Dunkin' Positive Reviews

Dunkin' App User Positive Comments 2024

Dunkin' app received 15 positive comments and reviews by users. Can you share your positive thoughts about dunkin'?

Dunkin' for Positive User Reviews

✓ Great concept But small inconveniencesTbh the app and the rewards it came out is the best thing to have happened I use it religiously but what really gets me annoyed is not knowing what my actual balance is, i put in a small amount so I kind of know how much I have left but I’d really like to see the actual value when I refresh it. It used to properly work but ever since a new update it has stopped working for me and it’s just annoying I want to know how much I have before I go and have to pay with my regular debit card and not get the points. I’d rather pay and be accumulating points towards a free drink then just pay which is why I really like it, but I’d really like this to be fixed so I won’t have to basically go in blindly with how much I have on my card. Other than that I like the app and everything works besides the refresh button And maybe sometimes it not reloading since it’s stuck on this loading screen. PLEASE FIX !!.LoriVersion: 5.3.3

✓ DON’T BOTHERThere are 4 main problems with the app. 1. They don’t actually prepare your order until you get there no matter how much notice they have so you aren’t really saving time. 2. You have to load their DD card with money before you order and this is how you pay for the order. So DD always gets a few extra dollars because it’s impossible to pre-load down to the penny. While it’s a scam for their customers, I’m sure this adds up quite nicely for them. 3. What you order on the app is not necessarily what you’ll get bc the individual store may be out of what you ordered or just not have it that day. For example, I ordered a dozen donuts and picked out what I wanted in the box. When I got there they kept insisting I only ordered 8 - apparently the other 4 they don’t carry. Once they realized I had indeed paid for 12 this caused confusion. I kept saying I didn’t care, just pick 4 at random & eventually the message got thru, but it was yet more time wasted. 4. You can only order 1 dozen donuts at a time in the app. If you want more you need to completely finish 1 order (including telling them you are ready to pick it up) before starting another. This makes no sense. The point is to make things faster, especially for large orders that would slow down the line, not only the the customer within the big order but for everyone in line behind them. Great idea; poor execution. Maybe DD should study some other, more user friendly apps, like Chipotle, and try again..PsattyVersion: 4.21.0

✓ Great app but can not apply senior discountThe Dunkin app is very intuitive. The ordering process is well organized. Items I would like to see change to make the app even better; 1) Allow ‘Dunkin Offers’ to be used at Checkout time. Currently you have to exit the ordering process to apply an offer and then resume ordering and/or complete the checkout function. 2) Currently you can not use a senior discount or any other Dunkin discount with the app. Being a senior on a fixed income, I use the senior discount available at most Dunkin locations, as it is at the discretion of the franchise owner. At the moment, I have to decide whether to order at the drive-thru to use the discount or use the Dunkin app and not get the discount. The senior or other discount could be added to a person’s profile. The authenticity could be verified when a person updates their profile and ‘checks’ the ‘discount eligible’ field. Methods could include adding your birth year, etc. Dunkin’s master system could then verify the age of the person by referencing varIous databases that have both the owner’s name and birth year. With Dunkin’s master location database, the ‘accepts discount ‘ attribute could be added to each location’s profile. With both pieces of data, the app could automatically apply the discount..RichK 52Version: 8.6.0

✓ Expectations vs realityI LOVE the new options of the app: ice amounts, and quantity of things in general!! However, when I order on-the-go (which I do most of the time because I have kids in the car), I RARELY- if ever- get it how I want. I stopped requesting less ice because I still got regular. I would Select “start order” when I left my driveway, just to see them frantically make it when I pulled up to the window. I’m a regular here- because there’s NO other DD on my way to work or close to me. I choose that because my kids hate being in the car as it is, so any time I can shave off the better. If it’s not going to be properly implemented and CONSISTENT among stores, franchise or not, it shouldn’t be an option. I am actually wrapping up this review after just getting my on-the-go order. If there is a standard for how much cream is added to each size drink, it’s not being followed. Today my drink is almost WHITE- and my last drunk was dark tan. I do love the product, but the inconsistency is very frustrating. Thank you so much for taking the time to read these! We appreciate it!!.Healthy hickeyVersion: 5.0.0

✓ Great App But Some TweaksWould Improve ItI love the Dunkin’ Donuts app, I use it quite frequently. I like being able to see all of the items available and be able to place an order on the go. It is fairly easy to use and navigate around placing orders and submitting them. I wants placed an order and accidentally sent it to the normal store I buy from rather than the one I was actually at. It would be nice to be able to have an option up here to select the store of each transaction. That is only a minor thing as I normally order from the same store. What I would really like to see in the app is the ability to add notes or options for items on the side. For example, this morning I picked up a hot coffee for a coworker. I do not know how they like the coffee so I ordered it black. It would be great to be able to put an option in for cream and sweetener is on the side. I asked in the store without issue but think it would be a great feature in the app..John Racine JrVersion: 4.23.1

✓ Fantastically designed appI don’t usually write app reviews, but I really have to complement the designers and developers on this one. This is the type of app I’d expect to be rushed out the door quickly by a big company’s higher-ups, but it’s clear to me that whoever built this app really put a lot of thought into the design. The normal use case (putting in a quick order and hitting submit) is extremely fast and easy to do. Even more impressively though, when something unusual happens (like you realize you need to change the pickup location, or you want to change an item last-minute), it’s equally easy to do! I’m a developer and designer myself, and I have way too much experience working with apps that fall apart as soon as you stray from the normal use case. This one is the opposite. Whoever made this app, you deserve a serious pat on the back. Awesome job :).Jacob.boxerVersion: 7.14.0

✓ App mostly down/doesn’t workI ordered coffee through the DD app earlier this morning but when I got to the drive through window, the sales clerk asked for my order information, unfortunately, the app was down and it showed that order history is unavailable at this time. Now,I don’t have anything to show her so she said that she could not give it to me unless I can show her the receipt as a proof that I actually ordered with a voice and an attitude insinuating that I’m trying to steal coffee from her. I have been ordering through this app for a long period of time & I know that it goes down more often than not, it’s really annoying!😡 Shouldn’t the store have a print out of the receipt when a customer orders on the go??? Well, what happened? There goes my wasted money not to mention the aggravation that I got from the unprofessional salesgirl!! They need to train their staff better! I had to go to the website to retrieve my order history, but by that time, I had already left the store frustrated and aggravated! This was supposed to be a quick stop on my way to the hospital for my father's procedure. It would have been nice to have something hot to drink while waiting for him. I hope my account will be credited back! And that sales girl will have a better training and manners!.Evel8Version: 7.9.0

✓ Holidays Hours / App ConveniencesPlease have stores holidays hours reflected in apps. What an inconvenience to submit your online order, have it go through, drive to store only to find out that the store is closed. Moreover, if store is closed, mobile ordering should be turned off. Secondly, I echo the requests of others to bring back the option of being able to choose when I am ready to pick up my order. This is especially convenient when I am commuting because I could create my order before driving and tap a link when I was ready for my coffee to be prepared. Maybe create a setting for 1-step OR 2-step order submission. I don’t mind the extra step...it allows me to plan ahead and drive safely. An option to submit comments would also be great. This is a great feature and provides you the opportunity to communicate the things you would in otherwise communicate when ordering in person. Ex: caramel swirl on top of whipped cream Also...please enable stores to refund mobile orders. Customer service calls take at least 30 minutes for a voice and the stores are the ones handling the orders. Sometimes they don’t have items that were ordered. Or, sometimes there’s a long wait for something that should have been ready. Allowing stores to do refunds takes the risk out of using the app. Just a few ideas that would greatly increase the convenience of the app. Thank you..MyTwoCentsForUVersion: 6.11.4

✓ On the go orderingI am a frequent user of on the go ordering. However, there is a glitch in the process. I submit my order and I say I'm driving through and I am prompted with a question asking if I am ready to pick it up because they want to make sure my order is freshly prepared. However, when I get to the drive-thru, my order is never ready. It is only ready if I say I'm going inside. I don't understand the reasoning behind this. Obviously, if I'm ordering on the go I am wanting it to be available quickly. And I'm driving through because I don't have time to run into the store. It seems like a contradiction that the order would be ready if I say I am walking in but not when I'm going to the drive thru. My feeling is that if I say yes, I am ready to pick up and I have submitted the order, my card gets charged regardless of whether or not I show up. In my opinion, The order should be ready whether I walk in or go through the drive-thru..ShedaaawgVersion: 4.13.2

✓ I love DD! I do have feedback on the app thoughI really love Dunkin’ Donuts and I’m happy that they have an app. I love that I can order ahead and my order is waiting for me when I got there either through the drive-through or I can walk into the store. Some cons to the app, I can’t custom tailor my order at all! There is no way to comment and or add anything to my order through writing and /or spot to add/drop things to a food or drink. This is disheartening because that leaves me to have to then go to the store and have them adjust my order therefore leaving me to have to wait for my order to be finished (this then the gates the whole pre-order process). Second con, I ordered on the app the other day and when I got to the store (I went in) they did not 2 of the donuts I needed for my order. The cashier has no protocol as to how to refund my money (she ended up giving me cash back... is this even the process??). I’d love to know if I’m missing something on my two comments or if other people have the same issue. Again I love Dunkin’ Donuts then I’m a loyal customer..404040 4040Version: 4.23.7

✓ Love this appI think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work..Dom10377Version: 4.13.2

✓ Terrible functionMy biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use..Jason's critterVersion: 4.21.0

✓ Great AppVery well done. Great Design, smooth UI, most things are intuitive. Will be using from now on. Some features I’d like to see: Allow me to tip and leave a review of the store. I understand this may get limited use but I had a fantastic experience at the drive thru and very much wanted to let the employees know how positive my experience was. Since I had already paid there was no way for me to go back and leave a tip or let them know. Allow me to create a favorite order without actually ordering the food. Additionally I’d like to be able to edit the actual food items once I’ve created a favorite list. After getting my order I realized I had accidentally ordered a hot coffee instead of cold. Since I had already favorited, I couldn’t go back and update it and when I got home and attempted to create a new one, I was unable to do so and almost ended up ordering my meal again..ObyrneseanVersion: 5.6.2

✓ Awesome app saves time and moneyI’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address..Knadeau1972Version: 7.5.1

✓ Great when it worksI love the app when it works, but for the past 2wks, I’ve been getting an error message saying it’s experiencing technical difficulties, so I can’t use it. I’ve tried resetting my phone, deleting & re-downloading the app, & I still get the same error message. If this is a bug, please fix it ASAP! I go to Dunkin’ almost every morning & it’s been very convenient being able to have my order ready when I arrive. I als wish there were a way you could select the kind of munchkins you want, because when you add munchkins to your order, it automatically makes them assorted & I’d like the option to select only one kind (for example glazed, jelly, chocolate, etc.). Every time I go to pick them up, I have to let the people behind the counter know I didn’t want assorted, & then it inconveniences them because they now have to change it to what I actually wanted. Other than those 2 issues, I love everything else within the app..4 out of 5 for meVersion: 6.1.1