Passport Parking Canada App Negative ReviewsPassport Labs, Inc.

Passport Parking Canada Negative Reviews

4.3
4.39682 star

Total 40 Negative Reviews

Passport Parking Canada App Complaints & User Negative Comments 2024

Passport Parking Canada app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Passport Parking Canada? Can you share your negative thoughts about passport parking canada?

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Passport Parking Canada for Negative User Reviews

Fees charged even when parking is free!***A 0.25$ is charged EVERY TIME you use this app, both on top of parking cost and when parking is free for 2 hrs like in medical facilities!*** Des frais de 0.25$ sont chargés à CHAQUE UTILISATION de l’application, par dessus les frais de stationnement et même quand le stationnement est gratuit pendant 2 heures pour les immeubles de soins médicaux!***.Version: 6.1.0

Begging to get you a ticketIf u gotta be there longer than the longest time, u can’t re pay for the spot due to it being locked out. Assuming this is to hand out a ticket before u have time to get back..Version: 6.1.0

Doesn’t even open!The app doesn’t open. No way to use it.Version: 6.0.8

Greedy appPaying with this is convenient for everyone but it does not justify for the convenience fee all the time.Version: 6.1.0

InscriptionComment fait pour s’inscrire. Pas été capable de me servir de votre application Alain.Version: 6.0.8

La langue françaiseS.V.P. ajouter la traduction française..Version: 6.1.0

S?!t app/crap appNever use!!! Can't put a credit/bank card and can't use the app to contact anyone..Version: 6.0.5

When it works it works.It struggles to remember my pin and so I have to reset it each time and so I think I’m being scammed. It doesn’t help that I cannot find a website to contact..Version: 6.1.0

Check the Parking information signs!I’ve used this app without issue in the past, however this time left me with a parking ticket. I signed in as usual and received a pop stating parking would be paid until 6pm. My first thought was maybe free parking after 6. I didn’t trust that so I chose to select my own duration and it would not all me to select beyond 6pm so I assumed ok must be free parking in the evening and carried on to my event. Only to find out you need to pay AGAIN at 6pm. So glad I pay a “convenience” fee for that convenience. The take away here is don’t trust the app, look before you walk away..Version: 6.1.0

YippeeAnother parking app. Oh joy, oh bliss..Version: 6.1.0

Extra charge, watch bank statementsI was charged an extra $1.50 on my credit card when my receipt from this app states $3.00. and my time log on the app shows a $3.00 charge. No one has returned my “Bug Request” report as told on app to do so if any concerns. Not impressed..Version: 6.1.0

Bad time displayOnly allow you to pay hours no options for 15, 30 , 45 mins.Version: 6.1.0

No longer worksI haven't been able to use the app in months, it just remains on the opening page with the name..Version: 6.0.7

Broken on iOSThe app hangs on startup for me. Very frustrating in the middle of a parking lot..Version: 6.1.0

Terrible appVery misleading. I was in blazing sun in a hospital parking lot when confronted with their instructions at An automated parking wicket. Was given the impression that this was the only way to pay. I realized too late that it was incorrect and could not cancel the transaction. Also gives the impression that it is somehow connected to government which is not true.Version: 6.0.8

Won't give you full time.Paid for full hour and gave me only 54 minutes..Version: 6.0.5

Received a parking ticket even though I paid through the appHorrible experience using this app. Bad interface and limited features. Minimum times on parking spots even if you don’t need it. Received a ticket after paying through the app and it wasn’t overturned. Avoid the app as much as you can.Version: 6.1.0

Payment issueWorks with visa but not a Mastercard credit card.Version: 6.1.0

Decent but flawedThe app is easy to navigate to what you want to do. The only downsides are you cannot cancel an extended time if you accidentally accepted it (which is what I did), and the customer service is NON EXISTENT. I tried to call customer service and it just kept looping me back to the same initial greeting. And if the reason it kept looping me is because they are already closed, then they should have that as a recording. Do better guys! Don’t just take our money!.Version: 6.0.8

Worst parking app ever1) won’t allow you to set the time other than their preset options. So if you’re just needing 10-15 minutes, for example, better to use coins the old fashioned way. So backwards. and 2) whatever time you do purchase is automatically cut off by a minute or more. Why? No other parking app does this. When asked about it they deny the app cuts off time. So, we video taped it. Oh yeah, guess is does do that. Why, when every other parking app allows the user to choose time AND doesn’t cut into the time simply by using the app? Poor design. Cannot understand why any city or municipality would choose this parking app over all the others. Clearly they didn’t check it out first..Version: 6.1.0

Won’t accept any of my cardsNeither my visa or debit are able to be authorized? I’m not too sure how to pay, no Apple Pay features or anything. This app is terrible.Version: 6.1.0

Mysterious chargedThe app has started to mysteriously charge me for parking when my car was in my garage and I was at home I have found it very difficult to get in touch with any live support to get a refund on these mysterious charges. The link to the developer website no longer works..Version: 6.0.8

Won’t workI’ve deleted and reinstalled three times to no avail. When I open the app it says it’s having problem connecting to the internet. All other apps work fine. I’ve turned wifi off to make sure it’s straight up LTE... still nothing. App worked well until September. I hadn’t used in a little while, but definitely noticed an issue in September. 👎🏽.Version: 6.0.8

Someone needs to do some quality testing on this appI downloaded this app today before hiking. Went through the process of creating the account with credit card, plate, PIN creation. It was able to take payment no problem and even asked for an email to send my receipt. Got the receipt and if an agent would have come by, I would have got a ticket because the receipt showed my PIN in the plate field. Also when I try to log in to see if I can fix this for next time, if there is something I did wrong, before I could enter any PIN or anything, it gave me a message saying the PIN was wrong. Guess I wont be using this piece of garbage again! Quality testing is required please!.Version: 6.1.0

UselessDespite having a sticker on the meter with the app download details and the parking zone number, the app insists the parking spot does not exist..Version: 6.1.0

Impossible de s’enregistrer pour stationnement gratuitMaintenant les 2 premières heures sont gratuites pour les stationnement des hôpitaux. L’application se garde bien de le mentionner! Elle ne présente que l’option de payer pour un stationnement de 4h ou moins. Les gens qui ne le savent pas paient donc inutilement. Pour les gens wui le savent il faut donc passer par les bornes à l’intérieur de l’hôpital. C’est pas l’idéal en temps de COVID-19 de manipuler une borne de paiement publique. (au lieu de d’enregistrer ma place de stationnement via l’application mobile). Sinon j’aurais donné 5 étoiles..Version: 6.1.0

No use for finding parking in downtownPlease copy something from the us side apps..Version: 6.1.0

So much new user friction! Plz be better! 😕The product and design team really need to take a “first principles” look at their onboarding flow as it is riddled with unnecessary and actionable funnel friction.😟 Take a look at your other parking app competitors and what they do! I would be very leery of hiring a product manager who worked here. This is a solved problem fr fr. So much low hanging fruit to address. 💯😯.Version: 6.1.0

BewareI was charged for parking that should have been free. There is no number to call to ask for refund. No info, nothing.Version: 6.1.0

Doesn’t work with Canadian credit cards :(Doesn’t work with my Canadian credit card but it does with my US one. Made sure I put everything in correctly and ensured that it is valud, paid out and works.Version: 6.1.0

Useless.I got the app, registered, and gave my card, car info and license. But everywhere I try to use it I am told that parking is not allowed at that lot at that time, even as I look around at all the cars, and the big signs contradicting the app. I always end up using coins..Version: 6.1.0

Service client inappropriéN’ayez pas d’enjeux avec eux, leur service est à réponse du jour, aléatoire malhonnête mais sympa..Version: 6.1.0

Incomplete fee scheduleFor zone 3030 there is a 30$ all day option on posted signs, but this option is not available on the app. Daily max on app is 4 hour for about 28$. Please update to include 30$ all day option.Version: 6.1.0

Not impressedI used the app to pay for parking but it got hung up 3 times. I’m not sure if I’ll be charged 3 times now? I tried contacting the app developer but keep going in circles. No support available..Version: 6.1.0

Devs are stuck in 2010You don’t get any of the functions this app’s rivals offer. No paying with Apple Pay, no using any sort of wallets. Has a very rigid time structure, I say this knowing how to rigid all parking apps are and this one is just… the worst. Using the app or using your phones browser to reach the website makes no difference. This app is poorly developed by greedy yet incompetent people..Version: 6.1.0

No login with AppleHow is it allowed on the AppStore with social login without sing-in with Apple?.Version: 6.1.0

User Experience 🤦🏻‍♂️Solid example of User Experience anti-patterns of all sorts!.Version: 6.1.0

Missing basic functionForced to use this in a lot I needed to park in. Stop asking for my credit card. Use Apple Pay and Sign In with Apple. Or at least Apple Pay and allow for auto fill..Version: 6.1.0

LousyWon’t let you end your session early. Not impressed..Version: 6.1.0

Terrible Parking AppTime selection is not intuitive, charges for free parking, and cuts time. Will continue to use coins. There are so many better parking apps out there and the city for some reason chose this horrid one..Version: 6.1.0


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