Wirex: All-In-One Trading App App Negative ReviewsWirex Limited

Wirex: All-In-One Trading App Negative Reviews

3.6
3.6369 star

Total 116 Negative Reviews

Wirex: All-In-One Trading App App Complaints & User Negative Comments 2024

Wirex: All-In-One Trading App app received 116 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wirex: All-In-One Trading App? Can you share your negative thoughts about wirex: all-in-one trading app?

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Wirex: All-In-One Trading App for Negative User Reviews

Product seems good; let down by appI like the looks of what the product does, and the card sounds great. But the user interface and experience of the app is sub-par, and the privacy policy should make every user run screaming for the hills. There’s no way I can consent to my info being used like that and shared with third parties. I hope the devs take this on board..Version: 3.20.1

Disappointing ExperienceVerification was reasonably straight forward & received my card a little later than advised but all seemed good. Card worked intermittently which was embarrassing when going to pay for petrol and my card was declined but was able to withdraw money at the ATM. Then my account was hacked and I was left with a useless piece of plastic. I notified customer support straight away but they weren’t interested. Customer support which is only available by an online ticket system is slow as in VERY slow - 17 days to regain access to my account. FCA approved but don’t belong to the FInancial Compensation Scheme so no money back for me. Good idea when everything is going right - when it isn’t Wirex don’t have a customer support device capable of coping..Version: 2.2.26

Do not download.Wirex have been blocking accounts and seizing funds with no reason given. There’s hundreds, if not thousands of customers locked out their accounts, some with quite a lot of money on there. I myself was blocked the week before Christmas with £35 still on my card, I see myself as one of the lucky ones. Others are not so lucky. I’m registered blind and that was the money I had set aside for food over the Christmas weekend and I had to ask a friend for help and get into debt because they blocked my account. I contacted support and all I get and everyone else seems to get is “the relevant team is investigating”. Nothing else! This started happening since their web services provider GoDaddy were hacked on the 13 th November, I think Wirex was compromised, suffered a data breach and funds were stolen and they are covering it up. Either that? Or they are looking to exit scam... they are not trust worthy one bit, so try another card service. Do not touch this one... if your a current user? Take your funds off the platform before you end up in the same situation. Check their trust pilot, Reddit, twitter, Facebook and their own community forums. It’s all bad. Multiple complaints have been filed with the UK FCA and the Financial services ombudsman and a class action lawsuit will be coming next. STAY AWAY FROM WIREX!!!!.Version: 3.19.2

Does not open - does not proceed pass loading screen.First downloaded app yesterday and proceeded to fulfill my identity. Then it kicked me out and since then I never been able to get pass loading screen! The website is fine to use but i can not verify my identity because it tries to open the app. Tried different wifi and cellular and same issue..Version: 3.33.45

Support don’t want to help!!Sent a bunch of crypto from Wirex to another wallet and it’s now in Wirex as a “pending” transfer and never actually sent. Contacted support to say why did it never send?? And they just continually say “it’s with a 3rd party and their is nothing we can do”. This has been going on for well over a month and I extremely doubt they’ll fix their issue and they also don’t seem to care either and that’s just as annoying. Their app has thousands of dollars of mine worth or crypto and they are doing nothing to fix it. Will be getting out of their ecosystem ASAP and would no longer recommend it to anyone.Version: 3.22.2

Changing interest ratesI’ve used Wirex for a while now. I had an X-account getting 16% interest.. but without notification or warning the 16% was dropped down to 5% Not good Wirex. I’d like an explanation. Now the interest rates are ZERO And this Duo thing is a complete scam..Version: 3.34

Bad customer service and slow on verificationI’m really not happy at all, I would like to know why the verification process is taking a long time? I have received 2 emails and it’s over 4 days now plus a ticket has been placed and I haven’t heard from anyone. I keep contacting your customer service and still get the same feedback, always working on it and still not has been done yet. 4 days like seriously.Version: 3.31

Clunky UIPremise is good. But the app is very clunky and not intuitive. Should have a rolling exchange rate constantly. Should have a simple way to check the value of an exchange in the rate being used. Charging for change of security… Change of pin... bad form. So much work to be done to make this an amazing app. You should be able to turn on or off a card for POS, ATM withdrawal and overseas transactions..Version: 2.3.2

Spam notificationsThey send you these spam notifications once you install the app like “bitcoin is up, login to buy some”. Turn off notifications in iOS, and then you won’t get important notifications like a big transaction on your card. I’ve noticed that Wirex is more interested in selling you their services instead of a providing a better experience. Very sad as they do have potential..Version: 3.18

Scam artists...Thieves....No Customer ServiceOnce you have money on their platform they will prevent you from transferring out of the Wirex platform they will lock/block your account without notice and it will take you months to sort it out, in the meantime you will be left in the dark with no answers or progress. They even limit how much you can spend per transaction on the card or block transactions when ever they feel like it. You will never know which transaction will be refused so not a reliable card to carry. Even though it was my money, they wanted to know where I was spending it, picked certain transactions and wanted proof of who it was I sent money to. Your account will get locked without doubt and without notice, then pray you get your money back..... I was one of the lucky ones who got their money. If I could give zero star I would. Oh by the way, the refunds I got on the card never made it back to my account, I lost all that cash. Update: it took me over 3 months to take £35k off this platform and am happy to say my account is now closed. Just look how long it took them to ask for a ticket number. They put a lot of obstacles in my way to prevent me from getting my money. They did their best to steal my money so if you still have money on this platform, be warned. I have no ticket number because they were closed without resolution multiple times..Version: 3.23.4

User feedback will update after i see any improvementHi, i want to give some feedback on using wirex: 1. slow on notification. the push notification is somehow really slow. that i have seen the in app balance updated, but the notification come up to show at least half an hour later. where other app gives instant push notification on top up/ in come transaction/ how much you spent etc. 2. you split account top up and card top up differently. where i do not understand. i thought top up account means i can spent my card balance instantly. where you have to do an extra operation to top up the card from your account balance. i personally figured out how to use card for 30 min... 3. after top up the balance shows really slow. say i have been top up 10 GBP into the account, the system shows that top up were successfully. but the app shows updated balance after at least 5 min. that means your system is somehow slow on some part......Version: 3.5.0

Wirex technically operates illegallyNot enough decimals on wallets which technically means wirex pocket the change! So technically it’s theft. If you have just received a MasterCard you cannot activate it because money has been taken from the old visa debit card for the silly monthly fee. So you will get a message please top up existing accounts before activation!! Now I’ve had 3 tickets open for 2 months so there is the proof that the company is lame! Fees are high too. I recommend Coinbase. You will get an answer at least from them and they have correct decimal Bitcoin wallets (they don’t pocket the change) - if anyone replies to this please explain to the public what you do with the extra decimals from peoples wallets. I’d be very interested to know?.Version: 3.19.6

DO NOT USE for buying/sending cryptoThey approved you to buy crypto but do not approve for sending crypto out, my send order has been pending and they don’t even process it or cancel it, just pending and you can’t do anything with your crypto. They hold your assets for hostage, and the customer support is completely trash!!! DO NOT USE and don’t make my mistake. Update: my order was processed 1 minute after leaving the review, probably just a coincidence. I still don’t recommend this app for your crypto needs, use at your own risks..Version: 3.40.30

Major flawsAddress verification is an endless loop of the app telling you the country can’t be blank.... customer service is non-existent.Version: 3.19.2

Very confusing appI don’t normally write a review but this app is so frustrating it’s incredible and I have a PhD! Getting the card is great that’s the only positive and why I have it any stars. I have used so many apps over the years and have 5 other banking apps which are so much easier. On here it’s hard to transfer money to your card. The older version was much easier. Transferring GBP, USD EUR is a nightmare to figure out. You have deposit bitcoin then exchange to USD or GBP THEN add it to your card. If you want to go abroad and you don’t have crypto just USD on your card you have to convert it back to USD then the chosen foreign currency. It took a while to figure out but even going about loading it on your card is not straight forward like it used to be. A total nightmare! Wirex please update your app..Version: 3.2

Not workingI’ve downloaded the app but I can’t get past the selecting of country when logging in. It says “Sorry, something’s gone wrong please try again later.”.Version: 3.45.50

Can’t send fiatAfter seeing some reviews that said their funds were “temporarily unavailable “ for several months I decided to put some small test money into the app wallet to try it out. Sure enough, the funds have been “temporarily unavailable” for a week and no response to my support ticket. Probably best to stay away..Version: 3.40.30

Update IOS13I am still unable to update my app and message saying need to download older version. Now not able to go into my account the last two week. Very disappointed.Version: 3.21.1

Useless to non Europeans.First let me say I never had an issue with this app, verification was easy and customer support was always helpful. I decided to use this app specifically for the VCC but now that cards are not available outside EU it’s useless to me, I can’t use my BTC. It’s been almost a year since my card card was canceled, before there was an option to join a queque for when cards became available on my region, now it’s gone! Which makes me to believe I’m never going to get to use my BTC again....Version: 2.2.12

Report to Financial Ombudsman and AppleIgnore the 5 star reviews and look at the number of 1 star reviews complaining of not receiving money. Do not use this app, it is fraudulent! Everything works pretty good with the app until it comes time to withdraw money. Then Wirex will go quiet and not respond to any queries. I’ve finally received communication from Wirex only after registering a complaint through the Financial Ombudsman. If Wirex owes you money, you *must* register a complaint with the Financial Ombudsman. It only takes a few minutes and if enough people complain hopefully they will have their licence to trade revoked. Just Google “Financial Ombudsman how to make a complaint”. You should also complain to Apple. Apple are pretty useless on this and don’t make it easy to report an app but it is possible, just search for how to do it. Again it doesn’t take long. If enough people report Wirex, Apple will either have to remove the app from their App Store or explain why they are allowing a known fraudulent app to trade on their platform. Update: I requested Wirex close my account and 6 months later it is still active with no response from them. Hope I don’t have to go through the Information Commissioner’s Office to get my data removed..Version: 3.24.2

Great PotentialReally enjoyed this app found it really easy to use. Would be great if it had the market rate. Very disappointed in the support I have sent 3 emails with only generic emails and still haven’t fixed the problem..Version: 3.19.6

Is this a scam ?Please I really hate this app, this was not what I expected, I got this app for a little business and also for my personal use, I haven’t used it for a good deal before but the first time a customer sent 1,300 euro it was locked and my card was blocked, why are they messing up with me I guess simply because they know I am not in UK and I do not like that, I don’t advise anyone to get this app because I can’t have good access to this account since i downloaded it..Version: 3.44

Terrible.I finally get my email confirmed after they keep telling me to install the app to continue, I set my password and everything and then they tell me to set a “hint” just Incase I got locked out and they want to verify it’s me .. I type in my hint and everything, then I go to submit it and they tell me “ No special characters, spaces, or regular letters can be used, only Latin letters “ at this point I’m confused and try to google some copy and paste Latin letters and it still doesn’t accept or recognize it. Do NOT install this app, it’s a complete and utter waste of time. 20 minutes of my life I won’t get back. I’d rather use PayPal or Venmo over this non functioning app!.Version: 3.6.2

Suspected information stealers*update* As I stated I have reached out multiple times to you guys through app support and nothing** I downloaded and attempted to open a Wirex account almost two months ago and have been waiting for my account to be verified. I submitted all the required documents and have never had a problem opening any account anywhere else at most it would take 24 hours. I contacted support and the only reply I received was a generic auto response saying how busy they are and not to open multiple tickets. That’s was it and my verification is still pending with no reason as to why. I think they are just stealing people private identifying information with no intention of giving them a account because I am not the only person facing this issue. There is no way to talk to a actual person, I keep getting promotional emails but can’t do anything with my account. Seriously concerned and extremely disappointed as I was told this app and account is so convenient but so far not the case.Version: 3.32.4

Do you want us to be able to login, er no?Same thing over and over... 1) verify your device email (have tried for both iPhone and Windows) 2) get email - click link 3) brought back to login page - login with the password I know is correct 4) “Login details incorrect, 2 attempts remaining” 5) locked out for 15 minutes Ok then... great service.Version: 3.0.2

Don’t do it!!Wirex has blocked my account for no reason. They stole all of the money that was in my account. When I contacted them first they were emailing in English until I asked about my money and they started emailing in German which I obviously cannot understand. They are playing some game. I need a refund of all the funds in my account but they will not help. Every message I get is from another member of their team. They do not take the time to read the previous messages and literally just continue to ask why I’m writing and to provide more details. Even after I am responding with detailed responses. This is the worst financial institution I have here seen. Wish I had never used them in the first place. Don’t get your money stolen..Version: 2.3.0

ClarificationThis app was used by friend, money was sent which according to them violated their rules. The total sum in the account was €10,200. The account was blocked and they allowed 1500 to be withdrawn. But why did they have to seize the remaining €8,700. I have the proof. They requested for documents and it was submitted, for some days, they decided to respond and request for same documents. This has been going on for months now, and there is no way he can withdraw the remaining €8,700. Why did they have to seize it? If the app is genuine why don’t allowed the owner to take his money back? ????? ?????.Version: 3.45.20

Do not open an accountI was an early customer - 4 years. I’ve noticed that the customer support has gone downhill in the last year. Absolutely, awful. Don’t expect to get a reply for a problem in under a week, or, at times, not at all. They have frozen my account and refused to provide reason for this. They also cut off bank transfers and deposits a few months ago. I do not trust this company any more as there are clear problems behind the scenes. There are plenty of far superior companies in the crypto banking space. I would recommend you choose Wirex’s competitors. I have already advised friends and family with a Wirex account to discontinue using their account. I have just received my review update from Wirex - months late. They are clearly trolling all the terrible reviews with ‘Have a nice day’ - seriously the positive reviews are not genuine. There are serious issues with this company. Avoid opening an account - it’s not worth the risk. I bet they won’t be on business this time next year..Version: 3.23.4

Better options out thereEDIT- still receiving the run around. Very close to reporting Wirex for fraudulent business practices. — I signed up months ago during a promotion that included bonuses for completing steps and referrals. After the time period stated for bonuses to be paid out, I received nothing. I’ve emailed multiple times, told my account had been escalated and would be attended to over others. That was over a week ago. No status updates. The app chat feature doesn’t work and though you get a notification your friend has joined there’s no way to verify how many referrals you have. I guess if I ever get my bonus, I’ll have to take WIREX’ word. Which so far has been clear as mud..Version: 3.32.1

Where’s Canada?I can’t find my country on your list..Version: 3.24.2

Not worth the hassle, the fees, poor customer serviceI’ve missed events for double crypto back, and spent weeks locked out of my account for no reason while there were funds and crypto in my account. My USD visa was blocked and still charged the fee, and it had been blocked for over 2 weeks. The only explanation was for my security. Not worth the hassle IMO..Version: 2.3.6

Infuriating support and money missingI have been with Wirex for over a year now and have recommended them to several people. The service seems to be getting worse not better though. There are continual issues with needing to verify documents, proof of ID and address, upgraded security and now having transferred £1000 to my account, I need to submit a stack of documents proving source of funds. It is really irritating. They are extremely slow returning any enquiry for support. Allow several days. I don’t care if it is a game app or something, but when dealing with peoples money, they should be immediate support. I transferred £1000 to my Wirex account three days ago and it simply disappeared. The bank has told me that Wirex have it, but it is not showing in my account. I have raised 4 support tickets and no one has replied since. There is no live-support chat now (not that it ever worked) and no phone number to call just “submitted ticket“. Their office address in London seems to be a serviced office. Be very aware!.Version: 3.2

Non existent customer serviceMy personal experience with this company would be Stay clear away till is to late! Was looking to explore crypto world, come across this app looked perfect to me. Have opened my account fully verified got they card even managed to make 2 transactions. After one year emails started come asking me to verify my account despite shoving being fully verified! I mean my trading only £250. Contacted ao called customer support, person was not able to provide any support just repeated that I must wait for another email! Then clearly stated that they are not able to provide any real customer service as got no access. Wirex you need to work towards your customer service as you are online app service and customer expect to get support when clicking on link chat with customer support!!!!.Version: 3.33.20

Unable to access moneyWirex have held my money for months now, disabling the option to exchange for crypto, transfer to bank or withdraw as cash. After much back & forth with customer services I have been able to work out that they are unable to verify accounts within the U.K., thus causing a problem. I still have no ability to access my own money, it’s taken up heaps of my time, the user experience has been less than adequate and it’s a concerning how shambolic a financial services processes can be. I have tried creating tickets on multiple occasions to receive answers which aren’t helpful, my most recent ticket hasn’t been answered at all. This company is a scam..Version: 3.26

Scam/FakeI applied for a new account over 3 weeks ago and waited and waited for my account to be verified.. Instead of verifying my account with all of the legal proof they needed they blocked my account and lied stating I was in violation of company policy.. This isn’t possible as I was not even able to use the account therefore no policy was ever violated… It’s ok there are way better crypto apps than this one! Yea don’t trust these people obviously they aren’t very professional. Good thing I never got to use my account because being blocked while trading for no real reason would have sucked badly!.Version: 3.32.4

Bad ReviewsAll the negative views in the App Store has dissuaded me from downloading and trying the app. To the Devs: you need to rebrand and relaunch. Update: Quick response from dev made me reconsider trying app. But now have issues with confirmation email. Ugh..Version: 3.12

This app is a scam!I have been trying to access my account for over a month and no one from the support team has responded to my emails. They have locked my money in the account and I can’t withdraw it or use it for anything. This is unacceptable and illegal. Do not trust this app with your money or personal information. You will regret it and there is no one to help you. Stay away from this app!.Version: 3.40.30

Not worth itThis company needs an legit number that you can call because all that email back in fourth stuff is really irking my nervous I told them not once but twice that my information was used I haven’t even much activated my card yet and someone used it it haven’t even much made it to my address yet like what the heck they need better sercurity and stuff I want be coming to this company again the card I blocked off and it haven’t even much been mailed to me yet smh.Version: 3.31.3

Do not keep promises - money lockedThe physical Wirex cards were cancelled while they look for a new supplier. They promised you could transfer funds back from the card to bitcoin but the app says the card is blocked for "maintenance". They also promised to automatically transfer card balances back to bitcoin on Monday but didn't. So customers money is stuck on cards that are cancelled. Also the blockchain fees to transfer your bitcoin from Wirex to somewhere else have recently been as much as 30% also effectively locking your money to them. Other providers allow you to choose "economy" blockchain fees but Wirex don't give that option. The product looks good but we no longer trust them with our money as they don't honour their promises and your money can be locked and inaccessible..Version: 2.1.22

KYC Selfie not worth the hasslesAfter downloading just to find out you have to go thru a 'Selfie' KYC process even though Drivers License has been provided, I deleted afterwards. I've had enough of Selfie just to prove who you are. No Thanks, not worth my while.Version: 3.32.6

Useless Cudtomer Service AvoidI had applied for two cards one I. GBP and the other in USD. The GBP arrived and so I went through the activation process however on my account it still states ‘issuing’ the USD hasn’t arrived. I have contacted them several times about the GBP card not being activated. To date I have received no response apart from an automated system. I wrote to them just two days ago to delete my account and I’m sure this will fall on deaf ears too. You ca not speak to anyone and the customer service is extremely poor moreover the app is of a poor standard. I am looking for another crypto card and would strongly advise not to waste your time . The have a huge backlog and it’s clear the can not meet Cudtomer demands or provide an efficient service. I would not recommend..Version: 3.2

Stay away from this appI got my account verified and transferred BTC and ETH to the app. Then i learned they’re not offering the credit card in my country. So i transferred the BTC and ETH back. They charged me 12 times the average ETH transfer fees. That’s close to 250 usd for an ETH transfer!! This platform is a rip off so please stay away and do not get close to it..Version: 3.24.2

Trying verify accountWhen I try to verify my account the code never come to your phone poorly made app I woul need to see improvements before I put my money into it..Version: 2.0

Does not work on the iPhone XThe last couple of updates won’t even let me choose my Country... Please fix.Version: 2.2.13

BewareI bought 1 ethereum using this shady app, so far so good right? The problem is that I withdrew from Wirex and never received my Ether. I checked on the block chain and there was no recording about the transfer. I contacted support but they never replied. Telegram? They say that they will help you to investigate but you will be very lucky that the person ’heping’ you is not a scammer. Other people are having problems with funding and crypto withdrawals too. Use Wirex on your own risk!! I would avoid this crappy company if I were you. Yes, I still have to complain with the Canadian authorities. Long road to go! I got scammed Update: The shady support answered, they told me they use smart contracts to manage Ethereum, that means it is an ERC20 token. I was told that I ‘lost’ my Ether because I sent it to a Ledger Nano. Guys, please don’t use Wirex. BitPay and Coinbase are way better options than this scam. Don’t be surprised when Wirex ‘exit scam’..Version: 3.0.4

Forever verifyingI have sent them numerous documents (even confidential ones) yet they keep on rejecting them, at times not providing a valid reason..Version: 3.32.6

Edited reviewIt took months to set up the card with the poor responses, and a month after it was set up my account was locked again and I was told to submit more documentation within 7 days. It took longer than that for support to get back with me about how I could even send the info without the app functioning. So far it’s been more than 50% downtime on average Still haven’t heard anything. If I had had money on the card it would just be in limbo … this is a borderline scam with how poor customer service and functionality is.Version: 3.33.40

Warning: Shady serviceI’d used the service long long time ago before they renamed to wired app. One day they suddenly made an announcement and said they stopped service in certain countries, and let people to wait when I still had funds in the account. After one or two years they never restored my access to my account. I contacted the support, they replied after one whole year only to tell me that they don’t have service for my country. They blatantly stole my money, around few hundred dollars worth of Bitcoin at today’s price..Version: 3.28.1

It a jokeI “like” companies like this: they give you opportunities to verify the account, then they start to spam you, like : open x account, super duper Duo, fantastic cashback….and so on and so on. After I verified completely, which I see on my account, got a letter…they start to push, cash in funds, start trading today! And finally nothing, after receiving the money, they temporary block the account…ops, “we need more documentation from you” Of course, when I tapped add funds nothing warned me about additional documents and so on. Just “ADD THE MONEY”, trust is!! After adding money, funds instantly blocked. Super! My advice, be aware of this! Only real trustworthy companies claim all necessary documents, after full verification you could trade. Such garbage platform just trap user, and of course user would do anything to return the money. But in my case…app shows errors )) and suggest me to try later, almost two days already. Thanks got I just topped up a little amount. “Good wallet” by the way, “very” trustworthy..Version: 3.45.50

Warning!!!’I have had this app for around 2 months I think and I added money on it thinking I could use the app but that’s not how they work. Customer service is a joke. I can’t activate my card. And I can’t send crypto anywhere. And if you try getting ahold of support there chat bot will not let you type in to the text box it just keeps you going in a cycle and not once have it led me to customer service. Long story short they took my money and never gave me access to it I can’t spend it no where bc there no option. And they say on chain blockchain is up and running but you can only receive. They cheered me out my money and I’m going to the surgeon General with it. After I talk to apple and google one about this app that gives you miss direction. Where’s the transparency ercy.Version: 3.30.51

Beware!!!This “service” is definitely a scam, and I feel like a fool for providing them all of my personal information. They have been “verifying” my personal information to open my account with them for over a month now, and the responses to my inquiries have been automated or lip service. I will be monitoring my information from all 3 credit bureaus going forward for the foreseeable future because I am fully expecting identity theft. LEARN FROM MY MISTAKE!.Version: 3.33.23

Waste of timeMy account is still not approved after 3 weeks, support still didn’t answer to any of my 5 tickets! I created an account in crypto.com and got approved in 48h! Wirex, complete junk..Version: 3.19.3

High storage feeThe storage fee is ridiculous when you don’t trade usually. So if you are a holder this app is going to charge you every month, I had some savings and now everything is gone.Version: 3.40.30

No CommunicationTheir communication is shocking. My verification wouldn’t work and they locked me out because I exceeded the amount it times. Trying to connect to a real Person is literally impossible! I finally did and she said they would Mark it urgent - and I’m still waiting ! All I wanted was a card. Very very disappointed..Version: 3.31.3

ReviewNever will use this again, had to change passwords 4 times because it logs me out and tells me that my password is incorrect then when I try to change it tells gives me an error message Just let me log back in and get my money out of this Would not recommend to anyone.Version: 3.22.1

Good if it worksIt was great when I could use it as my everyday card and get rewards in crypto or get paid in crypto and transfer it easily into my account, but if anything goes wrong at all, do not expect wirex to help you, if there’s a problem with your account or your account is stuck being verified and you’re not a new customer, expect to be stuck there for months on end with no reply from the support team to the endless support tickets you’ll make because it’s impossible to move your money out of the account when this happens, thankfully I’ve only had a very small amount of bitcoin I left in my account since 2018 but it’s been impossible to even get a reply from the customer support no matter how you contact them, and this isn’t even a new issue, in 2017 I had exactly the same problem where my BTC didn’t show up in my account and the support wouldn’t reply to any of my tickets or emails. If you go to their facebook page you’ll see a wave of people calling wirex a scam, which I don’t think they are, but it definitely feels like it. It’s good if it works for you but they do not care at all about their customers and if you have money in your account when it goes wrong you won’t be able to access it for months no matter how hard you try..Version: 3.19.2

JakeThis app is so crappie there blocking my account in 30 days for no reason.Version: 2.2.4

TrashNot processing clients top ups and support is beyond bad. It’s been more than 30hrs than my transfer has been confirmed and they won’t top up my account. Avoid at all costs!.Version: 3.36.20

Do Not Use!!!As many other people have stated in their reviews, do not download or use this service at all. I could go on and on about this company as I suffered dealing with them for too long. Everything stated about poor or nonexistent customer service, terrible app and the freezing of accounts and cards is true and far too frequent. They also constantly ask for ID verification many times over for no real reason. I do realise this last complaint is a requirement of the financial authorities but not multiple times a year. I would have given zero stars if possible. Update Judging by the response of the developer they did not fully read my review. I did state that I do realise that identification verification is mandatory but not multiple times in the same year! And furthermore, multiple times in the same month. But as I wrote in my initial review, customer service in this company is nonexistent and the reply so eloquently displays this fact..Version: 3.40.30

Small balance of crypto can’t even transfer i to other walletThis app’s pretty much die,,, if you have small balance nothing you can do… fees also really high… I have $30 worth of crypto… and need minimum arround $400 just to transfer crpto to other wallet… Be honest I’m out with this apps .. “SAD”.Version: 3.45.50

Purchase refund yet to be credited to my account.Wirex is holding my money that “grammarly” refunded. I reached to grammarly to complain about the delay, getting my money after cancelling my subscription and they responded that the money have been paid to I should with my bank. However, I contacted wirex and complained about the situation which they responded to and asked for certain details which I provided. This is more than 2 months from the time I contacted them and my money is yet to be in my account. Wirex, is defrauding people thief money which is so wrong..Version: 3.23.2

Almost amazing / UPDATE: Avoid!!Absolutely love everything about Wirex. I can buy nano with fiat, and I can quickly convert cryptocurrency to GBP for effective spending. The only problem is the £1 card fee wiping out any rewards from the card. I signed up thinking I could put basically all my spending through the card, but I’m unfortunately it only applies to in-store payments, where I will never spend enough per month to offset the fee. Arguably, the value of the reward will increase in time, but I could just get the Apple credit card when it comes out for 2% rewards then buy crypto with the gains from there. Still a landmark financial tool and I’d love to give it 5 stars when it develops. If the reward incentive can improve then I see no reason for everyone to put their spending through wirex. UPDATE: My wirex account had literally lost money, putting itself into a negative balance. The support couldn’t seem to understand the issue even when I laid out the exact transaction history and sum. Totally useless, taking my financial plans back to a serious solution. One star for at least being a fiat gateway to nano..Version: 3.12

Not badI haven’t had many of the problems that others have reported. Can fund the card by bank transfer without issue, and buy crypto before sending it elsewhere. Have successfully spent crypto using the card too. Losing the ability to withdraw to another bank account has largely killed it for me as an investing tool however, and I just use it as a fast on-ramp where necessary. The 1% fee is incredibly high compared to other U.K. exchanges which charge around 0.15% and the wallet withdrawal charges are also punitively high. For example, £10 to send any amount of ETH anywhere is ridiculous..Version: 3.40.10

Terrible App and a Customer ServiceMultiple document uploads that were rejected - now I’m locked out of the app - Customer service ghosted SHADY.Version: 3.13.4

The update doesn’t workYour telling me to update but the app won’t allow me to do that. Fix this. I can’t get into my account!!!.Version: 2.1.22

Miss DamilolaPlease Please Please I’ll advice you not to even think of using Wirex. I think they are bunch of people trying to steal your hard earn most especially in this period of pandemic. I transferred £100 from my account and the payment has been pending. The money didn’t reach the destination and the money has also disappeared from my wirex account, Secondly I was so stupid I asked a friend to urgently send me 160£ to the same account and over 24 hours my payment is still no where to be allocated I’ll update again to see what’s going on again but please in this pandemic you don’t wanna use wirex because I promise you will be frustrated at the end . Take note and thank me later.Version: 3.19.4

Great Card Shame about the top up feeHave used this card with crypto travelling & it’s was great. At times I needed to top up the card from my visa which was free in the past.. but Larry they have added a 2.9% fee.. So I’m now using Wise for this.. it’s a real Shame as I enjoyed gaining the WXT tokens...Version: 3.34.30

My account frozen and can’t withdrawI don’t know what’s happening, my account was frozen for many months now, I can’t withdraw even the usdt I have in my wallet. What’s all this? Please kindly release my money to me. I have created tickets, I have sent multiple emails and yet I can’t get my money. It is unfair. All I’ve done with the account is fund and spend I have never done anything bad with it. Why freezing my funds? Please release my money to me I’m begging you guys..Version: 3.45.50

Warning alertI have been using wirex since 2019. Now they blocked my account with funds in it, for reason best known to them alone. They said my funds will ne released to me in 4 weeks, it’s being 8 weeks and still no funds being sent to me. They no longer respond to my emails. This is very bad. There are also lots of people in this same mess if you could check their community forum. Please don’t get wirex if you love your sanity and peace of mind, else they will block your account and hold you funds considering the volatility of cryptocurrency. Don’t download their app either..Version: 3.33.66

Worst Company2nd review I’m leaving on here as my first one was to complain about Wirex freezing my account for small transactions at an atm when traveling. All they could respond with is contact customer service or to give my issue number to representative. Ive done that numerous times, about 5 now and have gotten no where. This is by far the worst crypto service I had e ever used. My funds are now locked in their service and I have no access to them. I spent less then $800 on the debit card before they froze my account. I highly recommend to not use this service. Use bybit instead. So much better. Wirex has the worst customer service I have ever experienced. When they respond to this to they will tell me they’re sorry and to input my issue number but nothing will happen as nothing has happened the numerous times I have already done that. This service is a scam. DO NOT USE..Version: 3.36

No customer serviceI opened my account recently and deposited some money. I ordered their card as I thought I would use it when I travel to Africa. As soon as I used my card to make a payment they immediately blocked my account and restricted access to the account without giving any reason as to why they blocked my account. I contacted them a number of times but they didn't respond they just left you in the dark. They don't even try to resolve the issues or even explain why they had to block your card. I am going to report them to the Financial Ombudsman and try to receive cover for my money..Version: 3.44.30

I love the idea and company, really look forward to using but....Been trying to open an account for the past 5 days. Had problems with getting the app to work. It has been saying to open my verification email, and it won’t send. I’ve hit resend multiple times throughout the first 24 hours up until now. Still nothing. The app is also force closing and not loading at all at times. I’ve tried on multiple different WiFi networks along with 4g. Still nothing..Version: 2.3.2

Do Not Use!!! You’ve been warned!!!1. 12 months on and you still cannot deposit via a debit card on this platform. Appears Wirex cannot handle any 3D secure cards - so almost all major cards. 2. They do not allow you to withdraw your £ in GBP to your own bank account (yet they let you put £ in via a bank transfer) 3. Customer support non existent and no tickets raised have been resolved or updated in months (some over 11months old) 4. When you raise new support tickets your account becomes ‘unverified’ & they reject your proof of address atleast 3 times before finally verifying you again. 5. If you want to have your money trapped in this platform then this is the place for you. 6. Avoid at all costs. 7. Something doesn’t feel right with this provider anymore. Blocking users from accessing their money is not ok. 8. Read all the above again & look at the most recent reviews which confirm all the above. Do not believe the paid for reviews from years ago..Version: 3.19.3

Worst crypto service availableBeen using Wirex over 2 years now to buy crypto. Even though I’m a verified member and have been for years, can still only do bank transfers to the app and not use a debit card. Good luck trying to get any money out of the app, have only been able to get £10 out which I’m sure was an accident. Endless support tickets have been raised all to no avail (have well over 50+ failed transactions/errors) and customer service is basically none existent. Don’t put money in if you wish to retrieve it at a later date. Luckily I can get my crypto onto a ledger and sell on another site to reclaim some money but getting cash out is impossible..Version: 3.19.3

Avoid!Not worth the trouble. I had been frozen out of my account for 6 months. Just got in after asking a lawyer to help and have immediately move my money out..Version: 3.30.1

Worst customer service I’ve ever seenI made a mistake with my email address when I signed up, because of that I couldn’t get the verification mail that was sent . I’ve been sending y’all messages for 2 freaking months , nobody has even bothered to reply and get it changed . You won’t even get 1 star from me, this is the worst experience ever..Version: 3.32.1

CrashesCant stay open for a split second on a 6 plus, poorly made app.Version: 1.5.5

Zero SupportI’ve had issues with transactions so I can’t use my card to make payments. Tried contacting support, opened a ticket reached out through social media and have not had a single response. Can’t recommend using Wirex..Version: 3.24.1

TURN BACK BEFORE ITS TOO LATEThis whole operation is a sham with the most ludicrously incompetent customer service I have ever encountered. Before you download this load of crap and almost inevitably get either locked out of your account (after making a hefty deposit) or unable to do anything with it, DO YOURSELF A FAVOR and check out a) their TrustPilot and b) their support forum. It has *two* threads of complaints (because they already filled one to the max of TEN THOUSAND) that have to be deferred to this forum just so you can get supports attention after making a ticket. Go on, look. I’ll be right here. …See? What’d i tell ya. Don’t do it. Turn away from this village of sin..Version: 3.33.74

Fraud! Be careful!Wired it’s a fraud! Take a look also they buy all their good reviews! Once you top up the account you can’t withdraw it! They dont allow you to do bank transfers and you can’t transfer cryptocurrency outside of their platform! Once you try to do it you receive error message and support team answers you after days with no solution ! They say they “check it” it passed 2 weeks! Now after I complained many time and said that I want back the money I deposit they blocked my account! They stole me 900€!!! Everyday they send push incourage people to top up the account and buy crypto with 0 fee , sure they do it because they know that you never will get your money back! Be careful never use this app! Take look about the reviews and the answer of the app team on reviews , it’s all fake!.Version: 3.19.2

Apple should get it off App Store .This app is a fraudulent appPlease beware before you fall victimBought coin couldn’t send out after verifying my card just $100 coin I couldn’t send out sinxe last week Tuesday and now today my account is diabled have done nothing wrong whatsoever. Just a stupid plan to get away with people money and I think apple should get this off App Store before many more fall victim . This is a message to Apple itself not Wirex cause they won’t do anything if you contact them..Version: 3.32.5

Cash back/refundBeen waiting for about 2 weeks for the refund. Contacted one of your team members just for them to tell me they will transfer me to someone that could help, from that point, I haven’t had any help or heard when my refund with me confirmed or anything. Can someone from wirex help me with this issue?.Version: 3.24.2

Not being able to use wirexI’m not able to use wirex card. I’m new to this wirex thing. Charges are $7.50 AUS. How card I fix this matter. Try to email to emails from wirex and email comes back stating not a address email ect; all I want to know, is why I can’t use my card!.Version: 3.19.4

They were a great tool, until they weren’tDespite all the negative reviews about how people’s queries or requests got ignored, I actually quite enjoyed using the app - somehow I always got a helpful reply, so I kept using it and even signed up with premium membership. At some point they introduced a lending feature, whereby an user can borrow stable coins with Eth or Btc as collateral at low interest rates. I loved the feature as it allowed me to get some cash without selling my coins. I assumed the terms were the same old usual and fair play, and did not read through. Oh what a mistake that was! Big downward market movements meant that my collateral was losing value and the loan to value ratio surpassed the threshold and triggered liquidation. Fair enough, I should keep an key on it and topped up some collateral. But here’s the trick - my collateral was liquidated when the ratio rose past 75%, meaning the value of the loan was more than 75% of the value of the collateral. And when it was liquidated, all the remaining value went to Wirex, nothing left for me. I had assumed that if they sold my collateral for $100 and took back their loan plus some interest, there should have been something left which should be returns to me. But alas, there wasn’t and it was in the fine print and that was that. Probably lost 1 ETH because of this. So they won big time. I wonder how much free money they got during the big downturn, but surely trust has been broken. There will always be people who would say oh it’s your own fault shoulda read the fine print. Fair enough, but there are honorable companies and predatory ones, and I choose the honorable every time..Version: 3.34.30

Absolute disgraceI have been using the app for 6 months. I got refunded £400 on a closed card but same bank. I have an open card account too and now the money has disappeared and they are not responding to emails! Complete scammers and judging by other reviews I am not the only person who lost access to there OWN money!! They will happily take money and hide all there fees within the app. But when it comes to transferring it then you have no chance. Withdrawals don’t work either from cash points. I want my money back. Company’s like this who leave people feeling depressed. Will be in touch with fca if the moneys not in my account within the next ten days!!.Version: 3.21.2

Very shadyI remember way back when I had this app. I had nearly a hundred dollars in and could not take it back out due to the send function being greyed out. Look up the company and you can see countless people and videos saying that this is a scam..Version: 3.23.5

TERRIBLE - possibly even a SCAM - DO NOT USE!!!I thought these guys were legit until when I uploaded a PDF of my Bank Statement for KYC, POA and they replied that they would not accept my bank statement unless I uploaded all 4 pages of my bank statement!!! I’ve successfully used only the front page of my bank statement, which clearly shows my address etc for more than 47 different crypto exchanges including Binance and it’s always been accepted. So WHY DO THESE FOOLS ASK ME FOR THREE EXTRA PAGES OF MY BANK STATEMENT SHOEING ONLY PERSONAL TRANSACTIONAL INFO ??? SCAM!!.Version: 3.12

BAD REVIEWS AREN’T GOOD FOR BUSINESSESWhat are you guys doing about this bad reviews y’all getting? Now I gotta delete the app till I get positive feedback on the app. Don’t want to be a victim of circumstances on your platform..Version: 3.17.9

Dont trust wirexThey spew disinformation about XRP. Trash platform.Version: 3.6.3

Poor customer serviceI deposited a large amount of money into my account on the 30th of October. They locked my account straight away when it was all of my money and I had to send in forms of address for verification which said the max amount of time it would take would be 24 hours. That took a whole week. Then the verification got denied and I’ve had to send in more forms. It’s now been a whole other week and still waiting for a reply. My money has also gone down when I haven’t touched it. I just want my money back so I don’t suggest using this.Version: 3.17.7

Confusing and hard to navigateLove the idea and principal of what Wirex are trying to do but like other reviews, I have to say the app is clunky, confusing and really difficult to navigate through. I thought I sent BTC to my BTC account today but now not really sure I even did it right!!! Hope it shows up otherwise that’s $200 USD that’s been lost. UPDATE: My $200 USD did arrive in my Wirex account. My thoughts about the app being clunky and confusing remain the same though. Hope Wirex can improve it to make it simple to use. All the best..Version: 3.23.7

KaykaySo after my account being locked for 6months with no reason given, I’ve now been givenAccess to my accounts thank God for that but it didn’t stop there I had £650 in my wireX BTC account and when I tried to send my money out I then saw that my £650 disappeared and I’ve had near enough no help with the live chat support team they have told me my funds will return when they return and have given me no time or date for my own money to be returned to my account the only thing they said for me to do is to clear my cookies even though I’m not using a desktop or a browser so I give this 2 stars because it’s not worth the stress can someone help me support wireX because they tend to never answer their emails.Version: 3.20.1

Stealing my moneyEverytime I attempt to change my address and send the new on to support team as they request, NOTHING... no response back, no change of address.... I have now not been able to verify my account and have access to my funds for over a year now because of this. They are stealing my money don’t use this app no matter what. It is a scam and you can’t even speak to a real person about your problems Not to mention they are now stealing bitcoin out my wallet for a fee now every couple weeks. And I cannot do anything with my account until verification is done. So I have to watch now and they steal my crypto in front on my eyes. They also did not let me know before they decided to change my XRP into bitcoin and during that process they ripped me off and stole an extra $2000 worth of crypto as the exchange rate was wildly incorrect. I cannot get an answer from anyone about any of this. I can’t change my address to verify my identity. They are stealing my currency.Version: 3.17.8

If I could give 0 stars I wouldIt started off okay I was using this as my main account. However in October they randomly blocked my account and I have sent then over a dozen requests asking for and update or at least to close my account and send me a check however they have been ignoring me for the past 3 months. Not even a email to say we are working on it. I will now be taking legal action as this is a joke. I have been unable to use my money and they are still accepting payments into the account even though they will not let me access it. Terrible bank and scam . Do not use . You have been warned.Version: 3.19.4

Slightly buggy and odd exchange ratesMostly, this is a good app, I like the idea of cryptoback and using a card to spend fiat from crypto. Buying with no fees is great and is something that has been long awaited but the exchange rates are seemingly higher when buying and selling. However, I’ve noticed a few bugs when using 2 factor verification and/or biometric entry to the app, mostly after “server updates” Talking of “server maintenance” if there’s market volatility expect “server maintenance” when you’re cashing out 😐 which sounds a bit Coinbase.Version: 2.3.0

Avoid cash withdrawalsI recently withdrew a £100 in € from a cash machine in the uk.. the machine told me it would €3.99 which I excepted only to find the transaction on my Wirex account had cost just over €28 which is absolutely ridiculous for drawing out only £100.. after a couple of days Wirex got back to me explaining that was the cost of converting £ to €! I’m sorry but taking €28 for just a 100 without informing or warning me first is just theft by anyone’s book! It’s a real shame because the actual product is very good but sadly I’m left feeling nervous about using the Wirex card now so I shall be definitely trying other crypto cards out from now on.....Version: 3.4.4

DO NOT DOWNLOAD THIS APP!!!!They steal from you! This is app shows that all functions of the app is active then I go and try to withdraw btc to an external wallet when I get notified that it failed WOTHOUT returning my funds! Then I attempt to contact support only to be left waiting for a response every couple hours! Come Friday, I don’t get any answers and left hanging all weekend! My patience has withered and I plan on reporting this company to the BBB this coming Monday! I warn you!! DO NOT DOWNLOAD THIS APP! THEY ARE THEIVES!.Version: 3.33.66

Forever waitingI deleted the app I’m forever for response I’m from Canada they should put on sign up page of what countries not working for them wasting time thanks.Version: 3.33.66

The only exchange that has ever declined my application/verificationI’ve been dealing with crypto (and stocks) for a few years now. I have accounts with all the major exchanges and brokers and all the small-fries you can imagine, and am involved in a handful of crypto currency start-ups making their charge to go live on the blockchain and DeFi. After about a month of pending Verification, I opened a ticket to see what the hold up was. The first person I talked to heard my issue, took some time, then said he’s passing it to another team. About a week later, I catch that I get a notice from Wirex about my account. Then I see the notification from my email saying Wirex has answered my ticket. Upon reading the response, they regret to inform me that my application has been denied and state that they will not give me anymore information on that decision, and basically how I took it, sent me off with a “Get Lost” … so Wirex has become the first exchange, “bank”, financial institute, etc to ever stop my verification to use their service. No big deal to me really, I’m sure the other guys will enjoy the money that I feed in and out and amongst the Blockchain. You’d think theyd at least give you a reason so you maybe you can clear it up. None the less, forever tainted..Version: 3.30.52

Wirex is a big fraudThey are thieves don’t trust the at all they steal your money, block your money for no reason asking you yo make other wallets to give back your money and ask for more money for the charges, they keep my money for more than 2 months they say I have to make another wallet so that ai can refund my money after that they ask me to buy 0.5 eth for charges and after I did they ask for more 100$ for some stupid security update, support system is awful, there some bunch of robots controlling everything, don’t trust them at all..Version: 3.45

DO NOT USE!Terrible!! I had a problem with the app for days I couldn’t log in and they don’t even have a phone number to contact! Do not put your money in any company without a proper customer service! The exchange for Wirex earned keeps increasing every month: it was 7,000 able to exchange to AUD; then changed to 10,000 then changed to 27,000 and now we can just exchange with 46,000 units. I have over AUD $100 to be exchanged but now is locked until they decide I can exchange! Ridiculous and unethical!!!.Version: 3.33.50

They will freeze your money don’t even try it..I won’t recommend this app or anything related to this app to anyone, to avoid high blood pressure. This is a total waste and don’t you ever put more than £20 if you must use, I repeat not more than £20 so that you can at least not be too worried when they freeze your acct.. It’s been a Month now they freeze my acct for no reason and to contact them is via email only. So please think it through and ask yourself if this really what you want.. They don’t care about you as their customer but to their own selfish interest only. They will freeze your money and be using it for business and then you don’t have access to your acct or even see the amount in your acct, because they will use your money to be doing bitcoin business which is totally unacceptable. I want my money back because I will not leave my money for you people to be using for business...Version: 3.16.1

Started as a great app, can’t say the same nowStarted as the perfect place to buy the main crypto’s. Over the counter rates. No stupid fees. A debit card with £1 fee a month which was acceptable. A good referral incentive. Easy to use app. No bugs.... But now........! constant bugs, ease of use fell, charge fees for buying crypto and even withdrawing crypto. Lowered the % you got from referrals. App always slow and chooses when to work and when not to. The debit card always has issues, contactless works 50% of the time. Raised all this as feedback from them, and had nothing but a sarcastic response back. Terrible service! Will be moving over to uphold shortly..Version: 3.2

Try itHi, I’ve been using for about a year to explore but still testing the crypto world’s currency through trade as a beginner independent of myself find everything works well. As long as the app is up to date the correct process with addresses and networks etc are applied all transactions should work. Processing orders and transactions for lost card including verifications are relevant quick and easy. Communications online and live are medium because of the locations I understand. My only nag is the invite perks I haven’t received and the inflation, it’s too high in NZ with transfers and exchange even though the cash backs its only in cents. I don’t know if they’ve rolled the new portfolio or T&E plans for this but until we know more, I rate 3 out 5 stars and will change depending on whatever future endeavors bring to the NZ mandate.Version: 3.33.74

Accessing accountTo be honest at the start it was ok and it was an introduction to crypto and everything seemed to worked ok , as time went on I got the issue of logging in and being locked out for no reason or they had done an update which then needed me to change password , this has happened quite a few times now which is seriously quite draining, emails don’t get replied to in any sort of urgency which if there’s a sudden dump costs you all your money( which is why we are in this for ) , messenger is just as slow and when you send a message and it says no agent is online for days becomes quite annoying as well , so my overall experience has been very tiresome and angry because I trust my hard earned money to your company and receive little to no support when requested, I will not be recommending you again as I don’t think anybody should have go through this . I don’t normally write reviews on service and the like but because your dealing with people’s money I think it’s a must on this occasion ..Version: 3.1.1

Never replyI tried to update home address so I can receive a new card when my current one expired. Apparently they make it impossible to do so, the customer support is not even exist..Version: 3.45

Unprofessional and incredibly slow half crypto serviceI can’t even call this a payment service or a bank. It’s more like a credit organization which does all it can to get the most commissions of your money (on average around 10$). But more than that they keep my USDT withdrawals on pending for two days, can you even imagine ….Version: 3.40.30

NothingOther thing what doesn’t work is they’re offers. They tell you to send money on account and you get this amount WXT and you just don’t get it. I sent $50 like they told and haven’t git any WXT to my account..Version: 3.28

DO NOT WASTE YOUR TIMEFIAT transfers suspended, except USD, missing crypto incoming transfers. Missing outgoing crypto transfers, zero support, no phone numbers to contact, they aren’t replying for emails either. Outrageous transfer fees, 35 USD TO SWAP COINS,.Version: 3.40.10

Your funds are not safe!I used Wirex for a few years until the moment they decided to block my account permanently for “breaching of regulation”. They never explained me tho what did I do wrong. They says they are not meant to say it by law…. Resulting in thousand and thousand of my saving being “kidnapped”. On their discord page there are other hundreds of people with my same problem. They don’t answer, they don’t update you, your money it’s not yours…. I regret the day I decided to use that platform!.Version: 3.45

Do not use. Will steal your money.This morally bankrupt company slowly took $50 from me. After signing up, they started charging me ‘storage fees’. These are charged if you don’t use the app. After signing in and seeing multiple storage fees, I contacted support. They told me it’s in their terms and they won’t refund me. They told me, in order to stop further storage fees, to withdraw my money. I tried to withdraw my money, but had en error every time. The app would not allow me to withdraw my money. So I have since continued to be charged with this fee, until there was no money left in my account. I have therefore essentially been robbed of $50 from this company. Disgraceful. Do not use..Version: 3.40.30

Terrible serviceI’ve been with wirex for some time. In principle I like what you offer. But the service and communication is terrible. For some reason I’ve lost access to wirex tokens after deposit from another exchange. It’s been over three months now.... I’ve reached out a few time keep getting the message thanks for your patience and you been moved to the head of the cue ... no one has reached out to me for an update or even told me what is going on... I see my balance there but can’t do anything with it... it’s been over three months... very disappointing ... not a good experience..Version: 3.17.7

NotabouttheratesNot actually happy with the transaction fees where to send $10 costs a total of $25 and that the minimum amount to change wtx you can’t use even wen nothing is locked in and wen you put everything in to your wallet to make a transaction that would create a bigger cash injection back to continue with your available trading platform you end up being short not trading and frozen till you make up losses.Version: 3.45.30

Become too greedyPlease register for Wirex card only to exchange currencies. For crypto don’t use this as exchange because rates are terrible. I recommended the Wirex to lot of friends initially and bought two shares too. To my surprise now Wirex stated taking commission for their own WXT token too. This is ridiculous..Version: 3.17.8

No function to withdraw funds only put fund in the app.It is not possible to transfer my funds from the Wirex account back to my bank account. No function in the system to do this. Please check for your selves before you deposit funds. They do not reply to my e-mails how to close my account or transfer the funds, other than automated e-mails that are meaningless and try to avoid the subject. They charge inactivity fee of 5 pounds per month, but if I put money in the account I can not get them back. My personal opinion is that whoever uses this company, they are at great risk of losing their money. They do not appear to operate like a legitimate company to me. I am planning to complain to the costumer ombudsman. I am unsure if they are regulated by the financial ombudsman..Version: 3.17.8

Greet idea!Have the app and haven’t had an issue with anything up until ordering the card. Support requests don’t get answered. Have been waiting weeks..Version: 3.21.3


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