Olive Garden Italian Kitchen Negative Reviews

Olive Garden Italian Kitchen App Complaints & User Negative Comments 2024

Olive Garden Italian Kitchen app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Olive Garden Italian Kitchen? Can you share your negative thoughts about olive garden italian kitchen?

Olive Garden Italian Kitchen for Negative User Reviews

✓ Fix the wait list issueBefore leaving home I went to join the waitlist but it indicated there was no waiting so I didn’t submit my name. At the restaurant every seat in the lobby is taken, mostly by 2 groups, and several people are standing around in the area. The hostess said it’ll be a 25 minute wait for 2 people; I was looking at the app which still said no waiting. Yep, it was close to 25 minutes before being seated. The two most recent reviews before mine were written within the last seven days and they experienced the same waitlist problems I did so this issue hasn’t been addressed in a week..KOhioVersion: 2.7.1

✓ Can't use saved gift cards to pay like the app says you canGiving 1 star cause at least I was able to to get on the waitlist with the app. I have 3 gift cards saved on the app, totaling $100. I don't have the cards anymore cause the app says I can store and use my gift cards. Went with the family today to eat and was so embarrassed cause I couldn't use the gift cards. There is no way to redeem any of my stored gift cards. I had 2 waiters and 2 managers trying to figure out how to redeem. They said if I had the full number they could redeem, but the app doesn't show the number. I ended up paying cash that I couldn't afford to use at the time. Now I'm out $100. Thanks Olive Garden! On a good note though. The food was excellent.Elsalvador6969Version: 2.0.6

✓ Slow and glitchy unrealistic pick up timesI have deleted this app before because I had issues getting it to work. I tried again and got the wheel of death. It’s been deleted for good. I finally gave up went online to order. I placed an order to go. When I showed up to pick up they said it would be an hour and 45 minutes till it was ready. How about letting me know when placing the order I would have gone elsewhere. The developers response of a busy Mother’s Day is fine what about other days? Why wasn’t a realistic pick up time returned? I enjoy Olive Garden food but will wait till restaurant reopens. The app is still not ready for a national audience..Snappy1929Version: 2.4.8

✓ WaitlistUseless app. Joining the waitlist is pointless. The app said no wait, but then got to the restaurant and had to wait 20 minutes and had to ask me for all my information that I already gave in the app..Tsheezy88Version: 3.70.0

✓ Don’t download for the wait listThe “join wait list” function of this application is broken. The app states that there is no wait time at the location. Upon arrival, the actual waiting time for a party of four is over 30 minutes. Now I can understand 10-15 minute grace period as multiple parties can come in at once. This seems to be a problem with Olive Garden in general, as the website also reflects the wrong data. The website shows what place in line you currently reside. However, we’ve currently gone from 15th to 7th to 8th and back to 7th. All within the 35 minute period we were told to expect. Please make the wait list function work correctly..PittMVPVersion: 2.9.1

✓ Brier creek NC Olive Garden - DeceptionInstead of telling customer they did not have the soup that was ordered, they served me a different soup. I noticed the soup did not look the same as usual, tasted it and knew right away it was the wrong soup. I inquired and the waiter admitted to substituting the soup without my permission. I asked to speak to the manager and instead of making it right, she tried to justify it by saying they never had the soup that evening. This was 6 PM on a Monday….Really. I had to ask her to remove the soup from my soup. She reluctantly did so. Learned from my nephew the same thing happened to him two weeks ago. At least the manager on duty on his night immediately gave him the whole meal free that included an entree and a gift certificate. I only had soup and salad..Glo4327Version: 2.11.0

✓ FrustratingThe past two times we've wanted to place a ToGo order using the app, we've essentially lost our place "in line". It goes something like this: I add all of the items in my cart. By the time I'm finished with all of the options and customizations and payment, it says my order has not gone through to the restaurant. No reason given. Not to mention it's now 10 minutes after the original promised time. So then I go to my computer to go to the website and by that time another 10 minutes - no, it said 20 minutes for some reason so now we're up to a half hour - after the original time. Once again, Olive Garden lost our business because it took the app too long to process everything..LePew42Version: 2.5.5

✓ 0 STARSI cannot delete items from my cart. I tried on my mobile device, my tablet, & my personal computer but to no avail. I also cannot delete my account. When I click on “Delete Account” under “My Account” I’m sent to a website for Darden?! With privacy disclaimers?! Paragraph after paragraph of legal semantics but nothing about deleting my account for Olive Garden. What I end up finding is an article that states I must request Darden!? to delete my personal information or face a $7,500 fine?! So naturally I sent in the request but what on Earth is going on here? We sent a man to the moon in 1969 yet it’s almost 2024 & I’m hit with this boondoggle. Shame on you Olive Garden..Mill$yVersion: 3.70.0

✓ Olympia wa Olive GardenWent for a special occasion. Servers in the bar not helping each other so service was chaotic and “24 hour” style. Fast stops with no time for guest to answer the servers question before they walk off. Zero teamwork. Manager paying attention to to go orders and not the flow of the floor. Cold food, server advised but we had to specifically ask for reheat/replacement. The vegetables never came even well after we were finished eating our entrees. No pre bussing so we sat with dirty plates. No offer of dessert, again this was a special occasion so we wanted dessert. Ended up paying and leaving with full dirty table like the other guests around us. Servers need training, teamwork and leadership who knows how to see customers who are not getting appropriate service. We have been in 4 times this month, every time it’s not met the mark. Bring back Stacey or Michael who were phenomenal servers. Today was not a staffing issue, there were staff standing around. My advice, if you are going to pay $18 to $23 an entree go to a nicer Italian restaurant. Spaghetti Factory well exceeds this Olive Garden experience and is a way better guest value..Unfortunate dayVersion: 2.7.1

✓ Simple interface, complex bugsFor the most part, it’s click and play as far as ordering goes on this application of Olive Garden, or their menu/ordering process. As you order, you’ll find yourself having to close and re-open the app, so as to overcompensate for what should’ve been a template that would allow you to see how much you have in your cart while ordering without resetting. Amongst other bugs I’m too lazy too mention, off the presumption that others have discussed these in their reviews - nonetheless I’m finding myself having to call in to order at times, in order to avoid all the bugs that are present on the app. So software developers - Fix it, before you fall to another company that’ll do it better and make money off of that fact OVER you..CJ0010Version: 2.7.0

✓ Issues with reservationsI moved rating up to 2 stars since Olive Garden reached out on issue. I can’t justify more since I haven’t had it work successfully. I used the app a second time on 10/18 at a different location and noticed the screen where you click submit for the reservation was not updating the place in line. I put app on primary screen and it does update there. There is a notice on one screen to let the host know when you arrive, but it is not indicated on main screen that I was watching. Luckily the hostess noticed us after we were loitering about 15 minutes and seated us next. I believe you stay in “next” status until you arrive - very unclear how this is intended to save time. After 2 visits using app, I feel this service just causes extra delay to be seated. ***original review 10/11 ***Don’t trust it for reservations Received notification of no wait and to enter restaurant and give my name to the host to be seated. Needless to say I’m sitting outside with a buzzer because there is no room in the waiting area inside. Most worthless app ever.TxTreyVersion: 2.0.3

✓ Wait list feature uselessWent to my local Olive Garden (Olathe KS) on Saturday and faced a 75 minute wait so didn’t eat there that time. Decided to download this app and use the Wait List feature on Monday night, had hopes it would be much better. At 6pm joined wait list and the app said expected wait time 61-75 minutes. Arrived at the restaurant about 7:05pm as 12th place on the list. Checked in with the hostess and was informed wait time would be 60-70 minutes. I told her about the app and that we’d already waited 65 minutes but was told that everyone else waiting also had checked in on the app so we’d have to wait the full time. Left the restaurant and don’t plan to ever return. Please tell me what is the point of the wait list in the app? It appears to have zero function whatsoever..Old Man WithersVersion: 2.0.5

✓ AccountsDon’t get me wrong, I love Olive Garden but it has some stuff to work on. On my first page where it says welcome back (your name) it has two options, order to go or join wait list. Since I have chosen a preferred location it cuts off the option for me to click join wait list. I would scroll to click it but the app doesn’t let me scroll. Which makes me have to do it the long way. Next I was trying to get rid of my account because I no longer use it and want to just make a new one under my name, number, and email. But the thing is, I CANT FIND THE DELETE ACCOUNT BUTTON ANYWHERE LIKE OTHER APPS! So I am stuck with this account and have no way to remove it. I am a little saddened that this is happening but I just hope they fix these problems soon!.__Kate.Lopez__Version: 2.0.5

✓ The Waitlist feature is a jokeI joined the virtual waitlist which said my wait time was 30-35 minutes. So we waited and arrived at the restaurant on time and the app sent us a message saying that our check in time had arrived and they would hold our spot. We walked in the restaurant and the hostess told us we would have to wait an additional 30 minutes. She then told me that the waitlist feature only holds your spot in line. It doesn't mean that you get seated when your time arrives and that you still have to wait at the restaurant when you get there. I then overheard her tell someone who just walked into the restaurant that the wait time was 30 minutes. So basically I waited an hour (30 min virtual & 30 minutes in person) and another person who walked into the restaurant at the same time as me and had their name put onto the physical waitlist only had to wait 30 minutes. Ridiculous..Annoyed mom.Version: 3.0.6

✓ Great but needs work!I did use the app once to join the wait list and that was great! And I’ve used it a few times for online ordering, but when I need to update my card information, it will not let me. I want to delete a card and add a new one. And when I tried to order with a card I did have on file.. it was saying the payment type wasn’t chosen. I do enjoy that I can save favorites, even if the item is no longer available (the limited time offerings.) then it’s a great reminder to look for them next time they offer that particular dish! I also tried to edit my card information on the website and it didn’t work..SarinaMay1137Version: 2.0.3

✓ 0 StarsDon’t bother making reservations with this place!!!! They don’t honor them whatsoever!!! Have been here several times with reservations and waited 40min this time, 20min, and 15min another!! The excuse is always people aren’t leaving. If they know they have a reservation especially a bigger party of more than 4 then they should keep the table free at least an hour before hand or so. Almost every place should do this! Then it takes forever to get refills of both soda and food when they have never ending going on. Terrible place!! Especially for microwaved pasta, they really need to build a 2nd location in the area, our area is way too populated for only 1 establishment! They make more than enough money to open another location! Rockford,IL location.Nathanielbates1992Version: 2.4.0

✓ Absolutely horrible service!The service here was just horrible , our appetizer was brought by a person other than the waitress, so that worked. The waitress brought all 3 of our drinks separately, and it took quite a while. Brought our salad, no breadsticks yet, it took 45 minutes to get breadsticks!!! and we had to ask for them, also we ordered 5 cheese marinara , but it was plain marinara. We all ordered all you can eat soup and salad, the soup bowls were only filled a quarter of the way. We repeatedly asked for more salad but NOPE , she never brought it. We had been in there an hour at this point , so we just up and left and NO TIP!!.SueredwolfVersion: 2.12.0

✓ Deception at its finestThe app gives an approximate wait time and an option to be on a wait list. This could not be further from the truth. Went to the the app to approximate wait time. Finding it was only 15-20 minutes placed my name on the waitlist. After checking in at the restaurant it was determined my wait was still 15-20 minutes however my name was not placed on wait list until my arrival at the restaurant. Obviously I was deceived. To me it was a bait and switch to get me in the door thinking I was already there why would I leave. The app would be served better if it would just give a pdf of the menu and not lie to it’s clientele.MainedelVersion: 2.9.1

✓ Wait List is a joke!We were on our way to the restaurant & the app said 0 min wait list (we were 20 -25 min away from restaurant). I checked periodically while on our way & it said 0 min. I checked at 10 min out & it said 1-15 min wait so I put us (2) on the wait list & it said we were #8 on the list!! We got there in 5-10 min , checked in (lobby was full & people waiting outside) & was told it would be 20 min, my husband commented ‘so much for the app’ & the Manager(?) asked what the app said, told her ‘1-15 min’ & she said ‘that’s wrong!’ Fortunately we’re over 21 & there was a table available in the bar after about 10 min. So it all worked out, but the wait list is a joke!!! The functionality of the app seems good, if it was only accurate!!.AK-makVersion: 2.12.0

✓ Password policy is terribleFirst of all, a Max of 30 characters for passwords is a bad idea y’all, and this should be updated to at least 48 or, even better, 64. But more importantly, for WEEKS I have been unable to login because upon entering my credentials, the app was telling me something went wrong, and the website was shutting me down with a “FORBIDDEN OPERATION” message. Turns out the password change field doesn’t seem to validate passwords because it accepts changing them, hence allows characters that then crash the access backend. It could be * or & but there’s definitely something to check there. Feels like an exploit waiting to happen. Fix your website please..KwyxzVersion: 2.8.1

✓ Horrible serviceWe followed all of the annoying rules and joined the online waitlist. And when we arrived we still waited for a table for about 10 minutes. But this is how our dinner went: seated at 5:43. Waiter arrives at 5:57. We order drinks, appetizers and our dinner because we were starving! About 10 minutes later we got a basket of 3 breadsticks, still no drinks, appetizers etc. Then another 5-6 minutes pass and we got the soup and salad and appetizer but still no drinks from the bar. About 3 minutes after this, you guessed it...our dinner entree arrives. Still no bar drinks....we finally just said to forget the bar drinks. Here’s the problem....this is all very uncharacteristic for this restaurant. Wonder what’s going on?.FermentedgrapeloverVersion: 2.4.15

✓ Stupid processThe app worked great. Stayed the wait time was 26-30 min. Awesome. I get on the wIt list, show up 25 minutes later, and...what do you know? It’s a 25 minute wait. Explanation from the staff is that the wait times on the app are inaccurate. What’s the point of an app if it’s ability to help you plan your evening is worthless. Their suggestion, call the location to get the wait time so you can decide whether it is reasonable to get on the wait list through the app. I’ve tried to get on the list by calling on the past and have been told you have to do it through the app. So. Or i have to call first to get accurate info, (but can’t get on the list by calling), and have to then go through the app to get in line. So a simple phone call or app process now requires two separate steps. Sweet!!.Waiting2eatVersion: 2.1.1

✓ BugsIn cart, the quantity isn’t shown. Even though the two items I added would be around 19, I apparently added another by mistake and though it still said two items the price had counted up. Looked at both items and no quantity. When I hit save again in the item and it brought me back to cart the price went up again but still only said two items. Yes, it is two items but one of them was on there three times but nowhere was that indicated. There is a clear option which probably works but I went into the item again to count the quantity down. When I take it from one to zero, the button properly updates from Add to Remove but then the Remove button does nothing. App is a bit buggy. Could use some improvement. I’m guessing if I play around with it some more I can work around these issues but I wanted to report them here. Hope the devs see this and have a WA Team that can validate this based on my description (I work for a software company on the dev team)..The KayrohVersion: 2.4.6

✓ DisappointedYes my review is not a good one because we decided to do the BOGO and my 1st entrée was lasagna and my 2nd entrée was spaghetti with meat sauce. So I had my 1st entrée lasagna and would have my 2nd entrée the following day and with that I had my 2nd salad then went to have my 2nd entrée only to find out it WASN’T what I’ve ordered and I already have my taste for spaghetti with meat sauce and I know some mite not be a big deal but when you have the plan and taste already made up and to find out it wasn’t even close so that just made me unhappy and mad and ruined my night and my husband called to let them know about it and they replaced it with the right one but to me that’s not good enough because it already ruined my night and everyone else already ate there dinner so what’s the point of sitting there by yourself. So nope NOT HAPPY WITH OLIVE GARDEN.KmwainVersion: 2.4.7

✓ Wait List always unavailableWait list is never available online although I was told by the manager to use it..TravelordieVersion: 2.10.4

✓ Needs some workI downloaded and installed the app and set it all up, I entered my order with no problem and started on me wife’s order, she wanted to add 2 sausages to the 5 cheese ziti but the app would only let me add one. I had to cancel the order and call it in like back in the 1970’s How about adding a drop down box with an amount selection including a 0 so you can remove an item if needed. Also you are only allowed to add one item, if you try to add a meatball then the sausage goes away. From all the reviews I’ve read it seems like everybody is having the same 4 or 5 problems, didn’t they test the app before releasing it, they must not have since most problems are the same..MikeplagaVersion: 2.1.1

✓ MisleadingThe app does not explain that you still have to check in at the restaurant in order to actually be on the wait list so that you could be alerted when a spot is available. We waited for 3 hours starting at number 13. We watched the number go down to 2 then the list went away. I called the restaurant and that’s when I was told I should have came into the restaurant to check in. I asked what was the point of the wait list and giving your phone number on the app and the hostess responded with “we have no control over the app”. Maybe the app developers and the restaurant should get together..Locd_chicVersion: 2.4.8

✓ FrustratingI love Olive Garden but unfortunately this app doesn’t tell you when your food is ready and gives you a max time . For example the food is supposedly ready by a time that’s 35 min away. My food was supposed to be ready at 12:40. I came around that time since its usually busy and by that time when I picked my food up and went home to eat , my food was almost cold and my breadsticks and gotten hard. It’s pretty disappointing and the last I want to do is reheat my food when I just got it. This app would be nicer if you were told when it was ready . When people get their food to go usually it’s for a lunch break and no one wants this experience after waiting. — I’ve seen people have commented on the waitlist being useless and it being a longer wait time then the time listed. The inaccuracy of this app needs to be fixed.SianhereVersion: 2.1.1

✓ Too many bugs.This app doesn’t know what to do half the time. I order something then it asks me for the CVV so then I put it in then it says that the time is going to be move so I’m like okay, then it asks me to put the CVV again but then it froze. So I restart the app and put in the CVV and now it charged me for 2 orders when I only ordered one. The screen that pops up when you order something didn’t pop up the first time so I assumed it didn’t go through since it required me to put the CVV again. Now I have to pay for the other order which came with 2 more of what I wanted and have no way of canceling it. What a waste of money, thanks Olive Garden. Technology is just down the drain..JakeGinVersion: 2.12.3

✓ Great for most, but one big issue for me...This app is very user friendly and offers plenty of options to customize the orders, except for one: I don’t understand why I can’t specify an unsweetened iced tea when I choose my beverage. I have blood sugar issues and can’t drink sweet tea, which here in the south is the default. I’ve tried labeling the item “unsweet” but still get sweet tea every time. I’m usually on my way to work and don’t have time to check my order and get it rectified so I end up wasting $3 on a drink that goes down the drain. A clearly marked sweet/unsweet option would be great, until there is one I’ll just have to get my beverage elsewhere..Calvinball81Version: 2.4.12

✓ Good food except too much salt and offensive service.Had 3 different entrees and they were well prepared: not overcooked, not much greasy and actually quite tasteful, EXCEPT everything was so salty that we literally had to scrub off a quarter of a teaspoonful of salt from the bread. It’s quite unhealthy. We mentioned it to the wait staff but he just turned away without saying anything. It was hard to get his attention to get some paper napkins and more hot water, so we had to ask other staff passing by. Yet he started coming around towards the end and collected the 20% tip anyway. We ended up eating only one third of the food and brought five little boxes of leftovers. My wife will “re-cook” them to make them edible. Waste of money and huge disappointment. We always liked the Olive Gardens for the authenticity of the Italian dishes but eating at this particular Olive Gardens in Elk Grove was a big disappointment. I don’t know what is wrong with them but we will probably stay away from this place until I read some good reviews about them. We will not recommend this place to anyone..Drdavid2Version: 2.12.3

✓ Frustrating!This app could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, you simply can’t because the banner is still there from 10 minutes ago, covers it up so you’re never able to access the cart until you shut down the app and log in again. There is a “bag” icon at the bottom and one at the top right of the screen, same icon yet they have different purposes, bottom icon takes you to the menu, top/right icon takes you to the cart to check out. That’s very confusing and since the app is slow, you just can’t afford to waste any time trying to figure out how to pay. Also I added an item that didn’t show up in the order at the end, I guess the app didn’t register it. This app needs a lot of work. It took me about 20 minutes to order food with the app, but would have been a lot faster if I had just called to order. Having this app defeats the purpose of convenience. Slow, not intuitive, have I mentioned how SLOW it is?.St3rling_Silv3rVersion: 2.5.1

✓ BUGSThe app has issues. When you add an item to the cart a banner at the top that says ADDED is in the way so you can not back out of that particular category. Then every single time when I go to checkout it asks if I want to add a sauce with my breadsticks and it will not let me click either option so I have to close out the entire app and open it back up to go to the cart again. After doing this it will then let me get past the ‘add a sauce’ option to go on to the checkout. Also, once you make a selection for a meal then you can’t back up out of that particular category. I have to sometimes close off the app at this point as well. It takes longer to order thru this app than it does to prepare and go pick up the food, which is always delicious btw. Just need to sort out the app bugs..Eladen72Version: 2.5.2

✓ Purchased E-Gift Card Never ReceivedI purchased a $25 Gift Card through your app to be emailed to a recipient and they NEVER received it. It was sent to the correct email address therefore there should be no excuse. Additionally, it states that it take 1-2 hours for the recipient to receive the Gift Card, it has been over a week now and still nothing. I got a receipt emailed of the purchase. Not only did Olive Garden make me look like bad, what is worst is that I have to keep asking the person who the Gift Card was for if they’ve received and they said No, Never, AND they’ve checked spam folder and still no Gift Card. This is unacceptable. There is also no phone number to call to request a refund or to request to check why the Gift Card was paid for but never sent. Please Contact me Asap..Dulce CaraBellaVersion: 2.4.8

✓ App is awfulSlow, awkward, resets your cart, adds random stuff to the cart. Worst though? Don’t use it to order for a scheduled pickup time, because it will reset the time for “now”. On my last order, I ordered at 11:30 for my husband to pick up at 4:00. At noon, he got a call from the restaurant, because they had it all still sitting there, waiting. So the hot food was cool and the salad was soggy by the time he go finally got to bring it home. They are too busy trying to force up-sells in the app to bother with actually making it work for the customer. Just call your local restaurant, at least then someone might take responsibility for making things right..AintBear1Version: 3.0.7

✓ PamWas really excited to order and then pick up but the app experience was not good. Instead of all chicken options or anything else being together some were under different locations so what I was looking for I couldn’t find until after I ordered, I found it under a difference option. And meals for 4-6 r under cater rather than family style. Finally, I wanted to pay online so someone else could pick up and set up a credit card but it would not let me pay. As time was passing I finally gave up and clicked on the pay when picking up. This app needs to be cleaner and, well, work correctly..Daveman20078Version: 2.0.6

✓ Consistently disappointingThe app works alright UNLESS you want to use one of their online offers. I had problems on Cyber Monday and again today. It takes away the discount as soon as you submit your order and you get to pay full price at the restaurant. I tried to pay online to avoid this on the second go around, only it wouldn’t accept my payment! It said my card was “insufficient to cover the tax”. What? I tried different cards, it all said the same thing. I had a gift card applied, I tried to just pay the rest at the restaurant, it wouldn’t let me proceed. The only option not ghosted was the “Add credit card”, which it would not accept any. I took off my gift card, so I could pay at the restaurant, took pictures of all the screen shots in case I ran into trouble again. Sure enough, when I got my confirmation, discount gone. Confirmation email, no sign of discount. So over it. Something that is supposed to be a sales-inducing convenience is nothing more than a frustrating hassle followed by disappointment..Carriebear99Version: 2.3.0

✓ Hostess is terrible at treating peopleWe stopped by to eat at Olive Garden in Augusta today and don’t recommend it. They told us we were going to be a 15 minute wait and fine, so we sat and two people came in after us and than three more people came in and while waiting they sat the ones that came before us. Than it our turn and the hostess told us it was going to be five to ten minutes before we could be seated because our waitress had been double booked but continued to set the two who came in after us and than proceeded to go to seat the three that came in after us and asked the hostess why we weren’t being seated and they proceeded to tell them the same hogwash that they gave us. Hadn’t been there in two years and will not go back to the one in Augusta, wouldn’t want to overwhelm the waitress. Guess they have to much business but that is okay service at Longhorn was great, we didn’t overwhelm our waitress.Once a customer 1Version: 2.10.2

✓ Canadian appDon’t like the fact that I cannot access Canadian prices and location.GypsiemaidVersion: 2.4.0

✓ Something missingUnder all the stress everyone is going through today and now coming out to a new normal, curb side is great. However living 45 minutes from the nearest OG is a little daunting when they don’t get the order right. The last 2 times I have ordered and picked up they have missed something whether the extra meatballs or the angel hair pasta instead of fettuccine, is no matter. I call and am told that we’ll take care of you, our manager will send you a gift certificate to your email. Well, no surprise, there’s never an email and never a gift certificate to at least pay for the things that I have already paid for and never received in my orders. I love OG it’s my go to place for Italian food I just ask you follow through with checking to make sure our orders are correct and fulfill the promise of correcting your mistake and not with just hot air. I have spent my money on this and expect to get everything that I paid for. Other than that food is always good and service is always great. Thank you for getting it right most of the time..Redoctober3870Version: 2.5.1

✓ DisappointedYesterday I made an order from Olive Garden on Lansing, IL. I ordered a catering pickup and when I arrived there one of the employees brought my stuff I asked if that was everything on the order and he said yes but it turns out we were missing the 1 gallon iced tea, 1 jumbo salad and the soda for the kids meal, we asked another employee and brought those missing things and I thought it was okay to forget some things that happens. When I arrived to my home it turns out we didn’t get the the 2 salad dressings, the croutons and the chocolates and I am like what just happened did they planned on just not give me anything or what, I spend a lot to get this kind of service. I have to say the pasta and the spaghetti were good..Yali45Version: 2.4.12

✓ GlitchyYesterday I was trying place an order for pickup. The order came to about $170, then I added the tip so my final total was about $200 and clicked to pay for my order. Then an error occurred saying the order needed to be reprocessed because sales tax wasn’t not applied. We do not have a sales tax in Oregon. The app would not send my order to my local Olive Garden, and still showed my order sitting in the shopping bag waiting for me to finalize and was showing that I needed to click pay again. However, the app DID charge my card. So I had to call in and place the order over the phone and pay for the order again. The bank and the restaurant assured me the first charge would drop off my account since the order wasn’t finalized. But today, the charge is still showing as pending on my account. I don’t know about other people but I can’t exactly afford this app to be holding an extra $200. This dinner was a special occasion. Will never use this app again..Mrsyoung2013Version: 2.9.0

✓ Olive gardenTrying to place a takeout order, and all it does it sits there trying to load, you would have to order for the next day with how it wont load the menu..CarandgamerguyVersion: 2.0.6

Olive Garden Italian Kitchen works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Olive Garden Italian Kitchen.