4.7
4.78064 star

Total 56 Positive Reviews

Uber Eats: Food Delivery App User Positive Comments 2024

Uber Eats: Food Delivery app received 56 positive comments and reviews by users. Can you share your positive thoughts about uber eats: food delivery?

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Uber Eats: Food Delivery for Positive User Reviews

Stick to being a taxi serviceUber as a food delivery service is appalling. Ordering a KFC shouldn’t be difficult, however, my order turned up. It wasn’t my order. They had delivered my order to someone else and their order to me. My three piece meal and gravy had turned into a popcorn chicken meal. Getting it sorted and contacting customer service is an excruciating and fruitless activity. It’s purposely difficult. I tried Uber eats on another occasion, KFC again. My large fries with my three piece turned up as four small gravy pots that I didn’t order and no fries. Like a fool I tried again, this time Italian. My starter was missing and my main course was the wrong dish. Frustrated, I downloaded Deliveroo and I haven’t been disappointed. Orders are spot on, delivery is on time. Uber is a great taxi service, a great or even mildly efficient food delivery service its not. Stick to taxis. Uber eats has probably done more to boost Deliveroos customer base and profits through its inefficiency by driving its customers away to its competitor than any marketing or advertising campaign deliveroo could ever produce..Version: 1.278.10000

Prices are getting ridiculous!I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous..Version: 1.184.10002

I wouldn’t give it even 1 starI placed an order with Uber at 8:14pm I got home late after returning from work so I didn’t have time to cook for me and my son. I thought I’d place an order with a local kfc which was 7 mins drive. As I placed the order I noticed that the address was different so I quickly messaged and then called the Driver to state the error. He said that was fine. That was at 8:20pm. The notification came up stating that my order would be with me at 8:40 (which was fine, I can appreciate they may be busy). At around 8:40 I noticed the driver hadn’t moved on the app, so I messaged and called the driver again to ask why he hadn’t delivered my food. There was no reply. All of a sudden my order had been given to another driver and the arrival time increased to 8:50pm. Again, I had to text the driver and state that the address he was delivering too was not my address. I messaged him on 3 occasions via the app, he said he didn’t receive the message which was very frustrating. I then text him off my personal number to no avail. I looked on the app and saw him moving closer to my address anyway. At 9:10pm my order arrived. My son was starving and the food was cold. We don’t have a microwave at the moment so we are cold food. £20 wasted down the drain and we were left hungry. I message customer support and told them if the situation and all they offered was a credit of 0.29 pence. Disgusting. As for me, I won’t be using Uber Eats again..Version: 1.265.10001

The worst customer service ever!I received a food delivery that was totally inedible, so I contacted the customer service department 15 minutes after the food arrived. There were around 20 messages going back and forth. The conclusion was that Uber Eats were unable to make any price adjustments for the order. I kept telling them that if the food was served in a restaurant prepared the same way as I received in the delivery, I would've returned it to the kitchen and I'm sure they would have replaced the food. But UEats still refused a "price adjustment" Eventually, 28 hours later, I received a message saying I would get a credit of $15 for a $50 order! I tried to argue that I should get a refund for the total order, then I was told that the matter had been dealt with and I couldn't respond to the message. So, I tried to start a new message stream, but was informed that it was too long after the food was delivered to comment on the delivery! I understand that UEats must get people eating food then complaining to try and get some money back. In this case I sent photos of the food disposed of in the brown delivery bag. We had only eaten a couple of bites, couldn't eat the rest. There are so many other options for food delivery I will never use Uber Eats again..Version: 6.71.10005

One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......Version: 1.194.10001

Uber eats idkI did have some issues before I was able to order things saying that I had three multiple accounts and I don’t know how I got them but after a message to help desk or whatever it was called they really helped me and got it sorted out and then a bot continue to say the same thing over and over in this wonderful lady took control and got a fix for me within like seconds which is helped me because sometimes I have to order food because I’m not able to get some and that helped me a lot so thank you Uber eats for this.Version: 6.110.10001

Don’t botherCan’t even begin to explain how much patience it took for me not to lose my rag at this company, so I thought I’d warn anyone looking to download this app as it’s not as good as it seems on their adverts. Over the course of 2 years that I’ve been using this app, it’s just got worse and worse until I am now going to delete it and use something else to get my food delivered. 9/10 times I order from somewhere, the driver either “forgot” to pick up a bit of my order or the restaurant “forgot” to put something I paid for in the drivers bag” when I contact the restaurant or the customer service help option on this app, neither service hold themselves responsible for the mess up, and just try and refund the money instead of getting in contact with each other to somehow rectify the problem. Throwing money back at me isn’t helping when I specifically asked for a product. Whenever I have complained to the uber eats customer service I get this scripted email about how “ Uber Eats has certain quality standards we hold restaurant partners to when they fulfill an order and we understand that your expectations weren’t met on this occasion” utter lies. Be warned when you use this app, IF you use this app, you will not get the things you asked for all of the time, and it will happen more than once, more than often..Version: v1.231.10002

At least they refund you.I’ve noticed a steady increase in frequency of stuff ups when ordering, for a while it was going without an issue, every order was correct, sometimes even better at getting it right than dominos. But then it started, first it would be just a drink or 2, highly annoying but not meal breaking, just send a refund application and it would get sorted out, no big issue, then it started to get more frequent and worse, one time I had only half of my order (for a family of 3) delivered. (Yes I got refunded, had to wait though). Then the errors continued to get more frequent and now we got the completely wrong order with not a single part of it correct. Now yes we will probably get the refund for that too, but at this point I feel that it’s not good enough, I don’t want a refund, I want my food that was paid for with hard earned money. What I want is for Uber to take some more steps to ensure that these errors stop. While the refund is nice it doesn’t come immediately and you are forced to have to order something else, that’s a lot of time to have money missing, if it was just a drink missing every 10 orders that would be ok, but at this point it’s unacceptable, something needs to be done to better ensure that orders are successfully fulfilled. At least in the end, they will still give you a refund, but i have run out of second chances to give, next time a big error happens, goodbye Uber eats, hello whoever can show basic competence..Version: 1.211.10001

Poor communication and syncMy dining experience was spoiled by poor communication using the Uber app, I was told the order had failed and subsequently cancelled so I ordered from elsewhere. After I’d already received and part eaten the second order, I received a notification that my order from the first place was on its way. I felt I had no choice but to accept this order because it was too late to cancel, even though I never received a confirmation of order. And it was an hour after I ordered it; I live about 1.5 km or ten minutes walk from the restaurant. This has happened several times, the order seems to dropout midway or freezes so you never really know the status of your order. Leaving feedback for Uber, rather than the eatery, is also problematic not at all helpful. I give up, I do not plan to use Uber eats again. Even sending this review is ridiculously complicated, you have to provide a nickname and every nickname you try is supposedly taken!.Version: 1.185.10002

Not happyMy account has been hacked and I want my $20 back. It’s not much money but it’s the principle of the fact that I didn’t order any food. My friends card account was on my account so the money was taken out of her bank. We can prove this with her bank statement. Also my Uber driver account was hacked and used in Auckland. As I received an email saying this had happened. Please tighten your security on this app because I will never use this app ever again and I’ll be telling all my friends about this so they never use this too! Please amend this ASAP..Version: 1.247.10003

Drivers shouldn’t be allowed to accept multiple orders unless fee is less!Was great when it first started! We’re tired of the extra high prices associated with ordering online now... we realise everyone has to make enough money but the elevation of the prices is WAY to high (compared to the same dishes in store!) - as are the delivery prices these days! $8 for delivery is another meal & is a real put off in ordering any more than rarely. Email spam is useless now- no free deliveries or money off orders in months & months! Would like to be able to order a couple times a week at least but the prices make that unsustainable. We also despise that fact that drivers can deliver multiple orders... I’m paying a FULL delivery fee, why should my order go stone cold while other peoples food is delivered??! Perhaps delivery fee sharing would solve this? If things don’t improve will be going with other food delivery apps that don’t YET have overinflated pricing, with such poor results..Version: 1.287.10002

Could be better selection for Christchurch NZCould be better food selection available, pizza places of course can already delivered, downloaded app to see if McDonald’s is available for delivery as it states on Facebook plus Google search that McDonald’s Christchurch is available but yet search on app says otherwise. Thought it may of been a glitch so have left it for a few weeks with it still not appearing so leaving review this time.Version: 1.133.10000

Borderline scam artistsI have been an Uber customer for 7-8 years now. Am an Uber one member for years now also. Am always grateful and appreciative and share the same. Until a couple weeks ago when my order was processed without proper promo. So I cancelled the order right away and then processed a 2nd order with the exact same items just with promo also being included properly. Uber then allowed the restaurant to charge me for 2 orders, stating they had started my first and had lost the food from it which was totally nonsense from the beginning. I figured given my thousands of Uber trips and maybe close to 1000 Uber eats orders that I have placed and never once had complained for no reason and this case is even clearer seeing as I ordered exact same items maybe 2-3 mins later and had no problem paying for them. Went thru Uber support and was actually told by Uber employee that I was going to be credited for first bogus charge. Then few minutes later I receive a separate message that stated that NO they were not going to make this right and that I have no recourse. Meanwhile like I said thousands of Uber rides and a 4.9 star gold member and this is way I have been treated. Uber is total disappointment and should be ashamed of themselves..Version: 6.137.10001

Disappointing Customer ServiceDuring these trying times, I believe we need to support our local restaurants and drivers, as there are so many people who cannot go to work as usual and earn an income. I had to cancel an order because the restaurant did not have what I ordered - they sent the wrong items. So after the driver took the wrong order back to the restaurant, I cancelled the order. The problem is that because of the cancellation, I was not able to rate and give the driver his well-deserved tip. I received a call, apparently from customer service (Spanish-speaking real person because he asked my name for verification.) He just stated that the order was cancelled and that I wouldn’t be charged for it; I knew that. I wanted to ask him how I could at least tip the driver but he did not allow me to speak and hung up on me!!! I’ve been looking in the app yo sé how I can contact customer service or find a way to tip the driver - he was very courteous and even called me twice from the restaurant looking to provide me with options about my order. It is not his fault the restaurant screwed up my order. There should be a way to rate and tip even if an order is cancelled. And there should be a better way to get a hold of your customer “service” ..Version: 1.238.10006

Have had bad experiences with Uber eatsI have tried to embrace the Uber eats experience on multiple occasions, however unfortunately the food has been not been edible due to the delivery.. On one occasion the delivery guy had dropped our meal in the dirt and our meal was covered in leaves dirt and the packaging was completely soiled.. Uber was very slow to react to our complaint. We went to bed without dinner as a result. I decided to give Ubereats another try this evening and the delivery guy went to the wrong address. When the driver called to (what I assume was to find my address, however I did not understand his accent or the language he spoke)find my address he was unable to communicate in English. Eventually when I was able to locate the driver on foot and collect the meal, I wasn’t surprised to discover that the food was cold and mangled, the meal looked like it had been put through a blender. The food was thrown away. I’ve learnt it’s much easier to contact the food provider directly and not pay an additional fee to Uber for rubbish service....Version: 1.158.10000

Scam ArtistService and Delivery Fees. You make an Uber Eats Pass to add injury to the insult. A $12-$15 meal costs, $30.00 for a meal to be made and delivered not including a tip. Absolutely disgusting. Watch how they will criticize and debase while they know its wrong and then gas light in their response..Version: 6.81.10003

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.Version: 1.253.10002

Obviously amazingUber eats got me through pandemic. Basically only had one issue before which wasn’t a big deal until last night. I ordered food. After about an hour, it didn’t arrive. The app didn’t show much more than “preparing your order” and advised me to call the restaurant, which I’m thinking is a ghost kitchen because I never heard of it and the phone call would ring twice then disconnect. So I ordered food from somewhere else and finally ate and attempted to contact customer service. When you have a 24/7 business, your customer service needs to be 24/7. It took awhile for me to figure out how to report the fact I never got my food, about 10 or 11pm. Got a response at 5am asking me for my order number and then they refunded the purchase. I have worked in hospitality and customer service for about 20 years. A better response would have been “we are refunding you and also looking into what happened.” And how about maybe don’t do business with a restaurant that doesn’t have a working phone number? Or just anyone available. I was very frustrated last night. I understand stuff happens, I’m more frustrated with the lack of customer service than I am with my missing burrito..Version: 6.63.10003

My order from Cake1The driver did not follow the directions for delivering the order. He did not ring the bell at the gate, he did not even open the gate and come in as told in the instructions. He didn’t let me know that he had brought the order. I was waiting but heard nothing, and nobody came to the front door as he should’ve done with the order, that it was the directions. I waited, but I got a message saying that the order had been delivered. I looked outside of the front door and there was nothing there. There was nobody anywhere, so I remembered how once before one of your drivers left my order out in the street. So I went out to the gate and saw that he had put my bag of food on top of the fence on the street side where anybody could have just taken it he didn’t even let me know that it was there. I rang him and finally talk to him. He was rude and did not even apologise. How can you allow such people to work for you? I am a regular customer and this is how badly I have been treated for the second time now. I expect a full refund. Who knows who would’ve touched that bag of food On the fence? There is even this safety issue with the food. I was waiting for my order for quite some time so anyone could have touched it. I don’t feel safe to eat this food. You should fire that driver. Lazy and unprofessional I expect for today’s order Natalie.Version: 6.185.10000

Terrible ServiceI ordered some Uber Eats as I do quite often from the same Kebab Shop to my home. A couple of weeks earlier I was at a friends place only several blocks from my home (less the 2kms)and ordered changing my address for the occasion. When I accidentally ordered without changing the address back I immediately notified Ubereats , the store and when the delivery was allocated the driver. The driver then proceeded to tell me it was too far and I had to pay him extra. This went on for 15 mins while he had my food in his car. As soon as I told him I was putting in a complaint he canceled the order. I then drove myself to that store to buy my food to discover the driver had taken and not returned my order to the store , therefore meaning he managed to keep my $55 order. It’s a no wonder he was so keep to try and extort me for money. I complained to Ubereats and they didn’t bother to try and rectify the situation at all !!! So it’s going to be Menulog for me from now on. What a joke !!!.Version: 1.267.10002

PatheticI have had this app for a while and must admit I have have a few good experiences. My food has arrived stone cold several times though as Uber has sent the driver on two or three jobs at once as you watch in horror as they go all over London before coming to you. The drivers are also not trustworthy and I have ordered food only to watch them going to other places and then arrive outside my house only for them to cancel the order. Presumably because they have stolen the food and delivered it to one of their friends. Does Uber care about the experience they give you? No not at all. They just fob you off with excuses and insult you. I was given 29p for an order of £24 that partly had to go in the bin and the rest I had to cook myself. Uber say this is acceptable! Not their fault it’s all the restaurants and delivery partners fault. I mean the restaurant has a contract with Uber so it’s nothing to do with them. The delivery partner is contracted by Uber so how they claim it’s not their problem I don’t know! Customer service is rude and ignorant and also near impossible to get to speak to. Just a truly pathetic experience!.Version: 1.262.10006

Good but would love more options.Would be awesome to have more restaurants (including fast food ones like mc Donnalds) available to be delivered -especially since they’re open most hours. As someone who lives in a popular neighbourhood but not close to many restaurants and food places having more round the clock options would be nice. Its nice to see uber eats on the shore, id just like to see more options in smaller places like birkenhead and beachhaven as opposed to the big places like glenfield which get so many options..Version: 1.166.10001

Great app, but poor service and competitivenessAfter using for a few months I realised something.. Just Eat offers many of the same places but with no delivery fee! Sometimes even the prices themselves are slightly less too, so using Just Eat is saving up me £3-5 every time I order! I still use Uber Eat when a particular place isn’t available on Just Eat or Deliveroo.. or at least, I did until an incident 2 weeks ago. I ordered milkshakes which stated delivery between 20-25 minutes. The establishment took an extra 5 mins preparing the order, but I didn’t mind that.. all was still going well, then I noticed the driver stop just by my house. I messaged him to explain how to locate my premises.. then he drove away. 30 minutes later of him driving in circles, ignoring instructions as his English was poor, Uber Eats automated system noticed the extreme delay and credited my account with a £2 promotional credit. HOWEVER, when the milkshakes arrived they were in a poor state. They weren’t cold and fresh like they should have been, but had warmed up and kinda melted. Uber Eats refused to refund me, simply stating that I can ‘leave delivery feedback’ - absolutely no care for customer satisfaction, thus I’m avoiding Uber Eats as much as possible..Version: 1.186.10001

Cash payment optionThis app is very useful for getting the meals you want when you can’t get out and get it yourself, but I am writing this review to ask if you could add a cash payment option. When ever I go to the bank, I withdraw all my money from my credit card, so when I want UberEats and I’ve only got cash, it doesn’t work out so well. Please add a Cash Payment option, either than that this app is very useful when you don’t take all your money out of your credit card. 4/5 stars..Version: 1.213.10002

Poor organizationI’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again..Version: 1.218.10009

Mrs LMI entered a new card in and the app didn’t want to accept it. I totally stuffed up my order and forgot to put my address in I was able to order and pay for my items. Shouldn’t be allowed to order if you forget to put an address in. They cancelled my order and I didn’t get told until I called up this was only 20minutes after. Only after I called up they sent me a email of the cancelled order. So had to reorder and ended up paying more cos the first order used my voucher and then after driver got lost going to address most of the food was cold. Ciao Italia was good but didn’t end up paying for my order because there was a issue with the driver finding me, he was a good driver I’m just very very disappointed. Felt bad cos it did say it was going to take money out of my account then it just cancelled. Couldn’t even pay for it cos the rest said my order didn’t exist. I won’t be ordering anytime soon..prob will try menu log. Fix the bugs with it please..Version: 1.240.10004

Great application, climbing pricesThe application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..Version: 1.166.10001

Please check this review of your app.Hi there, I’m Aiden and If there’s any chance anyone sees this ild just like to say a big thank you to all of the team behind the scenes I really love food and the fact that yous have just popped up and been able to provide rain or shine no days off and still keep everything up and running as awesome as you guys do ild just like to say as a fellow food lover I appreciate yous and what’s yous do for me to have this simple yet effective luxury ❤️❤️.Version: 6.135.10001

Don’t use this appI’ve used ubereats for nearly two years and at the start I was really pleased with the service as I was a uni student and switched between living at home and in my accommodation yet there was never any issues. However I was always disappointed by the lack of availability with different restaurants and fast food places, other companies offered a wider range, but the glaring issue now is the complete lack of customer care, support and a total lack of quality. I’ve noticed that for the past few months ,at least, my orders arrive an hour late or more, while thats not the apps fault there customer care is! They say they will email u back to address issues and they never do like when I had food not fully deliver and incorrect items in my meal. They also never sent an order that I placed to the fast food place and I waited for an hour before I phoned and the fast food company actually told me they never received an order but when they checked eventually they were able to get me my order. I’m not the type of person so leave negative reviews but I think people need to be warned because if a customer is getting worried if they’re order is even going to come and they doubt whether to use the app or not then there is a definite problem..Version: v1.233.10003

Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..Version: 1.207.10007

Never order delivery for a specific time!I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help..Version: 1.264.10006

Really great app but a lot of sneaky extra costsI’ve been using Uber eats for years and it’s always been a very convenient app to use with a lot of variety. However, a few years ago they have added an extra service fee on top of the delivery fee. I know already that Uber eats hikes up the prices of the meals as I have been in store to many people of the same restaurants and the prices aren’t as high. This is understandable as both parties need to make a profit, but then to add a service fee on top of the menu surcharge and the delivery fee? Not only that but your food comes to you cold now as many drivers will delivery other orders to people as well, and if you want to be a first priority you have to pay ANOTHER fee to get your meal delivered to you sooner? So with Uber eats, you are paying extra for the meal through the app, you’re paying a delivery fee, an extra service fee AND if you don’t want your delivery to be cold you have to pay ANOTHER fee to get it prioritised which is still not even a guarantee as the other order the driver has picked up might be a priority as well. It’s gotten a bit ridiculous in prices which is a shame because I really enjoy the user interface of Uber eats and their restaurant choices but I’m always thrown off by the additional costs that other delivery services don’t include….Version: 6.100.10000

Poor serviceMy order came on time but my order was wrong ! I called the shop and they were going to sort it out but they didn’t. The drivers should double check that what’s in the bag matches what’s in the receipt! I blame the shop and Uber for my meal being wrong!!!! And the shop servants didn’t even apologise and all they kept saying is if you want a refund talk to to Uber even though they mixed up the orders of two of their customers! Total disgrace! They also told me to come to the shop to collect my meal when the whole point of Uber eats is for me to pay $5 for the meal to be delivered !!! Again a total lack of respect for a customer and very poor customer service! I want a full refund and I also found that it’s under new management which explains the quality of service and food dropping dramatically and will remove my recommended review and change it to unrecommend! Someone from Uber eats tried to call me but my phone keeps cutting out. So I’m emailing this to you as I want to my money refunded ASAP!.Version: 1.198.10002

Double charged.I have been using Uber eats for a while. I loved the variety and efficiency. Recently I have been completing my order with the above store price, delivery fee and added service fee now then I get a notification saying it hasn’t been paid and they want me to complete another payment that was $3-$5 dollars more then what I’ve already paid. This has happened more than once and it’s frustrating that I’m not only having to pay again with a higher price then I’m having to message and wait for a response for a refund for the ordinal price they already charged me. This issue needs to be fixed. Once you give a Customer a price it’s unacceptable to then try to charge higher once the delivery has been paid and made!! You need a Customer number people can ring, the drivers aren’t the only ones that need their issues promptly resolved..Version: 6.171.10000

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.Version: 1.108.10001

Very good but 1 drawback for meI’ve enjoyed this app and it’s infuriating simplicity, but I do have one drawback. The one consistent issue I’ve had with my Uber orders is that the food very often doesn’t taste like what I expect, and this seems to be a drawback with doing something online rather than getting to speak to someone in person. For example, I ordered a pizza from a place suggested by Uber, read through the different options, and made my selection, as you do. Then when I got the pizza, something about the sauce used was super sweet and rich, which totally ruined the rest of the pizza for me. From what I can tell, that is an intentionally part of the recipe, but there was no way to tell that from the description, and no one I could ask for suggestions like I normally would if a waiter/server. I’m not sure how this could be fixed, but maybe if uber eats offered some sort of optional survey where people could narrow down what the liked/didn’t like and offer suggestions based off of menu descriptions and customer reviews..Version: 1.140.10001

Simply unacceptable and a health hazard!!!Uber eats read through. This review reflects just as badly if not worse on you as it does on the restaurant sultans grill and gingers bar in Nashville Tennessee. I don’t think I have ever left a bad review, if I have maybe once. I usually get the wrong order and almost never a complete order from uber eats. I usually just leave 5 stars anyway. But come on. Please do not offer food if you can’t handle the orders. A waste of my time and money. A risk to my health!! I ordered a gyro wrap that was inedible. Not a pita but an actual wrap grilled tasteless and soggy. My kafta kabob was burnt on the outside and RARE on the inside, not to mention WAY over seasoned. Absolutely inedible and a health hazard. I don’t know how to post pictures but I have them. My salad was basically opaque it was as so old or frozen I’m not sure. THE BLACK OLIVES WERE edible. The rice was edible but awful. Like generic instant artificially flavored over cooked old rice. MY DIET COKE AND FRENCH FRIES WERE THE ONLY OTHER THINGS EDIBLE. Sorry to go on and on. I’m just as annoyed with uber eats. Where is the quality control?? Please Please just don’t offer food if you can’t offer quality, safe food. I rarely even get what I order and then if I do it is garbage. BUT THIS ONE TOOK THE CAKE. PUT ME OVER THE EDGE. AN ACTUAL COMPLETE WASTE OF MY TIME AND MONEY. AND I BELIEVE A HEALTH HAZARD.Version: 1.206.10002

Nonexistent Customer ServiceUse other apps like Deliveroo, Just Eat and Bolt Food - they’re better and cheaper. Uber Eats will leave you hungry and charge you for the service: I normally use Deliveroo, but thought for a change to try Uber Eats - never again. The rider went to a location that wasn’t the delivery address and then messaged me to say he had arrived. I told him he was at the wrong address and that I was a block or so down the road, but couldn’t walk to him because I was currently barefoot. The delivery driver then simply reiterated that he had arrived, ignoring the fact that he was at the wrong address. The driver then supposedly left my order to be picked up, but when I finally got to the location he’d left my order it was gone. Wanting to file a complaint about the driver’s behaviour and request a refund for the order I contacted customer service. Getting to the needed menu was extremely frustrating and have yet to get a response and I still have yet to receive any type of contact. This will be the first and last time I ever use Uber Eats. Learn from my mistake and order using a different food app..Version: 6.181.10001

Food complaintToday my sister and ordered Uber eats from McDonalds woodbine on her Uber eats app. The Uber driver was amazing he got the food to us within3 minutes. When it arrived the food was cold, the Big Mac was missing the sauce, the lettuce and pickles, the quarter pounder had no sauce, 5 pickles and no sauce, the chips were undercooked, there was no ice in the cokes and the nuggets were like rubber. We contacted the night manager to be told that this was not a store problem that it was an Uber eats problem. Which is highly disappointing as the Uber driver was great, it was the food quality that was poor. Please advise as to what we should do. Is this an Uber problem or a McDonald’s food quality issue. The manager was rude, obnoxious and commented that he was unfamiliar with the store layout therefore could not be expected to supervise everything... I thought that was a managers job... store supervision to maintain quality. He would not give me his name. Please advise what steps we should take next..Version: 1.204.10003

ScamYou guys are rip offs… you offered a deal with the monthly subscription where deliveries are free on minimum orders of $20 and above…. But what you guys failed to mention is that you have added a ‘service fee’ which technically means you guys are still charging me for delivery? For an order that should’ve technically been $28 is now $31 it’s not a big difference but I hate being scammed. I could’ve just ordered a normal takeaway and paid for delivery… bad customer experience.Version: 6.63.10003

Dropped the ballOften I cannot get anything delivered in my area. The support is useless - I feel like I talk to poorly implemented chat bots (yes, after I am connected to a “real person”). They can’t answer questions directly or don’t understand them. They are just going through a script. They also lie about “high demand in my area” - there are just no drivers. The app itself is ok, but what is the point when I cannot get any deliveries? Waiting for an hour as an order is being delayed is frustrating and neglectful to the customers. If there’s no chance I get a delivery, just tell me that and save my time. When that is clear as day for me as a customer, surely you can know that on your side ahead of time and inform me..Version: 6.101.10001

Warning! Shady customer service, stronger regulations for uber now!I had a meal not show up to my house. Driver turned off his phone and no one could contact him...food disappeared! Uber kept my money for 1-10 business days while they "refunded" it. i received no replacement food. They applied a $10 voucher to try to make me happy, said voucher never showed up and i spent 30 mins on the phone (very hard to find the number of this dodgy company )explaining to a guy in another country that i had payed money and received no service and no working voucher, he was no help. Eventually i found out the voucher was being applied as "another refund" and was in my account some days later... they had my original money and the "voucher is payed for" for up to ten business days...because of an error on their end. This is unacceptable! i really think stronger regulations must be applied to uber eats and food delivery apps in general as this is not good customer service and i think they think they are untouchable..Version: 1.113.10001

WORST APP AND SERVICE EVERUber eats is hands down the worst delivery service I have ever dealt with. 3x in a row my food was beyond late and cold. The restaurant does their jobs on having the food ready but Uber eats has barely ANY drivers to pick up and drop the food off. They do not relay the message on their app prior to submitting the order that they are low on drivers in this area or anything. They expect you to order, wait 1 hour and then check in and see the food is ‘still preparing’, call restaurant and find out no driver picked up the food. There is also no simple way to cancel the order without being charged fully for the cancellation fee... Have to keep reaching out to their customer service and all they do is offer you a $4.89 Uber cash credit... What on earth am I supposed to do with that? That doesn’t even cover the service/delivery fees. I kept giving them the benefit of the doubt but after the third time I am fed up. I will be deleting this app and account for good. They need to re-evaluate their business and service OR just end this service for good. Never dealt with this type of issue with their competitors Grubhub and Seamless. Don’t bother downloading this app and getting excited over all the food options, you will either get the food cold or never get it at all. Just save yourself the false hope and disappointment..Version: 1.280.10003

Why lolTerrible, when you place an order and recently because of the update I’ve been charged twice for orders I did not place and when I did place one last night I got charged twice this amount so now I’m $80 out of pocket and there’s no one I can talk to from Uber specifically that can help, besides hopefully wait 10 days to see if I get my money back from getting charged twice from McDonald’s and see whether or not Uber will refund me for an order I didn’t place because you can only leave little messages and hope for the best?.Version: 1.248.10002

Uber overall review and customer service.As someone in the healthcare industry I am so grateful to have UberEats. It's helps a lot when my schedule is crazy and meal planning for my home getting taken away from me. I do wish fees were lower and that is way this year one of our family resolutions is to do a major cut back on UberEats orders. The fees are what opens our eyes on the high amount of money wasted. I know you all have no control of your true staff but more times than often our driver is not who they say they are. Unfortunately, the city I live in has a high crime rate and I wish there was a proper way to report this issue and often times there is a strong odor of drugs/smoke. I hate reporting issues but sometimes I feel like it needs to be addressed. I do appreciate customer service when I do report an issue with food or delivery. You listen and try your hardest to correct it with refunds. I think the common denominator is the drivers ordering/delivering/picking up the food when things are wrong. Again I am grateful for UberEats as a company. However, some improvements can be had and I think that involves reporting some of those making the deliveries. Also, is it okay and safe to have multiple people in the car as well? Children as well?.Version: 6.147.10001

When your food never arrives!!Is there a phone number please for Uber eats ? So that i can get this sorted out ? I am horrified firstly that the driver has the tenacity to call and tell me to walk down to the street as he cant park when i know full well there are 4 loading zones outside the building door where i happened to see another delivery person park to drop food, then to call again and tell me to walk down to hobson street because the traffic is moving!!!??? Since when do I pay so that i can chase the delivery guy around town to get my food????!!!! And to top it all off nobody to call at Uber eats to sort this out!?.Version: 1.144.10001

No refunds when their app messes upSo I have found in my last suburb that it was easy to use uber eats, but since moving to a new area, the app refuses to send the drivers to the correct location, and sends them up the street. No big deal as I can contact the drivers before they arrive to let them know. Unfortunately one driver didn’t check the delivery details and ended up down the road. I asked if he saw the instructions and he simply said “no and I won’t be delivering” - he marked the order as complete and stole my food/money. I sent an inquiry via their app for help and was sent an automatic response saying that I entered the address incorrectly. So I replied again, said to check the screen shots of where I had informed the driver etc etc. Again I was refused a refund as it was “a gps issue” - I do not control the gps. I did everything I could to inform the driver. He was less than 30 seconds from my address when he decided to just keep the food for himself. I’m currently trying to get a refund via the bank/credit card as uber has been non-responsive. Unfortunately with this service, you simply don’t have any idea who is dealing with your food, or any way to contact the owner if something goes wrong. I would not recommend using the service. Definitely overpriced for the support that they offer..Version: 1.227.10004

Phoenix takeaway, PorthI ordered food at 6:52pmon uber eats. The food did not arrive until 9:22pm, which is a diabolical time to have to wait for an order that according to uber eats was supposed to be delivered between 7:10pm and 7:30pm. When the food finally arrived the order was wrong, a donor pizza was ordered and it came with just the pepperoni on it which I ordered as an extra. The 3 southern fried chicken pieces was not cooked properly, ie under cooked. The cheese cake dessert was still frozen solid. I am totally disappointed with the time in which I waited and the food in which arrived. I would like a full refund of this food. I rang several times to be told you was extremely busy, if this was the case the order should not have been accepted and we would have ordered else where, in which I would have got my order and forgotten about it by the time yours turned up! I will be reporting this to uber eats too as your service is and will not be recommended, nor will I ever order from you again. I again expect a full refund for my order..Version: 1.268.10002

Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Version: 1.174.10002

DissatisfiedThis used to be my favorite delivery app, now it’s my worst nightmare. On multiple occasions my order has been cancelled for no reason and I still get charged and have to call endlessly to receive a refund because the customer support techs just talk over you and don’t care to actually help. They charge a lot of shady fees, including their new “small order” fee which I find ridiculous not to mention that using promos is incredibly difficult and frustrating. I went to a drive through the other day and was told they had no more food for the night so I went home and ordered Uber. I looked for the same chain because I was craving it but I accidentally clicked on the same one I had drove to and ended up canceling less than 3 minutes after I made the order. While I can understand a cancellation fee I think that charging me for the entire order either way is ridiculous, especially because if they had no food there’s no way that in three minutes they had my food going and no one ever picked up the food or anything. Grub hub is a better option, they are just as if not even quicker, their customer service is good and refunds are almost instant. They also have the same options of restaurants and then some..Version: 1.284.10006

BillingWhenever i delete a billing method it does not allow me to add it again. It says it is expired or deleted. I have done everything that’s their website says and clearly there is no one to ask for help since there is no way of contacting someone for help. This is so stupid and annoying as I simply want food and it keeps rejecting my card when I know it is valid. There is absolutely no way of asking for help due to the multiple times it redirects you to a useless page. Waste of time..Version: 6.67.10002

BxbxbxbxbxbxbxbxbxbxbxbxbxbxUse this about once a month from work. I get my order about 50% if the time. The deliverer says “order delivered” and closes the job so I can’t communicate with them. This means that when I go to get it from the door - I have no way of communicating to say “it’s not there, where is it?”. Messaging should be left open until the BUYER closes it, not the deliverer. And a person at Uber HQ should be in the cc so the deliverer is accountable..Version: 1.257.10006

Absolutely no consideration for Customer CommunucationI ordered a subway and my total came to about £30, when the delivery driver dropped it off he practically ran away and the order he gave me was someone else’s, myself and my partner are vegetarian and the order they gave us was filled with meat and half the amount. I tried to call my driver back, no response. Uber left no contact information at all for the restaurant of themselves, after finally finding a number to call customer support I was told I cannot talk to a member of their team because I didn’t have an active order. I am appalled by the lack of customer communication, and the lack of communication between the driver and customer. I feel as thought Uber have not tried to talk any of my issues into consideration after I have reported my order multiple times and now the day after still not response after my trying to reach out multiple times. I have requested a full refund and so far haven’t even had anything as far as a reply from them. Disgusted and I will not be using their services ever again..Version: 1.267.10002

Will not be using this app after being charged £200 for items I did not order.Absolutely horrific experience of being overcharged by this service. I attempted to order from one vendor and was horrified to receive multiple deliveries not willingly or knowingly ordered. In particular I was horrified to find that I had been charged for items that I had not even received. These charges totalled near £200 GBP. Over the next couple of days I have made multiple attempts to contact customer support/reach out via social media to rectify this egregious mistake, all have told me that it falls outside of the time in order to receive refunds even though this HAS EXPLICITLY NOT BEEN THE CASE - I raised my first complaints the morning the extent of the charges became apparent and I have repeatedly been trying to get through to a real person since - still within the 48 hour timeframe for refunds to be accepted. I am absolutely distraught at the unwillingness of Uber to engage with my complaints at all and this is having a profound impact on my mental health. I just want to talk to a real person in order to fix this, and I am concerned. Quickly getting access to certain branded foods is NOT worth the pain and anxiety caused by this nightmare and I WILL NOT be using Uber’s services in the future unless this is resolved..Version: 6.106.10003

Definitely AvoidEXTREMELY POOR CUSTOMER SERVICE! THEY CALL IT HELP...... WHAT HELP??? It is non existent! We have had trouble a couple of times over the past month with missing food but tonight it was diabolical! We ordered a Family Bundle, Calamari and Cookie dough from Bella Italia. When it arrived we received 6 Big Dog hot dogs. So we contacted Uber eats and was told: We understand that these issues do arise on occasion, but not often at this regularity. I am sorry but it isn’t my fault if your drivers make errors or the companies that you work with make errors, penalise them not the customers! I did not want a refund I just wanted the correct order. So I then contacted the restaurant for the second time after there advice was to contact Uber Eats and they kindly helped us, they told us that they customer that got our food took it back to them and that they was going to cook us fresh food if we could collect as obviously there was no Uber driver to deliver it. So my wife had to go out and do the drivers job and go take the hot dogs back and collect the CORRECT order. In my opinion it is not our fault, it is driver error and we should be compensated. I also agree with others that the customer service has gone down hill recently. Extremely unhappy! I wish we had Deliveroo in our area as I much prefer their service!.Version: 1.237.10007

Sad that I can’t order from my favorite restaurantsHow is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee....Version: 1.150.10001


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