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The New Yorker App Complaints & User Negative Comments 2024
The New Yorker app received 160 complaints, negative comments and reviews by users. Have you ever had a bad experience using The New Yorker? Can you share your negative thoughts about the new yorker?
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The New Yorker for Negative User Reviews
✓ Unnecessary switch to a worse appNice job. I was directed to switch to the new app today by a message saying that the old one was about to become obsolete. The new app did not find my subscription right away even though it gave the option of giving my address. And then when I finally linked my subscription I discovered the new app is of the kind where you scroll down the page to click on a story instead of being able to just swipe through the pages as if reading an actual magazine. The New Yorker used to be one of my favorite magazine apps and now it’s lousy. National Geographic did a similar dumb “upgrade” a few years ago but now I believe has changed back to pages. The Economist is also now awful..Version: 7.2.0
✓ Good content, bad appPurchased the online subscription, but slightly regretting it. It’s a small fault but crucial for long form journalism... the “save your place” feature just doesn’t work. So, if you are halfway through an article and switch to another app to, for example, check a text then when you switch back you have to find your place again every time..Version: 4.1.1
✓ Big mistake.Incessant emails impossible to unsubscribe from bordering on harassment and abuse. Can't wait for this useless subscription to end. What a mistake..Version: 8.0.1
✓ New app not an improvementYour new app is not an improvement. The old app was the magazine itself you just swiped through and you saw the magazine page by page as it replicated the print edition. Now it has stories all the ads are gone. Don’t your advertisers want people to see ads that they are paying for? When I called customer service they said older people had problems with the old app. Really? Are we idiots? Please bring back the old app it’s working now but I’m sure it will be retired like an older person. This is a bad step backwards. After I finish this I’m going to call Netflix and tell them that people using the app are no longer seeing the ad they are paying for..Version: 7.2.1
✓ FrustrationI would love to subscribe but why is it so hard. I am in a never ending cycle of trying to subscribe and then being denied access. Impossible to get a reply from customer service..Version: 5.3.4
✓ Headed in the wrong direction…For a couple years, The New Yorker defined the best way for a magazine to adapt to the digital age, with a beautiful, useful app. That trend seems to be slipping away sadly as their concerns skew more toward what I can only assume are marketing/tracking efforts. Functionality (like trying to go backward out of an article) is getting hidden for what feels like someone’s idea of aesthetics, which is also presumably driving the maddening narrowing of the layout. I use an 11” iPad Pro, often in landscape, and to have the app now display large blank margins on both sides is infuriating. I want the app to take up the whole display. Readers use different screens. Don’t assume their is a bunch of space available. (People on iPad minis must be furious.) The app randomly logs you out after updates requiring re-authentication (which stinks when it decides to happen on a flight), which is definitely related to usage tracking..Version: 8.9.0
✓ PrivacyPlease remove your app security issue with pasting from clipboard without any reason like other apps have done since the latest iOS exposed this dodgy behaviour..Version: 5.2.1
✓ Please save our place. Please.I can’t take it any more. I can’t believe the New Yorker can’t create an app that will keep my place in the article I’m reading. If you just go to another article and go back, you’re at the top again and have to scroll through the whole thing trying to find your place, which considering the length of New Yorker articles is not always a trivial task. If you’re away for more than a few hours, the screen goes blank and you can’t get the article back unless you go to another article and then back, which, naturally, loses your place. It’s insane and infuriating and makes reading the magazine a chore for everyone who doesn’t have the time to sit and read an article from beginning to end in one sitting, which is everyone. (And even if you do, if you accidentally scroll away, which is very easy to do with this interface, you’re screwed.) I tell everyone who’s thinking about subscribing about this and have discouraged a few people from even trying. After 35 years of reading the magazine I’m about to unsubscribe myself because this reading experience is just not pleasant anymore. And no I’m not an ancient person who doesn’t understand technology, I work at a software company and I would be embarrassed if we produced a user-unfriendly product like this..Version: 6.8.0
✓ Ripped offHave enjoyed this app but today I found I can no long access it despite having a subscription via apple. Disappointing..Version: 6.6.0
✓ Can no longer access and support enquires not answeredI have subscribed via the app for years but with the updated version can no longer log in, and the ‘restore your subscription’ does not work at all. I have sent repeated emails to the new app support address but not a single response. Useless..Version: 6.7.0
✓ FraudSubscribed but doesn't give access to read..Version: 5.3.1
✓ Useless audioThe New Yorker is fine, this is a review of their app, not their content. Having audio articles available is nice, but without any way to download them it is inconvenient to actually use them. I like to listen to news while commuting or at my cottage (without using all of my data) and I never listen to the New Yorker because, unlike basically every other news service, you cannot download audio..Version: 6.4.0
✓ Annoying appYes, I’ve subscribed for years but the app is so bad. It keeps signing me out. And now I have to “link” my subscription. I pay for it. I read it online. It does its best to make it difficult and I am absolutely fed up with having to sign in again every few weeks..Version: 6.4.2
✓ Not updated for iPad Pro!.Version: 3.3
✓ DisappointingI love the content and have loved the app, but restoring my account since changing my IPad has been a nightmare, and customer support have proved extremely unresponsive. Repeated attempts with a flawed change password link etc. Distinctly unimpressed.Version: 4.2.0
✓ Love the magazine, app has a few issues...- Whenever my subscription auto-renews, it unlinks my account and shows my subscription as terminated. I have to physically relink the subscription every time. - PLEASE PLEASE PLEASE give us a "dark mode"! I want to be able to read the New Yorker at night without doing additional harm to my eyes and sleep cycle! I know I am not the only one who wants this option. - I wish the search bar was more sophisticated. It would be nice to search by the author's name (and even nicer to be able to click on the author's name to see what else they have written for the magazine - sometimes I just want to catch up on what Rachel Syme and Naomi Fry have been writing lately!).Version: 6.5.2
✓ Sadly broken on iPadNew Yorker content is great, but for some months now the app fails to keep its place inside an article. Instead, opening the app yields a blank screen. Go back, reload the article (if you can remember what you were last reading) and it takes you back to the start of the article. So, hopeless if you wanted to put down your device mid-article and return to it..Version: 6.8.0
✓ The new app is almost unusableAfter being told by the old app I had to transfer to the new I am very disappointed with the new version. 1. The icons to indicate if an issue has been downloaded or not are very difficult to distinguish between. 2: Migrating my subscription did not retain my current download status. 3. The largest font I can set on the new app is too small for me to read comfortably. It is the same as the medium font in the old app. The amazing content of your magazine is being let down by a half baked deliver system..Version: 6.7.0
✓ After capturing all my data, you forget meConde Nast developers make certain they capture all your data — except that they have designed their app to force you to sign in on a regular basis, perhaps to confirm that the information they have on you is still current. So see an email from The New Yorker with a tease about an article, click it, expecting to read the entire piece, and expect that, at least once a month they forget you, and ask you, for the hundredth time, to link your mailed subscription to the online version, and ask you for information they’ve had for years. Sounds like developer dementia, which has no cure..Version: 6.8.0
✓ Doesnt workI cant do anything, it is frozen in the consent screen. I tried everything and i cant access anything..Version: 6.0.1
✓ Can’t unsubscribeOk leftie magazine if that’s your stuff - absolutely impossible to unsubscribe. I have contacted every email and like are broken...no one will contact you back...currently stealing money from me.....Version: 3.3
✓ Good but battery killerThe app is pleasant to use, provides me with access to everything cleanly. Remembers where I was in articles, and allows me to save articles for later reading. But it is a battery killer. Using the app, I can feel the case of my iPhone 8 warming up significantly, and terminating the app, I feel the case cools. For that reason alone I limit my use of the app to just dipping in..Version: 8.2.0
✓ Why?!This review is for the app not the magazine. I have been an app subscriber for a long time. Before they updated this app many years ago your place would be saved in an article. Now as soon as you scroll away from an article even if by accident it takes you back to the beginning. Also it is very easy as you scroll down to accidentally turn the page - it is very sensitive and no it’s not my phone settings. Because of this sometimes I have to scroll back and find my place over and over again. Cmon developers - people have complained about this many times before and still no fixes?? Why oh why did you spend money making this app much worse from a UX perspective?!?!.Version: 6.5.0
✓ Dark modeWhere is dark mode? 😞.Version: 4.2.0
✓ Be careful subscribing on the websiteSubscribed on the website during a flash sale and now can’t log in to make sure my subscription doesn’t auto renew. The Apple subscription prices have increased massively so I thought this would be value for money but I guess you get what you pay for..Version: 8.1.1
✓ Woeful subscription serviceI agree with 22 Jan review. You can have your digital subscription paid and not be able to access the magazine. Conde Naste uses very complex methods that are circular and incredibly frustrating. Most subscription services across the globe are straight forward. Not this one.Version: 7.2.1
✓ Great app but the ads are annoyingIt seems over the last month, the ads have gotten more frequent. Why pay to have a subscription when they seem to be supported be with ads anyway?.Version: 6.4.1
✓ Really, Richard Brody?For those who want movie reviews from a critic with no knowledge of history or who seemingly takes his critiques from those who have actually seen the film in question....Version: 4.2.3
✓ Huge Data usage unexpected offline downloadThis app used a huge amount of data (something like 4gb over 10 minutes) for an article in an issue I had downloaded while on Wi-Fi. I turned data back on to be able to log in (another bug is it logs you out if you turn data off). This was an article about china’s fishing industry that had a heavy media component with infographics and video. This is absolutely absurd. I’m still unclear what happened. But if you download an issue while on Wi-Fi, it shouldn’t suddenly use two movies worth of data to read an infographic. Worse yet there’s no feature to say “stream on Wi-Fi only”. Clearly others are upset about this app but wanted to add my experience in case others received a frightening data usage in their bill..Version: 8.9.2
✓ Cancelling subscription Proving very difficultI can’t even get any information as to how I to do this ..Version: 8.0.0
✓ Sign inThe sign in button hardly ever appears..just the subscribe button. So frustrating..Version: 5.2.0
✓ Don’t do itThis is the worst customer service I have ever seen. They loop you in for a trial and then make managing your subscription nearly impossible- the articles aren’t worth it, save your time.Version: 6.3.1
✓ An embarrassmentThe magazine is great the app loses all knowledge of being paid at any opportunity. Their support is that of a circulation 500 parish magazine. Don’t waste your money..Version: 6.5.1
✓ Terrible appThe app is full of bugs, there is no customer service , and it keeps asking me to subscribe even though I have a subscription. I could go on, but the magazine is very good so I put up with it all. It’s time for a new app..Version: 8.9.2
✓ Jumps all over the placeAfter years of being the supposed app of choice for New Yorker readers, I still find the app jumps all over the place when returning to an article to read, which is a pretty bad experience compared the original newsstand app which is solid as a rock..Version: 6.1.0
✓ Great until App Store subscription not recognizedI have subscribed for many years via the App Store with subscription renewals being processed automatically via PayPal. My current subscription is shown as valid to October 2022. Today, 21 January 2022, without warning, I find myself unable to access the App unless I subscribe. There is no way to restore previous App Store purchases (the link is disabled) and the only other way to restore access is to link to a print subscription (which I do not have). If The New Yorker has now decided that access to the New Yorker App requires a print subscription there should have been clear notice of this plus a refund of any outstanding subscription period (in my case about 9 months of a 12 month subscription). I have received neither. I am waiting for a response to my Support request. In the meantime be warned that this app may not be what it appears to be and think twice before risking your money..Version: 6.5.2
✓ Great when it works but doesn’t work all the timeThis is a great App - when it works. Unfortunately a lot of the time it refuses to give me access and says it cannot find my subscription. This is despite having renewed for $199 in the past two weeks. I have contacted their customer service a few times and they resolve it for a few days and then I lose access again. For the amount paid for a subscription this is very disappointing. Recommend for the content but not the technical/ functionality of the app..Version: 8.9.0
✓ The New Yorker is great……the app sucks. Had to switch back to print edition..Version: 8.9.0
✓ Poor Account ManagementOffers functionality for articles but lacks subscription management and other account management features..Version: 5.3.0
✓ Linking to iTunes subscription is consistently an issueThere are no instructions on how to link iTunes subscription to this app in FAQ. Currently the “relink subscription” app is dead / goes nowhere..Version: 5.0.1
✓ Ongoing problems with international sign inSigning in with a non-US based account has been a problem on every version of the website and apps for several years, this app is no different. And clicking on the "email us" icon for customer support does nothing. Absolutely infuriating..Version: 4.2.0
✓ UnreliableApp crashes very frequently. I have lost bookmarks twice and got no answer from customer service when I asked if I could retrieve them. Unreliable..Version: 3.0.2
✓ Ads cover content!Sometimes it’s impossible to read articles because ads cover the content. I subscribe to many digital magazines - this is the only one where it happens. VERY annoying!!.Version: 7.2.1
✓ 1 major flawOverall the app is great, but there is a singular flaw that makes it almost unusable. When you have an article open, switch to another app, then switch back, it does not keep your article open. It puts you back into the main menu. I find this behavior is worse (occurs more frequently) when the article I’m reading is one that I’ve explicitly searched for as opposed to one I found in the main menu. I would be happy to amend or remove my review if this behavior is fixed, but as it stands, I find myself reading the New Yorker in the clunky web browser instead..Version: 5.2.1
✓ Took My Money Without My AuthorisationThis deserves 0 stars, paid $14 for a student subscription the subscription didn’t work so a waste of money and then they charged my $146 for no reason without my knowledge even though I canceled as it didn’t work. SHAME ON YOU.Version: 4.1.3
✓ Crap AppRequires repeated sign in. Designed to annoy..Version: 6.6.0
✓ Ads covering paragraphsAds are being displayed on top of the paragraphs, instead of displaying them in between. As a result, the articles are unreadable..Version: 8.0.1
✓ App logs out early subscribers every timeEver since conde nast created its own account system the app logs out previous subscribers who purchased theirs via iTunes Store with an Apple ID. I still pay $100 a year and I haven’t been able to read anything unless it’s on a web browser. This is so annoying I’m going to cancel my subscription..Version: 6.6.0
✓ App won’t work, I want my money backLast Thursday I paid for a 3 month subscription and the app won’t link my digital account. I called support and they told me to wait 24-48 hours before trying to log in. There’s only an option for linking the print account. It has been several days since I called support… 24 hours ago I emailed the support team and they have not responded. I was charged on my PayPal for the subscription but New Yorker failed to send me a confirmation of my payment. Ideally I’d like to just be able to access the articles, but if not I demand my money back. This is ridiculous! It is now Wednesday of the following week and I’m still unable to access the articles. :(.Version: 8.8.1
✓ Dark mode please?The content is 5 star. But please can you offer ‘dark mode’ for the app? Reading in bed is impossible - it’s like staring into a torch!.Version: 8.2.4
✓ Bookmarks won't workSaving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't. The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature. I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further..Version: 3.2.4
✓ Crashingly buggy audioWhile I appreciate that many stories on this app are accompanied by Audm narrations, I’ve never had more trouble with audio than with this app. Half the time the audio doesn’t even play. When i can manage to coax the audio into playing, it crashes unexpectedly if I do so much as navigate to a different page on the app. Even just pausing the audio is a gamble, since very often paused audio will not start up again. As a big fan of the New Yorker but not someone who likes reading long articles on a phone screen, I am greatly disappointed at the quality of the software. The fact that I cannot easily search for stories with accompanying audio is a frustrating limitation I could live with, but the vexingly awful behavior I experience makes this app mostly useless for me..Version: 5.2.1
✓ Audm player doesn’t workI loved the app because I could listen to articles when commuting to work. But the player has stopped working for me since about a month ago..Version: 3.4
✓ Top Stories page missing/blankThis app is usually brilliant, but I'm suddenly not able to see/load any of the top stories, which is the bit that the latest update is meant to have "jazzed up". I've tried deleting and re-downloading app, rebooting phone, etc. but no joy. Bummer..Version: 8.6
✓ Impossible to accessI have a current digital subscription but as an international customer find it impossible to use the app on my mobile device. The “ link to subscription “ process requires an address in USA or Canada..Version: 8.6.1
✓ This App Is AwfulI’ve been a regular New Yorker Reader for decades. Sadly, every iteration of their attempt to create an iPad version has been a miserable failure. For example, say you’re reading an article in the current issue. You have to put your iPad aside. When you come back to The New Yorker app you’re greeted not with the article you were reading, but with a blank page. If you click the arrow at the top of the page you’re taken back to the contents. You find the article you were reading and select it. But instead of taking you to where you left off in the article you are taken to the very beginning forcing you to manually scroll through the article until you find the place where you left off. This act of cruelty to the reader is inexcusably bad programming. After all, the technology to "remember" where a reader left off has been around for a long time. The Kindle app remembers where you left off reading a book and allows you to continue across all devices. I could go on, but this one defect alone is sufficient to justify the one star rating..Version: 6.7.0
✓ DisasterThe app is a disappointment - or better say a disaster ! It keeps telling you that you don’t have a suscription when you have one so you can’t read anything. Love the magazine but this app needs to be fixed and I would not recommend it at all..Version: 8.9.0
✓ What was wrong with the previous app?The previous app worked really well for offline reading of the magazine. Articles were in order, the story opened where you had left it, and the issue’s cartoons were present as a treat at the end. I appreciate this new app is more interactive but if if I wanted that, I’d go to the website. Now articles seem to change order randomly, to the extent that I have to check the contents at the end to ensure I haven’t missed anything. Articles return to the start when I leave their page. Scrolling is sluggish and often freezes. And the cartoon tab is infinite! Not good for people like me who like to be able to complete things like magazine issues. Bring back the old app!.Version: 6.3.1
✓ Don’t Bother (Unless You Want A Surprise Charge On Your Credit Card)!Great content, but sadly the fulfilment company, CDSfulfillment, is garbage. I contacted them to cancel my renewal since I prefer the paper copy and after three emails claimed they couldn’t find my account. I was told to go through the App Store. So I went to the App Store and cancelled the renewal. Two weeks later I wake up to a notification that my credit card has been charged a yearly subscription fee! Strange since they said they could not find my account and the subscription was cancelled on the App Store! Now I have to spend my time chasing the money I’m owed when I could be reading the paper copy of this magazine, which I should’ve gotten in the first place..Version: 4.3.5
✓ Login - very convoluted, doesn’t workTried signing in. It just doesn’t let you in with correct desktop info. Annoying app.Version: 4.0.5
✓ The app signs me out several times a day and requires a subscription numberI have been a subscriber for a few years, and I recently downloaded the app to be able to access the content from my phone. My issue is that the app signs me out sometimes multiple times a day. To access the articles, I am asked to link an active subscription, which means I must enter the account number and country each time (I’m subscribing from outside the United States). My email and password are not accepted as evidence of an active subscription, despite the fact that I am able to access my articles on a web browser using email and password. This is very annoying to have to find the subscription number each time..Version: 8.2.3
✓ Ads even after subscription???Extremely disappointed to still see ads from Google despite being subscribed to the app. I would never use the app again until the ads are removed. Now I would only read your articles on browser with Adblock on :).Version: 8.8.1
✓ BuggyCrashes constantly. Audum features rarely work. I love the publication but spend most of the time struggling to read it on the app..Version: 6.3.1
✓ Wish I’d gone for the print subscription ...... but I live in Greece and figured the postal delay would be a cause of frustration. Basically, I just want to download the magazine to my iPad and flick through page by page, like a hard copy. I don’t want links to “top” stories ... they may not be my top stories ... I just want to navigate through the magazine. I also want a simple link to ALL the podcasts, including the back catalogue. Maybe I’m using the app wrongly ... I’m not exactly the online magazine queen ... but I don’t think so. This app just doesn’t work for me..Version: 5.3.1
✓ It’s a bit hit or miss whether the iPad App worksI only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years..Version: 3.3
✓ So frustrated with this appConstantly glitchy. Sometimes I’m not even able to access an entire edition. Such a high quality publication deserves a better app than this..Version: 4.0.5
✓ App always puts you back to the front pageThe app is fine when I’ve dedicated myself to using it. However, it promises to remember where I last left off, and it never does. Even if I don’t fully quit the app, if I close it briefly – for example, to quickly answer an incoming text before reverting back – when I open the app again, I’ve not only lost my place in the article I was reading, but I’ve lost the article altogether and am taken back to the front page. So I have to type the article title back in the search bar and then scroll past multiple paragraphs to get back to where I was just seconds prior. Pretty annoying, and on bad days or when I’m reading a good article, infuriating..Version: 4.2.3
✓ July 2022, forced app upgrade, dumped old saved issuesLongtime print - online subscriber and reader here. Was pleased that with prior “print edition” app i could download AND SAVE issues to view on a large-screen ipad, or a mini for airplane reading. After a forced app upgrade years ago, all my saved full issues deleted, had to redownload each and every one. On a rural connection DSL it takes a minute per issue and mind numbing icon stroking and scrolling. July 2022, again, the app is upgraded, all my saved issues are not ported to the upgraded app. I got to a google-fiber wifi to download issues, all over again. (Edited) at first it looked like i could only download current year issues. Then i went back and noticed a “year” scroll menu (top right, then bottom) to allow prior-year issue download. Back to 2008. So, next app upgrade, will CN continue to refresh archives, or will the old bits just vanish? Twice, issues were not imported in the app upgrade. Remember, readers. Your online media are ephemeral. If you value the content, save the print edition, because CondeNaste may or may not continue to refresh any paid-for archive of digital content. Fortunately, my “saved articles” list, which was initially blank after the upgrade, reappeared after a minute or two- i think it is intact?. So, rating: content quality, 5 stars. Delivery and loss of archives, zero stars. Old issues have been deleted twice, now..Version: 7.2.0
✓ Unauthorised subscriptionI was a subscriber a few years ago and did not wish to continue my subscription. The Newyorker has now for 2 years renewed my subscription without my authority and for the second time I have to go through the process of getting the subscription refunded. Beware..Version: 6.4.0
✓ Ads ads adsI paid for a subscription, yet this app is riddled with ads for Fox News. Nasty..Version: 6.4.0
✓ Great content; terrible podcast appI downloaded the app hoping for an easy way to listen to some of the great long-form articles. The audio content is hard to find, and the audio player is buggy and poorly integrated. Siri reads incoming texts and driving directions *over* the podcast audio (instead of pausing it). What’s worse is that the app doesn’t even register itself as an audio player! This means that the usual controls on the lock screen don’t work — there’s no easy way to advance or go back 15 seconds, nor even a play/pause button! Tapping on play (or using my headphones cord’s button) causes my music to come on (as if I had been listening to nothing) and after that I have to go back into the app, find the article I was listening to, and restart the stream..Version: 5.2.0
✓ Unusable on iPhone XBought a subscription. I downloaded the magazine I wanted to read. In reading the specific article I was keen on reading, screen just slows down and then goes completely white. Have to restart. Happens again and again. Copy of magazine is therefore inaccessible and subscription useless..Version: 5.3.2
✓ Ads block contentIt's totally absurd that animated moving ads appear in the downloaded copies of the magazine, and are sometimes positioned wrongly so they block the actual article. I miss the old, simpler magazine app. It provided a better reading experience and made it easier to seamlessly transition between digital and physical copies..Version: 8.0.1
✓ Irritating bug has never been fixedI love the New Yorker and find the app to be very presentable and easy to use. But it has an infuriating bug that drove me to unsubscribe a year ago, and now I have resubscribed I find it’s still there! Every time I am reading an article and switch to another app, when I switch back to the New Yorker app it reloads the article and loses my place. And after a few hours it will sometimes even return to the Top Stories page. So I lose my place in the article! I don’t even know why it needs to reload, as the articles are presumably not updated. It is extremely frustrating and I wish the developers could fix it. I’m on iOS 14.4 FWIW..Version: 5.3.4
✓ Google ads block contentI have had few complaints about the New Yorker app until recently. As I try to read an article I am being disrupted by ads that pop up in the middle of the text. If I try to delete the ad, I get a replacement box from Google asking me about the ad. I can’t get rid of it and am trying to read an article with chunks of type hidden by unwanted ads. There have always been ads on the app but these pop ups that cover up text are not acceptable. What was once an excellent reading experience has now been ruined and I will have to go back to reading the New Yorker in its paper version. Shame on you for prioritizing money from ads over the user experience!.Version: 6.8.0
✓ Need to return the NYer Print app to iPad that offers the entire print edition each week.This replacement for the NYer Print app no longer offers the entire print edition of the magazine, advertisements and all. Sure, it is nice that the New Yorker Website offers content that changes daily, and that they link to that content from this app, but what makes The New Yorker experience special is the fact that it is a weekly print publication able to encapsulate an experience of a year in 48 or so issues. It loses too much without the weekly deadline and the determination to present only the best of what was available. Please bring the NYer Print app back to the iPad. It is still available on other platforms (including the iPhone)..Version: 6.4.2
✓ Old app much betterSummary: flashy GUI (graphic user interface) with poor user experience. Keeping closest to magazine is best. Form is function. Too much scrolling for anything annoys everyone and we all know it. Can’t choose individual Talk of Town stories. Can’t see entire contents in one view or choose them on tablet. Do not recommend. Use the print version, it is superior. Mine comes very late by mail, which is my problem, I guess. 4 stars for the actual content, which is delivered without bugs. 2 stars for the rest. Rely on the magazine for a better experience..Version: 6.6.0
✓ Total frustrationI’ve been trying to read articles on my phone and MacBook only to get notices to link my digital subscription with my print subscription. When I followed instructions, I got a message they were already linked. Three calls to customer support, both at the print subscription and the digital subscription numbers finally got me to read a few articles and I was told that I only have a digital subscription. That would be fine save for the fact that I lost three weeks’ of access and now I again cannot read any articles with messages that subscription ran out, (incorrect) or that I need to link my subscriptions (also again incorrect)..Version: 8.2.4
✓ Charged $140 AUD for a cancelled subscriptionI cancelled this subscription as I was only interested in subscribing to obtain the tote bag. I was then charged $140 and have searched the app for the cancelation tab which is no where to be found (probably because it should already be cancelled!!) only the “renew subscription” is available. I have emailed and am yet to hear back about a refund. I am very disappointed..Version: 5.2.1
✓ App limited useApp does not work well on iPhone..Version: 6.0.1
✓ Frozen on consent screenI can’t even try and pay for the subscription, I am stuck on the consent screen. The joke is that I’m trying to access a specific article and this is my last chance - I guess the catch-all NY punchline even works for this app..Version: 6.0.2
✓ Won’t let me cancel subscriptionDespite many attempts either Apple (most likely) or this app wont provide a cancel subscription only renewal options..Version: 3.2.4
✓ Subscriber who is frustrated!Long time all access subscriber, over the past year this App has been an ongoing source of frustration! My user name and password is not recognized on my iPad no matter what steps are taken. Long frustrating calls with New Yorker tech support reach no resolution. Then, mysteriously, it seems to work again. And then, just as mysteriously, again I have login problems. This could be a good product if they just put the developer “A team” on the project!.Version: 4.1.2
✓ Keeps asking me to subscribeI already have!.Version: 3.4
✓ Great content, not a good appThe New Yorker has great content. But...this is not a good app or experience for reading it. Whatever you do, don’t leave an article while reading it on your phone. If you navigate away from the app at all — briefly turn off your phone, go to answer a message, anything — when you come back to the article it will go back to the beginning, not pick up where you left off. In some cases, it doesn’t even come back to the article itself — it takes you back to the feed. How long have they had to work on this app, and they haven’t managed even the basic task of allowing you to pick up where you left off when you navigate back to the app? Clearly no focus on user experience..Version: 4.2.0
✓ Largely useless because it doesn’t save my placeIn previous versions of the app, I could go start an article or story, set it down, and when I returned to the app it would take me right to where I left off. Since they added the Top Stories feature, I always get taken to the top stories as if I wanted the New Yorker to be a leaderboard of current events. Since I rarely finish what I’m reading in one setting, this means that each time I open the app, I have to tap on the magazine section, then often figure out which issue I was reading, tap the issue, find what I was reading, then try to remember where in that article/story I was. Given that I’m often reading in the app when I have short periods of time available, or before I go to sleep, I’ve used up half my time by the time I’m where I left off. It’s a bummer that they’ve prioritized trying to funnel you into the latest story rather than creating a user flow that supports finishing longer articles..Version: 8.9.0
✓ Some issuesThis app keeps saying my subscription is not active after I’ve confirmed my subscription multiple times. I’ve needed to put in my account number and zip multiple times a day. With the address confirmation option when you choose the state it still shows as needing to be entered so it doesn’t work, you can only use the account number option (at least one works I guess, otherwise I wouldn’t be able to link it at all) It’s pretty infuriating. I’m also surprised there isn’t a dark mode option. That will be a re-subscription dealbreaker for me to be honest. Last, It would be nice if one of the main links on the bottom took you straight to the crosswords instead of scrolling vaguely to the upper middle of the article list every time..Version: 8.9.0
✓ Subscription cancellationQuite impossible to cancel subscription despite your undertaking to do so. Digital theft by stealth..Version: 3.3
✓ No regular loginWhy can’t you just have a regular login like a normal app with a password? Why do i always have to sign in with a verification email it’s a darn annoyance as i don’t have the email on this phone and i need to go to my laptop receive the email than forward that email to the email on my phone then activate.. can you just stop this madness? Why won’t the app remember me? Why does it think it’s opening up on a different phone every time? Let’s keep it simple. You think someone’s going to hack into this to read an article?.Version: 8.9.2
✓ Ads ads adsWhen you pay this much for a subscription, it’s extremely disappointing to have the articles filled with ads..Version: 8.9.0
✓ Incredibly hard to cancel membershipJust realized I’ve been charged for months after a free trial last year I signed up for last year. Been trying to do figure out how to cancel for over an hour. They make it incredibly difficult..Version: 8.0.1
✓ Can’t link to subscriptionCan’t get app to link to my subscription despite following instructions. Email helpline doesn’t respond. Sigh. A five star magazine. One star customer service..Version: 6.5.3
✓ The AdsI am a paid member but I still there are so many ads. Why? This is not what I pay for. Please remove the ads!.Version: 3.4
✓ Still no dark mode support! Why?!Great magazine but app is terrible when it comes to visually impaired readers - still no dark mode support years after it was introduced in iOS. I have to read in the News app now, which has excellent dark mode support but makes you pay again for a News+ subscription even though you’re already paying for the New Yorker one. Not a cool situation at all - but that’s the only option right now for people who can’t read glaring black text on a white background, especially for the kind of long reads the New Yorker is famous for. It’s disappointing - I expect much better from a magazine I have subscribed to and read religiously for years now, and one that has always struck me as striving to be inclusive of everyone :-/ I just had to delete the app as links keep redirecting to that white glare. You could at least add the option..Version: 6.0.2
✓ Cares more about delivering ads than contentPopping up full screen video ads is not ever ok. Having animated ads in a reading app is not ok. Not saving place in articles is annoying. (Also probably because of ads - otherwise not clear why page needs to be reloaded every time I switch back to the app. No other reading app I have has this problem.) Besides that it’s good. But this is enough to turn me off from reading. Today’s pop up was the final straw. I’m switching to the browser. I’m a customer. I pay. I love the content. You are undercharging for it. So charge more instead of spoiling my reading experience..Version: 4.2.3
✓ Makes you want to go back to paperThe stars all go to the articles and the writers The app gets zip Latest version of this mistaken effort to “improve” the app finally “remembers” where I left off reading, but only by marking the article as a blank page. Article before and after are visible, and eventually the one I stopped at comes back to view (although, unhelpfully, at the top, not the actual place where I left off) And what is wrong with you guys removing all the ads from the digital content on one side and instead inserting (useless) Google ads to obstruct the view of article text? Oh, and techies, maybe there is internet everywhere you go, but I go places where there is none. Please let me download my unread issues To management: you should not give in to the “breaking news” business model. Your consultants may tell you otherwise, but its not what your faithful readers come to you for. 50 weeks of content is already hard to keep up with. Daily doses overwhelm. :(.Version: 8.1.1
✓ Unable to link subscriptionUnable to link my subscription, and customer support does not respond. Yet my account has still been billed. Not happy..Version: 6.7.0
✓ Could be greatI love a lot of things about this app, but two things I really don’t like: - I wish they would add a dark mode! I often read at night before bed, and even with my screen lighting turned down and orange-y night mode on, the white is annoying. - It used to be that when I closed the app, or switched to another app and back, it would return me to the same place in whatever story I was reading. But since some recent update, I now often see a blank white screen when I reopen the new yorker app, and when I toggle back to the story I’m on, I get thrown back to the top of the article. Needless to say New Yorker stories can be quite long, so this is discouraging..Version: 6.5.1
✓ Little things add upThe great thing about TNYr is you’ve got a flow. GOAtT, followed by David Remnick’s thoughts, followed by cute stories by clever people. The app doesn’t flow that way and that’s a disappointment. It goes to big stories you’ve spent money on right away. I somehow feel like I’m not getting the whole meal - just the entire’. For people with aged eyes you’ve got a handy slider for text size... it doesn’t work. Little things. It’s more difficult thAn necessary to ask for something and get it. Whether that be a topic or story or writer. But it IS the New Yorker on my iPad, and that’s pretty terrific..Version: 6.7.0
✓ Won’t recognize my digital subscriptionI don’t know what you have done with the latest update but you have utterly locked me out. Keeps asking for my print subscription details. Doesn’t the app know that you also have digital only subscribers?.Version: 6.5.1
✓ Font size improvementsCan you please introduce more font sizes between size 1 and 2 for the iPad app? One is too small and the other is too big. Would be nice to have something in-between..Version: 5.3.4
✓ Current update as of 2022/01/10 won’t let me log in.Current update won’t let me log in. Great way to alienate subscribers..Version: 6.5.2
✓ App stopped workingI was a longtime New Yorker subscriber, and I was happily doing the month to month $7.50 digital subscription. But the New Yorker canceled it last month without explanation and so I called and renewed the subscription, but I could not get the app (on iPhone or iPad) to acknowledge my subscription. I called support and they couldn’t figure out how to make it work either. It worked on the website because I had a paid for subscription, and so they told me to just use the website. But since I was paying for the app also, which is much better for reading on my devices than the website, I did not find that acceptable since the app is supposed to be part of the subscription. So this long time New Yorker subscriber decided to cancel because it seems like they don’t want me as a customer anymore — first, canceling my subscription for no reason and then being unable to make the app work in my new paid for subscription. Too bad!.Version: 8.4.1
✓ ‘Your account could not be found’‘Your account could not be found’ - site and magazine are great but I have no access to app due to a common glitch it seems.Version: 5.0.1
✓ Be very cautious about this subscriptionI’d be very careful about subscribing to the New Yorker. I subscribed a number of years ago and had difficulty accessing anything. When I contacted the service department, they confirmed they couldn’t find any account related to me. I subscribed via an alternative channel. I have now noticed they have taken $100 subscription, this year and last. I have raised this with the customer service department who Initially were responsive and asked for credit card statements, once I had provided these, they stopped returning my emails. I have now sent 10+ emails to various departments that have gone unanswered. Completely appalled and entirely shocked at the behaviour from what I would previously have thought was a reputable company. Exercise caution here if you’re looking to subscribe!.Version: 6.4.1
✓ Woeful Subscription ServiceI only wish I could give The New Yorker zero stars. Subscribing is a Kafkaesque nightmare: the site billed me seven times, rather than the once, and it took me two weeks to sort things out. Unbelievably, I’m now not recognised as a subscriber despite the site taking my dough. Take my advice: don’t even think of subscribing unless you have a lot of time on your hands which you’re happy to waste. I had more fun trapping my hand in the door..Version: 5.2.0
✓ Where are the cartoons?The new update of the digital New Yorker no longer lists, on the table of contents, the cartoons for the current issue, and instead has made it quite difficult to find them. One has to go to the cartoon contest page, then scroll down to the bottom of that page, where in small type “cartoons” is listed among many other features. It took me some time to discover this. Why make it so difficult for PAYING subscribers to find the comics section? It seems quite disrespectful to your customers. What’s the idea behind this? I enjoy all aspects of the magazine, but your hiding one section down in the basement, with no flashlight and little signage, seems peculiar, to say the least..Version: 6.8.0
✓ Wonderful content, when the app worksThe app seems regularly to decide I’m not a subscriber, even though I am, and locks me out behind the pay wall. Customer support is shockingly bad, so I regularly end up paying for a subscription I can’t access..Version: 3.4
✓ Great magazine, awful appI live in London and have a very expensive international print subscription, but orint issues often arrive a week or two late. I link my subscription to the app so I can read articles when they’re published online, but the app random’y signs me out and denies access, then sends me into a loop of email sign-in links leading back to error messages, which can last for weeks before I am able to sign in again with the ‘help’ of their ´Customer Care’ team. The app itself is very limited in terms of text size and formatting; and cartoons often are illegible and can’t be zoomed. This is a case of the app team resting on their laurels because the NYer have loyal readers who will put up with sub-par functionality because if the content quality..Version: 8.9.0
✓ Wish I could zoom inNew Yorker is brilliant. The app is good and I like the daily comments and the access to a massive comic archive. However there seems to be no way to pinch in or out to see the text more closely. At times these tired eyes need help especially on a screen.Version: 3.4
✓ Not worthy of the New YorkerI think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!) Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh! Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!.Version: 3.2.6
✓ It is the little things that truly count...... for example where the crossword forces the app to branch out to a safari browser page where - as notified by the ever so earnestly unhelpful New Yorker telephone support - you have a license for ‘app only’ and such stuff will not work - despite it clearly being ‘in’ the app when you select it .... of course I was told, as if I were a small child, that I would have to speak to Apple ....Version: 3.2.5
✓ Audio narrationI really liked the audio narration feature that they introduced some time ago where you can listen to most articles as you go to about your business. Unfortunately, the latest update resulted in the narration stopping every time the screen is turned off which makes this feature all but useless. I hope they fix it, unless it was intentional for a reason I cannot comprehend..Version: 5.2.0
✓ RubbishCan’t see if it’s any good as app won’t let me ‘restore apple purchase’ so have paid my money but can’t access the product..Version: 6.4.2
✓ Almost Impossible to cancelConde Nast take you cash and makes it almost impossible easily to cancel the subscription..Version: 7.2.1
✓ ReviewKeeps asking me to subscribe! Very frustrating. I feel scammed!.Version: 4.2.0
✓ Landscape pleaseTerrific to now have iPad support. But please allow this app to rotate to landscape. It's a little silly in portrait on iPad..Version: 1.2
✓ Restore your Apple purchase button not working…… which means I can’t access my paid-for content on my new phone..Version: 6.4.1
✓ Don’t count on using this away from Wi-FiThe New Yorker is one of my favorite things to read on a trip. But if you happen to be away from a network on the frequent occasions it checks to see if you have a subscription, you won’t be able to read anything—even downloaded issues—until you connect and authenticate. This is especially perplexing since many of us still subscribe by the year… why then need to authenticate so often? I’ll also point out that you’d better be very careful how you scroll through an article. If you accidentally shift to the next article, by failing to swipe vertically enough, you’ll swipe back and find your place has been lost. I love the magazine and having it on an iPad is mostly great. But I wonder if those working on the app have considered some of the very common ways real people actually use it… on a plane, in a park, with human thumbs that swipe on an arc..Version: 8.4.0
✓ Great magazine, terrible website/appImpossible to manage my account online, I have no idea when or how much I will be charged when my subscription renews or have access to any other information pertaining to my account. Clicking either "Manage my subscription" or "Customer Care" takes me to a login page; logging in takes me to a "Create an Account" page. Rinse and repeat. I want to support great journalism, but I don’t like the lack of transparency and what seems like a deliberate scheme to give subscribers the runaround while quietly charging their card once a year..Version: 8.9.1
✓ Subpar maintenanceEVERY MONTH begins with the app denying my subscription, even though I’m signed in and paid up. So I contact support, they reset something. I start reading again. New month - rinse and repeat. This company is lazy. Moreover, they don’t seem to attend to longtime readers/subscribers like me. After writing to them at the start of every month since March, I don’t think they’re listening. Come July I’ve deleted the app and gone to my browser to reach my subscription. Their replies feel like auto-generated pap. They never solve the problem. Good luck to you if you try this app. I’m OUT! Yes, look at their response below - automated nonsense that suggests I contact support, even though this review mentions contacting support frequently this year. They clearly don’t care and aren’t paying attention. I will never purchase anything from Condé Nast ever again. I love the New Yorker, so I hold my nose and use the webpage version. I’m OUT OUT OUT!.Version: 7.2.1
✓ Sign inSubscriber - still can’t get past the link international sign in as already signed in…. Very frustrating.Version: 6.5.2
✓ Great magazine but why do I see advertisements?I pay money to read this magazine. It’s enjoyable & well written. But after paying a monthly fee I am seeing advertisements throughout . This is a bad practice..Version: 6.4.2
✓ What would Ross say?Advertisements for holidays in the Med in the middle of war reporting from Ukraine. Jimmy Choos as paragraph breaks in the fiction. I just want the print magazine on screen; nothing else. The old app did that. This one doesn’t..Version: 6.7.0
✓ Frozen outI have to delete and reinstall this app once or twice a week as it fails to recognise me as a subscriber. This time it is no longer possible to restore AppStore purchases. I have a useless app and I’m not able to access the magazine I’m paying for. I see that other reviews have made the same point. Nothing has been done. The app was last updated two weeks ago. Please fix this. UPDATE. Oh, I see. I signed up for the free trial to see if that would unfreeze everything. Low and behold, that worked. And at the end of the free trial, my subscription fee doubles. I didn’t know that Boris Johnson ran The New Yorker..Version: 6.5.3
✓ Subscription not recognisedWhile content works fine I'm having repeated problems with the app not recognising that I'm a paid subscriber despite being logged in. The New Yorker has failed to come up with a permanent fix despite the repeated complaints..Version: 1.4
✓ Do not sign up!The New Yorker took my money without notifying me at all and long before the renewal fee was due..Version: 5.0.1
✓ Latest appI just want to flick through the magazine, page by page as it is printed. I would have thought that of all publications the New Yorker would want to replicate this experience. The old app did.Version: 8.7.0
✓ Great overall - crossword doesn’t saveLove the overall flow and design. I just have one issue with it: normally when I’m reading an article I can close my phone, even quit the app and when I re-open, it will bring me to right where I was on the article (very helpful for longer ones). However, the same is not true for the crosswords, which is the main reason I use the app (I read the hard copy more). I love the collaborative feature and have discovered that if I open the crossword with the link it provides in my browser, my work is saved and all is good. However, if I just use the app to fill in the crossword, the moment I close my phone or take a phone call, I’m sent back to the home page. Often, when I find the same crossword again (which isn’t straightforward because they aren’t listed by date in the search), my work is saved. But occasionally the board is wiped clean! Very frustrating..Version: 5.2.1
✓ Smaller text please!I beg you: please add smaller text options! The current smallest text size on my iPad 11” feels about twice as large as the actual magazine. It makes articles very difficult to read for me..Version: 4.0.4
✓ Just wanted the magazine in an appAll I wanted was essentially the magazine on my iPad: same order, page numbers, same feel. Instead, I get an ad-cluttered rendering that is more distracting than anything. One of the great things about the magazine is the look and feel in your hand. Completely gone in the app. I may need to get my money back..Version: 6.4.0
✓ Great content. Terrible appThe restore my subscription button almost never works and so it is impossible to sign back in to my account (despite paying monthly via Apple)..Version: 4.2.3
✓ Support is terrible!It’s an improved app but after my subscription was renewed recently, I can’t access any content and the app refuses to refresh my Apple link and the support email address is useless, I’ve had no response from them at all. Very disappointing!.Version: 7.0.1
✓ I’m thinking the developers are not finished…I cannot see my ‘account’ features via the app. I cannot make changes. I cannot see the credit card being used to pay for my subscription. I cannot find anything about the auto-renewal feature and just hope I receive an email at some point PRIOR to being charged for a subscription I may not want because of this kind of hassle. I cannot do anything on this app but read articles and in 2022, I should be able to everything via the app without having to talk to a human to make changes. I would like more information via the app so I can make informed decisions without having to call and think through things with someone I don’t even know. If I have to call to find out information that even may bank has accessible, I will likely cancel on the ‘hassle principal.’ I love the New Yorker but it is 2022 and as long as the billionaires and Corporate Citizens are going to ‘FAKE INFLATION’ so they can have more money, I may not CHOOSE to afford a billionaire’s publication..Version: 6.9.0
✓ Buggy, fussy, frustrating.At least twice a year, the app refuses to recognize that I have a subscription, and kicks me out without letting me be able to sign back in. I can only sign back in after I have removed and reinstalled the app at least twice, and it gets exhausting to have to maintain this app. The developers have done a really poor job of creating a positive user experience, and I really, really miss the old app that existed before..Version: 8.9.2
✓ Won’t let me unsubscribeDespite repeatedly reporting the broken unsubscribe link, The New Yorker still won’t unsubscribe me..Version: 6.9.0
✓ Love the articles, the app does not work.Navigation is poor, the audio articles do not work, it’s all a real struggle..Version: 3.0.2
✓ Unthoughtful iPad versionEverything is so huge and just wastes the extra space by essentially being what you’d see on you phone, just bigger. The main stories page should easily fit 4+ tiles across and down the the screen at any one time. Instead of something 12 stories you can see at once, you have to scroll 1 story at a time with gigantic cover pictures. Ability to customise left/right margins would be good too. Cheers.Version: 6.7.0
✓ Why does this sign in problem persist?After seeing SO many reviewers mention the exact problem I have been having for years with the New Yorker app...I had finally got it working but it only can download the whole magazine. So when I get headers in emails FROM THE NEW YORKER- for great intriguing articles the NYorker offers - and I want to read I manage to get this New Yorker Today app in hopes that the endless sign in - you’re signed in- Loop would end, but no. And then I learn that everyone else is/has been telling you the same thing since 2018? As a loyal New Yorkerian, I have to believe this is some ghastly oversight. Surely you don’t intend to publicly display incompetent programming? Or ineffective responsiveness over such a long period of time? In short, what’s the deal?.Version: 3.4
✓ Recent New Yorker subscriberI am a recent subscriber to the New Yorker. I’m sure the New Yorker app would be wonderful if l could sign in! Unfortunately it keeps crashing before l can sign in. Could the app developers take a look at this? I have done all the usual fixes and nothing is working..Version: 8.2.1
✓ Subscribers: how to log in 7/21Like all the 1-star recent reviews have noted, my iPad app wasn't taking me past the Condé Nast web pop-up login screen. It just sits there after I type in my password. So I gave up and tried to log in on my computer. Same kind of web screen from Condé Nast came up. After I typed in my password *another screen popped up telling me to "check my email for a link to log in*. I clicked on that link and was able to read articles on my computer through the web browser. So then I did the same thing on the web browser and mail app on my iPad. Same thing happened-- clicking the link in my email on my iPad took me back to my iPad's web browser and I was able to read New Yorker articles in my iPad's web browser. So then I clicked on the little top bar that offered to "open this article on the The New Yorker app" and that took me to the app. The app (once again) wanted me to confirm that I had a subscription, and it did so through a web pop-up screen, like before. *But this time it had my email/login/password credentials and asked me to select my verified account.* So I clicked on that and now my app is working again. Whew. Condé Nast or the app-maker needs to fix this. I would give the app 5 stars because I quite like it. But these account verification shenanigans are obviously a problem for every iOS user, have been in place for several months now, and need to be fixed. Either that, or they need to acknowledge this problem and offer a work-around..Version: 6.1.0
✓ App doesn't rotate on iPadsThe app doesn't rotate horizontally on iPads, so you have to hold it vertically to read it.Version: 1.2.6
✓ I pay a subscription but cannot read any articleMy email inbox is cluttered by emails from the New Yorker, I pay an annual subscription, but I cannot read anything more than the articles titles… it’s a major disappointment..Version: 6.2.0
✓ Signs me out constantlyI love New Yorker and when the app works, I enjoy using it for reading, using the interactive features, and listening to audio stories. However, more often than not, it forgets me when I open the app that I am already a subscriber and requires me to sign in again. So I have to use the website popup to re-signin. It hasn’t been a big problem, just annoying, until this week. It completely forgot me and saying my password that worked all this time is invalid, that does not allow me to use the account number on my printed issues to link subscription and no way of getting my contents back, because “the account already linked to another email address”. Mysteriously, just a few days later the app recognizes me again and my subscription is active. This app has been so exhausting so far..Version: 6.0.4
✓ Why am I paying for ads?I signed up for an international subscription and I get annoying ads. This is not what I paid to view..Version: 4.3.5
✓ No dark modeIt is baffling that an app primarily used for reading does not offer dark mode. Very hard on the eyes..Version: 8.4.0
✓ Terrible experience reading the magazineThe app is terribly unusable for actually reading the magazine. If you leave the app and come back, you frequently come back to a white screen, no content, and the only way to see the article is to swipe to another; going back to the article, you lose your place. There is no easy way to exit an article except by scrolling up a little and hoping that the control that lets you go back shows up. That’s the only way to see it. Tapping the article would be a great way to expose that control. Ads sometimes cover the content - mostly in landscape model but that’s how I usually hold the iPad while reading. I’ve reported this to the New Yorker but I’m getting tired of waiting for these issues to be fixed. Also, this is minor, but the magazine is in a weird order. Letters are last, fiction and poetry just before it, rather than where they are in the magazine. Reading in Apple's News app using News+ is a better experience, and it shouldn’t be. I wonder sometimes if the people who develop the app actually use it. I miss the old magazine app, which was better, but I’m told it’s no longer supported.Version: 6.9.0
✓ Why so difficult?I am a long-standing subscriber. I used to regularly read the New Yorker on my iPhone now I can’t. I have to Link it- whatever that is. Yesterday it worked, today it does not. Why do I have to keep putting in my subscriber #? Why does nobody reply to several requests for help on the help desk? Surely paying a subscription gives me access? Why not? I actually rate the current service zero out of ten..Version: 6.5.2
✓ Don’t buy subscriptionIf I could give this app a zero out of five stars I would. They charged me twice for a subscription on the same account and it is impossible to unsubscribe. Not to mention, it is very expensive..Version: 6.8.0
✓ Why do I have to pay for ads?The New Yorker is great. What’s not great is paying a large annual subscription and then finding the app keeps adding more and more ads. Now they are turning up in the middle of the text, covering the article and I can’t read the article. What’s going on?? Why do I have to pay for ads?.Version: 8.0.1
✓ Needs WorkI usually expect a new version of an app to be an improvement but this is worse than the old app. Particularly frustrating is the loss of the old “Cartoons from the Issue” feature, which allowed the reader to scroll through all of the new cartoons in one place rather than having to dig through the entire issue to find where they are embedded within other content. Tapping the “Cartoons” button at the bottom does not produce the “Cartoons from the Issue,” but rather a random assortment of cartoons from previous issues, most of which I have already read, having been a subscriber for many years. Also would like to be able to manage cookie preferences, which appear stuck on Allow All..Version: 7.0.0
✓ Wonderful but …The content is nonpareil. The app is rinky dink. For instance: I have a digital subscription but I also look at The New Yorker Today and they don’t speak to one another. if I click on something in NY’er Today that refers to an article only—at that time—available in the downloaded issues, I have to sign in again. Or, I’m warned that I’ve run out of bookmarks but there’s no way to decide which I’d be willing to forfeit, I’m merely told I’ll lose the oldest. When I sign in, sometimes it recognizes me, sometimes it doesn’t. I could go on. For a subscription this expensive, surely the online material should be easier to access. But the content—wonderful..Version: 4.0.5
✓ Just here for the crosswordsPlease make the crosswords more accessible. I don’t like having to search ‘crossword’ then scroll through all the ones I’ve already done to find a new one. Everything else is great, but this is such a silly oversight..Version: 6.0.1
✓ Not goodOften quits on startup. Quits if you want to see issues earlier than 2021. I expected better from the New Yorker..Version: 8.2.0
✓ About as left wing as you can getAs a centrist, this magazine is not for me..Version: 5.2.1
✓ Beware Irresponsible article on healthcare workers and the COVID-19 vaccineRe: article “Why are so many healthcare workers Resisting the Covid vaccine” By Dhruv Khullar This is an irresponsible, fear mongering article that spends far too much time citing the uninformed concerns of healthcare workers who are not virologists, have no understanding of virology, molecular biology, chemistry or the innovative mRNA and other techniques being used to bring a new class of vaccines to the public and haven’t made themselves familiar with the phase 1, phase 2 or phase 3 trials data for safety and efficacy for any of these vaccines. The reporter should be making the public familiar with the science behind these vaccines. I suggest spending time listening to TWiV podcasts by real virologists. If this passes for journalism at the New Yorker and the state of editorial review, how can one trust its reporting in other areas. I am dropping my subscription..Version: 5.3.2
✓ Most Frustrating App EverI have gone in so many circles trying unsuccessfully to access my digital subscription through this app that I am on the verge of canceling my subscription altogether. At one point, days into this, it FINALLY asked for my email and password. Once I entered them the app sent me back to square one for the umpteenth time. It is Sunday night and customer service is closed. I am sure there is a simple answer to this, but FAQs doesn’t address it even though I see other comments describing the same dilemma. (Part II) By posting this negative review I received a more detailed response to my customer service requests and an offer to edit my review, which I am now doing by adding this text which I hope will be helpful to customers, customer care and the developer of this app: sign out and then sign back in with your email and password. “Sign out” is nowhere indicated, and it would have spared me weeks of aggravation. Now that I am able to access the content that I subscribed to, the app functions as well as I would hope with high quality graphics. I would like to raise my rating to 5 stars, but I can’t in good faith until the app provides clear instructions on how to link content. Without this minor correction, the app is useless. If I missed something I apologize and am open to raising my rating as I do appreciate how much work went into this otherwise excellent app..Version: 6.7.0
✓ Dark mode is neededThis app desperately needs a dark mode… while I love the content it’s practically impossible to read in the dark at night I shouldn’t need to have peripheral lights on in order to open the app without being blinded And if I’m going to have lights on - ill just read the print edition instead Not having a dark mode acts as a deterrent from even using the app - to a point where it becomes an issue of accessibility.Version: 8.9.0
✓ Lack of supportMy digital subscription via the app was cut off without warning. Despite requests to the help support email I have had no response. Unfortunate as it’s a great publication..Version: 6.5.3
✓ Subscription doesn’t workApp is constantly booting me out of my subscription randomly and for weeks at a time. I’ve been back and forth with Apple and New Yorker support for months and the problem continues to recur. I sign in and sign out, delete and re-install the app and nothing seems to work. Great waste of money. I’ve been a life long New Yorker subscriber but this app has put and end to that..Version: 5.3.2
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