- 96.5LEGITIMACY SCORE
- 97.0SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Lemonade Insurance App User Positive Comments 2024
Lemonade Insurance app received 33 positive comments and reviews by users. Can you share your positive thoughts about lemonade insurance?
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Lemonade Insurance for Positive User Reviews
✓ Affordable and AmazingI just wanted to pop on here and give a 5 star review because this morning I was taking my nephew to school and a car in front of me brake checked because a car pulled out in front of it so I also had to slam my brakes, and no more than 5 minutes later I got a call asking if I was okay from my local emergency services. This is the first time this has happened and I had no idea that this app could do that, but I was highly impressed. I’m on a very fixed income and had to find the cheapest insurance as possible with the best coverage. Lemonade was in my budget (well under it), and still gave me “full coverage.” I will 100% be switching most my insurances over to Lemonade in the future because of their rates and customer service. I’m amazed!.Version: 8.38
✓ Amazing 🙌🏻🙌🏻👏🏻👏🏻I needed to get renters insurance and this came up in my search results....10 min later I have insurance coverage. So easy and they give back to charity. This is revolutionary and I highly recommend the app!!!!.Version: 1.70
✓ Don’t be fooled.Don’t be fooled by the cute app design. It’s cute until you have to actually use it to file a claim. I had to file a claim back in February due to a fire that occurred a few floors above my unit. My unit and several others resulted in a floor due to the amount of water that was needed to put the fire out. We had to be evacuated, and had to stay at a hotel until further notice. We’re now approaching the month of April, and have not gotten a response as to when we’ll be reimbursed for all the hotel expenses, and damages. This whole experience has been stressful and has put me in a financial crisis. Good luck in even speaking to actual person. The only way to communicate with them is through a bot. I hope no one has to go through a disaster while being in the hand of Lemonade..Version: 8.55
✓ Actually enjoyed the experience of getting insuranceHave been needing to arrange contents insurance for a while as it’s been playing on my mind. The price was great and the app was extremely user friendly especially compared to the laborious insurance processes I have experienced in the past. Was a little sad when the process ended! Just a shame I can’t get my car insurance yet.Version: 8.59
✓ Gus! Gus! Gus!! Okay Lemonade too, but ask for Gus!!!We had a horrific situation which displaced us from our dream home turned nightmare. I reached out to Lemonade to see if there was anything they could do to help us?! My first answer was the expected “I’m sorry that’s not covered.” However, Gus said “you know what, send me what you have to substantiate the claim and let me run it up the ladder.” So, I did. Next thing I know, I get an email from Gus telling me that due to my circumstances that this would be covered! I almost fell outta my chair! Seriously!! Everyone had told me that their insurance companies had declined similar claims due to them not being covered. Gus immediately kicked into high gear as he “really wanted to start reimbursing me.” I’m sorry. What??!? The very next day, I had my first reimbursement. I was stunned, and thought this was just “the honeymoon period” and I’d eventually experience one of the nightmares experienced from other companies. It never happened. I would submit receipts and the money was back in my Acct the very next day. I honestly think I just lucked out getting Gus. However, credit where credit is due, Lemonade, although the name makes you think “small potatoes” is anything but!!! Thank you! Thank you! Thank you. Especially you Gus: Thanks for making me feel like I was the only client that Lemonade had. Mad respect. Sincerely, Kpr (Kevin Parker Robinson.Version: 1.47
✓ Made the best lemonade I’ve ever had!I have been telling EVERYONE about Lemonade. I don’t know how, but, getting insurance through your company is actually FUN! I have never had so much FUN doing a chore that typically involves a boring Q & A. The app really made me feel like I was getting insurance through a friend. I smiled with the shout out to my horoscope sign after entering my birthday, I loved the “making lemonade” process when getting the quote, and (because I have a future date for the policy to start) I absolutely adore the countdown. I look at it almost daily and become even more excited for my move (and I really don’t like having to move so this is really helping). The use of unclaimed funds going to charity actually makes my heart melt. By providing freedom to choose what organization you would like to contribute to truly makes me feel like I am giving back in some way, and it is beyond noble and inspiring for you to use that money to help others turn lemons into lemonade. Also, your customer service has been impeccable. Every question I have had has been answered quickly and by a friendly representative of the company. I don’t know much about the insurance world, other than we need to have it, but, you make me want to work for you!!! Where do I sign up?.Version: 1.49.293
✓ Being charged 2 different addressesUpdated: This issue has been fixed and that’s good I really appreciate it, I do think there should be a system in place when you’re moving and need to update the address When you move and you set up your new address with the automated system or “Maya”, it doesn’t do a transfer, kinda misleading. Instead It simply adds the address to the account, I just found out I’ve been paying for an address I don’t even live at since June. When I tried to contact support they told me to just go remove the address manually off of my account. I have no problem with that but when I asked about getting credited on my current address since I’ve already paid that money or reimbursement of some kind the basically ghosted me. I’ve been speaking with a rep named Hannah I asked about the reimbursement on the 14th it is now the 17th and I still haven’t heard anything from lemonade. I know there’s covid delays but I was able to get a same day response to remove the 2 address myself but not with getting credit or reimbursement? That’s the weird thing to me..Version: 6.12
✓ #IHeartLemonadeI’ve worked in insurance - sales. Hated it. Absolutely hated it. Appreciate the need for it and have it; but hate it as a profession. And hate having to navigate all the different purveyors offering this and that and all the devilish fine print. Ones eyes begin to bleed. Then I found Lemonade. I was, naturally, suspicious of the seeming ease of it - create your profile, provide your address, whether you rent or own, have roommates or a Picasso in the spare bedroom, and viola! you’ve got renters insurance. I pay less than $6 a month for solid coverage given my circumstances - I don’t require much, and Lemonade doesn’t force me to have it nor do they try to hard sell me on it, either. Much obliged for that. If you’re a renter (they also offer homeowners insurance), have some Lemonade. Oh, and hopefully you’ll have better luck than I did scoring Maya’s number...lol..Version: 5.5
✓ Easily the best app I’ve downloaded in a long timeI’m an iOS developer myself, and please believe me, this app is simply delightful. It is fluid, fast, animated, and pretty, and it was ridiculously easy to get a policy (that seems high-quality) very quickly. Everything in the app is clearly laid out and makes it very obvious exactly what you’re getting and exactly how much you’re paying. The app EVEN takes Apple Pay as a recurring payment option; it literally could not be easier to get insurance through an app. On top of all of that, Lemonade donates unclaimed policy money to charities of our choosing. I mean are you kidding?! Are these people saints? This is what I needed to make 2020 better. No I am not a bot or paid Lemonade employee; my name is Cliff Panos and you can look me up. Huge thank you to the Lemonade developers and Lemonade company as a whole!.Version: 6.10
✓ The future of insuranceCheap prices, convenience and ease of using the app. What else could one ask from an insurance company!.Version: 8.9
✓ Incredible serviceI’m not on to write reviews but I really was inclined to because of my own personal experience. Since day one of purchase I was impressed with the easy straight forward policy process. I recently placed a claim due to a water leak and became displaced due to extensive damage. Immediately assigned a claims adjuster. Reese at Lemonade contacted me and was empathetic to my situation, he provided clear instructions of policy coverage and provided me with immediate funds to help cover temporary living and meal expenses during restoration period. He made sure to always be readily available when I had a question or just to check in and give me assurance lemonade was here for their customers. Under these unfortunate circumstances, I’m so thankful to Reese and the entire Lemonade team. This company stands by their product, their members, and their charities!!!.Version: 1.44
✓ Lovely companyEasy setup. Lovely people here at lemonade. Easy enough and simple app. Do like the updates with the write up lol. Only update i actually read i think. Not had to put a claim in yet and hope i dont. But sure would all go fab..Version: 8.68.2
✓ The best in this marketWill never use a traditional insurer again.Version: 6.18
✓ This is how insurance should beWorth while trying ....Version: 1.69
✓ Insurance for this day and age (2019)TLDR of my review: easy sign up process; seamless claim experience; exceptional support. I hate the insurance industry. I just treat it like taxes. Just another obligation you have to pay for, and low expectation of what’s to come of it. I was really happy to find Lemonade when I moved in to my new apartment. Their sign up process was so easy, few clicks, after a few mins I was done. I was just happy I didn’t have to spent a ton of time trying to get insurance, and moved on with my day and life. Then many months later, I got my phone stolen. I was devastated as I didn’t have phone insurance. Who would have known Lemonade would come to the rescue?! Filing a claim was easy. They use AI messaging for submitting a claim which was seamless. Then I uploaded a quick video explaining the incident. A day later support representative reached out requesting additional documents. Support isn’t something I expect from an insurance company, or an early technology company to get right. I was so impressed with their level of support. My support rep Michael Aram was so responsive, efficient, and he answered my questions clearly, and to the point. He was also very personable and human. Lemonade is what insurance should look like in this day and age. All the other insurance companies are stuck in the 80s or something..Version: 1.69
✓ Can’t wait for Lemonade to reach New Zealand!I’m surprised to find Lemonade’s app in the NZ App Store even though its services are available in the US and maybe France only so far. I hope this is a sign that we will have Lemonade in NZ soon enough 😊.Version: 6.9
✓ Pet insurance good, claim process onerousI recently had a claim processed in my favor, but the claim process was horrible. You can only submit a claim via the app, so if you don’t have a tablet, you can’t type your claim, you have to thumb it. You need to make a dual entry for every line item on your invoice: first you select the category the item belongs in (procedure? test? medicine? among other things) then thumb in the line item exactly. My claim got put into Lemonade Limbo because I simply had no idea what many of the line items were (neurological emergency), so I chose to submit it for human review. My claim got shuffled from one person to another; an app update erased part of the conversation thread in the chat; there is no way to talk to a human. The insurance is fairly priced, and they ultimately settled the claim in my favor. But if you have a complex vet bill, be prepared to spend 1-2 hours using your thumbs on your phone to submit a claim, or wait a long time (28 days in my case) to have a human look at it. Submitting a claim may be easy for those who have other kinds of insurance, but for pet insurance it’s time-consuming and frustrating..Version: 6.49
✓ Hassle free insuranceI switched from Geico (paying $25 a month) to Lemonade because Geico’s customer service was so awful. I am still in shock a year later that renters insurance can be so cheap ($5?!) and my rate has never increased. No hidden fees, no shady business, just straight to the point. In past renters insurance has been so confusing. You have to scan through your contract and all the legal jargon and *hopefully* you can understand what is covered. The Lemonade app is the easiest app I’ve ever used and every single thing I could possibly need to know is just right there. Their virtual assistant even answers questions correctly. That has not happened in the history of any automated assistant to ever exist. I also love that they’re nonprofit and allow you to choose where your extra money goes that they don’t use. I luckily haven’t had to file a claim so I can’t speak to that process. But I can not recommend them enough. Fingers crossed that they one day add a car insurance option 🤞🏻.Version: 5.5
✓ Not available outside USNot available outside US, but excited by the future disruption this will cause. Bring it to Australia!.Version: 3.5
✓ Best customer service!Amazing customer service, super easy app, reasonable prices. Highly recommend!.Version: 6.46
✓ Please bring Lemonade to NZReally looking forward to Lemonade expanding worldwide..Version: 8.10
✓ Easy peasyRenters insurance is one of those things that everyone should have but many people don’t. I didn’t for most of my adult life. But then I moved to LA and into a place that required it. Anyway, a few months after I started my policy, it’s fire season. What?! There’s a season for FIRE? Yes. Yes there is. And I ended up in an evacuation area. I’m scared, honestly. I just moved here and most of my stuff is new. Anyway...I reached out and asked a bunch of questions on the app and they got back to me very quickly, assuring me I was covered and explained some details in a way that was really easy to understand. Everything ended up being fine where I was but it really took a load of worry off my mind that they answered by questions so that I understood everything. I’m back in New York and have them here too. We have different weather issues here and they explained the coverage about flooding & water damage so that I knew exactly what it was and what it covered. Thanks, Lemonade team!.Version: 1.65
✓ Incredible service, value and team!I'm writing this review to commend Reese in his handling of my recent water damage dilemma. My apartment in New York experienced a water main burst followed by 12 hours of ceiling, wall, and light fixture leaks. It was an absolute disaster. Not only was the Lemonade interface easy to navigate during an extremely stressful time, the prompts, guide, and call (within thirty minutes no less) left me completely empowered to handle the situation. Reese was extremely helpful, wired me $500 to start to fix the situation immediately, and through the subsequent week helped me get back on my feet. I am so grateful to Lemonade for guiding me through a foreign process during a stressful period. This product is a life changer and I do not know how I would've endured rebuilding, throwing out half my stuff, and starting over without this team. Thank you so much!.Version: 1.44
✓ Quality, efficiency, ease, and amazing customer serviceLike a lot of others, I moved into an apartment that required rentals insurance before I was able to sign the lease. I frantically googled rental insurance and it was honestly the best split decision I’ve made. The pricing is competitive and I’ve had it for almost 2 years and just filed my first claim that took no joke 9 seconds to be accepted. The whole claims process begins in a messenger like chat and you tape a video and submit a receipt of the items stolen along with the police report number. No back and forth phone calls, just a chat that you can revisit later if say you need more time to find receipts to send over. It was incredibly fast and the whole thing was seamless and made my anxiety go from 10 to zero. Thank you so much lemonade! Don’t question getting it, just do it!!.Version: 2.1
✓ The best renters insurance!I tell people about Lemonade all the time, you can’t beat the price and the customer service is truly incredible. I’ve been using their services for about a year and only recently did I actually have to file a claim. I had an unfortunate mishap of having my laptop stolen while out of town (!!!) and had to file it with my renters. Sarah at Lemonade was sooo helpful, so KIND and so understanding, as these situations are often really messy with a LOT of moving parts that can be completely out of your hands. My claim was handled quickly and seamlessly, and everything was as my policy laid out. I also found out this summer while traveling abroad that this policy covers you WHEREVER YOU ARE in the world! After comparing travelers insurance prices, which are incredibly expensive, I thought to just ask Lemonade because someone mentioned my renters might cover it and - it does! It is such a relief knowing that for $5 a month, I’m covered no matter where I am and without any hassle. Crossing my fingers I won’t have to file anymore claims, but even if I have to, I know they’re reliable and kind, unlike some other agencies I’ve encountered. I’m so happy with Lemonade and I really hope everyone joins them to keep their stuff safe!.Version: 1.67
✓ The app and service is amazing!It’s one thing to have a user friendly app and good rates. It’s a whole other thing when you have a claim. My apt building caught on fire a few months ago. They did EXACTLY what they said they would do! The didn’t nitpick or split hairs. They were fast in reviewing and getting me squared away. My place was unlivable for a couple months and they made sure I had accommodations. When I finally made it back and my possessions were falling apart because of water damage, I was not falling apart because they were covered well enough that I could re-purchase the items I lost no sweat. They were very responsive and pleasant - even through my meltdowns (my computer and PS5 got wet so you get it). I cannot say enough good things. If you are thinking about it I encourage you to just do it..Version: 8.5
✓ Easy, fast, cheap and convenientLast year, I bought life insurance from a long, established multinational company. The process was a nightmare. I first attempted to get a quote online but the website directed me to contact their agent. Then, after speaking with the agent, I had to wait a few days for the agent to generate various prices based on different combinations of terms (5-15 years, 250k-500k). After I selected a specific term, I then waited a few weeks for the agent to ask another representative within the company to draft an insurance contract for me to sign. Overall, the process took 2 weeks and I spent hours playing phone tag with the agent. Last month, I bought life insurance through lemonade and the whole process took literally 15 minutes. The lemonade app allowed me to toggle various terms to generate a specific price. The contract was immediately generated within seconds after I had selected a specific policy. Probably the best part is that I didn’t have to deal with and wait for an agent. Lemonade simplified the whole process and made it very easy and convenient—not to mention the rates are very competitive. I’m planing to switch my car insurance over to lemonade whenever it’s offered in my state! My only feedback is for Lemonade to offer flood insurance so I can switch my home + flood insurance over to lemonade..Version: 8.10
✓ Switch and Be Happy with Your InsuranceI wanted to say THANK YOU to Giacomo in the EU claims team, for his kindness and thorough approach for this situation with a lot of emotion..Version: 8.5
✓ Put this off for days - but Lemonade made it fun!I recently got a new apartment and needed renters insurance. I dreaded messing with it because it was yet another expense to mess with. I went to find a company today and something drew me to Lemonade (maybe it was the name and hot pink logo, shout out to the marketing peeps)! Anyway, it gave me quotes within seconds and this app is one of the best I’ve ever seen. They made it so much fun and easy and I got all set up within seconds. I sent my paperwork to my dad for him to see and he said “Lemonade? Lol.” I told him don’t knock it until he tried as he owns many rental properties. When something is really cool, I want to share with others about it! If you’re reading this and curious about going with this company - I say definitely do it! Also they give money to charities which says a lot about the people this company. Anyway, shout out from Texas and I’m happy to be a new customer!!! Yay.Version: 1.57
✓ Love the app 👍🏻Very easy understanding app makes things much easier and faster compared to the traditional way of doing insurance. 👍🏻.Version: 6.18
✓ Get Lemonade!I am super impressed with Lemonade. This is the first year I had to buy renters insurance as a requirement from my apartment complex and honestly I knew nothing about renters insurance I just knew I didn't wanna pay an arm and a leg since I am a broke college student lol. I saw a Lemonade add on Instagram stating they had rates as low as $7.25 which was way better than the insurance our apartment complex wanted us to get priced at $40 a month. I didn’t think I would ever need to file a claim but after getting my car broken into the day after Christmas and having a bunch of things stolen, I was glad I had it. I was surprised how easy it was to file, basically it’s set up like you’re texting an agent and they do they rest of the work in less than 15 minutes. I recommend this to all my friends and anyone needing cheap but great insurance..Version: 1.67
✓ Great Claims ExperienceI am a fairly new Lemonade customer, and had a recent theft of an item I bought Extra Coverage for. The longest delay in the process was the police department releasing the report (two weeks), not Lemonade’s fault at all. As soon as I was able to obtain the report and pass it along to Lemonade, my claim was paid the same day, which was very impressive. There was a minor initial mixup on the amount that was approved, and some frustrating back-and-forth emails that didn’t resolve things, but the very next day someone called to listen to my concerns, and just a little while later my claims representative had corrected the mistake. Last night I was reading the reviews on here and people were mentioning the 5 stars were from people who have never had to file a claim, and everyone else was a 1 star because of an issue with the claims process. I thought I was going to fall into the latter category, but am pleased to say I now fall into neither, because even after going through the claims process (which is something that all of us hope to never experience), they have earned 5 stars from me. I am a very happy Lemonade customer. Thank you Alyssa and anyone else who helped resolve my claim..Version: 8.23
✓ Easily the best insurance experience ever.Finally..Version: 1.63
😕 Lemonade Insurance Negative Reviews
