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Hong Kong Disneyland App Complaints & User Negative Comments 2024
Hong Kong Disneyland app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hong Kong Disneyland? Can you share your negative thoughts about hong kong disneyland?
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Hong Kong Disneyland for Negative User Reviews
✓ App is okAttractions could use more info. App was very slow to load the map but seems better now.Version: 4.4.2
✓ Wait time info does not workAs title.Version: 4.19.0
✓ Terrible AppWorst app. Nothing works. I paid and ordered tickets and can’t find in app. I went to California Disneyland and it’s App worked so well. This Hong Kong Disneyland App is terry.Version: 7.23
✓ Map not loadingCurrently the map isn’t loading. Even after reinstalling the app..Version: 4.19.0
✓ HKNot as clear as Anaheim’s and harder to download..Version: 4.19.0
✓ Too many requests for informationI’ve bought my tickets from the Disney website. We’ve reserved the day and our tickets are registered. We’ve looked at the rides we want to go on. We download the app which will help us plan our visit. All we want is a good route through the park to get to each ride in order. But to do that, I have to give you all my details again and register my tickets again. You want all my information again just to help me plan my visit. Seriously? Who’s got the time and patience for that? I’d rather get a paper map and take my chances, thanks..Version: 7.10
✓ Doesn’t work properlyThis could work brilliantly, like the one for WDW but the times never update, so parade times are wrong, opening times are wrong and the ride waiting times aren’t even there so it is a pretty pointless app..Version: 4.10
✓ Ticket reference number works for kids tickets, not adultsI am trying to reserve admission and our ticket reference numbers work for the kids tickets but not for the adult tickets. This is frustrating..Version: 7.23
✓ MIt sucks that I booked premium access on the wrong date but there is no way to change it!.Version: 7.23
✓ Crashes upon launchApp crashes upon launch.Version: 4.4.2
✓ Need more info on restaurants and details on sign up events like Jedi trainingThe app works pretty well for what it has on it, Ride info, show times, etc. but it could use more details on its descriptions about the shows and restaurants including how early you need to get to a show, parade/event route/locations and restaurant menus, etc. descriptions are very general so it's hard to tell what to expect. App works well for ride wait times, etc though..Version: 4.8.1
✓ If you’re just gonna open everything in a browser, why make an appThis is BY FAR, the worst Disney App of all the Disneylands in the world… BY. FAR..Version: 7.30.0
✓ AwfulUseless. Map works, nothing else. Doesn't give proper search results or wait times. Use the paper maps and guides..Version: 4.4.1
✓ Doesn't WorkThough the map is beautiful, the pins do not show current wait times and is thusly useless. It's just a map. I want more than a map of HKDL. Would love to see it as effective and helpful as the app for SHDR..Version: 1.0.1
✓ 超级难用，worst app ever seen如题.Version: 7.30.1
✓ Family fun!Helpful app if the internet wasn’t so slow & lagging. I’m sure they can improve the WiFi system, Ocean Park have..... Everything you need to ensure ease of location. Thanks.Version: 4.8.1
✓ Times are wrong & park hours doesn't workTimes are wrong & park hours doesn't work.Version: 4.8
✓ Slow clunky and no filters for any of the differential information.Simple features are lacking. No offline ability to see maps loads each time. Timings are static and not with any info. No warning or communication given. No planning available. Nothing that you would expect but a lot of other stuff that has potential if someone paid for feedback..Version: 7.34.0
✓ Nearly unusableConstant errors and failures.Version: 7.30.1
✓ Hard to locateIt is hard to locate single access ticket in the app. So difficult 😭😭😭.Version: 7.30.1
✓ Absolutely awfulNo ride wait times not park opening times. But even worse than no times is giving the wrong times for parades, which meant that we missed it. 😡😡.Version: 4.10
✓ Close it in Hong Kong all the ones in China areDue to the Coronavirus I think they should close Hong Kong Disneyland they are risking people.Version: 5.5.1
✓ Hopeless out of sync with waiting timesThis app is absolutely useless as the waiting times displayed are hopelessly behind the waiting time displayed at the rides..Version: 4.16.1
✓ Garbage MapIt takes ages to update the map after the World of Frozen is open to public. Why don’t you just close the park forever if the app is that useless?.Version: 7.30.1
✓ 訂票日期出現問題訂票日期出現問題沒有修復一直都無法選擇正確日期.Version: 7.30.1
✓ BugsThe "map" doesn't show the map. it only shows the pins..Version: 1.0.1
✓ Awful appI’ve had annual passes for HK Disneyland for a year now and can confirm that this app is only useful as a map. It NEVER displays correct park hours nor attraction times meaning you have the use the website or the brochure for up to date information. You could be planning your trip and not have any idea of park opening/closing hours. Or believe what the app says and turn up for an attraction to be told it’s not on for another hour/you’ve just missed it. The app is currently telling all guests that the pools at Explorers lodge are closed, but Im writing this review from the poolside whilst my children are playing. This app is dangerous if you are relying on it for information, it could ruin your trip..Version: 4.10
✓ Wait times are completely off !Serves basic purpose of providing a map and some attraction details, but the wait times are completely useless. During our trip in Dec 2017, we noticed the actual wait times were consistently at least double of the stated wait times in the app. Ocean Park app was quite accurate with wait times, also their wifi was superb !.Version: 4.8
✓ Need HelpHaving trouble using app and can't find Help!.Version: 7.30.1
✓ Glorified mapEverything is all about QR codes in HK. You’d think it would be the same at HK Disneyland but it really isn’t. This app is just a glorified map and nothing else. Can’t link tickets/passes to it. Can’t order food. Can’t link a DAS pass. They’ll give you a piece of paper that they sometimes stamp. Can’t link photos to it. They have a separate app for that and it is not intuitive at all. Nearly every option/link in this app will exit the app and open your web browser that directs you to the main website. The Disneyland (Anaheim) app is so intuitive and really ahead of its time that it completely blows my mind how absolutely frustrating, useless, and behind on technology the HK Disneyland app is. Especially given how everything is so QR reliant in Hong Kong. A paper map is less frustrating and easier to navigate than this app..Version: 7.30.1
✓ Poor appAll information send you back to the website, what’s the point for the app?.Version: 7.30.1
✓ Hard to access accountVery hard to log in. Can not use wifi or mobile data. Keeps loading and when it goes in. It bounces back out.Version: 7.34.0
✓ Can’t buyI’m trying to make or buy a team park ticket for march 2? But I can’t through.Version: 7.30.1
✓ Pretty uselessThis app has basically zero functionality. I can’t really understand where the value is.Version: 6.9
✓ App is not workingApp is not working.Version: 7.30.1
✓ No credit card payment option to buy ticketsThe app redirects to HK Disney website to guide the user to buy tickets. Their website further redirects to a 3rd-party payment processing site which looks outdated and lacks secure Apple Pay/Google Pay options for Visa/Master/Amex cards but only allows the user to enter credit card number + name + security code to authorize. Unfortunately, modern banks distrust such unsecured/outdated payment processing website but only keeps declining transactions. I couldn’t buy my tickets!.Version: 7.30.1
✓ Useless other than park ride timesApp acts like you can book hotel and tickets but it just sends you back to the website in a circle Terrible.Version: 5.5.1
✓ Hong Kong Disney needs to update their ticket calendar—-.Version: 7.23
✓ 页面保留时间太短每次出来App再从新回来都要再从头来一次，有很多东西出来一会儿就找不到了.Version: 7.30.0
✓ Good maps, but useless compared to the USA onesServes a good purpose of a map of what's in the park, with GPS and a bit more detail on the sites, but the features that make the USA ones amazing are lacking here. There's no integration at all with my account, my tickets don't appear here, and you can't wish list or save the things you want to do. It's fine, but you can only really use it as a glorified digital Map.Version: 1.0.2
✓ QueNothing about line or wait times..Version: 4.16.1
✓ Can’t connect to US Disney accountHK Disney app doesn’t allow to connect to US Disney app account. The Disney app should all link with one email or mobile login!.Version: 7.23
✓ UnhappyCouldn’t get enough coverage.Version: 4.16.1
✓ Slow but user-friendlyNot a bad app but extremely slow..Version: 4.4.1
✓ Disney App 非常不好用App內又要經常轉去網站 指示不清晰，你未去過，更加唔知佢講咩，唔知點樣book餐廳、pass、好多功能又無解釋.Version: 7.23
✓ Trying to reserve a show ticket on app worst experience everTrying to reserve a show ticket on app and the app continually says timeout within 30 secs on entering guest information. Completely useless.Version: 7.34.0
✓ Needs workCalendar not updating for purchasing tickets..Version: 7.34.0
✓ Implement singles line to decrease waiting timeWhy no single line?.Version: 7.23
✓ What a pointless appHonestly - it just redirects you to the website or a phone call. Why even bother to write this?.Version: 6.9
✓ Rain shuts everythingGreat generally , but rain is a massive problem, shuts everything and makes those rides open really busy.Version: 4.19.0
✓ Not worth the moneyLong line and not many princess to meet..Version: 4.10
✓ Sucks foodFood sucks.Version: 7.30.0
✓ Love, but...As said before it would be better if wait times were added and menus of whats being served at restaurants and food carts.Version: 1.0.1
✓ Love the app but….After the update, I can’t access the “manage your visit” tab and reserve dates..Version: 7.34.0
✓ Technical problem???Recently having trouble opening the app? It’s been a week still can’t open it. I have used it before. Updated iOS too..Version: 4.16
✓ Not greatIn park WiFi was very unreliable and kept dropping out, so without using data, the app didn’t really perform.Version: 4.16
✓ Rides closed for presumably bad weatherMost of the rides were closed in the afternoon even though the sun was shining! Staff didn't speak English and couldn't offer any explanation.Version: 4.10
✓ Wrong wait timesWait times are totally wrong with no relation to reality..Version: 4.16
✓ Very unfriendlyThe ticket system is very complicated and confusing. I just need a one day ticket. I don’t see why I have to buy a ticket for that day and I also have to reserve the date. I have spent more than an hour trying to “Reserve” our tickets. One of the tickets couldn’t be reserved manually..Version: 7.30.1
✓ English version doesn't work properly'Park hours and info' section doesn't load - just a constanting loading circle. Have redownloaded several times - the same. My friend's version was in Chinese and worked perfectly fine..Version: 1.0.2
✓ English version still brokenAs noted in a Sept 2016 review the English version of this app just doesn't work. Park times and info will load forever and then finally time out. Worse still the Baidu powered map never loads at all, so completely useless for trying to find your way around. I'm surprised that Disney of all people haven't caught this glaring issue..Version: 4.4.1
✓ ContentNo map and events in the App. Useless!.Version: 7.30.1
✓ BasicApp with a map. Would be great if it did other things - like let you plan your path, showed the menu of cafes/restaurants. Annoying and slow links back to the Disney website for pretty much anything useful that you actually want to do - like buy tickets, restaurants, hotels!.Version: 5.5.1
✓ Too crowded during Chinese New Year!Long lines for everything, including food. Very accommodating server in Clopin’s Festival of Foods, found me a paper bag although they don’t usually supply them..Version: 7.30.1
🙂 Hong Kong Disneyland Positive Reviews
Hong Kong Disneyland works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hong Kong Disneyland.
⛔ Hong Kong Disneyland Problems
