday in a row that we were expecting his direct deposit and yet again no money! We got this card for early direct deposit and we can’t even get our money till Friday now! And every single time we call the number on the back of the card they say “we don’t see your direct deposit”, and that’s a lie, we get so much taken out for our rent every paycheck and that always hits the bank Thursday. I’m just wondering why we don’t get our deposit till Friday now when our other bank get there part for the rent on Thursdays?.Version: 1.14.2

The downfalls of a Walmart prepaid cardI’ve used a Walmart prepaid card for a year no problems, now it has expired and a new one was sent I was allowed to deposit money on the new card only to find out that although they say it’s activated it is not !! I have spent the majority of a week and talked to customer support over 20 times and no one can figure out how to activate this card and when I call the on line guy says it’s activated but it is not , when I downloaded the app I keep getting a message that says due to technical difficulties they can’t do anything now they have my money and I can’t access it I feel like I’ve literally been robbed since I can’t take off my money, the card is not functional and no one knows a darn thing , now I have to get an attorney to figure out how to proceed from here to get my money back plus I’m so ready to sue them for emotional distress !!.Version: Version 1.22.0

This WAS a great app and prepaid cardI have had the Walmart MoneyCard for 7 months now. The first 4 months everything was great. I always received my check 2 days before. I would receive consistent updates about my balance, deposits, and spending. Fast forward to January 2019 and an update changed that all! My spending notifications are delayed sometimes up to 24 hours. I NEVER receive deposit information. And I am no longer receiving my paycheck 2 days early. Everything that kept me with this card and the app has disappeared. Some days the app glitches so badly it force closes multiple times and I have to call to get my balance information. Slide for balance never works. Most days I have to refresh my balance 2-3 times to see an updated balance. I always have an issue moving money from my stash. There always seems to be a glitch, I just wish this could go back to being the easy to use, accurate app that I first downloaded..Version: 1.17.0

WORST BANK EVER👎🏽👎🏽👎🏽GREEN DOT BANK IS THE WORST EVER‼️ THEY LET A GYM CHARGE MY CARD $144 THAT I NEVER EVEN BEEN TO NOR HAVE A MEMBERSHIP WITH THEM ! customer service is UNPROFESSIONAL!!! I had to call for dayssss just to talk to an UNPROFESSIONAL MANAGER! I had 4 different agents get on the line & tell me that they was looking for a manager for me to speak to just to come back to the line 10minutes later telling me “the manager is just going to tell you the same-thing” I had to argue with this man just for him to go find me a manager! & the other 3 just put me on hold ! 2 hung up & 1 never came back to the phone! they denied my dispute due to “the transaction having no errors” LIKE WHAT DOES THAT EVEN MEAN WHEN IM EXPLAINING TO YOU I NEVER EVEN HAD A MEMBERSHIP WITH THIS GYM! now i’m waiting weeks for a letter explaining why they didn’t find an error so now $144 is gone from my hard working money because my card holder won’t even fight to see why tf my card was charged from a place I never even been to!!!.Version: 1.19.0

People don’t know how to do their jobI don’t understand how people let things happen like this maybe no common sense or just ignorance. I cannot access my savings or my account by app or website I can’t get a hold of them by phone all it keeps telling me is call failed you have no connection but my phone is perfectly fine. I think it is people are lazy not wanting to do their job on their part and I believe this is what is wrong with this world now and this is why we are going through what we are going through now with this pandemic too much ignorance out there not enough common sense....... PS I am stuck with no food nothing with a child and have to wait on them people to finish doing their job which is really sad when you have to wait on other people that can’t do their job right.Version: 1.25.1

The absolute worst everything..If you value your time, stay away from everything that involves GreenDot and Walmart money card. I don’t care what experience anyone has had using the service offered by Walmart money card and green dot. If you have anything good to say about them and their service, just wait until you have questions that need answering or you expect to be able to use options like direct deposit. Sorry, they closed and changed things without giving notice. Sure you can log into the app or the website, they make it look all good. That is until you try and navigate through the app and/site. You’ll be surprised to see that any options you choose are not available with this card. Oh, and just wait until you try and seek answers through the customer service chat which ends in nothing. Call the number, ends in nothing. If you’re lucky and someone calls you back, good luck with trying to get any kind of help to resolve your issue. It’s always nice when you think you can count on a service to find out it’s all a mirage to make you think it’s there. For the admin that is going to try and communicate back to me with this issue, DON’T BOTHER ME WITH IT. Unless you plan on ensuring the very prompt payment of my complete direct deposits that are now nowhere to be found by anyone. If not, leave me alone..Version: 1.25.1

So many problems latelyI used to be ok with this card, I have had it for a couple of years now. Since the 4th of July when their system went down I feel like I’ve had nothing but problems with it and most often these days it’s transferring money from savings to checking. The customer service rep today tried to tell me today when I called that I did not make a transfer but quickly pulled back when I demanded a manager and suddenly there my transfer was in the system but it was a technical issue preventing it from going into my checking. I will be switching banks. This would probably be a good card for someone who doesn’t need a savings account and just needs access to a checking but be forewarned their customer service is incompetent and they often blame their issues on technical matters and have no idea when it’s going to get fixed half the time..Version: 1.41.0

Don’t recommendThe app hardly ever works so you can only login from the site which has limited access to things. Most times if they have a technical issue your deposit won’t hit for another 24-48 hours and it’s such as hassle when you’re the financial provider for your family! There’s also a monthly fee they charge of $5 if you don’t have enough deposited into the account by the due date and you’re charged fees to take out and even add money to the card, it’s ridiculous. I only got it to get the early deposit but I’ve decided it’s too much of a hassle so I’ll stick to using my normal bank! A pro to having the card is the day early deposit, cash back earned when shopping or getting gas at WalMart/Sam’s and the fact they now allow you to do disputes via the app (when it works). Point is, I don’t recommend as a primary card!.Version: 1.25.1

Needs a ton of upgradesUnable to find “Family Accounts” icon on iPhone & customer service gave information on ho to find it. However, the “Family Accounts” section is a different set up than what was described by customer service. Customer service is unable to edit or help with any personal information entered into account that time of set up. If incorrect information is accidentally typed in at account set up, you must close the account & get a new one. Customer service said that money placed into the main account would be accessible to everyone listed under the “Family Accounts”, but this is not the case when using the app. Each additional person is linked to the main account only through the routing number & then given a separate account number. This card functionality is the same as any bank, and customer service should be able expanded to offer as much help with your account as needed..Version: 1.27.0

They are thievesGot a direct deposit and they blocked my account submitted info they requested and they failed to disclose that I needed to put a case number which was never given to me. They have had my money going on almost 2 weeks now can’t tell me where my personal info is and won’t return the money back to my employer. I have contacted a lawyer and also reported fraud to my name because of this. My family is at risk of loosing our home. I have had to beg other friends and family for money for food and diapers. They have increased my depression had to go to Dr for this issue. They steel your info and your money. Then they don’t let you talk to anyone and they read from a script and repeat themselves over and over with no solution to help fix the problem. Never going to use them ever..Version: 1.14.2

Closing for home delayed due to this card!I’ve been a customer at least 5 years and now I am trying to buy my house this account has been a nightmare! Firstly I attempted to wire 5k of funds for closing it took almost 2 weeks no one knew where the funds were and they finally came in the form of a check!! Secondly my mortgage company is asking for updated e-statements that I cannot provide. Here it is 7/6 and the statements for June still are not showing online. The customer service team is a joke and never able to offer real assistance or solutions. Stopping all direct deposits effective immediately and closing this account. If I lose my home I’ve been trying to purchase over something as minor as an e statement I am going to be highly upset!.Version: 1.35.0

DisappointedI have had my Walmart card for many years with no problems but over the past couple of years money has been taken out several times not authorized and without my knowledge. Every single time I dispute a transaction it gets declined. Every now and then they ask me if I authorized a big amout purchase using my PIN number and I say yes but when a big purchase is made online or a place I’ve never purchase from, I get nothing and they let it go threw. I’ve called to stop a pending transaction that I didn’t authorize and I am and told they can’t do that so it goes threw. Then I dispute it and they decline that even though I called to stop it. What kind of bank declines their members dispute and don’t help them. I have lost hundreds maybe more than a 1000$ because they don’t protect their card holders. This is the worse card or bank to have your money in cuz they treat you like the criminal instead of like a valued member. Your money is not save using Walmart prepaid cards..Version: 1.40.0

Nothing but problemsI planned on getting a plain old prepaid visa as a gift for a friend. I brought one of these money cards up to a cashier and asked if it would be good for that purpose. She seemed sort of confused but said it would be fine. After reading into it a little, I decided to keep it because it was too complicated for a gift. Monthly fees, re-loading. This was definitely not it. I’ve had nothing but problems with it. First of all the set up was obnoxious. Now I can’t get onto the app, and can’t seem to find any answers to my questions. All I want now is to just cancel it and throw it out, but I don’t know if it will start sending me bills for the monthly fees if it eventually runs out. This was honestly the worst thing I have ever bought. Should’ve just given cash as the gift..Version: Version 1.21.0


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