PayPal Business Negative Reviews

PayPal Business App Complaints & User Negative Comments 2024

PayPal Business app received 146 complaints, negative comments and reviews by users. Have you ever had a bad experience using PayPal Business? Can you share your negative thoughts about paypal business?

PayPal Business for Negative User Reviews

✓ Money on holdIf you can afford to wait 4 weeks to be able to receive your funds, PayPal could be for you in 2022!.Oguzhan2906Version: 2022.04.29

✓ Thank god I can turn off PayPal on my website!Every month my company clears 20k in sales. Every month now, I’ve learned the lesson that if/when my PayPal side of payment options approaches 10k of income, I need to disable PayPal until the following month. Otherwise you’ll be stuck like me, unable to pay recurring monthly debts and if my staff were larger, unable to pay employees. Now whenever sales clear 10k, PayPal holds the remainder for 21 days every month. They say they will release my funds when I show proof of shipping through a standard shipper. Problem is that I don’t and never have sold a physical good. That’s not at all my business model. We’ve made multiple attempts to work through the proper chains at PayPal to explain this and work it out, but apparently now that my company has grown to a point where PayPal can really enjoy the 3% they take from us, they really want to hold onto it. Last month? Nearly 3k in income/sales held. Talk about sweating bullets that I’ll make up MORE income the first half of the following month so I can pay my mortgage. Now that I’m used to PayPal screwing me, I just turn it off and Stripe gets all my sales handling. If it weren’t for the convenience of Working Capital, I’d have no reason whatsoever to keep PayPal around. It’s really going to just be this annoying cat and mouse game until I push my CFO to move us off their platform entirely. So thank you PayPal for pushing me harder into the “arms” of your competitors..DNKoranVersion: 2023.05.25

✓ Cannot transfer to bank account within the app?Previously used the app to transfer money into my bank account. Was working fine. Now all of sudden the option is taken away so I have to login through safari to transfer. Can you please update the app to bring back this functionality..MeahdeeVersion: 2021.07.16

✓ Nothing worse than PayPalNEGATIVE 10 STARS!!!! We have 2 service companies that we operate and we didn’t learn the lesson the 1st time using PayPal to accept CC. For one of the businesses there were other FREE ways to get paid and access those payments immediately and customers were elated because there were no CC fees to pass on to them; so PayPal CC processing was eliminated. Unfortunately in the new company, some people wanted to pay us with a CC and we signed up for PayPal PayPal forgetting how abysmal PayPal is. It is the worst. If you have a service business and can find some other CC processor, do your business a huge favor and use it!!! Stay away from PayPal!!! I’ve read other comments about PayPal holding a payment for 21 days. PayPal claims that this is on the basis that ‘new sellers’ have a higher number of charge backs. Absolute nonsense. Old and new businesses have charge backs. They should pay interest on the money they ‘hold’ as it could have turned over a profit many times for the business owner had they had access to it. Having it sit in PayPal’s account, making money for PayPal, while the business owner waits to get paid for work already completed is ludicrous..User1001001Version: 2022.01.21

✓ App no longer logs on iPhone iOS 15.The mobile app stopped working on the iPhone iOS 15. Issue: The login screen now brings up the 2FA page and the “I’m not a robot” page, but then hangs with a blank white page with only a a couple of light grey header and footer icons. (Prior to the latest app update the blank screen was prior to the 2FA screen rendering) This happens in both the PayPal apps. PayPal Support desk: I have contacted PayPal support who told me to re-install the iOS app. This did not fix the problem. They could not offer further assistance, hence this communication via feedback. Account: The Paypal account is operating and can be accessed via web browser on a computer..Will.i.am_kVersion: 2021.11.12

✓ They’re all the same. It’s just businessYes PayPal has a crazy chargeback policy but it’s becoming the standard. I had an issue as well initially but we came to a happy medium and in the instance there was an issue I can call and have the funds released. I’ve been with PayPal six years and process over 100k annually. My only issue is that my account was treated as a new account once policies updated. Even my working cap was lower this round when I actually grossed more in the previous 90 days than same time last year. We’re all about the bottom line and that’s okay. Just find what’s best for you but I highly doubt anything reputable and sustainable will be free or instant, chargebacks were the issue. People transferring funds and not providing good service to their customers and not taking accountability. I’d love to see more incentives for clients that have good longstanding relationships..Baker205PauVersion: 2023.03.31

✓ Missing featuresThere is no option to change the user account data in the app. I had to open the desktop version in order to do it. I also consider that the fees are far bigger than the service we get..Official_nVersion: 3.3.0

✓ Terrible Customer ServiceAs a business owner on Shopify I would’ve expected PayPal to be a great asset for my business however it’s far from that . It took one month for one transaction to process whereas I still have two pending transactions that have not been processed and cannot be found by PayPal. Several phone calls, several callbacks later & I thought that I was finally able to have everything resolved and not even 30 minutes after I hang up with a customer representative I receive an email stating that my account has been permanently disabled. It’s so confusing and frustrating especially not knowing what happened and not doing anything to have caused it but to try and seek help from PayPal themselves which resulted in John being very snippy & not explaining why this happened or provide another solution. It seems to me that PayPal doesn’t care about finding solutions for their customers they just do with the average millennial does & block them. I should’ve known by how much time it took to wait for a transaction to go through that PayPal was unreliable..Okkkkkkkkk2134213Version: 2021.04.13

✓ 2 Thumbs down👎Simplicity great, constant problems & with holding of funds not great. Currently looking for a different app to switch to for my business & personal accounts.JaredjacobmartinVersion: 2023.11.01

✓ This platform needs to be updatedHorrible support - and the holds are rediculous. How u expect business owners to wait 20 plus days for a payment while the customer needs the product shipped. Fix your system..Desikth17654Version: 2022.12.02

✓ Can’t withdraw hard earned funds!Good concept but potential to send a small Business broke! I have funds sitting there that I cannot access but fees have already been taken out by PayPal! Have spoken to PayPal and issue still not resolved. Should have gone with a tile!!!.SSFAWVersion: 1.10.1

✓ Better options available!App is ok, Paypal service is very bad for marchands!.Bonhomme tien!Version: 2023.03.31

✓ Couldn’t access my fundsTried using PayPal as a business so customers could pay using credit card. They held my first payment for 21 days. Thousands tied up I couldn’t access. I tried another app and had money in my bank account within 24 hours of customer making payment. Also fees were cheaper elsewhere..Evantidedrew2Version: 2.6.1

✓ PayPal needs to do betterWhat’s the point to HAVING to use PayPal business? All you do is charge me way too much in fees!!! I didn’t get charged as much with regular PayPal. PP is most commonly used to sell items from FB or online so we don’t need any extras. You say you offer extras but what’s the point if they aren’t needed and too confusing to use!!! I need a more simplified way to invoice. I have to press too many buttons to add more than one item!!! ( Had to figure this out on my own). Shipping is a real thing PP! Put shipping back where it bel! Not off on some side and hidden under a weird title!!! How about a button that actually says SHIPPING! We click it if we add shipping and type the amount in. Honestly, you need to ask us sellers before making changes! I appreciate the fact that offer this service but you are now too expensive and your invoice is all over the place. Looking for different options!.TheeimpalerVersion: 2023.11.01

✓ Business accountThey make it extremely difficult to have your account settled by Shopify to use as a payment provider , they will hold your money and then it becomes extremely difficult to get a hold of right person in customer service to assist you , I’ve had the hardest time to get my accounts back fully active for my business for PayPal as my payment provider and they will tell you it takes 3 days but it took more like 3 weeks exactly and this is extremely frustrating especially if it’s a business account I lost money using PayPal as my payment provider for Shopify , who wants to lose money I’m just saying I promoted and did marketing for my business because PayPal said my account was active and found out my customers could not pay me thanks to PayPal I lost money and keep taking losses from there services it’s not even worth using if you run a business because it’s going to be excuse after excuse from customer service even if you have good standing active account. Not recommended as new business owner using PayPal.Tino ubereatsVersion: 2022.05.13

✓ Worst Buisness App Ever!!!I set up PayPal as an option for clients to pay our invoices through our accounting software (Xero, which is excellent). The first payment we received from a client was just under £17k and PayPal took £488 in fees! Absolute rip off, there are dozens of apps that transfer money for free, I’m amazed any company to remain competitive would do ok this, avoid them a all costs....one excuse they gave me about a refund was the fee is automated so it’s basically lost in the PayPal computerised Universe, impossible to give back, absolute joke and daylight robbery....removed from our accounting software and closed..Mishy&GallyVersion: 3.1.0

✓ Astronomical charges for no benefit and arbitrary holdsAs a business I can’t deal with a payment provider that will arbitrarily hold my money for 30 days at a time for a rolling 90 days. Do your AML and KYC checks for gods sake and give merchants their money. I also find it completely unacceptable that you can never tell the fee you’re going to be charged for a transaction. Got on the phone to customer service and quoted their own fee statement back to them and they couldn’t understand either. Deliberately opaque, massively overpriced and far better options out there..OwenhutVersion: 2023.02.03

✓ Unable to loginI get a white screen after entering my email and password. It seems the switch to have the login as a web view is a terrible idea. I’ve had nothing but issues since it was implemented..J CulleyVersion: 2023.05.25

✓ UselessDecent when it works, unfortunately this is on rare occasions. Constantly fails when trying to login, just freezes, gives a message about location settings or sends you in a continual loop of security prompt, pin, security prompt, pin, security prompt. Pointless having it, much better offering from stripe. Delete.Dave dallyVersion: 2023.05.25

✓ Terrible for business ownersPaypal is ok for a transaction system online for quick payments however it is terrible when dealing with cases for business owners. We have had customers steal from us by creating fraudulent cases and winning. This not only puts us out of pocket financially but it also lowers our confidence as business owners using PayPal. Hopefully they can make it better for business owners in the future however as for now we will be changing our payment gateway away from PayPal..GospelHydrationVersion: 2022.12.02

✓ Just one problem..I use this app a lot and it’s generally very useful, but I still have to log into the website when I want to convert currency, are there any plans to sort this out in app? Maybe I’m just missing it? Seems crazy to be missing an important feature like this...SquinkukVersion: 2021.06.18

✓ Withdraw to bank account does not workGood app, but this feature has never worked for me. You enter the amount to withdraw, and then the page continually loads - you never get to select the account to withdraw it to..TimfreestoneVersion: 1.6.2

✓ Could do better.For a long time everyone has wanted basic changes to PayPal online functions....and still do. Still very difficult to sort problems and less human help is so annoying. The loss of eBay contact is huge. Working capital loans ruined. Such a shame..Still listingVersion: 2.3.0

✓ Great app but payment system averageThe app has great features but unfortunately the payment system is very difficult for my clients to use…it was soooo much better when you had the POS card reader. I now have to chase up invoices and help my clients with payments as it is too confusing for them. I also cannot create canned products any more so any tiny changes in product have to be entered separately…you used to have a better system where variables could be selected. I have been using this app exclusively for my business for many years but am now having to change providers due to these problems..FrodoHarmonyVersion: 2023.11.01

✓ Your better off on the websiteThis app is missing the key feature of app centre, yes you can find them inside this app but it’s only a browser within the app it’s self. I would have expected this to have been more incorporated. Often when I attempt to send money or do bank transfers I experience errors etc. The app it’s self is very buggy and as a business owner I hate the app. That being said I like PayPal and I love the features on their website, they just have to bring their app up to date with all these features and fix the bugs within it..Sjda90Version: 3.6.0

✓ PayPal app vs PayPal the companyI would give a 5 star rating for the app itself not the company! The app was designed for efficiency and is very seamless to use for creating and sending invoices, making transfers, viewing sales trends, etc. However as a new small business, PayPal has truly disappointed me with the fees and funds availability! It’s completely frustrating to call and not reach a representative. Or to message receive a response hours later via the chat. It’s also mind blowing to have my invoices paid and have to wait up to 21 days to have access to the funds. How does that even make sense? The entire point of using PayPal is for efficiency and immediate access to funds. I should accept checks for my business at that rate and it’s likely that those funds would in fact be available sooner than using PayPal. Not to mention, I wouldn’t be charged anything but perhaps a monthly service fee then from my bank..Onyx BusinessVersion: 3.5.0

✓ Funds HoldWe have been a PayPal customer for a while, in spite of them making money out of all of us they tend to randomly hold your funds. I find this very unfair for my legit business that has been in business for more than 20 years. I understand that from time to time there is credit card fraud, but I find it very unnecessary for them to randomly hold your funds while they’re investigate your transactions. to make things even worse, there’s no live agent or no live representative that you can speak to for any help or assistance. Everything is automated robots and computers, making PayPal company even richer. Based on recent reviews I have seen a lot of people leave PayPal and go to other credit card and online payment portals. unfortunately PayPal has been around for a while and is pretty much everywhere and anywhere. I am hoping that they can fix this in the future and come to a solution with all fraud, scams and bad transaction related sales..Arizpe flooringVersion: 2023.11.01

✓ EntrepriseVraiment déçu pour une petite entreprise au démarrage. Argent gelé meme en bas de 2000$ pour 21 jours.IPro9937Version: 2023.05.25

✓ Disappointing for a small business ownerTo start with I thought this was great for sending invoices for my small piano teaching business. Already I’ve been disappointed by the large charges, and that my pay is now ‘on hold’. Not great if you’re working to feed your children this week rather than three weeks time! To add insult to injury it seems impossible to contact anyone to discuss this. I will stop using PayPal business at the end of this halfterm..I’ll be leavingVersion: 2023.05.25

✓ Completely inconvenient!I gave this app two stars, because I was able to accept a payment. However, it has been over two weeks since the transactions have taken place, and I still have to wait over another week before my funds are released. I’m sure that somewhere in the fine print, it’s clearly stated why this money is held(it’s due to me opening a new account through PayPal Business), however I needed that money to make my payroll, and I STILL can’t access my money. As soon as the transaction took place, PayPal was SURE to take their service fees instantly, yet I have to wait another ten days before it’s released. I also called PayPal, and I was told that it was best for me to send the money back to the contractor that I received it from, and use another App, like Zele( I now use this app, and I receive my money without charge in approximately ten minutes.). I DO NOT recommend this app!.Honest Experience123Version: 2023.11.01

✓ Stay awayHorrible service. Money stuck for 3 months. Going round in circles. Cannot upload the documents they ask for, speak to the customer service ( after wasting a lot of time) - they send you a link. Again, you get an email asking the same flipping document. You make a complaint - they come back with same solution- ask you to upload, they confirm they received it and to wait for back office staff to review. Two days later, ask for exactly the same document again. Am considering complaining to ombudsman..SreexVersion: 3.5.0

✓ Lacking essential featuresNo push notifications when money arrives, Unlike the consumer app! No ability to print off packing slips unlike the consumer app! This is meant to be a business app why are the features that businesses need available in the consumer app only? This means as a business it is necessary to install two apps in order to cover all the features I need. If PayPal was my business heads would roll for this, utterly nonsensical omission. Ridiculous..RaybanMonsterVersion: 1.9.4

✓ Not sure what’s up with the new login processI’ve been a PayPal customer for years and have an outstanding seller rating, then I made a sale last week (early June 2023), and I had to essentially start from scratch. I used to get my payments released when I would ship an item (I collect/buy/sell drums and drum gear), now it’s back to getting my payment released within a week of delivery. I’ve sold hundreds of products through eBay, Reverb, and Facebook marketplace and I get paid upon shipment, just like goods and services used to do. Then one day last week I suddenly had to provide my drivers license along with a picture of myself and wait for them to process and approve it. Not only that, my bank account was somehow unlinked from my PayPal and now I can’t re-link it. My bank comes up in the search, I log in, and it continues to tell me that I need more assistance linking my bank account..?? Then I tried transferring a lousy $12 to my debit card and that was lending for 2 days 🤦‍♂️ Of course you can’t speak to a human, you have to talk to a robot and they’re absolutely useless. I’m just gonna stop doing person-to-person transactions through goods and services. If someone wants to buy my products they can order it from eBay, Reverb, Facebook or issue a direct pay through PayPal. Absolutely no reason to basically have to start from square one as if I’m a new user or something. I’m all for security but this is ridiculous..Weasel named FeeVersion: 2023.05.25

✓ Going backwardsGood functionality on the app is being taken away - the simple analytics that used to be available (daily and periodic sales tracking) have vanished in most recent updates. Why? Why take away user functionality? Would have given it a 4 star review three weeks ago but instead of being able to look at periodic performance the app is now pushing working capital loans. Less about the end user and more about PayPal driving extra revenue is not progress.NonicknamenededVersion: 1.25.0

✓ Too much AII now use Square , PayPal, Venmo, Zelle My preference us always Zelle because it’s direct with my bank and PayPal can talk to a real person if needed with a problem. My next choice us Venmo , PayPal, then Square. Square constantly changes their format and do there us something new to learn everytime I open it. If there is a problem with PayPal - good luck- it will probably take months to correct, you’ll never talk to a person and you’ll spend an hour figuring g out how to even report your problem. Venmo seems easier but haven’t had to deal with a problem yet. Today a duplicate payment went to Michael’s with PayPal. Was trying to get in on a sake and instead ended up paying twice. While it was still pending , tried to correct with PayPal. Gave no idea if it was corrected or not..LabjudgeVersion: 2023.05.25

✓ Terrible App stole my money do not trust!!!!!!.This app stole my money worth US$3500 and now since I try to draw it before the kids do anymore they have banned me from using the app I cannot remove my credit card and the money there will stay there for 180 days because they stole it and I tried to stop them do not use this app if you want to keep your money tell everyone about this and share this around because PayPal will still all your money and they will act like they never done it just because they’re a national and industrial company do not trust PayPal and I will not stop by writing bad reviews about them until I get my money back and I’m able to remove my card the App is terrible ..FfshrhdgVersion: 3.2.0

✓ Scam CompanyI have contacted your offices several times regarding my account being perma banned for ZERO reason. Was told this was due to my bank account not being immediately updated and this would be resolved. Now I call and they tell me it’s banned and there’s nothing I can do. I made 2 sales both of which have tracking and we’re delivered with no issues. There is nothing illegitimate about my PayPal account and for y’all to say it’s due to “Potential Risk” is absolutely absurd. Apparently your back office people are so brain dead they can’t answer a phone and the liability line are the only ones trained to answer a phone and talk to customers. Never will I recommend PayPal for anyone ever again nor will I do business through this fraud website. Something needs to be fixed in yalls system if you think it’s acceptable to perma ban someone for doing absolutely nothing and trying to start a small business using your platform. Absolute slap in the face and I am appalled by the unhelpful ness of the customer service and the lack of ability to be able to tell the customer why there is “potential risk” in my account. Refuse to talk to customers and refuse to explain your decisions. Scam company.JA reidVersion: 2022.07.22

✓ Logging in with two factor continues to be an issueIt is absolutely mind-boggling how this app continues to have login issues when you turn on two factor authentication even with a brand new iPhone and the latest updates. Such a basic usability issue that has been ongoing for months..G575576Version: 2023.04.28

✓ Why get rid of the dates??Used to be a useful app to keep track of how many transactions occurred each day, until the last update where for some reason they decided to get rid of displaying the dates of any of the transactions! Why??.Extremely dissatisfied customerVersion: 1.9.11

✓ Horrible practices and customer serviceThey are the worst I had to deal with , transfer after transfer just to get hung up upon. Totally arbitrary decisions, banned for six months with no explanation, after numerous tries with customer service, even though I tried giving them more documentation to support my account they just refused and freezes my funds. Do yourself a favour and find another method for your business..ErikukVersion: 2022.04.29

✓ Not in Canada?I’m in Canada and I can’t log in :-( I’ve been using it for the past 3 years, has anything changed recently? This is the error I’m getting: “We weren't able to log you in. Please try again. We're sorry, the app doesn't currently support your account's location. Please try again later”.AnfordkaVersion: 2023.05.25

✓ PayPal takes 21 DAYS to give you your money and takes WAY too much moneyI have not had a good experience as a business owner and wouldn’t recommend to use paypal! They take money from your client when it first comes to account and then they take money depositing into your account! They take money TWICE! ON top of that they have 21 day wait period for your cash after taking a substantial amount. Unbelievable! I had a much more reasonable and satisfactory experience with VENMO. 1 time fee with VENMO, no stupid, exaggerated 21 day hold that happens with EVERY TRANSACTION. Not just the first few with PayPal. VEMNO doesn’t double charge, hold your money and is overall a cheaper and better service especially for business owners. I do NOT recommend paypal if you want to see the fruits of your labor anytime soon and how you’re okay with them taking what is about 5-7 % from your total invoice. Is it a huge amount and unreasonable for such an inconvenient service..MarlonsedanoVersion: 2023.05.25

✓ Mr BobbFrom the order I made in September last year in regards of the scooter I bought and the difficulties I’ve had and lack of help and to be told One day out of a 180 days of my order it’s to late for Pay Pal to do anything about this matter and to this day my £539 Scooter stays still in the box because I can not get any response from the Company on which I used Pay Pal to Pay. And the Fact That at the Time of When I was told of being One day over. When I received the Scooter I didn’t come to me on the same day I ordered it. It was a good few day after..Bobbcat01Version: 2021.06.18

✓ InvoiceI recently sent two Ebay invoices out requesting money but the items dont show as a sale .Also I have three items with answer question on but I am never shown they are in the system and when I click on it it says its expired . Why do these questions happen ..WrittleVersion: 1.24.1

✓ Constantly logs out constantly asks to reset passwordLogs out constantly Requests user to reset password like every second week EVERY SINGLE TIME A PAYMENT IS MADE: the app requests the password to be changed then proceeds to mandatory security check for phone number, email and credit card number. EVERY SINGLE TIME. Beyond frustrating. Spend more time re-authenticating then accepting or making payments. Leaves customers waiting with every sale. Simply can’t use it in our business anymore, plus with everyone else having trouble with it no body trusts PayPal anymore. Now use merchant payments with our bank. Over the last 4 months with them we have had zero problems - not a single issue accepting or receiving payments. Compared to PayPal over the four months before that we had almost 70 issues with payments not going through in a timely manner simply due to the constant requests for re-verification. Twice I had to provide my passport and license for ID checks with a time of about 7 weeks between the two instances. A useless system. Several years ago PayPal was the way to go. Sadly this is no longer the case. Good bye PayPal goodbye headaches..Verified Star ReviewerVersion: 1.23.0

✓ DONE…..I’m so exhausted with this bull%##%..Mattdavirs76Version: 2022.02.18

✓ Has become glitchyMy sales analytics have disappeared?! Also, when I mark an item as shipped it doesn’t remove from the “ready to ship” list.. makes it impossible to see outstanding orders now.SofiejadelouiseVersion: 1.9.13

✓ RefundI am very disappointed that I have legal contracts for property rentals. Paypal does not honour these contracts. I have recently had a client renege on a legal contract for a rental property, they asked for their money back with PayPal and PayPal ruled in their favour. The clients cancelled last minute, had signed a legal contract and then I was left without any recourse. It is very difficult to put forward ones case to PayPal, it seems that they via on the side of the customer, not the PayPal account holder. I am an honourable person and feel very let down with PayPal. I have sought legal advise to make sure that my contracts are secure or me ,yet just for the clients. I will never ask clients to pay by PayPal again. It is a shame because, in essence, it is a safe way for clients to deal with overseas owners. BEWARE, PAYPAL DO NOT HONOUR LEGAL CONTRACTS.BelsbushVersion: 1.32.0

✓ Dates missing on activity sectionEach transaction used to have a date attached to it so you know when money was sent! Now all the dates have been taken away from every transaction, so now unless I login through my PC I have no idea when they were sent. PayPal responded saying that dates are in the activity section but they are not - that was my original point....GgfxdffgggghhhhjjkVersion: 1.17

✓ It’s only good for selling items onlineI am electrician and I just wanted to get my clients other ways to pay the invoice so I complete a job for a customer and I invoice them and they choose to pay via PayPal which is fine PayPal charges me a fee to use their service again that is fine or where I have a problem is I have already completed the job it is 100% done and they pay via PayPal I still cannot collect my payments for 7 to 21 business days depending on how PayPal decide to pay out the invoice because PayPal is only structured for selling items online so I have to go into the payment and say that it’s already in the mail even though the job is already done and then I have to contact the customer and tell them to acknowledge that they received the item so if the customer takes time to acknowledge that or if they don’t ever acknowledge it in PayPal then what happens do I have to wait forever or is there a chance that I won’t even get paid so at the end of the day is it worth it for subcontractors to even use this service Any case I’m done using PayPal business unless I’m selling something online as a contractor I don’t believe this is a good platform to use you get charged to use their service and they make you wait to collect money that you should not have to wait for.DC.ElectricVersion: 2021.09.24

✓ De la merdÇa fait 10 jour j’ai envoyer mes informations mon compte et toujours suspendu à cause de leur politique du premier achat et il te suspende pour voir tes informations sérieusement vous pouvez pas le faire avant !!!! Les informations vous suspendez et les essaye de payer dans mon site vous avez tous bloquer c’est une application de merd.Kader270000Version: 2023.05.25

✓ Annoying and buggyNot a good user experience, doesn’t retain settings, I set it to enable face id login, works for a few days and then reverts to password, when using the password I then have to do multiple security checks and picture checks but doesn’t show the full picture on screen. The app is just annoying to use.IKris82Version: 2023.05.25

✓ HelpI don’t know how to use this app.🤓🤓🤓🤓🤓🤓😎🤓Version: 2022.04.29

✓ As the app gets older, the more bugs it getsSales insights no longer work, and Face ID hardly works anymore. Invoicing with individual item discounts is also not possible..SolespireMarcusVersion: 2022.07.08

✓ PayPal Supports Users Not MerchantsWe’re a growing e-com based clothing brand who naturally offers PayPal as a payment option with the intent of offering multiple payment options to customers but we’re on the verge of changing this. The issue is that PayPal is so heavily user focused that they are leaving merchants out to dry. We have very clear refund, return, and exchange policies on our website yet if a customer decides to open a dispute that is untrue such as claiming that they didn’t receive their item - regardless of how much evidence you provide as a merchant that the item was delivered or if you reference your own store policies to support your right to take a position on a particular issue which the customer agreed to by using your website, PayPal ignores you and always sides with the customer and then charges you the merchant. Not only have you lost the cost of the goods that you shipped, you lost the revenue that you should have earned, and you get charged a dispute fee. If this happens a few times (as if it’s not painful enough) PayPal will move you to a higher “dispute fee category” and charge you even more. It’s obviously a revenue generator for them to handle disputes in this manner because it makes PayPal look like a saint to the customer while taking $ from merchants. It’s beyond disappointing, it’s disgraceful. We don’t have this issue with other payment providers, only PayPal..ARollnStoneVersion: 2023.03.03

✓ RUNApp probably works as expected but the customer service here is not worth the “convenience”. Impossible to speak to someone who is not reading off a script. Most of the time you’ll be speaking with the computer/phone tree anyways but if you get lucky enough to get an actual human.. don’t expect any help. Company will randomly decide when your account activity is concerning and will put funds on hold for almost a month— they claim there are ways to get your money sooner.. it’s not true. I mean, I guess I wouldn’t really care if a lost a few ticked off customers either.. they make enough money in fees, and I’m assuming they’ve gotta be earning a NICE amount of interest on all the money they’re withholding from people for no good reason. I’ve had this account for almost three years and can’t access more than $300 a month. Never had any fraud, or disputes on my account.. PayPal has just decided things should be this way and there’s nothing I can do about it. Look into other options.. someone recommended Square, and I think I’m going to check them out. Trust me, at least find a company with decent customer service.. RUN.AllyOop__Version: 2022.03.28

✓ Quite poor company and appReally expensive exchange rates. Really expensive payment gateway fees to use this app. Seller protection has problems, seems like PayPal is looking for too many reasons to void this insurance. Face ID doesn’t work on the app. My team members on this account, multiple log ins set up on this account as per PayPal’s instructions always has problems logging into the account. Only reason we keep this app is because we have some customers that prefer to use it..Wall Street WallVersion: 2021.07.09

✓ FrustratingI like the features and ease of use with PayPal Business. However, that is overshadowed by their 21-day holds on paid invoices. Even after my shipments have been delivered, I don't get my money right away. Additionally, my business is exotic pets. Sometimes, circumstances necessitate a delay in shipping or pick up for the well-being of the animal. It's very frustrating and inconvenient. Also, since I am a sole proprietor, my income / business account is mine to use as I please. I sent a "friends and family" loan to a family member. When they paid me back via "friends and family," I had to wait 21 days for that money to be released as well. Seriously!? Why? This needs to be fixed. The sender doesn't even have the option to get the money back with that feature anyway. This is just a dishonest business practice..16:$dhsjVersion: 2023.11.01

✓ Absolutely not recommending for small businessPayPal fell in favor for a customer who stiffed us for a job and then took $3k from our account and sent it to ACI after we contacted a support specialist and it even said in the originally in our invoice that payment was done on there no refunds. Seriously disappointed in PayPal. Switch all revenue over to get their capital loan at the beginning of the year as well. On top of that they acknowledge that we have unpaid invoices from said customer and they can take from my account. Yet can’t charge their card on file even after they said they would just had to send reminders. Well that was back in July. Still nothing from PayPal. They charged us hundreds in fees if not thousands and for what? Zero support and for them to forward us to collections? The customer had to submit no proof either and we couldn’t get the app to work in their timeframe. Contacted them by phone and they said to do this and that and call them back. Well we did and it didn’t work and then took our money without letting us submit our proof. I need to have someone from PayPal to contact me immediately. Someone who can provide us with a real solution and this so far isn’t fair at all. Right now. I don’t suggest that you should do business with PayPal and can’t trust them. I’m worst off than I ever would’ve been if I had never even bothered going with them..Orion Hamilton, NSLL-PresidentVersion: 2023.05.25

✓ PayPal wants your small business to failSet up a Shopify account and it automatically helps you connect your PayPal acct. I’ve had PayPal for ages and now all of a sudden I need to be verified? 21 days my money needs to be held. How am I supposed to make turn around when you’re holding my money? If you need profits to make more product, PayPal will make sure your business sinks because you will be an unreliable retailer. I have needed more supplies and I’ve already lost sales since I can’t keep up with demand. I ought to go after PayPal and make them pay me for every lost sale since they don’t inform you before you set up your business account. ITS A TRAP DONT DO IT UPDATE: PayPal reached out to me after posting this saying that I need to read their help center crap. I did. Which is how I knew it was 21 days. That it could be held even longer. Their response was rude and arrogant. “Reach out for help” their help sites do nothing but spin you in circles. They saw my complaint and still didn’t want to help. I stand by what I originally stated. PayPal are thieves, and they WANT to see YOUR business fail. No other bank or payment source acts the way they do. I’d pay 50% to another company as a transaction fee over working with PayPal any day. Good thing other companies are only 1%..LoulaboullaVersion: 2023.04.28

✓ Where have Sales insights disappeared to?Sales insights, where have they gone? They are advertised as being something we can do with the app, but having got the app less than a month ago, the insight bit is now missing. Apart from being able to create an invoice it is much the same as the non business app you have. Please look into this. I have mentioned it 3 times now, hence doing this via the review process now. If it doesn’t come back as part of this app, I may as well delete it as there no benefit to the app..M?m=Version: 1.9.13

✓ Small business stay far wayIf I could give them zero stars I would. Where do I even begin . PayPal business practices is a total nightmare. The only good Thing PayPal does it allows you to creat an account then after it has collected your information and you start so called conducting business it all goes down hill ... after you have provided good or service to the buyer there is little to no help from PayPal , al they do is transfer you to a so called call cénter where they are suppose to assist you and give the upmost excuse why they can’t help you ... then place a hold on ur funds because they have yet to confirm tracking number which is provide on the PayPal account . Then proceed to tell to wait 24 hrs till the fund is released which a total lie, then go on to tell you to wait 21 business days till the found are released... how do u expect people to do business if you have this shady practices .... oh an beware if you do a small typeo in your account they won’t even help but do advice to create a new account.Johnny835650Version: 2021.05.21

✓ After 20 years disassociating from PayPalI have used PayPal for 20 years but the last five have been awful. The straw that broke the camels back was when I last used it I paid for voice lessons thru the voice lesson’s portal. Should have been obvious whose side PayPal was going to take, eh? I never received even one lesson because there was so much upselling going on that you were forced to go through just to get the first lesson. Finally, in frustration, I cancelled my subscription and asked for a refund from the company. Refused. So I turned to the source of my funding the subscription and PayPal also refused to refund me. It then took close to four weeks for PayPal to allow me to close my account as it said there was an outstanding claim, even though the resolution center said there was no outstanding claims. Obviously, PayPal thought I would either forget to finish closing my account or I would get over being upset with them. They need all of these empty, unused, accounts to make their numbers look good so clients use the PayPal app on their online stores. PayPal has gone down hill for the commoner and is corporate based, now..Twowings19Version: 2023.05.25

✓ DisappointedWe send the client the invoice, the problem is sometimes it will not let the client check out as a guest they dont won't to have a Paypal account so we can loose the customer we then have to find a alternative way for them to pay which defeats the objective of a paypal account in the first place, please it would be good if you could sort this problem.MivviVersion: 2023.01.20

✓ Stupid 21 days payment ruleI used PAYPAL business for one day only and I’m still waiting for over $1000 from that day,,, by now I’m pass overdue to pay my suppliers invoices .. I’ve removed it from my online food ordering store and now I use stripe which is simpler cheaper and immediate, i will never enable PAYPAL business never again!.RccardoauVersion: 1.28.0

✓ Not recommendedWe have had to use PayPal as an option for payments for our customers who don’t have credit cards. Can’t ever log into the website on either my computer or phone. Everything verified, yet they still withhold payments to us for 21 days. Fees per transaction as ridiculous also..Oooz07Version: 2022.08.05

✓ Account limitCurrently had a large transaction go through, to purchase a few items for my customer, and this allows card payments.. Cash is in the account and they took 2.9%, but am unable to transfer the monies for the items on the proforma.. After asking for the cash to be returned to my customer so I can have it BACS paid from them and then purchase my items. Was told that it’s with there internal auditors already and to hold on. So am seriously considering sending an invoice for trade lost, holding payments. And any chance of not phoning the Asian pacific, who only understand written scripts.. Why take the monies and hold it if I cannot be used business to business.. F&£kwits!.J1xhnVersion: 2021.11.12

✓ ACCOUNT BLOCKED IN 2 daysI havnt had the best service with PayPal and I’m still giving it a chance. After 3 invoices were sent out in my brand new business PayPal account it got locked. I had to do so many steps of verification ( which is fine) but the issue was still never solved. I’ve called plenty of times and I get the same verification emails sent to me that I’ve ALREADY done. Just makes me feel like they are not tracking what has been sent to me and not taking notes about previous issues and logging calls made. I was folded about 7-8 days ago I would be contacted by email in 5 days. ( NO EMAIL HAS BEEN SENT) I’m really giving PayPal the benefit of the doubt simply because I know so many people who use or have used them. But honestly from this level I can be 100% sure. I’d just love my issue resolved so I can continue to conduct business, sending invoices and receiving funds the right way..@BOOK.RICHHITZVersion: 2024.02.28

✓ Multiple business account support neededApp works fine but if you have multiple businesses and therefore multiple business accounts, you can’t access all business accounts at once in the app. You need to login to each business account separately. Very annoying..V17338494151612&2Version: 2023.05.25

✓ Phone Number verification every single time!They have to verify my phone number every single time I use the app!!! What’s the logic? They have already verified my phone number. They already know that’s my phone mumber. Why do we need to do this ridiculous thing every single time I use the app? I’m entering my password to log in, that should be enough!.User97175Version: 2022.04.29

✓ Customer ServicePayPal keeps acting weird l need help figuring out a problem managing users I’ve been contacting in message center, and out of now where l start getting this message “Our apologies, but messages are currently unavailable. Please close this window and select another contact option.” I don’t know why I’m getting this I’ve been just trying to get help like normal. Also l called their business phone number but I’m never connected with a realtor person instead a robot. I really don’t like robots especially with customer service calls ugh. I really just need to get it to contact with support to resolve this situation so l can have my Virtual Assistants fulfill orders, the problem is they’re not located in the U.S, but PayPal keeps identifying their region as U.S. but now it’s really hard to get in contact to resolve this issue. I don’t know l thought PayPal would be good for the business, but if this problem can’t be resolved, because PayPal wants to block me when I’m just asking questions l might just have to go use Square or something else. Or just wire tap to pay my suppliers....Trash venmoVersion: 3.1.0

✓ Let’s scammers into your account.Had next to no issues till recently my account got hacked and bank account was switched. $700 got transferred to that account and PayPal refuses to refund this. Absolutely heartbreaking to loose that much. They told me “it successfully accepted so it was out of their hands, and that it was my job to take it up the scammers bank”!! What?? That’s not even possible for me to do. Very upsetting. I wish I had another option to run my business from Canada to to USA. Huge fail PayPal..Ctctct87Version: 2023.05.25

✓ Horrible!😡I have been using PayPal for many years for purchases and the first time a customer uses it to pay me, my account gets frozen. I provided them with everything they needed to complete the transaction including a signed copy of the customer’s invoice, and they still wouldn’t release MY money. Wouldn’t recommend this company to anyone. If it was possible to give them a negative star rating, they would get a —-5💥💥💥💥💥from me!.VickileepowerVersion: 2022.06.24

✓ Great when it works, super annoying when it doesn't.I'm referring purey to the app on IOS. It's supposed to work and at least offer a scaled version of the functionalities on the web interface. My biggest issue is that the app randomly fails to open. This happens more often than not to the point where I don't have faith in it. I've used PayPal for over a decade..DtuyiVersion: 2023.11.01

✓ Holding back paymentsI don’t like how you hold back payments for 21 days. I applied, and was granted an increase in my payments amounts before funds were put in hold. This increase was not applied and my funds are on hold still. I will be using a different system to collect funds on invoiced products. I cannot afford to have my funds on hold for 21 days..Hetties PatchVersion: 2023.05.25

✓ Notification setting now goneThis is very strange but features just disappear every time a new release comes out. Sales insight were gone. It long ago and now for about a week push notifications gone. I go to Settings and Notification settings are not there! I also wanted to change my email Notification settings on the PayPal website but that option in the Setrings is not available ether! 🙈😪🤯.DreamdimVersion: 1.25.0

✓ Authentication each time open the appFor last month or so requires authentication each time open the app, even if close app then quickly open it again making it frustrating to use!.George-7Version: 2023.05.25

✓ No idea what is the logic on some of the actionsHard to understand the business logic behind some requirements and app pushes everything to web. And logging into web from mobile device is buggy..BoraalVersion: 2023.05.25

✓ Constantly limiting paymentsSwitched to business PayPal to offer my customers another payment option. First few transactions I wasn’t allowed to access until I proved a list of requests. Then completed this to access my account & now not allowing customers to use the facility until I provide yet more information. Will be discontinuing use..Bants2019Version: 2022.09.02

✓ Not impressedThe system is difficult also charged £1 for adding a new card or when it fails another £1 it’s charged I find it annoying not being able to add cards to it the app without being charged.. I won’t recommend PayPal it’s untrustworthy with years of experience with PayPal.LionessazaVersion: 3.1.0

✓ HorribleAs a business owner we decided to give PayPal business a try. We own a plumbing business in North Carolina mainly providing service work. With the lower card fees that pay pal offers when taking debit or credit we were excited at first. However after taking several payments there was a limitation placed on our account we could not even take debit or credit card payments. During this period, as a business owner this is essential to our business to be able to process cards. We provided our license from North Carolina and other documents and after 72 hours the limitations were removed. We think at this time we’re good to go now. Wrong after taking one payment for a plumbing job then we’re told that they are going to place a hold on that payment for 21 days. Unfortunately as a small business we rely on capital to keep the business going as plumbing materials are not cheap. We called customer service several times to get help with the issues and are consistently transferred to a call center in India where there English is less than proficient and were barely able to understand the issues we were having. We will no longer use the services provided by pay pal.Vidal PlumbingVersion: 3.3.0

✓ PayPal froze my moneyAfter having a PayPal account for probably close to 20 years, they decided to randomly, and without warning, freeze all the money in my account and asked for business and activity verification to release it. This was on a weekend night after working a sale, and trying to drive home, my debit card didn’t work for gas. There was no warning, they just froze all my money, I couldn’t even transfer it to my bank. This type of business practice (more like ransom) should be illegal, there is absolutely no reason for them to do this to one of their longtime merchants who has never had any issues in the past. Be warned, this happened to me, so it can happen to anyone who uses PayPal. Believe me, I will be contacting my legal team first thing Monday, and calling my bank to find better processing options than this horrible company and correct this terrible position they have placed me in..PayPal never againVersion: 2023.05.25

✓ Gone down hillWas ok as it kept track and showed on the graph your previous incomings on the graph, now it only shows a line without the income. I like to see what I was getting monthly year previously that’s no longer shown, this is the second update and still don’t show. Why update the app when nothings changed for the better is mind blowing.X5BeastVersion: 2022.08.05

✓ RIP of companyAs they advertise that they protect seller, but been 3 years with them they have never protected me against any fraud. If someone make any unauthorised transaction on your account firstly PayPal will refund that payment to buyer and on top of that PayPal charges seller £14 chargeback fee. So where is the seller protection here ? Did seller authorise an unauthorised payment ? PayPal take money from people and we provide our product as a seller. So PayPal should be responsible that only authorised payments are reaching in sellers account instead of penalising seller with £14 charge back fee. On the top of you do refund to customer PayPal would never refund you fixed fee of 0.20 pence. Such a shame PayPal. You should stop ripping off sellers and start protecting them. Hopefully eBay will be bringing new payment system by 2021 and I will be the first one to kick out PayPal..Jaswal777Version: 1.13

✓ Simply let a customer steal from meI am a photographer. I had a client that had paid a “non refundable” deposit, as stated on my website. A couple of days prior to her session I tried to confirm and didn’t hear back, the day prior I tried to confirm again with no response. Finally the day of her session with myself and an assistant in studio I tried once again and let her know we needed to know if she would be coming. Finally about an hour prior to her session she replied she wasn’t coming…something came up. Well, it has been a month or two since then and she just simply went into PayPal and disputed the charge of her non refundable deposit saying “she never received a service and the photographer was rude”. They opened a “case”, took the $100 out of my account, and after sending them ample proof of my deposits being non refundable, decided in her favor and gave her $100 out of my account! Basically, it’s complete theft! I don’t sell “items” I sell my time. I have five children of my own and running a small business already is extremely difficult. I have been with PayPal for about ten years, but after literally letting someone steal from my company. NEVER again. Sellers….do NOT let your customers use PayPal!.Griff572Version: 2022.05.26

✓ Sellers- do not use!!!!!I wish I had read the excessive reviews before I decided to make PayPal an option for payments of my services. Again, I provide a service not a product. A very good and long-standing client of my aesthetic business asked me to invoice her for her convenience and I do everything possible to accommodate my clients. I sent an invoice through the app, she paid in full and my account was immediately “restricted “. I uploaded ample proof of my services at PatPal request, the client and I even called PayPal TOGETHER to get them to release the funds to no avail. She even asked to cancel the payment so she could pay me a different way and we were put on hold until we both got frustrated and hung up. Pay Pal is a terrible platform for businesses. Regardless of whether it is a product or service. We still do not have the issue resolved and I have every intention of deleting this account once her money isnt hanging in the balance. And spreading the word..TatomsnestVersion: 2022.10.14

✓ ScamPayPal is a total scam. They don’t want you to transfer your own money nor take it out. And when you ask support for help they would just play dum and pretend like nothing has happened..TulaDuraVersion: 2024.02.28

✓ Love but need looking atFor the past few weeks when I load all I can see is my total and no other information keeps freezing and having issues and have to new load. Fees are also high on smaller transactions.Charliehedgy84Version: 2.4.0

✓ Sooo badDo not recommend they take to much fees and they also have the worst exchange rate!.Nadir1262Version: 2023.02.03

✓ They hold your fundsIt good for excepting international funds, until they hold those funds for an undetermined time! I have had to jump through so many hoops proving I sent the products and that they were legit transactions, and still have not received my funds 3weeks later!.Download another gameVersion: 2023.04.28

✓ Awful! Do not suggest unless you have online business and ship items.This service was helpful with invoicing and I didn’t mind the charges for processing payments but like many others I have seen the reviews and this app is horrible to get your payment after you have already done the work. I have a laundry service where I pick up wash and then deliver back to the customer. I don’t have any tracking numbers and they said something about customer verifying that they got the package but it took a whole lot of research to try to figure out how to do that from my end to their end and we never accomplished it so my money is on hold for 21 days, and I can’t wait that long for my money to process so I can buy my supplies etc. with this account so I am done with using this I’m waiting for my money to be paid out and I went with the Lili banking app that helps you with your invoices and then just use my regular PayPal, cash app etc. for them to pay for the services. There has to be a better way for service business to be able to use this before I will use it again..Review Queen21Version: 2022.08.05

✓ Didn’t work for meCouldn’t set my account, my address is still not checked. I’ve been waiting for a response for more than two weeks. I really needed to pay someone and I couldn’t.CfgraffignaVersion: 2021.03.261

✓ Service nulBonjour ça fait 10 jours que notre compte est gelée or n’a fait deux courriels un appel téléphonique er personne ne nous répond....sans commentaire !!!!.PetccfredVersion: 1.31.0

✓ Awful appThey hold my money for 21 days on nearly every transaction. USE QUICKBOOKS.123allnicknamestaken321000Version: 2023.05.25

✓ Initially helpful then told that I was helped by mistakeI would advise against utilizing this platform for conducting business operations. As a contractor launching a new venture, I encountered an issue with a recent transaction. After completing a transaction on March 21, I was informed of a 21-day hold period. In a state of panic, I contacted customer service and spoke with a helpful representative who assured me that, due to my extensive personal history with PayPal, the hold would be removed, and future transactions would proceed smoothly. However, today, when I received another transaction from the same customer for a change order, I was informed that the initial assistance provided was a mistake, and I would be subject to the 21-day hold once again. This news is particularly concerning as I urgently require the funds for a project requiring materials by tomorrow. Consequently, the customer has expressed apprehension, suspecting foul play due to the delay in commencing the project. The abrupt shift in treatment from gold assistance to garbage within less than a month has left me feeling incredibly disappointed..Noob1300Version: 2024.02.28

✓ App simple, service is extortionBig deal. Simple app. 5% fee is extortionate compounded by 21 day hold on funds. Much better options out there..Hockey SawksVersion: 1.24.1

✓ Can’t withdraw my moneyA customer has paid me through this for the first time and I have been unable to withdraw it. I linked a bank card which shows up in cards but it will not allow me to choose my card in the transfer money part. It has been holding my funds for over 2 weeks now.Gc maintenanceVersion: 1.18.1

✓ Do not recommendThey blocked my account, and even after providing all information- they still didn’t unblock it.l called customer service many times but it just useless. Do NOT recommend..AlimyshkaVersion: 2023.01.05

✓ Don’t even think of using this serviceThe first time I made a sale, PayPal detected a change in my account (whoa! I made a sale!) and decided it was a security concern. Now they are not releasing my money to me for SIX MONTHS, unless I provide totally irrelevant information to them like my Canada Pension Plan statements. Naturally I am no longer accepting PayPal. How they expect anyone to run their business without cash flow is beyond me. STAY AWAY FROM THESE PEOPLE!!!.Exit52Version: 2021.11.12

✓ DO NOT USE THIS APPThis business app does not let you update your business info. It will show your personal info (name, email, etc) on the app, but then when you send invoices, the invoice will have your business info on it. You will not be able to see the business info until AFTER you send the invoice. So if you need to change your business info, you have to do it in PayPal in a browser, which defeats the whole point of using the business app. So basically if you have frequent changes to your business info, this app is not for you. And if you don’t have frequent changes, keep in mind that you WON’T BE ABLE TO CHECK YOUR BUSINESS INFO until after you send the invoice. Additionally, customer service completely lacks knowledge of this app. If you call them about any problems, they will tell you to use PayPal in a browser because it should work there. I don’t know why PayPal bothered to release this app when even their customer agents are saying to not use it..BeenUsingPayPalOverADecadeVersion: 2021.08.31

✓ Ridiculous !!!As the owner of a small remodel/renovation construction business, I offer different ways for my clients to pay through the invoices that I send them. The invoices started offering Paypal as another way to pay, so I opened a Paypal Business account . I already had a personal Paypal account that I transferred funds to the Paypal Business account. Immediately there was a hold put on the funds because Paypal said I was new several days passed and the hold was not taken off on the day Paypal said it would. I contacted through the chat option, customer service and was told there were a number things I needed to do for the hold to be taken off. I tried to resolve the areas Paypal said that I needed to do, several attempts. Every time I tried to resolve these areas, I received an error message and to try again later. Here I am several weeks later and the hold is still on the funds. RIDICULOUS ! If I could give Paypal 0 stars I would!.BifocalBuilderVersion: 2023.11.01

✓ GarbageWas my first and will be the last time using paypal! Sent out my order and even after it was delivered they still wouldn’t release the payment Will be deleting my account if the payment ever clears! The customer service is useless Do not recommend!!!.BullysignaturedesignsVersion: 2022.03.28

✓ Do not do business with PayPalIt has happened two times one $1600 AUD and second $3600 AUD of sales on eBay through PayPal. At both of them the PayPal unfairly refund the customer the amount with his commission that has been taken from me initially (Double cut). Also I have clearly mentioned in my advertising that the customer has to pay for the custom and clearance of the item in his country, however it has happened several times that because they Saw that the fee are high and refuse to pay and get the item and refer the case to PayPal and ask for full refund. In both cases PayPal unfairly fully refunded them. And I didn't get the item backe. DO NOT DO BUSINESS WITH PAYPAL..Shahin ShafaghVersion: 2021.11.12

✓ IncompetenceI had a payment I couldn’t cancel cuz the app was lagging too much.JessyevapibkVersion: 2023.05.25

✓ THIEVESPayPal has stolen my money and refused to give it back. I can see tons of others are also closing their accounts. They went even let me close my account anymore haha. They’re liars, thieves and deceitful, they’re holding my money hostage while they implement new rules to fine you up to $2500. These people are scum, close your account before they try and rob you! Like they did to me.Willisdabeast19Version: 2022.09.30

✓ Customer service or customer satisfaction is the least PriorityAll they care about is your Subscription and commission fees. They care less about customer or their service. Your fund will be hold for a long time.Amin KhairmuhamadVersion: 2023.04.28

✓ Business owners bewareIf you own a business and don’t ship they will limit your account and you will fight time after time for limitation after limitation. I have now sent in my federal ein, state paperwork, and county business license and every other document that even the banks don’t ask for 4 times now to be limited 4 times saying they don’t know what my business is. I used there card swiper from them and they still said because I didn’t show tracking info and they didn’t know what my business was. They literally had my tax classification, I had sent it to them 4 times, and time after time after 2 to 5 payments I was limited and funds held. The last time it almost lost my business. Worst company and even banned my personal account because someone can’t figure out how to read what or understand powersports repair business. If you read this stay away far far away. If you risk it good luck make sure as soon as money goes in you withdraw every penny that second because they will keep you from it..600RRVersion: 2021.08.13

✓ CostarRecently, when you creat the new invoice, the invoice number won’t change and keep getting failed.JulesdoesntlikethisappVersion: 2024.02.28

✓ HorribleThis app fails to give you all the important details upfront, like not being able to send invoices from your personal paypal, prompting you to HAVE to set up a business account if you want to be paid from your client. But won’t disclose right away how you’ll have to be subject to review for up to 21 days for creating a new account, in order to have access to any money sent to you. If you’re money is on hold, you have to inconveniently ask your client to confirm the amount 48 hours after they pay your invoice and even that doesn’t confirm PayPal will lift a hold. Their customer service department are idiots as well, each and every one I spoke with giving me different pieces of information that mostly turned out to be incorrect, and brought to my attention each time I spoke with a new rep and told them what the last one told me. I will never be using this application/service again nor will I be recommending it to any of my clients/colleagues in the future..Jay "no joy" DiazVersion: 2022.01.21

✓ Was great. Stopped working.Just stopped working. July 2023. App error says doesn’t work for my account location. (Canada). Worked fine for years..O_U_8_1_2Version: 2023.05.25

✓ Be aware! Paypal is a bully.As a small business owner I'll not recommend using PayPal they will hold your funds without any valid reason and beyond the time they say your funds will become available . I understand they need some confirmations etc in some transaction but their customer service is the worst I've seen ever in my life. They have stolen my money before it reached me now I have an unhappy customer, and financially struggling business just because of paypal. Not recommended at all specially if you just started your business..Lorakalahai2Version: 2021.11.12

✓ Changing cards is hard and no dates of transactionsThough in theory you can change your cards and accounts, in practice you cannot. I’ve tried on three occasions to remove an old card and it won’t let me. It also doesn’t allow me to elect the new card or account as the preferred payment option. As a result, since changing banks my accounts that rely on direct debit all my accounts are unpaid and I am having to call them to make credit card payments over the phone. Paypal should make changing banks easier since you should only have to change the card attached to the one account. Transactions are not displayed with dates also so every transaction has to be cross referenced with the paying account to get dates which is poor for bookkeeping purposes..Graeme james tompsonVersion: 1.14

✓ PayPal Mobile Apps are Very PoorSince upgrading the PayPal Mobile Apps. PayPal Here fails to load, can’t change or upgrade a PIN. PayPal Business loses attached bank accounts and can’t change or update PIN. Speaking to customer service is a stonewall and technical service takes two weeks to respond and fails to reply or fix issues. Such a disappointing experience..BrucegoldVersion: 1.10.0

✓ Suspended my account with $5,000 usd in funds with no prior warning or reason.I’ll keep this review short. As the title states, PayPal has just suspended my account, with over $5,000usd worth of funds, completely at random. I have been a merchant and a seller with PayPal for countless years now, helping support multiple businesses I run. However, despite this, with no prior warning or reason given, my account has been permanently suspended..ScrumpyGamesVersion: 2022.01.21

✓ Poor for such a big companyNotifications are slow sometimes I get the the day after a payment. logging is a painful asking if I’m a robot and then kicking me out so I have to log in again. (Maybe I’m a robot but programmed not to know) this is while I’m on the phone with a customer want to make a payment..SpandanglyVersion: 2022.12.02

✓ Doesn't Even WorkSince upgrading to an iPhone 12 Pro Max, this app does not work. Just a blank white screen after logging in. Deleted and re-installed but the same issue persists so unable to do any business unless logging in via MacBook Pro which does work. Pretty pointless having an App that can't get the basic functionality right..PetejlpetejlVersion: 2022.09.30

✓ Bad for businessI am using for 2 years PayPal for my business and it is the second time they are holding my money for no reason at all, when I asked them they had no solid excuse so I told them to escalate my case, so the back office as they call it told me that I had to many refunds which they either lied to me or they don’t know what is going on, I told them that is not true and to prove you I attached the refunds and frauds from when my business has started with PayPal and that is a total of zero, still I haven’t received a solid answer..HarryliakosVersion: 2022.03.31

✓ HorribleThey shut down my account and I had $200 still in my account and they said I needed to wait 180 days to get my money to my bank and I don’t even know if that’s true, complete hassle horrible experience.Matthew12345678987654321Version: 1.23.0

✓ Completely brokenThe app seems to be completely unusable now—it freezes on the account overview screen. Tried reinstalling multiple times on 13 Pro Max with latest iOS..Leighton FVersion: 2023.05.25

✓ Got ripped offDue to having no tracking, sold my item $160 to a customer, customer started a dispute claiming she hasn’t received her item everyday, until she received she stopped replying to close dispute, while my account was on hold, Paypal did nothing to contact the buyer and in the end i got ripped of, she got her items plus my money, Thank you paypal i will never sale again on Paypal and thanks Paypal for wasting my time on the phone call & emails. Becarefull paypal is safe for buyers but not sellers were not protected. If i could give no star i would!?!?.BlacknightooVersion: 1.12.0

✓ Can not receive my paymentsPayments are not coming through, cards keep coming up declined, And will not refund me for payments that have been made when subscriptions were cancelled.Mspandabear69Version: 2023.05.25

✓ Not as good as it used to be..For many years I been using the PayPal business app on my iPhones. It always performed very satisfactory. However, recently there are several problems developing that have a high nuisance factor: 1.) Push notifications will suddenly stop being generated. The only work-around is to delete the app and re-install it, then confirming to enable push notifications again. This procedure I have had to do about 10 times in the last 4 months, as each time after about 2 weeks or 20 notifications (not sure which it is), they stop being pushed. No info on any forums and PayPal support don’t know a solution either. 2.) Lately, when launching the app, dashboard summaries don’t seem able to be displayed/loaded. You have to click on the section to get it to load. This has been developing in the last 2 months or so. This I haven’t reported yet, but does affect the rating I now give the app..PreferTheGoodOldDaysVersion: 2.4.0

✓ Will never use this app again unless someone decided to answer the phone.I’ve used this app for the first time cause it was recommended by a friend with a similar business. I was so excited to use this app and I’ve used PayPal before and it’s super reliable. So I had three clients send me money and each one was posted pending. Then it stated I needed a card on file. Well I have a card on file for the money to go to but I still went through this process. Then it stated they would send me a few cents in two different transactions within the next 2-5 business days. So now I’m waiting even longer to get my money and I don’t send out products until I receive the money. Then I keep calling no answers so I attempt to write to someone over a message system they have and it wasn’t helpful at all. I am supposed to wait 21 days for my money to get into my account or until the client confirms they have their order well of course it doesn’t give them the option to confirm their orders so my money is just chilling with PayPal while I’m needing to pay bills and get more merchandise in I can’t do so with my money being held almost a month. I’ll stick to my Apple Pay and Venmo. Thanks for nothing pay pal..Ashlynn124Version: 1.17

✓ Bad app tbhThey limited my account while i have $400 in there and it’s being held for 180 days and i don’t even know if i’ll be able to move it to my bank.Tt16751Version: 2022.07.22

✓ The downfall of PayPal.I don’t recognize this company anymore, before the split with eBay I could get PayPal on the telephone now I can’t even get them to respond on the Internet they don’t answer telephones anymore. Their first excuse for not having phone service was to blame it all on Covet 19, now they just tell you to go to there website well I’m on their app and engage with a person I think, and that person never answers my first question or any questions. I have money tied up with this mess PayPal has become, an embarrassment I can’t find the money that’s been sent to my company account which means I can’t transfer it into my business account and I don’t have an answer for the company that sends me money monthly because I can’t get anything answered from PayPal. I will call that company in Chicago and let them know to skip PayPal and send me a check PayPal has left me with no other choice 4 1/2 weeks is a long time to wait for your hard-earned money I ran dozens and dozens and thousands of dollars through PayPal and eBay a year ago but. That was then this is now, goodbye PayPal forever. Jimmy Papa Fort Worth, Texas.PapaDrums1Version: 3.3.0

✓ Unfair chargeback policiesService oriented businesses risk to lose revenue due to PayPal's unfair chargeback policies. A customer can pay and receive a service, then file a dispute and claim they never received it and will almost always get their money returned to them because PayPal provides you with little means to prove that you provide them with a service. Any funds will be automatically deducted from your account and you will be forced to pay a $20 fee for the chargeback. They will always side with the buyer even if they are committing fraud. This will leave your account negative. So essentially you are losing the service you provided and having to pay back any funds that you were owed. And NO, PayPal will not take into account the fact that fraud is being committed as they are more buyer oriented and less focused on providing protection for your business. Customer service reps are less than helpful. All chargeback decisions are made from a separate department with no direct access for communications. They essentially hide from you by not allowing you to communicate directly with them, make whatever ruling they want on the chargeback, and then limit their customer service reps on how much they can do or communicate to you. I'll be using Square from now on!.You'llHateThisAppVersion: 1.5.0

✓ Is -12 stars an optionPayPal will do everything they can to keep your money. First with the ridiculously long Initial hold on your funds. Not Necessary. We have to go through everything from providing birthday, full social security numbers copies of government ID is your EIN numbers, copies of your LLC, verification of your bank accounts etc etc. which I knew was part of it. Security overboard. And then finally the big day come when you finally get to access you own money and then BOOM! PayPal restricts access to your funds AGAIN! This time is to somehow prove how you fulfill your orders/inventory. For starters you need MONEY/ FUNDS to procure new inventory. My company purchase pre-owned hospital/ medical equipment for resale at affordable budget friendly costs so I don’t stock multiple CT machines I purchase one and when that’s sold a defibrillator may replace it. But again how can I purchase anything new after I make a sale if I can’t access any funds?? These are the reasons why I chose not to use PayPal for years, but after multiple customer requests I gave in, bad decision. My debit card was supposed to be here almost a week ago, still haven’t received one. Guess the really don’t care about that issue. Not like I would be able to access MY MONEY anyways. Respectfully, Not Surprised.Regret this alreadyVersion: 2022.12.02

✓ Massive let downAt first I was pleased with the app but after 6 months I’ve had enough. First major issue is their extremely high fees, if you’re a really small business be prepared to lost quite a bit on the smaller payments especially. Secondly recently their app has started to have bugs. Such as freezing especially when trying to transfer funds which brings me to point 3. We have all heard about PayPal holding payments but recently it’s just unacceptable! After over 6 months they’ve decided to hold 4 payments in 3 days, the last two payments they said it would take up to 24 hours to review and it’s been about 40 hours now. I called the customer assistance line and the lady was as confused as I am, sounded like she didn’t know she worked for PayPal and her system kept on crushing ????? I’ve decided to switch to Stripe who offer much lower fees and don’t hold payments for no reason like PayPal. You have lost me PayPal well done..MASTERDNIMVersion: 1.6.1

✓ Time to find a PayPal alternativeI’ve been using the same PayPal account for 15+ years, with consistent use in both sales and purchases. Within the last year, new withdraw limits were put in place that have essentially ruined my ability to use this payment platform to make a living. They’ve capped me off at $2,000 a month out of nowhere, and have denied an increase 3 times without reason. You will not get a real person to give you answers, and you will not be able to have trust in this platform ever again. As of ios17 update, this business app is completely broken for most users. Freezes on login, and no functions can be accessed. Just another nail in the coffin for me personally, this company has damaged my livelihood beyond repair this year and I will be actively avoiding it as much as possible in the years to come. Edit: Thanks for fixing your app, now stop destroying small businesses and give us our money! You glossed over my main concern here. Shame on this company. SHAME..WideopenthrottleVersion: 2023.05.25

✓ Utterly uselessThe only reason I use the PayPal apps is to do a weekly transfer of balance in 5 currencies to main company bank account because PayPal deliberately has no API to do this (their strategy is to make withdrawals as difficult as possible for customers). So the consumer PayPal app now has a bug where it doesn’t reset the withdrawal amount screen every time which means you have to force quit the app for each currency withdrawal. I see this PayPal Business app is available and decide to try it. After all you’d think that perhaps this is tuned for the needs of businesses more than consumers. No. It is actually even more broken than the consumer app for doing the task I need to do. First withdrawal to currency X works OK but then tapping on the balance value ($$$) tells me that there is $0.00 available. Crazy. And on top of all that, it doesn’t even support push notifications! I’m really struggling to understand why they bothered with this..London Mac FanVersion: 1.13

✓ OwnerI’ve been with PayPal a long time. We sell training courses. Payment has been very difficult with PayPal. Asking if the product has been sent. I tell the support team over & over the purchaser took a education course. Why is the support in the Philippines and PayPal is doing business in Canada. There is actually no support for Canadians. Never get a clear answer from PayPal. Keep asking about products been shipped..Gi2fvbgVersion: 2023.11.01

✓ Issue resolution extremely poor processIt was like my resolution ticket was automated and they didn’t read any of the comments or look at the tracking information. Tick and flick. Won’t use again for business or personal use..Duke 0Version: 2022.06.10

✓ How dare you hold my money after taking your feesThings were smooth in the past , but the last 2 transactions were terrible, they hold the money for 21 days, and then they put my last transaction into review for the remaining balance, did not release it yet, and I almost lost one of my important customers. They will make you loose your business, Lots of other options outside.Wes-1977Version: 2023.04.28

✓ UselessHad PayPal for over 15 years. Now they keep my money as (in case of refunds) but $2700 for refunds and I can’t access it until 180 days. I would say PayPal is the most useless form of paying now ever. I never leave reviews but this time has to be done! Use another form of payment… from a very long term user..FxenrereVersion: 2021.11.12

✓ What a absolute nightmareI want to transfer my money into a second business account it won’t let me, it says I need to do all my security again which is fair enough so I click on the first step drivers license photo, nahhh we can’t do this at the moment come back again later I been trying the last couple of days so looks like my money is stuck, the app and website is glitchy and slow and never works for me I don’t rate it at all..Dan.T.Version: 2023.11.01

✓ Starting a business? Look elsewhere.First transaction funds held for 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21 days. PayPal will never see a dime of my money ever again. Coming or going. Assuming a business has to have a shipping tracking number is arrogant and small. Service business? Run. Sending a bill for time wasted filling out the business app, waiting for the business card, and setting up my QuickBooks financials with PayPal. Update- No response from PayPal after multiple attempts to contact and many days of waiting. Just saw EBay dropped PayPal and won’t allow PayPal transactions any longer. They are dropping them because customers have a terrible experience with PayPal, customers and sellers can’t control the transactions at all, and PayPal charges a premium price for terrible service. PayPal’s bones will be discovered among the bones of other internet dinosaurs such as Alta vista, AOL, and geocites. You because more cumbersome and unresponsive. While the rest of the world dumped dial up speeds you made people wait and wait and wait for service and even their money and for that you will go extinct..Jerry SimmonsVersion: 2023.02.03

✓ Bank details vanished“fix a bug” but then make the app useless. can’t even transfer money on the app now as it’s telling me I need to add a bank account. yeah well it’s on there and always has been and i didn’t change anything but some idiot decided to mess around with it. useless. why do these people keep messing around with these things? every app tinker tinker tinker. STOP!!!!!! All you people do is keep updating updating and all it does is eventually make hardwear redundant. in this fragile world where we need to use our resources carefully, you’re basically making perfectly good equipment redundant and i aim this message at APPLE and MICROSOFT. MAKE EQUIPMENT SUSTAINABLE FFS. if it ain’t broke.....UnknowndimensionVersion: 1.9.13

✓ No more PayPal!!I set up this business account to collect a one-time rental payment not realizing that PayPal Business charges a fee…I didn’t read the fine print. Then when I tried to accept the money sent to me, I was notified by PayPal that I could not retrieve it & that I could file a dispute. It showed the money ‘pending’ but after one week of tryin, I gave up & called the sender. He then in turn called to get his money refunded & they told him to call me to dispute it. Really?? So I once again called to dispute the claim, letting them know that I was not able to receive money in pending which they couldn’t figure out why -so the rep told me to call the sender to dispute the claim in which I told them he already had but was told by PayPal Business that I had to dispute it!! Omg - so the sender finally was able to dispute money, and after 2 weeks, they are refunding him only to charge ME $30 fee!! I am deleting PayPal Business and personal PayPal accounts after this!!.JebbuddhaVersion: 2022.07.08

✓ This was a mistake I did to download this appThis is fake they don’t allow you to delete your account if you want to.LegendaryAsher24Version: 2023.11.01

✓ Clunky at bestSending and receiving funds is fine. If you can get signed in. Most times it gets stuck in a loop of your signed in, you’re not, Face ID, sign in, you’re not signed in, Face ID, bot check and repeat three to four times. This behaviour has been going on for the last couple years..FlashedVersion: 2023.05.25

✓ Worst for a micro business!You sell a $50 necklace, your account immediately gets restricted and you are asked tons of questions about “what you sold, what your business is about” all bills you pay monthly gets on hold & restricted, then paypal finally decides you are a “potential risky business” and permanently limits your account. Your brand is the most undesirable, unsupportive service for businesses. You are a disgrace!.SerminSVersion: 2022.08.05

✓ 3 weeks and I still can’t get paymentI have used PayPal for years in my small business and have enjoyed the flexibility for online and face to face sales. When I started a new private practice it made total sense to use the company I already know and use. Apparently that was a mistake. Although it is set up and I have everything on the surface working. As soon as I try to send an invoice for services I get an error message. After weeks of thinking it’s a set up issue I’m told by PayPal that it’s an internal issue and will be fixed within 24 hours. It’s been a week and it’s still not fixed. In addition I find out that I’m not able to run 2 companies out of PayPal on my device. So even though this new company is completely separate from my other with different services and legal entities PayPal links them because I am the user of both? WTH! I’m told it’s a security feature but why? With all of the layers of security we already have to jump through it seems like PayPal could keep 2 unrelated accounts UNRELATED. Maybe this is a sign that PayPal isn’t my only option and I can find a better payment option for my new business. For now it’s back to physical invoices, checks, and receipts. Thanks for nothing PayPal..LivingWOWCenterVersion: 2023.04.28

✓ PayPal the highest fees as a % of money transferred everPayPal has become this insipid Payment Servicer that only charges fees and few know or complain. They are getting away with robbery. I am sorry the service may provide a degree of on line security, I really do not know. The day the penetrate PayPal which will be no more difficult then invading Visa the flaw will show and PayPal the middleman will be exposed for what it is. Very little. Visa lends money. PayPal Charges you for putting your visa charge through them. Since PayPal has very little money on hand per account it is so far Immune from the hackers. There will come a day when the Credit Card company's will wake up and realize the cost to self insure versus the cost that PayPal Charges is cheaper and this myth of PayPal will remove another middleman who carves dollars off small transactions. They must regulate Paypal as a lender not just a Servicer as the charges are Bank fees ,just because they lend nothing is no alibi for them to skate by and carve dollars off peoples transactions and hides in the back ground. If I was younger I would develope a system that put PayPal out of business as the provide no service but remove the head aches from Banks that are or have been too slow to catch on...1960DanielVersion: 1.13

✓ 21 days to wait for money - I don’t think so.I don’t wait 21 days for my money for anyone. Although my business accepts Pay-Pal we offer incentives for customers to use other types of payments . There are several card services and direct and BACS payments so I’m afraid Pay-Pal is moving further into the dark ages . I mean , who waits three weeks to get their money. Even cheques only take 7 days . Marks for Pay-Pal- must do better..RobsElectricalVersion: 1.23.0

✓ Terrible app, extortion companyHave to wait 21 days to transfer funds and with the funds that are available I can’t even transfer it. These restrictions are terrible, the app is glitchy and the website is even worse. WHAT ARE YOU DOING WITH MY MONEY???.LucngnVersion: 2022.10.14

✓ What happenedPayPal used to be a trusted way of making payments but now they question every little thing and want irrelevant information in return or they limit or shut down your account. Tine to find one like PayPal used to be. Good bye PP.Disappointed withPPVersion: 2023.05.25

PayPal Business works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PayPal Business.