Luxy Pro: Elite & Quality Date App Negative ReviewsMIXY HOLDINGS LTD

Luxy Pro: Elite & Quality Date Negative Reviews

4.7
4.77576 star

Total 44 Negative Reviews

Luxy Pro: Elite & Quality Date App Complaints & User Negative Comments 2024

Luxy Pro: Elite & Quality Date app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Luxy Pro: Elite & Quality Date? Can you share your negative thoughts about luxy pro: elite & quality date?

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Luxy Pro: Elite & Quality Date for Negative User Reviews

App constantly crashesI have an iPhone X, the app forced me to update and when ever I open the app I get to the searching for matches page it gets stuck loading for more than a minute then crashes. I have no way of fixing it on my end. Luxy please fix this app crashing bug..Version: 6.1.10

Poor quality app and serviceI was giving it a chance and they deleted my account for no reason. I wrote to them and they were super rude. They should be lucky to have a classy attractive women on their site. Match and tinder are even better than this. Not a large dating pool and mostly young boys in other states that don’t have their stuff together. I would highly recommend getting a new customer service team and do an actual screening on IDs or finances rather than pictures. Site and developers are shallow.Version: 6.12.12

Error in purchasingI did not wish to purchase this ap it was an error and when I tried to contact the support while the charge was still pending no one replied to me . I think it’s fine if people want to purchase but their page jumps from free to 499 usd!! And this is not right ... I hope they will adress my issue soon as possible but so far nothing at all.Version: 5.3.36

The absolute worst dating appI knew what it was when I signed up but give me a break. They have some really ugly men on there solely because they pay them an exorbitant amount each month. Yet when a very attractive woman tries to get “vouched in” she is denied but still can get on the site if she then pays this high fee. An absolute joke. Don’t waste your time and I sure hope you don’t waste your money..Version: 5.3.36

SCAMI paid for Luxy black and as soon as I paid for it, within a few hours my account is disabled. Mind you that I have had Luxy black before for MONTHS and I’ve been on Luxy for MONTHS and my account has never been disabled. As soon as they get my money they disabled my account. They gave me 3 reasons why my account could be disabled. 2 of the reasons couldn’t be anywhere near the truth because I had taken a break from Luxy and just got back on. So I can’t be scamming anybody or sending anything inappropriate because I wasn’t on!!!! The 3rd reason was that my profile was fake...but get this... nothing had changed on my profile from when I used to have Luxy black or even when I was just using The regular LUXY. Emailed Luxy support 3 times, asking why my account is disabled and wanting a refund and I have still not received a response. That’s fine that you want to disable my account but I’m not paying for it if I can’t use it. How convenient that my profile became disabled a few hours after they received my payment. Horrible customer service!!! I’m done with Luxy. please do not give me the same generic response you give everyone else. You didn’t look into any case because you don’t have identification to know what my case number is. Your lying and it’s SCAM. And I’m filing a dispute!!! SCAM!!!.Version: 5.3.38

Very awkward and somewhat painful to use the appI paid for a year of LuxyBlack... yet there are many issues: I see different messages on my iPhone than I do on my iPad or when I log in online; I can not see who has visited my profile even though I get notices that I have new visits; the search function is much weaker than other dating apps... only age and location; and when I click on “nearby”, I get profiles hundreds of miles away, even though I live in one of the largest cities in the country... and on and on. Oh, and I’m really popular with women from Brazil and Eastern Europe evidently. But I’m stuck with a year’s subscription..Version: 6.2.4

Bad Customer Service Experience!I had a terrible experience with Luxy. My account was blocked for no apparent reason, and when I reached out to customer support, they were completely unhelpful. Not only did they fail to provide any clear explanation for why my account was blocked, but they also failed to assist me in resolving the issue. I even had prepaid some money on this platform, which was a complete waste. The lack of proper support and communication was unacceptable. I would not recommend this app to anyone, as their customer service is clearly lacking and their policies are not transparent..Version: 6.12.9

Fake appOnly for money 😏.Version: 6.12.13

It’s Scam, $300+lesson I hadI believe, there are a lot of “good reviews” about this dating app ARE ALL SCAMS!!!! Before you subscribed (paid) it, all the “sample” profiles would definitely fool you, but After I paid $300, those fancy guys are just suddenly gone! The most unbelievable thing is, when I requested to end my membership and asked for refund, they simply said no way! All other dating app I have tried, or people I know who has ever used, they all do the refund, this app charges the most expensive fees but do not refund even for only one day subscribed! I spent $300 for a lesson! But want to share to everyone to help others! PS: no matter what response the staff works for this app would say in below, it’s all just some nice excuses, don’t buy it, be wiser than me please!.Version: 5.3.40

Same old same oldIn some of the reviews I read they stated: if you are not in a Metropolitan region finding matches it’s very difficult. This is a fact! Do not download this if you live outside a very populated region. I also felt there were a lot of scammers on this app. I was asked multiple times for my contact information immediately and when I would not give it out they would unmatch me. I found this odd..Version: 6.10.5

PendingI don’t understand why my account is still on pending it’s been almost a week ?.Version: 6.12.0

SCAM(ripping people’s money)I sent a review yesterday and I’m still sending.. if this people don’t do what’s right, they literally rip you off your money!!! Once you pay for any feature , they disable your account. My case is worse cause all I did was open account & provided my correct info, I’ve not chatted or find anything.. my photo got verified, I’ve not done anything which they can see. No violation whatsoever as I just paid for Luxy black and immediately the disabled the account.. I’ve sent emails. Other people complaining about same thing and it’s disheartening tbvh.. y’all check my account Luxy!! You’re fighting against scammers but you’re scamming people. This makes me really sad cause I work hard for my money..Version: 6.10.0

Pure TrashAbsolutely TRASH. No customer support service whatsoever. Waste of money and time, I’ll stick to other sites in the future. This is the worst site I’ve come across so far. AVOID..Version: 5.3.28

The men are the worst on this app!No matter how this app advertises itself, men there are the worst. They are good looking but absolutely disrespectful and disappear on you after asking how your day was. They’re there just to browse. I don’t know about others, but I had no guy inviting me on a date from this app. They’re asking for instagram, WhatsApp, tell you that they are on a vacation, and make plans that never work out. There are a lot of scammers there as well. I thought the problem was me and tried another app, that isn’t that pretentious, but also popular, and I had been invited on dinner dates every day of the week. I don’t know what’s wrong with Luxy..Version: 6.11.2

RetryingI’m going to try this app again but last time I paid $100 for one month, all the wonderful profiles I had seen prior to paying disappeared and I was stuck with potential matches that…. Let’s just say I didn’t have anything in common with. I deleted it after 3 weeks last time and just ate the money. Hopefully this time is better..Version: 6.11.0

I hope you like bugsBecause this app is full of them. Along with plenty of fake catfish profiles. Don’t waste your time even talking to any unverified profiles. Messaging just doesn’t even work most of the time. You pay for a black membership and you only get to see 60 profiles a day… super great app for the price. I’m kidding. It’s ridiculous how expensive it is for the quality of platform.Version: 6.10.5

Terrible app, buggy, and broken.Downloaded this app and paid the $100 to try out the service for a month. They require “verification” of your profile photo before you are able to do ANYTHING on the app. They have an automatic “AI” system for verification, and then a manual system where they ask you to do a specific pose while taking a selfie and then it’s “supposed” to be verified manually. Well, I tried about 40 times to use the AI verification and it constantly failed. It failed so many times, that the app would stop processing the photo I took and just immediate crash. After wasting a couple hours trying the AI verification, I submitted a manual verification. This has yet to be verified, and when I contacted Luxy support through the app they asked to take ANOTHER photo, this time with a piece of paper with “Luxy” written on it. Honestly…. Give me a break. You’re app doesn’t work as it should, and you’ve now taken payment for a service that you’re not delivering. If photo verification is REQUIRED to use your app, you should maybe require that the user go through the verification process BEFORE you take their money. Rather than instantly popping up messages in their face with some fake countdown timer saying there’s in 3 spots available to pay for Luxy Black, and all the other scammy notices and garbage that the user is barraged with upon logging in with a “free” account. What a joke!!! Stay AWAY from this app..Version: 6.12.12

The app crashesSince the last update yesterday morning, the app crashes every time I try to open it..Version: 5.3.22

Maybe someone will answer here?So I was so excited about this APP! The idea seemed great, right? Well... now I am not so sure. I was “approved” and “vouched in” after 24 hours and was excited to try this APP! I received my first set of “matches” and actually started speaking to someone nice! And then all of a sudden I was locked out of my account? With an error message that I either had “fake photos” or I “violated terms” ... For one the photos are 100% mine and two, I only spoke to one person on the APP (and I did not violate any terms) the communication was simple between us i.e “how are you, what do you do for work, etc.” So I understandably was confused. In the APP it said to contact customer service via email if you felt that the lock out was by error. I emailed them right away and received an email back within a few hours telling me to reply with my log-in and email and they would explain why I was locked out of my account (which I did) and then no reply from them. I have sent several emails since then and have not received a response. I have however received emails telling me when someone has matched with me but I am still locked out from viewing it. I really hope that this is just an error and this issue can be resolved! I would love to actually use this APP and give it a proper review. I was really excited about using this APP but have been so disappointed with these results..Version: 5.3.36

I can’t searchI can’t seem to search for specified cities. For some reason the profiles that show up at thousands of miles away from me in the “nearby” area..Version: 5.3.18

$499 no refund! Crooks! Minimal membersDo not waste your money. I am in the New York metro area and searches were all states away. I even eliminated all age and height options!! I still had minimal results. When a few popped up it was all guys looking for sugar mommy’s! For $100 a month this was a straight rip off. I even reached out to their “advisor” and said to me buy coins to boost. Match and Bumble 1000xs better. Save your money. Update: after reading a few posts! I see many have been screwed with the $499 up front charge. No need to answer me that it’s on the site. It is NOT CLEAR on how the charges will be posted and evident with all the complains on here. Now I WILL report to the BBB and fight on my Amex. Everyone do the same. Bad company.Version: 6.3.10

AVOIDTerrible. Signed up using Facebook. App shows your full name and location (suburb not city) for other users to review you for 24hrs. There was no warning that you can not change this or delete your account until the review period ends. For people who have been stalked or are concerned about protecting their privacy, this is anxiety provoking..Version: 6.12.9

This is a SCAM!!! Be very carefulThis site will have you think you are joining a prestigious site where you can meet people with out feeling cautious. But wrong!!! I spent $100 on a membership and when logging back in to my account it erased all of my profile information and also ask to pay for another membership. Ive e-mail this site to see if they can help but not on ever respond back. Overall, be careful with this site..Version: 5.3.18

Problems problems problemsIf your platform is IOS then you are restricted to Apple Pay. ( I still refuse to use it.). Even though I was accepted without pay, it was a while before I went back on. Then it wanted $$$ because I took too long to go back. Sick of these applications making all these empty promises. Still don’t know the size of their subscribers..Version: 6.13.0

Too many purchasesThis app requires approval to be let in for free, you can only chat with ppl if you pay for the subscription, ads pop up to buy coins an d you have limited swipes, about 10 swipes per day, they really limit what you can do on there unless you buy the plan but it’s not worth doing when you first sign up because you can’t even see who’s on this platform unless you pay ??.Version: 6.10.4

Gotten BadThe last time I was single, I had an amazing experience on this app. I met some amazing people for dates, new friends, etc. But it’s really gone downhill. Performance is awful—takes 30-60 seconds to load on newest iPhone. Sometimes notifications don’t work (randomly). But worst of all, quality of users is WAY down and there are a lot more fake profiles. Plus the entire experience is designed to extract even more money via “gifts” and gimmicks like “super likes” (which do nothing). I used to love this app, but now I can no longer recommend it. I hope they do something to fix things….Version: 6.4.0

Too ExpensiveThis app doesn’t have many good looking or rich guys and they charge extremely expensive. £400 a year! What for? Not worth paying the price and I never met anyone there.Version: 6.4.0

PaymentPayment process doesn’t work. Very frustrating.Version: 6.12.11

SeriouslyAn app basing men and women from profit!!?? Why does it matter how much I earn to have a happy life as long as you work hard for honest pay being wealthy doesn’t mean anything for value of a human, I hate that we have came to a point of such apps that base people on income and wealth for finding love. The app itself tries to monopolize from these emotions, and people that fall for it are dangerous, both genders. Money doesn’t define people..Version: 6.10.4

Did not receive access to 1200 additional coinsSpend additional money to pursue pro version as saw offer for additional coins. However did not receive anything on the end. Not ready happy about it..Version: 6.0.0

Wouldn’t recommendI signed up a month ago and they still haven’t verified my account. I emailed them but they said I need to complete my profile which I did when I first signed up. I don’t want to pay $499 to try out a new app but it seems like that’s one of the options they are leaving open.Version: 6.13.1

DisappointedI’m very disappointed that I’ve tried to get voted in on 6 different occasions and failed every single time. Not to toot my own horn but I’m a very attractive person with amazing qualities and a lot to offer. I was referred to this app by a friend who is equally attractive and joined in Oct 2018. She found the love of her life on here & I was excited to join. She also let me look at the women on her app & I know that my profile looked ten times better. I’m not understanding what is expected out of me to get voted in & still would try again if only I had feedback..Version: 5.3.34

Black status and connecting to potential matchesI renewed my black subscription but discovered now update to minor black message to three contacts without prior notice Not happy and will not renew and other friends too whom I recommended get really mad from update in policy especially we are not like others mis-using the service Not happy anymore and will find other apps instead.Version: 6.10.5

Expensive and MisleadingThis app has a pop up asking me to rate it prior to gaining access or having the full user experience. To me that indicates the level of programming is poor. So, while I was waiting for “verification” and had only a 55% chance of approval 🤔 potential matches were reviewing my profile. Why??? I have no idea. I had access to “Visitors” and “Curious who’s nearby” areas of this app while waiting for verification. Since I didn’t originally submit my location I found “who’s nearby” to be misleading. I decided to allow the app access to my location to test both the percentage indicator and “Who’s nearby.” Neither the percentage indicator or profiles “nearby” changed after allow the app location access making these two more misleading components. Ultimately the matching ability of this app is poor. Few genuine profiles in my age range (50) and even fewer that I find remotely attractive..Version: 6.3.2

Terrible don’t waste your money!!I didn’t want to pay for the whole year upfront, but still they charged my credit card $449, which that isn’t what it said they were going to charge. Then I thought ok well whatever let me try it, there isn’t enough people around where I live and I’m in Orange County so you’d expect there would be. Then when I put to look for people nearby it shows me people in other states and countries. The app itself doesn’t work well and they steal your money. I’m trying to cancel and get a full refund but they don’t seem to allow it. Don’t waste your money!! I’m having better luck with Bumble and Hinge that is FREE!!.Version: 5.2.30

Reply pleaseSo I got vouched in , I’m Luxy and after I verified my picture,I was told me turn off the app and turn on again , so I had to delete it and lunch again to my surprise the Luxy app Is no more on my App Store , I can only find the Luxy pro , which I got on my phone , so my question is , is it possible to use my email from Luxy to sign in Luxy pro ? Or they are different? And I actually tried it but still it didn’t work !.Version: 5.3.16

Garbage appPlease don't waste your time and money here . The most ridiculous app I've seen..Version: 6.12.0

KayYou have taken £24.99 from me on what was advertised as a free trail, I have not spoken to anyone and cannot at my end seem to cancel this please take me off this site . Also only able to send the email if I rate you. (Which I’m sorry but am not happy with. Seems every single nickname has been taken and I can’t send this message ..Version: 5.3.20

TERRIBLE COMPANY: COST ME $500!!!!!I wanted to try the site short term. I accidentally chose the wrong subscription term and without realizing it, had chosen a year subscription instead of (1) month...for $499!!!!! What the hell?? Of course I don’t want to pay FIVE HUNDRED DOLLARS to try a dating app!!! I realized my mistake and tried to cancel or even adjust the subscription in under 24 hours. When I reached out to their “support” email, I was told there was “nothing they could do”, and that the terms were stated clearly on the subscription page. Let’s be honest: they can do whatever they chose to do, as it is their company, so they are choosing to screw over their “members”. This is completely unethical, especially when I have expressed that I do not want this service, it was a complete mistake to hit the year subscription button, and that I do not want to pay this astronomical amount for a service that I don’t even want, especially for, yes, FIVE HUNDRED DOLLARS. This is completely absurd and I will he exposing this company and reporting this to every possible agency, including Better Business Bureau. DO NOT EVEN DOWNLOAD THE APP. God forbid you make a mistake and hit the wrong button. You might be signing over your first born child, or whatever the hell else they wish to take. Completely unreasonable and UNETHICAL. I STILL WANT MY REFUND..Version: 5.3.36

Not reallyThey just wanna money.Version: 5.3.16

Weird money hungry appI waited to be reviewed for this app for 24 hours and was denied with no explanation, but they want you to pay HUNDREDS to access it? I don’t get it. 50 a month maybe but these prices are beyond ridiculous and I’m not about to pay before I even get to SEE what’s on the app and see if the matches interest me or if the site is worth my time. The developers claim it’s because of “approval taking a long time” but you DENIED me! Putting money before using the app is like buying a car without seeing the car for yourself and relying on the up selling of the company. I’d never do it at the prices they’re asking. I would not recommend this app. There are plenty of other free ones or ones that Atleast let you see what it has to offer before using it..Version: 6.10.0

Nothing specialI am totally disappinted by this app. The way they treat clients is unacceptable while presenting themselves as some sort of “luxury service”. I was almost granted a star for a “very attractive user” within one month of use, I was very popular and all of a sudden I found my account disabled! They did not send me a message or an e-mail saying there is a problem or something! Nothing! Just disabled all of a sudden with ansolutely no reason, no explanation! So I emailed them (although why would I even wasge my time for being disabled for no reason), and they never replied..Version: 5.3.36

Bad Customer Care/Relation!!!FIX IT!!!! - "Luxy Black Premium Member".Version: 5.0.8

Luxy Pro vs Luxy - layers of high school all overApparently these are two different apps. Your Luxy Black subscription can’t be used for both. Luxy Pro as pitched is a “networking” app with the option to utilize Luxy Dating. It’s confusing and really unnecessary. What I will say is both of the apps are set up like the worst high school popularity contest most of us hated. Sending roses, charms, gifts - all that cost extra. Remember when we would buy roses to send people on Valentines Day at high school and it was always about who got the most? People would buy and send them to themselves - this is it. Seriously. Then if you like a “popular” user do you want to send a super like or some nonsense like that so you stand out? You guessed it, you have to pay extra for that as well. Look, if you’re into shallow and throwing your money around because it’s your main identity then enjoy this app to its fullest..Version: 6.12.4


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