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FreshBooks Invoicing App App Complaints & User Negative Comments 2024
FreshBooks Invoicing App app received 93 complaints, negative comments and reviews by users. Have you ever had a bad experience using FreshBooks Invoicing App? Can you share your negative thoughts about freshbooks invoicing app?
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FreshBooks Invoicing App for Negative User Reviews
✓ Not syncingI’m in the Uk and this app just dose not seem to sync anything between my iPad, browser, and phone. The only way I’ve managed to get it to sync is to completely log out and log back in every time I go on it. Can this please be fixed ASAP!.Version: 1.98.0
✓ App crashesThis app was great but for some reason it suddenly crashes upon opening. If it wasn’t for the web version I would not be able to invoice my clients. Fix this..Version: 1.173.4
✓ App is useless and you lose all data if you delete to install again.Pay for it. Easy app to use but if you can’t get into it either through downloaded app or App Store what’s the point? I can’t afford to lose all data in it. No response from customer support. Deleting data if uninstalling app is ridiculous. I pay for this monthly..Version: 1.173.1
✓ App doesn’t match browserThis app continues to be buggy, even after all these years. Sometimes it shows I entered payment, sometimes not, yet when I look at it online, hey presto payment is made. Please fix and I’ll change my review, again. By the way, I’ve only just seen your reply to my original. Impressed. Many thanks.Version: 1.149.0
✓ Utter rubbish of an update. Get XeroI’ve used FreshBooks for 5-6years now. I’ve watched the price creep up above what I’m paying for my Xero subscription but haven’t minded because it used to be a dream to use. Got the latest update to the new app and website about a month ago. It’s slow. It’s bloated. I’ve logged in now to create an invoice and the page has hung for 10mins. There’s no way to add additional email addresses to contacts in the app anymore. Item creation is a mess some stay some don’t. You change wording ie in Misc Parts and sometimes the new descriptions stick sometimes they don’t. Password on the app doesn’t work with LastPass and the app logs you out All the time. Couldn’t log in a week ago. Had to delete the app and the-install it. No response from a previously nimble tech support. Whatever FreshBooks has turned into it’s a pale imitation of what it was in the past and is possibly just cruising on its past good reputation. My advice don’t get the new FreshBooks..Version: 1.162.0
✓ Terrible upgraded platformFresh books classic was fantastic, unfortunately the version upgrade has lost a heap of good workflow and functions Test trial before committing, Displeased freshbooks customer for over 10 years.Version: 1.159.0
✓ Crashes immediatelyLogin crashes immediately after trying to sign in. Not a great second try if this app. It used to always crash when loading projects. I doubt that is fixed either. Don’t bother downloading this..Version: 1.152.0
✓ App keeps crashingApp keeps crashing and now can’t review any of my previous invoices. Says things are overdue when you can’t view invoices. Can’t add logo or edit an invoice at all..Version: 1.154.0
✓ App won't openLove the app but after recent update it won't open on iPhone 11.Version: 1.173.1
✓ Missing many of the desktop featuresThe app is missing many of the features of the full desktop site. For example, I can not see the number of unbilled hours I have at a glance like on the desktop interface. There are also occasional math bugs in the app. For example, I recorded .25 hours for a customer, but when generating an invoice, it is being changed to .26 hours. Other strange rounding errors also appear when inputting time. One star off for the missing features and one more for the rounding errors....Version: 1.135
✓ UghThis app sucks I hope it dies.Version: 1.150.0
✓ App crashingVery concerning that an app like this keeps crashing. I had no idea what to do when the app fails. Poor. Very poor.Version: 1.173.3
✓ Black mailed my businessContacted selectively customers asking for more money or shutdown account, then collected information and approached my customers without my permission for new business. I have proof & please do not trust this company with your confidentiality..Version: 1.168.2
✓ TerribleThis app freezes every time I use it and most of the functions have errors..Version: 1.59.0
✓ Poor quality controlI run a software development team and I can recognize poor QA when I see it. I can always tell a deployment happened in FreshBooks recently, because things start going wrong. This week, I had the secondary contacts list suddenly disappear. This affected our ability to send out an invoice on time, which for a small business is a crippling problem. Then I encountered the next bug. I needed to re-login. This is no big deal as this is how I always know they’ve changed something. When I tried to enter my credentials, it took me to a dialog forcing me to create a new account. There was no ability to go back to a screen to log in. Even clearing the app out of memory took me right past the log in screen to the create new account dialog. The only fix was to uninstall the app and reinstall. That’s such an amateur oversight that one would not expect from an established application. This only comes up when there is no real application testing to verify that it’s actually usable versus the devs just meeting requirements. This bug doesn’t sound like a big deal except that when I’m trying to start the clock on-site at the client’s location, I can’t be seen playing on my phone..Version: 1.131
✓ App on iPad has been super buggyI want to like the software but every time I try and use the app on my iPad it freezes and is very buggy. Tried re-installing and still had the same issues..Version: 1.178.1
✓ Great but expenses slow to saveOverall this app is good however the save time when inputting expenses is taking a while and sometimes doesn’t load the photo..Version: 1.143.1
✓ No way to add income on appI use the desktop version often, but I get behind on entering expenses and income. I hoped that having the app on my phone would get me into the habit of entering them right away. However, the app does not seem to have a way to enter income, and to be honest it is not easy to get to where you add income on the desktop version either. It’s quite frustrating. I do like the ability to create my own categories for expenses, but it would be really nice to be able to split a receipt into several categories. I have to enter one receipt several times in order to have more than one category in a purchase..Version: 1.162.0
✓ Seriously guys, get it together!!This app is practically useless. Won’t import time tracked to invoices, Won’t import expenses to imports, what’s the point. The old one worked, this one doesn’t. Doesn’t work at all on my iPad. Buggy as hell. Very annoyed. This is a text book lesson on how to ruin a good product. Avoid at all costs. “Our team is working hard....” what a load of c..p. Then how come it’s just frigging crashes all the time. It’s useless. Thanks team..Version: 1.112.0
✓ Great app when it works rightI’ve had nothing but issues with the functionality of this app starting about 6 months ago after they did an update and it hasn’t gotten any better. The log in screen wouldn’t go away and you would have to swipe down to dismiss it. I started having issues tracking mileage if I didn’t sign in right before a drive and now since the last update 4 days ago I can’t even do that and I’m stuck on the log in screen! How am I supposed to run a business like that? Don’t get me wrong I love the program and the software is great….when I can use it. The app needs work!.Version: 1.182.0
✓ Mobile app needs attentionI’ve used FreshBooks for a few years and there seem to be glitches now with the mobile app. First it wouldn’t save photos of receipts, and it now won’t open at all on my phone despite reinstalling and updating to the most current version. I don’t know if the like apps perform any better, but there always seems to be something that doesn’t quite perform. As a small business owner, it’s quite frustrating as it can burn a lot of hours, especially for a platform that’s been increasing in cost. If your business invoicing and time tracking operations are quite straightforward I’m sure it would be perfect, but I’m tired of the glitches/changes in accessibility..Version: 1.130
✓ BuggyAll nice, but: Last version kept timing after timers were stopped. Wouldn't reliably save timers. New version crashes after sync (i.e. After using app for 5-10 seconds) so I can't see if timers are fixed. This app doesn't yet have projects, so it's not fully usable. Cannot see how to save default invoice terms..Version: 1.49.0
✓ Very expensiveI use this just for invoice printout but it’s very expensive..Version: 1.133.1
✓ Missing taxes for EXPENSES!!App not complete. The taxes cannot be added to Expenses and not all projects have migrated to time sheets, and more bugs to be discovered...very disappointing..Version: 1.167.0
✓ TERRIBLE. CANT LOGINI have an account but the app goes to signup page on first load with no exit button from that mode..Version: 1.182.3
✓ Terrible STALEBOOKSAvoid this product! I don't know what other software is better but freshbooks is indescribably frustrating... glitchy, buggy, doesn't improve with updates, crashes when trying to retrieve old data, and they charge you for the privilege! What I thought would save me time and streamline my business has actually created one hundred headaches, double handling, and trouble at tax time. Stick with pen and paper or if you know any small business software that actually delivers let me know please. I'm sick of paying this company to learn how to program.. less money on marketing, more on development please! STALEBOOKS.Version: 1.80.0
✓ Okay appIt works for someone who isn’t used to doing this, but the credits don’t automatically apply to the next billing that goes out to clients, and now the feature where you can take a photo of the receipt and it automatically fills in the fields is gone, making the app harder to use. I already sent a message and was told it’d be forwarded to the developing team, however I just updated and it hasn’t changed. The price just went up by 5$ and I get less function for more cost. I’m most likely going to finish out this season and swap apps to something more streamlined..Version: 1.187.7
✓ The app doesn’t work anymoreAnd they will delete your account when you complain that their overpriced service doesn’t work. Be careful who you trust with your accounting.Version: 1.155.0
✓ Not Nearly As Good As The Desktop VersionI only use the mobile app for entering expenses and uploading photos of receipts. Other more detailed functions are difficult to do with thumbs. However a bug in the expense module has persisted on and off for many months: after entering all data you often hit the save button only to see all of your tedious thumb work vanish instantly! The only remedy is to re-enter the expense info on your desktop or laptop machine and then use the mobile app to upload the receipt photo. So at this point the app is a time waster rather than a time saver. Another thing: why isn’t it possible to edit an existing expense to make it a recurring expense? Instead, you have to delete your previous entry and start over to create a recurring expense. Another time waster. How about adding a mileage field to the time tracking module? That way, the user could track mileage and see a total at the end of the year. The IRS requires record keeping to support mileage deductions. Adding a mileage field to time tracking would create the fastest, easiest possible way to comply with the IRS on mileage. I have probably requested this feature 20 times on support calls. It seems to be falling on deaf ears..Version: 1.133.1
✓ Time tracker entries disappearingI've LOVED FreshBooks for years, but their new app and redesign has lost time entries, some of which I have screenshots for. I'm certain their development team will fix this eventually, but I've lost records of billable time, and it would be dishonest of me to guess and bill the client. I would expect something like this will be fixed by around October of 2018. If you're reading this then or later, you're probably in good shape. But right now, I can't trust it and I've been working with their help team for about a week. Just wanted to put a warning out there. The reason I had to rate it 1 star is that FreshBooks has probably cost me twice what I paid for it this year already because of the flaws..Version: 1.116.0
✓ Expensive and buggyFairly expensive compared to quick books. Left QuickBooks due to poor customer service. Have the same issue here. There’s a bug in the app that doesn’t let me add tax to an item. Also my bank account keeps disconnecting!!!.Version: 1.188.1
✓ Web Version is so much better!I’ve been using FreshBooks for my small business for years now, but I almost never use the phone or iPad apps. Why? Because they rarely work as they should. Just earlier this week, I had done a couple invoices and entered payment through the website, a day later, open the app, refresh it and it STILL won’t show the entries I created on the web. Another issue is there is not a way to attach files for expenses other that taking a photo of it. I can do that through the web version on my iPad, but not the iPad app? No good. And finally, the mileage tracking misses a LOT of drives. I’ve used MILEIQ for years and was hoping this could replace it, but when it seems to only log 50% of my drives, I cannot rely on it. If they could fix all these problems, I would be all onboard with the app..Version: 1.191.0
✓ Buggy and SlowI’ve been dealing with customer support on this app for the last month. They are useless. It started with not being able to make invoices properly and having to upload expenses 2-3 times before it would.. then it got worse. The invoicing sucks because you can only write on one line - good luck trying to make multiple bullet points under your services or items. When I try to upload an invoice from my photo gallery on my phone - it takes sometimes 3-5 minutes. Then, when I check my expenses - it shows that it didn’t register. Very inconvenient and I don’t have time for that. I’ve been a FreshBooks customer for a few years now and I expected better treatment for the mass inconvenience their platform has been. It’s mind boggling when many other entities are doing what they do without these issues. But all they did was create a support ticket and keep insinuating that I’m doing something wrong. Further to the issues I’m already having - now I can’t even login to the app. And I emailed them again and I got some automated response. If you haven’t yet committed to their accounting platform - DONT DO IT! Choose Quickbooks or something more widely used as the customer service is terrible as is their app!.Version: 1.182.0
✓ Promoted with spamBeware: Freshbooks spams their customers with unwanted SMS messages promoting this app. If you pay for Freshbooks, expect to get unwanted promotional text messages from them..Version: 1.148.0
✓ Buggy.I rarely write reviews but this time feel the need to try to get a message back to the developers of this app and the new (not so new now) version of FreshBooks. The old one wasn’t pretty to look at, but it worked. Everything worked. The web app. The iOS app. Everything. The newer FreshBooks may have more pretty pastel colours and cartoon icons, but the iOS app is buggy and the web app is not as intuitive or user friendly as the old one. When it comes to accounting, I don’t think it needs to be pretty. Clear, yes. Pretty, no. The old version was crystal clear, you had a lot of data on the screen without having to scroll yet it wasn’t cluttered. Links to navigate around were intuitive. Now I’m often left wondering how to find this, or do that. And when I figure it out it’s often with more clicks than previously. That’s not progress. Now, about this app. It frequently crashes and freezes when trying to load. And I just noticed that lots - most - of my paid invoices are showing as unpaid. So payments I had entered via the web app were not syncing with the iOS app and paid invoices therefore were showing as overdue on my phone. I tried refreshing the page by dragging down and releasing but nothing changed. I tried closing and re opening the app but no different. It’s a mess. And for the monthly fees, frankly not good enough. This would be a two star review were it not for the fact that historically I’ve enjoyed FreshBooks, and found their telephone support to be excellent..Version: 1.160.1
✓ Brutal interface. Brutal functionUnable to login using triple checked credentials. Then hit Sign In with Apple to realize I was creating a new account. The only button is continue. No cancel. No go back. So restarted the app. App goes back to the same place out of which you can’t cancel. ABSOLUTELY BRUTAL UX design..Version: 1.175.2
✓ New platformThey reformatted the service and now it’s horrible..Version: 1.159.0
✓ Can’t sync accountFrustrating and slow . I don’t recommend this app. Good rating guys deceived me and waisted 2 hours of my time. If you make it better in the future I may come back.Version: 1.173.1
✓ New app doesn’t show latest invoicesI cannot believe you release an app that doesn’t work..Version: 1.113.0
✓ Frustrated by a pretty huge bugToday I went to mark invoices as paid. I searched for the client, selected the overdue and unpaid invoices that they were getting caught up on, and selected “Mark As… Paid”. The invoices that got marked as paid we’re NOT the invoices I had selected. Woah, devs, please fix this..Version: 1.177.1
✓ New App GlitchyLove Fresh Books but the new App is glitchy. Keeps saving over invoice items when I just adjust the quantity. Crashes and logs out ever time. Miss the old app..Version: 1.160.1
✓ UnusableThere are so many bugs with the mobile app where if you’re going to use it a lot, you may want to look for another invoicing/accounting solution..Version: 1.182.0
✓ I want to love itI can tell within my first month of using this app that it’s going to make my life much easier during tax time. However, PLEASE fix the mileage tracker! It doesn’t track all of my trips, and if I’m lucky it’ll track a small portion of some trips. I have the iPhone 13, and I have restarted my phone and uninstalled & reinstalled the app multiple times, so I know it’s not my phone. I drive a lot and I don’t want to pay for & depend on third party mileage tracking apps. I just want the native FreshBooks mileage tracker to work properly so I can have everything I need in one place. Other than that, this app is wonderful ❤️.Version: 1.182.0
✓ Doesn’t work!Spent hours and hours uploading my accounts and invoices to the system and nothing works. Dashboard doesn’t work, can’t connect my shopify despite that being the main reason I chose FreshBooks. Can’t see a way to export the info and put it into a new accounting system either. Really frustrating that all of the hours spent on this are a waste..Version: 1.175.0
✓ Not as good as previous versionThis is a simple, clear cut app. Easy to use, easy to invoice. I don’t like the UI nearly as much as the old version, and I wish I had a home page that I could easily access to see everything summed up like in the old app. This move makes one migrate to the desktop more than the old version, which is annoying. They have also taken away features in the invoices themselves, like no longer offering a dedicated space for PO numbers, which is important to a lot of contractors. I know I can use the “notes” section, but having a space up top with the PO was much nicer, and why take it away? Just too dumbed down. I still like freshbooks in general, but this app reminds me of the freshbooks app from two or three versions ago. They made great strides over the years, now they’re winding back to a version with less features..Version: 1.75.0
✓ Small Business ownerSimple and easy to navigate. Perfect for small business owner who is time limited. Being able to access from iPad or iPhone makes it so much easier..Version: 1.125.0
✓ MehDon’t bother. To change anything on your account you have to log into the web anyway, so this app is just a lightweight version..Version: 1.161.2
✓ Not like the previous appFreshBooks classic app was a much better performing app. The cloud app is not updating and shows paid invoices as overdue and shows sent invoices as drafts. I am trying to get used to the new app and new website but neither really perform better than the classic. Trying to add all the bells and whistles instead of making the app perform like it should. I am not impressed at all with this app. And I don’t need the developer to reply and say we would like to know more about your issue. This is my issue. It doesn’t work like it should..... at least get it to update with current information..Version: 1.163.0
✓ App has been buggy for years, never fixedToward the end of my second year with this product, I can no longer justify its use. Receipt uploading is buggy and rarely works, regardless of my Internet connection on an iPhone 8, then an 11. At times, expenses I input will not even allow for a receipt to upload. “failed to upload receipt” shows up on my screen every single day. Customer support let me know there’s nothing they can do to help, so I guess that’s just how it’s supposed to be? Unacceptable, one cannot run a business this way. I will be using another product in 2021..Version: 1.157.1
✓ App won't openOn the most recent update app won't open. Love using this app when it was working but very inconvenient that it not working. iPhone 11.Version: 1.173.4
✓ New appI’ve just been redirected to the new app and it won’t sync. I can’t use the old app as it just redirects me to new one which won’t sync. Not happy as I use this app for business on a regular basis..Version: 1.93.0
✓ Poorly designed appThis app is really poorly designed. Even doing simple things is almost impossible. I tried to duplicate an estimate and update a line item (should be a simple task) but each time I edited the line item it replaced the description and $$$ with different values. Addresses are formatted wrong for Australia and as a result invoices and estimates look unprofessional (FreshBooks are aware of this issue but haven’t resolved it despite numerous complaints.) Honestly, it’s easier to just wait until you are back at a desktop computer to use FreshBooks. It would be great if they could sort these issues out but after years of using FreshBooks I don’t trust that they will..Version: 1.82.0
✓ Starting to get a lot more problems…This app has been fantastic for most of the time… but since 2022 I’m getting more login issues and now the devices don’t sync to each other and most frustratingly when I’m adding payments to invoices, they are not being updated immediately (ie you add a payment, then when you go back to look at that invoice- it’s still marked as ‘unpaid’) Get it together team. It’s looking pretty poor at my end… ☹️.Version: 1.183.0
✓ More feesThey sold us on the new upgrade which ***finally*** actually includes accounting functions, but didn’t bother to say that it’s a $300/yr add-on! Not pleased..Version: 1.167.0
✓ Getting to expensiveStarted out very good app. Keep adding stuff I do not need or want but still being charged for. I want inexpensive app for mobile invoicing and payment processing. And a price point reflecting that..Version: 1.181.1
✓ A one Time great appPrior to this being moved to a cloud-based service, this was a fantastic. Over the past three years this has been nothing but a nightmare. Lost billable hours, failed tax application, This app has become so unreliable that I basically access it via the web on my smart phone. Today since 9 AM it has lost threeTime tracking additions, and now will not open at all. Such a disappointment.Version: 1.175.2
✓ Garbage / Negative Reviews TrueWhat garbage. Straight off the bat the app is stuck in an infinite loop of verification. I registered and then went through the email confirmation and it stuck in a loop. I can’t un-register and I can’t start over because it has accepted my email. Customer service was of no helps and when I asked before even downloading the app, the representative swore to me there would be no problems. Fought through it and after 4 hours and a ton of back door shady $&#! I was able to get in to test the app. Well wouldn’t you know there was yet again another issue! The app now freezes. Are you kidding me? So I logged out and tried again and then I would go through the same thing. They are completely incompetent in my opinion and they want me to trust them with my Money. FAT CHANCE! Not gonna happen. Not now. I’m sure some have had a good experience but when you screw me twice…I’m not letting you get me a third time..Version: 1.185.0
✓ No dashboardIt would be good if you could have a dashboard on the app rather than having to log into a browser to see the dashboard.Version: 1.65.0
✓ App crashingApp fully updated, but app won’t open. Instant crash..Version: 1.173.4
✓ Wish I had not signed up to the new appEvery time I want to log in I get a diversion ....link sent to email....What a pain think I will end this subscription ....FB Classic was better.Version: 1.125.0
✓ DisappointingWow, you lost my business as soon as I downloaded the app and created a log in, it keeps glitching and asking me to sign up again, with no options of logging in. It’s a bit of a time waster, so I will be finding another app. Highly recommend sorting that issue out..Version: 1.138.1
✓ Problem with entering the hours in the invoiceOn the iOS app, The coma as not being functioning for some time. For instance if i want to enter a time in the invoice section. If i enter 0.75 for 45 minuted, as the coma is not working i will charge my clients 075 hours..Version: 1.85.0
✓ Glitchy, and lacking essential features.If you can find another solution, go for it. Freshbooks is fine to use on the computer but the mobile app is glitchy, doesn’t load properly quite often, and the text boxes cut off your text to one sentence. You have to use the text selection tool to create, view or see any text on an estimate or invoice..Version: 1.182.3
✓ Love FreshBooks; Hate iOS appFreshBooks as a whole does everything I need, but their app so subpar. It was great until the last 3 mo or so when I realized that entries made on the app (expenses, time etc) weren’t syncing with the site. I’ve logged tickets only to be told I need to update the app. But not matter how many times I update the app or stop and close it or restart the issue persists. Today the only use of the app is to see where we’re at as there is no way to actually use it with any degree of safety. In an hourly based small business having faith that the hours I log will be available when I go to invoice is a must have. It’s frustrating that I have to lug out my laptop to safely make these changes..Version: 1.133.1
✓ Prefer quick booksI think quick books does a better job.Version: 1.175.2
✓ Won’t log inI’m sure I’ve made an account and used app on a diff phone. When I open app on my new iPhone 11 I changed the password now when I log in it goes to details then I come then when I click take me to my account it glitches and then takes me back to home sign in or create account. Please fix.Version: 1.169.0
✓ Great Product, Low Quality AppI use FreshBooks online regularly and it works great. For the price, it offers my company nearly everything we need. The problem we have is the phone application. Each time I open the app, I am automatically directed to the “sign up” page. I have to select that I would like to log in, then am taken to a screen that never remembers my sign in information, even though I repeatedly request that it does. Furthermore, each time I sign in I set up Face ID….and somehow the app never allows me to sign in using it. It’s like all of my preferences for the app are wiped each time I close it. Great software, horrible app. Please fix it or we may be forced to find another accounting software at the end of the year..Version: 1.188.1
✓ New UX is awful. You lost a Loyal customer of 10 yearThe new UI/UX of FreshBooks is a huge downgrade from a platform that has been reliable and efficient for a long time. It is very obvious that it is a new front end slapped on top of the old backend and it made an amazing product absolutely worthless. I am canceling my account and moving to Xero. It’s such a shame because I loved this product and even though I’ve used other platforms for accounting over the years, I always kept all my accounts receivable / invoicing with FreshBooks until now. I hope one day your bring back what made you great..Version: 1.168.2
✓ Terrible!!Absolutely terrible. App constantly not sending invoices or updating payments. Won’t allow to delete clients issues on website. Have tried contacting them but can’t get a response..Version: 1.168.2
✓ DissatisfiedYou have a great app but I can’t access my account during business hours on a Saturday. I’ve been trying to trouble shoot why I can’t get into my profile. It simply told me try again in 30 seconds because of a error. After trying and trying to access my account and perform very necessary tasks for my business on a Saturday morning it still didn’t work. Only to google and trouble shoot myself I found the issue. There is scheduled maintenance for the app and they shut all their users out and don’t allow them access to their accounts. It’s a horrible practice with even worse timing. Will be looking into a different app after this issue. Everything else about this app is super solid so this seems like a fixable problem but it’s very upsetting to have the app you use for work shut down your work day and cripple productivity for seemingly no good reason. Fix it..Version: 1.177.0
✓ Not much use if you don’t use invoicesSeems like a good app with mileage and instant expense tracking by connecting to a bank account. It’s a pity that income can’t be tracked the same way as expenses as I barely use invoices..Version: 1.161.2
✓ Not StableApps crashes intermittently. Time tracking feature doesn’t work when trying to log time if timer was started from PC. The PC version works but the program is not optimal. When generating invoices with expenses charged to clients, system does not put date on expense nor does it sort them by date on the invoice. This is a nightmare to arrange in the right order as you cannot even use the amount as the reference if you marked it up by a percentage... I am looking at alternatives now.....Version: 1.126.0
✓ InvoiceInvoices submitted on website are not updated in the app.Version: 1.185.1
✓ Horrible since changesThis app used to be passable, now it’s useless. Info doesn’t update. Can’t search. Works sporadically. Forgets I’m a registered user. The only thing worse is the website that constantly crashes or worse, after you’ve spent hours invoicing or typing up a bid, becomes unresponsive not allowing you to save or send the bid/invoice out. So you have to close out and start all over again. I’m in the process of researching 3rd party software that will allow me to take my data and my business elsewhere. Stay away and if you are already in, run. Edit: In response to the developers comments on my review, these issues aren’t new. There have been numerous qol and productivity issues caused when you made the great transition. The app version also doesn’t solve the web interface issues that have been a problem and reported numerous times by myself and the owner. I don’t know why you made so many unnecessary changes but it took your product from “not comprehensive, but passable” to “a row of speed bumps on the road of productivity” As soon as I find a way to migrate all of my clients and other pertinent data, I will..Version: 1.178.0
✓ No more dashboardSince this version launched, I’ve been hoping they would add a dashboard. There is literally no way to see what your outstanding invoice totals are with this app, like there was with the old one and like there is on the website. I can use the app to send an invoice but then I have to go through my web browser to see things like the total outstanding invoices. Also when you sort by sent / viewed / overdue / paid, it doesn’t put viewed and overdue near each other... so it’s not easy to see all outstanding invoices. Really weird..Version: 1.75.0
✓ Time tracking still brokenThis app can’t reliably do the one thing that an independent professional needs it to do: track time! After many revisions of the “new” FreshBooks app, and opening a case with support, I still can’t pause the timer. About one out of three times, the timer appears to pause, but if I close and re-open the app, it’s still timing. I just use the stopwatch on my phone to record my time now, because FreshBooks can’t be trusted, and billing my clients accurately is very important. FreshBooks’ accounting features aren’t enough to actually run a business, and the time tracking doesn’t work, so I am not really sure why I’m still paying for this product..Version: 1.113.0
✓ Missing lots of functionalityThe app's missing functionality from its already-feature slim web counterpart. No time tracking and no way to switch businesses, which is vital when you have a FreshBooks account with multiple businesses like I do..Version: 1.27.0
✓ Some bad bits - still very goodSome functionality has gone - like linking an expense to a client then invoicing them. Still very useful and easy to use for a non-accountant creative 😁.Version: 1.49.0
✓ Recurrent time tracking problemsAs a sole proprietor, my time is my profit and not being able to accurately track time is problematic when billing my customers. Fresh books has a recurring problem of time tracking issues. If you’re actually able to get in touch with a customer service representative, their advice will be to delete the app and reinstall hoping this takes care of the problem. I’ve done that several times over several years sometimes it works and sometimes it doesn’t. Please FreshBooks fix this problem once and for all! I have to go to a different app in order to track my time which eliminates the convenience of tracking from my accounting app. The time tracking is probably the most use option in my business and it works about 50% of the time; unacceptable..Version: 1.175.2
✓ Terrible App for invoicingI tried to invoice my employers 3 times using this app, successfully created the document but when sending through the app it doesn’t even end up sending it so then I downloaded as a PDF but the file doesn’t even work. Useless.Version: 1.177.0
✓ Needs calendar viewWas finally forced over from the old Freshbooks to the new platform, so far not impressed. Projects didn’t migrate automatically (support is working on it), the new app is mostly an improvement in performance but lacks some basic features. Most importantly for me, how is there not a calendar view when logging time? You have to click an arrow and go from day to day one by one if you want to review your time sheets. The old app at least had a calendar view so you could jump to a specific day. Ideally there would be a calendar view that would show the month and also a split window at the bottom to show what time sheets are entered for that day when you click on it. As it stands having to click and go through each day one at a time is a huge hassle..Version: 1.169.0
✓ Waste of $ for small biz ownerI have a single member LLC with very modest accounting needs. I signed up for Freshbooks in Jan 2019 after disappointment with Quicken. Wish I had kept it. After a year on the Freshbooks $15/mo plan I now find that it fails to import random months from my credit card expenses and many basic features have been put behind a $25/mo paywall like running a simple balance sheet. Support is always unavailable and there is no email support, just a chat bot. So now I am going to do my 2020 accounting manually in a excel and I’ve wasted $170 for the year. I hated Quicken because I felt the value to cost was too low, but at least there was some value. Avoid..Version: 1.162.0
✓ FreshBooks Classic is better…I was forced to upgrade from classic to fresh book and the app is horrible. When putting in events and things you have done throughout the day, if you leave the app or the app force closes, it does not save your information. I have reached out to support number of times and they keep blaming something to do with reinstalling the app but that never fixes it or the iOS version of mine, which is always the most recent. I have reverted to typing my work in OneNote and pasting it in to the online FreshBooks portal for submission. Avoid using the app on iOS 15.3 as of 3/9/22..Version: 1.181.1
✓ Sucks1. You have to add all your clients manually, they don’t pull in from your contacts list on your phone. 2. The timer doesn’t work well, it stops. If you do keep it going…. 3. You cannot simply click the timed job and bill to client 4. Manually have to enter all receipts/info. 5. Doesn’t save time, no worth the money..Version: 1.175.2
✓ Useful tool on the go for expensesThis app is great for using quick to input expenses. My only issue is it doesn’t always log the time i put in. I usually have to enter time logs twice if not three times. I tried the log out, the close the app and this is a constant issue. I did reach out to support and they told me to do what I already try - logging out, closing the app going back in. The fact it requires those steps each time - I don’t track the time in the app - i iust make notes on my phone and enter it in when im in my office and on the desktop. Ive lost hours with the app and i have too many jobs to track to lose money like that. The app tracks expenses great - but that is it..Version: 1.191.0
✓ Great When WorkingThis app seems to worst every time they do an update not better! Everything was working fine and now I can’t even get the app to open which is a real pain when trying to do invoicing or expenses. Then there is the support or should I say lack of support. You can’t even speak to a real person but rather just an automated “question” response..Version: 1.174.4
✓ The worst!If I could rate negative, I would. Consistently having issues with automatic imports and connecting to my bank. It takes 4+days for charges to actually show from my credit card. When you cancel services, you no longer have access to ANYTHING on their platform even if you are just a few days in on your current month. They not only don’t allow access as soon as you cancel, they don’t refund your money for the unused portion of the month. So if you cancel services 2 days after paying, you better hope you already have everything backed up cause to gain access to it again, you gotta re-subscribe and get charged for a full month..Version: 1.187.7
✓ I’m furiousI WILL NEVER USE FRESHBOOKS AGAIN. I WOULD NEVER RECOMMEND ANYONE USE THEIR SERVICE. I AM SWITCHING TO QUICKBOOKS. ——- I’m so upset with Freshbooks. For the past few years, I have used their service and it has worked fine. Just over 3 weeks ago, all of a sudden they decided that I need to verify my business address and are requiring documentation. As a result, they are withholding my paycheck. I will not able to pay my bills. I’ve been trying to work with them to sort it out, have called 4 or 5 times, and their support team has completely failed to resolve this issue. In addition, their third party fund distributor ‘WePay’ has no support team. No one to talk to. All you get is an automated email with the same information every time. Freshbooks ‘WePay’ should rebrand as ‘WeWon’tPay’ —- BEWARE..Version: 1.172.0
✓ Terrible AppI have been using Freshbooks for 3 years and this app has been bad for 3 years. The web version of Freshbooks is great. The app is quirky at best. It seems every time you open it, some functionality is non-functional. I try to charge a card through the site, doesn’t work. I try to send an invoice to a customer, doesn’t work. Open an invoice and the customer magically disappears. It has little field level ability and is very frustrating. I have called for help and it is always my fault. The phone, the software version and “no one else is having these issues”. It’s a shame..Version: 1.186.0
✓ Has potentialI like idea behind FreshBooks and some of the innovations they have. Mileage tracking is a huge plus. I find the app goes through periods where it crashes every time I try and open it. I check the App Store for updates but there isn’t always one available. This is pretty frustrating when trying to keep on top of things..Version: 1.168.2
✓ Love Freshbooks...the old oneI am a huge fan of Freshbooks. Their customer service is the best in the world. Unfortunately, the new app misses the mark. Took away ability to set preference for mailing or emailing customer. They sent me a .csv for me to manually keep up with it. I was so happy with the previous app. They have so much potential. I really have no use for it if I have to manually select customer preference for each invoice...but im probably too lazy to change and too dumb to learn a new system..Version: 1.168.2
✓ Crashing after update?It worked fine before the update. Now it crashes the second I try to open it..Version: 1.173.4
✓ DO NOT USE - 10 Year Client Looking to LeaveThey used to be great, since being forced to move to the new platform I’ve had so many issues. I can’t even mark invoices as paired, duplicate entries for time based billing. Slow sync to server and too many crashes. Run away I’m very sad to say. They’ve really blown it..Version: 1.162.0
🙂 FreshBooks Invoicing App Positive Reviews
FreshBooks Invoicing App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FreshBooks Invoicing App.
⛔ FreshBooks Invoicing App Problems
