IQAir AirVisual | Air Quality App Negative ReviewsIQAir AG

IQAir AirVisual | Air Quality Negative Reviews

4.8
4.80837 star

Total 18 Negative Reviews

IQAir AirVisual | Air Quality App Complaints & User Negative Comments 2023

IQAir AirVisual | Air Quality app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using IQAir AirVisual | Air Quality? Can you share your negative thoughts about iqair airvisual | air quality?

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IQAir AirVisual | Air Quality for Negative User Reviews

Horribly inaccurate.I live in South Korea and have for a total of 5 years, spread out over the last decade in a 3 year stay and now 2 years into a 5 year stay, in that time the air quality here has gotten much much worse. I was recently diagnosed with asthma (something that is apparently becoming more common for people in Seoul) and have to check the air quality regularly. If it's above 100 aqi I have to wear a special filter mask to leave the house. I got this app to make it easier to check the AQI regularly, one of the big draws for this app is it notifies me if the AQI goes above 100, or it's supposed to. Yesterday it never dropped below 100 and I never got a notification (thankfully I'd had the thought to check online before leaving the house) and upon checking the app it said an AQI of 63 when it was really 163. If you're relying on this app for all your AQI information and live in a city with poor air quality such as Seoul you may be putting your health at risk by relying on this app..Version: 3.0

⚠️ They Track YouThey track you across apps and the web. Do you really trust a company that does that? See the App Privacy section of their App Store page for details..Version: 6.0.0

Please turn off air quality alerts on mapThis app is usually great. At a glance I can see how air quality is trending across my region, which is so helpful for smoke season in Washington State. However, they seem to have just added a feature where it shows “air quality alerts” for each place that has one on the map. Since that is literally every municipality in my state, I can no longer just open the app to the map and see what the levels are like, because the actual AQI bubbles are annoyingly blocked by the alerts unless I zoom in a lot. This so so unhelpful, I know that the AQI is bad already and I do not care if every city has issued an alert (which means nothing, it’s not like it changed the aqi). Please allow users to turn off the AQI alerts so they no longer visually block the data from the air quality sensors..Version: v6.5.2

App has not been working for over a monthI use the app frequently for work as we have AQI monitors outdoors and I live in a polluted city. The app has not been working for nearly a month, it will not connect to the servers, will not find my location and will not update or allow me to enter the codes for the monitors at work. I have tried deleting and reinstalling the app and have tried a hard reset of my phone but to no avail. I have no internet connectivity issues and all of my other apps are working perfectly. Very frustrating when I rely on this app so so much for working outdoors..Version: 5.4.2

Inaccurate - Don’t Rely On ItThis is totally inaccurate for Sydney, Australia. Yesterday I received a poor air quality alert from the NSW government AQI website but this app shows good air quality - 27 for my local monitor station 12km away. There are many hazard reduction burns around Sydney now - 3 in central Sydney and 18 in total (rural fire service NSW). The air smells like a bonfire and my eyes sting. The app says it accesses government data - I doubt that. People with lung conditions rely on accurate information and they shouldn’t be allowed to operate in countries unless they use verified data..Version: 4.1.1

OK, but needs to be opened up to other data sourcesMost towns and cities have pollution monitors at busy road junctions or in city centres. My city in the UK has one data source for the whole of city represented on this platform which is 10 miles away on the east side of the city when I’m in the west side. This app needs to reflect data in the suburbs nearer to where I am most of the time. It would be good to open up the app, platform to additional more hyper local data sources over their own hardware and the official sources which don’t actually monitor or come anywhere near my area..Version: 6.0.0

App doesn’t get basic functionality rightThe service behind AirVisual is decent, but basic functionality in the app is broken. For instance, take a look at the map one day, and then look again the next day, and all the data will simply be out of date. Zoom and scroll, and newly loaded stations will have up to date numbers, but others will still be wrong. The UI has also been redesigned so that the lost of your own sensors is basically useless. You have to open each one individually to see anything more than a colored dot indicating air quality. This app represents the worst trends in modern design. It looks pretty at a glance, but it seems that no one on the development team ever tried actually using their own app..Version: 6.0.2

Would give negative stars if I couldI’be been a long time fan, and still am, of IQAir’s air purifiers. In fact, I own 4 of them. I was deeply disturbed when I waited exactly 48 hours into the East Palestine Ohio train derailment that happened a few months back. I thought to myself, what a great way to finally see if this app is reporting real accurate data. In an effort to give IQAir the benefit of the doubt, I waited the extra 48 hours in hopes the app would have either picked this tragic event up on national news or actually report real data. To my dismay, IQAir reported “GREEN LIGHT” next to which was a photo of a man on a bicycle stating great air quality to go for a bicycle ride. WOW. Really? The entire city has been EVACUATED and animals are being found DEAD on the ground but according to IQAir, the air quality is GREAT! What’s more disheartening is my review (same as this one) posted at the time was never approved and didn’t show up. I wouldn’t be surprised if this one doesn’t show up either. Sorry, IQAir. I’d love nothing more than to report 5 stars for you but you can’t cheat people like this especially when this information is used for people’s health. Shame..Version: 6.5.0

It Might Be a Good App if...I used the app for a couple of days and was pleased with the ease-of-use and the number of places I could monitor at a glance. More importantly, the app utilized different monitoring stations than the epa website, so it didn’t seem redundant. And, always a sucker for something pretty, its slick appearance appealed to me Then one day I was at work and the smoke kept rolling in, soon obscuring the view of a nearby butte, yet the app’s AQI number read 187, pretty much in the same range it had been for a number of hours. Finally, after I finished my work project, I checked 2 other monitoring sites and the AQI was actually over 400! Maybe it was a glitch with a particular monitoring station? Maybe this really is a great app??? In that moment I was disappointed, felt like got a false sense of security counting on the app so I deleted it..Version: 5.4.2

Terrible app with deviceIf you have an air iq, which I just bought. This app is pretty terrible. It has HUGE gaps in the reporting. For example I have my device on all day. And the graph for “daily” report only shows info for 10am-2pm then a huge gap of no data, and then more reporting from 5pm-11pm, then a huge gap again between 11pm-2am. It’s completely random each day with times it will decide not to record info. The decide itself shows what happened over the last 24 hours fine. But the app shows these huge gaps which makes it useless since you can’t look back at history on the device itself beyond a day. So this problem with the app makes in unusable and also severely damaged the usability of the device too since you can’t access historical data beyond a day. This makes testing in a bad air home almost impossible to see if you are making any progress or not. For a $300 device, the app should work flawlessly with it..Version: 5.0.1

Can be useful, but not always accurateI use this app to help prepare for bad air conditions, since I live in the PNW and the wildfire smoke aggravates my asthma. The statistical information and maps are really interesting and informative and the app itself is easy to use, but now I'm concerned that the information I'm getting is not accurate. There is currently an air advisory due to smoke in my area. For some reason, this app is insisting that the AQI is "Good" despite the fact that I can actually see pollution in the air. I'm not sure if this is really the app's fault or the fault of wherever the information is being sourced from, but regardless, I don't think I can rely on the information I'm being given to help me make informed decisions about my health anymore. It's unfortunate since I was really excited to find an app like this in the first place. If you decide to download it anyway, please be cautious and don't use it as your only source of information..Version: 4.2.1

UmmmI’m sorry but I’m finding it very difficult to believe this data. I’ve traveled extensively and had opportunities to view these supposed cleaner cities from a point where I can see the brown smog hanging over them. I’ve also done the same with the cities that are claimed to be ten times worse and hardly noticed any difference. One can only assume that the equipment used to gather the data is unreliable, otherwise the data being presented is false. That’s my honest opinion..Version: 6.4.0

Forecast data is completely unreliableWhile current local condition air quality seemed accurate, the forecast data, even just a few hours ahead, was completely wrong. I live in Oregon and we had horrible air quality last summer, in the unhealthy range repeatedly, even crossing into hazardous at times. With many wildfires burning across our region, we are all jumpy in fear of a repeat. For some reason, despite consistently good air this year, the app predicts unhealthy air 4 hours in the future every single day. During the first week I cancelled a number of recreational and outdoor activity plans based on these predictions. I am especially peeved about one of these cancellations, something that I really wanted to do and lost some reservation money. I followed the site for another week—same thing every day. I know air patterns and fire conditions can change rapidly but AirVisual was never correct. The forecast ability was the main draw for me so I deleted AirVisual and swapped it out for an app with a very simple design, just current AQ numbers in bubbles on a map, easy to navigate around a region..Version: 4.2.1

Love the info-as far as it goes. Definitely recommend as one tool.Great app, but as a small population state in MAINE. I am in the second largest city, Lewiston and I am not sure if the readings ARE actually for LEWISTON or the most well known city of PORTLAND which would mean a difference for someone like me. What would be very helpful for people with lung diseases and air quality issues- knowing mold/ mildew spore counts as well as allergens such a ragweed, goldenrod, and other pollens. These are just as important to know for most of us. Thanks for the app- I have been telling others about it, but then I have to go to other sources for the other info- one app that would tell me everything I need to know as a person with severe lung disease and allergies would be the BEST!!!.Version: 4.2.1

GarbageWhen I first downloaded this app it could show wind currents and offered to alert me when the AQI was over 30 and under 25- as someone who is sensitive to smog particles this was worth investing in until I actually used it for a week, I no longer can see the air currents to tell the directions air toxicity is coming from, Nor do the alerts warn me when the AQI is above 30, instead the only alert I receive is WHEN ITS NORMAL, imagine that? This makes it useless to defend yourself from toxic air- just a cute data drainer don’t download this app or purchase the 276$ equipment to join in like I was planning to do until this app can’t fulfill its own basic functions. I deleted my account and decided to buy a dyson air purifier/ionizer instead- tl;dr this app will notify you only AFTER you have ingested toxic air. Fix your map. Fix your notifications.Version: 6.2.3

Wrong details givenCertain details are wrong..Version: 5.2.0

Used to be better.I've relied on this app since mid-2020 but now I need to find another to use. It used to work better and be more accurate than it is now. It seems like they use user-generated data to report AQI now and it's rarely accurate. On days when I can distinctly smell wildfire smoke all day long and see a haze, the app reports good AQI, probably because Johnny down the street has a monitor set up inside and is providing inaccurate data to IQAir. Also, how is it possible that the AQI is "good" on my street and "unhealthy" two streets over? It's these kind of inaccuracies from their new data-generation system that have me searching for a new AQI app..Version: 6.2.4

Uncomfortable UI and sightly more cautious air ratingThis app is useful because it has daily notifications and a widget. I use this app to check the air quality in Korea. But the number that this app reports is almost always higher than the Naver number, which is probably most correct in Korea. If it’s :( unhealthy on AirVisual, it’s just :/ not good on Naver. or if it’s :/ not good on AirVisual, it’s :| ok on Naver. It can be good to be cautious though! The worst part about this app is the UI. Swiping from the left never works to go back to the previous screen so I have to move my hand and push the back button in the top left corner. So annoying! There are a lot of menus on the bottom that I never click on like a map, a world ranking, and other not-that-useful stuff. Overall, it’s not that nice to look at and a bit frustrating to navigate. So I give 3 stars..Version: 4.1.1


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