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Vrbo Owner App User Positive Comments 2024
Vrbo Owner app received 100 positive comments and reviews by users. Can you share your positive thoughts about vrbo owner?
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Vrbo Owner for Positive User Reviews
✓ Reviews requiredHad a fraudulent encounter on your website that has cost me $1000s. Why do you not have a review setup like Airbnb?. Most guests on this platform have no reviews and do not review their stays either. You need to do something about it. I am declining requests because of no assurety that they are who they say they are. Additionally why don’t you have insurance cover like Aircover. Makes a big difference for hosts like myself..Version: 2022.3.0
✓ Contacting our guestsIt would be more helpful if we could actually speak to potential clients before they book. I am losing a lot of customers and I’m not sure if I will advertise again next year as I feel disappointed that you changed this so you could be even more greedy and get money from the client and owners. Melanie Hurley.Version: 2018.01
✓ Excellent app but check in details are sent lateExcellent app.. only problem is that the check in info is sent to the guest after their arrival. I have phoned Home Way to discuss this but they seem unable to help .. I’m now making a public request .. please sorry this our .. the check in instructions should be sent to the guest the day before their arrival..I have to keep remembering to do this myself .. I’m sure it’s not too hard fore the app developers to rectify this.Version: 2019.20.0
✓ The technology needs a serious upgradeI’ve been an owner with VRBO for 5 years now. Often the system is slow or unresponsive. The biggest challenge is in not being able to credit people for expenses they initially paid for (pet fee or extra person fee) but they didn’t need at check in without completely canceling their reservation and asking them to rebook. There’s an option for the owner to give a fee back but the guest won’t recover taxes or the additional percentage VRBO charges on those fees. Update- VRBO responded to my review about “adding” payment requests! The problem is giving renters money back including the taxes and VRBO fees added to the charge being refunded. Shortened stays or less people should not only get my refund but the taxes and fees they were charged for those days and services they no longer need. VRBO just doesn’t get it..Version: 2019.22.1
✓ Clunky websiteHi, I've found the website not particularly user friendly and not intuitive . The payments section is particularly confusing with bond being included in 'payout 'to owners... I miss the old stayz format !.Version: 2018.07
✓ App feedbackWe find the app to be quite slow at updates and changing between property calendars showing the correct pricing for the property..Version: 2019.04
✓ Limited FunctionalityUnlike the full PC version, the app is a cut down version and can be annoying on the move..Version: 2019.20.0
✓ Good but one issueI’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. While I understand the business reasoning for this, it frustrates me because some renters want to be able to speak with you over the phone. I’ve had inquiries from Europeans who are interested in visiting the Chesapeake region for the first time and they would like to talk to a person rather than the impersonal messaging in the app. I would like to be treated like an adult by VRBO. If I want to share a phone number so that a potential guest can call me and get a better feeling about their vacation planning, I should be able to do that. If VRBO is so afraid of losing business they should come up with better incentives to keep people willingly using their system, not force the issue by treating us like children. Claire Homeowner.Version: 2019.6.1
✓ Poor app for tablet or phone useI am still waiting for this app to be upgraded so that all the functions are available in phone or iPad As the dashboard is not available on these items and not everyone has a laptop now days it makes it impossible to upgrade things such as changed pin codes on the go or access financial reports Also the end of year financial report is not easy to read my accountant didn’t understand it last year The stayz model was far more user friendly.Version: 2019.16.0
✓ Marianne’s family stay.It was good to host this family on a mission. To go to Sydney and compete in school athletics. A lovely family of good communicators. They were good to leave the apartment neat and clean. I wish them well..Version: 2019.6.1
✓ Number 44I am disappointed with the site. After enjoying an 82% confirmation rate for the last 2 years I’ve had 4 inquiries on here and haven’t even been getting replies from my emails from guests. The expectation of paying the full service fee with the deposit is scaring people off. I am currently looking at all other sites, I don’t find your site easy to find my way around. Regards Di.Version: 2018.12
✓ New userJust started using HomeAway to complement our HolidayLetting listing. The calendars seem to sink ( most of the time although I’ve had to re paste the URL twice). Also asked HomeAway why guests have to pay a booking fee when I’ve listed with an annual subscription, I’m awaiting a reply from HomeAway. These booking sites seem to be in a very volatile & competitive market, a balance between USP and linking listings together, a continuing voyage of discovery. Good Luck ... Phil.Version: 2019.22.0
✓ Thank youThanks for being on the same team. We need each other 🙂great clay classes.Version: 2021.2.1
✓ Owner ExperienceI have recently added my properties to the platform and have found the new app to be very easy and super friendly to use..Version: 2019.05.1
✓ DecentIt’s a little clunky and hard to navigate, sometimes it boots you out and you have to sign back in, and it’s generally pretty slow to load, as well as notify you of inquiry’s/bookings/guest questions (which you’re graded on by response time)... but, overall, it’s improving in all of these areas. You’re also able to do more and more from the app w/o having to go to the website, which is nice, thanks for updating those features. Generally you’re able to manage your property from the app w/o having to be tied to a computer, which is pretty remarkable. Please bring back the owner payout breakdown and make it easier to modify guest length of stay. It now shows the total that the guest is paying but not how much goes to the owner, which is a pain and somewhat misleading. Also, please change the font for “price change suggestions” when in night mode (iPhone), it’s currently unreadable at night..Version: 2021.5.0
✓ Customer serviceFantastic support by the VRBO team!! Thank you.Version: 2023.5.0
✓ Character field on reply too shortI try and cut and paste my house information to guests as I do in Airbnb and I have to do three separate reply’s to fit it in Can you increase the characters /words allowed in the reply field please so I only have to cut and paste my standard reply once like with Airbnb.Version: 2020.1.0
✓ Renee&RichardFabulous Cottage everything you could wish for. Great garden the bird life is amazing also the sunsets and having fun around the firepit at sunset drinking bubbles and having a lovely bbq on the deck. Well done on making Coppin Cottage such a special place🤗🤗👍.Version: 2020.20.0
✓ Limited usesLike the previous reviewer there are limitations to the app, in particular the ability to update your calendar. It’s also difficult to update it on one’s computer or iPad too. Come on HomeAway fix these issues for your hosts..Version: 2019.03
✓ Review of verificationsWe really enjoy our Home Away owner service its fantastic. Just a some feedback on your verification process for guests. This could be much improved would like to see guests past owner comments and what ID was collected by Home Away to verify their identity. Also a photo as I am concerned that if no photo was collected then its not possible to properly identify the individual. I believe this process is necessary as owners we often offer self check in unlike a hotel and therefore dont have the opportunity to guard against any wrong doing. Hope someone is listening and this is improved. Otherwise happy. Regards Doreen.Version: 2019.10.0
✓ CalendarBeen with this lot for 10yrs I’m now getting fed up with this app , the calendar won’t load most of the time so delete the app and then upload it to fix but doesn’t last long before it fails again . Fix this Vrbo.Version: 2022.3.0
✓ Guest ReviewsAs a host, the biggest worry is that we accept bookings from badly behaved guests. We cannot see reviews of guest because hosts don’t get the opportunity to leave one. For me it’s the biggest downside to this app, or website, regardless how we access the platform..Version: 2020.3.1
✓ HomeAway’s App is their single biggest asset.HomeAway/VRBO basically owns one of the best operating computer programs for the Vacation Rental industry. All of their individual owners they contract with to rent an Owners property. For HomeAway to have any inventory to sell dates to their Guests they need Owner’s to buy, maintain their homes to certain vacation rental program standards for their homes they book. HA/VRBO reservation, calendar, management and operational tools and tips in their computer system is one of the best ever designed. A Vacation Rental Agent’s best and most necessary management tool is their Guest Reservation system and computer programs and HA/VRBO’s is fantastic with no investment for Owners we just pay them a % of the reservations they sell, confirm and collect our money to work with each other. It is a good relationship..Version: 2018.26.1
✓ Useless in my iPhonePls take notice. I have had to delete and reinstate this app a few times as it keeps freezing when I block dates or even try to log in with password. It’s cumbersome and frustrating..Version: 2018.21
✓ Great site and appMakes it so easy to maintain and run my condo rental right from my phone. Love it..Version: 2021.18.0
✓ FrustratingOne of the more frustrating apps: slow, keeps opening on a useless page, not the property page. If you amend a template it still sends template, not amended message. Often makes me cross.Version: 2020.17.0
✓ ThanksThanks for leaving the Tiny Home spotless. You were great guests.Version: 2019.15.1
✓ CommentaireTrop d’anglais , je dois souvent demander de l’aide pour la traduction. Sur mon cellulaire je dois passer par Google traduction à Chaque fois pour communiquer quand je ne parle pas leur langue . Ça serait apprécier de faire les changements ..Version: 2021.15.0
✓ Hung for 45 minutesI could not get this app to get beyond two step authentication- a ‘please wait’ message on my screen from 8:59 till 9:50. I can’t list my property so I deleted the app. Big thumbs down.Version: 2019.01
✓ Stay organized.This app is so helpful and keeps it easy to be organized. I recommend it..Version: 2021.13.1
✓ ExcellentA very good app, enables you to have full control of your page. Only bugbear is that on the main website customers can’t see the prices of the different periods of availability so they can’t choose a cheaper period..Version: 2020.14.0
✓ Good service, glitchy appThe VRBO owner app is very glitchy. Despite the updates the mobile version doesn’t work quite well and the UX isn’t optimized. VRBO is a great service but the app needs work..Version: 2024.2.0
✓ WARU enquiryI needed to use my mobile to reply as I was a little lost on the desktop as to how to reply..Version: 2018.15.1
✓ Great Marketing ToolHomeAway is now THE main tool I use to market our villa in Cyprus. They are constantly improving their offering which makes the marketing of our villa so much easier and effective. Like many, I was an “accidental” rental owner with little knowledge or experience: but HomeAway has enabled me to turn it into a highly successful source of income which enables me to maintain it to a high standard and keep improving the facilities we are able to offer our guests..Version: 2018.22.1
✓ Amazing platform for holiday leasing your homeI love this app. It’s easy to navigate and works really well for me as a host. Bookings are always coming through & our property has great exposure. Definitely worth it, with no up front costs. Highly recommend it👍.Version: 2020.3.1
✓ Reservations download data could include notesWould be better if reservations download included notes..Version: 2019.04
✓ Website Updates GenerallyShould be able to provide an email & web address. Do not like these changes & it’s seriously affected my bookings with Home Away.Version: 2017.20
✓ Very disappointed !I have been using bookabach for about 10 years and found it very easy to negotiate my way around it.Now it is an infuriating puzzle !.Version: 2018.23
✓ Website allows and encourages misinformationI like the functionality of VRBO, but I hate how it allows property managers to advertise low nightly rates in the ranking search function, then you realize PMs just hide fees in “owner fees.” I could advertise my condo for $1 a night, then slap on $200 a night in owner fees, and vacation searchers would click thinking they found an amazing deal. This keeps renters from being able to find rentable units at their desired price points. And renters probably get annoyed with deceiving hidden owner fees and give up at times, hurting the entire secondary home rental market.... I feel like VRBO should be ambassadors of pricing transparency and matching owners to renters, instead VRBO helps PMs hide and deceive. Please take out owner fees and make it part of the nightly rate!.Version: 2020.3.0
✓ Upgrade App Is Badly FlawedThe new app is greatly flawed. It allowed me inadvertently to up change a reservation that had been fulfilled 5 months ago. It caused me to thing that Home Away had charged those renters for the reservation for 2018. When I called tech support they walked me through how to refund my renters wrong charge and how to submit a quote. When they refunded the money I realized that they had not put the money into my account to begin with. Now after 2 hours on the phone they are liking into but don’t think they are willing to help me. The funds were sent to my past renters and Home Away says I need to reach out to them to get my money back. That is a huge flaw in the their system and they are not taking responsibility for. Now this morning I have someone trying to rent another week but the Home Away app won’t let me add a pet fee. Since they up graded their app recently it is riddle with flaws and very confusing. Worst of all Home Away takes no responsibility for the horribly upgrade which may cost $1,650!!!! HORRIBLY!!!!.Version: 2018.01
✓ Great Company!VRBO is a great company to partner with. I highly recommend booking a vacation rental through VRBO and also highly recommend listing your vacation rental with them. Very professional, super easy to work with and very helpful..Version: 2022.15.0
✓ Vrbo does not protect the ownerRental for 6, turned into a Memorial Day party for 20 and growing. Neighbors called the police. I called vrbo and asked how to handle the situation, they told me to ask the guests to leave since they broke the house rules. The guest got 100% of their money back and wrote me a 1 star review, wrote that my husband was crazy. I have asked vrbo to take the review down several times and to give me my money back; since I lost the income for Memorial Day weekend: vrbo is not willing to help with the review or the lost income: I have lost thousands and my reputation damaged because my guest threw a wild Memorial Day beach party in my home. What did I do wrong? Trusted that by using the vrbo platform, I would have an advocate to represent me from bad guests..Version: 2021.18.0
✓ Poorly Developed & Web Portal not user friendlyThe app is extremely clumsy and doesn’t re-orientate for landscape on IPad, when typing a longer response message the text disappears off the screen and you type “Blind” and have to scroll to see what you are typing. When updating information on the website you have to save at every stage, two factor authentication has now become too frequent. Although not ideal stick to the website and just use the app for short response to enquiries and notification that you have an enquiry..Version: 2018.05
✓ Easy to use siteSince joining HomeAway we have had increased rental requests and more satisfied clients. We recommend the site for its ease of use and update in these changing times.Version: 2020.13.1
✓ App v computer loginI find this easy to use on the app. Not so much from my computer?.Version: 2020.20.0
✓ Not easy to book my property and to navigateI tried to answer a quiery and it said I need to pre-approve before I can respond, but there wasn’t any way for me to per-approve. I could reply only when I went to the app. It is also almost impossible to see my property on the homeaway site and many more are appearing same locality. Even properties 80km away appear before mine, which is in the centre of Hawks Nest. Please explain WHY?!?.Version: 2020.10.0
✓ Uncertainty!?Find using the Owner app quick and easy.....but.... there seems to be unsettled issues here! Our listing is not 100% ours!...STILL 🤷🏻♂️ Will be much happier when HA sort it out completely as still not sure about genuine booking enquiries and security which can’t be good for us.. customers..and HomeAway!!.Version: 2019.21.0
✓ Market LeaderI have been with HomeAway for more than 11 years and have found them to be the best in class. I have tried other means of marketing but have always resorted to using only the HomeAway platform as this helps me to be among the resorts best performers year on year. They are extremely helpful and work continuously to improve the platform and make life easier for all users. Sean Butcher.Version: 2020.1.0
✓ The worst booking app I useSpend some money on UI guys!! Everything is non intuitive and difficult. Just received a booking request - 30% of the text was lost and when I clicked Accept I went back to the countdown. Seriously, if I press Accept, can’t it just accept and not return me to an earlier screen without explanation..Version: 2019.01
✓ Convenient and useful!Handy to use the app and makes managing bookings so much easier as there’s no awkward website logins etc. Plus it keeps getting better, so can’t complain. Thank you HomeAway.Version: 2019.20.0
✓ CautionnementContrairement à votre compétiteur AirBnb, le cautionnement est géré par les propriétaires. Ne changer surtout pas cette formule. C’est la différence qui fait en sorte que je préfère beaucoup plus Abritel HomeAway!.Version: 2017.20
✓ Terrible siteYou have ruined the website. This is my holiday home and I need to communicate with people before I let them book. We are all looking for other sites to rent thro because we hate yours now.Version: 2018.17
✓ Great guestsWe found Martin and his Wife the most fabulous caring visitors we have had and would love to see them again. We have no hesitation in recommending them to any future host fortunate enough to have them stay with them. They really looked after our Cottage and we loved having them stay with us.Version: 2018.19
✓ Love It - Makes My Job So Much EasierThis app is brilliant. The platform is so user friendly and professional and my guests comment on the super efficient way their bookings are dealt with. I can access any booking info in seconds - guest info through to payments. There is nothing this app has missed, and I am a very pedantic and diligent person who expects a lot and who likes to pick holes! If you take time to input all the hospitality info that guests can access, it saves you a lot of time communicating it all to them. Without doubt, it is now the easiest and the best property owners site to handle, and I advertise through 3 others. Well done!.Version: 2019.19.2
✓ Not happyI have just spent 4 weeks traveling overseas and missed quite a few bookings as I could not get onto the site . Reply to enquiry a or contact you- very upset with this.Version: 2019.7.0
✓ AppIt is not very good. Please update your app so you can inform me when a guest is arriving. Other platforms do this !! Tk you kindly. Micheala.Version: 2019.22.1
✓ Very good appIt’s great to have a section purely for owners. It is much easier to keep in touch with guests as well as checking the calendar and managing bookings and rates. It would be good to be able to add a co-host which would make life so much easier if we want to go away for short periods..Version: 2019.21.0
✓ Templates should not be an option so easily on this app.This app is nice for ease of use but maybe too easy sometimes! When we were new owners and just started booking, I got a booking one night when I was tired and was just checking it. Somehow I accidentally scanned the template that said “sorry, this property is no longer available” without realizing it. The renter started freaking out because she had already paid and was trying to find something during the high season. She ended up canceling her reservation because she thought we canceled on her even though we reassured her that we didn’t cancel. This app needs to disable the templates or make them harder to access. It made us lose this booking! We ended up rebooking other people then Covid hit and they all rebooked anyway, so on the long run it didn’t cost us but still!.Version: 2020.12.0
✓ App usageJust down loaded the App. Such a great way to stay in contact with all the quests:-) Bravo!!.Version: 2019.17.0
✓ Easy to use from computer or phoneVery facile interface..Version: 2021.12.0
✓ So slow, the new calendar is horrible, freezesI don’t know what they are doing but every week this app seems to get worse and worse. The current issues are it constantly freezes up, I can’t refund guests a portion of their payments if needed, it takes several minutes just to finally pull up a reservation because it’s so slow and the worst thing is the new look of the calendar with the silly small lines. We now miss several bookings and changeovers because it’s hard to see the very tiny break in lines if you have it synced with Airbnb. The way they had it before was great. Don’t even get me started on the online version. You would think for as big of a company that they are they would have an app that works well..Version: 2018.05
✓ Cantref House Top FloorI update my calendar but still get requests to stay. You still have the option of my former holiday cottage on the system. This should be now in suspension as it’s not going to be let for at least a couple of years..Version: 2020.17.0
✓ VRBO PlatformMy wife and I have been booking with VRBO for over ten years now and for the last several years our property has been on their platform and we are very satisfied with our relationship with VRBO and their Excellent that they provide to Vacationers and as well owners. Thanks again VRBO Looking forward to adding more properties in the future. Darren Porfon.Version: 2022.17.0
✓ Not Happy!!!Not happy with this website! Past bookings from Stayz not updated and conflicting bookings... no children prices! As we are a Farmstay people come with children. They should NOT be charged adult prices so now I have had to lower my prices to accommodate.....NOT happy!!.Version: 2018.02
✓ Owners AppFantastic tool to have when your on the go..Version: 2019.15.1
✓ Great however.....There is much time wasted advising past guests who question when their refunds are expected. We advise them a week after departure that refund is made (with or without claim) however guests can’t see the refund come through on their statements. Only from my discussion with past guests we worked out that they get refunded as at the last date of final payment - in my case 60 days prior to check in. How can this be advised more clearly to our guests as it is frustrating for them to follow up a bond refund and they also may think that the owners are holding onto it. I have tried to contact someone to discuss this but to no avail and it isn’t in any owner help pages. Advice would be appreciated.Version: 2019.22.1
✓ What is up with the MarketPlace feed?I guess vrbo thinks I want to know every time someone books with another owner. It’s interesting but not actionable information. I mean I can’t change my view, add another room, or change how many people I can accommodate. When I go into the app, it’s usually to respond to a guest, or look at the calendar. But no, vrbo wants me to look at the market feed. Stop trying to make the Marketfeed happen. Why so much prominence on mobile and web site and why are you burying the operational aspects of my business? Inbox, calendar, rates, revenue. When I do want market data, the info I need is not available. The area my house is in is VERY seasonal, so the last 3 months doesn’t do me any good. I want last Summer’s data so I can manage my pricing. I think vrbo needs to do more research with users to understand needs regarding market data..Version: 2018.05
✓ Crap SystemHate this way of advertising my villa. It’s so impersonal and corporate. I want to talk to future guests one to one so I can answer their queries quickly and give them that personal service they deserve. Also, why should TA keep the rental fees until the guests arrive so they make interest on top of the extortionate commission fees they charge?.Version: 2018.13
✓ Great app but could do bit moreLove the app makes it much easier for calendar updates and replying to emails. I would like more functionality is ability to change rates and check and clear reviews!.Version: 2017.19
✓ Grateful for VRBOGrateful for such a wonderful platform to enable guests to visit our property and enjoy the joy each day that we are privledge to steward. Sharing the land and the farm animals helps us to continue to be grateful for all that we have. We love our guests. We also love having their pets too..Version: 2022.22.1
✓ PoorTelephone contact now removed so guest cannot phone is to confirm we exist. This is a money thing to stop client booking outside their system so they don’t loose their fee despite the fact that we as owners pay a large fee and if you do not use credit card booking you are severely penalised . Money is now held by them until after guests arrive! Bad American company worst on trust pilot used to be good until home and away bought owners direct, clients now pay them a secret fee as well disgusting two faced lying company..Version: 2017.20
✓ EXCELLENT CUSTOMER SERVICEI am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!.Version: 2020.18.0
✓ Stick to Air BnB if you want an app that worksDespite numerous attempts, can’t even login to the app or via desktop. Reset password and still says incorrect. Also freezes when uploading photos. Stick to Air BnB, a program that works!.Version: 2018.11
✓ Iphone AppThe application on iphone is playing up often, logged you out without even an update. Error to sign in back in. Tried to delete and re-install, but still facing the same problem..Version: 2022.17.0
✓ ComplantI don’t like the fact that I can’t give my phone number to clients. Our rental is in a popular Mexican resort for Canadians. So people are there and the want to see the place before they book for the following year. There is one right now looking for 5 months a $ 10000 booking. Another complaint of mine is that you don’t allow reviews from Canadian clients. I complained before but received no reply from you as to why that is. Steve Freeman.Version: 2022.17.0
✓ OkThe links at the bottom of the screen has gone. That is unfortunate. Also it required me to login twice without remembering my login which is a pain.Version: 2019.11.0
✓ MessagingMessaging is clunky...I receive notifications of messages from guests but they’re not accessible when I log into the app. Often need to logout/re-log in to get them..Version: 2019.25.0
✓ App issuesHaving no end of issues with this app Can’t log in or fix password a lot of times Calendar a nightmare to use and often won’t save when I block out dates Haven’t been able to respond to booking requests 😩.Version: 2023.2.0
✓ BookingI am no receiving alerts for a new booking, have just become aware of this four days after this person requested a booking- do you not accommodate text alerts?.Version: 2018.13
✓ Offering our guests a great experience with VRBO!We have been running our vacation home for 13 years and have had a good relationship with VRBO. We find that our guests enjoy the booking platform and can have peace of mind we are offering them a fantastic experience. Jim & Sherry.Version: 2019.20.0
✓ About the appI have only joined you yesterday! So I don’t have much experience yet, but I’m really disappointed with the app. It is a little counter – intuitive, and I’m really disappointed that I can’t block dates on my calendar from the app. I must go into your full website and go through the complicated logging in procedure which involves waiting for a text message with a number. The app is not user-friendly!.Version: 2019.03
✓ Highly recommended guests!We are very happy to recommend Chloe and Dan, who were wonderful guests at our house over the New Years period. Many thanks for taking care of our house so well, we look forward to welcoming you again soon!!.Version: 2019.25.0
✓ Great supportI am pleased I made the switch to Stayz....HomeAway. I feel supported, listened to and not once did I feel I was a nuisance. There were teething issues but were resolved satisfactorily. I took a year off hosting. On good advice from Kayle Goldring I just blocked the year to avoid having to go through the registration process again. I’m back to hosting and loving it. Keep up the great work!!.Version: 2019.14.0
✓ Getting a lots of fraud messages please work on screening these fraudulentI just want to make you aware as I’m sure you are I receive a lot of fraudulent request for reservations they want me to take a check their company check because the company does not have a credit card all kinds of nonsense!! I know it’s fake as I’ve been working with Vrbo for a long time and I’m surprised you are not able to get rid of these fraudulent request. I work with the other short term rental companies and I never get any fraud request such a large company can have better filters it’s really annoying!!! I am sure people have been taken advantage of . I enjoy hosting the real ones please please try to get rid of all these fake reservations it’s just a waste of time and energy for everyone. Thank you please Sarah.Version: 2022.14.0
✓ AppI used to use it easily. Now I need to remove and reload when I want to do something in it. Doesn’t work as it used to..Version: 2022.11.1
✓ Nice app, not my favorite hosting serviceThe vrbo app works smooth and does what it is designed to do. It’s very user friendly and I can use it for all of my hosting needs. I’m just not as happy with the hosting process on vrbo compared to Airbnb. There are a couple of features that I do like about vrbo but overall the hosting process is much better with Airbnb. One feature I really wish was available with vrbo is to only allow well rated guests to “instant book”. I’m not as comfortable letting just anyone “instant book” my place without any prior reviews or knowledge of the person. The other issues are a bit more minor. I like that the calendar syncs between apps. I like the communication process on vrbo, the only thing lacking there is the option to have more automated messages sent to my guests. It saves you a lot of time when Airbnb automatically sends a prepared message to my guests at the times I have set. Keep working on your features vrbo but overall I like the experience on your app..Version: 2023.11.0
✓ Kicked me out and won't let me log inThe app won't let me log in and keeps citing error. I've restarted my phone, changed the password from my lap top, deleted and reinstalled the app and nothing is working..Version: 2021.20.0
✓ Love the websiteAs an owner I love the calibre of guests booking through the site, easy to manage and navigate . Communication is great..Version: 2021.23.0
✓ Basic but handyGood app to keep in touch with clients on the go. I would like to see more feature though. Standard currency across the app (default seems to be $), reminder of your coming rentals, etc.Version: 2019.02.1
✓ Difficult to navigateI was unable to change a booking date until I had declined a booking. I believe a travellers contact phone number should be provided to discuss a potential booking before having to accept a booking. This is not user friendly and very impersonal for the customer.Version: 2018.19
✓ Managing extra fees for guest who’s already bookedWhen a guest asks to extend their reservation or stay an extra night, after you “edit” the dates accordingly, you are then taken to a screen where you can create an additional fee. The fee “name” must be selected from a predefined drop down menu. None of these “names” make sense for this situation. There should be a “name” like “Extend Reservation” or “Additional Night(s)” or “Extra Night(s)”. Instead I’m forced to choose and usually pick “Late Departure”. But then I feel it’s necessary to message the guest and explain why they’re getting an extra fee request named “Late Departure” because I’ve had so many question this previously. It would be much simpler if there was a “fee name” that made more sense for this situation”..Version: 2023.4.0
✓ No obvious contact detailsUsed to be able to easily find local NZ contact details for over the phone assistance and queries...... that all seems to be hidden or gone now with only USA numbers listed on the HomeAway site... very frustrating and a definite lowering of service to NZ owners.....Version: 2019.15.1
✓ Accepting a BookingGenerally accepting a booking is easy peasy, but not yesterday, I was unable to accept a booking and the request timed out.Version: 2022.17.0
✓ Payment TermsWhy has Home Away decided to keep our holiday payments until guests leave? Because they now keep our money for at least 6 weeks ! Very disappointing, I am looking for a new booking system. Shame because the booking system itself is very efficient..Version: 2019.22.1
✓ Improvements neededThere are several features which could make this app easier to use. It would be especially nice to have a "tab" choice for "my bookings". Many people inquire but not all choose my cabin and the list is all mixed up together with the ones who do choose my cabin. If I could click on "my bookings" and just the guests who choose my cabin are there it would be wonderful. Where are they from? Hosting and meeting new folks is fun. The curiosity is there. Guest reviews? Just like I get reviews and also I give them, how do I know how the guest is rated? What if they have been hosted several times and had bad ratings? Would I want to host them? I wonder about these things. Well, the "my bookings" tab is my most primary request for improvement. Obviously I started this before. I would like the people requesting my property to be better vetted. I have receivers many many scams asking me to make arrangements outside the app. Why? I never had that happen on Airbnb or trip advisor. What are they doing they you need to do the make sure it doesn’t happen? Recently, I have to sign in every time. This is an app. If it’s on my phone I want to click to button and it opens. I don’t like that I have to enter my password every time now. No to the newsfeed. It’s not important..Version: 2018.21
✓ Reservation FormatLove Home Away but even on our big computer the response page too large and unable to scroll down to click “send”! No problem on an iPad or iPhone so maybe you can fix the computer format to make it useable?.Version: 2018.03
✓ Payment times to ownersPayments to owners are very slow compared to competitors. Guests have been & gone sometimes before funds are released..Version: 2018.26
✓ ReviewI feel you have taken away the friendly nature of how I deal with my clients especially true with this latest enquiry who is a return client.the site is not easy to use. Far preferred the bookabach site for management of my business..Version: 2018.16
✓ Calendar update problemsI have always found the app quite useful as I have three properties, am a Premier Partner, and am on the move a lot so it was useful to be able to update my Calendars from my iPhone or iPad. This is no longer possible, I have to go into my laptop to do it which is a nightmare...Where has the little curly update icon disappeared to? Please fix this so that calendar updates can be done from any device as this definitely effects my speed of response...and means my properties don’t appear at the top of the listings as they always have done....Version: 2018.17
✓ ReviewsI find it frustrating that I cannot access the reviews on the app.Version: 2019.03
😕 Vrbo Owner Negative Reviews
