MoneyLion: Cash Advance App App Negative ReviewsMoneyLion

MoneyLion: Cash Advance App Negative Reviews

4.6
4.67916 star

Total 31 Negative Reviews

MoneyLion: Cash Advance App App Complaints & User Negative Comments 2024

MoneyLion: Cash Advance App app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using MoneyLion: Cash Advance App? Can you share your negative thoughts about moneylion: cash advance app?

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MoneyLion: Cash Advance App for Negative User Reviews

Worst Loan EVER !!They approve you for credit builder plus, but give you only a portion of that money and keep the rest in “reserve”. Once you pay the WHOLE $1000 plus interest THEN you can get what they’re holding from you. What they dont tell you is it takes 5 business days to get that money transferred after you pay off your loan which takes 5-7 business days to clear might i add before the loan is paid off. They hold your money for 2 weeks after paying off a loan. You email them and no one can give you a good answer. Then they charge the membership fee of $4.6 weekly if you have a loan out with them (its required). Ive never had such difficulties with a loan company actually giving me my money. I paid off my loan going on 2 weeks and i have yet to get the money i had in reserves myself. If you need a loan. Go somewhere else. Anywhere else. They couldnt possibly hit you with this many problems and fees. Update - Called to ask why i STILL dont have my money from my reserve that i paid my loan off 2 weeks ago. Their response was that cancelling my MoneyLion Plus ($4.60 weekly) slowed down the process and now its going to take ANOTHER 2-4 business days to trasnfer funds. Ive NEVER heard of a company coming up with so many excuses to hold on to your money. Once again DONT GET A LOAN FROM THEM!!!.Version: 6.15.0

Run AwayI have no idea how they have so many 5 star reviews... other than they must be somehow paying people to generate them. This company has the worst customer service I’ve ever experienced. I’ve called them over a dozen times to address issues with my account after countless emails fail to resolve anything. First of all, your emails will be replied to from a generic account so you literally can’t follow up with the same person. Also, no one has ever responded to my replies to a request for more info on an issue. So I will email about something, get a reply, then respond and literally no response thereafter. Every time. Also, calls to sales reps always seem to go well, but when they escalate you may or may not hear back from a manager. I was told that there was clearly no direct deposit pattern even though I have a direct deposit of $4200 every month on the last day of the month happen. How that isn’t clear I do not know. And that was a managers response. The poor people at the call center, good luck if you can find that phone number, are genuinely good people but given no power by a company that screws its customers. Their app is also an atrocious excuse to upsell you on their add partners. You can’t check your balance until you’ve clicked through a bunch of 3rd party offers. Again, run..Version: 5.20.0

BadI’ve been with them for 6 months started off with 50 dollars then within the month 275 I was at that amount for about 5 months and today I went paid loan off even a day early 304 total for them to have drop me to 50 dollars .... so they claim they can’t see my paychecks it’s impossible you can’t they just deposit the same checks same amount same account ! This is crazy !!! Then the other rep said they r having technical problems so which one is it ?! I’m done with this app ! It’s ridiculous a loyal customer paid on time or ahead of time for them to pull this one right before Christmas at that ... you’ve just lost a good paying loyal customer... I’ve heard others say that if you don’t tip them they do this !!! Well I have tip you guys !!! I’m done with this app !!!! Good luck too everyone who try’s to use them !!!!! You’ll be happy like I was in the beginning till they start with this funny stuff ...!!!! Goodbye MoneyLion ! This app wouldn’t let me post this bad review!!! By the way the reps r clues !!!! Update horrible will ever use this useless app again they won’t even let me transfer money to my debit card but want me to withdraw more money ridiculous never again avoid this crap app it alone wants your money and the reps are rude and clueless never again I’ve been a loyal customer for a few years I’m done.Version: 7.64.1

Please avoid and get a traditional bank accountMost traditional banks offer cash advance as well as long as you receive consistent direct deposits… I have had my first ever dispute started with ML I reported an unauthorized charge mind you this bank account is suppose to be FDIC first lie… they are not here to help the consumer it’s strange that they can willingly give away 1000s in sweepstakes but god forbid anyone loses money from their fdic insured bank account they can’t help you… they lie I have proof after proof of their lies I had a agent try to alter and in a no refund policy that is not stated in their terms and conditions regarding instacash payments which I remind you customers have no obligation to pay… I have always paid my instacash payments back and after my money was stolen from my account I paid off my credit builder plus loan to get my money out the credit reserve just for ML to take it and not give it back even though there is no clause in the terms and conditions saying the payments are not refundable and to make matters worst after taking the money and not giving it back they reduce my instacash so that I really have no way to get it back and not once even after explaining the situation have they offered in anyway to help they seem to be one of the companies scared of the big apple and doesn’t care about their pay consumers.Version: 7.79.0

The only way to get money is exploit the contractDon’t pay this app your money ! They have no ability to collect or garnish wages their payday loan is considered a “gift” by law. Look at the borrowing contract, don’t give the crooks in this app any money. Get a payday loan “Insta cash” then after get your bank to revoke transaction privileges from this app. After you get your money, and cancel your membership do not use the app at all. If they continue to withdraw money contact your bank and get it blocked ! Read the contract for the app. They will only bar you from future services they can’t impact your credit or wages. This app is the worst the only services they genuinely offer are better found elsewhere. The payday loans(in which the amount you’re able to get each payweek changes on the daily) don’t after financial stability they just make paycheck to paycheck living way worse. You have to pay a bi monthly membership fee to even access any services in the app! And their credit builder plus loan is a scam! You pay off a thousand dollar loan just to get back 700 a year later later. You can’t even cancel it. Tried canceling and paying off the remainder of my fake loan and the app repeatedly just didn’t let me press cancel. Shameful practices I wonder how this app even has so many reviews and articles about it. Everything I said before is true read up on payday loan apps and the legality of cash gifts to do your own research.Version: 7.70.0

Can’t Even Create An AccountI have been trying all day. Read all the terms and conditions dotted all of my i’s and crossed every T however I keep getting the same message every single time. “ Oops Sorry we can not create a Money Lion account at this time. Try again later. “ There is no formal customer service for your customers to contact for help with that said I really don’t feel completely comfortable moving forward with opening the account. When I researched the error I am getting I stumbled upon a discussion forum of recent conversations from your current customers that are very dissatisfied for various reasons. Money not received or paid, can’t access their money, app not functioning, debit cards rejected and no customer support. These are much unlike the reviews I had read prior to the attempt at opening an account.. I think in my situation I am just going to be thankful that for whatever reason this app didn’t download and I’m thankful that I stumbled into the discussion forum that I did. I would encourage people that are considering the thought of downloading this app to search out reviews from true customers not reviews that can be purchased. I would also say to the developers that to have a financial app of this type without no support at all is irresponsible on your part as the company..Version: 7.18.0

Left me with no money 3 days before ChristmasI have had moneylion for years and been very happy with it. My instacash had increased to $780 which I always paid off early when used. All of a sudden 3 days before Christmas my instacash eligible amount decreased to $180! I had been depending of using a good portion of that for bills due to Christmas expenses. After three different calls and being told three different things I was finally told this morning it was because I had an EXTRA (yes extra) $100 deposited into my account December 1st. Even though my direct deposit was the same amount there is a glitch in the system it thinks your deposits are inconsistent..that makes you ineligible for full amount till the next payday January 28th in my case😭 The worst part is that apparently they have been aware of this glitch because it happened when some ppl received an extra govt payment and no one thought to warn customers! I can’t even begin to explain the financial hardship this has created for me. And the fact that there is nothing that can be done to fix it is unbelievable to me. Unless some miracle happens and the system “unglitches” itself I will be closing my account and moving my direct deposit before my next payday. I hate it when I have loved this account so much but I cannot risk another $600 system problem that takes over a month to fix.Version: 7.40.0

Garbage app, customer service is trash and clueless on there own productsEver since I’ve been upgraded to the Roar Money account it’s been a nightmare. There’s been issues with MoneyLion in the past but this about does it. I upgraded to this new account and was encouraged to switch all of my direct deposits to it. A few problems with this. One it would not give me the option to make this my account to make my membership payments so last month it caused a missed payment which I fixed by transferring some money over from my MoneyLion Roar account to my old MoneyLion account and did a manual payment to my MoneyLion membership. This month same thing happened except this time even though my old MoneyLion account does expire for over a week the option to transfer from my Roar MoneyLion account to the old MoneyLion account so I could pay off the missed membership payment. So I had to call in and a representative switched the payments over for me to my MoneyLion Roar account and I paid the missed membership payment. I even paid the remaining balance in full for my MoneyLion loan. I was told the freeze on my account was gonna be lifted and than the call dropped. No call back so I called in again and this time I’m being told my account even though paid off is still suspended for 3-5 business days so I’m unable withdraw my investments or apply for a new loan. A lousy experience..Version: 7.6.0

DO NOT BANK WITH THEMLet me start by saying DO NOT BANK WITH THEM DO NOT PUT YOUR PAYROLL DIRECT DEPOSIT WITH MONEYLION!! Let me share my frustrated experience with this awful company my account from nowhere was put on hold they sent me an email to send my documents which I did to retention support only response I got was we will verify your documents within 1 to 2 business days waited till 3rd business give them a call supervisor by name James F guarantee me account would be fixed by today 4/13 nothing yet when I started questioning what's the hold not able to provide me any type of information when I ask them what's the dedicated team number no information provided either when I question them why was my account flag they couldn't even provide me with a straight answer I have sent multiple emails to that dedicated team that has no number or able to transfer and guess what no response either as a consumer we do have financial laws that protects us and for me this sounds like a SCAM I have cancel my direct deposit from my employer due to this matter they basically stealing my money I will be reposting this everywhere possible even to there headquarters I decided one last time to speak with a supervisor and not even a SUPERVISOR can give me a straight forward answer how can you trust a so call bank when they cannot provide any type of information after verifying your identity multiple times at this point i just want my money and there not willing to give me my money back!!.Version: 7.73.0

Removed my Bank after almost a year of using the appI started with MoneyLion almost a year ago. Was smooth signing up. Linked easily to my bank. Was able to borrow a large instacash amount. Everything was great. Then one day I started getting messages I needed to link my bank account. I was confused because I was linked. So for the past few months, I have continued to try and link my account. It shows linked in the accounts menu, but my amount I can borrow is still almost half of what it used to be. Customer service said that Plaid doesn’t recognize my routing number any longer. So I contacted Plaid who said that wasn’t true. They show I am linking every attempt to moneylion. So last night I contacted moneylion customer service again, and they told me that it is MoneyLion that doesn’t accept my routing number any longer, but could not tell me why and stated that no one at MoneyLion could see more than her. Everyone has the same access she said, so no one would be able to tell me why that happened. I am extremely disappointed. This was a great app. It’s sad that they did this. The customer service rep said to change banks. I would have to change so many things there is no way I will do that. What a let down!.Version: 7.52.0

InstacashLet me start off by saying I’ve been using this app for almost a year and the first 7-8 months were great, but then they downed my limit from $540 to $285 and when I called they said it was a promotional thing to keep customers happy for a while. Which is crazy and put a bad taste in my mouth, then the week after I called I was about to cancel and they upped my limit back to $540 then a week later up to $640 which I never use the entire amount but is always good to have in case of an emergency. Now they downed my limit again saying they cannot detect my qualifying income which is crap because I have the same paycheck every week and it hasn’t changed and when I called the gentleman who I spoke to said it was because of my bank and it was my banks fault because they still see my income but my account was switched from checking to debit which made no sense the way he was explaining it to me because my account is linked they definitely get their money back every week and my debit card is also attached to the MoneyLion account. It’s so inconsistent and the answers they give me when I call are bogus and don’t make any sense whatsoever. I’m going to call again today to see if I can resolve this issue, if not I’m deleting the app..Version: 7.63.0

SCAM! Useless Customer ServiceThis app is a complete scam. There’s so many wrong things about it I don’t even know where to start. How about the fact that I turned off the ability for it to round up my charges and make auto deposits yet somehow even though I turned it off it turned itself back on again and started making auto deposits against my wishes now I have to wait a week until they will give me my money back because they made investments I did not ask them to make and they say there’s some glitch. Well there are too many glitches because this keeps happening. And furthermore it won’t allow me to add a debit card and it keeps telling me I need to get a different debit card but I only have one debit card and they tell me that I am wrong. But clearly it is them who is wrong but they change nothing and they admit to nothing. The whole thing is scare me and glitchy and they don’t care to fix any of it because they just keep taking your money. And then they charge you a dollar for the fake investments that you didn’t even want anyways and they refused to refund you any of it when none of it works properly the whole thing is broken. And their customer service does nothing they were repeat the same thing over and over and they say they are powerless to do anything well that is no customer service whatsoever they’re just blowhards and scammers they just take your money and they give you nothing in return it is a lie the whole thing is worthless and just waste your time..Version: 7.50.0

What a wasteI have been using money lion for pretty close to a year. Never had any issues until lately. I contact customer service to let them know that they are drafting my membership fees and loan payments on opposite weeks that I get paid and to please correct it. That was back in October. Never got done. After being charged multiple nsf fees from my bank I called them again, yet they have no record of me calling. I try to look past it cause everyone makes mistakes. I get my direct deposit sent here and that is when al the real issues start. There as too many bugs. I log in ever single day. I never miss. Yet since they had to change my payment dates which they finally did the customer service rep that I spoke to assured me that I would still get my 50 dollars back into my account. Not true. Even though they still took the payment out of my direct deposit the following day ( my direct deposit is set is with them) so they can see my deposits they paused my membership so that they could keep my 50 dollars. As soon as my taxes get here I will be paying off my loan and direct deposit. Too many bugs. Customer service supervisors just lie to get you off the phone. It says that I need to finish setting up my account with direct deposit all the time even though it is set up already. Today it says that it can’t verify my bank information even though they are my bank. Don’t waste your time..Version: 5.10.3

Super excited thus far...I downloaded the app and although there are issues like DL not scanning and the #growyourstack option doesn’t pan a flat surface, I was able to get everything else going. I was super skeptical, ESPECIALLY after reading all the reviews about high interests, unexpected “surprises”, and scams but if you, as a consumer, do you part and actually read a document, you will see exactly what are signing up for. I was approved for the loan at the 5.99%; they don’t even check your credit for it and their requirements for approval are clearly stipulated. I opened up the contract to make sure and I was happy to see that I was set up for payments according to my pay period and at a 5.99% APR. Had I seen something different, I wouldn’t have accepted the loan. I would recommend that you open docs and read them before agreeing to anything. I am looking forward to having the issues worked out so I can take 100% advantage of all MoneyLion’s functionality. Financial stability is very important to me. It is clear to me that MoneyLion knows that there is an enormous gap between basic financial knowledge and healthy finances and they are invested in bridging that gap to help those of us that haven’t made the best “financial” decisions. I will come back and update my review as time passes. I’m hoping to bump it to 5 stars and 2 big thumbs up!!.Version: 3.13.0

FRAUDS! STAY AWAY FROM MONEYLION!MoneyLion fraudulently opened two separate accounts in my name with two different social security numbers. They opened a $500 Credit builder PLUS loan in my name without my knowledge, authorization, consent or approval. They forced me to pay that loan off even after I filed a police report which backed my identity theft claim, complaints with the CFPB, BBB, The NY State Attorney General’s office, and the FTC. They reported this to the credit report which is how I found out about it. The bank they had on file is not a bank I have ever done business with. They are SCAM artists and they are frauds. DO NOT do any business with them. They are nearly impossible to talk to on the phone, they don’t care that they have fraudulent accounts, and refuse to follow the laws on the United States to correct this. They owe me a lot of money and they said that they already paid it. That’s a lie. Then they said their “engineers” had to review and release the $375 escrow funds (that I never opened in the first place but was required to pay off) within 5 days, yet the haven’t. I want a refund of all monies paid to protect my credit because they are full of crap. This company is a bunch of scam artists and their call center is based out of Malaysia. They have no regard for identity theft victims or their customers. STAY AWAY FROM MONEYLION! You will regret this! They need to be SHUT DOWN by the government!.Version: 7.4.0

Hassles Upon HasslesI liked the app at first, and I enjoy saving money and being able to request a loan when needed. However, the customer service for this company is pathetic, and so is the system the billing is under as well. The first time I called the person I was speaking to didn't even sound like he wanted to be there, gave me the wrong information that, had I NOT requested to speak to a supervisor (who also sounded bored and condescending) it could have been a choice that damaged my credit. Today I call, because I'm willing to pay off my loan. Using a bank account takes way too long and at this point, I'm ready to pay off and cancel due to the hold time and the wait customer service has. I finally get through to someone after a whopping 15 minutes (and fake clicking links on the website to contact support) for them to tell me my card is not supported to pay my loan off in full. Correct me if I'm wrong, but the BANK ACCOUNT is literally attached to that card & vice versa, how can one be supported and the other isn't ? The bank account takes too long to clear and it completely ruins the plan I had since I'm on vacation. I don't even want the membership anymore, cause there's way too many aspects to this membership and it seems that not everyone is skilled or knowledgeable on it which makes it even MORE confusing, to then have this issue with my billing I'm completely turned off. Once paid off I'm finished..Version: 5.13.0

Fake it till you make itAt first a lot of the options provided to you seem really attractive at first and they offer cool things such as points for having a simple checking account. once you actually have the app and accounts with moneylion it feels like you're being neglected as if there's no one there to assist or help you when the app doesn't work as intended (which is a majority of the time) i've tried doing simple things such as withdrawing a simple $50 from my investment account. It always denies the request and says try again later, and i've been trying for weeks now while they've been syphoning money out of my bank account for plus membership. when you call support you'll be on hold for a good 45 minutes until you get a human if the automated system doesn't hang up on you for selecting certain options as it did when i called in 5 times. Live chat seems to be hidden on the website as if they don't want you to find it. Whilst also having multiple customer service numbers to almost seem it's more of a labyrinth of hoops to jump through opposed to actually helping you. Save yourself and don't fall for the intriguing offers and rewards because once they snag you as a client they'll ignore you as if they don't value you using their services..Version: 5.19.0

If it was legitimate....So everything was totally great, then my monthly payments weren’t coming out each week. I called numerous times the first time they didn’t go through and couldn’t get through. When I finally did they tell me I was in “default collection” just 2 days past my due date because my bank account number to take the payments out were wrong (but not wrong to put the money in my account mind you) so they make up a “new payment plan” and instead of 52 weeks pay off I have now a 12 week pay off as “punishment”. I negotiated to 16 telling him I put the right account number in (he even read off the right number to me) and begrudgingly accepted. Then I wait the next week for the payments to come out and they don’t. Instead I get an email this time (the first time I had to track them down) and it says “broken promises” as the headline and that my account number was incorrect and they couldn’t take the payment out. This was after 56 minutes on the phone (a recorded line) with a rep to fix my “issue” the first time. I knew the terms and agreements I read it I knew I’d have to pay that wasn’t the issue, but this company is literally pushing people into paying more and lying about how they’re doing it. It’s a shame because if they’d done it on the up and up they could make a ton of money with good reviews and a great business model..Version: 5.8.0

Scam predatory company.So they market as a credit repaid loan company. But what your credit sees is a major risk account. So it won’t help. But forget that. In order to use the so called loans. They not Only charge you for the withdraw. Then they charge a fee. Then they want you to tip. Then even though you make arrangements to pay a loan back. They will continue to hit your account every day. Changing the amounts to reflect what’s in your account or not. Causing more fees from the bank. Then want to know why you can’t pay it back. Well let’s see. You already charged me nearly 100 bucks for the money. Then 10 times trying to get it out of my bank when I said it wouldn’t be there until a certain date. Costing me an additional 350. I get what kind of company this is. But doesn’t change the fact that you guys screw over your customers and just keep doing it. I’m glad it’s paid back now. 250 bucks only cost me 800 to get. Do yourself a favor and use a company like self. That doesn’t purposely try to screw you or fee you to death. I hope after covid. Companies like this feel the fall out the most. Not their employees but the scam artist making the decisions. I only hope they revive the same amount of stress they have dished out over the years. Run it’s not worth it!.Version: 7.31.0

Investigations, Apparently, Never End! Big Money, Lost/Stolen!!!The people at Lincoln Savings Bank will know who this is, if they look in their records, but this is Mel, from Anchorage, Alaska, and there is more than $30,000 locked up by an investigation that begin many months ago, and yet, as Roar Money nears, and my account is closing on September 1, they have refused to tell me when I will have this money released to me, or, where it will go back to, if but to anyone but themselves at Money Lion! Who are these people? Nothing but a pack of thieves? Why don’t they tell me how I can get this money, or even if it’s going back to where it came from? And are they going to try and bill me for the $9000 plus that was used before they did so? It was a total mistake to ever have an account at this bank and Money Lion! I certainly will never do so again! This is to let all of you out there know, what a pack of thieves this bunch is, and they will do nothing to rectify any situation, no matter how many times you asked their support for any answers! Whether by phone, or the support site and getting a ticket, they do still refuse to give me an answer! I would say that some or more of you, can expect the same, and I would suggest finding a safer place to do business with!!!.Version: 7.6.0

Horrible customer serviceLower level agents are worthless, they can’t solve any legitimate issues. Request a supervisor to speak with, be ready to spend 4 hours on hold and not speak with one. Lower level agent will try to setup a callback from a supervisor which is worthless. They will set up a time frame of 24-48 hours for the supervisor to call you back, but the call will not come. After a couple of weeks of requesting to speak with a supervisor, you will finally talk to them and they can’t handle much either as far as legitimate issues goes. Then you request to speak with their superior to try and resolve ongoing issue. Takes another couple of weeks to get in touch with them. You discuss the issue with that person and they inform you they will do some research into my issue and get back in touch with me within a few days. A week or more goes by so you reach out to communicate with the customer advocate you thought was researching your issue to find out after another week or two of the same cycle of horrible customer service to realize that they haven’t done anything into trying to resolve your issue. You communicate with them the horrible customer you keep receiving and the hands of their lack of communication and she makes notes on the account to help alleviate the customer service experience and then you still keep having to deal the same horrible customer service experience.Version: 7.52.0

Honest reviewI think most people who rate this app 4 stars or more are only referring to the Loan they just received and how quickly they got the money, which I would say is understandable. But after months of being a member with MONEYLION, I have experienced a troubling amount of bad customer service. On top of that, it’s not easy to reach them if you have any issues. For some reason they can’t even call my actual phone number and I have to use a Google Number for verification that I set up. When you finally can reach them, it’s never an American, which is cool. The only problem is that while I can understand every they say, they can’t under me. It’s super frustrating. But most importantly, I’m still getting charged after I’m no longer a member. Guys, customer service is PRICELESS. The most trusted companies have that part taken care of. But not MONEYLION. If they happen to double charge you or claim that the bank won’t let them take the money out even though money is clearly there, good luck with having that issue resolved. UPDATE: They posted a link to schedule a phone call from their customer service team. Tried that twice. No call from them. And their still attempting to charge my card for a debt that’s paid off already. Smh...Version: 6.19.0

Will not help credit run away!!!!I got this app and account as it says if you log in each day you don’t have to pay for the services. I also got the $500 loan to help with increase my credit. This bank only works with a few of the major banks so only my one account that I used for online transactions would work. The major pain is they take 6-7 day’s to process a transaction. It takes 2-3 days before it is taken out of your bank and then some times another 5-7 days to show up on your account as having the loan payment made. I had it set up for automatic payment but even that took 5-7 days and would show that my payment was late due to the lag in the processing of the payment. I contacted there non existent customer service and was sent to there team and services page with zero help. So basically you pay $19 a month to have access to a $500 loan. The loan was easy but the issues with the account and no ability to make payments through bank accounts that do not link through there site such as a ACH or direct withdrawal you can not use checks or anything to make payments and they take so long to clear this app has now actually hurt my credit. 2 of the months they took longer due to the payment coming out over a weekend they had already reported the payment as late before they processed it. This is a scam please do you fall for this like I did. I have paid back the loan and plan to cancel my membership as soon as possible. Also they will not give you back your money in any way..Version: 6.7.0

Great informational App, LITERAL TRASH as a bank. Using Dave or anything else here on out.Image being told by a “top tier” banking application that had your social, phone number, email, AND banking information that you are in fact not the person you claim to be. MoneyLion displays itself as the go-to app for all of your banking needs, but increasingly falls short of expectations. After being denied the “Instacash” offer, I was told I would have to wait 7 days to even be approved for cash advances, but it failed to tell me where I went wrong. Was it my lack of information, or did something go wrong with the bank it already approved? I’ll never know, and with my bills coming up in 5 days, it’ll be too little, too late. Image facing punitive measures for a failure on your banks part. If this were any other bank, I would withdraw my money, and take it somewhere else, so that’s what intend to do. If you can’t help when you’re needed like you said you could, what is your point of being on my phone? Oh AND you have to pay 10 dollars, on top of getting only 50 for the first advance, so you basically only get 40 dollars. You’ve got your policies OUT OF ORDER. I can’t wait for something better to come along and destroy you because this is false advertising / A lie by omission at its finest. You’re useless..Version: 6.5.0

Buggy and disappointingThere is consistently lots of bugs in this app and I’ve had it for over a year now. I pay for a MoneyLion premium membership and the credit advice feature has never worked for me. It freezes up the app after answering the security questions. The flow of the app is not logical. Making the smallest changes like an address change is even a difficult process. All MoneyLion users were recently forced to switch from MoneyLion checking to a Roar Money account. In doing so, we had to let our MoneyLion accounts close after opening the Roar Money account. We now pay a monthly fee as well. I used to schedule money transfers from my Wells Fargo account to MoneyLion twice a month, and I tried to link my WF account to this new Roar Money account and it shows that it does not qualify for transfers with WF. I’m super disappointed. I really liked my MoneyLion account and now I’m paying for an account I can’t even make transfers to or find an ATM for. It’s a hassle. I’m trying to close the RoarMoney account I just opened and I can’t find where to do that, just like everything else in the app. There is not a phone number to call or a chat to get help. You have to fill out a stupid help form on their website for every little thing..Version: 7.5.0

Subpar in comparisonUpdate: I wasn’t impressed with MoneyLion at all. A complete rip off. The latest annoyance with this app is it won’t let you remove any bank account/card information even without a membership. I’ve called you can’t get through and I’ve emailed and of course no response. I would think twice before downloading the app!!!!! Compared to other cash advance apps (Brigit & Earnin) MoneyLion is a joke. With Brigit you pay $10 a month and I can borrow 250 biweekly. It’s not instant but within a day or two I get the money. Earnin there isn’t a membership fee you just tip what you feel is right ... I can get it into my account instantly and borrow upto 1000 a month. MoneyLion has you pay a membership fee to borrow... 10 dollars ok cool. Then it takes 3-5 days for the money to hit your account. Ok that’s not the quick help you’re possibly hoping for but if you pay another 5 dollars per amount you borrow it can be instant. Ok fine but you’re already losing to the other two apps now. Then right before you get the cash advance they want you to tip. I’m sorry I’m lost what the heck am I tipping for???? I’ve already paid a membership fee and a fee so I can see it before 5 days. Then if you chose not to tip you get multiple other messages about how you need to. If you are looking for cash advances I wouldn’t go with MoneyLion go for the other two..Version: 6.12.0

THIEVES! STAY AWAYThis company is absolute garbage. I took out the 500 dollar loan and paid it off early. I called to cancel my membership and ask to liquidate my investment account. The guy said I will have my money in 7-10 business days. I call them 7 business days later to check up on my money. They say that no liquidation request was made (I made sure when talking to the guy originally that it would be liquidated and in my account in 7-10 business days). So I asked to speak to a supervisor who said he personally submitted the liquidation request and I would receive my money in 7-10 business days. I call them 7 business days later to check on the status and they tell me that the liquidation is in process and the money should be in my account in 3-5 business days. So I wait 5 business days and call today. The guy said that the liquidation is still in process and doesn’t know what is going on but he will send a message to the higher ups to see what is going on. It has now been a month since I originally canceled my account and still haven’t gotten my money. They’re just giving me the run-around like the other reviews I have read stated. Do yourself a favor and stay away from this trash company. I am going to report them to the correct agencies and I am going to take legal action. This is theft. Plain and simple. Stay away..Version: 5.5.1

They are like a Mommy make over with a ugly soul attachedPoor poor poor service!!! 👎👎👎👎I normally would not do this! But if you loose your card and someone uses it. Do not count on their resolution team to resolve the matter. They will have you waste precious time and not give you a previosional credit. They closed my account without fixing it after I have been a good paying customer to their services. They made me loose a lot of money because my instacash was attached, my direct deposit, I didn’t have access to my funds on a weekend I was supposed to take my kid to Lego land for her birthday!!! They were so inconsiderate by not tell me ahead of time so I can make other arrangements with my employer. Instead my family went the weekend without my pay. And they never fixed that erroneous charge of $300 which cause us to struggle for food during that time. This was a unresolved matter for 3 months, after escalating they close my account without proper notification. They don’t care about their customers at all!!! You would think that higher up will fix, but instead they do the most heartless and upsetting action on a weekend that should have been financially perfect. A company with poor customer service is NOT A SAFE place to be. Poor poor service!!!!! Their app looks pretty, but if you reach out for a concern, they DO NOT CARE to resolve properly causing loss of trust, funds and appriciation to the app. Bad bad actions from Money LION 👎👎👎👎.Version: 7.83.0

My personal experienceMy personal experience If there were an option to give money lion 0 stars..I would. I had no problems with money lion up until someone tried to open an account with my social security number. Instead of Money lion making this person verify their identity, they closed my account with all monies I had tied into the account. I sent them a copy of my ssn and drivers license and still nothing. My issue is they do not secure your identity. I can open a Money Lion account right now and type in any ssn, this ssn could be YOUR SSN and just like Money lion will close your account. Anyone can claim to be you. Money Lions Algorithms are unsecured. I am extremely disappointed in the way their “care specialist” are handling the theft of my Identity. This is a weak and fraudulent company. I can open a money lion account and claim your phone number and just like that your phone number is removed form your account. They will not try to reach out to you to verify any one’s information, they just allow anyone to make these changes. I would love to read the response from the company so I can shut them down. I can and will back up any statement made in this post. Money Lion are MONEY LIERS!!! And THIEVES. Don’t trust them with your personal information. It is too easy to become a victim of identity theft with this company..Version: 7.35.0

Poor transparency, poor customer service.I enjoyed money lion for years, until one day out of no where they closed my account. I tried calling plenty of times, no one can tell me why it was closed, and they make it clear I am no longer eligible to open my account, and ALSO I am not eligible to get MY FUNDS back. I have never dealt with this sort of thing where a company, let alone a financial institution can just close an account without reason, and not allow you to get your funds. I feel robbed, and scammed. Worst case is, I also had loans with them, in which I had paid off and taken out again and again, to build credit. Now I am struggling to log in and or link any sort of account to pay those off. It’s horrible customer service on their part. And horrible transparency. Their customer service will try and push you away the moment you constituents asking questions about why they closed your account, and push you away when you ask why you can’t get your funds back. Not in a nice way either, they brush you off like it’s not a normal thing to ask for your own personal money back, and or A valid question like “why was my account closed”. Beware as this could happen to you, and they will not give you a reason, and they also will not allow you to have access to your funds..Version: 7.82.0

Great but the tip portion is ridiculous and needs more infoI can honestly say I love this app. Hands down really great at looking at all your money at once. There’s an option to invest, but it doesn’t explain anything about the investing. You have no idea what your invested in and what’s happening with that money. Also, you don’t have the option to take that money back if you no longer want to invest, which is a little ridiculous. The credit building is great, it reports to the credit bureau appropriately and you see the impact quickly. However, the instacash option is ridiculous. When you take out an instacash it constantly asks for a tip. I don’t mind leaving a tip for the help but if you don’t leave a tip your amount of instacash lessens, like a punishment for not paying more. Finally the last complaint would be the cashback shake that they offer. It’s a fun little option and it doesn’t give much back which isn’t an issue. The issue is that you can’t choose where that cashback goes. It immediately goes to the investment, which again you know nothing about. There should be an option of putting the cashback in the checking or in the investment. Overall a good app and great tool for improving credit and having some extra cash here and there but it needs some improvement..Version: 6.13.0


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