Grailed – Buy & Sell Fashion App Negative ReviewsGrailed, Inc

Grailed – Buy & Sell Fashion Negative Reviews

4.8
4.83711 star

Total 150 Negative Reviews

Grailed – Buy & Sell Fashion App Complaints & User Negative Comments 2024

Grailed – Buy & Sell Fashion app received 150 complaints, negative comments and reviews by users. Have you ever had a bad experience using Grailed – Buy & Sell Fashion? Can you share your negative thoughts about grailed – buy & sell fashion?

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Grailed – Buy & Sell Fashion for Negative User Reviews

Should’ve quit when I was aheadI used Grailed a few times in the past year to purchase t-shirts and other small pieces and was always pretty satisfied. My most recent purchase was a Maharishi jacket that I continued to ask the seller for tracking information on, until, months later and after several lies and excuses I discovered was still at their house and hadn’t been shipped because they were waiting to mend a hole in it. I canceled my order as none of this was part of my original expectation for the product (the hole was not listed in the description) and left a negative review because the seller had behaved in an unprofessional fashion. The seller then responded to me by insisting that I take down my negative review before they would refund me. I took a screenshot of this message and sent it to Grailed with a detailed explanation of my complaint. I never heard back from anyone at Grailed regarding this. A few days later, I DID get a refund notification from PayPal, however today I was informed that the refund was not completed. I still don’t have my product, I don’t have my money, and nobody at Grailed has spoken to me regarding this issue. If you’re looking for quality streetwear and want a hassle free experience with fast shipping it’s probably safer to stick with StockX or End Clothing..Version: 2.6.2

DodgyI came across a scammer, once I realised this I put in a review to warn off other people of this user, after that I filed a claim, which got accepted and I won, they then the post got deleted (of the item I was buying) and along with the review which can no longer be found. Deleting bad reviews is terrible business as the issue is resolved is stupid business as reviews are supposed to stop other people getting scammed..Version: 3.71.0

Great pics/layout, terrible search functionThe worst search/filter functionally I've ever seen on an app. Fix it please.Version: 2.1.8

Hopeless appThis is a hopeless, frustrating app. It never fully loads and you’re just sitting there, waiting for items up upload. It’s better and easier to go to the Grailed website..Version: 3.5.1

Fees9% fees is ridiculous I’ve been selling on grailed for 3 years with over 500 transactions. At least implement a loyalty program. Won’t be selling on this platform anymore.Version: 3.42.0

No buenoHas never worked lol, always says "no listings currently available". Always updated to latest software, don't waste your time. Love Grailed, not the app..Version: 1.7.29

Good but terrible customer serviceI’ve been wrongly banned and when I try to appeal they don’t listen to me, give me some bs excuse for banning me which isn’t even true and then ignore my replies.... apart from that it was a great app, nothing like browsing the isles of grailed...!.Version: 2.5.16

Grailed used to be good, not anymore1. You never had to pay a fee on items but now you you lose more than 10% through taxes and grailed fees. Lower your fees. 2. You spend 2 weeks negotiating a deal to finally come to an agreement. Then you pay immediately, and for whatever reason they don’t end up sending it. You wait 3-5 days (even extend shipping time) just to get a refund (never in full because you had to pay a fee which you don’t get back). Introduce a 3 strike option, where on the third strike, they lose their account. (Will never happened because they want as much money they can get their hands on). 3. Why is there no option to pay in other currencies? On top of the ridiculous fees if you’re not in the US you have to pay currency conversion fees on top of that, which through PayPal is absolutely ridiculous and is always way higher than the current exchange rate… way too $$$.Version: 6.69.0

🚨Terrible for sellers, stay away🚨Some positives before I ripped them a part, Grailed is [great for buyers] and the app is easy to use. Having said that, if you’re an Average Joe trying to trying to make a quick buck I suggest another platform before you lose your head and your money. Grailed has little to no seller protection, partnered with PayPal, you have the ability to add the tracking numbers, picture evidence on a sold item on Grailed and PayPal. You’d think these features alone would be OK for them to release your money but no, you can make phone call after phone call, listen to prerecorded messages, or listen to prerecorded excuses for the unusual high traffic of callers but never an actual human willing to help or understand. Buyers have the ability to dispute item’s delivered, not only will they have the sold item but also the money refunded 95% of the time. This has been my personal experience as an honest seller, I’d be less annoyed with Grailed fees if they actually protected sellers. Queue the Grailed response🤡.Version: 6.37.0

Terrible moderation, enables scammers and lossesI’ve been a buyer and seller for years with about 100 transactions. I bought a 80$ item a year ago and never received it. Seller stopped replying (CLWS) and never refunded me. I just noticed the seller has reposted the item 22 days ago and after having reporting this account various times, it’s still up and able to scam more people. Because of this experience I have never used grailed again and have been preaching against it to a wide network of people on blogs and pages for the better part of a year. *for moderators, my account is “RealWyld”. Stop letting people get robbed with no recourse. **UPDATE. I have now been getting emailed from this same person who scammed me from the purchase information that he received from Grailed. User is threatening me with knowing where I live. I dont know what to do. I also have been banned because I had cursed him off in our chats, BECAUSE HE ROBBED ME. I dont care that I have been banned as I lost all credibility in Grailed after this experience anyway but something has to come to fruition after literally getting threatened through email that grailed gave him..Version: 6.14.1

BEWARE! Seller Protection not guaranteed.I’ve sold a lot of small items on here and bought some items without a problem. Up until recently I sold a pair of very expensive Tom Ford sunglasses and got burned for them. What happened to me was that the customer was unhappy and reported me through PayPal and without even consulting me or getting my side of the story PayPal has “Permanently Restricted” my account forever. It goes against PayPal’s policy for anyone to deal with sunglasses I should have known this but more importantly Grailed should have known this before allowing a category through their app for selling glasses. I have not been able to reach Grailed and they are not doing anything about this. They are not the ones guaranteeing buyer and seller protection as they do not have any power with PayPal. I lost a very expensive pair of sunglasses and I’m out all the money I had in my PayPal account for this very careless app. BEWARE YOU WILL GET BURNED. Thanks a lot for nothing Grailed. Please give a little more effort with trying to solve problems instead of just posting weekly outfits. Unacceptable..Version: 2.8.0

Selling for yearsThis new get paid 3 days after the item has landed is a joke 300+ buys and sells 5/5 stars there is no benefit for being with grailed this long. 2016-17.Version: 6.40.0

Robot verification?Has made me complete the “I’m not a robot” test endlessly. Deleted and redownloaded- same trouble. I’ve been clicking photos of crosswalks and traffic lights for over an hour. This means I can only see clothes for sale in the wrong country, and I can’t purchase them even if I wanted to :(.Version: 3.56.0

Waste of timeMy account was banned for no reason and when I made a new account, every listing I’ve tried to put up gets taken down for no reason.Version: 3.59.0

Terrible appThe website itself is great I use it all the time the app lets it down, doesn’t show my items, doesn’t show my messages. Can only see them on the website.. FIX THIS!!!.Version: 2.3.6

SellI’ve just started using it. Not sure if it’s me but every time I go post an item for sale it gets stuck on the loading bit..Version: 2.4.7

Buyer Friendly//No protection for sellersI used Grailed for two years and had over 40 items sold and ran into almost 0 issues until recently. A buyer made a purchase internationally from the US to the UK. English clearly wasn’t his first language and after the purchase there was some misunderstandings about what “shortening the body” meant on a blazer. Long story short the buyer demanded a full refund because he didn’t want to pay for the tailoring(fabric was left inside the jacket). After submitting all the messages we exchanged to Grailed they still sided with the buyer. Emails were then exchanged where the buyer was able to pull my social security information and W2 and still Grailed proceeded to quietly block my account. While blocking me however they let another buyer’s purchase I never sent go into the void. His money is still in my paypal, so “buyer-friendly” was the wrong word... so long as Grailed gets their cut at the end of the day you can bet you’re on your own..Version: 3.57.0

Shipping nightmare for sellers using thermal printerI’ve been selling on Grailed for over 6 years, along with countless other apps, the new update with grailed labels to print being the only option is absolutely terrible, aside from the higher shipping cost for the buyer if you are using a thermal printer it is not possible to format to a 4 x 6 label without getting the grailed label, downloading it and then putting it through photoshop or a similar app to crop, rotate and then resize to fit the label printer. I’ve shipped multiple thousands of orders across all platforms and have never had as much trouble shipping orders. I’ve spent hours trying to resize a few labels today and couldn’t figure it out so I had to go find my old printer hook it up and then go out to the store to buy tape to manually tape the label to the packages. Please fix the pre made grailed labels to give a 4 x 6 option or allow us to print our own labels and cover shipping like before..Version: 6.50.0

Can't buy anythingEvery time I go to buy something and click "pay with PayPal" it just takes me to a white screen and nothing is accessible.Version: 2.3.5

Buyer beware! Read fine print.I decided to give this app a try after my son found a jersey he wanted. My first purchase and the seller never shipped my item. Grailed states they have a buyer protection guarantee, HOWEVER they still have not refunded my money after several attempts of contacting them and submitting the refund form. The seller has been of no help, and the company does not respond to my requests. They flat out stole my money and have no intention of protecting me, the buyer. So I started reading all their fine print, please people pay attention... if you check out as a ‘guest’ on PayPal and not sign on to your account then you do NOT have the buyer protection guarantee that they claim to have. This app isn’t worth the risk of weeding through the bad sellers if the company doesn’t guarantee my money back if the seller doesn’t ship. Very disappointed and will not be using again..Version: 3.33.0

Waste of TimeI read many reviews online talking about how draconian and flippant the mods of this site are but as a professional online seller I decided it was worth a try. Then had my account removed 3 days after signing up for no reason. My activity on the site was listing a few vintage t shirts and nothing else, no sales and no communication with buyers. Sent 3 polite emails over 7 weeks simply asking if I could appeal ban or at least be given a reason for banning so I know in future what to avoid and received zero responses. I’ve been selling online since 2007 and only ever had a handful of items removed from sites and every time the marketplace has provided a reason for removal, which of course is helpful to correct errors. If Grailed doesn’t even have the ability to provide an automated email with a basic reason for removal/banning and they love chasing away sellers then I can’t imagine they are running a professional company..Version: 3.67.0

ALL SELLERS AVOID - ITS NOT WORTH ITThis is app is trash, like trash trash. I am a seller and have been trying to list my sneakers up on Grailed but their authentication system is TRASH. They will ask for some photos one time and then ask for different photos another time. Each time you resubmit your listing you’ve got to wait about 1 day as well just for them to tell you its not good enough. After trying for almost 1 WEEK my listing was taking down as it was an ‘inauthentic replica’ according to these Moderators they clearly found on the corner of the streets. I bought off JD and have the order confirmation to prove it. Sellers, stay off this app, it will do you a world of good. If you’ve got it already, delete it, useless apps like these don’t deserve to be on your phone..Version: 3.69.0

Can’t upload item for saleCrashes every time I reach the ‘enter designer’ page when listing an item..Version: 3.51.0

Lack of customer supportThis application has lack of customer support, if Grailed even has customer support? This would then fall in the category of having the worst customer support. I don’t think anyone appreciates automated emails or waiting 3 to 4 business days to get a response via email. Nor is a customer support line provided to call. When the consumer has any issue it is very important customer service is quick to respond, and resolve any issues. I choose to pass on this application and don’t recommend downloading or using it from this pint forward. There is no legit customer service. Please understand supporting applications who don’t care about the consumer only make online shopping worse. We all know the consumer eventually run in to issues with different applications, stores, food etc...and the most important factor is to then reach out and receive costumer service. In this app there is none. Thanks.Version: 2.4.7

Beware !There is so many old listings on this site, that are no longer available ! they are kept there for no reason but to deceive buyers from thinking there are heap of items for sale also there is no system in place that you can see if your messages to sellers has been read , this app needs a massive overhaul or should be deleted by apple ..Version: 4.29.0

StunnedShows no way near the amount of listings as the desktop version and most of the time 0 listings matching my search is shown, even when viewing featured collections on the homepage.Version: 2.5.8

UI Listing ProblemWhen choosing photos to use for a listing. It doesn’t allow you to click ‘done’ - disappears once photos have been chosen. How is a seller expected to sell via the application? Fix ASAP!.Version: 2.3.5

Worst customer service everI shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email Grailed hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and Grailed CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/Grailed. Worst first selling experience ever!.Version: 3.19.0

💔Sad☹️To bad its getting full of knock off Products that are being sold for ridiculous amounts of money for instance there off-white shoe section is getting full of knock off brand off-white shoes and the sellers are asking thousands of dollars and yet this site doesn’t do anything about it and nor does the buyers. 💔sad☹️.Version: 2.5.2

Avoid this AppSupport is spotty and they dont support buyer claims. Pawn it off to Paypal and look for reasons to avoid resolving real complaints. They claim “Money back Guarantee”...but it is not true..Version: 2.5.2

Grailed is by far the least user friendly appIv bought many items in Grailed and the process is great. But there are a lot of Fakes and replica items on Grailed so you have to be careful about what you buy. Selling on Grailed is horrible. About two monthsI sold a $500 pair of shoes on Grailed and they never released payment to my account. They then proceed to permanently freeze my account so no only did I never receive payment I wasn’t able to contact support through the app. After I found the support email I send the Grailed team an email which they never responded to. I proceeded to send another email which they did respond to this time but the response was not helpful at all. So I sent another email, that was a month ago and I still havent received a response. The customer service at Grailed is less than dissatisfying. So it’s 2 months now that iv been waiting on my money but I’ll probably never get it. Take my advice, don’t use Grailed for anything but purchasing items. If you want to sell you items use Poshmark, the seller is much better protected..Version: 3.10.0

BE CAREFUL - THEY’LL DELETE YOUR STORE NO WARNINGI sold on grailed since 2016- never had an issue - never had a less than 5 star review. Randomly they delete my account. It then takes them multiple days to email me to clarify what happened. All they clarified in the email was that they found something they considered fraudulent. I have no idea what they’re talking about, and they won’t respond. Here I am trying to be professional and run a legitimate business, and an app says i’m being ‘fraudulent’. Super funny because I was literally emailing the grailed authentication team at the same time checking on a pair of rick owens pants that I had already authenticated through grailed twice. That’s another thing. If people are mad about your pricing they will report your item and the automatic system will flag and pull the item. I had a pair of pants authenticated 3 times by your grailed team and then taken down because people were mad I didn’t want to sell them cheap. to sum up- WASTE OF TIME because GRAILED DOESNT CARE AND WILL IGNORE YOU YOU ARE GARBAGE AND NOT HUMAN IF YOU RECEIVE A BAN FOR ANY REASON THEY WILL NOT HELP YOU YOU CAN WASTE HOURS AND DAYS OF YOUR LIFE TO HAVE IT DELETED THEY WILL IGNORE YOU FOR WEEKS LIKE YOU'RE AN UGLY EX I DID NOTHING WRONG - THEY CANT EVEN GIVE ME A SPECIFIC REASON.Version: 6.34.0

Appalling customer service.With the amount of negative reviews you’d think Grailed would change something up. In my few years on grailed I've lost a lot of money due to the lack of care from the grailed team. I’ve read copious reviews about how awful customer service is at responding and I can fully say I agree. I was scammed out of a Supreme Quarter Zip hoodie, which I take responsibility for. However there weren’t any actions taken to follow up with the scammer, they just banned his account after he stole my item. Next, I bought a bunch of stickers. I paid around $50 USD for them and they never came. The seller was apparently banned which meant I was SOL. And now I’m in a situation where the seller hasn’t provided me with tracking information. The seller also has multiple one star reviews because they’ve sold multiple items that never arrived at their destinations. In short, grailed only cares about the fee they get from any sale or purchase and it’s criminal. Don’t use this app, you’re better off anywhere far from here..Version: 3.22.0

Good service, annoying notificationsService works well, seeing clothes in selected brands and only at the correct sizing is great. Getting frustrated about marketing notifications every day despite turning all non-essential notifications off in settings. This shouldn’t occur..Version: 4.2.0

DO NOT USE THIS APP UNLESS YOU WANT TO BE SCAMMED!!!If you buy an item from this app and the seller doesn't ship it forget about ever seeing your money again! Grailed support will just keep messing around with you and taking forever to respond until the refund period (20 days) has passed and you will not be able to get your money back. Also their customer service # leads to nowhere so that's just sketchy in itself..Version: 3.20.0

Was great for a whileI’ve been using Grailed for years and honestly loved the overall experience. Then recently I purchased an item that was verified authentic on the app. I got bored of the item and decided to relist it to get some money back. As I resisted it, it got taken down for being inauthentic. I was very confused with this, being I had bought it with Grailed claiming it was authentic. So I thought it might have been a glitch, and tried to list it again. It was taken down immediately and my account was frozen. I asked for an appeal explaining my situation, to no avail. Customer support was useless. I decided to cut my losses and just make a new account. When I tried to purchase my first item on this new account, as soon as I sent a binding offer with my address, name, and PayPal linked, this second account was frozen. I emailed support yet again, and they just kept sending auto generated messages that weren’t helpful to me whatsoever. Honestly the app is fine, but the people behind it are horrible. A small mistake/misunderstanding can prevent you from using it as a buyer or seller ever again..Version: 6.26.0

Banned for no reasonJust wanted to buy a jacket. Oh well taking my business of thousands of dollars yearly elsewhere.Version: 6.74.0

Banned despite regular 5-star Feedback, terrible customer serviceHad a great experience with Grailed up until my account was randomly and unfairly banned. This was due to another seller not liking how I was selling the same merchandise as him but at a fraction of the price. I was gaining more customers, so he claimed that I was using his photos, resulting in my account getting banned. Grailed customer service would not listen to anything I had to say about the matter and were unsympathetic towards the unfairness of the situation. Grailed support told me that I was permanently banned for something I did not even do. It’s saddening to see legitimate and honest accounts like mine get taken down for no reason while inauthentic accounts still run amok on Grailed. I’m incredibly disappointed with how my case was handled. If you still want to sell stuff on this flawed platform, great — but don’t expect any help from customer service when something goes wrong..Version: 2.6.5

AnnoyingInstalled the app only the delete my account (you can only on IOS devices 🤡) literally impossible to log in my old account despite changing my password. Stuck in an infinite loading page..Version: 6.21.0

Not PleasedI was a seller on Grailed. I obtained a five star review selling multiple products. I mostly sold Supreme. My team and I would go to mass trades and receive very hyped items. We have sold box logos in the past and received 100% satisfaction and the buyer stating hey are clearly authentic. Today, I listed an item i got my hands on a while back. This was 100% authentic for I have the receipts from Supreme. As I went in, someone had commented “fake” at the bottom. Now this is quite common for those who like to troll. To my surprise, I was banned within seconds. Grailed did not take the time to review the order nor take time to look at the pictures to verify that this is indeed real. I am frustrated with the customer service as well. I have emailed them in the past with concerns and it took them a whole 2 months after sending then emails. This is no way to run a business. I have thousands of dollars worth of merchandise which I have to sell through hand because of the lack of attention Grailed gives its customers and sellers. If you want to become a seller, Id advise you not to. Not only is it a waste of time. It might also cost you sales in the future..Version: 2.5.0

Used grailed for 5+ years, worst reseller app!I have used this platform for a long time and can confidently express that its a waste of time. The “authentication” process is a joke as they relay on images/photos of a product tag which could easily be faked. They are known for selling fake products and leaving customers hanging because of poor consumer service which can’t reply professionally or with valid answers. They are also notorious for writing fake reviews to save face. And to top it all off have the worse fees for resellers causing then to up there prices on items. As a reseller you get zero support, neck deep in photo requirements, Grailed employees who sit behind a screen and have no clue what they are looking at calling themselves authenticators. Who can remove your listing at their discretion causing you to waste your time posting, highly recommended sending your valuable posting time on better apps!.Version: 5.0.1

Dishonest - USD onlyNowhere on the app does it say that you are shopping in USD. You make offers and purchases, there are no prompts or disclaimers anywhere. I recently purchased sunglasses for $280 which would have been a reasonable price if in AUD. When the invoice was emailed to me, it came to be $403. Incredibly dishonest practice. The glasses I bought once converted are $20 AUD extra brand new from the supplier….Version: 4.25.0

Grailed removed my previous reviewGrailed raised their fees from 6% to 9% without offering any added benefits. I see fake stuff being sold or mass produced stuff from aliexpress being sold as “one of a kind items”. Grailed also removed items I’ve listed for no reason like jewelry or pants, I’m a trusted seller with over 80 sales and 30 reviews. Grailed is terrible now and went from the best to the worst and they refuse to acknowledge it!! Update: I spoke with Grailed customer service and they’re useless they took down my listings such as bundled pants and claimed bundled items aren’t allowed on Grailed. Yet there are thousands of bundled listings it’s unfair. Same thing with the jewelry I tried listing. Save your money use eBay or Depop Grailed is garbage and unfair to both buyers and sellers! They’ve also clearly bought fake reviews just scroll down..Version: 6.1.0

BrokenKeeps getting stuck on a screen asking me if I’m looking for menswear womenswear or both and I can’t get past it no matter what I select.Version: 6.35.0

Scamming APPPls don't use this application to buy anything! This APP is cooperated with sellers to scam people money!! They give all of the wrong instructions in order to make buyer can't refunded and said that is not their problem!.Version: 2.10.8

Good app for online salesTerrible app now with a terrible team working They have just banned me for expressing my thoughts to there company about the amount of fakes on there website claiming to do through checking for fake items There are so many fakes on this app now it’s not even funny some or the fakes you see it’s embarrassing. They will take 14% of the cost and shipping out together that you sold the item for then act as a terrible team dont use this app it’s terrible now used to be good now it’s just going down hill Most of the fakes on here are being sold by people who have bought there fakes from a private seller making it harder for you to tell if your getting the real thing Try asking any of these people on grailed who “intend to sell” if they have the recipt for anything that they have that’s “brand new” they won’t have it terrible app now.Version: 6.64.0

PayPal annoyingI like Grailed but it’s very misleading when they say you’ll get instant payment as soon as you put tracking number in then PayPal tells you they’ll pay after it’s been delivered. Very misleading.Version: 4.6.0

Too many bugsWhy it keep prevent me from adding address? And why I only have the button offer and can not buy? Such a garbage app.Version: 6.71.1

If you’re a reseller don’t waste your timeBeen on this app for at least a couple years, listed hundreds of items, barely sold anything even though I’ve sold hundred of items on other apps, and have had multiple customers input the wrong address. The app doesn’t charge sales tax so you will be responsible for that. The app puts the burden on the seller really, let’s customers leave unjustified bad ratings for something that’s their mistake I.e., a customer leaving a 1 star rating as “item not delivered” but due to customer inputting the wrong address, even when there was full communication about it with the buyer, and doesn’t let the seller rate the customer or respond to the negative feedback. They’ll only take the low rating down when you’ve refunded the money, which is difficult to do when the package is still in transit 😆. This is a horribly bad app and I don’t see it surviving with all the other more useful apps out there. If you’re a reseller just don’t even waste your time with this app, I wish I hadn’t..Version: 3.86.0

Don’t waste your timeFunds are meant to release “3 days after delivery”, however this isn’t the case. Issues with shipping everytime meaning my funds are stuck..Version: 6.64.0

Shipping OptionsI now have to click purchase just to see if a seller offers shipping to my country. Completely unnecessary change. You’ve ruined the buying experience for anyone out side of The States..Version: 6.71.1

Terrible listing processAbsolutely awful listing process The requirements are really long. If you get it even slightly wrong you are rudely notified by email and they delete the draft ad, you don’t even have a chance to amend it. So you have to resubmit the ad from scratch..... I mean it’s bit much from a company that needs YOU to post ads so they can make COMMISSION.Version: 3.52.0

Putting out an item for sale is horribleI have two items in which I cannot put out for sell even though they are legit items bought at super known stores such as flight club and I really don’t understand why my items get removed from my “put out to sell list” when I do everything you guys ask me to do for authentications, you guys really need send us messages of more info you need on the sneaker I feel that this mostly happens with used sneakers as they don’t look like how they did before, but how do I know you guys aren’t selling any fakes either if you don’t even recognize the real . I have put out a listing for a ASSC hoodie which are the easiest to Authenticate especially if you have the tags which I do because it’s brand new and I showed that notification of authentication in photos which came from the ( ASSC APP) it’s truly frustrating not being able to sell items and just having to keep adding more and more pictures just for those items to be taken out without even notifying us!.Version: 3.97.0

App doesn’t workOnly just recently the app crashes whenever I try to load it up, so if I have sales I can’t even access them.Version: 6.59.0

GOOD appGreat app overall, would give 5 stars but when I use it on my phone I cant filter. Like it just doesn’t let me filter anything whatsoever.Version: 5.0.1

Persistent bugs after years of useUpdate: original review below, just updating for more recent issues with the platform. Still extremely buggy, still zero protection for sellers and buyers alike. No real “Grailed protection” just redirects users to PayPal for a claim they may never resolve. On top of all this they now increased their fees to almost 10% ! They offer nothing and expect 10% of all of your sales. They are also blanketing their reviews with paid / bot reviews to keep it at 5 stars (source: have a friend who still works there, hence why I knew about their sneaky non-refunding of returned item fees. Thank you ROD.” OG review: For several years I’ve had to delete the app and reinstall / sign in again after a few weeks because it slowly begins not loading items. You’ll be scrolling through a search or your favorites and suddenly nothing will load. No pictures, missing details. Cannot believe this hasn’t been fixed yet considering the amount of money they’re making on unclaimed canceled / returned item fees that never get reimbursed unless you file a claim with their CC..Version: 3.46.1

HorribleHorrible shopping experience, the worst ever. I purchased two pairs of shoes on Grailed, I didn't receive either shoes. I managed to get the refund from my first transaction, and I am still trying to get my second refund back. There was no seller protection on this app, I will never use Grailed again..Version: 2.6.2

Horrible customer service!I sold supreme vans for $88 and I never received my money! I sent Grailed’s customer support an email as they don’t have a phone number which is odd for an online store as large as they are. They told me that there was nothing to worry about as paypal holds onto the money for sometime and to contact paypal because it’s out of their control. So I waited patiently for 3 weeks and said okay that’s long enough. So I called paypal and they told me there was no indication of $88 from grailed, therefore can’t give me much assistance. So I contacted grailed again, and explained what paypal said to me. Grailed also asked for the name, time, and date of the discussion with paypal just to make things more complicated. I was able to do so in hope that they would take action once I did, but I haven’t heard back from them. It’s been over a month now since I sold the shoes and I still haven’t received my money and I feel foolish for giving away shoes I paid $140 for! It’s mind blowing to me that there’s markets as popular as grailed with no listing ID numbers or any way to revise cases like this. Whether it was intentional or not this is unacceptable in 2019. I would not have sold sold these shoes if I didn’t desperately need the money..Version: 2.10.2

Terrible customer service, terrible moderators/authenticatorsHad various listings removed for them not being able to be authenticated(as if thats my fault) then had my account frozen for listing an “inauthentic item”...when I’ve bought the shoes from an Chanel boutique in New Bond Street for £780. Which was in 2015, so I’m obviously not going to still have the receipt in 2020, not impressed at at all!!.Version: 3.50.0

9% commissionI don’t know why they won’t listen to their sellers. You see it all over social media we aren’t happy about the fees yet they turn their back on us. How expensive is it to run a website that you need to increase commission. Selfish and greedy move.Version: 3.42.0

Horrible policy updateI rarely write reviews, but I truly feel a need to provide one for this horrible policy update. The hold on seller funds after 3 days of the arrival to the buyer is possibly one of the worst implemented changes Grailed has done. I’ve sold for years using Grailed as an alternative revenue stream and this truly has made the seller experience horrible. Everyone I know, from big to small sellers have had issues with this as it takes forever to be paid, especially with the implementation of GrailedPay. So on top of waiting days for the package to deliver, and waiting the 3 days for funds to clear, we now have to wait 3-5 days on top of that to be paid… and this isn’t even taking international sales into account. It can literally be months before you’re paid now and it’s actually insane why this is the case. I’m legitimately debating on moving to Depop or other platforms because of this change. Grailed mag have a decent user base of buyers but even they’re disappearing slowly seemingly. I knew the GOAT buyout would have horrible repercussions, but this is truly becoming absurd now. Until something is done to remedy this, my review will stay as it is. It’s not much but hopefully it can at the very least prove my point. If you are a seller I really cannot recommend Grailed right now..Version: 6.43.0

Horrible customer servicePosted clothing, got “banned” they claimed clothing was fake, then 1 year later randomly unbanned and approved the clothing and let it be sold ?.Version: 5.1.0

Dumb app delete it right away never get itThis app sucks this man tried to scam me then next thing I know I got banned this is dumb don’t ever get this app.Version: 2.6.0

Truly dismal customer ‘service’Since the buyout Grailed’s customer service has become down right awful. If you contact them for an issue they state response time is up to 48hrs. If you’re lucky you’ll get a response in three days, more often than not no response whatsoever. Their new 3-day after receipt payment is only as good as the tracking service. If the item is left at a doorstep tracking never confirms it as received and your funds are held indefinitely even after receiving positive feedback, long after 3 days. In the meantime one must waste their time contacting their totally non-responsive customer service. Grailed is now as bad as Vestiaire Collective, both operating in this mysterious Kafka-esque world of non-transparency and complete inefficiency. Grailed’s only care is the shipping margin they take advantage of via UPS as they now provide their own shipping labels. If you’re a seller good luck because you’re on your own. If something goes wrong the burden is on your shoulders IF they even bother to respond..Version: 6.63.0

Bug, I can’t browse the clothes anymoreI used to be able to freely browse clothes. I even bought one two days ago, but now whenever I click into any clothes to look at photos and descriptions, the app just suddenly shut down. I can’t buy any clothes anymore please help me solve this..Version: 3.11.2

Rubbish customer serviceThere was a mistake with a buyer which led to my account being banned and the customer service ban appeal community who are meant to reply within 24 hours did nothing of the sort. It wasted my time and lost me $80!.Version: 2.6.10

Bring back for you pageFor the love of god please bring back the for you page, the layout was absolutely perfect and it was easier to browse through things. Why remove something that genuinely made the app easier to use?????.Version: 4.0.0

Depop is far betterI’ve sold a few things on Grailed but then my account got frozen because I didn’t provide a tracking number, so they refunded the buyer even tho I sent the item. I had to wait for a response from the help team and then wait for them to look at my proof of postage for them to unfreeze my account and now even tho the buyer had my item WITH a full refund, the buyer isn’t replying to me. Stupid system and definitely would NOT recommend..Version: 3.14.0

Payout sent 3 days AFTER delivery.There is now a 3 day wait time for funds to be released which is horrible for sellers, this feature only benefits the customer. So you're telling me that after I ship out an item and the customer gets it, they can walk around and wear it for 3 whole days while I have to sit and wait to get paid? So by that guideline, if I decide to sell to someone in a different country, I have to wait the 2-3 week wait time for it to be delivered and on top of that wait another 3 days for MY money? Even eBay allows the option to request our funds after 2 days of a CONFIRMED ORDER, so at least I don't have to wait days for the item to get delivered to the customer's house. If you guys are trying to follow the Mercari route that has sellers wait for the customer to receive the item and review it, AT LEAST the payment gets released after the customer checks the item and leaves a review, not like Grailed that lets customers keep the item for a whole 3 days and the seller doesn't get paid regardless if the customer likes their stuff or not. I am a 5 star rated seller on Grailed and this new change doesn't help me or any seller for that matter, this new change is ridiculous. This doesn't make sense and I hope Grailed fixes this because it is a huge slap in the face to sellers, especially those who have been selling on the platform for a long time..Version: 6.37.0

Banned because of sharing postsHorrible company that contradicts itself constantly, was banned for sharing posts to generate sales (WHICH GETS GRAILED PAID) and support has been ignoring me for years, but default they made it so I had no communication with the buyers who were waiting for items prior to ban so I had a nightmare of a time rectifying several buyers assuming foul play. Grailed is a bunch of 20 something narcissistic daddy’s kids with a touch me I’ll sue attitude..Version: 6.13.0

Fees way too highIt‘s really not worth selling on Grailed because of the high fees. Just sold my first item on there and I‘m very dissapointed with it. Best way to sell designer is FB marketplace so you can keep all your money.Version: 4.12.0

Worst selling app everI’ve had items on Grailed they’ve been posted for days yet I have zero traffic, zero likes zero everything yet on any other app lots of interest for the same pieces. Everything is labelled properly. MY ADS DONT SHOW UP WHEN YOU SEARCH FOR THEM It’s like they don’t exist. Also sent many pics and tag pics of an Off-white authentic coat which was turned away for some reason as fake. When I asked customer service no response. Sent another email. No response. Don’t waste your time if you are a real seller. The app sucks. WASTE OF TIME STAY AWAY.Version: 6.17.0

Bad first experienceSeller getting in a long chat with, calling me dude. Lost the item, cancelled the buy, found the item, asking me to buy again, then getting it off again, chatting with me putting it back, then too much shipping and cancel again. This took days and the exchange rate cost me a couple $ and time for nothing. Second buyer never answered back. Well that’s 0/2.Version: 5.0.1

9% dawgDrop the fees.Version: 3.55.0

Love & HateGreat application. Love it. One issue I have run into around five times over my 7 years of usage. SELLERS ARE ABLE TO REFUND ANY PURCHASE. IF YOU PURCHASE AN ITEM (BUY IT NOW OR DEAL WAS MADE) //// THERE IS NO GUARANTEE YOU WILL RECEIVE IT. SELLERS REMORSE EXISTS AND THERE IS NO BINDING CONTRACT ONCE A SALE GOES THROUGH. THE SELLER CAN CHANGE THEIR MIND ETC..Version: 6.7.0

Worst experience i’ve ever hadFirst time australian user. Downloaded the app as I am more confident making purchases off an app. No where on the app did it say USD. VERY unclear, only if you SEARCH the terms can you find the prices are in USD. I was misled to make an order, unaware that I was paying almost double what i thought it was (believed it was $450AUD, paid $810AUD). Desperately trying to cancel my order as I do not want my item for this price, and receiving zero support. Incredibly unhappy..Version: 6.60.0

Avoid until much needed improvement.Poor service as always from grailed. Late responses. No live chats. Poor mods. Sellers being banned for no reason. Not actual bans for bad sellers or buyers. Zero protection from grailed apart from an annoying auto system. This site needs a lot of work. Offers should be automatically paid for once accepted like other sites. Spam messages and scams are increasingly getting worse. Listings being removed for bad moderation resons. Most mods are ignorant to fakes and ban whatever they want or feels right when people sell 1000's of fakes constantly and grailed turns a blind eye even when reported. It's a shame. Used to be so easy to use a fluid, now it's just a money cash cow to just milk as much as you can without improving anything. Posts needs a report button. Comments need to be removed and be in control of sellers. The best is the blog posts and that's not even about buying or selling. You call yourself one of the bests. Maybe once you've earned it you can claim that title. Thanks and hope you improve.Version: 2.6.2

Grailed froze my account after having owned it for several yearsSo my mom has been wanting to get rid of some of her chanel and goyard purses she had bought throughout the years. I posted them on my account and the listings were quickly removed. After a couple days, I checked grailed to see if I had received any offers when I noticed that my account was logged out only to find out it was frozen. I emailed them and after a week they told me that I was banned because of fraudulent activities. I don’t have any idea what I did wrong and they won’t explain why either. The only theory that came to mind would be that the purses might be fake, but the thing is that my mom bought them through grailed. They don’t seem fake to me but if this is true, not only did we buy fake luxury items on grailed, they banned me for trying to sell an item I bought in their app. That’s a big double whammy and goes to show that they don’t care about their users. Sad.Version: 4.27.0

Good for Buyer. Bad for Sellers.Being linked with PayPal for every transaction, means any buyer has protection for buying. Which also comes with them being able to charge back on anything they want, and win about half the time. Meaning the seller losing the sale, and the item, even with proof of purchase, shipping, and messages between each other. Grailed “Authenticates” every item that is posted, and it’s about 50/50. I had nearly 90 sales on my account, all 5 star ratings. Receipts for everything I had listed. Yet Grailed deems things inauthentic, even with pictures of the receipt, order numbers, and anything to prove it’s legitimacy. My account was deleted after they took down a t-shirt I posted, with the receipt to it. App itself is great. Easy to use, good for buyers. But Grailed authentication and support team is terrible for sellers. Update: I have reached out to the grailed team for help. Asked what was inauthentic about my items and they wouldn’t answer the question, only saying I’m frozen for good. Even had a sale pending on grailed from earlier that day and asked for the Grailed label to ship it and they didn’t answer at all. I’ve reached out multiple times and they have stopped answering me. Saying I am permanently banned. With 0 proof that anything is inauthentic. Even with receipts for my items..Version: 4.7.0

Grailed in 2021.Cannot say I recommend using this app in 2021. Bans are thrown out left and right for the most ridiculous things, failed to verify my phone number and my account was frozen, you would have a higher chance winning the lottery than getting through to the customer support team several emails sent and zero response, and not to mention the fees for selling. Amazing concept, awful execution. Shame on you grailed..Version: 3.62.0

Brought an different size GucciUnresponsive management, brought a different size of Gucci shoe and without the box which seller promise, waiting for the management reply for more than one week and get response. Won’t buy anything in grailed anymore.Version: 2.10.5

It’s okay if you’re trying to find something specificGrailed sucks now, there’s so many people self promoting their own garbage and using Grailed’s platform and Grailed does nothing about these self promotions. Most of the time you’re scrolling on the app, you’ll see the same listing posted again. It gets really annoying.Version: 6.5.0

TrashDoesnt work. Asks me if i was menswear womenswear or both then when i click one it just says something went wrong please try again. None of the options work. Cant skip this page to get into the app. Garbage. Nice design.Version: 6.49.0

Keep Blocking Me For No ReasonEveryone i send a message to a seller just to get size info, it temporarily bans me. Not a great start to someone who has just joined Grailed. And all the recent reviews don’t sound great either..Version: 3.76.0

ScamWould give no stars if I could. Buyer protection from Grailed is an absolute scam. Purchased an expensive jacket which turned out to be counterfeit according to Grailed. PayPal failed to provide a refund and Grailed provided no extra service or support let alone compensation. Grailed has even resorted to ignoring my emails regarding the matter. Appalling. Do not download..Version: 2.6.3

They will randomly ban your accountIf I could give them zero stars, I honestly would. They have randomly decided to permanently feeeze my accounts just days after I listed my shoes. I am also unable to create to create a new account as every time I enter my number the account is immediately atrocious. I’ve also contacted them to resolve the issue but they refuse to give me a clear explanation as to why my accounts has been banned and have reinstated that I’ll never be able to use their services. So please beware before you give your personal details to a scummy company like Grailed!.Version: 6.10.0

DiscriminationBecause I post items that are truly deadstock, aka still in the bag, Grailed refuses to allow my items to be sold on their platform. It’s ironic for a reselling app but the main reason for my review is the fact that it’s pure discrimination. Why? Thousands of listings are made under the supposed branding of “Supreme” and yet when you search for Supreme you’ll find that almost 90% of what you’ll see is nothing but vintage garbage being posted as products of Supreme when they are not. This violates their policies blatantly and yet because i’m a high end seller i’m discriminated against for not providing wash tags. Not like I can’t really recommend the app for general resell purchasing/selling purposes but for high end streetwear sellers i’d definitely steer clear if you actually sell deadstock items. Thumbs down as well for the worst possible and generic responses from their support to who flat out refuse to acknowledge my issues. As of 2024, this is still their practice..Version: 6.69.0

UselessVery buggy, app doesn’t even show my items or messages!! Pointless downloading this until they have fixed these issues.Version: 2.5.2

ScammersI was scammed on this app and the Grailed support did nothing to support me. I bought product and it just never arrived. They did not respond to my message when I first reported it and blames me for reporting the issue too late. Keep your money and avoid this app before you’re scammed like I was..Version: 4.29.0

Keeps crashingCrashes every few minutes.Version: 3.11.2

So many fakesReceived 5 fakes in last month other orders haven’t even shipped. When contacted customer support, they don’t deal with refunds, tell you to go to Your payment provider for a refund. Be so careful buying on this app. Seems there’s no repercussions for scammers, there everywhere on here..Version: 6.73.1

Not very responsive I supposeI’ve been using this app quite a lot for the past couple of years and they have helped me out to be fair. The problem is that they act quick and just fine when it comes to taking 6% of whatever you sell, which is a big number, but when it comes to improving the app not so much. The latest update for instance, makes it literally, and I mean literally impossible for you to search for a specific brand through their filters. And they don’t respond to my complaints either so that’s unfortunate..Version: 2.10.9

Fell offUsed to be a good app with a nice mod team. Now they just decline your posts for no reason thinking items aren’t legit.. don’t reply when you ask for reasons and have implemented even more taxes for the seller to pay. Used to tax the buyer only now they tax sellers an extra 10% App has fallen off due to greed and careless moderating smh bring back the old grailed.Version: 6.32.0

AVOID LIKE THE PLAGUE!Grailed is a sham. Bought a pair of Givenchy shoes but got a bunch of women’s underwear made in Romania. Sent photos of the package. The incompetent and ignorant staff don’t know that when u US package arrived in the UK it gets a local tracking number. Still I also sent a photo from the US postage with the American tracking number. Yet they banned me and I lost $320. Don’t let the slick design of the app fool you. Customer support is appalling..Version: 2.5.12

No landscape support on iPadsGood app - doesn’t support horizontal iPad layouts which is really annoying..Version: 3.59.0

Not Scam Proof But a Good AppBack a couple months ago, I had used the app regularly, and bought quite a few items off of the market place when I had run into what didn’t seem to be a scam at the time, no bad reviews, several transactions and some shoes for an unbeatable price. I had messaged the seller and all was good until he told me he only took cash app which is doesn’t have scam protection. I had already paid for the item, and when the time came, seller didn’t ship, grailed had learned the transaction, sent it to PayPal and basically neither PayPal or grailed did anything to help me. Grailed just kept saying that since they had sent the money to the sellers PayPal, I had to go through PayPal to get it back. I tried for weeks to get my money back and PayPal literally told me they couldn’t do anything. So I got screwed out of my money from both businesses. Do better on anti-scam grailed..Version: 3.58.0

Great community, terrible staff.The only thing going for Grailed is it’s large and diverse community, however those that run the site do nothing but take a huge fee (double PayPals, which is actually who provides protection) while pushing no site updates, for example after all these years there isn’t even a dark mode, the most basic QOL feature. Their online authentication is a joke too, often passing fake items while deleting real ones. If you’re interested in fashion it’s an essential app, unfortunately..Version: 3.95.0

Banned for no reason !Grailed was pretty good before it started banning people randomly for fun. i’ve had my account for 2-3 years on my computer when all of a sudden, i’ve been completely blacklisted and i’ve gotten a lifetime ban for no reason. Please fix this grailed this is awful.Version: 6.26.0

Almost a scam for sellersCarefull if you’re a sellers. Grailed only protect the buyers. If you have any problem Paypal will also protect only the buyers. Grailed will refer you to Paypal and Paypal don’t care the proofs you have in the Grailed app. So you can very easily lost your money and you will never get back your item. Moreover, Grailed ask Paypal to give to sellers the money only 3 days after delivery! So you must pay the delivery for all your customers before receiving any money. Grailed is broken!.Version: 6.65.0

Full of scammersThis site is absolute garbage. I spend more time writing information about cases than I do selling/buying. There’s so many scammers that this is a complete waste of time.Version: 2.6.4

Phishing attempts commonplaceNot a fan at all. 1. I’ve had multiple messages through Grailed that are phishing scams, where a ‘buyer’ sends a message pretending to have purchased my item (along with a hyperlink to trip you up with). I’ve reported these messages to Grailed and never once received a reply — they know it’s going on through their platform and are doing NOTHING about it. 2. This app, on the Australian App Store is in USD. I hate to think about many Australian buyers are paying USD prices instead of AUD! Sneaky-af Very, very disappointed..Version: 6.64.0

No inclusivity?I loved using Heroin (the female version of Grailed) , but unfortunately it has been discontinued, because they’ve decided to merge the two apps. But on Grailed there are no options to refine your search for specifically women’s clothes, sizes, or categories??.Version: 4.9.0

Place for ScammersWhile there are no doubt some honest sellers in here it’s ruined by the Scammers and Grailed don’t actually help when you get ripped off. Multiple tales of payments made and goods not received with no help to resolve things..Version: 2.5.2

Go-to apparel marketplace though scammed once, search could be improvedI discovered Grailed less than a year ago, and have since been using it to find gently-used secondhand technical apparel and accessories at decent prices. So far I have sold one item on Grailed and purchased a few items. A few months ago I was scammed by a “seller” who would post items priced really low and then (I realized) repost the same item after it sold. “Seller” was responsive prior to my payment but then ghosted me after I remitted payment. Thankfully, I was able to get a refund from Paypal. Grailed should figure out a way to flag suspicious sellers (machine learning, anyone?). This scammer in particular had fake positive feedback, presumedly from friends or other fake/scam accounts. My other suggestion is to improve the search feature. It is not intuitive when it comes to saving searches and querying saved searches. (eBay iOS app does a good job at this.) It would also be really nice to receive a notification when one of my saved searches has a new match. (Surprise, eBay does this as well.).Version: 2.8.0

Make sellers wait for paymentCompletely turned off from using this marketplace again. Make sellers wait weeks for payment. Good way to loose the people who make grailed grailed..Version: 6.45.0

Generally all goodGood app with some of the best pieces. Far better than Depop and Bumped. Although it can be buggy where it logs me out if I don’t go on it for a few days, and still sends me notifications about receiving messages. Also the search filters on the mobile app rarely work, but it does work online..Version: 2.4.7

Horrible experience on my 1st purchase..On July 31st 2021 I purchased something from grailed that “shipped” out on august 2021, today is September 11th and now the tracking isn’t showing anymore, while it didn’t update since august 2021. I can’t even request a refund if i wanted to due to the 180 day refund period, but Ofcourse i have been trying & trying to get my refund from them way before the period, but their team hasn’t been understanding my inital purchase wasn’t from a PayPal account just my card, and they seem to have a hard time understanding everybody… so the fact that it’s my first purchase from grailed and I didn’t even get the item I ordered… Questions if i’ll be getting anything else from them. They should make it a top priority to make sure any customers are satisfied with any issues that persist but it seems to me as if they swept my situation under the rug & didn’t take me seriously. It’s sickening, i’d advise any one who has future purchases under grailed to proceed with caution..Version: 6.4.1

Waste of time for UKHardly any local items, and long signup process before you can even see what is on offer.Version: 6.38.0

What a scam... don’t waste your timeSo I signed up and bought a sweet leather jacket from a guy. Paid right away and everything, then as the days passed as I was eagerly awaiting my sweet new jacket I began to wonder when it would arrive and began digging... apparently I was supposed to get tracking from the guy but never did so after about a week and several messages to the seller I finally gave up and requested a refund, which I am still working on, then tried to at least give the seller a poor review so that others might avoid the same issue, but trailed wouldn’t allow the review. Even reached out to their customer service with no response... definitely pretty sketchy especially for all of the high end stuff they are selling through this... perhaps I just got unlucky but I certainly wouldn’t trust doing business through this site again. Hopefully I get my money back without contesting my credit card and PayPal... what a huge waste of time. Cheers!.Version: 3.27.0

UnsatisfactoryTheir services are bad and their support section is slow if you want to buy stuff it is legit better to go to depop. These people will freeze your account for no reason take the money out of your bank account and not reply..Version: 4.6.0

Can openLove this app I use it everyday but right now I can open don’t work.Version: 6.59.0

Good, butGenerally great app but 50% of the time just tells me that there is an issue reaching grailed despite perfect connection and the app fully updated.Version: 2.5.4

HorribleThis app doesn't let you updating unless you have ios 13 lol However... they are good only in the United States, 9% fees and lots of questions. Takes about 30 minutes of your time to publish something Horrible.Version: 3.102.0

Back buttonIs it me or there's no back button like when I click to look at an item I can't go back to the search result. I don't know if I can't find it because my screen is cracked or it isn't there.Version: 2.3.3

Love the appLove the app but it goes to a black screw then crashes right now..Version: 6.60.0

Lost everythingThis newest update has deleted all of my messages. Was in the middle of a transaction too. And is coming up with error when I try to contact app..Version: 3.46.0

Questionable appWhere do I even begin. the amount of issues I’ve had that have continuously been unresolved is uncountable. Here’s just a few for example. First off, early in my Grailed experience I was scammed. However that’s not the problem. The problem was the companies unresponsiveness and complete lack of regard for this matter. I never received a single message back, not even guidance for who I should get into contact with to resolve it. Secondly, the staffs inexperience and unwillingness to communicate. I’ve been dealing with high end sneakers for almost 10 years and with every purchase I always get second sometimes even third authentication checks. I purchased a pair of 1.0 OffWhite Vapormax from a local resell store, got it double checked, even had it in writing that these shoes were “1000% legit” from the store. Grailed called them fake and flagged my account even after sending them an additional third CheckCheck validation. Brainless. Grailed support can’t even use 2 eyes. Lastly for now and my favorite is this apps god awful and finicky settings. I can’t even change my email without being sent in loopholes. I mean seriously why are such simple things so difficult? never had any of these problems with ANY other app on ios and it’s sad. I’ve given this app so many tries. I come back to it every year or so just to try again and it lets me down every single time. the ONLY good thing about this app is lowballing every 12 year old that uses it..Version: 6.69.0

A couple bugsI'm really glad that they were able to release an app! it helps quite alot when shopping, except there are some bugs which stop the app from functioning properly. Whenever I press on the "message" panel, the app just closes itself..Version: 1.0

Horrible app no freedom of speechI been a user since 2017 then one day I get into an altercation with another member and they banned my account because they don’t agree with me using someone’s pronouns. Very unprofessional and they hired woke crazzies to run the company, beware of Stephanie king.Version: 6.21.0

Buyer Protection not providedGrailed states: "If Paypal Purchase Protection is unable to resolve your claim or if you’re outside the 180 day new claim period, Grailed Protection will take over. It never expires. No dispute goes unresolved." In reality, you can be sold a falsely described item and the support team will ignore your compensation claim. My dispute remains unresolved even though the seller sent me an item that wasn’t even menswear. Way too risky..Version: 3.90.0

FixMy messages get wiped every time I come out the app..Version: 2.4.7

Waited 6 months to get paid $80I sold a StockX verified FOG essentials t shirt with tags bags and stockX receipt. I sold the item snd shipped it and then the buyer chose to not let Grailed know thrush did receive the item so I couldn’t get my money until he actually confirmed he received the item even though I had proof that the item was delivered and signed for. I contacted Grailed and they pointed the finger at PayPal. I contacted PayPal and they pointed the finger back at Grailed. Lol so long story short PayPal first off is the worst and can’t believe ALL these apps and streetwear/high end sneaker stores and apps use them. Because the customer service is awful. Sadly Grailed is even worse. They didn’t do anything until 6 months later when I got my invoice for the year. And they then realized that I sent a $100 shirt and he got his shirt, Grailed got there $25 cut. But I was the only one who didn’t get paid. The buyer played the loop whole in the system, and basically got to wear a shirt for 6 months before even paying a dollar for it. Grailed is terrible I can’t believed people actually leave good reviews and believe that there clothes are authenticated when they only go off the pictures that the seller post. They have no professionals that authenticate any yeezys jordans designer clothes or designer shoes. Grailed is a complete joke..Version: 3.98.0

No option to change passwordAll my data got leaked because the was literaly no option to change my grailed password basically a scam.Version: 3.100.0

Great system but app still needs workI’ve been using Grailed since its beta, and I continue to use it presently as both a buyer and seller. It’s an amazing platform that’s brought together a community for a seemingly niche hobby. Since the newly updated UI, however, I’ve noticed a couple issues that I haven’t been able to personally find solutions to: - After clicking on an item on any section (feed and “me”), I haven’t seen a back button to go back. I’ve also tried scrolling to the right and re-tapping the desired section with no luck. This is highly inconvenient since I have to restart my app just to continue browsing - I can’t seem to save any filters. When I try, my app crashes. Normally, I’d go on the computer, but on both Windows and OS X; and Firefox or Chrome (vanilla), my screen slightly fades with no pop up box to save my filters now While I still continue to browse the platform, it’s much harder with the UI update. It also physically prevents me from checking as much as I did, which is especially cumbersome when I have a free minute to browse at work. If there’s any solution I don’t know about or fix to these problems, I definitely look forward to hearing/seeing it..Version: 2.3.4

FrustratingI’ve been selling and buying on Grailed for over 2 years now and I’ve had a score of 185 which took a lot of hardwork to build up my reputation and previously I sold one of my items that I was under the assumption was real as I bought it from my local consignment shop however it was unauthentic which I’m sure happens every now and then but it was my first time and it honestly was a mistake. So Grailed froze my account which I understood and I emailed them regarding what had happened to which I was informed my item that I sold was fake as I was told the steps of what to do in order to make up everything and get my account back so it took about a week for me to withdraw my funds from my bank account as I put it into my PayPal to refund the buyer which I did as after I contacted the Grailed team they decided that they should freeze my account which is extremely petty and frustrating when I’ve put in countless hours on building up my reputation which has always been 5 stars and it was a simple misunderstanding that I’ve been punished for virtually forever as I can’t do anything to get my account back and it kills me to write this but I’m very upset and don’t believe their support team treats the clients right in all their scenarios..Version: 2.15.1

RubbishStill waiting to be accepted as a seller 2 years later........don’t download or buy waste of time even stockx is better.Version: 3.6.0

Used to be Amazing…Not AnymoreGrailed cannot stop getting in their own way. This platform used to be my go to for everything fashion and it was great to be able to quickly and easily sell items that you didn’t use anymore. Unfortunately they have completely lost touch with their customer base over the past 4 or so years and have created a horrible user experience. Selling fees have grown absolutely astronomical and now you have to wait 3 days after delivery for payment to go through which opens sellers up to limitless scam possibilities and forcing sellers to refuse international sales. No reason to use this app anymore as there are better options out there, I went from someone selling multiple items weekly to barely using the app anymore because of these changes. Hey anything to nickel and dime your loyal customers who have been using the app since it’s inception..Version: 6.44.0

Scam centralI tried Grailed and someone attempted to fraudulent purchase an item from me for 1120 usd The then claimed my Paypal wasn’t allowing them to proceed with payment. They asked for my Paypal I’d. I received suspicious messages on Grailed from them then received a very convincing payment notification from Paypal saying this person had made payment. I contacted Grailed help immediately and asked if my Paypal was connected and told them I had contacted Paypal to verify the authenticity of that email. It was not generated by Paypal but was extremely convincing. What does Grailed do BAN ME Absolutely pathetic . I made it clear I was a first time seller, reached out for assistance and they ban me. Stay away unless you like giving your gear away to scammers for free.Version: 2.5.18

Customer serviceAbsolutely terrible app, customer service is total garbage and sometimes never even get back to you, the ios app was not working and was not giving me an option to add a tracking number and i sent multiple emails to their customer service address and i never got a reply, 1/5 rating for their whole system absolutely a joke.Version: 3.32.0

Poor moderation and customer support.Grailed removes legitimate items you have for sale even with receipts and tags provided, after their ‘moderators’ decide the item is inauthentic (not sure how they decide this, probably some bot). They then proceed to tell you not to upload the item again or you will be banned. Poorly run site, with a greedy slice of your sale kept for their pockets..Version: 2.6.3

Awful customer supportI bought a Supreme beanie over a week ago. I have sent multiple refund requests and have not been responded to for any of them. The seller said that he had already sold the item after I bought it. So because of that he cannot send me the item. So obviously I want my money back. I waited the 5 days to request a refund and I did. Then I waited the 2 days to hear back from Grailed about if my refund will be accepted. I didn't hear back so I requested again and waited another 2 days. I have yet to hear back from Grailed. I have tried DMing them on instagram and no response. The seller is constantly like "when are you gonna request a refund." And I'm constantly like "I already did like 5 days ago." And Ive been sick of emails and getting emails from bots, and there is not support number. It it impossible for me to talk to a real person and get my problem solved. This is absolutely obnoxious and I will never use Grailed again. As of writing this I have still not gotten my money back..Version: 3.9.0

No longer good valueI’ve had a few issues while purchasing dodgy items. Every time I’ve contacted grailed support I have never received a reply and have relied on PayPal solving my issues. Given that the platform was great at connecting sellers and buyers this was not too much of a concern. However the company has recently increased their fees with no apparent increase in value for the consumer..Version: 3.55.0

I can’t upload a listingI love this app but it crashes when I try and enter designer and there’s no next button.Version: 3.54.0

Purchased itemIt has been my experience that this online app is a huge scammer. I have purchased an item here, but I haven't been notified by the seller yet and the online support is horrible. If you intend to buy something from this online app, think a lot before you make your payment because you don't have any assurance that the seller will refund your money. Scam scam scam scam 😡😡😡😡😡😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡🥵🥵🥵🥵🥵🥵🥵🥵😡😡😡🤬🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡.Version: 6.74.0

Banned seller with 5 star feedbackThe business model here is to monetize on teenagers crave for brand names knowing full well they are unable to protect themselves from scammers. Too often parents have to be involved. Grailed way of dealing with issues is to simply ban an account and claw money back through PayPal. Fads like these is a generational disease. They know it, so it’s grab and run model, effectively..Version: 2.6.4

ShockingJust downloaded and already sketchy! not worth the time especially with how corrupt it looks now 👎🏼.Version: 6.30.0

Hidding priceI cannot see pricing when using your ipad app. Why do i need to click on every listing to see the price. Incredibly idiotic UI. Bad app.Version: 6.75.0

Grailed has changedAs of August 12 2020 you will see a sharpie drop off of sellers on Grailed. They decided to change the fees they charge sellers from 6% to 9% this is in addition to fees charged by PayPal. As a seller you often are sent offers that do not consider the cost to ship with tracking. This make the profit margins that were slim next to nothing. The other issue with a percent based commission is the more the item sells more the more profit being taken. This will force sellers to platforms like Shopify/ Instagram/ depop. Why did Grailed fail? Greed built on poor infrastructure - they created a monster their code is dirty and stacked. This is the start of their end. Well it was a good run....Version: 3.41.0

Poor UpdateHaving the shipping fee added after the offer price is brutal. it used to be shipping included in the offer, now you must offer 60% of the listing price minimum and add shipping, which if you’re buying tees can be like half the listing price.. binding offers are a joke.Version: 6.58.0

New “Binding” feature is the dumbest thing this app has addedMakes casual offers and negotiating pointless. You can no longer offer someone to see what they are set on/ looking for. Maybe I wanna offer someone a low price to see what they’re think of or see if they’re desperate enough to sell it to me for that cheap. Even then if they accept you would normally be able to think about your purchase. Now they basically make the purchase for you if you offer and the seller accepts. You can’t decide if yo actually want to go through with it after they accept. Really bad way of negotiating and has decreased my amount of sales and engagement. Very annoying to have to be set on buying something even before knowing it’s available for that specific price. Basically eBay now, and lost its unique feature. Hopefully this gets turned back. Don’t fix something that isn’t broke! The app was fine how it was, fine something else to do during your job rather than tool around with peoples sales. Disgusting.Version: 3.19.0

App/platform has become terrible. Use eBay/depop.Painful as a seller/painful as a buyer this used to be the go to app for years but unfortunately with mandatory shipping labels/slow pay out times it makes it not worth it to even use anymore (I am a seller with 400+ sales).Version: 6.49.0

Unable to sell. iPhone 12 mini.Can not make a listing..Version: 5.3.0

Cool app but..This is a great app, I’ve just started selling some stuff and it’s going nicely except there’s an error that doesn’t let me raise the price of my items, I accidentally lowered a shirt price way too low and I had to delete it so it wasn’t sold at that price.. also once you put a number on the shipping it glitches and you can never edit it.. please fix these guys I can’t really use the app anymore!.Version: 2.6.2

Listings don’t loadWhen scrolling down a search with lots of results on the mobile app, the thumbnails and pictures on listings do not appear after probably about 100 or so have been loaded. This problem also seems to affect the “my favourites” section.Version: 3.69.0

Do not use, no security.They don’t care if you get scammed, they will not do anything about it. If you spend 800$ on a gucci jacket and instead receive 3 apples they will not even respond to your emails. No customer service..Version: 2.11.3

9% PLUS 4.4% in PayPal fees? Anyone feel robbed?Good app but the fees are daylight robbery. Along with taking 9% commission of all sales, Grailed take a further 4.4% of international transactions via PayPal (their ONLY option to pay). Shame their greed let’s them down, from what could have been a more positive seller review..Version: 3.59.0

Issues with filters and payment pageSometimes there are issues with not being able to adjust search filters and same issue with payment page. The app often doesn't show me the options for search filters. Same with paying, all it will show is the pay with paypal button that doesn't work, you don't see the thing you're paying for so you just can't pay. Rest of the app is fine.Version: 4.29.0

SortingLet us sort our like items.Version: 6.8.0

Great App. But buyers ? ... Not so muchGreat app and concept for sales but the buyers are time wasters that low ball, offer and don't pay or offer ridiculous prices that would cost you out of your own pocket to ship. Back to eBay for me. Sorry guys..Version: 2.10.2

False bans/ignored by supportI’ve sold on Grailed on and off for well over five years now. I didn’t really have much interaction with their support because everything was smooth for the most part. After a long break, I finally got back to selling and ended up selling a few items. Shortly after I get an email saying my account is frozen for “offensive behavior”. This caught me off guard because I am the last person to say something rude towards someone else on grailed, or even their support. My brothers account also got banned for the same reason, except he hasn’t used Grailed in years. So I’m assuming they just IP banned his account falsely because it shared the same IP as mine. Anyway, I message their support simply asking what I did that was “offensive”. It wasn’t rude or passive aggressive or anything, I was genuinely curious. It’s been over a week with no answer from them at all. Grailed really helped keep my afloat financially as a side hustle, and I wouldn’t do anything to jeopardize that. I really hope my case is re-looked at over because I’m confident I didn’t go out of pocket with anyone. But currently, I remain banned with 0 explanation or assistance regarding it :( UPDATE - my user is “thequeezy”, please look back into it because I really do miss using the platform.Version: 5.2.0


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