4.3
4.34122 star

Total 76 Negative Reviews

SPYPOINT App Complaints & User Negative Comments 2023

SPYPOINT app received 76 complaints, negative comments and reviews by users. Have you ever had a bad experience using SPYPOINT? Can you share your negative thoughts about spypoint?

Please wait! SPYPOINT Facebook comments loading...



SPYPOINT for Negative User Reviews

No workingI downloaded the app, it does not let me log in. Is this a common problem?.Version: 4.4.0

Have to close app to get new picsAs I stated in the title, you have to manually close the app and open it again to get new photos. To do this, swipe up and hold and then swipe away the app. Others have stated that you have to delete the app and reinstall to get new photos. That is not the case..Version: 4.1.0

Not alway sending pictures to my phoneIi.Version: 3.6.2

Where do I start?I’ve got 6 cellular links out in the field. Worked great last year. All of them are communicating but not sending pictures. Like everyone always says, customer service is almost non existent. Takes forever to reach an agent. If they don’t feel like going through with your case, they will end the chat. But back to my cell links. I finally got ahold of a get customer service agent and he sent me a brand new cell link that was under warrantee. Awesome. 3 weeks later it stops sending pictures. 1 more week later all my cell links are communicating but not sending pictures. They try to walk you through the steps to fix it however none of them work. I’ve talked to several that walk you through the same steps and it doesn’t work. Half the time they try to beat around the bush and then end the chat. Very disappointed in this company. None of my issues have been resolved no matter how many times i’ve “chatted” with spypoint and I hope this review was helpful to steer you away from spypoint. -HC.Version: 4.3.0

Transmission des photosLa transmission des photos n’est pas toujours bonne….Version: 3.4.0

Garbage warranty and cameraI have a SPYPOINT Link Dark and in less than a year, my camera stopped working due to ants that managed to get inside. Called customer service and was told this was “natural damage” and not something that is covered under warranty because it’s not a defect. The customer service rep even asked if I knew how to close the door properly to keep bugs out!! She said even if I bought the camera and ants got into it a week later and ruined it, it would not be covered under warranty!! They gave me the option to pay a repair fee of $100 and then they would send me a new one. So my $200+ camera would then be $300+ with no additional guarantee that it wouldn’t happen again. I’m still trying to figure out why a cellular camera can’t do updates using cell service. If there is a firmware update, your camera will just stop working. Then you have to go get it, delete your SD card and install the update on it, re-insert it into the camera, install it and then put it back out. Old school. Very disappointed in quality of everything!.Version: 3.3.0

Terribly unimpressedThis is now the second camera i have bought. Have not been able to get either of them to take pictures, yet alone send them to my phone!!!!.Version: 3.6.2

Crappy camerasThree cameras over 3 years - all have failed within the year - done with Spypoint!.Version: 4.3.1

Good & BadI was happy with my two cameras. I do use them as security. They seemed to be doing the job fairly well. It’s too bad there’s at least a one minute delay between taking photos. Lots can happen in one minute. However since the forced update, I’ve been having issues. First, I do like the redesign of the app. It makes it a lot easier to see your basic information. But, the cameras don’t seem to be working as they should. One: They’re not taking photos when I know there’s activity in front of the camera. Two: when I have it on multi shot, I’m only getting one photo not two. Three: I get notifications saying there’s x amount of photos but they’re isn’t as many as it says. Yes, I have a decent signal. Yes, my batteries are good. I wonder if it’s the new app or if my cameras are failing..Version: 3.0.15

Link-Micro doesn’t sync and ZERO customer supportBasically have purchased a useless camera. Purchased link-micro camera and installed app. Followed directions exactly but somehow app shows that a premium plan was selected. Can’t choose the free plan and cant go ahead and pay for premium plan as the app tells you that you can’t upgrade to a premium plan because you are not currently on a free plan? Contacted customer support and they are unable to help as they don’t understand why a free plan can’t be chosen. Was told by customer support that there are issues with the link-micro and the app and that IT would have to assist. Was told to send email and the issue would be resolved in approximately 2 days. Going on 9 days now with no response from IT department and still have a camera that doesn’t work other than pulling the SD card to retrieve photos. Called customer support 2 days ago and was told that the IT department hasn’t looked at my issue because they don’t have time. No help and no information on when they will “find time” to try and fix this issue. Money and time wasted with this company. Plan to return camera and purchase a different brand..Version: 2.10.2

Not workingReplace the batteries on both of my cameras, they have not been working for three weeks now.Version: 3.6.1

Expensive, fragile, glitchy, not waterproof at all!I’m on my second camera due to the first one getting water internally from a rainstorm. The plan cost me $180 a year to have and I had major issues getting it to send pictures. It’s my least favorite trail cam due to the over $400 I have invested in it. Picture quality is downright terrible, fails to send pictures half the time. Startup is a nightmare. After this plan is up I’ll be selling it in hopes of getting some of my investment back out of it. I should have read reviews before I bought it like I do everything else. Don’t get sucked in by the free plan. Squirrels and raccoons will eat that plan up and you have a standard trail cam again. It said on the box it was capable of 48 mp but I haven’t seen any ability to make it 48 mp. It’s like an ancient cell phone camera at best. I’d recommend any other brand cell transmitting camera over this one..Version: 2.2.0

Junk no one buy these productsHave spend lots of money on these cameras they were great at first had to replace most after 1 year of use now nothing is working everything is down I have updated everything. Been trying for weeks to get ahold of support and never get an answer back. I suggest if your in the market for a cell camera to STAY AWAY FROM THESE..Version: 4.1.0

Scam artistsEven if a $500 camera. Even if you buy the premium subscription. It still wont take high quality photos. Sorry, they take them! Spypoint just wont show you unless you spend more money. Also stop logging me out every 2 weeks..Version: 4.6.0

Cannot set schedulesAbout two weeks ago I lost the ability to change my schedules. When I try to put a schedule in that starts in the evening and the ends in the early morning, I get a reply… We had a problem, saving your data, please retry I have been retrying daily over the last two weeks. I have deleted the app from my phone and re-download it I’ve been on hold for an hour and 20 minutes waiting for someone in customer service to answer during that time there have been a couple of announcements that said, if I would press pound, they would call me back and I would not lose my place in line. When I press pound nothing happens. I then tried the live chat left the same information after 10 minutes no response not sure what to do next..Version: 4.3.0

JunkTypical spypoint garbage. Constant issues with their devices and this app. Save you money and buy a Tactacam..Version: 3.6.2

App Good, Cam and Customer Service No GoodI purchased the Link-Micro-LTE 2 pack. It came with cameras and SD cards. Seemed like a good deal. 1 cam worked perfectly. Easy setup, no issues at all. 2nd cam had issues from the start. I updated the firmware, formatted the card (provided in the package) and restarted the camera several times. It finally started working at home so I placed it in the field. Within 2 hours it drained the batteries to 76% and showed that it was continuously connecting but no pictures. I contacted chat support and they advised me the SD card is not compatible and to purchase their card. This is after I told her that the card WAS their card and came in the package. Now I have to drive the 2-hours round trip and an hour hike to bring the camera home so they can “troubleshoot”. I am not feeling very optimistic with the customer support that just told me that their card is not compatible with their device. I will update this review once I get a resolution..Version: 3.5.0

Worked well but stopped suddenlyBrilliant when it works but no warnings that it might stop communicating with the linked camera or why. It could be a battery issue on the camera or it could be a new version of firmware out. The latter has led to this problem happening quite a lot (see Spypoint support pages)..Version: 3.6.2

UpdateDid a update now can’t access my cameras.Version: 4.6.0

The app seems to need some work, especially when working with the dark camerasThe SPYPOINT LINK app is simple enough. It is missing several features that would make it more complete, but the biggest issues are the bugs in the application. Some of the bugs could be attributed to the application in the phone, and some of them are from the firmware in the radios and cameras for the dark model or in the web based hosted application it reports to. The schedule time ranges do not seem to like the starting time in the evening in the ending time the following morning. Trying to set the time ranges causes the time box to jump around on your screen while editing. The application only sometimes is able to update the camera settings. If you’re going to use the dark camera models, I would suggest you test them a great deal before mounting them in a difficult place. We have spent more time on the latter, then we would’ve expected..Version: 2.8.1

Probleme de communicationNe fonctionne pas bien avec ios 15.5. Je dois supprimer et réinstaller l’application pour obtenir les photos du jour. Caméra microlink cell et cell solaire. Et ce pour iphone et ipad..Version: 3.8.0

L’application ne fonctionne plusDeux étoiles parce que l’application fonctionnait bien avant. Depuis une semaine elle n’ouvre plus sur mon iPhone..Version: 4.4.0

Will not workI bought a spypoint cell link for My spypoint camera I have been using for the passed 2 years. Love my camera and have never had a issue. Got the cell link so I could see the pictures without having to drive down and change out my sd cards to view the the pictures. After booking it up and going step by step instructions. The app has never worked. When you go to the spypoint support, all the pictures on the support page do not match up with the app display pages. On the app I can see the camera is communication with my cell link and has never sent any pictures through the app at all. I know it’s nothing with the camera. I set up my other spypoint on the opposite side of this opening facing towards the spypoint with the cell link with a regular sd card inside it and is taking pictures so I know it’s not an issue of nothing in the frame and the cell link unit has always showed full signal strength. Also if you through the instruction book that comes with the cell link it also does not line up with the website and/app display as it says. This was a waste of money and time and I would not recommend it to anyone. In the future after dealing with this now I will buy a Muddy cell camera and activate it with my AT&T plan..Version: 3.0.23

No notifications on iOS 16 and blurry picsI keep coming back to the App Store to check for an update since the latest app update I was forced to take now does not notify me of any pictures when they come in - however it will notify me when I get an HD pic in or a photo limit has been reached 🤔. I have all notifications on. I have 14 cameras and now the functionality is digressing…not good. Additionally, my pics are blurry while I’m flipping thru them. I can stop and toggle back and forth on a single pic and it will finally clear up but this is very time consuming. Why would functionality be going backwards with updates! I’m viewing them while on a strong WiFi connection so it can’t be connection speed. Could be related to the addition of the same FLEX advertisement that’s popped up and freezes screen every time I log in 🤦.Version: 4.4.1

All junkEvery one of my cameras worked fine last year. This year they are failing to work. Called SPYPOINT several times did everything what support asks and these cameras are junk. Problems… Draining new lithium batteries within 8 hrs. after installing them. Dumping over 200 photos causing your sportsman picture package to wait 30 days before it resets. Picture quality is really bad compared to last year. They sent me 2 Flex cameras where I had to pay $30 a piece for. They are junk as well. Doing the same thing the micros are doing. The app. Has big time problems with iPhone users. SPYPOINT recommended that I use their web site instead of the app.. What’s the point then if I can not view the pictures on my phone while at work.. actually I give it Negative zero stars. Because 1 star is too good...Version: 4.3.1

App no longer shows camerasThe app was working really well until I updated it. Thinking maybe it was my phone, I tried another phone — same thing. I can see pictures but i can’t interact with the cameras. The website works but I don’t carry a laptop to the woods And on top of that 3 of my 6 cameras no longer connect to the network. Beyond frustrating; when they work they’re great, but they seem to fail more often than anyone else’s..Version: 4.6.0

App quit workingI see a lot of recent reviews that the app has quit working, same thing here. Funny thing is, it worked just fine until I upgraded to a month-to-month photo transmission plan. Now it is doing like others are saying, says “connecting” but never connects. I logged onto the website and tried to turn off the auto-renewal for the subscription, and it will not let me. The website doesn’t seem to work right either. Looks like they either have some serious technology issues or have a pretty good scam going here. If you are on the free plan now, DO NOT UPGRADE! It will mess up your account. The camera itself was working okay. It does have issues with condensation getting on the lens, and the pictures that are transmitted are not good quality. Haven’t pulled the SD card yet, so don’t know if the quality is better there. Bottom line is, pay a little more and buy a better camera that has an established record for proper app functionality. This app is junk, and their customer service in non-existent. I was on hold for over 45 minutes before I decided to hang up. I’ll try to email them, but I am not expecting much there either..Version: 2.11.1

Terrible Customer ServiceThe camera functions well. The app functions decent until recently. But the customer service is terrible. I’ve been trying to upgrade my plan so that I can get more pictures. It won’t let me upgrade on the app and the website shows an error every time I try. I’ve tried the online chat option over a dozen times throughout the last month. They never reply and it finally times out, then you have to start over. I finally called them. I was on hold for 1 hour and 6 minutes before someone finally picked up. She was hard to understand, but the best I could figure is she said that they recently changed it to where they don’t accept debit cards…Credit Cards only. She told me that to upgrade I’ll have to use someone else’s credit card since I don’t have one… so If you don’t have a credit card…Don’t get SPYPOINT!!!.Version: 4.3.1

Buyer bewareBought a cell link, brand new at Canadian tire, doesn’t work completely defective, customer service goes thru policy and deems product replaceable, then they tell me oh sorry it’s out of 2 year warranty , I said I just bought it, they said ya but Canadian tire bought it 3 years ago so it’s out of warranty !!!!! Insane!!! Basically they cut the chat off and told me to take it back to Canadian tire… No customer support whatsoever, I wasted at least 3 -5hours trying to make camera work Witt updates and troubleshooting, then another 1.5 hours with Spypoint to be told sorry for the inconvenience Not happy.Version: 4.3.1

Forced update for “Bug fixes” aka adsForced update for “Bug fixes” aka ads.Version: 3.6.2

SPYPOINT Micro not sending pics to the appCall customer service today to notify them about the issue of their cameras not uploading pictures. They told me they had no issues. That system is up and working fine which is not true. I have about 25 spy point cameras in the woods during deer season I’ll pay for a premium plan at $15 a month. I’m only receiving anywhere from 75 to about 200 photos a month this month and on average I’m usually producing 2000 photos per camera. So I set a camera up in my driveway today just to see how many times it missed photos over 56 times that I walked across the camera view and I only got two pictures today. I have brand new batteriesWith a signal of about 75% which is moreThen enough to transmit photos to app . Very disappointed in five points performance this year I will be changing all my cameras out and running new cameras. I hope spa point sounds good on their product and fixes the issue soon..Version: 3.3.1

Not workingThe app/ cam doesn’t work. Constant problems. Less than a year old..Version: 3.6.2

Horrible app!If you have multiple cameras and choose to look at the photos from only a single camera, good luck trying to get back to a view where you you can see all recent photos from all active cameras combined. It’s like trying to solve a rubic’s cube.Version: 3.5.0

Recent update broke appApp used to function fine until several days ago. Now the app crashes during startup on iOS. Not the first time Spypoint has pushed a broken update to the App Store..Version: 4.4.0

Terrible appThe app has glitched, and will no longer connect. Keeps giving a message of “no internet connection”. This happened two weeks after signing up. And it will be the last month they ever get money from me. Complete garbage; save your money and go with something else that’s actually stable..Version: 4.2.0

DisasterDisaster for me . Sticks in “connecting” and nothing repeat nothing it seems can solve it.Version: 2.15.1

Créer un compteJe ne peux pas créer un compte avec l’appli IOS Je n’ai pas d’option.Version: 4.3.1

Bad product and customer supportPhoto quality is poor but I can live with that. What is the most bothersome thing is the camera cannot send images consistently, it will go extended periods of time between photos sent, this is despite activity in front of the camera and despite the camera connecting. I sent a message to the customer support line and a response shot back saying to update the firmware. This is pretty annoying since the point of this camera is to be used remotely, but now I have a camera that is half way working until I drive 400 miles to fix it. Additionally the English in the app and product specific website is poor. The app is clunky and does not always open the correct image that you click on the thumb nail. The website photo viewer has issues with the forward and back button. I would expect more out of a $400 product. Simply put the QA and usability testing of this product is severely lacking..Version: 2.8.0

Decent camera but unable to get serviceI have 2 link evos about a year old. Both have had issues after the batteries die. For some reason you have to reboot multiple times and leave camera on each detection so you know that it transmits before you leave the woods. Multiple times I’ve left only to have to return to reboot. That doesn’t work well when the property is 400 miles away. One doesn’t work at all. Tried all their tips and it just won’t work. IR flash stays on for 12 seconds at night and the shutter stays open I think. Pictures are horrible, but it won’t transmit those either. Kills lithium batteries in a day. I’ve tried email twice, called 3 times, and chat twice(52) in queue. No response after 2 weeks. Buy this camera knowing that it’s a little difficult to get working at times and tech support has been non existent due to overwhelming support needed for link micro according to their website..Version: 2.11.1

Images of poor quality and motion always blurred.The quality of the images downloaded by the application are fuzzy and blurred even though those on the SD card of the unit are very much better. The slightest movement in the image gets blurred, even though it’s a bright sunny day. Overall when looking at the LINK-S system for remote only use, it falls well short of what would be expected in this day and age. Also, because the field of view of the LINK-S unit’s motion detectors is much wider than the field of view of it’s camera, most of the pictures taken by the unit don’t show anything. So it adds insult to injury when SPYPOINT wants to charge it’s customers based on the number of images the unit capture..Version: 2.10.4

Now only works in portrait on iPadSome improvement, but now will only open in portrait not landscape, who uses an iPad that way around? obviously now only intended for iPhone What happened to the report stolen option?.Version: 3.0.15

Customer supportExtremely poor On hold 45 minutes When someone finally answers they know nothing about the ap. Kept putting me back on hold every time I asked a question. Would not address my problem of ap not sending a pic when it syncs. Ignored my request to speak to someone more knowledgeable..Version: 4.1.0

Join the club or uselessSpypoint has it set up that requires you to join the club or the camera is pretty well useless..Version: 3.6.2

Bug problemAfter the update i can no longer see or edit camera settings on the iphone app for spypoint. Strangely enough, going through web browser I can access settings just fine. Fix the bug please. Had no issues up until now..Version: 4.4.0

Lacking features compared to other brands cellular modelsThe camera sends photos when I want, but the lack of detailed notifications per camera is missing. Sometimes they all don’t need to blast my phone when I’m only watching a specific few. Formatting the SD card remotely would be an awesome feature. Giving free analytics on what time of day is frequented to temp and moon phases would be nice. I am not a dang of your insiders program. It doesn’t actually give anything to the customer. Please come up with a better plan and something that works for multiple cameras. Might switch due to wanting multiple cameras but unlimited plans are expensive. I don’t want annual plans because I can’t hunt annually. Most of us don’t have hunting shows and can’t afford that cost annually. But hunting time, I will pay for unlimited to a certain degree..Version: 3.5.0

STAY CLEAR OF THESE CAMERAS!!!I’ve had both my cameras for about 3 years now. The first two years they worked great and I loved them! Now neither one works, the battery prongs on the one completely fell off after sliding the battery pack in and having corrosion around them! And my other camera! Lol 3 times I’ve sat on the phone for hours trying to figure it out, full battery full service updated SIM card whatever else you can possibly do and it WONT TAKE A PICTURE!! So i do some research and find out you gotta use certain batteries or sometimes they won’t work so boom, I got 8 batteries for $26 and what do you know camera starts working again for around 3-4 days and hasn’t taken another picture since then! Still reading full battery and service. So I’m so excited I waisted all this money monthly for your service and the batteries and not to mention THE AMOUNT OF DEER I NEVER GOT TO SEE! So thanks a lot SPYPOINT for the crappy help in fixing my cameras….Version: 4.4.1

Great when it worksIt's a great product when it works. Other times photos sometimes are taken but don't get sent to the app for days. Other times the cellular signal strength will randomly go for days with 0% service after working fine for more than a week..Version: 3.5.0

Won’t log in on my new pro max 13I just upgraded my phone from a Samsung which this app worked amazingly on, to the new iPhone 13 pro max . I have 4 cameras out in the fields and can’t see them. I have login on my phone no matter how many times I change my password or anything and it won’t work, but I can go back to my Samsung and it will open instantly. please advise if there’s a patch for this very disappointed that I have cameras and I’m gonna have to carry two phones just to have this app to work.Version: 3.6.2

Cold weatherComplete junk in cold weather. Can’t seem to get any help assistance either...Version: 3.6.1

Updates aren’t always goodI just updated yesterday and now the app won’t open up..Version: 3.6.0

Poor customer serviceI have reached out to SPYPOINT several times to resolve issues with my camera. There online support is terrible. After waiting for ten mins for a rep to come online they ask the same question repeatedly like they are not reading your message at all. Then the rep disconnected from the chat because he had to wait three minutes for a response. Apparently their time is much more valuable than mine. The issue is unresolved an I still have a camera that will not send photos yet I am paying for photos to be sent. I think I will go back to my tacticam cameras..Version: 4.0.0

Poor camera controlOnce card is full you can’t get shots. No remote control..Version: 3.6.0

Good but battery level in app not reliableWorks well transmitting pictures to my phone from 3 cameras in different locations. One thing I would note though it that the battery level indicator in the app always shows battery’s at 100% until they die and I don’t get any more pictures. I am running one camera on AA lithium and the other 2 on 12v. Would be useful if that feature actually worked but overall very decent Update App no longer works after recent update just hangs and says ‘connecting’. Tried resetting password but made no difference. Please fix this as it used to work well and don’t want to have to reactivate all my cameras which are miles away. What a shame to have messed this up..Version: 2.15.1

Don’t DownloadI downloaded this update to cure a recognised mapping problem with my UK purchased Flex camera and it’s made it worse… it now won't even show my own position unless I go to settings and remove and reset the location permission on my Apple equipment… the old app on another iPad still does but not the new update on my iPhone. SPYPOINT admitted that their IOS app doesn’t work properly but have now made it worse..Version: 4.4.2

No stock to cover warrantyPoor customer service and several camera issues. Will not buy again..Version: 3.5.0

The worst camera-don’t waste your moneySPYPOINT is literally the worst camera we’ve ever had. It was our first cellular camera and right away we were super disappointed with the photo quality compared to our Browning trail cams. The camera often took pictures of nothing and no matter how we adjusted the settings it just kept happening. Of course that would use up our photo allowance so we’d have to purchase more. The customer service is horrible; it’s nearly impossible to get a hold of anyone and when we finally did they were no help at all. It didn’t matter that we had purchased less than 2 months, there was no refund offered even though our problems were never resolved. The app randomly logs out and now I can’t log back in even though I am putting in the correct information. This year we purchased a Reveal Tacticam which takes way better pictures. We’ll be replacing our two SPYPOINT cameras with Tacticam. Don’t waste your money on the SPYPOINT!!!.Version: 4.4.1

Honest reviewI use the cell-link on my stealth cam. The Stealth cam has always taken great pictures since it is a higher end one. But using this makes it drop the resolution and you have to pay to get a better quality picture and you only can get 50 HD pics which is ridiculous. The setup doesn’t tell you that you will most likely need to update the firmware either. After I got it all installed I had to call customer service (which they are honestly really good, that was the best experience so far) to even find out I had to go back out get both SD cards, download the newer firmware on a desktop PC (hope you have one) then transfer that onto the cards. Now it kinda works as it sends the pictures to the web login more then it does on my app. The monthly cost I feel are not bad. I’m not sure which cell service it is using. I guess it picks which ever one it gets the best signal from and it gets 4 bars which classifies as 100% for them. Good product idea but it has some kinks to workout..Version: 3.0.24

Worked great untill it didn’tI have been using these all through hunting season and they have worked great, however when a new app update came along my cameras were not able to upgrade the plans from the app and browser, I’m using these for predator control and need more than 100 photos however my plan cannot be upgraded.Version: 3.6.1

Nice concept, but disappointing performanceThis Link-Micro was my first trail cam and purchased primarily to capture pics of vehicles, including rear license plates, which enter/exit our 500 ft long driveway. Getting pics of wildlife is nice, also. Camera operation and iPhone app setup were relatively simple, although did need to format SD card in computer. Camera ate up 8 alkaline batteries in less than one month and 350 pictures. Switched to lithium and those are still showing 100% charge after 3 weeks and 200+ pictures. Tried several different camera settings and locations, but found it’s hit or miss to capture good picture of the rear of a vehicle. Have it set up to take 2 “instant” photos of every detection, but shutter speed is such that it usually only captures a vehicle or wildlife in only one picture and sometimes misses entirely. It rarely captures the rear of our vehicles with normal use of our driveway, so it’s doubtful we would catch a good shot of a potential intruder vehicle. If it does capture rear of vehicle, must take SD card out of camera to view picture on computer to have a chance of reading license plate. Might be able to make out make, model and color of vehicle, if daylight picture. An annoyance is failure of iPhone Spypoint app to remember login credentials, in spite of checking “Remember Me” box. Also, initial screen usually appears each time, in spite of checking box for “Do Not Show Again.”.Version: 2.16.0

Worst customer service everI purchased and have had in the field since April 2019 a Dark Link camera. My camera quit transmitting pictures with all indicators on the camera showing a strong signal and battery strength. After 2 weeks and several phone calls the Customer Service had me do a hard reset and reinstall the camera to the website app. My Premium service plan was deleted and had to be reset up after another Trail period. SPYPOINT assured me that the first account was deleted and I would not be billed for the next month service. Guess what I was billed for the “deleted” account. Several more phone calls/emails, submission of my bank transaction and I was refund. Part 2 set up the account a second time every thing was working fine till the end of July when I started to get completely washed out over exposed daylight pictures. I used the text feature in the app and I would wait most times a day for a response. I would answer and wait. I finally kept manipulating the settings of the camera through the app and the daylight pictures started working. A few days later the night mode pictures went dark showing a full screen black image. Through all this I have given up on customer support help. They are untimely and do not seem to know the product very well. I Use the cuddelink system also and have had no issues running 4 cameras. I bought SPYPOINT because of the app & the camera so I am hoping that I can get it straightened out.Version: 2.10.7

Problem with the applicationI’ve been calling five times at SPYPOINT and no one is able to fix my problem,they always say that they are going to call me back in 24 hours and they NEVER DID.Version: 4.5.0

Average overall50% battery used for over 800 photos at max settings and continuous photo transfers. Probably could stretch it to a couple months on easier settings. Trigger speed a little slow, missed about 20% of activity, similar to other past average priced cameras I’ve had. Wireless was fine for me. I mapped the cell towers to pick a set up spot that wasn’t too blocked, and got 100% transfer rate. 1st time setup was a little frustrating, but it worked itself out. App was simple and user friendly, but it claimed a cat was a turkey lol and only claimed 1 out of 20 doe pics as a doe. Maybe bucks work better. I loved the idea of being able to change camera settings from the phone, especially one windy days that eat up your SD card and batteries with trophy pics of shadows and swaying branches. Overall I’ve see much worse. I think it will shine best paired with a field scan or fast reliable regular camera. That way you won’t miss any SD pics at the end and yet still get a preseason peek from home into activity without disturbing your spot..Version: 2.10.4

Used to be goodLast year. Everything worked good. But this year it barely works to get pictures..Version: 4.3.1

Garbage cameraI’ve never owned a trail camera before until about a month ago. This camera (Spypoint FLEX) was recommended to me by my brother-in-law. I still have the receipt and I’m greatly reconsidering returning it. Customer service is nonexistent. The trail cam itself works and takes decent pictures but it’s hit and miss when sending pictures. Despite having 90% signal, the trail cam will not update its GPS. The spy point website states that the GPS updates daily, but I’ve had it for almost a month and it’s only updated twice. The first time it took about a week to update the location and seemed to be accurate. After about two weeks, the GPS location moved more than 200 yards to the northwest leading me to think it was stolen. I reset the camera manually and now there are no GPS coordinates at all. The website also says you can request it’s GPS location with an in app command but that is completely false. There is no “command” anywhere in this app. This app needs some polishing also. It’s mostly good but could use some functionality updates. Simple gestures an iPhone uses such as swiping to go back isn’t a thing on this app. Not necessary but would be nice. Zooming in on pictures with two finger pinch could use some help also. Sometimes glitches. The Spypoint mobile website could use some updating. It needs a drop-down menu or something to help navigate the site for products or accessories, etc..Version: 4.2.0

PoorWhen u upgrade the app u loose your camera. Half the time no service..Version: 4.7.0

Terrible camerasThey never work, and the way you have to update them is beyond ridiculous. Tacticam from here on out for me. Everyone I know is doing the same..Version: 3.8.0

You get what you pay for...I bought the camera in hopes of catching a mailbox thief(s). Picture quality is ok not the best. Not real happy with the quantity of pics taken when it senses motion. Wish it took more. Caught 1 out of 3 thief’s on it. If the picture quality and frequency was better/more probably catch all 3. For the price of the camera tho I can buy 3 for the price of reconyx. Night pics have to be real close to capture an ok picture. If left on all day the batteries burn up quick. Good pics during daylight tho. Love the fact it can alert you when it takes pics and they’re on ur app on ur phone in case the camera happens to be stolen. Depending on how you use it i would recommend it. But for night security in a rural area with no power source close I’d say not so much. They definitely have the ability for improvement.Version: 2.9.1

Quit working after 2 monthsMy Link Micro LTE worked great for 2 months. Now it will quit working after taking pictures for about an hour. I have called in 3 times. Get it working for a few hours & quits. As soon as I put it outside it will stop working completely! So frustrated every time they say change batteries, batteries are brand new & it seems to kill them after a couple hours. I would not recommend, it’s only 0 Celsius & seems to quit now if it’s the least bit cold out. Junk.Version: 3.5.0

Adam ripp3rd camera All just take photos non stop if nothing Waste of money and time.Version: 3.4.0

Don’t be taken!I went to bass pro to purchase 3 more Stealth Cameras. I met a person in a special uniform I assumed worked for bass pro. No he was there as a Spypoint sales person! He explained that what I really needed was a Spypoint. Then lead me to the counter to check out. But after finding out I had an apple phone he said these won’t work. We are out of what you need. But went ahead and ordered them. This required me to make a 2nd trip to bass pro a 1 hour drive to & from. Once I got them I was told I had to buy a subscription for each phone! What your sales man never mentioned that. Anyway I put them up and when I went back to check them 2 out of the 3 were missing the antenna. So I just called Spypoint & was told I had to go to your website to purchase new antennas she could not help me. Needless to say I really feel I was taken..Version: 3.0.24

UnreliableApp often fails to show new pics. They show in the notification splash screen but won’t show up in the photos section. Only way to get them to show up is to delete the app and reinstall every few days. The pics show up fine in the web app but not on the phone. Latest version of the app is broken..Version: 4.0.0

The price is great bait... but save yourself the hassle!So I have 2 Link Micro cameras, one Verizon and one at&t. I’ve had to return both at least once, I’ve had to go to the woods on a regular to pull the cameras due to problems(defeats purchase) and I’ve had to delete and re-download the app at least 15 times. The price is amazing and the photo plans price is good, don’t bite down on the hook just yet cause it looks tasty...I’ve contacted them on messenger over 50 times regarding issues, It always the owners fault, they give you this preschool instruction that fixes absolutely nothing. So before you think dang... slap yourself in the face and say DONT DO IT, because by the time you have used fuel bought batteries( for me every other week)and wasted your time chasing down customer service, covering your area with unnecessary scents from trying to get what you paid for to actually do what it’s suppose to... TAKE MY ADVICE AND BUY THE BETTER ONE(OF A DIFFERENT MANUFACTURER) you can thank me later.....or now but I promise you you will. Maybe they take better care of the ones who they actually sponsor but there are definitely more blue collar hunters than TV paid hunters so when they say “ OH I LOVE SPYPOINT CAMERA’S “ it’s probably because they didn’t pay for it or they get better service because they are putting their name across the screen. Ok and I’m sorry for the rant but if you buy one.... you’ll know!!!!.Version: 2.12.0

AndyThis app is total rubbish !! It do not work at all now. SPYPOINT are no help at all and the cameras are total rubbish. Link s are getting water inside and now not even turn on. Everybody go buy something different and I recommend Reolink Go solar cameras and you have complete control off the cameras over the app 👍.Version: 2.15.1

Fix the app SPYPOINT!!! Do not buy until app is fixedFor the first month I had the camera, it was awesome. My first cell camera and setup and picture transfer to my phone couldn’t have been easier. Then, I went out of town for my big hunt of the year for one week and my app started failing. Couldn’t access my home page with all of my camera info to change the settings on my camera. It would say that there was a problem. Then it wouldn’t let me access any photos. To this day, a month later, I still can’t access my homepage but I can access my photos about 3/4 times. I tired getting in touch with customer service and they were kind of ill and just said “redownload app, login/logout, update app” which I had already did and she said that there was pretty much nothing she could do. This is a problem because I can’t see any of my cameras status. I have 10 SPYPOINT cameras. Customer service is no help. After customer service replied to this message, it makes me dislike SPYPOINT even more. They are no help. There is nothing I can do to fix this. As all of the other recent reviews state, this is apparently a large problem with the app and SPYPOINT cares nothing about fixing it. They would rather put the fix on the customer to restart app, login/logout etc. I’m moving to a different cell camera brand and suggest others do the same to save some trouble..Version: 4.3.1

I can’t sign upI can’t sign up.Version: 4.1.0

Thought I’d like itI was really excited about my new Link-S Cameras and getting everything set up in this app. The app has worked well, and the cameras have worked well, setup was easy. BUT, I’m not getting full resolution photos. Reading other reviews, I am seeing that it is designed to put the full resolution photo on the SD card and sends a highly compressed garbage image to the app. Ok... so why am I paying for a cellular camera if I have to go and retrieve the photos in person??? For the alerts? I don’t need alerts, I wanted a remote access solar camera. Very misleading advertising. If the box shows 12megapixel quality, it should stay 12 megapixel in all uses of the device. Or put a giant disclaimer next to that saying “It can take 12mp pictures, but you won’t ever see that unless you drive out to your camera and download the SD card”..Version: 2.6.2


🙂 SPYPOINT Positive Reviews
Is SPYPOINT not working?

SPYPOINT works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SPYPOINT.

⛔   SPYPOINT Problems
Applications with negative comments similar to SPYPOINT
XCEL Stream - SPYPOINT negative reviews, comments
XCEL Stream - SPYPOINT Negative Reviews

This app is the best way to stay connected to your SPYPOINT XCEL STREAM action camera. Use your smartphone/tablet as a ...

SPYPOINT XCEL negative reviews, comments
SPYPOINT XCEL Negative Reviews

Connect your smartphone/mobile device to your SPYPOINT XCEL 1080/4K This app allows you to stay connected and manage yo...