1.4
1.44214 star

Total 55 Negative Reviews

LG Tone & Talk App Complaints & User Negative Comments 2024

LG Tone & Talk app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using LG Tone & Talk? Can you share your negative thoughts about lg tone & talk?

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LG Tone & Talk for Negative User Reviews

Worst product support ever.The product supports this app as per the product. But unfortunately the app says the headset is not supported. LG YOU HAVE GREAT PRODUCTS BUT LACK SUPPORT AND INTEGRATING THINGS..Version: 1.0.20

Not SupportedThis app says the headset is support on my phone. However, when I attempted to connect it said this model was not supported. Why does it say it’s compatible when it’s not? LG as a brand is losing it’s value and integrity..Version: 1.0.64

Not sure why it doesn’t workSo got the app today to see what I can do with this, to only find out that it disappoints. I had this app on my Galaxy S6 2 years back, and it worked fine. Now on apple it says it isn’t compatible. I went around to check what devices were compatible, only to find out my headset is in-fact compatible. Lg needs to work on this app a little bit more please. Looking forward to it. :(.Version: 1.0.20

Ridiculous and sadIt’s been a couple years now and not all the lg tones can be used with this app even though the box they come in says they are. How many more years will it take to fix this issue I love the tones I have bought several over the years but I have not had one yet to work with this app. Like come on LG get it together. It’s been years and still not all work on here or at least none of the ones I have bought. How many more do I have to get till I find one that does. Now when the first pair came out there was a different app and it worked like a charm then as new ones came out a new app came out and it all went down hill. Very disappointed cause I can’t get the whole LG tones experience with out a functioning app. Fix it.Version: 1.0.35

Need to fix compatibility issuesI have the HBS-900 and it's not compatible. This app for iPhone needs to keep up with compatibility. It worked great with the Samsung S model phone I had. And to certain ppl on here that left a review saying you aren't missing any features that's not true as with the current issue it won't read out my texts so forth which is important especially when one doesn't want to constantly have to pick up their phone which is the whole point of hands free..Version: 1.0.20

LG App is not compatible with IPhone’sThe LG Tone Pro HBS 780 sound quality is great. I enjoy dancing around my cubicle feeling my ear drums thumping to the music and basically having a psycho dance party with myself. The app on the other hand is... Well... I can’t even say crap because apparently IOS devices aren’t compatible so I can’t even test it out. Until they have a version that is, this rating will stand. I’m starting to think you don’t even need the app. It’s more of a ploy to waste space on your phone..Version: 1.0.20

So let's just forget about everybody else?I have an HBS900 and it is not compatible? At least the app opens this time as compared to last update. LG needs to really get some folks who understands it everyone buys the latest model all the time..Version: 1.0.20

Won't connect to my HBS810My headset will connect to my iPhone 7plus but the app will not...useless app to me now since I swapped from Samsung to iPhone. Please add this device to the app because it makes no sense for me to purchase a new headset just to connect with your app.Version: 1.0.20

GarbageDon’t waste your time downloading it says it’s not compatible with your LG Headset, even though the manual says it is, you should be ashamed and embarrassed deceiving your customers. I won’t buy another LG product again, there are much more reputable companies out there to purchase products from, I wasted my money..Version: 1.0.43

LIFES GOOD? More like OKNothing I hate more than an empty promise by a corporation. Deciding factor for the headphones I purchased was that LG appeared to have added some functionality since the last set of tones I owned a few years back. Those were great but after they died I went with beats and they recently died. Anyway, I decided I’d give these new tone pros a shot since they seemed even better. Get them out and realize to use some of the functionality you need to download an app according the manual. “That’s fine.” Download the app. “The device that’s trying to connect isn’t supported”. What? How does your manual day use this app? And how does your packaging suggest that there are these features but then there isn’t. I am assuming they are adding functionality as they go but that is a bad move as a company. As a tech company you can’t release stuff that halfway works. Are we back in the days of charge before use or something crazy? Get your crap together LG..Version: 1.0.31

Not compatibleThis app is not compatible with my LG Tone Infinim Bluetooth headset. I used this app on my Samsung Galaxy smart phone and it worked great because the app supported my headset. I liked being able to hear the incoming notifications and answering calls. I have read many complaints about people not having a compatible model with the app, and since this is the only LG app for these kinds of devices, there should be a much larger group of supported devices..Version: 1.0.20

App doesn't workI can connect the headphones to the phone, but not to the app. Exactly what does this app help with on a good day?.Version: 1.0.18

Bugs outWhen it works this app is awesome, it recently updated my lg tones and now people cant hear me well and the app crashes now making it unusable! Fix please!.Version: 1.0.49

Compatibility IssuesHad the lg tone and recently upgraded to the tone platinum. On my galaxy I was able to set who I can call by pressing the call button twice and would get notification alerts. With the iPhone I can’t do any of that !! No eq settings no notifications settings nothing.Version: 1.0.20

Not SupportedI bought the LG Tone Pro and it asked to download the app Tone & Talk and when wanting to connect it says it is not supported...I would not recommend for people that are gonna use it with apple ipads it is not compatible.....Version: 1.0.35

Great headset, app doesn’t workI love my lg Bluetooth headphones. The box told me to download this app to manage the sms reading among other things but the app says it’s not compatible with my lg model, so I’m confused....Version: 1.0.31

Doesn’t connectDevice which I purchased less than a year ago refuses to connect. Not sure what the app is for if it doesn’t work with ‘supported’ LG devices. I shudder to think what happens with devices that aren’t supported!.Version: 1.0.20

Updated but app now doesn’t workHave lg tones HBS-930, updated seem like it wen through good but app quit. Went back into app but now app crashes when trying to connect..Version: 1.0.49

Extremely dissatisfied and disappointedI own 3 pairs of tones, 2 triumphs and one infinim. All three boxes say “tone & talk compatible” and to download the tone & talk app, but the app for all 3 pairs says “not supported” so is this false advertising? Should I be asking for a refund on all three pairs of headphones because you guys are liars and can’t deliver on your products? Is LG really that kind of company now?.Version: 1.0.20

Well that was stupid.Ok so I just got a pair of 780s (old I know but they are BRAND NEW in box) and the back of the box specifically mentions the Tone & Talk App and it’s features. Well I installed this app and it said my headset was incompatible over and over until I forced it closed. I was just curious about the app but I can’t even check it out. What a load of shart. Shame on you LG. You may have made good headsets at one point but this is the last iteration of the HBS worth anything. I digress. App is unusable. On latest iOS 13.3.1 on an XS max..Version: 1.0.43

Will not let you be hands free.You still have to have your iphone in your hands to make a call. It does not let you initiate a call with voice activation. The only way to use voice activation is with Siri. Which means you have to have your phone in your hands. This app will not access your contacts on your phone..Version: 1.0.20

HBS-810 and iPhone 7 = Model Not SupportedWasn't really buying this headset for the Talk and Tone features but they seemed potentially handy. Just frustrating that the instructions list how to do all these things and promote the app but the features don't work..Version: 1.0.20

So Far UselessThe text to voice option is very sporadic sometimes it will work, but most of the it won’t. And none of the other features work that they say it has. Please fix these issues. If not I think that I am going to be looking into getting a different head set. Very disappointed:(.Version: 1.0.43

Yet Another “Not Supported” Customer 🙄😡I bought the Tone Flex headset, and per LG’s instruction manual included in the box, I need to set up Voice Dial in the Tone & Talk App. Okay, no problem. I download the app, turn on the headset to connect it, and... “not supported”! What?! Why direct your customers to an app, and then tell them the app doesn’t support the product that referred them there?! Fix your app, LG!! This is garbage, and it’s maddening!! Unacceptable!!! 😡.Version: 1.0.64

What is the point?This app is just to take up space on the phone I believe. I have the hubs-1100 and they pair fine with my 11 and work fine it seems but the app is a tragic mix of what not to do as far app goes and frustration as it offers nothing even though these headphones were meant for it. What’s the deal LG? Poor customer service, bad app, product quality down....I guess they just simply don’t care..Version: 1.0.64

Bogus appThis App is bogus! The instruction booklet told me to download the app and when I got to the part that said ‘pair’ then the error message said ‘your device cannot be found, your device is not supported’ ... smh 🤦🏽‍♀️.Version: 1.0.64

App won’t connectDownloaded and opened app and it won’t connect w/ my bluetooth. Checked my phone. Phone connected with headset. Turn power on headset off and back on. App still can’t connect. Deleting app. Thousands of 1 star ratings can’t be wrong..Version: 1.0.64

DisappointedLG app "Tone and Talk" does not allow headset to pair. The instructions that came with it failed to mention that. I checked online and found LG does not support its own headset. Therefore you cannot use the features. What good is it? Come on LG- support your product!.Version: 1.0.20

Not compatibleRecently paid $120 for the LG headphones excited that it would tell me who's calling etc. The same day I downloaded this app to make that happen but when I did it would not even connect and said it was not compatible (even though it states on the box that it is a feature and is compatible with the latest IOS system). Not long after that discovery I called tech support and they told me that the latest update didn't support my headphones by mistake then they assured me that an update would roll out soon to correct it. At least 2 months later I'm still waiting..Version: 1.0.20

LG or ITunes is responsible for thisI have had my LG tones for years now and they worked on my IPhone 6plus but now they don’t work on my iPhone XR but you guys support other Lg’s but my mom has a Samsung 10e and hers works fine so please if someone COULD FIX THIS the would be great because I love my Lg’s and iPhone.Version: 1.0.43

Why doesn't the app support the HBS 810?That's silly. Poor support. Fully expected from LG..Version: 1.0.20

Nonfunctional Due to to loop in update searchThe 1st time the app ran, it successfully checked for software updates and downloaded to my headset (HBS-830). After that, it remained running in the background and when I switched back to the app it said the headset was not connected and began an update search. After a few seconds it kicked the app back into running in the background again. After repeating this loop a few times I shut down the app, cleared any apps running in the background, rebooted the phone and restarted the Tone & Talk app. This had no effect. Same problem. The apps only valid function is the initial download and update of the headset software. After that, it is useless..Version: 1.0.49

Pants!Tried several times but doesn't find the headset! :(.Version: 1.0.1

Lg tone style flex xl7Can’t believe LG would not support this for iOS. Upgraded from my lg tone hbs920 to the flex xl7 and lg app doesn’t support it even tho is a new model headset. Very disappointed. This is probably my last headset with them and gonna look to try another brand..Version: 1.0.59

App Should Do MoreI just bought the LG HBS-1100 (Tone Platinum) headset and it works with this app. This app works with the 1100, however, the headset was $199 not including tax (ouch!). I might use the voice memo part of the app but not the date and time feature as I have an Apple Watch Series 3. It will be interesting to see how the phone and app works when I get a phone call. Seeing that it’s a free app, I can’t expect much out of this app. What I find more important is the LG headset itself. I had the HBS-910 and bought the HBS-1100 (Tone Platinum). I am a HUGE fan of the LG headsets. I was in the market for new earbuds and tried numerous other brands but came back to LG. I tried the new $300 Bose earbuds, JBL earbuds, Apple AirPods, and BeatsX earbuds. Although some of the other earbuds might have a slight advantage of sound quality (though I think the LG’s are just as good), the volume of the earbuds is hands down the best I’ve tried both now and in the past. I want to be able to hear what I’m listening to when I’m outside or in a very noisy/loud environment and the LG brand is the only one that I’ve been happy with. Personally, I would give the app a 1 and the earbuds a 5 so I went in the middle with a 3..Version: 1.0.20

“Not Compatible”What is this about? It says “not compatible” even though the box said it can be connected! HBS760 is the one I use. It’s a fairly older one and should have no problems since it’s been out for awhile....Version: 1.0.20

Should add larger range of modelsI'm a bit disappointed in this app, it doesn't support models that don't exactly cost am arm and leg. You guys used to have an app similar to this one before this one replaced it and it was the best Bluetooth companion one could ever have. I had the original model of LG headphones at the time and the app would read text sender, what text was and ask if you wanted to reply or cancel and worked angelically. I wish that one was still available. But now I have the HBS750, HBS780, and HBSA80 models and none are supported by this.Version: 1.0.42

Not supportedI just bought a lg tone pro hbs-780 5 mins before posting this and wanted to go into the app to look at all the settings and get what did I get. Device not supported message. Read the reviews on this app before I bought them and thought I’d pull the trigger and try to use it but if you want a headset you can use a app with it’s not lg’s headsets if they improve their app I may give them a better review but for now I’m just going to use the headset as is and see if I like them. Thanks lg for not changing anything after all the 1 star reviews. 👎🏼.Version: 1.0.20

WaitingI’ve had this app with other lg tone headsets, and it worked perfectly. But unfortunately with me having to buy a new headset, “ 780”, it’s not compatible with this at all. I hope they will make the 780 compatible so I can use this app again..Version: 1.0.31

LGHBS760I wish that I could connect my LG Tone Pros to the app via my iPhone so I could have some more in depth controls... :-(.Version: 1.0.20

UselessLG makes absolutely no sense at all. This app will not work with all Tone and Talk headsets, but the version available through the Google play store does. This wouldn't be a problem if my headset wasn't set to "no alert" for text messages, email, etc. by default. A company as big as LG should be able to do better than this..Version: 1.0.20

News Flash!!!For all you complaining that the app doesn't work with your particular model??? Mine does and trust me...it doesn't do anything different than what you can already do without the app. I used it once and after 2 minutes I realized it just adds another device in Bluetooth menu when connected. You can't even name your device! So sleep easy knowing your not missing out on anything this app has. (Or doesn't).Version: 1.0.20

Not fair for LG-HBS900 and IPhone6Tone and talk does not support version LG-HBS900 for iPhone 6!!! In the manual it just shows google play and the scanning code. I downloaded the app all happy. I opened up the application and right away It kept repeating "your headset does not support this app. " Very sad, was looking forward to using this application. :(.Version: 1.0.20

Waste of timeLike everyone says... it can’t connect. I have an 810, 920 and 930 ... same with all of them, “can’t connect.” The link to a manual takes you to the wrong place and the in app manual is pathetic. Come on guys! Fix this!.Version: 1.0.64

Support more heaphonesPlease allow compatibility with the LG HBS900!!!.Version: 1.0.31

Tone and talkApp just keeps shutting down after I open it total waste of time!.Version: 1.0.49

LG is dropping the ballI bought a new HBS-XL7 headset and eagerly installed the Tone Free app to make it work better with an iPhone. The app told me that my headset was not designed to work with that app and provided a download link to this app, which told me my headset is not compatible with it. So hardly anything works- I have to use all the controls on my phone and the only thing the headset will do is allow me to listen to music or calls..Version: 1.0.64

Too many models not supported!I downloaded and tried to start using the app (as it says I can on the box) and I get the message: this model is not supported. Glad to read other bad reviews that say I'm not missing out on much. But when you pay near $100 for "premium" headphones you expect to have the features it promises. LG Please update and take care of your customers!!.Version: 1.0.20

Improved new versionDid not connect HBS 35 on iPhone 6 at all Headphones work fine otherwise. Update. The new version connected and updated the device software. So ok now..Version: 1.0.42

App developer CHECK this it DON’ T WORKPlease check this it DON’T WORK with lg Bluetooth headset. I have been waiting for over a year but still not update to fixed the issue that ....... I have a Apple phone but I m a huge fan of lg please make it COMPATIBLE with lg 900 and other.Version: 1.0.20

Not compatible eitherBought a LG Tone Ultra and one of the “features” is that it works with the Tone & Talk app. It even has the product name in the app name! Go to open the app, says my headset isn’t compatible. Huh? Talked to customer service and they said ‘some of the features may not be available on Apple devices’ which I responded with the fact that it doesn’t even connect, let alone have some features not work as it won’t even talk to it. Fix this LG! You’re better than this! There are plenty of headsets out there that work better than these and have apps that actually work rather than false advertisement. Bought this headset thinking I’d get more features with the app, but instead I’ll be returning it and getting something else. Listen to all of us, fix your app and fix your thinking that it’s just a small issue that doesn’t deserve any attention. We’re stuck with those small issues and we deserve to have a working product as advertised..Version: 1.0.20

Not enough supported headsets :/There isn't much support for the LG Tones, especially the HBS900s. There should be more variety to what headsets should be supported and hope this will get resolved..Version: 1.0.20

Not working with iPhoneI had this working with my Samsung s5 then I got the iPhone 8 Plus now it says can not connect this device that is trying to connect is not compatible. They need to fix this as it says right in the app that it works with iPhone iOS 8 and higher so fix this please as I have paid a lot of money for these LG Bluetooth headphones.Version: 1.0.20

More rubbish from LGPhone connected to BT headset, app says 'no headset found' ha ha!.Version: 1.0.20

Doesn’t workI don’t understand. It hooked up fine the first day. A couple of times it hooked up without issue. Now all of the sudden my neckband is not compatible? This app needs an update soon. It’s complete trash..Version: 1.0.64


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