Frontier Airlines App Support

Frontier Airlines App User Reviews

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Frontier Airlines Pros

✓ Why is it glitching out!!!!!I usually don’t have any issues with the app. Especially compared to other airlines, yet this past week Oct 20th, I’ve had to login via the website because the app keeps crashing. I called the 800 number to let them know, as this has been going on since Monday. To not avail, it hasn’t been fixed. I’ve had to go to the counter to retrieve my tickets. This is an inconvenience, as I have clear & TSA & I enjoy utilizing my mobile device to have my tickets handy. Fast forward to today Sat Oct 23, I’m trying to purchase 2 flights on the app. I get all the way to the payment only for it to glitch, close and completely log me out. I try it again. This time I can’t login it keeps glitching out. What’s really going on, help paying customers out. I’m not just casually scrolling and gazing, I’m trying to make a purchase. Please fix this as of now this exact moment 7:24 MTN time on Oct 23rd it’s not sufficient or operable..Bjb904Version: 1.10.1

✓ First time , hoping for many more!!We flew Frontier for the first time and have nothing but great things to say. Flights were on time, staff were great..Bryan17567Version: 1.7.2

Frontier Airlines Cons

✗ Not customer friendly!Using the app to buy seats and carry-ons was not a good experience. You have to book separately for each leg of your flight. We booked outgoing seats and one carry on bag, advertised at $50 per bag and $21 for the seats we selected. That charge turned out to be $244. I went in to select seats and add a bag for our return trip (I was not informed and thought my purchase was for both flights- my fault) the next day. At that time, the cost had gone up and added another $360 or so to our cost. Live and learn- $58 tickets have now run me $750. BUT the seat selections for our departing flight disappeared. There is no phone number to talk to anyone and the chat says an agent wi be with you shortly, but they never came on after several hours. I emailed, and the response time was advertised as 7 days. They did respond sooner, to tell us they see where we paid to downgrade our seats. I emailed a receipt and screen shot of the assigned seats. No response. The gate agent fixed it for us, thankfully. But the app is slow, cumbersome, and apparently glitchy. With no human customer service, it’s not worth the risk..Irritated and out of $Version: 1.15.2

✗ NEVER USE APP OR THIS AIRLINENever again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.Ebug810Version: 1.12.2

Is Frontier Airlines legit?

✅ Yes. Frontier Airlines is 100% legit to us. This conclusion was arrived at by running over 821,991 Frontier Airlines user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Frontier Airlines is 92.4/100.

Is Frontier Airlines safe?

✅ Yes. Frontier Airlines is quiet safe to use. This is based on our NLP analysis of over 821,991 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.6/5. AppSupports Safety Score for Frontier Airlines is 92.9/100.

Should I download Frontier Airlines?

✅ There have been no security reports that makes Frontier Airlines a dangerous app to use on your smartphone right now.