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Cync (the new name of C by GE) App Complaints & User Negative Comments 2024
Cync (the new name of C by GE) app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cync (the new name of C by GE)? Can you share your negative thoughts about cync (the new name of c by ge)?
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Cync (the new name of C by GE) for Negative User Reviews
✓ Smart prisePour quoi que vos prise perde la connexion Wifi au 4 jours.Version: 6.4.1
✓ Ok but could be betterI’d like to see this app offer support for Apple Watch, Windows, or widget for iPhone/iPad to improve functionality for turning the light on/off or switching color..Version: 6.5.0
✓ Primitive App, Looks Like 3rd-Graders Designed It(EDIT: I need to add two points. First, I received NOTHING free in exchange for an “honest” review. I spent >$500 on many smart switches during a home remodel, so I have no incentive to give a dishonest review, good *or* bad. My review is genuine. Second, among the various filters for looking at reviews we need to be able to select all reviews EXCEPT the ones from people who received their products free. Quite frankly, reviews from people who got their products for free are *completely* worthless and compromised. They have zero credibility in the real world. I should be able to filter them out completely, because I don’t care one iota what they say.) After months and months (and months) of breathless hype, the app finally rolled out. Talk about underwhelming. Its design is simpleminded and amateurish. It is barely functional, because there are barely any functions to it. It really is primitive, evoking 1980s technology. And the icing on the cake is the fact that the “Contact” link doesn’t work! So I can’t even tell THEM what I have to say. I have to come here to do it. After all the hype I expected savvy technology, and I got a clown show instead. And finally, I’m stuck. I have their smarthome products, and they’re really good. No complaints there. But in order to use them in a smarthome capacity, I have to use this app. Which stinks on hot ice..Version: 6.0.3
✓ Blocked outApp requests to log in. Why? Retrieving lost password does not work. Locked out of my physical light because of a non necessary login. Poor poor UX !!!.Version: 6.14.0
✓ GlitchyThe bulbs respond to what I tell them to do on the app maybe 40% of the time. God help you if you want to change your schedule for daylight savings. This problem seems to have gotten worse over time. I’ve had these for a couple of years now..Version: 6.11.0
✓ Get something else.I got this and I paired it with Alexa and every time I ask Alexa to turn it on or off. It tells me it cannot connect to it. Sometimes it will do what I say, but tell me that I can’t do anything and other times it just doesn’t respond.Version: 6.11.0
✓ Needs some updates and fixing.For about a year now I’ve used Cync’s LED strip lights in my bedroom. I wouldn’t say it’s the best on the market, but at the same time it’s gets the job done. I’ve been able to create perfect mood lighting on various occasions with these lights with only a few issues in that time. Recently, I’ve bought an indoor smart camera, and I’ve had more problems with just setting it up than I have ever before with this company. I was pretty disappointed. To start off, the camera didn’t want to set up. At all. It took about 10 minutes and a few times going through the reset process to get the blinking blue light you need to even begin setting it up. I then went to add my boyfriend to my home so he can also have access to the cam (we bought one to keep an eye on our cat while we’re away) and to my surprise, guests aren’t allowed to view the camera feed! I just have to say that if I didn’t trust someone, then I wouldn’t put them on my Cync app where they could access most of my house if they wanted to. It’s just common sense. While I know this may be a security precaution, many people besides myself also see this as a drawback. Overall the quality or the products themselves have been good, but my interaction on the app and with the company has only been mediocre at best..Version: 6.6.2
✓ The new app is useless and doesn’t work!I would pay money to get the old app (C by GE) back. It worked! The new one, Cync, has been a total nightmare. The new app worked for about two months, then mysterious things started to happen. Lights turned on at unscheduled times, worked sporadically, and then some of the lights just stopped working with the app at all and I have to manually turn them off and on now. I’ve tried resetting the lights several times, I've tried deleting and adding the app again, and deleting all the lights and scenes and adding them again. I’ve called in to customer service twice and followed the directions to a tee. I’ve read the help sections, and still nothing works! The old app worked well and I never had a problem. It was also simpler to use and made sense. The new one is kind of silly with many unneeded and complicating options. I would like to get my money back for the 10 lights I bought, and try another brand. So frustrating and disappointing. Especially because the old app worked just great! If it ain’t broke, don’t fix it. GE you should have left well enough alone..Version: 6.2.0
✓ Can’t get it to work at allI still have the C by GE app on my phone but I downloaded the new Cync app on the old phone I just use at home on wifi - used to use it to control my lights but now I can’t make it connect to my lights via this new app. I had many problems with the old app and had to sign out and back in each time, so that was annoying but at least it eventually worked - wishI could put the old app back on this device too. There should be a zero stars rating as I can’t make it work at all..Version: 6.0.3
✓ App BrokenThe app keeps refreshing to the landing page and won’t let me log in to my account..Version: 6.14.0
✓ TerribleIf you just bought any lightbulbs either C by GE or Cync I urge you to return them immediately. They have been incredibly difficult to keep connected, and a nightmare to reconnect if wifi ever goes down. Now upon getting a new router, I can no longer set them up with Google Home at all. I have factory reset, tried setting up directly from Google Home, but the app doesn’t doesn’t detect the lights at all anymore. I set them up in the new version of the app (formerly C by GE) and tried the Works with Google link and although it says account linked successfully it never shows up nor do the lights exist on Google Home anywhere. All of a sudden even though they worked via WiFi with Google for a year, they all are now Bluetooth and require a hub (that I have to purchase separately) to function on WiFi with Google. Do not waste your time or money with these products. GE is begging for a lawsuit from those of us that were shafted out of multiple bulbs working properly with their “rebrand”. Update* looking at the reviews, I’m definitely going to seek class action, create a BBB report and contact Apple to pull support because they are trying to buffer their reviews by sending people free products for “honest review”. Dishonest business.Version: 6.0.5
✓ ConnexionIl nous faut obligatoirement se reconnecter à l’application a chaque ouverture et mon mot de passe n’est jamais reconnu. De ce fait je ne peux pas me connecter et aucune réponse lors du clic sur « mot de passe oublié ».Version: 6.13.0
✓ Updating causes log outAfter updating the app, it always prompts me to sign-in. Why can’t it remember my sign-in credentials and not prompt me to re-enter the username and password..Version: 6.13.0
✓ I’m glad my lights are so secure…?I got a string of colored LED lights to put atop a bookcase for ambiance. After my purchase I learned I had to download an app to operate the lights… fine… Then I was required to create an account complete with a password- just to turn my lights on or off. Slightly less fine and much more annoying but… okay I guess. The app works fine and I’m able to turn my lights on and off, select which color I want and create much more elaborate timing schedules than I ever dreamed of wanting- kinda cool? But then I open the app to turn the lights off and I have been automatically logged out. So of course we begin the multi step dance of remembering the specific email and password I used to create my account. (Why would you remember such things- it’s a LIGHT.) Rinse and repeat every month or so and I’m losing my patience. Why is there more security to turn my fancy lights on than required for my bank account? At least my bank app will take my Face ID and not log me off periodically. GE, please gain some perspective and tone down the high security- for a LIGHT. I don’t put padlocks on my light switches for a reason..Version: 6.8.0
✓ Sol not connecting to AlexaI got this lamp called Sol and it’s from C by GE. It’s not connecting to Alexa.Version: 6.13.0
✓ AwfulKeeps disconnecting n then I have to delete and add again.Version: 6.3.2
✓ Great lights, buggy appI really enjoy the full spectrum bulbs—it’s nice to be able to change them to match the light outside, give a room a mood, or even balance out coloring while on a Zoom call to help you look less washed out. The app itself is not great. The interface is intuitive enough once you get used to it, but I constantly have to exit and reopen the app to get my lightbulbs to respond. It’s a small thing, but it gets annoying having to do it day in and day out. Months ago the lights stopped responding to my app at all. Cync customer service was great and talked me through the (hilariously tedious!) process of resetting each bulb—this crazy sequence of turning them off and on for a specific amount of time five times in a row, and eventually the solution was to delete the “Home” with which the lights were affiliated and make a new one, adding each bulb again. When I did that, the app was more responsive for a bit, but I’m back to having to close and reopen the app to get the lightbulbs to respond. It probably takes no more than ten extra seconds, but when you’re walking out the door and just want to shut your lights off, it’s a real pain!.Version: 6.10.2
✓ Sol lampI have not been able to find and install my Sol lamp from the app. What's happening?.Version: 6.13.0
✓ SucksDoes not work with voice command. For light ok but useless for everything else.Version: 6.4.1
✓ Nice when it worksIt’s nice when everything works, but sometimes my switches get disconnected for the network and they can never figure out how to get back on. Putting them back in pair mode or trying to connect over bluetooth with the app just end up getting it deleted from the app and all routines. Also, some of my lights strobe with these switches..Version: 6.8.2
✓ Good, But…There are times when a device will not respond or just stop functioning within the routine ,I wish there was a notification in the app or an alert for this.Version: 6.12.0
✓ Great color rangeI received 2 bulbs free through influenster for my honest review of the Cync app. I was very excited to receive these as I’ve been interested in smart bulbs for a while. My daughter and I love the option to change the colors of each bulb to a variety of colors! I also appreciate that you can adjust the brightness of the bulb to your desire. Set up was pretty straightforward and was easy to group the 2 bulbs together to control as one. I did have some issues with getting Alexa to control the lights as she wants to just turn off one and not the other, however when she turns on, she turns both on. I didn’t know about the option to set up a scene until reading other reviews and have not yet been able to test that at this time. I do wish there was a simpler way to access the features needed to turn light off/on or change color without a lag in trying to locate and open the app. Overall we like the lights and range of colors we are able to change to, just wish it was a little more simple/quick to access..Version: 6.0.5
✓ Hard to do simple tasksTrying to setup a simple routine to have lights turn on and off while I’m away (on vacation for example) is incredibly challenging. I wish I would have bought the Phillips Hue.Version: 6.5.1
✓ WiFi keeps disconnectingUnreliable system, app keeps disconnecting from lights over wifi, using direct light bulbs. So the only reliable connection is bluetooth. But why do i need it if i am at home? Routines keep failing because wifi keeps disconnecting..Version: 6.11.0
✓ Awful connectingEither the wife’s phone works to connect, or my phone works to connect. Never both. And totally at random. Very frustrating as we need to manually turn the light off if one of us isn’t home. This never happens with our Phillips hue bulbs. Hope they fix this or I’ll be switching back to hue for everything..Version: 6.4.1
✓ High hopes for the app but not so greatI am providing two stars because I really love the actual switch devices and they are super pretty and work great. However, the app IMO is a fail. The marketing hype of the transition from C by Ge to CYNC did not align with the functional experience nor is the UI intuitive or nice looking. I was so excited to then experience navigation fatigue and frustration with what felt like additional touch (click) navigation to get from A to B and see the unnecessary new bonus features like adding a photo of the device location or scene is just silly to be frank and doesn’t bring much value vs simply relying on your naming conventions. Plus in the scenes you are forced to select a photo (or use the stock photo) before the ‘save’ button is enabled for use. Unless someone has a grand palatial estate and can’t remember which room is which based on the names then I get it, otherwise, this isn’t a huge upgrade feature to boast about. Lastly, I may be missing this but I can’t schedule an off time. I’m not sure if that’s a feature just for the bulbs but all of the previous C videos I’ve watched mention that you can set an off time for bulbs and switches and I can’t find that as an option in the scenes. I love my smart switches and the Ge products, I’m hoping the app UI and UX is improved in the near future to have a more competitive edge. Until then I prefer using the Alexa app for scheduling as it’s a cleaner path to navigate and get from A to B..Version: 6.0.5
✓ OTA issuesApps functions work 99% of the time which is very impressive. I don’t understand why they would make the update experience so poor - checking for updates takes several minutes on a fast network. Installing small firmware updates take 5-10 mins and complete only 1/10 times, failing all other times. Customer service then recommends forgetting devices, re-adding and waiting for the very first update flow, which is not easy to do when you’ve added a bunch of new devices. Routines, schedules, light shows etc don’t work without these firmware updates. And sometimes updates appear to have installed, you add a schedule and the next day you see one device did not perform the schedule. When you re-do the schedule, the app tells you the device isn’t updated. And then you’re stuck again. Nearly 60 days after purchase - hardware is great but software isn’t. My devices don’t worked as expected because of the app..Version: 6.14.0
✓ Weak functionality for “smart” bulbsI received these bulbs for free in exchange for my honest opinion. I love the idea of these bulbs - I was excited to set them up on a schedule instead of the manual timer I have which is difficult to use and also hard to access behind my couch. However, I didn’t see anywhere on the app to set up a schedule. So I was greatly disappointed. After doing some searching online, I saw that you can access schedules once you set up a “Scene”. Oookay, I set up a scene and go to the schedule... which only has a start time and a duration, if I understand it correctly. And the duration’s longest time period is 60 minutes. Or, you can only turn on the light and it slowly turns on for 60 minutes, and it stays on from that point on. Totally useless, either way. I want an easy to understand app that has “Schedules” on the front page, a start time, an end time, and anything else is just luxurious. There’s so much potential for smart light bulbs, and schedules are a given. It would be REALLY cool to be able to set different colors on timers or change scenes at different times....Version: 6.0.3
✓ Don’t buy these lights.The schedule hardly works. The lights only work on Bluetooth..Version: 6.5.0
✓ Ever since they updated the app now my light switch won’t connect to Wi-FiEver since the app automatically updated, my light switch no longer connects to Wi-Fi, which makes it unable to be controlled by my echo show. This is very distressing to me as I have mobility issues and need to control my lights by voice command. Please fix it!!.Version: 6.10.0
✓ Useless.Can’t set up brand new Cync by GE “direct connect” smart lights with this app, or with Google Home Seamless setup, despite following instructions provided on Cync’s page and Google’s support page. Rebooted lights, toggle Bluetooth on and off, rebooted phone, reinstalled app, factory reset the bulbs, made sure I was within range, turned them off and waited a minute before trying again (multiple times)… nothing. Bulbs are just never detected. Same story with the supposedly “seamless setup” with the Google Home app, only they’re detected once before setup failing. Repeated all troubleshooting steps to no avail. An hour and a half wasted… bulbs are just not detected. Returning them, will avoid this brand going forward..Version: 6.10.2
✓ Took about an hour to finally connect a deviceCan’t find the device… Finds device, can’t find WiFi… Finally get WiFi… Can’t link device to WiFi… finally links to WiFi… Device is Unavailable. Device is literally 2 feet from the router! Garbage..Version: 6.8.2
✓ TrashConstantly fails to connect or loses connection for no reason at all, cant tell if lights are on or off. If you are wondering why the bulbs are on sale, this is it. Pure trash and something GE should be embarrassed of honestly..Version: 6.13.0
✓ Overly complicated for nothingThe app has so many unnecessary options such as setting your scene etc, but can’t follow the settings you create. The light is super cool, but doesn’t apply the schedule we set no matter what we try. If two people in their mid 20s can’t figure it out…. Seems like a Cync problem..Version: 6.8.2
✓ Cync blubs and appLet me first start by saying I received the bulbs in return for my honest opinion for a review of the app -I love the idea of making scenes and I love the layout of the app however I think just due to the set up of it without having a bridge necessarily like the hue one does I’ve noticed that the delay time is seriously longgg for updating scenes and turning off the lightbulb like most times I would have to wait around 20-30 seconds after turning it off in the app -Another issue that I had noticed was my bulb randomly just likes to turn on without any warning at 8:30 pm after I have already set it to be 8:30 a.m. it’s still continues to go off at that point I even went through the effort of deleting the scene and it’s still constantly turns on at this point I will probably have to unpaired and start back all over again unfortunately —— I could definitely see an amazing app design that went into this however but just with the lacks and the lag of these I am not the biggest fan in comparison to my hue and wiz branded smart bulbs that I already have.Version: 6.0.3
✓ Terrible appEvery single time I open the app it says my lights aren’t available and I have to delete them and re configure the whole light bulb. For perspective, almost every single light bulb in my house is a cync lightbulb. Garbage app.Version: 6.12.0
✓ Won’t connect to my good home appWaste of money.Version: 6.6.2
✓ AvoidLights stopped working after a couple of months. App says I need to change my password. App won’t allow me to verify that. Can’t log in and its dark in here. Garbage.Version: 6.14.0
✓ AnnoyingVery slow, crashes everytime I reuse the app, then I have to close the app and open it again to turn off light. So annoying!!! Please developers, fix this issue, please!!!!.Version: 6.14.0
✓ Steer clearI’m not certain they’ll ever get this thing in stable working condition..Version: 6.13.0
✓ Worst app everWorst app ever..Version: 6.13.0
✓ Great concept poor executionI received these bulbs complimentary for my honest review. When receiving them I was super excited. I have been needing timers for some of the lights in my home so I don’t have to manually flip the switch when it gets dark every night. Experience setting up things were 50/50 but idk if that is because of the app or the bulbs but 1 of the bulbs set up fine while the other does not connect. I’ve tried it in multiple lamps with no luck. Once connected I have played around with the app. Love that you can easily change colors but that’s about all that is easy. There are so many different sections to name for each light and I am not sure what they are all for. Also the main thing I was excited about which was scheduling I cannot figure out. I found where you schedule but it seems you can only schedule for 60 minute periods? I could see where these would be great when you come home from work to a dark house and can hit one button and everything lights up but for my purposes it just didn’t work, especially because I really only got 1 light to function correctly..Version: 6.0.3
✓ Limited randomization and other issuesI have one Cync Bought a pair of 3-ways but with my aluminum wiring I decided to remain without automation Wish I could say 8:15 +/- 15 minutes randomized for better security.Version: 6.12.0
✓ Can’t even locate SōlI’ve been trying to get this thing set up for 5 hrs straight. Watched countless set up videos, which were absolutely no help what so ever. Why is the app not picking up the device, and why is there no longer an option for Sōl ring light. This whole process has been so frustrating. I would not recommend this to anyone.Version: 6.6.0
✓ So disappointedChose the C by GE bulbs because they don’t need a hub, but am continuously plagued by the handling. The original app worked fine for me as did the first version of Cync, but since beginning of 2023, nothing but problems. There seem to be ‘ghosts in the machine’. One light turns itself on at midnight and again at 3:30 am, and various bits don’t turn on when they’re supposed to. Am also vexed by the app. New sunrise and sunset features just tell me that a firmware update is needed, but when it ‘finishes’, I can’t save the routine. The fade features also seem to exacerbate the behavior issues of the bulbs. And why, oh why, do we have scenes and routines on different screens when you can’t use a scene in more than one routine. And the scene can’t have the same name as the routine unless you create them simultaneously. And if you duplicate a scene, you don’t get the option to create a routine. So, total hodgepodge of names. Have fully recreated everything twice now, and feel a third go coming on with a full reset of the problem bulbs. Plus the automatic ‘push’ of the random heap of scene names to Alexa totally confused her. Had to delete them all in the Alexa app..Version: 6.11.0
✓ Love it when it worksSet up with scenes is complicated. Why not just call it on/off. Have had to reset several times. Pros: Dimmer on lights and ability to remotely turn lights on.Version: 6.8.2
✓ Better hurry up and cover up this review guysComplete garbage I bought this one light bulb and thank god tried it out before i wasted anymore money. I figure if they were able to screw up something as simple as a light bulb it would be dangerous to own all of their products and have them operating in your home at once. Like I’m not even joking it would have to be a hazard. Plus you would get sick of not being to control anything every time you leave the room or god forbid your house. Be like welcome to my home come on in. (Other person) why is it so dark in here its dirty isn’t it thats why you have the lights off. ( self ) no no its just these new lights i got i can control them with my phone just give me a sec i might have to reset them all or delete and repair i got this ( other person ) Its been like 15 mins and all you have accomplished is getting one bulb at the end of the hallway to flash a couple times Im outta here enjoy being with your hand tonight loser. One smart thing this company could do is start selling trash bags because as long as they keep making products like this people will need plenty of trash bags..Version: 6.6.2
✓ String lights don’t workOf the eight string lights I bought, four of them have quit working. I would not recommend this product.Version: 6.11.0
✓ The worst smart home productI have tried many smart home product manufacturers and this by far the worst. Routines and schedules don’t ever work. Other cheaper product like Meross work much better. Waste of money..Version: 6.8.2
✓ Slow connectionLights are slow to connect to my phone and constantly dealing with disconnection issues even when I shouldn’t be. Can rarely function lights when away from the home which I like being able to do. Wish I would of went with a more reliable option.Version: 6.13.0
✓ Horrid appI have no idea how a company could release such a buggy, useless, poor quality service. i wouldn’t recommend this app or products to my worst enemy. i hope the company goes under..Version: 6.8.2
✓ NopeUpdate: After many hours trying to troubleshoot (they decided we should be their free beta testers) they acknowledge there is a bug that keeps the C-Reach from working with other devises via Home-Kit (which is why I bought C-Reach, to work with HomeKit, just not exclusively). Someone will get back to me someday when the problem is solved. We want what we invest our time and money in to work, so it is hard to let go, but I think this one is going to have to be gone. —— I’m trying to do more than most folks I assume. Multiple sensors and lights and connecting to HomeKit (at least trying) Took multiple attempts to get motion sensor updated, and it still says it needs updating though firmware matches latest update. C-Reach won’t “connect” though it connects to network (so it says) but says it isn’t but on same screen says it is. Very frustrating. I’m very tech savvy so I’m making user errors; multiple tries and resets yield same results. And C-Reach (HomeKit Bridge) needs to be set up as part of a different “Home”? What’s that about? Can’t tell yet because it doesn’t “connect”. No trouble shooting info on support pages so I have to wait to call during their limited support hours..Version: 6.3.1
🙂 Cync (the new name of C by GE) Positive Reviews
Cync (the new name of C by GE) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cync (the new name of C by GE).
⛔ Cync (the new name of C by GE) Problems
