Adobe Express: Graphic Design App Negative ReviewsAdobe Inc.

Adobe Express: Graphic Design Negative Reviews

4.8
4.8463 star

Total 52 Negative Reviews

Adobe Express: Graphic Design App Complaints & User Negative Comments 2023

Adobe Express: Graphic Design app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using Adobe Express: Graphic Design? Can you share your negative thoughts about adobe express: graphic design?

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Adobe Express: Graphic Design for Negative User Reviews

SYNC to desktop doesn’t work!!!This is incredible. After hours of working on a project, and being forced to do it on my phone instead of the desktop, because the features on mobile are better and more thorough than most of the features on the desktop version, I cannot open my project on desktop. It doesn’t even show as a project. After discovering that deleting the app and reinstalling, it can force some kind of sync between the app and desktop, I find that my project is deleted. I had also tried clearing cookies and restarting the computer, logging in and out of Adobe several times. None of these things would work to sync the projects between mobile app and desktop. What could possibly be the reason for this?! Adobe: get with it. Understand that designers and creators are inevitably going to switch between mobile app and desktop because your features are so limited and incomplete on both. Make these two products work together!.Version: 11.14.0

Thanks For The Critical ReviewsWell, I’m saddened and Glad at what I have read so far with latest reviews to the newest update. Adobe, why fix something that isn’t broken? My heart sank when I read about your “new” and “improved” version. Spark Post is by far the best app that I have come upon in years. Best, that I was willing to shell out the yearly subscription fee, which isn’t cheep. I just paid for the subscription over a month ago and now I get to deal with a broken app? No thanks! I’ll will refuse to update my app until you address all of the issues I am reading about, which is larger than what has been reported. Now that I think about it, I tried emailing my projects from Spark Post this morning and all of a sudden they aren’t delivering to my email…. Very strange… Consumers, it’s time for all of you to speak up if you are unhappy with what is being done here. Let the developers know that they messed up. Be very suspicious of the two to three word reviews after the newest update to what ever they are calling the app now saying how great this app is. Whole thing smells pretty stinky to me..Version: 10.0.0

REFUNDI need to be refunded. I accidentally paid for the wrong subscription..Version: 11.15.0

Was a good app but I hate what the new update has doneI really enjoyed using this app but obviously there has been an update and it has changed things and now has made it hard to upload photos etc I can’t use it now, I’m not happy as this app was perfect for what I was using it for. I hope it gets changed back to the way it was..Version: 7.14.2

For one specific reasonLabelling this one star for one reason and one big reason only. You can't add paragraph breaks to text. This is stupid. The backbone of this app is text integration. That's like not being able to export photos as JPGs. There hasn't been ONE post where I didn't need paragraph breaks. What authoritarian rhetoric is Adobe smoking to justify not including a staple commonplace back in 2001? Absolutely dumb. Fix this so this app actually has merit..Version: 11.14.0

Free version has a very intrusive watermarkI’m just trying to simply add text but the watermark covers up everything so it is literally useless.Version: 11.9.1

I don’t recommendWell you might not believe this but when I signed in I was reallllly excited I was about to press a picture- when I camera showed up on the screen it said take a photo please I did... it came up every day until one day it asked some personal questions about me that when it hit this was trying to hack me I immediately deleted it I don’t know why it has so many good reviews,maybe you’ll have better Luck __a normal 16 yr old tomboy.Version: 7.12.0

Adobe images failed to license!I have been using this app for a while now. Even have a subscription. Today I bought a new iPad, and I can’t get any images to load. I’m truly disappointed in this App..Version: 11.21.0

Freezes and crashes after updateWhen I go to change colour of a text font the app freezes solid. Then crashes..Version: 11.15.0

No drawing tools???Was composing my post then wanted to circle the menu items we had and no free form drawing tools?? Seems like a massive oversight....Version: 7.12.2

CrashesI love this app and, until recently, never had a single complaint about it. The content is great, and the ease of use is awesome. But lately, the app keeps crashing. First it was whenever I tried to start a new project. But I love the app so much I found a way around that and copied old projects then recreated what I needed. But I can’t even do that anymore! Now the app crashes upon opening! I’ve deleted and reinstalled it 3 times with no luck. I’ve checked the App Store for updates even though my phone is set to automatic. I’ve restarted my phone to see if refreshing that system works. Nope! Nada! I love this app and use it, or at least used to use it on a daily basis. This crashing thing is no good. Please fix the issue ASAP!! I’m paying way too much to not be able to use the app when I need to..Version: 7.11.1

Amazing still & animated post AppI love this app and use it regularly to create both still & animated posts. It’s easy to use and lots of templates if you need inspiration. Recently I’ve had continued issues with this App crashing or going into zoom or pan mode when I’m trying to edit something. It’s very frustrating and if there’s a solution for this glitch I’d be grateful as I’d previously given this app 5 stars! I’m using it on my iPhone 7 Plus with the latest iOS update..Version: 7.17.0

The site says it has features that don't seem to existThis app feels like it's supposed to work really well but the online tutorials are atrocious and it's so hard to figure it out. Like it took me forever to realize you have to actually tap the picture to get to the editor, and it's pretty good for simple edits, but the site says it has things like removing camera shake and other features that I can't find anywhere. The site says "just go in the app and make layers lol" as if it's that easy, but it doesn't tell me WHERE to do this, and it seems like the features are super vague without having previous knowledge of how they work. Also, why isn't there an option to fit your edit to the frame? And why does it change the size of the picture when I tap "move freely"?? It's incredibly inconvenient to have to do a freeform edit with no guarantee that it's not ruining the quality or actually fitting properly to the frame. These are insanely basic functions that seem nonexistent. Honestly, just improve the tutorials or make it a little more clear how things work cause right now it just seems like a sort of mediocre app that claims it can do things it can't..Version: 11.16.1

The game “We give you something for free, hook you up then change the model “I cannot stress enough how frustrating is to see companies that put a software or application online for free on the internet, get millions of people to use it, and then start pulling out all the essential features to lock you in a corner where you can only move forward by accepting to pay to keep having access to what you started using and now rely upon to portray yourself..Version: 10.4.0

Constant crashesThe app is decent, with a surprising amount of depth if you’re willing to play about - although that makes some of the things you can’t change really stand out like which is a shame. The problem is the constant crashes where the app just becomes entirely unresponsive. Currently using a brand new iPhone12 and almost every time I’ve used the app it has crashed and I’ve been forced to restart losing a lot (but thankfully not all) of my work..Version: 9.9.0

Still needs workToo often, adobe’s own fonts are lost. It’s bizarre that I can save a project that includes Adobe fonts, which are not available a day later. Certain buttons need to be pressed twice. These issues have been hanging around for a few years. It’s time Adobe fixed them..Version: 11.19.0

Good but needs obvious improvementsIts a decent editing app but has some easy fixes that would make it so much better. 1. When the grid says something is centered in the middle of the template, it is actually off by a little bit so you end up having uneven patterns. 2. When you line something up with the edge and it makes you lock on to it, it isn’t actually on the edge but very close to it. You can see the gap between the object you placed and the edge of the project. Same applies when you try to put objects together, they arent actually touching and its very frustrating because theres an obvious gap between them that is easily visible. 3. When you press the “remove background” button on something with a white background and a dark subject, it doesn’t allow you to change the color of the subject but instead makes the supposedly deleted background that color which defeats the whole purpose of the tool. 4. When moving objects around it is very hard to get freedom of placement. It always wants to lock on to the grid but will sometimes let you move it freely if you move it very slowly, but it is inconsistent. Plus the grid is usually off anyways so it makes it extra annoying. 5. These problems may seem pretty small but when you want a project without mistakes these things get really annoying very fast. I make very simple projects that are made way harder by this app just not doing its job when it comes to some things..Version: 11.15.0

Be careful of Sneaky Credit card charges and subscriptionsBe careful of Sneaky Credit card charges and subscriptions! Adobe seems to have lost any ethical or moral stance on how to treat consumers, they slide a clause when trialling a product only to bill you for a year. You cannot cancel easily and there’s a fee if you attempt to do so on top of exorbitant prices. I no longer trust Adobe..Version: 10.10.0

Losing its wayThis app has been through much development and improvement over the years and I’ve stuck with it through the rough times. But when they recently started watermarking and charging a monthly subscription to remove it, I’m going elsewhere. I dislike subscription models for any software, especially when they are only used occasionally. As a professional tool for a business, it might be worth it. For a casual home user, it’s asking too much..Version: 9.12.0

Cant installIt says its compatible with my phone (iPhone 8) but there is no install button..Version: 7.6.0

No logoI tried to make a logo from scratch and it didn’t even allow me to modify the shapes to design a logo or to manipulate their dimensions..Version: 11.0.0

Export settings are garbageEvery time I export something it’s terrible quality..Version: 11.16.0

Good but some features need fixingThis is very useful for most things i do but the remove background needs an upgrade. whenever i click it usually it either cuts off half my picture or just removes the background AND bits and pieces of my picture i want to keep. please fix this now as im creating drawings for a 2d game and im trying to remove the background on them.Version: 7.11.3

Very glitchyI really want to love this app because Adobe products are my preferred programs for all things photography and work related. I was so excited that they came out with Adobe express so I could have one software to use with my coworkers on team projects. We used Canva and learned very quickly if someone created a template and decided to leave or remove you then you would lose all your hard work and have to start over. The biggest issue with Adobe Express is that for the life of me I can’t get the app and website to synch my template. I reached out to support and still can’t get them to communicate. The website is so glitchy and will crash while you are editing. I can’t get my documents to download as a complete pdf either. My two options are single page pdfs or images to combine into a pdf. But these are minor issues compared to the fact that the program won’t communicate between platforms. This is a huge issue for someone in the professional world considering the only option to edit on a phone is the app since the computer version is still in beta. I really wanted to give more stars but can’t with all of these issues..Version: 11.18.0

Texts lost their qualitySpark post is one of the best app I had ever used and I create all of my posts with this app. But I faced a problem recently when I wanted to create some posts for my page. And the problem is: When I add texts on images I can see the texts clear but when I export the image the text loses it quality and it’s hard to see that what I typed, maybe it’s because I used low quality images but it must not be the reason because the aim is to write something on texts whatever it is but the texts must stay and keep it’s quality even if we Zoom the image, texts must be shown very clear. Plz fix this text on photo problem. Plz plz I really pleased with this app but plz fix this issue that texts must not drop it’s quality during export. Thanks 🙏.Version: 9.12.0

Don’t use adobeNothing works right ever and I was forced to use it for a school project and it was the worst experience of my life.Version: 11.16.1

Slow to loadWhen the app finally loads, it works great. But if you live in an area with low bandwidth, I find that each page you click on, takes several moment for it to load. Canva doesn’t seem to take so much time loading..Version: 11.21.0

Could be great if Adobe actually listen to their usersThis app has the potential to be great. At the moment, it’s just good as there are a few things that niggle or are just a bit buggy. For example, I’m trying to access a template I made on the desktop but I’m getting a notification saying that the app needs updating before I can use brand features… only, I’m using the latest version and I’m signed in. Also, why, oh why, oh why can you not have a totally transparent background on text? You can take it down to 5% opacity but not 0%. It was annoying in Adobe Spark and it’s still annoying now! A few other basic things like vector shapes, lines, etc would be amazing! You can’t even add a border to something easily. Other than that, a good app. It’s within reach of greatness… but just can’t quite stretch far enough at the moment..Version: 10.4.0

Loyalty disregarded over profitabilityWell to say the least - I’m truly disappointed!! I’m gobsmacked that myself and perhaps many others being a longtime user from the word ‘go’ - basically since this app ‘Spark’ very first began ... I’ve given only positive feedback throughout its development. Now I’m very disappointed with being forced to subscribe to one of my go to favourite all time apps. There were already existing premium subscriptions you could apply for within the app to unlock more featured design builds by others … now it just seems greedy. I have already been subjected to subscribe to the Adobe Photo Express app. Why can’t the Adobe CC Express bundle both subscriptions? This is how you loose people that have been loyal users from the beginnings of this app, and damage the brand associated with its creation. Again only the privileged win..Version: 10.0.0

Free trialWhy do you have to go move credit card for free trial???? Hate these apps that say it’s free and then have to give credit info to get it..Version: 11.6.0

BUYER BEWARE This App Doesn’t workDo NOT spend your money on this app if you need to export your designs as transparent images as IT DOESN’T WORK. Laughable really when you think about it and they call it a design app. When I try and download my designs (t shirt designer) it exports the design with a white block around every single design rather than being transparent - meaning it is useless to me. Worse still, Adobes customer service outs the most appalling and divisive I have ever seen. They send you emails asking “if we’ve solved your problem” by ignoring you completely. The personnel they have on chat can’t speak good enough English to even converse and is a waste of time before they disappear. They have refused to refund the 2 months since the issue surfaced and they have failed to resolve the problem. They pretend to communicate but it’s all generic emails with no substance and refuse to speak on the phone. DO NOT BE FOOLED DO NOT DOWNLOAD THIS APP - buyer beware they will take your money KNOWING that this seminal problem exists which they can’t resolve and the app is effectively useless. Disgusting..Version: 11.8.2

Lack of features compared to similar appsThe thing I think I find most disappointing is that this app lacks some of my favorite features from the Over app. 1. There isn’t a way to add basic shapes and “add icon” is a mediocre substitute. In the Spark templates they often cheat to make shapes by typing letters and then making the font and font shape the same color. This is ridiculous. Just add some shapes. And snapping is usually not accurate for the icons so they look misaligned unless you nudge them around. 2. The size snapping is often more harmful than helpful. And there’s no way to type in the specific size you want so you end up endlessly bouncing from too big to to small. It’s infuriating. 3. There’s no masking feature. I miss this the most. It’s the thing that makes the most difference between “I did this on my phone” and “I’m a professional.” PLEASE ADD THIS 4. You can’t zoom in to see where things are actually lining up. 5. Nudge seems to move things based on a percentage of the size so getting equal spacing on different sized elements is pretty much impossible. 6. There are no gradients. Which could be a part of the shapes. You can do this, I believe in you. I really want to make this work because I already paid for it. I’m sure developers use other apps to see what’s going on elsewhere, but if they don’t, you really should..Version: 7.7.0

Excellent except…Excellent app, except for the very buggy and unusable “background remover”. It removes whole parts of text image, as well as text outlines, and parts of an image that shouldn’t be removed. Many better apps to use for this. This leaves this feature nearly unusable. Very disappointed that I can’t do it all in one app. Loses 2 stars for not having this very important feature..Version: 11.15.0

No longer worksExports only background. Stopped working weeks ago and will never export the same again..Version: 11.17.1

OkayWhile there seem to be lots of fonts to choose from, none stand out to me. Would be great to have heavier weighted neutral fonts - sans serif with no ‘personality’ - better for brands this way as customers would less likely notice the font isn’t consistent with my existing branding! Colour palette options could be easier to use - you can shuffle through options for backgrounds, but I’d prefer separate ‘background’, ‘font colour’, and ‘highlight colour’ menu options. Recommended colour pallets are otherwise useful..Version: 6.0.2

Great — when it works.I use Adobe Spark Post to make Instagram story promos for my youth program’s events. It is very easy to make a great-looking promotion with this app, taking minimal time and effort, and it’s a lot of fun to use. But that’s when it works. Every once in awhile, the app seems to forget that my paid Photoshop plan includes the premium version of Spark. When this happens watermarks appear, my branding is inaccessible, and I can’t duplicate posts made using premium features. Signing out and back in doesn’t fix it — usually I just need to wait for it to fix itself with an update. I make a promo image WEEKLY using Spark. I need it to work, or I need to make something manually in Photoshop which takes more time and is less convenient [because I can’t do it from my phone wherever I am in five to ten minutes]. As of this writing, I can use premium features on the website but not in the app… so there’s a workaround, but this is an issue that needs to be fixed. I have access to Spark Premium, but it’s not reliable — and that’s a problem. If they were to fix this issue, I could definitely recommend Spark Post. As it stands, I can only tell you “it works great when it works, but sometimes it doesn’t for weeks.” That’s not exactly a sparkling recommendation..Version: 9.0.0

Huge cellular data usageUsed up 1.7GB of my cellular data for no apparent reason..Version: 11.17.1

Mauvaise résolution de fichiersLes images deviennent toutes floues la résolution est tellement basse que c’est très mauvais.Version: 11.15.0

Resizing feature removedSpark Post used to be a really neat free app, and though you could put for a premium version the core features needed to use it were all available for free. Since rebranding as CC express, Adobe has removed the resizing facility so you can no longer resize templates from say portrait to Instagram size without paying for the subscription, rendering even more of the free templates useless if they don’t happen to be the size you are looking for. They did this a week before Christmas and with no warning. Thanks Adobe! Merry Christmas to you to. 🙄.Version: 10.0.1

HorribleI wish I could do a 0 star review… Thanks to Adobe spark, I wasted hours of my time creating a 3D video on “Mental Canvas” that I was super proud of, just for it to be turned into a picture that moves at 0.5 frames per second in Adobe Spark. I also couldn’t write as much text as I wanted, the transitions were the opposite of smooth and I don’t have any time to remake my school project on another program. So excited for my F in humanities….Version: 9.9.0

Good start but needs improvementThe colour switching feature is great, the app easily exports and is good for using adobe fonts however, collaborating is difficult and changes such as adding in new fonts by one designer aren’t universal and will not duplicate across devices and need to be done manually by each user. Can sometimes crash with multiple users..Version: 7.5.4

I am so frustrated with this app!I have been using Adobe Express since December and have loved it up until my project stopped syncing to the cloud. I uninstalled and reinstalled as instructed, made sure I was logged in properly in both instances, did not have them open at the same time and all to no avail. Then, I think there was some sort of update and now it completely crashes. It will not stay open for more than five minutes on the mobile version or the web version. I have been working on this project for a month. I saved it all to my LightRoom as photos in hopes of cobbling it together and obviously can no longer edit. I had to start all over and now the program won’t stay open. Please fix this new, upsetting bug. I’m so, so disappointed..Version: 11.10.0

Great but one critical flawAdobe express is pretty great overall, but there is one lacking feature that almost makes the app worthless for me. One of the best things they offer is the ability to animate text for a post. However, you can’t control the timing of the animation, or, most importantly, the ability to hold the text after the animation is complete. what you get is a looping animation of text which makes it very, very difficult to read text because it’s just moving on and off the screen over and over. If we have the ability to hold the text on screen after the animation, that would solve all the problems and easily made this app five stars.Version: 11.15.0

Stock image selection now a jokeWhen this was Spark, the options for stock imagery were plentiful. Now it’s CC Express the offering is pitiful. Well, unless you pay even more for an Adobe Stock subscription. As if the CC All Apps subscription wasn’t enough. Or the monthly subscription just for this app if you don’t use the other Adobe products. Anyway, back to the stock offering. Do a search for “landscape” and you’ll see hundreds upon hundreds of images. All unusable because you don’t have a Stock subscription. The ones you can use (without a crown icon) are spread amongst the ones you can’t. It’s like looking for a needle in a haystack. I gave up counting after about 400 but I think there were maybe a dozen images that didn’t require a Stock subscription. The workaround is to go online and download from Pexels or Unsplash, etc. But it just adds up to CC Express being yet another app that puts hurdles in the way. Making things harder, not easier. Oh and there’s still no way to organise the hundreds of posts already created..Version: 10.0.0

Won’t syncStopped syncing from iOS app // iPad // to web // what’s the point of this if I can’t use on all the platforms? I’ve checked sync, uninstalled and reinstalled app versions, looked online for solutions and saw others complaining about the same issue since JANUARY- that’s half a year they’ve spent without fixing this issue. Looking into canva instead at this point.Version: 11.18.0

Product Quality DecliningIt seems lately with each new update I am less impressed with the results. The latest thing to go is image resolution. I personally pay to much for all my Adobe products to keep putting up with the underwhelming results. I would like to have the CHOICE to select the output resolution. I would also like an import to Photoshop, Premier, InDesign, and Illustrator WITH preserved layers! Include the preserved layers request with output to Acrobat. I would also suggest adding a way to choose the color of the guides and a way to lock them into place and move them around like in the other products. Lastly, I suggest you get your Facebook moderators to get reprogrammed with marketing and put a stop to dialogues that suggest off brand products to work with the Express output. People who own the Adobe Inc. Common stock like me, frown on that..Version: 10.8.1

Update from Spark Post to CC Express is a money grab!I updated this app, which automatically changed it from Spark Post to CC Express and noticed right away that Adobe screwed us. Let me start off with this, they took away the ability to resize a graphic after you have started the project unless you pay for their premium membership. Before, you could do this extremely simple task without paying anything. They also ‘added’ a menu bar at the top of the home area that allows you to select a category of templates to select from when you start a project, which isn’t actually new. All Adobe did with this update is remove the ability to resize a graphic in the middle of the project without paying them $9.99 a month, and changed the name of Spark Post. It’s probably a good thing that they changed the name because now I don’t have to associate a once great product with whatever garbage this is now called. The sad part of this is that there are plenty of teachers and other people who work in education who used the Spark Post app because it was mostly free. I can’t see this happening going forward if this trend continues. If you can avoid updating from Spark Post, then hold off as long as you can!!!!.Version: 10.0.0

So disappointedI’ve been an avid Spark Post user for the better part of a year, and I’m absolutely shattered that all of my hard work has now been lost due to the app going subscription based. All of the fonts I had loaded, all of the projects I was working on, all of the logos that were loaded in, all gone. I was hoping the grandfather rule would apply, or I’d at least get a notification to save all of my work before the fonts were removed but I was not granted that luxury. Now feeling very torn to invest in Sparkpost because of this, even though I love the layout, features and usability..Version: 7.1.1

I love it, but something is missing...Spark post is awesome, I love the functionality BUT not being able to manage multiple brands is incredibly limiting. I’ve been following a thread on the forums for some time where so many of us are desperate for this functionality but to date have had no response from Adobe. If this functionality is added, this will be a 5 Star product!.Version: 5.3.1

Was fantastic until they broke imported fonts…This app has been brilliant for the past few years, but the last update has a bug that replaces imported fonts with standard fonts, breaking all of the templates we have built for our brand. We know it’s a bug, because it still works fine on the web browser, but it means our team can no longer create posts on the go, thereby making the app useless for us. Please fix this, Adobe!.Version: 11.8.1

Love it but the bugs screw you overI love this app. I love adobe. I think it’s amazing for creatives and I praise this app and its possibilities. HOWEVER, i’m tempted to stop using spark because of it’s major bug issues that have become detrimental to my business. I go one day from it working to another day telling my client that we’ll have to delay posting because the app keeps telling me to renew my subscription, yet when i try to renew it, the options come up blank. So I spend hours trying to fix the problem, resetting my phone, redownloading the app. Its EXHAUSTING. Especially because I probably do this once a month. And every few months it just decides to turn the images black, keeping only the texts when i try to download or post. And when i do the reset, redownload, it deletes all the work i’ve just put in. Spark has been a life saver. But it I catch it on a bad day, it can ruin everything, setting me back by at least a day. Please, please, PLEASE fix these issues. I don’t want to stop using this wonderful app but if this continues I might have to..Version: 6.1.1

Used to be 5 stars, howeverThis app is amazing and has been brilliant in creating my social media posts for my business. However, since the last update I have been unable to open this app. The app will open and start loading up, and then instantly crash and close. As a paying customer I hope that this is a bug caused by the last update - will this be fixed again soon?????.Version: 7.11.1


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