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VIZIO Mobile App Complaints & User Negative Comments 2024
VIZIO Mobile app received 72 complaints, negative comments and reviews by users. Have you ever had a bad experience using VIZIO Mobile? Can you share your negative thoughts about vizio mobile?
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VIZIO Mobile for Negative User Reviews
✓ If you’re looking to buy Vizio.. Don’t.Countless issues on issues. Whether it’s the Vizio app, my Vizio 2020 V-series or my Vizio surround sound system. Let’s start with the app. I am constantly having to reconnect my devices. Most of the time there is a connection issue and the app is unusable. Not allowing me to change ANY setting on my tv or sound system. When I am able to change the settings, it is VERY glitchy. The bars will stutter back and forth. The tv itself is a great. 70in, great quality. But having to connect it to the app constantly is extremely frustrating. Even with a remote, I am constantly having issues. When I turn the volume up, the back button clicks. When I turn the volume up, the volume turns down. When I try to rewind on a show, the volume changes rather than rewinding. The surround system itself is also great. Crisp and loud. But when pairing, which is constant. There is a EXTREMELY loud connecting noise that shakes the entire room if not pressed quick enough. The volume will CONSTANTLY turning itself to FULL volume if turned up through the app..Version: 2.4.2
✓ Not ConnectingDoesn’t work don’t waste your time.Version: 2.1.4
✓ Rarely worksCannot keep a connection to the tv. I almost always have to remove and redownload the app to make it connect to the tv. Next one won’t be a Vizio..Version: 2.5.6
✓ Need to work the bugs outWhile the remote front has been improved, the ads no longer interfere with the functions of the arrow or volume buttons. Work still needs to be done. A new issue has come up with the apps function. Every time you open the remote you have to re-save your favorites. They never seam to stick around. I might have one or two pop up but the rest have to be re-saved. The apps that do get saved are always different. Vizio if you need help beta testing before you release an update let me know. Or provide a place where we can let you know issues. This has been going on for about a month or two. I hate writing bad reviews just to get changes made..Version: 2.5.6
✓ Something is wrong with this versionI’ve usually had a good experience with this app for our tv with the exception occasionally disconnecting from the tv and having to delete it in the app and re-add but as of late the app shortcuts are not opening the correct apps. I have a 2.5 year old who loves Mickey and we try to get into Disney+ but it opens Comedy Dynamics. I thought it was a fluke but the same happened on my husband’s. I tried to find Comedy Dynamics to see if it had Disney+ but apparently it shows the app shortcut but isn’t available to me. It’s incredibly frustrating. My daughter loves Mickey Mouse Clubhouse but I do not. I’d prefer to watch something else but in order play it, I have to stream directly from my phone which means if I want to watch a video that was sent me, that video will take over my TV. Which my daughter doesn’t appreciate. 😅 Please fix this soon!.Version: 2.3.7
✓ From 5 to 1 on newest versionSo disappointed with the change, I’ve been using the app almost exclusively to control my tv for over a year. They new middle circle rocker eliminated the swipe feature, on an iPhone XL screen the buttons are so close now I must look at the phone in order to not hit the enter button. I’ve been using it for a few days now and I keep hitting the enter button instead of the side to side or up to down. They took an app layout and made it impossible to not use 2 hands and forced you to look at the phone. I’m putting batteries in my dead remote as we speak. Sorry but need the attention of one star so please change it back or keep one stars..Version: 2.4.2
✓ UPDATE GARBAGEUpdate GarbageI agree ! ONLY THE 5TH TIMEat least IVE BEEN HERE TO FIGURE THIS BUG OUT since the update! I just happen to read anothers review, on an iPhone if you have a display set to zoom, you cannot see the volume up and down I just happened to see the pictures of the update on your App Store pictures that’s NOT what my phone looks like! Wow I thought you were tech people doing tech things what the heck tech update tech people no tech? Not only in the volume and not being able to see it but I can’t control my display like I used to be able to do. I used to be able to set the brightness on my television or whatever else I wanted to set on my picture or my sound I don’t know where that is. I don’t see it anywhere, it disappeared, like it got worse! How do you get worse after an update??.Version: 2.4.2
✓ Good start but buggyI like how this version lets me tap once to go to apps rather than having to navigate the screen with arrow keys. Unfortunately the app is confused about what apps are available on my TV. It claims AppleTV is not available, so I’m forced to navigate to it the slow way. That’s rather frustrating, but if the little things like that are fixed this would be a much better alternative to using the remote..Version: 2.1.3
✓ App doesn’t work nowThe app used to work ok but now that I’ve updated it i cannot connect to my soundbar, please fix your software.Version: 2.1.0
✓ SucksSucks.Version: 2.4.2
✓ Two Major flaw(s)Something happened to the radio receiver on my television so my handheld remote would not work and my universal remote would also not work. So, I got the app… Got it set up and it worked fine. When it was time to go to bed I thought I would try to reboot of the television. I selected reboot… But instead of doing a reboot, it did a factory reset. I did not accidentally select factory reset, which was another option. I absolutely selected reboot and it asked me if I wanted to reboot. The factory reset immediately disabled the app from controlling the television and it was impossible to set it up again without first setting up the television. The only problem was I could not do that because the handheld remote was not working, and the minimal buttons on the back of the television did not work for the factory reset menu. As luck would have it, once the reset restarted the television a few times, it must’ve reset the radio signal receiver, and the handheld remote worked again, and with that I was able to set up the television again, and once it was set up I was able to connect the television to the app. It would be nice if the app could be used in the absence of a handheld remote and when the television had been reset. This seems to be a no-brainer. And it would also be nice if the television reboot did a television reboot… Like it does from the set up menu on the television. Instead of doing a full factory reset. If I didn’t get extremely lucky here I would’ve been totally screwed and unable to use my television without undergoing a time consuming and expensive servicing to replace the radio receiver for the hand held remote. It was only by blind luck but the receiver reset itself from the factory reset..Version: 2.3.1
✓ Not greatMy dog ate the original remote so I got this app. It takes forever to connect to the sound bar, if it connects at all and the delay after pressing the button is so bad that I’m fighting with the volume all the time!.Version: 2.5.3
✓ Last update unusableThis last update is awful! I loved the app and now the new version doesn’t even show the entire remote. There are no options to change the layout and it doesn’t even fit on my screen. I have a iPhone 13 so it’s not an old version of hardware. I have no idea why the developers would remove so many aspects of the app that worked! If I could roll back I would but until they fix this, I have no way to even change the channel any more without the remote. Edit: this app does not work if you use the accessibility feature on your phone to zoom the apps and text. Every other app I use does not have an issue with this but this one does. I hope that Vizio will one day update their app for people that can’t see tiny icons and Text on their phones..Version: 2.5.3
✓ App crashes immediatelyAfter the latest update, the app immediately crashes before even loading the main screen. How did this get released??.Version: 2.4.2
✓ Great idea, iffy executionSuper grateful to have this similar to the concept of what you would have with an apple remote! It can be super convenient and easy to use! With that being said it definitely needs some further development as it rarely keeps me signed in which means i have to sign in multiple times a day sometimes and agree to terms each time when of course when watching tv you want everything to be as effecient as possible. Other than that for the most part I actually haven’t experienced any of the issues other reviews mention to my recollection BUT i also mainly just use it to easily navigate to tv ‘apps’ not so much for the remote function. I honestly have more issues with my vizio tv itself than this app. Overall, worth downloading could be better but could also be significantly worse.Version: 2.2.9
✓ New UI for remote app worseThis new user interface of the Vizio remote app is definitely worse than it was before the update. I can no longer pull up a menu on my tv. It only appears on the remote. I can no longer switch between the mobile interface and the traditional remote interface like before. It has been oversimplified. Need to add missing features back. I like to see my display settings menu for instance, pop up in the tv itself like normal. Now I can only see the adjustment controls on my phone. Please stop fixing things that aren’t broken. I liked it before. I should have never deleted and reinstalled the app..Version: 2.4.2
✓ Stopped working with soundbarCannot connect anymore to the soundbar after update to the app. Useless. Vizio products give too much headaches. Plenty of bugs everywhere..Version: 2.1.0
✓ Bring Back the TV Remote Layout!I appreciated the old app which gave me a choice of a view that replicated an actual, useful, generic TV remote with buttons that I could look at and know what they are for without guessing. (unlike the useless, non-intuitive, physical remote that came with the TV and had only a few buttons) Now the app is just as useless as the physical remote, just up / down arrows - what are they for? Volume? Channel change? No way to plug in a specific channel #? But thank goodness you made some space for advertising because we don’t see enough of that already… :( After 5-6 Vizio TV purchases, Vizio’s ‘minimalist’ remote controls is one of the reasons my most recent purchase was an LG. That and the constant messages interrupting my viewing to tell me that my TV can’t use my HDMI cable, requiring me to power off/on, sometimes multiple times, then navigating back to my program/recording. (The HDMI cable works fine) I guess as my Vizios die, they’ll all get replaced with other brands. And no, I won’t go enter this feedback on your website. I’m thinking if your job is to monitor this feedback, it’s probably also your job to pass this feedback to the proper persons throughout your company..Version: 2.5.6
✓ Paid for an ad machine and not a tv.My Visio app will not keep the favorites populated. It often won’t connect to the Sling app on the first up to the fourth try. The TV apps stall and watching anything on Sling is awful. There’s constant stoppages and it will skip ahead to commercials and cut off parts of the shows. I’ve had the shows completely disappear half way through. It will stall and after the commercials that play, a new show is playing. It’s not just the Sling app that constantly stalls. The commercials work perfectly, I wish the apps did. The adds for Disney+ and other apps come on frequently when I start the tv instead of the Home Screen on start up. The ads get stuck and it is difficult to get to the Home Screen. The surround sound won’t work with the tv. I’ve had support tell me to reset the tv which I’ve done many times, this takes so long! After the long reinstall, I have to go to all of my paid apps and reregister. This takes a long time and it’s so irritating that it doesn’t fix anything. The router is next to this tv. The tv on the other side of the house made by another manufacturer works great. I wish I chose another product, I’m patiently waiting until this tv dies to replace it. I bought a defunct ad machine, they should be paying me for having to view all of the none sense when I should be watching the tv..Version: 2.5.6
✓ App review—needs improvementI love the idea of controlling the tv via the app. A couple of problems. 1). Seems that the marking dept has inserted these movie ads on the control screen and if you are not very careful then you’ll be watching Cruel Summer on your phone whether you want to or not. It’s very annoying. Just keep it off the remote function tab please. 2). To make matters worse, the ad pushes down the other useful functions on the control and makes it so I can’t access the “back” function. So, I’ll have to reload, Prime for example, and start my search over again which definitely makes me not want to watch Cruel Summer, ever. Please, if nothing else, don’t push content to the point when it makes the app unusable. It defeats the purpose. Other than that, and I hope it gets fixed or I learn how to work around the lack of function :), I like this app and this it has potential. Thank you for reading my review..Version: 2.5.7
✓ Would be more useful if it could turn the tv onSeems to do everything but turn the tv on. Once the tv is on you can do everything with this virtual remote. You can actually type searches on apps here faster that using the regular remote. Although just would be much more useful if it could turn the tv on as well. Like it would get more use. Why would I go grab the remote to turn on the tv then load this up on my phone once I already have the physical remote in my hand? Just unlikely. It is very useful when someone leaves it on though as I can turn it off from the other side of the house..Version: 2.3.1
✓ Would be good…but it’s notI hate the login process…every time you use the app it makes you go through an inconvenient login process…it takes too long to get into. Once you are in it’s fine..Version: 2.2.3
✓ Love it except for one thing…This mobile remote is very useful and solves lots of problems when u can’t find ur remote. I’m a big fan of how easy it is to set it up & connect to my tv, except for one really annoying thing. I’ll be using my mobile remote when it just out of the blue stops working. I have to literally delete the app and restart it all and connect it back with my tv everytime. It’s beyond annoying. It still says it’s connected to my tv on the app on my phone, but it won’t respond to any buttons that I push on it or anything. If we could fix this problem, id give them 5 stars all the way.Version: 2.3.7
✓ All the positive reviews must be paid…This app is literally awful. I never write reviews but today I decided enough is enough. This app is horrible. Connection issues, bad UI, just everything about it is horrible. Like I’m literally about to save up and buy a new tv from a different brand just so I don’t have to deal with how AWFUL the connection issues are (both my tv and this stupid app remote). My tv and this remote never stay connected to each other/wifi. And I know it’s not me because I’ve had this issue in 3 different apartments in 3 different cities with 3 different wifis. I’m constantly having to reset my tv/this remote for it to be able to work. And even then it’s sometimes iffy. Like it never stays connected so it takes like 5 minutes to be able to get the thing to work. It’s actually so bad that I rarely use my tv. Either fix it or I'm buying a different brand tv next month..Version: 2.3.4
✓ Meh!It's not horrible but prefer the old format with the big touchpad. Plus the screenshot taking up the upper third of the screen is a waste of space that could be used for other function buttons... like a power on/off button..Version: 2.4.2
✓ Works with tv not so much with sound barI have successfully used this app with my Vizio SmartCast tv and like it. The remote interface is kinda plain and feels like a rushed design. Some button have no use at all for example the channel buttons as the tv doesn’t have a tuner built in anyway. I also have a Vizio smartcast 5.1 surround sound bar and it rarely works with the app. I can add the device and control it but only for a short period of time. Eventually the app will drop it and I will have to add it again. This happens almost daily making it a bit frustrating to even want to use the app to control it. Some controls seem to not initialize unless you hit them a few times. The toggles for truesound and night mode have to be turned off,on,off then on again before they actually work. I like the idea of this app but since it’s not fully working and could use a better remote control UI I give it a 2..Version: 1.1.73
✓ New updateIt’s sucks apps don’t work anymore.Version: 2.3.7
✓ ABSOLUTELY HATE THIS UPDATEOne of the main reasons I used this app instead of my actual remote is because it had the ability to fast rewind or forward 2x/3x/4x etc - vs the remote that came with my tv that only has the regular stupid {10 seconds only unless you press it down the whole time 🙄} arrow buttons. I truly despise whoever designed these remotes because they didn’t give us double arrow buttons. And NOW Vizio has removed the double arrow buttons so I can’t fast rewind/forward from the app either???! ANNOYING!! I will be deleting this app now and finding another one that actually caters to its users. The only reason why I’m giving 2 stars instead of 1 is because the mobile remote app still works faster than my physical remote LOL bye Felicia! ✌🏼.Version: 2.4.2
✓ Works okay most of the time.Often completely loses ability to manage devices without a reset of the device. Probably not a app issue, but speaks to the compatibility of the device firmware not completely being in line with the app. Constantly having to log back into the app. Recent firmware updates on Vizio removed the ability to set a default input forcing you to power on at the smartcast screen; forcing a user to use your Smartcast input, probably as a way to monetize after a user has purchased your product, is a dealbreaker for me. Going to choose a different vendor for my next TV. Shame on you Vizio..Version: 2.2.9
✓ Make an Apple Watch appIt is a really good app, but there is only one problem this app does not work with my Apple Watch, I always try to find a app that controls my Vizio tv with my Apple Watch but I cannot find it. So can you pls make this app work with Apple Watch Series 7 so I can use my watch to control my tv. Other than that this app is very useful..Version: 2.4.2
✓ Can’t connect to soundbarHaven’t been able to connect to soundbar for few months and I can’t use the soundbar with Alexa and Google home. The app is useless.Version: 2.1.2
✓ Horrible New Design - Doesn’t Work w Zoomed DisplayThis new app design does not work very well with iPhone 13 (6.1”) with the display set to Zoom setting. Several buttons are hidden or unusable when your Home Screen is set to zoom Vizio programmers need to fix this.Version: 2.4.2
✓ About the new updateNew update recently remade the remote design. “Now easier to use with one hand.” Wow. This update was a massive step back. I loved the old design because it allowed me to swipe in whatever direction instead of having to look at my phone, tap, right, for example, and then look back at the tv. I can move in any direction and hit ok without looking at my phone. The new update also removes some buttons. No clue where they went and why they thought removing buttons would make it “easier to use with one hand.” Worst of all, they added promotions on the actual remote itself. Like what… How does a company stoop so low that they add ads on the remote itself. Sounds petty but there’s an entire section for promotions like that. But they decided to put the promotions on the remote section as well? Respectfully, do you think doing that will bring more attention? This app was beautiful. Didn’t always work perfectly but having a remote in my pocket was definitely worth it. But they’re slowly turning into those third party apps that force you to watch ads. In conclusion.. the update led me to the conclusion that Vizio thinks their consumers are idiots. Yes, idiots. The prmotional stuff on the remote is horrendous but I also understand they need to make some revenue. But remodeling the remote itself, and removing some buttons? BRING BACK THE SWIPING FEATURE. Removing that definitely hit hard..Version: 2.4.2
✓ Bypassing my app review preferences is a auto 1 starIn app ratings and reviews are turned off in my iOS preferences. Bypassing these preferences will make me choose “I love it” for feedback so I can give you a 1 star. Also the 5 star reviews are the fakest thing I’ve seen in my life the app itself is pretty awful it takes an hour to sync to the soundbar with tons of bugs. 4.5star average review LOL. Still I wouldn’t have left this review if you didn’t prompt me too. I bet some incompetent manager is responsible for that decision..Version: 2.3.5
✓ Does not work on brand new d series tvNot happy. Bought a brand new d series tv 4K smart tv and it is not smart enough to cast. I even called your customer service people and they said it should work!!! Later read online that it won't with d series. You people don't even know your own product! Yes my router is 'seeing it' Totally tech savvy family..Version: 1.1.20
✓ A few functionality issuesThis app works fine until they change something which completely screws up the app. This happens semi-frequently, enough to be annoying, but not enough to stop using the app. Although I will say, I do like the idea of a remote on your phone instead of having to search for the physical remote every time (which I usually cannot find). However, that doesn’t take away from the flaws this app has. Multiple times, when I open the app, it immediately closes, and this goes on for about 2-3 times. In addition (and this is VERY annoying) some of my ‘favorite’ apps DISAPPEAR and I have to re-add them EVERY TIME. For example, I currently have 7 ‘favorite’ apps. When I re-enter the app, 4 of them will have been ‘un-favorited’ and I have to go back to re-favorite them..Version: 2.5.6
✓ Does not work at all! Worst app everTried many time to use it. Recognize my sound bar, but unable to sync with it once the process completed!.Version: 2.1.1
✓ Requires Bluetooth, STILL cannot find sound barI got my TV and surround sound about 5 years ago. The sound bar absolutely would not pair via Bluetooth (Customer service tried but could not help). I connected via a wire and have been using the bare bones remote that came with it (the real remote was a phone app). Still having to reset and/or relink since then, and seems easily confused by the only Bluetooth app I use, which is only every month or two. And the sub woofer passes the test but has never functioned while viewing. So I do not use Bluetooth and do not trust it with this tv/surround sound setup. I thought I’d try the phone app just to control power and sound level (I use my Roku remote for these as well as streaming since I didn’t care for the smart cast app). Only to find out it only works via Bluetooth. It can detect the TV and turn it off via WiFi; cannot turn back on without Bluetooth. Cannot find surround sound at all, even with Bluetooth enabled. So, to sum up, this app is buggy, poorly thought out, and absolutely useless to me. But hey, it’s got a new name, so that’s something!.Version: 2.4.2
✓ Mostly UselessAbout 90% of the time, the remote control function is useless. Most times the app will just display a cached input and buttons will simply not respond. In various futile attempts to fix this, I’ve tried disconnecting the app from my TV, clearing my phone from known devices on my TV, and then pairing the app with my TV again. Sometimes the app and the TV will actually pair again, but the remote control functionality won’t necessarily be fixed when this happens. Other times the TV simply doesn’t show up when the app searches for wireless devices to connect to. Doesn’t matter that my phone and the TV are in the same Wi-Fi network and the same 2.4 or 5GHz band in that network. Complete unreliable garbage. For years and after many updates. Won’t be bothering anymore. Would give less than 1 star if I could..Version: 2.2.8
✓ No longer investing in VizioTv came with a broken remote, ordered a new remote. Finally arrives a month later come to find out it’s broken too. Ordered a third that never arrived so I downloaded the app. I set up an account, to be promptly booted from the app and logged out. When I log back in, it only stays logged in while I’m active. It logs me out every time I switch apps or lock my phone/tablet. Takes at least 20 minutes to pair to my tv the first time I used it. Now I’m lucky if it even registers the devices exist. And when it does, despite having different named tvs in the house, it never fails to connect to the wrong one. In the few and far between moments the app does function and connects to the correct tv, it is slow to respond to the controls if it registers them at all. It often maxes out the volume when I only click the button once. The home button has only worked once in the years I’ve had the app. There are so many never ending glitches! My tv has 4 buttons on it, what’s the point in investing in technology that I can’t use?.Version: 2.3.7
✓ UpdateCannot connect to TV. App crashes / closes..Version: 2.4.2
✓ Enjoyed it at firstI just got my new Vizio tv last week and all was good until they updated the app design. I was able to swipe directionally on the mobile app and it was really convienent and then 2 days ago they changed the design so you have to look at your phone and tap the direction you want to go instead. It’s a step back the old layout functioned better and I wasn’t pressing the wrong directions. This may be unrelated or other people may be experiencing this too but last night with the new design it unpaired my app with the tv I’ve been trying to re pair the two for over and hour and I had it done in 10 minutes when I initially bought the tv a week prior. So with re connecting my tv to my mobile device and the new annoying tap instead of swipe just brought my functionality down to a 0 and a part of why I wanted Vizio so badly was for its mobile app which is now lame..Version: 2.4.2
✓ Terrible new app due to advertisementsThe app crashes when attempting to load advertisements. I use a network wide ad blocker since advertisements on mobile devices tends to cause battery drain and overheating. As well as extra data usage for internet services that have capacities applied. Not to mention the ads that might have different forms of malware attached to them. The review received 2 stars and not 1 star because it can connect better to the sound bar than the previous app but forcing users to have advertisements to use an app for an already purchased product should not be common practice. Especially a product that is advertised as smart or configurable through an app..Version: 2.5.2
✓ Ridiculously buggySeems impossible now to connect to my sound bar and adjust the settings. Previously you’d have to close the app 2-3 times to get it to connect but not even that works anymore. A factory reset of the sound bar did not help. I can now see why so many Vizio products are no longer recommended at electronics stores - way too many bugs and unhappy customers for the retailers to deal with..Version: 2.1.2
✓ This app has NEVER workedHad this soundbar for years and this app works like MAYBE 5% of the time. Just useless.Version: 2.5.7
✓ Doesn’t Work!The last update worked sporadically- this one is worse! Why did I update? Fool to think it would work better. Upgraded from older app and won’t work with soundbar - leaving me with the crappy remote sold with the 5.1.2 soundbar and no decent way to access the sound bar.😖.Version: 2.5.3
✓ WhyWould be fine if it didn’t sign me out every other time I tried to use it. Why do I need to sign into an account at all? Keyboard function saves some time searching netflix, prime etc..Version: 2.2.3
✓ Had less trouble with previous iteration (Smartcast)I like the premise and even previously had successful use with the Smartcast app, but using this app in particular (having not been able to find and redownload Smartcast) has brought much confusion in changing my picture settings in particular. changing one setting makes all the other dials move in seemingly random ways and I can’t even figure out how to keep it where I want it as it just keeps jumping to higher and lower settings. I’m not sure if others are having this problem, but it is borderline unusable for me.Version: 2.3.2
✓ Dumb home buttonWhy? Why would you put the home button right above the volume buttons? It constantly gets hit when I’m lowering the volume. Such a bad place to put it. Move it somewhere else!.Version: 2.4.2
✓ New Remote Design Is UselessI guess I need a manual on how to use the new app design! It looks exactly like my actual TV remote which is useless most of the time as well! I loved the old app design - I could control everything I needed to, now I must be too dumb to use or understand how to use it to control my TV. I can control the volume and any smart app or input I want to…. But I just want to be able to change the dang channel! I have always had it paired with my TV and our Dish provider; I could operate all functions right from my iPhone. I just need the instructions on how to operate my TV (change the channels) on this stupid app! If I’m on channel 241 and want to change it to channel 3 - how do I do that from this updated app? There are no numbers!!! Yes I see there is a keypad option - but it will not change the channel on my TV - I have tried!!! Am I supposed to use the voice control? I don’t want to - I want to actually punch in the numbers!!!! I have read MOSTLY negative feedback about the new app design - why won’t you change it back and give us our previous functionality??!? “If it ain’t broke, don’t fix it!!!!!”.Version: 2.4.2
✓ Come onI’ve had it with Vizio and most other electronics. My 50” Vizio is 3 yrs old and so glitchy. I’m constantly having to reboot it. Now the remote is barely working despite new batteries. I thought downloading their mobile remote would allow me to use my phone as a remote. Wrong. The set up is a pain. Quit assuming your customers are all tech savvy. It’s your freaking job to make your product user friendly. Having the remote on my phone turns off my ability to use my phone for connecting to the internet anywhere is. I guess my option is to spend $20 for a replacement remote that may or may not work. I’ve considered ditching this tv numerous times but it shouldn’t be in the landfill for after 3 yrs of use. My old 32” Vizio works fine. Something went wrong with Vizio in the last few years..Version: 2.5.3
✓ Bring back the old version!New version does not work with my soundbar. I personally don’t like new format/layout. Particularly the image for shows that takes up the top of the remote. If I could downgrade I would give this app a 4 almost 5 star rating (only bad thing was that it wasn’t the fastest app in the world, but I can wait 5 seconds so didn’t bug me too much).Version: 2.4.2
✓ Connection issues with sound atNo longer connects to my spud at after the latest update..Version: 2.1.2
✓ If it’s not broke…I don’t think I’ve ever rated an app before, and if I have its very rare because I don’t give out my time for free. However, seeing as I use this app on a daily basis, the sudden upgrades have caused concern and is why I felt I must leave a review. My biggest issue is the loss of the central track pad. I don’t like clicking buttons one at a time and the track pad made it so effortless to use the app. It was without a doubt my favorite part. I don’t necessarily have a problem with the ad at the top as I’m watching tv…not the remote so it really doesn’t bother me. I do however miss the CC button… Something I’ve noticed during the previous update is when I use the “reboot” feature on the mobile app, it resets the entire tv and I have to dig out the original remote to set up the tv again. The main reason for using the mobile app is the lack of back light with the original remote. Yes we aren’t supposed to watch tv in the dark but I do and I can’t see what I’m hitting… This is me being knit-picky, but it would be nice if the keyboard feature was more universal. The delete button sometimes goes back a page or doesn’t type at all..Version: 2.4.2
✓ No full remoteWhy would you take away the full remote options? You can't turn off the tv anymore....Version: 2.4.2
✓ Waste of timeThe app doesn't work with my soundbar. It only worked once. Wasted time troubleshooting the issue. I can add the soundbar but the app will not sync with it once it is added..Version: 2.1.3
✓ Seriously the worst app.I’ve had this app (well, it used to be called SmartCast) and my sound system for over a year and both have given me nothing but grief every single day. For months, now, this app has had the most annoying flickering. The settings bars flick their settings up and down and they even change places. For example, I was just trying to raise the level of my surround volume, but the bar for that kept switching places, moving from the middle and switching with another setting down at the bottom. I’ve never encountered anything like it. I uninstalled and reinstalled the app just now, and it didn’t fix anything. I have had more issues with this app than any other..Version: 2.3.1
✓ Worse TV EVER!UPDATE! I went to the Vizio support like the developer instructed and they wanted me to pay to speak to someone for help. Seriously…… This is hands down the WORSE TV I’ve ever owned. I bought one and had to take it back because it wouldn’t stay connected to the internet. Every time I turn it on I have to reconnect to the internet and I’m lucky if it connects at all. More often than not….it will NOT connect. (None of my other smart TV’s have this problem. But they aren’t VIZIO) This new one I got has the exact same problem BUT since the update Vizio did the other day, I now have no picture. I have sound but no picture. I have to continually turn the TV off and on to get the picture to come on. VIZIO has changed the ability to enter your password for your internet to even try to get it to connect. So here I sit with a TV I can not even use. What a waste..Version: 2.5.2
✓ Tv randomly turns on!Ever since I downloaded recent update my Vizio SmartCast E65-E1 keeps randomly turning on!.Version: 1.1.57
✓ Need Canada settingsApp works well with the TV. Only issue is that for Canadian users most of the casting apps referenced are not usable here. Would be nice if it had a Canada mode..Version: 1.1.31
✓ Elevate Vocal Menu is Too Loud & Cant’t Be AdjustedPlease turn down the voice of the guy who talks whenever Vizio devices connect (which is often, since I have to restart my devices several times a day to make them work properly). Doesn’t matter the time of day. After every reboot, a human voice suddenly and LOUDLY speaks “VIZIO DEVICE FOUND! ADJUST THE MENU…” etc. But we can’t turn that announcement volume down! We’ve never been able to change it. It’s just so unnecessarily loud. And it just has to play out the entire message. It can’t be interrupted. Unless you unplug it from the wall. Which causes it to start over. Old review - this hasn’t happened for a while; likely solved. Thanks devs. / in late 2022, after updating my software & firmware; my Elevate sound system was constantly turning my bass, treble, and sub woofer down by itself. Every time I start a new show I have to check my levels. I change them back manually, and then later that day, the system has changed them back. I never changed them to begin with (= fixed). Can’t recommend Vizio. My OLED 55 suffered an internal crack (thermal cracks are what the internet calls sudden, non-impact related, internal glass damage) shortly after warranty window closed..Version: 2.5.2
✓ PurposelessWaste of an app in Canaduh. Can even Visio tell Us what it's good for here in Eskimo country? Regret buying the TV but Costco will save the day with its amazing return policy..Version: 1.1.33
✓ Not even usable on my deviceI used to use this app all the time until this most recent update. i lost my tv remote months ago and used this instead for volume since my roku didnt have a volume option. Now, the whole remote doesnt even fit on my phone, meaning i cant do the one thing i got this app for! I have an iphone 7, and apparently my screen is too small for the vizio remote interface. previously you told me to contact you guys, but that’s impossible because the way of contacting you doesnt even have the mobile remote as an option. Just go back to the old interface. You know, the one that actually worked? Now i have to use a worse app that doesnt even have half the features you guys had. disappointing.Version: 2.4.2
✓ Vizio soundbar app pairing is horribleI’m not sure what this thing is trying to do but it utterly fails. I purchased two sound bars and they work great, but the Vizio app is really bad. My experience has been that I had trouble getting the soundbar in Access Point mode, but once connected, it asks me to pair. It finds the soundbar and then asks for WiFi for info (not sure why since it’s plugged into the LAN), I say ‘skip’. It realizes it’s actually connected and looks for updates. The sound bar says it’s up to date, and then the app re-enters pairing mode and won’t let me actually pair. It’s like the app ‘requires’ the sound bar to pair over WiFi and will not recognize a hard-wired config. I’ve tried pairing it via WiFi too only for it to not be able to connect to a hidden WiFi, even after putting the connection info in. It would also be great if I didn’t have to pair over WiFi. Both my mobile device and the sound bar are on the same network. Just broadcast a discovery packet of some kind. Still not connected after an hour of trying..Version: 2.3.3
✓ Extremely disgusted with recent versions of this appThe remote that came with the Vizio TV is worthless… can’t even navigate the SmartCast screen with it, so you’re forced to use the application on your phone… previous versions from several months ago seemed to work ok, it for the last month, once I get the app hooked up to the TV, it’ll work ok for a few days, but then the app loses connection with the TV and it’s nearly impossible to get reconnected. Again, since the “factory” remote has nearly no functions on it, it’s not like I can do anything to reset the network connection on the TV but it seems to indicate that it is hooked up to my wireless network. Extremely frustrating… I’m not sure what you changed but please change it back… can’t use any of the streaming apps on my TV without a ton of hassle or just getting so frustrated I just give up..Version: 2.5.3
✓ Can’t use app to turn the TV onThe app can’t be used to turn my Smart TV on, have to do it manually before use..Version: 2.2.9
✓ App doesn't workPaired my sound bar with success and after that the app won't work anymore. The app shows up and then close abruptly. Removed and reinstalled... Nothing changes. There is no way to make it work. Just crap..Version: 2.5.2
✓ Features would be nice if it worked reliablySome basic functions just don’t work. Changing inputs kept cycling into some kind of permissions screen. Picture mode just refused to to anything. I set up the audio equalizer once, but then it disappeared and I can’t find it again. To be fair, part of the problem might be the actual tv which is terribly slow to respond to inputs from the remote or load the next screen in an app. The ability to access all the settings is nice. We misplace the remote often enough that I’ll probably keep it just to change channels and such on occasion..Version: 2.4.2
✓ No longer connects to my SB3651-E6 soundbarWas working alright before the most recent updates, now the app doesn't connect to the soundbar..Version: 2.1.2
✓ Works most of the timeSigns me out regularly. When I open it, it stops anything currently being airplayed. Other than that, I can generally successfully control my Soundbar volume..Version: 2.2.3
✓ New version with less functionYou should still offer a button for full remote functions! Thanks!.Version: 2.4.2
✓ Terrible updateThe new layout update has made this app useless. Whenever I press input it now says I have to re-pair my tv to app. When you go through the steps it just keeps saying the same thing over and over. Strange thing is I can control the sound and channels the only thing I can’t do is change input. The last version I could at least tap the remote option to change to the visual style of old remote and was able to change the input. Add for developer response: it’s not the remote it’s the app I’m talking about and I have already done the unparing and reparing of the app. Even deleted and reinstalled. As I have said the app does not work. As a matter of fact if I try to use the app it will even mess with the text keyboard on all other apps to were it puts it in landscape position when the phone is upright (yes I have both turned off and turned on auto rotate) I have to totally restart the phone to fix that but the next time I attempt to use the app it happens again. Just let us know it’s an issue and you are (or not) working on a fix..Version: 2.4.2
🙂 VIZIO Mobile Positive Reviews
VIZIO Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact VIZIO Mobile.
⛔ VIZIO Mobile Problems
