Under Armour App Negative ReviewsUnder Armour, Inc.

Under Armour Negative Reviews

4.8
4.8027 star

Total 23 Negative Reviews

Under Armour App Complaints & User Negative Comments 2024

Under Armour app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Under Armour? Can you share your negative thoughts about under armour?

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Under Armour for Negative User Reviews

Availability issuesI love UA and I frequently buy apparel and shoes online or in stores. However, this past Holiday season, I attempted to order a pair of men’s sweatpants for a gift in late November, the App said the item was in stock and let the transaction go through but a week later I received “an out of stock” email. I tried three additional times after monitoring the items availability and noticed they once again became available. Each time the App said they were in stock and each time allowed the transaction to go all the way through but a week later received an out of stock email. So, altogether I attempted to order the same product 4 times because the app said the size was available but in actuality it was not. Very disappointing!!.Version: 1.35

Great product and price terrible at shipping what you orderWe have bought UA for years. My 9 yr olds entire wardrobe is completely UA so this isn’t a 1 and done deal for this review. They used to be great at getting what you order out in a timely manner but my last few orders have been terrible. When an order is placed you go ahead and pay for it it doesn’t charge when it ships so I would expect it to ship quickly or at least in time to get it by the date it tells you you will receive it by. Here it is 2 days past my delivery date and my order is still pending shipment. My last order was well over a week late. Come on UA get it together or your going to lose customers.Version: 2.14.1

GlitchesI’ve been trying to place an order from the app for several days. First, it kept giving me error messages when i’d try to enter my card information. Now it keeps giving me error messages each time I click “place order”. i tried chatting with customer service and they only directed me to call a phone number. I’m probably being petty, but i don’t want to have to go to the website, sign in there, find the same items, and basically complete my order all over again because it’s an inconvenience. Isn’t the whole purpose of downloading your app, to make it convenient for your customers to shop? Please fix your app..Version: 2.29

Well organized but inaccurateIt’s well organized and convenient. But, the reason I’m giving it three out of five stars is because the app shows merchandise that is sold out/not in stock. I placed an order for two items that were supposed to arrive yesterday. Today I called in for a status update and was told one of the items is no longer available. Then received an email saying the other item isn’t available, either! And both items are still (right now) listed in the app as available! So that’s annoying. As far as the functionality of the app though, it’s good..Version: 2.10

DisappointedI do most of my shopping or at least selections on the app and then often complete the sale on my laptop. The customer service interface on the app is horrible. I’m charged for things that had the delivery canceled by the shipper before it started the delivery to me. I had to contact under armour the following week because no one there followed up. UA said they’d resend my order. Part of it is now in transit, but the rest are now “out of stock.” Notice says I will be refunded. When I check the order, yes, they canceled the charged ON THE REORDER! There was no charge because I paid under a different order! That charged is still standing. This was so frustrating that I’m returning 3 pairs of shoes I bought for gifts last month and deleted almost $300 worth of items from my UA shopping cart. Looks like I’ll be taking a time out from UA. What a letdown. They are nowhere near the quality they once stood for..Version: 2.16.1

TerribleI ordered on cyber Monday and the minute I sent off order I realized it was going to be sent to an address no longer valid. At that time I called to let them know my mistake. They said no problem adjusted the address and we hung up. Moments later in my email I got a message saying they were unable to change the address. I called back. Told a new person my dilemma and they assured me that once items had been shipped we can change the address. So 5 days later I got a message that it left the warehouse. I called back so we could reroute, the shipping place said because it was free shipping they were unable to reroute. My husband emailed and told them the situation. The email back said they were refunding us and at this time we can replace the order. I called back this time a little angry. I spoke with Zac on the other end. I replaced the order, but this time I had to pay 8.00 more. Zac assured me they would match they price it would just take about 5 days. After a few more calls and hours of wasted time being lied to, they never price matched my previous order for the identical items. I will never be ordering from Under Armour again. It’s a shame to have a website that is not user friendly what so ever and people who lie. Cindy.Version: 1.45.1

Great app when it worksThis app is very nice when it is functioning properly. For some reason it seems like it is down all weekend fairly often. When it’s working it has a number of nice features. You can save items you like while you are browsing and then later you can find them easily when you are ready to order. They keep your order history so you can reorder things you like and you can track orders through the history page so you don’t have to enter long order numbers to get the tracking. It also keeps your profile which has sizes and other preferences..Version: 2.26.2

Order off the site the app doesn’t save your favoritesI’ve had nothing but issues with the app, not only did it not save any of the things I just spent ten to fifteen minutes looking through to add to my favorites to come back to but it added a ton of stuff from other categories almost like I was looking through a category. I logged out and back in navigated to saved items and sure enough nothing I looked at was there just a bunch of other things that I never clicked on. This has been an ongoing thing for awhile now so instead getting gift cards and having to use the app. Go to the store or try the actual website maybe you’ll have better luck but I don’t feel like going back through their catalog and sections for the fifteenth time o it to not have anything saved. Also I love how it says I’m not logged in to the app when I can clearly see it say “hey welcome back” and I view my info and it’s already in there. Idk figured a big company like this would have some sort of quality control on their app..Version: 2.25

Great AppI never used the app because I was using I.D. Me for my military discount. I decided to use the app because I received a coupon for a certain percentage off my next order. Upon check out I saw that I could apply my I.D. Me discount to my order. Had I known this ahead of time, I would have been buying way more Under Armor. I do like how you have a place to save things for later so that we won't forget things we intend on buying and can come back to it later at a later date but we do have one problem. Every time I save something for later, it disappears and the lil’ heart save is clear and not filled in red. All my saves are gone and the feature no longer works..Version: 2.31

Order sitting at Post officeI placed a couple of orders at end of November. Received an email from UA saying order is on target to arrive on Dec 5th. A few days after Dec 5th no orders have arrived. I contact UA and customer service can’t explain why my orders are sitting at a Post Office not shipping and will call me back later. I received an email from UA a few hours later telling me that I will get my orders in 4-6 weeks. I was shocked cause previous orders with UA only took a couple of weeks and I was not told when ordering it would take 4-6 weeks... If was the case, I would have never ordered. The online experience is supposed to be quick and efficient...UA and their “partnership” with the Postal Service have done just the opposite. What a joke. So UA has my money and the Post Office has my orders sitting there until they see fit to ship during this so called 4-6 week shipping period..Version: 1.35

Zero stars isn’t an optionI rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process. I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way..Version: 1.35

App needs attentionSo many things wrong with this app. I enjoy Under Armour products but ordering from the app has been a real headache. First none of my saved items are there anymore even though it shows the actual number of items saved. Secondly I tried purchasing items and only half came in Under Armour never updated me or their site that the item was sold until 3 weeks after I received the first item. Finally I tried placing an order again and it keeps showing error but the charges kept showing up in credit account. Thank goodness it was pending and came off. Under Armour fix your app still love your products but will never use app again until problems solved..Version: 2.26.2

Products good, Terrible serviceI bought something that turned out to be too loose. What should be easy, getting a shipping label to return a product that doesn’t fit, has already taken ninety minutes of my time and I still don’t have a return label. I was sent two links to get the shipping label, they both opened up a blank document. I drove to the shipping store and they tried to open it, again, it was blank. Two long phone calls to customer service and I still don’t have a return label. After one of the calls, I was sent an email on how to return using Canada Post, when my shipping and billing addresses are in the U.S., a fact I confirmed on the phone. I was transferred to a third customer service rep who said it might take 1 to 2 days to get a shipping label. I’m still waiting. Do yourself a favor and get your UA gear elsewhere, unless you know for sure you won’t need to return. (UA also rejected and refused to publish this review!).Version: 2.21

Out of StockUnfortunately this has happened to me multiple times. Why give me a confirmation of my order just to tell me 3 weeks later that it is now out of stock??? I tried purchasing all of my 3 boys and husband matching sweatshirts for our Christmas pictures. After the first one said it was out of stock, I reordered in another color. It was taking several weeks so I live chatted on the website to double check on it still coming. The representative told me not to worry, it had just dropped and will be shipping soon. Well, everything in my cart did except the one I needed. After waiting a few weeks, I’m now left with a short time before Christmas to figure out how to dress 1 of 4 boys while the others match..Version: 2.24.1

Very disappointed with this appIf I could give it zero stars I would. I was buying 4 shirts on the app and was using Apple Pay. It kept saying that my payment wasn’t going through. I had the money in my account. So I checked it. Sure enough they had charged my account repeatedly but I had no order confirmation. I called and they said they couldn’t find an order and there was nothing they could do. I would need to call Apple Pay. I did. They said that this happens constantly with this app and that there was nothing I could do. I called the bank and now I have a dispute for a few hundred dollars that could take up to 3 months to resolve. UA was unwilling to help or do anything. So now I’m out a bunch of money and no order. Don’t use the app...go to the store or use the internet. Knowing I’m not the only one who has this issue, and it happens frequently is not a good sign that this app is any good. Very unsatisfied customer..Version: 1.26.1

App issuesThis app tends to have multiple issues. 1) When looking up order history it only works sometimes. Currently have two new orders and when I click on one order it does not show the order and just a blank screen. Have tried on different days and it does not work. 2) The other day when I was logging in it kept telling me I was putting in the wrong password multiple times and so I logged onto the website and it logged on just fine. 3) I ordered a sweater and paid for the order and a week later I received an email stating the item is no longer available. 4) Yesterday I received a package addressed to me, but the contents inside were not my order and the invoice had someone else’s name and address. I contacted the chat option on the app and the person was not very helpful..Version: 2.22.1

Change/CancellationI ordered a pair of shoes July 20th from this app. I ordered the black ones but for some reason when I did my final check out it showed the color was white. I immediately looked on the app to see how I can contact the Under Armour and there was a section to send a message. I sent the message for them to be changed. I’m following up with customer service the next morning and she said they couldn’t change it. She was very rude in her deliberation as to why. The order was still pending shipment. The lady said they couldn’t change the order. Then she said the payment and the order is pending! So I asked her how could you NOT change the order if it’s still in the warehouse to be shipped. The customer service was not willing to help the customer. I am a Under Armour buyer an I’m very disappointed. This has changed the way I look at the company and DEFINITELY changed my mind about me buying this gear in the future! Especially online! VERY DISAPPOINTED!.Version: 2.25.1

Not Honor Purchased PriceTerrible experience my orders got cancelled I had purchased 2 long sleeves UA shirts and never got shipped after 2 weeks I contacted customer service they told me that they no longer had the colors for those items and that they will be happy to replace by the same items but different colors and that they will be honoring the price of my first purchase after 2 of not receiving the new order confirmation I called the customer service and inquired about the status of my new order. A different associate told me that they no longer had those items in stock. I asked: I do see them available on the website and he insisted by saying that the web site had not being updated. Now a week later the same items still available for sale with plenty stock in the website. Very disappointed by being lied to..Version: 2.30.2

PointlessCan’t change personal info on app. What’s the point of using if it’s gonna refer me to the website to change my personal info? Also I had logged into the app and made a purchase. None of them are showing up in my history. I can’t add purchases I’ve made to my account like I can with the H&M app. Overall good brand but terrible app integration. Customers should be able to: Stay logged into app Edit personal info from app! Be able to apply points from purchases outside of the app (in store) and when not logged into the app or in my case when the app didn’t apply my purchase. Smh Also I paid for an item on Friday the 25th it’s currently the 28th and they haven’t even sent my item yet. I paid for shipping too. Prolly the last time I use the app.Version: 2.16.1

3rd times the charm?I have had no real big issues with navigating around the app. but after placing a large order i have only received half of my request. After calling customer support and having to file a claim for items never sent, a month has pasted and an order had been placed for the gear I did not receive. After going through my gear that just came in today I am still missing a couple items. I have called customer service who have been very helpful, have issued another order for the remaining missing gear. So after a month and a half of waiting I am still waiting for my order to be fulfilled. I do highly recommend only making in store purchases as there seems to be a major lack of proper communication from the app to those that process and ship orders. If I am incorrect in this communication issue than there is a much larger issue with the warehouse for Under Armour being able to fill order requests..Version: 2.26.1

UA ServiceI’ve been a loyal UA customer for over 14 years now. Customer service from UA has gotten progressively worse in 2019. Phone wait times have been in excess of 20-30 min the half dozen times I’ve had to call for issues with the app, delays in the delivery of my orders due to extended “pending shipment status” (even with expedited shipments selected). In another instance I noticed the app defaulted to an alternative address for shipping and I called right away to have it changed only to be told by the CSR she couldn’t help me bc it was with ‘shipping,’ and she couldn’t change anything (literally within 30 min of placing the order). Why the app defaulted to that shipping address that was used one time for a gift to a family member, I don’t know. Nonetheless the customer centric nature of UA has been wavering and its beyond unfortunate..Version: 1.40

DisappointedFor a company this large to have an app that can not do a simple addition with the items in the cart confuses me. I had a pair of shoes and a shirt in the cart and it states there are 2 items in the cart but my subtotal was almost $400. Then, you order something and it is easier to bench press a car than to get any customer service to help you with a question on your order. I spoke with 2 people and have sent 4 messages and not one time did I get a solid answer from a live person or even receive any acknowledgment for the messages I sent regarding my items. Oh it doesn’t get better. I am still waiting on a refund that is now almost 34 days out. They can take my payment faster than I can blink my eyes but if you have a refund coming, please do not hold your breath because it may never come. And then you’re back to the same issues with trying to follow up and trying to talk to customer service or message the company through email and that will just frustrate you even more. I love UA products but purchasing them through this app is the worst experience you can have with a retailer this big. Very disappointed..Version: 2.18.3

Hard to find matching outfitsI love UA. The only thing I would like to see is matching sports bras or tops to bottoms. If it’s not offered as a set, I would suggest putting one in the others “You might also like” to make it easier to find. For example: I found the Breathelux Marble Sports Bra. I could see from the picture there was matching leggings. However, they weren’t listed in the “YMAS”, so I hit search to find “marble” since that was the design. But the bottoms didn’t have that word in it. Instead, they were called Breathelux Alkali Leggings. I had the same issue trying to find my son matching leggings to top. I generally get frustrated when I’m in the app and give up. I think this could greatly improve the user experience..Version: 2.8


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