4.7
4.77609 star

Total 189 Negative Reviews

Uber Eats: Food Delivery App Complaints & User Negative Comments 2022

Uber Eats: Food Delivery app received 189 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber Eats: Food Delivery? Can you share your negative thoughts about uber eats: food delivery?

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Uber Eats: Food Delivery for Negative User Reviews

Inconvenient and constant headaches. They steal your money!As a service that’s supposed to make your life easier, it does quite the opposite. There’s less trouble and it’s cheaper to just pick it up yourself. I couldn’t be more angry with this service. I have had countless experiences where UberEats has delivered the wrong meals and not refunded my money! I’m truly shocked that this is allowed. Many times I have told Uber about the problem and they simply say they can’t look into the matter further. It’s ridiculous. I worry for people with allergies as a mistake in a food order could be life threatening, and UberEats doesn’t even take the time to look into the matter. Not even a question of asking for pictures. It’s ridiculous how inconsistent this service is. There are constantly problems with delivery partners and the restaurants. I’ve had drivers not show up multiple times, drop my food on the floor right in front of me, constantly unable to find my address (at many different addresses). Constantly get cold food, food that’s the wrong order, missing items. And there are times when I have to argue my point, which is absolutely ridiculous! Just completely unreliable and definitely not worth it if you value your money..Version: 1.247.10003

Customer service is terrible and I’ve been charged multiple timesI frequently order from Uber eats but have found lately that the drivers randomly don’t show up and Uber refunds aren’t being processed correctly. Uber commits to a refund when the order doesn’t show up or is wrong and then has so many people dealing with it to fix the mistake that they just keep making it worse and charging extra. I had been sent a message saying they were refunding me $60 for a partial missing order. They refunded $12 instead of $60 then tried to correct it and billed me $55 instead resulting in my account being in deficit and therefore can’t be used. Six different people have responded to my message all have processed different transactions $4.50, 7.50 etc none are correct and now I’ve paid multiple times for an order I only received half of and my account is in deficit. None of the people responding read the message sent or the trail of correspondence history or even looked at the photo of the correspondence I attached to the message which was from Uber. Monumental waste of time and I’ve been charged almost $120 more than I should have been!.Version: 1.283.10002

Honest ReviewIt is a good app when you are given Promotions and Discounts and what not. But the app has several fees, extra “taxes” and an additional mark up on prices. Overall, the support team is a joke whenever the app messes up and respond the same way regardless of how clear the problem is. I would recommend this app to a friend but I would advise to only use when the user is given “promotions” and “coupons”..Version: 1.270.10007

I’ll delete this app from now onWhat do you mean you will do all you can do to contact with your customer when delivery their food but instead only send me text but not to call my phone when I didn’t notice the text message? If he called me but I didn’t pick up the phone then I’ll totally have no problem to pay the fees because that’s what I deserve. But in this case is your deliver didn’t even call my phone instead of only text me and cancel my order. Fk! It’s $30 and I’m fkin hungry ! I’ll never use ubereats anymore!.Version: 1.239.10003

Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Version: 1.218.10009

Uber eats is absolutely garbageThey are a disgusting company, with just terrible, rude customer service. And the way they take advantage of their paying customers is wrong. I refuse to give them my money..Version: 6.73.10005

HORRENDOUS customer service!I haven’t been using the service long, but got messed around with a few orders, which initially were partially refunded (of course, id rather just receive the food I ordered, especially as it’s usually relied upon as a late night lifeline when life has gotten tough) but hey-ho. Then the other night the driver arrived with half my order, telling me the restaurant wouldn’t release it as I had only partially paid for the meal - which as I’m sure you’ll realise, isn’t possible. It’s an all or nothing payment, so either the restaurant or driver are lying, or Uber failed to pass on the entire payment to the restaurant. Anyhow, in response to me taking this up with customer service, they proceeded to essentially call me a liar and tell me very bluntly that they wouldn’t be doing anything to resolve my issue as they didn’t believe it was true. I’m leaving this review so others know that they can’t be trusted to deliver what you’re paying them for, and may be prone to add insult to injury if something does go wrong. I shall now ceremoniously delete this app for good. It’s not as if there aren’t many other alternative companies who do exactly the same thing..Version: 1.262.10006

Items missing from orderRest of order and delivery ok but paying for items that aren’t received is always a total fail.Version: 1.207.10007

Horrible serviceHorrible customer experience. And don’t try to get in touch with them they put you on loop emails. It’s plain theft...Version: 6.74.10000

Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....Version: 1.253.10002

Horrible customer serviceI’ve had numerous bad experiences and I’m about to try Door Dash instead. More than once I’ve had portions of my order not delivered and little to no compensation. Impossible to reach a real person to actually help. Their chatbot “people” don’t offer a satisfactory solution and you ask for a manager, they just disconnect you and pass you off to the next powerless chatbot. Most recently my order included three dinners with sides and three add-on $4 Caesar salads. We only received 2 salads, both were pathetically skimpy, lettuce had brown edges, no croutons and almost no cheese. Far from what a Caesar is supposed to be. 2 of the entrees were supposed to include sides and they were missing. I paid around $90 total for this meal including tax, Uber fees and a generous tip. We literally got only half the food that I paid for. Uber’s idea of compensation for this was to credit me $5 Uber cash and no apology. I’m disgusted. Too many other similar incidents to list here. And several times I’ve had a driver pretend to not be able to find my apartment (which is easily found on every GPS app including Uber’s), and steal our food. Uber ultimately cancelled the charge but after all the waiting for no dinner, all restaurants were closed and we were left ravenous. I’m so tired of losing money to this company that has zero care about its customers. FED UP. I will probably get rid of my Uber ride app too and use only Lyft because Uber doesn’t deserve my money..Version: 6.89.10003

Frustrating map problemUber eats is a great service and the app is improving in many ways. However there is one super frustrating issue that causes issue with every food delivery. The issues is when I type my address in for delivery, the pin on the map location goes about 4 streets away, showing the driver the wrong location. I then try to use the edit location part to manually change the pins location so it doesn’t send the driver to the wrong place when they’re using the app for delivery. The problem is the pin won’t go where I put it, I put it on my address (where the app is even showing I am) but the pin will not stay there. I’ve had drivers have a go at me and food delivered late and awkward phone calls because of this issue. My solution for now has been to move the pin about 4 streets to the right and down a bit so it correlates to where I am. This is such a frustrating issue and seems like a really easy fix. I’ve no visible way to report the issue and have seen this issue mentioned online so this doesn’t appear to be an isolated issue. It’s so simple, why can’t I correctly place the pin on my address and avoid these awful issues?.Version: 1.270.10007

Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..Version: 1.218.10009

The app and customer service are badI guess if you don’t have problems with the order you placed with Uber Eats, then you will be fine. But if you have issues, you are on your own. In the app, there is no customer support number to call, no live chat, all you can do is click ‘Help’ to report the issue and ‘WAIT’ for them to reply. Did I say they will reply you within 48 hours? Seriously? The app is also bad compare to DoorDash or others. First bad experience, I ordered food to pickup and the app said my food is being prepared and ready at 6pm. Arrived prior the pickup time, wait in the car and the pickup time was kept pushing out. Finally I went in the restaurant and ask how much longer will it take, and I was told that the restaurant did not receive my Uber Eats order at all. At that time, I couldn’t find a way to contact any customer support except sending them a ‘Help message’ and hope I will hear back from someone. After waited another 15 minutes outside the restaurant, no cal back and nothing I can do but order food from other place. Second bad experience, got the order and found one item was incorrect, called the restaurant and I was told because I order through Uber Eats, I have to contact them to get refund or reorder. Guess what, yes, the only way to get help was send then a ‘Help message’ and hope you will hear back from them. I am totally done with Uber Eats and would not recommend to anyone I know..Version: 1.288.10004

Terrible customer serviceI had the most terrible customer service experience I’ve ever had on this app. I use DoorDash and Grubhub and never have had an issue like this. I had a driver pick up my order and when they almost arrived suddenly canceled the order. When I contacted customer service asking for an app credit for the inconvenience they told me “they have limits to their services and Uber cannot provide credits” That’s the first time I’ve ever been told a company that charges double the price of the actual order was unable to provide a credit for an extreme inconvenience. So here I am almost 2 hours of waiting and expecting my coffee after a reorder. Hopefully this driver actually brings my order cause Uber certainly doesn’t care about my inconvenience. Chatting with them was a waste. When I they tried to connect me with another chat rep I let them know I would write a review on the lack of customer service I received, they didn’t seem to care. When I said I didn’t want to speak to anymore reps because they didn’t want to resolve my issue the chat rep mocked me when I wrote again about how upset I was saying “I thought you didn’t wanna talk to me”. Extremely unprofessional. Sad this is how your hard earned money and time is wasted without care. Won’t ever use this app again. I didn’t need a handout cause I spend so much on these apps. I just wanted them to want to make it right..Version: 6.89.10003

Service FeeThis app has developed and changed in many ways since I originally installed it. The service is a wonderful concept and I am fully aware that there are many challenges to ensuring such a model is profitable. My issue with this app lies in the format that Uber Eats applies multiple variable fees which turn the experience of ordering food into an anxious roll of the dice on how much your delivery fee and service fee will jump to for your meal. When selecting a restaurant to order from, the delivery fee is the only information provided on the restaurant which I believe to be quite misleading as you may choose a cost effective delivery only to be slapped with a comparatively large service fee. Uber Eats needs to make customers aware of both service and delivery fees before a customer invests time(and excitement for their cuisine of choice) only to discover that it exceeds their budget.(if they notice it before they order!) Otherwise it has a good variety of restaurants and a sturdy resolution process for meals that are messed up by the restaurant or delivery driver..Version: 6.86.10005

PatheticI have had this app for a while and must admit I have have a few good experiences. My food has arrived stone cold several times though as Uber has sent the driver on two or three jobs at once as you watch in horror as they go all over London before coming to you. The drivers are also not trustworthy and I have ordered food only to watch them going to other places and then arrive outside my house only for them to cancel the order. Presumably because they have stolen the food and delivered it to one of their friends. Does Uber care about the experience they give you? No not at all. They just fob you off with excuses and insult you. I was given 29p for an order of £24 that partly had to go in the bin and the rest I had to cook myself. Uber say this is acceptable! Not their fault it’s all the restaurants and delivery partners fault. I mean the restaurant has a contract with Uber so it’s nothing to do with them. The delivery partner is contracted by Uber so how they claim it’s not their problem I don’t know! Customer service is rude and ignorant and also near impossible to get to speak to. Just a truly pathetic experience!.Version: 1.262.10006

Long wait = cold foodThis time I watched my meal sit, clearly cooked and ready to go while the app constantly updated the delivery time, because no one had come to pick it up. When it arrived it was, unsurprisingly, cold. It would have been a good meal if someone had picked it up and driven it the 3 minutes to my house 20+ minutes beforehand, when the app said they would. The time before was perhaps the worst Indian takeaway I had ever eaten, but Uber had given it the best local star rating of any store..Version: 1.146.10001

Something is wrong with their map....There is something up with the map system used by Uber Eats. We write our address in every time (ie don’t use the GPS location function) but the map pin points it to a completely wrong location EVERY TIME. Google Maps finds our address fine so it is strange that whatever mapping system they use is so off. It wastes our time and the driver’s time. We write notes to explain the address issue which never really seems to help and contacting the help service has proved to be ineffective..Version: 1.189.10005

Food order wrong then no immediate helpWe ordered MacDonalds and only half the order was delivered (drinks only), leaving 4.5 year old in tears because she was so excited tracking the delivery driver, taking the order from the driver and then getting inside and finding she had no hot cakes to eat. Rang MacDonalds they said Uber driver took food without their knowledge, it wasn’t their mistake and to contact Uber. Contacting Uber - they only have an app form that you fill out and they will get back to you in 24hours. So no one takes immediate responsibility and your left out of pocket and hungry until someone resolves it in a min 24hours later. I ended up driving to MacDonalds and sorting it out, which wasn’t really a hassle after all, so from now on I’ll just save my $7 per order, go get it myself in the first instance and ensure my food is hot and correct. MacDonalds had thrown the food out and had to remake it which made me think this must happens often and they didn’t expect anyone to come get it..Version: 1.189.10005

Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.Version: 1.164.10000

When your food never arrives!!Is there a phone number please for Uber eats ? So that i can get this sorted out ? I am horrified firstly that the driver has the tenacity to call and tell me to walk down to the street as he cant park when i know full well there are 4 loading zones outside the building door where i happened to see another delivery person park to drop food, then to call again and tell me to walk down to hobson street because the traffic is moving!!!??? Since when do I pay so that i can chase the delivery guy around town to get my food????!!!! And to top it all off nobody to call at Uber eats to sort this out!?.Version: 1.144.10001

Lots of problemsSo first off my account got disabled because I kept trying to log in and it would refresh and keep coming back to the log in page. Then my card apparently got disabled because it was associated with that account. I don’t really know to be honest because they were awful at letting me know what was going on or how to fix it. I tried the website they suggested to ask for my account to be active again and I had the same issues as before, the website wouldn’t actually let me log in which is just great. Then on a family members account there was an accident on the road when we ordered our food. This was completely unavoidable and when the driver was able to drop off the food 2 hours later they were wonderful. However the app was not equipped to deal with this. First off I get why you can’t cancel without having to still pay but it’s still kind of annoying that overeats kept delaying by 10 mins instead of just letting us know that it would be severely delayed. Also there’s no option to leave a note for the driver after the order has been processed so if you need to do something real quick (because who can be on call for food for 2+ hours) you can’t forewarn them about it or ask them to just leave it at the door through the app. This is a good app when everything’s going okay but when things go haywire this app is mediocre at best..Version: 1.180.10001

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.Version: 1.253.10002

Tired of lodging complaints - swapping to MenulogUPDATE : UberEats response : Have u updated the app and re-installed. My response : well yes probably 3 times but of course that will make no difference BECAUSE ITS YOUR DELIVERY DRIVERS WHO CANT FIND MY HOUSE BECAUSE YOUR MAPS ARE WRONG. UberEats response: Drop a note to the Uber Eats support. My response : yeah every delivery for the last 10 deliveries AND now the drivers are also logging the problem. MY RESPONSE : So Menulog uses Google maps and can find my house (middle of suburbia on a long straight road - just follow the house numbers) with no probs. So bye UberEats.... For a few weeks the Uber Eats app and website has been showing my delivery address incorrectly. Have tried to lodge complaints but responses rude and unhelpful. For every delivery I have to add a long description to tell the driver to NOT USE THE MAP IN THEIR APP and then ask them to use Apple Maps or Google Maps. Of course none of them do. Then I watch on the tracker getting lost. Then they call. Then I have to give them directions to find my address. The food is then late and cold and the poor driver has made no money on my delivery. I’ve been using Uber Eats for about a year and this problem only started a few weeks ago. Goodbye Uber Eats, hello MenuLog ......Version: 1.149.10001

No customer supportHonestly this app is terrible, there is no customer support instead you just get a robot who can’t help you. The drivers are also very hit and miss and make limited attempts to contact you. I would not recommend this to anyone, due to the lack of options with regards to support. I have used delivery apps in other countries and they are far superior. Uber just knows they are the main player in the market and have got lazy. They need to look in the mirror and reassess whether they are showing care for their customer, as at no point did I feel supported during my experience..Version: 1.235.10003

Beware..I’ve had mostly good experiences with this - professional drivers, reasonable prices and timings.. until today. My order went missing. After calling the store an hour after the supposed delivery I found out why. A driver picked up my meal, cancelled the order straight away, and probably ate my meal.. I didn’t get as much as a call. Ok sure, maybe there are dodgy people out there (how did he become a driver ?), but next is the process of getting my money back. There is a horrible single line field that I had to to fill out all of this in, in a horrible web view, and throughout I had no way to call either the driver or Uber to figure this out. I feel absolutely helpless and this has ruined my Friday night. Thanks, Uber. UPDATE: while I still don’t think trying to ‘resolve’ this issue was easy to do, I got a message back from a customer rep saying that they will refund my order and add some credits to my account. Will that be enough to make me use the service again? Not sure... but at least it’s a reasonably good outcome for me..Version: 1.178.10002

Very disappointing customer careI have been a loyal user for Uber eats for a long time now, but now I feel I can no longer continue to support a company that cares so little about its customers. I placed an order at 11pm one night and expected everything to be going as normal, 30 mins pass... a hour passes... an hour and a half passes. And I get in touch with my delivery partner only to find out my order had never been received by the restaurant in the first place. After another half an hour of my delivery partner going around town for no reason and then going back to the restaurant to check again, it was too late and they were already closed. Turns out my first delivery partner decided not to deal with this mess and pawned it onto the next, who also decided to mess me about. My order finally got cancelled at 1am after I TOLD them to cancel and I was left without food for the rest of the night (because everything is closed). If I had been informed of this straight away I could have had a chance to order other food. But no. They decided to leave me hanging. I reported this to Uber eats and they gave me some robot response saying they aren’t going to do anything further. All I wanted was to feel like a valued customer, to have a decent apology and for them to speak to the restaurant to ensure this doesn’t happen again. Failure to do this, means that I can no longer support a company that doesn’t care about its customers. Uber eats, you have lost a loyal customer..Version: 1.255.10007

Poor service and policiesHave been refused a refund on missing food items because I submitted an issue one month prior, also for missing food items, and not even from the same restaurant. I was told “The nature, frequency and similarity of the complaints received are not indicative of the service we offer and are highly atypical of any one account.” Obviously unsatisfied with the response I then resubmitted the complaint and wrote that the food items were definitely missing and I would like a refund as soon as possible. The response to this was even worse. I was told they were unable to make any adjustments and they followed it up with an accusatory statement. “Please note that Uber monitors user activity and reserves the right to deactivate accounts found in breach our Terms of Service, which includes abuse of appeasements or refunds” Not sure how they came to the conclusion that I am lying and I think this is very poor service. The fact that it can’t be proved or disproved begs question for a better system? Additionally why am I being penalised for correctly using the complaints system? Maybe if you don’t want people using the system more than once then don’t mess up on orders?.Version: 1.211.10001

I had to cook instead!Would love to have used this app but no joy. Every time I tried to order it said “error verifying payment profile”. Contact support who sent me a website link which didn’t help. Can’t edit card number. Can’t delete because it’s my only payment option and can’t add another as it’s my only card. Tried to add same card again but came back with card already registered. Money in the account but called the bank anyway who said they couldn’t help. Even tried to register another account but never received the verification txt. Guess I’m having eggs on toast 😩.Version: 1.111.10001

If it’s not better than the ones available, why would I use it?We consumers will always choose the best available options out there for us right. When UberEats came I thought of giving it a try. There was a lot of promos so I thought of ordering this Christmas. While browsing and adding items to cart I mistakenly pressed place Order (which I didn’t want because I wanted to order multiple items and there was a promo which wouldn’t apply for orders under a certain amount). I immediately pressed cancel without a second delay. Now the app says they restaurant have started preparing and order cannot be cancelled. So I have to contact customer support for that on phone. They took 10 minutes to cancel the order, then said I’d still be charged for this. Now I lost my coupon, have a negative amount in my account. Why would now someone would go back to using it!!?? Also while ordering it doesn’t even show that a negative amount is added. There’s almost nothing in the whole UI to tell you that negative amount is added until the delivery man picks up the package TBH the app UI/UX both are very user friendly and intuitive. But it takes only 1 bad experience. So I hope you guys do something about this 0.1s “started preparing thing” & make the negative amount visible. till then, Going back to my previous app which could handle these situations without such hassle and direct chat communication..Version: 1.218.10009

Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Version: 1.246.10001

DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Version: 1.279.10005

You’d better trust your hunger to RappiWhat’s the worst thing that can happen? That you le food is late? Nope. That your food is ready but a driver accepts a trip to pick it up BUT drives away. He doesn’t cancel the trip, keeps driving away (and your hunger piling up). You call Uber support. Guess what! “Your order is within the estimated delivery time. Is there anything else we can help you with”? Note that this is 30min past the ORIGINAL estimated delivery time AND after the original driver finally was gentle enough to cancel the trip AND another guy 10min away from the place took the trip. N-I-g-h-t-m-a-r-e..Version: 1.264.10006

Poor QC. Poor Customer Service. Just poor.I have been a LONG-TIME Uber user. I was one of the people telling you to download it when it first came out years ago. I currently have platinum status on the app. I say all of this to let you know that this app and this company are garbage and you should take your money elsewhere. I live in the NYC metro area and have, for years now, had orders delivered incredibly late, orders show up with items missing routinely, or orders just now show up at all. Sometimes, you’ll be lucky enough to get a refund from the generic, robotic customer service rep who is always “so sorry” that something happened to your order, but even when you present photographic evidence that an order was unacceptably late or altered in some way, they will tell you to take it up directly with the restaurant, despite the fact that the restaurant never dealt with me and my money went through Uber’s greedy little system. I have always known that by using Uber, restaurants end up making a little less on each order but the convenience of the app was what made it worth using. I have not felt convenience while using Uber Eats in years. I only feel stress and annoyance. It is for that reason that I have sworn off using this disgusting platform again. I hope the company goes under from all that debt you’ve accumulated. No amount of discounts you try throwing my way will bring me back. Your competitors will have my business now..Version: 6.76.10002

Missing Items and Food contaminationI have recently been getting a lot of my items either missing, or there is hair, pieces of other food, or questionable substances on my burgers. Today I ordered a chicken sandwich from McDonalds and chewed into the sandwich, as I pulled back clear sticky liquid that wasn’t mayo drooled out of my sandwich and into the box. I reported the problem and was met with a message saying that due to that fact that I’ve been asking for refunds for missing items, I will not be getting one, even the the food was contaminated? I have shown proof and even taken pictures of the contamination within the food and you’re not going to give me a refund for something I ordered that was clearly not safe for anyone to eat? For those who want to download this app don’t, I use this app the order with family all the time and will have items missing, contaminated food and broken packaging. Asking for a refund for something you bought that was clearly not up to standard is reasonable, but apparently can’t even report genuine issues..Version: 1.205.10000

More often a bag of empty promisesI used to love getting an Uber eats order once or twice a week but now I’m just continuously disappointed. The orders are either incorrect or have the wrong thing in them. I had a whole part of my order missing the other night and was quickly refunded. Having this happen ruins the excitement of what you want to get and there’s no way of knowing if it was the restaurant or the driver as both will say it was the others fault. Not to mention the sudden increase in charges such as service fees and delivery. The items already cost more than going to the restaurant yourself and in lockdown that isn’t always an option. What other charges are going to be lumped on next? After the service and delivery fees are added it can be more than a whole meal and I’m more likely to just not even order at all when it’s almost another $10 on top of everything for average delivery service. Deleting Uber eats and just going to use other delivery apps or make 2 minute noodles from now on. I can know what to expect with them. Which is a shame because I would love to support local businesses during these difficult times but I just can’t justify the cost anymore..Version: 6.75.10005

SmhI ordered my food at 1pm, the delivery time was expected to be at 2:10pm, which was fine because my lunch wasn’t over until 3pm, I get an hour lunch. At 2pm my order delivery status went from 2:10pm to 2:40pm I’m not sure why but there’s no excuse and very unacceptable. I tried to cancel my order for 10 minutes but the prompt wouldn’t appear at all. The app is not working accurately. I tried to contact my driver to see if he could drop off my order to me as soon as possible due to my lunch going to end soon, but of course I didn’t get a response. To make matters worse the driver delivered my order to the wrong area, causing me to leave my patient, I wrote specific delivery instructions and they were ignored. Also my food was cold. I tried to contact customer service to report the issue via, website, app and phone and unfortunately got through to nobody, the phone repeatedly disconnected the call and the chat option wouldn’t appear on the app. I will be sending a email to Corporate as well as the phone screen video of myself repeatedly trying to cancel my order with no success. I feel disrespected as a customer; this issue has happened more than once, enough is enough. I will be canceling my UberEats pass, I refuse to give this company my hard earned money just to be treated like trash. I work hard every day for my money so please don’t think I am low life trying to get a discount. I am a paying Customer giving a review on a company I made a purchase through..Version: 1.270.10007

Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..Version: 1.239.10003

NopeI have ordered food off this app multiple times for the sole reason that they are slightly cheaper than DoorDash. However, I see now that DoorDashes prices are worth it because they’re service is better. I recently placed an order and my initial wait time was about 25 minutes, as time went on my order got pushed back farther and farther. Eventually the restaurant I ordered from called and said my order had been ready for an hour and no one had been to pick it up. Mind you, the restaurant is now closed, which means the kitchen is closed so there’s no way to keep my food warm. Thankfully the last at the restaurant was nice enough to call Uber eats and inform them of the situation as well as let me know. As I’m getting in my car at 9:40(order was ready at 8:40) to go get the food, FINALLY it says someone picked up my order. I went to the Help section of the app to see if I could leave a complaint or comment but no, I could only rate and comment on the restaurant itself. By the time my food arrived it was lukewarm and not even worth it anymore. I understand that things happen and no service is perfect but once an hour goes by I should’ve been given the option to cancel my order or wait it out. It is completely unacceptable that the restaurant was the entity to make me aware of the situation and not the company I ordered from. In conclusion, I say save your time and money..Version: 1.252.10002

Never using againFirst time Uber Eats user today. Ordered a box of donuts from a local store to deliver for a colleagues bday in the office. It’s tricky to go out of the office in our line of work so having them delivered was an easy option. I placed the order, then saw that an Uber Eats driver had picked them up. I received notice that my PayPal account was charged. But then within a couple of minutes the driver had cancelled the order and returned them to the store saying that he couldn’t reach me. Firstly, there wasn’t enough time for a driver to get all the way over to us in that couple of minutes. Secondly there was a receptionist at the door waiting and nobody attempted to deliver. It appears the driver got a better paying job and cancelled. I called the store and they said that I’d need to pay again to collect as I’d paid through Uber Eats which is completely separate to them. Then there’s no contact number to actually talk to someone at Uber about it and to try and follow the link to leave feedback for the driver is impossible as the link keeps redirecting to the home screen in the app. The experience has been completely frustrating and inconvenient and I’ll be deleting the app and never using Uber Eats again..Version: 1.253.10002

Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.Version: 1.206.10002

The few negatives eclipse out the amazing positive experiencesThe UberEats app is great. I would really love to give this 5 stars as I’m very pleased and happy about many great features and experiences and I would love to rave on about many positives… unfortunately the few negative experiences quickly shadow and eclipse and undo all the goodwill… unfortunately things like constant reminders to (force ?) a sale when I decide not to order something keeps popping up… I’m reminded that I didn’t check out when I clearly canceled and decided not to order. I cleared the cart multiple times… but I always end up getting the notifications anyway and I can’t turn this off unless I turn off ALL notifications and that’s not what I want to do… there is no customisation configuration for this “undocumented feature”. The feedback system is a limited pigeon hole box approach which does not meet the specific issue which is unique… I am only given a few options each with pros and cons and I can only choose the lesser evil and “take the best I can get” of the lesser evil… I don’t have an option to rate how ubereats failed on a particular order when it’s not the driver or the restaurant..Version: 6.68.10002

BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP! I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.Version: 1.253.10002

Quite tired of dealing with Kafkaesque bureaucracy just trying to receive my mealAll of the last dozen orders I have placed, from several different restaurants, has been wrong in one way or another; an item is missing, an item has the wrong ingredients on it, I receive the incorrect quantity of a particular item, etc. Uber Eat’s answer to this is “I hope you weren’t looking forward to eating that today since you’ll be getting your refund in 3-10 business days”. There’s always the option to spend the next 30 minutes trying to work things out with the restaurant yourself, and maybe if you’re lucky you’ll even get what you paid for. Sure would be nice if the app itself even remotely succeeded in it’s goal of simplifying the process of ordering food, instead of the exact opposite. Seems like they prefer obscuring their shortcomings and faults by funnelling you through automated responses and non-committal apathy in an intricate ballet of ineptitude and denying responsibility rather than work to improve their services..Version: 6.99.10004

Rewards ProgramUber would have to (BY FAR) have THE MOST un-loyal rewards program of ANY premium company in the world. I would have to say that no other company I can think of that runs a loyalty reward program that turns over a tier status every 6 months and dependant on which part of the world you live in, those price spends to qualify for status varies dramatically. Every other big company in the world who’s members weren’t able to use/gain/maintain a status were given a 1 year extension to maintain their status and even improve it. When Uber was telling the world not to ride and use their service, you still tuned everybody’s status over and gave no compassionate grounds to extend it. Your 6 month tier rewards program is a joke. You should be ashamed of yourselves in this day and age to provide such a poor and what some would say corrupt rewards program. I would have to spend up to $4,000 to gain platinum status where I am, where some countries on the other side of the world may only have to spend a maximum of half that to gain the same status. There is nothing fair about your rewards program. Here’s a tip. Make it FAIR, make what every other company does and make it last for 12 months and make it seem like people are getting some form of value for their loyalty. Then Uber May actually start turning a GIG economy profit..Version: 1.243.10001

Happy but disappointedThe drivers i experience in emu plains are great, they understand what leave at the door means unlike other apps where it is contact less but they still knock and wait for you too answer, working for a disability service and getting food delivered, it is a priority we do not bring anything in from out side that could effect our customers, that is why I appreciate the drivers for being so good in the exchange, now for why this is not a 5 star review (anymore) I am very disappointed in the new service fee that has been added, I am now paying for a service fee and a delivery fee in one go, so I usually end up paying about $8 for delivery which is annoying but not the end of the world, the reason why I am not happy about it, is I use to tip my driver very often but since the service fee has been introduced I have been heavily discouraged of doing so, this is a very greedy marketing technique in my option to push sales on the new $15 a month Uber pass service which will grant you a no delivery fee from what I have seen, this has directly effected my decision to help the driver that does the hard work to deliver my meal and I hope driver’s speak up about this because I am angry for you’s it appears disgusting considering the tip system is a very good tool that I like about this app, knowing the driver is going to get more then $6 for driving 10-20mins to me made me feel better about them using there time and effort to deliver my food..Version: 6.60.10003

DONT DOWNLOAD THIS APPIts a scam i just ordered with them taco bell and i used to be a frequent uber costumer and I used to order with them all the time however after my disgusting experience today they have lost a customer. I ordered from taco bell and the courier stole my food he did not arrive and claimed he had. I understand that covid is a thing hut we have a door bell and a knocker usually delivery drivers would knock or ring the bell before leaving but this guy claimed he had waited for 7 minutes then left i am pretty sure thats fake. But anyway i tried to talk to the customer service team and they were no help in offering me a refund or any help what so ever i spent £40 for them to not even consider offering me anything i tried explaining to them that i am a student and that type of money is not easy to come by for me and i cant waste it but they flat out refused to even consider to help me or explain to me why my refund was not possible they are the worst delivery service ever when it comes to customer service i tried to call them and the automated women hang up on me twice anyway i am not happy with this service at all and will make sure me my family and friends go somewhere else to get delivery maybe deliveroo or just eat. If you know whats good for you do not order with uber at all there customer service is absolutely ridiculous and the worst thing ever i am extremely annoyed..Version: 1.269.10003

Extremely poor serviceI installed the app for the first time (already had an account) and had a look through my previous purchases. I accidentally pressed the order button when viewing my previous orders and this had gone through straight away with no security prompt at all. I was trying to close the app with the home button but it accidentally hit the bottom banner at the time. The order got accepted within 0.1 seconds but the restaurant wouldn’t pick up the phone at all. I called and messaged UberEats to cancel the order ASAP but this was too late. I couldn’t cancel right after ordering because the order got accepted very quickly! UberEats did nothing about this and said that they can cancel the order but not give a refund. Following this, I made a poor restaurant choice and ordered some food from there, attempting to take advantage of some discount codes I had. This resulted in poor quality food and a milkshake that was filled just a little above hallway. I complained via the app and got a response within 5 minutes saying a full review had been made and that no adjustments will be made to this order. Overall, the security and customer service of this app is very poor. It is definitely not the place to try new restaurants/take outs. If you wish to take advantage of any offers, I suggest you only use it with restaurants that you know provide a quality service..Version: 1.206.10002

Wrong order multiple times and no refundI’ve been on a business trip for the past two weeks and with the pandemic going on it’s very discouraging to go out so I thought this app would be a nice alternative. I’ve been using the app for years and only now have I’ve been having issues. If my order was wrong I would give a picture and they would give a discount or credit or get the item to be sent out but this week I’ve been getting both the worst food and service. Every time I let the Uber support team know they essentially say “sorry but oh well” and that’s it. For instance, I ordered a steak and it was raw; I let them know with a picture and they didn’t do anything. I got two pastries the next morning and they gave me one with bacon on it (to which I don’t eat pork) so I was very upset to get the same message saying they’ll look into it just to say they weren’t doing anything about it. The next day I ordered dinner and they gave me someone else’s order of way less food to which I sent a picture and even tried to reorder my food. Of course to no avail they said they couldn’t refund the money and the place had just closed so I couldn’t even get my order. I am honestly fed up. Whenever I have this issue with another app they fix the issue right away, but I use Uber a lot so I usually use this app for food as well. I will not be using Uber or Uber eats again if there’s no change to how they look at their customer support issues..Version: 1.258.10000

How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Version: 6.65.10002

AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..Version: 1.207.10007

Worst Customer Service, DoorDash is betterI have been a customer with Uber for several years. I have had several problems with rides in the past and have tried to not be upset by these problems. However, I recently tried to place an order with Uber eats and my food was supposed to take 45 minutes - 1 hour to prepare and be delivered. I understand that with everything happening that it may be difficult to find drivers, however that does not excuse the fact that it took over 2 HOURS for me to even hear from them about the status of my food. At that point we had found something else to eat and I decided to cancel my order. However they still charged me. As a college student, I don’t need corporations like Uber charging me when I don’t even receive my food. I decided to contact customer service and they were the most incompetent people I have dealt with in my life. Instead of responding to my problem they continued to send canned responses and offer no real help. I am disgusted with the service of this app and will never use ANY Uber apps and will caution anyone else to use something more reliable. Fix your policies, if a restaurant has accepted my order then there should also be a driver that accepts it before it’s made otherwise people shouldn’t be charged. You have lost a customer and I will ensure that others hear of my experiences and reconsider downloading this app or making any purchases with Uber. Fix your customer service :).Version: 1.250.10004

Payment and customer support issuesInterests is charging me incorrectly and not delivering food. I followed the apps prompts and tried calling customer support when the app wouldn’t process my order. Customer support then said I had to send a message through the app (there was no option to send a message throughout the app). They implied the message was received instantly, (after twenty minutes of searching for the send message instead of call option) so there could be fast reply times but this is so far from the case. I am so disappointed with ubereats and am very reluctant to use again. I’m just hungry, I want my food.Version: 1.194.10001

Horrible.Seriously? A problem with 3 different delivery drivers for the same order? First time, Uber driver agreed to delivering our meal, but he was over 25 mins away from the restaurant and us. He hadn’t left, so I messaged him, where he replied that he’d leave in 5mins. He never did and I did not want to cancel, as I knew he was trying to be dodgy. I called the restaurant and advised them that my Husband would come to pick up the food. This was 20mins later, mind you. Then UberEats called and said they’d assigned a new driver. We tried to message him too... and no reply. Also, did not move. Don’t know what happened but a THIRD person was then assigned and he was on a bike. He ALSO did not move. The restaurant called to say that his “bike broke down,” and he cancelled my order. I had a hungry 8 yr old child AND a 6 month old baby at home, so thank God my Husband was home to pick it up! This is seriously shameful... and not at all the restaurants fault. On top of that, Uber Eats customer service was very blunt and unapologetic. I was happy with them up u til today. This is unacceptable. Even if I wasn’t charged for my cancelled order and the complete stuff around with 3 different drivers, customer service had a job to do and they failed miserably. And just a tip for Uber deliverers... I ALWAYS TIP if you have excellent service. Those who don’t get a tip, there’s a reason..Version: 1.258.10000

ETA sooo unreliable - least preferred delivery serviceCompared to Deliveroo and Foodora, I prefer ubereat the least except the other two isn’t available at one of our locations. When I work in the city which is most of the week, I never use Ubereats. Why can’t you figure out how to give some reasonable expected time. ETA will change to one minute to go when driver hasn’t even picked up the order yet? Why would it change to arriving in the one minute when it was about 5? Then keep extending because obviously if they’re still cooking, how can it get here in the next minute? Better to not have an estimate at all than one that you can’t rely on this obviously Edit: in follow up to the developer’s response below - would have otherwise been accepted as reasonable if weren’t for Deliveroo and Foodora not having this issue for me ever. I order food 5-6 times a week as do my colleagues to our office. The other platforms do have bug and flaws but this is a design issue. Their delays are just that - delays due to other circumstances. This is inherent; the rider isn’t even at the restaurant yet and it says my food is 1 minute away, etc. Improve your platform..Version: 1.146.10001

Be cautiousThis app has its up sides and it’s downside however if anything goes wrong during an order do not expect to get much help from customer services. I have placed orders on this app before with no problem however I placed an order with the wrong delivery address. When speaking to customer services, I was told that the address would not be able to be changed until after I had been matched with a delivery driver and would have to negotiate with the driver whether my order, which I had already paid for btw, would be delivered to the correct address. Once matched with a driver there was no contact info forcing me to collect my order in person with the delivery driver there. On top of that customer services cancelled my order and stated that my order had been refunded despite my explicitly telling them that I had my order. A call to the restaurant confirmed that my order was in fact not paid for and I would need to pay. This is a ridiculous practice by the app and customer services who quite frankly did not want to know and could have quite possibly left me in hot water had I not called the restaurant back to make sure..Version: 1.224.10003

Worst Customer Service and delivery experienceI ordered my meal and was shown it would arrive in 50 - 60 minutes. An hour and some time later, I contacted uber eats customer service to let them know the food was late, but the first agent told me it was an expected delay and dropped off from the chat. Sometime later, I got through to the second agent to let her know that it was almost 2 hours and my food hadn’t arrived. She investigated my case only to tell me my driver was at the restaurant to pick up my meal. I trusted her, but when I checked the app, the driver was in another suburb. After a few minutes, I got in touch with the third agent, and he told me that my meal had been dropped off at my house, but it hadn’t. As I tried to tell him this, he exited the chat. By now, my meal was 2.5 hours late, so I got through to the fourth agent to ask them to refund my money which she did, but she also told me she would make a note of my experience. As I tried to let her know how often I got lied to by the other agents, she also ended the chat abruptly. To summarise - I talked with four different agents about my meal being 2.5 hours late, and 3 of them ended that midway through me, letting them know how my meal hadn’t arrived and how no one seemed to be listening to me..Version: 6.87.10003

Terrible Customer ServiceI bought a food from Subway for my lunch. It was saying that the order will be delivered at 12:20 and my lunch ends at 12:30 and I thought I would be just fine. Then 10 seconds later it said 12:35. I wanted to cancel the order because it won’t make it in time. I asked the customer service and they canceled it and did not refund my money. Even it was their fault. They told me it Will arrive before 12:30 and then they extend the time and also refused to refund. Guys trust me do not use Uber Eats. Use Doordash. I had a friend who waited for 30 minutes and no one accepted his order and he contacted the customer service and they assigned him a driver and also refund half of the payment and also give him 5 dollar credit into his account. Doordash is more responsible and has a better customer service. Uber is refusing to refund my money even it was their fault when they said that my order will be arriving before the told time. Guys do not trust Uber with timing. I ordered a food a few weeks ago. No one accepted my order and I waited 2 hours in the end I canceled it. Just wasted my 2 hours for no reason. They even didn’t assign me a driver saying “Oh, we are sorry we are just too busy”. They should be that busy to make a customer wait 2 hours. So if you have a brain use Doordash. Uber lies, has a trash customer support, and don’t get me started on their irresponsibility Sorry Uber but you just lost a very old customer and a valuable customer.Version: 6.95.10000

Charged for order that never arrivedSo I’ve ordered 10+ times from Uber eats by now. I always tip drivers 20% or above. I messaged the driver, asked not to knock because our baby is sleeping, and provided more detailed instructions to find our apartment. He said he’s on his way. I see the on the app that the driver’s car is in the complex & see message that delivery is complete. I check at our door. Nothing is there. I check all the other apartments nearby & nothing is there. Driver is already gone so they did not wait like they’re supposed to. Tried calling driver 3x with no success. Report issue to chat and get told that I have requested too many refunds & adjustments to orders in the past, so they cannot give me a refund. It’s not my fault for past items being wrong or that the order never got to me despite messaging drivers to help with directions. I’m not sure why there is so much trouble finding it. There building number is a giant sign on the building. I tell them how to get there, where the entryway stairs are, what floor & letter of apartment, which is also a very clear sign on our door. I’m not going to leave my sleeping baby to wander around the entire complex at night looking for my order. This happened one time before & I got a refund. So basically Uber eats stole my money for a delivery that never got me. Extremely dishonest business practices. Told chat I will not be ordering through Uber eats again and deleted my account, which includes Uber ride..Version: 6.102.10002

This is beyond a jokeOkay so I have ordered food from the same restaurant through Uber eats since I started using it and I’m constantly having the same issues, the chips that come with my meal are always cold and never full. I have provided photos to prove this to the people you talk to via the app when you make a complaint and they just give me a $10 voucher saying they hope we give Uber eats another try. Now I have given them multiple chances to fix this, but what happened with my order tonight was atrocious. My chips were stone cold and not full again buuut there was a long black hair in my chips. Now I took a photo of it and sent it to their team and also requested for a refund on the “Self Service” option, the response I got was that the refund I requested was approved and it will be in my bank account in 1-3 working days. That’s not good enough to be quite honest, I believe that my whole meal should be replaced and have my refund given to me. This is absolutely appalling and disgusting. Never ever ever am I going to order food through Uber eats and I am never going to recommend it to anyone else either..Version: 1.146.10001

0 starsThey steal your money deliver your food with missing items n when you use there Uber drive they steal your money Big scam people need to sue this company.Version: 1.207.10007

So frustrating I’ve given up!I can’t even register to try this ap!! “Sign up failed, please verify your information and try again”. Used the contact us on their website, I’m emailed back with the usual, send us a screen shot, download the latest version (which I had thought was an obvious theory anyway). So I try to reply to the email, only email replies are blocked! I receive an email to say use the help feature in the app (which I can’t use). So I go through the hassle of another message via the website of which a screenshot can’t be sent by so I write the error message out. I’m told the same thing. Message them agaaain and I get somewhere, or at least I thought, they offer to set the account up for me. Brilliant! Nope, I go through the website, send email addy and phone number, to be told again to check update of app and to send a screen shot. 😡. I didn’t want a takeaway anyway! Edit: I can only contact as rider/restaurant/business. There is no direct link that I can see to make contact on the link you provided. The page says use help in the app, I can’t use the app as I cannot register! Circles! Edit again: there is nowhere on the help page to comment or ask a question when using my mobile! I am only referring to Uber eats. The app cannot be used for anything until registering, I cannot register!.Version: 1.111.10001

AvoidI just deleted the app. I’ve been using uber eats for years however the service deteriorated in the past few months. My partner ordered pizza, it was ready for collection for 1.5hrs, we tried cancelling by calling customer service but we were advised this is not possible and we should accept the order no matter what (it was past midnight at this point). After some time it was finally picked up. Pizza was stone cold when we received it but uber eats would not want to refund. Last night i used the app to order, i was required to place order within 4 mins to get free delivery. When i did submit my order i received a push notification that order did not go through and that i should try again in a few mins. So i did in 5 mins. To my surprise, delivery guy turns up with 2 exactly same orders and of course i was charged twice. I looked at the app and there were 2 orders on the list. However there was never any tracking for the first one and as i said i got a notification it did not go through. I refused to accept 2 sets of orders. I emailed customer service and they refused to help whatsoever, just the standard reply they understand my frustration but could kot help. Anyway, app deleted and have told friends about this experience to warn them. Apparently they had the same complaints. Terrible customer service. You refuse to refund for a terrible service provided, yes you got the small pennies for now but lost the custom..Version: 1.218.10009

CrosseursJe ne donnerais même pas une étoile. Ils ne respectent pas leurs offres. J’ai accumulé 9 commandes au même restaurant et comme par hasard, il n’y a jamais de coursiers de disponible pour faire ma 10e commande (jour comme soir) pour obtenir mon 20$ en argent. C’est rendu que j’appelle directement au restaurant pour avoir ma commande et ils livrent à la maison avec leurs livreurs. Fini pour moi Uber..Version: 1.270.10007

Terrible customer service, wrong orders and annoying advertisingLive in NZ but travelled to Peru for a business trip and used uber eats while there for a week. For some reason I kept getting texts in Spanish with apparent adverts for Uber Eats. This continued for 3 weeks and couldn’t block the number as the number they sent from changed every time. Tried to reply with unsubscribe. Didn’t work. Contacted Uber eats customer service on messenger, they said to email. I already had but did again using the link they sent me. The texts kept getting sent so I messaged them again and they said there was no support request from me and linked me the same link. I explained that I had received an email the week before saying thanks for the support inquiry we will contact you shortly. They have not messaged me back since then and this was over a month ago. Useless customer service, I am still getting these annoying texts at all hours even though I have uninstalled the app. DON’T USE UBER EATS OVERSEAS, it’s not worth the hassle not to mention they got my order wrong and if it wasn’t for the nice delivery driver who came back to give me the correct order, Uber eats would never have sorted it out as they weren’t replying to my messages then either..Version: 1.166.10001

TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..Version: 1.108.10001

Ou est ma bouffe?Le souper arrive, je me commande une poutine. Et devinez quoi? Le livreur se trompe d’adresse! Le pire dans tous ça, c’est que ce n’est pas la première fois que ça arrive. La première fois on se dit que c’est un accident, le livreur peut savoir trompé, nous sommes tout de même humain, pas vrai? Mais quand ça arrive 3 fois, je dis STOP! Je viens de Montréal et force est de constater qu’il y a un gros problème avec la gestion des employés qui sont de mon point de vue, très sous qualifié. Si je pouvais donner zéro étoile je le ferais. On ne joue pas avec mon appétit aussi violemment. #BoycotteUberEats.Version: 1.268.10002

Horrible customer service, constant mistakesDo not recommend. They always make mistakes and no one wants to own up to them. They might sometimes refund the missing item but if you want the item delivered you have to pay a delivery fee AND the price of the item to get it (you end up paying more than before). Completely unfair and stupid..Version: 1.108.10001

HorribleWorst customer service. Purchased the pass which doesn’t work. The csrs are rude and keep saying to update app which I did..Version: 1.268.10002

Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Version: 6.65.10002

UnimpressedBe careful with this service. Especially in Gold Coast. Spent $60 on dinner just before everything started closing (we are on holiday so no food at hotel) and we gave the name of the hotel and the carpark to driver. Driver messaged to say on way, then cancelled order. We now have had the money deducted from our account and have no food. Aparently it takes up to 10 working days to get your money back, while the driver realistically is enjoying your dinner free of charge on a fake cancellation. Not the first time this has happened either. Disappointed but not surprised in the bad service..Version: 1.185.10002

Food not delivered. SCAM!!Ordered food at 6:06. Uber eats app said delivery 6:40-7. No food arrived. I ring the restaurant, they tell me the food was picked up at 6:40 (initially). I ring Uber eats, they tell me the food was “delivered” at 6:30. How is this timeframe even possible when I live at least 10 minutes away and it’s a busy Japanese restaurant at peak dinner time!! Will they drop everything to deal with my ordered?? Don’t think so. Don’t know if Uber drivers swapped their scooters for Ferrari’s these days but it looks like this one has. I asked Uber eats to contact the restaurant. They said the restaurant said it was picked up at 6:40 (now the timeframe makes more sense). I asked how is this possible? Uber scratches their head and rings the restaurant again but then this time tells me “sometimes the restaurant gets their time sheets wrong”, but it seems Uber eats doesn’t. Uber eats now say it was picked up at 6:20?? Are you number crunching these crazy times??? I initially rang the restaurant (Niji in Kensington) and they told me that it was picked up at 6:40 before I contacted Uber eats. Uber eats kindly said they will “as a one off refund the money for the food”..... that never arrived in the first place. Don’t know who’s eating my sushimi tonight but enjoy it while I delete the Uber eats app. Don’t get scammed..Version: 1.218.10008

Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.Version: 1.227.10004

DO NOT USE! you WILL regret itHad horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk..Version: 6.98.10002

Bad service to contact in emergencyAbsolutely ridiculous app. I ordered for the first time though had the app installed since ages and manually typed in the address that I wanted my food to be delivered and checked out. But only after checkout I could see that the delivery address was different to that I entered and was set up automatically from the time I had downloaded the app. As soon as I noticed I tried to cancel the order but I could do nothing. I was in hotel quarantine and wanted to eat something as I could not eat food I got delivered from hotel. I called the shop but they could do nothing. I tried to have chat via app but replied the msg bit late. Waited until the delivery was picked up and Called the delivery person but he could not help. I had no friend to be able to pick the food from the delivery address as all my friends were pretty far from that area. The food was delivered to that default address and got waste. The delivery guy could not help as he was new and was unaware what he can do. So he left the food in that address and I and my sister could not get that meal. Absolutely bad that I could not change the address or cancel the order even within so short time of order placed. No contact number to get help from the app. Felt helpless. Food got wasted too..Version: 1.266.10002

ETA is misleading and problematic!Every time I order an item from the app it promises a certain arrival time but lately the quality of their deliveries has been on decline. Not only has the app forgotten where I live (now sending drivers to the next block constantly, even though it’s the same address) which I could understand if it’s a map issue but not only that their estimate of arrival are not based on anything and sometimes I’ve waited hours on end without hearing from either the app or the driver. WHEN YOU WANT TO COMPLAIN ABOUT THE ONGOING ORDER (or ask where it is) THEY BASICALLY JUST LOOP A TEXT SAYING THEYRE PREPARING BUT BASICALLY IT MEANS GO BACK TO YOUR BUSINESS WE WILL GET THERE WHEN WE WANT. This is very problematic because I’ve had times where I order dinner and it wouldn’t arrive until midnight or later and the food would arrive cold. Oh and one of the biggest issues is that no one ever comes in the vehicles they say they will come in, causing confusion. Also they just happen to give the food to anyone who walks by, with minimum questioning. I’ve lost orders to strangers because of the app’s lack of control over this..Version: 1.184.10002

UnprofessionalUnprofessional customer service! Doesn’t answer my messages and messes up with everything.Version: 6.73.10005

Very disappointing customer serviceHave had an issue with an order which comprised 4 items and cost around £23... turned out one of the items was cancelled (worth £3.5) by the provider. When the remaining 3 items were delivered, I received an e-mail telling me that my bill for this order amounted to £24.5 which did not make sense in any way. It turns out I was charged a small order fee of £5 while it wasn’t my fault if one item was not available. Tried contacting UberEats to ask for a refund on the small order fee, and not one person was helpful in this situation. I have just now been told that this claim is considered closed with no refund for me. I find it really disappointing that I have to bear responsibility for a situation which I haven’t chosen. It is also very disappointing to not have any phone number on which you can resolve these kinds of issues a lot quicker rather than through e-mails where the answers are generic and being repeated a few times. I wouldn’t recommend for anyone to use UberEats given that they rip you off whenever they can and their customer service is just the worst. I wasn’t very fond of Deliveroo, but to their advantage, they have a proper customer service and if there are any issues with orders, they resolve them immediately unlike UberEats..Version: 1.287.10002

UselessThe whole app sits on a pretty awful and annoying business model, which simply makes the app a source of frustration. Ordering from the app the last few of times has been a real test of patience. You order your food, the restaurant starts to make it, a “delivery partner” selects to make your delivery. Half an hour into the food being prepared you can see the driver on the map, miles away from the food establishment, doing who knows what. One time I ordered I could see the driver actually going in the complete opposite direction, when I messaged asking if they’re picking up the food the guy dropped off, and another driver then had to be found. A couple of days ago I ordered some pizzas, and it took over 1.5 hours for them to be delivered; it was 4th time lucky with the delivery driver as 2 had to be turned away because their boxes were not big enough for the delivery (called the restaurant after over an hour of waiting to find out what’s going on). 3 one appeared on the map and then dropped off again. The food turned up cold and after we had to make different lunch arrangements due to wait time. There is nowhere on the app to give feedback about the actual concept and the fact that the process is sloppy; probably having something to do with Uber Eats making the drivers double up on deliveries or something like that. Not using it again, just thinking about the Uber eats app makes me annoyed..Version: 1.279.10006

Choose DELIVEROO IN MELBOURNEI am always working and don’t have time to cook. That means I order food almost every day. In the beginning I loved UberEats, never had a problem, I order, pay and get my food delivered. It should be simple right? Well, not anymore. My orders starting not being delivered, restaurants couldn’t match my order with a driver (and I live in the busiest area in Melbourne). I feel sorry for people who live in the suburbs, because if I am encountering problems in the busiest area of Melbourne where most restaurants are... can you imagine being away from CBD? Poor customers. After a battle of complaints over the phone, all I get from UberEats is a $10 voucher every time they mess my orders up. Well, guess what? How about NOT MESSING THEM UP in first place? I don’t want your $10 vouchers. I want my food being delivered ON TIME and correctly every time. After frustration on top of frustration, I moved to Deliveroo which has beautifully shown quality service. What gets me more frustrated is walking around the streets seeing UberEats paying people to give away vouchers to first-time users. Who about you guys focus on fixing the exisiting problems first?.Version: 1.164.10000

Awful ExperienceAt about the time I was expecting my food to arrive I was phoned by someone from Uber to be told that delivery could not be made because of a ‘car issue’. According to the app the food had already been picked up. I phoned the restaurant who told me the driver had never bothered to fetch the food. The driver wouldn’t answer his phone. Clearly he had found a better paying job so just didn’t bother with my order. He was quite happy to leave my family without dinner and the restaurant with wasted meals. Totally unreliable. Totally unprofessional. Total waste of time..Version: 1.211.10001

Terrible Customer ServiceI use Uber and Uber Eats multiple times a day, but my house is sometimes difficult to find. Because of COVID-19, I have been requesting to have my food left at my door rather than meeting my driver in person. I always reach out to my drivers to leave detailed delivery instructions (both in chat and in the instructions box) but sometimes drivers ignore my efforts and leave my delivery somewhere else. I always try to find where they left it, but when I can’t, I request a refund and reorder my food. This has happened so often in the past few months (because I haven’t been meeting my drivers outside), that they now refuse to give me a refund regardless of my issue. Less than an hour ago, I received a delivery with about $20 worth of food missing. I reached out to support to get a partial refund for the missing items on my $60 order, providing a picture and explaining the situation, but both times that I spoke to someone they informed me that there was nothing they could do. I’m really disappointed because I genuinely use Uber more than once a day every day. I really hope that this review will draw some attention to this issue and possibly result in a refund, otherwise I’ll have to turn to other apps like Lyft and DoorDash. I hate leaving reviews like this, and truly wish I could leave a higher review on an app that I use so often, but I don’t think it’s fair that I am being charged extra for things that are out of my control..Version: 1.248.10002

Useless serviceI used to use Uber eats all the time but the last few months the service has been beyond a joke. We’ve had multiple orders completely messed up, people’s food not turning up, wrong orders being delivered and Uber eats customer service was so appalling, they refused to help, refused to bring us new food and just left us with someone else’s order!! We were forced to take a refund even though we wanted a reorder and then after waiting 20 minutes to talk to someone on the Uber eats helpline they just told us to use the ‘help’ section in the app. Because this was the second time we made a claim about a wrong order the helpline refused to help us!! Said we can’t make a second Claire. Disgusting customer service, you should be so ashamed of yourself for leaving your customers without food or any help to get their order when YOU'VE messed up several times. How can you possibly think that’s acceptable not only to not help us when we spent over £100 on the order and then waste all that food from both our and the other customer’s wrong order especially during a global pandemic. Shame. On. You..Version: 1.243.10001

Will not be using again !!I have used this service a few times one and experienced issues with a couple orders. One was where my allergy instructions were ignored and I got a 1.20 refund for a £25 order. Cross contamination meant I could not eat anything that was delivered. The second was where I ordered a pizza from 2 fat Indians and this order arrived cold. I made a complaint through the app and was told there was nothing they could do !! Total joke right. On each occasion I asked to make a formal complaint and on the first occasion someone stepped in and upped the refund to £3.40 but on the second tone I was copy and pasted the same response to 6 messages I sent with several questions in each message. It was if I was speaking to a computer that was just send the same response and either not understanding or not reading the messages and just pasting the same answer. This is a total joke and the service I have received from this is disgusting. I can understand 1 mistake to get a bad advisor but on several occasions about different issues and even when just trying to make an enquiry it’s a total nightmare. Avoid using them as everything is good until something goes wrong !!.Version: 1.260.10001

Worst thing on this planetWhere do I even begin with this nonsense. So last week on Valentine’s Day, my partner and I decided to go London and order some food from our favourite restaurant, just so we could enjoy our meal in our car as you do. Ordered through Uber eats and picked up our meal and went to the car to finally devour our highly anticipated meal. To our bemusement, the food was stone cold, looked old and stale, so we took it back and asked for a refund. Restaurant informed us that due to the fact that we ordered from Uber than we should deal with them. Sent in a complaint to Uber on the same day and they did not reply until 3 days had passed. When they EVENTUALLY REPLIED, 3 days had passed and they had the audacity to send me a pre populated msg stating that they can’t do anything because 48 hrs had passed. The cheek of these people to even say that when they were the ones that took their sweet time replying to me. It has been over a week and I have to received my refund, I’m still being sent automated responses and no customer care shown whatsoever. If I could leave no STARS for this company then I would, absolutely shocking how they go about their business, basically robbing their own customers like this. SHOCKING AND THEY SHOULD BE ASHAMED OF THEMSELVES..Version: 1.281.10002

Warning to all- DO NOT ORDER FROM HEREExtremely bad company to use as a service! I ordered pizzahut, driver messaged saying he had arrived but didnt, arrives late saying he went to wrong address, i said oh no hope my food hasnt gone cold, all my food was cold, he said all in one sentence- sorry i cant do nothing thank you bye and walked off! I said thats not ok to do, he then replied i dont talk to rude people! When i wasnt rude to the slightest, i also noticed once he left i was missing the icecream, tried making complaint to uber eats they refused refund and said they couldnt do more than refund me a mere £1.73 refund for missing icecream! I then done research and found so many people have had the exact same bad service from both the drivers and company. Please save your money go use deliveroo or just eat. Do not use ubereats, this company needs to be shut down! The worst service i have experienced and clearly no improvement no matter how much they say they are trying to because as you can see SO many people are complaining about the same things! I will be telling everyone i know and take this as far as i can this is unacceptable yet nothing clearly gets done apart from- we are sorry for your frustration we are aways looking to improve! Nonsense! PLEASE DO NOT ORDER FROM THIS COMPANY! LETS GET THIS COMPANY CLOSED DOWN TO PREVENT MORE CUSTOMERS GOING THROUGH IT!!.Version: 1.215.10001

Ordering and cancelling glitches.Was exploring My new Ubereats and an order was started without my authorisation. There was no verification/authorisation/confirmation place to press. I pressed no “go” or “yes” I was just trying to find out what delivery cost would be if I ordered from a particular outlet. I had already eaten and in no way wanted an order then! I could find no way to cancel within 3 mins and the food outlet involved did not have a phone no. in their website so I couldn’t cancel that way either. ☹️ But delivery service quick and friendly. 👍 and good great..Version: 1.145.10001

“Unusual Activity?! Try getting my order right”Because Of this pandemic I’ve been trying my hardest to still support restaurants and uber drivers by ordering delivery. I ALWAYS tip ahead of time, and i have ordered MULTIPLE times at different restaurants surrounding my city. Sometimes my order is right, sometimes it is wrong... the past few times, I have had missing items, burnt items, wrong items, etc... so the past couple of times it’s been wrong, I’ve requested help for the SPECIFIC item that’s wrong, or burnt or missing. The uber eats app themselves ASK YOU AT THE END OF YOUR ORDER TO GIVE FEEDBACK... so again this time... my order was partially wrong and this is even after calling the restaurant to RECONFIRM my order (why don’t people listen?!) HOWEVER, upon going to give feedback on my order, I was going to write what was wrong... but to my surprise, they wouldn’t let me. Saying: “there’s unusual activity with your account” if I order dozens of times and three or four times someone gets my order wrong.... how is this my fault?! I’m just flabbergasted at the fact that I won’t get to eat a whole part of the meal that I PAID FOR AND TIPPED FOR... because it was completely wrong.... and I won’t receive compensation or an apology or nothing for it. All I know is.... this is most absolutely the last time I will be using this food delivery service. We have plenty of options now. So disappointed..Version: 1.253.10002

Bunch of thieves!Order a lot from Uber eats and a few of my orders were wrong or missing items, had no problem resolving the issue the first couple of times but then was denied a refund or a replacement of my order which was wrong and even the Uber receipt didn’t match up with the McDonald’s receipt I received after delivery, upon sending the two receipts to prove that my order was wrong/missing items, Uber still declined a replacement or refund on the missing item. So either McDonald’s have messed up the orders more frequently than normal or your drivers are taking the food out and we are being penalised for this when we have to complain about missing or wrong items, or even receipts not matching up! I order a lot so inevitably the more you order, the more likely chance that you’ll get a messed up order due to frequency, especially at peak times, but to then pass the blame on to the customer and not offer any replacement is disgusting! Is it daylight robbery! I have paid for an item I haven’t received and now I’m down the money and nothing to show for it! But like Uber say “our decision is final” You have lost my custom thanks to this! And if I can find the right trading/business agency to report you to I will be doing so!.Version: 1.210.10002

Don’t waste your time get deliveroo instead !!The one star is just so I can write a review. Might have more options compared to other delivery places but they sure as hell have the worst customer service !!! Multiple times I have been stuffed around and I have to literally beg for a proper refund to which they always refuse even if the food is uneatable but they’ll offer me a 5 dollar credit (which is enough for just delivery alone) I live in an apartment and the worst was when I was in my apartment with my child and I ordered some breakfast for her and it said my meal was delivered .. turns out the driver left my food in the lobby so instead of giving me a refund they offered me 5 dollars and apologies .. such an absolute joke !!! And another time all I wanted was a coffee for me and my partner and they forgot one of the coffees and all I asked was if they could just resend it but they insisted on only giving me a refund which meant if I wanted my coffee I’d have to pay 5 dollars delivery to get it .. absolute waste of money ! At least Deliveroo try and help when it’s their fault by resending meals or missing items if needed without hesitation but Uber eats are terrible even with proof they are so difficult and stubborn !.Version: 1.207.10007

MUST READ TO SAVE MONEY!!!!!!Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ ..Version: 1.200.10004

Hate this new delivery and service feeThe new delivery and service fee is misleading to customers. Just put the costs together, no one is going to not order something because JUST the delivery or JUST the service fee is too high. They won’t order because the total cost is too expensive, they’re inherently linked so why split them? Waste time to find out a restaurant has a freaking $7 delivery but $1.34 service fee even if it’s 5 mins away.... Secondly just advertise what that shop’s cost/service fee is from the start not vague “service fee could be $1-4”. If the food is good enough, people will order regardless of additional fees, because the food is worth it. Otherwise with all this convoluted and sneaky set up you’ve just decreased usability and encouraged more users to competitors like DoorDash, Menulog or Deliveroo, because it’s simpler and straight forward as well as cheaper. I loved UberEats despite it being a more expensive option bc they app was aesthetic, easy to use, you get rewards, has options and good customer service. But this has just turned me off it..Version: 1.288.10004

Inconsistent serviceWhile the process of ordering is fairly intuitive, over the last several months the quality control of the food and delivery has been unacceptable. Nearly every order placed over the last several months has had issues, such as: expected wait times increasing from 15 minutes to 3 hours with no clear way of cancelling the order, as well as drenched, soggy and cold food being delivered. This has occurred so frequently that it is typically best to avoid ordering any drinks as they are nearly always delivered split. Even more common is the consistency of incorrect items being delivered, from a lack of dips or sides to entire incorrect orders being delivered with a large price disparity between them. While mixups inevitably can happen, the rate at which this has been occurring is not acceptable. There is no way to immediately contact staff with issues or problems encountered with deliveries such as over the phone or through web chat, rather this service relies on email. Email contact has ultimately solved some of these issues when they have been raised, but it would be vastly preferable to have contact with someone, live when addressing issues. As it’s unclear what should be done when incorrect orders have been delivered or for missing items..Version: 1.192.10002

Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money. It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit. They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..Version: 1.240.10004

Very poor serviceDo not use. This company does not support when services have been poor. They make excuses and are unwilling to look into the dodgy ways they are providing service with drivers who can’t communicate properly and don’t match the pictures which is extremely dangerous as the person could be anybody a serial killer as far as we know! Which is affecting there own business rep.... but they don’t seem to care. There is no policy in place for them to deal with any problems so be prepared to lose your money. There is no way of contacting them if you have an issue as they have pre recorded texts to send you if you have trouble. You won’t be communicating with a real person. They seem unprofessional and trying to scam people who don’t have a proper understanding of what the law is. Save your money people and use better websites which deal with problems you have a lot more efficiently. This company will never take responsibility for any problem in the order and will just pass the buck and you will be the one to lose out whilst they pocket money they have no right to. Don’t give these people free money. They don’t deserve it. There are people out there who deserve it more. Order directly from the restaurants. It’s much cheaper anyways. :).Version: 1.286.10002

Delivery times often very wrongMore times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated.Version: 6.70.10002

Not happy!! Deleting the appWhen you spend over $50 on dinner, and paying for it to be delivered you would expect the service would try to get the delivery to you ASAP, so your food would at least be hot. My order was given to a cyclist to deliver almost 4km away. It took almost an hour from when it left the restaurant. By that stage my food was cold and soggy. The rider could not find my house after I had left a detailed explanation of it being a unit behind. The thing that has made me the angriest. Is Uber does not have a complaint section. This is the epitome of the terrible customer service. It’s like they refuse to acknowledge you are using their service. And they are blocking their ears so they don’t have to listen. On that point alone I will be deleting the app. If they won’t speak to a customer to listen to help improve their service. Then I don’t want their service. There were many things I could have said to help improve that scenario from happening to other customers, trying to contact Uber for its customer service which is completely non existent shows it’s sheer arrogance in the market. Just so you know Uber, “There are other delivery services.”.Version: 1.240.10004

Letting everyone downThis rating is purely for UberEats. The problems I have experienced every time I used this app are due to this option that lets drivers ‘make stops on the way’. Well, apparently, this seems to include going in the complete opposite direction to my house. So by the time I get my food, it’s lukewarm at best and most of the time, cold. This is not the restaurant’s fault - even though their Customer Service encourages you to point the finger at them - and nor is it the driver’s fault, because they are locked in before knowing where the next stop is. (We checked this with one of our drivers who was very apologetic). I’ve raised this issue with Customer Service multiple times, and their responsive have varied from robotic responses to borderline sarcastic. Pointing out that this ‘stop on the way’ situation is resulting in cold food was met with a response of ‘well you got your food within the delivery time’ - sure, of course I want to wait a minimum 20 minutes for my food to be delivered from the moment my driver leaves the shop because it’ll definitely still be hot by then. I see that UberEats has decided to solve this problem by adding a ‘priority’ option - so now I have to pay extra in the hope I get hot food. Do better..Version: 6.68.10002

A very flawed systemSo you order food... It then gets delivered. You eat. This is the perfect (and preferred) scenario. But maybe the store stuffs up the order. Maybe the quality is poor or something is missing. It’s pretty easy to make mistakes in high volume, fast food service. So you contact the store who then says to put in a complaint through UberEats. There is literally no other way to resolve the issue other than driving to get a replacement product and thus negating the point of using a delivery service and paying the delivery fee in the first place. However... do this too many times and UberEats says you have an unusually high number of refunds and suspends you. It seems to be calculated on an algorithm with no consideration as to what has occurred. There is no contact made with you. Even if you’ve taken and provided photos of mistakes made, contacted the stores involved to correct their errors or reached out to Uber support for assistance... So goodbye UberEats and your annoying application and poor service. There are plenty of other services out there who will be happy for my patronage..Version: 1.250.10004

THEY STEAL YOUR MONEYI WAS CHARGED ONCE FOR $55.66 AND RECHARGED $68.88 FOR AN ADDED TIP ON UBER EATS’ END. I DID NOT AUTHORIZE ANY OF THIS AND WHEN I MADE CONTACT WITH CUSTOMER SERVICE, THEY KEPT REPEATING THE SAME LINE SAYING THAT I HAVE TO CHANGE THE TIP AMOUNT AND HOUR AFTER THE FACT. WELL HERE’S MY CASE YOU [email protected] DOPES, I NEVER ADDED THE TIP IN THE FIRST PLACE. IF I COULD GIVE A LOWER RATING, I WOULD. DO NOT USE THIS APP.Version: 1.270.10007

App is too stupid to find my addressThis app is too stupid to accept manually input addresses. It automatically defaults to the GPS address that it wants to use and won’t take a manually input one. Useless junk..Version: 6.74.10000

Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Version: 1.162.10001

Not happyMy account has been hacked and I want my $20 back. It’s not much money but it’s the principle of the fact that I didn’t order any food. My friends card account was on my account so the money was taken out of her bank. We can prove this with her bank statement. Also my Uber driver account was hacked and used in Auckland. As I received an email saying this had happened. Please tighten your security on this app because I will never use this app ever again and I’ll be telling all my friends about this so they never use this too! Please amend this ASAP..Version: 1.247.10003

No moreYou are lucky to get one star but sadly I have to give it to leave this review. Ever since I started using this app it has been a nightmare and headaches. Ever order the delivery man or woman has ended up in my ally way and not in the front of my house. Which they then end up calling me for me to say the same thing. Like come on it doesn't take a genius to figure out you are not in the front of a house... but there is more, there has been more then one time I have received the complete wrong order. In which I called the help service for uber and received no help. I think it's understandable that some things may end up getting mixed up, but they should be prepared for these events. Finally the app have made restaurants that are 20 min+ away from my house "too far to order" in which my favourite restaurant I can no longer order from but instead can now only order from places in walking distance. Making no point in order for a delivery service. I will not recommend this to anyone or ever use this app again. Even their competitors who ride bikes deliver further then they do....Version: 1.112.10001

Absolute worst appI pity people who developed this. There’s absolutely no way to reset phone number or even log in with email in some cases. Fix it or stay being the worst phone app in the world..Version: 1.214.10002

So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Version: 1.218.10008

Delivery Partner steals ordersI’m very upset with the poor control of Uber has towards they delivery partners. have already been more than 5 times that they stolen my orders. I can assure this, because I saw they behaviour a few days ago with some people I met and they all work as a delivery partner for Uber. So; the way they do it is as follows. Customers ask for food by the app and when the delivery partner picks up the order from the restaurant, They simulate that they are on their way but then just 3 minutes before or so; they cancel the delivery indicating that they couldn’t deliver because is no safe parking place or by one of the options that uber gives to them. Or also indicate that they actually delivered the order, but obviously they do not deliver it. So, they keep the food for their consumption. I always complain Uber about that but they do nothing to solve this issue, they just answer my messages saying they’re sorry and gave me back the money. But this is not enough for me; this issue can’t continuously happen with a company that handles deliveries to people. The people who work for Uber must be honest and not commit these kinds of things that generate bad image for uber. As for me, never again use this application and I hope Uber will update his app and workers; also Uber should take legal actions on the matter so that this does not continue happening because as a company they lose credibility and money..Version: 1.164.10000

No customer support numberAnd no refunds either lol you guys are trash.Version: 1.162.10001

No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Version: 1.207.10007

Horrible, slow, and expensive serviceI used to love Uber Eats but they have gone downhill so fast. Any order I place either items are missing or it takes 1.5 hours or longer to arrive. I’ll place an order where the app tells me that an order from that specific restaurant will take 20-25 minutes and it doesn’t arrive for 1.5- 2 hours... Delivery drivers will just make random stops along the route and the app doesn’t even notify you or ask if it’s alright to add a stop. Drivers will also drive far past my apartment and just keep driving and ignore any call or message I send them, adding 20+ minutes to their route. When I do FINALLY get my food, items are always either missing, incorrect, or cold. This service is way too expansive how horrible it is. The best part is Uber Eats doesn’t even have any sort of customer service phone number, email, or chat option!! They just direct customers to their website which gives you useless articles on how orders can be delayed sometimes and basically that there’s nothing they will do to resolve that. That is probably the most frustrating part. When an order is late they have started to offer you $5 off your next order- also completely useless because I will not be using Uber Eats again when I pay $25 for a sandwich that takes 2 hours to get to me when the restaurant is 5 minutes away. GET A CUSTOMER SERVICE PHONE NUMBER. Complete lack of customer service is awful..Version: 1.253.10002

Will never Use againI tried Uber eats for the first time a few days again after they offered a $20 off my first order. I found a restaurant went through the menu in the app and placed my order. 5-7 minutes pass by, the restaurant calls me to let me know that half of the things I ordered was out of stock and they asked me to change the order. I wouldn’t have ordered from here if I knew that were the case so I said I’m going to cancel my order. I go to the Uber Eats app and the cancel order button is gone after looking for it for a few minutes, I looked up that Uber eats doesn’t let you cancel after 5 minutes. After going through the help tab numerous times to try and find a way to contact them so i can cancel it I finally find a way to cancel my order. They then reiterated the 5 minute full and charge me $30 for cancelling. My original order was maybe around $50-60. I’m furious, so I find a way to contact them via email and ask for a refund or even a gift card. They email will an automatic responses saying they can’t do anything because of their 5 minute rule. I even more furious this time and respond and ask for just a full refund this time and they send the same automated response. So I am out $30 and never even had a chance. I was never going to be able to cancel in 5 minutes because the restaurant called me after that. How is that my fault?? Terrible, will never use again going to delete this app..Version: 1.280.10002

Terrible service from Uber staffWhile at first the service seemed good after a few months the drivers either don’t bring food or the staff at McDonald’s never properly check food.. while this service offers delivery if the food isn’t delivered yet paid for you expect your money back regards to how many times this has happened. If a driver hasn’t bought food and you call the restaurant to confirm this then a full refund should awarded that’s what’s been paid for.. yet UBER think it’s acceptable to keep your money which is not acceptable over the last few months the money they have taken and not returned is a joke. There’s no way to get in touch with UBER or the drivers. They should also provide you with a full service if your food isn’t delivered yet paid for then the driver should collect the food that was missing totally useless crap service rip off if you ask me. There staff provided me with emails basically saying I was a liar even though the staff at the shop new the food hadn’t been delivered the UBER staff don’t call the restaurant or the driver to find out if the food has been delivered Also the drivers are never the person it says delivering the food so you never know what’s really going on. I don’t want a response off UBER as they are not doing there best to give you a better service they just want there money.Version: 1.211.10001

HangryTonight I ordered from you and had some IT issues as my purchase would not go through. I used the chat help and waisted over 20 minutes trouble shooting with them only to be told the reason there was a problem is because the restaurant is closed even though it did not show as closed on my end. I then ordered from another restaurant and had another IT issues. I began another chat and explained my issue and my frustration. They it person sent a couple messages and then closed the chat. He said he would send me an email which I also never received. I spent over 40 minutes wasiting my time on the app and have been given over $80 credit due to the amount of issues I’ve had! Yet they still can’t fix the problem. I’m really angry at the lack of competence the support chat staff had and how long it takes to get an issue even looked at properly. Seriously angry and will continue to leave bad reviews for the amount of time I waisted trying to get help and not having the problem fixed. You can keep my credit. I don’t even want my money back anymore I can’t be bothered waisting any more time. I may be a little over reacting right now but I’m really hangry thanks to door dash..Version: 1.238.10006

Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Version: 1.207.10007

Sugar power snack instead of original mini snackI have ordered San Churro snack pack through Uber eat yesterday. I have ordered this original snack many times wether via UberEat or at the shop. The order yesterday was tasting disgusting. And was contains different extra ingredient not part of the Original recipe and order which is ( Sugar Powder). The original snack has( Mini churros, Spanish chocolate ( I picked milk chocolate), strawberries and banana) this time the box was full and covered by sugar powder. The sugar powder was the main ingredient. I have pictures and i still have the order and if you tested you will see why I’m too upset and why it’s not good to be eaten. Full refund is required and a chat with the brunch about the quality of the service and the knowledge of their staff required too. Seriously its horrible taste and order. I don’t appreciate the staff at this brunch and if I didn’t received my full refund I’m planning to go there to return the Original snack or the sugar powder snack pack unfortunately and asked for full refund. Won’t order from this brunch via uber again as the brunch and staff can be trusted to prepare the exact order and provide a quality order and food..Version: 1.160.10001

False order status locking you into OrderAnyone else notice their favorite restaurants now on Uber eats ? Great right ?! Well until you realizes they aren’t actually contracted through Uber eats for service and a driver has to accept the trip before heading to the restaurant to place the order to be made. 40 mins after my order should have been delivered, a driver finally was assigned to place my order. Why is this frustrating ? Because Uber doesn’t let you cancel an order if the restaurant has confirmed it, which is understandable if you change your mind after they started making it however if the restaurant doesn't confirm the order because they don’t have a contract with them for service than why can’t you cancel it after it’s taking way too long. They should really change that policy for these situations, until a driver confirms the order than it should be considered pending and allow you to cancel your order not forcing you to wait until they find someone to go there to order it. Simply unreal, i could have ordered it and picked it up myself at this point. Get it together Uber, it’s such a greedy money game dealing with this company… all for their pockets at their customer’s expense & clearly the pay on these orders is a problem as well for the drivers if there is such a shortage that it took 30 minutes to find someone. Seriously it’s seem this company gets worse and worse with time because it’s always something..Version: 6.66.10001

BrokenI have had a terrible night. I am a 14 year old, didn't have any food at home and my parents weren't at home. I was with my grandparents, and I was relying on this app to give is food. I live in Churton Park and for some reason only at 7 PM, I have only 7 Indian restaurants on my screen. Nothing else. Why? I knew McDonalds had Uber Eats, I would buy McDonalds but even when I searches it up, nothing came up and it said it didn't recognise 'McDonalds.' My family weren't at ALL interested in Indian cuisine and we will refuse to have it. Call me picky or whatever, but this app threw my family in a state of extreme hunger and anger. I wasn't into buying pizza either, minimum amount of food had to add up to $20, and we couldn't finish the food. So thank you Uber Eats, very reliable..Version: 1.204.10003

Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house. Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..Version: 1.108.10001

Extremely poor serviceI have literally never made a review before but OH MY GOODNESS DO I HATE UBER. i have had a continuous sting of unbelievably poor service from uber eats, and my last and final order was tonight. i ordered 2 pizzas from a lovely restaurant tonight with lovely staff, but then i waited an hour and a half (and i know pizzas don’t take this long bc i work in a restaurant) for uber just to simply cancel my order. they had soooo much time to inform me that they couldn’t find a driver and instead cancelled it and tried to pass the blame on the restaurant. uber needs to actually communicate with its customers which is the literal bare minimum, and don’t make them wait for so long hearing nothing for them to just cancel the order. i ended up contacting the restaurant and picking up the pizzas myself (shoutout to Cubby House in mordi) where i got my pizzas super fast and found out that uber had also cancelled 5 other orders there leaving even more ppl like me frustrated. long story short, uber simply does not care about you and pls don’t blame the restaurants xoxo.Version: 6.58.10002

App failure rude staffAfter ordering off this app for most of the year all of a sudden I can’t as to far away from the restaurant it says , I live in the same place as always trying to order from the same restaurant which is less than a five minute drive away from me . No way to actually report this or speak to anyone for help on the actual app .... app needs to be set out better and customer should be able to speak to someone from customer service easily... the last few months nothing as been easy when trying to order of this app. Finally managed to place a order after hour of waiting and no way to get help on the app rang the restaurant to say there is no drivers they don’t work at this time restaurant very pleasant and apologetic even though not there fault . Can’t cancel order on the app so had to phone up , now shame can’t say the same about the staff on Uber eats customers services no apology flat tone and quiet rude maybe that’s why there’s no way to review Uber eats service. The app shouldn’t let you order if there is no possible way of getting the order to the Customer.Version: 1.207.10007

USE DELIVEROO!! UBEREATS RUBBISH!Ubereats absolutely disgusting! i ordered food, paid for my delivery which was £2.50 . and then ubereats bloody decides to give two orders with the same driver in completely two different direction and my order was last!!! I asked the driver what happened why it took so long? He showed me the map on his phone that he had to travel ! Man i feel sorry for uber drivers!! Lets say my food was on road for 50 mins! in a freezing cold snowy evening!! I live in old street 2.3miles from where the restaurant was, first order was another 2 miles from where the restaurant was! driver had to pass the restaurant to come to me when ubereats could have sent another driver for my order i mean after all i did pay for my BLOODY DELIVERY YOU BLOOD SUCKERS! I see so many drivers waiting for orders even the driver who delivered my food told me so many of his friends waiting outside the same restaurant where he picked up the order from, he told he didn't want to take two orders as he gets paid less when they get orders but it will effect his “rating”! Uber eats are trying to maximize their profit and DOES NOT CARE ABOUT ITS CUSTOMERS OR DRIVERS. Avoid ubereats order from deliveroo, just-eat or even hungry house. I get takeaways 5 days a week thats everyweek. Uber eats is the worst!.Version: 1.135.10002

Trash service.I accidentally ordered a meal for pickup instead of delivery by mistake for umagi poke or whatever. I tried to cancel but the order was said to be completed within 2 minutes and I was forced to pay the full price of the meal for a meal I never received and a simple mistake that should’ve been undone. Uber eats is getting desperate for money with these ridiculous practices. Use the other apps..Version: 1.207.10007

Customer Service Is LackingI had a poor experience with customer service: I didn’t receive what I had ordered and Uber refused to do anything about it, even to the point of ignoring me. If you’re looking for service and attention to detail, try out one of their competitors instead. Besides, the updated delivery fees are outrageous....Version: 1.162.10001

Don’t use. Poor service & no foodBest not to use Uber eats. When I used the first time the food arrived late and was very cold from mc Donald’s. I got a refund from Uber so decided to give it another try. The second time the food arrived on time however only one pizza arrived (the one I did not order) and one pizza was missing. I called the restaurant and they said we can’t do anything as I was in a CONTRACT with Uber and NOT them. This is the reason why I say don’t use Uber eats as you won’t be able to resolve the issue straight away and they don’t have a telephone support service. I email Uber using the in app help but been two days and no response. I have no food and also out of pocket. I got an email from Uber just now stating they are experiencing high volumes of emails and they have marked it as resolved and that’s the end of it, where is my pizza?? It’s a joke. I have no resolution from them and you can’t expect this lengthy wait time for them to get back as we need to order more food and we can’t stay hungry. I ended using just eat and had no problems. Best to stick to just eat or order direct. Even the restaurant I ordered from said I don’t understand why you are using Uber eats. Well now I understand why not to use the service. My order was #450B8.Version: 1.140.10001

MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..Version: 1.162.10001

SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.Version: 1.110.10001

The app crashesI tried ordering food from 4 places in Glenelg. Uber eats says they are closed. So I called the places, they were open!! But I couldn’t order via this app. Then I tried another place that’s always open. The app said sold out of all items I picked. Even water!! So I had to check if my app needed up dates. No nothing to update. So other than nearly missing out on foods.. I had to order food I didn’t really want coz everything else was as above.. This has happened to me a few times. So I’ve gone to get food myself. This time I’m telling you. Your app is not doing these business any good right now. Also the drivers are often seen parking in disabled car parks. I am recording these as I see them happen. But the police have said to let you know as they work for you. Drivers are not allowed to park in wheelchair car parks. I even saw one man push in front of a lady in a wheelchair and said I will be 2 mins !! It was the worst thing a person could do to that lady! No wonder these drivers are getting a bad name . It’s discussing behaviour. It’s up to you to do something about it if your allowing them to drive for you!.Version: 1.279.10006

DisappointedI have order the milk tea in the app. The delivery partner did not deliver to my house as we required in app and did not make any phone call. He just sent us 2 texts in the app and we replied 3 minutes later and immediately came to pick it up but we cannot find him. We also ask the reception of our apartment but they said there was no one came to ask as well as no car parked in front of the building. Maybe the shipper just want to cancel the order to take everything and I did not have any support from Uber Eats until now..Version: 1.209.10005

ZERO STARS. CON ARTISTS AND THIEVES - WORST COMPANY AND APPALLING CUSTOMER SERVICEPlaced an order, delivery arrived and some items were missing from my order, I tried to catch the Uber Eats driver to let him know but he had bolted. Contacted the restaurant and spoke to the manager who was apologetic but referred me to contact Uber Eats. Uber here in NZ does not have a direct line to contact them, a lot of smoke screens and obstacles for them so that they don’t have to deal with customers. Received an email from a Uber customer service person who said a refund will be placed back into my account which a month later still hasn’t arrived. They have not replied to my emails and have since disabled and deactivated my account for no reason. I have proof/supporting evidence of the items in my order not being delivered and phone records with restaurant manager. Uber and Uber Eats are a bunch of lying, dishonest, untrustworthy, con artist, thieves. They should not be trusted or supported. USE ANY OTHER COMPANY BUT UBER OR UBER EATS. THEY HAVE ZERO INTEGRITY.Version: 1.164.10000

Uber cheats on driversI heard many times from drivers that they do not have trust on Uber and recently I was told from a few drivers that uber cheats on them. I wanted to share this info with you guys. 1) A driver said uber gives more jobs to new drivers and he said to me he has also proof screen shot of mobile that his income does not match with number of hours he works if you compare with same days and hours with new drivers. 2) uber cheats on estimation pick up time. This is very interesting to hear. When ever uber sends a job to driver for example 6 minutes away from rider, when you see the route through google map of waze it becomes 12-15 minutes some how in actual time. So driver has to drive more to catch the rider. Basically if uber shows the right time for picking up the rider, driver may reject the job and will not accept. This is cheeky way to deal with rider and driver. Even if driver notices the wrong picking up time and if driver cancels the job it will effect cancellation rate and in one month time driver may get suspended by uber for many cancellations rate. I hope you gets the trick. 3) uber doesn't have operator to answer the emails. Basically they have robot and computer itself picks key words from people and drivers emails and match them and sends the email. A driver showed me his emails exchange with uber and proved to me the fact. 4) there are many issues with uber and uber cheats on drivers at any possible way........Version: 1.218.10009

Horrible Customer ServiceI ordered just last night from a restaurant less than 10 minutes away from me. Everything went fine until the driver picked up the order. I had paid for Priority delivery and was told she’d arrive in 7 minutes. After a few minutes, I checked the status and she’d gotten on the freeway and was going the opposite direction! Confused, I tracked her for a bit and sent her the address. She read it and didn’t reply. She kept going further away (time wise, was 10 minutes away) and I decided to call her. No answer. By then I wanted to cancel the order. I was told it was too late and all I had to do was wait. How does that make sense if she wasn’t heading to me? At some point, she went to another area and stayed a few minutes. An Uber rep had tried contacting her but had no luck. He told me “keep waiting” and ask her when she arrived. After a few minutes, she finally drove the 15 minutes back to me. However, a MAN dropped off the order. I only saw him walk away so I didn’t even get an explanation. And to no surprise, the food was in horrible condition. I have been contacting Uber Eats support all day and keep getting told “Occasionally, factors outside the restaurant or delivery driver’s control can result in some delays” and have been refused a refund. What’s the point of Priority if their horrible drivers won’t communicate and follow through on it? This is awful and have yet to get a proper response..Version: 6.80.10003

Payment with app so badVery bad app , hard time in payment.Version: 6.73.10005

Don’t waste your timeOrdered 3 times from this app each and every time with an issue but I tried to persist in hopes it was just bad luck. First time I ordered from frankie & bennys to be told they’d ran out of my 2 items and that I had to cancel and reorder despite there being no option for me to. Didn’t understand why they couldn’t just adjust the order but regardless food arrived fine and promptly. However my second time I ordered from McDonald’s and was faced with a 2 hour waiting time, rude and unhelpful customer service from the restaurant and Uber eats who denied me a refund as they kept saying the food was already prepared but apparently my argument of it being cold wasn’t liable for any sort of compensation or customer service. Food finally arrived however lukewarm and were given a less than generous £2.50 discount off my next order!! Never the less I thought I’d put my amazing discount to use and ordered a McDonald’s breakfast that weekend at 8am on the dot, fell asleep and sure enough order kept being delayed until 11 when it was cancelled by the restaurant. Absolute joke of an app and service think I’ll stick to just eat..Version: 1.135.10002

Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Version: 6.59.10002

Poor customer service and even poorer app.I was trying to place an order and it kept bouncing back saying the order could not be completed. This happened multiple times before I gave up and ordered off my partners app which went through straight away. However without my approval or me being on the app my order went through after it had said it couldn’t. I never received an update to say that it had been completed or that it was getting delivered, I only got a message from the driver when it had arrived, so I had no knowledge of the order or time to cancel it. On reporting this to Uber and essentially paying $80 for the two meals they keep sending me an automated response that it was in fact my fault and that if I need to cancel an order in the future to call their live support. I would love to know how I’m supposed to do that when I didn’t approve the order to be sent or even know that it was coming as the app continuously said that it could not be sent. Such a disappointing experience with Uber eats..Version: 1.270.10007

Completely unacceptable business practicesLong time Uber and Uber Eats user. My opinion of these apps and this company has dropped off a cliff in the past few days, and I may be uninstalling both apps after years of use. I placed an order from Uber eats a few days ago and the food never came. I never received any information from the restaurant and it completely ruined my food plans. I called the restaurant several times to check on tehs tatus of my order and never got an answer. I contacted Uber Eats customer support expecting a speedy refund - after all, this was an open-and-shut case: I ordered food and it never came. But to my surprise, every reply from Uber representatives has been more or less them dodging responsibility and insisting that I get in touch with the restaurant for my issue... Take a moment to think about how ridiculous that is. Uber Eats charged me money (they have my credit card on file) and then when the service I paid for never occurred, they have the gall to tell me that there is nothing they can do and that I should track down the restaurant (which never got in touch with me in the first place) to try to get my money back. This is ridiculous! Either the restaurant is scamming Uber Eats or there is some sort of major miscommunication going on between them - BUT EITHER WAY, Uber is the one that charged my card and Uber is the party responsible for refunding my money. Terrible customer service and terrible business practices..Version: 1.259.10002

Can’t deal with issuesUber eats is unable to deal with issue’s in a reasonable time. When you order food and only the drinks arrive after 30 minutes of waiting and you are still charged for everything. You expect to have this fixed urgently. Unfortunately getting service from Uber eats is very difficult and your rely on them to contact you. This seems to happen when they can be bothered, with the response of refund or further help which can take 24 hours to get back to me. Not sure when this became acceptable service..Version: 1.181.10001

Address management is horrificNeed to add an address? Sure, there’s an option for that, and you can use a search tool to help find your address. You might need to add some extra info, like the right door number, or a secondary road. Then you change the delivery type between lots of confusingly-similar options (‘leave at door’, ‘meet at door’ and ‘meet outside’ are not meaningfully different, and it only tells you after choosing that you can’t choose 2 of the 3 because of COVID-19). Does the app handle this? Well, no, it discards your address overrides without any warning. You carry on with your order thinking it’s fine, but actually, it turns out the flow to add an address has nothing to do with the order flow. So maybe your food will turn up where you are. Maybe it’ll go somewhere unspecific on your street. Maybe, if you’re really unlucky, it’ll go to somewhere you lived 2 years ago when you last ordered because there was £10 off and they haven’t added any worthwhile restaurants since. Better hope it’s right though, because customer service is non-existent and you’re forced to call the driver, who may or may not be able take your call and may or may not be able to re-route (I don’t blame the drivers; the app should cater for this)..Version: 1.253.10002

Ridiculous FeesI’ve been using this app for a long time. I mean since it was introduced long time. With the passage of time, it seems like Uber had doubled down on profits and have forgotten all about providing actual quality service. I think it’s ridiculous that there’s not a 2.50 minimum limit on the service fee, even for orders where the 15% fee should be less than 2.50. I have to pay the cost of the food, plus a service fee, plus a delivery fee and on top of that I have to tip the driver, because that’s the other part. Uber barely pays its drivers, and now with people tip baiting since they’ve changed the app to make it as less user friendly as possible while also reducing the minimum base fare it’s obvious things are just getting worse. I wonder how long it’ll take for everyone else to notice how bad the service has gotten before we all move on to the next app. UberEats used to feel like a good service. it used to feel like being able to have food brought to your place at an affordable price, mostly for people who struggle leaving their homes. Also, whatever happened to the steady offers and promotions that used to give users credits towards their deliveries, or certain percentage off an order. if you’re going to raise the cost of using your app, at least also increase the frequency at which you give away these offers, or at least come up with a better reward system for frequent users..Version: 1.281.10002

Food Order Cancelled Because Driver Got StuckThis evening I’d been waiting for my Uber eats order for over an hour and then my Uber driver calls me to say the streets closed. I told him the directions to avoid the closed street which was only a 2 minute detour. Instead of the driver doing the detour my whole order was CANCELLED. Uber then called my and told me that if I wanted the food I’d ordered I’d have to reorder it and I’d have to wait A WHOLE MORE HOUR. I thought Uber was really great until this happened. Because Uber couldn’t assign another driver to my order my whole order had to get CANCELLED. This is especially disappointing when their are young kids waiting for food and you have to tell them there dinner isn’t coming. This needs to be fixed because being hungry and grumpy isn’t a good mix for anyone..Version: 1.192.10002

Greedy companyI ordered food for me saw that the driver was almost here so my wife went down early to catch him as he arrives and check the mail on the way. The driver messaged me saying he couldn’t find parking (which is ridiculous there is always parking in front of my building since lockdown started) he parked 50m down the road and never once attempted to get out and approach the building. My wife standing out front was hesitant to approach the car because it was so far away and she wasn’t sure it was the right one. In the time it took me to check the car details the car had left with $50 worth of my food which I was still charged for because apparently sitting in your car far down the road from your delivery place which has a person standing in front of like they’re looking for someone is considered a fare attempt at delivery. When I contacted them about this they have decided that his attempt was indeed good enough so I paid for his lunch and terrible service. Which is incredibly greedy and disgusting business etiquette in the middle of a worldwide pandemic.Version: 1.258.10000

More expensive than if ordering directI placed an order through Uber eats for a local Indian restaurant. Ordering the food was simple enough and the food itself was good so no complaints there. My only gripe is that after collecting the order I noticed many/most items on their takeaway menu were cheaper than on the app. That combined with having to pay a service charge (whatever that is?) plus a small delivery fee if having it delivered meant the order would be a lot more than if ordering direct with the restaurant (our restaurant offered free local delivery when ordering direct). Whilst I can’t be sure if it’s simply the restaurant being cheeky I assume not as when we collected they suggested we order direct next time. And it seems to be the case for other places too. So if you happen to lie on a mattress of cash each night you might not be fussed about paying an extra £10 or so for an order. But if you’re a good hearted soul and would prefer to give that £10 to a decent charity rather than the lovely people at Uber eats, it’s probably worth checking if you can order direct from the place you want to eat from. You’ll also save yourself the feeling of having your pants pulled down..Version: 1.267.10002

Too Much Of A HeadacheSo hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash..Version: 1.236.10006

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Version: 6.62.10004

What a scamI have only ordered a few times from Uber eats and have had issues with items missing but the driver is apologetic and as disappointing as it is to not get full order you get a quick refund from Uber, I just had a meal not even delivered! I think it is ridiculous that I have to pay for an order I not receive it, I missed the phone call from the driver but then when I tried to call back it says the number doesn’t take incoming calls, took me ages to find the restaurant as there are no contact details for it in App, finally found them, they have a different business name, had no order under my name, only found order on second phone call when I had order number and they said order was picked up at 6.30. Tried to find number for Uber but couldn’t so logged complaint that order not delivered, finally found number to be told that because I didn’t answer my phone I am not entitled to refund. They should leave the meal and send a message saying left at door as unable to contact instead of taking meal and saying it has been delivered, what a scam! I hope he enjoyed my pizza! I have deleted app! I wasted an hour of my life trying to find out where my meal was!.Version: 1.189.10005

Quality in delivery is poor and wait times longLast time ever using ubereats. They started out great then the quality dropped. Food getting cold, delivery taking longer than expected and also the price hikes for delivery times. Other delivery apps have a fixated price and fixated times. They even call to Let me know how long there be and what the delays are and apologise. Last order I made on ubereats took almost an hour to deliver and the food was warm and the driver couldn’t even figure out which number was my apartment. Will try other apps now..Version: 1.178.10002

Worst company totally unacceptable customer serviceI order $100 worth of food did not receive 5 drinks in total and cold hard stale food with a very rude delivery driver who couldn’t even say hello two sundaes spilt I ask to have this fixed unaware that while 4 kids are fighting over the two sundaes that are left and the youngest having a cry over no drink i was actually supposed to take a photo of the drinks that are not there and the sundaes for this to even be fixed I explain I wasn’t aware again I get told no can do.... they simply say to be able to do anything about this they need that photo!!!! I won’t be a a customer any longer your a joke and absolutely not even close to a good company when simply I order my kids a treat and upon me asking if at least the drinks and sundaes can be refunded considering it’s now 9.30pm and if I asked to have it sent back out my kids would then be in bed but either way I wasn’t offered either I won’t be treated like my money isn’t as good in my pucket than my own children’s tummy’s or being used by rip offs who simply want to save a few bucks by ripping me off us people who are just another number. Thanks for allowing me to not order again!.Version: 1.243.10001

Great app, until there is an issue......I used this app and Uber multiple times until my credit card expired. I then deleted the old card and reloaded my new card. But every time I try to order I get an error message. I have deleted and reloaded several times and use the camera to record the card, but no joy. And no way to report or request help through the app. Frustrating!! I got around this with Uber by using Apple Pay (same credit card), but UberEats doesn’t have an Apple Pay option. Hopeless!.Version: 1.166.10001

Shocking customer supportThis app’s customer support is pure garbage. There is absolutely no way to get in touch with anyone over the phone and the only support they offer is their useless FAQ pages that cycle you back to the main menu by asking if you are experiencing another issue or not. I’m thoroughly disappointed that a company of this size lacks the most basic phone service for their customers..Version: 6.73.10005

Bad serviceOne of the first times I ordered from Uber eats, there did not seem to be a problem. Until we were assigned a driver. They driver collected the food fine and then called to tell us that he was outside. When going outside to collect, we realised he wasn’t there and by this point he had already tapped ‘order complete’ on the app so we could no longer see him on the map. He never shown up in the end so I did not get the food I order. It took so long to get through to Uber eats for a refund, as they don’t have clear contact details / no number to call when things like this happens. I did get a refund in the end but I would of liked my food! On the next time we ordered food, we were kept waiting for 2 hours before our food was delivered. On the app, it kept saying the driver was at the restaurant, then it would take that away and alter the expected delivery time to later. This happened for 2 hours and like I mentioned before, we could only contact the restaurant and not Uber eats as there is no number. However the restaurant had our food ready, it was in fact Ubers poor service. I will not be ordering from here again and they need to get better with being able to contact their customers and customers being able to contact them..Version: 1.253.10002

Refund scamWhen I noted that a restaurant had forgotten to include an item of food, Uber eats basically responded that they could t refund me because they had reviewed my account and determined I was a fraud. It was my first ever complaint and related to 6 euros of food in an order of more than 60 euros. It was such a bizarre and offensive experience that I looked it up online and found it’s really common for Uber to reject complaints for bizarre and nonsensical reasons. They have zero customer support and are super scammy. If you have an alternative available in your area like Deliveroo or Just Eat, I would highly recommend you use those instead..Version: 1.261.10004

Waiting an hour for an order for it then to be cancelledI have just been waiting over an hour for an order and because there was no delivery men/women available my order was cancelled. I called the restaurant and they even admitted that there are consistent problems with orders so it sounds like you need to update your app so that if nobody is available to deliver then you can’t proceed - apparently after speaking to the restaurant one of your drivers had been out since 3:30pm and hadn’t returned which is fair enough but for me to wait an hour to be told this when I could have gone elsewhere isn’t fair on customers as a whole. I haven’t had a reply yet from my escalation, and the way in which you advertise this job as “work when you want” gives the wrong intention for what the job requires. It gives the impression that your staff are underpaid and don’t really care and also that they can just do what they want, when really they are working. Not a good service and nothing seems to be being done to move forward with this problem so I really wouldn’t be recommending this app to anyone compared to the others out there....Version: 1.112.10001

Credits are a scam, NZ government involvedI paid for $35 Uber Eats credits and they don’t work. After speaking with the call team and listening to them literally read the FAQ from the website word for word I have been left in the dark. I have contacted consumer rights and complaints. These worthless credits appear on my account like a nice trophy that collects dust. Really wish I could spend the money that I paid to Uber Eats. That’s usually what businesses do, exchange legal tender for goods and services. Uber Eats has taken my money and has no way for me to exchange it for goods and services..Version: 1.160.10001

Horrible experienceOrdered from Papa Ginos and at checkout was told they (the restaurant) deliver themselves and no real tracking would exist for the order. Over a half hour from the estimated delivery window, now like an hour and half from when I ordered, the manager says the order is there and no one picked it up. She indicated the app/UE system was new to them. I then have to explain to them the way they are listed in UberEats as being responsible for delivery. They say contact UberEats who in the app say contact the restaurant. I asked her if they could try to cancel the order because if I did I would be charged the entire amount as a free. She said she would. Nothing. Still pending delivery. Call back and she says she can’t help me the order doesn’t show up any more for her to see. So for the next hour and half after that I wait to see what will happen. I send a customer service message the best I could find which was, I was charged a cancelation fee, and left a message. It wasn’t until 9:19pm that I get a completed order notification and email like everything was all good and my card was going to stay charged. I then was able to say I didn’t receive my delivery and again another message gets sent. This was the worse experience I ever had with any delivery app like this platform and I use multiple competitors. My kids and I waited for nothing, never received anything, and I had to pay for it. Not cool. 0 stars if I could. I will be filing a BBB complaint..Version: 1.249.10007

Gave up!Patchy delivery service, premium prices for delivery and also food items (the cut the company takes from the restaurants is passed on to the customer for the most part) and really poor customer service. A cold burger and melted McFlurry were the last straw - I paid 6 or 7 nzd for them to bring my food under 1 km (I’m not exaggerating). As you can imagine customer service were pretty useless about it but it wasn’t the first time, just the worst time. To be honest the app itself usually works great, but I wouldn’t give this company any more of my money - there are too many better, cheaper, hassle-free alternatives..Version: 1.287.10002

Worst customer serviceI ordered a chicken salad from Boston Market with Uber Eats a while back and when I received my order it was not only missing the chicken, but the whole salad was old and brown. Avocado and lettuce was literally black. I am pregnant and was not going to take a chance getting sick so I threw the whole salad away. The next day I sent a message to Uber Eats letting them know of the issue. I was told that I needed a photo of the food as proof. I let them know I didn’t know I needed a photo and threw the salad in the trash because I was upset. I was told they could not issue a refund to me without a photo. Basically felt like I was being called a liar. I threatened to call the health department because no restaurant should be serving their customers old rotten food. They immediately responded back that they would take care of that, but where is the proof that they did? If I need proof with a photo that old food is being sold, why didn’t I receive proof that they actually followed through on their end. Uninstalled app and will never order from Uber Eats again. I have also let everyone i know not to order with them as well. The fact that I couldn’t be refunded for a salad without a photo is disappointing. The salad probably only costed like $10. They charge crazy fees and taxes for the delivery, but CANNOT give me back $10? Plus they obviously are not checking that the restaurants they work with are safe. Didn’t feel valued as a customer at all..Version: 1.255.10007

Horrible experienceMy son birthday today. He requested a McDonald’s meal. Current situation is Uber eats was an option to home delivery. I set up the app and placed the order for my address. The order completed and I realised on the order screen a generated address what I never seen in my life and never leaved there ever. After that started the horror. I checked on the app to be change the address no option, so I went true what been offered call the driver he mentioned Uber is not paying extra for his extra mile because the address what appears is free delivery zone so not cover his extra but the system take the charge from me to the right address so that unfair. He void to deliver. I called the phone center. She mentioned is not possible to change she ask my address and she mentioned is no results on the map, I found out she couldn’t write correctly a uk postcode after when I told u need to take space between she found but couldn’t help 2 option to offered: go personally to pick up my order what I paid or contact with the next driver to tell the correct address and he may deliver there and tell them call uber to ask the extra coverage. I ended up with £5 extra to the driver. I even couldn’t give a star for that service..Version: 1.261.10004

Really hard to ever contact UberWhenever you need to contact Uber, it is like a maze to try and find how to contact them. They don’t make it easier to be able to simply send them an email. It is great that we can order all our favourite foods through the click of a finger. However, there is much to be improved with the service we are given. The chargers are questionable and pretty high at times and the fact you have to jump through 100 hoops before being able to contact someone who works for Uber and then they can also shut that conversation down without you being finished with your conversation is pretty poor customer service. Especially when you are delivering food..Version: 1.277.10004

Convenient app but could use some improvements.I have been a happy customer for a few years now but feel that certain changes in the app could have been designed and executed better. My first concern with the service is the option to include a tip for the driver before placing my order. I have tipped drivers in the past when placing my order, only to be kept waiting for delivery well past the estimated arrival time feeling disappointed with the service and tipped the driver for it. I strongly feel that incentivising the driver for their service should only be requested after the delivery has been completed. Not only that but I feel that not including a tip when placing your order discourages the driver to accept your order causing longer waiting times. My second concern is that customer service is always “unavailable” when having a problem with my order. I am always assisted almost instantaneously with orders that i do not have a problem with but need help to change my order, yet every time an order has gone past the latest arrival time slot I am unable to be connected with the support team. Not being able to be connected with support has caused 2hour delays with past orders, some of which i had to go collect my order from the restaurant myself..Version: v1.230.10003

Support is abysmalPlaced a food order and due to the system not recognising my address it place the pin in a random address, upon multiple tries to move then pin it refreshes itself back to the original spot. Of course because of this food arrived late and cold. I got abuse from the delivery driver when they finally could work out where I was after multiple attempts to call them. On this occasion it wasn’t the delivery driver or the restaurants fault but it’s the app it’s self! And obviously had to give a horrible rating to both when it wasn’t their fault. Contacted support to ask them to correct this however their stepmother to “help” were a standard copy and paste set of instructions that clearly didn’t work despite many emails saying that these instructions are not working!! Clearly couldn’t be bothered with wanting to help so the only other alternative is to just permanently delete my account and the app and go elsewhere. Deliveroo and just eat can pick my address up instantly and know exactly where to deliver to but god knows why Uber eats can’t! Their resilience to abuse from the delivery driver was to refresh the app! Needless to say food was inedible. Could have at least offered better support!.Version: 1.166.10001

I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..Version: 1.288.10004

Disappointing service.Received the wrong sauces on the meals, could not eat them and was refused a refund or to rectify the situation. Ended up having microwaved butter chicken from coles when I spent $40. Did not receive a reply until 8:30 when I had ordered it an hour prior. No dinner and no word of what was going on. Imagine ordering dinner at 7 o clock when you get home from work, being told dinner won’t make it till quarter past 8 which was fine, but then when it arrives the order has something on it that you are allergic too and have not asked for. And then when you try rectify the situation you don’t hear back until just after 8:30 and the best they can do is send you a 12 dollar voucher to order food which by the way did not cover the cost of my original meal and delivery. So it’s safe to say I will never ever use this app again or recommend it to anyone. All Uber told me to do was basically order another meal which wouldn’t have arrived till around 10 o clock by the time I ordered it and I work early morning and was not willing to wait a further hour and a half for a meal that takes 10 minutes to cook. I could go on but Uber do not deserve my time. Buyer beware ! If I could lower my review I would..Version: 1.142.10003

Don’t use this appI’ve used ubereats for nearly two years and at the start I was really pleased with the service as I was a uni student and switched between living at home and in my accommodation yet there was never any issues. However I was always disappointed by the lack of availability with different restaurants and fast food places, other companies offered a wider range, but the glaring issue now is the complete lack of customer care, support and a total lack of quality. I’ve noticed that for the past few months ,at least, my orders arrive an hour late or more, while thats not the apps fault there customer care is! They say they will email u back to address issues and they never do like when I had food not fully deliver and incorrect items in my meal. They also never sent an order that I placed to the fast food place and I waited for an hour before I phoned and the fast food company actually told me they never received an order but when they checked eventually they were able to get me my order. I’m not the type of person so leave negative reviews but I think people need to be warned because if a customer is getting worried if they’re order is even going to come and they doubt whether to use the app or not then there is a definite problem..Version: v1.233.10003

Worst, apathetic and scripted customer serviceTheir drivers are consistently late because Uber’s Maps for some reason misdirect them. Some reason delivereasy has NEVER had this problem. So I complain about the order and don’t even ask for a refund and they send me a scripted message including a refund and automatically close the thread. Then all of a sudden I get an email from Uber that I violated their community guidelines by asking for too many refunds. Funny thing is, when I raise this with their support, they AGAIN issue me a refund for my previous order. I keep insisting that they aren’t even reading my messages, and they just close the thread. So much for listening to your customers. Lazy, apathetic and ignorant. Have since moved to delivereasy. The app is absolutely mediocre, but does the job at a stable delivery price and orders have never been late. Go local!.Version: v1.203.10002

Terrible AppThe Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time..Version: 1.199.10001

Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Version: 1.207.10007

I wouldn’t give it even 1 starI placed an order with Uber at 8:14pm I got home late after returning from work so I didn’t have time to cook for me and my son. I thought I’d place an order with a local kfc which was 7 mins drive. As I placed the order I noticed that the address was different so I quickly messaged and then called the Driver to state the error. He said that was fine. That was at 8:20pm. The notification came up stating that my order would be with me at 8:40 (which was fine, I can appreciate they may be busy). At around 8:40 I noticed the driver hadn’t moved on the app, so I messaged and called the driver again to ask why he hadn’t delivered my food. There was no reply. All of a sudden my order had been given to another driver and the arrival time increased to 8:50pm. Again, I had to text the driver and state that the address he was delivering too was not my address. I messaged him on 3 occasions via the app, he said he didn’t receive the message which was very frustrating. I then text him off my personal number to no avail. I looked on the app and saw him moving closer to my address anyway. At 9:10pm my order arrived. My son was starving and the food was cold. We don’t have a microwave at the moment so we are cold food. £20 wasted down the drain and we were left hungry. I message customer support and told them if the situation and all they offered was a credit of 0.29 pence. Disgusting. As for me, I won’t be using Uber Eats again..Version: 1.265.10001

Very disappointed!!!!We have used urber eats a number of times and been happy, But last night we ordered a meal and paid for it and was not delivered and the driver had said it was, we have very clear special instructions on our address where we live it is not hard to find as we live on a common street😡 we have tried to contact urber help and they keep giving us the same response be patience we have enough enough come on you know who the driver was you will have there contact details as they are employees of yours, this is very unacceptable as we paid for our meal and service we did not get!!!!.Version: 1.197.10003

I think I’m done with this app finally.I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app..Version: 6.87.10003

Worst customer service!I only used Uber eats because I received an Uber wats gift card. Our first order went fine, took a while to arrive, but food was as ordered. The second order is where the issues began. I ordered from a pizza place, and half hour after the placing the order it was inexplicably canceled. I put the same order in again. We waited the whole expected wait time and nothing. I called the restaurant and was informed they don’t do business with Uber eats and they don’t know how Uber eats for their info. At this point two hours after we were getting hungry we just placed the pizza order on our card with the pizza place and moved on. The most recent order we went with the first place we ordered from as it went smoothly. Order went well. I placed order with my gift card covering all of the order and then $2.10 of the tip and used credit card to cover the remainder of the tip. After delivery when everything charged it would not charge the tip. Insufficient funds on gift cards it said. I contacted customer service as the card base sufficient funds for the partial payment of the tip that I setup when I checked out. Hours later my issue is still not resolved, probably going to just cover the tip with my card fully and abandon the $2.10 remaining gift card forever just to get away from this awful app. Terrible customer service, eat message is from a different person, and they all say the same thing over and over..Version: 1.276.10005

Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Version: 1.218.10009

Worst delivery app out there.Absolutely no option for support while also being difficult to navigate..Version: 6.73.10005

Great, but fee is too high.I think the way you can see the driver, etc is cool but the 4.99 fee is kinda high..Version: 1.108.10001

FraudulousI keep being frauded and charged things I NEVER purchased.Version: 1.207.10007

Horrendous customer serviceBoyfriend and I were looking for something to eat and were originally going to get some nachos to share. We decided to instead order McDonald’s, something we do quite often, and I deleted the nachos from my basket and completed our McDonald’s order instead. When I tried to order the McDonald’s it said the location was too far even though we regularly order from there and my house is very close to McDonald’s, I checked my address everything was correct so I tried to order it again. The order went through this time but it instead ordered the nachos I previously removed from my basket rather than the McDonald’s. I immediately pressed cancel but the app refreshed and it didn’t cancel so I called customer support who were completely useless and by the time they actually got in contact with the restaurant they said that the driver was already there so if I cancelled it I would still be charged and there would be absolutely no way of getting a refund despite it being the stupid app’s fault that the order messed up. Safe to say that I’ll be using deliveroo from now on, I’ve uninstalled Uber and don’t plan on ever reinstalling it..Version: v1.230.10003

Great App, poor supply chain…Great app, great concept.. even imitated by a few other apps. Yet the same industry wide problem. If 8/10 orders arrive way way late/wrong/missing parts and usually a combination of those issues.. it makes it faster and less frustrating to phone in an order and drive to pick up. Either the vendor or drivers don’t check or don’t care enough… if you check as they give it to you (and the order is almost always wrong or missing items). Most of them don’t even stop walking away as they reply ‘sorry, call the help line’. Half the time I feel like the drivers are keeping parts of orders. There is no ability to contact the vendor. Soon as the delivery is marked ‘complete’ the option to contact the driver disappears. I used this heavily through the pandemic for convenience and safety… first time using in months yesterday… the 3 large drinks arrived in a large bag (it felt heavy)… opened in kitchen… no food, driver gone. 1.5 hours waiting for 3 drinks. Cooked instead. Wasted time - sorry Uber…. You’re only as strong as your people….Version: 6.99.10004

Deleted the appExactly like a review below. I have been a loyal customer for years however the service has definitely deteriorated, missing items in every second order. Compared to another similar app where I never seem to have anything go wrong and if it does the customer service is great and everything is put right immediately- Uber eats customer service seems to have also deteriorated. I have now deleted the app as I ordered last and I got a notification to say there was a problem putting the order through please place the order again. So I did then realised I was charged twice and there were two orders. I only ever received tracking for one order. I’m extremely upset having paid double for something and the customer service has been so unhelpful saying there is nothing they can do I should have cancelled the second order- but I wasn’t even aware there was a second order?! No tracking or anything. I didn’t “accidentally” order twice I was told to by the Uber app. This is a major fault with the app, and as I can see with similar reviews hasn’t only happened to me. To not offer a refund is simply wrong..Version: v1.231.10002

Money hungryI’ve ordered something a week ago i just went back on the app today and it says I cant order anything until i pay the previous bill saying there was a payment issue I’ve looked at my online bank and the payment was made on the day of purchase last week and the money is out of my account I’ve tried to get in contact with uber but it’s hopeless and a waste of time figuring out their system, their number doesn’t work they really need to improve how customers can contact them I wouldn’t bother with this app you might as well just go up the road to get the food yourself.Version: 1.286.10002

No Customer Service SupportI have ordered through the app several times over the last few months without a major issue. There have been slight delays, but nothing completely inconvenient. However, my most recent order was not assigned a driver for over an hour and a half. I found this out by receiving a call from the restaurant I ordered from. My food had been ready within ten minutes of my placing the order. When I went to contact UberEats about the issue, there was no way to contact them. There were some general FAQs, but nothing about what to do if no driver was assigned to an order. I couldn’t even find a customer service number to contact them and let them know there was a glitch. I had to get their customer help line number from the restaurant I’d ordered from. That number led to a message that said they are not providing phone assistance at this time. It did give me another number that provided the same automated message. I was ordering at a normal time on a Saturday in a city from a chain restaurant, one I’d ordered from the app many times. It should not have taken that long and if it did, there should have been a way for me to contact headquarters to get assistance. I understand things happen, but this isn’t a driver issue or the restaurant issue. This is an UberEats organizational issue. I am normally not one to place a complaint review, but I am doing so in the hopes that UberEats will update their customer service assistance..Version: 1.244.10006

No rating. Uber Eats is awful!Your representatives are like machines. No different than a computer, not people. I explained my situation. They had the wrong address, tried to change it, but could not on the app. So I decided to cancel and then re order. But they said I could not unless I paid twice. I will be switching to other services..Version: 1.207.10007

Bad service and dishonest delivery partnersVery disappointed by the service I have received from Uber Eats. My order was not delivered and after following all the steps required the report the issue Uber eats has responded that they will not be providing a refund as the delivery partner could not find the apartment and tried to contact (I received no calls). I have had numerous other orders to the same address without issue so I can not understand why this would happen or be considered my fault. I texted the driver to provide further instructions as I could see in the app he was still 5min away but he finished the order without trying further. Coming on to write this I can see many more reviews with the same or similar issues. Poor quality control over their deliverers, lack of transparency in how they determine the fault of the delivery partner or customer in regards to complaints and overall bad service. Fortunately there are many other food delivery apps so I will not be using this service again and would not recommend - especially for people ordering food for families..Version: 1.226.10002

Don’t Use Uber Eats There TheivesHad an order couple weeks ago on valentines night ordered me and my girlfriend a nice expensive meal it got to where we was half hour late missing my meal and my girlfriends was freezing cold so I did what you have to do go on help etc etc and because my order had missing items bit before that they refused my refund after showing proof of missing items and cold items even contacted the store who had said that the order was correct when the gave to driver so I don’t know if he eaten or left in his car I don’t know so that was other week and other day I ordered meal from McDonald’s and the gave it to wrong address and didn’t notify when delivered stayed stuck on preparing order screen then completion screen with picture of the wrong door that clearly read 22 and my address on app is 28 and when I complained they said they advise to rate drivers and etc nothing about refund or what there going to do about it but just make it like it’s my fault because I don’t rate drivers it is a joke they have robbed me for my money countless times if this was other way around I would be arrested for theft it’s not fair and I seek justice.Version: 1.282.10000

Worst customer service everSo I have to say I have successfully used Uber eats many times. That said if something goes wrong, there is absolutely no recourse. Recently, after trying to find a restaurant in my area to pick some food up from I placed an order. It was for a Vietnamese restaurant that I had been wanting to try in my neighborhood. Except the one in my neighborhood had closed a few months before without me knowing it. The one I was clicking on was three cities and about 45 minutes away. The moment I place the order and the address came up I realized the mistake. I quickly called the restaurant and told them not to make the order. They said they would cancel it and suggested I reach out to the app. I tried to call the app immediately but there is no phone number. Anywhere. Customer service literally does not exist. Finally a few days later I track down an email. I made the complaint. I told them it had been only 90 seconds from ordering to cancellation. I told him the restaurant confirmed that they had never made the order. But they don’t care. They sent me an auto generated reply and charged me $23 for a meal I never had. A few friends told me this is happened to them as well, as if the app is intentionally suggesting places that are too far away. I suggest you call the restaurant directly and have their delivery people bring the food or use another app with real customer service. I certainly hope this isn’t a window into a human less future. Sad. And expensive..Version: 6.80.10003

DELIVEROO IS BETTER! WORST APP AND SERVICE EVER EXPERIENCEDThree occasions now of where my order has apparently been ‘accepted by the restaurant’ but never arrived. And don’t bother using the app to report it. All you’ll get is an automated response after waiting 2 hours for an order not to be delivered. No sympathy or compensation which is not good enough at all. If there’s not enough drivers don’t accept the order and make it look like it’s going to be delivered for 2 hours, by when a persons hunger is gone. Cancel it straight away. And to top it off there is no phone number to enquire on what’s happening with the order (very convenient for them). How ridiculous that you have to wait around for 2 hours before finding out your order is randomly cancelled on the app with no explanation?! If there was a support line to call, I could have called in and found out straight away. The whole system is crap. In this day and age how can a company operate without a dedicated telephone line. I shouldn’t have to go through the app to report the issue, only to receive an automated reply after reporting. Technology should not be replacing human interaction to this extent! ALSO this first happened during the month of Ramadan while fasting for 19 hours, I waited to break my fast with an order only to be disappointed the same way. I’ve switched to Deliveroo and I’m happier with their service. Save yourself the trouble and do the same..Version: 1.193.10002

This app stole my moneyDO NOT USE THIS APP it charged me twice the amount I was supposed to pay and won’t answer any of my calls. If there was an option I would give them 0 stars.Version: 1.235.10003

Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices, Btw does anyone know when Lyft is coming to Barrie ONT??.Version: 1.255.10007

Very bad serviceVery bad customer services, poor communication and please beware they mislead their customers. If I could rate lower than one star I would happily do. I already contacted customer service whom did nothing about my complaint at all and weren’t willing to help either. At this rate you would have no customers left. After your recent reply to me asking me to write yourselves again I sent you another message but your reply again is extremely poor you have said I needed to contact you working 48 hours but I contacted you as soon as the food was delivered please look things properly before you respond to customers with incorrect information. Stop replying with write to us and we would sort this out as I have done this many times and you keep coming back with the same answer that you won’t do anything or tell me as you reported this outside of the 48hrs we can’t do anything but incorrect as I said I reported it straight away. Stop responding by saying give us more details and we would look at the details and improve because I have did that already and your response is always the same..Version: v1.233.10003

Corporate greedI have had multiple orders arrive late and cold because of the “multiple drop off” feature. That is, a driver can accept to drop off an order before yours while still counting as your order. Apparently the driver has no control over which order to drop off first either so they may have to drive past yours to drop off the other order. Uber takes 35% of the restaurants revenue too. It’s corporate greed at its finest. Complaint system is a box-tick system, you don’t have any real freedom to complain. So now I’m having my last meal from uber, lukewarm cause I was drop b. I recommend others just call up local stores that deliver and skip this unjust and greedy corporation.Version: 1.206.10002


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