GoFan: Buy Tickets to Events App Negative ReviewsHuddle Inc

GoFan: Buy Tickets To Events Negative Reviews

4.7
4.76865 star

Total 28 Negative Reviews

GoFan: Buy Tickets to Events App Complaints & User Negative Comments 2024

GoFan: Buy Tickets to Events app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoFan: Buy Tickets to Events? Can you share your negative thoughts about gofan: buy tickets to events?

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GoFan: Buy Tickets to Events for Negative User Reviews

Outrageous convenience fee!!!I can’t believe that in the midst of this pandemic that a company would take advantage of high schools having to find a hands free, no contact approach to accommodate state guidelines for allowing fans (mostly parents) to watch the games. They are charging a 25% “convenience fee”. They should ashamed to charge that rate in any scenario, but in a time like this it’s just a money grab to gouge a captive audience. Maybe they should refer to the way “Zoom” handled this opportunity and provide this service free to schools. Now they are the verb used to describe video conferencing..Version: 4.0.1

Sick of feesIt’s so frustrating that attending a high school event is now $5-$10 more expensive each time because of the fees this app charges. The amount of money they make off amateur athletes is disgusting. Not only that, you better hope the cell service works at the time you want to enter because they have no way to add the tickets to your wallet for a no-data redemption experience. Data at our local stadium is spotty so every week I have to load it and walk quickly to the gate before the app decides to reset on me and I lose the ticket screen. I’m a big lover of tech that is designed to make our lives easier, this fails at that miserably and, frankly I hate having to use it week after week to go to high school events..Version: 4.0.5

Needs another updateAfter the last update, Only half the events listed for my school have shown up in my app. To get the tickets, I have to find someone who can see the event listed on their app and have them send me the link. This was never an issue before, but now it’s a huge inconvenience, especially with limit ticket sales. ***I have updated. Refreshed. Tried the website. Deleted and redownloaded the app. Everything. I’ve called the schools directly to make sure they are available on the app when I don’t see them. There’s currently a game available now with tickets that I can’t see through this app, but someone sent me the purchase link to from their phone..Version: 4.0.3

Highway robberyI cannot believe junk to come from this pandemic. This app has been sold to high schools as a safe way to manage entry fees. While slowly robbing the poor parents. It’s already bad enough that the schools charge an arm and a leg for entry to every game in an attempt to fund their programs. Now thus app takes its slice as well. The app doesn’t work great, then on top of everything you can’t leave the building once you’re there because, I don’t know someone might not get their cut. I wish we could just say no but you have the perfect storm. Cant very well tell my kids I’m not going to watch them can I. I hope the high schools will smarten up and put GoFan in the trash!.Version: 4.0.1

Deplorable scam. They charge a service fee for each ticket even if it’s one transactionDeplorable scam. They charge a $1 service fee for each ticket even if it’s purchased in one transaction. So even if the ticket is $4, the service fee will be $1 added for each ticket. Shame on the school and the app. Purposely refusing cash that kids carry and making whoever has Apple Pay carry the burden of paying for it and then collecting from everyone..Version: 4.0.5

Hot mess!Tried to find my kids game for the last three days - nothing was available. When the school finally posted something, there were filters in place (not filters I had turned on) and while all the help sites say that you can turn them off by “toggling” them that didn’t work for me. Finally found the game by logging off my account and searching repeatedly for the game in 10 different windows. I had to create a whole different account with a different email address just to be able to purchase tickets - I mean, come on! We all have better things to do with our time than this - just to be able to see our kids play sports. Ridiculous!.Version: 4.0.5

Charged but never got ticketsI tried to purchase a ticket and GO-FAN said that the numbers i typed in were incorrect and there were no charges made and so i typed it in again and it said my card was expired, which it’s not. Then they proceeded to charge my account two times after saying that no charges were made. I did not receive tickets but was still charged twice. This happened back in October as well, I was charged but never received the tickets. I don’t recommend this app to anyone..Version: 4.0.5

NOT User-friendlyApp only works if you delete it and redownload; and then it only works once, leaving you to do it all over again the next time you need tickets. It appears the app only works well if you search and purchase tickets on a desktop and then they’ll show up on the app. This app is everything but, convenient and user-friendly..Version: 4.0.4

Unreliable and untrustworthyApp was still selling tickets after the game was “sold out” so my child and at least 20 others were unable to access the tickets at the gate. The tickets were visible on their phones but the app refreshed and had no record of the tickets. Left the students embarrassed and confused. No customer service response a week later. My husband had a similar experience with the tickets disappearing at a game 2 weeks earlier. Shameful con artists own this app. Wish I could rate it zero..Version: 4.0.1

Loathe using the appI find it ridiculous that schools are using this and in turn charging parents/fans even more money through the apps fees - charging an additional 15-20%. Parents have to pay for the kids to play school sports, then they have to dish out even more money for all the extra things they need, then they have to pay to watch their kids play the sport, then get it up the backside in the ridiculously high app fees. I also find it crazy that you can’t save a credit card to your account and have to plug it in Every. Single. Game. Schools should offer the option to accept cash and GoFan needs to charge WAY less on the fees - it’s a rip off!.Version: 4.0.5

Bought useless tickets…We pre-purchased tickets for a game at a school in a different county. Upon arriving at the school we were told that the school NEVER sells tickets online and does NOT have an account with GoFan. We ended up having to pay (again!) cash to get in to the game. We immediately contacted GoFan to try and resolve this issue and we were told that they have a no refund under any circumstance policy. I am not sure how GoFan gets away with selling tickets to a school that they don’t have an account with. So buyer beware!! Don’t purchase GoFan tickets in advance because EVEN if they advertise the game tickets on their site, they may not do you any good when you get there. Lesson learned, money lost— we will never pre-purchase tickets on GoFan again. We will wait till we are at the ticket counter to ensure the school actually uses GoFan. Also, I will be petitioning for OUR county to stop using GoFan or at least offer a cash option so that I don’t get my money stolen again!.Version: 4.0.4

Wrong date and time on tickets!So bought tickets for my son’s game. Game time 5:15pm. The app thought game time was the following day at 12:15 am. Thankfully I could access my ticket through the email link I had been sent but what is the point of the app if it doesn’t save my info and thinks I am somewhere in Asia instead of California? Tried clicking the app support button in the App Store and it only linked me to their purchasing website with no way to contact developer..Version: 4.0.3

Tickets go missing!Buyer beware, it says when you buy tickets they’ll show up in the app which is not what happened at all. Showed up at the event and couldn’t figure out where the tickets were. almost had to buy new tickets until the ticket counter figured out how to look them up online. Frustrating experience and would avoid using this app at all costs in the future..Version: 4.0.5

It works at a costSchool forced all ticket sales over to this one company's app. Not only do the tickets now have a 20% price increase to use the app, but the app constantly pesters the user into providing location information EVERY time it opens. Ask once then stop asking for goodness sakes. It is bad enough that we now have a 20% price increase and this is the only way to pay for tickets to our games, but constantly asking for location info makes me highly suspiscious the company does more with location data than just "help" you find your school..Version: 4.0.4

Clunky appIf you buy a season pass you are unable to transfer separate game tickets. Found this out the hard way. I transferred what I thought was one ticket to my son who was in town. Turns out it transferred one of my season passes I paid $150 for. Hopefully he can send me the link back so I can use it. No where did it say this would happen. Thanks.Version: 4.0.5

UselessHate the fact that I have been forced to use this app in the first place. The problem is that some schools do not use this platform so they are not in the database. If an opposing school forces you to use this method of payment, you still may not be able to access the game via the app. Spent hours trying to find a game with no luck because I was using the name of our school, their school, city names etc etc. Was told it depends on how the game is entered into the system. If it is a divisional playoff, it could be under the division name instead of the school name which is confusing. App should work if a school gives no other option to attend. In addition, there seems to no longer be an option to purchase tickets as a guest. I do not want to open an account and spread my cc info further across the www..Version: 4.0.5

FrustrationI have purchased tickets 3 times using this app. The first time I had screenshotted the ticket so I had proof and was able to use. The second time my had to purchase a new ticket. This last time - my son’s Sr. Recognition Night, I couldn’t get the app to work at all. I have deleted it now and wonder if I have had the wrong app the whole time. There is another GoFan Box Office - maybe that is what I should have had all along. Not sure I want to try again..Version: 4.0.2

Sadly forced to give this app more money !!Hate having to use this app but have no choice if I want to go to my kids games. Purchased tickets and the other team cancelled the game 2 hours after I HAD to purchase through this app. This app charges convenience fees for EVERY ticket purchased then won’t refund nor give u a credit even due to cancelled games because of Covid. During the pandemic this app will be making a crap load of money taking advantage of people who want to go to their kids games and forced to use this app to do so and even when their games are cancelled. Wouldn’t recommend this app to anyone and really hate that I have to use it myself..Version: 4.0.2

25% surcharge ??How can you set up a service for a HS sporting event and charge a 25% surcharge fee? That’s is usury and should be reported to the CFPB. Paying $5 to get into the game for a kid is fine but GOFan charges $1.25 on top of that - it’s literally taking advantage of people that don’t know any better - I think regulators would be really interested in investigating this kind of excessive fee because a Debit or credit transaction costs Pennies not dollars for this size transaction . Be better GoFan..Version: 4.0.4

C’mon, no way to save info?It’s fairly easy to get your high school tickets but the $1/ticket fee on top of the fact that none of our info can be saved is a complete hassle. Ticket Spicket is another service that our local high schools use and it is seamless in that way. Both price gouge per ticket, but this should be more user friendly and we should be able to update our user profiles..Version: 4.0.4

Double chargedMy purchase attempts were never going through. Before trying to run a new card, I triple checked to make sure I didn’t have a ticket confirmation in my email or under the ticket tab on the app. Nothing. Run a new order with a different card and it goes through. Check my email and see that my first attempt actually did go through, just delayed. Now I have extra tickets I don’t need..Version: 4.0.5

Hate this app!The app never works. If I could give it negative stars I could. My log in never works. I set up an account with a school preferences. Every single time I have to search for the school again. It usually says No Events when I know there is at least one event. I buy tickets but they don’t show up in my tickets so I have had to re-purchase tickets multiple times. The app is a total hassle. By the time I get to the game I’m agitated from trying to get the app to work, re-searching for the school and trying (in vain) to find my tickets. I really wish our high school would stop using the app! Hate, hate, hate using it. Did I mention I hate the app?!?!.Version: 4.0.4

TerribleI got the app and paid with Apple Pay for some tickets. Not once did it ask for a login or email. Paid and waited for something to happen or prompt for an email. Nothing. Checked the apple wallet. Nothing. Checked my bank. Charged for the tickets. Go back to the app and it wants me to buys tickets again. All the reviews that say great customer service must be old because I can not find any contact info to get customer service. I tried Facebook and the automated message is says they are away. Looked for refund options and how convenient, no refunds allowed. What a terribly designed app and non existent customer service. Absolutely avoid this if possible..Version: 4.0.3

Poor customer serviceThe only way to communicate with them if you have a problem is email. I have asked twice now for someone to call me and they have not. To pull up the passes my son used his student email and we paid for 2 all sports passes for over $150 only then did the app prompt you to create a login and my son typed an invalid email address. I have been emailing back and forth with them. After numerous attempts they sent me the “incorrect email” and told me this is the only way to login to see my sports passes. They are not able to resolve the problem on their end. I do not understand how an app can not fix the problem on their end..Version: 4.0.1

Poor Customer SupportI purchased an all sport season pass for my son. After transferring the ticket to him it disappeared from my account and he cannot access it. It is associated with his student ID. The app should be able to see that the pass has never been used. I reached out through email and provided requested information. No one has returned my emails after several attempts and I am having to pay each time my son attends a football game. Basically I have lost $60 and continue to pay for tickets because costumer service will not assist me in resolving my issue. What a waste.Version: 4.0.5

Horrible appDon't even know why I gave it two stars? I’m running the app on an iPhone e 13 Pro with the latest OS. The app constantly crashes or logs you out, that’s if you can even log into it. Using their website works better I was able to buy my tickets there. The app doesn’t allow me to save my favorite school and doesn’t show my ticket purchases. I have to rely on the email confirmation to show my tickets..Version: 4.0.5

Gouging Youth Sports & Poor Platform PerformanceSchools have seemingly adopted this platform in a response to the pandemic but it highlights a culture of profits over parents. Firstly, the platform does not always function properly and typically needs to be refreshed several times to find the desired event. Secondly, EACH ticket purchased incurs an extremely high ‘convenience’ fee of $1. I don’t consider it convenient when forced to pay this cost when no other options are available. Sometimes this convenience fee equals as much as 20% of the ticket value. For youth athletics, this platform should reconsider their fees and make the interface more user friendly..Version: 4.0.4

GoFan is a rip-offYou should not have to pay a dollar service fee for every ticket sold. If I buy 5 tickets, I have to pay 5 dollars on service fees? What is this fee for? I’m doing all the work! Seminole county public schools should not be using this service. It’s terrible! Also, not convenient because EVERY TIME I buy tickets, I have to enter my credit card information. Not easy if you have a student in sports..Version: 4.0.5


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