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Five Below App Complaints & User Negative Comments 2024
Five Below app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Five Below? Can you share your negative thoughts about five below?
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Five Below for Negative User Reviews
✓ Great app... for about 5 minutes.I love this store so the five below app was something that I was excited to find. I love looking at all of the awesome stuff on here the only issue is I can’t always see it. I will get into the app and go through one of the collections such as ‘create’ and go into ... oh idk... ‘pens and pencils’ and the app takes me too a blank white screen. I understand that maybe it will take a second or two to load the screen but Ik that it shouldn’t just sit in a white screen for minutes on end. I have tried seeing if I needed to update the app (and it already had the most recent update done to it) and I have tried restarting my phone to see if that was the problem (that’s didn’t work either). I even deleted the app and re-downloaded it to see if that would help and nothing changed..Version: 5.0.1
✓ Terrible.This app is terrible. When shopping online through browser it keeps prompting you to get this app to help with bug issues and crashing. But this app is WORSE than browser. It takes five minutes to add a single item to your cart, then it doesn’t register it. You have to clear the app from use then click it again and restart just to get it to register quantity updates, adding and removing things from your cart. It’s honestly a terrible app..Version: 5.5.5
✓ Turnaround time stinksI was super excited to find this app thinking it was gonna be super easy but it turns out the turn around time is just plain aweful I placed my first order and it took 3 days just to ship my order and then 8 days to get it. Not too bad really I guess but I placed a second order and it hasn’t even been process! They took my money but have not even shipped it yet! I’m super worried now that it’s been o er a week that with the shipping time I won’t get my order I time for my sons bday Probably will not order again and I will not recommend this app.Version: 4.1.1
✓ Still waitingOrder stuff about 2 weeks ago and it’s still not here. The tracking say that it’s still in the facility 2 hours away from where I live and it’s been saying that for 5 days now. I live in Ohio and this is coming from New Jersey. I have ordered products from a company in NJ and they are here in 2 days. I will probably never use this app ever again!!!! They just built a store closer than 20 mins away from me but when I went in ( the store they opened 2-5 mins from me) they didn’t even have the place completely set up and they been open for a couple months now🤦🏽♀️. I understand they might be short staff but I would at least make sure they have everything if not a little in each department before opening up. That’s the only reason I decided to try this app. If the stuff doesn’t get here soon I’m calling and getting my money back..Version: 5.4.2
✓ ADD A FAVORITE/ SAVE FOR LATERI love five below but the one most frustrating thing about this app is that it doesn't accurately reflect the stock in store I’ve wasted gas countless times because I thought I could order it there and they not have it in store yet. So I end up getting my money back and told sorry. When using the app there are so many products you all offer and I find it very annoying that there isn’t a save for later or favorites because when I want to buy something I have to take Everything out and find it all again it’s very repetitive and annoying.Version: 5.5.8
✓ Too Hard to OrderApp is clunky and inefficient. I put a bunch of stuff in my cart which I then planned to weed thru when I was ready to buy. Ridiculously slow and times out and then seems to "forget" what it was processing. Dollar Tree is much better. Too bad you lost my business before my first order... I have seen so many complaints about shipping times - that it almost seems suspicious. Like they are slowing down the process because they can't keep up with orders. Oh, and developers? Don't bother sending me some "canned" message about contacting you directly. Really. I won't be back. App deleted..Version: 3.7.1
✓ Very simple, love it!But i wished you guys made a save items section, for certain items that i would really like but would have to wait on and buy later! I love saving the items i like, especially items that i would love to buy for my daughter! This would be a HUGE PLUS for me if you guys make this happen! Don't want to bring any apps into this review, but the Wish App seems to do a great job with that!!!!! 👍🏻.Version: 2.6.2
✓ Horrible appAlways a bug. Not up to date on the inventory. Always shut down,error or glitch all the time. Everytime I order, said it was available at the store and they always end up canceling it cause the store don’t have it. When an item is available at the store in person…the app said not in store. Not all the products are on this app. App is useless and not always accurate. Sometimes it’s best to show up at the store. Lame!.Version: 5.5.8
✓ Will not let me add anything to the cartI love Five below but the app always has some type of problem. It takes forever to upload an item your interest in and lately I haven’t be able to add anything to my cart. I have to delete the app and reinstall it and it will work for a few minutes and let me put items in the cart then it will all of a sudden stop and freeze up. I wish this was fixed because I really love five below!.Version: 5.5.5
✓ Uhm noI generally love five below. but there’s some things I recommend to change. when i first downloaded the app, i quickly made an account, with my dads email cause he wanted me to sign in on his. i love browsing through all the stuff and there’s great deals. recently, i bought a mystery squishmellow pack , and a bestfriend squishmellow things! i ordered that on the last day of June, and still haven’t got it yet. Once I purchased my things , it logged me out of my account, so i had to sign back in. not the best app. but would recommend if you want to find cheap deals. And are very patient.Version: 5.5.2
✓ Needs some workOne of my favorite stores is 5 and below but I don’t get to go very often just because it’s about 30-40 minutes away from me so when I fount out they had an app I got super excited it was way easier to find things because sometimes if you see someone at school or on a video with something you think is cool they got from 5 and below you go to 5 and below and you can’t find it so the app is great but I haven’t ordered anything yet because when I was adding things to the cart I had about 70 things in their and it wasn’t just for me it was for my siblings the point is when I went to order everything it loaded for a few seconds and then deleted everything in the cart saying there was a problem and it wasn’t like I had to many things because the day before that I put about 10 things in the cart and the same thing happened I was mad that I would have to find all of that stuff again and also if you go to your cart and you want to remove something it literally takes like 30 seconds just to remove 1 thing from the cart every other app does it less than 2 seconds but other than those things the app is good I guess there’s no glitches or it doesn’t have any bugs in it but I still think they should fix those problems and they should add something like a save for later button.Version: 5.4.3
✓ Ok but no just noSo this app is fun to look at and the prices are great the items are great but there’s some major problems with the app I just got this about a week ago and it’s super lag he slow it always takes a while to load and whenever my phone will die or whenever I will just go back to the app once in a while everything on my cart would be gone so if I put something on there that I was considering buying and that I love the app sometimes it would be gone sometimes it wouldn’t but when my phone died it would all be gone and like other app I have been in it doesn’t have a list that you can put items you’re considering buying it so anything you look at that you like you either put it in your cart or you just keep scrolling and the orders take so long it’s taken like seven days for my order and I checked my cart the day that it was supposed to arrive and it just said error and it’s still not here I’m writing this morning I checked my cart when I was supposed to arrive it just said air yeah that’s bad anyway I hope you like the serve you and I hope it’s helpful I would recommend getting it and trying it out for yourself but it’s not that great sorry it’s so long bye so I just looked at all the reviews and the most common things that you never get your packages and you pay money for them this app is a rip off because you never get any of your stuff if you do it’s a literally like 20 days later not worth it please don’t buy this app.Version: 5.3.1
✓ Missing itemsThere’s EVERY TIME one item is missing from each order so far. I receive their package today, and one item that I was really looking forward was missing, so I send holler an email today. If I don’t hear back from them next week, I will call my credit card to take care of my missing items that I paid for. I like the deals I can get with quick research, I know I’m getting a good deal. Shipping takes long time though..Version: 2.16
✓ TerribleI love the five below store but the app is terrible. First of all they never have the good stuff in stock and so you have to make multiple orders and pay for shipping everytime and they shipping is high even if you make a $100+ order they charge shipping and tax. You email them and they tell you the items aren’t in stock anytime soon. Why have them only available in store and not online as well. The items go quickly and you aren’t able to purchase them and one time I made an order and someone at their warehouse stole it. It took a long time to be refunded for it. Can’t order from instacart either because it’s unavailable where I live and the store is way too far..Version: 5.5.9
✓ More irritating than worth itWhen you click on an item, then exit out of it, the app takes you all the way back to the top of the page. So you have to scroll back through dozens of items to find your place. Not to mention the shipping is unreliable and untimely. Place an order and expect to wait at least 3 weeks. Sometimes you get good stuff, more likely than not, it's cheap crap that my nephew breaks in an hour..Version: 2.8
✓ Shame, I used to love this appNever had issues before with this app but my most recent (and largest to date) order from them, I got a mysterious apologetic (kind of) email a few days later saying (oh don’t worry rest assured we definitely have your order)... and it’s like, um you better? I paid you money? Which is never a good sign like obviously send a confirmation email but a please don’t worry we got a bunch of orders and we are totes on top of it type emails never make it seem like you’re on top of things, rather that you planned quite poorly and have no qualms about keeping my money hostage with empty promises and lies. Weeks later and no order, when I sign in a large red font banner echoes empty promises that I refuse to buy. Never again..Version: 3.7
✓ New update failI’ve never had any problem with Hollar. I wish they would ship faster but as said their disclaimer, expect a while. My problem now is that whenever I go into the app and look at my cart list, all the items I had on there disappear or the app just crashes. At one point, I had over 100 items in my cart. I like to go into it updating it and saving it there when I do decide to actually make the purchases. It’s tiresome having to re-add all the items for it to disappear again. Please fix this..Version: 3.7
✓ Junk!I was so excited for this app and even more excited it only took 3 days to get our stuff! Spent over $100 and then I opened the box 😤🤯 everything was thrown in like it was junk being tossed away to the trash 😡 this is NOT okay!! Yeah, there was bubble packaging but only on top of the merchandise! Every antler on our glitter reindeer is broken, glitter is EVERYWHERE and on EVERYTHING (you couldn’t have atleast wrapped it in separate wrapping?? We ordered bleach and we’re lucky it didn’t bust!! It’s just sitting there with the rest of the stuff not wrapped separately either!! I will definitely be deleting the app and not purchasing again!.Version: 4.1.0
✓ Love Five Below, hate the appI absolutely love this store, as does my family; we shop there often. I just recently got the app, but it is constantly freezing and force closing. Once I was able to get in, and after many force closing/freezing incidents, I was able to place an order. Now? For literal days I cannot get the app to open at all. It just completely closes out before loading anything. Please fix. I love the idea of being able to shop and order from an app, but need to be able to do so without so many glitches and issues. It’s very frustrating.Version: 5.4.3
✓ GARBAGE APPPretty cumbersome to navigate. But worse than that: there is no wishlist feature. Really??? But the VERY WORST is that I can’t add anything to my cart. Wtaf?! I click “Add to Cart” and my cart is still empty. No matter what I try. It’s been this way for months. I’ve literally never been able to order anything from here. Also, is there not a ship to home option? My nearest Five Below is like 45min away. So yeah: Add wishlists, enable Ship To Home, and FIX THE EMPTY CART ISSUE for the love of g0d! Y’all are losing sooo much money because of these three issues!!!.Version: 5.5.9
✓ Got Advil?I have a HEADACHE! I’ve been on this app for 2+ hours trying to get Halloween stuff. Here is the biggest most annoying freaking issues. 1- you can’t filter your search for shipping only and it’s really nerve racking. 2- when adding items to the cart it buffers so long! Like cmon! 3- good luck trying to remove items from your cart. It’s like a whole task all in itself just to remove an item, why is it this hard?? It buffers forever and then it doesn’t even remove it!! 4- the app lags really bad on every gadget I have tried using it on, it’s making me want to just give up trying. I NEVER write reviews because they always sound like people just complaining to complain but seriously take this review as a warning. I sadly don’t have Advil, and if I needed some I wouldn’t use this app for it. Lol..Version: 5.5.5
✓ I love the deals but the free shipping thing never happenedI love all the items and the deals are great, but I recently bought about $70 worth of items and it still asked me to pay $8 worth of shipping. It promised free shipping when I first went on and looked, but at checkout it still charged me. I bought it anyways (shipping included) but I’d like to know if this is a glitch or something that needs to be fixed..Version: 5.5.7
✓ Okay app, but it could use a few improvementsOverall, the app does what it needs to do. It allows you to see what’s in stock and the moment and you can place pickup orders at your local store. But I think a few things could be implemented to make using the app a much better experience: 1. REVIEWS- I love Five Below, but sometimes I’ll buy a product and be disappointed with its quality. If there was a system in place to rate/review products, I believe it would be incredibly helpful to shoppers and could better their experience on the app. 2. Item Availability- There’s a slider at the top of the app that you can tap to “show available items at ___ location”. When you tap it, it does nothing but scramble around all items, while still displaying products that are not available at whichever store you’ve chosen. This is confusing and slightly misleading, not to mention frustrating. I would rather see what is truly available at my local Five Below than what COULD be available, if that makes sense. If these improvements were put into place, I believe this app would become miles better for your shoppers..Version: 5.5.7
✓ Five below bought out hollarI LOVED hollar! Their flat rate shipping was 3.99 and spend $25, youd get free shipping. I loved that. I’d find some awesome deals because a lot of their items were like overstock items from other stores. I found a candles that looked like it came from home goods, a very cute glass garden lantern, etc. so much more. I used to get orders coming weekly because that’s how often I purchased from them. BUT ever since five below bought them out, I’ve on purchase a few times. Their stuff is so cheaply made. I mostly find toys and junk. And the flat rate shipping is now I believe 8 or 9$!! And no free shipping opinion. I’m pretty disappointed with them and I miss hollar. 😭😞.Version: 5.4.3
✓ InaccurateI got this app to see if the five below near me had the squishmallow I was looking for and when I put in the location it said that it was in the store. So I went to the only to discover that it was not there. Very disappointing. I would not recommend this app if what you want is to know if what you want is in the store but I don’t know how well the sopping is because I haven’t used it..Version: 5.5.7
✓ How??How can you have such good deals but such a bad app I am trying to order well over $300 worth of stuff for Christmas for my kids but it freezes it won’t keep my cart where I had it and it then says after 3 days of fighting with the app finally get to the order review and it says error and try again then throws another error then it blocks it to where I can’t order and then when I go back in to figure it out takes me a hour just to get to the review order page and does it all over again very frustrating and not worth the head ache.Version: 5.5.7
🙂 Five Below Positive Reviews
Five Below works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Five Below.
⛔ Five Below Problems
