4.7
4.77942 star

Total 195 Negative Reviews

Uber Eats: Food Delivery App Complaints & User Negative Comments 2024

Uber Eats: Food Delivery app received 195 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber Eats: Food Delivery? Can you share your negative thoughts about uber eats: food delivery?

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Uber Eats: Food Delivery for Negative User Reviews

No regard for customer care.I usually don’t do bad reviews but I had a shady, disappointing experience and had absolutely no resolution with their “customer support” and need to share. I received a promo for 40% off (up to 15) for groceries, the only reason I used the app to buy groceries was because of this promo, it’s a 3min drive. The price was reduced and the promo was present during checkout then when I got charged it had no promotion applied. I was also over charged $10 with no explanation, and had two items that weren’t available so they were removed from my cart. I checked the grocery store app and the prices of every item was LESS than on uber eats so it wasn’t because of the in-store prices. They also didn’t use my account number so i could earn my points (or look my account’s order history, because how did the total increase that much with missing items? sus.) So I reached out asking why, and that I shouldn’t have been charged that much with the 40% discount and the missing items, all they refunded was the $10 add on that was added in store, did not honor the offer that was on my account. I’ve had several mix ups and mistakes on my orders which isn’t a big deal because the customer service actually resolved the issue when I didn’t get what I ordered or got a completely wrong/inedible order.. Now the $10 on my account is gone lol. Not a company worth supporting if they cannot honor what they offer their customers..Version: 6.180.10000

Awful customer serviceGot my food delivered wrong but the driver accepted the order before he handed the food to me so he couldn’t do anything about it. Phoned customer support and asked if i could get it re delivered as the food was meant to be for two people but what we received was only enough for one. we went through all the questions and he said “okay that’s all sorted your refund will be with you in 5-10 days” i asked if it was going to get delivered again and he said they weren’t able to. normally i’d just accept this and re order it but because my order included a free item which was a one time offer i wouldn’t be able to use that again. i asked why i wasn’t able to get it redelivered to which i got the response “we aren’t able to do that”. asked for a valid reason again why they can’t do it and he just said “sorry but we can’t” that’s when i asked if i could be passed to a manager to try and resolve it, and he just flat out refused and said no. i said again i want to speak to your manager to which he said they will not change anything about the outcome so i wont pass you on. i said again that im not asking im saying i want to speak to a manager to which he just said i wont be doing that today. i work in the restaurant industry so i know for a fact they can send the order back through to the kitchen. never experienced customer service as bad as uber eats. would avoid at all costs..Version: 6.204.10000

Horrible.Seriously? A problem with 3 different delivery drivers for the same order? First time, Uber driver agreed to delivering our meal, but he was over 25 mins away from the restaurant and us. He hadn’t left, so I messaged him, where he replied that he’d leave in 5mins. He never did and I did not want to cancel, as I knew he was trying to be dodgy. I called the restaurant and advised them that my Husband would come to pick up the food. This was 20mins later, mind you. Then UberEats called and said they’d assigned a new driver. We tried to message him too... and no reply. Also, did not move. Don’t know what happened but a THIRD person was then assigned and he was on a bike. He ALSO did not move. The restaurant called to say that his “bike broke down,” and he cancelled my order. I had a hungry 8 yr old child AND a 6 month old baby at home, so thank God my Husband was home to pick it up! This is seriously shameful... and not at all the restaurants fault. On top of that, Uber Eats customer service was very blunt and unapologetic. I was happy with them up u til today. This is unacceptable. Even if I wasn’t charged for my cancelled order and the complete stuff around with 3 different drivers, customer service had a job to do and they failed miserably. And just a tip for Uber deliverers... I ALWAYS TIP if you have excellent service. Those who don’t get a tip, there’s a reason..Version: 1.258.10000

Mixed opinionsThis app provides a great service, especially in small towns that don’t have deliveroo or just eat etc but the biggest problem hands down is the consistent wrong orders. When I say this I mean literally something missing from 7 out of 10 orders. One or more of the items has something wrong with it or missing. They regularly forget dips or part of meals for example I ordered a 3 chicken select meal and just got 3 chicken selects and a drink and no dips nor chips! This is a constant problem and where it happens so much they won’t even refund me half the time so I just over pay for food because I don’t get the full order. Not only that but charging £4 delivery fee for McDonalds when it’s the most popular so you make the most anyway and you charge more not less. I still use them because there the only app that does this service in my area but it’s so frustrating! I have listed the problem so please don’t respond asking me to elaborate on the problem. If you are going to respond either look through my orders and refund the ones i tried having action taken and nothing happened or don’t mention my situation personally OR please go away and find a way to make the standards better and make sure the drivers and restaurants are checking the orders and if they don’t have something automatically refunding the difference or giving something better as an alternative. It’s a shame because the apps great but this problem is such a huge let down..Version: 6.81.10003

No customer support numberAnd no refunds either lol you guys are trash.Version: 1.162.10001

Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house. Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..Version: 1.108.10001

Never againTried Uber eat for the first time. The order took forever to be delivered and when I did get notified it had been delivered, I couldn’t find it anywhere! The app connected me to the delivery person who never answered. Left 2 messages but nobody called me back. Had to cancel the order when we found out that it had been delivered three doors down the street. The food was damaged inside and had spilled all over..Version: 6.110.10001

Service is crap when something goes wrongApp and system works fine, until you have an issue with an order. I placed an order with a new restaurant. They accepted my order and then phoned me 2 minutes later to advise they couldn’t fulfil my order as they had run out of some of the food items. I didn’t want any alternatives, so asked them to cancel my order & refund me. They confirmed that I was cancelling and were not going to start preparing the order. They said they couldn’t cancel at their end, and I had to. So came off the phone and cancelled. Got confirmation that the order was cancelled and was charged £38. Raised an issue with UberEats and they’re saying that the can’t refund me because the restaurant accepted the order & we’re preparing the food. It’s not my fault the restaurant accepted my order and then phoned me to advise they couldn’t provide all the items. Restaurant were aware order was being cancelled. I didn’t receive any food, restaurant were not at a loss, and I was charged £38 for what? Gone round and round with UberEats. Like speaking to a robot online. They don’t seem to understand the situation and are stating the ‘restaurant accepted the order’, therefore it’s my fault I’ve cancelled. Absolutely ridiculous and I’m NEVER using them again. Other delivery services out there..Version: 6.163.10002

Very disappointing customer careI have been a loyal user for Uber eats for a long time now, but now I feel I can no longer continue to support a company that cares so little about its customers. I placed an order at 11pm one night and expected everything to be going as normal, 30 mins pass... a hour passes... an hour and a half passes. And I get in touch with my delivery partner only to find out my order had never been received by the restaurant in the first place. After another half an hour of my delivery partner going around town for no reason and then going back to the restaurant to check again, it was too late and they were already closed. Turns out my first delivery partner decided not to deal with this mess and pawned it onto the next, who also decided to mess me about. My order finally got cancelled at 1am after I TOLD them to cancel and I was left without food for the rest of the night (because everything is closed). If I had been informed of this straight away I could have had a chance to order other food. But no. They decided to leave me hanging. I reported this to Uber eats and they gave me some robot response saying they aren’t going to do anything further. All I wanted was to feel like a valued customer, to have a decent apology and for them to speak to the restaurant to ensure this doesn’t happen again. Failure to do this, means that I can no longer support a company that doesn’t care about its customers. Uber eats, you have lost a loyal customer..Version: 1.255.10007

Beware..I’ve had mostly good experiences with this - professional drivers, reasonable prices and timings.. until today. My order went missing. After calling the store an hour after the supposed delivery I found out why. A driver picked up my meal, cancelled the order straight away, and probably ate my meal.. I didn’t get as much as a call. Ok sure, maybe there are dodgy people out there (how did he become a driver ?), but next is the process of getting my money back. There is a horrible single line field that I had to to fill out all of this in, in a horrible web view, and throughout I had no way to call either the driver or Uber to figure this out. I feel absolutely helpless and this has ruined my Friday night. Thanks, Uber. UPDATE: while I still don’t think trying to ‘resolve’ this issue was easy to do, I got a message back from a customer rep saying that they will refund my order and add some credits to my account. Will that be enough to make me use the service again? Not sure... but at least it’s a reasonably good outcome for me..Version: 1.178.10002

MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..Version: 1.162.10001

AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..Version: 1.207.10007

So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Version: 1.218.10008

Convenience not worth itSure it’s convenient ordering straight to your door but if something goes wrong you don’t get any help. Got the wrong order delivered but noticed when the driver was here. Uber eats wanted pictures but the driver had already left so had to call him back. Got pictures but the app wouldn’t accept them so I had to type something. App said someone will be in touch, 2 hours later I’m still waiting with no dinner and no option to talk to a real person to sort this out. I don’t know if I’m getting my actual order or a refund or what so I don’t know if I should figure something else out for my dinner. Absolutely fuming..Version: 6.188.10003

Uber eats has fallen offAt peak lockdown I was using Uber eats every day, and it was solid, never made mistakes with the order, if certain items weren’t available they would prevent you from ordering them. However, recently this has not been the case, the last 8 orders I place were awful, several times they let me order unavailable items only to find out at my doorstep that the items were not available and I just paid £5 delivery for 2 items that cost half of the delivery fee. There was another case were the store I was ordering from charged more for a small delivery than a large delivery so as you don’t waste their time on small orders, fair enough, but they didn’t stock some of the items I ordered, bumping my order from large down to small, this ended up costing me MORE, and to top it of they removed the additional price for the small delivery from my bank account without consulting me first. This is awful because if they had I could have changed my order and gotten a large order consisting of other items, but no. I am really disappointed that what was such a good delivery service has overall cost me almost £20 in additional fees because of their mistakes, do not download Uber eats unless you really are in desperate need of local food deliveries and they’re aren’t other services available, and even if that is the case, I’d nearly recommend walking instead when you can..Version: 6.74.10000

Worst Food Delivery App EverThis past time I submitted that both my drink and fries were missing from the order. I was missing 2/3 of my order. So I rated my order and submitted that I didn’t receive those things. About a week or two later still no reach out and no refund. So I went through the help center and explained a part of it. Well your service team responded said no refund and closed the ticket. No chance to write back and I can’t make any more claims about it and there’s no where else to contact any support. Your app support is absolutely terrible. Why can I not chat with someone real time? Why can I not call someone real time? So you know what, I canceled all of my Uber Apps because you guys essentially stole money from me when the drink is the drivers fault and the sweet potato fries is the restaurants fault. You really need to explain when you’re “rating” the order that that’s not how you’re supposed to go about getting a refund. In fact rating makes 0 difference and does absolutely nothing because if the guy had maybe looked into my account he would’ve seen that I did rate my order within 24 hours of the order arriving. I did it right then and there before I even ate the sandwich which was only 1/3 of my meal. So I won’t be going through Uber for anything anymore. I’m using Lyft for rides and other food delivery services from now on. You used to be my go to, I even worked with the company but you just stole money from me..Version: 6.213.10001

Customer Service Is LackingI had a poor experience with customer service: I didn’t receive what I had ordered and Uber refused to do anything about it, even to the point of ignoring me. If you’re looking for service and attention to detail, try out one of their competitors instead. Besides, the updated delivery fees are outrageous....Version: 1.162.10001

Could be betterOverall it’s pretty good however, I think there could be more promo codes especially when continuously ordering from the app to then get nothing in return. Or there are daily promotions that most people can’t even use such as the $20 off grocery one or $30 liquor one. Very disappointing in that aspect. Usually the refund part is very good as they normally straight up give you refunds especially if you have photo evidence. But, sometimes they won’t allow it even with photo evidence and continuously messaging the contact support about it. Again very disappointing. Last thing. I hate that you’s upped the delivery charge. It used to be so cheap for example, $1.99 to get maccas near by. But then you’s added the service fee which is actually ridiculous and also upped the delivery fees. I swear you’s used to have a maximum delivery fee price such as $4 but now there are things that are for example, $8. Uber eats has honestly gotten way worse from when I first started using it just over a year ago. I should honestly just look into other food delivery apps at this point!.Version: 6.147.10001

0 starsThey steal your money deliver your food with missing items n when you use there Uber drive they steal your money Big scam people need to sue this company.Version: 1.207.10007

Extremely poor serviceI installed the app for the first time (already had an account) and had a look through my previous purchases. I accidentally pressed the order button when viewing my previous orders and this had gone through straight away with no security prompt at all. I was trying to close the app with the home button but it accidentally hit the bottom banner at the time. The order got accepted within 0.1 seconds but the restaurant wouldn’t pick up the phone at all. I called and messaged UberEats to cancel the order ASAP but this was too late. I couldn’t cancel right after ordering because the order got accepted very quickly! UberEats did nothing about this and said that they can cancel the order but not give a refund. Following this, I made a poor restaurant choice and ordered some food from there, attempting to take advantage of some discount codes I had. This resulted in poor quality food and a milkshake that was filled just a little above hallway. I complained via the app and got a response within 5 minutes saying a full review had been made and that no adjustments will be made to this order. Overall, the security and customer service of this app is very poor. It is definitely not the place to try new restaurants/take outs. If you wish to take advantage of any offers, I suggest you only use it with restaurants that you know provide a quality service..Version: 1.206.10002

Food Order Cancelled Because Driver Got StuckThis evening I’d been waiting for my Uber eats order for over an hour and then my Uber driver calls me to say the streets closed. I told him the directions to avoid the closed street which was only a 2 minute detour. Instead of the driver doing the detour my whole order was CANCELLED. Uber then called my and told me that if I wanted the food I’d ordered I’d have to reorder it and I’d have to wait A WHOLE MORE HOUR. I thought Uber was really great until this happened. Because Uber couldn’t assign another driver to my order my whole order had to get CANCELLED. This is especially disappointing when their are young kids waiting for food and you have to tell them there dinner isn’t coming. This needs to be fixed because being hungry and grumpy isn’t a good mix for anyone..Version: 1.192.10002

Payment wasn’t possibleA card that works on all other devices and confirmed with the bank to have funds is not working on your app. No ability to contact anyone directly about it. Extremely frustrating as I was relying on Uber eats to order birthday items as I don’t have access to a car for pick up. Had to use a shared card instead which is not ideal when the idea was for the order to be a ‘surprise’ for the one I share this card with. 1. Fix your payment issues 2. Provide more direct contact help desk for customers! Considering removing app and going with another food delivery service now..Version: 6.188.10003

Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....Version: 1.253.10002

Terrible customer serviceI had a recent delivery order for some milk from the petrol station 10 minutes away. After waiting over an hour for delivery I contacted the driver and he said he was on his way. I checked the map and the driver was very far from my house and then he suddenly clicked that food had been delivered even though he was no where near my house. Was very very difficult to try get in contact, the driver wasn’t answering and Uber kept suggesting to call the driver. After another hour I was still unable to talk to a human and found out they only allow you to call their call centre if you pay for diamond service. After another 30 minutes I was finally able to get a refund although Uber said it will take 10 business days. I had to wait 2 hours just to get no milk, and now have to wait 2 weeks to get my money back. I have no way to complain about the driver who stole my order. Uber needs to make their call centre accessible to all their customers and not just those that can afford diamond service. Will be switching to one of the many other delivery apps available..Version: 6.178.10001

Corporate greedI have had multiple orders arrive late and cold because of the “multiple drop off” feature. That is, a driver can accept to drop off an order before yours while still counting as your order. Apparently the driver has no control over which order to drop off first either so they may have to drive past yours to drop off the other order. Uber takes 35% of the restaurants revenue too. It’s corporate greed at its finest. Complaint system is a box-tick system, you don’t have any real freedom to complain. So now I’m having my last meal from uber, lukewarm cause I was drop b. I recommend others just call up local stores that deliver and skip this unjust and greedy corporation.Version: 1.206.10002

Run by RobotsI’ve been an Uber Eats customer for years, and obviously throughout that time not all of my orders have been delivered perfectly, which is fine. However, it appears I have had too many of my orders misdelivered or with partially delivered (something completely outside of my control). Despite paying a premium on all food ordered through Uber Eats, from which Uber then takes fees based on the heightened amount, I have been blacklisted from ever receiving a refund ever again through the platform, even when proof is provided showing the misdelivery or missing items. Support agents are only able to cycle through around 5 different responses, there is no way to escalate a case, and they will encourage you to rate the driver poorly if the VENDOR messes up the order. When reaching out to the support via Twitter, the agent threatened to ban my account if I continued asking for a refund on an order in which I received only one of six items ordered, clearly shown in the picture taken by the driver of the food at my door. The driver had even notified support before delivering the food that the entire order could not be delivered. Since Uber is the one placing the order, I cannot reach out directly to the vendor for a refund, so Uber and the vendor can simply pocket that money and give me absolutely nothing. I have had hundreds of dollars worth of food not delivered to me, and Ubers response some is an automated one; “These orders are not eligible for a refund”..Version: 6.208.10000

Payment issues unresolvedUber Eats & Rides have continued to claim my credit card is assigned to several accounts and will now not accept my card for payment. I only have one account and so their claims are untrue. The time and energy spent trying to get Uber to fix this issue has been beyond frustrating!! So I have to borrow someone else’s card for every purchase (and transfer money to his card prior, including any insufficient funds this person may already have so I end up paying more!) We spend a lot on Uber eats and rides, so this ongoing problem leads me to question the value of our regular custom. I think we’ll need to check out Menulog where I won’t have this ongoing problem..Version: 6.129.10002

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Version: 6.65.10002

Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Version: 1.246.10001

Bad serviceOne of the first times I ordered from Uber eats, there did not seem to be a problem. Until we were assigned a driver. They driver collected the food fine and then called to tell us that he was outside. When going outside to collect, we realised he wasn’t there and by this point he had already tapped ‘order complete’ on the app so we could no longer see him on the map. He never shown up in the end so I did not get the food I order. It took so long to get through to Uber eats for a refund, as they don’t have clear contact details / no number to call when things like this happens. I did get a refund in the end but I would of liked my food! On the next time we ordered food, we were kept waiting for 2 hours before our food was delivered. On the app, it kept saying the driver was at the restaurant, then it would take that away and alter the expected delivery time to later. This happened for 2 hours and like I mentioned before, we could only contact the restaurant and not Uber eats as there is no number. However the restaurant had our food ready, it was in fact Ubers poor service. I will not be ordering from here again and they need to get better with being able to contact their customers and customers being able to contact them..Version: 1.253.10002

Refused To Deliver MedicineI’ve tried to use Uber eats for over three hours today to try and send medicine and supplies to someone with Covid with a no contact delivery. After waiting an hour on “order confirmed” it finally informed me the order was canceled with no explanation to why but said to try again. With no other option to send the medicine, I put in another order. This time after about 15 minutes the order had a driver assigned and they arrived at the location to work on the order. After about 20 minutes and the status suddenly switched back to “Order Confirmed”. After waiting 20 minutes I called support and was informed “we can not look into your order for another 20 minutes.” I insisted I’m trying to send someone medicine and insisting if they could look into this issue. I was assured “There was no issue as I would be refunded if there was an issue”. I’m not looking for a refund, I’m trying to send medicine to someone suffering through covid. With the support insisting nothing could be done and they could not contact there driver until 20 minutes had passed I had to wait. After 19 minutes, the order was canceled again with no info. I called back and was told that since the order was canceled there was nothing they could do. But I could certainly try to send the order again. The absolute lack of communication and need to assist someone trying to find medical aid is staggering. I will never trust Uber with my money, time, and safety again..Version: 6.115.10002

Uber fails to address their delivery issuesUber has become horrible as a delivery company I recommend no one uses them as a delivery service anymore because when they deliver for any other company such as Walmart along with apple and much more the drivers are not available like they should be to deliver those items which causes many orders with retailers to be cancelled and people have to wait 7 business days to get a refund because of it too not only that but when you order from Uber eats especially a lot of food ends up being missing if not from drivers it can also be because that app tells you that items for food that are missing in stock are available so you end up ordering those items by mistake and because of lack of communication from the app you end up with missing items because of it and when you call them multiple times for missing items their customer service center in the Philippines provide horrible customer service with many agents lacking active listening and empathy where they have bad attitudes as well too and when you want to speak to a manager because of it they make nearly impossible for you to get a manager because Uber itself does not like to address their own problems that they create for customers so at this point never would I ever want to use them as a delivery service and many companies and customers too should cut them off as a delivery service especially.Version: 6.162.10001

Overcharged me and support is entirely unhelpfulI ordered some food under a universal promotion on the app, everything went through and my card was charged correctly. A day later I noticed the order was refunded and upon going into the app, a much larger charge was “unpaid” for my order the day before. The amount due before the promotion applied. Uber Eats continued to try and charge each of my payment options for this incorrect charge, including a friend’s card. When I contacted the only support service provided - a badly set up chat system in the app - they didn’t read my messages and sent generic replies. When I finally got through to someone they asked me for proof of the promotion. Why would I screenshot or record an order that went through correctly?? I wasn’t expecting Uber to try overcharging me after the fact. The last response I got was that they were “looking into it” which was weeks ago. There is still an unpaid charge on my account which means I’m unable to order food or a ride on Uber until the incorrect charge is paid. Uber eats doesn’t care and will just try to take whatever money they can from you without reason..Version: 6.176.10000

Shocking customer supportThis app’s customer support is pure garbage. There is absolutely no way to get in touch with anyone over the phone and the only support they offer is their useless FAQ pages that cycle you back to the main menu by asking if you are experiencing another issue or not. I’m thoroughly disappointed that a company of this size lacks the most basic phone service for their customers..Version: 6.73.10005

Poor cancellation processI just order wings from a restaurant and I decided that they were taking too long since we were already 10 minutes into the preparation phase of my order. So I go to cancel it since they aren’t taking care of my order and no driver has picked up my order. So I go to talk to the terrible ai bot and decided to check my options. I say that the restaurant is probably closed and the bot says would I like to cancel for a $20 fee or somewhere around that. So I hit cancel again to check my options and I ask why am I being charged a fee and they follow up with if I would like to cancel my order, not even answering the assigned question they gave me. So I back out of that and I hit cancel order, but every other time I hit cancel order it gave me options and after I hit one of the options it would give me a yes or no confirmation, but this time it just cancels my order and decided to not give me a confirmation. So basically every button I clicked was just taking a chance whether or not a fee was at stake. So I contacted a man that worked there, Paulo, which also seemed bot like and wouldn’t give me genuine answers and repeated himself a bunch. And he said that I couldn’t do anything about it. Something similar happened to epic games where they were sued for accidental purchases, but here it was an accidental cancellation. So Uber maybe compensate me or I might need to get into some legal trouble.Version: 6.199.10000

Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Version: 1.218.10009

SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.Version: 1.110.10001

Terrible Customer ServiceI bought a food from Subway for my lunch. It was saying that the order will be delivered at 12:20 and my lunch ends at 12:30 and I thought I would be just fine. Then 10 seconds later it said 12:35. I wanted to cancel the order because it won’t make it in time. I asked the customer service and they canceled it and did not refund my money. Even it was their fault. They told me it Will arrive before 12:30 and then they extend the time and also refused to refund. Guys trust me do not use Uber Eats. Use Doordash. I had a friend who waited for 30 minutes and no one accepted his order and he contacted the customer service and they assigned him a driver and also refund half of the payment and also give him 5 dollar credit into his account. Doordash is more responsible and has a better customer service. Uber is refusing to refund my money even it was their fault when they said that my order will be arriving before the told time. Guys do not trust Uber with timing. I ordered a food a few weeks ago. No one accepted my order and I waited 2 hours in the end I canceled it. Just wasted my 2 hours for no reason. They even didn’t assign me a driver saying “Oh, we are sorry we are just too busy”. They should be that busy to make a customer wait 2 hours. So if you have a brain use Doordash. Uber lies, has a trash customer support, and don’t get me started on their irresponsibility Sorry Uber but you just lost a very old customer and a valuable customer.Version: 6.95.10000

Rewards ProgramUber would have to (BY FAR) have THE MOST un-loyal rewards program of ANY premium company in the world. I would have to say that no other company I can think of that runs a loyalty reward program that turns over a tier status every 6 months and dependant on which part of the world you live in, those price spends to qualify for status varies dramatically. Every other big company in the world who’s members weren’t able to use/gain/maintain a status were given a 1 year extension to maintain their status and even improve it. When Uber was telling the world not to ride and use their service, you still tuned everybody’s status over and gave no compassionate grounds to extend it. Your 6 month tier rewards program is a joke. You should be ashamed of yourselves in this day and age to provide such a poor and what some would say corrupt rewards program. I would have to spend up to $4,000 to gain platinum status where I am, where some countries on the other side of the world may only have to spend a maximum of half that to gain the same status. There is nothing fair about your rewards program. Here’s a tip. Make it FAIR, make what every other company does and make it last for 12 months and make it seem like people are getting some form of value for their loyalty. Then Uber May actually start turning a GIG economy profit..Version: 1.243.10001

I am disappointed!!!I ordered Uber eats today and have had a horrible experience. The Uber eats driver that your company has employed has forgotten to pick up the bag with our food. We talked to the restaurant and they have been in touch very kindly and have said we will get a refund immediately. I however got an email stating I will get my refund in 5-10 business days. This is very annoying and inconvenient. I am sick of the lies behind this company as I feel I am being manipulated and are getting the blame for something their company has screwed up! I will no longer be ordering for this company and will now be switching to menu log. Do better Uber eats!.Version: 6.129.10002

THEY STEAL YOUR MONEYI WAS CHARGED ONCE FOR $55.66 AND RECHARGED $68.88 FOR AN ADDED TIP ON UBER EATS’ END. I DID NOT AUTHORIZE ANY OF THIS AND WHEN I MADE CONTACT WITH CUSTOMER SERVICE, THEY KEPT REPEATING THE SAME LINE SAYING THAT I HAVE TO CHANGE THE TIP AMOUNT AND HOUR AFTER THE FACT. WELL HERE’S MY CASE YOU GODD@MN DOPES, I NEVER ADDED THE TIP IN THE FIRST PLACE. IF I COULD GIVE A LOWER RATING, I WOULD. DO NOT USE THIS APP.Version: 1.270.10007

Sort out delivery time estimatesThe estimated delivery times are garbage. They are never accurate!!! the delivery time changes mid way through the order without any explanation and all you do is say we’ll try to be better in the future which clearly doesn’t happen. You mess up and customers suffer but do nothing fix it or at the very least make any compromise. The time variation is ridiculous, sometimes an hour. Would far rather a later estimate than have constant changes which end up being later than the latest delivery time. Whats the point in having the feature if you dont even back it up. If people are paying for your service they deserve not to mucked around all night! Be consistent, this is also not a one time issue. Happens every order ive placed,.Version: 6.76.10002

Would give 0 stars if I could - AVOID AT ALL COSTSWould rate zero if I could. Driver turned up at the restaurant which is a 5 minute drive away, picked up our food, but sat there waiting 20 minutes for another order to be prepared, to deliver on the way. Messaged him to see what was going on and was completely ignored. Our food eventually arrived in a cold, soggy mess. We tried to reheat it to make it edible, but it didn’t turn out well and defeated the whole point of ordering a takeaway. The worst part was watching the driver just sitting at the restaurant for all that time, knowing the quality of our food would be impacted as a result. Have had various issues with Uber Eats over the months with delays, spillages, items missing etc but keep giving them a chance as we are very limited in our area. It is not a cheap service (especially in the current climate) and we’d be more than happy to pay for it if we actually received that we pay for, but we don’t. After this terrible experience they have sent stock answers to us and haven’t investigated the matter, even though we have presented evidence of the driver sitting at the site for a very long time, delaying our order. Will not be ordering with them again and would urge others not to. Customer service is terrible, you cannot speak to anyone throughout and just get stock answers through the app. They are absolutely robbing people at such a very hard time for us all as a society. Would urge all to please avoid at all costs!!.Version: 6.129.10002

Horrible customer serviceI’ve had numerous bad experiences and I’m about to try Door Dash instead. More than once I’ve had portions of my order not delivered and little to no compensation. Impossible to reach a real person to actually help. Their chatbot “people” don’t offer a satisfactory solution and you ask for a manager, they just disconnect you and pass you off to the next powerless chatbot. Most recently my order included three dinners with sides and three add-on $4 Caesar salads. We only received 2 salads, both were pathetically skimpy, lettuce had brown edges, no croutons and almost no cheese. Far from what a Caesar is supposed to be. 2 of the entrees were supposed to include sides and they were missing. I paid around $90 total for this meal including tax, Uber fees and a generous tip. We literally got only half the food that I paid for. Uber’s idea of compensation for this was to credit me $5 Uber cash and no apology. I’m disgusted. Too many other similar incidents to list here. And several times I’ve had a driver pretend to not be able to find my apartment (which is easily found on every GPS app including Uber’s), and steal our food. Uber ultimately cancelled the charge but after all the waiting for no dinner, all restaurants were closed and we were left ravenous. I’m so tired of losing money to this company that has zero care about its customers. FED UP. I will probably get rid of my Uber ride app too and use only Lyft because Uber doesn’t deserve my money..Version: 6.89.10003

The service is awful and hurtfulI ordered McDonald’s last night already scared I wasn’t going to get my order because the drivers kept bouncing back and forth as to who was to pick up my order. A driver finally picks up my order and I’m relieved because it’s been a long day and I just wanted to eat. I get the notifications the drive is outside and when I go out I see that he is literally driving past my house so I try and flag him down using my flashlight and he drives away faster knowing he obviously seen me. So I go out and try to meet him and he drives off even more, which leads me to running. He didn’t expect me to catch up to him so I knocked on the window, he sees me and drives off completely. I trying to talk to him to tell him I was meeting him to get my order and he drove off so fast I hurt myself trying to meet him and when I showed Customer service what happened they had no response. I am highly disappointed in this service. I could not get in contact with anyone to talk about what actually happened and I am still very hurt after last night’s incidents. I will be telling people in the future to not use this app or service because for me to get almost injured due to a driver basically stealing my food in my face and having no response from Uber Eats or even a agent from within the chat of my order shows there is little to no care for the customers using this app. I am beyond disappointed and to say my experience with this app is a disgrace is beyond that..Version: 6.213.10001

TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..Version: 1.108.10001

UnprofessionalUnprofessional customer service! Doesn’t answer my messages and messes up with everything.Version: 6.73.10005

More and more fees!Uber charges you 2 visible fees and restaurants charge you extra for each individual item to try and recover on their fees from Uber so who wins? Not the customer. - New admin fee per order for using the app - usually $4 charged at checkout. - Delivery fee. Happy to pay this but it’s always increasing and multiplied (For multiple reasons such as Less drivers available or peak time for lunch/dinner etc.) - Restaurants also charge you additional for each item on their menu. Eg item costs $10 if bought direct from a restaurant but $15 if bought via this app. Imagine if you had to feed a family or a large group. Nope..Version: 6.100.10000

Bad customer serviceI have placed a order an a item was missing from my order I tried contacting the driver but they didn’t answer and then I tried contacting Uber eats customer service team and they haven’t gotten back to me. The customer service has gotten bad and no proper communication. This is an easy situation to solve but they haven’t contacted back and it says they will contact you back when a service representative is available. But after a day and many hours no one has gotten back to me. Which I lost my money and food because of the poor service of this app. I just want my money back and not to happen again. But they can’t even contact you back which is sad because I was waiting for a long time to get my order but then see and item from my order missing is not acceptable also the customer service no contacting back quickly is even more worse. They need to improve on there customer service team and have a proper timing and quality check if all the food is there. I am really upset with the service of this app..Version: 6.185.10000

Horrible serviceHorrible customer experience. And don’t try to get in touch with them they put you on loop emails. It’s plain theft...Version: 6.74.10000

Letting everyone downThis rating is purely for UberEats. The problems I have experienced every time I used this app are due to this option that lets drivers ‘make stops on the way’. Well, apparently, this seems to include going in the complete opposite direction to my house. So by the time I get my food, it’s lukewarm at best and most of the time, cold. This is not the restaurant’s fault - even though their Customer Service encourages you to point the finger at them - and nor is it the driver’s fault, because they are locked in before knowing where the next stop is. (We checked this with one of our drivers who was very apologetic). I’ve raised this issue with Customer Service multiple times, and their responsive have varied from robotic responses to borderline sarcastic. Pointing out that this ‘stop on the way’ situation is resulting in cold food was met with a response of ‘well you got your food within the delivery time’ - sure, of course I want to wait a minimum 20 minutes for my food to be delivered from the moment my driver leaves the shop because it’ll definitely still be hot by then. I see that UberEats has decided to solve this problem by adding a ‘priority’ option - so now I have to pay extra in the hope I get hot food. Do better..Version: 6.68.10002

Awful customer service when you’ve been scammedOne time I received a fraudulent Uber eats charge and contacted customer support. They told me I had placed the order and when I told them it wasn’t in my order history because I never placed this order, they told me a family member had placed the order from my other account. The order was in someone else’s name to someone else’s address on someone else’s account as I only have one account which I remove my card details from after each order to stop anyone doing this. They refused to admit that this wasn’t me or someone I know, which meant without them confirming the order was wrong I couldn’t get the bank involved because I couldn’t prove it was a fraudulent charge. Uber eats then told me they can not issue refunds, despite the fact they had just issued a refund to someone I know who complained about a slow delivery time and have issued refunds to many people I know for small details like this. If you’re going to use them, just know if something goes wrong they will refuse to help you and instead try to convince you you or someone you know were the ones who did it..Version: 6.116.10001

$45 NZ dollars for one burger. Mislead was $21Overwhelmed how rich the owners of this company is and how powerful they are. The poor service is everywhere and our dear Commerce commission in New Zealand doesnt do anything. As I can see other countries too. Agree to all negative responses below. You cant speak to a person or complaint. I used paypal to claim a wrong doing which paypal agrees to refund then they will flag you as you owe them money and ask you to use.m a different pay method and get money back from there. Massive in your face scam that probably people who own the company are the people who should be helping consumers. Since they probably have shares they turn the other side. Sad a lot of us are being ripped off. Especially now a days when costs are rising. Shame on you Uber Eats! Advertised an amount and checked me out with twice the amount advertised. $45 for one burger? Really….Version: 6.169.10001

How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Version: 6.65.10002

Appalling experienceI ordered a McDonald’s for my family this evening with Uber providing the delivery. It took 85 minutes to deliver, all of the food was cold, and my daughters drink was missing (the restaurant’s fault for the drink). I called their customer service and explained this, only to be told that the delivery time was reasonable. They said to feedback to McDonald’s through their app. I had already done this and they directed me to Uber eats customer service. They asked me if there was anything else, so I asked them to feedback to their driver as I noticed the bag was open before they got to my door. I was then accused of changing my statement and that they couldn’t deal with me any more, when all I was saying was that they needed to provide feedback to their driver. I tried to explain this and they just repeated the same thing. I have used a multitude of takeaway delivery services but Uber eats is by far the worst for mistakes in deliveries and customer service. They seem worse when it’s at a busy time (when everyone is wants to order, and when they should therefore be on top of their game), and they do not want to accept responsibility. This is not the first time I have had an issue with them, but this is the worst. I am not looking for a refund although I do feel one is due. I hope I’m wrong in general and we’ve just been unlucky, but this is my latest experience from my perspective and I feel obliged to say something..Version: 6.202.10000

Not happy!! Deleting the appWhen you spend over $50 on dinner, and paying for it to be delivered you would expect the service would try to get the delivery to you ASAP, so your food would at least be hot. My order was given to a cyclist to deliver almost 4km away. It took almost an hour from when it left the restaurant. By that stage my food was cold and soggy. The rider could not find my house after I had left a detailed explanation of it being a unit behind. The thing that has made me the angriest. Is Uber does not have a complaint section. This is the epitome of the terrible customer service. It’s like they refuse to acknowledge you are using their service. And they are blocking their ears so they don’t have to listen. On that point alone I will be deleting the app. If they won’t speak to a customer to listen to help improve their service. Then I don’t want their service. There were many things I could have said to help improve that scenario from happening to other customers, trying to contact Uber for its customer service which is completely non existent shows it’s sheer arrogance in the market. Just so you know Uber, “There are other delivery services.”.Version: 1.240.10004

Warning to all- DO NOT ORDER FROM HEREExtremely bad company to use as a service! I ordered pizzahut, driver messaged saying he had arrived but didnt, arrives late saying he went to wrong address, i said oh no hope my food hasnt gone cold, all my food was cold, he said all in one sentence- sorry i cant do nothing thank you bye and walked off! I said thats not ok to do, he then replied i dont talk to rude people! When i wasnt rude to the slightest, i also noticed once he left i was missing the icecream, tried making complaint to uber eats they refused refund and said they couldnt do more than refund me a mere £1.73 refund for missing icecream! I then done research and found so many people have had the exact same bad service from both the drivers and company. Please save your money go use deliveroo or just eat. Do not use ubereats, this company needs to be shut down! The worst service i have experienced and clearly no improvement no matter how much they say they are trying to because as you can see SO many people are complaining about the same things! I will be telling everyone i know and take this as far as i can this is unacceptable yet nothing clearly gets done apart from- we are sorry for your frustration we are aways looking to improve! Nonsense! PLEASE DO NOT ORDER FROM THIS COMPANY! LETS GET THIS COMPANY CLOSED DOWN TO PREVENT MORE CUSTOMERS GOING THROUGH IT!!.Version: 1.215.10001

UnhelpfulWe used to be very faithful Uber Eats customers. But our house is an anomaly on their app where despite our address being on one street, the app keeps taking drivers for deliveries to another street with the implication there is access from the other street. And although we have made constant efforts to alert drivers, with clear instructions on where to find us and which road they should be on in addition to numerous interactions with Uber about this issue, NOTHING HAS CHANGED. So we swapped to MenuLog. Sure it’s not as flash as Uber but we have yet to lose our dinner or deal with disgruntled drivers or any of the stupidity that seems to descend on us when Uber is involved..Version: 6.153.10000

My kids received wrong orderI have tried complaining since monday about wrong order. Uber keeps sending me to McDonald’s. Customer service untrained refuse to provide there name. 3byoung children went to bed with limited food. I called and was refuse complaints details. I spend nearly £30 and both are refusing. I lose my rag because it unfair that you spend your money for food and never got it. I want my money back. This is the third time my kids went to bed with limited of food caused by this company. Nobody wants to refund dont use this company worse company ever. Customer services rude with no manners and thinks it ok just to say they cant help. I think the news paper needs to be contact now about this its wrong and these people dont have a care for their customers. I had headaches and sending emails to McDonald’s nobody wants to take this up. See if it was one of they children not eating probably before bed its a disgusting way to treat people which are human. I want this sorted i rather used another delivery service. PLEASE STAY AWAY IF YOU HAVE CHILDREN YOU DONT WANT TO DISAPPOINT. Never again the order is not in my history on the app but i provide id and receipt number and still said having issues tracing your order. Now its been over 5days still waiting on my refund. Uber customer services need training onhow to handle customers..Version: 6.74.10000

Terrible customer service, wrong orders and annoying advertisingLive in NZ but travelled to Peru for a business trip and used uber eats while there for a week. For some reason I kept getting texts in Spanish with apparent adverts for Uber Eats. This continued for 3 weeks and couldn’t block the number as the number they sent from changed every time. Tried to reply with unsubscribe. Didn’t work. Contacted Uber eats customer service on messenger, they said to email. I already had but did again using the link they sent me. The texts kept getting sent so I messaged them again and they said there was no support request from me and linked me the same link. I explained that I had received an email the week before saying thanks for the support inquiry we will contact you shortly. They have not messaged me back since then and this was over a month ago. Useless customer service, I am still getting these annoying texts at all hours even though I have uninstalled the app. DON’T USE UBER EATS OVERSEAS, it’s not worth the hassle not to mention they got my order wrong and if it wasn’t for the nice delivery driver who came back to give me the correct order, Uber eats would never have sorted it out as they weren’t replying to my messages then either..Version: 1.166.10001

ScamUber eats is a scam, out of all the food delivery companies out there this company is the absolute worst. They offer priority services which you pay to be prioritised yet they don’t even take it into consideration when delivery orders. The two times I have paid for this option a driver after picking up my order has gone 30 to 60 minutes out of the way before delivering my food, which of course turns up cold. After waiting that long you can’t turn down the order as you rather cold food then no food. When you go to make a complaint you get told you are not viable for a refund. So you pay for a service that doesn’t exist and then have no way to get a refund when you don’t get the service you ask for..Version: 6.214.10002

Don’t waste your time get deliveroo instead !!The one star is just so I can write a review. Might have more options compared to other delivery places but they sure as hell have the worst customer service !!! Multiple times I have been stuffed around and I have to literally beg for a proper refund to which they always refuse even if the food is uneatable but they’ll offer me a 5 dollar credit (which is enough for just delivery alone) I live in an apartment and the worst was when I was in my apartment with my child and I ordered some breakfast for her and it said my meal was delivered .. turns out the driver left my food in the lobby so instead of giving me a refund they offered me 5 dollars and apologies .. such an absolute joke !!! And another time all I wanted was a coffee for me and my partner and they forgot one of the coffees and all I asked was if they could just resend it but they insisted on only giving me a refund which meant if I wanted my coffee I’d have to pay 5 dollars delivery to get it .. absolute waste of money ! At least Deliveroo try and help when it’s their fault by resending meals or missing items if needed without hesitation but Uber eats are terrible even with proof they are so difficult and stubborn !.Version: 1.207.10007

Worse every dayDeliveries take longer every day. Drivers always do several stops. Prices are higher and food is always cold on arrival. Not worth it..Version: 6.115.10002

Absolute rip offI love the concept of Uber eats but sadly today is the last day I will ever use this app. The food is much more expensive than if you went and bought take always, restaurants tell me Uber eats adds this extra cost for their own profit margin. Which I get is business. My big problem is every time I order from here my food is cold. This is a massive food safety issue !!! Also not all meals can be reheated and still taste good.I am one of many delivers the driver is making even though I’m paying an inflated price for delivery. How is this ok? I am paying an exorbitant amount of money and expect my food to arrive in a timely manner and still hot, otherwise what is the point? Goodbye Uber eats my bank account will be much better off without you.Version: 6.112.10001

Won’t use againI’m disappointed not only with the lack of professionalism from the delivery partner I had but also from the lack of care when it came to complaints. My address doesn’t show up correctly on the Uber eats map despite entering it correctly and I made sure to write this in my extra notes so the driver would know. Of course he didn’t read this and ended up on the next road. I messaged and called to let him know he was at the wrong place and found he had dropped my food to the wrong house. He then went to get the food back from the family that had taken it in thinking it was theirs and I had to be put on the phone with this family for them to explain the situation after hearing them argue with the delivery partner for a while. I had agreed to take the food as long as it wasn’t opened and they confirmed it wasn’t. My delivery partner then proceeded to go to another wrong address on the other end of the road despite me standing outside waving to him frantically. I messaged and called and he then cancelled the order. When I tried to complain, Uber gave me an automated response saying the driver made reasonable effort to contact me but couldn’t which is an absolute lie as I have multiple phone calls to him in my phone history. On my receipt it said they wouldn’t charge me but now I see they have so I not only didn’t get my food but I also lost money for someone else’s mistake. Absolutely appalled and will not be recommending your services to anyone anymore..Version: 6.62.10004

Payment methodsReason why I put this review like this which is very disappointing because I wouldn’t have any problems with it until today can someone tell me why my payment method won’t work I went to the store n bought me a $50 Uber gift card cause one I use gift card cause I don’t like using my credit card n second when I use the gift card my payment wouldn’t go through even though I put in $50 it keeps asking me what payment method I want to use like seriously fix this app cause I'm getting hungry n anxious Uber eats if your seeing this please fix this asap I want to start ordering food cause I'm starting to think you guys are just scammers for not letting me use my $50 Uber cash.Version: 6.160.10000

The few negatives eclipse out the amazing positive experiencesThe UberEats app is great. I would really love to give this 5 stars as I’m very pleased and happy about many great features and experiences and I would love to rave on about many positives… unfortunately the few negative experiences quickly shadow and eclipse and undo all the goodwill… unfortunately things like constant reminders to (force ?) a sale when I decide not to order something keeps popping up… I’m reminded that I didn’t check out when I clearly canceled and decided not to order. I cleared the cart multiple times… but I always end up getting the notifications anyway and I can’t turn this off unless I turn off ALL notifications and that’s not what I want to do… there is no customisation configuration for this “undocumented feature”. The feedback system is a limited pigeon hole box approach which does not meet the specific issue which is unique… I am only given a few options each with pros and cons and I can only choose the lesser evil and “take the best I can get” of the lesser evil… I don’t have an option to rate how ubereats failed on a particular order when it’s not the driver or the restaurant..Version: 6.68.10002

Not onI suspect no food delivery companies will exist within a year, quality of service and most of the time the food itself has gone way downhill (by food I mean the handling of by the driver) NOT GOOD ENOUGH. The fact that anyone can be a driver and there is no hiring process is already sketchy as I have definitely had people steal my food and there’s almost nothing that can be done because no one is held accountable. There’s been many times iv tried to get a refund because my food hasn’t come and they tel me I can not get a refund because of the nature of how many times iv claimed refunds (and yes I know people take advantage of the refunds) but when I have not received my food for the fifth time in a week I’d expect a little bit more compensation. Lastly the food costs more than it does in store (which is understandable as both parties need to make it worth it for them) but then continue to add service fees which by the way just keeps going up… not impressed, food delivery services such as this will become a thing of the past and food places will start delivering themselves as I’m sure the restaurants are equally as sick and tired of dealing with companies such as Uber eats ect.Version: 6.118.10002

Horrible customer service, constant mistakesDo not recommend. They always make mistakes and no one wants to own up to them. They might sometimes refund the missing item but if you want the item delivered you have to pay a delivery fee AND the price of the item to get it (you end up paying more than before). Completely unfair and stupid..Version: 1.108.10001

Don’t waste your money.I am someone who used to frequently indulge in Uber eats and over the past couple years the app has become more and more horrible. There clearly are little to no checks and balances for drivers or the experience of the customer. The ability of drivers to pick up another order while actively getting yours can add anywhere from 20-30 mins to you receiving your food. I’ve had instances where drivers drive AWAY from my house after the app estimates 15-20 mins to delivery and that quickly becomes 35-50 mins. I’ve had times where my driver speaks absolutely no English, making it nearly impossible to communicate with them when I am attempting to help direct lost drivers. Times that I have been met with ice cold food that’s taken a trip around the entire city and requested a refund, I’ve been met with two options; wait 5-7 days for money to be returned to my account or Uber cash. I’ve had anywhere from 50 to 100 dollars worth of Uber cash never returned to my account. They say it’ll be instantly available but then it never shows up at all. Long story short, it’s a mess. The company clearly doesn’t care about the user experience. The picking up a second order capability shouldn’t be an option because if you’re the person getting your food 2nd or 3rd your food is coming cold, soggy, and extremely low quality. If I’m being up-charged and expected to add 3-5 dollars tipping the driver than why wouldn’t I expect my food to at least be warm..Version: 6.192.10000

Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Version: 6.59.10002

Terrible ServiceInsane surcharges, super slow, no one reads delivery notes. Worst delivery app in London (UK) by a long mile..Version: 6.129.10002

Charged for order that never arrivedSo I’ve ordered 10+ times from Uber eats by now. I always tip drivers 20% or above. I messaged the driver, asked not to knock because our baby is sleeping, and provided more detailed instructions to find our apartment. He said he’s on his way. I see the on the app that the driver’s car is in the complex & see message that delivery is complete. I check at our door. Nothing is there. I check all the other apartments nearby & nothing is there. Driver is already gone so they did not wait like they’re supposed to. Tried calling driver 3x with no success. Report issue to chat and get told that I have requested too many refunds & adjustments to orders in the past, so they cannot give me a refund. It’s not my fault for past items being wrong or that the order never got to me despite messaging drivers to help with directions. I’m not sure why there is so much trouble finding it. There building number is a giant sign on the building. I tell them how to get there, where the entryway stairs are, what floor & letter of apartment, which is also a very clear sign on our door. I’m not going to leave my sleeping baby to wander around the entire complex at night looking for my order. This happened one time before & I got a refund. So basically Uber eats stole my money for a delivery that never got me. Extremely dishonest business practices. Told chat I will not be ordering through Uber eats again and deleted my account, which includes Uber ride..Version: 6.102.10002

Horrendous / non existent customer supportHad an issue with my app for Uber eats as it duped me into tipping a delivery driver almost £10 from a large order we made. We had stated no tip on the order ( as we had already paid a service fee ) but then they contacted me to rate the meal. It automatically added a tip for the driver and as I was frustrated at all the questions and having to rate every single dish in our order, I tried to exit the process and the tip added automatically. I tried to call Uber immediately and they refuse to answer a phone call unless you have an order pending. So then I used the chat facility and was assured that this was just a pending payment and would not be taken out. The next day the money came out, I contacted on chat again and they basically refused to refund it because they had already paid to the driver. ( not my problem !!) After trying to chat to the customer services chat rep some more he point blank refused to escalate to a manager and every time I respond he just marks the issue as ‘resolved’ without even replying to me and has kept doing so for weeks. Absolutely shocking rude service towards me as a loyal Uber rides, eats and travel customer. Fuming but literally have no way to resolve it other than to close down my accounts and never use Uber again. Help !.Version: 6.155.10000

No customer supportHonestly this app is terrible, there is no customer support instead you just get a robot who can’t help you. The drivers are also very hit and miss and make limited attempts to contact you. I would not recommend this to anyone, due to the lack of options with regards to support. I have used delivery apps in other countries and they are far superior. Uber just knows they are the main player in the market and have got lazy. They need to look in the mirror and reassess whether they are showing care for their customer, as at no point did I feel supported during my experience..Version: 1.235.10003

Really hard to ever contact UberWhenever you need to contact Uber, it is like a maze to try and find how to contact them. They don’t make it easier to be able to simply send them an email. It is great that we can order all our favourite foods through the click of a finger. However, there is much to be improved with the service we are given. The chargers are questionable and pretty high at times and the fact you have to jump through 100 hoops before being able to contact someone who works for Uber and then they can also shut that conversation down without you being finished with your conversation is pretty poor customer service. Especially when you are delivering food..Version: 1.277.10004

GreedyCancelled the order in 30 seconds and was told the restaurant already prepared the food..Version: 6.114.10001

More often a bag of empty promisesI used to love getting an Uber eats order once or twice a week but now I’m just continuously disappointed. The orders are either incorrect or have the wrong thing in them. I had a whole part of my order missing the other night and was quickly refunded. Having this happen ruins the excitement of what you want to get and there’s no way of knowing if it was the restaurant or the driver as both will say it was the others fault. Not to mention the sudden increase in charges such as service fees and delivery. The items already cost more than going to the restaurant yourself and in lockdown that isn’t always an option. What other charges are going to be lumped on next? After the service and delivery fees are added it can be more than a whole meal and I’m more likely to just not even order at all when it’s almost another $10 on top of everything for average delivery service. Deleting Uber eats and just going to use other delivery apps or make 2 minute noodles from now on. I can know what to expect with them. Which is a shame because I would love to support local businesses during these difficult times but I just can’t justify the cost anymore..Version: 6.75.10005

Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Version: 1.207.10007

Hard work not recommendedEasy for Uber to take money very hard to cancel Uber pass , customer support is useless have sent repeated messages to get same message and no resolve . Asked them to remove Uber pass renewal and they refuse keep sending a message in how I do it - which isn’t working . Now they are Re charging credit card each month ! Received many warm/ cold orders Had my food pinched and delivered to wrong motel unit ! Full of drunks late night went hungry that night .then Uber tried to suggest and push back on me for the problem . Completely insulting . Long waits usual / expect warm cool food Avoid at all costs try deliver easy cheaper and better . Uber is just a big Corp greedy giant . Terrible not worthy of own star ..Version: 6.116.10001

App is complete rubbishNo contact details for the vendors when need to get in contact with them. Useless app makes orders in cart disappear when other orders are being put through Useless app does not tell you order is confirmed so when you go back you can’t see it has actually been confirmed, and you can’t see your active orders. If you order again thinking it has not gone through it is impossible to find out how to modify or cancel an accidental double order Useless delivery drivers call you and say have delivered but we had people waiting in the lobby and driver did not make sure it was going to the person it was supposed to. (If it was delivered to the right place).Version: 6.167.10000

Food not delivered. SCAM!!Ordered food at 6:06. Uber eats app said delivery 6:40-7. No food arrived. I ring the restaurant, they tell me the food was picked up at 6:40 (initially). I ring Uber eats, they tell me the food was “delivered” at 6:30. How is this timeframe even possible when I live at least 10 minutes away and it’s a busy Japanese restaurant at peak dinner time!! Will they drop everything to deal with my ordered?? Don’t think so. Don’t know if Uber drivers swapped their scooters for Ferrari’s these days but it looks like this one has. I asked Uber eats to contact the restaurant. They said the restaurant said it was picked up at 6:40 (now the timeframe makes more sense). I asked how is this possible? Uber scratches their head and rings the restaurant again but then this time tells me “sometimes the restaurant gets their time sheets wrong”, but it seems Uber eats doesn’t. Uber eats now say it was picked up at 6:20?? Are you number crunching these crazy times??? I initially rang the restaurant (Niji in Kensington) and they told me that it was picked up at 6:40 before I contacted Uber eats. Uber eats kindly said they will “as a one off refund the money for the food”..... that never arrived in the first place. Don’t know who’s eating my sushimi tonight but enjoy it while I delete the Uber eats app. Don’t get scammed..Version: 1.218.10008

Customer service: literal LiarsI remember maybe a year or so ago when getting refunds for damaged or very late orders were acceptable and customer service would help me on the spot, refund me the correct amount and I would just go on with my day, that doesn’t really happen anymore and every time my order has problems nowadays (I’m a very consistent Uber eats user) 90% of the time the help agent will just say “we’ve sent you to our customer support team and they’ll email you about your problems” and LITERALLY NEVER GET BACK TO ME AFTERWARDS So idek how many refunds I’m supposed have or can keep track of my complains because none of them actually get solved anymore, they don’t care about individual customer support anymore, probably because they’re successful enough to not care anymore. Because I honestly can’t think of another reason why they literally just ignore complains about damaged orders, 1hr late drivers, and etc. but I’ll probably still use this app anyway after all this bs, just because my favourite restaurants are on here and it’s convenient:) also love the fact that everything on Uber eats now is almost $10 more than it used to be, wether it’s delivery or the food menu itself, or whatever this “service fee” even is and where it goes I guess I will never understand 🤣 huge scam of a delivery service and I’m one of the bullion people who use this app all the time!.Version: 6.114.10001

Lots of problemsSo first off my account got disabled because I kept trying to log in and it would refresh and keep coming back to the log in page. Then my card apparently got disabled because it was associated with that account. I don’t really know to be honest because they were awful at letting me know what was going on or how to fix it. I tried the website they suggested to ask for my account to be active again and I had the same issues as before, the website wouldn’t actually let me log in which is just great. Then on a family members account there was an accident on the road when we ordered our food. This was completely unavoidable and when the driver was able to drop off the food 2 hours later they were wonderful. However the app was not equipped to deal with this. First off I get why you can’t cancel without having to still pay but it’s still kind of annoying that overeats kept delaying by 10 mins instead of just letting us know that it would be severely delayed. Also there’s no option to leave a note for the driver after the order has been processed so if you need to do something real quick (because who can be on call for food for 2+ hours) you can’t forewarn them about it or ask them to just leave it at the door through the app. This is a good app when everything’s going okay but when things go haywire this app is mediocre at best..Version: 1.180.10001

DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Version: 1.279.10005

VERY BAD CUSTOMER SERVICE!!!UPDATE: so Twitter account finally got back to me, despite me leaving evidence and attaching them in the DM it’s my fault the bank hasn’t paid for my food that NEVER turned up and so I can no longer use my account unless I clear the outstanding amount!! Uber Eats accepted I didn’t get the food, even added extra credit from the discount as a “goodwill gesture” but whoever is answering for their twitter account isn’t understanding or looking at the photo evidence provided!! I’m literally at a loss!! I have tried so many avenues to get support and no answer or joy from anywhere. This may not be the best platform to main but I need help! We ordered through the app, the driver marked as delivered but hadn’t and I got my money back via PayPal who were great. Uber agreed it and all was well. Now the payment has been put on my account and won’t let me order until it’s paid!! I’m not paying it as I didn’t get the order. I can’t get through on the phone. The email comes back as unmanned!! I’ve been to twitter and sent messages on different accounts that you have and no answer there either. This my last option as I’ll start using Just Eat or Deliveroo!! So so so disappointed and let down!! You messaged to confirm I was right and refunded then ignore me when I need help to remove this from my account .. which is your fault!!.Version: 6.107.10001

UBEREATS buys reviews! They scam irl!I never received my order and they say I can’t have a refund! 800k fake reviews! If you delete all the fake reviews this app is 1 star guaranteed!.Version: 6.120.10000

Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money. It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit. They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..Version: 1.240.10004

Lots of IssuesWhile the idea is great for convenience you are better off choosing another food delivery company or getting it yourself as Uber Eats will never resolve any issues you have no matter how important. On one occasion my order was cancelled through the restaurant and the money was never deposited back into my account. On a separate occasion my partner & I ordered from Betty’s Burgers and received a burger with bugs in it to which a complaint was lodged regarding food safety and while I understand this may be a restaurant problem the only response we ever received was sorry for our experience with no attempt to reconcile the situation. The most recent occurrence is that when ordering from Hello Harry we paid for a full size bottle of pepsi and when delivered all we received was a single can despite this product not even being advertised on the menu. Uber eats was once again notified of this error and no refund or attempt to resolve this mistake was made. While these are all small issues, constant mistakes like this with no care factor or follow up is just a rip off when you pay service fee and the delivery fee. Very disappointed to say the least. Don’t waste your time.Version: 6.141.10003

Intentionally Obfuscated SupportUber Eats support is, by design, incredibly difficult to contact. Help boils down to an FAQ tree with a series of very specific problems, many of which simply offer a sentence of advice, and only a select few of which will connect you to a representative, for that specific problem and nothing more. This means that, by design, most problems are literally impossible to even contact support about in the first place. This extends outside the app, as their help numbers are for drivers and resturants only, and their support email has been discontinued. For example, if you accidentally order with a payment method that has an insufficient balance, Uber Eats will only to recognise that payment method as insufficient. You can add hundreds of dollars to that card, you can delete and re-add it multiple times, you can uninstall and reinstall the app itself, no matter what you do, for a random amount of time you are simply locked out of the service; and support, again by design, allows no avenue to request help whatsoever. Even if you have an additional paid subscription to Uber One. The service is great when it works, when it doesn’t, good luck, you’re on your own..Version: 6.179.10001

I think I’m done with this app finally.I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app..Version: 6.87.10003

DELIVEROO IS BETTER! WORST APP AND SERVICE EVER EXPERIENCEDThree occasions now of where my order has apparently been ‘accepted by the restaurant’ but never arrived. And don’t bother using the app to report it. All you’ll get is an automated response after waiting 2 hours for an order not to be delivered. No sympathy or compensation which is not good enough at all. If there’s not enough drivers don’t accept the order and make it look like it’s going to be delivered for 2 hours, by when a persons hunger is gone. Cancel it straight away. And to top it off there is no phone number to enquire on what’s happening with the order (very convenient for them). How ridiculous that you have to wait around for 2 hours before finding out your order is randomly cancelled on the app with no explanation?! If there was a support line to call, I could have called in and found out straight away. The whole system is crap. In this day and age how can a company operate without a dedicated telephone line. I shouldn’t have to go through the app to report the issue, only to receive an automated reply after reporting. Technology should not be replacing human interaction to this extent! ALSO this first happened during the month of Ramadan while fasting for 19 hours, I waited to break my fast with an order only to be disappointed the same way. I’ve switched to Deliveroo and I’m happier with their service. Save yourself the trouble and do the same..Version: 1.193.10002

I’ve ordered twice and not one has been right yet!As title says, ordered first time and was missing items. Driver was apologetic and kind so no worries. Tried again the next day as a present to some family that were travelling… not only was the delivery half an hour later than promised (despite me paying for priority?) only to find out once again items were missing that I was charged for. The driver had been rude and hadn’t even bothered to get off the phone to come to my door and was having an argument with whoever was on the other end. No more chances, I’m done and will be using Menulog from now on, I’ve never faced this many issues with them..Version: 6.171.10000

Worst delivery serviceThe worst customer service ever. Contacted them for the first time because of a long hair found in my food. I provided pictures and proofs, they cut me off giving me £2 refound as one time goodwill gesture. Contacted them the second time for items missing and other items swapped without my permission on my groceries, once again proved with photos and receipts, took them 2 days to reply, not even well sorted. Third and last time of me contacting them, was about a delay Delivery, I was checking on the tracking all the time but the driver instead to collect the food notified as ready to be collected, he was just driving all around. I received my food 40/50 minutes later with a simple “restaurant super busy” by the driver. It was clearly not, because even if it was the food would’ve be hot or at least warm, well the food was stone cold, left it there for ages. I explained everything to the ridiculous customer service, they simply said that isn’t them fault not even the driver, but it’s normal to wait even long time. I’ve ordered to the same restaurant many and many times before, and NEVER even during friday or saturday nights received food late. By the way all that happened in less then 10 days, decided to don’t use uber eat anymore, I won’t risk to have a bigger food issues and not being able to sort it out through the customer service..Version: 6.123.10002

Never using againFirst time Uber Eats user today. Ordered a box of donuts from a local store to deliver for a colleagues bday in the office. It’s tricky to go out of the office in our line of work so having them delivered was an easy option. I placed the order, then saw that an Uber Eats driver had picked them up. I received notice that my PayPal account was charged. But then within a couple of minutes the driver had cancelled the order and returned them to the store saying that he couldn’t reach me. Firstly, there wasn’t enough time for a driver to get all the way over to us in that couple of minutes. Secondly there was a receptionist at the door waiting and nobody attempted to deliver. It appears the driver got a better paying job and cancelled. I called the store and they said that I’d need to pay again to collect as I’d paid through Uber Eats which is completely separate to them. Then there’s no contact number to actually talk to someone at Uber about it and to try and follow the link to leave feedback for the driver is impossible as the link keeps redirecting to the home screen in the app. The experience has been completely frustrating and inconvenient and I’ll be deleting the app and never using Uber Eats again..Version: 1.253.10002

Delivery and problemsHi there, I am uber eats driver. I know all indian drivers doing illegal sort of stuffs. Because of them uber driver gets negative feed back. All customers should know and keep in minds that an uber driver is picking up an order that was made and an uber driver is not allowed to open the bag and see through it. Why all customers are getting angry at an uber driver when the store delay them? Why all customers are angry at driver when the store doesn’t put all the items were purchased? Why all customers give negative stars to uber eats driver if the store was wrong? It is uber eats and other platforms duty to identify genuine driver. Stores are always making drivers late, there should be rules for them. All store must identify all drivers, all stores must check if drivers are accepting order from ubers eats and menulog, doordash at same time for different distinctions. I saw kids with drivers. (Illegal accounts are used, registering bicycles and use car 2 or 3 drivers together, stealing the last delivery, accepting multiple orders from all platforms at same time, and many more) Why all the cheating, scammers and genuine drivers are treated same way? All platforms should work together in one app. That no one will be able to use more platforms at same time..Version: 6.138.10002

Petty afI was awarded Uber cash. After my order went through and applied the Uber cash, it immediately refunded my order and recharged me full price without Uber cash..Version: 6.141.10003

Worst Customer Service and delivery experienceI ordered my meal and was shown it would arrive in 50 - 60 minutes. An hour and some time later, I contacted uber eats customer service to let them know the food was late, but the first agent told me it was an expected delay and dropped off from the chat. Sometime later, I got through to the second agent to let her know that it was almost 2 hours and my food hadn’t arrived. She investigated my case only to tell me my driver was at the restaurant to pick up my meal. I trusted her, but when I checked the app, the driver was in another suburb. After a few minutes, I got in touch with the third agent, and he told me that my meal had been dropped off at my house, but it hadn’t. As I tried to tell him this, he exited the chat. By now, my meal was 2.5 hours late, so I got through to the fourth agent to ask them to refund my money which she did, but she also told me she would make a note of my experience. As I tried to let her know how often I got lied to by the other agents, she also ended the chat abruptly. To summarise - I talked with four different agents about my meal being 2.5 hours late, and 3 of them ended that midway through me, letting them know how my meal hadn’t arrived and how no one seemed to be listening to me..Version: 6.87.10003

Inconvenient and constant headaches. They steal your money!As a service that’s supposed to make your life easier, it does quite the opposite. There’s less trouble and it’s cheaper to just pick it up yourself. I couldn’t be more angry with this service. I have had countless experiences where UberEats has delivered the wrong meals and not refunded my money! I’m truly shocked that this is allowed. Many times I have told Uber about the problem and they simply say they can’t look into the matter further. It’s ridiculous. I worry for people with allergies as a mistake in a food order could be life threatening, and UberEats doesn’t even take the time to look into the matter. Not even a question of asking for pictures. It’s ridiculous how inconsistent this service is. There are constantly problems with delivery partners and the restaurants. I’ve had drivers not show up multiple times, drop my food on the floor right in front of me, constantly unable to find my address (at many different addresses). Constantly get cold food, food that’s the wrong order, missing items. And there are times when I have to argue my point, which is absolutely ridiculous! Just completely unreliable and definitely not worth it if you value your money..Version: 1.247.10003

Don’t even botherBeen using the app years. Recently I’ve had to ask for refunds or complain about missing items. But I ordered food 2 days ago from my local kfc, literally about 10mins drive. Ordered at 6.30 for me and my kids, and it gave me 7.10 expected, latest 7:35, which was fine. My driver arrived at kfc around 7.10, which was fine, but he was sat outside kfc until 7.50!! It kept coming up saying that they had multiple orders, mien was ready but they were waiting on someone else. My food got here at 8, and it must of been sat in the car from 7.10 because I was soo cold! I tried applying for a refund as it was the worst I’d ever had, I had to send a picture and a comment - which I did. They tried to deny my refund, and they had no excuse, just that they wouldn’t do it. So I complained again, I was told I wasn’t entitled to a refund because I have more than one account, which they recon I used for a promotion. I explained my previous account was used 3 years ago and since then I’d had to set up a new account because of forgetting my details, and I’d been using my current account for nearly 2 years. Also stated that I never had a promotion on the food. Their reply was that they weren’t giving me a refund and that they were closing the complaint so they weren’t going to reply anymore. The joke is all the messages were automated, and not one meaningful apology for their mess. I’ve deleted the app now and won’t be using again..Version: 6.61.10001

Customer serviceWe ordered food from McDonald’s with delivery from Uber eat, hardly anything came, I called customer services the first time the man who was on the phone too me verbally abused and called me a liar. When I even offered to FaceTime to show the proof of what was supposed to be in my order when he was telling me a completely different order. I asked for a manager because of this, this legal consumer right of mine was refused and he put the phone down on me. I then called again straight after to see if I could get this resolved and was met by a nicer customer service advisor but again she refused for me ti speak to manager no email or anything was given I asked for both recordings too be sent to me as this has now caused a family member with learning difficulties a great amount of stress. She denied this and told me there’s nothing they could do. So I asked if someone could email me my recordings please as I will be taking this to a consumer claims court for the stress and negligence of both customer service advisors. This was then met with the lady just putting the phone down on me. If you could please send me my recording that will be great otherwise my lawyer will be asking for this when I take it to court as I am disgusted and really broken. This was verbal abuse, threatening and absolutely atrocious I am appalled to know there are discusting people within these jobs and I will ensure I will not stop until I reach a satisfactory result within all areas..Version: 6.217.10001

I regularly got discriminated against and customer service did not helpI am disabled and set my leave at door note to explain my disability and why I could not meet my drivers. Many times, they ignored my request (even though my house is a little flat on the corner and easy to access, no locked gates) and tried to run out the timer so I could not get my order. Every time I brought this issue to customer service it was ignored. They also never responded to my allergy issues at restaurants (leading me to phone certain places and them having their employees drive out themselves, I always tipped generously of course) and at one point my account was banned because they felt I was making too much of a fuss. Get Delivereasy, they’re the best..Version: 6.104.10006

Problem with my order… but Uber didn’t agree (even though food provider did!$Ordered food for delivery because I was home sick. Paid heaps more for the food that I would normally pick up myself. One item was a salad that comes standard with dressing. I paid extra to have extra dressing. The salad arrived with NO dressing so I contacted Uber. (Without the dressing, the salad was dry spinach leaves, poached chicken and a few bits of crumbled feta. Their dressing is amazing and makes the salad!) I contacted the provider and they were great. Offered to remake for free, apologised etc but because I’m sick I told them not to worry and that I would go through Uber. Ubers says nope - nothing wrong with your order. Just a bit frustrating when the food provider wants to do the right thing, but Uber doesn’t 😞.Version: 6.140.10001

Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.Version: 1.227.10004

No rating. Uber Eats is awful!Your representatives are like machines. No different than a computer, not people. I explained my situation. They had the wrong address, tried to change it, but could not on the app. So I decided to cancel and then re order. But they said I could not unless I paid twice. I will be switching to other services..Version: 1.207.10007

Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.Version: 1.206.10002

👎🏾👎🏾👎🏾This is one of the worst delivery food apps that I have ever used I was visiting my cousin at work when I thought I would order something to eat and pick it up because I was already there when I typed in the name of the restaurant it gave me a restaurant in Georgia( I was in North Carolina) because it said that I was feet away from it I ordered my food my cousin checked to see if the order was there it wasn’t but I wasn’t worried because according to the app it was still trying to put the order in thats when I noticed that I was ordering food from a restaurant in Georgia I immediately cancelled the order before it was accepted by the restaurant I thought nothing else about it because according to their terms and conditions I would be fully refunded and at worst they would take a portion out if the restaurant started preparing the food the next day I noticed that even though it was cancelled Uber eats processed the money anyway I got in contact with customer service and was told that the restaurant had already started preparing the food so I couldn’t get a refund I explained that my order never got a chance to be processed to the restaurant so how could they start making the food smh I was told that they cant help me and I couldn’t get a refund I let the customer service representative know that I didn’t agree and that I would be complaining to whoever to get some form of justice I was then told that I still wouldn’t be receiving my refund.Version: 6.163.10002

Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Version: 1.162.10001

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Version: 6.62.10004

This app stole my moneyDO NOT USE THIS APP it charged me twice the amount I was supposed to pay and won’t answer any of my calls. If there was an option I would give them 0 stars.Version: 1.235.10003

The APP is lazy to solve any real problemsYou will never know this APP is designed to provide convenience or just steal the food from you. We had use the APP several times and the experience is not bad, until one day our food never appeared, we found the system is so poor to solve any real problem. Here is the thing, we order some food for a birthday dinner, the driver just send one message to ask our house’s color and then clicked “food delivered”, then we lost everything. We were just waiting on the drive way, and no visible people appeared at all. When we tried to contact the service team, we were wondering if we met the AI made in a dumb quality. They said they had asked the driver and she had done every steps and so we would still be charged. But it obviously no one asked a simple question - where is the food? Maybe they don’t care at all. It’s a huge hole in the system - drivers just need to claim they follow the protocols and then the delivery is done, and no matter where is the food. Uber Eats just want to close the deal and help the thieves stealing from people. Watch out, once your food is not delivered, you can do nothing but pay for the food you will never have a chance to eat. This is not service, but robbery..Version: 6.135.10001

Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices, Btw does anyone know when Lyft is coming to Barrie ONT??.Version: 1.255.10007

No option for customer service or food.Have been a recent frequent user of the ap despite issues in the past. Tonight ordered food, payed for it, order was prepared, on the way, arriving now. I got the notification to meet when I was standing at the door. There is clear instructions saying both that I am blind and describing how to find the driveway and the house. Then the ap told me the driver had arbitrarily cancelled my order which if I wanted I should reorder in the ap. When I tried to do this I was told the balance was too low on visa bla…. So clearly the money has not yet been refunded. Furthermore the store is likely to have closed by the time I finish this review. No calls or attempts to contact by driver. This is how the ap treats the customers who pay the monthly fee to be supposedly valued. Given I didn’t get anything out of the freezer as I was planning to get uber-eats… or doesn’t clearly, I wonder what the non-existent humans at the company suggest I should do in the meantime? I… won’t go on a hunger strike waiting for an answer, if this is what a valued customer is worth why would it be forth-coming? Thinking might repost on facebook. Haven’t decided yet. Thanks for showing what the customers that cause your proffits are worth..Version: 6.211.10002

Ou est ma bouffe?Le souper arrive, je me commande une poutine. Et devinez quoi? Le livreur se trompe d’adresse! Le pire dans tous ça, c’est que ce n’est pas la première fois que ça arrive. La première fois on se dit que c’est un accident, le livreur peut savoir trompé, nous sommes tout de même humain, pas vrai? Mais quand ça arrive 3 fois, je dis STOP! Je viens de Montréal et force est de constater qu’il y a un gros problème avec la gestion des employés qui sont de mon point de vue, très sous qualifié. Si je pouvais donner zéro étoile je le ferais. On ne joue pas avec mon appétit aussi violemment. #BoycotteUberEats.Version: 1.268.10002

For ALL that complainYou can’t expect your food to be piping hot when you live 20 or 30 minutes from the restaurant you order from. Also, most drivers don’t want $3 for a 10 mile trip with zero tip. Just fyi it has been found that when a restaurant is backed up the food is packed BUT sits there for several minutes waiting to be dispersed to the drivers. The restaurant handling of the food isn’t the best either. 95% of the time your food is old, cold, soggy, and messed up BEFORE it is even handed to us to deliver to you 20 minutes away. BIG FACT: we can only VERBALLY confirm all the items in your order. The bags are SEALED CLOSED. So, stop blaming drivers. Call your favorite restaurant and complain to them about their food quality. We have ZERO control. Me personally, I’ve watched an order sit on the counter over 15 minutes and it be handed to me to deliver. I’ve gotten cussed out for pointing this out and asking the hostess to have the order redone. I’ve been a nurse 24 years and ran two restaurants. I’ve also experienced food poisoning at hospital stay level three times!!! It’s a pet peeve of mine to ignore food safety. My final comment is don’t assume drivers are careless and uneducated. So many of us are not!!! After the pandemic many lost jobs and can’t go back to their former careers. Start blaming the restaurant. That’s where the mess starts!!!!.Version: 6.167.10000

Inconsistent serviceWhile the process of ordering is fairly intuitive, over the last several months the quality control of the food and delivery has been unacceptable. Nearly every order placed over the last several months has had issues, such as: expected wait times increasing from 15 minutes to 3 hours with no clear way of cancelling the order, as well as drenched, soggy and cold food being delivered. This has occurred so frequently that it is typically best to avoid ordering any drinks as they are nearly always delivered split. Even more common is the consistency of incorrect items being delivered, from a lack of dips or sides to entire incorrect orders being delivered with a large price disparity between them. While mixups inevitably can happen, the rate at which this has been occurring is not acceptable. There is no way to immediately contact staff with issues or problems encountered with deliveries such as over the phone or through web chat, rather this service relies on email. Email contact has ultimately solved some of these issues when they have been raised, but it would be vastly preferable to have contact with someone, live when addressing issues. As it’s unclear what should be done when incorrect orders have been delivered or for missing items..Version: 1.192.10002

Took our moneyWe ordered McDonald’s breakfast on ubereats online it took our order and the £30 out the bank we later realised the address was wrong and called the driver picking our order up she answered and pretended not to here us then proved proved she could clearly hear us then put the phone down as soon as the phone went down a new driver was assigned and he answered the phone and said he would deliver it to the right address 10 seconds later a new driver was given we called them 14 times and was put on voice mail everytime as he was on the phone to someone else so never got through then ubereats blanked and got rid of our order tracker and details and once we managed to get it back it said enjoy your order so it had been delivered but not to the right place so we went down to the address it was delivered and it wasn’t there. We’ve phoned ubereats on all phone numbers possible and we just would get the phone put down and we rang the McDonald’s and was told no food had been delivered back to them and we need to have contacted Uber however this is impossible as online there is no way of doing so. So now we have no food or tracking details and they have taken our money with no possible way of getting hold of them. This is awful do not use! They should be shut down!.Version: 6.129.10002

Absolute worst appI pity people who developed this. There’s absolutely no way to reset phone number or even log in with email in some cases. Fix it or stay being the worst phone app in the world..Version: 1.214.10002

Money grubbing, probably illegalCan’t understand why, but these guys are really, really desperate for 20 bucks. i paid for the premium pass on this app and tried to cancel it when i wasnt using it anymore, but because it was within 3 days of the next payment, their policy is that they don’t let you cancel, so i just deleted my account because i never really used it anyway. not only that but i was somehow still charged when i no longer had an account, so i got in touch with their customer service who were nice enough to refund me. that said, 2 months later i noticed i was getting charged for this again (was the same amount, same day every month), but by that point my account was permanently deleted, and they dont seem to have a phone/email available - you can only contact support if you download this app and have an account. weird, because they didn’t seem to have any issue charging my card without permission when i didn’t have an account..? i considered calling one of their numbers that’s available online, like the driver support, to explain the situation but don’t really have the time so i had to cancel my card. i felt kind of bad because they clearly need the money more than me, but that’s life i guess.Version: 6.174.10000

Pay your drivers a living wageEvery year you pay them less and less. And yet services fees go up. You guys are scum.Version: 6.114.10001

AvoidI just deleted the app. I’ve been using uber eats for years however the service deteriorated in the past few months. My partner ordered pizza, it was ready for collection for 1.5hrs, we tried cancelling by calling customer service but we were advised this is not possible and we should accept the order no matter what (it was past midnight at this point). After some time it was finally picked up. Pizza was stone cold when we received it but uber eats would not want to refund. Last night i used the app to order, i was required to place order within 4 mins to get free delivery. When i did submit my order i received a push notification that order did not go through and that i should try again in a few mins. So i did in 5 mins. To my surprise, delivery guy turns up with 2 exactly same orders and of course i was charged twice. I looked at the app and there were 2 orders on the list. However there was never any tracking for the first one and as i said i got a notification it did not go through. I refused to accept 2 sets of orders. I emailed customer service and they refused to help whatsoever, just the standard reply they understand my frustration but could kot help. Anyway, app deleted and have told friends about this experience to warn them. Apparently they had the same complaints. Terrible customer service. You refuse to refund for a terrible service provided, yes you got the small pennies for now but lost the custom..Version: 1.218.10009

Fraudulent AppI have been a long time user and today I have cancelled my subscription after the last 5, going on 6 hours of asking to be properly refunded for $13. I am gluten free, the restaurant did not make the order gluten free. I had to throw away the food. This is the second time this has happened. I submitted a complaint got $4 back. Submitted again, then told I was already given $4. No ubereats, I want the full $13. I sent follow up messages, ignored after 4 hours. I went to facebook. The “manager” reached out asking for a phone number. I received a call on what’s app from the UK. He was a complete jerk and kept asking for more information. Then was telling me I needed to go to WorldRemit app to set up an account and put in my bank account information. I am an accountant and worked in banking, this is literally the most fraudulent thing ever. When I was taking a moment to look over the website after receiving the email, he started getting mad at me for being difficult. Again more fraudulent behavior. I again asked why he couldn’t just refund it to my card on file and he said I only had the option of this site. Scam, scam, scam. He told me if I did not comply then he would end the call. After the call ended, I looked at the site further and it requires YOU to pay to have money transferred. Absolute joke! So you are further going to charge me plus I’ll get international transaction fees. Absolutely not. This app and company are a scam..Version: 6.209.10000

Nothing against the driversI have nothing against the drivers who drive for Uber it’s just a job but it’s the fact that not only is food more expensive on the app, there’s a delivery fee and now they do multiple drop offs so the food is guaranteed to be cold before it even gets to you. Almost every single order I’ve made has ended up with something wrong (food missing, super late, cold, not arrived at all) and the only reason I’ve ever put up with it is cause I’m too lazy to drive. I can’t blame them for profiting off lazy people, it’s genius, but I can blame them for being too greedy for what they offer. I only give it 2 stars because they are amazing with refunds and dealing with complaints, other than that the whole thing is a waste and we should all stop funnelling money into these things and just cook or drive..Version: 6.76.10002

DO NOT USE! you WILL regret itHad horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk..Version: 6.98.10002

TerribleToday I ordered a meal of Uber eats thinking I won’t have to cook today. I then get a message telling me that my food had been delivered I check my door and nothing is there. I then go onto the Uber east app and clicked on the part where I can try get in contact with the driver via his phone number. I had called about 5 times and it kept telling the line was busy and ended the call. My friend then had enough and failed the number through her phone that had been called out in the voicemail. He picked up straight away. We then ask about the delivery he told us that it said a different number door however I checked and it said my door number. He then finally admitted that he had delivered it to the wrong address and realised it once he had delivered and didn’t bother to notify us which would explain why he wouldn’t pick up the calls through the Uber app. I then try to contact the app and tell them what has happened and they tell me they can’t do anything. I then call the main office and they tell me they can’t do anything. I am annoyed with the driver the person who collected the food and the fact that the operator thought it was funny(which at the time I couldn’t do anything but laugh) then proceed to tell me he can’t do anything either. My money GONE..Version: 6.134.10000

The WORST. AVOID,AVOID & AVOID!!!!I don’t even know where to begin. A few days ago I ordered food which totalled an amount of £37, the food came drenched in coke, soaking and inedible with two incorrect items. I contacted Uber support with proof of the incorrect items and the burgers and fries soaked in coke and they responded that they know it’s unfortunate but due to previous ‘ price adjustments’ (which was Ubers restaurant partners fault ) they did not want to help. Lets get one thing straight Uber, these ‘price adjustments ‘ were because of the poor service your restaurant partners offered and nothing to do with me, when food is not up to customers expectations, comes cold, stale and in horrible condition there is no one to blame but the restaurant and yourself. Everything I have complained about was with proof, whether it was soaked food and missing/wrong items. I have previously made a dietary requirement for a restaurant to follow which then again they failed to do, I contacted Uber support and they failed to support or even emphasis with myself not forgetting that a dietary requirement is a safety issue. Uber eats are one of the worst delivery platforms to ever exist, I know this review would get lost somewhere in their 9 million reviews but to anyone reading please strongly avoid and do not make the mistake and spend the amount of money I have spent with Uber..Version: 6.80.10003

I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..Version: 1.288.10004

FraudulousI keep being frauded and charged things I NEVER purchased.Version: 1.207.10007

Uber eats is absolutely garbageThey are a disgusting company, with just terrible, rude customer service. And the way they take advantage of their paying customers is wrong. I refuse to give them my money..Version: 6.73.10005

Suspicious refund protocolsI ordered 3 different foods in a row and they were all cancelled after the restaurants accepted my orders—the money was paid, the restaurant accepted the order etc, and then within 3 minutes or less the app told me the restaurant had to cancel my order (probably because I’m far away and they weren’t confident they’d find a driver). I ASSUMED I would get a full refund, but the standard procedure was to refund me between 2 and 3 dollars each for these meals I ordered which were between 45 and 60 dollars. I had to realise that I only got a small refund and take the time to ask for a full refund… I ASSUMED it was a sensical system of refunds etc, but no…. One of the Uber eats workers in support told me “I’m sorry you waited so long for your food and it was cancelled” and this was a complete fabrication, I didn’t wait long at all to be notified it was cancelled, they must have imagined the restaurant made the meal up and then couldn’t deliver it, but the timing was not right for that kind of inference so I’m not sure but I think it’s not a sophisticated system. The timing of the order acceptance and the order cancellation should be a direct result of a full refund, and this is expected given the big company and tech gurus available: I had to dig through my bank statement and notice what happened and then go through effort of asking for refund-full for each individual transaction of the three and hoping it works… ANYWAYZZZ.Version: 6.194.10005

Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..Version: 1.239.10003

Disappointing service.Received the wrong sauces on the meals, could not eat them and was refused a refund or to rectify the situation. Ended up having microwaved butter chicken from coles when I spent $40. Did not receive a reply until 8:30 when I had ordered it an hour prior. No dinner and no word of what was going on. Imagine ordering dinner at 7 o clock when you get home from work, being told dinner won’t make it till quarter past 8 which was fine, but then when it arrives the order has something on it that you are allergic too and have not asked for. And then when you try rectify the situation you don’t hear back until just after 8:30 and the best they can do is send you a 12 dollar voucher to order food which by the way did not cover the cost of my original meal and delivery. So it’s safe to say I will never ever use this app again or recommend it to anyone. All Uber told me to do was basically order another meal which wouldn’t have arrived till around 10 o clock by the time I ordered it and I work early morning and was not willing to wait a further hour and a half for a meal that takes 10 minutes to cook. I could go on but Uber do not deserve my time. Buyer beware ! If I could lower my review I would..Version: 1.142.10003

Mixed feelingsI do prefer this to deliveroo, unfortunately something needs to be figured out when it comes to messed up orders. After reading other reviews it is a prevalent issue, it is not a one off and is off putting. Not only is ordering a take away more expensive than cooking the food yourself especially now when restaurants have had to increase their prices because of the pandemic, the service charges on top of the order plus optional tipping make the experience quite costly. Of course, we as customers do have a choice of not getting a take away, but that’s not the point. If I am paying for something that’s not cheap and get an order that’s wrong it makes me not want to order again. If I order a meal box with the main ingredient being a burger and there isn’t one when the order arrives, what is the point of having the item available in the menu. Messing up dip orders is also an issue, I.e wrong dips but especially no dips. This happens so often and as others have said, the restaurant absolves themselves of responsibility just as uber does. Both provide a service the level of which is just not acceptable. This makes me, and other reviewers, sound whiny, but if you are offering a service claiming high quality, then the communication and responsibility issues have to be resolved..Version: 6.78.10006

I’m shocked with the customer serviceI’m shocked with how I was treated by the customer service after I waited 1+ hours for my order! The driver mixed up orders and ended up delivering our order to another client. A girl from the Uber Eats call centre called me saying that I didn’t need to worry because I wouldn’t be charged for it and simply said BYE. Didn’t let me make any questions, I asked her to wait cause I wanted to say something and she simply disconnected the call. I had been waiting for 1h for my order, I didn’t want a refund, I wanted them to get the restaurant to prepare a new order and give some priority to my delivery, because if I ordered again I would be depending on drivers delays delivering orders to addresses on the way (which is so annoying). Tried messaging their chat and simply no one could do anything to help, they would just keep saying that I was going to be refunded, which to me didn’t matter st that moment, I was just hungry. I’m definitely deleting this app from my phone and never ever again will use their services, and will advocate against them to everyone I know. What an unpleasant experience. And they have been charging such high fees lately. Very disappointing. If you’re in New Zealand, I recommend you to use DELIVERY EASY. They have way better customer service and fair price..Version: 6.84.10004

Dismal experiences and bad customer serviceWe’ve had several bad experiences with UberEats in the Brighton area - specifically the app itself, the link between the driver and the restaurant, hasn’t worked so twice in a row, our food has sat waiting for 45 minutes at two different restaurants to the extent one restaurant had to call UberEats support. Unfortunately, in the first instance, a Thai restaurant, the bag was waiting so long that it got wet, broke, leaked Massaman curry all over our food and then when the driver handed it over the bag split and food went all over the floor. We rated our experience and were refunded, but our dinner was already ruined. In the second instance, we were missing a burger after a 90 minute wait (the second driver also got lost, in Brighton, which isn’t exactly a labarinth), which was obviously pretty key, and UberEats declined to refund the cost of it because apparently us asking for two refunds in a row was considered suspect. Aside from how insulting that is, it’s doubly frustrating as the customer service person clearly didn’t even check the logs to see what not only did we experience serious delays and technical app issues, both drivers acknowledged issues with the food, but that in one case the restaurant had to flag this with UberEats directly as well as offering us a free burger which we couldn’t claim as it required collection. All in all, appalling service, appalling people..Version: 6.169.10001

Deleted since 2020I vowed never to use uber eats again last year and I’m pleased to say I’ve followed through, and so has my entire household. The customer service is atrocious. McDonald’s delivery was the last thing tethering me to this horrendous company so I’m so glad that I can now get McDonald’s delivered for FREE elsewhere (as opposed to £3.49 when the restaurant is literally 2 minutes down the road). Contrary to uber eats’ website, the cost of delivery has nothing to do with the distance of the restaurant from your address. The deals are fake. There have been multiple times where a deal was offered like free delivery for the next 5 minutes (funny how it always runs out no matter how quickly you try to order) or a 50% discount, but the discount is never applied at checkout. The last time this happened I was just too tired to try to contact an actual human who wouldn’t be of any help anyway. I also got tired of something always missing or wrong from almost every order and an uber eats representative actually saying to me “this is the last time we will refund you for a wrong order”... excuse me!? Things that I PAID FOR are missing from my order, but that’s somehow my fault? That was the last straw for me. My household has happily been using alternative services for nearly a year now. Good luck to you if you try using uber eats..Version: 6.60.10003

No supportCome home from work and looked at my bank account to see money taken from Uber when I didn’t get Uber so I thought I was hacked, connected the Uber company and they locked my card on the Uber app so it can’t be used. Later found out I wasn’t hacked it was my sister and she used my card by accident. Later I tried to contact them again the same way to tell them to unlock my card but I can’t find a single support who could help I’ve tried gmail and using the help system but haven’t been successful now I have to go to the bank to change my card completely. I’m not upset that I can’t by food from Uber but need it for transport as well and unfortunately can’t use my card..Version: 6.199.10000

So much cheaper just to go get food myselfI don’t even feel like I’m paying for a convenience anymore if it takes drivers on average, an hour to get food, even from fast food places. The extra fees are horrendous and sometimes add up to more than what I’m buying. And it means if you use the 40% off codes they basically just pay for free delivery and no extra fees in some circumstances. Additionally, TWO times now an ‘authorisation hold’ has been put on with my order. You guys never used to do this and the most recent time it wasn’t just £1, it was £56 (the same amount as my order). This meant I had £112 reserved from my bank account. The pre-authed amount was reserved for almost two weeks! I contacted your customer service and it was awful, same automated responses that didn’t actually answer my questions and just deflected the blame onto my bank. Uber is the only seller I use that has ‘pre-authorisation’ payments showing up in my account. It is very clear when you’re talking to an automated response too. Honestly just going to use other apps now because Uber is just getting to big for their boots. Better yet, support restaurants by buying from them directly so they don’t have to give old Ubes a ridiculously high cut! Your food will likely be cheaper too!.Version: 6.201.10001

Bad customer service/experiencesI normally use Uber Eats regularly, and when there are issues, they handle them swiftly. I recently had an experience that left me with a bad taste in my mouth, and it wasn’t the food. I had order food for my family and watched on the map as the driver (who was shown on a bicycle, which was a lie) drove up to my house, slowed down for a second, and then kept on driving. I went outside to look for the food as the app said it was delivered. However the driver never got out of their car or came up to my door. I have a Nest doorbell which shows no one arrived at the time of my supposed delivery, and I had screenshots showing the mere seconds between the car slowing down in front of my residence and then driving off without stopping. I also received my “delivery confirmation” picture, which was my bag of food in the driver’s passenger seat. All of this and Uber Eats customer service said I can’t prove I didn’t receive the food. And they reasoned that since I didn’t order again to replace the food, I must have received it. And now their customer service refuses to answer my messages, and continuously tries to close out the ticket without a response. Admittedly I am a bit angry at the situation, as I usually have no problem getting my money back if the drivers are thieves or the restaurant makes a mistake. But now I am supposed to provide proof that I didn’t receive food? Would you like a picture of my outstretched, empty hands? Hate from Baltimore.Version: 6.205.10000

Items missing from orderRest of order and delivery ok but paying for items that aren’t received is always a total fail.Version: 1.207.10007

So frustrating I’ve given up!I can’t even register to try this ap!! “Sign up failed, please verify your information and try again”. Used the contact us on their website, I’m emailed back with the usual, send us a screen shot, download the latest version (which I had thought was an obvious theory anyway). So I try to reply to the email, only email replies are blocked! I receive an email to say use the help feature in the app (which I can’t use). So I go through the hassle of another message via the website of which a screenshot can’t be sent by so I write the error message out. I’m told the same thing. Message them agaaain and I get somewhere, or at least I thought, they offer to set the account up for me. Brilliant! Nope, I go through the website, send email addy and phone number, to be told again to check update of app and to send a screen shot. 😡. I didn’t want a takeaway anyway! Edit: I can only contact as rider/restaurant/business. There is no direct link that I can see to make contact on the link you provided. The page says use help in the app, I can’t use the app as I cannot register! Circles! Edit again: there is nowhere on the help page to comment or ask a question when using my mobile! I am only referring to Uber eats. The app cannot be used for anything until registering, I cannot register!.Version: 1.111.10001

Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.Version: 1.164.10000

Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Version: 1.218.10009

Disgusting service and customer supportNearly every-time I order through Uber eats, I’m missing items. Customer service can’t resolve this, so I loose out on money! Standards of food haven’t always been great, but that’s not always down to the restaurants and stores .. more to do with the drivers who have no respect for customers! They’re rude, and have little understanding! Your lucky to receive food or groceries in one piece! And that’s if you actually receive the items in the first place! You try contacting the driver through the link… they never answer, so what’s the point in giving that option and then because they don’t answer to resolve the issue - you have to take it to customer support who don’t care either- the amount of emails I’ve had regarding unsatisfactory orders, with the response “unfortunately on this occasion we are unable to help You with your query” isn’t acceptable- I think that if your happy to receive only some of the items you order, but pay the price for all of them anyway then you’ve hit a winner here but for people like myself who actually want the whole bundle of items ordered and paid for then your fighting a losing battle. And don’t let them fool you with 90% off being an Uber member if you try leaving there Uber one membership. It really isn’t worth it as you’ll still be paying for it in loss of items!.Version: 6.161.10000

Seperate Deliveries and Wrong DirectionsI don’t understand the point in Uber letting drivers take two seperate deliveries at the same time. Mine is always second and it always comes to me luke warm. What is the point of paying a service fee and delivery fee if I’m waiting longer for delivery and having food that is colder. I understand that it means drivers get more done in smaller time frames, but it isn’t overall effective when you end up waiting an extra ten minutes for food that turns up cold. What is the point of using Ubereats if that’s the case? Also, Uber does not give the drivers the correct way to my address. It shows my house on the main road when it’s clearly a different road name down a private driveway. So if drivers don’t use google maps - to which I message them and tell them to use - it ends up being my fault that I don’t get to them in five minutes? That needs to be corrected. I don’t have access to the main road directly from my house..Version: 6.62.10004

Waiting for return of moneyI have been a long term user if Uber eatsZ recently I have had numerous issues with my orders from items missing to completely incorrect orders being delivered. I have been informed by the app my money would be refunded and that hasn’t happened either. There is no way to speak to a customer service advisor and I just want all my money back. It adds up to a lot now due to to how many consistent issues I have had that have not been returned. Return my money please and then I can delete you. Met neighbour has also had money scammed from his account the first time he used your service. Enough is enough! And I have all of this recorded on my bank account regardless of what your app shows!!!!!!!!!!!!!!!!! i also have photos. I have just deleted all of my account details so add it to my wallet. Then I can order and get rid of you …….. you still keep it in your accounts but I get something. I don’t think there is any other way for me to get my money back. Add to my wallet to spend so I can leave. If you are truly happy to return my funds you have my email to get a return bank account but I am done with you. And I am a platinum then gold member. I spent so much money with you and you treat me like this. Won’t happen no more. And if I do t get what you promised me back I will take you to court and spend more in court than I lost with you on principle. I am completely disgusted!.Version: 6.156.10002

ETA sooo unreliable - least preferred delivery serviceCompared to Deliveroo and Foodora, I prefer ubereat the least except the other two isn’t available at one of our locations. When I work in the city which is most of the week, I never use Ubereats. Why can’t you figure out how to give some reasonable expected time. ETA will change to one minute to go when driver hasn’t even picked up the order yet? Why would it change to arriving in the one minute when it was about 5? Then keep extending because obviously if they’re still cooking, how can it get here in the next minute? Better to not have an estimate at all than one that you can’t rely on this obviously Edit: in follow up to the developer’s response below - would have otherwise been accepted as reasonable if weren’t for Deliveroo and Foodora not having this issue for me ever. I order food 5-6 times a week as do my colleagues to our office. The other platforms do have bug and flaws but this is a design issue. Their delays are just that - delays due to other circumstances. This is inherent; the rider isn’t even at the restaurant yet and it says my food is 1 minute away, etc. Improve your platform..Version: 1.146.10001

Service is not the same as it used to beUber eats is getting more expensive while providing less service. I order food almost everyday using Uber eats. Most often if there is an issue, its resolved quickly at no risk to me. Today however was a different story. I ordered a beef noodle soup (Pho) and when it arrived the packaging was a little wet and when i unpack, the bottom of the soup container breaks and spill soup all over the counter. Initially Uber eats would not provide a refund saying i didn't attach an image (which i did! I had soup everywhere so great photo!) which was quite upsetting since i could not eat the soup without the liquid. Having to heckle Uber for a refund in this situation broke my trust in Uber. If i hadn't heckled Uber and sent many emails complaining, i would have had to pay premium price (items cost more with Uber) for the food, a service charge and a delivery fee for something i could not use. Because of this negative experience, I will make the time and effort to cook for myself now..Version: 6.134.10000

Payment with app so badVery bad app , hard time in payment.Version: 6.73.10005

No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Version: 1.207.10007

Delivery Partner steals ordersI’m very upset with the poor control of Uber has towards they delivery partners. have already been more than 5 times that they stolen my orders. I can assure this, because I saw they behaviour a few days ago with some people I met and they all work as a delivery partner for Uber. So; the way they do it is as follows. Customers ask for food by the app and when the delivery partner picks up the order from the restaurant, They simulate that they are on their way but then just 3 minutes before or so; they cancel the delivery indicating that they couldn’t deliver because is no safe parking place or by one of the options that uber gives to them. Or also indicate that they actually delivered the order, but obviously they do not deliver it. So, they keep the food for their consumption. I always complain Uber about that but they do nothing to solve this issue, they just answer my messages saying they’re sorry and gave me back the money. But this is not enough for me; this issue can’t continuously happen with a company that handles deliveries to people. The people who work for Uber must be honest and not commit these kinds of things that generate bad image for uber. As for me, never again use this application and I hope Uber will update his app and workers; also Uber should take legal actions on the matter so that this does not continue happening because as a company they lose credibility and money..Version: 1.164.10000

Convenient app but could use some improvements.I have been a happy customer for a few years now but feel that certain changes in the app could have been designed and executed better. My first concern with the service is the option to include a tip for the driver before placing my order. I have tipped drivers in the past when placing my order, only to be kept waiting for delivery well past the estimated arrival time feeling disappointed with the service and tipped the driver for it. I strongly feel that incentivising the driver for their service should only be requested after the delivery has been completed. Not only that but I feel that not including a tip when placing your order discourages the driver to accept your order causing longer waiting times. My second concern is that customer service is always “unavailable” when having a problem with my order. I am always assisted almost instantaneously with orders that i do not have a problem with but need help to change my order, yet every time an order has gone past the latest arrival time slot I am unable to be connected with the support team. Not being able to be connected with support has caused 2hour delays with past orders, some of which i had to go collect my order from the restaurant myself..Version: v1.230.10003

Do not use this service in Napier, Hawkes BayI have already pursued the option of food not being delivered. And since you have no customer complaints line I’ve no option but try again to contact you though here. I have now had multiple times where me food has not been delivered or has been significantly late. If you can’t operate your business by hiring appropriate contractors don’t bother at all. Your service is horrible and your contractors are untrustworthy. I will never use your service again. Absolutely disappointed and disgusted. Your contractors have wasted my time and my money. If there were negative stars you would receive -10. I will copy and paste this message to your app for review..Version: 6.83.10004

Misleading and deceptiveThere are several features of this app that are misleading or deceptive: (1) sometimes when I pay extra money for priority it is apparent that my driver is attending to other orders before mine; (2) Uber does bait and switch - today I searched for a particular meal type, after I’d selected a restaurant and put in my order, the app informed me that the restaurant was no longer available; (3) delivery estimates are often woefully inaccurate and immediately blow out as soon as customers have handed over their cash and locked in their order; (4) riders frequently don’t actually deliver the food - it either never arrives at all or they leave it in the lobby of my building without bringing it to the door (which defeats the whole purpose of having it delivered); (5) customer service involves an automatic decision tree that inevitably leads to Uber not actually providing any service; (6) in the rare events you can reach one, Uber’s customer service representatives frequently blame local small businesses rather than taking responsibility for issues that are plainly a result of their poor business practices; (7) Uber’s refund policy involves them telling you that you can either let them keep your money and have a credit or wait 10 days for a refund. Given their flagrant disregard for compliance with consumer laws it is disappointing that regulatory action has not been taken against them yet..Version: 6.152.10000

Bad customer serviceUsually have pretty decent experience with orders. Might not arrive by the original estimated time but at least the food arrives hot or warm. Tonight had a bad experience with an order. My estimated delivery time kept getting pushed back but was still under the “latest arrival time”. The driver finally picked up my order 30-40 minutes after the order was placed. When i was tracking the driver on his way to pick up my order, it showed that he was still on his way and not that he had arrived at the restaurant and was waiting. When the estimated delivery time updated to past the latest arrival time, a note was added from Uber stating that the restaurant was experiencing delays and that was why my order was going to be late. How was he waiting when the tracker was showing him far away from the restaurant?That note disappeared when the driver was able to beat that latest arrival time by 2 minutes. My food arrived cold. If it was the restaurant that was delayed, the food would have still been warm. I contacted customer service and they says my order was ineligible for a refund. (Because it arrived 2 min before their latest arrival time???) that latest arrival time should be if the restaurant is delayed not if your food arrives cold. Who wants to order food to just be delivered cold? All around bad service. Deleting this app and will not order from here again. Use Grubhub or door dash. Their customer service is better..Version: 6.207.10001

Delivery times often very wrongMore times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated.Version: 6.70.10002

Customer service is terrible and I’ve been charged multiple timesI frequently order from Uber eats but have found lately that the drivers randomly don’t show up and Uber refunds aren’t being processed correctly. Uber commits to a refund when the order doesn’t show up or is wrong and then has so many people dealing with it to fix the mistake that they just keep making it worse and charging extra. I had been sent a message saying they were refunding me $60 for a partial missing order. They refunded $12 instead of $60 then tried to correct it and billed me $55 instead resulting in my account being in deficit and therefore can’t be used. Six different people have responded to my message all have processed different transactions $4.50, 7.50 etc none are correct and now I’ve paid multiple times for an order I only received half of and my account is in deficit. None of the people responding read the message sent or the trail of correspondence history or even looked at the photo of the correspondence I attached to the message which was from Uber. Monumental waste of time and I’ve been charged almost $120 more than I should have been!.Version: 1.283.10002

Food order wrong then no immediate helpWe ordered MacDonalds and only half the order was delivered (drinks only), leaving 4.5 year old in tears because she was so excited tracking the delivery driver, taking the order from the driver and then getting inside and finding she had no hot cakes to eat. Rang MacDonalds they said Uber driver took food without their knowledge, it wasn’t their mistake and to contact Uber. Contacting Uber - they only have an app form that you fill out and they will get back to you in 24hours. So no one takes immediate responsibility and your left out of pocket and hungry until someone resolves it in a min 24hours later. I ended up driving to MacDonalds and sorting it out, which wasn’t really a hassle after all, so from now on I’ll just save my $7 per order, go get it myself in the first instance and ensure my food is hot and correct. MacDonalds had thrown the food out and had to remake it which made me think this must happens often and they didn’t expect anyone to come get it..Version: 1.189.10005

Terrible service from Uber staffWhile at first the service seemed good after a few months the drivers either don’t bring food or the staff at McDonald’s never properly check food.. while this service offers delivery if the food isn’t delivered yet paid for you expect your money back regards to how many times this has happened. If a driver hasn’t bought food and you call the restaurant to confirm this then a full refund should awarded that’s what’s been paid for.. yet UBER think it’s acceptable to keep your money which is not acceptable over the last few months the money they have taken and not returned is a joke. There’s no way to get in touch with UBER or the drivers. They should also provide you with a full service if your food isn’t delivered yet paid for then the driver should collect the food that was missing totally useless crap service rip off if you ask me. There staff provided me with emails basically saying I was a liar even though the staff at the shop new the food hadn’t been delivered the UBER staff don’t call the restaurant or the driver to find out if the food has been delivered Also the drivers are never the person it says delivering the food so you never know what’s really going on. I don’t want a response off UBER as they are not doing there best to give you a better service they just want there money.Version: 1.211.10001

The worst food delivery appThey have the worst support team in the whole world. These people just cut around the bush and never understand your concern on using their services. If there is any inconvenience these people have no control over the situation, even if it is delivery people stealing the food, late delivery, food quality issue they just don’t care and will end the conversation without acknowledging. They have tons of internal bugs to be resolved on the app and on their back end team. I used the coupon to order food and the coupon was still active even after i used it. So i order more food for my friends and later the next day it showed i had to pay the extra amount to use the service. Tried explaining this to support team they couldn’t understand a simple logic of placing an order. An order is placed when the money is being paid or if you use an active coupon. so tried explaining this but they were just cutting around the bush saying its my mistake that order can be even placed without paying for it. I would never suggest this app to anyone. I wish i could give minus rating for this app.Version: 6.150.10001

Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..Version: 1.218.10009

If it’s not better than the ones available, why would I use it?We consumers will always choose the best available options out there for us right. When UberEats came I thought of giving it a try. There was a lot of promos so I thought of ordering this Christmas. While browsing and adding items to cart I mistakenly pressed place Order (which I didn’t want because I wanted to order multiple items and there was a promo which wouldn’t apply for orders under a certain amount). I immediately pressed cancel without a second delay. Now the app says they restaurant have started preparing and order cannot be cancelled. So I have to contact customer support for that on phone. They took 10 minutes to cancel the order, then said I’d still be charged for this. Now I lost my coupon, have a negative amount in my account. Why would now someone would go back to using it!!?? Also while ordering it doesn’t even show that a negative amount is added. There’s almost nothing in the whole UI to tell you that negative amount is added until the delivery man picks up the package TBH the app UI/UX both are very user friendly and intuitive. But it takes only 1 bad experience. So I hope you guys do something about this 0.1s “started preparing thing” & make the negative amount visible. till then, Going back to my previous app which could handle these situations without such hassle and direct chat communication..Version: 1.218.10009

Won’t refundI spent over $100 and the restaurant cancelled due to not stocking our selected items. Uber Eats website said the money would take 10 working days to refund. After 3 weeks of no refund, I followed the refund steps on the website. The first request was declined stating I wasn’t charged at all. I opened a new refund request and provided all the information required and first got told no cancellation fee was taken (that’s because I didn’t cancel the order, the restaurant did). Uber then kept asking me questions despite the answers all being provided in my complaint. The response I keep getting is no funds have been taken. My bank statement is showing the deduction and no refund. Uber eats has really poor customer service and I’m still out of pocket over $100..Version: 6.183.10003

SAVE YOURSELF, USE ANY OTHER APPI recently moved out in the middle of nowhere and my OG Grubhub doesn’t come out here. So I decided to try uber eats because they do, and my son wanted pizza. I ordered from Pizza Hut and got the discount and was stoked to get such a good deal and so we just had to wait for it to come. I checked the status a couple of times and it was just at the halfway mark the last time I’d looked but honestly I expected it to take a while bc we’re OUT here, and they also said I’d have to give a pin (therefore I’d have to interact w/the driver, which I requested-hand to hand) so I was just cleaning & playing w/my son like always. I needed to take the trash out and when I opened the door, there sat my pizza and cheesesticks, on the ground, in the pouring rain. Both boxes and their contents were fully saturated. I never got a knock, text, email, not any kind of warning or notification that it was here. I have a picture of it. And when I confront them, of course I have to talk to someone who doesn’t speak English enough to understand me, or at least pretends not to, and that got me $7 in Uber cash for a $19 order. I reached back out to them but of course, they tried to act like they were helping me by robbing me and trying to justify why. I even sent them the picture 17 times total because they kept saying they couldn’t see it on their end. They still “never got it” of course. They’re horrible. All of Uber is horrible. Use literally any other app!!!.Version: 6.175.10001

Appalling serviceOutrageous, placed an order with Ubereats last night, delivery driver didn’t even make an effort to show up, he was driving round for a while and wouldn’t listen to any directions I was giving him. Albeit our address is very easy to find so he shouldn’t have had a problem in the first place. After sending multiple texts he wasn’t answering but reading the messages, he didn’t make any effort to find us. He rang and his phone connection was horrendous and we couldn’t hear a word he was saying. After 20 minutes of waiting outside trying to see where our order was the driver gave up and essentially stole our order. This in turn I reported to ubereats letting them know we were stood outside for the whole time it said he was “here” to which we could see he wasn’t at our address on the map. They have said to us that we cannot get the money back because the Ubereats driver “followed the policy” and they take hours just to reply to emails back. You cannot contact the phone line without being charged £6 + standard rate for your phone company. Ridiculous I will not be using Uber eats ever again! I cannot believe that they have done this and they let people get away with stealing food from others £37 worth of food to be exact! I am appalled by the customer service and the delivery driver we encountered. I will not be using this service ever again!.Version: 6.127.10003

Worst delivery app out there.Absolutely no option for support while also being difficult to navigate..Version: 6.73.10005

Poor QC. Poor Customer Service. Just poor.I have been a LONG-TIME Uber user. I was one of the people telling you to download it when it first came out years ago. I currently have platinum status on the app. I say all of this to let you know that this app and this company are garbage and you should take your money elsewhere. I live in the NYC metro area and have, for years now, had orders delivered incredibly late, orders show up with items missing routinely, or orders just now show up at all. Sometimes, you’ll be lucky enough to get a refund from the generic, robotic customer service rep who is always “so sorry” that something happened to your order, but even when you present photographic evidence that an order was unacceptably late or altered in some way, they will tell you to take it up directly with the restaurant, despite the fact that the restaurant never dealt with me and my money went through Uber’s greedy little system. I have always known that by using Uber, restaurants end up making a little less on each order but the convenience of the app was what made it worth using. I have not felt convenience while using Uber Eats in years. I only feel stress and annoyance. It is for that reason that I have sworn off using this disgusting platform again. I hope the company goes under from all that debt you’ve accumulated. No amount of discounts you try throwing my way will bring me back. Your competitors will have my business now..Version: 6.76.10002

What a scamI have only ordered a few times from Uber eats and have had issues with items missing but the driver is apologetic and as disappointing as it is to not get full order you get a quick refund from Uber, I just had a meal not even delivered! I think it is ridiculous that I have to pay for an order I not receive it, I missed the phone call from the driver but then when I tried to call back it says the number doesn’t take incoming calls, took me ages to find the restaurant as there are no contact details for it in App, finally found them, they have a different business name, had no order under my name, only found order on second phone call when I had order number and they said order was picked up at 6.30. Tried to find number for Uber but couldn’t so logged complaint that order not delivered, finally found number to be told that because I didn’t answer my phone I am not entitled to refund. They should leave the meal and send a message saying left at door as unable to contact instead of taking meal and saying it has been delivered, what a scam! I hope he enjoyed my pizza! I have deleted app! I wasted an hour of my life trying to find out where my meal was!.Version: 1.189.10005

App is too stupid to find my addressThis app is too stupid to accept manually input addresses. It automatically defaults to the GPS address that it wants to use and won’t take a manually input one. Useless junk..Version: 6.74.10000

Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Version: 1.207.10007

UberEats are ripping people offI received my order after 40-45 mins. I didn't mind the wait to be honest but when I got my food, there were TWO missing items. I quickly rang and texted the driver and he said it’s not his fault and that he was sorry about it. I asked him to double check next time if he thought that Mcdonalds in Grey Lynn always makes mistakes. So I moved on from that, I asked UberEats to refund my missing items (I was already so annoyed). They confirmed that they have refunded $1.79 when the missing items were at least $9.80 in total! It’s a small amount but they need to be taking responsibility. What if it was a huge amount?! Are you doing these to all your customers everytime there are items that’s missing? I have completely deleted the app. All you’ll get is an automatic email saying refund has been added etc etc. what a load of BS..Version: 6.87.10003

Happy but disappointedThe drivers i experience in emu plains are great, they understand what leave at the door means unlike other apps where it is contact less but they still knock and wait for you too answer, working for a disability service and getting food delivered, it is a priority we do not bring anything in from out side that could effect our customers, that is why I appreciate the drivers for being so good in the exchange, now for why this is not a 5 star review (anymore) I am very disappointed in the new service fee that has been added, I am now paying for a service fee and a delivery fee in one go, so I usually end up paying about $8 for delivery which is annoying but not the end of the world, the reason why I am not happy about it, is I use to tip my driver very often but since the service fee has been introduced I have been heavily discouraged of doing so, this is a very greedy marketing technique in my option to push sales on the new $15 a month Uber pass service which will grant you a no delivery fee from what I have seen, this has directly effected my decision to help the driver that does the hard work to deliver my meal and I hope driver’s speak up about this because I am angry for you’s it appears disgusting considering the tip system is a very good tool that I like about this app, knowing the driver is going to get more then $6 for driving 10-20mins to me made me feel better about them using there time and effort to deliver my food..Version: 6.60.10003

Most convenient way to get cold pizzaIf you enjoy hard cheese and soft soggy dough, Uber have the food delivery app for you. They will happily send someone on a bicycle halfway across the city, get lost and then send another delivery person. If you contact support, you’ll be informed that the order is on time (according to their own estimate that updates when there’s a delay) and that the restaurant is busy and haven’t made the order yet (which explains why it arrives after an hour looking like it’s sat on a pickup shelf for 40 minutes). Their support is as garbage as their service, if you manage to trick their app into letting you talk to a real agent and not just get directed around a labyrinth of unhelpful faq articles. Uber eats has been driven out of whole countries by competitors because their service..Version: 6.125.10002

ZERO STARS. CON ARTISTS AND THIEVES - WORST COMPANY AND APPALLING CUSTOMER SERVICEPlaced an order, delivery arrived and some items were missing from my order, I tried to catch the Uber Eats driver to let him know but he had bolted. Contacted the restaurant and spoke to the manager who was apologetic but referred me to contact Uber Eats. Uber here in NZ does not have a direct line to contact them, a lot of smoke screens and obstacles for them so that they don’t have to deal with customers. Received an email from a Uber customer service person who said a refund will be placed back into my account which a month later still hasn’t arrived. They have not replied to my emails and have since disabled and deactivated my account for no reason. I have proof/supporting evidence of the items in my order not being delivered and phone records with restaurant manager. Uber and Uber Eats are a bunch of lying, dishonest, untrustworthy, con artist, thieves. They should not be trusted or supported. USE ANY OTHER COMPANY BUT UBER OR UBER EATS. THEY HAVE ZERO INTEGRITY.Version: 1.164.10000

Worst Customer Experience of My LifeDue to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most..Version: 6.118.10002

Tired of lodging complaints - swapping to MenulogUPDATE : UberEats response : Have u updated the app and re-installed. My response : well yes probably 3 times but of course that will make no difference BECAUSE ITS YOUR DELIVERY DRIVERS WHO CANT FIND MY HOUSE BECAUSE YOUR MAPS ARE WRONG. UberEats response: Drop a note to the Uber Eats support. My response : yeah every delivery for the last 10 deliveries AND now the drivers are also logging the problem. MY RESPONSE : So Menulog uses Google maps and can find my house (middle of suburbia on a long straight road - just follow the house numbers) with no probs. So bye UberEats.... For a few weeks the Uber Eats app and website has been showing my delivery address incorrectly. Have tried to lodge complaints but responses rude and unhelpful. For every delivery I have to add a long description to tell the driver to NOT USE THE MAP IN THEIR APP and then ask them to use Apple Maps or Google Maps. Of course none of them do. Then I watch on the tracker getting lost. Then they call. Then I have to give them directions to find my address. The food is then late and cold and the poor driver has made no money on my delivery. I’ve been using Uber Eats for about a year and this problem only started a few weeks ago. Goodbye Uber Eats, hello MenuLog ......Version: 1.149.10001

Diabolical customer serviceI placed an order and the delivery driver never attended my property, called that he was outside my building but when I got outside there was no one there, I called him several times telling him he was at the wrong address but he kept hanging up on me, he went on to mark the order as delivered even though it never was. I called customer service and they told me to use the help section, I explained the situation to the customer service agents but they kept telling me the driver waited for me outside my house for 9 minutes and that the order was delivered, I showed them proof of the fact that I kept calling the guy 2 minutes after he called me that he was outside my apartment as there was no one there when I got downstairs, neither did I see any food at the entrance…called him 5 times but he kept hanging up, I requested a refund because I had to reorder the items but they kept refusing my refund request, also, the customer service agent I spoke with on the phone was very rude and offered no assistance whatsoever. I never use ubereats, the only reason I used them was because Deliveroo didn’t have the restaurant on their app. Deliveroo treats their customers much better and their customer service agents are very helpful , also, refunds are processed swiftly. I will never use Uber eats again, their customer service representatives are ridiculous and I will be pursuing a lawsuit to get my refund..Version: 6.105.10003

Terrible customer serviceI had the most terrible customer service experience I’ve ever had on this app. I use DoorDash and Grubhub and never have had an issue like this. I had a driver pick up my order and when they almost arrived suddenly canceled the order. When I contacted customer service asking for an app credit for the inconvenience they told me “they have limits to their services and Uber cannot provide credits” That’s the first time I’ve ever been told a company that charges double the price of the actual order was unable to provide a credit for an extreme inconvenience. So here I am almost 2 hours of waiting and expecting my coffee after a reorder. Hopefully this driver actually brings my order cause Uber certainly doesn’t care about my inconvenience. Chatting with them was a waste. When I they tried to connect me with another chat rep I let them know I would write a review on the lack of customer service I received, they didn’t seem to care. When I said I didn’t want to speak to anymore reps because they didn’t want to resolve my issue the chat rep mocked me when I wrote again about how upset I was saying “I thought you didn’t wanna talk to me”. Extremely unprofessional. Sad this is how your hard earned money and time is wasted without care. Won’t ever use this app again. I didn’t need a handout cause I spend so much on these apps. I just wanted them to want to make it right..Version: 6.89.10003

Uber is a terrible unethical companyTwo recent experiences with uber eats show some of the ways this company is terrible for customers and restaurants. The first, the driver unilaterally cancelled the order after an hour, giving no reason, and returned the food to the restaurant: waste for the restaurant, no dinner for me. The second, the app took my friend’s order but said the restaurant had to provide the driver (without notice to the restaurant), so the restaurant made the food and waited for a driver that never came, then a staffmember had to drive it themselves once it had gone cold. This company takes huge margins (30%!) from restaurants and doesn’t even provide drivers, or lets drivers just fail to deliver food at the restaurant’s cost? And that’s over and above how terribly they pay their drivers? Don’t use this app or company - order from restaurants directly..Version: 6.84.10004

HangryTonight I ordered from you and had some IT issues as my purchase would not go through. I used the chat help and waisted over 20 minutes trouble shooting with them only to be told the reason there was a problem is because the restaurant is closed even though it did not show as closed on my end. I then ordered from another restaurant and had another IT issues. I began another chat and explained my issue and my frustration. They it person sent a couple messages and then closed the chat. He said he would send me an email which I also never received. I spent over 40 minutes wasiting my time on the app and have been given over $80 credit due to the amount of issues I’ve had! Yet they still can’t fix the problem. I’m really angry at the lack of competence the support chat staff had and how long it takes to get an issue even looked at properly. Seriously angry and will continue to leave bad reviews for the amount of time I waisted trying to get help and not having the problem fixed. You can keep my credit. I don’t even want my money back anymore I can’t be bothered waisting any more time. I may be a little over reacting right now but I’m really hangry thanks to door dash..Version: 1.238.10006

DONT DOWNLOAD THIS APPIts a scam i just ordered with them taco bell and i used to be a frequent uber costumer and I used to order with them all the time however after my disgusting experience today they have lost a customer. I ordered from taco bell and the courier stole my food he did not arrive and claimed he had. I understand that covid is a thing hut we have a door bell and a knocker usually delivery drivers would knock or ring the bell before leaving but this guy claimed he had waited for 7 minutes then left i am pretty sure thats fake. But anyway i tried to talk to the customer service team and they were no help in offering me a refund or any help what so ever i spent £40 for them to not even consider offering me anything i tried explaining to them that i am a student and that type of money is not easy to come by for me and i cant waste it but they flat out refused to even consider to help me or explain to me why my refund was not possible they are the worst delivery service ever when it comes to customer service i tried to call them and the automated women hang up on me twice anyway i am not happy with this service at all and will make sure me my family and friends go somewhere else to get delivery maybe deliveroo or just eat. If you know whats good for you do not order with uber at all there customer service is absolutely ridiculous and the worst thing ever i am extremely annoyed..Version: 1.269.10003

Worst company totally unacceptable customer serviceI order $100 worth of food did not receive 5 drinks in total and cold hard stale food with a very rude delivery driver who couldn’t even say hello two sundaes spilt I ask to have this fixed unaware that while 4 kids are fighting over the two sundaes that are left and the youngest having a cry over no drink i was actually supposed to take a photo of the drinks that are not there and the sundaes for this to even be fixed I explain I wasn’t aware again I get told no can do.... they simply say to be able to do anything about this they need that photo!!!! I won’t be a a customer any longer your a joke and absolutely not even close to a good company when simply I order my kids a treat and upon me asking if at least the drinks and sundaes can be refunded considering it’s now 9.30pm and if I asked to have it sent back out my kids would then be in bed but either way I wasn’t offered either I won’t be treated like my money isn’t as good in my pucket than my own children’s tummy’s or being used by rip offs who simply want to save a few bucks by ripping me off us people who are just another number. Thanks for allowing me to not order again!.Version: 1.243.10001

Uber cheats on driversI heard many times from drivers that they do not have trust on Uber and recently I was told from a few drivers that uber cheats on them. I wanted to share this info with you guys. 1) A driver said uber gives more jobs to new drivers and he said to me he has also proof screen shot of mobile that his income does not match with number of hours he works if you compare with same days and hours with new drivers. 2) uber cheats on estimation pick up time. This is very interesting to hear. When ever uber sends a job to driver for example 6 minutes away from rider, when you see the route through google map of waze it becomes 12-15 minutes some how in actual time. So driver has to drive more to catch the rider. Basically if uber shows the right time for picking up the rider, driver may reject the job and will not accept. This is cheeky way to deal with rider and driver. Even if driver notices the wrong picking up time and if driver cancels the job it will effect cancellation rate and in one month time driver may get suspended by uber for many cancellations rate. I hope you gets the trick. 3) uber doesn't have operator to answer the emails. Basically they have robot and computer itself picks key words from people and drivers emails and match them and sends the email. A driver showed me his emails exchange with uber and proved to me the fact. 4) there are many issues with uber and uber cheats on drivers at any possible way........Version: 1.218.10009

BrokenI have had a terrible night. I am a 14 year old, didn't have any food at home and my parents weren't at home. I was with my grandparents, and I was relying on this app to give is food. I live in Churton Park and for some reason only at 7 PM, I have only 7 Indian restaurants on my screen. Nothing else. Why? I knew McDonalds had Uber Eats, I would buy McDonalds but even when I searches it up, nothing came up and it said it didn't recognise 'McDonalds.' My family weren't at ALL interested in Indian cuisine and we will refuse to have it. Call me picky or whatever, but this app threw my family in a state of extreme hunger and anger. I wasn't into buying pizza either, minimum amount of food had to add up to $20, and we couldn't finish the food. So thank you Uber Eats, very reliable..Version: 1.204.10003

Uber Eats is by far the WORST of any of the food delivery servicesI have tried all the top food delivery services available in the Vancouver area, multiple times each. To understand more about each service in terms of: Pricing, Variety of Restaurants, Quality of Service (delivery speed, accurate order). Uber Eats is so far below any of its competitors. I’m not biased or being harsh, but I’ve been using Uber Eats for 5 months because of a promotion with CIBC. So my feedback is based on many 30+ over multiple months. The orders are consistently delivered at the “max delivery time”, 2X+ what they list as the delivery time. ~1 of 5 orders is partially wrong or completely missing items. After spending 30min-2 hrs going back and forth with their Customer Service, you’ll get reimbursed for the missing items. And maybe a $5 credit towards a future order. But the time you spent and the fact that a key part of your meal wasn’t delivered - $5 doesn’t reflect the time you had to spend, the impact to your meal (especially when hosting) and the overall frustration. AND Uber Eats fess that they tack are much higher than their competitors. Do yourself a favour, don’t get tempted by an Uber Eats promotion and stick with one of the other food delivery services. You will save money and be much happier in the long run..Version: 6.115.10002

Very disappointing customer serviceHave had an issue with an order which comprised 4 items and cost around £23... turned out one of the items was cancelled (worth £3.5) by the provider. When the remaining 3 items were delivered, I received an e-mail telling me that my bill for this order amounted to £24.5 which did not make sense in any way. It turns out I was charged a small order fee of £5 while it wasn’t my fault if one item was not available. Tried contacting UberEats to ask for a refund on the small order fee, and not one person was helpful in this situation. I have just now been told that this claim is considered closed with no refund for me. I find it really disappointing that I have to bear responsibility for a situation which I haven’t chosen. It is also very disappointing to not have any phone number on which you can resolve these kinds of issues a lot quicker rather than through e-mails where the answers are generic and being repeated a few times. I wouldn’t recommend for anyone to use UberEats given that they rip you off whenever they can and their customer service is just the worst. I wasn’t very fond of Deliveroo, but to their advantage, they have a proper customer service and if there are any issues with orders, they resolve them immediately unlike UberEats..Version: 1.287.10002

BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP! I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.Version: 1.253.10002

Yeah/nah I’ll pick up my own foodLast night was the first and last time I’ll order food via Uber eats. The ordering was quite easy. Delivery was to our door with the instructions please knock. We waited and waited, checking the door every 10 minutes. Finally after and hour we tried to contact our driver about our order which was supposed to be delivered to find out where it went. After much searching we found it on the pavement OUTSIDE our gates, pretty much in the road where any pedestrian walking past could take it. It was well packaged, but stone cold. Can’t fault the restaurant, the food was lovely, and it was nice microwaved. We received no notifications our meal had been delivered, despite all contact information given, not a text, call, email or notification to let us know our meal was getting stone cold in the road. Definitely won’t risk it again. Sorry not worth it..Version: 6.70.10002

Bad service to contact in emergencyAbsolutely ridiculous app. I ordered for the first time though had the app installed since ages and manually typed in the address that I wanted my food to be delivered and checked out. But only after checkout I could see that the delivery address was different to that I entered and was set up automatically from the time I had downloaded the app. As soon as I noticed I tried to cancel the order but I could do nothing. I was in hotel quarantine and wanted to eat something as I could not eat food I got delivered from hotel. I called the shop but they could do nothing. I tried to have chat via app but replied the msg bit late. Waited until the delivery was picked up and Called the delivery person but he could not help. I had no friend to be able to pick the food from the delivery address as all my friends were pretty far from that area. The food was delivered to that default address and got waste. The delivery guy could not help as he was new and was unaware what he can do. So he left the food in that address and I and my sister could not get that meal. Absolutely bad that I could not change the address or cancel the order even within so short time of order placed. No contact number to get help from the app. Felt helpless. Food got wasted too..Version: 1.266.10002

Worse Automated Customer ServiceI live in an apartment complex, so I leave detailed instructions so I can meet the driver. I don’t even expect the driver to deliver to me but I’ve had drivers that have had success coming to my door. I order often not just at my apartment complex but I use to order food for my team at work and have only had TWO of the times that the driver leaves the food at another complex. Both times I didn’t message the driver because I was caught up in something and noticed they delivered and when I went outside it wasn’t there so after contacting support they told me they understand how frustrating but they cannot refund. The second time I called the driver and she told me that she was upset about how my complex is designed and had to walk up and down (never called or texted me) until she found my complex. I told her she didn’t deliver it to my door and if she could meet me so I can get the food from her. She was upset and I couldn’t understand fully so I hung up to message customer service and then they gave me the same message of “that’s frustrating, we can’t do anything about it” the first order was only like $25-30 so I let it go but the last order was over $100 incl. tip so I ended up reaching out to my credit card company. When I told customer service they can play back the transcripts to the phone call between the driver and I… they sent the same automated message. Deleted the app. My friends told me to use door dash instead..Version: 6.194.10005

UselessThe whole app sits on a pretty awful and annoying business model, which simply makes the app a source of frustration. Ordering from the app the last few of times has been a real test of patience. You order your food, the restaurant starts to make it, a “delivery partner” selects to make your delivery. Half an hour into the food being prepared you can see the driver on the map, miles away from the food establishment, doing who knows what. One time I ordered I could see the driver actually going in the complete opposite direction, when I messaged asking if they’re picking up the food the guy dropped off, and another driver then had to be found. A couple of days ago I ordered some pizzas, and it took over 1.5 hours for them to be delivered; it was 4th time lucky with the delivery driver as 2 had to be turned away because their boxes were not big enough for the delivery (called the restaurant after over an hour of waiting to find out what’s going on). 3 one appeared on the map and then dropped off again. The food turned up cold and after we had to make different lunch arrangements due to wait time. There is nowhere on the app to give feedback about the actual concept and the fact that the process is sloppy; probably having something to do with Uber Eats making the drivers double up on deliveries or something like that. Not using it again, just thinking about the Uber eats app makes me annoyed..Version: 1.279.10006

Fake promos to lure you in. 0 star if I couldYou get constantly bombarded with offers that you’re ineligible for. They’ll make you chose the shop etc, then once you’ve wasted ages choosing your items and doing each individual stupid “no replacement” option because for whatever ridiculous reason, it doesn’t just do that automatically once you’ve chosen it for one item, you get to the checkout and realise you’re magically ineligible for the promo they’ve been spamming your notifications with for weeks! The 50% off first grocery order with selected stores springs to mind. Why show me “eligible” shops if they aren’t eligible, even when I haven’t ordered from them before? Screw this app, it’s useless fake promos, it’s next to pointless premium subscription option (you barely save anything) and all the other crap fees they latch on at the end, everything already at a premium price on here anyway. Any of the other delivery apps are better purely by virtue of not sending false promos every hour of every day, and all over the apps home screen. Never used to be this insufferable, customer base clearly realises the other apps have a superior service. Even had a push notification come through for another app im allegedly eligible for while writing this, despite it being worthless and pointless as I have the incredibly disappointing trial of their premium subscription service..Version: 6.135.10001

Useless driverI had ordered McDonald’s and the restaurant wasn’t far away at all, but my friend and I wanted to order some (call us lazy but we honestly couldn’t be bothered walking). Driver went to the wrong street that we CLEARLY weren’t at as we were down a long driveway with multiple houses. He called me, I told him the correct address and he didn’t come. Then was told by the app that if I didn’t get it in 5 minutes I would be charged despite it being the drivers fault. I messaged him MULTIPLE times where the street was and that he was on the wrong one, but he kept sending back an automatic reply of “okay, got it!” While his location showed that he hadn’t left the wrong street yet. He finally got to us and apologised, but the food was cold because he presumed that we could walk to where he was but that was a near 7 minute walk away..Version: 6.72.10004

Shocking serviceAvoid at all costs! As soon as you have a problem with your order prepare to have a looooong fight with their customer service just to prove your point. And most probably at the end they will threaten you to close the conversation… I had a problem with receiving somebody’s else order and asked for a full refund. First they refunded me some random amount, then when I asked again for a full refund, they charged me instead of refunding. I contacted them yet again, just to be told some template about bank standard processing times, which were not even relevant, as the amounts were different. Then I had to prove that I haven’t received any refund by sending them my bank statement for the whole month… and even after that they yet again refunded me partly. When I finally told them that the service was unprofessional and their maths simply didn’t work asking to raise the complaint to their management, they threatened me to close the conversation. Ridiculous and so unprofessional, if somebody bothered to read all of conversations in regards to that order it would have been resolved quicker! But their system of closing the conversations from their side is awful, every time they want to get rid of you they close the conversation, so you can’t reply back and have to create a new one….Version: 6.135.10001

Sugar power snack instead of original mini snackI have ordered San Churro snack pack through Uber eat yesterday. I have ordered this original snack many times wether via UberEat or at the shop. The order yesterday was tasting disgusting. And was contains different extra ingredient not part of the Original recipe and order which is ( Sugar Powder). The original snack has( Mini churros, Spanish chocolate ( I picked milk chocolate), strawberries and banana) this time the box was full and covered by sugar powder. The sugar powder was the main ingredient. I have pictures and i still have the order and if you tested you will see why I’m too upset and why it’s not good to be eaten. Full refund is required and a chat with the brunch about the quality of the service and the knowledge of their staff required too. Seriously its horrible taste and order. I don’t appreciate the staff at this brunch and if I didn’t received my full refund I’m planning to go there to return the Original snack or the sugar powder snack pack unfortunately and asked for full refund. Won’t order from this brunch via uber again as the brunch and staff can be trusted to prepare the exact order and provide a quality order and food..Version: 1.160.10001


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